Samsung DCS 400si Specifications

CONTENTS
CONTENTS
Digital Communications System
General Description
Every effort has been made to eliminate errors and ambiguities in the information
contained in this guide. Any questions concerning information presented here should
be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, INC., 2700 NW
87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG
TELECOMMUNICATIONS AMERICA, INC. disclaims all liabilities for damages
arising from the erroneous interpretation or use of information presented in this
guide.
CONTENTS
telecommunications
Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA, INC. reserves the right without
prior notice to revise information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA, INC. also reserves the right
without prior notice to make changes in design or components of equipment as
engineering and manufacturing may warrant.
Copyright 1999
Samsung Telecommunications America, Inc.
All rights reserved. No part of this manual may be reproduced in any form or by any
means—graphic, electronic or mechanical, including recording, taping, photocopying
or information retrieval systems—without express written permission of the publisher
of this material.
PRINTED IN USA
4/99
TA B L E O F C O N T E N T S
PART
1
DESCRIPTION
ELECTRICAL SPECIFICATIONS .................................................................... 3.1
DIMENSIONS AND WEIGHTS ....................................................................... 3.1
ENVIRONMENTAL LIMITS ............................................................................. 3.2
CABLE REQUIREMENTS ............................................................................... 3.2
SYSTEM TONES ............................................................................................. 3.2
KEYSET LED INDICATIONS ........................................................................... 3.4
RESERVE POWER DURATION ESTIMATES ................................................ 3.4
SYSTEM CALL CAPACITY ............................................................................. 3.5
FEATURES
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
5
MAIN CABINET ............................................................................................... 2.1
EXPANSION CABINET ................................................................................... 2.1
COMMON CONTROL CARDS ........................................................................ 2.2
INTERFACE CARDS ....................................................................................... 2.2
POWER SUPPLY (DPCU) ............................................................................... 2.5
SYSTEM DAUGHTERBOARDS ...................................................................... 2.5
STATION EQUIPMENT ................................................................................... 2.8
SPECIFICATIONS
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
4
GENERAL DESCRIPTION .............................................................................. 1.2
SIZE AND CONFIGURATION ......................................................................... 1.2
TECHNOLOGY ............................................................................................... 1.4
PROGRAMMING ............................................................................................. 1.5
HARDWARE DESCRIPTIONS
2.1
2.2
2.3
2.4
2.5
2.6
2.7
3
PAGE
SYSTEM OVERVIEW
1.1
1.2
1.3
1.4
2
CONTENTS
SYSTEM FEATURES DESCRIPTIONS ....................................................... 4.1.2
STATION FEATURES DESCRIPTIONS ....................................................... 4.2.1
DISPLAY FEATURES DESCRIPTIONS ....................................................... 4.3.1
SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ................................... 4.4.1
SAMPLE SMDR PRINTOUT WITH CALLER ID AND CALL COST ............. 4.5.1
SAMPLE UCD REPORT .............................................................................. 4.6.1
UCD CALL STATISTICS OVERVIEW .......................................................... 4.7.1
UCD AGENT STATISTICS OVERVIEW ....................................................... 4.8.1
SAMPLE TRAFFIC REPORT ....................................................................... 4.9.1
TRAFFIC REPORT OVERVIEW ................................................................ 4.10.1
SAMPLE ALARM REPORT ........................................................................ 4.11.1
GENERAL USER INFORMATION
5.1
5.2
5.3
5.4
5.5
5.6
5.7
RADIO FREQUENCY INTERFERENCE ......................................................... 5.1
FCC REQUIREMENTS ................................................................................... 5.1
TELEPHONE COMPANY INTERFACES ......................................................... 5.2
UNDERWRITERS LABORATORIES ............................................................... 5.4
MUSIC ON HOLD WARNING ......................................................................... 5.4
EQUAL ACCESS REQUIREMENTS ............................................................... 5.4
DISA WARNING .............................................................................................. 5.4
DCS 400si GENERAL SYSTEM DIAGRAM
CONTENTS
1.1
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The DCS (Digital Communications System) 400si is a digital telephone system designed
for small to medium-sized businesses. It can operate with the functionality of a square key
system, PABX or a combination of both (hybrid). The DCS 400si employs the very latest
DSP (Digital Signal Processor) technology and utilizes dynamically allocated time slots
providing 384 usable ports.
The DCS 400si offers a variety of interface cards that allow connection to the public telephone network or to private networks. These are generally referred to as trunk cards. Two
types of telephones can be connected to the system. Proprietary digital phones called
“keysets” connect to digital line interface cards (DLI). Standard telephones generally called
“single line sets” connect to single line interface cards (SLI). In addition, DLI station ports
are used to connect peripheral devices such as door phones, serial interface devices and
add-on modules and CTM modules. Miscellaneous circuits are provided to allow such
optional features as external paging, music on hold, background music, common audible
devices, alarms and emergency power failure telephones. Most interface cards can be
inserted or removed with power on to eliminate unnecessary service interruptions while
performing maintenance.
All DCS 400si keysets utilize a single PCB with surface-mounted components assuring
the highest product quality and long life. Samsung’s customary large, easy-to-read displays and LEDs design make them much easier to use. In many instances, sophisticated
features are made simple through the use of friendly display prompts or push-on/push-off
feature keys.
Expanding the 400si system is both economical and easy. Stack the expansion cabinet on
top of the main cabinet to double the size of the system. A Removable Customer Module
(DCDM) and a Removable ROM Module make it convenient to upgrade to future feature
packages.
1.2 SIZE AND CONFIGURATION
The DCS 400si is a fully modular system comprised of a main cabinet and one additional
expansion cabinet, interface cards and electronic keysets. Each cabinet has 10 universal
card slots providing 192 ports. A fully expanded system has 384 universal ports capable
of supporting various combinations of stations and trunks. The DCS 400si cabinets are
identical in construction and have a passive backplane with all active circuitry located on
the plug-in circuit boards. This means that any enhancements to the system are done on
the cards and do not require replacement of the cabinet(s).
1.2
CONTENTS
DCS 400si System Maximum Capacities
CONTENTS
To ta l P o rts
K e y s e ts
an d 32B
AO M
6 4 B u tto n
M o d u le
S LT
A n a lo g
Tr u n k s
T 1 /P R I
D ig it a l
Tr u n k s
B R I D ig it a l
S t a t io n s
Tr u n k s
P o wer
F a ilu re
Tr a n s fe r
Ma i n Ca b i net
192
192
32
192
160
6 (144)
10
16
Ex p a nsi on Ca b i net
192
192
32
192
160
6 (144)
10
16
Tota l
384
384
MAX . 32
384
320
12 (288)
20
32
SINGLE CABINET SYSTEM
192 ports (Figure 1–1)
•
•
•
•
•
•
•
•
•
•
Stylish metal cabinet
Wall mounted or free standing
Common Contral Processor slot
10 Universal Card slots
2 Power Supply slots
Power distribution board
AC & DC power cables
Top, front and side covers
16 Circuit Power Failure Transfer board (optional)
Ring Generator and Message
Waiting Lamp Supply (optional)
FIGURE 1–1
TWO CABINET SYSTEM
384 ports (Figure 1–2)
•
•
•
•
•
•
•
•
•
•
•
2 stackable metal cabinets
Free standing (castors/legs)
Common Control Processor slot
Expansion Control Processor slot
20 Universal Card slots
4 Power Supply slots
Power distribution board
AC & DC power cables
Top, front and side covers
2–16 Circuit Power Failure Transfer board (optional)
Ring Generator and Message
Waiting Lamp Supply (optional)
FIGURE 1–2
1.3
1.3 TECHNOLOGY
CONTENTS
SWITCHING
System switching is accomplished by means of a custom IC “engine” that provides 256
switchable digital channels. When expanded to a two cabinet system the matrix is expanded to 512 digital channels. The engine is controlled by its own 16 bit Motorola MC
68302 microprocessor and switching control program. The 68302 microprocessor is specifically designed for communication systems. Each of the 512 digital channels is automatically assigned to carry voice or data as required by system operation in a PCM format.
In addition, the system also utilizes Digital Signal Processors (DSPs). Each DSP may be
configured by the switching control program as a DTMF receiver or as a C.O. tone detector on a per-call basis. Each engine chip contains four DSP channels. One engine chip is
located on the central processor card. Additional DSP’s can be easily added using plugon daughterboards. This means that a system can contain a total of 68 DSP channels
when fully expanded. These 68 DSP channels are fully shared throughout the system as
a common resource. Additionally, 24 dedicated CID DSPs can be added to support the
Caller ID feature. These 24 dedicated DSPs are fully shared throughout the system. Consult your Technical Manual–Installation Section for provisioning details.
MEMORY
The DCS 400si system is a Stored Program Control (SPC) multiprocessor system. The
main system program and operating system (OS) are stored in four EPROM (Erasable
Programmable Read Only Memory) chips totaling 2,048 kilobytes of memory. These four
EPROMs plug into sockets on the DROMD daughterboard which plugs onto the DCCP
(main processor) board. Please see section 2.6, DROMD Daughterboard, for more details.
The customer database and main processor scratch pad memory are contained in 2 Mbytes
of SRAM (Static Random Access Memory) which is located on the main DCCP board. In
case of a power outage the SRAM is protected by an onboard lithium battery for up to
2,000 hours.
An optional DCDM (DCS 400si Customer Data Module) daughterboard can be plugged
onto the DCCP that provides an additional 2 Mbytes of “Super Capacitor” backed SRAM
memory. This SRAM memory is an auxiliary customer database storage location that can
be used to store a copy of the customer’s most recent system database. The super capacitor will maintain the DCDM memory up to 150 hours in case of a power outage. Please
see section 2.6 for more detailed information on the DCDM.
MICROPROCESSORS
The DCS 400si uses distributed processing. Its primary (CCP) processor is a 16 bit Motorola
MC68302 operating at a clock speed of 16 MHz. This processor provides local control of
the 256 PCM channels in a single cabinet system. In an expanded system, an additional
1.4
processor (ECP) is coupled with the primary processor expanding the system to 512 PCM
channels. Secondary processors are located on station and trunk cards. The tertiary level
of processing is done in the keysets. The digital keysets use a Hitachi H8 processor for
data communication within the DCS 400si.
1.4 PROGRAMMING
The DCS 400si is a self-configuring system. This means that immediately after applying
power, the DCS 400si reads the types and locations of all installed cards and telephones
and assigns default data to them. This data provides for system operation minutes after
applying power. All trunks and stations are assigned according to the default numbering
plan. This numbering plan is flexible and may be changed to suit customer requirements.
The installing technician customizes this default data to meet the end user’s requirements.
The system can be programmed from any LCD display keyset without interrupting system
operation. There are three levels of programming: TECHNICIAN, CUSTOMER AND STATION. The technician level has access to all programs and can allow the customer access
to system programs as needed. Technician and customer access are controlled by different security passcodes and access procedures. Station programming allows the individual
station user to set various options applicable to their station only. Keyset users have more
options than single line users. Each station user has their own passcode. The Customer
or Technician level programming can also be used to set individual station options.
The DCS 400si also provides for the use of a proprietary windows based computer program called PCMMC. This permits a technician to program the system using a personal
computer. PCMMC can be used on-site to modify the customer database or to download
(save) the entire customer database to a file. This file can then be saved as a backup and
can be uploaded when required to restore the database.
Through the use of modems, PCMMC can access a DCS 400si system remotely (off-site)
to make database changes or perform uploads or downloads of the customer database
as if the technician were on-site.
1.5
CONTENTS
PART 2. HARDWARE DESCRIPTIONS
2.1 MAIN CABINET
The main cabinet functions independently as a stand alone
192 port system or it may be
combined with the expansion
cabinet to make 384 ports.
The cabinet is comprised of a
card cage and a passive back
plane enclosed in a sturdy
metal cabinet that can be wall
mounted or set on casters.
Top, front and side panels can
FIGURE 2–1
be easily removed for installation and servicing. The main cabinet comes with a power distribution board and AC
power card mounted in the left side.
The main cabinet provides ten (10) universal card slots. A variety of interface cards for
stations, trunks and miscellaneous functions are installed in these 10 slots. Dedicated
slots are provided for the Common Control Processor (DCCP) and two (2) power converter units (see Figure 2–1).
An optional single line ring generator with message waiting lamp supply can be installed in
the left side of the cabinet. The right side of the cabinet provides space for an optional 16
circuit power failure transfer card and functions as a cable channel for 25 pair amphenol
cables to the MDF.
2.2 EXPANSION CABINET
The expansion cabinet
mounts directly on top of the
main cabinet and locks in
place to provide a fully expanded 384 port system. The
expansion cabinet is virtually
identical to the main cabinet.
It also has 10 universal slots
and 3 dedicated slots for 2
power supplies and an Expansion Control Processor
FIGURE 2–2
(DECP). An optional ring generator with message waiting lamp supply and 16 circuit power failure transfer board can
also be mounted in the expansion cabinet.
2.1
CONTENTS
2.3 COMMON CONTROL CARDS
CONTENTS
CENTRAL CONTROL PROCESSOR (DCCP)
The DCS 400si system must have a DCCP card which contains the system software on
the DROMD daughterboard. The DCS 400si Central Control Processor (DCCP) controls
the system operation. The DCCP installs in the DCCP/ECCP slot in the first cabinet of the
system. The DCCP is required for a one cabinet or two cabinet system operation. The
DCCP has a 256 time slot switch matrix and 4 DTMF DSP receivers built in. With a two
cabinet system a D4SWD daughterboard must be installed on the DCCP to expand the
switch matrix to 512 time slots. The addition of the D4SWD board also provides 16 DTMF
receivers. The DCCP supports the following options.
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l
8 position DIP Switch (make busy IO, T1 clocking and default numbering plan)
Manual reset switch
MOH Volume Control
2 Page Relays (via 6 pin modular jack #1)
External Page Output / External MOH Input (via 6 pin modular jack #2)
MOH Internal Melody chip
2 SIO ports (RS-232c-9pin) (1 built-in and 1 optional)
8 LED’s giving operational status of the CPU, major and minor alarms, T1 clocking
and maintenance and administration indications.
EXPANSION CONTROL PROCESSOR (DECP)
To expand the DCS 400si to more than a single cabinet system, the expansion control
processor card is required in the second cabinet. The DECP processor communicates via
a high level data link control (HDLC) to the DCCP. The special HDLC cable connects the
DCCP to the DECP. The DECP can have one of two types of daughterboards installed on
it to increase the systems DSP resources for station use or Caller I.D. use.
2.4 INTERFACE CARDS
These cards provide the interface connections for telephone lines, stations and
miscellaneous functions to the DCS 400si. These cards fit into the universal card slots in
the main and expansion cabinet to configure the system as required. As the system utilizes
dynamic time slot allocation each interface card is assigned only the required number of
time slots or ports. This provides for more efficient use of the 384 ports.
8 UNIVERSAL TRUNK CARD (D8UTK)
The DCS 400si 8 port Universal Trunk card is selectable on a per circuit basis for loop
start, ground start, DID and E&M tie line type trunks. All trunk types supported are software programmable. It can be inserted into any universal slot. Each D8UTK uses 8 ports.
16 CIRCUIT TRUNK CARD (D16TK)
The DCS 400si 16 port Trunk card provides 16 loop start trunks. The D16TK supports
Caller ID service and can be inserted into any universal slot. Each D16TK uses 16 ports.
2.2
DIGITAL TRUNK CARD (DTPRI)
The Digital Trunk Card (DTPRI) supports either T1 or PRI (ISDN) service. The DCS 400si
supports six T1/PRI cards per cabinet or a total of 12 per system. The five LEDs on the
front of the card provide indications for Activity, Synchronization, Loss of Signal, Alarm
Indicating Signal and Level 2 Activity. It can be inserted into any universal slot and uses 24
ports.
When used as T1 service this card provides up to 24 circuits in any combination of the
following signaling protocols:
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l
Loop start
Ground start
DID (Direct Inward Dialing)
E & M tie trunk or two way DID calling
NOTES: Caller ID is not available on T1 span but Automatic Number Identification (ANI)
via inband DTMF signaling is supported.
When used for ISDN–PRI service, this card can support National ISDN (NI2), No. 5 ESS,
and DMS 100 custom protocols. It can be inserted into any universal slot. This card provides
up to 23 ISDN “B” channels and 1 ISDN “D” channel.
8 BRI (BASIC RATE INTERFACE–D8BRI)
The 8 BRI card supports 8 trunk or station level ISDN Basic Rate Interface (i.e., 2B plus D)
circuits. The nine LEDs on the front of the card provide ISDN (Layer 2 protocol) activity
indications per BRI circuit and one busy/idle LED. The DCS 400si supports 20 BRI S/T
(station or trunk) interface cards. It can be inserted in any universal slot. Each D8BRI uses
16 ports.
24 DIGITAL LINE INTERFACE (D24DL)
The digital line interface card provides service to all DCS keysets, 32 button AOM, serial
interface module (SIM), door phone interface module (DPIM) and the 64 button module.
This card is a twenty four circuit digital station interface card that provides selectable
1B+D service or 2B+D service. It can be inserted into any universal card slot. When selected for 2B + D service each card uses 48 ports instead of 24. When selected for 1 B +
D service each card uses 24 ports.
16 SINGLE LINE INTERFACE with MESSAGE WAITING (D16SL)
This card is a sixteen circuit analog station interface for industry standard single line telephones or other analog peripheral devices (voice mail, etc.). It provides the overvoltage
protection required for connection to the telephone company off premises extension circuits (OPX). Industry standard Message Waiting voltage for single line message waiting
lamps is also provided by this card. It can be inserted into any universal card slot. Each
D16SL uses 16 ports.
2.3
CONTENTS
24 SINGLE LINE INTERFACE (D24SL)
This card is a twenty four circuit analog station interface for industry standard single line
telephones or other analog peripheral devices. The 24 SLI does NOT contain any overvoltage protection and does not qualify as OPX. It can be inserted into any universal card
slot. Each D24SL uses 24 ports.
KEYSET DAUGHTERBOARD –DLI (KDb-DLI)
This is a small daughterboard that can be installed inside any 24 or 12 button DCS keyset.
The KDb-DLI will provide one additional DLI circuit for the connection of any digital station
device such as a keyset, add-on module, SIM or DPIM. This KDb-DLI will only operate
when the keyset is connected to a DLI card that is set for 2B+D operation so it can use the
second B channel. The KDb-DLI can not be installed in a 7B keyset.
KEYSET DAUGHTERBOARD–SLI (KDb-SLI)
This is a daughterboard that can be installed inside any 24 or 12 button DCS keyset. The
KDb-SLI will provide one additional SLI circuit for the connection of any standard telephone device. This KDb-SLI will only operate when the keyset is connected to a DLI card
that set for optioned for 2B+D operation so it can use the second B channel. The KDb–SLI
can not be installed in the 7B keyset.
NOTE: The circuitry on a KDb-SLI does not provide a physical loop open disconnect
signal or have the overvoltage protection necessary for OPX operation.
AUTO ATTENDANT / UCD (DAAUP)
This optional card can be used for either the Automated Attendant, Uniform Call Distribution or a combination of both. Each DAAUP card provides 8 ports of automated attendant
and memory for four (4) minutes of recorded announcements for either AA or UCD operation. A maximum of 5 DAAUP cards can be installed in either a single or two cabinet
system. For more information about the Automated Attendant and UCD, see section 4.1
System Features.
MISCELLANEOUS APPLICATIONS PROCESSOR 1 (DMAP1)
The optional DMAP1 card provides the following miscellaneous functions in addition to
those that are on the DCCP card.
1. Four engine chips with embedded DSPs that provide 16 DTMF receivers.
2. Connectors for ONE daughterboard that can be one of the following:
a. D4SWD capability (Provides 16 additional DTMFR)
b. DR2CID capability (Provides 16 channel DSP for CID)
3. Miscellaneous functions:
a. Two External MOH Volume Control
b. Two RS232C 9 Pin Serial Input/Output
2.4
CONTENTS
c. MOH Internal Melody #2
d. 1 Modular 6 Pin Modular Jack for External (2 inputs) MOH inputs
e. 1 Modular 6 Pin Modular Jack for External Page (2 outputs) and Alarm Contacts
The DMAP1 card must be installed in the main cabinet. There can only be one DMAP1 in
a two cabinet system.
2.5 POWER SUPPLY (DPCU)
Each DCS 400si cabinet can contain either one or two plug-in power converter units (i.e.,
system power supply). The power converter units can be powered by either 110/220 volt
AC or -48 volt DC input. The DPCU converts these input voltages to +5 volts, -5 volts and
48 volts DC output power to the DCS 400si system.
Multiple DPCUs provide a more cost efficient and serviceable method to meet the various
configurations of stations and trunks. Each DPCU can power 96 devices. The devices are
determined as circuits that require 48 volts DC from the system. To calculate the 48 volt
load, count each device as one unit of power times the number of circuits per card. For
example a 24 port DLI card (D24DL) supplies 48 VDC to each keyset so each DLI port
counts as 1 power unit. Therefore each D24DL counts as 24 power units. The following
interface cards use 48 VDC and count towards the total required power units.
1.
2.
3.
4.
5.
D24DL (1B+D)
D24DL (2B+D)
D24SL
D16SL
8UTRK
24 power units
48 power units
24 power units
16 power units
8 power units
Other types of interface cards do not use 48 VDC from the system supply so they should
not be counted.
2.6 SYSTEM DAUGHTERBOARDS
DROMD DAUGHTERBOARD
The DCS 400si ROM daughterboard (DROMD) mounts on the DCCP and supports up to
8 Mbytes of program memory space to support the system operating program. This board
is equipped with sockets and the EPROM chips that contain the system program (software) plug into these sockets. Thus, the EPROMs are plugged into this daughterboard
and it is plugged as a single unit into the DCCP board. This makes it physically easier to
change system software. Every DCS 400si system must be equipped with a DROMD
daughterboard to operate. The EPROMs are not included with the DROMD. The software
must be ordered separately.
DCDM DAUGHTERBOARD
This optional, but highly recommended, Customer Data Module board mounts on the
DCCP and provides 2 Mbytes of “Super Capacitor” backed RAM memory. This allows for
a separate removable database storage location on the DCCP board. Thus, it supple2.5
CONTENTS
ments the 2 Mbytes of on-board battery backed RAM. The purpose of the DCDM is to
provide a convenient, fast, easy to use, and reliable means of restoring a database to the
DCCP board. It is primarily used as:
a. a diagnostic tool to check for a faulty DCCP board
b. a means to allow defaulting the system database (e.g., to check for customer database programming problems) while still preserving the original database, and
c. a means of restoring a specific database in 2-3 minutes to a new or existing DCCP in
support of a and b above.
Due to the fact that during a PCMMC database upload the system database is changing
over a 25 to 30 minute period, system call processing operation must be halted during the
upload process. Thus, an upload should only be done during periods of time when loss of
system call processing will not affect the customer’s business operations (e.g., after working hours). Consequently, providing a DCDM allows a means for rapid restoration of a
system database (i.e., within a few seconds) without incurring this lengthy interruption of
system call processing capability. It should be remembered that specific entries in the
system database can always be changed using KMMC or PCMMC in the on-line mode
without incurring the loss of system call processing produced by a full or partial PCMMC
database upload.
D4SWD DAUGHTERBOARD
The DCCP must be provided with a D4SWD daughterboard to expand the system-switching matrix from 256 ports to 512 ports. However, adding this daughterboard also adds 16
DTMF receiver resources and a gain/loss controllable conference package to the system,
which allows the system to provide a higher quality conference arrangement for 4 and 5
party conference calls. Now, it is possible to provide the D4SWD daughterboard to the
DCCP simply to add the DTMF receiver resources and higher quality conference capability without expanding to a second shelf. Thus, in future, expanding to a second shelf
becomes easy.
The DCCP has 4 DTMF receiver resources on-board, the DECP has none, and the MAP1
has 16 DTMF receiver resources on-board. Adding a D4SWD daughterboard to the DCCP
increases its and the system’s DTMF receiver capability to 20 (i.e., 4 on-board plus 16 on
the D4SWD daughterboard). Adding a D4SWD daughterboard to the DECP adds 16 DTMF
receiver resources to the system total. Finally, adding a D4SWD daughterboard to the
DMAP1 board provides a total of 32 DTMF receiver resources to the system (i.e., 16
DTMF receivers on-board and 16 DTMF receivers provided by the D4SWD daughterboard).
DR2CID DAUGHTERBOARD
The DCS 400si 24-channel CID (Caller ID) detector daughterboard (DR2CID) mounts on
the DCCP, DECP or the DMAP1. The DR2CID provides up to 24 receivers for CID detection maximum when plugged on to the DCCP and/or DECP cards. When the DR2CID
daughterboard is plugged on to the MAP1 card, it will only provide 16 caller ID receivers
(i.e., since the on-board DTMF receivers already use 16 time slots and the entire board is
2.6
CONTENTS
only allocated 32 service time slots maximum). These time slots are not associated with
the 192 universal time slots.
DSIOD DAUGHTERBOARD
The DCS 400si SIO (Serial Input/Output) daughterboard mounts on the DCCP card. This
DSIOD provides 1 additional isolated 9-pin RS232 serial port (i.e., in addition to the onboard 9-pin RS232 port) on the DCCP. The DSIOD 9-pin connector #2 on the DCCP has
a maximum data speed of 38400 bps.
DRAD DAUGHTERBOARD
The DCS 400si 2-channel DRAD (Data Rate Adapter) daughterboard mounts on the DCCP
card and allows for the use of 2 Serial Interface Modules (SIMs) on the DCS 400si system.
There are no options to select on this daughterboard. SIM settings are controlled via
KMMC and/or PCMMC programming.
2.7
CONTENTS
2.7 STATION EQUIPMENT
CONTENTS
LCD 24B Keyset (see Figures 2–3 and 2–4)
l Built-in speakerphone
l 24 programmable keys (16 with tri-colored LEDs)
l Four fixed function keys
l 32 character display (2 x 16) with three associated soft keys and a scroll key
l UP/DOWN buttons for digital control of speaker, handset and ringer volumes
l Eight selectable ring tones
l Desk- or wall-mounted
l Available in almond or charcoal
FIGURE 2–3
FIGURE 2–4
STD 24B Keyset (see Figures 2–5 and 2–6)
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Built-in speakerphone
24 programmable keys (16 with tri-colored LEDs)
Four fixed function keys
UP/DOWN buttons for digital control of speaker, handset and ringer volumes
Eight selectable ring tones
Desk- or wall-mounted
Available in almond or charcoal
2.8
CONTENTS
FIGURE 2–5
FIGURE 2–6
LCD 12B Keyset (see Figures 2–7 and 2–8)
l 32 character display (2 x 16) with three associated soft keys and a scroll key
l Built-in speakerphone
l 12 programmable keys (six with tri-colored LEDs)
l Four fixed function keys
l UP/DOWN buttons for digital control of speaker, handset and ringer volumes
l Eight selectable ring tones
l Desk- or wall-mounted
l Available in almond or charcoal
FIGURE 2–7
FIGURE 2–8
2.9
Basic 12B Model Keyset (see Figures 2–9 and 2–10)
• Built-in speakerphone
• 12 programmable keys (six with tri-colored LEDs)
• Four fixed function keys
• UP/DOWN buttons for digital control of speaker, handset and ringer volumes
• Eight selectable ring tones
• Desk- or wall-mounted
• Available in almond or charcoal
FIGURE 2–9
FIGURE 2–10
7 Button Model Keyset
(see Figures 2–11 and 2–12)
• 7 programmable keys
• Three fixed function keys
• UP/DOWN buttons for digital control of
speaker and ringer volumes
• Eight selectable ring tones
• Desk or wall mounted
• Available in almond or charcoal
FIGURE 2–11
2.10
CONTENTS
CONTENTS
FIGURE 2–12
32 Button Add-On Module (AOM) (see Figures 2–13 and 2–14)
• 32 programmable keys with red LEDs
• Two fixed function keys
• UP/DOWN buttons for digital control of speaker and ringer volumes
• Available in almond or charcoal
• One to four can be assigned to any DCS keyset to provide executive off-hook voice
announce, and additional programmable keys (see Figure 2–15)
• Can operate as a stand-alone handsfree telephone unit
• Includes ringer, microphone and speaker
FIGURE 2–13
FIGURE 2–14
2.11
64 Button Module (see Figures 2–16)
• 64 programmable keys with red LEDs
• Available in almond or charcoal
• One to four can be assigned to any DCS keyset to provide additional programmable
keys
FIGURE 2–15
FIGURE 2–16
2.12
CONTENTS
Door Phone Interface Module (DPIM) and
Door Phone (see Figures 2–17 and 2–18)
• The DPIM adapts any DLI circuit for use with
the door phone unit
• Commonly used to request entry through
locked doors (interior or exterior) or as a
room monitoring box
• Provides contact control to be used with customer-provided electric door lock
• Door phone is wall-mounted
• Door phone is weather resistant
CONTENTS
FIGURE 2–17
FIGURE 2–18
Serial Interface Module (SIM)
(See Figure 2–19)
• Provides an RS232 connection required for SMDR, PCMMC, TSAPI, TAPI 2.1, UCD
Reports and Traffic Reports
• Connects to any DLI circuit
• Maximum of 2 per system (requires optional DRAD board on DCCP)
2.13
Computer Telephony Module (CTM)
(See Figure 2–20)
• Provides RS232 connection via DB9 to a PC for TAPI applications
• Connects to any DLI port and any DCS keyset
CONTENTS
FIGURE 2–19
FIGURE 2–20
2.14
PART 3. SPECIFICATIONS
CONTENTS
The following tables provide technical data for the DCS hybrid/key telephone system.
3.1
ELECTRICAL SPECIFICATIONS (DPCU)
AC INPUT
120 (85–135) VAC (57–63 Hz)*
240 (170–270) VAC (57–63 Hz)
FUSE RATING 5 AMPS/250V
DC INPUT
43–56 VDC
POWER CONSUMPTION
157 WATTS MAX. PER POWER SUPPLY
FUSE RATING 5 AMPS/250V
BTU RATING (MAX)
535 BTU per Hr. per POWER SUPPLY
DC OUTPUT
+5 VOLTS, 4.5 AMPS MAX
-5 VOLTS, 0.5 AMPS MAX
-56 VOLTS (-48 NOMINAL), 1.5 AMPS MAXIMUM
DC BATTERY CHARGING
CURRENT
-56 VOLTS 0.4 AMPS MAXIMUM
FUSE RATING 4 AMPS/250V
3.2
DIMENSIONS AND WEIGHTS
HEIGHT
WIDTH
DCS 400si SYSTEM: MAIN CABINET
18"
23"
14"
33 lb.
EXPANDED SYSTEM: TWO CABINETS
36"
23"
14"
67.5 lb.**
4.25"
8.50"
9"
2.563 lb.
6"
9"
4.25”
2.563 lb.
32 BTN ADD-ON-MODULE
4.25"
4.25"
9"
1.188 lb.
64 BUTTON MODULE
4.25"
4.25"
9"
1.25 lb.
5”
3.88”
1.25”
6.8 oz.
12/24 BUTTON DIGITAL KEYSET
7 BUTTON DIGITAL KEYSET
DOOR PHONE
* Normal factory setting
DEPTH
** Maximum Two Cabinet Overall Floor Loading–89 lbs per Sq. Ft.
3.1
WEIGHT
3.3
ENVIRONMENTAL LIMITS
CONTENTS
OPERATING TEMPERATURE
32–104 °F/0–40 °C
STORAGE TEMPERATURE
-13–158 °F/-25–70 °C
HUMIDITY
3.4
10–90 ° Non Condensing
CABLE REQUIREMENTS
EQUIPMENT
CABLE
AWG
MAX FEET
MAX METERS
DIGITAL KEYSET
1 PR. TWISTED
24
1300
400
32 BTN MODULE
1 PR. TWISTED
24
1300
400
64 BTN MODULE
1 PR. TWISTED
24
1300
400
SINGLE LINE STATION 1 PR. TWISTED
24
3000
1 KM
DOOR PHONE
2 PR. TWISTED
24
330*
100
SIM
1 PR. TWISTED
24
1300
400
*This is the maximum distance a door phone can be from the DPIM. The DPIM can be up
to 900 cable feet from the KSU. The total distance must not exceed 1230 feet.
3.5
SYSTEM TONES
TONE
FREQUENCIES
CADENCE
DIAL TONE
350 + 440 Hz
CONTINUOUS
RINGBACK TONE
440 + 480 Hz
1 sec on + 3 sec off
DID RINGBACK TONE
440 + 480 Hz
2 sec on + 4 sec off
BUSY TONE
480 + 620 Hz
0.5 sec on + 0.5 sec off
DND/NO MORE CALLS
480 + 620 Hz
0.25 sec on + 0.25 sec off
TRANSFER/CONF
350 + 440 Hz
0.1 sec on + 0.1 sec off
CONFIRMATION TONE
350 + 440 Hz
0.05 sec on + 0.05 sec off
ERROR TONE
480 + 620 Hz
0.05 sec of tone 1/0.05 sec of tone 2
3.2
SYSTEM TONES
CONTENTS
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you can
dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
3.3
3.6
KEYSET LED INDICATIONS
CONDITION
CONTENTS
LED COLOR
LED ON
LED OFF
OFF
–
OFF
RED/GREEN
STEADY
–
AMBER
500 ms
500 ms
RED/GREEN
500 ms
500 ms
RINGING C.O. CALL
GREEN
100 ms
100 ms
RINGING INTERNAL CALL
GREEN
100 ms
100 ms
DND INDICATION
RED
112 IPM for 500 ms
500 ms
OPERATOR CALLS
RED
100 ms
100 ms
ANS/RLS (DND)*
RED
112 IPM for 500 ms
500 ms
ANS/RLS (HDSET MODE)
RED
STEADY
–
TRSF (FORWARD ALL)
RED
STEADY
–
LINE IDLE
LINE IN USE
RECALL
CALL ON HOLD
*Overrides headset mode
3.7
RESERVE POWER DURATION ESTIMATES (in minutes)*
No. of No. of
Cabs. PCUs
UPS CAPACITY IN VOLT AMPS (VA)
250
400
450
600
900
1250
2000
5
13
24
31
47
75
180
1
1
1
2
8
10
24
40
70
2
2
8
10
24
40
70
2
3
13
22
35
2
4
10
13
25
*These are approximate values based on average UPS run times. Specific UPS devices,
due to their internal contruction, can have greater or lesser values.
3.4
3.8
SYSTEM CALL CAPACITY
BHCA
4,000
3.5
CONTENTS
PART 4. FEATURES
CONTENTS
SYSTEM FEATURES
Account Code Entry
Forced
Voluntary
All Call Voice Page
Attention Tone
Authorization Codes
Forced
Voluntary
Auto Attendant†
Automatic Hold
Automatic Number Identification (ANI)
Background Music
CADENCE–Integrated Voice Mail
Call Costing
Caller Identification†
Automatic Number Identification (ANI)
and Caller ID
Name/Number Display
Next Call
Save CID/ANI Number
Store CID/ANI Number
Inquire Park/Hold
CID/ANI Review List
Investigate
Abandon Call List (100)
CID/ANI on SMDR
Number to Name Translation (1500)
Call Forwarding
All Calls
Busy
No Answer
Forward DND
Busy/No Answer
Follow Me
External
To Voice Mail
Preset Destination
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups (20)
Established
Call Waiting/Camp-On
Centrex/PBX Use
Chain Dialing
Class of Service
Common Bell Control
Conference
Add On (5 Party)
Unsupervised
Splitting
Computer Telephony Integration (CTI)
TAPI
TSAPI
Customer Set Relocation
Data Security
Database Printout
Dialed Number Identification Service
(DNIS)
Direct In Lines
Direct Inward Dialing (DID)
T1/Copper
Busy or Camp-On Option
Pass Through to Tie Lines
Ring Plan Timed Destination Routing
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines (T1/Copper)
Executive Barge-In (Override)
Station or Trunk
With/Without Warning Tone
Executive/Secretary Pooling
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Ringing
Time Based Routing–6 Plans
Automatic/Manual
Holiday Schedule
Ground Start Trunks (T1/Copper)
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
ISDN Service
PRI
BRI Station or Trunk
Least Cost Routing
Live System Programming
From any Display Keyset
With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Microphone On/Off per Station
Music on Hold—Flexible
Off Premises Extensions (OPX)
Operator Group
Overflow
Operator
Station Group
Paging
Internal Zones (4)
External Zones (4)
All Internal
All External
Page All
†Requires optional hardware and/or software. Ask your dealer for details.
4.1.1
Park Orbits (10)
Power Failure Transfer
Primeline Selection
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Remote Programming—PC
Ring Modes
Time Based Routing–6 Plans
Automatic / Manual
Holiday Schedule
Temporary Override
Ring Over Page
Single Line Connections
Speed Dial Numbers (2500)
Station List (50 Max)
System List (500 Max)
Speed Dial by Directory
Station Hunt Groups (50)
Distributed
Sequential
Unconditional
Station Message Detail Recording (SMDR)
Station Pair
Station to Station Restriction
System Alarms
System Alarm Reporting
Maintenance
Printer
Station
System Directory
Tenant Services (2)
Toll Restriction
By Line or Station
Eight Dialing Classes
Special Code Table
Time of Day
Toll Restriction Override
Tone or Pulse Dialing
Traffic Reporting
Transfer
Screened/Unscreened
Voice Mail Transfer Key
With Camp-On
Trunk Groups (49)
Uniform Call Distribution (UCD)†
Maximum of Twenty Groups
Call Statistics
Agent Statistics
Group Supervisors
Automatic Reports
Universal Answer
Voice Mail Integration
Walking Class of Service
4.1 SYSTEM FEATURE DESCRIPTIONS
CONTENTS
ACCOUNT CODE ENTRY
Station users may enter an account code (maximum 12 digits) before hanging up
from a call. This account code will appear in the SMDR printout for that call record.
Keyset users may enter this code using an account (ACCT) key without interrupting a conversation. Single line telephone users must temporarily interrupt the call
by hook-flashing and dialing the feature access code. Account codes can be up to
12 digits long.
FORCED
When forced, they are always verified from a system list of 500 entries. Account
codes are always printed on the SMDR report. They can contain digits 0–9 only.
VOLUNTARY
Users may elect to enter an account code for any call. They can contain digits 0–9,
3 and #. There is no limit to the number of voluntary account codes because they
are not stored in system memory.
ALL CALL VOICE PAGE
Users can page all internal and all external paging zones at the same time by
dialing the All Page code. Keysets may be restricted from making or receiving
pages in system programming. A maximum of 99 keysets can be programmed to
receive page announcements.
ATTENTION TONE
To get your attention, a brief tone precedes all page announcements and intercom
voice calls. There are separate programmable duration timers for page and voice
announce tones.
AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. A maximum of 250
four digit authorization codes can be either forced or voluntary. When used, authorization codes will automatically change the dialing station’s class of service to the
level assigned to the authorization code. Authorization codes may be programmed
to print or not print on SMDR.
FORCED
When a station is programmed for forced authorization, the user must always enter
this code before dialing is allowed. The dialed authorization code is verified from
the system list of 250 authorization codes.
VOLUNTARY
Any station user can always enter an authorization code before they begin dialing.
The dialed authorization code is verified from the system list of 250 authorization
codes.
4.1.2
AUTO ATTENDANT
The integrated digital automated attendant feature (DAAUP) provides eight ports
per card for simultaneous answering and call processing. A maximum of five cards
can be installed in one system. Each sixteen professionally recorded announcements inform callers of the progress of their calls. Several examples are the following: “I’m sorry. There is no answer,” “That station is busy” and “Invalid number.
Please try again.” A maximum of four minutes of super capacitor backed (100
hours) random access memory (RAM) provide up to 48 customer recordings for
announcements or greetings. Twelve individual announcements (boxes), each with
its own dialing options, allow you to build call routing branches as needed. Callers
are routed through the branches by dialing extension numbers or single digits. This
system is compatible with Starmail and Cadence.
NOTE: Announcements recorded on one DAAUP card can not be played to callers
on another DAAUP card.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always
automatically places a C.O. call on hold. Intercom calls can be automatically held
only by pressing TRSF or CONFERENCE. Each keyset user can enable or disable
Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are installed. Each user may adjust this level by the use of
a volume control program at the selected keyset.
CADENCE–INTEGRATED VOICE MAIL
The 400si can be equipped with Samsung’s proprietary integrated voice mail and
auto attendant card (CVM16A) It provides 4–16 ports of voice processing, expandable in four port increments. Because it is built into the system it provides such
feature as one touch Call Record, Answering Machine Emulation and Voice Mailbox Administration with interactive keyset displays. Ask your dealer for literature on
CADENCE.
CALL COSTING
The 400si provides programmable call costing tables to calculate the cost of incoming
and outgoing calls. Rates are calculated by the number dialed, time of day, day of
week and may include surcharges. Display keysets can be set to show the call
duration timer or the call cost. The SMDR report will show either the call duration or
the call cost depending on the station selection. One call handled by multiple callers
will cost each call segment separetely.
4.1.3
CONTENTS
CALLER IDENTIFICATION
AUTOMATIC NUMBER IDENTIFICATION (ANI)
With ANI service display keyset users can see the telephone number of the calling
party. This service is only available from a long distance telephone company over a
digital trunk. A name can be associated with a specific ANI number in the CID/ANI
translation table. ANI numbers and names can be used with the following caller
identification features as noted.
CALLER ID
The Caller ID feature requires that optional hardware be installed in the DCS 400si
System. In addition, Caller ID service must be provided by your local telephone
company. The availability of the calling party name or number depends on the type
of CID service offered by your local telephone company. The Caller ID feature is
dependent on having an LCD keyset to show the name or number in the top line of
the display. Caller ID names and numbers can be used with the following identification features as noted.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the CID name or CID/ANI
number in the display. Regardless of which one is selected to be seen first, the
NND key is pressed to view the other pieces of CID or ANI information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID or ANI information associated with this
next call in queue at your station. Either the CID name or CID/ANI number will show
in the display depending on your N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID/ANI information, you may
press the SAVE key. This saves the CID or ANI number in the Save Number feature. Pressing the SAVE number redial key will dial the CID/ANI number. The system must be using Least Cost Routing (LCR) to save and dial saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID or ANI information, you may
press the STORE key. This saves the CID/ANI number as a speed dial number in
your personal speed dial list. The system must be using LCR to dial the stored
number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you may
view the Caller ID or ANI information before you retrieve the call. This may influence how you choose to handle the call.
4.1.4
CONTENTS
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID/ANI information for calls
sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who
was called. After investigating, you may barge-in on the conversation, disconnect
the call or hang up.
ABANDON CALL LIST (100)
The system has a system-wide abandon call list that stores CID/ANI information for
the last 100 calls that rang but were not answered. The list is accessed using the
administrator’s passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can use the NND key to toggle between
the CID name, CID or ANI number and the date and time the call came in. The
system must be using LCR to dial numbers from the abandon call list.
CID/ANI ON SMDR
The Station Message Detail Records report can be set to include CID/ANI name
and CID/ANI number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.
NUMBER TO NAME TRANSLATION (1500)
The system provides a translation table for 1500 entries. When the CID or ANI
number is received, the table is searched. When a match is found, the system will
display the corresponding name. This will allow users in areas that do not support
deluxe Caller ID or only have ANI service to provide names for regular callers.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
4.1.5
CONTENTS
feature. The forwarded station user can continue to originate calls as usual. If no
key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user
can originate calls as usual.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive calls if present. The timer is
programmable on a per-station basis to allow for differences in individual work
habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. These C.O. calls forward only after the programmable
external call forward delay timer expires.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
PRESET DESTINATION
If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It can only be programmed by the system technician or
system administrator. When any station does not have FWD/NO-ANSWER set,
the call will ring this preset destination if one is programmed.
4.1.6
CONTENTS
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD
twice during a call. Calls placed on exclusive hold can only be retrieved at the
keyset that placed the call on hold. Intercom calls are always placed on exclusive
hold.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the
call automatically. There are no extra buttons to press and there is no lost time
looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number or by pressing the feature button and
then dialing the extension.
GROUPS (20)
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 20 pickup groups available. A station cannot be in more than one
pickup group. To use this feature, station users either dial the access code or press
the assigned feature button followed by the pickup group number.
ESTABLISHED
This feature enables a keyset user to pick-up an establish call in progress at a
single line extension connected to a modem on a PC. An EP key with this extension number must be programmed on the keyset. Established call pickup is useful
with PC dialing programs that outdial from a large list of telephone numbers. Let
the computer dial for you, then press the EP key to speak with the called party.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a
4.1.7
CONTENTS
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook
ring signal through the speaker and single line stations receive a tone in the handset. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has been set.
Optionally any station can be programmed to automatically camp-on to a busy
station instead of having to press the camp-on button or dial a camp-on code.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using these services.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or chain
together as many speed dial numbers as are required.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of
service can be customized in memory to allow or deny access to features and to
define a station’s dialing class. Each station can be assigned different classes of
service for day and night operation.
COMMON BELL CONTROL
The DCCP card provides two relays to control a customer-provided common bell or
common audible device. These contacts must be programmed as members of a
station group and may provide steady or interrupted closure.
CONFERENCE
The system allows six simultaneous conferences up to 5 parties each.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined together in an add-on conference. Parties may be eliminated or added after a conference has been established. *Requires D4SWD to provide gain control when 3 or
more trunks are in the conference.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
SPLIT
A keyset user can “split” a conference into separate outside calls, then speak with
each caller privately. Then the individual calls can be conferenced again in any
combination.
4.1.8
CONTENTS
NOTE: This feature requires individual trunk buttons and auto-hold must be enabled.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the DCS 400si
and a personal computer system (PC) or a local area network (LAN). Caller ID or
ANI service is required for TAPI and TSAPI inbound call applications that use the
CID/ANI information to display computer records in conjunction with the presentation of the call to the station on the DCS 400si. TAPI and TSAPI are described
below.
TAPI
Jointly developed by Intel and Microsoft, TAPI (Telephony Applications Programming Interface) delivers telephony features to the Windows desktop. TAPI is an
open application interface (OAI) protocol that supports First Party Call Control. A
Computer Telephony Module (CTM) is required to connect any keyset to a personal computer running Windows 3.1 or Windows 95. The number of CTMs that
can be installed on a system is only limited to the number of keyphones. The features and functionality of the 400si keyset are not changed.
TSAPI
Telephony Services Application Programming Interface (TSAPI) was developed by
Novell and AT&T and is the method of integrating the DCS 400si system to a computer. TSAPI is a LAN based solution allowing computers to communicate directly
to the telephone system over the network system. This establishes a logical connection rather than a physical connection between telephone and computer. It eliminates the cost and administrative overhead of connecting every PC to a desktop
phone. It emphasizes third-party call control. (Example: calls can be tracked as
they are transferred, making it more suited to large office applications). TSAPI can
emulate first-party type call control for the 400si system, rather than from the telephone as TAPI does. For example, to make a call the 400si, rather than the telephone would dial the phone number, and the call would be then transferred to the
telephone. Novell Telephony Services 2.1 or higher specifies the data communications link between the Novell Netware file server running the Netware Telephony
Services NLM and the Samsung 400si. The physical connection from the Novell
Telephony server to the DCS 400si is an EIA-232 connection via a Samsung Serial
Interface Module (SIM).
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations
in the 400si without wiring changes. All individual station assignments such as
trunk ring, station group, station COS, station speed dial, button appearances, call
forwarding, etc. will follow the Customer Set Relocation program.
4.1.9
CONTENTS
DATA SECURITY
Single line extensions used with modems and facsimile machines can be programmed so that they will not receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive C.O. ringing pattern
instead of intercom ring pattern. Devices connected to an SLI card receive a disconnect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This information can be directed to a printer or the PC screen and may be done either on-site or
remotely. A complete database or specific data blocks may be obtained.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming trunk the DCS 400si can route calls
based on the numbers received.
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring directly at
any station or group of stations.
DIRECT INWARD DIALING (DID) T1/COPPER
The DCS 400si can use local telephone company-provided DID service via a T1
span or D8UTK card. When programmed, anyone dialing a user’s personal number rings directly to that user’s office. DID calls to a busy station have the option to
return busy signal to the C.O. or return ringback to the C.O. When ringback is
selected, the called station receives off-hook ring. Multiple DID numbers can ring
the same extension or station group and display keysets show a DID directory
name when ringing if a name has been programmed. DID calls can be assigned to
the six ring plan destinations. This allows routing of DID calls that have different
destinations to be routed to other destinations at different times. DID calls that are
directed to ring a voice mail machine can be identified by a special digit (see Voice
Mail Integration). It is also possible to program E & M trunks to follow the DID
translation tables, allowing the system to use both way DID type service. DID pass
through also allows DID digits to be repeated on an outgoing trunk. This permits
DID calls to be sent to a second system while the DID service is at one location.
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and
receive system dial tone or a music source. Users can now place internal calls or if
permitted, calls using C.O. lines. The caller must have a tone dial phone and know
his/her DISA security code. DISA lines can be used as both way lines or incoming
only. The C.O. lines used for DISA must have disconnect supervision. The requirement to put in a DISA security code can be disabled if desired.
4.1.10
CONTENTS
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group
by access code when LCR is activated. When restricted, the station user must use
a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters). In addition, each personal speed dial number, system speed
dial number and entry in the DID translation table may be assigned a name (maximum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. See the
Dial by Name feature (Display Features).
DISA SECURITY
Telephone fraud and long distance thefts are a serious concern. The 400si provides a strong DISA security system. If an incorrect DISA passcode is entered
repeatedly (as is the case with “hackers”), the DISA system can be automatically
disabled temporarily. Both the number of incorrect passcode attempts and the time
that DISA is disabled are programmable. In addition, all failed attempts to access
DISA print on SMDR (if provided) with a “DE” DISA error flag.
DISTINCTIVE RINGING
A user knows the type of call received by the type of ring heard. Outside calls have
a single ring repeated while internal calls have a double ring repeated.
In addition any trunk or station can be programmed to ring a keyset with a predefined ring tone (1–8) or a single line port with a predefined cadence (1–5) selection. This provides for easy identification of special lines or extensions that ring
your phone.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to activate a
contact closure. This can be used to operate a customer-provided electric door
lock release mechanism. The contact closure timer is programmable from 100–
2500 ms.
DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone
to a DLI port. Pressing the button on the door phone produces a distinctive ring
(three short rings repeated) at the assigned station or station group. If not answered within a programmable time, the system releases the door phone and stops
the ringing. Stations may call the door phone directly and monitor the surrounding
areas. Door phones follow the system ring mode plan.
4.1.11
CONTENTS
E & M TIE LINES (T1/COPPER)
Your office can be connected to another office with a tie line. Use it to make calls to
stations in the other system. If programming allows, you can access lines in the
other system to make outside calls. Tie line calls can be put on hold, transferred
and conferenced in the same way as are other outside calls. Users accessing the
tie line from the other system can get a line in your system and make outgoing
calls. These calls can be controlled by assigning a dialing class to the tie line. Your
local telephone company may use E&M tie lines to provide DID service. In this
case these tie lines can be programmed to follow the DID translation table. See
DID. Translated E & M tie line calls have Day and Night routing capabilities.
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override
the automatic privacy of another station or monitor an outside trunk. Programming
allows barge-in with or without a warning tone. Stations may also be programmed
as “secure” so that they cannot be barged-in on.
WITH WARNING TONE
When the barge-in with tone option is set, the barging-in keyset has its microphone
on and the barged-in on station receives an override display. A double burst of
warning tone sounds and repeats every ten seconds. This feature does not work
from single line sets.
WITHOUT WARNING TONE
When the barge-in without tone option is set, the barging-in keyset has its microphone muted and the barged-in on station does not receive an override display.
This feature does not work from single line sets.
TRUNK MONITOR or SERVICE OBSERVING
This feature allows the user who barged-in to retain the trunk call after the original
station has hung up.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL
LAWS CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS FEATURE.
EXECUTIVE/SECRETARY POOLING
Each keyset may be defined as a BOSS or a SECRETARY in system programming. Each BOSS can have up to four SECRETARIES and each SECRETARY
can have up to four BOSSES. These arrangements are known as executive/secretary pools. There can be multiple pools in a system. When a BOSS is in DND, all
calls to the BOSS ring the first SECRETARY assigned to that BOSS; if that SECRETARY is busy, the call hunt to the next available SECRETARY assigned to that
BOSS. If the SECRETARY must communicate with the BOSS while he/she is in
DND, pressing the corresponding BOSS button on the SECRETARY’s keyset re4.1.12
CONTENTS
sults in an Auto Answer intercom call being made to the BOSS (providing the BOSS
is free). A station can only be the BOSS of one SECRETARY pool. In addition, a
station cannot be in more than one pool.
EXTERNAL MUSIC INTERFACES
The 400si provides an interface for connecting a customer-provided external music source. Additional two sources can be provided with additional hardware. These
sources can be used for background music, station music on hold, trunk music on
hold and transfer music on hold.
EXTERNAL PAGE INTERFACES
The DCS 400si common control card (DCCP) provides one external page output
and two zone control relays. Resources from an added miscellaneous applications
card (DMAP1) can be combined to provide two external zones. Multiple relays may
be assigned to each zone.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will flash the central
office or PBX. This is used for custom calling features on C.O. lines or in conjunction with CENTREX/PBX operation. System programming allows individual flash
times for C.O. and PBX lines. When C.O. or PBX flash is not required, setting the
timers for two seconds releases the existing call and returns dial tone to make a
new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension numbers beginning with the digit 2 or 3. Three digit default extension numbers begin
with 201 and four digit defaults begin with 2001. Station group numbers can be
three or four digits beginning with the digit 5.
Using digits other than 2, 3 or 5 will require the technician to change other feature
access codes in the system default numbering plan. User guides will need to be
modified as these are all written using the 400si default numbering plan.
GROUND START TRUNKS (T1/COPPER)
The 400si can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage. Caller ID or ANI service is not available
on these trunks.
HOT LINE
Stations can be programmed to call a pre-defined station or station group whenever that station goes off-hook. A hot line delay timer of 1–250 seconds can be
programmed to allow sufficient time to make a different call.
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their telephones from the group by pressing the In/Out of Group button providing that there
4.1.13
CONTENTS
is someone still in the group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers. When
desired, the user may put him/herself back into the group by pressing the button
again. Users who do not have this button may dial the access code and the group
desired. A station user is allowed to be in several groups, providing a key and the
extender of that group are assigned for each group on the user’s phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This allows
all members of the group to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows
any outside line to be used for incoming calls only, outgoing calls only or both way
service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dialing
out as well as allow or deny answering for each outside line.
ISDN SERVICE
PRIMARY RATE INTERFACE (PRI)
The DCS 400si supports Primary Rate Interface ISDN. PRI allows simultaneous
data calls, calling party and calling line identification , high speed call setup and
disconnect are among the benefits if ISDN calling. The 23B+D configuration of
ISDN allows call information to be delivered via the data channel (the “D” of 23B+D)
thus leaving the bearer channels (the “B” of 23B+D) available for single use or
combined use to provide a wider bandwidth for data and video. The 400si supports
the most popular protocol standards in the U.S.
PRI Protocols supported:
National ISDN-2 (NI2),
AT&T No. 5 ESS Custom
DMS 100/250
BASIC RATE INTERFACE (BRI)
The DCS 400si BRI card supports trunk or station level Basic Rate Interface services (BRI). Trunk or station BRI use is software programmable. BRI allows simultaneous data calls, called party and calling number identification, high speed call
setup and disconnect are among the benefits if ISDN calling. The 2B+D configuration of ISDN allows call information to be delivered via the data channel (the “D” of
2B+D) thus leaving the bearer channels (the “B” of 2B+D) available for single use
or combined use to provide a wider bandwidth for data and video.
4.1.14
CONTENTS
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station. The DCS
400si LCR program includes the following features:
•
•
•
•
•
•
•
•
Option to use or not use LCR on a tenant basis
Programmable LCR access code
Digit analysis table 3000 entries each with ten digits
Routing by time of day and day of week (4 time bands per day)
Routing according to individual station class
Modify digits table 500 entries
Flexible trunk group advance timer
Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset or personal computer
without interrupting normal system operation. There are three levels of programming: technician, customer and station. The technician level has access to all programs and can allow the customer access to system programs as needed. Technician and customer access are controlled by different security passcodes. Programming from a PC requires the PCMMC program.
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the
paged party to meet the user for a private conversation.
MEMORY PROTECTION
In the event that power is lost to the system, all customer data contained in memory
is retained by the use of a lithium battery for approximately one year. In addition,
the PCMMC computer program may be used to produce a backup copy of the
customer data. Additionally, an optional DCDM daughterboard may be used to
store the system database.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or the no answer condition, the
caller can leave an indication that a message is waiting. The message button will
flash red at the messaged keyset. A single line phone can receive a distinctive
message waiting dial tone or a message lamp indication. Five message waiting
indications can be left at any station.
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When the microphone is disabled,
the keyset cannot use the speakerphone, although on-hook dialing and group listening are still possible.
4.1.15
CONTENTS
MUSIC ON HOLD—FLEXIBLE
With external music on hold sources connected, each C.O. line may be programmed
to receive one of the external sources, internally-generated tones, chime music or
no music when it is placed on hold. If there are no external sources installed, each
line may receive either a system-generated tone or no music. The system-generated tone is a beep every ten seconds. The DCCP card provides an internally
chimed music source playing Green Sleeves and the DMAPI internally chimed
source playing Home on the Range.
OFF PREMISES EXTENSIONS (OPX)
A single line (tip and ring) extension from an 16SLI card may be connected to
telephone company-provided OPX circuits to remote locations. D24SL cards and
KDb-SLIs do not support off premises extensions.
OPERATOR GROUP
The operator group can contain 32 stations to answer incoming calls. Calls to this
group can be set for distributed, sequential or unconditional ringing. Operators can
use the In/Out of Group feature to meet flexible operator requirements. There can
be only one (1) operator group per tenant.
OVERFLOW
OPERATOR
When calls ringing to the operator group go unanswered, they can overflow to
another destination after a programmed period of time. The operator group has its
own timer. The overflow destination can be a station or station group.
STATION GROUP
When calls ringing a station group go unanswered, they can overflow to another
destination after a programmed period of time. Each station group has its own
timer. The overflow destination can be a station or station group.
PAGING
System software allows the use of four internal and four external paging zones.
Stations can page any individual zone, all internal zones, all external zones or all
zones simultaneously. Using system programming, each station may be allowed or
denied the abilities to make and/or receive page announcements to any zone or
combination of zones.
PARK ORBITS
The system has 10 park orbits (0–9). These orbits can be used to park calls prior to
paging and allows the call to be retrieved by dialing a park code plus the orbit
number. Calls parked in this manner can also be retrieved by dialing the park pickup
code (10) plus the station or trunk number. This feature is in addition to Call Park
and Page.
4.1.16
CONTENTS
POWER FAILURE TRANSFER
The DCS 400si cabinet can be equipped with the 16 circuit power fail relay transfer
unit (DPFT). If power fails, these relays can be used to reroute the C.O. lines on the
card to single line telephones. When power is restored to the system, the lines and
stations return to normal operation and calls in progress will be disconnected.
PRIME LINE SELECTION
Any station can be programmed to automatically select a specific line, trunk group,
telephone number, station or station group when the handset is lifted or the speaker
key is pressed (same as Hot Line feature).
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any
line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This
allows up to four other parties to join your conversation by simply pressing the line
button. This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be
customized to best fit the end user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual programmable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
REMOTE PROGRAMMING—PC
Remote programming allows the technician to access the system database from a
remote location for the purpose of making changes to the customer data. Customer-provided modems and a PC using an optional software package will be needed
to implement this feature.
RING MODES
TIME BASED ROUTING – PLANS
Each C.O. line can be programmed to ring at any station or station group. Each line
can be assigned a ring destination based on six (6) different ring plans based on
time of day and the day of the week.
4.1.17
CONTENTS
AUTOMATIC / MANUAL
Ring destinations will automatically change based on time of day and day of week.
At any time the system can be manually forced into a specific ring plan. It will
remain in this ring plan until manually taken out.
HOLIDAY SCHEDULE
The system has a table of 20 dates that are used to define holidays. On a date
designed as a holiday the system will remain in a ring plan for that calendar day
providing the system was already in night service. This feature will override the ring
plan time table.
TEMPORARY OVERRIDE
At any time the system can be forced into a specific ring plan for a temporary period
of time until the next scheduled rin plan automatically takes effect.
RING OVER PAGE
Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door phones and station groups may ring over page in the day
or night mode.
SINGLE LINE CONNECTIONS
Single line ports allow connection of a variety of single line telephones plus facsimile machines, answering machines, loud bells, computer modems, cordless
phones and credit card machines. When connecting customer-provided equipment
to these extensions, compatibility should be checked out before purchase to ensure correct operation. Central office ring cadence can be selected for SLT stations. This is helpful when optional devices cannot detect DCS 400si intercom ring
cadence.
SPEED DIAL NUMBERS (2500)
A library of 2500 speed dial numbers may be allocated as needed. The system list
can have up to 500 numbers and each station can have up to 50 numbers. Speed
dial numbers are assigned in blocks of ten. Each speed dial number may contain
up to 24 digits.
SPEED DIAL BY DIRECTORY
The 400si system provides the user with the ability to look up a speed dial number
and place the call. There are three speed dial selections: personal, system and
station. This feature requires a display keyset.
STATION HUNT GROUPS (50)
System programming allows up to 50 station hunt groups. One of three ring patterns—sequential, distributed and unconditional—is available for each group. Each
unconditional group may contain a maximum of 32 stations and each sequential
and distributed group may contain a maximum of 48 stations. A station may be
4.1.18
CONTENTS
assigned to more than one group. The default directory numbers to call these groups
are 501–549 and default four digit directory numbers are 5001–5049 Group 500 is
reserved for the operator group and is called by dialing “0.” Each station group has
its own recall timer for calls transferred to that group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides, via an optional SIM, records of calls made, received and
transferred. Connecting a customer-provided printer or call accounting system will
allow collection of these records. Each call record provides the following details:
station number, outside line number, start date, start time, duration of call, digits
dialed (maximum 18) and an account code if entered. The system may print a
header followed by 50 call records per page or send continuous records with no
header for use with a call accounting machine. See the sample printouts.
The SMDR format contains many options that allow it to be customized for a
company’s individual needs. Options to print include incoming calls, outgoing calls,
in and out of group status, change in DND status and authorization codes.
STATION PAIR
This feature allows station to be assigned as a “pair”. That is to say a primary and
secondary. Calling the primary station will make both stations ring. Selected features such as Message Notification, DND, Callback, and Class of Service act as
one station. This is convenient when an individual has two offices or an office extension and a cordless extension.
NOTE: Not all system features are applicable to station pairs. Features designed
for a single user may conflict with paired stations.
STATION TO STATION RESTRICTION
This feature restricts any station from calling any other station. It is useful when two
or more companies share the same 400si system but want one operator and maybe
one boss/owner. Not the same as Tenant Service.
SYSTEM ALARMS
The 400si provides two special alarms, SYSTEM and DISA.
The common control card (DCCP) has an alarm sensor pair. When this pair is
short-circuited, the system will ring a preprogrammed destination with a customized SYSTEM alarm message (16 characters maximum). The alarm destination
can be any station or station group.
A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts. The alarm can ring any station or
station group and show an appropriate display (16 characters maximum) at the
assigned stations.
4.1.19
CONTENTS
SYSTEM MAINTENANCE ALARMS
The 400si continuosly performs internal system diagnostics. When either a major
or minor fault is detected the system can ring stations with an ALARM KEY assigned. The keyset display shows information that includes the description, location and date and time stamp for each alarm.
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset
or sent to a printer (see sample Alarm Report in section 4.11 of this document). In
addition to the keyset displays LEDs, the front of the DCCU card will light to indicate a major or minor alarm.
SYSTEM DIRECTORY
Each station, station group and outside line can have an 11 character directory
name. This name will appear on keyset displays to provide additional information
about lines and stations.
TENANT SERVICE (2)
There are several programs that allow the DCS 400si to be installed in tenant
applications. These features allow a technician to split the system in two with each
tenant having individual control over operator groups, page zones, ring modes
(manual or automatic), DISA and customer level programming. Each tenant is separate. No intercom calling between tenants is permitted.
TOLL RESTRICTION
There are 500 allow and 500 deny entries of 11 digits each. Each of these entries
can apply to dialing classes B, C, D, E, F and G. Expensive 976, 1-900, 411 and
operator-assisted calls, as well as specific area and office codes, can be allowed or
denied on a per-class basis. Class A stations have no dialing restrictions and Class
H stations cannot make outside calls.
Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone
company features such as CID blocking (✱67) or call waiting disable (✱70) without
interference to toll restriction or LCR. The Special Code table allows use of these
custom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s
toll restriction class. In addition, users may make calls from a toll restricted station
by using the walking class of service or authorization code feature.
4.1.20
CONTENTS
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRAFFIC REPORTING
The DCS 400si system can store peg counts for various types of calls. These peg
counts can be printed on-demand, daily at 23:59 p.m., or weekly on Saturday at
23:59 p.m. The report includes statistics for each trunk, trunk group, station, station
groups and page announcements. For more details and explanations see sections
4.9 and 4.10 of this document.
TRANSFER
System operation permits station users to transfer calls to other stations in the
system. Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS (49)
Outside lines can be grouped for easy access by dialing a code or pressing a
button. There are 49 trunk groups available. Default access codes are 9 and 801–
848.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to
answer them. It prevents callers from receiving busy signals or lengthy delays before answering. Callers reaching a busy station group are held in queue for an
available agent. First and second announcements reassure the caller until an agent
becomes free. Up to twenty separate UCD groups can be created. Programmable
automatic logout removes a station from the group if a call is placed to an unattended station, thus preventing unanswered calls. A wrap-up timer prevents calls
to a station for a programmable period of time to allow the agent to finish up work
associated with the call.
NOTE: Requires optional hardware. Ask your dealer for details.
MAXIMUM OF TWENTY (20) GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily
diverted to an announcement device and then placed back in the queue. A wrap-up
timer will allow agents to complete paperwork before receiving the next UCD call.
CALL STATISTICS
UCD supervisor positions using a display keyset can monitor the number of calls in
queue, the time that the oldest caller has been waiting, the total number of calls
received for the current day and the average time a caller waits to be answered.
4.1.21
CONTENTS
AGENT STATISTICS
UCD supervisor positions using a display keyset can monitor the number of agents
in a group and how many agents are currently logged in. Each station’s status can
be reviewed for the number of calls answered and the average call length of the
current day.
GROUP SUPERVISORS
Multiple supervisors can be assigned to each group or one station can be given
supervisor status for multiple groups. The group supervisor (using a display keyset)
can add and delete agents in real time from the group to handle the workload.
PRINTED REPORTS
Agent supervisors may run printed reports to a customer-provided printer, showing
the data available on the supervisor displays.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer
any outside lines programmed to ring the UA device. The UA device can be a
station, group of stations, common bell or ring over page.
VOICE MAIL INTEGRATION
The 400si system uses DTMF tones (inband signaling) to communicate with any
compatible voice mail system. Stations can call forward to a voice mail system.
When answered, the system will send DTMF tones routing the caller directly to the
called station user’s mailbox. Keyset users can press one button to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset users
to easily transfer a caller directly to an individual voice mailbox without navigating
through menus.
NOTE: Although most voice mail systems will work with the DCS 400si, the system
data has default values set to work with the Starmail Voice Processing System.
They may need to be changed if you are using another system.
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is restricted. The users may either use the WCOS feature code or the authorization
code feature. Both methods change the class of service to correspond with the
station passcode or authorization code that is dialed. After the call is completed,
the station returns to its programmed class of service.
4.1.22
CONTENTS
STATION FEATURES
CONTENTS
ADD-ON MODULES
APPOINTMENT REMINDER
AUTOMATIC HOLD
AUTOMATIC PRIVACY
BACKGROUND MUSIC
BUSY STATION CALLBACK
BUSY STATION INDICATIONS (BLF)
CALL FORWARDING
CALL LOG
CALL PICKUP
DIRECT STATION SELECTION (DSS)
DO NOT DISTURB (PROGRAMMABLE)
DOOR LOCK RELEASE
EXCLUSIVE HOLD
GROUP LISTENING
HEADSET OPERATION
HEARING AID COMPATIBLE
LINE QUEUING WITH CALLBACK
LINE SKIPPING
LOUD RINGING INTERFACE
MANUAL SIGNALLING
MESSAGE WAITING LIGHT/INDICATION
MUTE MICROPHONE/HANDSET
OFF-HOOK RINGING
OFF-HOOK VOICE ANNOUNCE (STANDARD)
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
ONE TIME DO NOT DISTURB
ONE TOUCH DIALING KEYS
ON-HOOK DIALING
PRIVACY RELEASE
PROGRAMMABLE KEYS
PROGRAMMED STATION MESSAGES
PROTECTION FROM BARGE-IN
PULLOUT DIRECTORY TRAY
PULSE TO TONE SWITCHOVER
REDIAL
AUTO RETRY
LAST NUMBER
MANUAL RETRY WITH LNR
MEMO REDIAL
SAVE NUMBER
REMOTE HOLD
RING MODES
AUTO ANSWER
RING–EIGHT TONE CHOICES
VOICE ANNOUNCE
RINGING PREFERENCE
SPEAKERPHONE
STATION LOCK
TRI-COLORED LIGHTS
VOLUME SETTINGS
HANDSET
BGM
RINGING
PAGING
SPEAKER
OFF-HOOK RING
WALL-MOUNTABLE KEYSETS
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULES
32 AOM
The 32 button add-on module (AOM) adds to the capability of any keyset. The 32
programmable buttons with red buttons can be used for feature keys, DSS/BLF
keys or one touch speed dial buttons. Because this AOM has a microphone and a
speaker it can be used to provide executive off hook voice announce or as a stand
alone unit whenever a handset and dial pad are not required.
64 BUTTON MODULE
The 64 button module adds to the capability of any keyset. Up to four 64 button
modules can be added to each keyset. The 64 programmable red LED buttons with
red LED can be used for feature keys, DSS/BLF keys or one touch speed dial
buttons. A maximum of 32 can be installed in the 400si system.
4.2.1
APPOINTMENT REMINDER
Keysets with an alarm key can be used like an alarm clock. When programmed for
a specific time, the keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the
same time. Up to three alarms may be set at each keyset. Display keysets can also
show a programmed message when the alarm rings.
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is
engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL
button automatically puts the call on hold when this feature is enabled. Pressing
TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call
on hold. This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The
privacy feature can be turned off on a per-line basis.
BACKGROUND MUSIC
When customer-provided music sources are connected, each keyset user may
listen to background music. The HOLD button turns background music on or off
and the volume is controlled by the volume control keys. The number of music
sources is dependent on the number of Trunk A and Trunk A1 cards installed in the
system. Chime music is available from the Trunk A1 card.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one
button or dialing a code. The system rings the caller back when that station becomes idle (a system-wide maximum of 100 callbacks are allowed at one time
including busy station and busy trunk).
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immediately (Forward All), when busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These forward destinations can
all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer
conditions.
4.2.2
CONTENTS
In addition to the three usual methods of forwarding described above, a fourth
option called Follow Me is available. This option allows a station user to set a
Forward All condition from his/her station to another station while at the remote
station. To display the Follow Me condition, the TRSF key lights steady red at the
station that is forwarded. The TRSF key also lights if Forward All is set and no key
is programmed for Forward All.
Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow
or ignore station call forwarding. A per-station option controls whether internal calls
forward to voice mail or not. Single line telephones must have the system administrator program this feature for them.
CALL LOG
With the call log feature, a display keyset user can review the last five (5) external
telephone numbers that were dialed. The numbers can be viewed and/or dialed
using the associated soft keys.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing a
code plus that extension number. The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with
extenders to allow pickup from a specific station or pickup group. The DCS 400si
has 20 programmable pickup groups.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension
numbers. Users press these keys to call or transfer calls to the assigned stations.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System
programming can allow or deny use of the DND feature for each station. Parties
calling a station in DND will receive reorder tone. When in DND mode, calls may be
forwarded to another destination. See Forward DND option. A keyset without a
DND button can activate DND via the feature access code. The ANS/RLS key will
flash at 112 ipm (rapidly) when DND is set. There is a programmable option to allow
a C.O. line to override DND at its ring destination if that destination is a single
station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code to activate
a contact closure for control of a customer-provided electronic door lock.
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no other station can
pick up that call. Intercom calls are automatically placed on exclusive hold.
4.2.3
CONTENTS
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset. It allows
a group of people to listen to the distant party over the speaker without the microphone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the headset
mode, the hookswitch is disabled and the ANS/RLS key is used to answer and
release calls. Keyset users may turn headset operation ON/OFF by keyset programming or more easily by pressing the headset ON/OFF key. The headset key
lights steady red when the keyset is in headset mode. The ANS/RLS key lights if
headset mode is activated by keyset programming only.
HEARING AID COMPATIBLE
All DCS 400si keysets are hearing aid compatible as required by Part 68 of the
FCC requirements.
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or
dial the access code to place his/her station in a queue. The user will be called
back when the line is available (a maximum of 100 callbacks are allowed systemwide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned
off, he/she may press an idle line key and skip to that line without causing the
previous call to go on hold.
LOUD RINGING INTERFACE
The DCCP has 2 relays and the DMAP1 has 4 relays that can be programmed to
provide a dry contact closure for control of a customer provided loud ringing device.
Any of these relays can be programmed to operate with a specific station or station
group.
MANUAL SIGNALLING
Keysets can signal each other via a programmable key. This allows one station to
alert another without establishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being sent to the intended station. An individual manual signalling key must be programmed for each station to be signalled.
MESSAGE WAITING LIGHT/INDICATION
When a message indication is left at a keyset, the MESSAGE button will slowly
flash red. Single line telephones will receive a distinctive dial tone to notify them
that a message is waiting. Message waiting indications can be left for any station or
group of stations.
4.2.4
CONTENTS
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE
key. In addition, keyset users can also mute the keyset microphone while the keyset
is in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate
that another call is waiting. The ring signal is a single ring repeated. The interval is
controlled by a system-wide timer. Single line stations will receive a tone burst
through the handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When transferring a call to a busy keyset or while
listening to busy signal, the station user can press the OHVA key to make an OHVA
call to the busy keyset. If the called keyset is in the DND mode, it cannot receive
OHVA calls.
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
A keyset associated with an add-on module (AOM) may receive an executive offhook voice announcement while on another call. The called keyset user may reply
handsfree without interrupting the call in progress. Only keysets with an off-hook
voice announce button (OHVA) can off-hook voice announce to keysets with AOMs.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for fast
accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called
party answers, the user may speak into the microphone or lift the handset for more
privacy.
PRIVACY RELEASE
This feature will allow another station to join in on your conversation by temporarily
releasing privacy on the C.O. line from your keyset.
Requires a Privacy Release key to be programmed on your keyset. A maximum of
three (3) other people can join in. This uses one of the conference circuits in the
system.
4.2.5
CONTENTS
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys and LCD 12B and
Basic 12B keysets have 12. Each key can be programmed for more than 25 different uses to personalize each phone. Examples of keys include individual outside
line, individual station, group of lines, group of stations and one touch speed dial
buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED
DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR
PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FORWARD and VOICE MAIL TRANSFER. The extender can be a station, a group or
another identifying number.
PROGRAMMED STATION MESSAGES
Any station may select one of thirty (30) messages to be displayed at a calling
party’s keyset. Ten messages are factory-programmed. Two can be individually
customized, i.e., RETURN ON:MAR/22 and RETURN AT 3:30p., the remaining
eighteen can be customized by the system administrator (16 characters maximum).
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot
be barged-in on. A station that is not secure cannot be barged-in on when talking to
a secure station.
PULLOUT DIRECTORY TRAY
A pullout directory tray is conveniently located beneath all keysets. It is used to
record station directory names and speed dial numbers.
PULSE TO TONE SWITCHOVER
When dialing a number on a dial pulse network, a station user can dial # and the
DCS 400si system will begin to send DTMF.
REDIAL
There are five types of external redial available to station users. Each type can
redial up to a maximum of 18 digits.
•
AUTO RETRY—When an outside number is dialed and a busy signal is received, the auto retry feature can be used to reserve the outside line and automatically redial the number for a programmable number of attempts (available
to keyset users only).
•
LAST NUMBER REDIAL—The most recently dialed number on a C.O. line is
saved and may be redialed by pressing the redial key or dialing the LNR access
code.
4.2.6
CONTENTS
•
MANUAL RETRY with LNR—When you make an outside call and receive a
busy signal you can press the LNR key to redial the same number again. This
operation can be manually repeated for a limited number of attempts as defined
by system programming (available to keyset users only).
•
MEMO REDIAL—When you are calling directory assistance you can store the
number you are given using the dial pad and SAVE number feature. There is no
need for a pencil and paper (available to keyset users only).
•
SAVE NUMBER REDIAL—Any number dialed on a C.O. line may be saved for
redial at a later time.
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the
remote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls.
The phone can automatically answer on the speakerphone, voice announce through
the speaker or receive ringing. When the ring mode is selected, keyset users can
choose one of eight distinct ring tones. Forced Auto Answer is invoked by the
calling station and is controlled by the calling station’s class of service.
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call
ringing at the keyset. Using this method, users are assured of answering the oldest
call first. When ringing preference is turned off, the user must press the flashing
button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
SPEAKERPHONE
LCD 24B, STD 24B, LCD 12B and Basic 12B keysets have a built-in speakerphone. The speakerphone enables calls to be made and received without the use
of the handset.
STATION LOCK
With a programmable personal station passcode, any keyset or single line station
can be locked and unlocked to control use of each telephone. There are two lock
options: 1 = LOCKED OUTGOING and 2 = LOCKED ALL CALLS. See the following table for more details.
4.2.7
CONTENTS
U N LO C K ED
1
LO C K ED
O UT GO IN G
2
LO C K ED
A LL C A LLS
Ma ke outsi d e ca lls
Y ES
NO
NO
R ecei ve outsi d e
ca lls
Y ES
Y ES
NO
Ma ke i ntercom
ca lls
Y ES
Y ES
NO
R ecei ve i ntercom
ca lls
Y ES
Y ES
NO
TRI-COLORED LIGHTS
LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED
indications (green, red and amber). LCD 12B and Basic 12B models have six of
these keys and 7B keysets have three. To avoid confusion, your calls always light
green, other calls show red, and recalls light amber.
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset
receiver, background music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by reversing the base wedge. The newest base wedge may not fit all wall mounting scenarios so in these cases the original wall mount/base wedge unit should be used.
4.2.8
CONTENTS
DISPLAY FEATURES
CONTENTS
ACCOUNT CODE DISPLAY
CALL DURATION TIMER
CALL FOR GROUP IDENTIFICATION
CALL PROCESSING INFORMATION
CALLER ID/ ANI INFORMATION
CALLING PARTY NAME
CALLING PARTY NUMBER
CONFERENCE INFORMATION
DATE AND TIME DISPLAY
DIAL BY NAME
DIALED NUMBER
ENHANCED STATION PROGRAMMING
IDENTIFICATION OF RECALLS
IDENTIFICATION OF TRANSFERS
MESSAGE WAITING CALLER NUMBER
OUTSIDE LINE IDENTIFICATION
OVERRIDE IDENTIFICATION
PROGRAMMED MESSAGE DISPLAY
SOFT KEYS
STOPWATCH TIMER
TEXT MESSAGING
UCD SUPERVISOR DISPLAYS
4.3 DISPLAY FEATURE DESCRIPTIONS
ACCOUNT CODE DISPLAY
Account codes are conveniently displayed for easy confirmation. If entered incorrectly, users may press the ACCOUNT key again and reenter the account code.
CALL DURATION TIMER
The system can automatically time outside calls and show the duration in minutes
and seconds. Station users may manually time calls by pressing the TIMER button.
CALL FOR GROUP IDENTIFICATION
When a call is made to a station group, the display shows [CALL FOR GROUP]
and the user’s group number. These calls can be answered with a different greeting than calls to the user’s extension number.
CALL PROCESSING INFORMATION
During everyday call handling, the keyset display will provide information that is
helpful and in some cases invaluable. Displays such as [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to
204], [Recall from 204], [Call for 501], [message from 204] and [FWD ALL to 204]
keep users informed of what is happening and where they are. In some conditions,
the user is prompted to take action and in other cases the user receives directory
information.
CALLER ID/ANI INFORMATION
Caller ID/ANI information is dependent on the use of display keysets. The following
list explains the displays that are used with Caller ID.
NAME/NUMBER DISPLAY
Each display keyset user can decide if he/she wants to see the Caller ID name or
Caller ID/ANI number in the display. Regardless of which one is selected to be
seen first, the NND key is pressed to view the other piece of CID information.
4.3.1
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID/ANI number will
show in the display depending on the N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the SAVE key. This saves the CID number in the Save Number feature.
Pressing the SAVE number redial key will dial the CID number. The system must
be using LCR to dial the saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the STORE key. This saves the CID number as a speed dial number in the
personal speed dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
When a user is informed that an incoming call is on hold or has been parked, the
user may view the Caller ID or ANI information before he/she retrieves the call.
This may influence how the user chooses to handle the call.
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that were answered and calls that rang the user’s station but that
were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, the
selected stations can know to whom the 400si user is speaking. On outgoing calls,
the selected stations can see who was called. After investigating, the selected
stations may barge-in on the conversation, disconnect the call or hang up.
ABANDON CALL LIST (50)
The 400si has a system-wide abandon call list that stores CID/ANI information for
the last 50 calls that rang but were not answered. The list is accessed using the
operator’s passcode. When reviewing this list, the user is provided options to CLEAR
the entry or DIAL the number. The user can use the NND key to toggle between the
CID/ANI name, CID/ANI number and the date and time the call came in. The system must be using LCR to dial numbers from the abandon call list.
4.3.2
CONTENTS
CALLING PARTY NAME
For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name
before answering. The names must be stored in the system directory list and can
be up to 11 characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s extension number before the call is answered.
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed
at the controlling station when it is added. When a station is added, its display
shows [Conf with xxx] alerting the user that other parties are on the line.
DATE AND TIME DISPLAY
In the idle condition, the current date and time are conveniently displayed. Display
keysets can have a 12 or 24 hour clock in either the ORIENTAL or WESTERN
display format with information shown in upper case or lower case letters.
DIAL BY NAME
Each station and speed dial number can have an associated directory name. Any
station or speed dial number can be selected by scrolling alphabetically through a
directory list. There are three directories:
1. System wide speed dial list
2. Personal speed dial list
3. Station directory list
This online “phone book” allows display keyset users to look up and dial any speed
dial number or station in seconds.
DIALED NUMBER
When an outside call is made, digits are displayed as the user dials them. If the
display indicates an incorrect number was dialed, the user can quickly hang up
before billing begins.
ENHANCED STATION PROGRAMMING
Personal programming options are easier to select and confirm with the help of the
display.
IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls.
Hold recalls indicate the recalling line or station number and the associated name.
Transfer recalls indicate the recalling line or station and where it is coming from.
4.3.3
CONTENTS
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the
station number(s) of the person(s) who have messages for the user. Display keyset
users can scroll up and down to view message indications.
OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this
name before the call is answered. This feature is helpful when individual lines must
be answered with different greetings.
OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user
with a [Barge from 2xx] display if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the calling
station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button. These keys
allow the user to access features in his/her class of service without requiring the
keyset to have designated feature keys.
STOPWATCH TIMER
Display keyset users find this feature very convenient to time meetings, calls and
other functions. Users simply press once to start the timer and press again to stop
the timer.
TEXT MESSAGING
This feature allows two display keyset users to respond to each other with
preprogrammed messages. After receiving an Off Hook Voice Announcement or
Station Camp-On, you may respond with a text message while continuing to talk
and listen to your outside party. The other station can view this message and take
the appropriate action or respond back with another text message.
There can be 25 messages stored in the system memory that can be sent to another display keyset. Only the display keysets that are allowed in system programming (MMC 318) will receive the TMSG soft key in the display and can use this
feature.
4.3.4
CONTENTS
UCD SUPERVISOR DISPLAYS
With the optional AA card, when UCD is used, multiple supervisors can view information about the UCD groups calls or agents.
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many agents are logged in, check each
agents status (IN GROUP, OUT OF GROUP, or DND), view each agents total number of calls, average call length or average ring time.
NOTE: Accessing this screen will also allow a Supervisor to change the status of
each agent (IN GROUP, OUT OF GROUP, or DND).
4.3.5
CONTENTS
SAMPLE DISPLAYS
PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read,
32 character liquid crystal display. Helpful call processing information is provided so
everyday call handling is quick and easy. Here are just some of the displays you may
see.
4.3.6
CONTENTS
SAMPLE CALLER ID DISPLAYS
13054264100
702:RINGING
05/25,09:41,702
CLEAR NND DIAL
This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at
your station.
This display shows the information on the
abandoned call list. This call came in on
May 25 at 9:41 A.M. on line 702. The user
can CLEAR the entry, DIAL the caller back
or examine further NND information.
SAMSUNG TELECOM
CLEAR NND DIALà
13054264100
TRANSFER FM 201
This display shows a call from 1-305-4264100 that has been transferred to you from
station 201.
This display shows an entry in a station
review list showing the three initial options.
The arrow indicates other options available
to you by pressing the SCROLL key.
SAMSUNG TELECOM
BARGE NND DROP
13054264100
NEXT NND ANS
This display shows an investigation of a
station that is talking to Samsung Telecom.
Investigator can BARGE-in to the conversation, DROP the call from the system or
examine further NND information.
This display is seen while examining calls in
queue at your keyset.
SAMSUNG TELECOM
CALL FOR:500
TALKING TO:203
BARGE
DROP
This display can be seen when investigating
an intercom call. The investigator can
BARGE-in or DROP the connection.
This display shows an incoming call from
Samsung Telecom ringing at group 500.
SAMSUNG TELECOM
ANS NND IGNORE
This display is seen while using the
INQUIRE feature. It shows the three options
available while you are checking on a held
or parked call.
4.3.7
CONTENTS
SAMPLE UCD DISPLAYS
005 calls in
queue now
06 available
04 logged in
There are five calls currently waiting to be
answered by the UCD group.
There are six members in the group. Four of
the members are currently logged in.
201: answered
065 calls today
longest wait
time is 02:24
The longest call on hold (waiting to be
answered) was for two minutes, 24 seconds.
This data applies to all calls since the
supervisor data was last cleared. It does not
necessarily represent calls currently in
queue.
The agent at station 201 has answered 65
calls today.
201: average
call time 04:43
124 calls
received today
The UCD group has received 124 calls
today.
The average call length for station 201 is
four minutes and 43 seconds.
202: Sondra
STATUS: OUT
average time in
queue is 03:51
Station 202 is currently out of the group.
(The display can also show IN GROUP and
DND.)
The average time on hold (waiting to be
answered) is three minutes and 51 seconds.
4.3.8
CONTENTS
CONTENTS
4.4.1
4.4 SAMPLE SMDR PRINTOUT
(WITHOUT CALLER ID)
CONTENTS
4.5.1
4.5 SAMPLE SMDR PRINTOUT
(WITH CALLER ID AND CALL COST)
4.6 SAMPLE UCD REPORT
=======================================================
UCD GROUP 530 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME (TIME TO ANSWER).....00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME
TIME
-------------------------------------------------------01
210
JOHN
0002
01:55
00:05
02
211
SAM
0001
02:18
00:06
03
208
MIKE
0003
01:22
00:04
04
207
PETER
0001
03:16
00:05
=======================================================
UCD GROUP 531 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME (TIME TO ANSWER).....00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME TIME
-------------------------------------------------------01
223
FRED
0012
02:33
00:08
02
213
JANE
0010
01:04
00:04
4.6.1
CONTENTS
4.7 UCD CALL STATISTICS OVERVIEW
The UCD feature provides various statistics regarding incoming calls to each UCD group.
A UCD supervisor may scroll through the statistics at any time using the keyset display
and softkeys. Additionally these statistics can be printed in a report for each UCD group
(see Sample UCD Report Section 4.6). This overview explains how they are calculated
and conditions that affect them. NOTE: Some statistics are not included in the UCD report.
CALLS IN QUEUE NOW
This is the number of calls in the UCD queue as of the time the supervisor is
reading the display. Because this statistic is real time statistic it will not print on a
report.
ABANDONED CALLS (TODAY)
This shows the number of callers that reached the UCD group, but hung up before
being answered. A high number probably means that there are not enough agents
available and the wait time is too long.
AVERAGE RING TIME
This is calculated from the time an agent begins to ring until the time an agent
answers the call, this does not include ringing at an agent station that does not
answer or is logged out because of the ring next option.
NUMBER OF TIMES ALL AGENTS BUSY
This is the number of times that a call is placed to an UCD group and all agents are
busy or out of group. This check is made when the call is first placed to the group.
Example: If there are 5 members in a group, 3 are Out of Group one is busy and
one is idle, and a call is placed to the group, because there is an idle station the all
agents busy counter is not incremented.
If the idle station rings, does not answer and is logged out, although the condition of
the group is now all agents busy, the check has been made and the agent busy
statistic does not increment.
Also if a call comes into a group with all agents busy and then one becomes idle,
the busy counter will increment because the check has been made.
AVERAGE TIME IN QUEUE
This is calculated as an average of all the calls that were in queue.
Note that this is ONLY an average of the calls that were in queue. The caller must
have overflowed to the UCD recording to be considered in queue.
A call is considered in queue until it is answered or until it goes to the final destination.
4.7.1
CONTENTS
TOTAL CALLS RECEIVED (TODAY)
The total number of times that calls were sent to a group. This includes calls that
were answered by the group, calls that went to a group with all agents busy or out
of group, calls that are abandoned and calls that go to UCD final destination. This
includes intercom calls to the UCD group.
If this number is less than the total calls received by all the agents it is possible that
calls were transferred from one agent to another.
If this number is more than the total calls received by all the agents it is possible
that calls were unanswered by an agent and went to final destination or callers
hung up while in queue.
This statistic includes:
a) Calls answered by agent.
b) Calls that are not answered by an agent and go to final destination.
c) Calls that are sent to the UCD group but callers hang up before being answered.
LONGEST QUEUE TIME (TODAY)
This shows the longest call in queue today. The queue time is calculated as follows:
a) Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
•
•
•
Answered by an agent
System gets disconnected from C.O. or
Caller is transferred to final destination
LONGEST QUEUE TIME NOW
This shows the longest call currently in queue. The queue time is calculated as
follows:
a) Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
•
•
•
Answered by an agent
System gets disconnected from C.O. or
Caller is transferred to final destination
4.7.2
CONTENTS
4.8 UCD AGENT STATISTICS OVERVIEW
The UCD feature provides various statistics regarding agent activity for each UCD group.
A UCD supervisor may scroll through the statistics at any time using the keyset display
and softkeys. Additionally these statistics can be printed in a report for each UCD group
(see Sample UCD Report Section 4.6). This overview explains how they are calculated
and conditions that affect them. NOTE: Some statistics are not included in the UCD report.
LOGGED IN
The supervisor’s display will show the number of stations assigned to the UCD
group and the number of stations that are currently logged in. Because this statistic
is a real time statistic it will not print on a report.
STATUS
This screen shows the agents name, extension number and status. The status can
be In Group, Out of group or in DND. Because this statistic is a real time statistic it
will not print on a report.
CALLS ANSWERED (TODAY)
This indicates the total number of calls answered by the agent. This does not include ring no answer to an agent station.
If this total number is less than the calls received by the group it is possible that
calls were not answered by an agent and therefore went to final destination or that
callers hung up while in queue.
If this total number is more than the calls received by the group it is possible that
calls were transferred from one agent to another.
AVERAGE CALL TIME
This is an average of all the call durations for a specific agent
AVERAGE RING TIME
This is an average of all the ring times for a specific agent. Ring time is explained in
Call Statistics.
4.8.1
CONTENTS
4.9 SAMPLE TRAFFIC REPORT
CONTENTS
TRAFFIC REPORT FOR [ STA Miami
] Mar/21/1999 13:35
**************************** SYSTEM STATISTICS *******************************
BEGINNING:
Mar/15/1999
00:42
ENDING:
ACTIVITY
Mar/21/1999 13:32
SYSTEM TOTAL
INCOMING TRUNK CALLS
INCOMING TRUNK CALLS
OUTGOING TRUNK CALLS
A SELECTED TRUNK WAS
- ANSWERED..................
- NOT ANSWERED..............
............................
BUSY........................
3041
26
2168
44
INTERCOM CALLS - COMPLETED.......................
INTERCOM CALLS - NOT ANSWERED....................
7178
1540
TRUNK RECALLS TO STATION.........................
TRUNK RECALLS TO OPERATOR GROUP..................
145
32
INTERNAL PAGE USED...............................
EXTERNAL PAGE USED...............................
ALL PAGE USED....................................
35
79
231
***************************** TRUNK GROUPS ***********************************
GROUP
OUTGOING BUSY
9
1245
18
800
521
3
801
20
3
802
0
0
*************************** INDIVIDUAL TRUNKS ********************************
TRUNK-NAME
LOCAL 1
LOCAL 2
LOCAL 3
ATTA
0
0
0
ANSD
737
541
290
NOT-ANSD
0
4
1
OUTGOING
19
26
37
BUSY
12
11
21
○
○
TRUNK
701
702
703
continued to trunk #768
************************* STATION HUNT GROUPS ********************************
GROUP
500
501
502
503
504
<———————— OUTSIDE CALL ————————>
ANSD
NOT-ANSD
439
19
261
37
40
2
87
5
19
1
<-INTERCOM->
ANSD
61
38
77
162
44
*********************** INDIVIDUAL STATIONS **********************************
<—————— OUTSIDE CALL ——————————————————————————><-INTERCOM——>
STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM–TRSF TRK-TRK PICKUP
ANSD DIALED
Operator
9 360
11
15
341
0
0
39
72
Barbara
12
60
2
80
20
0
12
49
66
Ivania
4
25
1
36
3
0
18
86
29
○
○
EXT
201
202
203
continued to station 346
4.9.1
4.10 TRAFFIC REPORT OVERVIEW
)**************************** SYSTEM STATISTICS **************************
BEGINNING:
04/01/99
08:00
ENDING:
ACTIVITY
!
"
#
$
INCOMING TRUNK CALLS
INCOMING TRUNK CALLS
OUTGOING TRUNK CALLS
A SELECTED TRUNK WAS
04/01/99 17:30
SYSTEM TOTAL
- ANSWERED..................0000
- NOT ANSWERED..............0000
............................0000
BUSY........................0000
% INTERCOM CALLS - COMPLETED.......................0000
& INTERCOM CALLS - NOT ANSWERED....................0000
' TRUNK RECALLS TO STATION.........................0000
TRUNK RECALLS TO OPERATOR GROUP..................0000
INTERNAL PAGE USED...............................0000
EXTERNAL PAGE USED...............................0000
! ALL PAGE USED....................................0000
1. BEGINNING & ENDING
This identifies when the statistics were collected. It includes dates and time.
2. ACTIVITY: Overall summary of traffic in the system for activities 3 to 13.
3. INCOMMING TRUNK CALLS-ANSWERED: These are any incoming trunk calls to
the system. These calls are pegged when answered by any device and/or station in
the system whether it is a new call or a recall.
4. INCOMING TRUNK CALLS-NOT ANSWERED: These are any incoming trunk calls
that were not answered by any station or device in the systems. These are the same
calls that would be flagged as abandoned in SMDR.
5. OUTGOING TRUNK CALLS: These are all outgoing trunk calls that were originated
by any station or through the DISA feature. Outgoing trunk calls are valid calls as
defined by the SMDR START TIME in MMC 501.
6. A SELECTED TRUNK WAS BUSY: Pegged every time a trunk or trunk group was
busy regardless of the manner in which it was selected (e.g., DTS key, LCR, “9”,
7XX, TRK GROUP SELECT, SPD, External call forward, DISA).
7. INTERCOM CALLS COMPLETED: These are all intercom calls that were completed
to any station, station group or device.
4.10.1
CONTENTS
8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not
answered and resulted in the calling party hanging up. A call to a station group that
overflows to another station is considered not answered whether the overflow destination did or did not answer.
9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind
of hold and recalled a station. These are also trunk calls that were transferred and
were not answered and recalled the transferring station. This includes members of
the operator group that put calls on hold and then recall the operators station.
10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled
to the operator group.
11. INTERNAL PAGE USED: Peg count of every time internal page was accessed.
12. EXTERNAL PAGE USED: Peg count for every time external page was accessed.
13. ALL PAGE USED: Peg count of every time the all page feature was accessed. This
does not include internal or external page, only 55+3 or PAGE 3.
***************************** TRUNK GROUPS **************************
GROUP
9
800
801
OUTGOING
0000
0000
0000
! BUSY
0000
0000
0000
1. GROUP: A listing of all trunk groups assigned in the system.
2. OUTGOING: These are the number of outgoing trunk calls made using each trunk
group. Pegged every time a member of this trunk group was used to make a valid
outgoing call. A valid outgoing call is defined by the SMDR Start Time programmed
in MMC 501.
3. BUSY: This is the number of times each trunk group was busy when someone attempts to access it.
4.10.2
CONTENTS
+**************************** INDIVIDUAL TRUNKS **************************
TRUNK
701
702
703
704
705
706
707
708
709
710
TRUNK-NAME
!ATTA
"ANSD
#NOT-ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
$OUTGOING
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
%BUSY
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
1. TRUNK: A listing of each trunk in the system.
2. TRUNK NAME: The names of each trunk as programmed in MMC 404.
3. ATTA: Average Time To Answer for trunks is counted in the number of seconds that
ringing voltage is detected at the trunk interface and the timer stops when trunk is
answered by station or device in the system. The ATTA is the sum of all answered
times divided by the answered call count.
4. ANSD: This is the number of times this specific trunk was answered by any station or
device whether it is a new call or a recall.
5. NOT-ANSD: This is the number of times this specific trunk rang the system but was
not answered. These are the same calls that would be flagged as abandoned in
SMDR.
6. OUTGOING: This is the number of times this trunk was used to make an outgoing
call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC
501.
7. BUSY: This is the number of times this trunk was busy when accessed by a button or
dial code.
,**************************** STATION HUNT GROUPS **************************
GROUP
500
501
502
503
504
<———————— OUTSIDE CALL —————————————————————>
!ANSD
"NOT-ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
# <-INTERCOM->
$ANSD
0000
0000
0000
0000
0000
1. OUTSIDE CALLS: These statistics are for outside calls that reach these station
groups regardless how they arrive there.
4.10.3
CONTENTS
2. GROUP: Listing of all station groups in the system.
3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific
group directory number regardless of how these arrived.
4. NOT-ANSD: The number of times any trunk call directed to the specific group number was not answered by any member of the group.
5. INTERCOM: An intercom call made from a station or device within the system to the
specific group number.
6. ANSD: This is a count of how many times an intercom call was answered by any
group member of that specific group.
-**************************** INDIVIDUAL STATIONS **************************
<—————————————————— OUTSIDE CALL —————————————————> <-INTERCOM>
!"#$%&' !
EXT STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM-TRSF TRK–TRK PICKUP
201
0000 0000 0000
0000
0000
0000
0000
202
0000 0000 0000
0000
0000
0000
0000
203
0000 0000 0000
0000
0000
0000
0000
204
0000 0000 0000
0000
0000
0000
0000
205
0000 0000 0000
0000
0000
0000
0000
ANSD DIALED
0000 0000
0000 0000
0000 0000
0000 0000
0000 0000
1. OUTSIDE CALLS: These statistics are for outside calls that in any way reach individual stations or devices.
2. EXT: Listing of all extension numbers in the system. This also includes AA, VM, and
CADENCE ports.
3. STATION NAME: The name for each particular station as programmed in MMC 104.
4. ATTA: Average Time To Answer for stations is counted in the number of seconds
that ringing signal is applied to a station for trunk calls and recalls. The ATTA is the
sum of all answered times divided by the answered call count. Use the same calculation method as used for individual trunk ATTA.
5. ANSD: This is a count of how many times an outside call was answered by the
specific station. Outside callers recalling a station are not counted again when they
are answered.
6. NOT-ANSD: This is a count of how many times a trunk call was directed to the
station but was not answered by this station.
7. DIALED: Peg count of how many times the station made a valid outside call. An
outside call is defined by the SMDR start time in MMC 501.
4.10.4
CONTENTS
8. ICM-TRSF: This is the number of times a trunk call was successfully transfered to
another station using the intercom. It includes both screened and unscreened transfer.
9. TRK–TRK: This is the number of times a trunk call was transfered to another trunk
(tie line) This is called a trunk–to–trunk transfer. This field gets pegged every time the
station completes a trunk to trunk transfer.
10. PICKUP: This is a count of the outside calls that were picked up by the specific
station. Picked-up calls are calls that are not ringing at your station but were answered by you. This peg count is separate from the number of answered call in #5 of
Individual Stations section E.
11. INTERCOM: Statistics for intercom calls. An intercom call made from a station or a
station device within the system to another station.
12. ANSD: This is the number of times an intercom call was answered by this specific
station. Screened transfers count as an answered intercom call.
13. DIALED: The number of times the specific station dialed another station or station
group. Screened transfers count as a dialed intercom call.
4.10.5
CONTENTS
4.11 SAMPLE ALARM REPORT
ALARM REPORT FOR [400SI SAMPLE
CONTENTS
] MAR/24/1999 19:45
==============================================================================
MM/DD/YYYY ERR.TIME ERR.CODE ERROR DISPLAY
POSITION
==============================================================================
03/14/1999 16:45:00 [MJC03] CID DSP Fault
MAP OPT:1
03/14/1999 16:45:00 [MJC03] CID DSP Fault
MAP OPT:2
03/14/1999 16:45:00 [MNF03] IPC Error
C1-S01
03/14/1999 16:45:00 [MNF03] IPC Error
C1-S04
03/14/1999 16:45:00 [MJC03] CID DSP Fault
MAP OPT:1
03/14/1999 16:45:00 [MNF03] IPC Error
C1-S01
03/14/1999 16:45:00 [MNF03] IPC Error
C1-S04
03/14/1999 16:45:00 [MJC03] CID DSP Fault
MAP OPT:1
03/14/1999 16:45:00 [MNF03] IPC Error
C1-S01
03/14/1999 16:45:00 [MNF03] IPC Error
C1-S04
03/14/1999 16:46:00 [MNF01] Card Out
C1-S10
03/14/1999 16:46:00 [MNF02] Card In
C1-S10
03/14/1999 16:47:00 [MJD01] SYNC Failure
C2-S2
03/14/1999 16:47:00 [MJD02] SYNC Recvry
C2-S2
03/16/1999 16:47:00 [MNF04] Trunk Fault
C1-S08-P03
03/16/1999 16:48:00 [MNF05] Trunk Recvry
C1-S08-P01
03/16/1999 16:48:00 [MNF05] Trunk Recvry
C1-S08-P02
03/16/1999 16:48:00 [MNF05] Trunk Recvry
C1-S08-P03
03/18/1999 16:51:00 [MNF01] Card Out
C1-S02
03/18/1999 16:51:00 [MNF02] Card In
C1-S02
03/18/1999 17:04:00 [MJC04] Ring Gen Fault
CABINET:1
03/19/1999 17:22:00 [MJC05] Ring Gen Recvry
CABINET:1
03/19/1999 17:23:00 [MNF01] Card Out
C1-S06
03/20/1999 17:24:00 [MJC01] DTMF Fault
CCP OPT:1
03/20/1999 17:24:00 [MJC01] DTMF Fault
CCP OPT:2
03/20/1999 17:24:00 [MJC01] DTMF Fault
CCP OPT:3
03/20/1999 17:24:00 [MJC01] DTMF Fault
CCP OPT:4
03/20/1999 17:24:00 [MNF03] IPC Error
C1-S01
03/20/1999 17:24:00 [MNF03] IPC Error
C1-S04
03/24/1999 17:24:00 [MJD19] PRI Restart
C2-S6
03/24/1999 17:25:00 [MNF16] PSU Alarm
CABINET:2
4.11.1
PART 5. GENERAL USER INFORMATION
5.1 RADIO FREQUENCY INTERFERENCE
WARNING: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy. If not installed and operated in accordance with the instruction manual,
it may cause interference with radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
The following measures can be tried:
1.
2.
3.
4.
Reorient the receiving antenna.
Relocate the telephone with respect to the receiver.
Move the telephone equipment away from the receiver.
Plug the Key Service Unit into a different AC outlet so that the KSU and receiver are on
different circuits.
5.2 FCC REQUIREMENTS
The DCS 400si electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations. On the side of the 400si cover and on the
inside left hand side of the each cabinet is a label that contains, among other information,
the FCC registration number and ringer equivalence number (REN) for the DCS 400si. If
requested, this information must be provided to the telephone company.
UNAUTHORIZED MODIFICATIONS
Any changes or modifications performed on this equipment that are not expressly approved in writing by SAMSUNG TELECOMMUNICATIONS AMERICA could cause noncompliance with the FCC rules and void the user’s authority to operate the equipment.
NOTE: Allowing this equipment to be operated in such a manner as to not provide for
proper answer supervision is a violation of Part 68 of the FCC’s rules.
NOTIFICATION TO TELEPHONE COMPANY
Before connecting the DCS 400si system to the telephone network, the telephone company may request the following information:
a. Your telephone number or all numbers that will be connected to the DCS 400si.
b. FCC Registration Numbers:
l Fully Protected Multifunction Systems
l Fully Protected PBX’s
l Fully Protected Key Telephone Systems
A3LKOR-25495-MF-E
A3KLOR-25260-PF-E
A3KLOR-25496-KF-E
5.1
CONTENTS
c. Ringer Equivalence Number 0.5 B for D8UTK and D16TK
d. Interface Jack type RJ21X
CONTENTS
The 400si may be configured as a key system or a hybrid system. Depending on the
method of operation, the appropriate FCC number must be given to the telephone company. Certain features such as pooled access by button or dial access, LCR, off premise
extensions and tie lines may require the hybrid registration. Check with the local telephone company providing the service if you are in doubt. It is the customer’s responsibility
to comply with local telephone company tariffs.
TELEPHONE CONNECTION REQUIREMENTS
The Federal Communications Commission (FCC) has established rules which permit the
400si to be connected directly to the telephone network using telephone company network access jacks usually referred to as “Registered Jacks.”
5.3
TELEPHONE COMPANY INTERFACES
CIRCUIT TYPE
DCS 400SI
CARD TYPE
FACILITY
INTERFACE CODE
D8UTK
D16TK
O2LS2
O2LS2
DTPRI
04DU9-BN
GROUND START
LINE
DTPRI
D8UTK
04DU9-BN
02GS2
RJ48C
RJ21X
RJ11C
RJ14C
DID LINE
T1
D8UTK
04DU9-BN
02RV2-T
RJ48C
RJ21X
RJ11C
RJ14C
E & M TIE LINE
T1
D8UTK
04DU9-BN
TL11M
RJ48C
RJ2EX
ISDN
D8BRI
DTPRI
02IS5
04DU9-C
RJ48C
RJ48C
D16SLI circuit
board only
OL13C
RJ21X
RJ11C
RJ14C
LOOP START LINE
OFF PREMISES
EXTENSION
5.2
NETWORK
JACK
RJ21X
RJ21C
RJ14C
RJ11C
RJ48C
NOTE: See Special Application section for information about ordering ISDN services.
CONTENTS
RINGER EQUIVALENCE (REN)
The REN is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not ringing
in response to an incoming call. In most but not all areas, the sum of the RENs should not
exceed 5.0. To be certain of the number of devices that may be connected to the line, as
determined by the number of RENs, contact the telephone company to determine the
maximum REN for the calling area.
INCIDENCE OF HARM
If the terminal equipment, the DCS 400si, causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance of service
may be required. But if advance notice is not practical, the telephone company will notify
the customer as soon as possible. Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make the necessary modifications
so that you may maintain uninterrupted service.
SERVICE CENTER
If trouble is experienced with the DCS 400si, please contact your SAMSUNG
TELECOMMUNICATIONS AMERICA at (305) 592-2900 for repair or warranty information.
If the trouble is causing harm to the telephone network, the telephone company may
request that you remove the equipment from the network until the problem is resolved.
FIELD REPAIRS
Only technicians certified on the DCS 400si are authorized by SAMSUNG
TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may
replace modular parts of a system to repair or diagnose trouble. Defective modular parts
can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair.
GENERAL
This equipment must not be used on coin telephone lines. Connection to party line service
is subject to state tariffs.
The DCS 400si system uses toll restriction and LCR features that are programmed to
allow dialing over the public telephone network. The North American Numbering Plan
(NANP) determines these network area codes and exchange codes. Failure to update the
system programming or software may deny you access to new area codes and exchanges.
Bell Communication Research (Bellcore) administers the NANP and publishes it. To obtain the latest information and keep your system current, contact Bellcore at (201) 8293071.
5.3
HEARING AID COMPATIBILITY
All models of the keysets are hearing aid compatible as specified in Part 68 of the FCC
Rules.
5.4 UNDERWRITERS LABORATORIES
The 400si system has been tested to comply with safety standards in the United States as
listed below. This system is listed with Underwriters Laboratories.
LISTED
US
UL 83X3
E118093
Project No.: 98NK12211
5.5 MUSIC ON HOLD WARNING
IMPORTANT NOTICE: In accordance with US copyright laws, a license may be required
from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations if copyrighted music is transmitted through the Music on Hold feature.
SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability arising
out of failure to obtain such a license.
5.6 EQUAL ACCESS REQUIREMENTS
The 400si is capable of providing users access to interstate providers of operator services
through the use of access codes. Modifications of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator Consumer Act of 1990
and Part 68 of the FCC Rules.
5.7 DISA WARNING
Lines that are used for the Direct Inward System Access feature must have the disconnect
supervision options provided by the telephone company.
WARNING: As it is impossible to control who may access your DISA line it is suggested
that you do not turn this feature on unless you intend to use it. If you do use this feature,
it is good practice to frequently change passcodes and periodically review your telephone
records for unauthorized use.
5.4
CONTENTS