PS/2 KVM Extender
CE350 / CE370
User Manual
www.aten.com
CE350 / CE370 User Manual
EMC Information
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has
been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate this equipment.
CE Warning: This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
Suggestion: Shielded twisted pair (STP) cables must be used with the unit to ensure compliance with FCC & CE
standards.
RoHS
This product is RoHS compliant.
SJ/T 11364-2006
The following contains information that relates to China.
ii
CE350 / CE370 User Manual
User Information
Online Registration
Be sure to register your product at our online support center:
International
http://support.aten.com
North America
http://www.aten-usa.com/product_registration
Telephone Support
For telephone support, call this number:
International
886-2-8692-6959
China
86-10-5255-0110
Japan
81-3-5615-5811
Korea
82-2-467-6789
North America
1-888-999-ATEN ext 4988
United Kingdom
44-8-4481-58923
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
iii
CE350 / CE370 User Manual
Package Contents
The CE350 / CE370 package consists of:
Š 1 CE350L or CE370L PS/2 KVM Extender (Local Unit)
Š 1 CE350R or CE370RQ PS/2 KVM Extender (Remote Unit)
Š 1 Custom PS/2 KVM Cable Set (1.8 m)
Š 2 Power Adapters
Š 1 Mounting Kit
Š 1 User Instructions*
Check to make sure that all the components are present and that nothing got
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
* Features may have been added to the CE350 / CE370 since this manual was
printed. Please visit our website to download the most up-to-date version of
the manual.
© Copyright 2014 ATEN® International Co., Ltd.
Manual Part No. PAPE-0328-AT1G
Manual Date: 2014-09-29
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
iv
CE350 / CE370 User Manual
Contents
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
SJ/T 11364-2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Maximum Cable Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CE350L / CE370L (Local Units) Front View . . . . . . . . . . . . . . . . . . . . . 6
CE350R (Remote Unit) Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CE370RQ (Remote Unit) Front View . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. Hardware Setup
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installation Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3. Operation
Operating Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mode Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Picture Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CE350R Compensation Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manual Tuning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Auto-detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CE370RQ Deskew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
v
CE350 / CE370 User Manual
LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CE350L / CE370L(Local Units) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CE350R (Remote Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CE370RQ (Remote Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CE350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CE370 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About SPHD Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
vi
CE350 / CE370 User Manual
About this Manual
This User Manual is provided to help you get the most from your system. It
covers all aspects of installation, configuration and operation. An overview of
the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the CE350 / CE370 system. Its
purpose, features and benefits are presented, and its front and back panel
components are described.
Chapter 2, Hardware Setup, describes the steps that are necessary to
quickly and safely set up your installation.
Chapter 3, Operation, explains the fundamental concepts involved in
operating the CE350 / CE370.
An Appendix, provides specifications and other technical information
regarding the CE350 / CE370.
vii
CE350 / CE370 User Manual
Conventions
This manual uses the following conventions:
Monospaced
[]
Indicates text that you should key in.
Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1.
Numbered lists represent procedures with sequential steps.
♦
Bullet lists provide information, but do not involve sequential steps.
→
Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start → Run means to
open the Start menu, and then select Run.
Indicates critical information.
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International
http://www.aten.com
North America
http://www.aten-usa.com
viii
Chapter 1
Introduction
Overview
The CE350 / CE370 is a PS/2 based KVM Extender with automatic signal
compensation and RS-232 serial functionality allow access to a computer
system from a remote PS/2 console (PS/2 keyboard, monitor, and PS/2 mouse).
Because it allows access to a computer system from a remote console, the
CE350 / CE370 is perfect for use in any type of installation where you need to
place the console where it is conveniently accessible, but you want the system
equipment to reside in a safe location – away from the dust and dirt of the
factory floor, or the harsh environmental influence of a construction site, for
example. This allows users to deploy system equipment over large distances.
To ensure the highest quality video, the CE350 features adjustable gain control,
while the CE370’s automatic delay line synchronizing function (ATEN patent)
corrects RGB color phase and timing errors that occur over long distance
transmissions. This also enables you to manually tune the R/G/B signal
settings, store the settings and retrieve them later using the memory button.
The CE350 / CE370 is also useful for control and security purposes, where you
can have the system unit in a secure area at the same time that you put the
console in the most convenient location for user access. This is ideal for
managing highly confidential data systems.
The CE350 / CE370 improves on previous designs by: 1) featuring Automatic
Signal Control (ASC); 2) the addition of an RS-232 port, on both the Local and
Remote Units – the RS-232 port on the Local Unit allows you to connect to a
serial terminal for configuration, while the RS-232 port on the Remote Unit
allows you to connect serial devices such as touchscreens and barcode
scanners; 3) the addition of a dedicated KVM port section on the Local Unit so
you can simply and easily include a KVM switch in your installation; 4) using
inexpensive Cat 5e cable instead of bulkier, more expensive, standard cables,
for a much neater, more convenient, more reliable data transfer connection; 5)
its ability to sense the distance to the system and automatically adjust the gain
accordingly; and 6) featuring a custom ASIC to ensure the utmost in reliability
and compatibility.
(Continues on next page.)
1
CE350 / CE370 User Manual
(Continued from previous page.)
Further CE350 / CE370 key features are built-in 8KV/15KV ESD protection
and 2KV surge protection, and color adjust picture compensation pushbuttons
on the Remote Unit to adjust the picture on the remote console. Remote video
is adjusted automatically and the settings are saved.
Setup is as easy as can be – simply connect the computer system box and local
console to the Local Unit (CE350L / CE370L); run the Cat 5e cable up to 300
meters to the Remote Unit (CE350R / CE370RQ); and plug the remote console
into the Remote Unit.
2
1. Introduction
Features
Š Local and Remote Units connect at distances up to 300 m using Cat 5e
cable
Š Deskew Function (CE370 only) – automatically synchronizes the time
delay of RGB signals to compensate for distance
Š On Screen Display (CE370 only) – conveniently adjust video quality with
the intuitive OSD menu system
Š Adjustable gain control – automatically and manually adjust signal
strength to compensate for distance
Š Dual console operation – control your system from both the local and
remote keyboard, monitor, and mouse consoles
Š Built-in ASIC for greater reliability and compatibility
Š Auto Signal Compensation (ASC) and storage of settings
Š RS-232 serial ports – connect to a serial terminal, or serial devices such as
touchscreens and barcode scanners (Baud Rate 115200 bps)
Š Audio Enabled – supports stereo speakers and microphone
Š Pushbutton operating mode selection (Local Unit only) – select between
Local and Auto operating modes, with the press of a single button
Š Built-in 8KV/15KV ESD protection (Contact voltage 8KV; Air voltage
15KV) and 2KV surge protection
Š High resolution video – up to 1920 x 1200@60Hz (150 m); 1280 x
1024@60Hz (300 m) (CE370)
Š Superior Audio – no loss in audio quality at 300 m
Š Supports Wide Screen formats*
Š Supports VGA, SVGA, SXGA (1280 x 1024), UXGA (1600 x 1200),
WUXGA (1920 x 1200) and multisync monitors; local monitor supports
DDC; DDC2; DDC2B
Š Hot pluggable
Š Rack mountable
Š Easy to install – no software required – connecting cables to the devices is
all it takes
*The EDID data for a widescreen is sent from the local video output port. For
widescreen modes and displays connect the monitor to the local video output
port or use an ATEN EDID emulator.
3
CE350 / CE370 User Manual
Requirements
Consoles
Š A VGA, SVGA, SXGA, UXGA, WUXGA, or multisync monitor capable
of the highest resolution you will be using on any computer in the
installation.
Note: If you connect a DDC type monitor to the Local Unit, the monitor
that connects to the Remote Unit must be able to support the highest
video resolution that the DDC monitor can provide
Š A PS/2 keyboard
Š A PS/2 mouse
Š Stereo microphone and stereo speakers (optional)
Computers
The following equipment must be installed on each computer that is to be
connected to the system:
Š A VGA, SVGA, SXGA, UXGA, WUXGA, or multisync card
Š A 6-pin Mini-DIN (PS/2) mouse port
Š A 6-pin Mini-DIN (PS/2) keyboard port
Š Microphone and speaker ports (optional)
Cables
Š For optimal signal integrity, and to simplify the layout, we strongly
recommend that you use the high quality custom KVM Cable that is
provided with this package.
Š Cat 5e cable is required to connect the Local and Remote CE350 / CE370
Units. Cable of a lower standard will result in degrading of the video
signal. We strongly recommend Cat 5e cable.
Maximum Cable Distances
Connection
4
Distance
Computer to Local Unit (CE350L / CE370L)
10 m
Local Unit to Remote Unit (CE350R)
150 m
Local Unit to Remote Unit (CE370RQ)
300 m
Remote Unit (CE350R / CE370RQ) to monitor
20 m
1. Introduction
Operating Systems
Supported operating systems are shown in the table, below:
OS
Windows
Linux
Version
2000, 2003, 2008, XP, Vista, 7
RedHat
9.0 and higher
SuSE
10 / 11.1 and higher
Debian
3.1 / 4.0
Ubuntu
7.04 / 7.10
UNIX
FreeBSD
5.5 / 6.1 / 6.2
Novell
Netware
6.0 and higher
5
CE350 / CE370 User Manual
Components
CE350L / CE370L (Local Units) Front View
1
No.
Component
3
2
4
Description
1
KVM Port Section
If you are combining the CE350 / CE370 with a KVM
switch, the PS/2 KVM cable that links to the respective
ports on the Console section of the switch plugs into
these ports.
2
RS-232 Serial Port
This RS-232 serial port is for connecting to a serial
terminal for configuration.
3
Operating Mode
Pushbutton
This pushbutton toggles between the Operating
Modes available from the Local Console:
Š Local – only the Local Console can control the
system(s).
Š Auto – both the Local and Remote Consoles can
control the system.
Note: The default operating mode is Auto. See
Operating Modes, page 19, for full details.
4
6
LEDs
The CE350L / CE370L has two LEDs to indicate the
operating status of the Local (CE350L / CE370L) and
Remote (CE350R / CE370RQ) Units. See page 23 for
full details.
1. Introduction
CE350R (Remote Unit) Front View
1
No.
Component
2
3
Description
1
RS-232 Serial Port
RS-232 serial devices – such as touchscreens or
barcode scanners – plug into this port.
2
Picture Compensation These pushbuttons adjust the video quality of the
Pushbuttons
remote console. See CE350R Compensation Control,
page 21 for details.
3
LEDs
The CE350R has three LEDs to indicate the operating
status. See page 24.
7
CE350 / CE370 User Manual
CE370RQ (Remote Unit) Front View
1
No.
8
Component
2
3
Description
1
RS-232 Serial Port
RS-232 serial devices – such as touchscreens or
barcode scanners – plug into this port.
2
Deskew and Picture
Compensation
Pushbuttons
These pushbuttons adjust the video quality of the
remote console. See CE370RQ Deskew, page 22 for
details.
3
LEDs
The CE370RQ has three LEDs to indicate operating
status/RGB. See page 25.
1. Introduction
Rear View
2
1
3
4
Side View
5
No.
Component
Description
1
Power Jack
The cable from the DC Power adapter connects here.
2
Audio Ports
These mini stereo ports are for the speakers (green)
and microphone (pink).
3
Remote I/O
The Cat 5e cable that connects the Remote and Local
Units plugs in here.
4
Console Ports
The Local and Remote console’s keyboard, monitor,
and mouse plug into these ports.
5
Grounding Terminal
The grounding wire (used to ground the unit) attaches
here. See Grounding, page 13, for further details.
9
CE350 / CE370 User Manual
This Page Intentionally Left Blank
10
Chapter 2
Hardware Setup
1. Important safety information regarding the placement of this
device is provided on page 27. Please review it before
proceeding.
2. Make sure that the power to all devices connected to the
installation are turned off. You must unplug the power cords of
any computers that have the Keyboard Power On function.
Rack Mounting
For convenience and flexibility, the CE350 / CE370 can be mounted on system
racks. To rack mount a unit do the following:
1. Using the screws provided in the Rack Mount Kit, screw the mounting
bracket into the top or bottom of the unit as show in the diagram below:
Phillips hex head
M3 x 5
11
CE350 / CE370 User Manual
2. Screw the bracket into any convenient location on the rack.
Note: These screws are not provided. We recommend that you use M5 x 12
Phillips Type I cross, recessed type screws.
12
Chapter 2. Hardware Setup
Installation
Grounding
To prevent damage to your installation it is important that all devices are
properly grounded.
1. Use two grounding wires to ground both units by connecting one end of
the wire to the grounding terminal, and the other end of the wire to a
suitable grounded object.
2. Make sure that the computer that the Local Unit connects to and the
monitor that the Remote Unit connects to are properly grounded.
Cat 5e cable
up to 300 m
13
CE350 / CE370 User Manual
3. For increased grounding protection, use STP (shielded twisted pair) cable
to connect the Local and Remote Units. There are two methods that can be
used:
a) In addition to the eight paired wires, STP cable also contains a
grounding wire. Solder this wire to the RJ-45 connector as shown in the
diagram below:
b) The second method is to use the STP cable shielding for grounding. In
this case, make sure that the shielding makes tight contact with the top
inside of the RJ-45 connector as shown in the diagram below:
In either case, make sure that the sides of the RJ-45 connector make tight
contact with the grounding contacts on the sides of the RJ-45 socket as
shown in the diagram below:
14
Chapter 2. Hardware Setup
Setting Up
Setting up the CE350 / CE370 PS/2 KVM Extender system is simply a matter
of plugging in the cables. Make sure that all the equipment to be connected up
is powered Off. Refer to the installation diagram on the following page and do
the following:
1. Plug the cables from the local console devices (mouse, keyboard, monitor,
microphone, speakers) into their ports on the Console section on the rear
of the Local Unit (CE350L/CE370L). Each port is marked with an
appropriate icon to indicate itself.
2. Plug the appropriate connectors on the PS/2 KVM cable supplied with this
unit into their ports on the CPU section on the front of the Local Unit
(CE350L/CE370L).
3. Plug the connectors on the other end of the PS/2 KVM cable into the
appropriate ports on the local computer. Each connector is marked with an
appropriate icon to indicate which it is.
Note: If you are combining the CE350 / CE370 with a KVM switch, the
other end of the PS/2 KVM cable plugs into the appropriate ports on
the KVM switch.
4. For control of serial devices, connect the RS-232 serial port on the local
unit to a serial port on the local computer.
5. Plug either end of the Cat 5e cable into the CE350L/CE370L's Remote I/O
port. Plug the other end of the Cat 5e cable into the I/O port of the Remote
Unit (CE350R/CE370RQ).
6. Plug one of the power adapters (supplied with this package) into an AC
source; plug the adapter's power cable into the CE350L/CE370L's Power
Jack.
7. Plug the cables from the remote console devices (mouse, keyboard,
monitor, speakers, microphone), into their ports on the Console side of the
CE350R/CE370RQ.
8. Plug the second power adapter (supplied with this package) into an AC
source; plug the adapter's power cable into the CE350R/CE370RQ's
Power Jack.
Note: Hot-plugging the Cat 5e cable will automatically trigger the deskew
function.
15
CE350 / CE370 User Manual
Installation Diagrams
Rear View
5
CE350L / CE370L
6
1
Cat 5e cable
5
CE350R /370RQ
8
16
7
Chapter 2. Hardware Setup
Front View
4
Local PC
2
3
PS/2 KVM
cable
Note: The serial port on the CE350L / CE370L connects to the computer; the
serial port on the CE350R / CE370RQ (not shown) connects to a serial
device (optional).
17
CE350 / CE370 User Manual
This Page Intentionally Left Blank
18
Chapter 3
Operation
Operating Modes
The CE350 / CE370 PS/2 KVM Extender has three operating modes: Local,
Auto, and Remote, as described in the table below:
Mode
Description
Local
Only the local console has KVM access. The remote console’s
keyboard and mouse input is disabled.
Auto
Both the local and remote consoles can have KVM access, but
not at the same time. The console without access has to wait
until the console with access stops inputting data before it can
gain access.
Remote
The remote console has KVM access. Remote mode can only
occur when the pushbutton on the Local Unit (CE350L /
CE370L) is set to Auto and the local console is idle. See note
on page 20.
Note: The default operating mode is Auto.
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CE350 / CE370 User Manual
Mode Selection
The Operating Mode Pushbutton, located on the Local Unit’s front panel,
controls the operating mode of the CE350 / CE370 PS/2 KVM Extender
system. Pressing the switch toggles through Local and Auto operating modes.
Note: Remote mode cannot be selected. The remote console can get control
only when the Operating Mode Pushbutton on the CE350L / CE370L is
toggled to Auto and the local console is idle. If the remote console is
then idle for more than five seconds, the local console can gain access.
20
3. Operation
Picture Compensation
The CE350 / CE370 features ASC (Auto Signal Compensation), which
automatically adjusts the video and stores the settings. However, the quality of
the video display can deteriorate with distance, so the video can also be
adjusted manually. The pushbuttons on the front panel of the Remote Units
(indicated in the illustration, below) adjust the quality of the video on the
remote console.
The CE350 features adjustable compensation (see below).
The CE370 features adjustable compensation plus ATEN’s patented Deskew
technology that automatically synchronizes the time delay of RGB signals to
compensate for distance (see CE370RQ Deskew, page 22).
+_
CE350R Compensation Control
Manual Tuning
If it becomes necessary to fine-tune the video signal, press the plus (+) button
to increase the video signal compensation; press the minus (–) button to
decrease the video signal compensation.
Auto-detect
Press both buttons (+ / –) for 2 seconds to trigger the auto-detection function
and clear the stored the settings.
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CE350 / CE370 User Manual
CE370RQ Deskew
Button
Color / +
Description
1. Press and release to enter Red color mode. Use (+) and (–) to
adjust.
2. Press and hold for two seconds to invoke the OSD (when no
color is selected).
3. Press and hold for two seconds to change the color mode or
compensation (when selected) The sequence is R _ G _ B _
Video Compensation _ exit _ R …
4. Press and release to increase value (delay time /
compensation) when any color / compensation is selected.
5. Press and hold both Color and Select buttons simultaneously
to trigger the auto-detect function (adjusts R/G/B/Compensation
automatically) and clear the stored settings.
Select / -
1. Press and release to enter Red color mode. Use (+) and (–) to
adjust.
2. Press and release to decrease value (delay time /
compensation) when any color / compensation is selected.
Note: 1. There is a ten-second timeout for operations 1 and 2 of the Color / +
button.
2. The value for operations using + and – do not cycle from maximum
to minimum and vice versa. Use the other button to increase/decrease
as required.
22
3. Operation
LED Display
The CE350 / CE370 Local and Remote Units have front panel LEDs to indicate
their operating status, as shown in the tables, following:
CE350L / CE370L(Local Units)
Operating Mode
LED
Local
Local
(Green)
Š Lights to indicate that the local
console is active (the Remote
LED is off).
Auto
Š Lights when the local console is
active (the Remote LED is off).
Š Turns off when the remote console is active (the Remote LED
turns on).
Š Flashes on and off alternately
with the Remote LED when neither console is active.
Remote
(Green)
The LED is off
Š Lights when the remote console
is active (the Local LED is off).
Š Turns off when the local console is active (the Local LED
turns on).
Š Flashes on and off alternately
with the Local LED when neither console is active.
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CE350 / CE370 User Manual
CE350R (Remote Unit)
LED
Link
(Orange)
Indication
Š Lights steadily to indicate that the connection to the Local
Unit is ok.
Š Flashes when there is a problem with the connection to the
Local Unit and the Remote LED is off.
Remote
(Red)
Š Lights steadily when the remote console is active.
Š Turns off when the local console is active.
Š Flashes to indicate that the system is in Auto mode.
Picture Compensation
(Blue)
Š Lights when a Picture Compensation pushbutton has been
pushed (+ or –) and the CE350 is adjusting the video gain.*
Š Lights steadily to indicate that the video gain adjustment has
been completed and saved.
Note: There is a 10-second timeout once a Picture Compensation pushbutton
has been pushed.
24
3. Operation
CE370RQ (Remote Unit)
LED
Indication
B
(Blue)
Š Flashes to indicate that the BLUE color is selected and the
Link / G
(Orange/Green)
Š Lights Orange to indicate that the connection to the Local unit
pushbutton can be used to adjust the delay time of the BLUE
color.
is ok.
Š Flashes Orange when there is a problem with the connection
to the Local unit and the Remote LED (Red) is off.
Š Flashes Green to indicate that the GREEN color is selected
and the pushbutton can be used to adjust the delay time of
GREEN color.
Remote / R
(Red)
Š Lights Red to indicate that the remote console is active.
Š Turns off when the local console is active.
Š Flashes to indicate that the system is in Auto Mode.
Š Flashes Red to indicate that the RED color is selected and
the pushbutton can be used to adjust the delay time of RED
color.
Š Both Red and Green flash to indicate that the Video Compensation is selected and the pushbutton can be used to adjust
the Video Compensation.
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CE350 / CE370 User Manual
This Page Intentionally Left Blank
26
Appendix
Safety Instructions
General
Š Read all of these instructions. Save them for future reference.
Š Follow all warnings and instructions marked on the device.
Š Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Š Do not use the device near water.
Š Do not place the device near, or over, radiators or heat registers.
Š The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
Š The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.
Š Never spill liquid of any kind on the device.
Š Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
Š The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
Š The device is designed for IT power distribution systems with 230V
phase-to-phase voltage.
Š To prevent damage to your installation, it is important that all devices are
properly grounded.
Š The device is equipped with a 3-wire grounding type plug. This is a safety
feature. If you are unable to insert the plug into the outlet, contact your
electrician to replace your obsolete outlet. Do not attempt to defeat the
purpose of the grounding-type plug. Always follow your local/national
wiring codes.
Š Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
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CE350 / CE370 User Manual
Š If an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
Š To help protect your system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
un-interruptible power supply (UPS).
Š Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
Š Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Š Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
Š If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
Š The power cord or plug has become damaged or frayed.
Š Liquid has been spilled into the device.
Š The device has been exposed to rain or water.
Š The device has been dropped, or the cabinet has been damaged.
Š The device exhibits a distinct change in performance, indicating a need
for service.
Š The device does not operate normally when the operating instructions
are followed.
Š Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
Š Do not connect the RJ-11 connector marked “UPGRADE” to a public
telecommunication network.
28
Appendix
Rack Mounting
Š Before working on the rack, make sure that the stabilizers are secured to
the rack, extended to the floor, and that the full weight of the rack rests on
the floor. Install front and side stabilizers on a single rack or front
stabilizers for joined multiple racks before working on the rack.
Š Always load the rack from the bottom up, and load the heaviest item in the
rack first.
Š Make sure that the rack is level and stable before extending a device from
the rack.
Š Use caution when pressing the device rail release latches and sliding a
device into or out of a rack; the slide rails can pinch your fingers.
Š After a device is inserted into the rack, carefully extend the rail into a
locking position, and then slide the device into the rack.
Š Do not overload the AC supply branch circuit that provides power to the
rack. The total rack load should not exceed 80 percent of the branch circuit
rating.
Š Make sure that all equipment used on the rack – including power strips and
other electrical connectors – is properly grounded.
Š Ensure that proper airflow is provided to devices in the rack.
Š Ensure that the operating ambient temperature of the rack environment
does not exceed the maximum ambient temperature specified for the
equipment by the manufacturer.
Š Do not step on or stand on any device when servicing other devices in a
rack.
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CE350 / CE370 User Manual
Technical Support
Technical support is available both by email and online (with a browser over
the web):
International
Š For online technical support – including troubleshooting, documentation,
and software updates: http://support.aten.com
Š For telephone support, see Telephone Support, page iii:
North America
Email Support
Online
Technical
Support
support@aten-usa.com
Troubleshooting
Documentation
Software Updates
Telephone Support
http://www.aten-usa.com/support
1-888-999-ATEN ext 4988
When you contact us, please have the following information ready beforehand:
Š Product model number, serial number, and date of purchase.
Š Your computer configuration, including operating system, revision level,
expansion cards, and software.
Š Any error messages displayed at the time the error occurred.
Š The sequence of operations that led up to the error.
Š Any other information you feel may be of help.
30
Appendix
Specifications
CE350
Function
Connectors
Console
Ports
CE350L
Keyboard
Video
Mouse
Speakers
Mic.
KVM
Ports
1 x 6-pin Mini-DIN Female (Purple)
1 x HDB-15 Female (Blue)
1 x 6-pin Mini-DIN Female (Green)
1 x Mini Stereo Jack Female (Green)
1 x Mini Stereo Jack Female (Pink)
KB / Video /
Mouse
1 x SPHD-17 Female
(Yellow)
Speakers
1 x Mini Stereo Jack
(Green)
Mic.
1 x Mini Stereo Jack
(Pink)
RS-232
Unit to Unit
Remote
1 (Green)
1 (Red)
N/A
1 (Orange)
N/A
1 (Blue)
N/A
Compensation / Up
N/A
1 x Pushbutton
Compensation / Down
N/A
1 x Pushbutton
Keyboard / Mouse
PS/2
1920 x 1200 @ 60Hz (30 m);
1600 x 1200 @ 60Hz (150 m );
DDC, DDC2, DDC2B
Power Consumption
DC5.3V / 3.38W
Operating Temp.
Humidity
-20–60ºC
0–80% RH, Non-condensing
Housing
Weight
Dimensions (L x W x H)
DC5.3V / 4.77W
0–50ºC
Storage Temp
Physical
Properties
N/A
1 x Pushbutton
Operating Mode
Selection
Video
Environment
1 x DC Jack (Black)
1 (Green)
Picture Compensation
Emulation
1 x DB-9 Male (Black)
1 x RJ-45 Female (Black)
Local
Link
Pushbuttons
N/A
1 x DB-9 Female (Black)
Power
LEDs
CE350R
Metal
0.49 kg
0.48 kg
20.0 x 8.0 x 2.5 cm
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CE350 / CE370 User Manual
CE370
Function
Connectors
Console
Ports
CE370L
Keyboard
Video
Mouse
Speakers
Mic.
KVM
Ports
1 x 6-pin Mini-DIN Female (Purple)
1 x HDB-15 Female (Blue)
1 x 6-pin Mini-DIN Female (Green)
1 x Mini Stereo Jack Female (Green)
1 x Mini Stereo Jack Female (Pink)
KB / Video /
Mouse
1 x SPHD-17 Female
(Yellow)
Speakers
1 x Mini Stereo Jack
(Green)
Mic.
1 x Mini Stereo Jack
(Pink)
RS-232
1 x DC Jack (Black)
Local
1 (Green)
Remote
1 (Green)
N/A
N/A
1 (Blue)
B
Emulation
Link
N/A
1 (Orange/Green)
R
Remote
N/A
1 (Red)
1 x Pushbutton
N/A
Color / Up
N/A
1 x Pushbutton
Select / Down
N/A
Operating Mode
Selection
PS/2
1920 x 1200 @ 60Hz (150 m); 1280 x 1024 @ 60Hz
(300 m); DDC, DDC2, DDC2B
DC5.3V / 3.38W
Operating Temp.
DC5.3V / 6.43W
0–50ºC
Storage Temp
-20–60ºC
Humidity
0–80% RH, Non-condensing
Housing
Metal
Weight
Dimensions (L x W x H)
32
1 x Pushbutton
Keyboard / Mouse
Power Consumption
Physical
Properties
N/A
G
Video
Environment
1 x DB-9 Male (Black)
1 x RJ-45 Female (Black)
Power
Pushbuttons
N/A
1 x DB-9 Female (Black)
Unit to Unit
LEDs
CE370RQ
0.49 kg
0.48 kg
20.0 x 8.0 x 2.5 cm
Appendix
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
Problem
Action
No video
Make sure that all cables are securely plugged into their
sockets.
Poor quality video
Hot-plug the Cat 5e cable again to trigger the deskew function.
The video quality can be improved by using the Color / Select
pushbuttons on the CE370RQ to increase or reduce the video
signal gain.
The video quality can be improved by reducing the refresh rate.
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CE350 / CE370 User Manual
About SPHD Connectors
This product uses SPHD connectors for its KVM and/or
Console ports. We have specifically modified the shape of these
connectors so that only KVM cables that we have designed to
work with this product can be connected.
Limited Warranty
IN NO EVENT SHALL THE DIRECT VENDOR'S LIABILITY EXCEED THE PRICE PAID
FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK,
OR ITS DOCUMENTATION.
The direct vendor makes no warranty or representation, expressed, implied, or statutory with
respect to the contents or use of this documentation, and especially disclaims its quality,
performance, merchantability, or fitness for any particular purpose.
The direct vendor also reserves the right to revise or update the device or
documentation without obligation to notify any individual or entity of such
revisions, or update. For further inquiries, please contact your direct vendor.
34