Merlin CLASSIC MAIL 1-6 Installation Package Merlin 206 410 820 &

Merlin 206,410,820 & Plus
Classic Mail
Installation Package 1.6
❏ Unpack Classic Mail
Reference: System Reference Guide Chapter 2 - The Classic Mail
Procedure: Confirm that all the parts are within the shipping container.
❉
Note:
Contact AT&T if any parts are missing.
❏ Identify Classic Mail Connections
Reference: System Reference Guide Chapter 2 - The Classic Mail
Procedure: Confirm the location of the Merlin Voice Terminal jacks that will be used for Telephone Emulation
and the Merlin Tel.Co. jacks that will be used for voice mail access.
❉
Note:
See page 7 of the Classic Mail Design Package for this information.
❏ Complete Pre-Installation Requirements
Procedure: Confirm that all Merlin Voice Terminal ports and Tel.Co. ports conform to Classic Mail installation
requirements.
❉
Note:
See pages 13 through 23 of the Classic Mail Installation Package for instructions regarding
specific Merlin Control Units. All line appearances and Intercom Auto Dial button must be
programmed to match the attendant's template on page 19, 20 or 23 of this package. A 34 button
display set is required to verify the correct button programming. Do Not proceed without this!
❏ Mount the Classic Mail
Reference: System Reference Guide Chapter 3 - Mounting The Classic Mail to the Wall
Procedure: Position the paper mounting template to the wall and install the three mounting screws using the
enclosed wall anchors if needed.
❉
Note:
See page 6 of the Classic Mail Design Package for the mounting location.
❏ Connect Voice Mail Access Lines
Reference: System Reference Guide Chapter 4 - Maximizing Telephone System Performance
System Reference Guide Chapter 3 - Interposing between your Outside Line and Control Unit
Procedure: Connect voice mail access lines to the Classic Mail using the primary method of dedicating vacant
Tel.Co. ports. Or, use the secondary method by interposing existing telephone lines to provide timeshare voice mail access. These connections provide internal access to voice mail services. You may
use a combination of dedicated and time-share voice mail access.
❉ Note:
If possible, always dedicate voice mail access using vacant Tel.Co. ports on the Merlin Control
Unit See page 7 of the Classic Mail Design Package for this information. For an explanation of
connection methods see pages 26 through 28.
Classic Mail Installation Package 1.6 - Page 1
❏ Complete TEST 1
Reference: System Reference Guide Chapter 3 - Test 1
Procedure: Test each outside telephone line that is interposed with the Classic Mail.
❉ Note:
Make sure a call can be completed on each line.
❏ Connect Telephone Emulation
Reference: System Reference Guide Chapter 3 - Connecting the Telephone Emulation Cables
Procedure: Connect the Classic Mail Telephone Emulation jacks to vacant Merlin Voice Terminal ports.
❉ Note:
See page 7 of the Classic Mail Design Package for this information. If the Classic Mail is required
to operate the message lamps on the Merlin Voice Terminals, Telephone Emulation Jack #l must
be connected to the attendant's Voice Terminal port on the Merlin Control Unit (port 0 for Merlin
206 or port 10 for Merlin 410, 820, 820D or 820D2). All line appearances and Intercom Auto Dial
buttons must be programmed to match the attendant’s template on page 19, 20 or 23 of this
package. A 34 button display set is required to verify the correct button programming. Do Not
proceed without this! USE ONLY APPROVED FOUR-PAIR CABLES
❏ Test Power Source Grounding
Procedure: Use a ground tester to confirm that the 110 VAC power source is properly grounded.
❉ Note:
Enter the results of this test on page 6 of the Classic Mail Design Guide. Do not install the Classic
Mail if the ground test fails. Arrange for proper A/C grounding before continuing with the
installation.
❏ Install the Power Supply
Reference: System Reference Guide Chapter 3 - Installing the Power Supply
Procedure: Connect the Classic Mail to a grounded 110 VAC electrical outlet. Power up the Classic Mail.
NEVER POWER DOWN THE CLASSIC MAIL DURING SELF-INITIALIZATION
❉ Note:
Both the Merlin Control Unit and the Classic Mail should be plugged into the same power source.
The power source must be effectively grounded for the Classic Mail to operate properly. Use
only the enclosed power supply. Classic Mail must be provided with lightening and surge
protection equivalent to that is used to protect the Merlin Control Unit.
❏ Complete TEST 2
Reference: System Reference Guide Chapter 3 - Test 2
Procedure: Verify that all voice mail access lines are functional.
❉ Note:
After the Self-Initialization process is complete, lamp #5 on the Classic Mail will be a steady
green. The Classic Mail should answer each voice mail access line when the access code is
entered.
Classic Mail Installation Package 1.6 - Page 2
❏ Complete TEST 3
Reference: System Reference Guide Chapter 3 - Test 3
Procedure: Verify that all telephone lines are in service.
❉ Note:
This test confirms that all incoming telephone lines are functioning normally.
❏ Label Merlin Telephones
Reference: System Reference Guide Chapter 3 - Labeling Your Telephones
Procedure: Label voice mail access lines on the Merlin Voice Terminals with green voice mail labels.
❉ Note:
The stickers indicate which lines allow internal access to voice mail services.
❏ Complete TEST 4
Reference: System Reference Guide Chapter 3 - Test 4
Procedure: Confirm that each Merlin Voice Terminal can access voice mail from labeled buttons.
❉ Note:
Be certain only the voice mail access lines are labeled.
❏ Initialize the Classic Mail.
Reference: System Reference Guide Chapter 3 - Initial Administration Tasks
Procedure: Access voice mail and enter the administrator's mailbox number and the default password (0000).
❉ Note:
The first mailbox, opened and set up, automatically becomes the Administrator's Mailbox, the
General Delivery Mailbox and the Attendant’s Intercom Number. These designations can be
reassigned as required.
❏ Verify the Results of Self-Initialization
Reference: System Reference Guide Chapter 3 - Initial Administration Tasks
Procedure: Compare the Control Unit type, Control Unit software and in-service line assignments to the
information prompted by the Classic Mail after system initialization.
❉ Note:
The Self-Initialization process takes about five minutes. See pages 6 and 7 of the Classic Mail Design
Package for confirming data.
❏ Set the Date and Time
Reference: System Reference Guide Chapter 3 - Initial Administration Tasks
Procedure: Set the system clock to the correct date and local time.
❉ Note:
The date and time entries are made using a two-number format. Two numbers each for month, day
and year. Two numbers each for hour and minute. The AM/PM designation is prompted "...press 1
for AM or 2 for PM."
Classic Mail Installation Package 1.6 - Page 3
❏ Initialize the Attendant's Mailbox
Reference: System Reference Guide Chapter 3 - Initial Administration Tasks
Procedure: Enter the attendant's new password, directory name recording and spelling.
❉ Note:
Write down the Attendant's mailbox number and password on page 7 of the Classic Mail Design
Package. Access to system administration functions is through this mailbox.
❏ Complete TEST 5
Reference: System Reference Guide Chapter 3 - Test 5
Procedure: Confirm Attendant's intercom and mailbox number.
❉ Note:
Be certain the correct mailbox has been opened for the Attendant.
❏ Unlock the Assigned Mailboxes
Reference: System Reference Guide Chapter 6 - Assigning, Unlocking and Locking Mailboxes
Procedure: Unlock individual (or multiple) mailboxes assigned to owners, including those used by call routing.
❉
Note: See page 15 and 16 of the Classic Mail Design Package. Do not unlock mailboxes that are uassigned.
▲ Fast Track: 7
❉
Note: All Fast Track key sequences begin from the administration mode top-level menu
Reference: System Reference Guide Figure 5A or page 29 of this package.
❏ Set the Access Code
Reference: System Reference Guide Chapter 9 - Changing the Classic Mail Access Code
Procedure: If required, set the Classic Mail access code to be a different single digit on the telephone.
❉
Note: See page 9 of the Classic Mail Design Package for this information. The default is the star key. Before
changing the Access Code, confirm that the star key causes undesirable affects such as last-number-redial.
▲ Fast Track: 6 - 1
❏ Enable the Touch-Tone Gate
Reference: System Reference Guide Chapter 9 - Enabling the Touch-Tone Gate
Procedure: If required, enable the Classic Mail Touch-Tone Gate to enhance access for callers with rotary-dial telephones.
❉ Note:
See page 9 of the Classic Mail Design Package for this information. The default setting is Touch-Tone
Gate Disabled. To activate this feature, enable the Touch-Tone Gate and include the phrase "If you have
Touch-Tone telephone, press any key." in the recorded Company Greeting.
▲ Fast Track: 6 - 9
Classic Mail Installation Package 1.6 - Page 4
❏ Set the Administration Password
Reference: System Reference Guide Chapter 6 - Changing the Administration Password
Procedure: Assign a new password to secure the administration menus. Use an eight digit password for
maximum security.
❉ Note:
Write down the Administration Password on page 7 of the Classic Mail Design Package.
▲ Fast Track: 5 - 4
❏ Administrator's Mailbox Number
Reference: System Reference Guide Chapter 6 - Changing the Administrator's Mailbox Number
Procedure: If required, reassign the administrator's functions to a different mailbox.
❉ Note:
This mailbox must be unlocked before reassignment can be done. See page 9 of the Classic Mail
Design Package for the Administrator's Mailbox Number. These functions will be transferred to
the new mailbox when the current Administrator's Mailbox is closed.
▲ Fast Track: 5 - 5
❏ Attendant's Intercom Number
Reference: System Reference Guide Chapter 7 - Changing the Attendant's Intercom Number
Procedure: If required the attendant transfer function can be assigned to a different intercom or it may be disabled
entirely.
❉ Note:
See page 9 of the Classic Mail Design Package for the Attendant's Intercom Number. If no individual is
responsible for answering incoming calls, disable the attendant transfer feature.
▲ Fast Track: 5 - 6
❏ General Delivery Mailbox
Reference: System Reference Guide Chapter 7- Changing the General Delivery mailbox Number
Procedure: If required, the general delivery mailbox function can be moved to a different mailbox or may be
disabled entirely.
❉ Note:
See page 9 of the Classic Mail Design Package for the General Delivery Mailbox Number. If no one is
responsible for reviewing and forwarding messages sent to this mailbox it is very important that this
function be disabled.
▲ Fast Track: 5 - 7
Classic Mail Installation Package 1.6 - Page 5
❏ Business Hour Schedule
Reference: System Reference Guide Chapter 8 - Setting the Business Hour Schedule
Procedure: Define the opening and closing time for Monday through Sunday.
❉ Note:
See page 9 of the Classic Mail Design Package for the Business Hour Schedule. Time is entered
using a two-number format, two numbers for the hour and two numbers for the minute. The
A/M P/M designation is then prompted "... press one for AM or 2 for PM."
▲ Fast Track: 5 - 2
❏ Rings Before Answering Incoming Calls
Reference: System Reference Guide Chapter 8 - Setting the Number of Rings
Procedure: Set the rings before the Classic Mail answers incoming calls in either day operation, night
operation or by individual line as required.
❉
Note:
See page 9 of the Classic Mail Design Package for this information. Setting the Rings-BeforeAnswer for an individual line overrides the Business Hour Schedule for that line.
▲ Fast Track: 5 - 1
❏ Set Rings Before Answering a Transferred call
Procedure: Set the number of rings the Classic Mail will wait before re-connecting with a caller after a transfer. The
caller may then leave a message and/or transfer to another intercom.
❉ Note:
See page 9 of the Classic Mail Design Package for this information. The default value is four rings.
▲ Fast Track: 6 - 2
❏ Set the Call Transfer Type
Reference: System Reference Guide Chapter 9 - Changing the Call Transfer Type
Procedure: Select either direct or announced transfer method.
❉
Note:
See page 9 of the Classic Mail Design Package for this information. The announce method is mandatory
for Merlin systems without the transfer feature.
▲ Fast Track: 6 - 7
❏ Block Lines for Off-Site Message Alert
Reference: System Reference Guide Chapter 9 - Blocking Lines for Off-Site message Alert
Procedure: If required, block individual lines from performing Off-Site Message Alert.
❉ Note:
See page 6 of the Classic Mail Design Package for this information. The Classic Mail will only select
unblocked lines when performing Off-Site Message Alert functions.
▲ Fast Track: 6 - 3
Classic Mail Installation Package 1.6 - Page 6
❏ Initialize Mailboxes
Reference: Mailbox User's Guide Chapter 2 - First-Time Use
Procedure: Assist all mailbox owners with mailbox set up. Instruct users on how to send and receive messages.
❉ Note:
It is important to set up any mailboxes that are used by Call Routing before the Call Routing Map is
defined. All mailboxes except the general delivery mailbox must be set up with the owner’s password
before any messages can be deposited in them.
❏ Mailbox Greetings
Reference: Mailbox User's Guide Chapter 2 - Recording a Greeting
Prodedure: Assist all mailbox owners with recording personal greetings. The mailboxes used by Call Routing
must be set up before the route is defined.
❉ Note:
A generic greeting will be played to callers if a custom greeting is not recorded.
❏ Record Company Greetings
Reference: System Reference Guide Chapter 8 - Recording Company Greetings
Procedure: Using the written script, record the greetings that will be played to callers during day and night
operation.
❉ Note:
See page 10 of the Classic Mail Design Package for the day and night company greeting scripts.
▲ Fast Track 1 - 1 for Day 1 - 2 for Night
❏ Call Routing Maps
Reference: System Reference Guide Chapter 8 - Entering Advanced Answering Service Information
Procedure: Using the Call Routing work sheets, enter the call routing map and record the Top-Level menu of
instructions for day and night operation.
❉ Note:
See pages 12 through 14 of the Classic Mail Design Package for Call Routing information. Read
System Reference Guide Chapter 8 - Entering Advanced Answering Service Information before
first attempting to set up a Call Routing application.
▲ Fast Track: 2
Classic Mail Installation Package 1.6 - Page 7
Merlin 206,410,820 & Plus
❉ Note:
System Testing Checklist
Fast Track key sequences begin from the administration mode top-level menu
Reference: System Reference Guide Figure 5A or page 29 of this package.
1. ❏ Classic Mail Access Code
❥
❥
Call into the Classic Mail from a Merlin Voice Terminal
Enter the specified access code and verify that Classic Mail answers
Troubleshooting
Make certain that you are accessing a voice mail access line before you conduct this test. If the Classic Mail still
does not answer, reset the line status and control unit type and reboot the Classic Mail..
❋ System Reference Guide Chapter 9 - Changing the Classic Mail Access Code
▲ Fast Track: 6 - 1
2. ❏ Simultaneous Access
❥
❥
❥
❥
Select a voice mail access line
Enter the specified access code
Verify that the Classic Mail answers the call, then put the line on hold
Continue until all Classic Mail ports are operating simultaneously
Troubleshooting
Make certain that you are using a voice mail access lines. If all ports do not answer simultaneously, confirm
that the Classic Mail unit is not a 2-port model. On 2-port models you will hear busy tone when you attempt
to access more than two ports. If the unit is a 4-port model and this test fails, reset the line status and control
unit type, reboot the system and execute this test again. If it still fails, reset the line status and control unit
type and connect the Classic Mail to a different Merlin Control Unit. If the test fails on the second Merlin,
replace the Classic Mail.
❋ System Reference Guide Chapter 9 - Changing the line Configuration
▲ Fast Track: 6 - 4
3. ❏ Rings Before Answer:
❥
❥
Force the Classic Mail into day or night operation
Call into the Classic Mail using an outside line and verify the rings before answer
Classic Mail Installation Package 1.6 - Page 8
Troubleshooting
Use different Voice Terminal ports or Merlin control unit and retest.
❋ System Reference Guide Chapter 9 - Setting the Number of Rings
▲ Fast Track: 5 - 1 - 1 (Day Operation)
▲ Fast Track: 5 - 1 - 2 (Night Operation)
▲ Fast Track: 5 - 1 - 3 (Line Operation)
If the Classic Mail will not answer a line at all, first check to make certain that Rings-Before-Answer has not
been set to 99 rings for that line. If so, the Classic Mail would wait 99 rings to answer calls into that line.
Otherwise, check the programming on the Voice Terminal ports you are using for Telephone Emulation.
They may not be programmed with the line appearance of the telephone line in question. If this is so, correct
it by programming line appearances so the Classic Mail will know when calls are coming in on the telephone
lines.
4. ❏ Company Greetings
❥
Verify that the correct greeting (Day or Night) plays
Troubleshooting
If the correct greeting does not play when the Classic Mail is in forced operation (either day or night), then
the recording may have been created improperly. Record the day and night greetings again. Make certain
the system prompt confirms that you are recording the correct greeting for both day operation and night
operation.
❋ System Reference Guide Chapter 8 - Recording Company Greetings
▲ Fast Track: 1 - 1 (Day Greeting)
▲ Fast Track: 1 - 2 (Night Greeting)
5. ❏ Call Routing Map
❥
❥
❥
Select a call routing option
Verify that the correct action takes place
Repeat the previous steps until all options for the day and night Call Routing maps have been tested
Troubleshooting
Problems with the call routing map usually involve making incorrect entries to create a path or failing to save the
Call Routing map after it has been completed. Confirm that all Call Routing paths have been defined.
❋ System Reference Guide Chapter 8 - Entering the Call Routing Map Information
▲ Fast Track: 2
Classic Mail Installation Package 1.6 - Page 9
6. ❏ Attendant's Intercom Number
❥
❥
Press 0 to transfer to the attendant
Verify that the correct intercom rings
Troubleshooting
If you press 0 and are not transferred to the Attendant, or if you are transferred to the wrong intercom, use the Set
Attendant's Intercom Number option to confirm the correct Attendant Intercom number. If the Attendant's
Intercom is correct, connect a 34 button Merlin Voice Terminal to the Merlin Control Unit at port 10. Try to
transfer a call to the Attendant's Intercom using the Intercom Auto-Dial button for the Attendant's Intercom. If
this does not work, the Intercom Auto dial button for port 10 is not programmed correctly. See your Merlin User
Guide for instructions on button programming.
❋ System Reference Guide Chapter 7 - Changing the Attendant's Intercom Number
▲ Fast Track : 5 - 6
7. ❏ General Delivery Mailbox
❥
❥
❥
Do not answer the attendant voice terminal
Verify that the General Delivery Mailbox greeting plays
Record a test message in the General Delivery Mailbox
Troubleshooting
If the call does not reach the General Delivery Mailbox, make certain you have defined a mailbox number. This
can be confirmed by using the Set General Delivery Mailbox Number option.
❋ System Reference Guide Chapter 7 - Changing the General Delivery Mailbox Number
▲ Fast Track: 5 - 7
8. ❏ Message Waiting Notification
❥
❥
❥
❥
❥
❥
❥
Call into the Classic Mail using an outside line
Leave at least a three second message in an initialized Regular mailbox
Verify that the correct message lamp illuminates
Verify that the Message Waiting Alert Prompt plays over the intercom speaker
Delete the message from the mailbox
Verify that the message lamp extinguishes
Repeat for each initialized Regular mailbox.
Classic Mail Installation Package 1.6 - Page 10
Troubleshooting
If none of the message lamps work, check to make certain that Classic Mail is configured for the
correct Control Unit type and software package. Confirm that Classic Mail Telephone Emulation jack
#1 is connected to Merlin Voice Terminal port 10. Also confirm that the Merlin Control Unit has
Feature Package 2 and that the cartridge is firmly seated in its' socket or that it is an 820D or 820D2.
Next connect a 34 button display set to Voice Terminal port 10. The 34 button display set will confirm
the contents of each programmable key related to port 10. If the keys do not match the template for
an attendant's intercom (see page 19, 20 or page 23 for templates), reprogram the keys to conform
with the template. After confirming the correct programming of port 10, verify that each intercom
message lamp can be turned on and off manually from the 34 button display set. If you can't turn the
lights on and off manually, it is likely that the feature cartridge is bad.
If the message lamps work on some phones and not others, follow the same procedure to confirm the
Classic Mail hardware connections and Merlin port 10 programming. If an intercom message lamp
still will not illuminate, the lamp may not be functional. Change the Voice Terminal set. If. after
changing sets, the lamp will not operate, the Merlin voice terminal port is probably bad.
If the Message Waiting Alert prompt does not play over the intercom speaker, first verify that the
Message Alert feature is enabled for the user's mailbox. Next confirm that the announce feature on
the user's intercom is enabled. This can be done by putting the intercom into program mode and
pressing the intercom button until the green light is illuminated. For Merlin Plus Release 2, put the
intercom in program mode and press *38 to enable the announce feature.
❋ System Reference Guide Chapter 10 - Troubleshooting Tables
▲ Fast Track: 6 - 6
9. ❏ Disconnect Supervision
❥
❥
❥
Call into the Merlin using an outside line
Answer the call on this line, then disconnect the far end.
Listen on the Merlin end for dial-tone, busy, howler or silence.
Troubleshooting
If nothing but silence is returned after a far-end disconnect the Classic Mail may have difficulty releasing a line.
●
Confirm that silence is the response to a far-end disconnect. If you enable disconnect supervision, test auto
attendant transfer a number of times making certain that no random disconnects occur. The disconnect
parameters allow fine-tuning to adjust for varying type of telephone lines.
❋ System Reference Guide Chapter 9 - Adjusting Disconnect Parameters
▲ Fast Track: 6 - 8
10. ❏ Off-Site Message Alert
❥ Call into the Classic Mail using an outside line
❥ Leave a message in a mailbox that has Off-Site Message Alert activated
❥ Verify the pager or off-site telephone number is contacted by the Classic Mail.
Classic Mail Installation Package 1.6 - Page 11
Troubleshooting
If the Classic Mail does not call an outside telephone number to deliver a new message, check the following items:
●
Confirm that the Classic Mail is not blocked from dialing out on the outside telephone lines. If any of the
Merlin Voice Terminal ports connected to the Classic Mail are call restricted remove this restriction. Verify
the line blocking defined for the Classic Mail. If all lines have been blocked for Off-Site Message Alert,
reprogram the Classic Mail to allow at least one line to dial out. Make certain that all lines that the Classic
Mail is allowed to use for Off-Site Message Alert are not inbound-only lines.
❋ System Reference Guide Chapter 9 - Blocking Lines for Off-Site Message Alert
▲ Fast Track: 6 - 3
●
If the Classic Mail is not activating a pager check the items listed above first. If you do not uncover the source of
the problem, manually activate the pager. If you can't do this manually, contact the pager service provider. If
you successfully activate the pager then the likely cause of the failure is an incorrect dialing sequence. To
determine the correct dialing sequence you must estimate the timing of two events. First manually determine the
approximate time in seconds that it takes for the paging service to answer your call and beep to indicate that
digits may now be entered. Next determine how long (in seconds) the paging service allows for entering the first
digit before the disconnecting. When setting up the dialing sequence, include a long enough timed pause after
the dialing number to allow the paging service to answer but not so much that it disconnects before the Classic
Mail dials digits for display or pager identification.
❋ Mailbox User's Guide Chapter 4 - How Off-Site Message Alert Works
Troubleshooting
If the Classic Mail does not call an outside telephone number to deliver a new message, check the following items:
●
Confirm that the Classic Mail is not blocked from dialing out on the outside telephone lines. If any of the
Merlin Voice Terminal ports connected to the Classic Mail are call restricted remove this restriction. Verify
the line blocking defined for the Classic Mail. If all lines have been blocked for Off-Site Message Alert,
reprogram the Classic Mail to allow at least one line to dial out. Make certain that all lines that the Classic
Mail is allowed to use for Off-Site Message Alert are not inbound-only lines.
❋ System Reference Guide Chapter 9 - Blocking Lines for Off-Site Message Alert
▲ Fast Track: 6 - 3
11. ❏ Blocking Lines for Off-Site Message Alert
❥ Busy out all but the blocked line/s.
❥ Leave a message in a mailbox that has Off-Site Message Alert activated
❥ Verify the Classic Mail does not call out on any of the blocked lines
Troubleshooting
If the Classic Mail calls out on the blocked line, double check the line number and make certain that it has been
correctly defined to the Classic Mail.
❋ System Reference Guide Chapter 9 - Blocking Lines for Off-Site Message Alert
▲ Fast Track: 6 - 3
Classic Mail Installation Package 1.6 - Page 12
Pre-Installation
Requirements
Merlin 206, 410 & 820 Basic
(No Feature Modules Installed)
1. Check Voice Terminal Ports.
●
Plug a Merlin Voice Terminal (using a 34 Button Display Set is required) into each port to be used for
"Telephone Emulation" (TE).
❉ Note:
When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
●
Verify that the ports are good. If the intercom light goes on and you get intercom dial tone when you lift the hand
set the port is good.
●
If any voice terminal port is not functioning, notify the Merlin system owner before continuing with Classic Mail
installation.
❉ Note:
Line key programming not possible. No pre-installation programming is required.
2. Check all vacant Merlin Tel.Co. ports
●
Move an existing Public Network connection to a vacant Merlin Tel.Co. port.
●
Verify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
●
Repeat the previous steps for each vacant Tel.Co. port.
●
If all ports are good and have proceed with installation.
❉ Note:
If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 13
Merlin 206, 410 & 820 with Feature Module 1
1. Check Voice Terminal Ports.
●
Plug a Merlin Voice Terminal (using a 34 Button Display Set is required) into ports to be used for "Telephone
Emulation" (TE).
❉ Note:
When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
●
Verify that the ports are good. If the intercom light goes on and you get intercom dial tone when you lift the hand
set the port is good.
●
If any voice terminal port is not functioning, notify the Merlin system owner before continuing with Classic Mail
installation.
❉ Note:
Line key programming not possible. No pre-installation programming checks required.
2. Check all vacant Merlin Tel.Co. ports
●
Move an existing Public Network connection to a vacant Merlin Tel.Co. port.
●
Verify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
●
Repeat the previous steps for each vacant Tel.Co. port.
●
If all ports are good and have proceed with installation.
❉ Note:
If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 14
Merlin 206, 410 & 820 with Feature Module 2
1. Check Voice Terminal Functionality
●
Plug a Merlin Voice Terminal (using a 34 Button Display Set is required) into each port to be used for "Telephone
Emulation" (TE).
❉ Note:
When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
●
Verify that each port is operational. If you can make and receive a call the voice terminal port is good.
●
Verify that each port has access to all necessary C.O. lines by touching each line button, if the red and green
lights come on you have access, if the lights remain dark there is no access to this line.
●
If all ports are good and have access to all of the necessary lines proceed with installation.
●
If the necessary lines do not appear proceed to the next step.
2. Enter Administration Mode
●
Plug a Merlin Voice Terminal into port #10 (or port 0 on the 206), place the "Admin" switch in the "Admin""
position, (on the 820 it is located on the front upper left of the KSU, on the 410, switch #10 must be in the
down position, on the 206, switch #0 must be in the down position).
●
Slide the "Test/Program" (T/P) switch on the left side of the Voice Terminal to the P position, enter into
"System Administration" by pressing Administer on the Voice Terminal or dialing #01. Do not lift the hand
set or enable the speaker-phone.
3. Program Intercom Lines
●
Dial the intercom number of TE port (the intercom number corresponds with the port number i.e. port 10 =
intercom 10, port 11= intercom 11 etc. On the 206, port 0 = intercom 0 etc.) If all lines to be answered by the
Classic Mail are green dial the next TE intercom number.
●
If any lines that are to be answered or that require access are not lit green, touch the line button and the light
should turn green.
●
Remove call restrictions from Voice Terminal ports used for Telephone Emulation.
●
Dial the next TE intercom number or the intercom number of the phone requiring access, and repeat the
previous steps.
●
Upon completion of programming return the T/P switch on the Voice Terminal to the center position.
NOTE:
If vacant Tel.Co. ports are being used to dedicate access to voice mail, verify that all voice mail users have
access to the vacant lines on their phones by following the previous procedures in steps 2 and 3.
Classic Mail Installation Package 1.6 - Page 15
4. Program Intercom Auto Dial buttons for each Voice Terminal port used for Telephone Emulation.
●
Connect a 34 button display set to each Voice Terminal Ports used for Telephone Emulation.
●
Put the port into program mode by sliding the T/P switch to the P position.
●
Using the diagram on the page 19, program each Intercom Auto Dial button to match the template.
❉ Note:
This must be done or the Classic Mail will not function properly.
5. Check all vacant Merlin Tel.Co. ports
●
Move an existing Public Network connection to a vacant Merlin Tel.Co. port.
●
Verify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
●
Repeat the previous steps for each vacant Tel.Co. port.
●
If all ports are good and have proceed with installation.
❉ Note:
If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 16
Merlin Plus Release I
820 D
1. Check Voice Terminal ports. Verify access to necessary lines
●
Plug a Voice Terminal (using a 34 Button Display Set is required) into ports to be used for "Telephone
Emulation" (TE).
❉ Note:
When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
●
Verify that the ports are good. If the intercom light goes on and you get intercom dial tone when you lift
the hand set the port is good.
●
Verify that the ports have access to all necessary C.O. lines by touching the button, if the red and green
lights come on you have access, if the lights remain dark there is no access to this line.
●
If all ports are good and have access to all of the necessary lines proceed with installation.
❉ Note:
If the necessary lines do not appear proceed to the next step.
2. Enter Administration Mode
●
Plug a Voice Terminal into port #10.
●
Slide the "Test/Program" (T/P) switch on the left side of the Voice Terminal to the P position, enter into
"System Administration" by Hitting Administer on the Voice Terminal or dialing #01. Do not lift the hand
set or enable the speaker-phone.
3. Program Intercom Lines
●
Dial the intercom number of TE port (the intercom number corresponds with the port number i.e. port 10 =
intercom 10, port 11= intercom 11 etc.) Press Conference. If all lines to be answered by the Classic Mail are
green, press conference. Repeat this step as necessary.
●
If any lines that are to be answered or that require access are not lit green, touch the line button and the
light should turn green.
●
Dial the next TE intercom number or the intercom number of the Voice Terminal requiring access, and
repeat the previous steps.
●
Upon completion of programming return the T/P switch on the Voice Terminal to the center position.
❉ Note:
If vacant Tel.Co. ports are being used to dedicate access to voice mail, verify that all voice mail users
have access to the vacant lines on their phones by following the previous procedures in steps 2 and 3.
Classic Mail Installation Package 1.6 - Page 17
4. Program Intercom Auto Dial buttons for each Voice Terminal port used for Telephone Emulation.
●
Connect a 34 button display set to each Voice Terminal Ports used for Telephone Emulation.
●
Put the port into program mode by sliding the T/P switch to the P position.
●
Using the diagram on the page 20, program each Intercom Auto Dial button to match the template.
❉
Note: This must be done or the Classic Mail will not function properly.
5. Check all vacant Merlin Tel.Co. ports
●
Move an existing Public Network connection to a vacant Merlin Tel.Co. port.
●
Verify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
●
Repeat the previous steps for each vacant Tel.Co. port.
●
If all ports are good and have proceed with installation.
❉ Note:
If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 18
Classic Mail
Telephone Emulation Template
Merlin 206, 410, 820
Merlin Admin Mode
1. Plug a Voice Terminal into port 10
Telephone Emulation Template
1. Put Voice Terminal into
Program Mode.
Resetting the Merlin System
1. Put Merlin into Admin
mode
2. Slide the selector switch on the left side
of the voice terminal down to "P"
2. Press an Intercom Button
2. Press ❉ 99
3. Press Administrative button (Located
above Transfer Button) or press #01
3. Press ❉ 6
3. Turn the Merlin off, then
on again
4. Enter the Voice Terminal
Intercom Number
5. Repeat for each button
Classic Mail Installation Package 1.6 - Page 19
Classic Mail
Telephone Emulation Template
Merlin 820D
Merlin Admin Mode
1. Plug a Voice Terminal into port 10
Telephone Emulation Template Resetting the Merlin System
1. Put Voice Terminal into
1. Put Merlin into Admin
Program Mode.
mode
2. Slide the selector switch on the left side
of the voice terminal down to "P"
2. Press an Intercom Button
2. Press ❉ 99198
3. Press Administrative button (Located
above Transfer Button) or press #01
3. Press ❉ 91
3. Turn the Merlin off, then
on again
4. Enter the Voice Terminal
Intercom Number
5. Repeat for each button
Classic Mail Installation Package 1.6 - Page 20
Merlin Plus Release 2
820 D2
1. Check Voice Terminal ports
●
Plug a Voice Terminal (using a 34 Button Display Set is required) into ports to be used for "Telephone
Emulation" (TE).
❉ Note:
When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
●
Verify that the ports are good. If the intercom light goes on and you get intercom dial tone when you lift
the hand set the port is good.
●
Verify that the ports have access to all necessary C.O. lines by touching the button, if the red and green
lights come on you have access, if the lights remain dark there is no access to this line
●
If all ports are good and have access to all of the necessary lines proceed with installation.
●
If the necessary lines are not appearing proceed to the next step.
2. Enter Administration Mode
●
Plug a Voice Terminal into port #10.
●
Slide the "Test/Program" (T/P) switch on the left side of the Voice Terminal to the P position, enter into
"System Administration" by pressing Administer on the Voice Terminal or dialing #49. Do not lift the
hand set or enable the speaker-phone.
3. Program Intercom Lines
●
Dial an intercom number used for Telephone Emulation port (the intercom number corresponds with the
port number i.e. port 10 = intercom 10, port 11= intercom 11 etc.) If all lines to be answered by the Classic
Mail are green, dial the next TE intercom number.
●
If any lines that are to be answered or that require access are not lit green, touch the line button and the
light should turn green.
●
Dial the next TE intercom number or the intercom number of the phone requiring access, and repeat the
previous steps.
●
Upon completion of programming return the T/P switch on the Voice Terminal to the center position.
Classic Mail Installation Package 1.6 - Page 21
4. Message Waiting Lights
●
Program each Voice Terminal port used for Telephone Emulation to use the Attendant's Template (See
the diagram on the next page for the Attendant's Template). While in the Admin mode, enter the
intercom number for a Telephone Emulation port and dial *104 [intercom number]. This will set the port
to the default button assignments which enables message waiting. Repeat this for each Voice Terminal
port used for Telephone Emulation.
❉ Note: This must be done or the Classic Mail will not function properly.
5. Check all vacant Merlin Tel.Co. ports
●
Move an existing Public Network connection to a vacant Tel.Co.. port.
●
Verify that the port is good by calling the telephone number for that line. If a working connection is
made the port is operational.
●
Repeat the previous steps for each vacant line port.
●
If all ports are good and have proceed with installation.
❉ Note:
If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 22
Classic Mail
Telephone Emulation Template
Merlin 820 D2
Merlin Admin Mode
1. Plug a Voice Terminal into port 10
Telephone Emulation Template
1. Put Merlin into Admin.
2. Slide the selector switch on the left side
of the voice terminal down to "P"
2. Press ❉ 10
3. Press Administrative button (Located
above Transfer Button) or press #49
3. Press 4 ( Admin. Template)
Resetting the Merlin System
1. Put Merlin into Admin
and
2. Press ❉ 99198
3. Turn the Merlin off, then
on again
4. Enter the Voice Terminal
Intercom Number
5. Press Admin. Button
Classic Mail Installation Package 1.6 - Page 23
Classic Mail
Installation Overview
System Connections:
Optional RS–232
Connector
Optional
Expansion Key
Connector
Diagnostic
Button
Message Light
Panel Plug
DC Power
Plug
Telephone
Emulation
Jacks. 1–4
Status
Indicators
Interposed
Line Jacks. 1–4
Outside
Line Jacks. 1–4
To understand how the Classic Mail operates it is important to understand the concept of Telephone Emulation
and Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin Voice
Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin attendant console.
The Classic Mail has the ability to use this Telephone Emulation. connection - just as a person would - to answer a
call, transfer the call to an intercom and, if needed, record a confidential message in the caller's own words.
Classic Mail Installation Package 1.6 - Page 24
Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming in on
outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is simple: The
Classic Mail interacts with a caller, offering a menu of choices and taking action on the caller's selections. A caller
may indicate which menu choices they would like to select by pressing the touch tone key that corresponds with
the desired selection. The Classic Mail detects and decodes this touch tone key press and takes the appropriate
action. Without the tones, the Classic Mail can't interact with callers and, unfortunately, the Merlin does not
generate touch tone on the intercom lines.
So how can a mailbox owner interact with the Classic Mail to send and receive messages? One way is to call in on
an outside line. This is exactly what mailbox owners do when they call the Classic Mail from outside the office.
But how can they use a Merlin telephone to get their messages? The Classic Mail can be connected to vacant
Tel.Co. ports to provide voice mail access. Since Merlin telephones can generate touch tone when connected to a
Merlin Tel.Co. line connection, a mailbox owner may access voice mail by selecting any one of up to four Tel.Co.
lines that have been dedicated to the Classic Mail., If vacant ports are not available to provide dedicated voice
mail access, the Classic Mail can be interposed with existing telephone lines to provide voice mail access. By
interposing the incoming telephone lines with the Classic Mail, the user can time-share inbound and outbound
calls with voice mail access calls. Instead of making a call, the user may select an interposed voice mail access line
and signal the Classic Mail that they wish to open a mailbox. Mailbox owners do this by pressing the star button
on a Merlin telephone after selecting a voice mail access line. The Classic Mail will recognize this signal and ask
the caller for a mailbox number and password before allowing entry into any mailbox. As long as the user is
connected to the Classic Mail via the Merlin outside line connection, they can navigate the Classic Mail menus to
send and receive messages. Of course, while the mailbox owner is using a time-shared line to interact with the
Classic Mail, that line is busy, just as it would be if an outside call was being made. All incoming calls to that line
will receive a busy signal. For this reason, dedicated voice mail access is recommended for installations that have
vacant Tel.Co. ports available. A combination of dedicated and time-share access may also be used as well.
Other Connections:
Power Plug - connects an external wall-mounted power supply.
Message Light Panel - connects the optional panel that provides message waiting notification.
Diagnostic Button - used to reset administration passwords.
Expansion Key Connector - used to upgrade to 4 port and 10/30 operation.
RS-232 - used for manufacturing testing only.
Classic Mail Installation Package 1.6 - Page 25
Voice Mail Access Lines
Optional RS–232
Connector
Optional
Expansion Key
Connector
Diagnostic
Button
Message Light
Panel Plug
DC Power
Plug
Status
Indicators
Telephone
Emulation
Jacks. 1–4
Primary Method - Dedicated Access
The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin Control
Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail interposed jacks to the
vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can access voice mail by selecting one of these lines and
pressing the voice mail access key.
Classic Mail Installation Package 1.6 - Page 26
Optional RS–232
Connector
Optional
Expansion Key
Connector
Diagnostic
Button
Message Light
Panel Plug
DC Power
Plug
Status
Indicators
Telephone
Emulation
Jacks. 1–4
Secondary Method - Time Shared Access
If vacant Tel.Co. ports are not available to provide dedicated voice mail access, existing telephone line an be interposed
with the Classic Mail to provide time-shared access to voice mail. The mailbox owner selects an interposed line and enter
the voice mail access code. Using this method, voice mail access is time-shared with inbound and outbound calls. The
least busy telephone lines should be used for time-shared voice mail access.
Classic Mail Installation Package 1.6 - Page 27
Optional RS–232
Connector
Optional
Expansion Key
Connector
Diagnostic
Button
Message Light
Panel Plug
DC Power
Plug
Status
Indicators
Telephone
Emulation
Jacks. 1–4
Hybrid Method - Dedicated/Time-Shared Access
A combination of dedicated and time-shared voice mail access may be used to maximize system performance by using
available vacant Tel.Co. ports for dedicated access in addition to interposed connections to provide the maximum number
of voice mail access connections. Vacant Tel.Co. ports are used first followed by interposing the least busy telephone lines.
Classic Mail Installation Package 1.6 - Page 28
Open Administrator's Mailbox
Mailbox:
Password:
Press 9 then enter the Admin Password
Return to
Previous
Menu
Call
Routing
Administration
Record
Company
Greetings
Day
Greeting
Night
Greeting
Force
Day
Change
System
Operation
Force
Night
Mailbox
Administration
Release
Change
System
Parameters
Locking
and
Unlocking
Mailboxes
Change
Control Unit
Type & Control Unit
Software
Lock
Or
Unlock
a
Mailbox
Return
Lock
Multiple
Mailboxes
Unlock
Multiple
Mailboxes
Change
List All
A
Subscribers
Mailbox
Administer
Other
Routing
Map
Scan
and Change
Routing Map
Record
Top Level
Menu
Copy
Routing
Map
Return
Initialize
Routing
Map
Reset
Mailbox
Password
Return
Reset
Mailbox
Record
Directory
Name
Return
Change Reset
Block
Set
Line
Rings
Off-Site
Line
Before Message Config.
Status
&
Answer Alert
Control
(Transferred Calls)
Unit
Type
Change
Access
Code
Change Change Disconnect Set Up
Control Transfer Parameters Touch
Tone
Unit Type
Type
Gate
&
Control
Unit
Software
Change
Company
Directory
Change
Change
Set
Set
Admin.
Rings
Business Date
and Password
Before
Hour
Answer Schedule Time
(Incoming Calls)
Set
Admin.
Mailbox
Set
Attendant's
Intercom
Number
Reset
Set Up
Set
General
System Group Call
Dist.
Delivery
Mailbox
Mailboxes
Number
Return