HP NetServer LH 6000 Service manual

HP NetServer LH 6000/LH 6000r
Service Manual
Online Version: 1.1
Last Updated: May 2000
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material.
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furnished by Hewlett-Packard.
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All rights are reserved. No part of this document may be photocopied,
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of Hewlett-Packard Company.
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Hewlett-Packard Company
Network Server Division
Technical Communications/MS 45SLE
10955 Tantau Avenue
Cupertino, CA 95014 USA
© Copyright 2000, Hewlett-Packard Company.
Audience Assumptions
This guide is for the person who services LAN servers. Hewlett-Packard Company assumes you are
qualified in the servicing of computer equipment and trained in recognizing hazards in products with
hazardous energy levels and are familiar with weight and stability precautions for rack installations.
ii
Contents
1..General Information ..................................................................................................................................... 1
Notice to Service Technicians........................................................................................................................ 1
Removing Covers - Pedestal LH6000............................................................................................................ 1
Removing Covers - Rack Mount LH6000r ..................................................................................................... 3
Removing the System Board Assembly......................................................................................................... 7
Front View ...................................................................................................................................................... 9
Rear View..................................................................................................................................................... 10
Lights and Indicators .................................................................................................................................... 10
Front Panel Console Switch and Indicator Descriptions.......................................................................... 11
Indicators and Controls behind the LH 6000r Front Bezel....................................................................... 12
Hard Disk Drive LED Indicators ............................................................................................................... 12
LEDs at the Rear of the Chassis ............................................................................................................. 13
Main Menu.................................................................................................................................................... 14
Viewing System Information .................................................................................................................... 15
Event Log Menu ........................................................................................................................................... 15
2..System Information.................................................................................................................................... 17
Boot Priority.................................................................................................................................................. 17
IRQ Settings ................................................................................................................................................. 17
Connector Pinouts........................................................................................................................................ 17
Video Connector Pinouts ......................................................................................................................... 17
Serial Port Connector............................................................................................................................... 18
Parallel Port Connector............................................................................................................................ 19
50-Pin Narrow SCSI Port Connector ....................................................................................................... 19
Mini-DIN Connectors................................................................................................................................ 20
Memory Guidelines ...................................................................................................................................... 21
Mass Storage Guidelines ............................................................................................................................. 22
Accessory Board Guidelines ........................................................................................................................ 23
Hot Addition and Replacement of Hot Plug PCI Boards.......................................................................... 23
Online Replacement, Hot Swapping, of a PCI Adapter ........................................................................... 24
Remote Control (Top Tools) Board .............................................................................................................. 24
HP NetRAID Guidelines ............................................................................................................................... 24
iii
Contents
To disable SCSI A channel: .....................................................................................................................24
To configure the drive(s) in the hot-swap cage as a RAID array: ............................................................25
Processors Guidelines .................................................................................................................................25
Technical Specification.................................................................................................................................26
Video ........................................................................................................................................................26
Environment Specifications......................................................................................................................27
Dimensions ..............................................................................................................................................27
Power Requirements................................................................................................................................28
Switch Settings .............................................................................................................................................28
System Board Assembly Illustration.............................................................................................................30
System Board Illustration .............................................................................................................................30
I/O Board Illustration.....................................................................................................................................31
Power Management/Interconnect Board Illustration ....................................................................................32
3 . Parts Information........................................................................................................................................33
Exploded View - Covers, Bezel, Front Panel ...............................................................................................33
Exploded View - Power Supply, I/O Board, Fans.........................................................................................34
Exploded View - Mass Storage ....................................................................................................................35
Exploded View - System Board Assembly ...................................................................................................36
Exploded View - Exhaust Fans ....................................................................................................................37
Replaceable Parts List .................................................................................................................................38
Keyboards ................................................................................................................................................41
Power Cords ............................................................................................................................................41
Cabling Diagram ......................................................................................................................................41
4 . Diagnostics .................................................................................................................................................43
Diagnostic Tests ...........................................................................................................................................43
Diagnostics Description................................................................................................................................43
HP NetServer DiagTools ..............................................................................................................................44
DiagTools Capabilities .............................................................................................................................44
Event Log Menu ...........................................................................................................................................45
POST Routines.............................................................................................................................................46
Beep Codes..................................................................................................................................................47
Error Messages ............................................................................................................................................48
5 . Troubleshooting .........................................................................................................................................55
iv
Contents
Preventive Maintenance Procedures ........................................................................................................... 55
Troubleshooting Tips.................................................................................................................................... 55
General Troubleshooting Sequence ........................................................................................................ 56
The System Will Not Power Up ............................................................................................................... 57
The System Will Not Boot ........................................................................................................................ 57
Intermittent Failures ................................................................................................................................. 57
Clearing the System Configuration .............................................................................................................. 57
Password Problems ..................................................................................................................................... 59
BIOS Recovery............................................................................................................................................. 60
Troubleshooting Checklist............................................................................................................................ 61
General System Problems ........................................................................................................................... 62
Memory Problems ........................................................................................................................................ 64
CD-ROM Problems ...................................................................................................................................... 65
Flexible Disk Drive Problems ....................................................................................................................... 66
Keyboard and Mouse Problems................................................................................................................... 67
Network Interface Card Problems................................................................................................................ 67
Power Problems........................................................................................................................................... 68
SCSI Subsystem Problems.......................................................................................................................... 69
Video/Monitor Problems............................................................................................................................... 73
Configuration Problems................................................................................................................................ 75
Verifying Hard Disk Drive Operation ............................................................................................................ 76
Processor Problems..................................................................................................................................... 77
Printer/DataComm Problems ....................................................................................................................... 78
6..Replacing Parts .......................................................................................................................................... 79
Safety Information ........................................................................................................................................ 79
Service Tools Required................................................................................................................................ 79
Replacing Power Supply Module(s) ............................................................................................................. 79
Replacing the Control Panel ........................................................................................................................ 80
Replacing the HP NetRAID DIMM ............................................................................................................... 81
Replacing the System Battery...................................................................................................................... 82
Replacing the NetRAID Battery Backup Module (Optional)......................................................................... 84
Replacing System Memory .......................................................................................................................... 85
Replacing a Processor ................................................................................................................................. 88
v
Contents
Replacing a VRM..........................................................................................................................................89
Replacing the Power Supply Fans ...............................................................................................................90
Replacing the Rear Chassis Fans................................................................................................................91
Replacing the I/O Fans.................................................................................................................................92
Replacing the Processor Fans .....................................................................................................................92
Replacing the Hot Swap Mass Storage Cage..............................................................................................94
Replacing the I/O Board ...............................................................................................................................95
Replacing the Processor Board....................................................................................................................97
Replacing the System Board........................................................................................................................99
Replacing the Power Management/Interconnect Board ............................................................................101
Replacing the PCI Hot-Swap Assembly.....................................................................................................103
Index...............................................................................................................................................................105
vi
1 General Information
Notice to Service Technicians
This is the service document for the HP NetServer LH6000 server. You also need to access the HP
NetServer LH6000 Installation Guide which comes with the server and is also available on the Network
Server Division WEB site and on the Information Assistant Documentation CD-ROM.
The LH6000 installation guide contains additional information on the installation process that the end users
follow. Both documents are needed for complete servicing information.
Removing Covers - Pedestal LH6000
WARNING
Before removing covers, disconnect the power cords and unplug telephone cables.
If possible, shut down the operating system. Disconnect the power cords to avoid
exposure to high energy levels that may cause burns when parts are short-circuited
by metal objects, such as tools or jewelry. Disconnect telephone cables to avoid
exposure to shock hazard from telephone ringing voltages.
Wear a grounded wrist strap and use a static-dissipating work surface when
handling NetServer components. Note that the power switch does not turn off the
standby power. Disconnect the power cords to turn off standby power.
NOTE
If the backlight of the LCD is on, standby power is also on.
1. Unlock the bezel, using the supplied key.
The bezel connects to the chassis with two snap-in connectors inside its top left and right
corners and two tabs that fit into two slots on the bottom of the chassis.
2. Remove the bezel.
a. Pull bezel toward you until it unsnaps.
b. Lift the bezel forward and upward from the chassis face.
1
Chapter 1
General Information
(1) Unlock the bezel.
(2) Pull bezel toward you, then
(3) up and away from the front panel,
releasing the tabs from the slots
at the bottom of the front panel.
2
3
1
Removing the HP NetServer LH 6000 Bezel
CAUTION
The NetServer covers are heavy. Support them as you remove them, and allow
room to move them away from the NetServer and for storage when removed.
3. Once you have removed the bezel, remove the left cover by loosening the thumbscrew and
then pulling the cover forward to disengage it. Lift it outward and away from the chassis.
4. Remove the top cover by loosening the thumbscrew, pulling the cover forward and then slightly
sideways to disengage it. Lift it up and away from the chassis.
5. Remove the right cover by loosening the thumbscrew and pulling the cover forward to
disengage it. Lift it outward and away from the chassis.
2
Chapter 1
General Information
Top Cover
Thumbscrew
Thumbscrew
Left Cover
Right Cover
Thumbscrew
HP NetServer LH 6000 Covers
Removing Covers - Rack Mount LH6000r
WARNING
Before removing covers, disconnect the power cords and unplug telephone cables.
If possible, shut down the operating system. Disconnect the power cords to avoid
exposure to high energy levels that may cause burns when parts are short-circuited
by metal objects, such as tools or jewelry. Disconnect telephone cables to avoid
exposure to shock hazard from telephone ringing voltages.
Wear a grounded wrist strap and use a static-dissipating work surface when
handling NetServer components. Note that the power switch does not turn off the
standby power. Disconnect the power cords to turn off standby power.
NOTE
If the backlight of the LCD is on, standby power is also on.
1. Extend the anti-tip foot from under the front of the rack.
WARNING
This anti-tip device must be extended to prevent the rack and NetServer from tipping
over, which could damage the NetServer and injure people.
3
Chapter 1
General Information
Leveler
Feet
Anti-Tip
Foot
Rack Anti-tip Foot
2. Remove the bezel from the front of the HP NetServer by swinging the bezel open (past 90
degrees) until it releases from the three posts on the bezel hinge.
Removing the HP NetServer LH 6000r Bezel
3. Use a Torx 15 screwdriver to unscrew the four screws securing the HP NetServer to the rack.
4. Do not unscrew the entire hinge or bracket from the HP NetServer. Remove only the outer
screws so the hinge and the bracket remain attached to the HP NetServer chassis.
4
Chapter 1
General Information
Top Cover
Remove two
screws securing
the NetServer
to the rack.
Remove two
screws securing
the NetServer
to the rack.
Do not remove
two screws
securing the
bracket
to the NetServer .
Do not remove
three screws
securing the
hinge to the
NetServer .
Right Cover
Bottom Cover
4
Front of LH 6000r Screw and Cover Locations
2
3
Z-Bracket
1
Remove the
two screws
holding the
NetServer to
the bracket
Remove Z-bracket
5. The Z-bracket is used only during shipment to secure the HP NetServer to the rack. To remove
the Z-bracket, remove the two screws that connect the Z-bracket to the column at the rear of the
HP NetServer. Save the Z-bracket for future use.
6. At the front of the HP NetServer, pull the NetServer forward from the rack until you hear the
lockout device engage with a click.
5
Chapter 1
General Information
Locking
Latch
Locking Latch
CAUTION
The HP NetServer covers are heavy. Support them as you remove them, and allow
room to move them away from the HP NetServer and for storage.
7. Remove the Top Cover by loosening the thumbscrew and sliding the cover forward to
disengage it. Lift it up and away from the chassis.
Top Cover
Thumbscrew
Right Cover
Thumbscrew
Thumbscrew
Bottom Cover
HP NetServer LH 6000r Covers
8. Remove the Right Cover by supporting it with your hand, then loosening the thumbscrew and
pulling the cover forward to disengage it. Lift it away from the chassis.
9. Remove the Bottom Cover by supporting it with your hand, and loosening the thumbscrew with
the other hand. Pull the cover forward to disengage it and catch it as it falls away from the
chassis.
6
Chapter 1
General Information
Removing the System Board Assembly
CAUTION
Extend the anti-tip foot prior to any work on a rack-mount server.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
4. Follow the instructions in removing the covers to gain access to the system board assembly.
Location of System Board Assembly
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
5. Unlatch the blue retaining latches to release the board.
7
Chapter 1
General Information
Removing the System Board Assembly
CAUTION
The system board assembly weighs approximately 20 lbs. (9 kgs.). Removing the
board assembly with the assistance of another person is advised.
6. Pull the board out until it clears the chassis guides.
7. Slide the system board assembly from the chassis and place it metal plate side down on an
anti-static pad.
CAUTION
8
Do not operate the HP NetServer for more than sixty minutes without first installing
all covers and the front bezel. Operating the system without all covers in place
reduces critical cooling airflow over some components, such as hard disk drives and
processors. Operating the system without all covers in place may result in failure of
these components.
Chapter 1
General Information
Front View
Front of LH6000r Chassis
Front Panel
Console
LH 6000r Bezel and Front Panel Console
Front of LH6000 Chassis
Reset
Protective
Door
(shown open)
Front Panel
Console
LH 6000 Bezel and Front Panel Console
9
Chapter 1
General Information
Rear View
The HP NetServer's rear panel includes communication ports, the AC power connectors, and the HP
NetServer's two power supplies cages. The four hot plug PCI slots LEDs are above power supply 4.
Serial Port
Parallel Port
Remote
Management
Port
1
2
Mouse Port
3
4
Keyboard Port
5
Hot Plug
PCI LEDs
6
7
LAN Port
8
Monitor Port
1
2
3
4
Power
Supplies
Power Supply
Status LEDs
Power
Connectors
Rear Panel of the HP NetServer
The optional Redundancy Kit provides a fourth power supply. Since the HP NetServer requires
three power supplies to run, a fourth power supply helps to prevent service interruptions. With
the Redundancy Kit installed, a power supply can be hot-swapped.
Lights and Indicators
This is the HP NetServer LH 6000's Front Panel Console (LH 6000r is similar, but has no lock).
Small door reveals this panel
Lock
Power
Switch
Power-on
LED
Reset
Switch
Secure
Mode
Switch
Secure
Mode
LED
RESET
Status
Screen
Server
Status
LEDs
Escape
10
Enter
Scroll
Down
Scroll
Up
Chapter 1
General Information
Front Panel Console Switch and Indicator Descriptions
Control
DC Power Switch
and LED
Description
Turns the HP NetServer on and off. This switch is under the door on the front panel.
Push once to turn on, again to turn off. As long as the AC power is connected to the
HP NetServer, standby power is present.
l
If the LED is steady green, then the HP NetServer is powered-up.
l
If the LED is flashing green, the HP NetServer is in a power-save mode.
l
If the LED is off, but the two-line display has a message, standby power is
present.
l
To go into power-save mode, depress the power switch; you must press it for
over ten seconds to effect a power down.
Resets the HP NetServer. This switch may be disabled by Secure mode.
RESET Or
RESET
Secure Mode
Switch and
Indicator
Locks system keyboard, monitor display, and control panel to prevent unauthorized
use. Go to the Setup utility security menu to configure this feature. Secure Mode
indicator illuminates when Secure Mode is enabled.
Status screen
Reports system status.
Red
LED
Yellow
LED
Green
LED
Indicates HP NetServer Status:
Off
Off
Off
Main power is off and the HP NetServer may or may not be on standby
power.
Flashing
Off
Off
Immediate attention required due to a failed component in the HP
NetServer. The HP NetServer may not be fully operational, due to this
condition, such as POST errors.
Off
Flashing
Off
Attention required due to a pre-failure condition. This condition may be
caused by a component failure (for example, a redundant fan or power
supply) that could lead to a critical component failure, such as a processor
module exceeding its operating temperature. If the failed component is
redundant, the HP NetServer may still be operating normally.
Off
Off
On
The HP NetServer is operating normally.
11
Chapter 1
General Information
Indicators and Controls behind the LH 6000r Front Bezel
Headphone Jack
Activity LED
Eject
Button
CD ROM Drive
Access Button
Volume Control
Flexible Disk Drive
Activity LED
Internal Drive
Bays
(Non-hot-swap)
CD-ROM, Flexible Disk Drive, and HDD LEDs
Hard Disk Drive LED Indicators
Each hot-swap hard disk drive module has to LED apertures on its front, one for power status and one for
activity status. Light pipes on the module transmit light to these apertures from LEDs on the inside rear of
the hot-swap mass storage cage.
Activity status
LED aperture
Power status
LED aperture
LED Apertures on Hot-Swap Hard Disk Drive Module
NOTE
12
The Activity LED for a drive flashes green when the drive is accessed.
Chapter 1
General Information
Status LED
Condition
Red Fast Flashing
Drive Fault
Amber Normal Flashing
Drive Failure Predicted
Green Solid
Drive Present and Normal
Red Solid
12V Fault
LEDs at the Rear of the Chassis
PCI Attention LEDs
If a hot plug board needs attention, its LED glows amber.
1
2
3
4
5
6
7
8
Slot 5 needs
attention
Amber Attention LED
When an amber PCI LED appears, you must remove the cover to see the internal PCI Power LEDs for each
hot plug PCI slot.
PCI Power LEDs (Internal)
Four pairs of very small LEDs are on the I/O board above left of each hot plug PCI slot.
Power (Green)
5
Attention (Amber)
Onboard LEDs
The light from the small onboard LEDs is visible through the light pipes on the plastic slot separators.
Onboard LEDs
Green (Power) LED
Amber (Attention) LED
13
Chapter 1
General Information
Light Pipes Display PCI LEDs
PCI Hot Plug LEDs (Internal)
Amber
Green
Status Indicated
Your Action
Off
On
Power to the slot is on, and the slot is Do not remove the board from the slot.
operating normally.
On
On
The slot needs attention, but power
to the slot is on.
Do not remove the board from the slot.
On
Off
The slot needs attention, but power
to the slot is off.
You can safely remove the board from this
slot.
Off
Off
Power to the slot is off.
You can safely remove the board from this
slot.
Power Supply LEDs
Interpret the green LEDs on the power supplies in this way:
Green LED
Indicates this HP NetServer Status:
Steady Green
The system is powered up.
Flashing
The system is in stand-by or power-save mode.
Off
The AC line is unplugged or the power supply has failed.
LAN LEDs
The LH 6000 has two LEDs on either side of the RJ-45 connection. Interpret the LEDs in this way:
Local Area Network LED Status
Green LED
Yellow LED
LAN Status:
On/Flashing
Off
The LAN is connected and data is being transferred at 10Mbps.
On/Flashing
On
The LAN is connected and data is being transferred at 100Mbps.
Off
Off
The LAN is not connected or is not operational.
Main Menu
This is the status screen default display for the LH 6000:
HP NetServer
LH 6000
1. To reach the main menu from this default screen, press the Enter button.
NOTE
The status screen displays two lines of an entire menu at a time.
This is the entire Main Menu:
***Main Menu****
>Event Log
>FW Info
>System Info
>Component Info
>Service
>Adjust Contrast
14
Chapter 1
General Information
Menus beginning with a greater-than symbol (>) indicate sub-menu selections.
2. Use the arrow buttons to move the cursor to your selection and press the Enter button.
A cursor highlights the currently selected line.
3. To return to the Main Menu from one of these selections, press Escape.
4. To exit the Main Menu, press Escape.
Viewing System Information
Use the HP NetServer’s status screen and buttons to view system configuration information, a log of
current and past conditions, replaceable parts information, adjust screen contrast, and more.
Front Panel Console Buttons
Button Name
Description
Return to a previous menu
Escape
Select an item from a menu.
Enter
Down Arrow
Scroll down one line through the current screen or menu.
Up Arrow
Scroll up one line through the current screen or menu.
Left Arrow
Adjust contrast (when adjust contrast menu selected)
Right Arrow
Adjust contrast (when adjust contrast menu selected)
NOTE
The buttons and menus operate when the HP NetServer has powered down or
hung, as long as the NetServer is plugged in. During POST (power-on self-test) the
buttons and menus are disabled temporarily so that the status screen can display
POST and boot messages.
Event Log Menu
The Event Log menu has information about current and resolved events. The menu provides a list of all
events currently in the log. These may be errors, or normal system events like a system boot.
NOTE
You can view system events in the status screen and in the Event Log Report Utility
in NetServer Utilities on Navigator. The details may differ slightly.
15
Chapter 1
16
General Information
2 System Information
Boot Priority
Some boards have preferred slot locations. Consider the boot order when choosing the accessory board slot
in which to install the accessory board.
This is the default boot priority for the LH 6000/6000r:
1. IDE CD-ROM drive with a bootable CD-ROM
2. Flexible disk drive with a bootable flexible disk
3. HP NetRAID controller or integrated Embedded SCSI controller
4. PCI boards in slots in the following order: 8, 7, 6, 5, 4, 3, 2, and 1
Change this boot order using the Setup utility.
IRQ Settings
The BIOS automatically assigns the IRQs (hardware interrupts) for each PCI slot and embedded device in
the HP NetServer during boot. These assignments trigger the NOS to enable the APIC (Advanced
Programmable Interrupt Controller). APIC takes advantage of the expanded set of non-conflicting IRQs for
those accessory boards requiring more than one IRQ per slot. APIC provides up to four dedicated interrupts
for each PCI slot.
These automatic IRQ assignments can be changed in the setup screen (F2).
Connector Pinouts
Unless otherwise noted, the following features apply to all models. Some features are factory installed;
others are optional.
Video Connector Pinouts
The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor
may vary. For the pinouts for your monitor, refer to the manual that came with your monitor.
6
7
8
9
10
1
2
3
4
5
11
12
13
14
15
Video Connector Pinouts
17
Chapter 2
System Information
Video Connector Pinouts
Pin Number
Function
Pin Number
Function
1
Red
9
Key (no pin)
2
Green
10
Sync return (ground)
3
Blue
11
Monitor ID bit 0
4
Monitor ID bit 2
12
Monitor ID bit 1
5
Monitor self test (ground)
13
Horizontal sync (+)
6
Red return (ground)
14
Vertical sync (-)
7
Green return (ground)
15
Not used
8
Blue return (ground)
Serial Port Connector
5
4
3
2
1
9
8
7
6
Serial Port Connector Pinouts
Serial Port Connector Pinouts
Pin Number
18
Signal Description
1
Data carrier detect
2
Receive data
3
Transmit data
4
Data term ready
5
Signal ground
6
Data set ready
7
Request to send
8
Clear to send
9
Ring indicator
Chapter 2
System Information
Parallel Port Connector
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Parallel Connector Pinouts
Parallel Port Connector Pinouts
Pin Number
1
Strobe5
10
Signal Description
Acknowledgeb
2
Data bit 06
Data bit 1a
11
Busy
12
Paper end
Data bit 2a
Data bit 3a
13
Select
14
Auto line feedb
Data bit 4a
Data bit 5a
15
Error1
16
Data bit 6a
Data bit 7a
17
Initialize printerb
Select inb
3
4
5
6
7
8
9
Signal Description
Pin Number
18-25
Signal ground
a. All data bits are sent to a printer in an 8-bit parallel format.
b. The signal is active low.
50-Pin Narrow SCSI Port Connector
Position 25
Position 1
Position 50
Position 26
SCSI Port Connector Pinouts
50-Pin Narrow SCSI Port Connector Pinouts
Pin Number
Signal Description
Pin Number
Signal Description
1-11
Ground
37
Reserved
12
Reserved
38
Termpwr
13
Open
39
Reserved
19
Chapter 2
System Information
Pin Number
Signal Description
Pin Number
Signal Description
14
Reserved
40
Ground
15-25
Ground
41
-ATN
26
-DB(0)7
42
Ground
27
-DB(1)
43
-BSY
28
-DB(2)
44
-ACK
29
-DB(3)
45
-RST
30
-DB(4)
46
-MSG
31
-DB(5)
47
-SEL
32
-DB(6)
48
-C/D
33
-DB(7)
49
-REQ
34
-DB(P)
50
-I/O
35-36
Ground
Mini-DIN Connectors
6
5
4
3
2
1
Mini-DIN Connector Pinouts for the Mouse and Keyboard
Mini-DIN Connector Pinouts for the Mouse and Keyboard
Pin Number
20
Signal Description
1
Data signal
2
Not used
3
Ground
4
Power (+5 V dc)
5
Clock signal
6
Not used
Chapter 2
System Information
1
8
LAN Connector
LAN Connector Pin Number
Signal Description
1
Data signal
2
Not used
3
Ground
4
Power (+5 V dc)
5
Clock signal
6
Not used
Memory Guidelines
The standard memory configuration is 256 MB of interleaved memory, one 128 MB DIMM in socket 1A and
one 128 MB DIMM in socket 1B. Expansion is accomplished by adding pairs of equal size DIMMs in
stipulated slots up to the maximum configuration of 8 GB.
1A
2A
3A
4A
DIMM
Slots
1B
2B
3B
4B
S1
DIMM slots on System Board
l
Add paired DIMMs of these sizes:
◊
128 MB
◊
256 MB
◊
512 MB
◊
1 GB
l
Memory of equal size must be added in pairs.
l
You can mix DIMM sizes. For example, you may place a 1 GB DIMM pair next to a 128 MB
DIMM pair.
l
Add paired memory in any order to the eight slots.
21
Chapter 2
System Information
l
Maximum configuration is 8 GB.
l
Do not rock the DIMM into place, but apply firm and even pressure until it is seated in the
socket.
l
Use only HP-supported DIMMs.
The installation procedure is the same for the rack-mount and the pedestal HP NetServers once you gain
access to the system board assembly. While you can perform memory installation in the rack or in the
pedestal, it is recommended that you remove the system board assembly in order to install components. If
you install memory without removing the system board assembly, the DIMM slots region of the system board
is accessible when the bottom cover of the LH 6000r is removed and the left cover of the LH 6000 is
removed.
CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the
chassis when handling components. Ensure the metal of the wrist strap contacts
your skin.
Mass Storage Guidelines
This HP NetServer has a flexible mass storage system. You can install up to six hot-swap devices in the
primary hot-swap mass storage cage and you can install an additional six hot-swap devices in the optional,
secondary cage.
Flexible
disk drive
CD-ROM
drive
Non-hot-swap
drive shelves
Secondary
hot- swap
cage
Primary
hot-swap
cage
The mass storage system includes several standard pre-installed devices:
• A flexible disk drive is installed in Shelf 1.
• An IDE CD-ROM drive is installed in Shelf 2.
• A single hot-swap Ultra-2 SCSI hard disk drive is installed in the primary hot-swap mass storage
cage.
The HP NetServers support two classes of mass storage devices:
22
Chapter 2
System Information
• Non-hot-swap, single-ended SCSI devices installed in the two empty trays adjacent to the CDROM drive
• Hot-swap Ultra-2 SCSI hard disk drives installed in the hot-swap mass storage cages
Use only high-performance, Ultra-2, hot-swap drives in the integral hot-swap mass storage cages.
You can add any Ultra/Wide, single-ended SCSI device in the non-hot-swap shelves, such as a removable
hard disk or a tape backup drive. This table lists supported SCSI devices:
Location
Drive Type
Hot-swap Mass Storage
Shelves
9.1, 18.2 or 36 GB, Ultra-2, 7200 or 10000 rpm drives (up to 35W)
Non-Hot-Swap Shelves
9.1 or 18.2 GB Ultra/Wide or Single-Ended SCSI Drives, 7200 or 10000 rpm
drives
DAT backup systems with SCSI DDS3, or DLT Tape Drives
Accessory Board Guidelines
To install accessory boards, during initial installations, into the I/O board, perform the following procedures.
The I/O board is under the top cover of the LH 6000r and under the left cover of the LH 6000.
l
Use the respective NOS software utility to
◊
Ensure the correct software drivers for the PCI board are loaded
◊
Verify correct operation
◊
Shut down power to hot plug slots
CAUTION
Do not attempt to install or remove non-hot plug PCI boards with the HP NetServer
in any kind of sleep state, or a system crash or hang may occur.
l
Slots 1, 2, 3, and 4 are non-hot plug; slots 5, 6, 7, and 8 are hot plug.
l
For optimal performance, add PCI boards to slots 7 and 8, which at 66 MHz and 64 bit, are the
fastest.
l
Consider the boot priority prior to installing accessory boards, but after configuring the HP
NetServer.
l
Some accessory board outputs may exceed U.S. National Electrical code (NFPA 70) Class 2 or
power source limits and must use appropriate interconnecting cabling in accordance with the
National Electrical Code. (All Hewlett Packard boards comply with Class 2.)
l
You can configure the HP NetServer to boot from a PCI-based DAC inserted into a PCI slot.
Use the Symbios Configuration Utility to select a different PCI slot when scanning for boot
devices.
l
Slots 7 and 8 accept universal boards. Universal boards automatically switch to accept power
from a +5.0 or +3.3 VDC.
Hot Addition and Replacement of Hot Plug PCI Boards
The PCI Hot Plug option is NOS-dependent. To use the Hot Plug option, the PCI board must have a hot plug
compliant driver and a Hot Plug Utility for the respective NOS. The Hot Plug Utility is used to turn power
off/on to the PCI slot, while the HP NetServer continues to operate normally.
23
Chapter 2
System Information
NOTE
Hot Removal or online deletion of an adapter board and reconfiguring of that
adapter from the HP NetServer is not supported.
Refer to the PCI Hot Plug Replacement procedures in HP NetServer Navigator CD-ROM for the NOS you
are using.
Online Replacement, Hot Swapping, of a PCI Adapter
NOTE
You can Hot Swap an adapter only if it is the passive adapter, or inactive adapter of
a fault-tolerant pair.
For more current PCI Hot Plug information and PCI Hot Plug drivers, go to:
http://www.hp.com/cposupport/
Select your product and download the latest software. PCI hot plug drivers are in the SCSI section.
Remote Control (Top Tools) Board
The HP Remote Control board supports HP TopTools software and comes installed from the factory in PCI
2
slot 2, due to its boot order (Bus 5) and a required cable connection to the I/O board. The I C cable for the
HP TopTools Remote Control card is inserted into connector J1F1 on the I/O board.
HP NetRAID Guidelines
This HP NetServer contains an embedded dual-channel RAID controller, which puts the power of the HP
NetRAID series of disk array controllers in the HP NetServer.
HP NetRAID technology lets you link multiple hard disk drives together to provide faster access and/or
increased data reliability. With the embedded RAID controller, you can configure your linked drives as RAID
(Redundant Array of Independent Disks).
Disk drives in the hot-swap mass storage cage may be used as either standard mass storage, or configured
together as a RAID array.
This HP NetServer is shipped with SCSI A channel enabled as a RAID channel, and the included hot-swap
drive is not configured. You can either disable SCSI A channel as a RAID channel, or configure the drive(s)
in the hot-swap cage as a RAID array.
To disable SCSI A channel:
• Exclude SCSI A channel from the embedded RAID controller, as follows:
1. Restart the HP NetServer.
2. When you see the message "Press [F2] to enter SETUP" on the monitor, press the [F2]
function key.
3. When the Setup Utility menu appears, use the up and down arrow keys to highlight
"Included SCSI A Channel Yes]."
4. Use the +/- keys to change it to "Included SCSI A Channel [No]."
5. Press the F10 function key to save and exit.
6. Answer "Yes" to the question, "Save configuration and exit now?" The HP NetServer will
start up again, and HP Navigator will restart.
24
Chapter 2
System Information
To configure the drive(s) in the hot-swap cage as a RAID array:
• Run HP NetRAID Assistant to configure one or more RAID logical drives. Select "Execute" on
the Configure Disk Array screen to start the HP NetRAID Assistant.
Refer to the Integrated HP NetRAID Controller Configuration Guide for further configuration information.
Processors Guidelines
The installation procedure is the same for the rack-mount and the pedestal HP NetServer once you gain
access to the system board assembly
Configuration Switches S1-S4 – CPU Speed
Speed
Switch 1
Switch 2
Switch 3
Switch 4
550 MHz
ON
OFF
OFF
OFF
600 MHz
OFF
ON
ON
ON
650 MHz
OFF
ON
ON
OFF
700 MHz
OFF
ON
OFF
ON
750 MHz
OFF
ON
OFF
OFF
NOTE
Not all processor speeds are supported.
6
Processor
5
4
3
2
Processor 1
5
6
3
2 VRM
1
4
Locations
Processor and VRM Locations
25
Chapter 2
System Information
Technical Specification
The specifications listed below vary if you install a mass storage device in your server that has more
stringent environmental limits. Make sure that the operating environment for your server is suitable for all the
mass storage devices that you are using.
Video
Your HP NetServer is equipped with built-in video support provided by an ATI Rage II C controller. The
video memory used for the HP NetServer LH 6000 or HP NetServer LH 6000r is a 16Mbit (2MB) SGRAM,
with architecture of 256K x 32 bit x 2 banks.
Resolution
Rate @ 256
Colors
Rate @ 65K
Colors
Rate @ 16.7M
Colors
Rate @ True Color
640 x 480
60, 72, 75, 85, 90,
100, 120,160, or
200 Hz
60, 72, 75, 85, 90,
100, 120,160, or
200 Hz
60, 72, 75, 85, 90,
100, 120,160, or
200 Hz
60, 72, 75, 85, 90,
100, 120,160, or
200 Hz
800 x 600
47, 56, 60, 70, 72,
75, 85, 90, 100,
120,160, or 200 Hz
47, 56, 60, 70, 72,
75, 85, 90, 100,
120,160, or 200 Hz
47, 56, 60, 70, 72,
75, 85, 90, 100, or
120 Hz
47, 56, 60, 70, 72,
75, 85, 90, 100, or
120 Hz
1024 x 768
43, 60, 70, 72, 75,
85, 90, 100,
120,140, or 150 Hz
43, 60, 70, 72, 75,
85, 90, 100,
120,140, or 150 Hz
not supported
not supported
1152 x 864
60, 70, 75, 80,
85,100, or 120 Hz
43, 47, 60, 70, 75,
80, 85, 100, or 120
Hz
not supported
not supported
1280 x 1024
43, 47, 60, 70, 74,
75, 85, 90, or 100
Hz
not supported
not supported
not supported
1600 x 1200
52, 58, 60, 66, 70,
75, or 76 Hz
not supported
not supported
not supported
3D Video Modes
At 2 MB of SGRAM, the LH 3000 supports these video resolution configurations.
Resolution
Color Depths
512 x 384
16 bits
640 x 480
16 bits
NOTE
26
The 65K color is equivalent to 16 bits, true color is 32 bits. Final resolution for the
display depends upon capabilities of the embedded video and the monitor. Check
the specifications supplied by the monitor manufacturer for refresh rates at the
various resolutions.
Chapter 2
System Information
Environment Specifications
Temperature
Operating
56° to 35° C (41° to 95° F)
Non-operating
-40° to +65° C (-40° to +149° F)
Humidity
Operating
20% to 80% relative humidity, non-condensing
Non-operating
5% to 95% relative humidity, non-condensing
Altitude
Operating
-30 to 3,045 m (~ 10,000 ft)
Non-operating
-30 to 12,180 m (~ 40,000 ft)
Acoustic Emissions
Sound level (LpA): < 58 dBA
Dimensions
Minimum Clearance
HP NetServer LH 6000
Front
1 m (39 inches)
Sides
2.5 cm (1 inch)
Top
2.5 cm (1 inch)
Back
15 cm (6 inches)
HP NetServer LH 6000r
Front
1 m (39 inches)
Sides
2.5 cm (1 inch)
Top
2.5 cm (1 inch)
Back
15 cm (6 inches)
Weight and Dimensions
NOTE
A fully loaded HP NetServer can weigh up to 173 pounds. Follow local regulations,
and use one person for every 40 pounds of HP NetServer weight when lifting it.
HP NetServer LH 6000
Height
494.8 mm (19.5 in)
Width
350.5 mm (13.8 in)
27
Chapter 2
System Information
Depth
724.2 mm (28.5 in)
Weight
72.6 – 78.5 kg (160 - 173 lb.)
HP NetServer LH 6000r
Height
354.7 mm (14 in)
Width
482.6 mm (19 in)
Depth
749.2 mm (29.5 in)
Weight
72.6 – 78.5 kg (160 - 173 lb.)
Power Requirements
Power Supply Specifications: Three power supplies, plus one for redundancy
Power supply type
Wide range, PFC
Input voltages:
100 to 240 VAC, 11.7A/5.6 A at 50/60 Hz
Nominal:
90 to 264 VAC at 47 - 63 Hz
Range:
Power availability:
780 W continuous
Minimum System Requirements
Voltage
Volt/Amps
Amps
Watts
100
1177
11.7
1166
120
1153
9.6
1141
200
1120
5.6
1099
230
1117
4.9
1095
Switch Settings
The configuration switch, S1, is located on the lower left of the system board of the system board assembly.
To change the switch settings, it is recommended that the system board assembly be removed from the
chassis.
NOTE
28
Only the first four switches set the processor speed. Do not change the processor
speed switch settings.
Chapter 2
System Information
1
2
3
4
5
6
7
8
O
N
CPU Speed
CPU Speed
CPU Speed
Clear Config
Clear Password
Not Used
29
Chapter 2
System Information
System Board Assembly Illustration
Processor
board
Thumbscrew
Access Cover
System
board
System Board Illustration
The figure shows the location of the major components on the system board. Refer to Switch Settings before changing
any switches and Processor Guidelines before installing or replacing processors.
CAUTION
Some switches, if incorrectly set, may result in damage to system components.
Damage due to incorrect switch settings is not covered by the HP warranty.
1A
2A
3A
4A
DIMM
Slots
1B
2B
3B
4B
S1
System Board
30
Chapter 2
System Information
I/O Board Illustration
The figure shows locations of the major components on the I/O board.
Remote
Management
I/O Memory
SE SCSI
Slots 1- 4
Non-hot-plug
Slots 1- 6
+5V
33 MHz/64 Bit
SCSI A
Slots 5- 8
Hot-plug
Slots 7 and 8
SCSI B
+3.3V or +5V
66 MHz/64 Bit
Power LEDs
Attention LEDs
I/O Board
31
Chapter 2
System Information
Power Management/Interconnect Board Illustration
The figure shows locations of the major connections on the Power Management/Interconnection board.
FAN PAIR B
POWER
MASS STORAGE
POWER
I/O BOARD
CONNECTORS
FAN PAIR A
POWER
POWER TO
BATTERY BACKUP
IDE
FLOPPY
PS0
PS1
PS
CNTRL
CHASSIS
REAR
CHASSIS
FRONT
SYSTEM BOARD
CONNECTORS
CONTROL
PANEL
MASS STORAGE
POWER
32
PS2
PS
CNTRL
PS3
CONNECTORS SHOWN AS DASHED
ARE ON THE REVERSE SIDE
FAN
POWER
3 Parts Information
Exploded View - Covers, Bezel, Front Panel
2
3
1
15
14
1
4
12
6
5
13
7
7
11
9
10
8
33
Chapter 3
Parts Information
Exploded View - Power Supply, I/O Board, Fans
16
17
18
31
19
21
22
23
20
30
29
24
26
34
25
28
27
Chapter 3
Parts Information
Exploded View - Mass Storage
32
33
34
36
35
37
38
39
47
40
46
40
41
43
44
42
45
35
Chapter 3
Parts Information
Exploded View - System Board Assembly
57
48
56
59
49
51
50
60
61
58
55
53
54
60
59
64
48
36
62
63
52
56
Chapter 3
Parts Information
Exploded View - Exhaust Fans
System Board Assembly
(See exploded view)
59
65
66
37
Chapter 3
Parts Information
Replaceable Parts List
The items in this list and the corresponding item numbers in the respective Exploded Views apply to both
models of the HP NetServer, except where noted.
NOTE
These part numbers are the numbers available at the time of publication. Part
numbers may be revised after the publication date. HP's parts price list database will
generally contain a pointer to the revised part number.
When replacing the system board, remove the processor(s), terminator(s) (where
used), and VRM(s) and transfer these to the new system board. Note the switch
settings on the original board and transfer them to the replacement board.
Fig.
Description
Replacement
Exchange
1
Side panels (top and bottom in rack version)
5064-4694
2
Top cover - I/O board side
5064-7906
3
Top cover - system board side
5064-7910
4
Rear castors
1490-1007
5
Front castors
5182-9416
6
Pedestal bezel – w/lock
7
Control panel -bezel (for rack versions only)
8
HP rack bezel – w/lock
D8228-63018
9
Non-HP rack bezel – w/lock
D8228-63029
10
System Nameplate - Non-HP rack
D8228-63011
11
System Nameplate - HP rack
D8228-63012
12
System Nameplate - pedestal
D8228-63010
13
System key
5182-4534
14
Bezel latch
D8228-63023
15
Chassis
16
Power Management/Interconnect board
D8228-63006
17
PCI Hot-Plug Assy. (includes: shell, PCA, card retainers,
latches, and cables)
D8228-63024
18
Power supply
0950-2816
19
Power supply cover
5002-6989
20
I/O Board
D8228-63001
D8228-69001
21a
I/O channel memory, 32 MB
D8228-63020
D8228-69020
21b
I/O channel memory, 64 MB
D8228-63021
D8228-69021
21c
I/O channel memory, 128 MB
D8228-63022
D8228-69022
22
Accessory PCI card - example
23
PCI slot divider
24
NetRAID battery backup module plus cable - Option
38
D8228-63019
5064-4639
Not orderable
D8228-69006
N/A
Not orderable
D8550-63001
Chapter 3
Fig.
Parts Information
Description
Replacement
Exchange
25
Front Card Hold Down
26
D8228-63013
27
I/O fan
PCI card guide/ I/O fan support
28
Power supply fans w/frame
D8228-63015
29
Forward I/O side air baffle
Not orderable
30
Rear I/O side air baffle
Not orderable
31a
PCI latch (part of item 17)
D8228-63027
31b
PCI latch, Hot Plug (part of item 17)
D8228-63026
32
1.44 MB floppy disk drive
33
CD ROM drive
34
CD ROM/Tape drive mounting trays
(2-pack, no front panel)**
Drive bay cover
35
Not orderable
Not orderable
5064-6554
D4384-60002
D2199A**
5063-8389
36
3.5 inch, 9.1 GB Ultra-Wide SCSI drive
(7200 rpm) for common tray only**
D4911A**
37
3.5 inch hard drive mounting trays (3 pack non-hot
swap)**
D2198B**
38
Control panel w/cable
D8230-60000
39
Hot-swap drive cage assy.
D8520-63003
40
Duplex SCSI PCA (Optional)
D8280-63000
41a
3.5 inch, 9.1 GB Ultra/Wide, hot-swap drive (7200 rpm) **
D4911A**
41b
3.5 inch, 9.1 GB Ultra/Wide, hot-swap drive (10000
rpm)**
D7049A**
41c
3.5 inch, 18.2 GB Ultra/Wide, hot-swap drive (10000
rpm)**
D6108A**
41d
3.5 inch, 9.1 GB low-profile, hot-swap Ultra2 drive (7200
rpm) **
D6106A**
41e
3.5 inch, 9.1 GB low-profile, hot-swap, Ultra2 drive
(10000 rpm)**
D6107A**
41f
3.5 inch, 18.2 GB low-profile, hot-swap, Ultra2 drive
(7200 rpm)**
D7174A**
41g
3.5 inch, 18.2 GB low-profile, hot-swap, Ultra2 drive
(10000 rpm)**
D7175A**
41h
3.5 inch, 36.4 GB half-height, hot-swap, Ultra2 drive
(10000 rpm)**
D8210A**
42
Half-height, hot-swap disk tray**
D6127A**
43
Hot-swap filler panel
5064-4689
44
Hot swap-spacer
45
Low-profile, hot-swap disk tray**
46
Hot-swap bay cover
47
Second Hot Swap Drive Cage (Optional)
D8520-69003
Not orderable
D6128A**
Not orderable
D9158A
39
Chapter 3
Fig.
Parts Information
Description
Replacement
Exchange
48
Processor card cage cover
Not orderable
49
System Board Bulkhead
Not orderable
50
System Board Carrier
Not orderable
51
System board
D9103-63007
52
System battery
D8520-63012
40
D9103-69007
Chapter 3
Parts Information
Keyboards
Language
Part Number
Language
Part Number
US
D4950-63001
Danish
D4950-63016
Arab/French
D4950-63025
Fr. Canadian
D4950-63002
Portuguese
D4950-63027
German
D4950-63003
Cyrillic
D4950-63030
Spanish
D4950-63004
Belgian/Flemish
D4950-63014
French
D4950-63005
Italian
D4950-63017
Norwegian
D4950-63009
Arab/English
D4950-63020
Swiss
D4950-63011
Korea/Hangu
D4950-63021
Swedish
D4950-63012
Taiwan
D4950-63023
UK
D4950-63013
Poland
D4950-63035
Czech
D4950-63036
Hungarian
D4950-63037
Greek
D4950-63032
Turkish
D4950-63035
Dutch
D4950-63006
Power Cords
Country
Part Number
Country
Part Number
Australia/New Zealand
8120-1369
India/South Africa
8120-4211
Canada/United States
8120-1751
Japan
8120-4753
Denmark
8120-2956
Switzerland
8120-2104
Europe
8120-1689
United Kingdom
8120-1351
Cabling Diagram
Key
PS2
Primary Power Supply Cage Cable
PS3
Secondary Power Supply Cage Cable
Cables and Part Numbers
Cable
Part Nos.
C62
Internal SCSI (Wide) LVD Cable (SCSI A to Primary Mass Storage)
5183-3444
C65
Internal SCSI (Wide) LVD Cable (SCSI B to Secondary Mass Storage)
5183-6567
C72
Internal SE SCSI Cable
5183-3445
C73
External SCSI (Wide) LVD Cable (SCSI A or B to Rear Chassis)
5183-3446
D7
IDE CD-ROM Cable
5183-3442
F7
Flexible Disk Cable
5183-3443
P2
Primary Mass Storage Power Cable
5183-3448
P3
Secondary Mass Storage, Non-Hot-Swap Device,
CD-ROM, and Flexible Disk Power Cable
5183-3449
R1
Remote Management Cable
5183-2413
* Optional cable
41
Chapter 3
Parts Information
HP NetServer LH6000/LH6000r
Cabling: Data
Flexible
Disk Drive
Front Panel
Display
IDE
CD-ROM
Non
Hot-Swap
Mass
Storage
Cable P/O
Power Management/Interconnection Board
To rear panel
Management Port
To rear panel Olx board
Cable P/O
To Optional Mass Storage Device
Primary Hot-Swap Mass
Storage Cage
SCSI A
SCSI B
Secondary (Optional) Hot-Swap
Mass Storage Cage
I/O Board
Cabling: Power
4W
4W
= on backside of Pwr Mgmnt/Intercnct
To Non Hot-Swap
PCI Attention LEDs
Mass Storage
(Hot-Swap)
IDE CD-ROM
To Olx Connector
Flexible Disk Drive
(I/O board)
2W
To Management Port
Connector (I/O Board)
To Secondary (Optional)
Hot-Swap Mass Storage Cage
14W
Power Supply
Redundant Power Supply
Power Supply Control Cable
4
3
2
1
Power Management/Interconnection Board
14W
42
To Primary Hot-Swap
Mass Storage Cage
PS1
PS2
Rear of Unit
PS3
PS4
4 Diagnostics
Diagnostic Tests
When the server boots, a series of tests are displayed on the screen. The number of tests displayed
depends on the configuration of the server. The following are the kinds of errors a user might get with the HP
NetServer.
• Built-in diagnostic Error Messages.
• BIOS and other error messages. These are errors detected by the system BIOS outside the
built-in diagnostics or application errors.
• Beep Codes when errors cannot be viewed on the screen.
To see the Power On Self-Tests (POST):
• The HP NetServer must be functionally able to run the diagnostics.
• The video subsystem must be functional.
• The keyboard must be functional.
NOTE
BIOS ROM version number is displayed on the monitor screen during power-up.
Diagnostics Description
The diagnostics (Power-On Self-Test "POST") run automatically each time the server is powered on. These
diagnostics, which reside in the BIOS ROM, isolate server-related logic failures and indicate the board or
component that needs to be replaced, as indicated by the Error Messages. Most server hardware failures will
be accurately isolated by the diagnostic
Go to "View System Error", displayed on the bottom of the boot screen, for an explanation of each test.
You see a list of the errors that occurred and suggestions on how to resolve them. Use the Setup utility
(press F2 during the boot process) to make any changes to the configuration.
WARNING
You should always turn off the power and disconnect the power cords to the server
before attempting to remove the cover and touch the internal components. Failing to
do so can expose you to electric shock and the server's components to damage.
The power switch does NOT turn off standby power, so disconnect the power cords
to turn off standby power.
CAUTION
Do not operate the HP NetServer with any of its covers off for more than 60 minutes.
Otherwise, overheating can damage processors, boards, and mass storage devices.
43
Chapter 4
Diagnostics
HP NetServer DiagTools
The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design,
diagnostic software executes simple tests of each hardware component in turn. Usually, such tests create
assurance that hardware is not the source of system problems. This allows the user to eliminate hardware as
the cause of the problem and to focus on operating system configuration parameters, network connections,
and application software configuration parameters as the source of the problem.
If hardware problems are confirmed, the diagnostic software program can sometimes detect and diagnose
the subsystem or specific system component that is the cause of the problem. In addition, diagnostic tools
can capture information that allows support personnel to quickly assess the condition of system.
In order to be effective, diagnostic software tools must be used in the context of a wider troubleshooting
procedure.
DiagTools Capabilities
DiagTools for HP NetServers is a set of off-line diagnostic tests, including tests for system and processor
components, memory and storage elements, ports, and input/output devices. DiagTools is supplied on the
HP NetServer Navigator CD-ROM .
The user prepares DiagTools software for use by transferring it to diskette. Then the DiagTools diskette is
used to boot the server. A basic suite of tools checks key HP NetServer components, and a menu of
advanced tests is available for in-depth testing.
DiagTools has the ability to test the following components:
l
system board
l
processors
l
memory modules
l
hard disk drives
l
flexible disk drives
l
keyboards
l
serial ports
l
parallel ports
l
video monitor
l
CD-ROM drives
DiagTools is an off-line diagnostic tests. Off-line diagnostics do not use the main operating system (OS) of
the HP NetServer. The alternate DiagTools OS has far fewer features than the full-fledged OS. Thus, its
capabilities are limited to a set of basic tests and a series of advanced tests. In addition, DiagTools does not
use any tests that might write over and thus destroy user data. Tests that require user inputs or decisions are
left to the advanced series of tests.
You can use DiagTools to perform the tasks listed below:
• display a high-level inventory of the system under test
• save and print a detailed inventory of hardware components
• conduct a basic test of components listed in the system inventory
• display “PASSED” or “FAILED” overall results of basic tests
• record detailed test results of basic system tests
• display a menu of advanced tests
• select and run one or a series of advanced tests
• add the record of results of advanced tests to the record of basic tests
• view a list to locate the meaning of a specific error code
• view one or more steps to help confirm and isolate error conditions
• browse the Support Ticket, which contains the detailed inventories and test results
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Chapter 4
Diagnostics
• add comments to the Support Ticket
If you have TopTools remote management software installed and configured for use with DiagTools, you can
accomplish any of the above list of tasks remotely.
About Error Messages
A hexadecimal number designates each error message reported by DiagTools; a short note on the type of
error; and a list of one or more steps the user can take in response. When you run a test, it exercises many
aspects of the hardware, so the number of possible error messages exceeds 300. Most of these are
encountered rarely, if ever.
Error codes can be viewed on line from the DiagTools User menu within the advanced series of tests, or you
can refer to Chapter 3 of the HP NetServer DiagTools Error Reference and User Guide.
Advantages and Limitations of Hardware Diagnostics
Off-line diagnostic software is useful in making sure that hardware has been eliminated as the cause for
possible system problems. Such diagnostic tools can easily be shipped with a server, and they are relatively
easy to use.
However, off-line diagnostic software should be used only by experienced personnel who can take a wider
view of its limitations, which include:
• Booting the server from the diagnostics diskette
• No access to operating system error logs, since the OS is not operating at the same time as the
diagnostic tools
• Limited ability to test only a single component at a time
• Inability to indicate problems with wrongly configured systems or the network
Event Log Menu
The Event Log menu has information about current and resolved events. The menu provides a list of all
events currently in the log. These may be errors, or normal system events like a system boot.
NOTE
You can view system events in the status screen and in the Event Log Report Utility
in NetServer Utilities on Navigator. The details may differ slightly.
1. Select Event Log from the Main Menu.
The first two lines of the log appear on the HP NetServer's front panel display:
****Event Log****
>008^ POWER Unit
2. Use the arrow buttons to see the complete list.
This is a sample event log:
****EventLog****
>008^ POWER Unit
>007^ TempError
>006 CPU Failure
>005 POWER Unit
>004 Volt Error
>003 CPU Failure
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Chapter 4
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>002^ POWER Unit
>001 System Boot
Each line includes a brief summary of a log entry, including the log entry number. An "^" on a
log entry means the problem is current.
3. To read the complete log for an event, use the arrow keys to select the entry and press Enter.
An example of a complete log, providing details about two events, 001 and 008, appears below.
>001 System Boot
Entry #001
07 /22 /99
10 :27 :15
System Boot
Event
>008^ POWER Unit
Entry #008
Critical Pending
07 /22 /99
10 :27 :15
Proc. 2 FRB3
Failure
4. Use the arrow keys to scroll through the entire log.
5. To return to the Event Log menu, press Escape.
6. Press Escape again to return to the Main Menu.
POST Routines
The following Power On Self-Tests (POSTs) are performed during system startup:
Test
Description
Processor Test
Tests the processor's registers. Test failure causes an error message to be
displayed and the boot process to abort.
System (BIOS) ROM
Test
BIOS ROM chip calculates an eight-bit checksum. Test failure causes an error
code to be displayed and the boot process to abort.
Memory Subsystem
Test
Tests the physical configuration of the memory subsystem. The test checks for
valid memory module combinations. Test failure causes an error code to be
displayed.
RAM Refresh Timer
Test
Tests the RAM refresh timer circuitry. Test failure causes an error message to be
displayed and the boot process to abort.
Interrupt RAM Test
This test checks the first 64 K of system RAM used to store data corresponding to
various system interrupt vector addresses. Test failures cause an error message
to be displayed and the boot process to abort.
CMOS RAM Test
Checks the CMOS RAM for start-up power loss, verifies these CMOS RAM
checksum(s): ISA, HP, and CMOS RAM checksum. Test failure causes error
codes to be displayed.
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Chapter 4
Diagnostics
Test
Description
Cache Memory Test
Tests the processor's on-chip (internal) cache RAM. Test failure causes an error
message to be displayed and the boot process to abort.
Keyboard/Mouse
Controller Test
Checks for proper operation of the Keyboard/Mouse Controller. Test failure
causes an error code to be displayed.
Timer 0/Timer 2 Test
Tests Timer 0 and Timer 2. Test failure causes an error code to be displayed.
DMA Sub-system Test
Checks the DMA controller registers. Test failure causes an error code to be
displayed.
Interrupt Controller
Test
Tests the interrupt masks, the master controller interrupt path (by forcing an
IRQ0), and the industry-standard slave controller (by forcing an IRQ8). Test failure
at any point causes an error code to be displayed.
RAM Address Line
Independence Test
Verifies the address independence of real-mode RAM (that address lines are not
stuck together). Test failure causes an error code to be displayed.
Real-Mode Memory
Test (First 640 K)
Read/write test on system real-mode RAM. The test checks each block of system
RAM to determine how much is present and displays the current base value upon
successful completion of the test. Test failure of a 64 K block of memory causes
an error code to be displayed and the remainder of the memory test to be
skipped.
Shadow RAM Test
Tests Shadow RAM in 64-Kbyte segments, except for the segments beginning at
A000h, B000h, and F000h. If they are not being used, segments C000h, D000h,
and E000h are tested. Test failure causes an error code to be displayed.
Real-Time Clock Test
Checks the real-time clock registers and performs a test that ensures the clock is
running. Test failure causes an error code to be displayed.
Keyboard Test
Invokes built-in keyboard self-test of keyboard's microprocessor and tests for
stuck keyboard keys. Test failure causes an error code to be displayed.
Mouse Test
Invokes built-in mouse self-test of mouse's microprocessor and tests for stuck
mouse buttons. Test failure causes an error code to be displayed.
Flexible Disk
Controller Subsystem
Test
Tests for proper operation of the flexible disk controller. Test aborts after the first
error is found and will not test any further. Test failure causes an error code to be
displayed.
Internal Numeric
Coprocessor Test
Checks for proper operation of the numeric coprocessor part of the processor.
Test failure causes an error message to be displayed and the boot process to
abort.
Serial Port Test
Tests the embedded serial port registers. Test failure causes an error code to be
displayed.
Parallel Port Test
Tests the one embedded parallel port, if it is enabled. Test failure causes an error
code and an error message to be displayed.
Hard Disk Subsystem
Test
Tests for proper operation of the hard disk controller and performs a read-verify of
a sector on the disk. Test aborts after the first error is found and will not test any
further. Test failure causes an error code to be displayed.
System Configuration
Tests
Checks for configuration errors and checksums accessory ROMs. Test failure
causes an error code to be displayed.
Beep Codes
If the POST routines cannot display messages when an error occurs before the video display is initialized,
the server emits a series of beeps. This means that if on boot you get a blank screen, but hear beeps, you
should refer to the table below to interpret the beeps.
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Diagnostics
Beep Codes for Fatal Errors
P = Check and replace processor board
S = Check and replace system board
M = Check and replace memory modules
R = Replace ROM chip
Beep Code
Test Failure
I/O port 80H
Repair
1-2-2-3
BIOS ROM checksum
16
R
1-3-1-1
Test DRAM refresh
20
S, P
1-3-1-3
Test 8742 Keyboard Controller
22
S, P
1-3-3-1
Test DRAM
28
M
1-3-4-1
Test 64K base address lines
2C
M, P
1-3-4-3
Test 64K base memory
2E
M, P
1-4-1-1
Test 64K base memory (upper 16 bits)
30
M, P
2-1-2-3
Copyright checksum
46
R
If you still don't see anything and:
1. If you press F1 and nothing happens, confirm the following:
◊
The keyboard cable is properly connected to the keyboard and the keyboard port.
◊
The keyboard is not locked, and network server mode is not enabled. (If either the keyboard
lock or network server mode was enabled in the Setup utility, type in the password.)
2. If the server beeps several times and does not display an error message, the server has
experienced a fatal POST error. If this happens, refer to the for instructions and precautions,
turn off the system, unplug the power cords, and do the following:
◊
Remove and reinsert the all NetServer PCAs and accessory boards firmly in their slots.
◊
Remove and reinsert the CPU(s) and VRM(s) firmly in their sockets in the system board.
◊
Remove and reinsert the memory modules firmly and correctly in their sockets.
Error Messages
0000 The power-on self-test has detected a failure limited to the system board internal functions.
Skipping the error message and continuing may result in unstable behavior, or a system hang during the
boot process.
In case of further errors, your system board may need to be replaced. Contact your service representative.
0011 When the HP NetServer remains unplugged for a long period of time, the battery that provides the current
to keep the system date and time may become discharged.
1. Check that the battery is properly inserted.
2. If necessary, replace the battery as described in your HP NetServer Installation Guide.
3. Set time and date from the Setup utility or from your operating system.
0012 The HP NetServer configuration has been cleared or has not been initialized. Run the Setup utility to reconfigure your system.
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0020 An ISA accessory board reports an initialization problem.
The ROM on the accessory board is either bad, or the board is conflicting with a system board reserved
resource (address, DMA or IRQ).
1. Change the resources used by the ISA accessory boards.
2. Try to disable (free) resources used by system board devices.
3. If the problem persists, the accessory board may be defective. Contact the accessory board
vendor.
0040 The HP NetServer Serial Number has been lost or has not been initialized.
Pressing [F2] will automatically run the HP Serial Utility and allow you to enter the Serial Number.
0041 Internal data, the product type, has been lost or has not been initialized.
Pressing [F2] will automatically run the HP Product Utility and allow you to re-enter this data. Be careful, you
have to choose the right value according to the system you have.
0060 The network remote power-on feature has not been properly initialized.
It will not be possible to remotely power-on or wake up your HP NetServer with the network interface.
1. Check that the internal flat cable is firmly connected on the system board and on the integrated
LAN interface.
2. Power off the HP NetServer and disconnect the power cords for a few seconds.
0070 The Smart Interrupt Router FPGA failed to initialize. This problem prevents your system from booting and
operating. If the error persists, replace the system board.
0071 The data for the Smart Interrupt Router FPGA is corrupted. This problem prevents your system from
booting and operating. If the error persists, replace the BIOS ROM Chip.
0075 The firmware for the Integrated HP NetRAID is not responding. This problem prevents the operation of the
Integrated HP NetRAID.
To correct this problem, flash the Integrated HP NetRAID firmware and reboot the system.
If the error persists, replace the I/O board.
0080 The HP NetServer Management Controller failed its self-test.
Due to this failure remote access and server management event logging are not available.
• To correct this problem reset the Management Controller by powering off the HP NetServer and
disconnecting the power cords for 20 seconds. Reconnect the power cords and power on the
HP NetServer.
OR,
• Update the system BIOS by running the flash utility from the HP NetServer Navigator CD-ROM.
To do this, insert the HP NetServer Navigator CD-ROM in the CD-ROM drive and power-cycle
your system. See BIOS Recovery.
If the error persists, your Power Management/Interconnection board may need to be replaced. Contact your
service representative.
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0090 The DIMM Management Controller has failed to respond.
This does NOT affect the performance or functionality of the memory. However, due to this failure DIMM
management features are not available.
To correct this problem reset the Management Controller by powering off the HP NetServer and
disconnecting the power cords for 20 seconds. Reconnect the power cords and power on the HP NetServer.
If the error persists, your system board may need to be replaced. Contact your service representative.
0100 A key on the keyboard has been pressed during the HP NetServer power-on self-test.
1. Ensure that nothing was put on the keyboard during boot process, and that a key was not
accidentally pressed down.
2. If the error persists, your keyboard may need to be replaced. Contact your service
representative.
0101 The keyboard has reported an error during its self-test.
1. Restart your HP NetServer.
2. If the error persists, your keyboard may need to be replaced. Contact your service
representative.
0102 The system board self-test has detected a general failure on the integrated keyboard controller.
Your system board may need to be replaced. Contact your service representative.
0103 The keyboard is not connected.
1. Check that the keyboard connector is firmly connected.
2. If the problem persists, your keyboard cable may be damaged or your keyboard may need to be
replaced. Contact your service representative.
0105 The mouse has reported an error during its self-test.
1. Clean the mouse and its moving ball as described in the User's Guide.
2. If the problem persists, your mouse may need to be replaced. Contact your service
representative.
0106 The mouse is not responding.
1. If the mouse has just been removed, press [F4] to automatically validate the change.
2. Otherwise, check that the mouse connector is firmly connected.
3. If the problem persists, your mouse may need to be replaced. Contact your service
representative.
0300 The flexible disk drive A has reported an error during its self-test.
1. Check if a diskette can be properly inserted and removed from the flexible disk drive.
2. Check that the flexible drive type configured in the Setup utility matches the flexible disk drive
installed in the HP NetServer.
3. Check that all cables and power cords are firmly connected.
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4. If the problem persists, your flexible disk drive may need to be replaced. Contact your service
representative.
0306 The system board self-test has detected a general failure on the integrated flexible disk controller.
Your system board may need to be replaced. Contact your service representative.
0310 The flexible disk drive A is not responding but is configured in the Setup utility.
1. If the flexible disk drive A has just been removed, press [F4] to automatically validate the
change.
2. Otherwise, check that all cables and power cords are firmly connected.
3. If the problem persists, your flexible disk drive may need to be replaced. Contact your service
representative.
0400 The CD-ROM drive has reported an error during its self-test.
1. If a CD-ROM disk is present, check that it is correctly inserted.
2. Check that CD-ROM drive door or tray has not been opened or closed during the self-test.
3. Check that all cables and power cords are firmly connected.
4. If the problem persists, your CD-ROM drive may need to be replaced. Contact your service
representative.
0401 The CD-ROM drive is not responding but is configured in the Setup utility.
1. If the CD-ROM drive has just been removed, press [F4] to automatically validate the change.
2. Check that all cables and power cords are firmly connected.
3. If the cable is damaged, connect the hard disk drive to another IDE cable, if available.
4. If the problem persists, your CD-ROM drive may need to be replaced. Contact your service
representative.
0500 The system board self-test has detected a general failure on the integrated hard disk controller.
Your system board may need to be replaced. Contact your service representative.
051X The specified hard disk drive has reported an error during its self-test.
1. Check the hard disk drive configuration with the Setup utility. If necessary, edit the user hard
disk parameters to set lower values.
2. If the problem persists, your drive may need to be replaced. Contact your service representative
and specify the error code.
Error codes #0510, #0511, #0512, #0513 respectively apply to IDE0, IDE1, IDE2, and IDE3 as described in
the Setup utility.
052X The specified hard disk drive is not responding but is configured in the Setup utility.
1. If the specified hard disk has just been removed, press [F4] to automatically validate the
change.
2. Check that all cables and power cords are firmly connected.
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3. If the cable is damaged, connect the hard disk drive to another IDE cable, if available.
4. If the problem persists, your hard disk drive may need to be replaced. Contact your service
representative.
Error codes #0520, #0521, #0522, #0523 respectively apply to HDD0, HDD1, HDD2, and HDD3 as
described in the Setup utility.
053X A hard disk drive has been found on the second (slave) position on the IDE cable, but no hard disk has
been found on the first (master) position.
This message applies to the primary channel cable marked IDE1 (#0530) or to the secondary channel cable
marked IDE2 (#0531).
1. If only one hard disk is connected on the cable, use the other connector to connect the hard
disk in the first (master) position.
2. If two disks are connected on the cable, check that all cables and power cords are firmly
connected for both hard disk drives.
3. If the error message appears just after a hard disk drive installation, check the hard disk drive
installation manual for master/slave specific jumper configuration.
0600 The video memory size detected during the power-on self-test is smaller than previously detected. The
video memory module is either disconnected, defective or has been replaced by a smaller one.
1. If the video memory module has just been removed or replaced by a smaller one, press [F4] to
automatically validate the change.
2. If the video memory modules have not been removed or changed, ensure they are properly
inserted in their sockets.
3. If the problem persists, your video memory module may need to be replaced. Contact your
service representative.
0700 The system memory size detected during the power-on self-test is smaller than previously detected. One or
several main memory modules are either disconnected, or have been replaced by smaller ones.
1. If some main memory modules have just been removed or replaced by smaller ones, press [F4]
to automatically validate the change.
2. If no main memory module has been removed or changed, ensure all modules are properly
inserted in their sockets.
3. If the problem persists, one of your main memory modules may need to be replaced. Contact
your service representative.
07XX One main memory module has reported an error during its self-test.
(This error may cause serious problems to the HP NetServer operation.)
1. Isolate the defective memory module using the error code 07xy with x = bank number, y =
module number. The memory module sockets are put in the following order: 071X=A, 072X=B,
and 073X=C.
2. Remove the memory module from its socket and clean the edge connector. Refer to your HP
NetServer LH 6000/LH 6000r Installation Guide for handling precautions.
3. Re-install the memory module.
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4. If the problem persists put your memory module in another socket. If the error code changes
and indicates the new location of the memory module, it needs to be replaced. Contact your
service representative.
5. To allow the HP NetServer to start with the remaining available memory, remove the defective
module and change the memory size in the Setup utility.
0800 The cache memory size detected during the power-on self-test is smaller than previously detected. The
cache memory module is either disconnected, defective or has been replaced by a smaller one.
1. If the cache memory module has just been removed or replaced by a smaller one, press [F4] to
automatically validate the change.
2. If the cache memory module has not been removed or changed, ensure it is properly inserted in
its socket.
3. If the problem persists, the cache memory module may need to be replaced. Contact your
service representative.
0801 The cache memory module has reported an error during its self-test.
1. Remove the cache memory module from its socket and clean the edge connector. Refer to your
HP NetServer Installation Guide for handling precautions.
2. Re-install the cache memory module.
3. If the problem persists, your cache memory module may need to be replaced. Contact your
service representative and specify the error code.
0900 The integrated LAN interface has reported an error during its self-test.
1. Check that the LAN interface is properly inserted in its slot.
2. Check that the COAX module is correctly installed (if present).
3. Check that all the cables are firmly connected.
4. If the problem persists, your LAN adapter may need to be replaced. Contact your service
representative.
0901 The integrated LAN interface is not responding.
1. If the integrated LAN interface has just been removed, press [F4] to automatically validate the
change.
2. Check that the LAN interface is properly inserted in its slot.
3. Check that all cables and power cords are firmly connected.
4. If the problem persists, your LAN adapter may need to be replaced. Contact your service
representative.
0B0X Your system is missing the Microcode Update data block for the Pentium III microprocessor.
You must correct this problem in order to avoid possible malfunction or reliability problems.
To correct the problem, update your BIOS by running the flash utility from your HP NetServer Navigator CDROM. To do this, insert the HP NetServer Navigator CD-ROM in the CD-ROM drive and power-cycle your
system. See BIOS Recovery.
If updating your BIOS does not clear this error, contact your service representative.
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0B1X Your system has failed to load the Microcode Update data block for the Pentium III microprocessor.
You must correct this problem in order to avoid possible malfunction or reliability problems.
To correct the problem, update your BIOS by running the flash utility from your HP NetServer Navigator CDROM. To do this, insert the HP NetServer Navigator CD-ROM in the CD-ROM drive and power-cycle your
system. See BIOS Recovery.
If updating your BIOS does not clear this error, contact your service representative.
0B2X The Microcode Update data block for the Pentium III microprocessor is defective.
You must correct this problem in order to avoid possible malfunction or reliability problems.
To correct the problem, update your BIOS by running the flash utility from your HP NetServer Navigator CDROM. To do this, insert the HP NetServer Navigator CD-ROM in the CD-ROM drive and power-cycle your
system. See BIOS Recovery.
If updating your BIOS does not clear this error, contact your service representative.
.
54
5 Troubleshooting
Preventive Maintenance Procedures
Refer to this table for preventive maintenance procedures for this HP NetServer. Be sure to turn off power to
the NetServer when cleaning it.
Component
Time Frame
Maintenance Procedure
Keyboard
Regularly
Dust with damp, lint-free cloth.
Monitor screen
Regularly
Use "HP Video Screen Cleaning Solution" found in 92193M
Master Clean Kit.
Mouse
Regularly
Refer to the mouse's manual for mouse maintenance
procedures.
Tape drive heads
Monthly
Use "Magnetic Head Cleaning Solution" found in the 92193M
Master Clean Kit.
Cooling fans and
grilles
6 Months
Check functions of cooling fans and clean the intake openings
on the chassis of dust, lint, and other obstructions to airflow.
CAUTION
DO NOT use petroleum-based cleaners (such as lighter fluid) or cleaners containing
benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals
could damage the keyboard's plastic surfaces.
HP recommends the periodic cleaning of tape heads, capstans, and guides on HP drive units and those
products using high-density data cartridges and mini-data cartridges. This maintenance procedure prolongs
tape and head life and helps reduce read/write errors due to dust and oxide
Troubleshooting Tips
WARNING
Before removing a cover, always disconnect the power cords and unplug telephone
cables. Disconnect telephone cables to avoid exposure to shock hazard from
telephone ringing voltages. Disconnect the power cords to avoid exposure to high
energy levels that may cause burns when parts are short-circuited by metal objects
such as tools or jewelry.
CAUTION
Do NOT operate the HP NetServer for more than 60 minutes with any cover
(including power supplies and disk drives) removed. Otherwise, damage to system
components may result due to improper cooling airflow.
However, you can safely remove a cover while the HP NetServer is running to
remove and replace PCI Hot Plug boards. For any other service activity requiring
access to the processor board or I/O board, power down the HP NetServer and
observe all safety precautions.
• For problems with the disk array controller board, refer to the appropriate HP NetRAID manuals.
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Chapter 5
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• For problems with HP TopTools, refer to the HP TopTools Administrator Guide on the HP Web
Site at:
http://www.hp.com/toptools
• For general information on management products, refer to:
http://www.hp.com/go/netserver_mgmt
and search for "management."
General Troubleshooting Sequence
To troubleshoot an installation problem, perform the following checks in the order given:
• Unplug the power cords, wait 20 seconds, plug the power cords in again, and restart the HP
NetServer. Check for normal operation.
l
Check all cable and power connections, including those in the rack, etc.
• Ensure the HP NetServer is properly configured.
Most NetServer problems are the result of incorrect system and SCSI subsystem
configurations.
◊
Check the Setup Utility, and the SCSI Configuration Utility.
◊
If the HP NetServer is configured with a disk array, check the Disk Array Utility.
• If the error is a network-related problem, determine if the server has enough memory and hard
disk drive capacity. Consult your network operating system manual.
• Verify all cables and boards are securely plugged into their appropriate connectors or slots.
l
If you suspect a hardware error, follow these steps:
a. Log users off the LAN and power down the server.
b. Extend the HP NetServer out of the rack and remove the cover.
c. Simplify the HP NetServer configuration to the minimum required:
∗
Monitor
∗
Keyboard
∗
Mouse
∗
1 hard disk drive and 1 flexible disk drive
∗
1 CD-ROM
d. Remove all third-party options, and reinstall each one, one at a time, checking the HP
NetServer after each installation.
e. Replace the cover and reconnect the power cords and other cables.
f. Start the HP NetServer and, if it does not function properly, refer to the following procedures.
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The System Will Not Power Up
1. Make sure that the power supply modules are properly seated.
2. Verify that power is available at the AC power receptacle – the green LEDs should be flashing
when the power is off and the system is in standby.
3. Verify that the power source is within the specified range.
4. Verify that the AC power circuit breaker is closed.
The System Will Not Boot
1. Inspect the memory board(s). Check that all DIMMs are seated properly.
2. Check that the DIMM configuration on the memory boards matches those allowed. A minimum
of one DIMM must be installed.
3. Verify that the memory boards are fully seated. When the memory board is fully seated, the
retaining latches are closed (they should be flush with the front of the memory board). With the
NetServer powered off, pull out gently on the board to see if the board comes unseated. If it
does, reseat the board fully by engaging the retaining latches and closing them fully.
4. Check the boot order with the SCSI configuration utility.
5. Make sure that the server is plugged into to the correct power source.
6. Check that the processors are installed in the correct sockets and that terminator boards are
installed in all unused sockets.
7. If the system fails during boot, but without a video display, listen for beep codes to get an error
message.
8. If the system fails during boot and presents a POST error code, use the POST error code listing
or the Event Log Display to decode the error and get suggested remedies.
9. If the system fails during boot without a clear error message, consider attempting a BIOS
recovery.
Intermittent Failures
1. Make sure that the fan modules are fully seated.
2. Verify that the server is plugged into a power source that is within specification.
3. Make sure that the internal SCSI chain is terminated and that termination is not enabled on any
of the drives. Note that with LVD SCSI, termination is provided in the cable.
4. Check that the processors are installed in the correct sockets and that terminator boards are
installed in all unused sockets.
5. Reseat the main memory DIMMs and I/O DIMMs.
Clearing the System Configuration
You may need to clear the system configuration if a program has corrupted the configuration, or if incorrect
settings made in the Setup utility have made the display unreadable.
To clear the system configuration, the procedure is the same for the rack-mount and the pedestal HP
NetServers once you gain access to the system board assembly.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
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2. Power down the HP NetServer.
3. Disconnect the power cords and cables and, if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
4. For both rack-mounted and pedestal models, remove the covers to gain access to the system
board assembly.
NOTE
In the LH 6000r, this assembly is under the right cover; in the LH 6000, it is under
the top cover.
While you can clear the system configuration in the rack or in the pedestal, it is recommended that you
remove the system board assembly to perform configuration changes
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6. Plug in the power cords, and turn on power to the HP NetServer. The following message
appears:
The configuration has been cleared. Set the Clear Config switch to the
OFF position before rebooting.
7. Turn off power to the HP NetServer and unplug the power cords.
8. Return switch 5 on the system board to the OFF position.
9. Reconnect cables and power cords to the HP NetServer.
10. Close up the server.
11. Restore HP NetServer to normal operation.
12. Turn on power to the HP NetServer. The error message may be displayed:
0012-34:
Incorrect System Configuration
13. Press the [F2] function key and answer Yes to save the configuration, then exit the Setup utility.
Password Problems
If you have forgotten the password, your HP NetServer will function normally, but you will not be able to
change the system configuration settings in the Setup utility.
To reset the password, the procedure is the same for the rack-mount and the pedestal HP NetServers once
you gain access to the system board assembly.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
3. Disconnect the power cords and cables and, if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
4. For both rack-mounted and pedestal models, remove the covers to gain access to the system
board assembly.
NOTE
In the LH 6000r, this assembly is under the right cover; in the LH 6000, it is under
the top cover.
While you can reset the system password in the rack or in the pedestal, it is recommended that you remove
the system board assembly to perform configuration changes.
5. Move switch 6 on the system board (labeled "Clear Password") to the ON position.
6. Plug in the power cords. Turn on power to the HP NetServer and allow it to complete its startup
routine. The old password will be erased.
7. Turn off power to the HP NetServer. Unplug the power cords.
8. Return switch 6 to the OFF position.
9. Reconnect cables and power cords to the HP NetServer.
10. Close up the server.
11. Restore HP NetServer to normal operation.
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12. If you wish to set the password again, during the power-on system hardware test press the [F2]
function key to start the Setup utility.
13. Set the new password in the Security menu.
14. Press the [F10] function key and answer Yes to save the configuration, including the new
password.
15. Exit the Setup utility.
BIOS Recovery
If the BIOS becomes corrupted, it is possible to perform a BIOS recovery to correct the condition. A BIOS
Update diskette must be created from the HP NetServer Navigator CD-ROM to be used in flashing the new
BIOS into the NetServer. To update the BIOS, you enable the Boot Block by setting the Boot Block switch
(switch 7) of the configuration switch on the system board assembly to the ON (enabled) position.
To perform a BIOS recovery:
1. Power down the HP NetServer and gain access to the system board assembly.
2. On the system board, set the Boot Block switch (Switch 7), on the configuration switch, from
OFF to ON.
1
2
3
4
5
6
7
8
O
N
CPU Speed
CPU Speed
CPU Speed
Clear Config
Clear Password
Switches 1 and 4 of
dual in-line switch,
S1, shown in the
ON position.
Not Used
System Board Assembly Configuration Switch
3. Replace the system board assembly.
4. Place the previously created BIOS Update diskette into the floppy drive of the HP NetServer
and power up the HP NetServer.
5. The flash program on the diskette will re-program the BIOS into the HP NetServer.
6. When the flash programming is completed, power down the HP NetServer.
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7. Gain access to the system board assembly and set the Boot Block switch (Switch 7) from ON to
OFF
8. Replace the system board assembly in the HP NetServer and replace all covers.
9. Power on the HP NetServer in the normal manner.
Troubleshooting Checklist
These instructions do not generally cover third-party components or devices. Refer to the documentation that
comes with the third-party device for diagnostic and troubleshooting information. When replacing the
processor or system board, make sure all previously installed components are removed from the original
processor or system board and are installed on the replacement board.
NOTE
This information assumes that the customer is booting MS-DOS (note that
DiagTools is based on MS-DOS). If the customer is not using MS-DOS, reboot the
system with a DOS diskette.
When troubleshooting:
• First make sure that the system is configured properly. Most system problems are the result of
incorrect system and SCSI subsystem configurations.
• If it is a network-related error, determine if the user has enough memory and hard disk drive
capacity. Run the diagnostics for the network interface cards. Consult with the network
operating system manual.
• If it is a hardware error, follow the instructions to log users off the LAN and power down the
server. Boot the Power-on Self-Tests (POSTs). If you get an error, look up Error Messages
for further instructions. If the POSTs pass, you can run the HP DiagTools. Besides the POSTs
and HP NetServer DiagTools disk, the standard set of tools recommended for troubleshooting
are:
◊
HP NetServer Assistant. HP NetServer Assistant (NSA) is a customizable software toolset
that helps monitor and manage servers over the network from an HP OpenView console.
The NSA software has a server part and a management console, or client, part.
◊
TopTools. HP TopTools provides a set of web-based management tools you can use to
maintain and control your HP NetServers running Microsoft Windows NT, Novell
NetWare/IntranetWare, or SCO UNIX.
• Always change one component—and only one component—at a time.
• Verify the error.
Check for any general problems:
1. Check that all cables and power cords are firmly plugged into the correct receptacles.
2. Check that all equipment connected to the HP NetServer is turned on.
3. Verify that power is available and is within specification.
4. Check that the HP NetServer is configured correctly in the Setup Utility by pressing [F2] during
the boot process or by booting the HP NetServer Navigator CD-ROM.
5. If the server still doesn't work, turn off the monitor, the server, and all external devices. Note the
location of all power cords and other cables before unplugging them. Then:
a. Remove the cover.
b. Check that all accessory boards are firmly seated in their slots.
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c. Ensure that all mass storage power and flat cables are securely connected.
d. To verify that switches and jumpers on mass storage devices and boards are properly set,
see the setup instructions in the mass storage device's manual.
6. Reconnect all cables.
7. Turn on the monitor.
8. Turn on the HP NetServer.
9. Verify the error.
General System Problems
No lights are on and no error message appears.
If the server does not work (no lights are on) and no error message appears, check the following:
1. Make sure that all cables and power cords are plugged into their proper receptacles.
2. Make sure that the AC outlet is working. If the server is plugged into a switched multiple-outlet
box, make sure that the switch on the outlet box is turned on.
3. Make sure that the server is turned on (the power-on light should be green and the fans should
be on).
4. Turn the server off, wait at least twenty seconds, then turn the server back on to see if the
failure can be cleared.
5. Make sure that all boards are installed properly and the processor module or modules are
installed in the correct slot. They must be seated firmly in their slots and any cables must be
connected firmly.
6. If your server stopped working after you installed a new board, remove the board and turn on
the server. If your server now works, determine how to set the jumpers and switches on the
board if there are any. If the new board is preventing the server from powering on, it's apt to
have a serious electrical problem.
7. If your server still does not work, remove all boards and options that you have installed (do not
remove the flexible or hard disk drives) and turn on the server.
8. Add the boards and options one at a time to determine which one is causing the problem.
9. If you have added any memory, make sure that the DIMM modules are seated properly in the
board.
Power goes off on the server and doesn't come back on
When certain critical conditions exist, the server shuts down all power.
NOTE
It is a good idea to run the Event Log Display Utility on the HP NetServer Navigator
CD-ROM as part of regular maintenance procedures so that you can check to see if
any problems have been logged to the file. Also, this file needs to be purged at
times since the error log can eventually fill up. Errors are time stamped with either a
Real-Time Clock (default) or the POST Capture time stamp. See the HP NetServer
Navigator CD-ROM, NetServer Utilities menu, for additional information on this
feature.
The critical conditions that may shut down the server are:
• critical temperature fluctuations or changes
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• voltage problems (external AC line)
• power supply failure
If the server powers off, and before you try a restart, do the following:
1. First check to make sure power is getting to the server. Plug a known working device into the
power outlet.
2. Access the System Event Log (SEL) through the front panel LCD display. You can do this when
the system is running, or you can do this while the system is powered down, but still plugged in
(standby mode).
3. Review the Troubleshooting Checklist to check for basic server integrity.
4. Check for proper ventilation for the server. The server should have at least six inches of space
around the front and back for proper airflow.
5. Check the system specifications and make sure the environmental temperature and voltage are
in the specified guidelines.
6. Make sure all system fans are working.
7. Boot the HP NetServer Navigator CD-ROM and run the Error Logging utility. If the system
powers up and immediately shuts down, CMOS might be corrupted. You may need to clear
CMOS and reconfigure your system.
8. Check the error log and note which errors have occurred that shut down the system.
If you are having voltage fluctuation problems, go to Power Problems.
Note that temperature problems can also be caused by a fluctuating power supply.
Monitor the system to make sure you are not experiencing further temperature and voltage problems.
The server stops working (hangs)
If the server stops working, do the following:
1. Review the Troubleshooting Checklist before you continue.
2. If the system hangs, power the system off and on, as it is a more complete reset rather than
using Ctrl+Alt+Del.
3. If the POST find an error, check the connection and/or replace the faulty part.
4. If the problem persists, remove and replace the system board.
5. Once a problem has been found with a part, verify that it is the problem by duplicating the error.
The server powers-off then powers on again by itself
The server has an Automatic Server Restart (ASR) feature that is set to enabled. The ASR feature is used
with the NetServer Assistant product. When certain conditions occur the server shuts down all power, then
twenty seconds later restarts the server. ASR is enabled as the default. You can disable this feature if you
want. To read about the effects of automatic server restart, see the NetServer Assistant product. The
conditions that shut down and restart the server are operating system problems that affect the system timers.
The system does not start (boot)
Check that DIMMs are installed on the System Board. If the above are fine, do the following:
1. Review the Troubleshooting Checklist before you continue.
2. If memory problems are being experienced:
a. Power the system off and on as it is a complete reset instead of using Ctrl+Alt+Del.
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b. If the POST finds a problem, check the error against the Error Messages and correct the
problem.
3. Check that all DIMMs are installed correctly:
a. Check that the DIMMs comply with the Memory Guidelines.
b. Reseat the DIMMs on the system board.
4. To check that the system board is installed and configured correctly:
5. If the HP NetServer indicates there is not enough memory, and if the customer does not want to
add memory, try these steps:
a. Disable any drivers that are not necessary for the application being run, and/or the network.
b. Delete memory resident or TSRs (terminate and stay resident) programs.
To solve the problem with steps 5a-5b, the customer must be willing to give up functionality in exchange for
more memory.
6. For memory conflicts (two boards or drivers are trying to use the same memory addresses),
change the addresses used by the memory
For information about the board addresses, see the Setup Utility.
7. Once a suspect part has been found, verify that it is the problem by reinstalling the part and
duplicating the error.
Memory Problems
The memory modules are DIMMs. Note that some HP NetServers require that memory must be installed only
in certain sockets or banks, sometimes in multiples (for example, 2 or 4 at a time).
NOTE
If the POSTs (displayed at power-on time) indicate a defective memory module.
Replace the defective module.
1. Review the Troubleshooting Checklist before you continue.
2. If memory problems are being experienced, power the system off and on. This performs a "cold"
restart, rather than a "warm" restart (as it does when you press Ctrl+Alt+Del).
3. Check the System Event Log for messages indicating memory errors.
4. Run the DiagTools memory test.
5. Reseat the DIMMs.
6. To check that the modules are installed and configured correctly:
a. Run the Setup Utility and check the configuration.
b. Install one known good DIMM. If you still receive an error, replace the system board.
If the error goes away, add another DIMM and reboot again. Continue this process until you
have installed all DIMMs or you experience a failure.
Replace the defective DIMM.
7. Once a suspect part has been found, verify that it is the cause of the problem by reinstalling the
part and attempting to duplicate the error. Also install it in another memory socket to confirm
whether or not the socket is defective.
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CD-ROM Problems
Symptoms:
The CD-ROM drawer will not open.
If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the
following:
1. Turn off all power to the computer.
2. To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole
and push in about 1.75 inches (40 mm).
Insert
paper clip
3. Remove the disk and close the drawer.
4. After you remove the disk, start the computer and try to open the drawer again with the Eject
Button or software commands.
5. If the drawer still will not open, replace the CD-ROM drive with a working unit.
The CD-ROM drive is not working properly.
If the CD-ROM drive does not work, do the following:
1. Review the installation guidelines in Chapter 2 to ensure a proper configuration.
2. In addition, check the following:
◊
Check that the correct drivers are installed.
◊
Check that there is a CD-ROM disk in the CD-ROM drive.
◊
Check that all internal drive cables are securely attached and functional.
3. If the drive is a Hewlett-Packard CD-ROM, review the CD-ROM Installation Guide for any
special installation instructions.
4. Try installing a known good CD-ROM drive
5. If the problem persists, check for environmental problems that can damage disk media and disk
drive heads. Environmental problems result from:
◊
Radiated Interference: Sources include communications and radar installations, radio/TV
broadcast transmitters, and hand-held receivers.
◊
Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication
equipment may result in intermittent disk errors.
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The NetServer won't boot from the CD-ROM.
Use the Setup Utility to make sure the CD-ROM drive is bootable:
1. Review the Troubleshooting Checklist and Boot Device Priority before you continue.
Press <F2> to enter SETUP or <ESC> to enter Boot Menu
2. Press the Esc key. At the end of the Power-On Self-Test, a menu appears that looks something
like this:
1.
2.
3.
4.
ATAPI CD-ROM Drive
Removable Device
Hard Drive
Enter Setup Utility
3. Use your keyboard's arrow keys to select the boot device. Then press the Enter key. The
system continues its startup sequence and boots from the device you selected.
Flexible Disk Drive Problems
Symptoms:
There are lost clusters.
There are read/write errors.
The system will not start from a diskette.
If you cannot boot from, write to, or format the flexible disk, do the following:
1. Review the Troubleshooting Checklist and read about Boot Device Priority before you
continue.
2. Try booting from a known good flexible disk.
3. Check to see if boot from CD-ROM is enabled and if there is a bootable CD in the CD-ROM
drive.
4. Select the Setup Utility (press [F2] during the boot process and check that the system's mass
storage configuration is correct. If for some reason you cannot run the Setup, you can clear
CMOS and reconfigure the server.
Try to reboot.
5. If you cannot format or write to a flexible disk:
◊
Verify that the diskette is not write protected.
◊
Check that the disk drive is properly configured with the Setup utility. Make sure that "Start
from Flexible Disk" option is disabled.
6. Check that all internal drive cables are securely attached and functional. Inspect the cables and
reseat the connectors at both ends.
7. If the cables are securely attached, and the drive still does not work, replace the cables with
known good cables, one at a time.
8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the
system board, etc.)
9. If the problem persists, check for environmental problems that can damage disk media and disk
drive heads.
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Environmental problems result from:
◊
Radiated Interference: Sources include communications and radar installations (such as at
an airport), radio/TV broadcast transmitters, and hand-held receivers.
◊
Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication
equipment may result in intermittent disk errors.
Keyboard and Mouse Problems
Symptoms:
The keyboard does not work.
A character is not displayed when a key is pressed.
1. Review the Troubleshooting Checklist before you continue.
2. Make sure that the keyboard is not locked.
3. Make sure that the keyboard cable connections at the rear of the server and at the back of the
keyboard are securely and correctly attached.
4. If a keyboard/monitor switchbox is used with this HP NetServer, plug the keyboard directly into
the keyboard port of the HP NetServer. Verify the problem.
5. If the problem persists, turn off the server and back on by using the power button.
6. Try replacing the keyboard with a known good keyboard.
7. If the problem persists, check the keyboard cable for continuity, or try a known good cable.
8. If the problem persists, replace the system board.
The mouse does not work or is intermittent.
The HP NetServer automatically detects a mouse when one is installed. If the mouse or other input device is
not working, perform the following:
1. Review the Troubleshooting Checklist before you continue.
2. Check that the mouse cable is properly and securely connected to the NetServer.
3. If a keyboard/monitor switchbox is used with this HP NetServer, plug the mouse directly into the
keyboard port of the HP NetServer. Verify the problem.
4. Verify that the mouse's port does not have a resource conflict. Use the Setup Utility (press
[F2]).
5. Verify that the correct mouse driver has been installed onto the boot drive. Refer to the mouse
installation manual or the operating system manual.
6. Replace the mouse with a known good unit.
7. If the problem persists, replace the system board.
Network Interface Card Problems
See the appropriate Network Interface Card documentation.
Symptoms:
The adapter can't connect to the network.
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1. Make sure the cabling is installed properly.
Most hub and switch connections require straight-through cable; consult their documentation. If
you're directly connecting two computers (with no hub or other device), use a “crossover” cable.
2. Verify that there are no resource conflicts between the NIC and any other accessories in the HP
NetServer. Check the Setup Utility.
3. Check any LEDs on the adapter at the back of the computer to see if they show activity. No
activity on the LEDs probably indicates a bad network cable, hub connection or other network
error.
4. Make sure you're using the latest and correct drivers. Make sure the drivers are intended for
this adapter.
5. Make sure the port on the switch or hub (or other device) has the same duplex setting as the
adapter.
If you configured the adapter for full duplex, make sure the switch port is also configured for full
duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in
lost connections.
6. Test the adapter as directed in the installation tasks for each operating system. Also check the
“README” files on the support disk.
Power Problems
Symptoms:
A fan is not working.
The power LED does not light.
1. Review the Troubleshooting Checklist before you continue.
2. Verify that the AC power source is good:
a. If the system fans are audible or a control panel light is on, the power is on.
b. Verify the circuit breaker for the AC power outlet.
c. If the breaker was off, check that all devices connected the HP NetServer share the same
circuit breaker and are the only devices on it. Reset the circuit breaker after reconfiguring the
devices, if need be.
d. Verify that the AC power outlet is not faulty. Test it by plugging in a known-good device.
e. Verify that the third-wire ground is isolated from other grounds and is at ground potential.
3. Verify all cable connections:
◊
AC power cords from AC source outlet to server.
◊
DC Power supply cables to all HP NetServer PCBs
◊
DC power supply cables to disk drives and/or mass storage cages
4. If the fans aren't audible and the above steps are verified, check that power is getting to all fans.
HP NetServers have multiple fans. All fans run when power is turned on; all are off when power
is off.
With the power supply connected to the system board, check the power supply's voltages.
5. If voltages are not present:
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a. Turn off AC power.
b. Disconnect the power cords for 10 minutes in order to reset the power supply's circuitry.
c. Turn on AC power again.
If power is still not getting to the system board, replace the power supply (or power supply
module on some HP NetServer models).
6. If power is getting to the fan but the fan isn't working, replace the fan (or replace the power
supply in HP NetServer models with fans incorporated in the power supply).
7. If the problem continues, replace the power supply module.
8. If, after replacing the power supply, the problem persists:
a. Remove all accessory boards, including any hard disk drive controller board or the video
board the customer might have installed, and reboot the system.
b. Disconnect all mass storage power cords and cables (except those to the boot device) and
reboot the system.
9. If the problem goes away, reinstall the original suspected part to verify that it is causing the
problem.
SCSI Subsystem Problems
Symptoms:
The external SCSI subsystem does not work after installation.
If the external SCSI subsystem does not work after installation, do the following:
1. Review the Troubleshooting Checklist and read "Mass Storage Guidelines" section in
Chapter 2.
2. Run the DiagTools and verify the integrity of the SCSI buses, and other switch settings on the
external storage devices are correct. Verify that each SCSI device is assigned a unique SCSI
ID.
3. Refer to the documentation that came with the SCSI devices for any specific information on
installing them.
4. Make sure that any installed SCSI controller is installed and configured correctly.
5. For any SCSI devices installed in an enclosure external to the HP NetServer chassis, make
sure that Ultra SCSI is disabled on this controller. SCSI devices external to the HP NetServer
chassis are supported in Fast SCSI mode only.
6. Check the SCSI cables for problems that may have been caused by recent computer
maintenance, hardware upgrades, or physical damage.
7. Check the ROM BIOS version to make sure it is the most recently issued version. Booting the
most recent version of the HP NetServer Navigator CD-ROM will automatically report if the
BIOS is not current and needs updating (“flashing”). Follow the instructions in the screen to
update the BIOS.
8. Check that the external SCSI subsystem BIOS is being executed properly.
◊
When you start the server, the incrementing count of the RAM appears on the screen. Then
the external SCSI BIOS displays a banner and a copyright notice.
◊
The BIOS then checks for valid devices on the SCSI bus, and reports which devices are
found. If you have installed and configured the SCSI devices correctly, you will see a list
confirming all SCSI devices installed in the system.
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◊
If the banner is not displayed the external SCSI controller is not recognized.
9. Verify that the SCSI bus is terminated at both ends. By default, HP SCSI controllers are
terminated. When a device is connected to a connector on the controller, bus termination for
that connector is disabled. Verify that the last device on the bus is terminated.
NOTE
When using LVD SCSI (often referred to as Ultra2 SCSI), termination is typically
provided at the controller and the far end of the cable.
10. Make sure that no device is set to SCSI ID7; this is the SCSI ID used by the SCSI controller.
11. Verify that all SCSI devices are all LVD (low voltage differential) SCSI and that no SE (singleended SCSI devices have been added). Note that SE devices will work on and LVD bus, but
performance will be degraded.
12. Verify that the SCSI hard disk drive that loads the operating system is set to the lowest SCSI
address (usually set to 0).
13. Go into the SCSI Configuration Utility and set the transfer rate lower. The internal and external
SCSI subsystems are typically LVD and will be set to default at the maximum 80 MB/sec. If the
SCSI system works at lower transfer rate, you may infer a connector problem. Try cleaning and
reseating the SCSI cable. Try another cable.
To change the transfer rate for a SCSI device:
a. Press [CTRL] and [C] keys when prompted to enter the SCSI utility.
b. Select the either the internal or external SCSI controller. The internal SCSI channel is
usually port 2000. Press [Enter].
c. After the utility scans the channel, it will list SCSI devices detected. You may change the
transfer rate for a specific device by selecting it, or for the entire channel by changing the
controller. Make your selection and press [Enter].
d. Press [Enter] on Sync Rate to select a new transfer rate.
e. Follow the prompts to save the new setting and exit the utility.
14. If a second hard disk drive is connected to the SCSI cable, check it for proper SCSI address,
SCSI cable connection, proper power, and jumper settings.
15. Disconnect all SCSI devices except the integrated SCSI adapter and the drive at SCSI address
0, and try again. If this fails, try substituting a known good SCSI adapter board and a good hard
disk drive.
The SCSI BIOS has trouble loading.
If the server has trouble loading the SCSI BIOS, do the following:
1. Review the Troubleshooting Checklist before you continue.
2. If you installed more than one SCSI controller, make sure that the BIOS for all controllers except
for the boot controller are disabled. This lets the SCSI BIOS for the boot controller load.
3. Determine what the boot device priority is for the HP NetServer model. Verify that the boot
device is set to the correct priority.
The SCSI subsystem does not work at installation.
Many SCSI problems are caused by an incorrect configuration rather than by faulty hardware. If the SCSI
subsystem does not work after installation, do the following:
1. Review the Troubleshooting Checklist and "Mass Storage Guidelines" section in Chapter 2
before you continue.
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2. Run the DiagTools and verify the integrity of the SCSI buses, and other switch settings on the
external storage devices are correct. Verify that each SCSI device is assigned a unique SCSI
ID.
3. If you don't see the SCSI BIOS banner during system start:
"Symbios, Inc. SDMS TM V4.0 PCI SCSI BIOS PCI Rev. 2.0, 2.1"
"Copyright 1995, 1998 Symbios, Inc."
"PCI-4.14.04"
and the final message "SCSI BIOS successfully installed" after devices are displayed:
◊
Check the cable connections.
◊
Check the SCSI termination.
4. Run the Setup Utility or SCSI Configuration Utility and verify that the SCSI host bus adapter
(HBA) is properly configured.
The HBA is usually SCSI ID 7.
5. If you installed more than one SCSI adapter, verify that each adapter is set to a separate BIOS
address; or disable the BIOS on all of the adapters except one.
6. For each device, check:
◊
That each device has a unique SCSI address.
◊
In general, when selecting an address for a drive (default address is 0), select the lowest
possible address.
◊
Check that the device's jumpers are set according to the device documentation.
7. Check that the primary SCSI hard disk drive is set to the lowest address (usually set to 0). Each
device (the HBA is also a device) must have a unique and separate SCSI ID number. To solve
this problem, simply set the device ID to something other than that of the HBAs SCSI ID (7). If
the device is a boot drive, then the SCSI ID should be set at 0.
8. Go into the SCSI Configuration Utility and set the transfer rate lower. The internal and external
SCSI subsystems are typically LVD and will be set to default at the maximum 80 MB/sec. If the
SCSI system works at lower transfer rate, you may infer a connector problem. Try cleaning and
reseating the SCSI cable. Try another cable.
To change the transfer rate for a SCSI device:
a. Press [CTRL] and [C] keys when prompted to enter the SCSI utility.
b. Select the either the internal or external SCSI controller. The internal SCSI channel is
usually port 2000. Press [Enter].
c. After the utility scans the channel, it will list SCSI devices detected. You may change the
transfer rate for a specific device by selecting it, or for the entire channel by changing the
controller. Make your selection and press [Enter].
d. Press [Enter] on Sync Rate to select a new transfer rate.
e. Follow the prompts to save the new setting and exit the utility.
9. If another hard disk drive is connected to the SCSI bus, check it for unique address, SCSI cable
connection, and power connection.
10. Check the SCSI bus cable for correct orientation, alignment, and seating on the SCSI adapter
and the SCSI device.
11. Check for the correct Hewlett-Packard internal and external SCSI cables.
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12. Check that all SCSI devices are connected to power and power-on all SCSI devices before or at
the same time as the HP NetServer to ensure a stable SCSI bus.
13. Watch the boot screen for all SCSI devices to be displayed. For example, in a system with 1
SCSI controller and 2 hard disk drives (one with ID 0 and one with ID 1), if a valid device is
found at device address 0, but not at address 1, you would see these device validation lines on
the boot screen:
Channel x, SCSI ID #n - id info - Drive C: (80h)
If you see this message:
a. Verify that the SCSI hard disk drive is set to address 1.
b. Check the SCSI bus cable for correct orientation, alignment, and seating on the host adapter
and the hard disk drive.
c. Verify that terminators are installed at each end of the SCSI bus, but not on any other
devices. The hot swap cage printed circuit board has automatic termination that disconnects
when a cable is attached.
d. Verify that all SCSI devices on the bus are appropriate for that bus (only single-ended SCSI
devices on the single-ended bus, only differential SCSI devices on the differential bus).
14. If the server still fails to recognize the SCSI drive, disconnect all SCSI devices except the host
adapter and the drive at SCSI address 0 and try again. If the system fails, try substituting a
known good hard disk drive.
15. If the SCSI BIOS has properly identified device 0 and has installed it as drive C, but cannot find
a device at address 1, and in addition, if no further messages are displayed, it indicates the
server cannot load the operating system from device 0, check the following:
a. If a second hard disk drive is connected to the SCSI bus, check it for proper address
selection, SCSI cable connection, and proper power.
b. Check the disk partition.
c. Partition the hard disk drive if required.
16. Use only SCSI devices without built-in terminators.
The HP NetServer embedded controllers are terminated automatically on the hot swap cage or
at the end of the SCSI cable. If you are installing a SCSI device that uses a built-in terminator,
you must remove the terminator from the device before proceeding with the installation.
Use only the HP NetServer SCSI cables for the SCSI hot swap subsystem.
17. Check that all SCSI devices LVD (low voltage differential) SCSI and that no SE (single-ended)
SCSI devices have been added to the bus.
Hot-swap drives shipped by HP are set for LVD operation. Drives set for SE operation may
used, but they will slow down the transfer rate considerably. Please refer to the user
documentation for the device to determine which device you are using.
CAUTION
Don't use high voltage differential SCSI devices, they can destroy circuitry on LVD
and SE devices.
18. Disconnect all SCSI devices except the SCSI adapter and the drive at SCSI address 0, and try
again. If this fails, try substituting a known good SCSI adapter and disk drive.
19. Use the Setup Utility to check for resource conflicts, especially if new boards or accessories
have been added.
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The SCSI subsystem stops working.
If the SCSI subsystem should stop working, do the following:
1. Review the Troubleshooting Checklist and "Mass Storage Guidelines" in Chapter 2 before
you continue.
2. Run DiagTools. Verify that the SCSI ID and other switch settings are correct and get specific
information or verification that the problem is the SCSI bus.
3. If an accessory board was added recently, check if there is a resource conflict between the new
board and an existing accessory board. Also, if you have changed the options on an existing
board, there may be a resource conflict.
a. Remove the new board and restart the computer. If this corrects the problem, the board is
either defective or it is trying to use a system resource used by the SCSI subsystem.
b. Check if the board is using memory, I/O addresses, or interrupt lines that are also used by
the SCSI subsystem.
4. Check to see if there have been recent changes to any software. For example, has anyone
moved, removed, or changed the configuration files or drivers? Refer to the software
documentation for more information.
5. Check the SCSI cables for problems that may have been caused by recent computer
maintenance, hardware upgrades, or physical damage.
6. If you suspect hardware failure and there are no system error messages, check each
component associated with the failure. Equipment failure is probably the most unlikely reason
for a SCSI subsystem failure.
7. Check the ROM BIOS version associated with the SCSI controller to make sure it is the most
recently issued version.
Video/Monitor Problems
Symptoms:
Nothing is displayed on the monitor.
The monitor is blank and the computer beeps.
The wrong size characters appear on the monitor.
Colors are wrong or there are no colors on the monitor.
If you installed a video board and are not using the built-in video system, go to Step 12.
If you have two video monitors connected, test the monitors to make sure they are working (Step 1-4) then
go to Step 10.
NOTE
The system BIOS will beep if no video hardware is detected. This happens when the
on-board video is disabled and there is no video adapter board installed.
1. Review the Troubleshooting Checklist before you continue.
2. Check the contrast and brightness controls to make sure they are adjusted.
3. Verify the video and power cords are connected to the monitor.
4. Make sure there is adequate power:
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a. Check that the display power switch is turned on.
b. Check that the display power cord is connected to an AC power outlet and the video cable
connected to the server's video connector.
c. Plug in a known working device to make sure there is power to the outlet or use the proper
testing device to check the power outlet.
d. Turn the monitor off and on, and if the monitor has a power LED, see if it lights.
e. Turn the Clear Configuration switch on the system board to OFF and reboot the system.
Check if the problem persists.
5. Turn on the HP NetServer and wait a full 2 minutes. Check that the monitor starts displaying
normally.
6. If the problem persists, and if the power cord is detachable, try a known good power cord.
7. Unplug the power cord and wait 30 seconds. Plug in the power cord and turn on the HP
NetServer. Wait a full 2 minutes. Check that the monitor starts displaying normally.
8. Check the monitor display to see if the system memory count takes place correctly.
a. Turn the server off and then on. Check to see if the memory is counted during the server
boot. If no count occurs, go to Step 10.
b. Check to see if the count occurs in the color appropriate for the monitor.
If the count occurs in the wrong color, the problem may be with the video subsystem, the
monitor, or the monitor cable. (Continue with the troubleshooting steps.)
9. If you are using a video screen saver utility and the screen goes blank while using the keyboard,
you may be using an application that turns off the screen even when you are using the
keyboard. Refer to the manual that came with the screen saver utility.
10. Make sure the memory modules (DIMMs) are correctly seated in their slots. You may want to
remove and reinstall the memory modules to make sure that they are not causing the problem.
Verify that the correct type, size, and combinations of modules for this model HP NetServer are
installed.
11. To see if the display is functioning:
a. Turn off the monitor and the server.
b. Disconnect the video cable from the video connector.
c. Turn on the monitor.
Monitor Notes:
◊
When most EGA and VGA monitors are disconnected from the video connector, if the
monitor is working, the screen is white.
◊
When some monitors (such as HP high-resolution monitors) are disconnected from the video
connector, the monitor may be working, although the screen is black.
◊
If the display is black or white when it should be in color, check the monitor cable to see if a
pin is bent. If a pin is bent, slowly but carefully straighten the pin. Replace the cable if the pin
cannot be straightened successfully.
◊
If a monitor tester is available, use it to check the display.
◊
If you suspect the monitor is faulty, replace it with a known good monitor. Then reinstall the
original monitor and duplicate the error.
12. Verify that the monitor is working by plugging it into a know-good HP NetServer or computer.
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13. Check to see if the monitor connector's pins are bent. If the pins are bent, slowly but carefully
straighten them.
14. Connect the monitor cable to the HP NetServer video connector and turn on the HP NetServer.
If there is a display, but characters are the wrong size or the display is the wrong color:
a. Check whether the monitor is a color or monochrome monitor.
b. Check that the video cable is properly inserted in the connector on the back of the computer.
c. Check for bent pins on the connectors.
15. If the customer has installed a video board instead of using the built-in video, make sure all
jumpers and switches are set properly on the installed video board. (See the manual for the
video board.)
16. If the monitor displays a badly scrambled image that looks to be the current screen image, then
the monitor is not synchronizing correctly.
◊
If a video board is installed, replace it with a known good one. The video timing setting on
the board may be bad.
◊
If it is the on-board video, replace the system board.
17. If a video board is installed and the built-in video is used:
a. Make sure the video board/built-in video combination is supported. Usually, two video
systems (for example, internal video and a video adapter board) cannot be used at the same
time.
b. If there is still a problem, make sure the board is seated correctly.
c. If there is still a problem, remove the video adapter board, and enable the internal video
system. Verify the problem.
18. If a message appears such as "INVALID CONFIGURATION", run the Setup Utility and press
[F2] during the boot process or boot the HP Navigator CD-ROM) to confirm the server video
configuration. Make sure other accessory boards do not use the same memory addresses as
the HP video system.
19. If the problem is isolated to the built-in video system, replace the system board.
Configuration Problems
Symptoms:
An installed driver cannot find a PCI board.
Installing a PCI board which bridges the two system PCI buses (certain adapter boards provide this feature)
can cause previously installed PCI drivers to not recognize their adapter board(s).
To resolve the configuration problem, move the PCI board that has bridging capability to a primary PCI slot.
The configuration cannot be saved and the battery loses power.
Refer to this section if the server frequently loses date and time that may be caused by the battery losing
power.
1. Review the Troubleshooting Checklist before you continue.
2. If the system frequently loses the time and date, replace the battery. The battery is attached to
the system board.
3. Set the new date and time, and reset the configuration parameters using the Setup Utility, if
necessary.
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4. Turn off AC power to the HP NetServer, then reboot to see if the date and time was saved.
5. If date and time are still requested, and the battery is good, perform the next procedure.
The configuration information is frequently lost and the battery is good
If the battery is good and you cannot save system configuration, do the following
1. Review the Troubleshooting Checklist before you continue.
2. Configuration information is saved in the CMOS. If you continue to loose configuration
information and the battery is good, or you cannot save the information to the CMOS:
a. If possible, using the configuration utility, save the current configuration to a diskette.
b. Replace the system board.
Verifying Hard Disk Drive Operation
Each Ultra2 hard disk drive module has two LED indicators on its front, one for status and one for activity.
Status LED
Indicator
Activity LED
Indicator
LED Apertures on Ultra2 Hard Disk Drive Module
Light pipes on the module transmit light to these apertures from LEDs on the inside rear of the hot-swap
mass storage cage. Verify that the LEDs show the correct status and activity indications for all disk drive
modules that you installed:
1. Turn on power to the HP NetServer and display monitor.
2. During the Power on Self-Test (POST) early in the boot sequence, watch the two LEDs on each
hard disk drive module.
◊
Status LEDs: All LEDs quickly cycle from amber to steady green.
◊
Activity LEDs: All LEDs quickly cycle from amber to green. The LED stays steady green
until the drive spins up.
3. If no LEDs were illuminated on any disk drive modules, the power harness may not be correctly
connected. Check it as follows:
a. Turn off the HP NetServer power switch and unplug the AC power cords and any telephone
cables. Remove the fan assemblies.
b. Disconnect the P2 connector of the power harness, and then reconnect it.
c. Replace the fan assemblies. Reconnect the AC power cords and any telephone cables.
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d. Restart the HP NetServer to determine whether the LEDs now become illuminated during
the POST. If not, contact your reseller.
4. If one or both LED indicators on a single module are not illuminated during the POST, the
module may be installed incorrectly, or its light pipes may be damaged.
Light Pipes
LED Light Pipes on Ultra2 Hard Disk Drive Module
(Shown for Low-Profile Disk Module)
Check the light pipe on the module as follows:
a. Remove the disk drive module.
b. Inspect the light pipes for damage. If a light pipe is damaged, contact your reseller.
CAUTION
The light pipes are fragile. Be careful not to damage them when you inspect them or
when you reinsert the module.
c. Reinstall the disk drive module.
d. Restart the HP NetServer to determine whether the LEDs become illuminated during the
POST now. If not, contact your reseller.
Processor Problems
Certain HP NetServer modules contain diagnostic LEDs that indicate memory errors, processor module
errors, or processor voltage regulator module (VRM) errors.
1. Remove and reseat the processor module(s).
2. Remove and reseat the VRM(s).
3. Verify that the processor speed switches are set correctly.
4. Replace each of these components, one-at-a-time, with a known-good one, and retest the
system:
•
VRM
•
Processor
•
Processor board (if so equipped)
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CAUTION
Do not push on any components on the VRM; push on the edge of the main board
only. Pushing on this device may break it.
If the fault persists, replace the system board.
Printer/DataComm Problems
Symptom:
A printer does not print or DataComm devices are not working.
If the printer does not work, or the DataComm devices are not working, do the following:
1. Review the Troubleshooting Checklist before you continue.
2. Verify the correct cables have been used, the cables are connected properly, and the cable pins
are not bent.
Check the cable for continuity, or try a known good cable. Refer to the peripheral's manual.
3. Verify that the AC power cord is plugged into the power source and the printer.
4. Make sure that the printer power switch is on.
5. Make sure that the AC outlet is working. If the printer is plugged into a multiple-outlet box,
make sure the switch on the outlet box is turned on, and the circuit breaker (if equipped) is not
tripped.
6. Make sure that the printer is on-line.
7. Examine the printer for a paper jam.
8. Run the printer internal self-test (if it has one) to make sure that the printer is functional. Refer to
the printer’s manual for instructions.
9. Make sure that you have selected the correct port setting when you configured the printer. The
printer must be configured correctly for the server and for the application. You may need to
change some switch settings on the printer.
10. Make sure that you have not disabled the I/O ports. Run the Setup Utility (press F2during the
boot process) and verify the I/O port status.
11. Make sure the server’s printer port is working properly by running another peripheral from that
port.
12. If the printer still does not work, it may have a resource conflict with another board or accessory.
Remove boards and accessories (except the hard disk drive) one at a time to isolate the
conflict. Check the printer for proper operation after you remove each board or accessory.
13. If an error message appears on the screen, refer to Error Messages and the printer’s manual
for help.
14. If the system was working before you installed the accessory, remove the accessory and restart
the system.
15. If the problem persists, replace the system board.
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6 Replacing Parts
Safety Information
Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you
and the server:
• Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically
Conductive Field Service Grounding Kit (HP 9300-1155).
• Handle accessory boards and components by the edges only. Do not touch any metal-edge
connectors or any electrical components on accessory boards.
• Do not wear clothing subject to static charge build-up, such as wool or synthetic materials.
WARNING
Hazardous voltages are present inside the server. Always remove AC power from
the CPU and other associated assemblies while working inside the unit. Serious
injury may result if this warning is not observed.
Service Tools Required
Service of this product may require one or more of the following tools:
•
Electrically Conductive Field Service Kit (P/N 9300-1155)
•
CE Peripheral Exerciser Disk Kit (45935-63210)
•
DataComm Test Hood, 9-pin (24540-60010)
•
DataComm Test Hood, 25-pin parallel (24540-60011)
•
1/4 inch Flat Blade Screwdriver
•
ACX-15 Torx® Screwdriver
Replacing Power Supply Module(s)
The low voltage ON/OFF switch on the front panel controls the power supply.
CAUTION
Power redundancy requires four power supply modules. No redundancy is available
with three modules.
If there are four power supply modules installed, the failed module may simply be removed without turning off
AC power. If only three modules are installed, and one module must be replaced, you must first turn off AC
power.
To replace the power supply:
1. Back up the hard disk drive(s) and save the configuration.
2. If necessary, shutdown the network operating system (see caution above).
3. Turn off the HP NetServer (if required; see caution above) and display.
4. Disconnect all telephone cables and power cords (if required; see caution above).
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5. Unscrew the two thumbscrews on the power supply module and, using the handle, pull the
module from the power supply cage.
Note: Pedestal version shown.
Rack version similar.
Power Supply
Modules
Thumbscrews
Removing the Power Supply Modules
6. Slide the new power supply module into the power supply cage.
CAUTION
Do not slam the power supply into the cage; insert it slowly, and push firmly only
when you feel resistance. Excessive force may damage connectors on the power
supply cage or the module.
7. Tighten the two thumbscrews on the module.
8. Connect all telephone cables and power cords.
9. Turn on the HP NetServer and display.
Replacing the Control Panel
The control panel contains power, keyboard lock, and reset buttons, as well as the LCD and status LEDs.
NOTE
80
The orientation of the control panel is different on the pedestal version and the rackmounted version.
Chapter 6
Replacing Parts
To replace the control panel:
1. Back up the hard disk drive(s) and save the configuration.
2. If necessary, shutdown the network operating system.
3. Turn off the HP NetServer and display.
4. Disconnect all telephone cables and power cords.
5. Remove the right side cover (pedestal version) or the bottom cover (rack-mounted version).
6. Unhook the control panel cable from the I/O board.
7. Remove the two screws securing the control panel to the chassis.
8. Remove the control panel from the HP NetServer by guiding the cable out through the hole in
the chassis sheet metal.
Control Panel Assembly Removal
Install the replacement control panel assembly by reversing the removal procedures.
Replacing the HP NetRAID DIMM
1. Log off all users. Back up files. Follow instructions in your network operating system (NOS)
documentation to gracefully shut down all networking software and applications.
2. Press the power switch on the HP NetServer's control panel when prompted by the operating
system.
3. Disconnect the power cords.
WARNING
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
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4. If you have a rack-mounted LH 6000r, then consider removing the cables from the rear of the
enclosure before extending the enclosure on the slides (if you don't have a cable management
arm). If necessary, label the cables to support re-connecting them.
5. Remove the top cover (rack-mount orientation) or the left side cover (pedestal version).
CAUTION
Wear a wrist strap and use a static-dissipating work surface connected to the
chassis when handling components. Ensure that the metal of the wrist strap
contacts your skin.
6. Locate and remove the DIMM from the I/O board.
HP NetRAID
DIMM
I/O Board
NOTE: The I/O board
does NOT have to be
removed to swap out
the DIMM.
Remove the HP NetRAID DIMM from the I/O Board
7. Replace the DIMM and reassemble the system.
Replacing the System Battery
1A
2A
3A
4A
DIMM
Slots
1B
2B
3B
4B
Battery
System Board – Battery Location
The installation procedure is the same for the rack-mount and the pedestal HP NetServers once you gain
access to the system board assembly.
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1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power cable is disconnected.
4. For both rack-mounted and pedestal models, gain access to the system board assembly.
NOTE
In the rack-mounted version, this assembly is under the right cover, in the pedestal
version, it is under the top cover.
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
5. Remove the two screws securing the system board assembly to the chassis.
6. Unlatch the blue retaining latches to release the assembly.
7. Pull the assembly out until it clears the chassis guides.
CAUTION
The system board assembly weighs approximately 30 lbs. Have someone help you.
One person can do it, but it is easier with two.
8. Slide the system board assembly from the chassis and place it metal plate side down on an
anti-static pad
9. Note the polarity of the battery and the orientation of the battery in the battery holder.
10. Lift the clip holding the battery in the battery holder and remove the battery.
11. Install new the battery in the battery holder.
12. Reinstall any adapter boards you removed.
13. Carefully reinsert the system board assembly into its guides, and reseat it into its socket by
rotating the blue latches to the flat, locked position.
14. Replace the two screws securing the system board assembly to the chassis.
15. Close up the HP NetServer.
16. Reconnect power cords and cables.
17. Restore HP NetServer to normal operation.
Reset the time and date if necessary.
This completes your battery installation.
CAUTION
Dispose of the old battery in accordance with your local environmental regulations.
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Replacing the NetRAID Battery Backup Module (Optional)
System
Backplane
Unplug cable
Battery Backup Module (BBM)
Battery Backup Module Location
The installation procedure is the same for the rack-mount and the pedestal HP NetServers once you gain
access to the I/O side of the chassis.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power cable is disconnected.
4. For both rack-mounted and pedestal models, gain access to the I/O side of the chassis.
NOTE
In the rack-mounted version, the I/O is under the top cover, in the pedestal version,
the I/O is under the left cover.
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
5. Unplug the cable from the I/O board.
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6. Release the battery backup module from the chassis by pressing on both latches to release the
module.
7. Pull the module out until it clears the chassis.
8. Remove the cable from the module.
9. Remove the replacement battery backup module from the shipping container.
10. Install one end of the cable to the battery backup module.
11. Install the battery backup module into the chassis bracket.
12. Connect to other end of the cable to the socket on the I/O board.
13. Close up the HP NetServer.
14. Reconnect power cords and cables.
15. Restore HP NetServer to normal operation.
This completes your battery backup module installation.
CAUTION
Dispose of the old battery in accordance with your local environmental regulations.
Replacing System Memory
CAUTION
Extend the anti-tip foot prior to any work on a rack-mount server.
The replacement procedure is the same for the rack-mount and the pedestal HP NetServers once you gain
access to the system board assembly.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
4. For both rack-mounted and pedestal models gain access to the system board assembly.
NOTE
In the LH 6000r this assembly is under the right cover, in the LH 6000 it is under the
top cover.
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
While you can perform memory installation in the rack or in the pedestal, it is recommended that you remove
the system board assembly in order to install components. If you install memory without removing the
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system board assembly, the DIMM slots region of the system board is accessible when the bottom cover of
the LH 6000r is removed and the left cover of the LH 6000 is removed.
5. Remove the two screws securing the system board assembly to the chassis.
6. Unlatch the blue retaining latches to release the assembly.
CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the
chassis when handling components. Ensure the metal of the wrist strap contacts
your skin.
7. Pull the assembly out until it clears the chassis guides.
CAUTION
The System Board Assembly is heavy. Support it at the bottom as it is removed from
the chassis.
Removing the System Board Assembly
8. Slide the system board assembly from the chassis and place it metal plate side down on an
anti-static pad.
System Board Assembly on Grounded Anti-static pad
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9. Identify the slot location for the DIMM being replaced.
Paired Memory Slots
Slot 1A and Slot 1B
Slot 2A and Slot 2B
Slot 3A and Slot 3B
Slot 4A and Slot 4B
10. Remove and Replace the DIMM:
a. Spread the latches outward on each socket receiving a DIMM.
b. Remove a DIMM, handling the module by its edges.
c. Align the notches on the replacement DIMM with the slot keys on the socket.
d. Press the DIMM into the socket until the latches close.
CAUTION
Do not rock the DIMM into place, but apply firm and even pressure. If a gap exists
between the retaining latches and the DIMM, remove the module gap.
Insert DIMMs in Matched Pairs
DIMM
Notches
Keys
Retaining
Clips
Align DIMM Notches with slot keys
NOTE
If the latches do not close, repeat until they do.
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Repeat step 10 to replace any other DIMMs for the memory configuration.
11. Carefully reinsert the system board assembly into its guides, and reseat it into its socket by
rotating the blue latches to the flat, locked position.
12. Replace the two screws securing the system board assembly to the chassis.
13. Close up the HP NetServer.
14. Reconnect power cords and cables.
15. Restore HP NetServer to normal operation.
This completes your DIMM installation.
Replacing a Processor
The procedure is the same for the rack-mount and the pedestal HP NetServer once you gain access to the
system board assembly.
6
Processor
5
4
5
3
2
Processor 1
4
1
6
3
2 VRM
Locations
Processor and VRM Locations
1. Place the system board assembly on an anti-static pad.
2. Unpack the processor shipping box and check the contents against its packing list.
CAUTION
Do not remove the processor from its bag until you are ready to install it. Make sure
the bag remains sealed.
3. Loosen the thumbscrew and open the access cover to the processor slots
4. Open the latches and remove the processor.
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Removing a Processor Baffle/Terminator
5. Open the latches on top of the new processor
6. Align the processor being replaced over the next available slot so that the heat sink faces away
from the system board for processors 1, 2, and 3 and towards the system board for processors
4, 5, and 6.
7. Gently push down on the processor being added until it is fully seated.
8. Rotate the retaining latches to seat the processor firmly in the connector.
9. Close the access cover to the processor slots and tighten the thumbscrew.
Replacing a VRM
1. Gently pull the VRM from the socket.
2. Install the new VRM by aligning the VRM with the slot.
Note that the component side of the VRM will face toward the system board
3
2
4
VRM
Locations
6
5
1
Inserting a VRM
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Chapter 6
CAUTION
Replacing Parts
Do not touch the components as you push the VRM down into the slot.
3. Gently insert the VRM into the socket.
4. Re-install the system board assembly into the chassis.
Replacing the Power Supply Fans
The power supply fans are mounted on removable brackets just forward of the power supply cage(s). Each
bracket contains two fans. The fans are not individually replaceable; you must replace them both, and the
bracket, as a unit. These units may be hot-swapped.
CAUTION
Do not run this NetServer for more than 60 minutes without all covers in place. Any
component being replaced must be removed and a replacement installed within this
60-minute time window. If you feel that you cannot, in your estimate, replace any
particular component within this time, first turn off power to the system and then
replace the component. Failure to replace the covers within 60 minutes may result in
damage to system components due to lack of cooling air.
Follow these instructions to remove and replace the power supply fans:
1. Back up the hard disk drive(s) and save the configuration.
2. If necessary, shutdown the network operating system.
3. Turn off the HP NetServer and display.
4. Disconnect all telephone cables and power cords.
5. Remove cover.
6. Lift the ejection handle to release the fan bracket from the chassis. Remove the bracket from
the chassis.
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Removing the Power Supply Fan Assembly
Install the new fan assembly by using the above procedures in reverse.
Replacing the Rear Chassis Fans
The rear chassis fans are individually mounted just to the rear of the system board assembly. These fans are
individually replaceable and may be hot-swapped.
CAUTION
Do not run this NetServer for more than 60 minutes without all covers in place. Any
component being replaced must be removed and a replacement installed within this
60-minute time window. If you feel that you cannot, in your estimate, replace any
particular component within this time, first turn off power to the system and then
replace the component. Failure to replace the covers within 60 minutes may result in
damage to system components due to lack of cooling air.
Follow these instructions to remove and replace the chassis fans:
1. Back up the hard disk drive(s) and save the configuration.
2. If necessary, shutdown the network operating system.
3. Turn off the HP NetServer and display.
4. Disconnect all telephone cables and power cords.
5. Remove the side cover.
6. Remove the individual fan assembly by pressing the handles and pulling the assembly out of
the chassis.
Removing a Rear Chassis Fan
Install the new fan assembly by using the above procedures in reverse.
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Replacing the I/O Fans
The I/O fans are mounted on the PCI board guide, just forward of the PCI sockets on the I/O board. These
fans are individually replaceable and may be hot swapped.
CAUTION
Do not run this NetServer for more than 60 minutes without all covers in place. Any
component being replaced must be removed and a replacement installed within this
60-minute time window. If you feel that you cannot, in your estimate, replace any
particular component within this time, first turn off power to the system and then
replace the component. Failure to replace the covers within 60 minutes may result in
damage to system components due to lack of cooling airflow.
Follow these instructions to remove and replace the I/O fans:
1. Back up the hard disk drive(s) and save the configuration.
2. If necessary, shutdown the network operating system.
3. Turn off the HP NetServer and display.
4. Disconnect all telephone cables and power cords.
5. Remove cover.
6. Remove the fan by pressing in on the tab and sliding the fan out of the chassis (see figure
below).
Removing the I/O Fans
Replace the fan by using the above procedure in reverse.
Replacing the Processor Fans
The processor fans are individually mounted just to the rear of the system board assembly. These fans are
individually replacable and may be hot-swapped.
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CAUTION
Replacing Parts
Do not run this NetServer for more than 60 minutes without all covers in place. Any
component being replaced must be removed and a replacement installed within this
60-minute time window. If you feel that you cannot, in your estimate, replace any
particular component within this time, first turn off power to the system and then
replace the component. Failure to replace the covers within 60 minutes may result in
damage to system components due to lack of cooling air.
Follow these instructions to remove and replace the processor fans:
1. Back up the hard disk drive(s) and save the configuration.
2. If necessary, shutdown the network operating system.
3. Turn off the HP NetServer and display.
4. Disconnect all telephone cables and power cords.
5. Remove the right side cover (HP NetServer LH 6000) or the bottom cover (HP NetServer LH
6000r).
6. Remove the individual fan assembly by pressing the handles and pulling the assembly out of
the chassis.
Removing a Processor Fan
Install the new fan assembly by using the above procedures in reverse.
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Replacing the Hot Swap Mass Storage Cage
The hot-swap mass storage cage has two printed circuit boards (PCBs) mounted on the cage. In the
occurrence of a failure, the entire cage, along with the PCBs, must be replaced.
To replace the cage:
1. Back up the hard disk drive(s) and save the configuration.
2. If necessary, shutdown the network operating system.
3. Turn off the HP NetServer and display.
4. Disconnect all telephone cables and power cords.
5. Remove the bezel and the appropriate cover(s).
6. Unlock the mass storage cage lock.
7. Remove all disk modules from the hot-swap cage.
CAUTION
Note and mark the order of the installed hard disk drive modules in the hot swap
cage so that you install them later in the exact same order. Failure to do this may
result in serious data-corruption problems.
8. Disconnect all power cords and cables from the hot-swap drive cage.
9. Remove the two screws (accessible after removing the appropriate cover and air baffle)
securing the side of the cage to the chassis.
Remove cage mounting screws
10. Remove the six screws securing the cage to the front of the chassis.
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Remove cage mounting screws
11. Slide the cage out of the chassis. Install the new cage by reversing the removal procedure.
Replacing the I/O Board
The procedure is the same for the rack-mount and the pedestal HP NetServers once you gain access to the
I/O board.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
4. For both rack-mounted and pedestal models, gain access to the I/O board.
NOTE
In the rack-mounted version, this board is under the top cover, in the pedestal
version, it is under the left cover.
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
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5. Remove the two I/O fans.
6. Remove the front board hold-down.
7. Remove all PCI boards.
8. Remove the PCI board guide.
9. Disconnect all cables from the I/O board.
10. Remove the 3 screws at the rear of the I/O board that secure it to the chassis.
11. Eject the I/O board from the socket in the Power Management/Interconnection board by rotating
the retaining latches until they point away from the chassis.
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CAUTION
Replacing Parts
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
4. For both rack-mounted and pedestal models, gain access to the system board assembly.
NOTE
In the rack-mounted version, this assembly is under the right side lower cover, in the
pedestal version, it is under the top right cover.
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
5. Access the system board assembly.
Processor
board
Captive
fastener
Cover
System
board
System Board Assembly showing System and Processor Boards
The processor board is mounted on the system board.
Processor Board
To access the processor board for replacement of the part, it is necessary to disassemble the entire system
board assembly.
1. Remove the Processor fans
2. Remove the Processor cage covers – Undo the thumbscrew and lift the cover away from the
cage
3. Remove the Processor and Terminator assemblies. Note positions of processors and
terminators for reinstallation.
4. Remove the fan guides, upper and lower – remove two screws on each guide
5. Remove the Processor cage support – remove two screws and slide the support upward
releasing the four tabs from the slots on the cages
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6. Remove the Processor board assembly from the system board assembly – remove ten screws
– eight at base of Processor Cages, four upper and four lower, and two at stiffener/strut.
7. Remove the VRMs. Note positions of the DIMMs for reinstallation.
8. Remove the Processor Cage – Upper and lower – remove four screws each cage
9. Remove the Processor board stiffener/strut – remove two screws
10. Replace the Processor board with the new Processor board.
11. Reinstall the VRMs
12. Reassemble the System Board Assembly.
Replacing the System Board
The procedure is the same for the rack-mount and the pedestal HP NetServers once you gain access to the
system board assembly.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
4. For both rack-mounted and pedestal models, gain access to the system board assembly.
NOTE
In the rack-mounted version, this assembly is under the right side lower cover, in the
pedestal version, it is under the top right cover.
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
5. Access the system board assembly.
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Replacing Parts
Processor
board
Captive
fastener
Cover
System
board
System Board Assembly showing System and Processor Boards
The system board provides the base support for the processor board.
1A
2A
3A
4A
DIMM
Slots
1B
2B
3B
4B
S1
System Board
NOTE
The system board includes a metal carrier tray. Do not remove the tray.
To access the system board for replacement of the part, it is necessary to disassemble the entire system
board assembly.
1. Remove the Processor fans
2. Remove the Processor cage covers – Undo the thumbscrew and lift the cover away from the
cage
3. Remove the Processor and Terminator assemblies. Note positions of processors and
terminators for reinstallation.
4. Remove the fan guides, upper and lower – remove two screws on each guide
5. Remove the Processor cage support – remove two screws and slide the support upward
releasing the four tabs from the slots on the cages
6. Remove the Processor board assembly from the system board assembly – remove ten screws
– eight at base of Processor Cages, four upper and four lower, and two at stiffener/strut
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7. Remove the DIMMs. Note positions of the DIMMs for reinstallation.
8. Record the configuration switch settings for setting the replacement system board.
9. Replace the system board with the new system board.
10. Set the configuration switches
11. Reassemble the System Board Assembly.
12. Reset the time and date if necessary.
Replacing the Power Management/Interconnect Board
The replacement procedure is the same for the rack-mount and the pedestal HP NetServers once you gain
access to the Power Management/Interconnection board.
1. Log off all users and gracefully shut down the network operating system according to directions
in your NOS documentation.
2. Power down the HP NetServer.
3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
CAUTION
The power supplies will continue to provide standby current to the NetServer until
the power is disconnected.
4. For both rack-mounted and pedestal models, gain access to the Power
Management/Interconnection board.
WARNING
Always disconnect the power cords before removing the covers, to avoid exposure
to high energy levels that may cause burns when parts are short-circuited by metal
objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure
to shock hazard from telephone ringing voltages.
5. Remove the rear chassis fans.
6. Remove the power supply fans.
7. Remove the accessory fans.
8. Remove the System Board Assembly.
9. Remove the I/O Board.
10. Remove all cables connecting to the Power Management/Interconnection board (see figures,
below).
NOTE
Cables are connected to both the bottom and top of the Power
Management/Interconnection board. Be sure to disconnect all cables before
removing the Power Management/Interconnection board.
11. Remove the eight screws holding the Power Management/Interconnection board to the chassis
(see figures).
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Chapter 6
Replacing Parts
Power Management/Interconnection Board Access – Left Side/Top
Power Management/Interconnection Board Access – Right Side/Bottom
12. Lift up the Power Management/Interconnection board and gently slide it sideways out of the
chassis.
Install the replacement Power Management/Interconnection board using the above procedure in reverse.
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Replacing the PCI Hot-Swap Assembly
The Olx board is mounted within the slot cover on the rear of the HP NetServer. To access the Olx board it is
necessary to remove the slot cover from the rear panel.
1. Remove the two screws mounting the cover to the rear panel.
2. Access the interior and disconnect the Olx cable from the I/O board.
3. Remove the Olx circuit board from the housing by moving the two tabs that fit over the board
and hold it to the housing.
Install the replacement board by aligning it component side toward the housing and aligning the
mounting hole on the board to the post on the housing. The board will then snap into place.
Hot-Swap Board Assembly
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Chapter 6
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Replacing Parts
Index
1
12V Fault, 13
2
256 Colors, 26
3
3D Video Modes, 26
A
accessory board
guidelines, 23
acetone, 55
Acoustic Emissions, 27
activity LED
hard disk drive, 12
Activity LED, 76
Adjust Contrast, 14
Advanced Programmable Interrupt Controller
APIC, 17
altitude, 27
Amber Attention LED
PCI, 13
ammonia, 55
anti-static wrist strap, 79
anti-tip foot, 3
APIC, 17
arrows
front panel, 15
B
Battery Backup Module
replacing, 84
Beep Codes, 47
benzene, 55
bezel
removing, 1
BIOS Recovery, 60
Boot Block, 29
boot order, 17
boot priority, 17
C
Cables and Part Numbers, 41
Cabling Diagram, 41
Caution
light pipes, 77
CD-ROM
eject hole, 65
LEDs, 12
problems, 65
chassis guides, 8
CLEAR CONFIG, 58
use, 58
Clear Configuration, 29
Clear Password, 29
component failure, 11
Component Info, 14
configuration
clearing, 57
configuration switch
S1, 28
configuration switches
S5-S8, 29
Connector Pinouts, 17
control panel
lock, 11
replacing, 80
cover
illustration, 3
removing LH6000r, 3
covers
removing LH6000, 1
Covers, Bezel, Front Panel, 33
D
DC Power Switch, 11
depth
system, 28
Diagnostic Tests, 43
diagnostics, 43
DiagTools, 44
dimensions, 27
DIMMs, 21
disk array controllers, 24
Down Arrow
front panel, 15
Drive Failure Predicted, 13
Drive Fault, 13
dual-channel RAID controller, 24
E
Enter
front panel, 15
Error Messages, 48
Escape
front panel, 15
Event Log menu
location, 15
Event Log Menu
using, 45
exploded view
Covers, Bezel, Front Panel, 33
Exhaust Fans, 37
105
Index
Mass Storage, 35
Power Supply, I/O Board, Fans, 34
System Board Assembly, 36
External SCSI (Wide) LVD Cable, 41
F
fans
replacing I/O, 92
replacing power supply, 90
replacing Rear Chassis, 91
Flexible Disk Cable, 41
Flexible disk drive
boot priority, 17
Flexible Disk Drive
LEDs, 12
Problems, 66
front panel, 9
arrows, 15
Front Panel Console Switch, 11
front view, 9
FW Info, 14
G
Green LED, 14
H
hard disk drive
LED indicators, 12
height
system, 27
Hot Plug PCI Boards, 23
Hot Swap Mass Storage Cage
replacing, 94
Hot-swap disk drive module, 76
hot-swap mass storage
cage, 22
primary, 22
HP NetRAID controller
boot priority, 17
HP NetRAID DIMM
replacing, 81
HP NetServer Assistant, 61
humidity, 27
I
I/O board
illustration, 31
I/O Board
replacing, 95
IDE CD-ROM, 22
IDE CD-ROM Cable, 41
IDE CD-ROM drive
boot priority, 17
Indicators, LED, 76
Information Assistant Documentation CD-ROM, 1
Input voltages, 28
interleaved memory, 21
Internal SCSI (Wide) LVD Cable, 41
106
Internal SE SCSI Cable, 41
IRQs, 17
K
key
bezel, 1
Key, 41
keyboard
lock, 11
problems, 67
Keyboards, 41
L
LAN
LEDs, 14
LAN
Connector, 21
LEDs, 76
rear, 13
Left Arrow
front panel, 15
light pipes, 13
hot-swap drives, 12
Light pipes, LED, 77
lighter fluid, 55
Locking Latch, 6
lost clusters, 66
low voltage differential. See LVD
LpA, 27
LVD SCSI, 70
M
Main Menu, 14
maintenance, 55
mass storage, 22
Mass Storage Guidelines, 22
memory
guidelines, 21
interleaved, 21
problems, 64
Mini-DIN
Connectors, 20
mouse
problems, 67
N
NetRAID
guidelines, 24
technology, 24
NetRAID Assistant, 25
Network Interface Card, 67
problems, 67
NIC, 67
problems, 67
O
Olx board, 103
Index
P
parallel port
connector, 19
Parts Information, 33
Parts List, 38
password
clear, 29
Password Problems, 59
PCI Attention LEDs, 13
PCI boards
boot priority, 17
PCI Hot-Swap Assembly
replacing, 103
PCI LED
amber, 13
green, 13
PCI slot, 13
pinouts, 17
POST Routines, 46
power, 28
availability, 28
problems, 68
Power Cords, 41
Power Management/Interconnect Board
replacing, 101
Power Management/Interconnection board, 32
power supply
LEDs, 14
replacing, 79
Specifications, 28
Power-On Self-Test "POST", 43
pre-failure condition, 11
preventive maintenance, 55
Primary Mass Storage Power Cable, 41
printer/datacomm
problems, 78
processor
problems, 77
replacing board, 97
Processor
replacing, 88
Processor Fans
replacing, 92
R
RAID array, 25
RAID channel, 24
read/write errors, 66
rear
LEDs, 13
rear view, 10
Remote Control board, 24
Remote Management Cable, 41
Replaceable Parts List, 38
Reset
switch, 11
resolution
video, 26
retaining latches, 7
Right Arrow
front panel, 15
RJ-45 connection, 14
S
SCSI
internal controller, 70
Subsystem Problems, 69
SCSI A channel, 24
SCSI Configuration Utility, 71
SCSI port
connector 50 pin, 19
SCSI Port
connector 50 pin narrow, 19
Secondary Mass Storage, Non-Hot-Swap Device,,
41
Secure Mode Indicator, 11
serial port
connector, 18
Service, 14
Setup utility
boot priority, 17
SGRAM, 26
single-ended SCSI devices, 70
size, 27
sound level, 27
specification, 26
standby power, 1
Status LED, 76
status screen, 11
switch settings, 28
System Battery
replacing, 82
system board
illustration, 30
replacing, 99
system board assembly
gaining access, 59
illustration, 30
removing, 7, 8
weight, 8
System Info, 14
system information, 15
System Memory
replacing, 85
T
tape heads, 55
telephone cables, 7
temperature, 27
third-party components, 61
tools, 79
Top Tools
board, 24
TopTools, 61
107
Index
transfer rate
SCSI, 70
trichlorethylene, 55
troubleshooting, 55
Troubleshooting Checklist, 61
U
Ultra2 hard disk drive modules, 76
Ultra2 SCSI, 70
Ultra-2 SCSI, 22
Up Arrow
front panel, 15
V
VAC, 28
video
3D Video Modes, 26
connector pinouts, 17
108
memory, 26
Video/Monitor Problems, 73
Volt/Amps, 28
voltage, 28
VRM
replacing, 89
W
Watts, 28
weight
system, 28
Weight and Dimensions, 27
width
system, 27
Z
Z-bracket, 5