Tensator product catalog
Proudly offering the full
Lawrence Metal brand product line
800.441.0019
Table of contents
How to order
Page
4-7
Tensabarrier®8-27
Acrylic signage
28-29
Post top accessories
30-31
Wall Units
32-33
Belt options
34-35
Post & Rope
36-45
Storage Cart
46
Rope ordering and selections
48-49
Sign stands
50-51
APG 1 & APG 2
52-53
Adapta-Rail
54-55
Turnstiles
56-59
Fixed Railing
60
Mechanical and Automatic Gates
61-63
Post color options
64-67
In-Queue Merchandising
68-71
eQ - Electronic Call Forward
72-73
Virtual Queue Management
74-75
Leading The Customer Journey
Virtual Assistant
76-77
Tensator® is a recognized leader in the management of the customer journey. The company offers a large range of digital
media platforms, electronic and virtual queue management, display and signage products, crowd and access control solutions,
in-queue merchandising, self-service systems and the Tensabarrier®, one of the most respected barriers in the world.
Maintenance & care
78
White glove service
79
Tensator® empowers blue chip retailers, international airport terminals, transport providers, financial institutions, major
exhibition, leisure and entertainment venues, construction sites, restaurants and hotels to speed customer flow through
the queue, improving operational efficiency and customer satisfaction. Tensator® helps eliminate lost revenues through
walk-aways and drives high value impulse sales with its range of queue management solutions.
Visit www.tensator.com
for more information, and follow us on Twitter,
LinkedIn,
Shipping options
80-81
Product warranties
82-83
Terms and Conditions
84-87
and YouTube.
1
Better by
Why choose Tensabarrier®?
For over 30 years, Tensabarrier has been the world’s leading retractable belt system for line management and although
others may try to copy our designs and innovations, no one duplicates the quality and attention to detail that is
apparent in every system.
®
Need more proof?
Design...
It begins with our exclusive cassette design:
Crowd control stanchions contain a powerful constant force spring used to
retract the belt. Studies show that the belt on stanchions without breaking
systems accelerate at a speed equivalent to 85mph - that’s faster than a Formula
One car off of the starting line! If the belt is released accidentally and the retraction
mechanism is not fitted with a brake, the belt will snap back with enough force to
cause injury.
Patented centrifugal braking system
incorporating twin brake shoes
Many competing brands do not have a braking system, the Tensabarrier® by Tensator®
has a patented braking system that incorporates twin brake shoes. This slow retract
technology allows the belt to fall to the floor when released and then slowly and safely
retract back into the post, eliminating the risk of injury.
The anti-tamper belt end means that you have to actually press the button to free the
belt, preventing accidental release.
Avoid the risk of injury claims and specify genuine Tensabarrier® stanchions to be sure
your queue is safe for your customers.
High impact
resistant splines
Durable polyester belt with
a fine weave that remains
resilient for years
Tensabarrier
Tensabarrier® featuring the patented slow-retract braking system
Anti-tamper belt clip
2
Constant torque
spring mechanism
Impact resistant, sealed housing that
withstands years of wear & tear
Competitor
Competitor inferior braking system
3
1. Select Your Post Model
2.5” dia.
2.5” dia.
2” dia.
889
6. Select an optional accessory
Tensabarrier®
How to Order
What to know when placing an order
890
2.5” dia.
889P
889T2
eXpressions
Surface Fixed
2. Choose a Base Option
5. Select your belt end
Universal
Basics
3. Select a Post Finish
Removable
4. Choose Your Belt Color & Length
1. Select a post design
4. Choose your belt length
& color or printed message
See Page 64-67
See Page 34-35
5. Select a Belt End
2. Choose a base style
& color/finish
3. Determine post color/finish
Standard (STE)
Magnetic (MTE)
Panic Break (PBE)
Wire Clip (WCE)
6. Choose Tensabarrier® Accessories Optional
4
Sign Frame
Acrylic Sign
Profile Sign
Brochure Holder
Merchandising Bowl
5
Base Options
Tensabarrier® and Post & Rope
Tensabarrier® and Post & Rope Base Options
Tensabarrier® Base Options
Universal
Basics
eXpressions
Surface Fixed
Removable
Specialty Tensabarrier® Base Options (Only available on select posts)
Rollabarrier®
Heavy Duty
Outdoor
Post & Rope Base Options
Universal
Traditional
Surface Fixed
Removable
- All metal Tensabarrier® and Post & Rope bases include rubber floor protectors
- Heavy weight bases available upon request (29 lbs.)
6
7
890 Slimline
890 Slimline
The leading post in the market with a slim 2” design, this classic has been a
perennial favorite for over 25 years. Available with a large range of finished
bases and belt options, the 890 coordinates with any décor.
890U Universal Base
890B Basics Base
The slim profile universal base is cast iron
with a pressed steel cover; available in a
range of colors & finishes.
The basics base is cast iron covered by a
highly durable NoScuffTM ABS plastic cover.
Order Code:
890B-STD: 7’6” Belt
890B-MAX:13’ Belt
890B-RCV: No Belt
Tensabarrier®
Order Code:
890U-STD: 7’6” Belt
890U-MAX:13’ Belt
890U-RCV: No Belt
height
38”
tube O.D.
2”
height
38”
tube O.D.
2”
base dia.
14”
weight
22 lbs.
base dia.
14”
weight
21 lbs.
890F / 890R with Permanent
Fixed or Removable Base
890E eXpressions™ Base
The cast iron eXpressions base
complements any decor with a dark gray
anti-scuff outer ring and inlay finish options
including polished chrome, satin chrome
and any powder coated finishes.
For added stability in applications with
established traffic patterns.
Order Code:
890F-STD: 7’6” Belt
890F-MAX: 13’ Belt
890F-RCV: No Belt
890R-STD: 7’6” Belt
890R-MAX: 13’ Belt
890R-RCV: No Belt
Order Code:
890E-STD: 7’6” Belt
890E-MAX:13’ Belt
890E-RCV: No Belt
height
38”
tube O.D.
2”
base dia.
14”
weight
25 lbs.
used with 421 socket
height
40.5”
tube O.D.
2”
base dia.
5”
weight
9 lbs.
Removable post attaches to 421 socket (sold separately)
890U Slimline
421 Socket
For use with removable base
.25"
5.25"
Standard
22lbs [9.9kg]
4.875"
38.00"
[965mm]
4.375"
2.00"
[51mm]
3.125"
8
4.375"
3.125"
Replacement Cassettes
All Tensabarrier® belt cassettes are
replaceable. Whether you’re in need of a
new color belt or custom print design,
this gives you complete flexibility!
Surface Installation
5.25"
­Product shown:
890B Black Post with
Black & White Striped Webbing
at JFK Airport, NY
.25"
.25"
4.375"
14.00"3.125"
[356mm]
.25"
4.875"
421 Socket & Cap
4.375"
3.125"
For surface and flush installations,
see illustration for dimensions.
(Available in Satin Stainless only)
Flush Installation
9
889 Advance
889 Advance Post
Clean and sleek, the 889 Advance brings simple elegance to public guidance.
A contemporary design combined with all the advanced safety benefits
unique to Tensabarrier® systems, makes it a perfect solution for indoor
applications.
889U Universal Base
889B Basics Base
The slim profile universal base is cast iron
with a pressed steel cover; available in a
range of colors & finishes.
The basics base is cast iron covered by a
highly durable NoScuffTM ABS plastic cover.
Order Code:
889B-STD: 7’6” Belt
889B-MAX:13’ Belt
889B-RCV: No Belt
Tensabarrier®
Order Code:
889U-STD: 7’6” Belt
889U-MAX: 13’ Belt
889U-RCV: No Belt
height
38”
tube O.D.
2.5”
height
38”
tube O.D.
2.5”
base dia.
14”
weight
23 lbs.
base dia.
14”
weight
22 lbs.
889F / 889R with Permanent
Fixed or Removable Base
889E eXpressions™ Base
The cast iron eXpressions base
complements any decor with a dark gray
anti-scuff outer ring and inlay finish options
including polished chrome, satin chrome
and any powder coated finishes.
For added stability in applications with
established traffic patterns.
Order Code:
889F-STD: 7’6” Belt
889F-MAX: 13’ Belt
889F-RCV: No Belt
889R-STD: 7’6” Belt
889R-MAX: 13’ Belt
889R-RCV: No Belt
Order Code:
889E-STD: 7’6” Belt
889E-MAX:13’ Belt
889E-RCV: No Belt
height
38”
tube O.D.
2.5”
base dia.
14”
weight
26 lbs.
used with 421 socket
height
36.5”
tube O.D.
2.5”
base dia.
5”
weight
9 lbs.
Removable post attaches to 421 socket (sold separately)
889U Advance
421 Socket
For use with removable base
.25"
5.25"
Standard
23lbs [10.4kg]
4.875"
38.00"
[966mm]
4.375"
2.50"
[64mm]
3.125"
.25"
4.375"
3.125"
Post Runner Dolly
No more heavy lifting! Accommodates all
Tensator portable posts.
Order Code: PR-1
7 lbs.
Surface Installation
5.25"
.25"
.25"
4.875"
421 Socket & Cap
­Product shown:
889U Satin Chrome Post with
L5 Blue Webbing at the
Intrepid Museum, NY
10
4.375"
14.00"3.125"
[356mm]
4.375"
3.125"
For surface and flush installations,
see illustration for dimensions.
(Available in Satin Stainless only)
Flush Installation
11
889T2 Dual Line
889T2 Dual Line
The ingenious design of our Advance Dual Line Tensabarrier® provides
maximum control, security and safety with the addition of a second
retractable belt.
In addition to preventing people and children from ducking under the
belt, it is also ADA (Americans with Disabilities Act) compliant, a legal
requirement in most US public places, to ensure safety for physically
challenged individuals.
889T2U Universal Base
889T2B Basics Base
The slim profile universal base is cast iron
with a pressed steel cover; available in a
range of colors & finishes.
The basics base is cast iron covered by a
highly durable NoScuffTM ABS plastic cover.
Order Code:
889T2B-STD: 7’6” Belt
889T2B-MAX: 13’ Belt
889T2B-RCV: No Belt
Tensabarrier®
Order Code:
889T2U-STD: 7’6” Belt
889T2U-MAX: 13’ Belt
889T2U-RCV: No Belt
height
38”
tube O.D.
2.5”
height
38”
tube O.D.
2.5”
base dia.
14”
weight
23 lbs.
base dia.
14”
weight
22 lbs.
889T2F / 889T2R
Permanent Fixed or Removable Base
889T2E eXpressions™ Base
The cast iron eXpressions base
complements any decor with a dark gray
anti-scuff outer ring and inlay finish options
including polished chrome, satin chrome
and any powder coated finishes.
For added stability in applications with
established traffic patterns.
Order Code:
889T2F-STD: 7’6” Belt
889T2F-MAX: 13’ Belt
889T2F-RCV: No Belt
889T2R-STD: 7’6” Belt
889T2R-MAX: 13’ Belt
889T2R-RCV: No Belt
Order Code:
889T2E-STD: 7’6” Belt
889T2E-MAX: 13’ Belt
889T2E-RCV: No Belt
height
38”
tube O.D.
2.5”
base dia.
14”
weight
26 lbs.
used with 421 socket
height
36.5”
tube O.D.
2.5”
base dia.
5”
weight
10 lbs.
Removable post attaches to 421 socket (sold separately)
889T2U Dual Line
421 Socket
For use with removable base
.25"
5.25"
Standard
23lbs [10.4kg]
4.875"
38.00"
[965mm]
4.375"
3.125"
12
4.375"
3.125"
Replacement Cassettes
All Tensabarrier® belt cassettes are
replaceable. Whether you’re in need of a
new color belt or custom print design,
this gives you complete flexibility!
Surface Installation
2.50"
[64mm]
5.25"
.25"
14.00"
3.125"
[356mm]
.25"
4.875"
Belt Colors & Custom Printing
4.375"
­Product shown:
889T2E Dual Line Black Post with
eXpressions Base
.25"
4.375"
3.125"
Over 40 belt choices available, as well as the
option for custom printed webbing designed
to your requirements.
Flush Installation
13
889P Wide Webbing
889P Plus Advance
Traditional retracting belt barriers feature a 2” wide belt, the 889P is
unique with a 6” wide belt, a first in the industry. The wide belt is more
visible than traditional 2” belts & suggests a stronger physical barrier for
added security. The larger surface area also offers a canvas to showcase
corporate logos, advertising or safety/caution messages that are visible
from a distance.
889PU Universal Base
889PB Basics Base
The slim profile universal base is cast iron
with a pressed steel cover; available in a
range of colors & finishes.
The basics base is cast iron covered by a
highly durable NoScuffTM ABS plastic cover.
Order Code:
889PB-STD: 7’6” Belt
889PB-RCV: No Belt
Tensabarrier®
Order Code:
889PU-STD: 7’6” Belt
889PU-RCV: No Belt
height
38”
base dia.
14”
tube O.D.
weight
2.5”
height
38”
tube O.D.
2.5”
23 lbs.
base dia.
14”
weight
22 lbs.
See page 34 & 35 for belt color options
889PE eXpressions™ Base Style
889PF / 889PR
Permanent Fixed or Removable Base
The cast iron eXpressions base
complements any decor with a dark gray
anti-scuff outer ring and inlay finish options
including polished chrome, satin chrome
and any powder coated finishes.
For added stability in applications with
established traffic patterns.
Order Code:
889PF-STD: 7’6” Belt
889PF-RCV: No Belt
889PR-STD: 7’6” Belt
889PR-RCV: No Belt
Order Code:
889PE-STD: 7’6” Belt
889PE-RCV: No Belt
height
38”
tube O.D.
2.5”
base dia.
14”
weight
26 lbs.
used with 421 socket
height
36.5”
tube O.D.
2.5”
base dia.
5”
weight
10 lbs.
Removable post attaches to 421 socket (sold separately)
889PU Plus
421 Socket
For use with removable base
Standard
23lbs [10.4kg]
.25"
5.25"
4.875"
38.00"
[965mm]
4.375"
3.125"
2.50"
[64mm]
14
4.375"
3.125"
Post Runner Dolly
No more heavy lifting! Accommodates all
Tensator portable posts.
Order Code: PR-1
7 lbs.
Surface Installation
5.25"
.25"
14.00"
3.125"
[356mm]
.25"
4.875"
4.375"
­Product shown:
889P Black Post, with Custom Printed
6” Wide Plus Webbing
.25"
421 Socket & Cap
4.375"
3.125"
For surface and flush installations,
see illustration for dimensions.
(Available in Satin Stainless only)
Flush Installation
15
8G1 Gallery
8G1 Gallery
Features and Benefits:
The Gallery post keeps crowds at a safe distance from exhibits without
blocking their view, it is ideal for museums, galleries, auto showrooms and
retail displays.
• 18” height offers an unobstructed view
• Reduced weight and height is ideal for protecting important displays
• Patented slow retract braking mechanism
• Locking belt receivers prevent accidental release
Specifications:
Tensabarrier®
Construction: steel
Weight: 21lbs. Universal Base, 20 lbs. Basics Base
Height: 18”
Tube Dia.: 2”
Base Dia.: 14”
Finishes: all Tensabarrier® finishes
Belt Color: over 40 color choices or custom printing options available
Order Code:
Universal Base:
8G1U-STD: 7’6” Belt
8G1U-MAX: 13’ Belt
8G1U-RCV: No Belt
Basics Base:
8G1B-STD: 7’6” Belt
8G1B-MAX: 13’ Belt
8G1B-RCV: No Belt
8G1 Base Options:
Universal Base
Basics Base
8G1U Gallery
Replacement Cassettes
18.00"
[450mm]
Standard
21bs [9.5kg]
2.00"
[51mm]
­Product shown:
8G1 Gallery Polished Chrome Post,
Universal Base with Black Webbing
16
14.00"
[356mm]
All Tensabarrier® belt cassettes are
replaceable. Whether you’re in need of a
new color belt or custom print design, this
gives you complete flexibility!
Post Top Signage
A wide range of sign holders and dispensers are available to complement all of our
Tensabarrier® range and adds additional
guidance to your queue.
17
RB1 Rollabarrier®
RB1 Rollabarrier®
The patented Rollabarrier® system is both portable and stable. This post
is available in a full range of colors and finishes. The Rollabarrier® features
two wheels along with a nesting feature, allowing for the quick and easy
movement of posts.
Features and Benefits:
• Wheeled base for easy movement of posts
• Nesting feature allows up to 4 posts to be moved together
and saves up to 50% in storage space
Tensabarrier®
• Design ensures easy set up and quick storage
• Patented slow retract braking mechanism
• Locking belt receivers prevent accidental release
• 4 way connecting system allows up to 3 other belts to be
connected to a post
Specifications:
Construction: steel base/polycarbonate tube
Weight: 26 lbs.
Height: 38”
Tube Dia.: 2.5”
Base Dia.: 13.5”
Belt Length: 7’6” & 13’
Belt Width: 2”
Post Finishes: all Tensabarrier® finishes
Base Finishes: (73) Hammertone Gray or (89) Black Wrinkle
Belt Color: over 40 choices or custom printing options
Order Code:
RB1-STD: 7’6” Belt
RB1-MAX: 13’ Belt
RB1-RCV: No Belt
RB1 Rollabarrier®
38.00"
[965mm]
Standard
26lbs [11.8kg]
­Product shown:
Rollabarrier® Gray Post with Purple Webbing
18
Nesting Feature
Nesting feature allows up to 4 posts
to be moved together and saves up
to 50% in storage space
2.50"
[64mm]
13.50"
[343mm]
19
TCL Tensaclear
TCL Tensaclear
Features and Benefits:
Tensaclear provides all the functionality of a standard Tensabarrier® with
added unique promotional opportunities created through a clear post.
Made from polycarbonate, the post is crystal clear and incredibly tough,
making it ideal to fill with promotional items, anything from gumballs to
coffee beans. The post can be filled in the Tensator® factory or on the
customer’s site through the use of the easily removable and replaceable
cassette head.
• Clear post can be filled with promotional items
• Accepts full range of Tensabarrier® accessories
including Post Top Signage and Merchandising Bowls
• Custom belt printing available
• Patented slow retract braking mechanism
• Locking belt receivers prevent accidental release
Specifications:
Tensabarrier®
Construction: steel
Weight: 19 lbs. Universal Base, 18 lbs. Basics Base
Height: 38”
Tube Dia.: 2.5”
Base Dia.: 14”
Base Finishes: Universal or Basics
Belt Color: over 40 color choices or custom printing options available
Order Code:
Universal Base:
TCLU-STD: 7’6” Belt
TCLU-MAX: 13’ Belt
TCLU-RCV: No Belt
Basics Base:
TCLB-STD: 7’6” Belt
TCLB-MAX: 13’ Belt
TCLB-RCV: No Belt
Tensaclear Base Options:
Universal Base
Basics Base
(black or gray)
TCLU Tensaclear
38.00"
[965mm]
Standard
19lbs [9.9kg]
­Product shown:
Tensaclear Post with Custom Printed Webbing
20
2.50"
[64mm]
14.00"
[356mm]
Merchandising Bowl
Add a merchandising bowl to your queue
and see your impulse revenues increase,
along with your margins, by up to 30%.
Post Top Signage
A wide range of sign holders and
dispensers are available to complement
all of our Tensabarrier® range and adds
additional guidance to your queue.
21
Marine Application Post
Marine Post
Our exclusive Marine Application Post utilizes a stainless steel post and
hardware, which is painted with a super durable powder coat finish
allowing for superior gloss, color retention and great storage stability.
Weather-resistant and designed for use in many outdoor settings including:
• Cruise Ships and Ports • Amusement Parks • Construction Sites
• Playgrounds
• Agricultural • Beach Resorts
Features and Benefits:
Tensabarrier®
• The best product in the market to be used in harsh environmental
conditions, while still maintaining an attractive aesthetic
• All stainless steel hardware
• Excellent weather resistance
Specifications:
Construction: stainless steel
Weight: 22 lbs.
Height: 38”
Tube Dia.: 2.5”
Base Dia.: 14”
Belt Length: 7’6” or 13’
Belt Width: 2”
Post Finishes: Jet Black (Tiger Drylac 38/80020), Brick Red (Tiger Drylac 38/30028),
Extrusion White (Tiger Drylac 38/10090), Marine Silver (Tiger Drylac 38/90010),
Blue (Tiger Drylac RA1503) (call for custom finish capabilities)
Belt Color: over 40 color choices or custom printing options available
Order Code:
MARINE POST-STD: 7’6” Belt
MARINE POST-MAX: 13’ Belt
MARINE POST-RCV
Universal base matches post color
Marine Post
38.00"
[965mm]
Standard
22lbs [9.9kg]
­Product shown:
Marine Post in White with L5 Blue Webbing
22
2.50"
[64mm]
14.00"
[356mm]
23
Health & Safety
Safety Posts
As the inventors of the safest barrier on the market, Tensator® understands
the importance of a safe working environment. Our health and safety
product range aids our customers in the elimination of unsafe working
conditions by clearly defining routes, restricting access to dangerous areas
and identifying potential hazards before they can cause harm.
875 Popular
A rugged post & base recommended for
outdoor use.
Plastic post with rugged good looks is
ideal for markets, warehouses & other
utilitarian applications.
• Recycled rubber stackable base
• Detachable plastic post single and dual
line; available in all plastic colors
• Weather resistant
• Over 40 belt color choices or
custom printing options available
886T2
Tensabarrier®
886 & 886T2 Heavy Duty
886
Order Code:
886-STD: 7’6” Belt 23 lbs.
886-MAX: 13’ Belt 23 lbs.
886-RCV: No Belt 23 lbs.
886T2-STD: 7’6” Belt 24 lbs.
886T2-MAX: 13’ Belt 24 lbs.
886T2-RCV: No Belt 24 lbs.
• Post available in all plastic colors
• 4-way connectivity
• Available in a twin pack (specify on order)
• Over 40 belt color choices or
custom printing options available
• Tensabarrier® metal branded base
Order Code:
875-STD: 7’6” Belt
875-MAX: 13’ Belt
875-RCV: No Belt
height
38”
tube O.D.
2.5”
base dia.
19”
weight
24 lbs.
height
38”
tube O.D.
2.5”
base dia.
14”
weight
18 lbs.
Note: 886T2 is Dual Line
TensaCone
Innovative and simple, TensaCone is
a quick and effective way to restrict
access to unsafe areas.
• Great for indoor and outdoor use
• Quick and easy set-up and breakdown
• Includes 9 lb. steel weighted ring
for maximum stability
• 4-way connectivity
Order Code:
TCN-STD: 7’6” Belt
TCN-MAX: 13’ Belt
TCN-RCV: No Belt
TCN-WEIGHT (weight only)
885 Outdoor
Lightweight when empty for easy
transportation. Plastic fillable base
for stability.
• Post available in all plastic colors
• Weather resistant
• Over 40 belt color choices or
custom printing options available
Order Code:
885-STD: 7’6” Belt
885-MAX: 13’ Belt
885-RCV: No Belt
height
38”
tube O.D.
N/A
height
38”
tube O.D.
2.5”
base dia.
14”
weight
14 lbs.*
base dia.
15”
weight
6 lbs.
*5 lbs. without steel weighted ring
­Product shown:
886 Heavy Duty Dual Line Post in Yellow
with Yellow & Black Chevron Webbing
24
886 Heavy Duty Post - Easy Storage
885 Outdoor Fillable Base
Post and base detach from one another
making them easier to store, as well as
flexible to be able to set-up and down.
A durable plastic base that can be filled
with either sand or water for added
flexibility in terms of overall weight and
stability.
886 Heavy Duty Post - Durable
Belt Colors & Custom Printing
Hard wearing base can be walked on or
driven over and still retain its shape, as
well as carry handles molded into the
rubber for ease of moving.
Over 40 belt choices available, as well the
option for custom printed webbing
designed to your requirements.
25
Health & Safety
SA1 Stowaway Post
The SA1 is compact, lightweight and can be stored quickly and conveniently into its handy carrying
bag. The 4-pack Stowaway Tensabarrier® kit lets you establish up to an immediate 50’ highly visible
perimeter in just seconds. (with max belts)
• Available as single or 4-pack
• Includes carrying bag
Tensabarrier®
Order Code:
SA1-STD: 7’6” Belt
height
SA1-MAX: 13’ Belt
base dia.
SA1-RCV: No Belt
930801: Carrying Bag Only
• Weather resistant
• Over 40 belt color choices or custom printing options
38”
tube O.D.
2.5”
29.5”
weight
7 lbs.*
SFT Safety Post
Steel construction combined with a slimline design make SFT ideal for safety and security applications where
a combination of utility and style is required. The safety yellow post and attention grabbing printed belt
options offer the high visibility needed to ensure restricted access.
Post Colors:Yellow
Belt Colors: Over 40 belt color choices or custom printing options
height
38”
tube O.D.
2”
base dia.
14”
weight
22 lbs.
887 Utility Post
The 887 offers an economical solution for providing barriers in heavy traffic areas such as markets,
warehouses or outdoors. A powder coated steel post and black NoScuff™ ABS base construction make
the 887 a rugged performer. High visibility post and belt colors make an ideal safety product for restricting
access to work areas.
Post Colors:Yellow
Belt Colors: Over 40 belt color choices or custom printing options
height
38”
tube O.D.
2.5”
base dia.
14”
weight
22 lbs.
TC114 Topper®
Features 7’6” or 13’ of high visibility chevron webbing, which connect cones together. Designed to fit
over most standard traffic cones, the Topper® is a quick & effective way to restrict access to
designated areas.
• Available in blue, green, orange & yellow
• Easy to use
• 4-way connectivity
• Over 40 belt color choices or custom printing options available
­Product shown:
SA1 Stowaway Post with
Yellow & Black Chevron Webbing
Hofstra University, New York
26
Order Code:
TC114-STD: 7’6” Belt
TC114-MAX: 13’Belt
TC114-RCV: No Belt
TC114 Topper® color options
When ordering be sure to specify topper color,
belt length and color.
27
Acrylic Signage
Tensabarrier®
Post Top Signage
Stock Signs
Sizes 7”x11” 1/4” thickness & vertical orientation. Available in: (33) Black (23) Blue or (21) Red
Made of a heavy-duty construction, our post top signage
accommodates both 1/4” and 1/8” inserts. Two fitting
options are available, one for use with our Classic Post
& Rope line and the other version designed to fit over
our Tensabarrier®.
Please
Enter
Here
Order Code:
BRACKET-HDSC
Sign Bracket & Adapter
(accepts 1/4” insert)
specify size, color & orientation
FRAME-HDSC
Standard Frame & Adapter
(light duty accepts 1/8” insert)
specify size, color & orientation
S01-P
S03-P
(front)
Please
Please
Do Not
Enter
Forms
Wait
Here
Here
S03-P
(back)
S17-P
S21-P
Single Faced Signs
Adapter
Please
Enter
Here
BRACKET-HDSC FRAME-HDSC
FRAME-HDSCHD
Acrylic Sign Color Options:
Vertical (portrait) or Horizontal (landscape) orientation
No Entry
Stock
Exit
Line
Sizes 7”x11”- 8.5”x11”-11”x14”-14”x22” & 22”x28” (1/4” & 1/8” thickness, horizontal or vertical orientation)
Bracket
S01-P
Blue
(23)
S02-P
Exit
Also Available (Non Stock)
FRAME-HDSCHD
Heavy Duty Frame & Adapter
(accepts 1/4” insert)
specify size, color & orientation
Black
(33)
Please
Wait Here
For The
Next
Available
Teller
Red
GreenBrownYellowWhite Gray Ivory
(21) (28)(46) (35)(32)(36)(34)
Horizontal
Vertical
S14-P
Stock Stock CustomCustomCustomCustomCustom Custom
Please
Wait Here
For The
Next
Available
Clerk
Please
Wait Here
For The
Next
Available
Agent
Please
Wait Here
For The
Next
Available
Cashier
Section
Closed
Por
Favor
Esperar
S02-P
S04-P
S05-P
S07-P
S09-P
S11-P
Please
Wait Here
For The
Next
Available
Associate
Line
Forms
S15-P
S16-P
No Smoking
Smoking
Note: Black, Blue, & Red are stock colors, all other colors are considered custom
Information
S17-P
S18-P
Passengers
First
Beyond
Section
This
?
Here
Only
No Smoking
Please
Wait
Please
Wait Here
For The
Next
Available
Teller
Class
Please
Wait
Here
S20-P
Express
Check-In
S21-P
Purchase
Tickets
This Point
Check-In
S32-P
S40-P
S41-P
S42-P
S43-P
Please
Be
Seated
Wet
Floor
Enter
Exit
Entrada
Salida
S06-P
(back)
S10-P
(both sides)
S12-P
(both sides)
Here
In This Area Only
Sign Bracket:
S30-P
S31-P
Double Faced Signs
Exit
Please
Do Not
Enter
S03-P
(front)
S03-P
(back)
S06-P
(front)
Please
Be
Careful
Bracket and Adapter
Bracket
For use with Tensabarrier posts or any 2.5” dia. post top.
Adapter comes in black with the bracket available in
polished chrome, polished brass, satin chrome, satin brass
and all powder coated finishes. Fits 1/4” sign only.
For use with Classic Posts, featuring a short stem for greater
stability. Bracket is available in polished chrome, polished brass,
satin chrome, satin brass and all powder coated finishes.
Fits 1/4” sign only.
Take advantage of our extensive custom sign making capabilities! Simply call us with your requirements.
Order Code: 1701 BRACKET - HDSC
Order Code: 1700 BRACKET - NOSC
Order Code: SX-1 Single Faced, SX-2 Double Faced
®
28
Exit
Please
Wait
To Be
Seated
Custom Sign Capabilities:
S08-P
(both sides)
Sizes 7”x11”- 8.5”x11”-11”x14”-14”x22” & 22”x28”1/4” & 1/8” thickness, horizontal or vertical orientation.
29
Accessories
Full framed message holder to fit on top of an existing Tensabarrier® stanchion
or Classic/Contemporary Post
• Horizontal or vertical orientation
• Available in all Post & Rope line finishes
• Create your own signage to insert into the sign frame or
use a Tensator® acrylic sign
The low cost TensaBowl® by Tensator® increases sales revenue within
queue lines by transforming your existing stanchions into a impulse
merchandising fixture, increasing impulse purchases by up to 400%.
Heavy Duty Deluxe
Light Duty Standard
7”x11”, 8.5”x11”, 11”x14”, 14”x22”, 22”x28”
7”x11”, 8.5”x11”, 11”x14”
1/4” thick acrylic sign and clear inserts
1/8” thick acrylic sign and clear inserts
• Made from durable, flexible polycarbonate
Sign Option
• No tools are required for assembly
7” x 5.5” shown acrylic
• Includes black adapter
• Fits onto any existing Tensabarrier® or In-Queue merchandising post
• Sign options available: 3”x4”, 5.5”x7”, 7”x11”
(please specify on order additional charges may apply.)
• Optional dividers create 2 separate compartments
Order Code:
HEAVY DUTY DELUXE FRAME - Specify size, finish & orientation
LIGHT DUTY STANDARD FRAME - Specify size, finish & orientation
1. Specify: HDSC - Includes adapter for Tensabarrier® posts (excludes 14x22 & 22x28)
2. Specify: NO HDSC - For classic Post & Rope no adapter (all sizes applicable)
3. Specfiy: If acrylic inserts are needed or not
Bowl Divider
Light Duty
Standard
Heavy Duty
Deluxe
Acrylic Paper Sign Holder
8.5”x11” Acrylic
A standard low cost signage solution from Tensator®, which is compatible with
any Tensabarrier® or 2.5” diameter post. Can also be used with Classic &
Contemporary Post & Rope Line.
Bracket
Adapter
• Bracket available in polished chrome, polished brass, satin chrome,
satin brass & all powder coated finishes (specify on order)
• Sign comprised of sign bracket with an acrylic sleeve to enable
easy insertion of paper signs
• Compatible with 8.5”x11” vertical paper signs (not supplied)
• Vertical orientation only
Table Top Writing Surfaces
Writing surfaces fit easily onto any Tensabarrier® system, transforming unused space so customers can complete any
necessary paperwork while maximizing their queuing experience.
• Fits on top of any Tensabarrier® posts
• All writing surfaces are black or gray
• No tools required for assembly
Order Code: WS (long writing surface, black)
Order Code: PTT (round writing surface, black)
Acrylic rack contains two pockets and accepts standard 4”x8” pamphlets. A convenient
way to display your company’s literature, our brochure holder fits over the top of
existing post tops without obstructing the use of the belt. Can also be used with
Classic & Contemporary Post & Rope Line
49”
30 lbs.
Profile Sign
Sleek & stylish, the blade sign fits onto existing Tensabarriers® creating a contemporary way to
display customer information.
• Fits onto any existing Tensabarrier® or In-Queue merchandising system
• 6”x18.75”
Order Code: PS-618-33S
30
60” Long Writing Surface
The Impulse Tower is an evolution of TensaBowl® and allows you to merchandise anywhere in the
store. The standalone circular design of the Impulse Tower allows the unit to be shopped 360 degrees
and offers the following features and benefits:
Brochure Holder
Double Sided
12” Round Writing Surface
Impulse Tower
Order Code:
PSH1-T TENSABARRIER Includes bracket & adapter
PSH1-C CLASSIC POST Includes bracket
Order Code:
LD1-T TENSABARRIER Includes bracket & adapter
LD1-C CLASSIC POST Includes bracket
Order Code: TENSABOWL
Order Code: BOWL DIVIDER
Tensabarrier®
Tensabarrier®
TensaBowl®
Accessories
Sign Frames
• Generates exceptional revenue per square foot of floor space
• High clarity polycarbonate bowl construction allows good visibility & durability (resists scratching)
• Large capacity reduces restocking
• Bowl dividers are available to maximize merchandising space
• Introduce an additional revenue stream to your front end
• Knock down feature reduces freight costs
Umbrella
• Lightweight and easy to reposition
Stand
• Sign option available: 7”x5.5” (please specify on order)
• Polished chrome finish with gray base (as shown)
Order Code: IMPULSE TOWER
UMBHD- 1114H
Umbrella Stand & Post Top Umbrella Holder
Our two exclusive designs provide your customer the option to place their
wet umbrella in a bag, helping to avoid dangerous falls from a slippery floor.
Order Code:
UMBRELLA STAND (available in powder coated finishes; sign, bracket,
and bags sold separately)
UMBHD-1114H (post and bags sold separately/adapter included)
UMBRELLA - BAG (sold separately in quantities of 200 pieces)
Post Top Umbrella Holder
Readily available: Satin Black, Sun Gold, Silver Moon
also available in powder coated finishes
31
Wall Units
897 Standard:
15’ belt length
Wall Units
Tensabarrier® Wall Units are ideal for areas requiring periodic access
restriction without taking up floor space. As part of the Tensabarrier®
product line, the world’s original retracting belt barrier system, our wall
units use the identical retracting mechanism as the floor standing
Tensabarrier® posts.
Order Code: 897
899 Max:
(24) 24’ belt length
(30) 30’ belt length
24’ & 30’ belt length
All wall units feature Tensabarrier’s patented safety systems including locking
belt ends that help to avoid accidental release, as well as the SlowRetract™
braking mechanism that provides slow, safe belt retraction.
Order Code: 899-24 (24’)
Order Code: 899-30 (30’)
Tensabarrier®
897 Plus:
7’6” belt length
Comes with 6” wide belt as standard
Order Code: 897P
897,899 & 897P Plastic Cap Color Choices
897P
899-24 (24 ft.)
899-30 (30 ft.)
Red
21
897
899
3.25"
[118mm]
897
Yellow
35
Black
33
897P
4.75"
[118mm]
5.50"
[143mm]
Chrome
1P
9.75"
[249mm]
7.25"
[184mm]
4.25"
[110mm]
3.25"
[85mm]
3.50"
[92mm]
3.25"
[85mm]
896, 897 & 899 Belt End Options: please specify on order
­Product shown:
897 Plus with Chrome Caps &
7’6” Custom Printed Plus Webbing
897 Mounting Options:
Tensabarrier® wall units offer a choice of 4 mounting options and install on any surface - please specify on order
898
Standard Belt End (STE)
Panic Break Belt End (PBTE)
Magnetic Belt End (MTE)
Wire Clip Belt End (WCE)
The zinc 898 Wall Receiver
is screw mounted to the
opposite wall (non magnetic)
Provides a panic breakaway
in both directions, allowing for
a fast exit in an emergency.
The belt end contains a magnet,
so that the belt can be attached
to metal surfaces.
A metal clip secures the belt end
by looping around an upright and
clipping back on the belt.
896 & 896HC Mini Wall Mount:
896
7’6” & 13’ belt length
3.75"
[96mm]
• Constructed in steel & powder coated finishes
Order Code: 896 (7’6”) specify mounting option & belt end
Order Code: 896HC (13’) specify mounting option & belt end
Warehouse Rack Mount (W)
32
Removable (R)
Magnetic Mount (M)
Clamp Mount (C)
Semi permanent
Standard = 9 lbs. pull per/magnet
Industrial = 90 lbs. pull per/magnet
Attaches up to 7” dia. pole. Wire
clip belt end standard unless
otherwise specified
4.50"
[117mm]
Mounting options:
Concealed Mount (Reverse Mount), Magnetic Mount,
Removable or Standard Mount
2.75"
[71mm]
Concealed Mount
Standard Mount
33
Please Wait Here
L3 Light Blue (PMS 299)
L5 Blue (PMS 287)
L7 Dark Blue (PMS 2955)
N7 Brown (PMS 497)
O5 Orange (PMS 1585)
P5 Purple (PMS 267)
R5 Red (PMS 200)
R7 Maroon (PMS 505)
Y5 Yellow (PMS 107)
This Lane Closed
Authorized Access Only
No Entry
Caution - Do Not Enter
Danger - Keep Out
Danger - Do Not Enter
Caution - Do Not Enter
Cleaning in Progress
Danger - Keep Out
Out of Service
BC (White on PMS 426)
BD (White on PMS 426)
RA (White on PMS 186)
RB (White on PMS 186)
RG (White on PMS 186)
RH (White on PMS 186)
RI (White on PMS 186)
YA (Black on PMS 107)
YC (Black on PMS 107)
YD (Black on PMS 107)
YE (Black on PMS 107)
Chevron Webbing
Striped Webbing
S1 Blue (PMS 288)
S2 Red (PMS 200)
S3 White (White)
S4 Yellow (PMS 107)
D1 Blue (PMS 2728)
D2 Green (PMS 348)
D3 Red (PMS 186)
D4 Black & Yellow (PMS 107)
D5 Magenta & Yellow (PMS 107 & 219)
Standard 2” Webbing (7’6” length only)
S7 (Black w/ reflective White)
S8 (Yellow w/ reflective White)
Pre-Printed
Custom Printing
This Lane Closed
Dye Sublimation Webbing
Custom digital dye-printed 2” & 6” wide belts are available for any
Tensabarrier® product containing a retractable belt.
Text, full color graphics, photos, messages & promotions can all be
applied to your line management products with your own unique
content design.
Screen Printed Webbing
Custom screen printed 2” & 6” wide belts are available for any
Tensabarrier® product containing a retractable belt.
Text or solid color logos and messages can be applied as a cost
effective alternative to digital dye sublimation.
34
Tensabarrier®
B1 White (White)
B5 Gray (PMS 431)
B7 Dark Gray (PMS 432)
B9 Black (PMS 426)
F2 Fluoro Orange (PMS 804)
F3 Fluoro Pink (PMS 813)
F5 Fluoro Yellow (PMS 388)
G2 Light Green (PMS 346)
G6 Green (PMS 348)
G7 Dark Green (PMS 3435)
Tensabarrier®
Webbing Selections
Pre-Printed Messages - Double Sided Print
Solid & Fluorescent
Webbing Selections
Belt Selection Guide
Authorized Access Only
No Entry
Danger - Keep Out
Caution - Do Not Enter
BD (White on PMS 426)
RA (White on PMS 186)
RB (White on PMS 186)
RH (White on PMS 186)
YE (Black on PMS 107)
Plus Webbing
Chevron
D3 Red (PMS 186)
D4 Black & Yellow (PMS 107)
Striped
S3 White (White)
S4 Yellow (PMS 107)
Standard Colors
B1 White (White)
B9 Black (PMS 426)
G7 Dark Green (PMS 3435)
L7 Dark Blue (PMS 2955)
R5 Red (PMS 200)
35
How to Order
What to know when placing an order
1. Post Top Options:
6. Select your accessories
310 Classic
312 Sphere
314 Contemporary
Traditional
Surface Fixed
Post & Rope
2. Base Options:
1. Select a post top design
4 & 5. Choose your rope style,
rope color, length and end
Universal
3. Post Finishes:
Removable
4. Rope Style & Color:
See Page 64-67
See Page 49
5. Rope Ends & Finish: (See Page 49 for finish options)
3. Determine post color/finish
ROPE END-SNAP
2. Choose a base style from
4 unique designs
ROPE END-HOOK
6. Post Top Accessories: (for use with 310 & 314 posts)
Sign Frame
Acrylic Sign
Brochure Holder
Paper Sign Holder
Note: All 310 Classic and 314 Contemporary posts are pre-tapped to accommodate signage
36
37
310 Classic
310 Classic
Our classic appearance of the 310 post is an ideal choice when durability
and upscale sophistication are the requirements for your environment.
Note: The Classic top posts are pre-tapped to accommodate signage
310U Universal Base
310T Traditional Base
The slim profile Universal Base is cast
iron with a pressed steel cover; available
in a range of metals & finishes.
This ornate base option complements
the Classic Top for traditional
environments. A cast iron core is
covered by a pressed cover; available
in a range of metals & finishes.
Order Code: 310U
Post & Rope
Order Code: 310T
height
36.25”
tube O.D.
2”
base dia.
14”
weight
24 lbs.
310F/310R
Permanent Fixed or Removable Base
38”
tube O.D.
2.5”
5”
weight
10 lbs.
tube O.D.
2”
base dia.
11.5”
weight
22 lbs.
Standard
24lb [10.8kg]
36.25"
[921mm]
Order Code:
310F (fixed) shown
310R (removable)
base dia.
38.5”
310 Classic Universal Base
For added stability in applications with
established traffic patterns; available in a
range of metals & finishes.
height
height
2.00"
[51mm]
14.00"
[356mm]
* Removable post attaches to 421 socket shown below (sold separately)
421 Socket & Cap
Ropes, Chains and Connectors
For surface and flush installations,
see illustration for dimensions.
Velour, Naugahyde & Poly Hemp,
Ropes offered in a variety of colors.
see page 49
Post Top Signage
­Product shown:
310U Classic Polished Chrome Post, Universal Base
with 6’ Black Twisted Rope
38
A wide range of sign holders and dispensers
are available to complement most of our
Post & Rope range and adds additional
guidance to your queue.
see page 49
(Available in Satin Stainless only)
5.25"
5.25"
.25".25"
.25".25"
4.875"
4.875"
421 Socket
4.375"
4.375"
3.125"
3.125"
Surface Installation
4.375"
4.375"
For use with removable base
3.125"
3.125"
Flush Installation
39
312 Sphere
312 Sphere
Featuring an elegant spherical top, this post is favored by prestigious
locations throughout the world. Available with an ornate domed base
for traditional environments or slim profile universal base for a more
contemporary look.
Note: The Sphere top cannot accommodate post top accessories.
312U Universal Base
312T Traditional Base
The slim profile Universal Base; is cast
iron with a pressed steel cover; available
in a range of metals & finishes.
This ornate base option complements
the Sphere Top for traditional
environments. A cast iron core is
covered by a pressed cover; available
in a range of metals & finishes.
Order Code: 312U
Post & Rope
Order Code: 312T
height
38.5”
tube O.D.
2”
base dia.
14”
weight
24 lbs.
312F/312R
Permanent Fixed or Removable Base
height
40.25”
tube O.D.
2”
base dia.
11.5”
weight
22 lbs.
312U Sphere Universal Base
For added stability in applications with
established traffic patterns; available in a
range of metals & finishes.
Standard
24lb [10.8kg]
38.5"
[978mm]
Order Code:
312F (fixed) shown
312R (removable)
height
37”
tube O.D.
2”
base dia.
5”
weight
6 lbs.
2.00"
[51mm]
14.00"
[356mm]
* Removable post attaches to 421 socket shown below (sold separately)
Ropes, Chains and Connectors
421 Socket & Cap
Velour, Naugahyde & Poly Hemp, Ropes
offered in a variety of colors.
see page 49
For surface and flush installations,
see illustration for dimensions.
Post Runner Dolly
­Product shown:
312T Sphere Satin Brass Post, Traditional Base
with 6’ Maroon Velour Rope at the
Empire State Building, NY
40
(Available in Satin Stainless only)
5.25"
5.25"
.25".25"
4.875"
4.875"
421 Socket
No more heavy lifting! Accommodates all
Tensator portable posts.
Order Code: PR-1
7 lbs.
.25".25"
4.375"
4.375"
3.125"
3.125"
Surface Installation
4.375"
4.375"
For use with removable base
3.125"
3.125"
Flush Installation
41
314 Contemporary
314 Contemporary
Available in the full range of colors and finishes, the clean lines of the
Contemporary posts complement any décor, making it an ideal solution
for modern spaces.
Note: The Contemporary top posts are pre-tapped to accommodate signage
314U Universal Base
314T Traditional Base
The slim profile Universal Base is cast
iron with a pressed steel cover; available
in a range of metals & finishes.
This ornate base option complements
the Contemporary Top for traditional
environments. A cast iron core is covered
by a pressed cover; available in a range of
metals & finishes.
Post & Rope
Order Code: 314U
Order Code: 314T
height
34”
tube O.D.
2”
base dia.
14”
weight
24 lbs.
314F/314R
Permanent Fixed or Removable Base
height
36.25”
tube O.D.
2”
base dia.
11.5”
weight
22 lbs.
314U Contemporary Universal Base
For added stability in applications with
established traffic patterns; available in a
range of metals & finishes.
Standard
24lb [10.9kg]
34.00"
[864mm]
Order Code:
314F (fixed) shown
314R (removable)
height
34”
tube O.D.
2”
base dia.
5”
weight
6 lbs.
2.00"
[51mm]
14.00"
[356mm]
* Removable post attaches to 421 socket shown below (sold separately)
421 Socket & Cap
Ropes, Chains and Connectors
For surface and flush installations,
see illustration for dimensions.
Velour, Naugahyde & Poly Hemp, Ropes
offered in a variety of colors.
see page 49
(Available in Satin Stainless only)
5.25"
5.25"
.25".25"
.25".25"
4.875"
4.875"
Floor Protectors
­Product shown:
314U Contemporary Single Line Chrome Post,
Chrome Universal Base with 6’ Green Velour Rope
42
All metal Tensabarrier® and Post & Rope
line bases now include rubber floor
protectors as standard.
421 Socket
4.375"
4.375"
3.125"
3.125"
Surface Installation
4.375"
4.375"
For use with removable base
3.125"
3.125"
Flush Installation
43
Tensator’s specialty Post & Rope line comes backed by 130 years’ of quality
craftsmanship, designed to fit seamlessly into any required setting.
309 Deco
Evoke the art deco look of the 1920s & 30s with this highly stylized
post design.
• Square tube & base
• Forged 4-way square loop
• Specify if post needs to be tapped to accommodate the
full range of sign holders
Order Code: 309
31lb [14.1kg]
34.50"
[876mm]
Post
& Rope
Specialty
Posts
Specialty Post & Rope
2.00"
[51mm]
Post & Rope
Color Options:
10”x10"
[254mm]
Polished Brass Polished Chrome
25lb [11.3kg]
The classic wild west style Hitching Post is recreated in this rugged
update of the original.
• Tensabarrier® branded base
40.50"
[1029mm]
307 Hitching
Order Code: 307
2.50"
[64mm]
9.75”x.9.75”
[356mm]
300 Plastic
All plastic construction for indoor & outdoor applications.
Order Code: 300
966 Chain
966-S
(order by the ft.) S-Hook
3lb [1.3kg]
39.00"
[991mm]
• Use with 966 plastic chain (see below)
• Available in Black or White
• Weather resistant
2.50"
[64mm]
14.00"
[356mm]
966-CL
Connecting link
303 Safety
• Durable black base
• Cast loop
• Yellow metal post
­Product shown:
300 Plastic Post in White with
White Plastic 966 Chain
44
Standard
22lb [9.9kg]
34.25"
[870mm]
Our high visibility barrier in bright yellow is perfect for factories,
warehouses, parking lots or anywhere a rugged and durable barrier
is required.
2.00"
[51mm]
Order Code: 303
14.00"
[356mm]
45
3035 Storage Cart
3035 Storage Cart
3035 Deluxe Storage Cart
Tensator®
Tensator®
The 3035 cart provides an easy transportation and storage system for up to 18 Classic Posts or Tensabarriers®.
This heavy-duty cart is designed to withstand continuous use for many years while protecting posts with padded slots.
Specifications:
Height: 72”
Width: 32”
Depth: 41”
Weight: 175 lbs.
Ships flat packed, assembly required
Order Code: 3035
Features and Benefits:
Product shown:
3035 Deluxe Post Storage Cart
(posts not included)
46
Construction
Maneuverability
Heavy gauge steel construction
6” diameter locking castors for
greater maneuverability and stability
Post Protection
Storage Tray
Padded slots to protect posts
from scratching
Convenient tray to store accessories
Wall Protection
Storage Capacity
Rubber bumpers to protect
against wall damage
Capacity for up to 18 posts
47
How do I determine the proper rope length to order?
Ordering the correct rope length is easy! Here are some points to consider:
21Red
29 Dark Green
33Black
43Maroon
47 Walnut Brown
Twisted Rope - plastic
33Black
35Yellow
21Red
23Blue
32White
When designing a queuing system, it is advisable to buy ropes in modular 3’ and 6’ lengths
in order to provide maximum flexibility should you ever need to reconfigure your layout.
Velour Rope - cotton core
Take the tight measurement from
the center of one post to the center
of the other post. Round up to the
nearest inch.
Center to Center
of Posts
Poly Hemp Rope
Take the tight measurement between the
walls and then add another inch.
964-X Welded links Stainless
Steel Chain
Wall to Wall
Take the tight measurement from the
wall to the center of post. Round up to
the nearest inch.
Take the tight measurement from
the wall to the center of the post.
Round up to the nearest inch.
22 Bright Red
24 Royal Blue
29 Hunter Green
33Black
43Maroon
44Purple
46Brown
48Beige
50Natural
960 Snap End
(polished chrome only)
Eye to Eye
of Posts
Wall to Center
of Posts
Stainless Chain
Rope Selection Guide
Rope Ordering Instructions
Naugahyde Rope - cotton core
Post & Rope
Post & Rope
Rope Selection Guide All ropes are 1.5” in diameter
Following these instructions will ensure that your Classic Post & Rope system will comply with ADA regulations
regarding protruding objects.
It is important to position your posts to allow the correct amount of slack in the rope. A correctly measured and
installed rope will hang with its center a minimum of 24” from the floor. If the posts are too close or the rope is
too long, the rope will be too close to the floor and may present a tripping hazard. Conversely, a rope that is too
short, or posts that are too far apart, will make the rope too taut, requiring only a slight downward pressure on the
rope to compromise the stability of the posts.
Proper spacing of the posts allows each rope to hang gracefully, while ensuring the stability and safety of your
installation.
Snap & Hook Ends
If your rope is still in pristine condition, you can replace your snap ends to instantly smarten up your Post & Rope
stanchions within minutes.
• Available in all Post & Rope finishes
• Compatible with 1.5” diameter rope
• Please note that ropes require 2 snap or hook ends
Wall Plates
• Available in all Post & Rope finishes
x
x
540-1P
Contact us if you need assistance in determining the proper rope length for your intended installation.
48
511 horizontal wall
fixing able to fit up
to 2 ends
509 vertical wall
fixing, fits one end
509C Post loop with
curved back for 2”
tubes, fits one end
550-65
540-2P
550-1S
49
Sign Stands
Poster Display Stands
These popular and widely used free standing metal sign holders are perfect for a variety of settings including:
retail, banks, hotels, leisure and healthcare.
Heavy duty and weather-resistant aluminum construction provides a long-term, practical
use for any environment. Featuring a variety of display options as shown below:
Sign Stands
Sign Stands
• This popular sign stand is available in
7”x11”, 8.5”x11”,11”x14”, 14”x22” and 22”x28”
Tensator®
14.25"
[359mm]
• Heavy-duty frame size can be horizontal or vertical
(specify on order)
22.25"
[562mm]
Tensator®
1310 Sign Stand
• Height to Underside of Frame is 36”
• Available in Post & Rope product line finishes
56.75"
[1442mm]
Order Code: 1310
1310 Base Options:
35lb[16kg]
Traditional
PDS
PDS 1/2
PDS 1/2/3
Overall height: 56”
15”x24” rectangular tubing frame
base. Available: 14”x22” in polished
chrome or 22”x28” in black
Overall height: 56”
15”x24” rectangular tubing frame
base. Available: 22’’x28’’ in black
Overall height: 90”
24”x25” rectangular tubing frame
base. Available: 22”x28” in black
Universal
• Light duty frame size 7”x11” or 11”x14”
can be horizontal or vertical
7.25"
[181mm]
• Adjustable height from 45.75” to 72”
• Available in: polished chrome, satin chrome,
polished brass & satin brass
Order Code: 1410
45.75"
[1162mm]
• Base size is 10”
10lb(4.5kg)
ADJ to 72.00"
[1892mm]
1410 Sign Stand
11.25"
[283mm]
Overall height: 62”
Weight: 95 lbs.
18”x26” rectangular tubing frame base
Available: 22”x28” in black & powder
coated colors
Includes Lexan® windows
PDS 1330
1350 Weather Warrior
Overall height:
(14”x22”) 56” or (22”x28”) 60”
10”x14” flat base.
Available: 14”x22 in polished chrome,
22”x28” in black
Protects graphics and stands up to any weather conditions.Weatherproof
sign frame completely encloses message behind durable Lexan® windows.
Exclusive bottom-loading design makes sign changes easy. Lock-in screws
deter tampering. Contains condensation release vents.
Clear acrylic protective inserts sold separately
Order Code:
Acrylic Inserts, specify size
50
51
APG 1 & APG 2
APG 1 & APG 2 - Advanced Pedestrian Guidance
APG I is a compact, portable and robust public guidance solution that enables easy, efficient setup of an extended
barrier to prevent pedestrian or vehicle access into potentially unsafe areas.
APG 2 is a dual wheeled, easily maneuvered access restriction product, capable of being solely operated through
the use of a hand operated web extension mechanism to create a high visibility dual barrier line to help avoid
accidents caused by unwanted traffic in danger zones.
APG 1
• 4 caddys can extend up to 105’
• Mobile deployment provides quick setup of continuous
barrier with ease
• Large diameter wheels make the unit easy to move and maneuver
• Locking wheels for added stability
Tensabarrier®
• Strong frame with Yellow/Black diagonally striped belts create a
highly visible barrier to ensure passenger safety and reduce
passenger waiting time to board or exit
• Cart and caddy system is compact and easy to store
• Robust steel frame delivers durability in harsh environments
• Chemical resistant, hard wearing rubber wheels and hand-grips
Specifications:
Footprint: 40.55” x 30.31”
Height: 3’ 5”
Individual Weight Post: 26.45 lbs.
Trolley with 4 posts: 150 lbs.
Order Code: APG 1
Extends to 105 ft.
multiple directions
APG 2
• High visibility Yellow finish complete with reflective stripes for perfect
night time visability
• Easy to use hand wound mechanism enables webbing extension up to 75’
• Webbing locking spools keep barrier perfectly in place
• New compact design makes for easier movement
• Full steel frame includes zinc undercoat for extra weather protection
• Create a physical barrier to restrict pedestrians, further ensuring safety
• Cost effective
• Save storage by eliminating multiple posts
Specifications:
Footprint: 15.43” x 21.50”
Height: 3’5”
Weight: 132.28 lbs. concrete base
Order Code: APG 2
Extends to 75 ft.
52
53
Tensabarrier®
Adapta-Rail
Adapta-Rail
Blending style, safety and time-saving installations, Adapta-Rail is the perfect solution for any chain store, pharmacy
or outdoor setting. Easily configure this simple yet sleek railing system using any one of our post models to
meet your specifications and installation requirements. Adapta-Rail is available in steel tubing with welded flange
construction to bring a lifetime of reliable service and elegance to your facility.
While we offer all the standard solutions, we can easily custom fabricate your order for your personal style and
preference. For total design control, simply select from our highest quality materials and tubing finishes.
Standard Post Models
Post Order Example
Model 0L5
Zero line
5” Flange
Model 1L5
Single Line
5” Flange
Model 2L5
Dual Line
5” Flange
Model 3L5
Triple Line
5” Flange
Model 0L7
Zero line
7” Flange
Model 1L7
Single Line
7” Flange
Model 2L7
Dual Line
7” Flange
Model 3L7
Triple Line
7” Flange
Post Model: 2L7
Post Height: 36”
Tube Dia. 2”
Post Configuration: End
Post Finish: Polished Chrome
Standard Post Configurations
end
center
corner
3-way
angle
no rail
Round Tubing
Model 920-1P (polished chrome)
Model 920-3S (satin stainless)
All posts are available in stock heights of 36” & 44” other heights available for special order custom projects.
Available in satin stainless and polished chrome finishes with 5” or 7” flange attachment.
54
55
Tensabarrier®
Turnstiles
Turnstiles
Turnstiles are a classic way to efficiently manage high volume traffic flow.
Our selection of space-saving turnstiles and supporting railings provide
reliable access control in supervision free areas. We will work with you to
construct the ideal solution to suit your space requirements.
Model 105-3S-GR
The three arm turnstiles are designed to meet minimum space
requirements. Traffic is directed through the one-way traffic
controllers with self positioning arms. All models (except
portable) mount to the floor through holes in the base.
Features and Benefits:
• Stainless steel arms and housing
• Wear-resistant black vinyl painted pedestal
• Portable unit with floor tread and guide rail
• Overall width: 27” Weight: 120 lbs.
• To include counter/register add -R
Order Code: 105-3S-GR
When ordering, specify rotation
Left Hand
56
Right Hand
57
Turnstiles
Turnstiles
Space Saving Turnstiles
Tensabarrier®
22.5”
30”
12.75”
26.75”
14”
Model 105-3S
Model Four Arm Turnstile
Model 104 Turnstile
Model 99 Turnstile
Same as 105-3S but without floor tread & guide rail.
Often used in conjuction with an adapta-rail system,
Four Arm turnstiles are ideal for any application where
patron flow control is desired.
Wall mounted version of our 99 turnstile,
complete with mounting bracket.
• Complete with polished chrome or satin stainless
steel post and 7” diameter floor flange
• For portable unit with Floor Tread and
Guide Rail, add -GR
• To include counter/register, add -R
• Ships standard clockwise rotation but may be easily
changed to counter clockwise in the field
Specifications:
• Solid construction and utilizes a silent one-way
clutch that allows the turnstile to rotate in one
direction
Length from back to tip of arms: 23”
Weight: 90 lbs.
Finish: satin stainless
• Includes all pieces shown above
Order Code:
Specifications:
105-3S
Overall height: 37.5”
Overall width: 52”
Weight: 90 lbs.
Finish: polished chrome
Order Code:
When ordering, specify rotation
Four Arm Turnstile
Tensabarrier®
26.25”
• Satin stainless arms & housing
Specifications:
• To include counter/register, add -R
Back measures 6” x 17”
length from back to tip of arms is 23”
• For use in conjunction with Adapta-Rail system
Order Code:
Weight with bracket: 50 lbs.
99-3S-1P Polished Chrome
99-3S-3S Satin Stainless Steel
Order Code:
104-3S Stainless Steel Arms,
Stainless Steel and Black Housing
Order Code:
104-2P Brass Arms, Brass and Black Housing
When ordering, specify rotation
When ordering, specify rotation
23"
16"
20"
23"
23"
16"
Left Hand
58
Right Hand
16"
Left Hand
Right Hand
Left Hand
Right Hand
59
Fixed Railing
Tensator’s Fixed Rail System is a modular railing system which allows you to vary the number and lengths of rails
and post types according to design requirements.
Ideal for defining areas alongside entrance gates, closing off non-accessible areas, creating a fixed sleek single line
queue or generating an indoor shopping cart parking area to safely store carts when not in use.
Tensator® offers an economical range of reliable and practical Access Control Mechanical Gates, perfect for
environments where maximum security solutions are not required. Customers can choose from left or right
handed Standard Mechanical Gates, Emergency Exit or Checkout Closure gates incorporating a manual
break-out facility.
Features:
Features:
• Mild steel components that are available in polished chrome finish as standard
• Polished Chrome finish as standard for a consistent corporate look
• The 36” gate arm length can be customized to meet specific requirements
• Standard post height 42” Choice of 59” and 78.75” cross rails
Tensabarrier®
Tensabarrier®
Tensator® Mechanical Gates
Mechanical Gates
Fixed Rail System
• Gate arm features internationally recognized entry ‘Arrow’ and ‘No Entry’ symbol as standard
• Variety of posts available to fulfill any layout requirement – end posts, middle posts, corner
right & left hand posts & T-posts
• Easy floor fixing via four bolts that are concealed underneath the base cover
• Ideal for creating welcoming entrance and exit systems, defining walkaways or politely guiding personnel away from non-access areas
Benefits:
Benefits:
• Guide your customers with a sleek fixed rail system
• Reliable and practical access control solution
• Perfect for areas whereby maximum security is not required
• Demarcate indoor shopping cart parking areas using sturdy 1.5” OD cross rails
• Ideal for creating welcoming entrance and exit systems, defining walk ways or politely guiding personnel away from non-access areas
• Permanently cordon off restricted areas
• Creates the perfect access control solution when used in conjunction
with Tensator’s Automatic or Mechanical Gates
• Can be used in conjunction with Tensator’s Fixed Rail System or as a standalone mechanical gate solution
• The Emergency Exit Gate provides an ideal solution for guiding customers through
exit routes, as the gate arm remains static at 90 degrees until reset
Arm Configuration:
• Customizable up to a length of 38”
• Full depth gate arm with infill panel
• White arm infill panel with ‘Arrow’/’No Entry’ graphic
• Emergency exit or customized graphics
• Colored or transparent infill panel on request
Single Line Queue Barrier
7.2”
• Polished chrome
Technical Specifications:
Standard Gate Arm Length
38”
10.4”
4”
End Post
60
Flange Cover
38”
10.4”
10.5”
Gate Body Diameter
4.3”
36.75”
Gate Diameter
38”
42”
36.75”
Center Post
42”
42”
Corner Post
Gate Height
4.3”
7.2”
Finish:
Indoor Cart Coral
61
Automatic Gates
Optional Features:
Tensator’s Automatic Gate creates the perfect solution for directing the flow of customers and staff, maintaining
an additional level of security within your premises. While many features are built in as standard, the Tensator®
Automatic Gate can be customized to meet your individual requirements with a range of additional options,
creating a one-stop solution for your access control requirements.
• Stainless Steel, Satin Chrome and Coated RAL colors/finishes
Features:
• Sleek and elegant with 4” body diameter in polished chrome 36” gate arm complete with white infill panel and international Arrow/No Entry symbols
• Ceiling mounted “motion and presence detection sensor” for enhanced detection in confined areas
• Ultrasonic Sensor – Rear body mounted sensor option offers additional safety, automatically stopping movement of the gate arm should a person be detected within the swing area. Fully compatible for activation with card
reader, proximity reader, radio frequency and keypad switch
Benefits:
• 90 and 180 degree operation, left and right hand orientation
• Tensator’s Automatic Gate creates the perfect solution for directing the flow of customers and staff, maintaining an additional level of security within your premises
• Miniature radar approach sensor detects the movement of customers/ staff triggering the gate to open automatically
• When fitted in conjunction with Tensator’s Fixed Rail System, it provides the perfect access control solution for a distinguished entrance and exit route
• Adjustable opening time delay of 0 – 20 seconds with the option of permanent open mode via a manual
switch - useful for deliveries and maintenance
• Optional ultrasonic safety sensor ensures a gate arm ‘holding position’ when movement is sensed within a defined zone. This safety device avoids any potential injury or harm and when the zone is cleared automatic operation is resumed
• Audible alarm to alert staff if the arm is pushed/pulled in either direction when closed. The alarm sounds for 5 seconds, after which the automatic resetting resumes normal operation
• Can be linked to a fire alarm system to drive the gate arms into the open position in the event of emergency;
in the event of power failure the arms can be manually pushed into the open position
• If the arm becomes blocked during operation, the gate motor automatically adopts a sleep mode after 4 movement attempts. Normal operation will resume when the object has been removed
Tensabarrier®
Tensabarrier®
• Eco-friendly and energy efficient
• Full Depth Gate Arm with acrylic infill panel for enhanced security
Automatic Gates
Tensator® Automatic Gates
• If the arm becomes blocked during operation, the gate motor automatically adopts a sleep mode after 4 movement attempts; normal operation will resume when the object has been removed
• In the event of power failure the arms can be manually pushed into the open position
• Can be linked to a fire alarm system to drive the gate arms into the open position in the event of emergency
• If the gate is pushed in a reverse direction during operation, the break out audio alarm releases a high pitch noise
for 5 seconds (before resetting) which automatically alerts nearby staff to problems such as shoplifting
• Ability to customize 36” gate arm length to meet specific requirements
• Easy to reconfigure for new customer layouts and can be integrated into existing control systems
Arm Configuration:
• Customizable up to a length of 36”
• Full depth gate arm with acrylic infill panel for enhanced security
• White arm infill panel with ‘Arrow’/’No Entry’ graphics as standard
• Emergency exit or customized graphics
• Colored or transparent infill panel on request
Finish:
• Polished chrome
Technical Specifications:
Gate Height
44”
Gate Body Diameter
4”
Standard Gate Arm Length
36”
Gate Arm Depth
10”
Automatic Gates
62
63
Post Color Options
Post Color Options
Tensator® offers a wide pallet of colors and finishes, ensuring just the right look for any application and
décor. From powder coated paints that match any interior, to the warm and luxurious look of solid brass,
or the cool crisp look of stainless steel, we can also custom finish any metal post to meet your needs.
Whatever your requirements, Tensator® has a finish for you.
Powder Coated: Economical, extremely durable & resistant to wear
33S Satin Black
33G Colorific Black
89 Black Wrinkle
73 Hammertone Gray
87 Metallic Silver Gray
91 Light Metallic Silver
81 Silver Moon
92 Dove Gray
T - Standard P&R - Premium
T - Premium P&R - Premium
T - Premium P&R - Standard
T - Premium P&R - Premium
T - Standard P&R - Premium
T - Premium P&R - Premium
T - Premium P&R - Premium
Tensabarrier® and Post & Rope Lines
Tensabarrier® and Post & Rope Lines
(Finishes depicted may differ in actual appearance & batches of certain finishes can differ)
T - Premium P&R - Premium
T = Tensabarrier® / P&R = Post & Rope
Premium = Finishes that are also available - no minimums required - *Lead times may apply
64
65
Post Color Options
32 White
1P Polished Chrome
T - Premium P&R - Premium
65 Gold Vein
T - Premium P&R - Premium
100 Beige
T - Premium P&R - Premium
66 Copper Vein
T - Premium P&R - Premium
35 Yellow
T - Standard P&R - Premium
82 Sun Gold
T - Premium P&R - Premium
64 Silver Vein
T - Standard P&R - Standard
6 English Antique Brass
T - Premium P&R - Premium
T - Premium P&R - Premium
1S Satin Chrome
2P Polished Brass
8 Statuary Bronze
10 Antique Copper
T - Standard P&R - Standard
T - Premium P&R - Premium
T - Standard P&R - Standard
2S Satin Brass
T - Standard P&R - Standard
T - Premium P&R - Premium
Stainless Material:
*Stainless material is only available for
the following Tensabarrier® models:
890U & 890B
889U & 889B
889T2U & 889T2B
21 Red
T - Premium P&R - Premium
23 Blue
T - Premium P&R - Premium
94 Purple
T - Premium P&R - Premium
28 Green
3S Satin Stainless
Tensabarrier® and Post & Rope Lines
Tensabarrier® and Post & Rope Lines
Metal Finishes:
Post Color Options
Powder Coated: Economical, extremely durable & resistant to wear
3P Polished Stainless
T - Premium P&R - Premium
Plastic Material UPVC: Only available for Tensabarrier® models utilizing plastic posts
40 Burgundy
T - Premium P&R - Premium
66
46 Brown
T - Premium P&R - Premium
33 Black
T - Standard
32 White
T - Standard
35 Yellow
T - Standard
21 Red
T - Standard
23 Blue
T - Standard
T = Tensabarrier® / P&R = Post & Rope
Premium = Finishes that are also available - no minimums required
T = Tensabarrier® / P&R = Post & Rope
Premium = Finishes that are also available - no minimums required
* Custom Post Colors: Please call us for details. We can custom powder coat to meet your needs.
* Custom Post Colors: Please call us for details. We can custom powder coat to meet your needs.
67
Merchandising
In-Queue
In-Queue Merchandising
Our In-Queue System provides a one-of-a-kind customized layout that assists in creating increased sales through a
variety of front-end product showcase options. Front of house customers are a captive audience and the In-Queue
System offers a specialized area to highlight selected items to waiting customers.
Unique panel designs allow retailers to merchandise
a wide range of products for their front end
Product
Order Code
1.
TENSABOWL 7x5.5
Merchandising Bowl
2.
Snap Frame
IQSA-SNAP
3.
7” Deep Wire Shelf
06847
4.
8” Deep Wire Shelf
06848
5.
9” Deep Wire Shelf
06849
6.
11” Deep Wire Shelf
06852
7.
PETG Magazine Holder
07281-000
8.
7”x11” Light Duty Sign Frame
LIGHTDUTYSIGNFRAME 711
9.
Impulse Tray Clear Acrylic
LMMA42
10.
4" Scan Hook - Polished Chrome
06856
11.
Extra Height Totem
D-B-EXT-TOTEM
12.
Tensabeam - Top & Bottom
BEAMSET
13.
Standard Height Acrylic Panel
IQSA-48-FH-CLEAR
14.
Gift Card Holder
GIFTCARD HOLDER
15.
Standard Height Post Center
IQMS-C-91
16.
Extra Height Corner Post
IQMS-EXT-CN-91
17.
Clear Rectangular Acrylic Header
IQM-STD-HEADER
18.
8” Shelf
LMMA18-91
19.
11” Shelf
LMMA17-91
20.
13.5” Shelf
LMMA16-91
21.
Extra Height Center Post
IQMS-EXT-C-91
22.
Clear Curved Acrylic Header
IQM-CURVED-HEADER
23.
Standard Height Post End
IQMS-E-91
24.
Angled Basket Silver
LMMA46-91
25.
Impulse Tower
IMPULSE TOWER
26.
Merchandising Bowl w/ 7’x11” Frame
TENSABOWL 7x11
9
What can In-Queue
Merchandising from
Tensator® do for you?
11
12
10
14
15
13
8
12
21
1
17
18
25
22
7
19
23
3
• Maximizes dollar per square ft by utilizing non revenue
generating space
• Enhances brand awareness and communication with
waiting customers
20
2
4
• In-Queue Merchandising has
proven to increase impulse sales and margins by up to 30%
16
• Speed customer flow within
busy retail environments
• Improve store operations,
customer satisfaction and
provide a dramatic return
on investment
24
26
5
6
* See page 70-71 for additional accessories
Ideal for High Volume Retail Locations Including:
68
• Drug & Pharmacy
• Hardware
• Apparel
• Department Chains
• Automotive
• Electronics
• Office Supplies
• Sporting Goods
• Movies & Games
69
Merchandising
Building Your In-Queue System
1a
1b
Step 4. Choose Panel Accessories
1c
3a
3b
4a
2
4b
LMMA6-91
LMMA16-91
LMMA17-91
LMMA18-91
CD/DVD Display Shelf - Silver
46.875” L x 9.25”W x 8.875”H
MA16 Display Shelf - Silver
46.875” L x 13.5”W x 4.25”H
MA17 Display Shelf - Silver
46.875” L x 10.625”W x 4.25”H
MA18 Display Shelf - Silver
46.875” L x 7.6875”W x 4.25”H
06847
06848
06849
06852
7” Deep Wire Shelf - Silver
45.5” L x 7”W x 4”H
(91) Silver or (33) Black
8” Deep Wire Shelf - Silver
45.5” L x 8”W x 4.25”H
(91) Silver or (33) Black
9” Deep Wire Shelf - Silver
45.5” L x 9”W x 4.75”H
(91) Silver or (33) Black
11” Deep Wire Shelf - Silver
45.5” L x 11”W x 5.75”H
(91) Silver or (33) Black
LMMA46-91
LMMA50
LMMA51
LMMA52
MA46 Angled Basket- Silver
22.25” L x 11”W x 6.125”H
MA50 Wire Basket
15” L x 12”W x 5.375”H
(91) Silver or (33) Black
MA51 Wire Basket - Silver
23.75” L x 12.25”W x 4.25”H
(91) Silver or (33) Black
MA52 Wire Basket - Silver
24.5” L x 10.25”W x 5”H
(91) Silver or (33) Black
IQSA-SNAP
IQM-STD-HEADER
IQM-CURVED-HEADER
GIFTCARDHOLDER
Snap Frame
24.125” L x 36.125”W x 1”D
Clear Rectangular Acrylic Header
need to order 2 per panel
48” L x 10.25”W x .125”D
Clear Curved Acrylic Header
need to order 2 per panel
48” L x 10.25”W x .125”D
Gift Card Holder
20”L x 10.125”W x 4” D Silver
(specify for wood or aluminum panel)
07281-000
O6386-00
TENSABOWL
BOWL DIVIDER
PETG Slatwall Magazine Holder
9.5” L x 2.875” W x 9.125” H
MA1 Acrylic Magazine Holder
8.75” L x 3.5” W x 9” H
Merchandising Bowl
13” Dia. x 6” Deep
For Merchandising Bowl
Clear Acrylic
PRONG HOOK
SCAN HOOK
53486
LMMA42
Specify size and color
4”, 6”, 8” & 10”
(91) Silver or (33) Black
Includes flip scan label holder
Specify size and color
4”, 6”, 8” & 10”
(91) Silver or (33) Black
Flower Ring
11.625”L x 6.75”W x .25” D
(91) Silver or (33) Black
Impulse Tray Clear Acrylic
44”L x 12.25”W x 4” H
(specify for wood or aluminum panel)
In-Queue
Step 1. In-Queue Panel Options
1a Standard/full height double sided slatwall panel: wood, 38”H x 48”W (includes post height)
Order Code: 1QSAFH-48-91D
1b Standard/full height single sided slatwall panel: wood, 38”H x 48”W (includes post height)
Order Code: 1QSAFH-48-91S
1c Extra height double sided slatwall panel: wood, 48”H x 48”W (includes post height)
Order Code: 1QSAEH-48-91
2 Slat Grid Panel: 48”H x 48”W (only accepts wire accessories)
Order Code: SLAT GRID PANEL (specify black or chrome)
3a Standard/full height acrylic panel: 38”H x 48”W (includes post height)
Order Code: ACRYLIC PANEL-STANDARD
3b Extra height acrylic panel: 48”H x 48”W (includes post height)
Order Code: ACRYLIC PANEL-EH
4a Standard/full height aluminum panel: (5 tier) - 38”H x 48”W (includes post height)
Order Code: 1QM-AP-5-91
4b Extra height aluminum panel: (7 tier) - 48”H x 48”W (includes post height)
Order Code: 1QM-AP-7-91
1b. Extra height post 48”
Order Code: 1QMS-E-91 (end)
Order Code: 1QMS-C-91 (center)
Order Code: 1QMS-CN-91 (corner)
Order Code: 1QMS-E-898-91
(end w/spine to accept tensabarrier belt)
Order Code: 1QMS-EXT-E-91 (end)
Order Code: 1QMS-EXT-C-91 (center)
Order Code: 1QMS-EXT-CN-91 (corner)
Order Code: 1QMS-EXT-898-91
(end w/spine to accept tensabarrier belt)
MERCHANDISING BIN
TOTEM
D-B-1291-PETG (standard/full height)
D-B-EXT-1291 (extra height)
D-B-EXT-TOTEM (extra height)
D-B-EH-TOTEM (standard/full height)
38”
1a. Standard/full height post 38”
48”
Step 2. In-Queue Post Options - holds panel
2.5”
Tube O.D.
2.5”
Tube O.D.
13.5”
13.5”
1a.
1b.
Step 3. In-Queue Beam Options - slatwall and acrylic panels only
(not used for slat grid or aluminum panel)
In-Queue beams attach to top and bottom of In-Queue panels, which slide into In-Queue posts.
Top Beam: 48”L
Order Code: IQMB-T-91
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Bottom Beam: 48”L
Order Code: IQMB-B-91
Top & Bottom Beam Kit
Order Code: BEAMSET
* please call for custom color capabilities - we can match any decor to meet your needs
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Electronic Queuing
Tensator®
Electronic Queuing
Our Electronic Call Forward System improves
your front end line management and operational
efficiencies; our Virtual Queue Management
Solutions serve your customer in a first come,
first served manner. We can provide a site survey
and installation while educating you on all the
benefits that both of these queuing solutions
can provide.
SLQ3000 Call Forward LCD Media System
Products & Order Codes:
What can our SLQ3000
do for you?
9
1
*CDU - Central Display Unit
*PDU - Positional Display Unit
8
• Improve customer satisfaction by eliminating wrong queue frustration
7
1
2
3
• Reduce customer walk-aways by 96%, which in turn decreases lost revenues
2
• Entertain customers in the
queuewith engaging content and promotional material
3
6
Part # 53951-33
Wireless *PDU Assembly
Part # 53850-000
eQ Wireless Button
Part # 52871-33S
Standard *PDU Pole
Assembly Black
5
4
4
5
6
• Opportunity for additional revenue stream with third party advertising
• Enhance the customers’
shopping experience
• Improve staff utilization
• Perceived lower wait times for
your customers
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Part # 09781-33S
Part # 07470
Universal *CDU Pole (Satin SLQ3000 Speaker Bar
Black) Combi w/ Single
*PDU Bayonet
Part # 06554-33
eQ 23” LCD *CDU
7
8
9
Part # 09767-33S
Satin Black Universal
*CDU & Hub Mount
Part # 05002-000
Mini PC Hub
Part # 06855-000
Wireless Transceiver
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TENSATOR®
Virtual Queue Management
Multi-Service Machines
Virtual queue management solutions allow the correct
member of staff to be matched to your customers’
requirements. Customers feel that they are being
served as soon as they enter your environment, with
a positive experience of ‘first come first served’ and
the added benefit of being able to relax, browse or
shop while they wait.
Multi-Service Machines (MSM) are self-service systems that can reduce operational costs, improve staff efficiencies,
decrease customer waiting times and enhance overall performance by providing customers with the autonomy to
perform a large number of services themselves via secure 24/7 multi-service interfaces.
Available in a range of formats to meet your exact requirements, multi-service machines are completely customizable,
can perform multiple functions and accept payment in the form of coins, notes and debit/credit cards. With the ability
to be connected to your company’s billing and/or CRM system, the interface can be personalized for each customer to
deliver specific promotional messages and service information.
TENSATOR’S Virtual Queue Management Solutions
Inline is Tensator’s modular virtual queue management solution that effectively manages queues, human resources,
quality of service and media content. Inline® provides a complete range of equipment and a wide set of software
packages designed to meet all levels of customer expectation and service needs. Inline also works in harmony with
Tensator’s other customer journey and people management tools.
Our Inline software platform includes many customizable modules
Inline Client - Enables customer call forwarding, end of service, walkaways, insert notes on tickets all via an
internet connection. | Inline Manager - Allows management the ability to configure systems allowing complete
control over the association of service tickets to the dispenser buttons, organization of the call strategy,
amendments to the display layout and real-time statistical analysis with data export. | Inline Mobile - This key
module provides quality and efficient service through a simple and user-friendly App on your customers’
smartphone or tablet device to virtually put themselves in a queue from anywhere; SMS text alerts notify
customers of their position. | Inline Business Analyzer - Provides in-depth performance measurements that can
be analyzed to improve customer service. | Inline Appointments - Permits customers to book appointments for
specific services either within branch or via the client’s website.
Ideal applications
Sale and dispense of products such as stamps, tickets,
meal vouchers, etc.
Mobile phone refills, purchase SIM cards, upgrade
services, purchase media such as games
Weight dependent postage costs
Printing official documents including account
information, invoices, contract information, tickets
and certificate
Payment of services and invoices
Benefits include
Features include
• Vocal announcement
• Ticket dispensers
• Email alerts
• Media management for call panels
• CRM integration
• Appointments
• Centralized or distributed architecture
• Customizable management reporting
• Multiple languages
Cost savings
8
Provide exclusive promotional offers, discounts and loyalty program bonuses to
customers who use self-service machines
Time saving
12 1
11
2 3 4
9 10
• Web-based solution
By using the self-service machines your customers, do not have to wait in line
5 6 7
24/7 availability
No need to interact with an employee
Exclusivity
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The customer could have access to products or services which are only available through
the kiosk/self-service machine
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Virtual Assistant
TENSATOR® Virtual Assistant
The Tensator® Virtual Assistant is a next generation digital signage solution that is designed to enhance both the
customer experience and the company brand. The Tensator® Virtual Assistant uses cutting edge technology to project
an image and create the illusion of a real person, who acts as an informational and instructional tool for space owners.
Tensator®
Tensator’s Virtual Assistant offers many benefits:
The WOW factor: The audience is presented with an innovative way of experiencing
promotional, advertising and informational messaging
Tells a story, it’s not just signage: Brings messages to life; one of the most innovative
and engaging digital signage products available
Influences behavioral change: Connects with the audience providing an entertaining, engaging
experience and delivering consistent and clear messages via visual and audible cues
Increases revenues: Boosts sales revenues by up to 75% through brand advertising
Improves efficiency and allows redeployment of employees: Works 24/7, 365 days a year
Guaranteed message consistency: Information is expressed in the way it is meant
every time – without loss of quality in delivery
Interactive tool: Touchscreen can be used as a virtual helpdesk
Multi-lingual: Ability to speak in any language
Long-term solution: Provides a lower cost of ownership and a sound longer term
investment for the operator
A completely customizable crowd pleaser!
What Our Clients Say
“It is very, very cool and is another level in which we can provide a great customer experience.This kind of 3D image
really gives it a personal feel and it actually looks like a real person.”
Dennis Hazell,
Associate Executive Staff Coordinator, Metropolitan Washington Airports Authority
“Safety and security is our number one priority, and good security means good customer service.This new virtual
greeter gives us an opportunity to collaborate with the TSA on a more efficient security checkpoint by educating
passengers ahead of time on the do’s and the don’ts of security screening. Our best asset in making the security
screening process move along faster is an informed and prepared customer.”
Ed Freni,
Director of Aviation, Massport
“ Wow, this is an amazing item, I call it the virtual sales assistant because p roducts situated near it are blowing
off the shelves.”
Fran Boller,
Executive Vice President, Nike brands at Haddad Brands
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Metal & Finish
Maintenance & Care
When it comes to polishing, the two ‘big guns’ are brass and chrome. If you clean brass or chrome items regularly, they
will stay in good condition. If they have been neglected for a while, or have never been polished, it’s time to start a cleaning
regimen and stick with it.
Chrome
Cleaning chrome brings to mind most bathroom faucets, and kitchen items such as toasters. Liquid Silver Polish works as
well on chrome as it does on silver. Apply a coating of polish using a sponge or soft cloth, leave it to dry, then clean with
a cotton cloth, and buff with a chamois cloth if necessary. If you are in the habit of wiping chrome fixtures regularly, you
probably do not need to polish them too often, as they will already be in a bright and shiny condition.
Brassware
Liquid Metal Polish works well to clean brass classic post tops. Most brassware has a pattern, so there are “nooks and
crannies” that require cleaning and polishing on the brass surface. Apply a coat of polish with a sponge or soft cloth. As
soon as the coating of liquid metal polish, use a cotton cloth to wipe off the polish, then a chamois cloth to bring out the
shine. To remove any polish residue between the pattern lines, try cotton swabs. If the brass is badly tarnished, it may be
necessary to apply polish two or three times.
Webbing
All webbing including screen printed and dye sublimation can be cleaned using a mild liquid detergent warm water solution.
Maintaining Stainless Steel
The best way to maintain your stainless steel is to keep it clean. The term “stainless” is actually deceptive. The film of
chromium on the surface is what makes it so durable. If not maintained, your steel can actually stain and corrode.This can
happen with simple everyday contaminants like grease, dirt and oils.
Use a wet cloth and mild detergent
When something spills on your stainless surface, wipe it up with a wet cloth. The sooner these stains are removed the
easier they are to clean. If a wet cloth doesn’t do the trick, you can add a mild detergent such as dish soap. Most of the
time stainless steel cleaners are unnecessary. Soap and water is gentler on your surface and should be attempted before
using harsh chemicals.
Core Product Range
Our core product range consists of Tensabarrier®, Post and Rope, Frames and Wall Units.
Our service can deliver these items and set them up on the same day as delivery. No order is
too small or too large.
In-Queue Merchandising Solutions
Our In-Queue Merchandising Solutions work to effectively keep your queue flow organized and
front end as maximized for increased revenue as possible. Services can be provided to custom build
any queue.
Value Added Service
Maintenance and Care
Tensator® provides white glove delivery and installation as a value added service for our customers.
Including in this service is delivery of product, installation and setup of all items while providing
removal of any refuse. Additionally, other pre-existing products can also be removed at your request.
TENSATOR®
White Glove Service
Electronic Queuing
Our Electronic Call Forward system serves your customer in a first come, first served manner.
We can provide a site survey and installation while educating you on all the possibilities that this
queuing solution can provide.
Virtual Assistant
The Virtual Sssistant is a digital signage platform that projects an interactive, engaging image tailor
made with your message. A highly customized item such as this requires installation from our
experienced staff.
There are limitless options the white glove service can assist you with.
Please inquire about any custom requests for your queue management needs.
Use glass cleaner to remove fingerprints
When equipment and smallwares are touched throughout the day, fingerprints get left behind. Oils from fingerprints can
scratch the mirror polish on stainless steel. Glass cleaner is very effective at getting rid of these stains.
Dry immediately after cleaning
Water spots from hard water can be avoided if the cleaned area is dried immediately. This simple step could save you a
headache later. Again, wipe in the direction of the finish.
Bleach and chlorine do more harm than good
While bleach is guaranteed to wipe out bacteria, it can cause more harm than good to stainless surfaces. It breaks down
the protective film on your stainless steel. An ammonia solution is suitable to use in its place.
Never use rough abrasive sponges and steel wools
These rough cleaning utensils scratch the surface of your stainless steel making it more susceptible to rust.
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79
Shipping Information
Small Packages
Services Available
Small packages are less than 70 lbs. and do not exceed 135” girth
(over 70 lbs. will have an additional handling charge)
• Inside Delivery
• Lift Gate
• Construction Site
• Residential
Available for 1-4 posts to be shipped using Ground Service.
• Call Before Delivery - additional charges will apply
Our preferred small package carriers are UPS and FedEx.
Single items over 70 pounds or length and girth over 135” long will be shipped by LTL common carrier.
(Please call for freight quotes.)
LTL Carrier Services
• Continental US
• Puerto Rico
• Canada
• International Ocean and Air freight service are also available
What is dimensional weight also known as DIM Weight?
(Please call for freight quotes.)
The DIM Weight (also known as the volume weight) is the minimum weight that a standard package of a generic size
may be handled by carriers such as: UPS or FedEx.
Returns
How is dimensional weight calculated?
If you need to return a product, please contact Customer Service at (800) 441-0019 or returns @tensator.com.
Items that were ordered incorrectly are subject to a restocking fee. Please refer to Terms & Conditions.
In order to calculate the dimensional weight, the standard carton dimensions
are required.
Damaged Shipments
At time of delivery and receipt, shipment must be inspected for any visible damage and/or open boxes and
brought up to the attention of the carrier at that time in order for a claim on the carrier to be filed.
Our standard carton dimensions for all posts are 15”x15”x43” (see figure)
Dimensional weight is calculated by:
length (inches) times width (inches) times height (inches) divided by 166.
If product is received damaged, please call Customer Service within 48 hours of receipt. Please refer to
Terms & Conditions.
Example: One post per carton (15x15x43/166) = 59 lbs. DIM weight.
The carton ships at a dimensional weight of 59 lbs.
International Shipments
Services Available for Small Packages
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties
and fees levied by the destination country. The recipient of an international shipment may be subject to such import
taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for
customs clearance and final delivery must be borne by the recipient; we have no control over these charges and
cannot predict what they may be. Customs policies vary widely from country to country; you should contact your
local customs office for further information. When customs clearance procedures are required, it can cause delays
beyond our original delivery estimates.
• Ground – delivery based on distance to destination (1–5 business days)
• 3 Day Select – delivered by end of 3rd business day
• 2nd Day Air A.M. – 2 business days delivered by 10:30 A.M.
• 2nd Day Air – 2 business days delivered by end of day
• Next Day Air Early A.M. – delivered next business day as early as 8:00 A.M.
• Next Day Air - delivered by 10:30 A.M. next business day
• Next Day Air Saver – delivered by 3:00 P.M. next business day
Tensator®
Tensator®
Shipping Information
Shipping Options
DIM Weight
15x15x43/166 = 59 lbs.
Saturday delivery available for certain locations.
Expedited services for small packages dependent on delivery zip code are available. Order must be received by
12:00 P.M. Eastern Standard Time to ensure expedited delivery.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer
service options may not be available; product manuals, instructions and safety warnings may not be in destination
country languages; the products (and accompanying materials) may not be designed in accordance with destination
country standards, specifications, and labeling requirements.
Standard 50 post packing configuration on a 40”x48” pallett
LTL Freight
We will use the most competitive carriers for shipments that have five or more posts.
Volume Freight (7 pallets or more – up to full load)
Less than truckload (LTL) shipping is the transportation of relatively small freight in addition to selecting the right
carrier, bill of lading, classifications, and options that meet the needs and are cost competitive for the customers.
50 Posts to a Full Pallet >>
40”
80
48”
81
Product Warranty
Tensator®
Covers EQ Systems, Automatic Gates,Virtual Assistant & Virtual Queue Management Systems
We are proud of the value built into every one of our products.Tensator, Inc. is committed to bringing you products of the highest
quality and value. We stand behind our products, with quick responsive service and a comprehensive warranty. All of our products
feature state-of-the-art materials built with expert craftsmanship and are designed to last. To assure quality, we monitor every
aspect of the production process, from initial assembly to final packaging. We do recognize that on rare occasions, variations can
occur and so all our products are covered by a full warranty.
We are proud of the value built into every one of our products.Tensator Inc. is committed to bringing you products of the highest
quality and value. We stand behind our products, with quick responsive service and a comprehensive warranty. All of our products
feature state-of-the-art materials built with expert craftsmanship and are designed to last. To assure quality, we monitor every
aspect of the production process, from initial assembly to final packaging. We do recognize that on rare occasions, variations can
occur and so all our products are covered by a full warranty.
Standard Two (2) Year Warranty
Standard One (1) Year Warranty
This warranty covers all Tensator and Lawrence branded product(s). Posts, ropes, rope ends, belts, cassettes, signs, frames, stands,
railings, gates and turnstiles are warranted to be free of defects in materials and workmanship for two (2) years from date of
shipment. Queueway items are warranted to be free of defects in materials and workmanship for one (1) year from date of
shipment. Proper documentation must be supplied in order to determine warranty validity. Acceptable forms of proof are invoices,
paid receipt or purchase order that Tensator is able to verify that goods were shipped against. Product(s) under warranty must
be paid in full. If a Tensator product fails to perform to specifications due to an imperfection in materials, manufacturer failure or
defect, we will repair or replace it with the same or equal product upon return of the defective product(s) at no charge during
the warranty period.
This warranty covers all Tensator and Lawrence branded product(s). All electronic item(s) hardware is warranted to be free
of defects in materials and workmanship for one (1) year from date of shipment. If a claim is made for a hardware component
failure due to imperfection in materials, manufacturer failure or defect, we will supply and charge for a replacement. Upon receipt,
inspection and confirmation that defective item has a manufacturing defect, full credit will be issued and applied to replacement
charged. Proper documentation must be supplied in order to determine warranty validity. Acceptable forms of proof are invoices,
paid receipt and/or purchase orders that Tensator is able to verify that goods were shipped against. Product(s) under warranty
must be paid in full.
Tensator reserves the right to investigate all warranty claims. A Tensator Customer Service Representative must be notified within
30 days of a defect occurrence to qualify for warranty service.
Product(s) may be returned only after you receive a Return Material Authorization (RMA) along with specific shipping instructions.
In the event that a shipment is sent back without RMA, shipment will be refused. Tensator has the sole discretion to issue product
refunds at the purchase price as long as upon inspection & confirmation customer abuse / misuse are not noted.
Customized Items
All customized items are not eligible for refund. They are warranted against defects in materials and workmanship for two
(2) years.
Limitations
Tensator is not responsible for the repair or replacement of product(s) subjected to abuse, improper use causing defect as a
result of the following:
• Unauthorized repairs, accident, alteration, misuse, neglect, fire, flood, acts of God or normal wear and tear such as chipping and tarnishing over a period of time.
• Extreme outdoor conditions such as excessive moisture, temperature or other damage caused by outdoor elements. Products and finishes meant for outdoor use are weather resistant, not weather proof.
• Altered, modified, misused, vandalized or improperly installed product(s).
• Contaminants and/or treatments not recommended as described in the product care literature supplied with the product and available online at www.tensator.com
How to Obtain Warranty Service
To initiate warranty benefits, follow these instructions:
• Items purchased directly from Tensator, call 800-441-0019 to obtain a Return Merchandise Authorization (RMA) number.
• Items purchased through a Tensator Dealer, contact Dealer directly for RMA number.
• Items returned due to dealer or customer ordering incorrectly, RMA will incur a 25% restocking fee upon credit issuance.
1. All items must be packed in original packaging or adequate, protective packaging. Any items received with inadequate
packaging will be refused.
EQ Systems and Virtual Assistants that are not defective are not cancelable once ordered and are not returnable once shipped.
Once an item reaches its “End of Life” or “End of Service,” comparable item(s) will be used.
“Consumables” commonly defined as items that consumers buy recurrently, items which get used up or discarded such as but not
limited to light bulbs, batteries, paper, spindle (paper support) and keys are not covered under warranty.
Tensator reserves the right to investigate all warranty claims. A Tensator Customer Service Representative must be notified in
writing within 30 days of a defect occurrence to qualify for warranty service. Must be able to supply acknowledgement received
from Tensator within the 30 day time frame that request was received.
Product(s) may be returned only after you receive a Return Material Authorization (RMA) along with specific shipping instructions.
In the event that a shipment is sent back without RMA, shipment will be refused. Tensator has the sole discretion to issue product
refunds at the purchase price as long as upon inspection & confirmation customer abuse / misuse are not noted.
Transportation and shipping charges are not covered by the warranty and are the sole responsibility of the customer.
Limitations
Tensator is not responsible for the repair or replacement of product(s) subjected to abuse, improper use causing defect as a result
of the following:
• If a Tensator “Certified” Installer is not performing installation, Tensator is not liable for any damages incurred during
installation. Warranty will be null and void. Only “Hardware” found to be defective out of the box will be covered under
warranty.
• Unauthorized repairs, accident, alteration, misuse, neglect, fire, flood, acts of God or normal wear and tear such as but
not limited to chipping and tarnishing over a period of time.
• Extreme conditions such as power surge, dust, excessive moisture, temperature or other damage caused by outdoor
elements. Products and finishes meant for outdoor use are weather resistant, not weather proof.
• Altered, modified, misused, vandalized or accidental damage or failure to operate EQ System in accordance with Tensator
product instructions.
• Customer directed modifications/incorporations of any other hardware or software into the system or any of its
components. Tensator will not be responsible for repair of errors or hardware malfunctions if modifications or enhancements
to the EQ System were made by any other person(s) other than a Tensator Representative.
• Cosmetic damage found on cabinets / acrylic is not covered.
• The item has been operated outside its intended output capacity (heating temperature).
2. RMA number must be clearly visible and legible on outside of carton and/or shipping label. Items will be refused if RMA
number was not obtained prior to shipping.
• Inadequate maintenance, corrosive environments or installed outside applicable building, mechanical and electrical codes.
3. Carton and/or shipping label must specify name of dealer or customer returning goods along with address.
The EQ System software has been designed to run on Microsoft Windows Operating systems as a standalone package. Integrating
the software with any other software package or operating systems is not covered by the warranty. Service calls to resolve issues
of this nature will be charged accordingly.
4. Items must be shipped pre-paid and insured. Send to the following address:
Tensator, Inc.
260 Spur Drive South
Bay Shore, NY 11706
Save proof of shipping (tracking information) in the event shipment is lost or damaged in transit. Product(s) will be inspected upon
receipt. Manufacturing defects will be repaired or replaced free of charge. Please note that the Tensator Product Warranty service
is non-transferable and can be redeemed only by the original owner.
Tensator®
Tensabarrier, Posts, Ropes, Sign Brackets, Frames, Stands, Railings, Gates, Turnstiles and Queueway Warranty
Transportation and shipping charges are not covered by the warranty and are the sole responsibility of the customer.
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Electronic Items Warranty
Electronic Items
PRODUCT Warranty
• The warranty does not cover costs incurred as a result of training, troubleshooting, installation and/or customer service.
Please visit www.tensator.com for the recommended system requirements.
How to Obtain Warranty Service
To initiate warranty benefits, follow these instructions:
In the event of a problem, contact Tensator Technical Support at 1-800-771-3058. If your purchase was made through a Dealer,
please contact them for Technical Support. Technical Support Associates will be able to answer your questions and direct you to
Customer Service if additional actions are required.
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Terms & Conditions
TERMS AND CONDITIONS OF SALE
The Terms and Conditions of Sale contained herein (the “Agreement”) constitute the entire agreement between Tensator, Inc. (“Seller”)
and the party that places a purchase order with Seller (“Buyer”), and shall control all purchases of Products and Services (as hereinafter
defined) by Buyer from Seller. Although Seller has used reasonable efforts to accurately illustrate and describe its Products and Services in
its catalogs, literature, samples, and other advertising material, such illustrations and descriptions are for the sole purpose of identifying the
Products and Services, and do not express or imply an affirmation of fact that the Products and Services will conform to their respective
illustrations or descriptions. No form of acceptance of Buyer’s purchase order, except Seller’s written or electronic acknowledgment
provided to Buyer, shall constitute valid acceptance; any such acceptance is expressly conditioned on Buyer’s assent to the terms hereof
and the exclusion of all additional or different terms, and Seller hereby gives notice of its objection to any additional or different terms
proposed by Buyer in its purchase order or elsewhere, except as may be set forth in a written agreement expressly superseding these
terms. Seller hereby reserves the right to correct clerical or typographical errors made by its employees at any time.
1.1 Product(s) and Service(s) shall mean any product(s) and/or service(s) identified on:
(a) Seller’s proposal and/or quotation;
(b) In the event of inconsistency between the purchase order, proposal, quotation and/or order acknowledgment, the final correspondence
between Seller and Buyer will supersede all other documents unless (Buyer) has notified (Seller) of inaccuracy.
1.2 Seller shall give Buyer prior notice of proposed alterations to Products and/or Services that Seller deems necessary to comply with
applicable safety standards and/or other statutory requirements and of any other alterations it might make that do not materially affect the
quality or performance of the Products and/or Services specified by Buyer. If Buyer does not consent to any such alteration within fifteen
(15) days following receipt of notice, Seller shall have the right, by written notice to Buyer, to cancel the Order.
1.3 Buyer shall inform all third parties to whom it may supply products of all information regarding the use and safe handling of the
Products that Seller has provided Buyer.
2. Orders and Prices
2.1 Unless otherwise agreed in writing by Seller, all quotations for Products and/or Services may be withdrawn or varied at any time for
any reason, and shall be deemed withdrawn at the expiration of one calendar month from the date of issue.
2.2 Prices charged will be those current at the time of delivery of the Products or completion of the Services. Seller may increase its
prices at any time to account for an increase in cost to Seller of purchasing raw materials or of manufacturing, working on or supplying
Products and/or Services. Seller may also increase its prices at any time to account for any faulty or improper specifications of Products
and/or Services by Buyer.
2.3 Any notice or instruction from Buyer received subsequent to Seller’s acknowledgment which has the effect of changing the specifications,
scope of work or other terms shall be effective only upon an appropriate adjustment in the price and/or delivery date, and the written
acceptance of any such change by Seller.
2.4 All prices quoted are exclusive of any tax, duty, or other fee imposed upon the transaction by any Federal, state or local government
of the United States and/or foreign government authority; all such fees shall be paid by Buyer and are in addition to the price quoted or
invoiced (unless Buyer shall present an exemption certificate acceptable to the taxing authorities); in the event Seller is required to prepay
any such tax, duty or other fee, Buyer will reimburse Seller promptly upon request.
3. Shipping, Delivery and Completion of Services
3.1 Unless otherwise agreed in writing by Seller, Buyer agrees that orders are available for immediate shipment unless otherwise specified
on purchase order. Ship complete requirements must be noted on purchase order. If Seller agrees to deliver Products to a location other
than its premises, it shall await Buyer’s instructions, and off-loading will be at Buyer’s risk and expense. Buyer shall be billed accordingly for
all material costs as well as shipping and handling charges. Carton charges not included in shipping and handling charges will be billed as a
separate line item on invoice. These charges are for Tensabarrier and Posts for quantities of (4) and under.
3.2 If an Order involves the shipment of Products to Buyer or consignee located outside the United States (“International Supply
Contract”), it shall be governed by the latest edition of Incoterms published by the International Chamber of Commerce as of the date of
the Order. If there is any inconsistency between Incoterms and the terms of this Agreement, the latter shall prevail.
3.3 Shipments pursuant to an International Supply Contract may be subject to the issuance of a license or other permit by the United
States Commerce Department, United States Department of State and/or other United States department or agency. Acceptance of all
such Orders is conditioned upon and subject to the issuance of such license and/or permit; in the event that Seller is unable to obtain such
license(s) or permit(s), Seller may cancel such Order and shall have no further liability to Buyer.
3.4 Seller will attempt to deliver Products or complete Services by the date, or within the period, agreed upon by Buyer and Seller;
however, such dates or periods are good faith estimates, and Seller will not be liable for failure to deliver by such date or within such
period. Seller may defer delivery or completion until all payments due by Buyer have been received. Products may be delivered by Seller in
advance of any agreed date upon giving reasonable notice to Buyer.
3.5 Seller will attempt to comply with reasonable requests by Buyer for the postponement of delivery, but shall be under no obligation to
do so.Where delivery is postponed for reasons other than Seller’s default, Buyer shall pay the expenses associated with the delay, including
a reasonable charge for storage and transportation.
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4.1 Seller may defer delivery of Products or performance of Services and/or consider the Order cancelled if Buyer fails to make any
payment due under the Order or hereunder, is unable to meet its debts as they become due or becomes insolvent, files a petition, or has
a petition filed against it, for bankruptcy under any bankruptcy laws, enters into any arrangement or composition with creditors, makes an
assignment for the benefit of creditors or goes/is put into liquidation. Cancellation of the Order shall not relieve Buyer from its obligations
which shall have accrued prior to such cancellation.
4.2 Orders accepted by Seller can only be canceled by Buyer with the agreement of Seller, and Seller’s acceptance of the cancellation will
be binding only if in writing. In the event that an Order is agreed to be canceled, Buyer will be liable for any costs or expenses incurred by
Seller from the date of the Order through the date of the cancellation, and for all loss or damage resulting from the cancellation.
5. Limited Warranty; Limitation on Liability
5.1 Seller warrants to the original Buyer that the Products, when delivered or shipped, and the Services, when completed, will be free
from defects in material and workmanship, and will be in accordance with any applicable specifications, and that the warranty period shall
commence on the date of original delivery, shipment or completion of Services and extend through two (2) year from said date. Buyer
shall carefully examine the quality of the Products upon delivery or shipment and the Services upon completion, and provide Seller with a
written confirmation (via email, fax or letter) of any visible defect, damage, loss or shortage within two (2) days of receipt of the Products,
receipt of the invoice or other proof of dispatch, or completion of the Services.
5.2 Buyer has fifteen (15) days from invoice date to provide written confirmation (via email, fax or letter) of any concealed damage found
upon receipt of shipment. At the request of Seller, Buyer shall authorize Seller’s employees or agents to inspect the Products and/or
Services. Seller’s warranty obligations hereunder are subject to Buyer’s timely compliance with the provisions of this Paragraph 5.1. Seller’s
liability is limited to (at its option) (a) repairing, replacing, or paying for the repair or replacement of Products that prove defective in
material and/or workmanship, and/or do not perform in accordance with applicable specifications and (b) carrying out any Services that it
failed to perform in accordance with the Order (in each case as determined by Seller). Where Seller agrees to repair or replace, or have
repaired or replaced, Products or correct the defect in the Services, any time specified for delivery or completion in the Order will be
extended for such period as Seller may reasonably require.
Tensator®
Tensator®
1. Products and Services
4. Cancellation; Deferral
Terms & Conditions
TENSATOR® INC.
5.3 Where the Products and Services are in accordance with Buyer’s specifications, then responsibility for the design and feasibility of such
specifications is that of the Buyer. Buyer agrees that Seller shall not be liable under any warranty applicable to the Products or Services or
for any nonconformity in the Products or Services if Buyer’s specifications are faulty or improper. Buyer will indemnify Seller against any
infringement of intellectual property rights, and the associated losses, damages and expenses, including attorneys’ fees, in this or any other
country arising from its faulty or improper specifications.
5.4 As a condition to the warranty provided for herein, Buyer shall prepay the shipping charges for all Products returned to Seller for
repair and shall be responsible for all insurance, packing, crating, handling and other transportation costs in connection therewith. Unless
otherwise agreed to in writing by Seller, when any Product is returned to Seller for repair, Buyer shall be responsible for all damages
resulting from improper packing, crating or handling, and for any loss in transit, notwithstanding any defect or nonconformity in the
Product. Seller will pay the return shipping charges to Buyer with respect to Products that prove to be defective in material and/or
workmanship (in each case as determined by Seller).
5.5 If, in Seller’s sole judgment, a repair or replacement requires on-site evaluation or service by Seller’s representatives, the costs of travel,
lodging and meals of Seller’s representatives shall be at Buyer’s expense.
5.6 This Warranty is exclusive and in lieu of any and all other warranties, express or implied, in law or in fact, orally or in writing, including,
without limitation, the implied warranties of merchantability and of fitness for a particular purpose.
5.7 Voiding of Warranty will occur if any of the below actions are taken: abuse, alteration, customer abuse / misuse, neglect, Acts of God
and failure to use product(s) under normal operating conditions or within respective specified ratings. Failure to use product(s) according
to operating instructions provided by Seller. Lack of routine care and maintenance or taking proper precautions as indicated in operational
or maintenance instructions. Any attempts made to repair, dismantle, alter, modify, replace or attempt to do the same by any person other
than an Authorized Representative of Seller, without prior written authorization by Seller, voids this warranty in its entirety and Seller shall
have no further obligations to Buyer under any warranty of any kind whatsoever.
5.8 Seller’s Aggregate Liability in damages or otherwise shall not exceed the payment, if any, received by Seller for the unit of product or
service furnished or to be furnished, as the case may be, which is the subject of the Claimant dispute. In no event shall Seller be liable,
whether in contract, in tort, under warranty, in negligence or otherwise, for loss of use, interruption of business, lost profits, or incidental,
consequential, punitive of special damages of any kind whatsoever, how so ever caused even if Seller has been advised of the possibility
of such damages. Seller is not responsible for any consequential or other damage to any peripheral equipment resulting for the use of
products. The misuse or mis-application of Seller equipment is not covered under warranty. The price stated for the products and/or
services is based upon and in consideration for limiting Seller’s liability as herein provided.
5.9 Warranty policy as outlined in sections 5.1 through 5.8 is not applicable to all Tensator item(s). Specific item(s) such as but not limited
to all electronic item(s) have warranties that are not addressed in this standard policy.
6. Installation,Testing, and Servicing
6.1 If, pursuant to the Order, the installation, testing or servicing of equipment is to be carried out by or under the supervision of Seller,
Buyer warrants that it shall make all necessary preparation to the site by such date as may be specified in the Order or is reasonably
required by Seller. Buyer further warrants that it shall provide suitable access to the site, suitable protection of Products from the time of
delivery and the facilities necessary to enable Seller to perform its obligations.
6.2 Subject to Paragraph 5.7, Seller shall indemnify Buyer against any direct damage to property caused in the course of installation, testing,
servicing or repair by the negligence or willful default of Seller or its employees or agents.
Continued on next page
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Terms & Conditions
7.1 Buyer warrants that it will, at all times, provide a safe working environment for Seller’s employees, agents or subcontractors, and will
comply with all statutory and other regulations in connection therewith. Buyer will indemnify Seller against any loss or damage incurred
by Seller as a result of Buyer’s breach of this warranty.
8. Payment and Risk of Loss
8.1 Unless otherwise agreed in writing by Seller, full payment shall be made by Buyer in the form of cash, check, credit card or wired
funds/ACH payment no later than due date specified on invoice. Payment due date is determined by specific “Payment Terms” assigned
to Customer’s account which is calculated from “Invoice Date.” The “Invoice Date” is the date on which Buyer accepts delivery of the
Products at Seller’s premises or the date Seller dispatches the Products via a pre-determined Carrier.
8.2 Without prejudice to any other rights of Seller, interest shall be payable on all overdue accounts in the amount of 1.5% per month. For
purposes of Paragraph 4.1, the full purchase price of the Products and/or Services shall include any interest payable under this paragraph.
Seller shall, with respect to all overdue accounts, have a general lien upon Products of Buyer that are in Seller’s possession, and shall, after
the expiration of fourteen (14) days of notice to Buyer, be entitled to dispose of the Products as it deems fit and apply the proceeds to
the overdue accounts.
8.3 If at any time Buyer is delinquent in the payment of any invoice, Seller may demand payment of all outstanding balances, whether due
or not, and/or cancel any outstanding Orders prior to shipment. Seller may suspend performance of its obligations if it reasonably believes
that Buyer will not make payments in accordance with Paragraph 8.1. Buyer shall not be entitled to withhold payment of any invoice by
reason of a right of setoff or a claim against Seller.
8.4 Except for International Supply Contracts, and unless otherwise agreed in writing by Seller, the risk of loss for Products shall pass from
Seller to Buyer as of the Relevant Date, “FOB Seller’s warehouse”. Notwithstanding Paragraph 1.2, if delivery of any Product is delayed
at Buyer’s request, Seller may invoice Buyer for such Product and risk of loss of such Product will pass to Buyer on the date that Seller;s
prepared to deliver to Buyer.
8.5 Except for International Supply Contracts, Buyer hereby acknowledges and agrees that Seller shall retain a purchase money security
interest in all Products sold hereunder and in all proceeds from their resale by Buyer to secure payment by Buyer of the purchase price. In
the event of a failure by Buyer to perform in a timely manner any of its obligations to Seller, Buyer hereby agrees to assemble all secured
collateral for the defaulted obligation and make such collateral available to Seller at a place reasonably convenient to both parties. In the
event Buyer disposes of any such collateral, any proceeds from such disposition shall be applied to the amount of Buyer’s outstanding
obligation as provided by law. Buyer shall be entitled to use the Products in the normal course of business before full payment of the
purchase price is made.
11.6 Neither this Agreement nor any rights hereunder shall be assigned or otherwise transferred by Buyer (by operation of law or
otherwise) without the prior written consent of Seller.This Agreement shall bind and insure to the benefit of the successors and permitted
assigns of the parties.
12. Allowances
Included but not limited to, any Sales Promotions, Incentives and/or Discounts will automatically expire at the end of current calendar year
unless expressly implied in writing with a specified end date.
13. Contractual Agreements
Included but not limited to, any Contractual agreements such as Rebate / Sales Volume Agreements and Co-op Advertising Agreements will
automatically expire at the end of current calendar year unless expressly implied in writing with a specified end date.
Returns and Restocking Fee Policy
While we try our best to ensure that every order received is completely satisfactory, we understand it is sometimes necessary to return
item(s). Please take a moment to review our standard Returns and Restocking Fee Policy.
When Your Order Arrives
Upon receipt of your shipment, please be sure to open all boxes and check the contents immediately for defects and/or inaccuracies.
Tensator Customer Service must be notified of any shipment discrepancies excluding damages within 30 days of invoice date. Failure to
do so voids your right to return product(s).
General Returns Procedure
Prior to returning any item(s), please contact Customer Service at (800)441-0019 to obtain a Return Merchandise Authorization (RMA)
number along with shipping instructions. All product returns must be sent prepaid and insured to:
Tensator Inc.
260 Spur Drive South
Bay Shore, NY 11706
Return Merchandise Authorizations are valid for (30) days from date of issue and will expire on the 31st day. Any shipment(s) returned
without a valid RMA number will be refused accordingly.
8.6 Except for International Supply Contracts, Buyer shall be responsible for insuring the Products at and after the time it assumes the
risk of loss. In the event of any loss or damage occurring while the Products remain the property of Seller, Buyer shall, immediately upon
receipt of the insurance monies, remit to Seller the full purchase price of the Products lost or damaged less any portion thereof that has
already been paid, and, until such amount has been remitted, shall hold such amount as trustee and agent for Seller.
Products Damaged During Shipment
8.7 The licenses granted under Paragraph 8.6 regarding use of the Products in the normal course of business and the authority to resell
Products shall be terminated at any time upon notice by Seller to Buyer. No cancellation of the Order shall prejudice, limit or extinguish
Seller’s rights under this paragraph.
If packaging is fine, but a “Concealed Damage” is found, Tensator Inc must be notified within (15) days of receipt of shipment.
9. Data and Intellectual Property Rights
9.1 Unless otherwise agreed in writing by Seller, all technical data and intellectual property rights in Products and/or Services originated by
or on behalf of Seller, which Seller discloses to Buyer, are and shall remain proprietary to Seller. Buyer agrees not to disclose any such data
to any third party, including its affiliates, nor copy, loan, transfer or use it for any purpose other than as intended by Seller.
If packaging appears damaged, carton should be refused. If you cannot refuse carton in question, please make a notation on the Bill of Lading
/ Proof of Delivery of noted damage. Customer Service must be contacted with (48) hours, (2) days of receipt of shipment in order
for Tensator Inc to file a “Claim” with carrier.
Defective or Incorrect Products
We will only accept a return if a Return Merchandise Authorization (RMA) number has been issued and the item(s) is returned in the
original Tensator Inc. packaging or adequate/protective packaging. The item(s) must be in brand new, never used condition and contain all
the contents shipped in the original order. Any item(s) returned used and/or damaged not having been reported as such upon issuance of
RMA number are not eligible for return.
9.2 All intellectual property rights in software supplied by Seller shall remain vested in Seller or in the licensor.
Special product orders / custom items may only be returned if defective, damaged, or incorrectly processed by Tensator. Customer
ordering errors for custom items are not eligible for return.
10. Force Majeure
Summary of Non-Returnable Items
10.1 In addition to any excuse provided by Sections 2-613 through 2-615 of the Uniform Commercial Code, or any other applicable law,
Seller shall be excused from any liability, loss or damage to Buyer or any other person for canceling or suspending Orders due to delays
in delivery arising from events beyond Seller’s control, regardless of whether or not such events were foreseeable by either party when
the Products were ordered. Such uncontrollable events include, but are not limited to, Acts of God, war, governmental or regulatory
restrictions, fires, floods, explosions, strikes, lock-outs, labor disturbances, trade disputes, damage to or destruction of Products, breakdown
of machinery, delivery delays and shortages of labor and/or raw materials.
• Custom item(s) incorrectly ordered by customer;
• Item(s) that have been installed;
• Item(s) that are not brand new and/or item(s) that are missing from original order;
• Item(s) not adequately packaged;
• Item(s) altered from original state.
11. General Terms
11.1 The validity, interpretation, and performance of this Agreement shall be controlled by and construed under the laws of the State of
New York, excluding choice of law rules thereof. Any dispute between Buyer and Seller shall be settled by binding arbitration in Nassau
County, New York in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award
rendered may be entered in any court having jurisdiction thereof, with no right of appeal there from.
11.2 The headings in this Agreement are inserted for convenience only, and are not intended to affect the interpretation or construction
of the terms and conditions.
11.3 In the event that any of the terms of this Agreement become or are declared to be illegal by any court of competent jurisdiction or
arbitrator(s), such term(s) shall be null and void. All remaining terms of this Agreement shall remain in full force and effect.
11.4 Seller’s failure to enforce strict compliance with the terms of this Agreement shall not constitute a waiver of any of the terms.
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11.5 This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter of this Agreement,
and there are no understandings, agreements, representations, conditions, warranties, or other terms, express or implied, which are not
specified herein. This Agreement may only be modified by a written document executed by authorized representatives of Seller and Buyer.
No writing executed on behalf of Seller shall be valid unless signed by an officer of Seller.
Tensator®
Tensator®
7. Safe Working
Terms & Conditions
6.3 Seller reserves the right to subcontract the installation of Products or the performance of any Services required by the Order.
Applicable Restocking Fees for Incorrectly Ordered Product(s)
Incorrectly ordered item(s), excluding custom item(s) which are not eligible for return, require the obtaining of an RMA number. Contact
our Customer Service department for an RMA number along with shipping instructions. The RMA number must be obtained within 30
days from invoice date. RMA is valid for (30) days and will expire on the 31st day. No return will be accepted without a valid RMA
number.
These item(s) will incur a 25% restocking fee plus the cost of inbound and outbound freight. These charges will be deducted
from credit / refund issued.
Item(s) returned after 30 days from RMA number issuance will be refused accordingly.
Due to the substantial cost incurred on returned shipments, Tensator Inc. will adhere strictly to this policy.
Tensator Inc. reserves the right to modify this policy without notice.
87
We are
Tensator
Tensator®
and we increase
profitability
efficiency
revenue
800.441.0019
tensator.com
How to order
Generate Revenues... Improve Efficiencies... Increase Profitability...
Browse & Shop
Tensator® is recognized as the global leader in the management of the customer journey.
Our queue management and customer journey solutions are proven to generate revenues,
improve efficiencies and increase profitability. In fact, our core proposition is all about
‘making and saving money’ for our customers.
Our queue management and customer journey solutions will:
Visit www.tensator.com for simple ordering online
and browse our extensive collection of products displayed.
Payment
Orders are payable by check, credit account or credit card.
• Speed customer throughput and increase sales and profitability
• Improve productivity and operational efficiencies
• Minimize customer waiting times and reduce frustrations
• Increase satisfaction levels and improve customer retention rates
A full copy of our Terms & Conditions is available upon request
or at www.tensator.com
• Make waiting time informative and entertaining
With the largest range of electronic call forward systems; virtual queuing technology; digital
media platforms including the Tensator® Virtual Assistant; in-queue merchandising; crowd and
access control solutions; display and signage devices; and self-service systems, we are the vendor
of choice when it comes to choosing the right solution to meet your queue management and
customer journey needs.
A growing Tensator® client base is a testament to the quality and durability of our products and
services. We sincerely thank every client who has continued to support our business over the
years and look forward to serving you in the future!
The product specifications shown in this brochure are for information only. Photos taken in a natural setting cannot reproduce the exact color of the products.
Tensator® reserves the right to modify the models displayed in this catalog without prior notice & will not accept responsibility for any typographical error included in it.
Reproduction in part or whole of this catalog is forbidden without the express permission of Tensator®.This catalog does not represent any contractual agreement.
Specifications are subject to change without notice. Please note: colors & finishes are reproduced in this brochure within the limitations of the printing process.
88
89
TENSA CAT ISSUE 2 7/2013
Anguilla
Denmark
Italy
Saint Martin
Antigua
Dominica
Jamaica
Saint Vincent
Argentina
Dominican Republic
Japan
Singapore
Aruba
Ecuador
Kenya
South Africa
Australia
El Salvador
Kuwait
Spain
Austria
France
Martinique
Suriname
Bahamas
French Guiana
Mexico
Sweden
Barbados
Germany
Netherlands
Switzerland
Belgium
Greece
Netherlands Antilles
Thailand
Belize
Grenada
Nicaragua
Trinidad and Tobago
Brazil
Guadeloupe
Nigeria
Turkey
British Virgin Islands
Guatemala
Norway
Turks and Caicos Islands
Canada
Guyana
Panama
United Arab Emirates
Cayman Islands
Honduras
Paraguay
United Kingdom
Chile
Hong Kong
Peru
United States
China
Hungary
Philippines
Uruguay
Colombia
Iceland
Poland
Venezuela
Costa Rica
India
Portugal
Curacao
Ireland
Puerto Rico
Cyprus
Israel
Saint Lucia
TENSATOR
260 Spur Drive South, PO Box 400
Bay Shore, New York 11706-0779
tel: 800-441-0019 / 631-666-0300
fax: 631-666-0336
NEW YORK
LONDON
DUBAI
+1 631 666 0300
+44 1908 684600
+971 4 2997228
PARIS +33 1 43 09 85 00
FRANKFURT
+49 69 3003 890-0
MADRID +34 914 904 148
LISBON +351 211 991 510
WROCLAW
+48 71 359 3800