Motorola HS805 - Headset - Over-the-ear Service manual

Field Service Manual
Basic and Field Level Test Procedures
iDEN 870
Digital Multi-Service,
Data-Capable Portable
i870
Digital Multi-Service,
Data-Capable Portable
Field Service Manual
Basic and Field Level
Test Procedures
September 13, 2005
68P80401P01-O
i
Manual Revisions
Changes that occur after this manual is printed are described in the Field Manual Revisions (FMRs). The FMRs
provide the most current instructions and component information.
Copyright Information
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor
memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States
and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola’s prior written consent. Furthermore, the purchase of Motorola
products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights
under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola
product and the Motorola computer programs with the Motorola product.
Trademarks
MOTOROLA, the Stylized M Logo, Message Mail, VibraCall, and iDEN are registered trademarks of Motorola, Inc.
® Reg. U.S. Pat. & Tm. Off. All other product or service names are the property of their respective owners.
© Copyright 2005, Motorola, Inc. All rights reserved.
ii
68P80401P01-O
SAFETY AND GENERAL INFORMATION
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION.
READ THIS INFORMATION BEFORE USING YOUR INTEGRATED
MULTI-SERVICE PORTABLE RADIO.
RF Operational Characteristics
Two-way radio operation
Your radio product contains a radio frequency transmitter to
convey the information you wish to send as well as occasional
automatic signals used to sustain connection to the wireless
network, and a receiver which enables you to receive
communication and connection information from the network.
When using your radio product as a
traditional two-way radio, hold the
radio product in a vertical position
with the microphone one to two
inches (2.5 to 5 cm) away from the
lips.
PORTABLE RADIO PRODUCT OPERATION
AND EME EXPOSURE
Body-worn operation
Your Motorola two-way radio complies with the following RF
energy exposure standards and guidelines:
• United States Federal Communications Commission, Code
of Federal Regulations; 47 CFR part 2 sub-part J
• American National Standards Institute (ANSI) / Institute of
Electrical and Electronics Engineers (IEEE). C95. 1-1992
• Institute of Electrical and Electronics Engineers (IEEE).
C95. 1-1999 Edition
• International Commission on Non-Ionizing Radiation
Protection (ICNIRP) 1998
• Ministry of Health (Canada). Safety Code 6. Limits of
Human Exposure to Radiofrequency Electromagnetic Fields
in the Frequency Range from 3 kHz to 300 GHz, 1999
• Australian Communications Authority
Radiocommunications (Electromagnetic Radiation - Human
Exposure) Standard 2001
To maintain compliance with FCC RF exposure guidelines, if
you wear a radio product on your body when transmitting,
always place the radio product in a Motorola approved clip,
holder, holster, case or body harness for this product. Use of
non-Motorola-approved accessories may exceed FCC RF
exposure guidelines. If you do not use a Motorola approved
body-worn accessory and are not using the radio product in
the intended use positions along side the head in the phone
mode or in front of the face in the two-way radio mode, then
ensure the antenna and the radio product are kept the
following minimum distances from the body when
transmitting:
• Phone or Two-way radio mode: one inch (2.5 cm)
• Data operation using any data feature with or without
an accessory cable: one inch (2.5 cm)
Antenna Care
Use only the supplied or an approved replacement antenna.
Unauthorized antennas, modifications, or attachments could
damage the radio product and may violate FCC regulations.
• ANATEL, Brasil Regulatory Authority, Resolution 256
(April 11, 2001) “additional requirements for SMR, cellular
and PCS product certification.”
To assure optimal radio product performance and
make sure human exposure to radio frequency
electromagnetic energy is within the guidelines set forth in
the above standards, always adhere to the following
procedures:
DO NOT hold the antenna when the radio product is “IN
USE”. Holding the antenna affects call quality and may cause
the radio product to operate at a higher power level than needed.
Approved Accessories
For a list of approved Motorola accessories call 1-800-4530920, visit our website at www.mot.com/iden or look in the
accessory section of this manual.
Phone Operation
When placing or receiving a phone call, hold your radio product
as you would a wireline telephone. Speak directly into the
microphone.
68P80401P01-O
iii
SAFETY AND GENERAL INFORMATION
ALL MODELS WITH FCC ID AZ489FT5846 MEET THE
GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO
RADIO WAVES.
Your wireless phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radiofrequency (RF) energy set by the Federal Communications
Commission of the U.S. Government. These limits are part of
comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that
were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. The standards
include a substantial safety margin designed to assure the safety of all
persons, regardless of age and health.
The exposure standard for wireless mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by the FCC is 1.6 W/kg.* Tests for SAR are conducted using
standard operating positions specified by the FCC with the phone
transmitting at its highest certified power level in all tested frequency
bands. Although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be well below
the maximum value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna,
the lower the power output.
Before a phone model is available for sale to the public, it must be tested
and certified to the FCC that is does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are
performed in positions and locations (e.g., at the ear and worn on the
body) as required by the FCC for each model. The highest SAR value
for this model phone when tested for use at the ear is 0.59 W/kg and
when tested on the body, as described in the user guide, is 1.32 W/kg
during packet data transmission. (Body-worn measurements differ
among phone models, depending upon available accessories and FCC
requirements.) While there may be differences between the SAR levels
or various phones and at various positions, they all meet the government
requirement for safe exposure.
The FCC has granted an Equipment Authorization for this model phone
with all reported SAR levels evaluated as in compliance with the FCC
RF exposure guidelines. SAR information on this model phone is on file
with the FCC and can be found under the Display Grant section of
http://www.fcc.gov/oet/fccid after searching on FCC ID AZ489FT5846.
Additional information on Specific Absorption Rates (SAR) can be
found on the Cellular Telecommunications Industry Association (CTIA)
web-site at http://www.wow-com.com.
* In the United States and Canada, the SAR limit for mobile phones used by
the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The
standard incorporates a substantial margin of safety to give additional
protection for the public and to account for any variations in measurements.
Facilities
To avoid electromagnetic interference and/or compatibility
conflicts, turn off your radio product in any facility where
posted notices instruct you to do so. Hospitals or health care
facilities may be using equipment that is sensitive to external RF
energy.
Aircraft
When instructed to do so, turn off your radio product when on
board an aircraft. Any use of a radio product must be in
accordance with applicable regulations per airline crew
instructions.
Medical Devices
Pacemakers
The Advanced Medical Technology Association (AdvaMed)
recommends that a minimum separation of 6 inches (15 cm) be
maintained between a handheld wireless radio product and a
pacemaker. These recommendations are consistent with those of
the U.S. Food and Drug Administration.
Persons with pacemakers should:
• ALWAYS keep the radio product more than 6 inches
(15 cm) from their pacemaker when the radio product is
turned ON.
• Not carry the radio product in a breast pocket.
• Use the ear opposite the pacemaker to minimize the
potential for interference.
• Turn the radio product OFF immediately if you have any
reason to suspect that interference is taking place.
Hearing Aids
Some digital wireless radio products may interfere with some
hearing aids. In the event of such interference, you may want to
consult your hearing aid manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately
shielded from RF energy. Your physician may be able to assist
you in obtaining this information.
Electro Magnetic Interference/
Compatibility
Use While Driving
NOTE:
Check the laws and regulations on the use of radio products in
the area where you drive. Always obey them. When using the
radio product while driving, please:
Nearly every electronic device is susceptible
to electromagnetic interference (EMI) if
inadequately shielded, designed or
otherwise configured for electromagnetic
compatibility.
• Give full attention to driving and to the road.
• Use hands-free operation, if available.
• Pull off the road and park before making or answering a call
if driving conditions so require.
iv
68P80401P01-O
SAFETY AND GENERAL INFORMATION
P Operational Warnings
F Operational Cautions
For Vehicles Equipped with an Air Bag
Antennas
Do not place a portable radio product in the area over the air bag
or in the air bag deployment area. Air bags inflate with great
force. If a portable radio is placed in the air bag deployment area
and the air bag inflates, the radio product may be propelled with
great force and cause serious injury to occupants of the vehicle.
Potentially Explosive Atmospheres
Turn off your radio product prior to entering any area with a
potentially explosive atmosphere, unless it is a radio product type
especially qualified for use in such areas as “Intrinsically Safe”
(for example, Factory Mutual, CSA, or US approved). Do not
remove, install, or charge batteries in such areas. Sparks in a
potentially explosive atmosphere can cause an explosion or fire
resulting in bodily injury or even death.
NOTE: The areas with potentially explosive atmospheres
referred to above include fueling areas such as
below decks on boats; fuel or chemical transfer or
storage facilities; areas where the air contains
chemicals or particles, such as grain, dust or
metal powders; and any other area where you
would normally be advised to turn off your vehicle
engine. Areas with potentially explosive
atmospheres are often, but not always, posted.
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn off
your radio product when you are near electrical blasting caps, in a
blasting area, or in areas posted: “Turn off two-way radio”. Obey
all signs and instructions.
Cleaning and Drying Considerations
Using a leather carry case may help protect the surfaces and
help prevent liquids (e.g., rain) from entering into the interior of
the radio product. This product is not water proof, and exposing
the unit to liquids may result in permanent damage to the unit.
If your radio product interior gets wet, then do not try to
accelerate drying with the use of an oven or a dryer as this will
damage the radio product and void the warranty. Instead, do the
following:
1. Immediately power off the radio product.
2. Remove Battery and SIM card (if so equipped) from radio
product.
3. Shake excess liquid from radio product.
4. Place the radio product and battery in an area that is at room
temperature and has good air flow.
5. Let the radio product, battery, and SIM card dry for 72
hours before reconnecting the battery and/or powering on
the radio product.
Do not use any portable radio product that has a damaged
antenna. If a damaged antenna comes into contact with your skin,
a minor burn can result.
Batteries
All batteries can cause property damage and/or bodily injury, such
as burns if a conductive material, such as jewelry, keys, or beaded
chains touches exposed terminals. The conductive material may
complete an electrical circuit (short circuit) and become quite hot.
Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal
objects.
If the radio product does not work after following the steps
listed above, contact your dealer for servicing information.
Clean the external surfaces of the radio product with a damp
cloth, using a mild solution of dishwashing detergent and water.
Some household cleaners may contain chemicals that could
seriously damage the radio product. Avoid the use of any
petroleum-based solvent cleaners. Also, avoid applying liquids
directly on the radio product.
Accessory Safety Information
IMPORTANT: SAVE THESE ACCESSORY SAFETY
INSTRUCTIONS
• Before using any battery or battery charger, read all the
instructions for and cautionary markings on (1) the battery,
(2) the battery charger, which may include a separate wallmounted power supply or transformer, and (3) the radio
product using the battery.
• Do not expose any battery charger to water, rain, or snow as
they are designed for indoor or in-vehicle use only.
P
WARNING: To reduce the risk of
injury, charge only the rechargeable
batteries listed in the Accessories
section of this manual. Other types
of batteries may burst, causing
personal injury and damage.
• To reduce the risk of damage to the cord or plug, pull by the
plug rather than the cord when you disconnect the battery
charger from the power source outlet.
• Do not operate any battery charger with a damaged cord or
plug — replace them immediately.
• Battery chargers may become warm during operation, but
not hot. If it becomes hot to the touch, unplug it from the
power outlet immediately and discontinue its use.
68P80401P01-O
v
SAFETY AND GENERAL INFORMATION
• Use of a non-recommended attachment to a battery charger
may result in a risk of fire, electric shock, or injury to
persons.
• Make sure the battery charger power cord is located so that
it will not be stepped on, tripped over, or subjected to
damage or stress.
• An extension cord should not be used with any battery
• Do not disassemble a battery charger; take it to a qualified
service technician when service or repair is required.
Incorrect reassembly may result in a risk of electric shock
or fire.
• Maximum ambient temperature around the power supply or
transformer of any battery charger should not exceed 40°C
(104°F).
charger unless absolutely necessary. Use of an improper
extension cord could result in a risk of fire and electric
shock. If an extension cord must be used, make sure that:
• The output power from the power supply or transformer
• The pins on the plug of the extension cord are the same
• The disconnection from the line voltage is made by
number, size, and shape as those on the plug of the
charger.
• The extension cord is properly wired and in good
electrical condition.
• The cord size is 18AWG for lengths up to 100 feet and
16AWG for lengths up to 150 feet.
must not exceed the rating given on the Desktop DualPocket Charger.
unplugging the power supply from the AC receptacle.
• To reduce risk of electric shock, unplug any battery charger
from the outlet before attempting any maintenance or
cleaning.
For optimum charging performance, turn off the radio product
while charging it in any battery charger.
• Do not operate any battery charger if it has received a sharp
blow, has been dropped, or has been damaged in any way;
take it to a qualified service technician.
vi
68P80401P01-O
MODEL INFORMATION
MODEL INFORMATION
This manual applies to the following iDEN i870 Digital Portable models:
H85XAH6RR5AN 806-940 MHz, Multi-Service, Data-Capable Portable
MODEL NUMBERING SYSTEM
Typical Model Number:
Position:
H
1
8
2
5
3
X
4
A
5
N
6
6
7
R
8
R 5 A N
9 10 11 12
Position 1 - Type of Unit
H = Hand-Held Portable
M = Mobile Product
Positions 2 and 3 - Model Series
Position 12 - Unique
40 = i85s/i55sr/i50sx Products
41 = i90c Products
45 = i265 Products
48 = i80s Products
56 = i30sx/i30s Products
57 = i95cl Products
58 = i88s/i58sr Products
59 = i60c Products
62 = i205/i305 Products
63 = i530/i730/i710 Products
68 = i325pro Products
69 = i315plus Products
73 = i860 Products
74 = i830 Products
75 = i285 Products
72 = i930 Products
85 = i870 Products
Model Variations
N = Standard Package
Position 4 - Frequency Band
Position 11 - Version
U = 806 to 870 MHz
X = 806 to 941 MHz
*Values given represent range only; they are not absolute.
Version Letter (Alpha) Major Change
Position 5 - Power Level
Position 10 - Feature level
A = 0 to 0.7 Watts
B = 0.7 to 0.9 Watts
C = 1.0 to 3.9 Watts
D = 4.0 to 5.0 Watts
E = 5.1 to 6.0 Watts
F = 6.1 to 10.0 Watts
1 = Basic
2 = Limited Pkg
3 = Limited Plus
4 = Intermediate
5 = Standard Pkg
6 = Standard Plus
7 = Expanded Pkg
8 = Expanded Plus
9 = Full Feature/
Programmable
Position 6 - Physical Packages
Position 9 - Primary System Type
F = Limited Keypad - With Display
H = Full Keypad - With Display
N = Enhanced Controls - Enhanced Display
R = iDEN Shared
Position 7 - Channel Spacing
Position 8 - Primary Operation
1 = 5 kHz
2 = 6.25 kHz
3 = 10 kHz
4 = 12.5 kHz
N = Digital Dispatch
Q = Low Profile - Basic Display
R = Digital Multi-Service
J = TDMA Digital Dual Mode
68P80401P01-O
5 = 15 kHz
6 = 25 kHz
7 = 30 kHz
9 = Variable Programmable
vii
MODEL SPECIFICATIONS
MODEL SPECIFICATIONS
GENERAL
FCC Designation:
Operational Modes:
800 MHz Band only:
Temperature Range:
Operating
Storage (w/o battery)
Power Supply:
Battery Type
Recommended
Battery:
Battery Voltage:
Nominal
Range
Dimensions (HxWxD):
w/750mAh
battery door
w/500mAh
battery door
Weight:
(without battery)
RECEIVER
AZ489FT5846 Receiver Type:
Phone Frequency Range:
Private
Group
Circuit Data
Packet Data
Channel Spacing:
TRANSMITTER
Direct Transmitter Type
Conversion
851-870 MHz Frequency Range:
935-940 MHz
25 kHz Emission Designator:
Single
Conversion
806-825 MHz
896-901 MHz
18K3D7W
–10°C to +60°C
–40°C to +85°C
Lithium Ion
Frequency Stability:
Referenced to base
station
Sensitivity (10%)
SNN5704C BER:
SNN5705C
(M-16 QAM)
Spurious Response
3.6 Vdc Immunity:
3.0 to 4.2 Vdc
88.0 x 49.0
x 31.5 mm
88.0 x 49.0
x 27.0 mm
Spurious Radiation:
Above 960 MHz
216–960 MHz
88–216 MHz
30–88 MHz
Audio Output Power
107.0 g and Speakerphone
Rating:
(Private and Group
Modes only) into
8 ohms at maximum
volume (nominal
battery voltage)
Distortion at Rated
Audio:
Electrical
Acoustical
Modulation Types:
0.4 ppm
–111 dBm
-51 dBm
<500 µV/m.
<200 µV/m.
<150 µV/m.
<100 µV/m.
Quad 16QAM
Quad 64QAM
Quad QPSK
Frequency Stability:
Referenced to base
station
0.4 ppm
Spurious Emissions:
Conducted
Radiated
–13 dBm
–13 dBm
RF Pulse Avg Power:
(dynamically
adjusted)
Adjacent Channel
Power:
(at ±25 kHz in 18 kHz
BW)
–11 to +28 dBm
-55 dB
500 mW
Bluetooth®
Frequency Range:
5% Max. Modulation Type:
10% Max. Spurious Emissions:
BT Power:
2.4–2.4835 GHz
GFSK
74 dB uV/m peak
54 dB uV/m avg.
-6 to +4 dBm
Specifications subject to change without notice.
viii
68P80401P01-O
CONTENTS
CHAPTER 1
SAFETY AND GENERAL INFORMATION . . . . . . .
iii
MODEL INFORMATION . . . . . . . . . . . . . . . . . . . . .
vii
MODEL SPECIFICATIONS. . . . . . . . . . . . . . . . . . .
viii
CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ix
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiii
Who Should Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How This Manual Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiii
OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
iDEN Digital Modulation Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iDEN Voice Compression Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
RF Transmission Bursts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling Area Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiii
xiv
xiv
1-3
1-3
1-4
Global Positioning System (GPS) Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
MOTOtalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Bluetooth® Wireless System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
CHAPTER 2
CHAPTER 3
Removing and Inserting a SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-6
FEATURES, ICONS, AND INDICATORS . . . . . . .
2-1
i870 Feature Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-1
Main Menu Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-2
2-2
2-3
DISPLAYS, MESSAGES, AND ALERTS . . . . . . .
3-1
Power-Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-Down Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1
Self-Test Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
68P80401P01-O
3-2
3-2
3-2
ix
CONTENTS
Self-Test Reset Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 4
CHAPTER 5
3-2
3-3
Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Optional Vibrate Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-4
PREPARING FOR BASIC LEVEL TESTING . . . . .
4-1
Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reference Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-1
4-1
4-1
BASIC LEVEL CHECKS AND SELF TESTS. . . . .
5-1
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Test Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-1
Antenna Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic-Level Test Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mechanical and Electrical Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Shock and Pressure Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SIM Card Swap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessory Swap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lockup Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Connections Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voltage Recognition Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Camera System Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bluetooth® Hands Free Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Self-Test Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-7
5-1
5-1
5-1
5-2
5-2
5-3
5-3
5-4
5-4
5-5
5-5
5-6
5-6
5-7
5-7
5-7
5-8
Passcode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Programming Menu Settings Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Call Performance Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
CHAPTER 6
BASIC LEVEL TEST MODES AND PROCEDURES
Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering Debug Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Test Mode Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Loopback Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ESN and IMEI Matching Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Debug Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technician Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the i870 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Unit to the RSS Workstation. . . . . . . . . . . . . . . . . . . . . . . . . .
x
6-1
6-1
6-1
6-2
6-3
6-4
6-4
6-5
6-5
6-8
6-8
6-8
68P80401P01-O
CONTENTS
Codeplug Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Codeplug Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
CHAPTER 7
PREPARING FOR FIELD LEVEL TESTING. . . . .
7-1
Preparing Equipment for Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7-1
7-1
7-1
7-1
7-1
Calibrating Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the RF Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Strong-Signal Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting Static-Sensitive Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using RSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Connecting an iDEN Unit to the R-2660 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Operating the R-2660 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Disassembling and Reassembling the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Disassembly Sequence Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Assembly/Disassembly Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Back Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Main Board, Microphone Seal, and Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Exploded View and Part List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Component Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 8
7-16
7-17
FIELD LEVEL TEST MODES AND PROCEDURES
Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8-1
8-1
8-1
Required Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Field-Level Test Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Registration/Call Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
SQE Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
TX Power Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
BER Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Power-Up Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Keypad Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Audio Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Reset Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Reset Log Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Model Assembly (MA) Test Mode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Bluetooth® Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
i870 Camera Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
MOTOtalk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
68P80401P01-O
xi
CONTENTS
CHAPTER 9
MECHANICAL PARTS REPAIR PROCEDURES. .
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rework/Repair Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mechanical Parts Rework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
APPENDIX A
xii
9-1
9-1
9-1
9-2
9-2
9-3
ORDERING REPLACEMENT PARTS AND KITS
A-1
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Domestic Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
International Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacement Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended Test Equipment and Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended Programming Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A-1
A-1
A-1
A-2
A-4
A-5
68P80401P01-O
PREFACE
The iDEN i870 Digital Multi-Service, Data-Capable Portable Field Service Manual contains the
information necessary to identify and fix problems in the Motorola i870 Digital Portable. This unit
is based on digital technology and is designed to operate on iDEN systems.
Basic and field-level service for the this unit as described in this manual includes troubleshooting,
testing, board swapping, and maintenance.
Service for this unit is based on the substitution method: a faulty part is replaced by a working one,
providing quicker service to the customer. For example, if the battery is faulty, it is replaced. If the
unit requires more complete testing or service than is available at the basic level, it is sent to the
field-level service facility, serviced, and returned to the iDEN Customer Care Center (ICC).
NOTE: Before operating or testing this unit, please read the Safety and General Information
section in the front of this manual.
1.1
Who Should Use This Manual
This manual is intended for service technicians who should be familiar with the test equipment
recommended in Appendix A. To help pinpoint basic problems with the unit, first perform the
mechanical checks and self tests as described in Chapter 5; then proceed to field level
troubleshooting and testing.
1.2
How This Manual Is Organized
This manual contains the following chapters and appendices:
Chapter 1 presents the theory and technology used by the iDEN system and the unit.
Chapter 2 describes the unit’s features, icons, and indicators.
Chapter 3 describes displays, messages, and alerts.
Chapter 4 describes preparing for basic level testing.
Chapter 5 describes basic mechanical checks and self test procedures to be performed.
Chapter 6 describes basic test modes and technician test procedures.
Chapter 7 describes how to prepare and operate field level test equipment. It also contains
disassembly and reassembly instructions.
Chapter 8 describes field level test modes and procedures.
Chapter 9 describes large component repair and rework procedures.
Appendix A provides information on ordering kits and replacement parts. It also contains lists of
recommended test equipment.
68P80401P01-O
xiii
PREFACE: Conventions Used in This Manual
1.3
Conventions Used in This Manual
The following conventions are used throughout this manual:
italics
bold
code
1.4
Used for emphasis and new terms
Defines menu items, fields, and buttons
Used for sample input and output
Related Publications
The following publications are available separately:
xiv
iDEN i870 Digital Multi-Service Data-Capable Phone User’s Guide
NNTN6539A
R-2660 Digital Communications System Analyzer Operator’s Manual
68P80386B72
68P80401P01-O
CHAPTER 1
OVERVIEW
To achieve a high spectrum efficiency, the i870 digital multi-service, data-capable portable uses a
unique modulation technology and sophisticated voice-compression algorithm. The voice of the
person speaking into the microphone is converted into a digital bit stream consisting of zeros (0)
and ones (1). The stream then is modulated into a radio-frequency (RF) signal, which is transmitted
over the air to another unit. This process is called digital modulation.
1.1
iDEN Digital Modulation Technology
The i870 digital portable is a dual band 806-870 MHz and 896-940 MHz unit that can operate in
multiple modes: phone, private, data, and group. It uses three digital modulation technologies:
Quad QAM, Quadrature Phase Shift Keying (QPSK), and Time Division Multiple Access (TDMA).
Quadrature Amplitude Modulation (QAM) is a modulation technique that transmits information by
altering the amplitude and phase of the radio frequency (RF) signal. Data is converted into complex
symbols, which alter the RF signal and transmit the information. When the signal is received, the
amplitude and phase are converted back into symbols and then into the original data.
There are three different QAM modes that are used for different applications: 64QAM, 16QAM, and
4QAM. In voice applications, 16QAM is used, while in data applications, 64QAM, 16QAM, and
4QAM are used.
NOTE: The 900 MHz band operates only in 16QAM modulation.
In 64QAM, 64 possible combinations of 6 bits are converted into a unique amplitude and phase. In
16QAM, there are 16 possible combinations of 4 bits, while in 4QAM, there are 4 possible
combinations of 2 bits.
The traditional 25 kHz channel used for two-way radios is split into four QAM signals (subcarriers)
that are transmitted simultaneously. This technique can transmit 64 Kbps in a single 25 kHz
channel.
The iDEN system requires approximately 10 Kbps to transmit a compressed voice; therefore, 64
Kbps can accommodate 6 voice channels or 3 voice channels in enhanced systems.
The signal spectrum of the Quad 16QAM is shown in Figure 1-1.
68P80401P01-O
1-1
OVERVIEW: iDEN Digital Modulation Technology
RL 0dBm
10 dB/
-10
-20
-30
Power
-40
(dB)
-50
-60
-70
-20
-10
0
10
20
Frequency from Desired Channel Center
(kHz)
Figure 1-1. Spectrum of iDEN Quad 16QAM
Quadrature Phase Shift Keying (QPSK) is one of the most common modulation techniques for
satellite communications. In QPSK, a digital data stream is taken two bits at a time to generate four
possible phase states of the transmitted carrier. A characteristic of this technique is its resistance to
noise.
Time Division Multiple Access (TDMA) is used to allocate portions of the RF signal by dividing
time into 6 slots, one for each unit. Time allocation enables each unit to transmit its voice
information without interference from another unit’s transmission.
Transmission from a unit or base station is accommodated in time-slot lengths of 15 milliseconds
and frame lengths of 90 milliseconds (see Figure 1-2).
Note that Rx (outbound) indicates base-to subscriber transmissions; Tx (inbound) indicates
subscriber-to-base transmissions. The slots are paired and have a fixed offset of 19 milliseconds;
their timings are synchronized by the iDEN system. The TDMA technique requires sophisticated
1-2
68P80401P01-O
OVERVIEW: iDEN Voice Compression Technology
algorithms and one digital-signal processor (DSP) to perform voice compression/decompression
and RF modulation/demodulation.
Base Station Control Channel
Transmitting 6 of 6 slots continually.
90ms
15ms
15ms
15ms
15ms
15ms
90ms
15ms
15ms
15ms
15ms
15ms
15ms
15ms
15ms
15ms
Tx
Rx
15ms
15ms
15ms 15ms
90ms
15ms
15ms
15ms
15ms
15ms 15ms
90ms
15ms
15ms
15ms
Receiver 4ms delayed
Portable Unit
When turned on, scans for control station, then transmits one slot every six slots.
90ms
15ms
15ms
15ms
15ms
15ms
90ms
15ms
15ms
15ms
15ms
15ms
15ms
15ms
15ms
15ms
Rx
Tx
15ms
15ms
15ms 15ms
90ms
15ms
15ms
15ms
15ms
15ms 15ms
90ms
15ms
15ms
15ms
Transmitter 4ms delayed
Figure 1-2. iDEN TDMA Format
1.2
iDEN Voice Compression Technology
Voice is converted into a digital bit stream by sampling the voice signal at a high rate and
converting the samples into numbers, which are represented by bits. A sample consists of 8 bits.
Approximately 8000 samples per second (64 Kbps) are required to maintain a reasonable quality.
Voice compression reduces the number of bits per second while maintaining the voice at an
acceptable quality level. The iDEN system uses a coding technique called Vector Sum Excited
Linear Prediction (VSELP) to compress voice to 4.2 or 8.0 Kbps. The compressed voice-data bits
modulate the RF signal. The compression rate is based on the type of call (dispatch or interconnect)
and the network configuration established by the local service provider.
Adding error-correction bits to the coded-voice bits increases the required RF-transmission bit rate
to approximately 7.4 Kbps for the 4.2 Kbps voice coder and 14.8 Kbps for the 8.0 Kbps voice coder.
1.2.1
RF Transmission Bursts
All RF transmissions within an iDEN system occur in 15-millisecond blocks called bursts. An
iDEN base station transmits bursts continuously on each RF frequency it uses. Transmission bursts
from the stations are synchronized in time by signals received from the global positioning satellite
68P80401P01-O
1-3
OVERVIEW: iDEN Voice Compression Technology
(GPS) system. Each burst is numbered; the number is referred to as the slot number. All bursts
occurring at a given time carry the same slot number.
Inbound transmission bursts (sent from the unit) are offset 19 milliseconds from the outbound burst;
the inbound burst begins 4 milliseconds after the end of the outbound burst (see Figure 1-2 on
page 1-3). This offset in time allows the unit to appear capable of transmitting and receiving at the
same time (it actually is switching rapidly back and forth between receiving and transmitting).
In current iDEN systems, outbound transmissions in the 800 MHz band range from 851–870 MHz;
inbound transmissions are 45 MHz lower in frequency. For the 900 MHz band, outbound
transmissions range from 935-940 MHz; inbound transmissions are 39 MHz lower in frequency.
An iDEN channel is created by grouping bursts so that their slot numbers differ by a number referred
to as the repetition rate. The unit uses two repetition rates for interconnect voice calls: 6:1 and 3:1. A
single frequency can handle 6 calls using a 6:1 repetition rate with the 4.2 Kbps coder.
Dispatch calls always use this rate. However, the audio quality of the 3:1 repetition rate with the 8.0
Kbps coder is superior to the 6:1 rate with the 4.2 Kbps coder. Most service providers configure the
system and unit to allow only the 3:1 rate for interconnect calls.
Calls are set up on a primary control channel (PCCH) in response to a request from a unit or a
regular telephone connected to the Public Switch Telephone Network (PSTN). The PCCH is
established by the base station equipment; typically, it is a 6:1 channel.
The outbound PCCH carries system information and “pages” to specific subscriber units and asks
them to respond if they are available for a call. Inbound PCCH transmissions carry responses to the
“pages” and requests by subscriber units to set up calls. Inbound transmissions on the primary
control channel only take 7.5 milliseconds and can be timed to occur in either half of a 15millisecond burst.
The dual band unit will power up in the 800 MHz band and will use these channels for control
channels—Primary Control Channel (PCCH) and Broadcast Control Channel (BCCH). The 900
MHz mode will be used only during 3:1 interconnect calls. Every attempt will be made to assign the
unit to 900 MHz carriers during new 3:1 interconnect calls, handovers into a cell, and inter-cell
handovers. If no resources are available, or if available resources have insufficient channel quality
(in the case of a handover), then 800 MHz carriers will be evaluated.
Using the above techniques, the iDEN system can operate 6 voice channels simultaneously in
dispatch mode or 3 voice channels simultaneously in interconnect mode on a single RF carrier at
25 kHz bandwidth.
1.2.2
Calling Area Coverage
Area coverage is obtained by dividing the area into a mosaic of cells. Coverage is controlled so that
frequencies can be reused with less distance between sites. Each cell is covered by a base station,
which is classified as Omni or Sectored. An Omni station connects base transceivers to antennas
that have a circular pattern centered at the site. A Sectored station connects base transceivers to
directional antennas that point in particular directions. Units that operate in a multi-site system must
be able to “handoff” from one coverage area to another as the user moves about during a call.
Handoff is controlled by the iDEN system.
1-4
68P80401P01-O
OVERVIEW: Global Positioning System (GPS) Section
1.3
Global Positioning System (GPS) Section
The U.S. Department of Defense (DoD) has built a 24-satellite constellation for the purpose of
pinpointing locations anywhere on the planet. The satellites circle the earth every 12 hours,
transmitting radio signals at a fixed frequency of 1575.42 MHz. The satellites share the 1575.42
MHz spectrum with each other through the use of CDMA modulation.
To determine a location on earth, a receiver must be built that can receive the simultaneous signals
from the satellites that are in view of the receiver and use that information to calculate the location
of the receiver. The receiver must pick up the signals from 4 satellites. Once the 4 satellites are
located, the receiver measures the time it took for the satellite signals to arrive. From this timing
information, the distance between the receiver and each satellite can be calculated. The four
satellites’ ephemeris data provide the satellite’s X, Y, and Z positions. The range, R, is the receiver
measurement made by calculating the time it took for the signal to reach the receiver. The user’s
position, (Ux, Uy, Uz), and the clock bias, Cb, is then calculated.
To use the GPS, a receiver that can receive the spread-spectrum signals must be built. The detected
signals are then converted from RF signals into appropriate digital input formats. These digital
inputs are processed and converted into position information. Once the position coordinates are
determined, they are communicated to the handset microprocessor and displayed on the screen or
transmitted to the base station as required.
1.4
MOTOtalk
The purpose of the MOTOtalk feature is to allow simple, direct, simplex two-way radio-to-radio
communications between subscriber units. It is a PTT (Push-To-Talk)- based feature that operates
like most any two-way radio might. A good basic model for operation is that of the Motorola
Talkabout product. What makes it quite different, however, is that it is digital in operation, which
allows for superior range and voice quality. It is also asynchronous in nature, and requires no
external source of synchronization for connections between units to be made.
1.5
Bluetooth® Wireless System
Bluetooth technology is used for short range wireless communications that do not require high data
rates. The original usage models included telephone, headsets, low-data rate access point, file
transfer, and automatic synchronization. The newer usage models have added human interface
devices, remote control, print capability, cable replacements, and personal area networks.
Bluetooth devices use GFSK modulation in the 2.4 to 2.4835 GHz band. The channels have a
bandwidth of 1MHz. Frequency hopping is used to provide immunity to interference. The master
unit in a pico-net dictates the hopping sequence at a rate of 1600 hops per second. This translates to
a 625 uS transmission. The maximum data rate through a Bluetooth device is 1Mb per second.
68P80401P01-O
1-5
OVERVIEW: SIM Cards
1.6
SIM Cards
This unit is designed to work with a mini Subscriber Identity Module (SIM). The SIM card contains
all of the personal data required to access iDEN services. Data held by the SIM card includes:
•
•
•
•
Temporary Mobile Subscriber Identity
Services to which the user subscribes
PIN and unblocking codes
Call barring codes
The SIM card is also capable of storing phone numbers and names.
Available SIM cards for this unit are 64 kB and prepaid.
1.6.1
Removing and Inserting a SIM Card
NOTE: When a SIM card is defective and must be replaced with a new one, the following
information will be erased:
•
•
•
•
•
•
•
•
The recent calls list
Call forwarding settings
Net alerts
Mobile originated text messages, drafts, and quick notes
Information stored in Memo
3 most recent GPS enabled locations
Voice records
Voice names
To remove a SIM card (Figure 1-3):
F
CAUTION: Do not touch the gold-colored area of the SIM card.
1. Power off the unit and remove the battery cover and battery.
2. Turn the unit face down so that the antenna is at the upper left corner.
3. Slide open latch.
4. Open the SIM card holder (see Figure 1-3).
5. Grasp SIM card from one side and pull out.
1-6
68P80401P01-O
OVERVIEW: SIM Cards
Figure 1-3. Removing a SIM Card
Figure 1-4. Inserting a SIM Card
To insert a SIM card (Figure 1-4):
1. Open the SIM card holder.
2. Carefully slide the SIM card into the holder (see Figure 1-4). Position SIM card as shown.
3. Close SIM door, slide latch to shut.
4. Reinstall the battery, and reattach the battery cover.
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1-7
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CHAPTER 2
FEATURES, ICONS, AND INDICATORS
To conduct basic troubleshooting and maintenance of the i870 unit, you must become familiar with
the components, display icons, and status indicators associated with the unit.
2.1
i870 Features
Speaker
Key;
Send
Calls
Top View
End Calls;
Send Calls
to Voicemail
Front View
Open
Display
Right Side
Front View
Closed
Camera
Lens
Retractable
Antenna
Flip Open
Button
Mirror
Camera
Key
Audio Player
Keys
External
Display
Transflash
Card Slot
Power
Button
Back View
Left Side
Microphone
Bottom View
Volume
Controls
Speaker
Release
Button
Push-To-Talk
(PTT)
Button
Accessory
Connector
Audio
Jack
Figure 2-1. i870 Feature Views
68P80401P01-O
2-1
FEATURES, ICONS, AND INDICATORS: Display Icons
2.2
Display Icons
.
Icons for the i870 provide information that is useful for troubleshooting and testing purposes.
All features can be accessed through the main menu. When using a feature, the icon for that
feature appears in the upper left corner of the display. Depending upon features and options
chosen, the following icons can appear on the unit’s display.
NOTE: Feature icons may appear in various places within the display. Check the specific
User’s Guide for more information about the unit’s icons and indicators.
2.2.1
2-2
Main Menu Icons
Browser
Browse the Web.
Java Apps
Use Java applications on your phone.
Settings
Customize your phone.
VoiceRecord
Record and play audio messages.
Contacts
Create, view, store, edit contacts.
Messages
Access messages.
Call Forward
Set call forwarding options.
Datebook
Schedule appointments.
Memo
Store a number to access later.
Call Timers
Phone usage information.
Recent Calls
Access information about recent calls.
Shortcuts
Create shortcuts to screens.
My Info
Profiles
View personal phone information, including phone
number and Private ID.
Apply groups of settings together.
Call Alert
Access information about call alerts.
Bluetooth
Connect to a device with Bluetooth.
GPS
Find your approximate geographical location.
Ring Tones
Assign ring tones and turn ringer off.
Camera
Image in camera lens shows on the main display.
Media Center
Edit captured images.
Audio Player
Access the MP3 audio player.
Quick PTT
Access private ID’s and Selective Dynamic Groups
(SDG). (Carrier optional feature.)
68P80401P01-O
FEATURES, ICONS, AND INDICATORS: Display Icons
2.2.2
Status Icons
Status icons appear in the two rows at the top of the display. Some appear at all times. Others appear
only when your phone is engaged in certain activities or when you have activated certain features.
Battery Strength—Indicates the battery’s stored level of charge.
The Battery Strength icon exhibits a darkened area inside the simulated battery image to
indicate the level of stored charge. The levels of charge are shown in the display with or
without the charger attached. A depleted battery has little or no darkened area. As the
battery is charged, the levels of darkened area increase until the battery is fully charged. As
the battery is depleted, the darkened area decreases.
Signal Strength—Indicates the device is registered and the strength of the network signal.
The antenna portion of the icon is always displayed. Up to 4 bars are displayed next to the
antenna. The more bars depicted, the stronger the signal. One bar = approx. 19 SQE and >103 RSSI, 4 bars = approx. 29 SQE and >-88 RSSI. When the unit is in a no-service state,
or the signal is less than 19 SQE or <-103 RSSI, no bars appear next to the antenna.
No Service — your phone is without service. You cannot make or receive any type of call.
Phone In Use — your phone is active on a phone call.
Private In Use — your phone is active on a Private call.
Talkgroup In Use — your phone is active on a Group Connect call.
SDG Call In Use — unit active on an SDG call.
Active Phone Line — 1 indicates phone line 1 is ready to make calls; 2 indicates phone
line 2 is ready to make calls.
Bluetooth in Use — your phone is using Bluetooth. If this icon is blinking, then your phone
is in discoverable mode. If this icon is static, your phone is active in a Bluetooth connection.
Call Forward — your phone is set to forward calls.
Ringer Off — your phone is set not to ring.
Speaker Off — Sounds associated with Private calls and group calls are set to come
through the earpiece rather than through the speaker.
Messages — you have one or more messages.
Internet — you are ready to browse the internet or are browsing the internet.
Transmitters — your phone is set not to receive calls and other transmissions.
Audio Player — The audio player is active.
Packet Data — you are ready to transfer packet data or are transferring packet data using a
data cable.
Hearing Aid — your phone is set for use with a hearing aid.
TTY— Indicates that unit is connected to a TTY device and TTY mode is enabled. You can
select either VCO (voice-carry-over) or HCO (hearing-carry-over) mode.
Roaming — You are using your phone outside your carrier’s network.
68P80401P01-O
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FEATURES, ICONS, AND INDICATORS: Display Icons
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2-4
68P80401P01-O
CHAPTER 3
DISPLAYS, MESSAGES, AND ALERTS
3.1
Power-Up Sequence
Extend the antenna whip and press the Power key until the power-up sequence begins.
NOTE: Pressing the Power key for more than 5 seconds turns on Airplane mode. When the unit is
in Airplane mode, it cannot make or receive phone calls, Private calls, or group calls; or
transfer data. Bluetooth capability is disabled, and all active Bluetooth connections are
dropped.
The power-up sequence initiates a series of displays on the unit. Each display reflects a stage in the
sequence. If the last display shows the idle screen, the power up was successful; if the last display
shows No Service, the unit is out of range or there is a hardware or software problem.
If the vibrate function is enabled for incoming phone calls, voice mail, or message mail, the power-up
sequence includes a 500ms vibrate cycle. Depending upon the service provider, the power-up
sequence screens may differ from those shown.
1. Powering On Display
4. Connecting Display
2. Insert SIM Display
5. No Service Display
OR
OR
3. Enter SIM PIN Display
6. Unit Ready Display (Idle Screen)
Note: SIM PIN feature can be cancelled.
Refer to unit’s Programming Menu.
Note: Idle screens differ depending on carrier.
Figure 3-1. Power-Up Sequence Displays
68P80401P01-O
3-1
DISPLAYS, MESSAGES, AND ALERTS: Power-Down Sequence
3.2
Power-Down Sequence
To power down the unit, press and hold the Power key until the unit begins powering down.
3.3
Messages
3.3.1
Self-Test Errors
The following table contains the list of self-test non-reset errors. These errors are displayed as SELF
CHECK ERROR YXXXX (YXXXX represents the identifier for that error).
Table 3-1. Self-Test Errors
3.3.2
Y
XXXX
Description of Error
0
0001
Non-reset error log
0
0002
Codeplug error log
Self-Test Reset Errors
The following table contains the list of self-test reset errors. These errors are displayed as SELF
CHECK FAIL YXXXX (YXXXX represents the identifier for that error).
Table 3-2. Self-Test Reset Errors
3-2
Y
XXXX
Description of Error
0
0100
RAM failure
0
0200
Data lines failure
0
0400
Address line failure
0
0800
Codeplug corruption/invalid
0
1000
Flash checksum error
0
2000
Reset error logging
0
4000
Codeplug mismatch
F
4000
Ergo pre-self-test codeplug error
F
8000
Ergo pre-self-test invalid device or device failure
F
8002
Ergo pre-self-test invalid device or device failure
:
0800
FDI-related error
68P80401P01-O
DISPLAYS, MESSAGES, AND ALERTS: Messages
3.3.3
Service Messages
Service messages indicate the probable cause of a problem. The following table lists the messages,
their probable causes, and recommended corrective actions.
Table 3-3. Service Messages
Message
Cause
Action
Charger Attached
While Power Down
Device Attached
17-Pin connector plugged in while
powered up.
Device Detached
17-Pin connector removed while
powered up.
Device Not Compatible
Incompatible with unit’s hardware
Acquire compatible software or hardware
Report problem to your service provider
Error
Unidentified error
Invalid Number
Invalid number entered or invalid
Re-enter number or report problem to service
voice-mail access number received provider
Low Battery Unable to
Locate Sats
Battery level is too low to obtain fix
but is able to perform dispatch or
interconnect communication
Charge or replace battery
No Entry
No numbers in phone list
Add phone numbers to list
No Service
Phone unable to register
Report problem to service provider
Number Not In Service
Invalid target ID
Re-enter ID or try a different ID
Please Try Again
1. Loss of service or system failure 1. Ask provider how long problem will continue
2. Network problem
2. Report problem to service provider
Service Conflict
Current service conflicts with
previously activated service
Deactivate previous service and try current service
again
Service Not Available
Not currently available on system
Ask provider when service will be available
Service Restricted
Service not subscribed to
Ask provider when service will be available
System Busy, Try Later
System is currently busy
Try call again later
Target Busy in Private
Target unit in a Private Call or Call
Alert
Try call again later
Target Not Authorized
Target unit not authorized to
receive call
Do not call unauthorized unit
Technical Error Unable to
Locate Sats
Problem detected with the GPS
circuitry
Reboot unit. If problem persists, contact Motorola
Unable to locate Sats
Unit does not have clear view of
GPS satellites
Make sure user is out in clear sky and stationary. If
problem persists, reboot unit.
Unknown User
Unit unknown to system
Report problem to provider
User Not Available
Target unit in Private, Group, or
Alert call, or is not in service
Try call again later
68P80401P01-O
3-3
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
Table 3-4. Bluetooth® Service Messages
3.4
Status Message
Message Description
No Devices Found
No devices were found during your Bluetooth search.
Bluetooth Link Is Busy
A Bluetooth error occurred. Please try again.
Invalid PIN
The incorrect PIN for the given Bluetooth device was entered. Please try again.
Bluetooth Power Failed
An error occurred with Bluetooth power. Please try again.
Unable to Connect
Your phone could not establish a Bluetooth connection. Please try again.
Bluetooth Not Initialized
Bluetooth is not ready. Please try again.
Unable to Bond
Bonding has timed out. Please try again.
Bluetooth Bond Failed:
List Full
A new device is trying to bond with your phone, but the device history is at its
maximum of 20 devices.
Bluetooth Device Database
Error
An error with the Bluetooth device database has occurred. Please contact your
service provider.
Bluetooth Service Database
Error
An error with the Bluetooth service database has occurred. Please contact your
service provider.
Connection Failed!
The Bluetooth connection attempt failed.
Object Too Large For Transfer!
The object you are trying to transfer is too large.
Unsupported Object Type!
The object being transferred is of an unsupported type.
Unable To Store:
Space Exceeded
The object cannot be stored because you do not have enough space in Contacts/
Datebook/Media Center.
Alert Tones
This unit can send alert tones to the earpiece, speaker, or external speaker. Press the Mute key to
determine where some of the tones are sent.
As shown in the following table, alert tones have specific frequencies and cadences/durations. They
are grouped according to function; grouped tones have the same tone specifications.
Table 3-5. Alert Tones
Tone
Low
High
Freq
Cadence
When Tone Occurs
Automatic Callback
Ear
Spkr
1800Hz
2x (24ms on+24ms off) + 48ms on
Voice channel for prior request
Call Alert
Acknowledgment
Received
Ear
Spkr
1800Hz
2x (80ms off+80ms on)
Call Alert successfully sent
Call Alert No Ack
Received
Ear
Spkr
900Hz
1x500ms on
Call Alert fails
Call Alert Received
Spkr
Spkr
2300Hz
4x (150ms off+150ms on) every 10
seconds
Call Alert received
Call Alert Sent
Ear
Spkr
1800Hz
2x (80ms off+80ms on)
Call Alert acknowledged by FNE
Call Waiting
Received
Ear
Ear
440Hz
2x(300ms off+300ms on) every 5
seconds
Phone call received while another
call is active
Clear to Send
Ear
Spkr
2300Hz
1x50ms on
Reception inhibited; clear to
transmit
3-4
68P80401P01-O
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
Table 3-5. Alert Tones (Continued)
Tone
Low
High
Freq
Cadence
When Tone Occurs
Data Ringer
Ear
Spkr
2091/
2823Hz
14x (80ms on 2091Hz + 100ms on
2823Hz + 2.5 seconds off
Unit receives an incoming circuit
data call
DTMF (0-9, #, *)
Ear
Ear
DTMF
Continuous
DTMF is transmitted
Earpiece Volume Set
Ear
Ear
1000Hz
Continuous
Earpiece volume changed on
quiet channel or in Programming
Menu (PRGM)
Group Call Alert
Spkr
Spkr
2300Hz
2x (150ms off+150ms on)
Group call received
In Service
Spkr
Spkr
2300Hz
1x50ms on
Entering in-service mode
Interconnect Busy
Ear
Ear
480/
620Hz
1s off + 1s on 480Hz;
1s off +1s on 620Hz continuous
Interconnect channel or line is
busy
Invalid Key
Ear
Ear
900Hz
1x80ms on
Invalid key pressed
Low Battery in Idle
Spkr
Spkr
2300Hz
24ms on+24ms off + 24ms on+240 ms
off + 24ms on+24ms off + 24ms
on+30ms off every 30 seconds
Battery below preset value. (Tone
sounds from earpiece if in low
audio during a dispatch or
interconnect call.)
Keypad Volume Set
Ear
Ear
1800Hz
Continuous
Keypad volume changed on quiet
channel or in Programming Menu
Message Mail
Received in Idle
Spkr
Spkr
2400/
2743Hz
8x(64ms on 2400Hz + 64ms on
2743Hz)every 30 seconds
Message mail received while unit
is idle
Msg Mail Received
in Interconnect
Ear
Ear
2400/
2743Hz
8x(64ms on 2400Hz + 64ms on
2743Hz) every 30 seconds
Message mail received while unit
is in interconnect mode
Message Volume Set
Spkr
Spkr
2400/
2743Hz
8x(64ms on 2400Hz + 64ms on
2743Hz) continuous
Message volume changed on
quiet channel or in Programming
Menu
Net Alert
Ear
Spkr
880Hz,
1760Hz/
330Hz,
990Hz
5x (50ms on 880Hz + 50ms on
1760Hz) 8x (50ms on 330Hz + 50ms
on 990Hz) repeated every 750ms
Net alert received while in idle
One Minute Beep
Ear
Ear
2300Hz
1x 50ms on
During interconnect calls
Phone Fast Busy
Ear
Ear
480/
620Hz
0.25s on+0.25s off 480Hz 0.25s
on+0.25s off 620Hz continuous
Call failed (system busy, out of
service, or trouble with network)
Phone Redial Alert
Spkr
Spkr
2091/
2556Hz
14x(24ms on 2091Hz + 24ms on
2556Hz)
Phone redial successful
68P80401P01-O
3-5
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
Table 3-5. Alert Tones (Continued)
Tone
Low
High
Phone Ring (U.S.)
Spkr
Spkr
Freq
Cadence
When Tone Occurs
Available ringer tones:
14x(24ms on 2091Hz + 24ms on
2556Hz) + 2.5s off
Phone call received
2091/
2556Hz
2230/
2040Hz
14x(64ms on 2230Hz + 64ms on
2040Hz) + 2.5s off
2310/
2820Hz
3x(400ms on 2310Hz + 400ms on
2820Hz) + 2.5s off
3240/
2140Hz
14x(38ms on 3240Hz + 38ms on
2140Hz) + 2.5s off
3160/
1980/
2580Hz
1x(200ms on 3160Hz + 100ms on
1980Hz + 200ms on 2580Hz) +
2.5s off
2540/
2300/
2030Hz
1x(200ms on 2540Hz + 200ms on
2300Hz + 200ms on 2030Hz) +
2.5s off
2740/
3200Hz
1x(150ms on 2740Hz + 150ms on
3200Hz + 150ms on 2740Hz) +
2.5s off
2500Hz
1x(200ms on 2500Hz + 200ms off +
200ms on 2500Hz + 200ms off
+ 200ms on 2500Hz) + 2.5s off
2580/
3200/
2040Hz
1x(200ms on 2580Hz + 200ms on
3200Hz + 200ms on 2040Hz)
+ 2.5s off
Phone Ring Back
Ear
Ear
440/
480Hz
2s on+4s off 440Hz;
2s on+4s off 480Hz
Called phone is ringing
Private Call
Received
Spkr
Spkr
2300Hz
2x (88ms off+88ms on)
Private call received
Reject
Ear
Spkr
900Hz
1x500ms on
Requested service denied or
failed
Ringer Volume Set
Spkr
Spkr
2091/
2556Hz
24ms on 2091Hz + 24ms on 2556Hz
continuous
Ringer volume changed
Sat No Fix
Spkr
Spkr
900 Hz
1x500ms on
Unable to fix on satellite
Self-Test Fail
Spkr
Spkr
900Hz
1x500ms on
Self test fails on power up
Speaker Volume Set
Spkr
Spkr
1000Hz
Continuous
Volume changed on quiet channel
or in Programming Menu
System Busy
Ear
Spkr
480/
620Hz
4x(0.25s on+0.25s off) 480Hz; 4x
(0.25s on+ 0.25s off) 620Hz
All channels are busy
Talk Permit
Ear
Spkr
1800Hz
2x (24ms on+24ms off) + 48ms on
PTT transmission accepted
Talk Prohibit
Ear
Spkr
900Hz
Continuous
PTT transmission not allowed
TOT Warning
Ear
Spkr
900Hz
1x80ms on
Transmission rights expiring
Valid Key Press
Ear
Ear
1800Hz
1x80ms on
Valid key pressed or unit
powered up
3-6
68P80401P01-O
DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function
Table 3-5. Alert Tones (Continued)
Tone
Low
High
Freq
Cadence
When Tone Occurs
Voice Mail
Received in Idle
Spkr
Spkr
2400/
2743Hz
8x(64ms on 2400Hz + 64ms on
2743Hz) every 30 seconds
Voice mail received while unit is
idle
Voice Mail
Received in
Interconnect
Ear
Ear
2400/
2743Hz
8x(64ms on 2400Hz + 64ms on
2743Hz) every 30 seconds
Voice mail received while unit is
in interconnect mode
3.5
Using the Optional Vibrate Function
The vibrate function (VibraCall) notifies the user of incoming phone or dispatch calls, DC/GC calls,
messages, notifications, and call alerts.
If the unit is set for Vibrate in any mode, it will vibrate for 1/2 sec during the power-up sequence.
To set unit to vibrate for all calls:
Using the keypad, press the Menu key.
Scroll to Ring Tones, then press the OK button.
Scroll to Vibrate All, then press the OK button.
Scroll up or down to set Vibrate All on or off.
After you select a Vibrate mode, the unit vibrates for 1/2 sec while exiting the menu.
1.
2.
3.
4.
5.
The following table describes the cadence for each vibrator mode:
Table 3-6. Vibrator Settings
Mode
Cadence
Vibrate All or Selectable Vibrate
2x(500ms on, 500ms off) + 500ms on + 2.5 sec. off
Ring Tones
Three Vibrate Only cadences, followed by an audible ring tone until
answered or party hangs up
Off
Turns off the vibrator function
To set unit to vibrate for Direct Connect and Group Connect calls only:
1. From the main menu, select Settings > 2-Way Radio > Alert Type.
2. If Alert Type does not appear, from the main menu select Ring Tones. Make sure Vibrate All
or Silent All is set to Off. Repeat step 1.
3. Press the OK button to change.
4. Scroll to Vibrate.
5. Press the OK button to select.
68P80401P01-O
3-7
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CHAPTER 4
PREPARING FOR BASIC LEVEL TESTING
4.1
Test Equipment
The following equipment is useful when testing an i870 unit: a reference unit, a reference SIM card,
and reference accessories. For a list of recommended test and programming equipment used to
troubleshoot this unit, see Appendix A: Ordering Replacement Parts and Kits.
4.1.1
Reference Unit
Use a reference unit (i870 unit known to be in good working order) to verify the accuracy of some tests.
You may want to set the Auto Answer Settings Menu setting so that the reference unit automatically
answers incoming calls for testing purposes.
4.1.2
Reference Accessories
Use reference accessories (accessories known to be in good working order) to verify the accuracy of
some tests.
68P80401P01-O
4-1
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CHAPTER 5
BASIC LEVEL CHECKS AND SELF TESTS
Before you perform basic troubleshooting and self tests on an i870 unit, determine if any special
conditions could affect testing and check the units for defective parts.
There are five categories of basic tests:
•
•
•
•
Preventive maintenance
Mechanical/electrical checks
Self tests
Technician tests
Test procedures are listed in the order in which they should be implemented. Each test contains a
description of what it does and the approximate time needed to perform it. For your convenience, a
checklist is included that can be used to ensure that all the necessary tests are conducted.
5.1
Customer Care
It is sometimes helpful to contact your regional Customer Care representative to determine if the
customer has service or billing issues or is known to be using the unit in a poorly covered area. The
representative also can inform you if there are system outages or known unit defects.
5.2
Test Conditions
During testing, ensure the following antenna conditions are adhered to. Reset conditions can be
comparatively difficult to diagnose.
5.2.1
Antenna Condition
For intermittent or no transmit problems, ensure the antenna stays fully extended or fully collapsed
at all times, never partially extended. If the antenna is loose or collapses halfway down, the unit can
lose up to 20 dB of radiated power.
5.2.2
Reset Condition
A reset condition can be the most difficult failure to duplicate because a reset can be caused by
software, hardware, system, accessory, and coverage problems. A severe hardware failure usually
can be detected immediately.
68P80401P01-O
5-1
BASIC LEVEL CHECKS AND SELF TESTS: Basic-Level Test Checklist
5.3
Basic-Level Test Checklist
Use the following checklist to ensure that all the necessary tests are performed and to provide a
tracking mechanism in case the unit is sent to the next level of service. Check the appropriate box for
each test performed and indicate whether or not the test was completed successfully.
Table 5-1. Basic-Level Test Checklist
Done
Test
Pass
Fail
Shock and Pressure
SIM Card Swap
Accessory Swap
Lockup
Battery Connections
GPS Receiver
Voltage Recognition
Bluetooth® Hands Free
Passcode
Programming Menu Settings
Call Performance
Audio Loopback
ESN and IMEI Matching
Debug/Trace Mode
Model Assembly Test Mode
Codeplug Error Messages
Codeplug Troubleshooting
Software Utility Procedure
Camera Test
5.4
Preventive Maintenance
Although the unit does not require a scheduled preventive maintenance program, a visual inspection
and cleaning is recommended before testing begins.
NOTE: Do not use aerosol sprays, tuner cleaners, or other chemicals to clean the unit. Damage to
the plastic surfaces might occur.
To clean the unit takes approximately 3 minutes:
1. Prepare a 0.5% solution of a mild dishwashing detergent and water.
2. Apply the solution sparingly to the external surfaces of the unit with a soft, absorbent cloth.
Prevent moisture from getting inside the unit.
3. Remove any dirt from the unit using a stiff, non-metallic, short-bristled brush.
5-2
68P80401P01-O
BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks
4. Wipe and dry the unit with a soft, absorbent, lint-free cloth. Make sure that there are no damp
spots on the connectors or in cracks and crevices.
5.5
Mechanical and Electrical Checks
Before conducting more complex tests, clean and check the unit for any mechanical defects that
might cause or contribute to the problem.
The following tests constitute the mechanical and electrical consistency of the unit:
•
•
•
•
•
•
•
•
•
Shock and Pressure
SIM Card Swap
Accessory Swap
Lockup
Battery Connections
GPS Receiver
Voltage Recognition
Camera Test
Bluetooth Hands Free
Shock and Pressure Test
Use this test to determine if controlled shock and pressure can repeat a reset or intermittent contact
condition.
NOTE: Perform this test with the rear housing securely in place and antenna completely pushed
in.
The Shock and Pressure test time is approximately 3 minutes:
1. Power up the unit.
2. Throw the unit into the palm of your hand alternating the front, sides, and back of the unit.
Check if the unit turns off, displays “Reset,” or status LED (if so equipped) turns to red. Then,
continue to the next step.
3. Apply pressure to the front, sides, and back of the unit with your thumbs. Never apply direct
pressure to any display or lens area.
If unit turns off, displays “Reset,” or status LED (if so equipped) turns to red, retry this test with
a battery known to be in good working condition. Verify that the contacts in the unit and on the
battery are clean.
4. Start test again. If the reset/intermittent contact condition persists, power down the unit and
send to your iDEN Customer Support Center.
68P80401P01-O
5-3
BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks
5.5.1
SIM Card Swap Test
Use this test to determine if the SIM card is defective, or if the unit is defective.
The SIM Card Swap test time is approximately 5 minutes:
1. Power off the unit, and then remove the battery.
2. Remove the SIM card from the unit.
3. Clean the SIM card, if necessary, by wiping its surfaces with a clean, static-free cloth, and then
check the contact areas in the unit for foreign material, damage, or other defects.
4. Replace the SIM card with the test (reference) SIM card. Ensure the test SIM card is clean.
5. Power on the unit, and verify that the test SIM card works with the unit.
If the unit works, the customer’s SIM card is defective and should be replaced, or the problem is
due to operator error, system, or carrier. If the unit does not work, the unit is defective and
should be sent to the iDEN Radio Support Center.
NOTE: If a defective SIM card is replaced with a new card or test card, all personal
information (voice notes, datebook entries, etc.) that was stored on the original card
will be lost.
6. Install the customer’s SIM card in a test (reference) unit.
If the test unit works, the customer’s unit is defective and should be sent to the iDEN Radio
Support Center
5.5.2
Accessory Swap Test
Use this test to determine if the unit’s accessories are defective.
NOTE: When adding or removing accessories, the main screen displays “Device Attached” or
“Device Detached” and the external screen displays a similar message.
The Accessory Swap test time is approximately 5 minutes:
1. Remove the accessory and check the contact areas for foreign material, damage, or other
defects.
2. Replace the problem accessory with the reference accessory.
3. Verify the reference accessory works with the unit.
If the reference accessory works, the customer’s accessory is defective and should be replaced.
4. Verify the customer’s accessory works with a reference unit.
If the accessory works, the customer’s unit is defective and should be sent to the iDEN Radio
Support Center.
5-4
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BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks
5.5.3
Lockup Test
Use this test to determine if the unit locks up when keys are pressed or when it is powered down.
The Lockup Test time is approximately 6 minutes:
1. Power up the unit.
2. Press End Call to clear display inputs.
3. Press each of the alphanumeric keys to see if the unit responds. If the unit does not respond to a
pressed key, remove the battery to cycle power on.
If the problem persists after several tries, replace the unit.
5.5.4
Battery Connections Test
Use this test to check the battery connections in the unit.
The Battery Connections test time is approximately 5 minutes:
1. Remove the battery cover and battery from the unit.
2. Inspect the battery for physical damage.
If damage is evident, replace the battery.
3. Insert and remove the battery several times to check the battery connections and back plate of
the unit.
If either components are damaged, replace the unit.
4. Check the battery contacts for foreign material. Use a gold contact cleaning pen (see Appendix
A: Ordering Replacement Parts & Kits for part number) to clean the contact area on the battery.
F
CAUTION: Do not use a pencil eraser or similar material to clean the contacts.
If you do, damage can occur to the contacts.
5. Check the battery cover to ensure it fits and attaches properly to the back of the unit. Replace, if
necessary.
6. Use a pencil or similar object to depress the battery contacts. They should spring back to their
original position.
If the battery contacts do not spring back, they are damaged. Replace the unit.
5.5.5
Testing the GPS Receiver
The GPS receiver does not require alignment. The functionality of the receiver can be checked
using the autonomous mode feature.
Equipment Required: A known good i870 unit, or a commercial GPS receiver.
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BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks
To test the GPS Receiver:
1. Move the unit to an open sky area, preferably outside—away from tall buildings and foliage.
2. With the unit turned on, press Menu.
3. Scroll until the GPS menu option is highlighted.
4. Press SELECT.
5. Scroll down on the GPS menu until the “POSITION” option is selected.
6. Press SELECT. The unit will display a “Position” information sheet.
7. Press RFRSH. The unit will respond with “Scanning for Satellites” or “Satellite Data Is
Outdated, Continue?” depending upon whether the GPS Almanac is up-to-date or not.
8. If the unit responds with “Satellite Data is Outdated, Continue?” press YES, otherwise, no
action is required. The unit is searching for satellites. Once it has obtained a position fix, the
unit will display the “Position” information sheet again. This could take as long as 10 minutes.
F
CAUTION: The unit must be held in a fixed position during the time that it is
searching for satellites.
9. Scroll down until the position coordinates are displayed. Compare these position coordinates to
a known good i870 unit or a commercial GPS receiver. If a commercial GPS receiver is used,
the coordinates must be displayed according to the WGS84 standard
5.5.6
Voltage Recognition Test
Use this test to check the voltage-recognition circuit in the unit. To accomplish this test, the unit
must first be registered on an iDEN system.
Compare the readings on the unit under test with the readings on a reference unit.
The Voltage Recognition test time is approximately 4 minutes:
1. Perform the Battery Connections test.
2. Power up the unit with a fully charged battery that is known to be in good working order. Three
voltage bars (4 Vdc) should appear on the Battery Strength icon.
Note that:
0 bars ≅ 0–10% of full charge
1 bar ≅ 11-34% of full charge
2 bars ≅ 35-64% of full charge
3 bars ≅ 65-100% of full charge
3. Complete a Direct Call and monitor the Battery Strength icon while the Push- to-Talk (PTT)
button is pressed.
4. Power down the unit.
5-6
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BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks
If this test is successful, place the unit’s battery in the reference unit and re-run the test.
5.5.7
Camera Test
1. Enter the MA (Model Assembly) Mode. Press and hold three number keys simultaneously with
the Power key, such as 1-2-3, 4-5-6, 7-8-9.
2. Scroll the display to Camera View Finder. Ensure that the camera lens is clean and not
damaged.
3. Verify that the viewfinder shows the captured image correctly. Check for noise, poor color,
synchronization error.
4. If the image is defective, the camera may need to be replaced via a new flip assembly.
5. Repeat steps 1 to 3.
6. If the image is defective, the main display may need to be replaced via a new flip assembly.
7. Repeat steps 1 to 3.
8. If image is defective, replace the main board.
9. Repeat steps 1 to 3.
10. If the test is successful, power down the unit.
5.5.8
Bluetooth® Hands Free Test
1. From the main menu, select Bluetooth.
2. If you want to create a bond and connect with the given device, select Hands Free > [Find
Devices]. -orIf you want to create a bond to have it available for future use, select Link to Devices.
3. Select the device you want.
4. Enter a PIN.
5. Press the Option key under Done.
6. If necessary, enter the same PIN for the other device.
7. Select Bond.
Connecting to a Stored Device
If you have previously connected to a device, the device will be stored on your phone so you can
connect with it easily.
1. From the main menu, select Bluetooth > Hands Free.
2. Select the device you want to connect to.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
3. If prompted whether you want to bond with the device, press the Option key under Yes.
4. If prompted, enter the Bluetooth PIN.
Your phone will connect to the device.
5.6
Self-Test Procedures
An i870 unit allows you to conduct automatic self tests to ensure that it is working properly. Selftest procedures include gathering information from the unit’s displays and testing the functionality
of basic components. These procedures usually do not require test equipment other than a reference
SIM card.
The following self-tests can be performed on an i870 unit:
•
•
•
5.6.1
Passcode
Programming Menu Settings
Call Performance
Passcode Test
Use this test to determine the passcode for the unit.
The Passcode test time is approximately 5 minutes:
1. Power on the unit.
2. If the display reads Unit Locked Enter Code, enter 0000 or the 4-digit code provided by the
customer. (If the customer has changed the passcode but does not remember the new code, read
the codeplug to determine the passcode.)
3. If the passcode unlocks the unit, from the Main Menu, select Settings > Security > Phone
Lock, and press the Option key under Off.
If the unit does not unlock, repeat the test. If the problem persists, send the unit to the field level
of service.
NOTE: If applicable, ensure that the unit’s codeplug file is copied and retained for future use.
5.6.2
Programming Menu Settings Check
Use this test to verify that the unit’s menu settings perform correctly.
The Programming Menu Settings check time is approximately 15 minutes:
Display/Info: The Display/Info menu controls how the keypad and display appear:
•
5-8
Wallpaper — Wallpapers can be set at different time settings and in a random order.
Settings > Display/Info > Wallpaper > OK > Wallpaper.
Settings > Display/Info > Wallpaper > OK > Auto Cycle.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
•
Text Size — User can select displayed text size. Settings > Display/Info > Text Size > OK.
•
Theme — Sets various background images. Settings > Display/Info > Theme > OK.
•
Home Icons — When activated, displays Shortcut Icons on the idle screen.
Settings > Display/Info > Home Icons > OK.
•
Backlight — controls how long backlight stays on after you make or receive a call. The
backlight will go to 1/4 brightness after 10 seconds.
•
Clock — controls whether the time and date appears on the idle screen, sets the format of the
time and date, and sets the year.
•
Menu View — User can select the menu display in either LIST or ICON view.
Settings > Display/Info > Menu View > OK.
•
Large Dialing — Displays transient large number text while dialing.
Settings > Display/Info > Large Dialing > OK.
•
Contrast — sets the contrast on the display. To set the contrast of the display:
1. From the main menu, select Settings >Display/Info > Contrast.
2. Press the OK button to change.
3. Scroll left or right to set the contrast.
4. Press the OK button.
Language — sets the language that your phone displays.
•
Phone Calls Features
The Phone Calls menu controls how your phone handles phone calls:
•
•
•
•
SetLine — sets phone line 1 or phone line 2 as the active line for outgoing calls.
AnyKeyAns — If this feature is on, you can answer calls by pressing any key on the keypad.
AutoRedial — sets your phone to automatically redial calls you make when the system is busy.
CallWaiting — To turn off Call Waiting for the next call you make or receive:
1. From the main menu, select Settings > Phone Calls > Call Waiting.
2. Press the OK button to change.
3. Scroll to Off.
4. Press the OK button. Call Waiting is turned back on when you end the call.
•
Auto Ans — sets your phone to automatically answer an incoming call after a specified number
of rings. When this feature is on, the phone answers by connecting you to the caller; it does not
send the call to voice mail, unless you are out of coverage or on the line.
•
Flip Activation — User can set the flip opening to answer and/or end a call.
Settings > Phone Calls > Flip Activation > OK > Flip to Ans.
Settings > Phone Calls > Flip Activation > OK > Flip to End.
•
Minute Beep — causes beep to sound every minute of an active call.
•
CallDuration — causes the duration of a call to appear on the phones display when the call
ends.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
•
TTY — lets you use your phone with a TTY device. To use your phone to make phone calls
using a teletypewriter (TTY) device:
1.
2.
3.
•
Connect one end of a 2.5 mm cable into the audio jack on your phone. Connect the other
end of the cable to your TTY device.
Make sure that your phone’s TTY feature is on and select the TTY mode you want to use.
Use your phone to enter phone numbers and make calls.
Notifications —To control whether your phone sounds message notification tones while you
are on phone calls:
1.
2.
3.
From the main menu, select Settings > Phone Calls > Notifications.
Choose the option you want:
Receive All — Tones sound during calls for all types of messages.
Msg Mail Only — Tones sound during calls for mail messages; tones for all other types of
messages are held until you end calls.
Delay All—Tones for all types of messages are held until you end calls.
Press the OK button.
Tip: To set notifications options during a call: Press the OK button. Select Notifications.
2-Way Radio Options
The Two-Way Radio menu controls how your phone handles Direct Connect (DC) and Group
Connect (GC):
•
Tkgroup Silent — controls whether you hear group calls or call alerts to your Talkgroup. To
receive group calls made to a Talkgroup, you must join the Talkgroup. You can belong to only
one Talkgroup at a time. When you join a new Talkgroup, you no long belong to your previous
Talkgroup. To join a Talkgroup:
1.
2.
•
Tkgroup Area — lets you name Talkgroups and choose your Talkgroup area.
•
One Touch PTT — One Touch PTT sets your phone to call the most recent Private ID on the
recent calls list, or to a Private ID you choose, every time you press the PTT button. To set your
phone to call the most recent Private ID on the recent calls list:
1.
2.
3.
•
From the main menu, select Settings > DC/GC Options > One Touch DC.
Scroll to Last Call.
Press the Ok button.
AlertType — Sets your phone to make no sound when you receive DC and GC calls. To set
your phone to vibrate instead of making a sound when you receive DC and GC calls, even if
you want your phone to ring for other features:
1.
2.
3.
5-10
Press the Pound(#) key. Then enter the Talkgroup number using the keypad.
-orChoose the Talkgroup name from Contacts or recent calls list.
From the main menu, select Settings > DC/GC Options > Alert Type.
If Alert Type does not appear, from the main menu select Ring Tones. Make sure
VibrateAll or SilentAll is set to Off. Repeat step 1.
Press the Ok button to change.
Scroll to Vibe.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
4.
•
Press the Ok button to Select.
If your phone does not include a vibrate feature, you can still set your phone make no
sound. Scroll to Silent in step 3.
PTV — Push To View. Enables sending or receiving pictures during private calls. Select On or
Off.
Personalize
•
Menu Options — User can reorder menu items and add/remove stored applications.
Settings > Personalize> Menu Options > OK > Reorder Menu.
Settings > Personalize> Menu Options > OK > Add/Remove Apps.
•
Up Key — At idle, user can press UP key as shortcut to selected application.
Settings > Personalize> Up Key > OK.
•
Down Key — At idle, user can press DOWN key as shortcut to selected application.
Settings > Personalize> Down Key > OK.
•
Left Key — At idle, user can press LEFT key as shortcut to selected application.
Settings > Personalize> Left Key > OK.
•
Right Key — At idle, user can press RIGHT key as shortcut to selected application.
Settings > Personalize> Right Key > OK.
•
Center Key — At idle, press the Ok button as shortcut to selected application.
Settings > Personalize> Center Key > OK.
•
Left Softkey — Customize the left soft key to the user selected application.
Settings > Personalize> Left Softkey > OK.
•
Right Softkey — Customize the right soft key to the user selected application.
Settings > Personalize> Right Softkey > OK.
•
Power Up — User selects startup default application upon powering up the radio.
Settings > Personalize> Power Up > OK > App.
Volume Features
The Volume menu sets the volume of sounds your phone makes:
•
Line1 — sets ringer volume for phone line 1.
•
Line2 — sets ringer volume for phone line 2.
•
Messages — sets the volume of message notifications.
•
Earpiece — sets the volume of sound coming out of the earpiece.
•
Speaker — sets the volume of sound coming out of the speaker.
•
Keypad — sets the volume of sound associated with pressing keys and buttons.
•
Java Earpiece — Sets the Earpiece volume when selected java application is on.
•
Java Speaker — Sets the Speaker volume when selected java application is on.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
•
Data — sets the volume of sounds that notify you that you are receiving a circuit data call.
Security Features
The Security menu lets you turn security features on and off and change passwords:
•
Phone Lock — turns on a feature that locks your phone, either immediately or automatically
after a set period of inactivity. An unlock code is required to enable this feature, to unlock the
phone, and to set a new Unlock code. Contact your service provider for your default unlock
code.
•
KeypadLock— locks the phone’s keypad, either immediately or automatically after a set
period of inactivity. To lock the keypad:
1.
2.
3.
4.
•
From the idle screen, press Menu.
Press the Pound(#) key.
If you press a key while the keypad is locked, instructions for unlocking the keypad
display briefly. To unlock the keypad:
From the idle screen, press Menu.
Press the Pound(#) key.
While the keypad is locked, you can respond to incoming calls, messages, and alerts just
as you do when the keypad is not locked. When finished, press End Call to return to the
idle screen. The keypad remains locked.
SIMPIN— enables and disables your phone’s SIM PIN security feature. When the SIM PIN
requirement is on, you are prompted to enter your PIN each time you turn on your phone.
Note: If a SIM PIN is required, your phone will not function until the SIM PIN is entered,
except for making emergency calls. When the PIN requirement is off, your phone can be used
without entering a PIN.
Important: When the SIM PIN requirement is off, the personal data on your SIM card is not
protected. Anyone can use your phone and access your personal data.
1.
2.
3.
4.
5.
•
5-12
From the main menu, select Settings > Security > SIM PIN.
Scroll to On or Off.
Press the Ok button.
Enter the current SIM PIN.
Press the Ok button.
GPS PIN — enables and disables your phone’s GPS PIN security feature. To turn the GPS
Enabled security feature on or off:
1.
2.
3.
4.
From the main menu, select Settings > Security > GPS PIN.
Scroll to On or Off.
Press the Ok button.
Enter the current GPS PIN.
5.
Note: When you receive your phone, your GPS PIN is 0000.
Press the Ok button.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
To change your GPS PIN:
•
1.
2.
From the main menu, select Settings > Security > Change Password > GPS PIN.
Enter the current GPS PIN.
3.
4.
5.
6.
7.
Note: When you receive your phone, your GPS PIN is 0000.
Press the Ok button.
Enter the new 4- to 8-digit GPS PIN.
Press the Ok button.
Enter the new 4- to 8-digit GPS PIN to confirm.
Press the Ok button.
Change Password — changes your phone unlock code, security code SIM PIN, and GPS PIN.
Advanced Features
The Advanced menu contains advanced and rarely used Settings features.
•
Alert Timeout — controls the amount of time a tone continues to sound when you receive a
message notification or call alert.
•
Headset/Spker—If you use a headset or similar device with your phone, you can set your
phone to send incoming sound to the headset only, or to the headset and the speaker at the same
time:
1.
2.
3.
4.
From the main menu, select Settings > Advanced > Headset/Spker.
Press the Ok button.
Scroll to HdsetOnly to send incoming sound to the headset only.
-orScroll to Hdset&Spker to send incoming sound to the headset and the speaker at the same
time.
Press the Ok button.
•
Connectivity — Network ID sets the phone’s network IDs and their roaming options under the
direction of your service provider; Master Reset lets your service provider to reset your service
in the event of a security or provisioning problem.
•
Reset Defaults — Reset Settings returns all settings to their original defaults; Reset All returns
all settings to their original defaults and erases all stored lists. Use only under the direction of
your service provider.
•
Return to Home — controls how long the recent calls list displays after calls.
•
Airplane Mode — User option to stop unit from receiving/transmitting radio frequency.
Settings > Advanced > Airplane Mode > OK > Off.
Settings > Advanced > Airplane Mode > OK > On.
Settings > Advanced > Airplane Mode > OK > [Help].
•
Phone Only — prevents your phone from making or receiving Private calls or group calls.
•
BaudRate — sets the baud rate at which your phone communicates with a laptop computer, PC,
or similar device.
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BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures
5.6.3
Call Performance Test
Use this test to verify the unit’s ability to complete interconnect and dispatch calls.
NOTE: To prevent FM noise interference during testing, be sure to separate the test units by an
appropriate distance.
Required equipment: reference unit
The Call Performance test time is approximately 7 minutes:
1. Power up the unit. Wait until registration is complete before continuing.
2. Place an interconnect call from the problem unit to the reference unit.
3. Ensure that both units have a signal strength of 3 bars or more.
4. Press Menu > Settings > Volume (Speaker Volume), and use the Volume keys to set the
speaker volume of the problem unit to 3 bars.
5. Verify that the problem unit performs within audio-quality standards.
If defects such as distortion, hum, or screeching exist, replace the unit.
6. Place a dispatch call to another unit in the group.
If defects such as distortion, hum, or screeching exist, replace the unit.
7. To automate this test, turn on the Auto Answer menu setting (Menu > Settings > Phone Calls)
in the reference unit and place the unit next to a good source of voice audio, such as a taperecorded speech.
5-14
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CHAPTER 6
BASIC LEVEL TEST MODES AND PROCEDURES
To complete basic testing of an i870 unit, you must enter a test mode to retrieve data from the unit,
and perform the technician tests in the correct sequence with the appropriate equipment.
Test procedures are listed in the order in which they should be implemented. Each test contains a
description of what it does, the approximate time needed to perform it, and the type of equipment
required (if any).
NOTE: The unit must be powered up and registered before performing most tests.
6.1
Test Modes
Some tests require that a certain mode be entered to conduct the test and/or retrieve data from the
unit. The following test modes are used with this unit:
•
Debug/Trace Mode
•
Test Mode
NOTE: Do not enter these modes until the unit has been powered up and the power-up sequence
has been completed.
6.1.1
Entering Debug Mode
Use this procedure to access the Debug Mode.
To enter Debug/Trace Mode:
1. Power up the unit. Wait until registration is complete before continuing.
NOTE: Steps 2 through 5 must be performed quickly with no more than one second between
each key press: (#, *, M, >)
2. Press #.
3. Press *.
4. Press Menu.
5. Press the right Scroll key. You now are in Debug Mode.
If you press the option key under Trace while in Debug Mode, you can enter Trace Mode. To
exit Trace Mode, re-enter Debug Mode, press the option key under Trace again, and then press
the option key under Exit.
In Trace Mode, the unit switches every five seconds between Debug Mode and normal
operation to allow you to monitor and sample a variety of signals and signal characteristics,
particularly in the SQE/Carrier and multi-data displays.
To exit Debug Mode, press the option key under Back.
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BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes
6.1.2
Trace Mode Display Screens
Display screens on this unit provide information that is useful for troubleshooting purposes. These
displays appear only when the unit is placed in Debug Mode (see “Entering Debug Mode” on page
6-1).
To navigate through the screens, press the appropriate scroll key to highlight the desired screen, and
then press the View option key. To select a choice within a screen, press the Select option key. To
exit from a choice or screen, press the Back option key.
Table 6-1. Display Screens
6-2
Name
Description
Unit Info
• Phone Model
Displays the unit model number and product sub ID, such as i870 and A.
• CP Ver
Displays the Codeplug Version. The first half of the line displays the codeplug structure and
default version; the second half displays the codeplug bandmap.
• USR Ver
Version of carrier specific modification to the product code plug. Programmed at shipment.
• CSD Ver
Displays the Customer Static Data version. The first number indicates the customer. The
second number indicates the structure revision. The third number indicates the data revision.
• Software
Displays the current software version programmed in the unit, as well as the software type
(RSS model) and build date.
Tegic
Text 9 code version/LDB version.
Flash Packs
Version of the preferred language: French, Spanish, Hebrew, Korean, or Portugese and the
associated Font Pack.
Total Usage
Displays the number of minutes the unit has used a traffic (dispatch and interconnect) or a
Packet Data channel since manufacture.
Tx Status
First line displays the SQE/Carrier data: Outbound signal quality, Frequency band, current
carrier code, and color.
Second line displays Tx power cutback in RSSI.
Third line displays current temperature and the difference between the current temperature
and temperature 2 seconds ago.
Rx Status
First line displays the SQE/Carrier data: Inbound signal quality, Frequency band, current
carrier code, and color.
Second line displays Rx power cutback in RSSI.
Third line displays AGC Step Attenuator State, Channel Code.
N6:1 Intrcnct
Parameter details for the 6:1 Interconnect Feature enabling transmission of RF-originated
messages through the telephone system.
Line 1 shows MS, the Mobile Subscriber's ability to support 6:1 Interconnect and FNE, the
Fixed Network Equipment’s ability to support 6:1 Interconnect respectively. Numbers 0 or
1 indicate No or Yes respectively.
Line 2 shows I, Interleave of the current channel, O, Offset of the current channel, and S,
Sub-slot of the current channel. Values for Interleave are 1 – 24, Offset values are 0 – 23,
and Sub-slot can be A, B or N.
Line 3 shows ECC, Extended Color Code and PO, Primary Control Channel Offset of the
current carrier.
Values for ECC are 0 – 16. Values for PCCH Offset are 0 - 11.
During Trace Mode, radio activity such as interconnect, dispatch call, packet data session,
registration, or location update information will automatically update every 2 seconds.
N6:1 Dispatch
Displays status of a new 6:1 dispatch call. Data displayed shows “MS 1 FNE 1”. All other
data combinations are old 6:1 dispatches.
GPS
Displays the GPS location, time info, assist, navigation, summary, GPS version.
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BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes
Table 6-1. Display Screens (Continued)
6.1.3
Name
Description
IMEI/SIM ID/SN
Displays the electronic serial number, SIM ID serial number, and unit serial number.
The IMEI is the global name assigned to the mobile station at manufacturing time and should
correspond to the serial-number tag of the unit.
The SIM ID is the SIM electronic serial number and should correspond with the number
stamped on the SIM card. The SN is applied during manufacturing.
Pressing OK allows the IMEI/SIM ID to be traced.
Registration Log
Displays the Dispatch Log, Interconnect Log, Packet Data Log, Mobile IP Log, and Phone
Rst Log. Registration Log information is updated when the user deselects and selects the
Registration Log choice.
Err/Channel
Displays the physical channel that the unit is connected to or the radio link procedure that is
currently active. Also, displays error codes encountered during normal operation if Err/
Channel is On. At power up, Err/Channel is Off.
Current Freq
Displays current frequency and band. Pressing OK allows the current frequency and band to
be traced.
Dispatch IDs
Displays the Dispatch Group ID affiliated with the unit in the current dispatch-location area.
Also, displays the Dispatch Individual ID affiliated with the unit in the current dispatch
location. Pressing OK allows the dispatch IDs to be displayed periodically.
Band Info
Displays primary and secondary bands.
Bandmap
Displays the currently selected regional bandmap. Pressing OK allows the bandmap to be
displayed periodically.
Hardware
Displays the AFC Offset and Channel Number.
Pressing OK allows the hardware parameters to be traced.
Fatal Err/#
Displays the Fatal Error log. This log contains a count of any fatal errors logged during the
unit's automatic self test. Optioning clear empties the log.
Flags:
Displays the error log. This log contains any errors logged by the unit software. Pressing
Menu when it appears displays the Clearall screen in which the user can clear all the logged
errors.
Resets:
Displays the Reset Error log. This log contains any errors logged when the user resets the
unit during operation. The most recent reset appears at the top of the list. Pressing Menu
when it appears displays the Clearall screen in which the user can clear all the logged errors.
CE Status
Indicates accessory type connected to unit.
Entering Test Mode
Use this procedure to access Test Mode.
To enter Test Mode:
1. Power up the unit. Wait until the power-up sequence is complete before continuing.
NOTE: Steps 2 through 7 must be performed quickly with no more than one second between each
key press: (#,*, M, M, M, <, M, M, <)
2. Press #.
3. Press *.
68P80401P01-O
6-3
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures
4. Press Menu key three times.
5. Press the left Scroll key.
6. Press Menu key twice.
7. Press the left Scroll key. You are now in Test Mode.
To exit Test Mode, press the option key under Exit. The unit waits for a few seconds, resets, and
then re-registers the unit.
6.2
Test Mode Test Procedures
Enter Debug or Test Mode to perform the following tests:
•
•
•
6.2.1
Audio Loopback Test
ESN and IMEI Matching Test
Debug Check
Audio Loopback Test
Use this test to check the functionality of the microphone and the audio quality of the earpiece. The
loopback test checks the unit’s audio by passing a test signal from the Codec microphone input to
the Codec Rx output.
The Audio Loopback test time is approximately 3 minutes:
1. Enter Test Mode.
2. With the Test Mode screen displayed, press Menu. The right option key changes to Edit.
3. Press the option key under Edit. The right option key changes to Change.
4. Press the Change option key.
5. Using the bottom scroll key, scroll down the list until AUDIO1 or 800AUD1 is displayed.
6. Press the Select option key.
7. Press the Back option key.
8. Press Menu.
9. Press the Start option key to begin the actual audio test in the TX On mode.
10. Talk into the microphone. The audio from the earpiece should sound clear.
If there is a problem with the microphone or the earpiece, power down the unit and repeat the
test. If the problem persists, send the unit to the field-level Support Facility.
11. Press the Tx Off key, and repeat the previous step.
12. Press the Stop key to end the test.
6-4
68P80401P01-O
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures
6.2.2
ESN and IMEI Matching Test
Use this test to verify that the electronic serial number (ESN) matches the International
Mobile Equipment Identifier (IMEI) on the Serial Number label located on the chassis of the
unit.
The ESN/IMEI Matching test time is approximately 6 minutes:
1. Power up the unit. Wait until the power-up sequence is complete before continuing.
2. Enter Debug Mode. The Unit Info display appears.
3. Scroll down until the IMEI/SIM ID choice is highlighted, then press View to view the
IMEI/SIM ID display.
4. Write down the digits shown in the IMEI line.
5. Verify that this number matches the IMEI on the Serial Number label. The last zero on
the label will be missing.
If the numbers do not match, send the unit to the field level of service.
6.2.3
Debug Check
Use this check to monitor (measure) the data in an i870 unit.
NOTE: The following procedure describes the sequence of displays accessed via the down
scroll key. If you press the up scroll key, the sequence appears in reverse order.
To monitor the data in the unit:
1. Power up the unit. Wait until the power-up sequence is complete before continuing.
2. Enter Debug Mode. The Unit Info display appears.
a. Press View to view the Phone Model display, and then press Select to view the
phone model, such as i870.
b. Press Back to return to the Unit Info display, and then scroll down (down scroll key)
to highlight the CP Ver choice.
c. Press Select to view the Codeplug Version. The first half of the line displays the
codeplug structure and default version; the second half displays the codeplug
bandmap.
d. Press Back to return to the Unit Info display, and then scroll down to highlight the
CSD Ver choice.
e. Press Select to view the Customer Static Data version. The first number indicates the
customer. The second number indicates the structure revision. The third number
indicates the data revision.
68P80401P01-O
6-5
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures
f.
Press Back to return to the Unit Info display, and then scroll down to highlight the
Software choice.
g. Press Select to view the current software version programmed in the unit, as well as the
software type (RSS model) and build date.
3. Press Back twice to return to the Trace Mode display.
4. Scroll down to highlight Total Usage, and then press View to view the Total Usage display.
This screen displays the number of minutes the unit has used a traffic (dispatch and
interconnect) or a Packet Data channel since manufacture.
5. Press Back to return to the Trace Mode display.
6. Scroll down to highlight Tx/Rx Status, and then press View to view the Tx/Rx Status display.
The first line displays the SQE/Carrier data (outbound signal quality, frequency band, current
carrier code, and color code). The second line displays the Tx/Rx power (current adjusted
transmit output power and receiver input power) of the unit. The third line displays the current
temperature and the difference between the current temperature and the temperature two
seconds ago.
7. Press Back to return to the Trace Mode display.
8. Scroll down to highlight N6: Intrcnct, then press OK to view parameter details related to
RF-originated messages.
9. Press Back to return to the Trace Mode display.
10. Scroll down to N6: Dispatch, then press OK to view the newest dispatch data.
11. Press Back to return to the Trace Mode display.
12. Scroll down to highlight GPS, and then press View to view the GPS display.
a. Location selection displays the number of satellites used to obtain the position fix, the
current cell site latitude and longitude, the subscriber unit latitude and altitude information,
as well as the last calculated horizontal and vertical accuracy.
b. Time selection contains iDEN time information used to determine accurate GPS time.
c. Assist selection contains the subscriber unit latitude, longitude and horizontal accuracy in
meters as well as an indication of whether the data is valid or not.
d. Navigation selection contains the heading as well as velocity and velocity error in
kilometers/hour.
e. Summary selection contains time and longitude/latitude expressed in degrees. Accuracy in
meters is also displayed.
f.
GPS Version contains information about the custom Sirf software used in the unit.
13. Press Back to return to the Trace Mode display.
6-6
68P80401P01-O
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures
14. Scroll down to highlight IMEI/SIM ID, and then press View to view the IMEI/SIM ID
display. The IMEI is the global name assigned to the mobile station at manufacturing time and
should correspond to the serial-number tag of the unit. The SIM ID is the SIM electronic serial
number and should correspond with the number stamped on the SIM card.
15. Press Back to return to the Trace Mode display.
16. Scroll down to highlight Registr Log, and then press View to view the Registr Log display.
This screen displays the Dispatch Log, Interconnect Log, Packet Data Log, Mobile IP Log, and
Phone Rst Log. Registration Log information is updated when the user deselects and selects the
Registr Log choice.
17. Press Back to return to the Trace Mode display.
18. Scroll down to highlight Err/Chan Codes, and then press On to view the Err/Chan Codes
display. This screen displays the physical channel that the unit is connected to or the radio link
procedure that is currently active. Also, displays error codes of errors encountered during
normal operation if Err/Chan codes is On. (At power up, Err/Chan Codes is Off)
19. Press Back to return to the Trace Mode display.
20. Scroll down to highlight Current Freq, and then press View to view the Current Freq display,
which shows the current frequency and band.
21. Press Back to return to the Trace Mode display.
22. Scroll down to highlight Dispatch IDs, and then press View to view the Dispatch IDs display.
This screen displays the dispatch group id affiliated with the unit in the current dispatchlocation area. Also, displays the dispatch individual id affiliated with the unit in the current
dispatch location.
23. Press Back to return to the Trace Mode display.
24. Scroll down to highlight Band Info, and then press View to view the Band Info display. This
screen displays the primary and secondary control channels: Pri Band: 02 for 800 MHz; Sec
Band: 02 for 800 MHz and 04 for 900 MHz.
25. Press Back to return to the Trace Mode display.
26. Scroll down to highlight Bandmap, and then press View to view the Bandmap display. This
screen displays the currently selected regional bandmap.
27. Press Back to return to the Trace Mode display.
28. Scroll down to highlight Hardware, and then press View to view the Hardware display. This
screen displays RF Xtal (RF Crystal), a factory-tuned parameter that adjusts the output
frequency; Xtal Offset (RF Crystal Warp offset), which is derived during frequency
compensation; and Level Set (Level Set value), which regulates the transmit output power of
the unit.
29. Press Back to return to the Trace Mode display.
30. Scroll down to highlight Fatal Err/#, and then press View to view the Fatal Err/# display. This
screen displays the Fatal Error log. This log contains a count of any fatal errors logged during
the unit's automatic self test.
68P80401P01-O
6-7
BASIC LEVEL TEST MODES AND PROCEDURES: Technician Test Procedures
31. Press Back to return to the Trace Mode display.
32. Scroll down to highlight Flags, and then press View to view the Flags display. This screen
displays the error log, which contains any errors logged by the unit software.
33. Press Back to return to the Trace Mode display.
34. Scroll down to highlight Coin Cell, and then press View to show the Preset Charging Voltage
on line 1 and Current Battery Voltage on line 2.
35. Press Back to return to the Trace Mode display.
36. Scroll down to highlight CE Status, and then press OK to view accessory type connected to the
unit.
37. Press Back to return to the Trace Mode display.
6.3
Technician Test Procedures
Technician Tests usually require special equipment to test the functionality of the components in the
unit.
The following tests check the software functionality of the unit:
6.4
•
Codeplug Help
•
Codeplug Troubleshooting
Programming the i870 Unit
Use Radio Service Software (RSS) to activate a new software utility or to program specific codeplug
user information.
Refer to Radio Service Software’s Help Menu, iDEN Service Bulletins, the Motorola iDEN website,
or contact iDEN Customer Care for information on the setup and use of RSS.
NOTE: iDEN Service Bulletins, Software Utilities, and Updates can be found online at:
http://idenphones.motorola.com/iden/support/
6.5
Connecting the Unit to the RSS Workstation
Some technician tests enter programming information into the unit. To perform these tests, the unit
must be correctly connected to the test equipment.
Recommended equipment: RS232 data cable (NKN6560A) or USB data cable (NKN6559A) and a
PC computer workstation with RSS installed.
NOTE: For a list of recommended programming equipment, applicable part numbers, and
descriptions, refer to Appendix A: Ordering Replacement Parts and Kits.
6-8
68P80401P01-O
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation
To connect the unit to a PC using the iDEN RS-232 (serial) or USB data cable
(Figure 6-1):
1. Insert the 17-pin connector on the data cable to the 17-pin connector located at the base of the
unit.
2. Attach the other end of the data cable to the RS-232 port or USB port on the RSS computer
workstation that is used for testing purposes.
Figure 6-1. Data Cable Programming Setup
Refer to any relevant Radio Service Software Read-Me’s or active iDEN Service Bulletins for more
information on setting up your test computer as an RSS workstation.
NOTE: For faster codeplug reading using an RS-232 connector, enable the QuickComm feature in
the RSS configuration setup.
6.5.1
Codeplug Help
If the codeplug is corrupted, the unit displays a SELF CHECK ERROR 0800 message. The
procedure for repairing a corrupted codeplug is described in the RSS online Help System.
68P80401P01-O
6-9
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation
Equipment Required: Computer workstation with RSS installed, data cable RS232 or USB,
reference unit (must be the same model as the problem unit).
To access the codeplug Help topic in Windows:
1. Set up your test equipment configuration. See Figure 6-1 for an illustration of this
configuration.
2. Start the RSS program.
3. Click on the Help choice on the menu bar, and then select Contents. The RSS online Help is
displayed.
4. Click on the Troubleshooting link, and follow the detailed directions.
To prevent the loss of call lists, create a backup of the codeplug before attempting any form of
modification. Refer to the Radio Service Software’s Help Menu for instructions on reading and
saving codeplug information.
6.5.2
Codeplug Troubleshooting
The RSS online Help System topics contain information for troubleshooting codeplug problems.
The following error messages are discussed:
6-10
•
Unable to read the codeplug
•
Unable to write partial codeplug
•
Unable to write entire codeplug
•
Unable to write subscriber software (flashing)
•
Unable to write software and codeplug
•
Update failed while writing subscriber software
•
Update failed while reading radio or writing entire codeplug
68P80401P01-O
CHAPTER 7
PREPARING FOR FIELD LEVEL TESTING
Field level testing requires external equipment and support. To conduct field level troubleshooting
and testing of an i870 unit, you must become familiar with the screen readouts of the recommended
test equipment.
Display screens provide information that is useful for troubleshooting purposes. Refer to Chapter 3
for information on the displays, errors, alert tones, and messages associated with this unit.
7.1
Preparing Equipment for Testing
To ensure accurate testing of the unit, it is important that the test equipment function properly.
7.1.1
Calibrating Equipment
Test equipment should be internally calibrated before being used for testing. Note that the internal
calibration does not substitute for a factory calibration. For more information, refer to R-2660
Digital Communications System Analyzer Operator’s Manual.
7.1.2
Checking the RF Cable
Check the cable connection and quality to ensure that the test results are true. Cable length is critical
to consistent Rx sensitivity and Tx power measurements. Use a high-quality, shielded, 50-ohm,
coaxial cable that is approximately 1.5 feet in length. Place the unit to be tested at least 6 inches
from the R-2660 Communications System Analyzer. The cable loss should be less than 2 dB.
7.1.3
Strong-Signal Environments
When using the R-2660 Communications System Analyzer to test a unit in a strong-signal
environment (–75 dBm or stronger), change the bandmap of the unit.
For Registration/Call testing: Power up the unit. Immediately after hearing the beep, press Start on
the R-2660. The unit will lock onto the first strong signal.
7.1.4
Protecting Static-Sensitive Devices
This unit contains static-sensitive devices that must be protected when opening the unit, or storing
and transporting any printed circuit board. Consider the following information to create a proper
ground:
•
68P80401P01-O
Ground the working surface of your service bench. If possible, use the Motorola Static
Protection Assembly (P/N 0180386A82) to ground your service bench. This assembly contains
a wrist strap, two ground cords, a table mat, and a floor mat.
7-1
PREPARING FOR FIELD LEVEL TESTING: Using RSS
•
•
•
Wear a conductive wrist strap in series with a 100 kΩ resistor to ground.
Do not wear nylon clothing when handling any printed-circuit board.
Prior to touching any printed-circuit board, touch an electrical ground to remove any static
charge that might have accumulated.
Refer to Service and Repair Note SRN-F1052 for more information. This note is available through:
Motorola Literature Distribution Center
2290 Hammond Drive
Schaumburg, IL 60173
847-576-2826
The following should be considered when storing or transporting a circuit board:
•
•
7.2
Place the printed-circuit board in conductive, anti-static material.
Do not insert the printed-circuit board into conventional plastic “snow” trays used for
transporting other devices.
Using RSS
Use Radio Service Software (RSS) to program a new software version or to update user information
in the codeplug. Refer to “Connecting the Unit to the RSS Workstation” and the Radio Service
Software User’s Guide for information on the setup and use of RSS.
NOTE: You can use the RSS online Help for locating specific information about RSS dialog boxes
and fields. To access online Help, press F1 while you are viewing an RSS screen.
If you are using the R-2660A Communications System Analyzer in the iDEN mode, which is 6:1
capable, use RSS to program an i870 unit for Full Rate operation. Use the 6:1 Interconnect softkey
for all interconnect testing.
If you are using the R-2660B or later, which is 3:1 capable, use RSS to program an i870 unit for
Half Rate operation. Use the 3:1 Interconnect softkey for all interconnect testing.
In the carrier version of RSS (but not the agent version), you can change interleave values. To
access the fields where you can change these interleave values, go to the User Ergonomics dialog
box, and then click on the Interleave tab.
NOTE: After servicing a unit, use RSS to reprogram the unit back to its original operating state.
Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more
information on how to set up this equipment for iDEN mode testing.
7.3
Connecting an iDEN Unit to the R-2660
The R-2660 Communications System Analyzer enables you to monitor and perform tests on iDEN
units. Figure 7-1 shows a typical R-2660 test setup.
Equipment Required: R-2660, reference SIM card, SMA to N-type RF coaxial cable, battery
eliminator, 5.0-12.0 Vdc power supply.
7-2
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Connecting an iDEN Unit to the R-2660
Figure 7-1. Typical R-2660 Setup
To connect the unit to the R-2660:
1. Ensure the unit is powered off, and then turn on the R-2660.
2. Remove the battery cover and battery from the unit, and insert the reference SIM card.
3. Attach the battery eliminator to the back of the unit.
4. Engage RF.
5. Connect the SMA connector of the RF cable to the RF connector on the battery eliminator.
6. Connect the N-type connector of the RF cable to the R-2660 RF In/Out connector.
7. Attach the power leads on the battery eliminator to the DC power supply.
F
CAUTION: Be very careful to observe polarity when connecting power to the
battery eliminator.
8. Turn on the power supply, and adjust output between 5.0 and 12.0 Vdc. With the correct setting,
the regulated battery eliminator will provide 4.0 Vdc to the subject unit.
9. If power supply is capable, set current limit = 4.0 A.
68P80401P01-O
7-3
PREPARING FOR FIELD LEVEL TESTING: Operating the R-2660
10. Power up the subject unit.
Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more
information on how to use this equipment.
7.4
Operating the R-2660
Most of the technician tests performed with the R-2660 Communications System Analyzer require
that the analyzer use the Initial Registration test mode.
To enter Initial Registration mode:
1. Turn on the R-2660.
2. Press DISP to place the cursor in the Display zone portion of the screen.
3. Use the arrow keys to move the cursor to the Mode field.
4. Press More until iDEN MOBILE appears in the Mode field.
5. Press the iDEN MOBILE softkey. The RF zone displays DUPLEX in the RF Control field.
6. Use the arrow keys to move the cursor to the Meter field in the display zone.
7. Press More until INITIAL REG appears in the Meter field.
8. Press the INITIAL REG softkey. The display zone displays DISPATCH in the Registration
Type field.
9. Press RF to move to the RF zone.
10. Enter the appropriate values in the following RF zone fields. These values might be different,
depending on your bandmap. Use the arrow keys to move between fields and the keypad to
enter values.
Table 7-1. RF Zone Fields and Values
Field
Value
Carr. #
Choose the appropriate carrier number from your bandmap. The Mon. Freq.
field displays the associated frequency.
Mon. Freq
Choose the appropriate monitor frequency from your bandmap. The Carr. #
field displays the associated carrier frequency.
Offset
800 MHz= +45 MHz; 900 MHz= +39 MHz
Format
iDEN
Mon.
40 dB RF I/O
Gen
-070 dB
11. Press the DISP key to return to the Display zone. You now are ready to begin testing.
7-4
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Disassembling and Reassembling the Unit
7.2
Disassembling and Reassembling the Unit
Motorola recommends the service technician follow a prescribed disassembly sequence to access
specific items or components of the unit. This product is an efficiently designed package that
incorporates the physical overlap and integration of some modular components. Refer to the
Disassembly Sequence flowchart for a suggested path to reach specific components.
NOTE: In some cases, the technician may not need to remove certain components to reach others.
7.3
Disassembly Sequence Flowchart
7.4
Assembly/Disassembly Procedures
NOTE: Installation procedures to be performed in reverse of disassembly except where noted.
Screws used to assemble the i870 are: 1 antenna screw, T-4 drive; 4 housing assembly screws, T-6
drive.
68P80401P01-O
7-5
PREPARING FOR FIELD LEVEL TESTING: Battery Cover
7.5
Battery Cover
7.5.1
Remove:
1. Place thumb or fingernail against release latch (see Figure 7-2).
2. Push button down until cover releases. Pull bottom of cover away slightly.
3. Push cover up to release from top clip.
7.5.2
Install:
1. Bring top clip of cover into its respective slot.
2. Push top of cover down. Press bottom of cover until release latch fully snaps into place.
Release Latch
Figure 7-2.
7.6
SIM Card
See SIM card removal and installation in Overview section or in the User’s Guide.
7-6
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Antenna
7.7
Antenna
Required Tools: T-4 Torx bit.
7.7.1
Remove:
1. Remove battery cover. Locate T4
screw head at base of antenna (see
Figure7-3).
2. Loosen T-4 counterclockwise.
Remove completely.
Screw Head
3. Extend antenna whip fully.
4. Hold unit stationary while pulling at
antenna collar until antenna assembly
releases.
7.7.2
Install:
1. Insert antenna assembly with whip
fully extended.
2. Check that the antenna contacts are
toward interior of unit. See Detail
“A”.
3. Push antenna collar firmly until fully
seated.
4. Check that the screw hole is aligned
with the housing hole. Reinsert T-4
screw and tighten clockwise to
0.5 in/lb.
Figure 7-3.
5. Push and pull antenna to check for
proper extension and closure.
Detail “A”
68P80401P01-O
7-7
PREPARING FOR FIELD LEVEL TESTING: Back Housing
7.8
Back Housing
Required Tools: T-6 Torx bit, black stick.
Preparation: Remove battery cover, extend antenna. Open audio jack seal, accessory connector
seal, and memory card seal.
7.8.1
Remove:
1. Remove four T-6 screws—one in the antenna tube channel (see Figure 7-4).
2. Gently squeeze the front housing at the number 7 and 9 keys to separate the housing clips (see
Figure 7-5).
3. Once the housings are free, do not stress flex strip near PTT key. Set aside audio jack and
memory card seals.
4. Wedge black stick under flex pad to unseat the housing flex connector (see Figure 7-6).
NOTE: Do not touch flex contacts with fingers or dirty tools. Do not bend or crease the flex
strip.
7.8.2
Install:
1. Reattach flex connector carefully without contamination.
2. Bring housing halves together checking alignment of flex, PTT/volume keypad, audio jack and
memory card seals. Press housing halves together at number 7 and 9 key locations to engage
clips.
3. Torque screws to 1.8 in/lb (2.1 in/lb new plastic).
Figure 7-4.
7-8
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Back Housing
Figure 7-5.
Figure 7-6.
68P80401P01-O
7-9
PREPARING FOR FIELD LEVEL TESTING: Main Board, Microphone Seal, and Keypad
7.9
Main Board, Microphone Seal, and Keypad
Required Tools: Black stick.
7.9.1
Remove:
1. Wedge black stick under 50-pin flex connector. Gently pry upwards along length until release
(see Figure 7-7).
2. Remove microphone seal by inserting point of black stick under seal skirt and gently prying up
on seal perimeter Do not push microphone or nearby components (see Figure 7-8).
3. Remove keypad by peeling away from bosses (see Figure 7-9).
7.9.2
Install:
NOTE: Do not contaminate microphone or seal. Use clean tools.
1. Slip microphone seal over microphone. Carefully tamp down around microphone perimeter until
seated.
2. Place main keypad into front housing. Gently align and press onto bosses ensuring upper right
and lower left bosses are engaged. Align Main Board with bosses on top of keypad.
3. Align and press flex connector into position. Rub across connector to ensure all contacts are made.
Figure 7-7.
Figure 7-8.
Figure 7-9.
7-10
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly
7.10
Flip Assembly
7.10.1 Remove Flip Assembly:
Required Tools: Black stick, dental pick,
T4 Torx bit, hinge mechanism removal tool.
NOTE: i870 flip components include a
flex connector ribbon which can
be easily torn or damaged if not
handled with care. Exercise
caution when sliding the flex
ribbon through the front housing
slot.
Figure 7-10.
1. Remove the keypad and main board
from the front housing. Make sure the
flip is in the open position
2. Remove the right knuckle pushbutton
by pushing up and out on the pointed
corner of the pushbutton with a dental
pick (see Figure 7-10. Set pushbutton
aside.
3. Align and insert the hinge mechanism
removal tool into the hinge mechanism
end (see Figure 7-11).
4. Push the tool’s squared tip into the hinge
mechanism gently. Twist the tool clockwise slightly a few degrees. Pull up on
the tool while rotating the flip back and
forth a few degrees until the hinge
mechanism releases from its pocket (see
Figure 7-12). Remove the hinge
mechanism and set aside.
Figure 7-11.
5. Locate the left knuckle T4 retaining
screw by viewing from the back of the
front housing at the Flex ribbon slot.
Remove the T4 screw. (see Figure7-13).
Set aside.
6. With the pointed tip of the black stick,
push on the inside of the left knuckle
from the end of the flex slot until the
knuckle releases (see Figure 7-14). Do
not touch or damage the flex ribbon
during this step.
Figure 7-12.
68P80401P01-O
7-11
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly
7. Once the flip assembly is free, feed the flex ribbon and connector carefully through the flex
ribbon slot.
Figure 7-13.
Figure 7-14
7-12
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly
7.10.2 Install:
Required Tools: T4 Torx bit, hinge mechanism install tool.
Preparation: Check that the flip is in the open position.
1. Carefully guide the flex connector through opening in front housing. Do not bend or tear the
flex ribbon. Align flip assembly to front housing with the flip in the open position.
2. Insert hinge mechanism into its pocket on the right side of flip. Swing the flip assembly back
and forth within a 10 degree arc while carefully pushing in hinge mechanism until the squaredhole end is just at the pushbutton surface (see Figure 7-15).
3. Place installation tool onto the end of the hinge mechanism. Check that the twin posts on the
hinge end are aligned with the install tool. Gently turn tool head about 10 degrees clockwise
while pushing hinge mechanism inward until seated, about 4mm.
4. Align left knuckle with flex ribbon guide inside left side of front housing. Gently push knuckle
in until seated. Do not push if any resistance is felt. If problematic, pull out the knuckle, check
alignment with the flex ribbon and try again.
5. Attach pushbutton by aligning shape of pushbutton with shape of hole in front housing. Gently
press into seated position (see Figure 7-16).
6. Check flip open and close action along with flip alignment to front housing.
Figure 7-15.
68P80401P01-O
7-13
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly
Figure 7-16.
7-14
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Exploded Views and Parts Lists
7.11
Exploded Views and Parts Lists
This section contains the component parts lists and exploded views for the i870 units.
68P80401P01-O
7-15
PREPARING FOR FIELD LEVEL TESTING: Exploded Views and Parts Lists
i870 Component Parts List
7-16
Item
Description
Part Number
1
Housing, Flip Front (Assembly)
1575133A01
2
Keypad, Generic
Korean
Hebrew
Arabic
International
7575126A01
7575126A02
7575126A03
7575126A04
7575126A05
3
Dome Array, Keypad (part of #4)
4075123A01
4
PCB, Main Assembly (including #3)
5
Back Housing Assembly (including #6 and #7)
Reference
Reference Only
1575124A01
6
Antenna
8575108A01
7
Screw, Antenna
0385693E01
8
Battery
SNN5705C
9
Housing Assembly Batt Cover 800
1575295A01
10
Carrier Label
11
Screw, Delta Pt 1.6x0.64x4.20 (Base/Flip Screw)
0364016H01
12
Seal, Audio Front (Mic)
3285630F01
See Appendix A
68P80401P01-O
PREPARING FOR FIELD LEVEL TESTING: Exploded Views and Parts Lists
i870 Exploded View
68P80401P01-O
7-17
This page intentionally left blank.
CHAPTER 8
FIELD LEVEL TEST MODES AND PROCEDURES
To perform field level testing on the i870 unit, you must enter a test mode to retrieve data from the
unit, and perform the technician tests in the correct sequence with the appropriate equipment.
NOTE: All tests should be performed in an RF interference-free environment.
Test procedures are listed in the order in which they should be implemented. Each test contains a
description of what it does and the type of equipment required (if any).
NOTE: The unit must be powered up and registered before performing most tests.
8.1
Test Modes
Some tests require that a certain mode be entered to conduct the test and/or retrieve data from the
unit. The following test modes are used with the i870 unit:
•
Debug Mode/Trace Mode)
•
Test Mode
NOTE: Do not enter these modes until unit registration has been completed.
8.1.1
Entering Test Mode
Use this procedure to access Test Mode.
To enter Test Mode:
1. Power up the unit. Wait until registration is complete before continuing.
NOTE: Steps 2 through 7 must be performed quickly with no more than one second between
each key press. (#, *, M, M, M, <, M, M, <)
2.
3.
4.
5.
6.
7.
Press #.
Press *.
Press Menu three times.
Press the left Scroll key.
Press Menu twice.
Press the left Scroll key. You now are in Test Mode.
To exit Test Mode, press the option key under Exit. The unit waits for a few seconds, resets, and
then re-registers.
68P80401P01-O
8-1
FIELD LEVEL TEST MODES AND PROCEDURES: Required Test Equipment
The following tests are performed in Test Mode:
•
TX Power Test
•
BER Tests
800BER1
800BER2
800BER3
800BER4
900BER1
900BER2
900BER3
NOTE: The Power, MPX, and MOD test parameters are for factory use only and should not be
adjusted by field service personnel. The default values for these parameters are as follows:
8.2
•
Power: 0 dB
•
MPX: 1:6
•
MOD: QAM16
Required Test Equipment
Use the following list to identify the test equipment required to perform the technician tests. Refer
to the appendix for test equipment part numbers and descriptions.
8-2
•
Battery eliminator
•
Data cable RS232 or USB data cable
•
R-2660 Digital Communications System Analyzer
•
RF Adapter
•
Variable 5.0 to 12.0 Vdc power supply (3.0 A capability)
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: Field-Level Test Checklist
8.3
Field-Level Test Checklist
Use the following test checklist to ensure that all the necessary tests are performed and to provide a
tracking mechanism in case the unit is sent to the next level of service.
Check the appropriate box for each test performed and indicate whether or not the test was
completed successfully.
Table 8-1. Field Level Test Checklist
Done
Technical Tests
Pass
Fail
Registration/Call
SQE
TX Power
800BER1
800BER2
800BER3
800BER4
900BER1
900BER2
900BER3
Power-Up
Keypad
Audio
Reset
Reset Log
GPS Receiver
MA Test Mode
i870 Camera Test
MOTOtalk
Bluetooth Handset
68P80401P01-O
8-3
FIELD LEVEL TEST MODES AND PROCEDURES: Registration/Call Test
8.4
Registration/Call Test
Use this test on a unit having any of the following symptoms: No Service failures, Please Wait...
Registering failures. (Use a reference unit to get a baseline.)
Note: For 900 MHz verification, please perform the BER Test. May require ordering additional option for test.
Contact Motorola Customer Service (see Appendix A).
Set up the R-2660 for iDEN
Mobile operation, and connect the
unit to the RF IN/OUT connector.
See Figure 7-1 on page 7-3.
Power up
the unit. Enter initial
Registration mode (see
Operating the R-2660). Press Start.
The Call SEQ: 1 thru 6 lights up
when the unit has
registered.
Notes:
1. See the Strong Signal Environment section.
2. Master reset can be completed on the unit by pressing Menu,
Settings, Security.
3. Registration and calls might take over 1 minute to complete.
4. Make sure the R-2660 is set to a frequency in the radio bandmap.
Fail
Verify the
R-2660 calibration, setup,
and cable continuity.
Fix, if necessary.
OK
Pass
Verify the
unit can complete
an interconnect call. Press
End/Home until unit displays
Ready. Press Interconnect (3:1 or 6:1)
and Start on the R-2660. Press Send
on the unit. The Call SEQ: 1 thru 8
lights up when the unit has
entered Phone
mode.
Fail
Verify the
unit is programmed
for Half Rate if attempting
a 3:1 phone call or Full Rate if
attempting a 6:1 phone
call. Repeat the
test.
Unit passed test. Look for
system, coverage, accessory,
or software problems.
8-4
Pass
Perform
BER Test.
Pass
Pass
Fail
Fail
Replace the
Main board.
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: Signal Quality Error (SQE) Test
8.5
Signal Quality Error (SQE) Test
Use this test on a unit having any of the following symptoms: No service failures or poor SQE/
RSSI (poor performance in known good coverage area).
Set up the R-2660 for iDEN
Mobile operation, and connect the
unit to the RF IN/OUT
connector. See Figure 7-1 on page
7-3.
Connect the regulated battery
eliminator to the unit to be
tested. Remove the antenna
from the unit. Set the power
supply 4.0 Vdc.
Pass
Notes:
1. Watch unit for resetting during this procedure.
2. Master reset can be completed on the unit by pressing Menu,
Settings, Security.
3. Registration and calls might take over 1 minute to complete.
4. See the Strong Signal Environment section in Chapter 7.
Power
up the unit. Enter
Initial Registration mode (see
Operating the R-2660.) Press Start.
The Call SEQ: 1 thru 6 lights up
when unit has
registered.
Verify that
the unit can complete an
interconnect call. Press End/Home
until the unit displays Ready. Press Interconnect (3:1 or 6:1) and Start on the R-2660. Wait for the
green LED to light. Press Send on the unit.
Note: Leave call connected for
the next test.
Fail
Perform the
Registration/Call test.
Perform the
Registration/Call
test.
SQE Reference Chart
Gen
-70 dBm
-80 dBm
-90 dBm
-100 dBm
SQE Level
>26
>25
>23
>20
Note: Gen levels in the SQE
chart include RF Adapter
losses.
Pass
Place unit
in Debug Mode (see
Entering Debug Mode). Press
Trace to monitor the SQE & TX level.
Press RF in the R-2660 and arrow down to Gen:.
Verify that it is set to -70dBm.
Verify that the SQE is
greater than
26.
Fail
Fail
Replace the
Main board.
Fail
Replace the
Main board.
Pass
Change
Gen: to -80 dBm, and
check the SQE Reference chart to
verify the unit’s SQE per Gen:
output using the
chart.
Pass
68P80401P01-O
Unit passed test. Look for
system, coverage, accessory, or
software problems.
8-5
FIELD LEVEL TEST MODES AND PROCEDURES: TX Power Test
8.6
TX Power Test
Use this test on a unit on a unit having bad transmission (TX) or intermittent service failures. (This
is a transmitter test only.)
Set up the R-2660 for Spectrum
Analyzer display, and
connect the unit to the
RF IN/OUT connector.
Notes:
1. Place the unit into Test Mode for this test.
2. Unit will transmit at greater than 24 dBm.
3. In the United States, the Main board can only be replaced and
programmed at the factory or iDEN Radio Support Center.
Connect the regulated battery
eliminator to the unit to be tested.
Remove the antenna from the unit.
Set the power supply between 5.0
and 12.0 Vdc.
Power up unit. Enter Test Mode
(see Entering Test Mode).
Press Menu, Edit,
Ok.
Scroll down until 800 POW 2 is
highlighted.
Press Ok, Back, Menu,
Start.
Press TX ON to start
transmitting.
Watch for a signal on the
R-2660. (Make sure the R-2660
is set for the proper frequency:
813.5125MHz.)
Replace the
Main board, and
repeat the test.
Pass
Press STOP.
Press Exit on the unit to exit this
mode, or press Menu, Edit, right
Scroll key to continue on to BER
test.
8-6
Fail
Continue with the
BER test.
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: Bit Error Rate (BER) Test
8.7
Bit Error Rate (BER) Test
Use this test on a unit having any of the following symptoms: resets (RAAAA Type), No Service
failures.
Set up the R-2660 for iDEN BER
Test, and connect the unit to the RF
IN/OUT connector.
Connect the battery eliminator to the
unit. Remove the antenna. Set power
supply between 5.0 and 12.0 Vdc.
Notes:
1.
2.
3.
4.
5.
6.
Confirm the reset log has errors.
Place the unit into Test Mode for this test.
Watch the unit for resetting during this procedure.
Verify the R-2660 has been calibrated and cable continuity is good.
In the United States, the Main board can only be replaced and
programmed at the factory or iDEN Radio Support Center.
The Power, MPX, and MOD test parameters are for factory use
only and should not be adjusted by field service personnel (see page
7-2 for default values).
Power up the unit. Enter Test Mode.
Do the following:
1. Press the Menu key, and then the Edit option key.
2. Press the Change option key, and scroll down to 800BER1.
3. Press Select to select the test.
4. Press the Back key, and then press Menu.
Press Start
on unit. Press TX ON. The
RX BER that appears on the display
should be 0.0% at -70 dBm. Verify that
the TX BER on the R-2660
is < 0.07%.
Fail
The monitor frequency is 806.0125
(Carr#1) for BER1.
Replace the
Main board, and
repeat the test.
Pass
Note: Ensure that the maximum cable
loss does not exceed 2 dB.
Lower
Gen: to -109 dBm
and check the RX BER in the
Fail
Replace the
display. The BER should be less than 10%
Main board, and
when at Gen: -109 dBm. (Freq
repeat the test.
Error should be less
than 200 Hz.)
Pass
Repeat the
above test using
800BER2, 800BER3,
800BER4; 900BER1, 900BER2,
and 900BER3 in Test Mode.
The monitor frequency is 813.5125
Replace the
Fail
(Carr#601) for 800BER2, 820.9875 (Carr#1199)
Main board, and
for 800BER3, and 824.9875 for 800BER4.
repeat the test.
The monitor frequency is 896.01875 for
900BER1, 898.51875 for
Pass
900BER2 and
Note: Change offset on R2660 to +39 MHz for 900
900.98125 for
MHz (900BER1, 900BER2, and 900BER3).
900BER3.
Unit passed test. Look for system,
coverage, accessory, or software problems.
68P80401P01-O
8-7
FIELD LEVEL TEST MODES AND PROCEDURES: Power-Up Test
8.8
Power-Up Test
Use this test to check power-up. Symptoms: dead battery, short battery life, or unit does not power
up.
Try to power up
the unit.
Note: In the United States, the Main board can only be replaced and
programmed at the factory or iDEN Radio Support Center.
Pass
Verify
that the
display pixels
light up.
Fail
Swap the Display
module and the Main
board one at a time in
that sequence until the
display lights up.
Pass
Check
the battery-level
meter for 3 bars on the
unit’s display.
Fail
Replace the
battery.
Pass
Check
the battery-level
meter for 3 bars on the
unit’s display.
Fail
Replace the
Main board.
Pass
Unit
passed test.
8-8
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: Keypad Test
8.9
Keypad Test
Use this test to check the operation of the unit’s keypads and display. Symptoms: unit locked, or
stuck key.
Power up
the unit.
Enter the Model Assembly
(MA) Test Mode.
Verify
that all the
display tests complete
correctly.
Swap the Display module
and the Main board one
at a time in sequence until
the display lights up.
Fail
Pass
Proceed
to the MA Test
Mode Keypad Test,
and press all the main keypad
keys to ensure they
are working
correctly.
Pass
Fail
Replace the Main
board, and repeat the test.
Pass
Rerun
the MA Test Mode
Keypad Test for the
main keypad.
Fail
Replace the
Main board.
Unit passed test.
68P80401P01-O
8-9
FIELD LEVEL TEST MODES AND PROCEDURES: Audio Test
8.10
Audio Test
Use this test to check the audio portion of the unit.
Set up the R-2660 for iDEN
Mobile operation, and connect the
unit to the RF IN/OUT connector.
Place an
interconnect call. (See
Registration/Call test.)
Notes:
1. Verify that the unit can pass the SQE test before performing the
Audio test.
2. This test checks outbound interconnect signals using the earpiece.
Fail
Perform Registration/Call
troubleshooting procedure.
Pass
Note: Set the R-2660
volume to maximum.
Complete a call.
Talk into the microphone, and
listen for your reply from the
R-2660 speaker.
Fail
Fail
Replace the
Main board.
Fail
Replace the
Main board.
Pass
Pass
Press PTT
on the R-2660, and speak
into the microphone. Listen to your
reply in the unit’s earpiece. You might
have to increase volume
to maximum.
Replace
the microphone
assembly on the frame
assembly and repeat
the test.
Replace
the frame assembly
containing the earpiece
and repeat the
test.
Fail
Pass
Pass
End the
interconnect call.
Initiate the dispatch call
(see the Registration/Call test).
Press the PTT on the R-2660, and
speak into the microphone. Listen
for a reply from the
speaker.
Fail
Replace
the Housing Assembly
Containing the
Speaker
Fail
Replace the
Main board.
Pass
Pass
Unit passed test.
8-10
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Test
8.11
Reset Test
Use this test on a unit having any of the following symptoms: unit resets, or unit powers off and then
on.
Set up the R-2660 for iDEN
Mobile operation, and connect the
unit to the RF IN/OUT connector.
Power up the unit.
Enter Initial Registration mode
(see Operating the R-2660).
Notes:
1. Verify that the unit has resets entries in the Reset log. See the Reset Log
Test.
2. Try to duplicate the failure.
3. Record information pertaining to the failure.
4. Monitor the unit at all times for visual resetting.
5. Make sure the R-2660 is set to a frequency in the unit bandmap.
SQE Reference Chart
Place
unit in lock (press
Menu, Settings, Security,
Phone Lock) and complete an
interconnect call. Leave call
connected for several
minutes.
Reset
Replace the
Main board, and
repeat test.
Pass
Increase
attenuation 10 dB
at a time to confirm operation
in a weak-signal environment.
See the SQE Reference
chart.
Gen
-70 dBm
-80 dBm
-90 dBm
-100 dBm
SQE Level
>26
>25
>23
>20
Note: Gen levels in the SQE
chart include RF Adapter
losses.
Reset
Replace the
Main board, and
repeat test.
Pass
Tap the
front (face) of the
unit with your
fingers.
Reset
Replace the
Main board, and
repeat test.
No reset
Unit passed test.
68P80401P01-O
8-11
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Log Test
8.12
Reset Log Test
Use this test to check the reset log in the unit.
To perform the reset log test:
1. Power on the unit and wait until registration is complete.
2. If the unit does not have the latest software version, reflash (reprogram) the unit.
If the unit attempts to reset, perform the Reset test (see page 8-11).
3. Enter Trace Mode (see page 6-1). The Unit Info display appears.
4. Scroll down and highlight Resets, and then press View to view the Resets display.
5. Look for and record any reset errors.
If the log contains reset errors, perform the Reset test.
6. Place a dispatch call.
7. Look for, and record, any reset errors.
If the unit attempts to reset, perform the Reset test.
8. Place an interconnect call.
9. Look for and record any reset errors.
If the unit attempts to reset, perform the Reset test.
NOTE: If the customer agrees, set the Auto Lock feature. This feature helps detect reset
conditions.
8.13
Model Assembly (MA) Test Mode Test
•
Model Assembly Test Mode is an embedded series of operational tests of the unit’s user
interface and functional features.
•
Motorola iDEN recommends MA Test Mode be performed after any servicing of the unit.
•
An audio test cable is required to complete MA Test Mode effectively. See the Required Tools
section or contact Motorola’s Aftermarket Accessories Division (AAD).
MA Test mode is achieved by starting from a power-down condition:
1. Press and hold three number keys simultaneously with the Power key, such as 1-2-3, 4-5-6,
7-8-9.
2. Release once the opening screen appears in the main display.
3. Follow instructions as they appear pressing the indicated keys.
4. No instruction? Press any key or Scroll right.
5. No reaction? Power down the unit and start MA Test again.
•
8-12
Main LCD and CID displays depicted as follows. Note that opening displays may vary
depending on carrier preference. The i870 MA Test excludes the Digital Camera Test:
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test
8.13
Model Assembly (MA) Test Mode Test (cont’d)
LCD Contrast
Calibration
LCD Manual Contrast
Calibration:
OPTREX
Size 176x 220
-<
>+
|||||||||||||------Accept?
NO
YES
Manual: < or >
Skip
Check Internal
4 Borders
Digital Camera
Viewfinder
Press Any Key
E XT LC D C o nt= 4 4
M a n u a l A d ju st :
V o lu m e U p / D o w n
S k ip : M u t e K e y
Close Flip
Ext LCD Man Cal
Hosiden 96x65
-<Cont=44 >+
|||||||||||||||||||||-----------Accept: PTT Key
Skip: Mute Key
Check External
4 Borders
Press Any Key
Backlight On
Vibrator On
Vol Up Key
Speaker Tone
Vol Down Key
Photosensor:
Place radio in light
Ext LCD Bklt On
Flash LED On
Press Any Key
External Key
Test:
< 0 >
Open Flip
Earpiece Tone
Audio Loopback
Audio Loopback
Speak into mic
Listen Into
Earpiece
Mic Detected
Press Any Key
(OR)
PTT
(to advance)
Photosensor:
Cover
Photosensor.
Photosensor:
Test Failed.
Retry? (OR)
OK (OR)
No
Generating Tone
AUD LVL = 01FF
Key Test OK
SIM Absent
Continue?
OK
KEYPAD TEST:
MUT M>
SB
MNU ^
SB
<
> CAM
v
SND
END
1 2 3
4 5 6
7 8 9
* 0 #
Insert Audio Jack
Audio Jack
SD Card
Detection
Test
Yes
Test Passed
POWER OFF
Press Audio Jack
BUTTON
(OR)
No
Yes
Insert Audio Jack
Key Test OK
POWER OFF
NOT DETECTED
68P80401P01-O
8-13
FIELD LEVEL TEST MODES AND PROCEDURES: GPS (Global Positioning System) Receiver Test
8.14
GPS (Global Positioning System) Receiver Test
Use this test on a unit to check its GPS functionality.
Find
an open
sky area.
Extend antenna and
power up unit.
Obtain
reference
GPS
receiver.
Activate
GPS
Phone
returns
location
coordinates
?
Yes
Location
coordinates
match
reference
?
Yes
GPS
working.
No
No
GPS
not
working.
8-14
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: Bluetooth Test
8.15
Bluetooth Test
Use this test on a unit to check the functionality of the Bluetooth Headset.
Obtain Motorola
HS810 or HS820
Bluetooth
Headset.
Extend antenna and
power up unit.
Turn unit on.
Bond with
Bluetooth
headset.
Successful
bond
?
Yes
Make phone
call with
Bluetooth headset
Successful
call
?
Yes
No
No
Bluetooth
not
working *
Bluetooth
is
working.
68P80401P01-O
* If bond is unsuccessful, please
verify the PIN and try to bond again.
8-15
FIELD LEVEL TEST MODES AND PROCEDURES: i870 Camera Test
8.16
i870 Camera Test
Use this test to check camera module. Symptoms: Bad view finder (noise, poor color,
synchronization error).
Power up
the unit.
Enter the
Model Assembly
(MA) Test Mode.
Verify
that the viewfinder
shows the captured
image correctly.
Pass
Fail
Replace
Flip Assembly
and repeat the
test.
Fail
Pass
Replace
the main FPC
and repeat the
test.
Fail
Pass
Unit passed test. Look for
system, coverage, accessory,
or software problems.
8-16
68P80401P01-O
FIELD LEVEL TEST MODES AND PROCEDURES: MOTOtalk Test
8.17
MOTOtalk Test
Perform BER Test and TX Power Test prior to the MOTOtalk Test. If these tests do not pass, replace
the Main Board. Use the MOTOtalk Test to test MOTOtalk without test equipment. Perform the MOTOtalk
Test with the golden radio as transmitter, determine pass or fail. Then, use the golden radio as receiver and
determine pass or fail.
Place radio under test and a golden
radio into MOTOtalk Mode:
1. Menu
2. More
3. Down
4. Down
5. Right
6. Right
7. OK
8. OK
Place each radio on
Channel 1 and Code 1:
1. Edit.
2. Edit.
3. Scroll to 1.
4. OK
5. Down. (to Code)
6. Edit.
7. Scroll to 1.
8. Ok
9. Back
1. Place Radios 5-10 feet apart.
2. Press PTT on one radio.
Voice
received on the
receiving radio
?
No
Fail if 5
attempts failed
Yes
Pass
68P80401P01-O
8-17
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CHAPTER 9
MECHANICAL PARTS REWORK AND REPAIR
The following section details the equipment and procedures needed to correctly remove and replace
specific Main Board components on the i870.
9.1
Recommended Equipment
9.1.1
Hot Air Machine
Pace ThermoFlo 200 or similar.
9.1.2
Pre-heater
X-Kar 1000-S or similar.
9.1.3
High Performance Soldering Station
Pace HeatWise 200 with thermal recovery system or similar.
1. .6mm (0.06”) CHISEL (P/N1124-0019-P1) to fill lands (Big) during Land Preparation
procedure.
2. 0.40mm (0.016”) 1/64” 60° BEVEL (P/N1124-0011-P1) to fill/level lands (Big) during Land
Preparation procedure.
3. 10.80mm (.425”) BLADE (P/N1124-0501-P1) to wick off or level solder (BGAs) during Land
Preparation procedure.
9.1.4
Microscope
Leica Stereozoom 6 or similar.
9.1.5
Magnifier Lamp
5-diopter magnifier lamp.
9.1.6
Fume Absorber
Pace Arm-Evac 200 or similar.
9.2
Recommended Tools
9.2.1
Nozzles
•
68P80401P01-O
N-Q07
1
MECHANICAL PARTS REWORK AND REPAIR: Recommended Supplies
•
•
•
•
•
9.2.2
Heat Shields
•
•
•
•
•
9.2.3
N-P20
N-P32
N-P68
N-P84
N-Q1420
A
F
J
I, and
L (New)
Tweezers
Excelta 5CSAD or similar
9.2.4
Probe/Pick
BeauTech 241 or similar
9.2.5
Vacuum Pick
X-Kar XVP-200 or similar
9.3
Recommended Supplies
Indium Indalloy NC771 flux pen (Motorola P/N 1185768C01) for rework of Bottom Connector, RF
Connector and Switches
9.4
Rework/Repair Requirements:
9.4.1
Temperatures:
•
•
•
9.4.2
Board Preparation:
•
•
9-2
Bottom heat is necessary to rework Quark boards
Use Lead-free Temperature Profile.
Indium Indalloy NC771 flux pen (Motorola P/N 1185768C01) must be used for rework of
Bottom Connector, RF Connector and Switches
Moisture Indicators (White dots) must be removed before Rework or Baking, and must be
placed back on before assembling or re-assembling the radio.
Audio jack Cover (Dog House) must be removed (If present) prior Rework or Baking.
68P80401P01-O
MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure
9.4.3
Components Identification
Battery Contacts
Antenna Hot
Contact
SIM Contacts
Audio Jack
Accessory Connector
9.5
Mechanical Parts Rework Procedure
9.5.1
Removal Procedure
1. Set proper temperatures.
2. With bottom heater ON, place the assembly on top of it to start pre-heating the PCB.
3. Place adequate Nozzle in the hand-piece of the Hot Air Machine.
4. Set desired air pressure.
68P80401P01-O
9-3
MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure
5. Get the new component ready by fluxing it as per specifications.
6. Protect any heat-sensitive component by placing appropriate Heat Shield over (If necessary)
7. Lower the nozzle and evenly apply heat until reflow of all solder joints is observed.
8. Immediately remove component before solder joints re-solidifies.
9. Release faulty component onto a heat resistant surface.
10. Check for component disturbance before proceed and fix it if necessary.
9.5.2
Land Preparation Procedure
1. Swing out the top heater and maintain the board over the bottom heater.
2. Pre-fill and re-level the lands by fluxing the targeted area, re-flowing wire solder with a
soldering iron over each land uniformly. The quantity of solder applied is critical to achieving
acceptable joints.
3. Clean lands of flux residue.
9.5.3
Installation Procedure
1. Pick the new part and place it over the lands as per overlay or Pedro.
2. Swing in microscope to aid on component alignment.
3. Align part (tack if necessary) and swing microscope out.
4. Carefully cover component with appropriate Heat Shield to protect it from degradation.
5. Lower nozzle over the component/Heat Shield and start the heating cycle.
6. Observe until re-flow is completed.
7. Rise nozzle and stop heat cycle.
8. Allow solder to re-solidify.
9. Cool off the PC board using bench fan.
10. Inspect solder joints and adjacent components under microscope.
NOTE: Indium Indalloy NC771 flux pen (Motorola P/N 1185768C01) must be used for rework of
bottom connector, RF connector and switches.
NOTE: NO FINAL FLUX CLEAN UP IS ALLOWED to avoid flux spreading over/inside gold
contacts/mechanism.
NOTE: No touch ups are allowed (fill lands with a good amount of solder to avoid unsolder leads).
NOTE: Degradation of component material will affect fit and/or function and may cause future
failures.
9-4
68P80401P01-O
MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure
9.5.4
J600 RF Connector
Top 330ºC - Bottom 100ºC
N-P07
OK Industries 151/min
“F” over M105, and “F” over J600 during
Installation Procedure.
Pace
6/7
NOTE: Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01). Use flux
sparingly.
9.5.5
J752 Audio Jack
Top 330ºC - Bottom 100ºC
N-P20
OK Industries 151/min
Modified “F” over J752 during Installation
Procedure.
Pace
9.5.6
6/7
J401 (20 Pin Board-to-Flex Connector)
Top 330ºC - Bottom 100ºC
N-Q07
OK Industries 151/min
“I” over M002 & part of SH 3 during Removal
Procedure.
Pace
6/7
“L” over M002 & J401 during Installation
Procedure.
NOTE: Tack down a couple of leads if necessary
9.5.7
J400 (50 Pin Board-to Flex Connector)
Top 330ºC - Bottom 100ºC
N-P32
OK Industries 151/min
“L” over J400 during Installation Procedure.
Pace
6/7
NOTE: Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01).
Use flux sparingly
68P80401P01-O
9-5
MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure
9.5.8
M002 (SIMM Connector)
Top 330ºC - Bottom 100ºC
N-P32
OK Industries 201/min
“L” over M002 & J401 during Installation
Procedure.
Pace
9.5.9
8/9
M105 (Battery Contact)
Top 330ºC - Bottom 100ºC
N-P20
OK Industries 151/min
“F” over J600 during Removal Procedure.
Pace
“F” over J600 & F over M105 during Installation
Procedure.
6/7
9.5.10 M2 (2 Pin-Contact)
Top 330ºC - Bottom 100ºC
N-Q07
OK Industries 151/min
“J” over J753 during Removal Procedure.
Pace
“J” over J753 & “F” over M2 during Installation
Procedure.
6/7
9.5.11 J753 (Microphone Socket)
9-6
Top 330ºC - Bottom 100ºC
N-P20
OK Industries 151/min
“F” over M2 during Removal Procedure.
Pace
“F” over M2 & “C” over J753 during Installation
Procedure.
6/7
68P80401P01-O
MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure
9.5.12 SW-all (Key/Switch)
Top 330ºC - Bottom 100ºC
N-Q07
OK Industries 151/min
“I” over nearby SW during Removal Procedure.
Pace
“I” over nearby SW & “I” over replaced SW during
Installation Procedure.
6/7
NOTE: Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01). Use flux
sparingly.
NOTE: Always protect switches from heat and Flux intrusion to avoid component malfunction.
NOTE: Keep alcohol or solvent away from switch area after rework to avoid reliability issues.
Tack down a couple of leads if necessary.
9.5.13 D401 through D412 (LED)
Top 330ºC - No Bottom Heat
N-Q07
OK Industries 151/min
“I” over nearby SW during Removal Procedure.
Pace
“I” over nearby SW & “A” over LED during
Installation Procedure.
6/7
Orientation
NOTE: Use Liquid Flux Indium-Indalloy NC771 ONLY. Use flux sparingly.
NOTE: Always protect switches from heat and Flux intrusion to avoid component malfunction.
68P80401P01-O
9-7
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APPENDIX A
ORDERING REPLACEMENT PARTS AND KITS
Parts should be replaced with identical replacement parts. Replacement parts and kits for
i870 units can be ordered directly from the Motorola Accessories and Aftermarket Division (AAD)
at 1-800-422-4210 and listen to the prompts; or FAX 800-622-6210.
A.1
Customer Service
For warranty and customer service assistance, call:
1-800-453-0920 U.S./Canada
1-954-723-3000 FAX
1-954-723-4910 International (outside U.S./Canada)
A.2
Domestic Orders
Send written orders for replacement parts, test equipment, or manuals to:
Motorola, Inc.
Accessories and Aftermarket Division
Attn: Order Processing
1313 E. Algonquin Road
Schaumburg, IL 60196
Call, fax, or telex orders to:
1-800-422-4210
1-847-538-8198 FAX
280127
TELEX
A.3
International Orders
For international orders:
Motorola, Inc.
Accessories and Aftermarket Division
Attn: International Order Processing
1313 E. Algonquin Road
Schaumburg, IL 60196
Call, fax, or telex orders to:
1-847-538-8023
1-847-576-3023
403305
68P80401P01-O
FAX
TELEX
A-1
ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits
A.4
Replacement Kits
When ordering replacement kits, the complete kit number should be included. If the correct kit
number cannot be located, call Motorola Parts Identification at 1-800-422-4210. Refer to the
exploded views and parts lists in Chapter 7.
Table A-1. i870 Replacement Kits
Description
Kit Number
Batteries:
High Performance Battery
SNN5705C
Maximum Capacity Battery
NNTN4655B
Battery Doors:
High Perf. Battery Door w/Escutcheon Label
See Table A-2
Max. Capacity Battery Door w/Escutcheon Label
NTN2292NEXA
Desktop Chargers:
Dual Pocket Desktop Charger Kit
NTN2043A
i870 Desktop Charger Insert
NNTN6210A
Battery Only Chargers:
Battery Only Charger
NNTN5225A
Rapid Travel Chargers:
Wall Mount Charger (USA) (Black)
NNTN4963A
Wall Mount Charger (USA) (Two-Tone) (Aftermarket)
NNTN4680A
Wall Mount Charger (Brazil) (Black)
NNTN4842A
Wall Mount Charger (Korea) (Black)
NNTN4843A
Wall Mount Charger (Israel) (Black)
NNTN4958A
Wall Mount Charger (China) (Black)
NNTN4959A
Wall Mount Charger (Argentina) (Black)
NNTN4844A
Mid Rate Travel Chargers:
Mid-Rate Economy Charger
NNTN4841A
Mid-Rate Charger (Argentina)
NNTN4947A
Mid-Rate Charger (Brazil)
NNTN4948A
Mid-Rate Charger (China)
NNTN4949A
Mid-Rate Charger (Israel)
NNTN4950A
Vehicle Power Adapters:
Vehicle Charger (Black)
NNTN5165A
Vehicle Charger (Two-Tone)
NNTN4679A
Wearable Solutions:
i870 Carry Holster
A-2
NNTN6231A
68P80401P01-O
ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits
Table A-1. i870 Replacement Kits (Continued)
Description
Kit Number
Car Products:
Easy Install Car Kit
NNTN4744A
Hard Install Car Kit Base
NNTN4846A
i870 Pro Install Car Kit Cradle
NNTN6287A
Universal Dash Mount Holder
NNTN5113A
Data Products:
USB Cable
NKN6559A
RS232 Cable
NKN6560A
USB Data Cable (Charging)
NNTN5405A
RS232 Data Cable (Charging)
NNTN5406A
i870 Motorola PCS SD Reader
SYN1045A
i870 Transflash Card 32MB w/Adapter Kit
SYN0941A
i870 Transflash Card 64MB w/Adapter Kit
SYN0942A
i870 Transflash Card 128MB w/Adapter Kit
SYN0943A
Audio:
Light Duty Remote Speaker Mic
NSN6066A
PTT headset (over the ear)
NNTN5004A
PTT headset (over the head)
NNTN5005A
PTT headset (ear bud) (Black)
NNTN5006A
PTT headset (ear bud) (Chrome)
NNTN5330A
Klaus Power Plug Adapters:
Euro Plug
SYN7456A
UK Plug
SYN7455A
Aus/NZ Plug
SYN8127A
Korean Plug
SYN7460A
Bluetooth Accessories:
A-3
HS850-High-Tier Headset w/Boom
98656H
HS820-Mid-Tier BT Headset
98627H
HS805-Replaceable Battery BT headset
98658H
IHF1000-Premium BT Car Kit
98676H
HF850-BT Pro-Install Car Kit
98675H
HF820-Easy Install Car Kit
98666H
PC800-CL II USB Adapter
98578H
H500-Mid-tier BT Headset
98687H
H300-Replaceable Battery BT Headset
98682H
68P80401P01-O
ORDERING REPLACEMENT PARTS AND KITS: Recommended Test Equipment and Tools
Table A-2. High Performance Battery Door w/Escutcheon Label Assembly
Replacement Kits
A.5
Battery Door Assembly
Kit Number
Escutcheon Kit Number
(for reference only)
Escutcheon
Text
NTN2291ISRA
NNTN6667A
Mirs
NTN2291JORA
NNTN6668A
Xpress
NTN2291KORA
NNTN6669A
KTP
NTN2291MOTA
NNTN6670A
Motorola
NTN2291NEXA
NNTN6201A
Nextel
NTN2291NIIA
NNTN6666A
Nextel Int'l
NTN2291SOLA
NNTN6202A
Linc
NTN2291TELA
NNTN6673A
Telus
Recommended Test Equipment and Tools
The following table lists the standard test equipment recommended for troubleshooting i870 units at
the field level of service.
Table A-3. Recommended Test Equipment and Tools
A-4
Description
Part Number
Battery Eliminator, Regulated
NNTN5589A
Black Stick
SLN7223A
Bluetooth Headset
HS810, HS820
Cable, Universal Audio Jack Tester
Audio Jack Tester Box
Audio Tester 2-Sided Plug Cable
NTN2363A
NNTN6798A
NNTN6799A
Cable, SMA to N-Type RF
Contact Motorola
Communications System Analyzer
Motorola R-2660
Data Cable, RS-232 (Serial Port)
NKN6560A
Data Cable, USB
NKN6559A
Digital Volt-Ohm Meter
Keithly 2001 or eq.
Flip Removal Tool
D37-2134
Power Supply, 0-15VDC, 0-3A
S1348D
SIM Card, Reference
NTN9208
Torx Bit, T-4
Commercially available
Torx Bit, T-6
6680387A70
Torx Driver, calibrated
RSX4043
Wrist Strap, Static ground
NTN9812
68P80401P01-O
ORDERING REPLACEMENT PARTS AND KITS: Recommended Programming Equipment
A.6
Recommended Programming Equipment
The following tables list the programming equipment and software recommended for
troubleshooting i870 units at the field level of service.
Table A-4. Recommended Programming Equipment
Name
Part Number
Description
Cable, Data, RS232
Cable, Data, USB
NKN6560A
NKN6559A
Connects unit to the computer for
monitoring the codeplug.
Cable, Data (2.5mm)
TTY
Connects unit to a teletypewriter
(TTY) device for making phone
calls.
Cable, Data (for GPS interface)
GPS
Connects unit to a laptop or other
device for sending location
information.
Computer, IBM PC-Compatible
(RSS Workstation)
N/A
Pentium microprocessor with:
32MB RAM min.; 4MB hard disk
space min.; Two serial ports and
one parallel port; networkcapability;
Microsoft Windows 2000,
Windows 98, or Windows NT
3.5.1 or later
Table A-5. Recommended Software
Name
Part Number
Radio Service Software (RSS)
Carrier Version
Super Agent Version
RVN4121
RVN4122
Description
Monitors the unit’s code plug
parameters.
iDEN Wireless Data Services Software
Programs a laptop, handheld
device, or desktop computer to use
the i870 unit as a modem to
transfer circuit or packet data.
Interactive Map Software (such as that
made by DeLorme or Microsoft) that
supports NEMA 3.0 format
Allows i870 unit’s GPS feature to
provide approximate location data
to a laptop computer or other
device.
68P80401P01-O
A-5
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Motorola Confidential Proprietary
© 2005 by Motorola, Inc.
8000 W. Sunrise Blvd.
Ft. Lauderdale, FL 33322
Printed in U.S.A. 9/05.
All Rights Reserved.
@6880401P01@
68P80401P01-O