Canon DR-2020U - imageFORMULA - Document Scanner Technical data

Reference Guide
Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place for
future reference.
READ CAREFULLY BEFORE OPENING
THE SEALED DISK PACKAGE
CANON SOFTWARE LICENSE
AGREEMENT
IMPORTANT-READ THIS AGREEMENT BEFORE
OPENING THE SEALED DISK PACKAGE! BY
OPENING THE SEALED DISK PACKAGE, YOU ARE
DEEMED TO AGREE TO BE BOUND BY THIS
AGREEMENT.
This legal document is a license agreement between you
and CANON ELECTRONICS INC. (“Canon”). BY OPENING
THE SEALED DISK PACKAGE, YOU ARE DEEMED TO
AGREE TO BE BOUND BY THE TERMS OF THIS
AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT OPEN THE SEALED DISK
PACKAGE AND PROMPTLY RETURN THE CANON
SCANNER, THE DISK PACKAGE CONTAINING SCANNER
DRIVER SOFTWARE PROGRAMS AND/OR SCANNER
UTILITY SOFTWARE PROGRAM PROPRIETARY TO
CANON OR ITS LICENSOR (THE “SOFTWARE”) AND THE
ACCOMPANYING DOCUMENTATION AND OTHER ITEMS
TO THE PLACE WHERE YOU OBTAINED THEM FOR A
REFUND BEFORE THEY ARE USED OR OPENED OR
UNPACKED.
In consideration of the right to use the SOFTWARE, you
agree to abide by the terms and conditions of this
Agreement.
1. GRANT OF LICENSE: Canon grants you the personal,
non-exclusive right to use the SOFTWARE only on a single
computer. You shall need to obtain multiple licenses
separately from Canon when you shall install the
SOFTWARE on multiple computers.
You shall not assign, sublicense, sell, rent, lease, loan,
convey or transfer to any third party, or send or bring the
SOFTWARE out of the country where you originally obtain
it to other countries without required authorization of
applicable governments, or copy, duplicate, translate or
convert to another programming language the SOFTWARE
or accompanying documentation, except as expressly
provided herein.
Except as expressly permitted under the applicable law, you
shall not alter, modify, disassemble, decompile or
otherwise reverse engineer the SOFTWARE or
accompanying documentation and you also shall not have
any third party do so.
2. BACK-UP COPY: You may make one copy of the
SOFTWARE solely for a back-up purpose or copy the
SOFTWARE onto the permanent storage device (e.g. a hard
disk) of your computer and retain the original for a back-up
purpose. Except as expressly permitted under the
applicable law, any other copying of the SOFTWARE is a
violation of this Agreement. You must reproduce and
include the copyright notice on the back-up copy.
3. SUPPORT AND UPDATE: Canon, Canon’s affiliate, their
distributor or dealer is not responsible for maintaining or
helping you to use the SOFTWARE. No updates, fixes or
support will be made available for the SOFTWARE.
4. LIMITED WARRANTY AND DISCLAIMER OF
INDEMNITY: Canon, Canon’s affiliate, their distributor or
dealer will not guarantee uninterrupted service, or absence
or correction of errors. Therefore, the SOFTWARE is
licensed on an “AS IS” basis without warranty of any kind.
The diskette on which the SOFTWARE is recorded is
warranted against defective material or workmanship
under normal use for a period of ninety (90) days from the
date you purchased the same as evidenced by a receipt or
otherwise. The limited warranty does not apply if the failure
of the diskette resulted from accident, abuse or
misapplication of the SOFTWARE and shall not extend to
anyone other than the original user of the SOFTWARE.
CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR
DEALER DISCLAIMS ALL IMPLIED WARRANTIES,
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT
TO THE SOFTWARE OR ACCOMPANYING
DOCUMENTATION.
NEITHER CANON, CANON’S AFFILIATE, THEIR
DISTRIBUTOR NOR DEALER IS LIABLE FOR ANY LOSS OR
DAMAGE INCLUDING CONSEQUENTIAL OR INCIDENTAL
LOSS OR DAMAGE SUCH AS LOSS OF PROFITS, EXPENSE
OR INCONVENIENCE, WHATSOEVER CAUSED BY OR
ARISING OUT OF THE SOFTWARE, ACCOMPANYING
DOCUMENTATION OR THE USE THEREOF.
CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR
DEALER SHALL HAVE NO OBLIGATION TO INDEMNIFY
YOU AGAINST ANY CLAIM OR SUIT BROUGHT BY A
THIRD PARTY ALLEGING THAT THE SOFTWARE,
ACCOMPANYING DOCUMENTATION OR THE USE
THEREOF INFRINGES ANY INTELLECTUAL PROPERTY OF
SUCH THIRD PARTY.
THE ABOVE IS CANON’S ENTIRE LIABILITY AND YOUR
EXCLUSIVE REMEDY IN CONNECTION WITH THE
SOFTWARE AND ACCOMPANYING DOCUMENTATION.
5. TERM: This Agreement is effective upon opening the
sealed disk package and remains in effect until terminated.
You may terminate this Agreement by destroying the
SOFTWARE and any copy thereof. This Agreement will also
terminate if you fail to comply with any of the terms of this
Agreement. In addition to Canon enforcing its respective
legal rights, you must then promptly destroy the
SOFTWARE and any copy thereof.
6. U.S. GOVERNMENT RESTRICTED RIGHTS NOTICE: The
SOFTWARE is provided with RESTRICTED RIGHTS. Use,
duplication or disclosure is subject to restrictions as set
forth in either subparagraph (c) (1) (ii) of the Rights in
Technical Data and Computer Software clause at DFARs
252.227-7013 or subparagraph (c) (1) and (2) of the
Commercial Computer Software Restricted Rights Clause
at FAR 52.227-19, as applicable.
7. SEVERABILITY: In the event that provision of this
Agreement is declared or found to be illegal by any court or
tribunal of competent jurisdiction, such provision shall be
null and void with respect to the jurisdiction of that court or
tribunal and all the remaining provisions of this Agreement
shall remain in full force and effect.
8. ACKNOWLEDGEMENT: BY OPENING THE SEALED DISK
PACKAGE, YOU ACKNOWLEDGE THAT YOU HAVE READ
THIS AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE
BOUND BY ITS TERMS AND CONDITIONS. YOU ALSO
AGREE THAT THIS AGREEMENT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU
AND CANON CONCERNING THE SUBJECT MATTER
HEREOF AND SUPERSEDES ALL PROPOSALS OR PRIOR
AGREEMENTS, VERBAL OR WRITTEN, AND ANY OTHER
COMMUNICATIONS BETWEEN YOU AND CANON
RELATING TO THE SUBJECT MATTER HEREOF. NO
AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE
UNLESS SIGNED BY A DULY AUTHORIZED
REPRESENTATIVE OF CANON.
Should you have any questions concerning this Agreement,
or if you desire to contact Canon for any reason, please
write to Canon’s local affiliate.
Setup Guide
Please read first.
Checking the Accessories
If any of the items listed below are missing or damaged, contact your local authorized
Canon dealer or service representative.
DR-2020U
Software license
agreement
AC Adapter/Power Cord
(Connected length: 2.6 m)
USB Cable Type A/Type B
(Length: 1.8 m)
Setup Disc
Reference Guide
(this document)
Adobe Acrobat
Setup Disc
Before Use
• Items included in this
manual are subject to
change without notice.
• You must keep the
machine’s packaging
and packing materials
for storing or
transporting the
machine.
• A print version of
Reference Guide is
supplied in English.
PDF files of the
Reference Guide in
other languages can be
found on the Setup Disc
CD-ROM.
Application
Software Disc
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5
6
7
8
9
10
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Removing the Packing Materials
Remove the scanner from the box, remove the orange tapes (▼) and protective sheets from the scanner, and then release the lock switch.
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2
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Contents of Application Software CD-ROM
The following applications are included on the supplied Application
Software CD-ROM. For details on installation, refer to the Readme.txt
file.
● Presto! BizCard Reader 5 SE
Business card management software from NewSoft Technology
Corp. with multi-language OCR.
● OmniPage SE 4*
Optical character recognition (OCR) software from Nuance
Communications Inc. with multiple language support.
● PaperPort®
File management application from Nuance Communications Inc.
that makes it easy to store, organize, and retrieve digital documents.
• In order to receive support of this product, you need to upgrade to
a Professional version.
• For details on upgrading, visit the following URL.
http://www.nuance.com/partneroffer/canon
☞ Continued on back side
Installing the Software
Connecting to a Computer
Before Installation
If you connect the scanner and turn it ON before you install the
software, the following wizard screen will appear. If this wizard is
displayed, click the [Cancel] button to exit the wizard, and turn the
scanner OFF.
● Do not connect the scanner to the computer before
installing the software.
● Log on to Windows as an Administrator.
● Close all other applications before installing the
software.
Turning the Scanner ON
1
Insert the Setup Disc into the computer’s
CD-ROM drive.
The setup menu automatically starts up when
you insert the CD-ROM into the drive. (If the
menu does not start up, execute setup.exe
from the CD-ROM.)
For Windows Vista
If the following screen appears, enter
the current administrator password and
click [OK].
2
Click [Typical Installation].
The plug-and-play function recognizes the
scanner, and the device driver is
automatically installed.
Power indicator
Power button
PC Power Link Function
3
Click [Install].
4
Follow the instructions on the
screen to complete installation.
5
Click [Exit] to close the
setup menu.
The scanner’s power can be linked to the computer, allowing it to be turned ON/
OFF in accordance with the computer. When you enable this function and turn
ON the computer to which the scanner is connected, the scanner automatically
turns ON.
Under default settings, this function is disabled. To enable this function, display
the scanner’s properties from [Scanners and Cameras] in the Control Panel.
For details, refer to the User Manual.
This completes setup.
■ International ENERGY STAR® Office Equipment
Program
■ European Union (and EEA) only.
This symbol indicates that this product is not to be
disposed of with your household waste, according to the
WEEE Directive (2002/96/EC) and your national law.
This product should be handed over to a designated
collection point, e.g., on an authorized one-for-one
basis when you buy a new similar product or to an authorized
collection site for recycling waste electrical and electronic
equipment (EEE). Improper handling of this type of waste could
have a possible negative impact on the environment and human
health due to potentially hazardous substances that are generally
associated with EEE. At the same time, your cooperation in the
correct disposal of this product will contribute to the effective usage
of natural resources. For more information about where you can
drop off your waste equipment for recycling, please contact your
local city office, waste authority, approved WEEE scheme or your
household waste disposal service. For more information regarding
return and recycling of WEEE products, please visit
www.canon-europe.com/environment.
(EEA: Norway, Iceland and Liechtenstein)
As an ENERGY STAR® Partner, Canon Electronics
Inc. has determined that this machine meets the
ENERGY STAR® Program guidelines for energy
efficiency.
The International ENERGY STAR® Office
Equipment Program is an international program that promotes
energy saving through the use of computers and other office
equipment.
The program backs the development and dissemination of
products with functions that effectively reduce energy
consumption. It is an open system in which business proprietors
can participate voluntarily. The targeted products are office
equipment, such as computers, monitors, printers, fax, machine,
copiers, and scanners. The standards and logos are uniform
among participating nations.
1
■ Für EMVG
■ Disclaimers
Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und
Gewerbebereich sowie in Kleinbetrieben vorgesehen.
The information in this document is subject to change without
notice.
CANON ELECTRONICS INC. MAKES NO WARRANTY OF ANY
KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS
OR IMPLIED, EXPECT AS PROVIDED HERE IN, INCLUDING
WITHOUT LIMITATION, THERE OF, WARRANTIES AS TO
MARKETABILITY, MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT.
CANON ELECTRONICS INC. SHALL NOT BE LIABLE FOR ANY
DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF
ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM
THE USE OF THIS MATERIAL.
CANON ELECTRONICS INC. IS NOT LIABLE FOR THE
STORAGE AND HANDLING OF DOCUMENTS SCANNED WITH
THIS PRODUCT, OR THE STORAGE AND HANDLING OF THE
RESULTING SCANNED IMAGE DATA.
IF YOU INTEND TO DISCARD THE ORIGINALS OF SCANNED
DOCUMENTS, YOU ARE RESPONSIBLE FOR INSPECTING
THE SCANNED IMAGES AND VERIFYING THAT THE DATA IS
INTACT.
THE MAXIMUM LIABILITY OF CANON ELECTRONICS INC.
UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE
PRICE OF THE PRODUCT COVERED BY THE WARRANTY.
■ Für 3. GPSGV
“Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste
Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO
7779”.
■ Model Names
The following names may be provided for the safety regulations in
each sales region of the Document Scanner.
DR-2020U: Model M11071
■ Trademarks
• Canon and the Canon logo are registered trademarks of Canon
Inc. in the United States and may also be trademarks or
registered trademarks in other countries.
• Microsoft and Windows are registered trademarks of Microsoft
Corporation in the United States and other countries.
• ISIS is a trademark of Captiva Software Corporation, in the
United States.
• Intel and Pentium are registered trademarks of Intel Corporation.
• ENERGY STAR® is a U.S. registered mark.
• Adobe is the registered trademark of Adobe Systems
Incorporated in the United States and/or other countries.
• imageFORMULA is a trademark of CANON ELECTRONICS
INC.
• Other product and company names herein may be the
trademarks of their respective owners.
Hg LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND
MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL,
STATE OR FEDERAL LAWS.
■ Copyright
Copyright 2009 by CANON ELECTRONICS INC. All rights
reserved.
No part of this publication may be reproduced or transmitted in any
form or by any means, electronic or mechanical, including
photocopying and recording, or by any information storage or
retrieval system without the prior written permission of CANON
ELECTRONICS INC.
Copyright © 2009 CANON ELECTRONICS INC. ALL RIGHTS RESERVED
2
Table of Contents
Setup Guide...............................................................Foldout
Introduction..........................................................................4
Symbols Used in This Manual..................................................... 4
Manuals for the Scanner ............................................................. 4
Important Safety Instructions .............................................5
Installation Location.....................................................................
Power Supply ..............................................................................
Moving the Scanner ....................................................................
Handling ......................................................................................
Disposal.......................................................................................
5
6
7
7
8
Features of the DR-2020U Document Scanner .................9
Names and Functions of Parts .........................................10
Feeding Methods ...............................................................13
Placing Documents ...........................................................15
Placing Documents into the Feeder .......................................... 15
Placing Documents on the Flatbed ........................................... 15
Placing Cards into the Business Card Feeder .......................... 16
Supplied Software .............................................................17
Scanning with CaptureOnTouch ......................................18
What is CaptureOnTouch?........................................................
Starting CaptureOnTouch .........................................................
Scan First ..................................................................................
Select Scan Job ........................................................................
18
19
20
24
Troubleshooting ................................................................28
Common Problems and Solutions ............................................. 28
Clearing a Paper Jam................................................................ 30
Appendix ............................................................................32
Cleaning the Roller Unit and Separation Pad............................ 32
Specifications ............................................................................ 34
Replacement Parts .................................................................... 35
3
Introduction
Thank you for purchasing the Canon Document Scanner
imageFORMULA DR-2020U. Please read this manual thoroughly
before using the scanner to familiarize yourself with its capabilities,
and to make the most of its many functions. After reading this manual,
store it in a safe place for future reference.
Manuals for the Scanner
Documentation for this scanner consists of the following manuals.
Please read these manuals thoroughly before using the scanner to
familiarize yourself with its capabilities and make the most of its many
functions.
• Reference Guide (this manual)
This describes setup procedures and basic operations for the
scanner.
• User Manual (electronic manual)
This provides complete and comprehensive information about the
scanner.
• CapturePerfect 3.0 Operation Guide (electronic manual)
This is the operation guide for the Canon document scanner
application, CapturePerfect 3.0.
Symbols Used in This Manual
The following symbols are used in this manual to explain procedures,
restrictions, handling precautions, and instructions that should be
observed for safety.
WARNING
Indicates a warning concerning operations that may lead to death or
injury to persons if not performed correctly. To use the scanner safely,
always pay attention to these warnings.
Hint
Electronic manuals are installed to the following locations as PDF
(Portable Documents Format) files during installation of the supplied
software.
CAUTION
Indicates a caution concerning operations that may lead to injury to
persons, or damage to property if not performed correctly. To use the
scanner safely, always pay attention to these cautions.
IMPORTANT
Indicates operational requirements and restrictions. Be sure to read
these items carefully to operate the scanner correctly, and avoid
damaging the scanner.
Hint
Indicates a clarification of an operation, or contains additional
explanations for a procedure. Reading these notes is highly
recommended.
4
Important Safety Instructions
● Avoid locations that are unstable or
subject to vibration.
To ensure the safe operation of this scanner, be sure to read the
safety warnings and precautions described below.
Installation Location
The performance of this scanner is affected by the environment in
which it is installed. Make sure that the location where the scanner is
installed meets the following environmental requirements.
110 mm or more
● Avoid exposing the scanner to rapid
changes in temperature. If the room
in which the scanner is installed is
cold but rapidly heated, water
droplets (condensation) may form
inside the scanner. This may result
in a noticeable degradation in
scanning quality. The following
conditions are recommended for
optimal scanning quality:
Room temperature: 10°C to 32.5°C
Humidity: 20% to 80% RH
● Provide adequate space around the
scanner for operation,
maintenance, and ventilation.
● Avoid installing the scanner in
direct sunlight. If this is
unavoidable, use curtains to shade
the scanner.
● Avoid installing the scanner near
equipment that generates a
magnetic field (e.g., speakers,
televisions, or radios).
● Avoid locations with excessive
dust.
AMMONIA
● Avoid warm or humid locations,
such as in the vicinity of a water
faucet, water heater, or humidifier,
and avoid locations where the
fumes from ammonia, paint thinner,
or other volatile chemicals may be
present.
5
● Do not pull directly on the power
cord. When disconnecting the
power cord, grasp the power plug
and remove it from the power outlet.
● Keep the area around the power
plug clear of objects so that the
power cord can be disconnected
easily in an emergency.
● Use only the AC adapter supplied
with the scanner. In addition, do not
use the supplied AC adapter with
devices other than the scanner.
● If you have any questions regarding
the power supply, contact your local
authorized Canon dealer or service
representative for further
information.
Power Supply
● Connect only to a power outlet of
the rated voltage and power supply
frequency (either 120 V, 60 Hz or
220-240 V, 50/60 Hz, depending on
your region).
● Do not connect other electrical
equipment to the same power outlet
to which the scanner is connected.
Also, when using an extension
cord, make sure that the extension
cord is rated for the current
requirements of the scanner.
● Never attempt to dismantle or
modify the AC adapter in any way,
as doing so is dangerous.
● Do not place objects on or step on
the AC adapter or power cord.
● Do not use the power cord while it is
coiled.
6
● To use a reel-type extension cord, unwind all of the cord from the
reel. Long-term operation with the cord wound on the reel may
cause the cord to overheat and may cause a fire.
● Do not use power cords or AC adapters other than the power cord
and AC adapter provided with this scanner.
● Do not attempt to dismantle the scanner or modify it in any way, as
this is dangerous and may lead to a fire or electric shock.
● Never attempt to dismantle or modify the AC adapter in any way, as
doing so is dangerous.
● Do not use flammable aerosol spray products near the scanner.
● When cleaning the scanner, turn the power switch OFF and
disconnect the power cord from the power supply.
● Clean the scanner using a slightly dampened cloth that has been
well wrung out. Never use alcohol, benzene, paint thinner, or any
other flammable substance.
● Disconnect the power cord from the power outlet regularly, and
clean the area around the base of the power plug’s metal pins and
the power outlet with a dry cloth to ensure that all dust and grime is
removed. If the power cord is connected for a long period of time in
a damp, dusty, or smoky location, dust can build up around the
power plug and become damp. This may cause a short circuit and
result in a fire.
● If the scanner makes strange noises, or gives off smoke, heat or
strange odors, or the scanner does not function or other
abnormalities occur when you use the scanner, immediately turn
the power switch OFF and disconnect the power plug from the
power outlet. Then, contact your local authorized Canon dealer or
service representative for further information.
● Do not drop the scanner, or subject it to impact or strong shock.
Should the scanner ever become damaged, immediately turn the
power switch OFF, and disconnect the power plug from the power
outlet. Then, contact your local authorized Canon dealer or service
representative to have the unit serviced.
● Notice to Cardiac Pacemaker Users:
This product generates a weak magnetic field. If you use a cardiac
pacemaker, move away from the product in the event that you
notice any unusual symptoms. Also, please consult a cardiologist.
Moving the Scanner
● Before moving the scanner, make sure to turn the power switch
OFF, and disconnect the power plug from the power outlet.
● When moving the scanner, make sure to lock the lock switch and
carry the scanner with both hands so as not to drop it. The scanner
weighs approximately 7.8 kg.
Lock switch
● When using the scanner, make sure to release the lock switch. If
you use the scanner while the lock switch is locked, an error will
appear on the display panel.
● Make sure to disconnect any interface cables and the AC adapter
when moving the scanner. If the scanner is carried with these items
connected, the plugs and connectors may be damaged or cause
the scanner to fall and result in personal injury or damage to the
scanner.
Handling
WARNING
Note the following precautions whenever using the scanner. Failure to
do so may result in a fire or electric shock.
● Never place alcohol, benzene, paint thinner, aerosol sprays, or any
other flammable substances near the scanner.
● Do not cut, damage, or modify the power cord. Do not place heavy
objects on the power cord, and do not pull or excessively bend the
power cord.
● Never connect the power cord when your hands are wet.
● Do not connect the scanner to a multiplug power strip.
● Do not knot or coil the power cord, as this may result in a fire or
electric shock. When connecting the power cord, make sure that the
power plug is securely and completely inserted into the power
outlet.
7
● Be careful when placing paper in the scanner and when removing
jammed paper. It is possible to cut your hand on the edge of a sheet
of paper.
● Open and close the feeder carefully and slowly. Failure to do so
may result in malfunction or personal injury.
● Take care to avoid pinching your hands when closing the feeder.
Failure to do so may result in personal injury.
● Do not press down hard on the feeder. Doing so may result in
damage to the glass, malfunction, or personal injury.
● Never place any object other than documents to be scanned onto
the feeder’s feed and eject areas. Doing so may result in
malfunction or personal injury.
● When using the scanner in cold temperatures, wait a few moments
after turning the power switch ON. Failure to do so may result in a
condensation error.
CAUTION
● Do not install the scanner on a surface that is unstable, tilted, or in
an area subject to excessive vibrations, as this may cause the
scanner to fall, resulting in personal injury or damage to the
scanner.
● Do not block the ventilation openings. Doing so may cause the
scanner to overheat, creating a risk of fire.
● Never place small metal objects, such as staples, paper clips, or
jewelry on the scanner. These items may fall into the scanner, and
cause a fire or electric shock. If such objects ever fall inside the
scanner, immediately turn the power switch OFF, and disconnect
the power plug from the power outlet. Then, contact your local
authorized Canon dealer or service representative to have the unit
serviced.
● Do not locate the scanner in a humid or dusty location. Doing so
may cause a fire or electric shock.
● Do not place objects on top of the scanner. Such objects may tip or
fall over, resulting in personal injury.
● Do not use the scanner with a power supply voltage other than 100
VAC. Doing so may result in a fire or electric shock.
● When unplugging the power cord, grasp it firmly by its plug. Do not
pull directly on the power cord, as this may damage or expose the
cord’s internal wiring, resulting in a fire or electric shock.
● Leave sufficient space around the power plug so that it can be
unplugged easily. If objects are placed around the power plug, you
will be unable to unplug it in an emergency.
● Do not allow water or flammable substances (alcohol, benzene,
paint thinner, etc.) to spill into the scanner, as this may result in a
fire or electric shock.
● Turn OFF the power switch for safety when not using the scanner
for a long period of time, such as overnight. Also, turn OFF the
power switch, and disconnect the AC adapter from the scanner and
disconnect the power cord from the power outlet for safety when the
machine will not be used for an extended period of time, such as
during consecutive holidays.
● Do not wear loose clothing or jewelry that may get caught in the
scanner while you are using it. This may result in personal injury. Be
extra careful of neckties and long hair. If anything becomes caught
in the scanner, immediately disconnect the power cord to stop the
scanner.
Disposal
When disposing of the scanner and AC adapter, make sure to follow
the local ordinances and laws or consult with your local authorized
Canon dealer.
8
Features of the DR-2020U Document Scanner
● Deskew
The scanner straightens scanned images when it detects that the
document was placed askew.
● Text Enhancement Modes
The scanner is equipped with the Advanced Text Enhancement
Mode, for enhancing the text of documents with dark or uneven
backgrounds, and the Advanced Text Enhancement II mode, for
enhancing the text when both the text and background are light.
* These modes may not work, depending on the type of document.
● Color Drop-out
The scanner is equipped with a Color Drop-out function that
enables you to specify a color for the scanner to omit from the
scanned image.
● Skip Blank Page Function
The scanner is equipped with a Skip Blank Page function that
enables you to scan a document without storing images of blank
pages, regardless of whether each page of the document is twosided or one-sided. During duplex scanning, page images are not
saved for sides detected to be blank.
● Prescan Function
The scanner is equipped with a Prescan function that allows you to
adjust the contrast and brightness of a prescanned image and then
send the adjusted image to the application software, without
needing to scan the document again.
● Job Function
The scanner includes three job buttons for automatically scanning
and performing operations (up to ten operations, such as saving,
printing, or mailing, can be registered) on the scanned image.
● Scan First
Press the Job Start button to start CaptureOnTouch, which provides
simple scanning by following on-screen instructions.
The main features of the DR-2020U document scanner are described
below.
● Multiple Methods for Documents Feeding
Depending on the type of document you intend to scan, you can use
the feeder, flatbed, or business card feeder.
● Fast Document Feeding
Scan multipage documents at up to 20 pages per minute (for singlesided documents) using the built-in feeder. The scanner can detect
documents that are loaded into the feeder and begin scanning
automatically using the auto-start function.
● Flatbed
Use the flatbed to scan documents that cannot be scanned through
the feeder (thin documents, documents that do not feed smoothly,
magazines and thicker documents, etc.).
● High Image Quality
The 600 dpi optical resolution sensor incorporated in the scanner
enables documents to be scanned with high image quality.
● PC Power Link Function
The power of the scanner can be linked to be automatically turned
ON/OFF in accordance with the power of the computer.
● Color/Grayscale Support
Documents can be scanned in 24-bit color or 256-level grayscale.
● Supports a Variety of Scanning Modes
The scanner supports the following scanning modes, depending on
the document type.
• Simplex and Duplex scanning (with Skip Blank Page function)
• Continuous or single-page feeding
● Card Scan
Feed and scan up to 15 business cards at a time using the built-in
business card feeder.
● Paper Size Detection
The scanner automatically detects the size of a scanned document
and eliminates any unnecessary space around the edges of the
image when storing the image, even when storing a document of
irregular size.
● Auto Color Detection
The scanner detects whether the scanned document is in color or
black and white, and saves the image accordingly.
Hint
Some functions may not be available depending on the software you
are using.
9
Names and Functions of Parts
Front
A
B
C
D
G
H
I
J
K
F
E
A Feeder Cover
I Scanning Glass (Feeder)
Open this to clear paper jams or to perform cleaning.
J Lock Switch
B Document Guides
Use this to lock the inner parts of the scanner into place when not
using the scanner.
Adjust this to the width of the document.
C Document Feed Tray
K Scanning Glass (Flatbed)
Open this when placing documents into the feeder.
Place documents here with their scanning sides facing down.
D Document Eject Tray
Documents scanned through the feeder are ejected here.
E Eject Tray Extension
Open this if documents scanned through the feeder hang over the
edge of the eject tray.
F Operation Panel
Buttons for operating the scanner and an LCD are located here.
(See p. 11.)
G Business Card Feeder
Open and use this when scanning business cards.
H Pressure Board
This presses documents placed on the flatbed against the glass.
10
H POWER Button
Operation Panel
Press this button to turn the scanner ON, and the power indicator
will light.
When you press and hold this button (for 2 seconds) while the
scanner is turned ON, the scanner and power indicator will turn
OFF.
A
B C D
E F G
Display Panel Indications
H
Normal Displays
A Job Buttons
Scan First (waiting for documents
to be placed).
Specific jobs are assigned to these buttons. Scanning will start
when any of these buttons are pressed. The scanned images will
be processed as follows for each button:
COPY: Prints scanned images to a specified printer.
FILE: Saves scanned images in a specified folder.
E-MAIL: Sends a new e-mail message with scanned images.
Ready (awaiting operations via
buttons or computer).
B Display Panel
Job display.
The scanner status and error messages are displayed here.
Job names configured with the supplied software also appear here.
(See p. 11.)
Job display when the COPY button
is pressed.
C User Defined Job Buttons
Register jobs with the supplied software and assign them to these
buttons.
Job display when the FILE button is
pressed.
D Power Indicator
This lights when the scanner is turned ON.
Job display when the E-MAIL
button is pressed.
E Scroll Keys
These buttons allow you to scroll the display panel when selecting
registered jobs.
Scanning in progress.
F START Button
This button performs the following functions.
• Executes jobs selected with the user defined job buttons or scroll
keys.
• Starts scanning when an application is used and the [Feeding
Option] is set to [Panel-Feeding].
• Launches the application configured with the Windows Events
function.
Waiting for operation (such as
when a document runs out, etc.).
The business card feeder is open
(waiting for cards to be placed).
G STOP Button
Press this button to stop scan procedures or clear error displays,
such as those for paper jams.
11
Rear
Error Displays
Communication error with
computer.
When an error occurs, a message
indicating the nature of the error
appears. You can use the scroll
keys to scroll longer messages. For
details on the error messages and
their solutions, see page 29.
A
B
C
A USB Connector
Connect the supplied USB cable (or Hi-Speed USB 2.0 compatible
cable) here.
B ADF Connector
CAUTION
Never disconnect the ADF connector. The feeder will stop
functioning if the ADF connector is disconnected.
C Power Connector
Connect the supplied AC adapter here.
12
Feeding Methods
There are three feeding methods (feeder, flatbed, business card feeder) for scanning documents with this scanner. The types of documents that
can be scanned with each method are as follows.
Feeder (See p. 15.)
Width: 140 mm to 216 mm
Length: 100 mm to 356 mm
Thickness: 52 to 128 g/m2 (0.06 mm to
0.15 mm)
Capacity: Up to 50 sheets or a stack height of
5.0 mm
Flatbed (Platen Glass) (See p. 15.)
Width: 216 mm
Length: 297 mm
Thickness: Up to 25 mm
Precautions for Using the Feeder
Business Card Feeder (See p. 16.)
Width: 49 mm to 55 mm
Length: 85 mm to 91 mm
Thickness: 128 to 300 g/m2 (0.15 mm to
0.3 mm)
Capacity: Up to 15 cards or a stack height of
3.8 mm
• When scanning thin paper, text or images on the reverse side of the
page may bleed through onto the scanned image. In this case,
adjust the brightness under the scanning conditions.
• Always make sure to check that paper clips, staples, and similar
objects are not mixed in with a document before loading it into the
feeder. The presence of such objects may result in damage to
documents, paper jams, and damage to the scanner.
• Do not wear loose clothing or jewelry that may get caught in the
scanner while you are using it. Doing so may result in personal
injury. Be extra careful of neckties and long hair. If anything
becomes caught in the scanner, immediately disconnect the power
plug from the power outlet to stop the scanner.
• When scanning a multipage document in a single scan procedure
using the feeder, make sure that all of the pages are identical in
thickness, and quality of paper. Feeding different types of paper at
one time may cause a paper jam.
• Scanning documents before the ink is dry will make the rollers and
scanning glass dirty, resulting in smears on the scanned image and
other documents becoming dirty. Always make sure that the ink on
a document is dry before scanning it.
• Scanning documents that are written in pencil or similar material will
make the rollers and scanning glass dirty, resulting in smears on the
scanned image.
13
Documents That Cannot Be Scanned
with the Feeder
• Documents with curled edges may result in folds and paper jams.
Make sure to straighten out the curls before loading documents in
the scanner.
• Handle paper edges with care, and be careful not to cut your fingers
when loading documents.
Use the flatbed (platen glass) to scan the following types of
documents. Using the feeder may result in paper jams and damage to
the scanner.
Wrinkled or creased
paper
Carbon-backed paper
Curled paper
Coated paper
Torn paper
Extremely thin paper
Paper with clips or
staples
14
Placing Documents
Placing Documents into the Feeder
Placing Documents on the Flatbed
1
1
2
Fan the pages of the document to be scanned, and load
the document into the feeder with the scanning side
facing up.
Place the document on the flatbed with the scanning side
facing down, and align the upper left corner of the
document with the positioning guide on the flatbed.
Scanning Side
Facing Down
Adjust the document guides to the edges of the
document.
IMPORTANT
• Do not place objects other than the document to be scanned onto
the flatbed platen glass. Doing so may result in damage or personal
injury.
• Open and close the feeder gently. Excessive force may result in
damage to the feeder or breaking the scanning glass and personal
injury.
When the Scanner Is in Sleep Mode
IMPORTANT
When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode.
• Close the business card feeder. The documents placed into the
feeder cannot be scanned if the business card feeder is open.
• Scanning curled or creased documents may result in damage to the
documents.
• Even if a document does not exceed the document feed tray’s
capacity (see p. 13), pages may not feed properly depending on
the document type. In this case, decrease the number of pages in
the document feed tray.
• Open the eject tray extension if you are scanning documents that
are longer than the eject tray.
15
• Business cards are ejected in reverse order after scanning from the
business card feeder.
• Scan plastic cards on the flatbed.
Placing Cards into the Business Card
Feeder
1
2
3
When the Scanner Is in Sleep Mode
Open the business card feeder.
When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode.
Hold down the lever (A) on the side of the business card
feeder, and place the cards into the feeder with the
scanning side facing up. Fully insert the cards until they
reach the stoppers (B) at the back of the feeder.
Close the business card feeder when scanning is
finished.
IMPORTANT
• When the business card feeder is open, only the Business Card and
Auto-detection options are available for the paper type
configuration under the driver settings. In addition, documents
loaded into the feeder cannot be scanned.
• Open and close the business card feeder gently. Excessive force
may result in damage to the business card feeder.
• Precautions for using the business card feeder are the same as
those for the feeder. (See p. 13.)
• Close the business card feeder when it is not in use.
16
Supplied Software
Use the following software supplied with the scanner to scan documents. Select which software to use based on your intended purpose.
Use this when you want to start scanning merely by
pressing a button on the scanner.
Easily scan without computer operations.
Specify advanced scanning conditions, and process
scanned images (rotate images, change the order of
pages, etc.)
▼
▼
CaptureOnTouch
CapturePerfect 3.0
This scanning application, designed specifically for use with this
scanner, allows you to scan using easy-to-follow on-screen
instructions.
For details on operation, see page 18.
This scanning application designed for advanced users includes
a variety of scanning methods and processing functions for
scanned images.
For details on operation, refer to the CapturePerfect 3.0
Operation Guide (electronic manual).
Hint
ISIS/TWAIN drivers are installed with the above software when installing from the setup disc. Scanning is available from both ISIS and
TWAIN applications when the ISIS/TWAIN drivers are installed. Refer to the User Manual (electronic version) for details about the ISIS/
TWAIN drivers.
17
Scanning with CaptureOnTouch
Scan First
What is CaptureOnTouch?
CaptureOnTouch is a scanning application that allows you to scan
documents using easy-to-follow on-screen instructions.
Save to folder
Save to a specified folder.
(Network)
Print
Print to a specified
printer.
Send to application
Open a scanned image with
specified application.
This method allows you to select an output method after a document
is scanned, and then configure the necessary settings.
Select Scan Job
DR-2020U
Send by (Attach to) E-mail*
Start an e-mail application
and send a new e-mail
message with the scanned
images.
* [Attach to E-mail] in [Scan First], and [Send by E-mail] in [Select Scan Job].
CaptureOnTouch provides multiple scanning methods for you to
select based on your intended purpose.
This method allows you to register scanning conditions and output
methods as jobs, and then select a job that matches your intended
purpose to begin scanning. This is useful for repeating specific
scanning operations multiple times.
18
Scanning with the Job Buttons
Hint
[Scan First] and [Select Scan Job] are pre-assigned to the three job
buttons on the operation panel, and you can start scanning by
pressing one of buttons when “Scan First” appears on the display
panel.
You can also start CaptureOnTouch from the Windows Start menu.
Click [Start], point to [All Programs], point to [Canon DR-2020U], and
then click [CaptureOnTouch].
Quitting CaptureOnTouch
Click
(CaptureOnTouch) in the notification area of the taskbar, and
click [Exit] in the menu.
Starting CaptureOnTouch
CaptureOnTouch resides on your system when you log on to
Windows, and a CaptureOnTouch icon appears on the taskbar
(default).
The application no longer resides on the system, and the taskbar icon
disappears.
Restarting CaptureOnTouch
When you double-click
(CaptureOnTouch), CaptureOnTouch
starts and the main screen appears.
Press any job button on the scanner to restart CaptureOnTouch.
CaptureOnTouch starts and the main screen appears.
Hint
• CaptureOnTouch resides on the system when it starts, and the
CaptureOnTouch icon appears on the taskbar.
• You can also restart from the Windows Start menu. Click [Start],
point to [Programs] (or [All Programs]), point to [Canon DR-2020U],
and then click [CaptureOnTouch]. CaptureOnTouch starts and the
main screen appears.
19
3
Scan First
Operation Flow
Click [Scanner setting] to display the [Scanner setting]
dialog box, and configure the scanner settings.
Scan document
▼
Select output method
▼
Configure output settings
▼
Output scanned images
1
2
Place the document in the scanner (See p. 15).
For details on scanner setting items, refer to the Help.
When you are finished configuring, click the [OK] button to close
the [Scanner setting] dialog box.
Click the [Scan First] tab.
4
Click the [Start] button.
The main screen for [Scan First] appears.
The document is scanned. While scanning is in progress, the
number of pages scanned is displayed in addition to the scanner
settings.
When scanning is finished, the [Output method] screen appears in
the main window.
20
5
6
The name of the output button differs depending on the selected
output method. If you select [Save to folder] for the output method,
for example, the output button appears as [Save].
The completion screen appears after the scanned images are
output. This completes [Scan First] scanning.
Specify the output method.
Configure settings for the output method, and click the
output button to output the scanned images.
Hint
• Click [Return to main screen] to return to the main screen of [Scan
First].
• If [Save to folder] is selected for the output method and you click
[Open storage folder], the folder in which the scanned image files
are stored will open.
Continuous Scanning
When you want to scan multiple documents as a single scanned
image, or when you want to scan a multi-page document in
sections, select the [Enable continuous scanning] check box in
the main screen. (You can do this in [Scan First] and [Select Scan
Job].)
In such cases, a confirmation screen to continue appears after
the documents placed in the scanner are scanned. Perform one
of the following.
• If you want to continue scanning another document, place the
document in the scanner and click the [Continue scanning]
button.
• If you are finished scanning documents, click the [Continue to
next step] button.
21
Output Method Settings
CaptureOnTouch provides four output methods for processing scanned images. The output settings that appear differ depending on the
output method selected.
[Save to folder]
[Print]
Save scanned images to a specified
folder. When this method is selected,
you must configure settings for the
image file to be saved.
Print scanned images to a specified
printer. When this method is selected,
you must specify the printer to which
images will be printed.
[Attach to E-mail]
[Send to application]
Start an e-mail application and attach
scanned images to a new e-mail.
When this method is selected, you
must configure settings for the image
file to be attached.
The supported e-mail applications are
Windows Mail and Outlook Express
(both OS standard applications),
MAPI-compatible (Microsoft
Messaging Application Programming
Interface) e-mail applications.
Open scanned images with a
specified application. When this
method is selected, you must click the
[Browse] button and specify the
executable file (.exe) for an
application that can open the image
file. In addition, configure settings for
the image file to be saved.
When Using PaperPort
• The PaperPort application supplied with this unit uses the [Documents] folder by default. When sending the image file to PaperPort and
specifying the save destination, be sure to specify the [Documents] folder or a folder within the [Documents] folder. Specifying any other
folder may result in an error.
• If you want to specify a folder other than the [Documents] folder, use [Folder Manager] in PaperPort to register that folder beforehand.
• In Windows Vista, the documents folder and pictures folder are located on the same level in the folder hierarchy. As a result, be sure to
register the pictures folder using [Folder Manager] in PaperPort if you want to specify that folder.
22
Starting [Scan First] with the START
Button
Under default settings, [Scan First] is assigned to the START button
on the operation panel.
START Button
When “Ready” appears on the display panel, press the START button
after placing your document in the scanner. CaptureOnTouch starts
up and [Scan First] begins. When document scanning is finished, the
output method selection screen appears. Perform the procedure from
step 5 onward to output the scanned images.
Hint
If “Ready” does not appear on the display panel (for example, the job
title of a previous scan job will remain on the display after you perform
the job), you can make it appear by pressing the STOP button.
CaptureOnTouch Scanner Settings
[Dots per inch]
CaptureOnTouch provides the following settings for configuring
scan conditions.
Specify the scanning resolution.
[Scanning Side]
Specify whether to scan only one side of a document or both sides.
If you select [Skip blank page] and a blank page is detected within
the document while scanning, the blank page is skipped.
[Deskew]
When a document is scanned at an angle, the slant is detected and
straightened in the scanned image.
[Text orientation recognition]
The orientation of text in scanned images is detected, and the
images are rotated to match the orientation of the text.
[Use advanced settings dialog box]
Open the ISIS/TWAIN driver settings screen, and configure
advanced scan conditions. For details on the settings in the driver
settings screen, refer to the Help. (Click the [Help] button in the
settings screen to open the Help.)
[Color mode]
Select the mode for scanning documents (auto color detection,
color, grayscale, or black and white (binary)).
[Page Size]
IMPORTANT
Specify the page size of documents.
Certain settings are found in both the ISIS/TWAIN driver settings
screen and the CaptureOnTouch scanner settings. If you clear the
[Use advanced settings dialog box] check box after configuring
ISIS/TWAIN driver settings, the CaptureOnTouch scanner settings
are enabled.
[Orientation]
Specify the orientation in which documents are fed into the scanner
(portrait or landscape).
23
2
Select Scan Job
Click the [Register new job] button.
Operation Flow
Register jobs
▼
Select job
▼
Scan document
▼
Output scanned images
The [Register new job] dialog box appears.
Registering/Editing Jobs
Hint
In CaptureOnTouch, you can register up to 10 jobs for use with [Select
Scan Job].
1
If you select a registered job and click [Job list/edit], the [Job
editing] dialog box appears allowing you to edit the settings of
the selected job.
Click the [Select Scan Job] tab.
3
Configure the job settings.
A Select an [Unconfigured] job number from the job list. If you
select a job that is already registered, the title bar display
changes to [Job editing].
B Enter the job name.
C Specify the output method.
D Configure the job settings.
B
C
The main screen for [Select Scan Job] appears.
D
A
Job settings are configured in the following tabs.
24
[Output settings] tab
Configure settings for the output method. The items that appear in
this tab differ depending on the [Output method] selected.
[Scanner setting] tab
Configure scan conditions.
[Button assignment] tab
Configure settings to assign the job to a job button on the scanner.
If [Assign scanner button 1 to Scan First] is selected in the main
screen, assignment to job button 1 is not available.
[File settings] tab
This tab appears when [Send by E-mail] is selected in the [Output
method] list box. The items that appear in this tab are the same as
those in the [Output settings] tab.
[Compose e-mail] tab
This tab appears when [Send by E-mail] is selected in the [Output
method] list box. Configure e-mail settings for sending the
scanned images.
In addition to these settings, you must also configure the
environmental settings to send the e-mails to which the scanned
images are attached. For details on settings, refer to the User
Manual.
Confirming Output
In [Select Scan Job], scanned images are output according to the
registered job settings. If [Confirm Output] is selected in the main
screen, an output confirmation screen appears after documents
are scanned, allowing you to confirm and change output settings
for the scanned images.
Hint
You can also click the CaptureOnTouch icon in the taskbar, and
enable or disable [Confirm Output] from the menu that appears.
25
4
Selecting Scan Jobs
Click the [OK] button.
1
2
The job is registered according to the configured settings and
appears in the job list.
To confirm the settings of a registered job or to change the
settings, click the [Job list/edit] button.
Place the document in the scanner (See p. 15).
Click the [Select Scan Job] tab.
The main screen for [Select Scan Job] appears.
3
26
Click a job in the [Job list].
4
Starting [Select Scan Job] with the Job
Buttons
Click the [Start] button.
The following, jobs are pre-assigned to the job buttons on the
operation panel.
User Defined Job Buttons
Scroll Keys
Job Buttons
• Three preset jobs are assigned to the job buttons, and the respective
scanning procedures will be processed automatically when these
buttons are pressed.
• Registered jobs can be assigned to the user defined job buttons.
When you press a user defined job button and then press the
START button, the scan job assigned to the button begins.
• You can also select registered jobs using the scroll keys. When you
press the START button, the selected scanning job begins.
The document is scanned. While scanning is in progress, the
number of pages scanned is displayed in addition to the scanner
settings.
When all the pages of the document are scanned, the scanned
images are output according to the registered job settings, and the
completion screen appears.
Hint
If [Select Scan Job] is executed using a job button, CaptureOnTouch
closes automatically 5 seconds after output processing is finished.
Hint
• Click [Return to main screen] to return to the main screen of
[Select Scan Job].
• If [Save to folder] is selected for the output method and you
click [Open storage folder], the folder in which the scanned
image files are stored will open.
27
Troubleshooting
This section describes the problems that may occur while using the
scanner and how to resolve them.
It you cannot resolve a problem, contact your local authorized Canon
dealer or your service representative.
Problem 4
Solutions
Common Problems and Solutions
Problem 1
Solutions
Problem 2
Solutions
Problem 3
Solutions
The scanner will not turn on.
(1) Confirm that the power switch is set correctly.
(2) Confirm that the AC adapter is plugged firmly into a
power outlet.
The scanner is not recognized.
(1) Confirm that the scanner is properly connected to
the computer with a USB cable.
(2) Confirm that the scanner is turned on. See “Problem
1 The scanner will not turn on.”.
(3) The computer’s USB interface may not support the
scanner. The scanner cannot be guaranteed to work
with all USB interfaces.
(4) Confirm that the supplied USB cable is used to
connect the scanner to the computer. The scanner
cannot be guaranteed to work with all available USB
cables.
(5) If the scanner is connected to the computer via a
USB hub, try removing the hub and connecting
directly to the computer.
(6) Disconnect the USB cable, and connect it again.
Documents feed askew (scanned images are
slanted).
(1) Align the document guides to fit the documents as
closely as possible, and load the documents so that
they feed straightly.
(2) Enable the [Deskew] scanner driver setting.
(3) If many pages have been scanned since roller
cleaning, clean the rollers. If documents still feed
askew, roller replacement or other maintenance
may be needed. Refer to the page 32 for roller
cleaning and replacement procedures.
Problem 5
Solutions
Problem 6
Solutions
Problem 7
Solutions
28
Both sides are not scanned even when the Duplex
scanner driver setting is enabled.
In CaptureOnTouch or CapturePerfect 3.0, executing a
job for which single-sided (simplex) scanning is
registered will always result in simplex scanning,
regardless of scanner driver settings. For example, if
[Simplex] is selected under the [Scanner setting] tab of
the [Job Register] dialog box in CaptureOnTouch,
scanning will always be single-sided for that job. Even if
you configure scanner driver settings from [Scan Batch
to File] under the [Scan] menu in CapturePerfect 3.0, a
job will always be performed according to its registered
settings. To perform duplex scanning, either change the
job setting or create another job for duplex scanning.
If white lines or streaks appear in scanned images.
Clean both sides of the scanner glass, and the rollers
(both rubber and metal). If a sticky substance such as
glue or correction fluid is found, carefully wipe with just
enough pressure to clean the area where the lines
appear. If the problem cannot be solved by cleaning, the
internal glass may be scratched. Contact your local
authorized Canon dealer.
Pages are missing.
When the scanner driver’s [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Select another scan mode
setting such as [Simplex] or [Duplex], or decrease the
[Ratio of black pixels]. If pages are skipped due to the
document double feeding, see “Problem 7 Documents
jam (or double-feed).”.
Documents jam (or double-feed).
(1) Clean the feed rollers if necessary.
(2) Proper scanning may not be possible when
document pages stick together due to static
electricity. Fan the documents before you load them.
Problem 8
Each scanned image of a multi-page document is
saved as a separate document.
Solutions
With CaptureOnTouch, you can scan multiple pages
into one image file when TIFF or PDF file format is
selected. To do this, select [File type], click the [Detail
Settings] button, and select [Save all pages as one file]
in the displayed dialog box.
When you select [Scan Batch to File] from the [Scan]
menu in CapturePerfect, a dialog box appears with a
pull-down menu at the bottom that allows you to select
[Single Page], [Multi Page (All Pages)], or [Multi Page
(Specified Pages)]. If you select [Single Page], each
page of a multi-page document is saved as a separate
image file. To save multiple pages to a single image file,
select [Multi Page (All Pages)] or [Multi Page (Specified
Pages)].
Problem 9 Documents feed, but no scanned images are saved.
Solutions
When Panel-Feeding is selected as the feeding method
on the scanner driver’s setting screen, after a document
is fed, scanning does not occur until the scan button is
clicked on the scan panel.
Problem 10 Scanned images of multiple pages cannot be saved
in a single JPEG or BMP file.
Solutions
Multiple scanned images cannot be saved in a single
JPEG or BMP file. Save the images in either TIFF or
PDF format.
Problem 11 An error message is displayed.
Solutions
Confirm the nature of the error, and resolve the problem.
Press the STOP button to clear the error message. The
solution for each error is as follows.
Error Message
Paper jammed in scanner; clear
paper and push STOP button.
Solution
A paper jam has occurred. Remove
the jammed paper. (See p. 30.)
The scanner cover or upper unit is
open. Remove jammed paper, and
push STOP button.
Release the lock switch. After
releasing the lock switch, press the
STOP button.
Close the scanner cover or upper
unit.
Feeder is not Connected.
The ADF connector on the rear panel
of the scanner is disconnected. Insert
the ADF connector all the way.
Scanning has stopped due to
document double-feed. Check the
scanned images to confirm how much
of the document was scanned, and
continue scanning accordingly.
A double paper-feed has occurred.
Please check the document and the
scanned image on the display and
scan the document again.
The lock switch is locked. Unlock the
lock switch.
Problem 12 Cannot perform ADF scanning.
Solutions
Scanning cannot be performed from the feeder when
the business card feeder is open. Close the business
card feeder if it is open.
Problem 13 Auto start does not function.
Solutions
The document detection sensor on the feeder does not
function when the business card feeder is open.
Therefore, even if documents are placed in the feeder,
scanning will not begin automatically if the business
card feeder is open. Close the business card feeder.
Problem 14 The “Warming up” message appears.
Solutions
29
If this procedure is performed immediately after turning
the scanner ON or while the power indicator is not lit, the
following appears on the computer display. In this case,
scanning begins after the scanner finishes warming up.
Warm up may take up to 30 seconds.
3
Clearing a Paper Jam
If a paper jam occurs while scanning from the feeder, an error
message appears on the display panel. Follow the procedure below to
clear the jam.
If the jammed document does not appear wrinkled or
otherwise damaged, close the feeder cover, and press the
STOP button.
The jammed document is ejected, and the error message is
cleared on the display.
CAUTION
Be careful not to cut your fingers on the edges of the paper when
clearing the paper jam.
1
2
Remove any documents remaining in the document feed
tray and the eject outlet.
Open the feeder cover, and confirm the location of the
paper jam.
4
If the document is jammed at an angle or wrinkled,
carefully remove the document without tearing it.
IMPORTANT
Remove the document carefully, and do not pull with excessive
force. Should the document tear, always be sure to remove any
pieces of paper remaining in the scanner.
Hint
5
If the paper jam is not inside the feeder cover, check the
underside of the feeder or the eject outlet.
Close the feeder cover gently.
CAUTION
When closing the feeder cover, be careful not to get your fingers
caught, as this may result in personal injury.
30
6
Press the STOP button to clear the error message on the
display.
Hint
After clearing the paper jam, confirm whether the last document
was scanned before you continue scanning.
31
Appendix
2
Cleaning the Roller Unit and
Separation Pad
Raise the roller unit’s lock lever. (Gently bend the lock
lever inward, then raise it.)
If streaks appear in scanned images, or if scanned documents
become dirty, the roller unit and separation pad may be dirty. Be sure
to clean them regularly.
Hint
The roller unit and separation pad are located inside the feeder
cover. Be sure to remove the roller unit and separation pad, as shown
below, before cleaning them.
Removing the Roller Unit and Separation
Pad
1
3
Remove the roller unit.
Hold the center of the roller unit (roller portion), lift the lock lever
side (A), then the other side (B).
Open the document feed tray and feeder cover.
B
32
A
4
Attaching the Roller Unit and Separation
Pad
Grasp both sides of the separation pad with your fingers,
and remove the separation pad.
1
Attach the separation pad.
Press the separation pad down gently until it snaps into place, and
make sure it is securely attached.
5
Use a cloth dampened with water and thoroughly wrung
out to wipe the rollers and separation pad clean.
2
Attach the roller unit.
Insert the shaft pin of the roller unit into the notch on the scanner
(A), and attach the lock lever vertically (B).
A
33
B
3
4
Specifications
Lower the lock lever to secure the roller unit into place.
You can lower the lock lever smoothly by gently bending
it inward.
Scanner
Type
Desktop ADF/flatbed scanner
Document Size
Feeder Width: 140 mm to 216 mm
Length: 100 mm to 356 mm
Thickness: 52 to 128 g/m2 (0.06 mm to 0.15 mm)
Capacity: 50 sheets or stacked to a height of 5.0 mm
(including curling)
Flatbed Width: 216 mm
Length: 297 mm
Business Card Feeder
Width: 49 mm to 55 mm
Length: 85 mm to 91 mm
Thickness: 128 to 300 g/m2 (0.15 mm to 0.3 mm)
Capacity: 15 sheets or stacked to height of 3.8 mm
(including curling)
Feeding Method
Automatic
Scanner Element
CCD (Charge-Coupled Device)
Light Source
CCFL (Cold Cathode Fluorescent Lamp)
Scanning Sides
Simplex, Duplex, Skip blank pages
Scanning Modes
Black and White, Advanced Text Enhancement,
Advanced Text Enhancement II, Error Diffusion, 256-level
Gray, 24-bit Color, Smoothing Color
Scanning Resolution
(primary scan lines × secondary scan lines)
100 × 100 dpi, 150 × 150 dpi, 200 × 200 dpi,
240 × 240 dpi, 300 × 300 dpi, 400 × 400 dpi, 600 × 600 dpi
Scanning Speed (A4, 200 dpi, Simplex)
Feeder Black and White: 20 ppm
Gray: 20 ppm
Color: 20 ppm
Interface Hi-Speed USB 2.0
Dimensions
440 mm (W) × 400 mm (D, excluding ADF cable) ×
180 mm (H)
Close the feeder cover and document feed tray.
CAUTION
When closing the feeder cover and document feed tray, be
careful not to get your fingers caught, as this may result in
personal injury.
IMPORTANT
The separation pad and roller unit are consumable parts. If
performance does not improve after cleaning the separation pad
and roller unit, the parts may need to be replaced. Contact your
local authorized Canon dealer. When replacing the parts, first
replace the separation pad. If performance does not improve,
replace the roller unit as well.
34
Weight
Approx. 7.8 kg
Power Consumption
Scanning: Maximum 33.0 W
In the Sleep Mode: Maximum 3.7 W
With power switch OFF: Maximum 0.5 W
Noise
64 dB or less
Operating Environment
Temperature: 10°C to 32.5°C
Humidity: 20% to 80% RH
AC Adapter
Model Number
MG1-4314
Input
AC 100 V - 240 V, 50/60 Hz, 1.2 A (100 V) - 0.7 A (240 V)
Output
DC 24 V, 2.2 A
Weight
Approx. 0.4 kg
Specifications are subject to change without notice.
Replacement Parts
Roller Unit
Product Code: 4048B001
Separation Pad
Product Code: 4048B002
• For details on replacing the roller unit and separation pad, see
“Cleaning the Roller Unit and Separation Pad” on p. 32.
For further details on replacement, contact your local authorized
Canon dealer.
35
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