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Bosch FHP Water Source Heat Pump
LIMITED WARRANTY
MODELS COVERED
This limited warranty is provided by Bosch Thermotechnology Corp. (“BTC”)
and covers Bosch FHP Water Source Heat Pumps, (hereinafter referred to
as “Heat Pump”). This warranty is provided for the Heat Pump as long as the
Heat Pump remains installed at its original place of installation.
WARRANTY COVERAGE
Limited Warranty
BTC warrants that all internal components incorporated into the Heat Pump
at the time of shipment by BTC shall remain free from defects in workmanship
and materials (i) for the compressors, for the shorter of five (5) years from
proof of certificate of occupancy date, five (5) years from proof of certified
start up date or six (6) years from date of manufacture and (ii) in the case of
all other parts, the shorter of: (a) one (1) year following installation of the
product or (b) eighteen (18) months following manufacture of the product
provided it is installed and properly maintained by a qualified and trained
HVAC contractor and the other conditions of this warranty are met. If BTC
determines that the Heat Pump or any part of the Heat Pump has a defect in
workmanship or materials, BTC, at its option, will repair or replace the
defective part.
ITEMS NOT COVERED
This limited warranty does not cover the following circumstances:
1. Components or parts not provided by BTC.
2. Components or parts, on which the tags or nameplates have been
removed, altered or defaced.
3. Scratches in or discoloration of finishes.
4. Serviceable items and normal maintenance as required per the
Installation and Maintenance Manual.
5. The workmanship of any installer. BTC disclaims and does not
assume any liability of any nature for unsatisfactory performance
caused by improper installation, repair or maintenance.
6. Any labor or material costs for removal, reinstallation, repair and
replacement of the defective component or part.
7. Electricity or fuel costs, or any increases or unrealized savings in
same, for any reason whatsoever.
8. Damage caused by excessive temperatures or pressures, fuel or gas
explosion, electrochemical reaction, water and air impurities,
electrical failures, use during construction, flooding or acts of God.
9. Any damage or failure resulting from the introduction of harmful
chemicals, caustic fluids, or liquids detrimental to any unit
component, including but not limited to improperly applied or
maintained heat transfer fluids or chlorinated pool or spa water
10. Any damage or failure resulting from improper unit sizing.
11. Except as set forth above related to Other Components, components
of the Heat Pump system that are part of the Heat Pump system into
which the Heat Pump is incorporated that are not BTC products are
not covered by this warranty and are limited to the warranty of the
manufacturer of such components. In order to file a claim for warranty
you should contact the respective manufacturer.
12. Expedited shipping charges, delivery expenses or administrative
fees incurred by the purchaser in repairing or replacing the Heat
Pump.
CAST ALUMNI SOLAR COLLECTORS 300,000
HEAT PUMP SYSTEM ACCESSORIES
The Heat Pump may be delivered with BTC supplied accessories and
components which have not been incorporated into the Heat Pump at the
time of shipment (“Other Components”). Unless otherwise stated, such Other
Components are warranted by BTC to be free from defects in workmanship
and material for one year from proof or certificate of occupancy date or proof
of certified startup date up to a maximum of 18 months from date of shipment,
provided they are installed and properly maintained by a qualified and trained
HVAC contractor and the other conditions of this warranty are met. If a defect
exists in the Other Components, BTC will repair or replace them if BTC
determines that a defect in workmanship or materials exists. In addition such
Other Components may be warranted by the Manufacturer. You must contact
the Manufacturer of the Other Components for matters relating to their
Warranty.
BTU or Less
CONDITIONS OF WARRANTY
The warranty herein is void under the following circumstances:
1. Failure or malfunction resulting from improper or negligent operation,
accident, abuse, freezing, electrical imbalance characteristics,
misuse, unauthorized alteration, incorrect electrical supply, electrical
surges, or improper installation, repair or maintenance. See the
8733927139 (08.2015)
2.
3.
4.
5.
6.
7.
Installation and Maintenance Manual for installation, operation and
maintenance information.
Failure or malfunction resulting from any conditions within the
structure, including mold and/or mildew and/or any chemical or toxin
secreted there from or damage resulting from mold, fungus or
bacteria.
Failure or malfunction resulting from a contaminated or corrosive air
or liquid supply, the addition of unapproved chemicals, operation at
abnormal temperatures, pressures or flow rates, opening of the
refrigerant circuit by unqualified personnel or any attachment,
accessory or component not authorized and approved by BTC. See
the Installation and Maintenance Manual for installation, operation
and maintenance information.
Failure or malfunction due to misapplication or faulty building design
or construction, including inadequate refrigerant levels, condensate
drain, duct work design or installation.
Products on which payment to BTC is or has been in default.
Work performed without prior authorization or approval and without
authorization/requisition number and without proper documentation
verifying compliance with above terms.
Complete unit replacements are not covered under the BTC limited
warranty provided the unit can be field serviced and/or repaired. BTC
will provide parts and offer technical assistance to assure proper
operation of the heat pump.
LIMITED WARRANTY
OTHER THAN THE OBLIGATIONS OF BTC EXPRESSLY SET FORTH
HEREIN, BTC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
BTC’S SOLE OBLIGATION WITH RESPECT TO THE HEAT PUMP AND
PURCHASER’S EXCLUSIVE REMEDIES ARE SET FORTH IN THE
FOREGOING LIMITED WARRANTY. BTC SHALL NOT BE LIABLE FOR
ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR SIMILAR DAMAGES INCLUDING, WITHOUT LIMITATION, INJURY OR
DAMAGE TO PERSONS OR PROPERTY OR DAMAGES FOR LOSS OF
USE, LOST PROFITS, INCONVENIENCE OR LOSS OF TIME.
NOTE THAT ANY REPAIRED OR REPLACED PRODUCT WILL BE
WARRANTED FOR ONLY THE UNEXPIRED TERM OF THE ORIGINAL
WARRANTY.
THIS WARRANTY APPLIES ONLY TO HEAT PUMPS INSTALLED IN THE
CONTINENTAL UNITED STATES AND CANADA.
Some states do not allow the exclusion of limitation of damages, or limitations
on how long an implied warranty lasts, so the above limitations and
exclusions may not apply to you.
EFFECTIVE DATE: September 1, 2015
WARRANTY CLAIMS PROCESS
If you have a warranty claim you should notify the contractor who installed
your Heat Pump and ask that the contractor notify Bosch Thermotechnology
Corp., 50 Wentworth Avenue, Londonderry, NH 03053. Phone: 954-7765471, Fax: 800-776-5529. To process your claim, you will need a copy of
your original invoice or other proof of purchase, the product serial number
and documentation showing the original installation date and location. The
alleged defective components or parts must be returned to BTC in
accordance with BTC procedure then in force for handling goods returned for
the purpose of inspection to determine cause of failure (contact BTC if you
have questions regarding the return process). If BTC determines that the
returned components and/or parts are defective and that this warranty
applies, BTC will furnish the repaired or replacement components and/or
parts to an authorized BTC distributor who, in turn, will forward the
components and/or parts to the contractor who installed your Heat Pump.
8733927139 (08.2015)