pawz away indoor pet barrier ZND-1200

Model Number
ZND-1200
pawz away
indoor pet barrier
®
operating and training guide
PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury
hazards. Obey all safety messages that follow this symbol to avoid possible injury
or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to
personal injury.
Not for use with aggressive dogs. Do not use this product if your dog is prone
to aggressive behavior. Aggressive dogs can cause severe injury or death to
their owners and others. If you are not sure that this product is right for your
dog, please talk to your veterinarian or a certified trainer.
This System is NOT a solid barrier. The system is designed to act as a
deterrent, using Static Correction to condition pets to remain outside of the
established barrier area. It is important that you reinforce training with your pet
on a regular basis. Since the tolerance level to Static Correction varies from
pet to pet, Radio Systems® Corporation CANNOT guarantee that the system
will in all cases keep a pet outside of the established barrier area. Not all pets
can be trained to avoid entering the barrier area. Therefore, if you have reason
to believe that your pet may harm himself or pose a danger to others if he is
not kept from entering the barrier area, you should NOT rely solely upon this
system to restrict your pet. Radio Systems® Corporation shall NOT be liable
for any personal injuries, property damage, injury to or death of your pet,
economic loss or any consequential damages sustained as a result of any
animal entering the barrier area.
2
Customer Care Center 1-800-732-2677
Proper fit of the collar is important. A collar worn for too long or made too
tight on the pet’s neck may cause skin damage. Ranging from redness to
pressure ulcers; this condition is commonly known as bed sores.
- Avoid leaving the collar on the dog for more than
12 hours per day.
- When possible reposition the collar on the pet’s neck every
1 to 2 hours.
- Check the fit to prevent excessive pressure; follow the instructions
in this manual.
- Never connect a lead to the electronic collar; it will cause
excessive pressure on the contacts.
- When using a separate collar for a lead, don’t put pressure on
the electronic collar.
- Wash the dog’s neck area and the contacts of the collar weekly
with a damp cloth.
- Examine the contact area daily for signs of a rash or a sore.
- If a rash or sore is found, discontinue use of the collar until the
skin has healed.
- If the condition persists beyond 48 hours, see your veterinarian.
- For additional information on bed sores and pressure necrosis,
please visit our website.
These steps will help keep your pet secure and comfortable. Millions
of pets are comfortable while they wear stainless steel contacts. Some
pets are sensitive to contact pressure. You may find after some time that
your pet is very tolerant of the collar. If so, you may relax some of these
precautions. It is important to continue daily checks of the contact area. If
redness or sores are found, discontinue use until the skin has fully healed.
You may need to trim the hair in the area of the Contact Points. Never
shave the dog’s neck; this may lead to a rash or infection.
• To prevent an unintended correction, do not perform set up procedures while
the Receiver Collar is on your pet.
• If you are using a collar and leash for training, be sure the extra collar does
not put pressure on the Contact Points of the Receiver Collar.
To avoid damage to the transmitter do not use on wet surfaces, in damp or
wet locations or around swimming pools. This product is designed for indoor
use only. Do not expose to rain or snow.
www.petsafe.net3
Thank you for choosing PetSafe® brand. You and your pet deserve a
companionship that includes memorable moments and a shared understanding
together. Our products provide you with the tools and technologies to successfully
train your pet. If you have any questions about our products or training your pet,
please visit our website at www.petsafe.net or contact our Customer Care Center
at 1-800-732-2677.
To get the most protection out of your warranty, please register your product
within 30 days at www.petsafe.net. By registering and keeping your receipt,
you will enjoy the product’s full warranty and should you ever need to call the
Customer Care Center, we will be able to help you faster. Most importantly, we
will never give or sell your valuable information to anyone. Complete warranty
information is available online at www.petsafe.net.
Table of Contents
Components...................................................................................................................................5
Other Items You May Need...........................................................................................................5
How the System Works..................................................................................................................6
Key Definitions...............................................................................................................................6
Operating Guide..........................................................................................................................7
Install the Barrier Transmitter.....................................................................................................7
Set Up the Barrier Transmitter...................................................................................................7
Test the Barrier Area..................................................................................................................8
Fit the Receiver Collar on Your Pet............................................................................................9
To Re-Thread the Collar...........................................................................................................10
Receiver Collar Batteries..........................................................................................................11
Additional Features..................................................................................................................11
Time Out Feature.....................................................................................................................11
Mode A, B, and AB Feature.....................................................................................................11
Programming the Mode Settings............................................................................................13
Training Guide...........................................................................................................................14
Begin Your Pet’s First Session..................................................................................................14
Further Training........................................................................................................................14
Additional Information.................................................................................................................14
Accessories...................................................................................................................................15
Troubleshooting........................................................................................................................15
Terms of Use and Limitation of Liability.......................................................................................16
Compliance..................................................................................................................................17
Customer Care International........................................................................................................18
Perchlorate Battery......................................................................................................................18
Warranty.......................................................................................................................................18
4
Customer Care Center 1-800-732-2677
Components
Other Items You May Need
•
•
•
•
Drill and mounting hardware
Non-metallic collar and leash
Scissors
Lighter
www.petsafe.net5
How the System Works
The PetSafe® Pawz Away® Indoor Pet Barrier keeps your pet away from a certain room, away
from trash, off of furniture, etc. Just place the Barrier Transmitter near the area your pet should
avoid. The Barrier Transmitter sends a spherical radio signal, reaching up to 12 feet in diameter
or a 6 foot radius. Your pet wears a Receiver Collar with Contact Points that touch his neck.
When your pet enters the Barrier Area, he’ll hear a series of audible tones from the Receiver
Collar and he will feel a safe Progressive Static Correction, delivered through the Contact
Points on his neck. The Progressive Static Correction will get his attention, but will not cause
harm. The correction continues until your pet leaves the Barrier Area. If your pet doesn’t leave,
the collar will continue to correct at the maximum level from 3 seconds until the 15 second
time-out. The PetSafe® Pawz Away® Indoor Pet Barrier has been proven safe, comfortable,
and effective for pets at least 6 months old and 5 pounds or more.
Key Definitions
Barrier Transmitter: Transmits the wireless radio signal.
Barrier Area: Area that you want to prevent your pet from gaining access to.
Receiver Collar: Receives the radio signal from the Barrier Transmitter.
Contact Points: Deliver the safe Progressive Static Correction when your pet enters
the Barrier Area.
Progressive Static Correction: Static correction begins at the lowest level and automatically
increases to maximum within 3 seconds of first detection in the Barrier Area. From 3 seconds
until the 15 second time-out, the collar will continue to correct at the maximum level until your
pet leaves the Barrier Area.
6
Customer Care Center 1-800-732-2677
Operating Guide
Step
1
Install the Barrier Transmitter
The Barrier Transmitter emits a radio signal from all sides in a spherical pattern. The
signal may transmit through a wall or the ceiling/floor. The Barrier Transmitter can be
placed laying flat on a surface or hung on a wall. If you choose to hang the Barrier
Transmitter, note that the signal becomes very directional—the signal will be strongest
directly in front of and behind the unit. The signal is weakest to the side of the unit.
Do not:
• Hang unit on a metal wall
• Place Barrier Transmitter on metal surfaces
• Place Barrier Transmitter near large metal objects such as refrigerators, washers, etc.
• Place Barrier Transmitter near audio speakers
To keep the Barrier Transmitter in place on smooth surfaces, place the four grip pads to
the bottom of the unit.
To avoid damage to the transmitter do not use on wet surfaces, in damp or
wet locations or around swimming pools. This product is designed for indoor use only.
Do not expose to rain or snow.
Step
2
Set Up the Barrier Transmitter
To prevent an unintended correction, never perform set-up procedures while
your pet is wearing the Receiver Collar.
1. Turn over the Barrier Transmitter and slide open the
battery door. Install three AA alkaline batteries and
replace the battery door.
2. Turn the Barrier Transmitter right side up and press
the UP (+) arrow button once to turn ON the Barrier
Transmitter. A black bar in the upper right hand
corner of the LCD display window indicates that the
Barrier Transmitter is set to mode A* (2A). A second
black bar in the bottom of the LCD display indicates
the range is set to one segment.
3. Each segment represents approximately two feet of
diameter. You can create a Barrier Area of 2 feet in
diameter up to 12 feet in diameter. Using the UP (+)
and DOWN (-) arrow buttons, adjust the range to fit
the desired pet Barrier Area.
2A
*All Indoor Barriers and Receiver Collars are preset to mode A. The A and B mode
feature is designed to be used in multiple pet households where you may want one
pet to be able to access an area while preventing access by another pet. For single
pet households, you will not need to operate the Barrier Transmitter in any mode
other than A. Please see the Additional Features section of this operating and training
guide (beginning on page 11) for instructions on how to utilize mode A and B.
www.petsafe.net7
Step
3
Test the Barrier Area
3A
1. Keeping your hands away from the Contact Points,
use the edge of the Test Light Tool to turn the receiver
battery door to the ON position.
2. Hold the Receiver Collar with the Contact Points facing
up. Place the Test Light Tool on the Contact Points so
that the wire in the Test Light Tool touches the Contact
Points (3A). The PetSafe® logo on the Receiver Collar
should face the Transmitter.
3. Hold the Receiver Collar at the approximate height
of your dog’s neck (3B). Start outside of the range
and walk slowly toward the Barrier Transmitter. As
you reach the Barrier Area, the Receiver Collar emits
a series of high-pitched tones. For each tone you
3B
hear, you should notice the Test Light flashing which
indicates that a Progressive Static Correction is being
delivered. The Receiver Collar’s tone is easily heard by
dogs but may be at a volume level difficult for some
humans to hear.
4. Check the range of the Barrier Area from multiple
angles to ensure you are getting the desired coverage.
Note: Should you find that you are not getting the desired
range at the maximum setting, move the Barrier Transmitter
a few feet, or change from its standing-on-end position to
laying flat. Metal objects can alter the magnetic field and
change the transmitting signal range. The effect on the
range depends on the size and shape of the objects. Signal
range can be reduced if the Barrier Transmitter is placed on
a concrete floor, due to steel reinforcement in the
concrete. For best range results, place the Barrier Transmitter on a nonconductive surface,
i.e., wood floor or table. Placing the Barrier Transmitter beneath sofas and beds can reduce
the range due to the metal springs altering the magnetic field.
8
Customer Care Center 1-800-732-2677
Step
4
Fit the Receiver Collar on Your Pet
Important: Proper fit and placement of your Receiver Collar is necessary for
effective operation. The Contact Points must have direct contact with your pet’s
skin on the underside of his neck.
Proper fit of the collar is important. A collar worn for too long or made too tight
on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this
condition is commonly known as bed sores.
•
•
•
•
•
•
•
•
•
•
Avoid leaving the collar on the dog for more than 12 hours per day.
When possible reposition the collar on the pet’s neck every 1 to 2 hours.
Check the fit to prevent excessive pressure; follow the instructions in this manual.
Never connect a lead to the electronic collar; it will cause excessive
pressure on the contacts.
When using a separate collar for a lead, don’t put pressure on the electronic collar.
Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
Examine the contact area daily for signs of a rash or a sore.
If a rash or sore is found, discontinue use of the collar until the skin has healed.
If the condition persists beyond 48 hours, see your veterinarian.
For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet secure and comfortable. Millions of pets are
comfortable while they wear stainless steel contacts. Some pets are sensitive to contact
pressure. You may find after some time that your pet is very tolerant of the collar. If so,
you may relax some of these precautions. It is important to continue daily checks of the
contact area. If redness or sores are found, discontinue use until the skin has fully healed.
You may need to trim the hair in the area of the Contact Points. Never shave the dog’s
neck; this may lead to a rash or infection.
4A
To assure a proper fit, please follow these steps:
1. Using the edge of the Test Light Tool, turn the battery door to the
OFF position.
2. Start with your pet standing comfortably (4A).
3. Place the Receiver collar on your pet so that the PetSafe® logo
is facing your pet’s chin. Center the Contact Points underneath
your pet’s neck, touching the skin. If your pet has a long or thick
coat then it may be necessary to trim the hair around the Contact
Points to make sure that contact is consistent.
Note: The Receiver Collar comes with Short Contact Points. Long Contact Points are
available and can be purchased through the Customer Care Center. Please see the
Accessories section of this Operating and Training Guide for more information.
www.petsafe.net9
4. Adjust the tightness of the Receiver Collar
4B
to fit your pet’s neck. Check the tightness of
the Receiver Collar by inserting one finger
between the end of a Contact Point and your
pet’s neck. The fit should be snug but not
constricting (4B).
5. Allow your pet to wear the Receiver Collar
for several minutes then recheck the fit.
Check the fit again as your pet becomes
more comfortable with the Receiver Collar.
4C
6. Once you are satisfied with the fit of the
Receiver Collar then you may trim any excess
collar strap as follows (4C):
a.Mark the desired length of the Receiver
Collar with a pen. Allow for growth if your
pet is young or grows a thick winter coat.
b.Remove the Receiver Collar from your pet
and cut off the excess.
c.Before placing the Receiver Collar back onto
your pet, seal the edge of the cut collar by
applying a flame along the frayed edge.
To Re-Thread the Collar
The slide buckle prevents the collar from
becoming loose around your pet’s neck.
The ridges must be facing up; the collar will slip if
it is not properly threaded.
10
Customer Care Center 1-800-732-2677
Receiver Collar Batteries
The PetSafe® Pawz Away® Receiver Collar uses two 3-volt
Lithium coin cell batteries, size CR2032. Replacement batteries
can be found at many retailers or through the Customer Care
Center. Contact the Customer Care Center at 1-800-732-2677
or visit our website at www.petsafe.net to locate a retailer
near you.
To replace the batteries:
1. Using the edge of the Test Light Tool, turn the battery door
to the OPEN position.
2. Lift the battery door out and turn the door over. The two
3-volt Lithium coin cell batteries are stored inside the door.
3. Remove the old batteries and insert new batteries with the
positive (+) side facing the battery door lid.
4. Insert battery door back into the Receiver Collar and turn to
either the OFF or ON position to lock the door in place.
Battery life will vary depending on how often your pet tests the
system and receives a Static Correction. Check the Receiver
Collar and Barrier Transmitter every month to ensure the system
is working properly. To prolong battery life, it is recommended
that you turn the Receiver Collar and Barrier Transmitter OFF
when not in use.
Additional Features
Time Out Feature
For your pet’s safety, the Receiver Collar has a built in Time Out feature. If your pet stays in the
Barrier Area for longer than 15 seconds the Receiver Collar will stop delivering the Progressive
Static Correction. The Receiver Collar will then administer a random single Static Correction
every 5 to 10 seconds at the maximum level until the pet leaves the Barrier Area. Once your
pet leaves the Barrier Area, the Receiver Collar resets itself and will deliver a Progressive Static
Correction the next time your pet enters the Barrier Area.
Mode A, B, and AB Feature
For multiple pet households, additional PetSafe® Pawz Away® Receiver Collars can be
purchased to work with one or more PetSafe® Pawz Away® Indoor Barrier Transmitters.
You can set up an unlimited number of Barrier Transmitters in your home and an unlimited
number of Receiver Collars can be used with one or more Barrier Transmitters. If you have
multiple pets, you may want to allow one pet access to an area while denying access to
another pet. With the purchase of additional Receiver Collars and Barrier Transmitters,
you can accomplish this by using the Mode A and Mode B functions.
All PetSafe® Pawz Away® Indoor Barrier Transmitters and Receiver Collars come preset to
mode A. Each Receiver Collar can operate in one of two different modes—A or B. Each Barrier
Transmitter may be set to either A, B or AB mode to allow for multiple configurations.
www.petsafe.net11
When the Barrier Transmitter and Receiver Collar are
set to mode A, the Barrier Transmitter denies access to
pets wearing a Receiver Collar programmed to mode
A. Receiver Collars set to mode B will not pick up the
signal from a Barrier Transmitter set to mode A.
When the Barrier Transmitter and Receiver Collar are
set to mode B, the Barrier Transmitter denies access to
pets wearing a Receiver Collar programmed to mode
B. Receiver Collars set to mode A will not pick up the
signal from a Barrier Transmitter set to mode B.
When the Barrier Transmitter is set to mode AB, the
Barrier Transmitter denies access to all pets wearing
the Receiver Collar, no matter which mode the receiver
is programmed to.
12
Customer Care Center 1-800-732-2677
Programming the Mode Settings
All programming is done through the Barrier Transmitter and the programming is
synchronized with the Receiver Collar. The Receiver Collar cannot be programmed separately
from the Barrier Transmitter.
You may synchronize multiple Receiver Collars to a single Barrier Transmitter at one time.
However, make sure any Receiver Collar you do not wish to synchronize is turned OFF during
the programming procedure. Any collar that is within 5 feet of the Barrier Transmitter and
turned ON may be reprogrammed. Familiarize yourself with the steps outlined below before
attempting to program the Barrier Transmitter and Receiver Collar.
To prevent an unintended correction, do not perform set up procedures while the
Receiver Collar is on your pet.
1. Gather the Receiver Collar(s) you wish to synchronize with the Barrier Transmitter. Turn the
Receiver Collar(s) ON and place less than one foot from the Barrier Transmitter.
2. Turn the Barrier Transmitter OFF by pressing the DOWN (-) arrow button until there are no
bars displayed in the LCD window. Remove the battery door.
3. The mode switch is located inside the
5A
transmitter and is preset to mode A. Move
the switch to the center position for mode
B or to the right position for mode AB
(5A). Once you have selected the desired
mode, replace the battery door.
Note: If you have selected mode AB
you do not need to proceed with
programming the receiver in the next
steps. Receiver Collars set to mode
A or mode B will each receive the radio
signal from a Barrier Transmitter set to
mode AB.
4. To program the Receiver Collar to either mode A or mode B, press and hold the DOWN
(-) arrow button and then press the UP (+) arrow button for approximately 5 seconds.
Programming is complete when you hear a series of three beeps from the Receiver Collar.
5. Once the Receiver Collar has been programmed, press the UP (+) arrow button to turn the
Barrier Transmitter ON. Check to make sure the black bar(s) appear on the LCD screen indicating the mode you have selected (5B) and reset the Barrier Transmitter to the desired range.
5B
www.petsafe.net13
Training Guide
The PetSafe® Pawz Away® Indoor Pet Barrier operates on the principle of positive and negative
reinforcement. Your pet will learn to avoid the Barrier Areas you have set after receiving a
Progressive Static Correction (negative reinforcement) and your pet will learn that he is more
comfortable when he avoids the Barrier Areas (positive reinforcement).
In some cases, it may not be necessary to train your pet. You can let your pet wander freely
to determine the new boundaries. Monitor your pet during his first session. Pets learn at
different rates and it may take several times for your pet to successfully understand and honor
the Barrier Areas.
Begin Your Pet’s First Session
1. Move your pet away from the Barrier Area.
2. Activate the Receiver Collar by turning the battery door to the ON position. Place the
Receiver Collar around your pet’s neck. Be sure that the Receiver is directly under
your pet’s neck.
3. Allow your pet to wander freely to learn the new boundaries.
Further Training
If your pet is confused or unsure how to avoid the Barrier Areas then you may need to teach
your pet how to do so by following these easy training steps:
1. Place a second non metallic collar on your pet ABOVE the Receiver Collar and attach a
long leash.
Be sure the extra collar does not put pressure on the Contact Points of the
Receiver Collar.
2. Walk your pet toward the Barrier Area. As soon as you hear the tone or you see that your
pet is receiving a Static Correction, gently pull him away from the Barrier Area and back
into the safe zone.
3. Reward your pet with praise each time he leaves the Barrier Area.
4. Practice this technique a few times until you feel that your pet is mastering avoidance
of the Barrier Areas.
Be sure to never force or entice your pet to enter the Barrier Areas.
Additional Information
• The system should only be used with healthy pets. Contact your veterinarian if you have
concerns about the medical condition of your pet (medication, pregnant, heart conditions, etc).
• This system is not for vicious or aggressive pets. If your pet may pose a threat to others,
DO NOT USE THIS SYSTEM. If you are unsure if your dog is aggressive, please consult your
veterinarian or a certified trainer.
14
Customer Care Center 1-800-732-2677
Accessories
To purchase additional accessories for your PetSafe® Pawz Away® Indoor Pet Barrier, contact
the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate
a retailer near you.
Component
Battery – 3 Volt Lithium (two pack - size CR2032)
Replacement Strap
Extra Receiver Collar
Extra Barrier Transmitter
Replacement Short and Long Contact Points
Receiver Collar Battery Door
Part Number
RFA-35-11
RFA-308
PWF00-13664
ZND-1000
RK-17
RFA-394
Troubleshooting
Barrier Transmitter does not
appear to work.
Barrier Area range is too low.
Barrier Area range is too high.
Pet seems to receive
no stimulation.
Unable to hear
Receiver Collar tone.
No segments on
Barrier Transmitter.
•Check segment indicator on Barrier Transmitter.
•Check/replace batteries in Barrier Transmitter.
•Increase the Barrier Area range on the
Barrier Transmitter.
•Check that the Barrier Transmitter setting corresponds
to the Receiver Collar setting. (i.e. Barrier Transmitter
is set to mode A and Receiver Collar is synchronized
to pick up mode A)—refer to Additional Features
section beginning on page 11 for instructions.
•Check/replace batteries in Receiver Collar.
•Adjust Barrier Transmitter range to increase
Barrier Area size.
•Adjust Barrier Transmitter range to decrease
Barrier Area size.
•Check/replace batteries in Receiver Collar.
•Use Test Light Tool to check for static correction.
•Check Receiver Collar fit to ensure Contact Points
have direct skin contact.
•Check the setting on the Barrier Transmitter.
•Check/Replace batteries in Receiver Collar.
•Pets easily hear tone but it may be a volume level that
is difficult for you to hear.
•Use the Test Light Tool to check Receiver Collar for
static correction.
•Press the UP (+) arrow button.
•Check/replace batteries in Barrier Transmitter.
www.petsafe.net15
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without
modification of the terms, conditions and notices contained herein. Usage of this
Product implies acceptance of all such terms, conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The specific
temperament of your pet may not work with this Product. We recommend that you
not use this Product if your pet is less than 5 pounds or if your pet is aggressive.
If you are unsure whether this is appropriate for your pet, please consult your
veterinarian or certified trainer.
Proper use includes reviewing the entire Guide provided with your Product and any
specific Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not
intended to harm, injure or provoke. Using this Product in a way that is not intended
could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation® be liable for any direct, indirect,
punitive, incidental, special or consequential damages, or any damages whatsoever
arising out of or connected with the use or misuse of this Product. Buyer assumes
all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems Corporation® reserves the right to change the terms, conditions and
notices under which this Product is offered.
16
Customer Care Center 1-800-732-2677
Compliance
FCC/Canada
This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a residential environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction guide, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a practical installation. If this equipment causes
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to which the
receiver is connected.
• Contact the Customer Care Center at 1-800-732-2677.
This device complies with Industry Canada Rules. This device complies with part 15 of the
FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Unauthorized changes or modifications to the equipment, not approved by Radio Systems®
Corporation, could result in not meeting compliance with FCC regulations and could void the
user’s authority to operate the equipment.
Australia
This device complies with the applicable EMC requirements specified by the ACMA (Australian
Communications and Media Authority).
www.petsafe.net17
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 7:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty
applicable to this product and its terms can be found at www.petsafe.net and/or are available
by sending a stamped addressed envelope to PetSafe® Ltd. Redthorn House, Unit 9, Chorley
West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL, United Kingdom.
Perchlorate Battery
Perchlorate Material – special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its
Product, when subject to normal and proper residential use, will be free from defects in material
or workmanship for a period of one (1) year from the purchase date. An “original retail consumer
purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a new
Product that is unopened and in its original packaging. When serviced by Radio Systems Customer
Service, Radio Systems covers labor and parts for the first year of ownership; after the first year, a
service or upgrade charge will apply relative to replacement of the Product with new or refurbished
items at Radio System’s sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio
Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews;
lightning damage; or neglect, alteration, and misuse. Consumers who purchase Products outside
of Australia, New Zealand, or from an unauthorized dealer will need to return the Product to
the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change
of mind, or for any other reason outside of these Warranty terms.
18
Customer Care Center 1-800-732-2677
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd
Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems
will not repair or replace faulty components. Radio Systems requests the Consumer to contact the
Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the
Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems
will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag
will be included with the replacement Product for the return of the faulty Product. The Product
must be returned within 7 days of receiving the replacement. If the Product is deemed to be
faulty after 30 days from the date of original purchase, the consumer will be required to return
the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace
the faulty unit or its components and return to the consumer free of charge, provided the Product
is within its said warranty period. This warranty is in addition to other rights and remedies available
to you under the law. Radio Systems goods come with guarantees that cannot be excluded under
the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer
Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
www.petsafe.net19
Radio Systems® Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
Protected by US Patents 7,046,152; 7,068,174;
7,117,822; 7,204,204; 7,278,376; 7,495,570; 8,342,135.
J400-1425/1
©2014 Radio Systems Corporation