Resume Workshop Packet

RESUME
WORKSHOPS
& REVIEW
To complete a resume, please follow these steps:

Attend a one-hour seminar or view the Online Resume Workshop offered by Career
Studies & Services. Online workshop and schedule are posted on website:
http://www.miracosta.edu/careerworkshops and Bldg. 3700. (Call or stop by to
schedule)

After attending the workshop, you may use the computers in the resource lab or at home
to create your resume. Please include ALL required information. To do this, you will
have to do some research. Be sure all of your information is spelled correctly, and that
information is current and dates are correct.

Type all information using one of our recommended templates. Templates are located
on all Career Center lab computers or on our website
http://www.miracosta.edu/careerworkshops. The Combination Template is strongly
recommended for most students.

Use the Resume Rubric on pages 9 and 10 of this packet. The rubric will ensure that
you have completed each section based on industry standards.

If you are interested in having your resume reviewed, come by Thursdays from 12:151:15 at the fountain plaza during college hour. If this time is not convenient, please call
to schedule a resume review appointment.
Career Studies & Services
Bldg. 3700 Oceanside Campus
760-795-6772
http://www.miracosta.edu/careers
(Available most Wednesdays from 9 – noon at San Elijo Campus Admin Bldg. – call to confirm)
1
Your Name
Address (optional) ▪ City, State Zip ▪ Phone ▪ Email
Objective: Type over this language and insert the job title you are applying for and the company
name, for example: Graphic Design Internship with XYZ Company.
Summary of Qualifications
Type over this language and insert at least 5 qualities or attributes that make you a good candidate for the
specific job or internship you are applying for. Job descriptions usually list duties and desired qualifications.
Review the competencies in our online resume packet for examples. Be prepared to back up all
qualifications with skill statements in your work experience section and in your interview.
For Example:
Experienced in customer relations and troubleshooting customer concerns
Effective time manager and multi-tasker
Bilingual in English and Japanese, fluent in written and oral communication
Education
MiraCosta College, Oceanside CA
Type over this language with your major or certificate/degree and the date you plan to complete it.
For example: Associate of Art Degree, Business Administration, Degree Expected May, 2012
Include educational achievements, such as a GPA of 3.5 or higher, Medal of Honor, President’s List,
etc., in bullet format
Type in a previously attended college or high school, Type in the certificate, degree or diploma you
earned and the date. Include any achievements, high GPA, athletics, etc.
If you attended high school more than 5 years ago, omit this info
Relevant Coursework
Decide if there are 1 or 2 classes that are relevant to the job you are applying for; if so, include them.
List Class Name: Describe what you learned as a result of taking this class. Keep it very brief. (MiraCosta
College catalog has good descriptions of all classes, but keep your description to only one line).
List Class Name: Repeat above.
Leadership/Accomplishments
Include Associations and Club Memberships, Student Government, Community Service, etc.
Technology
List technology, software and office equipment that is applicable to the position.
Example: Proficient in Microsoft Office, Internet research. Include specific programs used in the
field, such as QuickBooks, CAD, Pro-Tools.
Experience
Job, Internship, or Volunteer Title
Company Name
Dates Employed
• Begin each bulleted line with an action word; try to describe 5 responsibilities of the job.
• Example: Supervised ten team members including scheduling, training and evaluations.
• Refer to the action words list in the online resume packet.
References: Available upon request (optional statement). Actual references should be on a
separate page with your resume header, and include the name, title, email and phone of
professional references (supervisors, instructors, counselors).
2
Your Name
Address (optional) ▪ City, State Zip ▪ Phone ▪ Email
Page 2
If you use a 2nd page, always include your header. Half a page is better than a full page, unless you
have extensive education or experience in the field.
If you can’t fill at least half the page on a two page resume, cut your material to one page.
Work history or experience may be included here when you cannot fit everything on one page.
A few final tips.
Check your social media sites, make your settings private, and remove inappropriate content.
Resume font should be 11 or 12 font, no fancy fonts. Times New Roman, Arial or Calibri.
Headers can be 14 font, all caps or underlined.
Incorporate bullets but don’t over use them.
Be consistent in punctuation and tenses.
Be sure you can back up all statements and give concrete examples during the interview.
Check your resume against our online resume rubric.
3
ACTION WORDS FOR RESUMES


Manual Skills
Assembled
Bent
Bound
Controlled
Cut
Operated
Tended
Ground
Set-up
Fed
Moved
Lifted
Pulled
Shipped
Handled
Drilled
Financial Skills
Calculated
Computed
Planned
Managed
Budgeted
Audited
Appraise
Researched
Analyzed
Dept Records
Detailed
Allocated
Administered
Developed
Solved
Helping Skills
Related
Guided
Led
Adjusted
Serviced
Attended
The word list is categorized into various skill areas
Action verbs give your resume power and direction
Represent clear/concise message about your skills to the employer
Teaching Skills
Influenced
Persuaded
Briefed
Informed
Encouraged
Communicated
Advised
Guided
Coached
Instructed
Explained
Enlightened
Stimulated
Invented
Adapted Adopted
Facilitated
Coordinated
Developed
Enabled
Clarified
Evaluated
Decided
Initiated
Communication
Influenced
Persuaded
Helped
Directed
Lead
Reasoned
Sold
Developed
Recruited
Created
Negotiated
Arranged
Mediated
Reconciled
Obtained
Wrote
Interpreted
Enlisted
Motivated
Read
Spoke
Research Skills
Clarified
Surveyed
Interviewed
Investigated
Inspected
Gathered
Examined
Diagnosed
Reviewed
Organized
Evaluated
Critiqued
Collected
Interpreted
Decided
Wrote
Extracted
Extrapolated
Synthesized
Creative Skills
Innovated
Developed
Created
Imagined
Designed
Planned
Integrated
Generated
Perceived
Visualized
Fashioned
Shaped
Wrote
Performed
Acted
Played
4
Management
Developed
Planned
Organized
Executed
Supervised
Scheduled
Assigned
Directed
Coordinated
Analyzed
Delegated
Hired
Recommended
Evaluated
Administered
Produced
Controlled
Detailed Skills
Approved
Validated
Retained
Executed
Dispatched
Responded
Implemented
Enforced
Met deadlines
Arranged
Judged
Collected
Compiled
Purchased
Compared
Inspected
Organized
Classified
Operated
Copied
Retrieved
Recorded
Processed
The underlined words are especially good for pointing out accomplishments.
Management Skills
Administered
Analyzed
Assigned
Attained
Chaired
Consolidated
Contracted
Coordinated
Delegated
Developed
Directed
Evaluated
Executed
Improved
Increased
Organized
Oversaw
Planned
Prioritized
Produced
Recommended
Reviewed
Scheduled
Strengthened
Supervised
Communication
Skills
Addressed
Arbitrated
Arranged
Authored
Collaborated
Convinced
Corresponded
Developed
Directed
Drafted
Edited
Enlisted
Formulated
Influenced
Interpreted
Lectured
Mediated
Moderated
Negotiated
Persuaded
Promoted
Publicized
Research Skills
Clarified
Collected
Critiqued
Diagnosed
Evaluated
Examined
Extracted
Identified
Inspected
Interpreted
Interviewed
Investigated
Organized
Reviewed
Summarized
Surveyed
Systematized
Financial Skills
Administered
Allocated
Analyzed
Appraised
Audited
Balanced
Budgeted
Calculated
Computed
Forecasted
Managed
Marketed
Projected
Researched
Creative Skills
Conceptualized
Created
Customized
Designed
Directed
Established
Fashioned
Founded
Illustrated
Initiated
Instituted
Integrated
Introduced
Invented
Originated
Performed
Revitalized
Shaped
Technical Skills
Assembled
Built
Calculated
Computed
Designed
Engineered
Fabricated
Maintained
Operated
Overhauled
Programmed
Remodeled
Repaired
Solved
Upgraded
Helping Skills
Assessed
Assisted
Clarified
Coached
Counseled
Demonstrated
Diagnosed
Expedited
Facilitated
Familiarized
Guided
Motivated
Referred
Represented
Teaching Skills
Adapted
Advised
Clarified
Coached
Communicated
Coordinated
Developed
Enabled
Encouraged
Evaluated
Explained
Facilitated
Guided
Informed
5
Clerical/Detail Skills
Approved
Arranged
Catalogued
Classified
Collected
Compiled
Dispatched
Executed
Generated
Implemented
Inspected
Monitored
Operated
Organized
Prepared
Processed
Purchased
Recorded
Retrieved
Screened
Specified
Systematized
Tabulated
Validated
More Verbs for
Accomplishments
Achieved
Expanded
Improved
Pioneered
Reduced (losses)
Resolved (problems)
Restored
Spearheaded
Transformed
WORKPLACE COMPETENCIES
In the spring of 2006, four national organizations: The Conference Board, Corporate
Voices for Working Families, Partnership for 21st Century Skills, and the Society for
Human Resource Management jointly surveyed over 400 US employers. A key finding of
their report, “Are They Really Ready to Work?,” was the employers’ listing the most
important skills recently hired college graduates need to succeed in the American
workplace.
Identify your competencies and include them in your resume. These are good competencies
to include in your Summary of Qualifications and in your skill statements in work history.
Professionalism/Work Ethic:
Demonstrates personal accountability, effective work habits, e.g.,
punctuality, working productively with others, and time and workload management.
Teamwork/Collaboration:
Builds collaborative relationships with colleagues and customers; is able to work
with diverse teams, negotiate and manage conflicts.
Oral/Written Communication:
Articulates thoughts, ideas clearly and effectively; has public speaking skills. Writes
clearly and effectively.
Critical Thinking/Problem Solving:
Exercises sound reasoning and analytical thinking; uses knowledge, facts, and data to
solve workplace problems; applies math and science concepts to problem solving.
Leadership:
Leverages the strengths of others to achieve common goals; uses interpersonal skills
to coach and develop others.
Information Technology Application:
Selects and uses appropriate technology to accomplish a given task, applies
computing skills to problem-solving.
Diversity:
Learns from and works collaboratively with individuals representing
diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints.
Self-Direction/Lifelong Learning:
Is able to continuously acquire new knowledge and skills; monitors own learning
needs; is able to learn from mistakes.
Creativity/Innovation:
Demonstrates originality and inventiveness in work; communicates new ideas to
others; integrates knowledge across different disciplines.
Ethics/Social Responsibility:
Demonstrates integrity and ethical behavior; acts responsibly with the interests of the
larger community in mind.
6
COVER LETTER TEMPLATE
Your Name
Address (optional) ▪ City, State Zip ▪ Phone ▪ Email
Use these templates as a guide to writing your cover and thank you letters. The cover letter
shows employers that you are able to write a comprehensive letter and have written
communication skills. It also should enhance your resume, emphasizing your specific skills
and how they will make you the most qualified candidate for the job.
Date
Contact Person's Name
Contact Person's Position or Title
Company's Name
Company's Street Address
Company's City, State, and ZIP Code
Dear Mr./Ms. Contact Person's Last Name:
First paragraph: How you heard about the job, what position you are applying for…i.e.,
In response to your ad on the name of the website, I would like to apply for the title of job
position. The qualities you need are a close match for the ones that I have developed in my
education and career.
The 2nd paragraph should address why you are a good candidate and why you want the job:
i.e.,
I am currently attending MiraCosta College and plan to get my Associate degree in
Business spring, 20__. I am proficient in Microsoft Word, Excel and am familiar with
Quickbooks. My restaurant experience has given me great customer service skills and I
always deal with the public in a professional manner. This position offers flexible hours so
that I can continue my education. It also would allow me to gain practical experience in my
career field.
3rd paragraph should close with a statement about interviewing…i.e.
I am confident that my knowledge and abilities would be of value to your company. I
would like to request a few minutes of your time to discuss my qualifications. I will contact
you on date or next week to arrange a meeting. If you have any questions in the meantime,
please do not hesitate to call.
Sincerely,
Your Name
7
THANK YOU LETTER TEMPLATE
Your Name
Address (optional) ▪ City, State Zip ▪ Phone ▪ Email
Date
Contact Person's Name
Contact Person's Position or Title
Company's Name
Company's Street Address
Company's City, State, and ZIP Code
Dear Mr./Ms. Contact Person's Last Name:
Thank you very much for taking time out of your busy day to talk with me about the [job
title] position. I enjoyed meeting you and the members of your department, and I am
excited about the chance to work with such a great team.
Add a statement about the interview. Something that impressed you or that you wish to
clarify.
A sample paragraph might include: Judging by our discussion earlier today, I believe that
my qualifications are an excellent fit, particularly my describe your particular skills and
abilities or educational program here. The position is exactly what I'm looking for, and I'm
confident that I can be a significant contributor to the success of [company or department
name]. I sincerely hope you agree.
Thanks again for interviewing me. If you have questions or concerns, please feel free to
contact me. I look forward to hearing from you again.
Sincerely,
Your Name
8
Resume Development Rubric
4
3
2
1
Resume is likely to get you
the interview.
Resume is average and
might get you the
interview.
Resume is below average
and needs improvement.
Resume needs significant
improvement & likely will
not make it through
screening.
Consistent format.
Appropriate font and easy
to read or scan.*
Appropriate length. No
spelling or grammar errors.
Inconsistent format. Inappropriate font, uneven
spacing. Too long or too
short. A few spelling or
grammar errors.
Format, font and spacing
are not appealing and not
easily scanned. Many
spelling or grammar errors.
Inappropriate length, font
and spacing. Difficult to
read. Multiple spelling and
grammar errors.
Format
(* If scanning, format is appropriate)
Objective
Statement is clear and
concise.
Statement is somewhat clear
but could be improved.
Statement is inappropriate,
contains spelling or
grammar errors.
No objective statement is
included.
Qualifications
Qualification statements are
included and are appropriate
to the job/industry standard.
Some qualification
statements are included but
are not complete or need
improvement to be
appropriate to the
job/industry standard.
Qualification statements are
not clear and contain
spelling or grammar errors.
Inappropriate to the
job/industry standards.
No qualification statements
are included.
Education &
Coursework
Section is organized, clear
and defined. Includes all
relevant information:
institutions,
degree/certificate, and date.
Includes GPA (if >3.0),
activities, and relevant
coursework.
Organized and clear but
some information is
missing. Did not include all
relevant institutions,
degree/certificate, or date.
Did not include GPA,
activities, or relevant
coursework.
Information is not
organized and clear. Most
information is missing; Did
not include all relevant
institutions,
degree/certificate, and date.
Did not include GPA,
activities, and relevant
coursework.
No Education or
Coursework section is
included.
Technology *
Organized with complete
list of software/equipment
appropriate to the job/
industry standards.
Organized but list is
incomplete of
software/equipment
appropriate to the
job/industry standards.
Information is not
organized and is
incomplete. Software
programs are spelled
incorrectly.
No technology/equipment is
included.
(Separate section
optional. May be
included in
qualifications or
experience)
9
Rating
Resume Rubric
Work History/
Experience
Leadership/ *
Accomplishments
(Separate section
optional. May be
included in
qualifications or
experience)
References
Cover Letter
Industry
Research
4
3
2
1
Resume is likely to get you
the interview.
Resume is average and
might get you the
interview.
Resume is below average
and needs improvement.
Resume needs significant
improvement & will not
make it through screening.
Includes most employment
information. Skill statements
are not detailed enough to
fully describe skills and
abilities. Could improve use
of action verbs.
Most employment
information is incomplete.
Skill statements are
sentences in paragraph
format without using action
verbs. Does not adequately
describe skills and abilities.
All employment information
is incomplete. Does not
include descriptions of each
position (when relevant) and
offers little or no detail to
describe skills and abilities.
No use of action verbs.
Section includes appropriate
information but is difficult to
follow. Some information is
omitted. Could improve on
skills gained and leadership
roles held.
Missing key information
including the organization
name and dates, leadership
positions held and skills
gained.
Resume is missing
Leadership/Accomplishments.
References are listed on a
separate page with matching
header. Some references are
incomplete or are not
appropriate.
References are listed on the
resume page. Most
references are incomplete
and/or are inappropriate.
References are not included.
Cover letter is typed in
correct format. Clearly
states the job objective and
highlights skills as required
by the job/industry standard.
No spelling or grammar
errors.
Cover letter is typed in
correct format. Needs
improvement on the job
objective and skills. No
spelling or grammar errors.
Formatting is correct. Job
objective and skills are
unclear and may not be
appropriate for job/industry
standards. Contains spelling
and grammar errors.
Formatting is incorrect.
Letter is incomplete and
does not address job
objective or skills for
job/industry standards.
Contains many spelling and
grammar errors.
Industry research is evident.
Information relates 100% to
job/industry standards.
Industry research may have
been completed. Information
relates somewhat to
job/industry standards but
could be improved.
Industry research needs to be
more in depth. Information
reflects very little knowledge
of job/industry standards.
No industry research has
been completed.
Information does not reflect
knowledge of job/industry
standards.
Well defined with relevant
employment information
included for each position:
job title, company name,
dates. Skill statements are
descriptive, clear, in bulleted
format, with appropriate use
of action verbs.
Section is organized.
Includes appropriate
information: organization
name and dates. Describes
skills gained and leadership
roles held.
3-5 references are listed on a
separate page with matching
header. References are
complete, professional and
appropriate.
10
Rating