Audio Products V-There™ 2000, 2100, and 2200

Audio Products
V-There™ 2000, 2100, and 2200
Video Conferencing System
Installation & Operation Manual
ii
© 2002 Gentner Communications Corporation.
All rights reserved. No part of this document may
be reproduced in any form or by any means without
written permission from Gentner Communications
Corporation. Printed in the United States of
America. Gentner Communications Corporation
reserves specific privileges. Information in this
document is subject to change without notice.
V-There Installation and Operation Manual
Gentner Part No. 800-170-101
March 2002 (Rev. 1.2)
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
iii
V-There Installation and Operation Manual
Table of Contents
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About V-There . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Professional Services Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Scope of the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 2. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
US Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Positioning the V-There . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Before You Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Composite Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Microphone Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 3. Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
About the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Chapter 4. Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
About the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Installing the Camera Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Camera Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Controlling the Main Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Using an Auxiliary Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Controlling the Remote-Site Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
To Create a Camera Preset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
To Name a Camera Preset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
iv
To Select a Preset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
To Manually Control the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
To Manually Control the Remote-Site Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
To Use an Auxiliary Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Chapter 5. Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Configuring V-There . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
LAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Optimal Settings for LAN Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Video Quality On the First Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Required Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
To Configure LAN (DHCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
To Configure LAN (non-DHCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Gatekeeper (H.323) Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Gatekeeper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
ISDN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Required Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
ISDN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Configuring Other Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
To Configure the Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
To Place a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
To Add a Phone Number to the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
To Edit a Directory Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
To Delete a Directory Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Presentation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
To Add a Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
To Edit a Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
To Delete a Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Adjust Audio Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Setting Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Adjusting Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Adjust Video Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
PIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Various Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Setting Advanced Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
v
Chapter 6. Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Express Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
DTMF Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Chapter 7. Sending Data and Images . . . . . . . . . . . . . . . . . . . . . .47
Preparing a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Installing a PCMCIA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
To Remove the PCMCIA Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Sending and Receiving Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Annex D Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
PowerPoint Conversion Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Sending Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
About the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Appendix A: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Appendix B: ISDN Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Normal Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Resource Unavailable Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Service or Option Unavailable Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Service or Option Not Implemented Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Invalid Message Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Protocol Error Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Other Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Appendix C: Re-Programming V-There via Serial Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Appendix D: Compliance Statements and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
American Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
FCC Part 68 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Canadian Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
European Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Australian and New Zealand Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
End-User Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
vi
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
CHAPTER 1: Introduction
About V-There
The V-There™ video conferencing system developed by Gentner comprises a set-top
unit with a user-friendly software interface. Each screen in the V-There software can
be easily navigated using the specially designed remote control.
V-There’s main function is the making and receiving of video conference calls.
V-There supports the H.320 (2100 and 2200 models only) and H.323 standards,
enabling you to make the following call types: Integrated Services Digital Network
(ISDN), 56k Restricted ISDN (ISDN-R, line rates in 56k multiples), local area
network (LAN), local area network-wide area network (LAN-WAN), and voice.
During H.320 ISDN and H.323 LAN calls, you can use V-There’s integrated
web browser to access Internet access and to exchange images or a sequence of
images with the person on your video call. This enables you to share web pages
and documents and make presentations while in a call.
Professional Services Group
For additional help on how to install, set up, or operate the V-There, please contact
Gentner Technical Services Group at the number at the bottom of the page. We
welcome your comments so we can continue to improve our products and serve your
needs.
If you need to return your V-There unit to Gentner for service, please call the
Technical Services Group to obtain a return authorization number.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
2
Introduction ~ Product Registration
Product Registration
Please register your V-There online by visiting Gentner Technical Support at
www.gentner.com. When your product is properly registered, Gentner
Communications is better able to serve you should you require technical assistance.
Registration information is also used to notify you of upgrades and new product
information.
Gentner Communications Corporation
1825 Research Way, Salt Lake City, UT 84119
Web site:
www.gentner.com
Technical Services
Telephone:
1.800.283.5936 (USA) or 1.801.974.3760
Fax:
1.801.977.0087
E-mail:
tech.support@gentner.com
Sales and Customer Service
Telephone:
1.800.945.7730 (USA) or 1.801.975.7200
Fax:
1.800.933.5107 (USA) or 1.801.977.0087
E-mail:
sales1@gentner.com
Gentner Communications EuMEA GmbH
Leonhardstr. 16-18, D-90443 Nuremberg, Germany
Telephone:
+49 911 955159-0
Fax:
+49 911 955159-10
E-mail:
sales@gentner.com
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Introduction ~ Using This Manual
Using This Manual
To find information on a particular topic, consult either the table of contents or the
index. To obtain the definition of a term used in this manual, consult the glossary at
the back of this guide. To begin using V-There immediately, consult the Quick Start
Guide supplied with your V-There. This provides all the information required to
connect and configure your V-There.
Scope of the manual
This manual deals with the operation of the V-There unit and its associated software.
Terminology
This section lists some of the terminology used in this manual and defines how these
terms are used within the context of the V-There.
Icon
The word icon always refers to an element on the V-There interface that you can
highlight and select. For example: Highlight and select the Video Settings icon on
the Menu screen to access the Video Settings screen.
Highlighting
Highlighting an icon or option on a drop-down list involves using the arrow buttons
to move the white box on the screen to the field, check box, or drop-down list that
you want to edit. Once you have highlighted the item you want, you usually have to
select it as well. For example: To add a new entry to the Phone Book, highlight and
select the Add icon.
Selecting
Pressing the Enter remote control key confirms the option or button you have
highlighted and executes the required action. For example: Highlight and select the
Place a Call button in the interface. The Place a Call screen is displayed.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
3
4
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
CHAPTER 2: Getting Started
Unpacking
When you unpack the V-There box contents, you should have the items below. If any
item is missing, please contact your supplier.
V-There main unit
Power supply unit
Power cord (Part 699-150-006
for US)
Camera extension cable (830170-132)
AccuMic™ II mic
ISDN cables (1 for 2100 model,
3 for 2200, 0 for 2000; 830-170011, 830-170-012, 830-170-013)
Black Ethernet (LAN) cable
(830-170-001)
S-video camera extension
cable (830-170-136)
Remote control and batteries
Yellow/black dual phono cable
(830-170-124)
SCART adapter block
(European customers only)
Gray serial cable (830-170-123)
Audio
V-There™ 2000, 2100,
andProducts
2200
Video Conferencing System
Installation & Operation Manual
Keyboard remote and batteries
S-video 6-ft (1.8 meter) cable
(830-170-020)
Installation and Operation
Manual and Quick Start Guide
(included on the CD)
End-user software license
agreement (not shown)
Figure 2.1 Items included with V-There
VGA extension cable (830-170133)
AccuMic II™ XFMR mini-DIN 10pin (2) cable (830-156-002)
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
6
Getting Started ~ Positioning the V-There
Gentner is not responsible
for
product
damage
incurred during shipment.
You must make claims directly with
the carrier.
!
Before using the V-There, please read the enclosed end-user license
agreement—it contains important information concerning your use of the V-There
software. If you have either the 2100 or 2200 model, please read the section on
ISDN and the safety regulations pertaining to your specific location.
US users
This equipment uses an S/T interface and is designed to connect to an external NT1
Terminal Adapter. If your ISDN switch supplies a U interface, an external NT1
Terminal Adapter must be used. Please contact your supplier or Gentner Technical
Services Group for information on acquiring an external NT1.
Positioning the V-There
Place the V-There main unit on a flat hard surface that allows adequate airflow
through the ventilation holes. Do not place the main unit in direct sunlight or near
The difference between the
V-There 2100 and 2200 is
that the 2200 features a
higher H.320 data rate (56384kbps vs. 56-128kbps). The
2000 model supports only H.323,
not H.320.
✍
sources of direct heat.
We recommend that you place the V-There on top of the monitor. This gives a
more natural appearance to a video conference, since you will remain in the line of
sight of the camera, but you will also be able to view the video image of the person
you are calling, without adjusting your position.
You can position the camera up to five meters (16.5 feet) away from the
V-There unit. Remove the camera from the V-There unit. Connect the camera to
the V-There using the supplied five-meter cable.
Before You Install
This section describes how to connect your V-There. The connection procedure is
basically the same for all models. Any exceptions are listed in the text.
Before you can begin using your V-There, you must connect the V-There to the
following:
•
Power supply
•
Monitor
•
Microphone
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
7
Getting Started ~ Hardware Setup
•
Audio speakers
•
LAN and/or ISDN
•
Camera w/infrared receiver (if the camera is being installed remotely)
You can also connect other devices to the V-There. For more information, see the
connection information on the following pages.
Figure 2.2 Rear panel (2200 model
shown)
Hardware Setup
All connections are made at the back of the V-There. The diagram above shows the
rear panel connections for the V-There 2200 model. For the 2100 model, the only
difference is that there is only one ISDN connector. The 2000 model has no ISDN
connector.
Before you begin to connect your V-There, ensure that the on/off switch is in
the Off state (down) and that the power supply has been connected to V-There.
The table below describes the purpose of each of the connectors on the rear
panel.
Connector Description
Camera Video
This connector provides video input from the V-There camera.
Camera Control
IR
This connector provides power and PTZ capabilities for the main
camera and connection to the IR receiver.
Ethernet
If you want to use your V-There to make or receive calls over
your local area network (LAN), connect the gray Ethernet cable
to this connector.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
8
Getting Started ~ Hardware Setup
Connector Description
Serial Ports
A and B
PCMCIA
If you want to connect external devices to the V-There—for
example, a PC to upload a software update—use the gray serial
cable to connect the device to the serial port.
If you want to use flash cards to upload information to your
V-There, remove the cover over the slot and insert the flash card.
O/I Switch
This is the main on/off switch for your V-There.
ISDN S/T 1, 2,
and 3
Connect the ISDN cables labeled 1, 2, and 3 to the appropriate
connector. (The 2100 model has one ISDN cable and connector;
the 2000 model does not support ISDN.)
DC 12V and 5V
Connect one end of the power supply unit to the DC 12V & 5V
connector.
Connect the AccuMic II microphone to the Mic connector.
Mic
Audio Out
Audio In
Video Out (RCA)
Connect the powered audio speakers to this connector using the
3.5mm phono cable. If the monitor has internal speakers,
connect directly to the monitor using the black connector on the
yellow/black dual phono cable.
If you want to use a line audio device, connect the device to this
connector.
If you are using a composite monitor, connect the yellow part of
the yellow/black dual phono cable to this connector. Then connect
the other end of the cable to the composite monitor.
If you want to use an auxiliary camera, connect the camera to
this connector.
Video In (RCA)
If you are using an S-video monitor, attach the S-video cable to
this connector. Connect the other end to the monitor.
Video In (S-Video)
If you want to use an S-video-capable auxiliary camera, connect
the camera to this connector.
Video Out (S-Video)
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
9
Getting Started ~ Hardware Setup
If you are using a VGA monitor, connect your monitor cable to
this connector.
VGA Monitor
Connect a computer to this XGA connector to use presentations
saved on the computer.
Computer In
Power supply
The V-There must be operated only with the power supply unit provided and must be
connected to a grounded power socket.
Composite monitor
V-There can be connected to a composite monitor. Depending on the V-There model,
you will need to connect it to either a National Television Standards Committee
(NTSC) monitor or a Phase Alternating Line (PAL) monitor.
If you are not sure how to connect external devices, see the instructions supplied
with your television or monitor.
European users can use the SCART block if the television comes with a SCART
connector. Using the supplied yellow/black dual phono cable, connect one end of the
cable with a yellow connector to the Video Out (yellow) connector on the V-There
and the black connector to the Audio Out (white) connector on the V-There. Connect
the other end of the cable with a yellow connector to the yellow video connector on
the SCART block and the black cable connector to the Audio (L/Mono) connector of
the SCART block. Connect the SCART block to the SCART connector on the
television.
Microphone setup
The mic pad features three microphone elements positioned to pick up sound in a
360-degree pattern. Each mic element features noise cancellation, automatic gating
control, PA adaptive mode, adaptive ambient mode, and Gentner’s proprietary
Distributed Echo Cancellation® to make communication among several people a
natural, seamless experience. All of these functions operate automatically and
require no user adjustments.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Should a replacement
power supply be required,
it must be obtained from
an authorized supplier of V-There
systems. Use of an unauthorized
power supply can be dangerous and
invalidates all warranties.
!
10
Getting Started ~ Hardware Setup
To install the mic pad
1.
Plug the red connector on the supplied AccuMic II cable into the Mic
connector on the rear of the V-There unit.
2.
Attach the other end of the cable (black connector) to the 9-pin connector
on the AccuMic II. Note that the AccuMic II receives its power from the
V-There system; no external power supply is needed.
3.
Place the mic pad on a table or desk in the middle of your conference area,
away from walls and corners, for best acoustical performance.
The Mute button on the top of the microphone pad mutes all three mic
elements. Press the button once to mute the mic pad system; press it again to
unmute and resume the conference.
Optionally, you can connect a second (identical) microphone pad to increase
the capacity of the video conferencing system. Available separately, this mic pad is
called the Gentner AccuMic™ II.
To install a second mic pad
The optional AccuMic II kit includes the mic and cable required connect a
second mic to the system.
1.
Connect the included cable to the 9-pin connector on the rear of the second
AccuMic™ II.
2.
Connect the other end of the cable to the 8-pin connector on the first
V-There mic pad.
3.
Place the mic pads as far apart as possible on a table that is located in the
center of the conference area, away from walls and corners, for best
acoustical performance.
When two mic pads are used, they share mic gating information for optimum audio
clarity. Pressing the Mute button on either mic pad will mute both mic pads.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
CHAPTER 3: Remote Control
About the Remote Control
The V-There interface is designed such that features can be accessed using the
remote control and keyboard.
To begin using your remote control and keyboard, open the panel at the back
of each and insert the two AA batteries supplied for each. Take care to insert the
batteries in the correct direction, as illustrated by the line drawings in the battery
compartment.
When replacing batteries, ensure that the new batteries are AA nonrechargeable and always replace the entire set. If you mix used and fresh batteries,
you might damage your remote control or keyboard.
Using the Remote Control
Navigating with the remote control
The handheld remote control is factory programmed to work with
the V-There system. No user programming is necessary.
Navigating with the remote control is easy. You can use the
arrow buttons and the Enter button.
You can also use the remote control keyboard to navigate
the V-There screens. For more information on navigating with
the remote control keyboard, see the Using the Keyboard section
later in this chapter.
When you move around the screen, a white box indicates
your position on the screen. When you have highlighted a field,
icon, or drop-down list, press the Enter key to confirm your
choice. The Enter button is located below the arrow buttons on
the handheld remote.
Figure 3.1 Remote control
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
12
Remote Control ~ Using the Remote Control
Navigation buttons
Power
Puts V-There into sleep mode after you have selected the
Power Save Mode check box in the Adjust Various Advanced
You must highlight the
screen item and press the
Enter button before the
V-There will execute any action.
✍
Settings/Preferences section of Expert Mode. The screen goes
blank. The V-There is woken up by an incoming call or by
pressing any key.
Mute
Allows a private conversation by muting audio such that the
remote site cannot hear you.
Call
Opens the Place a Call screen.
Hang-Up
If you press Hang-Up during a call, it terminates the call.
Present
Opens the Make a Presentation screen.
Help
Opens the Help window.
Back
Used as a backspace key in text fields.
Arrows
Used for navigating the interface or moving the PTZ
camera.
Fwd
Moves the cursor forward in a text field. Also moves the browser
forward to a previously-selected web page.
Zoom +/–
Zooms the camera in and out. Pressing Zoom + makes image
larger, while pressing Zoom – makes it smaller.
Enter
Confirms choice of a selection.
Volume +/–
Increases or decreases the volume.
Menu
Used for toggling between the onscreen menu and video display.
Far/Local
Used for toggling camera control between the remote and local
camera views.
Snapshot
Used for capturing a snapshot and sending a snapshot to the
remote site.
Video
Allows you to switch between the main camera and other video
devices connected to the system
PIP
Allows you to switch to PIP (picture-in-picture) mode during a
call. Pressing this button repeatedly moves the PIP into each of
the four corners of the video image and then switches it off.
Numbers
Used for entering numbers in the user interface.
Star
Displays the camera presets. Navigate to the preset you want to
use and click Enter. When in a call, this key displays the Camera
Presets list. Navigate to the preset you want to use and press
Enter.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
13
Remote Control ~ Using the Keyboard
Using the Keyboard
The V-There keyboard is a full QWERTY keyboard. Below is a description of the
keyboard’s buttons.
Figure 3.2 Keyboard
Navigation buttons
Power
Puts V-There into sleep mode when you have selected the
Power Save Mode check box in the Adjust Various Advanced
Settings/Preferences section of Expert Mode. The screen goes
blank. The V-There is woken up by an incoming call or by pressing
the Power key.
Mode
Selects between Express and Expert Modes. Express Mode is
used for placing calls and making presentations. Expert Mode is
used to configure the system in addition to making calls and
Help
accessing presentations.
Switches the camera control between the local and remote site
cameras.
Opens the Preset window, where you select the camera preset you
want to use.
Opens a dialog box to select a destination to dial.
Disconnects a call.
Opens a dialog box that allows you to select a web page or
presentation.
Accesses the online help for assistance.
Menu
Toggles the view between the onscreen menu and camera video.
Snapshot
Displays an image sent by the remote site if Auto Display
Far/Local
Preset
Call
Hang-Up
Present
Snapshot is not enabled. If a snapshot is currently displayed,
pressing the Snapshot key will clear the image and return the
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
14
Remote Control ~ Using the Keyboard
display of conference video. The Snapshot key is also used to send
images and presentations.
Video
Toggles the view between the main camera and other video
devices connected to the system.
PIP
Places a picture-in-picture (secondary) image on the screen.
Web
Launches the V-There web browser.
Select
Used with the navigation buttons to navigate and select items in
the web browser.
Navigation
This round, gray button is used for navigating the web browser.
Back
Is used as a backspace key in text fields.
Zoom
Zooms the camera video in and out.
Volume
Increases and decreases the audio level.
Mute
Mutes outgoing audio at the local site.
Function keys
The function (F) buttons perform the following functions:
F1
Displays the help file
F2
Sleep mode
F3
Activates/deactivates audio mute
F4
Toggles between menu and video view on the monitor
F5
Displays the Phone Directory (Express Mode). Also dials an
ISDN number in the Place a Call mode.
F6
Disconnects an ISDN or H.323 call.
F7
Displays the Presentations screen (Express Mode)
F8
Captures and sends a snapshot to the remote site.
F9
Displays the Video Source list
F10
Allows PIP on the monitor.
F11
Zooms the camera in.
F12
Zooms the camera out.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
CHAPTER 4: Camera
About the Camera
Your V-There comes complete with a high-quality detachable Canon camera.
The detachable camera is designed for use at up to five meters (16.5 feet) from
the V-There. The main advantage of a non-integrated camera is that it allows you to
position the V-There unit and the camera in separate locations if, for example, space
The type of camera
supplied is either NTSC or
PAL compatible,
depending on the video standards
used in your area.
✍
is limited.
Installing the camera remotely
1.
Remove the cable cover by lifting up on the rear portion of the cover, as
shown in Figure 4.1.
Figure 4.1 Lift off cable cover
2.
If they are connected, disconnect the two camera cables from the Camera
Video and Camera Control +IR rear panel connectors.
3.
Remove the screw at the back of the camera housing, as shown in Fig 4.2.
Figure 4.2 Remove mounting screw at back
of camera housing
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
16
Camera ~ Camera Control
4.
Connect one end of the extension cable to the camera cable. Connect the
other end to the rear panel, as shown in Figure 4.3.
Figure 4.3 Plug camera extension
cable into V-There
5.
Place the camera on top of the monitor, a desk, or a shelf such that the
front part of the camera housing just overhangs the support surface. Route
the camera extension cable as desired.
Camera Control
Controlling the main camera
This section describes how you can control the main camera. The main camera is the
camera that was supplied with your V-There.
The camera is a PTZ camera, which means you can pan, tilt, and zoom the
video with the camera controls. To point and tilt the camera in a different direction,
click the Menu button on the remote control to remove the menu from the display,
then press the appropriate arrow button. To zoom in and out of a video image, use
the Zoom + and Zoom – buttons.
When you have finished adjusting the camera position, the Main screen will be
automatically re-displayed after approximately 30 seconds.
If you want to return to the Main screen immediately, press the Menu button.
When the camera is moved during a call, the PIP (picture-in-picture) is activated so
that you can see how you are adjusting the camera.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
17
Camera ~ Camera Control
Using an auxiliary camera
If you use another camera in addition to the main camera, it is known as an
auxiliary camera.
The type of auxiliary camera you can use depends on the main camera delivered
with the V-There. If the main camera is NTSC the auxiliary camera must be NTSC,
too. The same applies for PAL cameras.
If you are using an auxiliary camera, pressing the Video button will display a
list of video input sources to select from. Using either the handheld remote or
keyboard arrow keys, move the highlight to the desired video source and press Enter
to select the source.
Controlling the remote-site camera
The remote-site camera is the camera located on the premises of the person that you
are calling. In other words, it is the "main" camera of the person you are calling.
During a LAN or ISDN call, it is possible to control the remote-site camera
to adjust the video image you are seeing from the remote site. You can control the
remote-site camera remotely by pressing the Far/Local button to display the
Remote Camera onscreen icon and using the arrow buttons to position the camera.
Please note that you will not be able to control the remote-site camera until
about 20 seconds after the call has connected.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
✍
This feature is available
only if it is also supported
by the video conferencing
system of the person you are calling.
Not all systems support remote-site
camera control.
18
Camera ~ Camera Presets
Camera Presets
You can set up a number of preset positions for your camera. Each preset position
corresponds to a number between 0 and 9. When you select a preset, the camera will
immediately turn to point in the corresponding direction. V-There can store 10
presets (numbered 0-9) for the main camera.
To create a camera preset
1.
Click the Presets tab in the Adjust Video Settings screen to display the
Camera Presets screen. To locate the Presets tab, click the Expert/Novice
Mode button on the keyboard until the Expert Mode menu is displayed (the
Expert System Setup button will be highlighted). Click the Expert System
Setup button, then the Adjust Video Settings button. Select the Presets tab.
Figure 4.4 Camera screen
2.
Navigate to the number of the preset you want to set and press Enter.
3.
Point the camera in the desired direction using the arrow buttons on the
remote control. Refer to the small (picture-in-picture, or PIP) video window
as you position the camera.
4.
Use the Zoom + and Zoom - buttons to zoom the camera in and out, until
you are satisfied with the video image.
5.
Press Enter to set the preset. A message will be displayed, confirming that
the preset has been stored.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
19
Camera ~ Camera Presets
To name a camera preset
1.
Enter the Preset screen as described previously. Navigate to and select the
Preset name and press Enter.
2.
Type in the name of the preset.
3.
Press Enter to save the name of the preset.
To select a preset
1.
Press either the * button on the remote control or the Preset key on the
keyboard. This opens the Camera Preset dialog box.
2.
Using the up and down keys, navigate to the preset you want to use and
press Enter. The camera moves to the selected preset.
To manually control the camera
1.
If the menu is displayed, press Menu to hide the menu and display video full
screen.
2.
Using the arrow keys, position the camera in the desired location. If you are
in a call, refer to the picture-in-picture as you position the camera.
3.
Use the Zoom + and Zoom - keys to adjust the video magnification.
To manually control the remote-site camera
1.
Press Far/Local to display the Remote Camera onscreen icon.
2.
Use the arrow and zoom keys to position the remote-site camera.
3.
Press the Far/Local key again to return to controlling the local camera.
To use an auxiliary camera
1.
Press Video to display the Video Source list.
2.
Navigate to the desired video source and press Enter to select the source.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
✍
Note that other video
conferencing
systems
might
not
support
Gentner’s remote camera control
feature.
20
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
CHAPTER 5: Configuration
Configuring V-There
Configuration of the V-There is accomplished in the Expert Mode of the user
interface. To enter the Expert Mode, press the Expert/Novice Mode button on the
keyboard to display Expert System Setup.
There are three occasions when you will need to configure the V-There:
•
When you turn on your V-There for the first time
•
After a software upgrade
•
After resetting V-There to factory settings
Turn on V-There using the switch on the back of the unit. After about 45 seconds the
Express Mode screen appears.
Figure 5.1 V-There Express Mode screen
If the Express Mode screen is not displayed automatically, check that both the
V-There unit and the monitor are turned on and that you have correctly connected
either a composite or VGA monitor to the system. A red LED on the front panel of
the V-There indicates that the power supply to the V-There is working correctly.
Setup Options
The V-There setup process consists of configuring the LAN, Gatekeeper gateway
(H.323), and ISDN settings. There are also various advanced settings that can be
configured on an as-needed basis.
You do not need to complete each step to begin using your V-There. For
example, if you choose to use your ISDN connection, and will not be connecting the
system to a LAN, you do not need to complete the screens for network (LAN) setup.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
22
Configuration ~ LAN Setup
LAN Setup
LAN setup is required if you want to make H.323 calls, use the browser, or remotely access
the unit for administration and troubleshooting.
Optimal settings for LAN calls
The V-There requires appropriate settings on the network switches and hubs used for H.323
LAN calls. For a 384kbps LAN call, V-There will require more than 800kbps of LAN
bandwidth (400kbps in each direction) due to overhead on packets. Equally important is
that packets must be delivered with minimum jitter and delay. The network administrator
can take several steps to optimize the performance of LAN calls:
•
Proprietary bandwidth control techniques on hubs and switches should be turned
off—they can reduce traffic on high usage ports.
•
Switches should be used rather than hubs if possible—switches increase throughput.
•
Ports used for V-There should be configured as 10Mbit full duplex. Auto-sense of
duplex should be disabled.
•
Any proprietary packet forwarding algorithms designed to improve file transfer and
conventional IP usage should be turned off—LAN video calls need simple, real-time
packet delivery.
•
Good quality CAT 5 cable should be used. Poor quality cabling will not cause
problems with normal operations as packets are re-sent, but on a LAN call, lost
packets will show up as blocky video or audible noise.
•
The network segments being used by V-There should not be heavily loaded with
other network traffic.
Video quality on the first call
During the first LAN call after initial setup, the V-There will attempt to detect the half/fullduplex setting of the connected switch or hub. It looks for errors on the Ethernet line. As
errors can occur with the correct duplex setting, the V-There measures them over a period of
time, switches its duplex mode, and re-measures the error rate. It then selects the best
duplex setting. For this reason, the first LAN call on a new installation should be left up for
three minutes if the video quality looks poor. The V-There is factory set to use half-duplex.
The unit retains the detected half/full-duplex setting through a power (on/off) cycle so
this process occurs only after the unit is relocated or the hub/switch configuration is
changed.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
23
Configuration ~ LAN Setup
Required information
Before you begin the LAN setup, it is recommended that you connect your V-There unit
to your LAN using the gray Ethernet (LAN) cable.
Network settings
To use V-There over a LAN, you need to know if the LAN uses Dynamic Host
Configuration Protocol (DHCP).
If the LAN does not use DHCP, you need the following information prior to LAN setup:
•
The IP address to be assigned to the V-There
•
The subnet mask
•
The IP address of the default gateway
•
The IP address of the Domain Name System (DNS) server, if you want to use a
DNS server for name lookup
•
The IP address of the Windows Internet Naming Service (WINS) server, if you
want to use a WINS server for name lookup.
To configure LAN (DHCP)
1.
If you are not in the Expert Mode, press the Mode key on the keyboard to
display the Expert Mode menu.
2.
Click the Expert System Setup button (first menu button). This displays the
configuration toolbar.
3.
Figure 5.2 Expert Mode menu
Click the Adjust Communications Settings button. This opens the
Communications Settings window, with the Network screen displayed.
The Network section is where you establish the network settings your unit will use.
Figure 5.3 Network screen #1
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
24
Configuration ~ LAN Setup
4.
The LAN Adapter drop-down list allows you to select between normal and
wireless LAN. If you have installed a wireless LAN card in the PCMCIA slot, the
adapter type will automatically appear in the list.
5.
Select the DHCP check box if your network supports DHCP.
If your network supports DHCP, you do not need to enter any other settings. DHCP
automatically generates an IP address for the unit and your LAN setup is complete.
To configure LAN (non-DHCP)
IP addresses must be
unique on your local
network.
Duplicate
addresses result in unpredictable
and unforeseen network problems.
✍
1.
Enter the IP address of the unit in the IP Address field.
2.
Enter the IP address of the gateway in the Default Gateway field.
If you do not need external access from your local subnet, this field can
remain as 0.0.0.0.
3.
Enter the subnet mask to be used in the Subnet field. If you are using a
static IP, you must use a default gateway.
4.
To be able to place a LAN
call or browse the
Internet, you must enter
the IP address of either the DNS
server or the WINS server on this
screen.
✍
If you use a DNS server for name lookup, select the DNS check box. The
DNS Server field is enabled.
5.
Enter the address of the DNS server in the DNS Address field.
6.
If you use a WINS server for name lookup, select the WINS check box
rather than the DNS check box. The WINS Server field is enabled.
7.
Enter the address of the WINS server in the WINS Server field.
8.
If you want to change the LAN Name, use the keyboard remote to enter the
new name. Press Enter to confirm your changes.
9.
Click the More button to open the second Network screen.
Figure 5.4 Network screen #2
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
25
Configuration ~ Gatekeeper (H.323) Setup
10. Enter the user name that you use for logging on to the network in the Logon
User ID field.
11. Enter the password that you use for logging on to the network in the Logon
Password field. When you enter a password in this field, an asterisk is used
to represent each character of the password so that the password is not
visible to other people.
12. Enter the network domain your password gives access to in the Domain
Name field. If you do not know the domain, ask your system administrator.
13. If you are using a proxy server, select the Use a Proxy Server check box and
enter the appropriate address and port information in the fields provided.
Gatekeeper (H.323) Setup
Select the Gatekeeper tab in the Adjust Communications Settings section and press
the Enter button. The Gatekeeper window opens.
You do not need to
complete the Gatekeeper
settings screen unless your
network uses H.323 gateways and
gatekeepers.
✍
Figure 5.5 Gatekeeper screen
Gatekeeper settings
1.
Select the gatekeeper mode from the Mode drop-down list. Select from None
(no gatekeeper will be used), AutoDetect (the unit automatically detects and
selects the gatekeeper), and Explicit (you enter the IP address of the
gatekeeper).
2.
✍
If you selected the Gatekeeper Mode of Explicit, enter the IP address of the
gatekeeper in the Address field.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
entered.
If using a gatekeeper, both
the E164 and Alias
(H.323) IDs must be
Configuration ~ ISDN Setup
26
3.
Enter the alias (H.323) name in the Alias Name field if your gatekeeper
software contains an H.323 name.
4.
Enter the E164 name in the E164 Name field if your gatekeeper software
contains an E164 name. This is essential to receive calls from an H.320
system via gateway.
If these prefixes are not
configured, the LAN-WAN
call type is not available
when making a call.
5.
Select the rate you want to use.
6.
Enter the prefixes that your gateway uses to place specific types of
✍
LAN/WAN calls in the 128K field, 384K, field, etc. for the rate you are
using. Other rates are displayed in the second Gatekeeper screen (click More
to view them). If these prefixes are not configured, the LAN-WAN call type
is not available when making a call.
If you do not use a gateway, these fields can remain blank.
7.
Enter the delimiter in the Delimiter field that the gatekeeper is to use when
placing nx64k calls. Your system administrator sets a symbol or digit as the
delimiter.
ISDN Setup
Required information
✍
✍
The V-There 2000 does not
support ISDN operation.
The V-There connects to an
ISDN network via an S/T
interface. In some parts of
the world, the telephone company
supplies an S/T interface, while in
other parts, they provide a U
interface, requiring the sourcing of
a Network Termination 1 (NT1)
unit. Check with your system
administrator or telephone company
if you are unsure of the type of
interface provided.
Before you begin the ISDN setup, it is recommended that you connect your V-There
unit to your ISDN connection using the supplied ISDN cable(s). The number of
cables that you need will depend on the number of ISDN channels that are available
to you and are supported by the V-There model. You will need one ISDN cable if you
are using the 2100 model and three if you are using the 2200.
The following section lists the information that you will require for completing the
ISDN Settings screen:
•
The type of ISDN exchange to which V-There is to be connected
•
The local ISDN numbers for the lines to be used
•
Whether the ISDN network is restricted to a multiple of 56k (ISDN-R, nx56k)
This information should be available from your system administrator or telephone
company.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
27
Configuration ~ ISDN Setup
Figure 5.6 ISDN settings screen
✍
ISDN settings
This section describes how you can configure your unit to make calls over an ISDN
connection.
1.
Navigate to the ISDN tab in the Adjust Communications Settings section of
the user interface and click the Enter button. Select the ISDN tab to display
the ISDN settings screen.
2.
Select the ISDN switch type to which the unit is to be connected from the
Switch Type drop-down list.
3.
Enter the local ISDN line numbers in Line 1 to Line 6 fields.
A bonded call uses special
hardware (IMUX) to bond
the ISDN lines into a
single logical channel. V-There can
dial bonded calls at rates of
128kbps, 192kbps, 256kbps and
384kbps. For a bonded call, you
must enter only a single destination
number when making a call.
✍
An unbonded call treats
multiple ISDN lines as
single channels. Each line
is 64kbps. You can dial a call with a
rate of 1x64kbps, 2x64kbps, and so
on, up to 6x64kbps. When making
an unbonded call, you need to enter
an ISDN number for each ISDN
line you are using.
The amount of ISDN numbers that you need to enter depends on how many
ISDN channels you are using. You need to enter a number for each of the
two, four, or six lines, in order to receive 2B (128kbps), 4B (256kbps), and
6B (384kbps) bonded calls respectively.
For NI1 or DMS100, the full 10-digit number must be entered. For other
switches and localities, the area code should be omitted.
4.
If the local ISDN switch is an ISDN-R 56k restricted network, select the
Restricted Network check box.
5.
An ISDN-R call is
transmitted at a rate that
is a multiple of 56kbps.
This rate is used in some countries
where bandwidth is limited. An
ISDN-R call can be bonded.
✍
If you selected National ISDN 1 or Nortel DMS100 from the Switch Type
drop-down list, the SPID 1-6 button appears. Click it to open the SPIDs
screen (see Figure 5.7 on page 28) and enter the SPID numbers. Select the
Auto Detect SPIDs check box, unless you know that your SPIDs are an
unusual configuration. The unit detects your SPIDs automatically. You will
have to restart your unit to view the SPIDs, which are now displayed in the
SPID 1 to SPID 6 fields. Click Back to return to the main ISDN screen.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
✍
If you know that your
SPIDs are an unusual
configuration, deselect the
Auto Detect SPIDs check box and
enter the SPIDs manually in the
SPID fields.
28
Configuration ~ Phone Directory
Figure 5.7 SPIDs screen
Phone Directory
The Phone Directory allows you to store numbers for easy retrieval when you want to
make calls.
To configure the Phone Directory
Navigate to the Place a Call button in the Expert Mode toolbar and click it. This
opens the Directory screen.
Figure 5.8 Directory screen
This screen allows you to place calls, add entries to the directory, edit entries, and
delete them.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Configuration ~ Phone Directory
To place a call
1.
Highlight the destination you want to call in the Phone Directory screen.
2.
Navigate to and click the Call button.
The unit dials the call.
3.
Press the Hang-Up key on the remote control to disconnect the call.
To add a phone number to the directory
1.
Click the Add button. This opens the Phone Book Entry window.
2.
Select the call type in the Type drop-down menu. If you select ISDN-R or voice,
the unit will reduce the rate in the Rate field if it is set too high for the call type
you select.
3.
Select the rate in the Rate window, if necessary.
4.
Enter the name of the destination in the Name field.
5.
Enter the phone number(s) in the Line field(s).
6.
Click Save to save the settings.
To edit a directory entry
1.
Navigate to the phone book entry you want to edit.
2.
Click the Edit button. This opens the Phone Book Entry screen.
3.
Navigate to the fields or menus you want to edit and make the changes you
want to make.
4.
Click Save to save changes and exit.
To delete a directory entry
1.
Navigate to the phone book entry you want to delete.
2.
Use the right arrow button on the remote control to access the buttons on the
right side of the window, then navigate to the Call button and click.
3.
Click Delete. A window will appear, asking you to confirm deletion of the entry.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
29
30
Configuration ~ Presentation Settings
Presentation Settings
In the Make a Presentation screen in Expert Mode, you can add, edit, and delete
online presentations. This allows you to quickly and easily use online presentations
during video calls.
Navigate to the Make a Presentation toolbar button in the Expert Mode and
click it. The Presentations screen appears.
Figure 5.9 Presentations screen
To add a presentation
1.
Click the Add button. This opens a dialog box where you enter the web page
address or file location of the presentation you want to add.
2.
Click OK to save the addition and return to the Presentations screen.
To edit a presentation
1.
Click the Edit button in the Presentations screen. This opens a dialog box where
you can change the web page address or file location.
2.
After you make changes, click Save to save the changes and return to the
Presentations screen.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
31
Configuration ~ Audio Settings
To delete a presentation
1.
Navigate to and select the presentation you want to delete in the Presentation
Entries window.
2.
Navigate to the Delete button and click it. You will be asked to confirm the
deletion.
Use the Refresh button to refresh the list of entries in the Presentation Entries
window.
Select the Hide Demo Presentation check box if you want to hide the sample
presentation template in the Presentation Entries list. This template illustrates
how presentations are used.
Audio Settings
The Adjust Audio Settings screen allows you to tailor the audio settings to optimize
audio quality in your conferencing venue. There are three sections in the Adjust
Audio Settings: Preferences, Compression, and Gain.
Figure 5.10 Audio
Settings Preferences
screen
Adjust Audio Preferences
1.
In the Preferences tab, navigate to the Audio Source drop-down list and
select either Mic or Line as the input source. Select Mic if you are using a
microphone. Select Line if you are using another audio source. Press Enter.
2.
Select Auto Answer if you want the unit to automatically answer calls.
3.
Select Mute on Answer if you want the unit to mute your outgoing audio
whenever a call is answered. You would then use the Mute button to unmute
the system when you are ready to speak.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
32
Configuration ~ Audio Settings
Setting Compression
Select the Compression tab to open the Compression screen.
Figure 5.11 Audio
Compression screen
The H.320 Calls and H.323 Calls fields specify the compression algorithm to
be used when making an ISDN or LAN call. The default setting for both fields is
Auto Select.
Gentner recommends that you do not change these settings because Auto
Select enables the unit to detect automatically which compression algorithm is
most suitable for a particular call type. If you select one of the other compression
algorithms, the V-There attempts to use it. If the codec at the remote site doesn’t
support the algorithm, the V-There automatically selects a compatible algorithm.
Adjusting Gain
Select the Gain tab to open the Gain screen.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
33
Configuration ~ Video Settings
Figure 5.12 Audio Gain screen
1.
The Line/Mic Input gain slider is used to adjust the degree of gain or
amplification applied to the line or mic input signal. The input’s relative
gain value is displayed in the box to the right of the slider.
For the included microphone, the correct input gain value is 95. Gentner
recommends that you do not change this value, since higher values make the
V-There more sensitive to audio input and may adversely affect echo
cancellation. If you choose to use a different microphone, you might need to
adjust the input gain value accordingly.
2.
Adjust the Line Output slider to set the audio level you want to use in your
conference. This is best accomplished by conducting a test call and adjusting
the level during the call.
Below each slider is a meter that references the level of the input or output.
Video Settings
All of the settings on the Video Setting Preferences screen are set to optimize video
transmission when using the camera supplied with your V-There. The original setting
on each slider on the screen is at or near the middle of the scale. If you decide to
change any of the video settings, you can return to the original settings by moving
the sliders back to their original position in the middle of the scale, or by resetting
V-There to factory settings. For information on how to reset V-There, see
Troubleshooting on page 38.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
If you are unhappy with
the picture quality when
viewing the video image of
yourself on the monitor, it is better
to adjust the settings on the monitor
itself than to change the V-There’s
video settings.
✍
34
Configuration ~ Video Settings
If you want to change the video settings, refer to the instructions below.
Adjust video preferences
1.
Open the Preferences tab in Adjust Video Settings.
Figure 5.13 Video settings screen
Generally, the default settings for Brightness, Contrast, Hue, and Saturation
are ideal for most situations. Leave these at the default settings unless you
need to tailor them to suit your venue.
2.
Click the More button to view the following settings in Preferences screen
#2.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
35
Configuration ~ Video Settings
Figure 5.14 Video Preferences screen #2
Dual Monitor
Dual Monitor is used if you want to use two monitors for different video sources—for
example, you can route local video to a VGA monitor and far-end video to a television.
Dual monitor mode is particularly useful if you want to run the web browser,
share single images, and use presentations during a call.
To use dual monitor mode, you must ensure that one VGA and one composite
monitor are connected to the unit. You cannot use dual monitor mode if you have only
one monitor connected to your unit.
During a call, the composite monitor displays the video image while the VGA
monitor displays a graphic, presentation, or the web browser. This is a default setting
and cannot be changed. You can also use the VGA monitor to access the V-There
Menu screen.
When you are not in a call, the Main screen is displayed on both monitors. The
text “Dual Monitor Mode” is overlaid on the picture-in-picture (PIP) display to
remind you that the Dual Monitor Mode check box is selected.
During power-on, V-There detects whether or not a VGA monitor is connected.
You cannot select Dual Monitor Mode unless a VGA monitor is detected.
When Dual Monitor is activated, the Adjust Video Settings screens are disabled
during a call since changing the settings on these screens would disrupt the
transmission.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
36
Configuration ~ Video Settings
Auto Display Snapshot
This feature, if enabled, automatically displays Annex D snapshots sent from the
remote site. If you do not have this feature selected, you can press the Snapshot
button on the remote control or keyboard to display incoming images (you will be
notified by an onscreen message that an image has arrived).
Shrink Web Content to Fit TV
Web content can display outside the edges of an NTSC monitor. Enable this feature
to shrink web content to display properly when using an NTSC monitor.
Call Duration Display
The Call Duration Display field allows you to enter the number of minutes (up to 30)
you want the call duration to display during a call. Setting the field to 0 turns off the
display.
Click the More button to view the following settings in Preferences screen #3.
Figure 5.15 Video Preferences screen #3
Video Source
The Video Source field allows you to select among video sources, such as the local
and remote cameras.
Names for Video Sources
You can assign names for the local camera, composite camera, S-video camera, and
VGA input in these fields.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
37
Configuration ~ Various Advanced Settings
PIP
The PIP feature allows you to display a small, alternate image, typically your own
site video, on your video screen.
To configure PIP
1.
Click the PIP (picture in picture) tab in Adjust Video Settings to open the
PIP screen.
Figure 5.16 PIP screen
2.
Select the position on the screen you want the PIP to occupy with the
Position drop-down list.
3.
Select the box size the PIP will appear in from the Size drop-down list.
4.
Enter the number of seconds you want the PIP display to appear for.
Presets
See Chapter 4: Camera for information about how to configure and use the camera
and camera presets.
Various Advanced Settings
The Adjust Various Advanced Settings screen allows you to adjust the date and time,
as well as do diagnostic calls and download new firmware.
Refer to the following information to adjust these settings.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
38
Configuration ~ Various Advanced Settings
Setting Advanced Preferences
1.
Click the Preferences tab in Adjust Various Advanced Settings. The
Preferences screen appears.
Figure 5.17 Adust Various
Advanced Settings/Preferences
screen
2.
Navigate to the date and time fields and enter the current date and time.
The unit will maintain the current date and time when the unit is turned off (but
is still connected to electrical power).
3.
Set the Menu Timeout for the number of minutes you want the menu to display
after the last keystroke you make.
4.
Set the Screen Saver Wait Time for the number of minutes you want the screen
to display after the last keystroke you make.
5.
Enable Power Saver Mode if you want the unit to go into sleep mode when not
in use. After selecting this check box, use the Power key to activate and
deactivate this mode.
Troubleshooting
The Troubleshooting section allows you to conduct a loopback call for diagnostic
purposes and to reset the unit to factory defaults.
Click the Troubleshoot tab in Adjust Various Advanced Settings to open the
Troubleshoot screen.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
39
Configuration ~ Various Advanced Settings
Figure 5.18 Troubleshoot screen
Loop Back
A loop-back call is a call in which the unit calls itself. This is useful for testing if the
unit is capable of receiving and transmitting voice, audio, and video data correctly.
If you are having problems with an outbound call, the problem is likely with
your ISDN configuration, even though a loop-back call indicates that the unit is
working correctly. You can check your ISDN settings on the ISDN Settings screen
to ensure the settings are correct. If these appear to be in order, the problem might
be with the ISDN network.
To initiate a loop-back call
1.
Enter the Type and Rate of the call in the respective drop-down lists.
2.
Click Call. The unit initiates the loop-back call.
3.
Press Hang-Up to end the call.
If there are problems with any settings during the call attempt, you will be notified.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Some gatekeepers may
prohibit the V-There from
making a LAN loop back
call. The function of a gatekeeper is
to verify the destination address of a
call prior to allowing the call to
proceed. Since the originating
number and destination number of
the loop back call will be identical,
the gatekeeper may not be able to
recognize a loop back call.
✍
40
Configuration ~ Various Advanced Settings
Default settings
If you want to reset the unit to default settings, click Reset in the Troubleshoot
window. You will be asked for confirmation.
Download
The Download screen is used mainly for downloading updated firmware to the unit.
Click the Download tab in Adjust Various Advanced Settings to open the
Download screen.
Figure 5.19 Download
screen
Below are descriptions of each field and check box.
Download LAN Address
The Download LAN Address field is used when you want to download something
from the web to the unit or a flash card. Firmware updates for the unit can be
downloaded from a web server. When a new version of the firmware is released,
obtain the URL for the location from your reseller or from Gentner. Enter the URL
in the Download LAN Address field. It is not necessary to enter the http:// prefix.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Configuration ~ Various Advanced Settings
Update Firmware
Select the Update Firmware check box if you want to update the unit firmware
without downloading updates to a flash card.
Download to Flash Card
Select this check box if you want to download to a flash card. When this check box
is selected, the Flash Card field and Erase Flash Before Download check box appear.
Flash Card
If you selected Download to Flash Card, the Flash Card field displays. Also, the
Flash Card field is enabled when a flash card has been inserted in the PCMCIA slot
on the back of the unit. The unit automatically detects the flash card and displays
the name of the flash card in this field.
Erase Flash Before Download
The Erase Flash Before Download check box is enabled when a flash card has been
inserted in the PCMCIA slot on the back of the unit. Select this check box if you
want to remove all files on the flash card prior to download.
Boot from Flash Card
The Boot from Flash Card check box directs the unit to boot from a flash card.
Select Boot from Flash Card if you want to run another user interface on the unit
instead of the main user interface, or if you have firmware updates on the flash card.
The unit checks if there is a flash card in the PCMCIA slot the next time you turn it
on. If a flash card is detected, the unit searches for a file called autorun.inf and
executes the instruction in that file.
If you want to return to running the main user interface, you must restart the
unit without any flash cards inserted. In this instance, deselect the Boot from
Flash Card check box, then turn off the unit. Remove the flash card and turn on
your unit again. The main user interface reappears.
Upgrading firmware
There are two possible procedures for updating the firmware: Updating from a web
site or from a flash card.
To upgrade unit firmware from a web site
1.
Enter the URL in the Download LAN Address field.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
41
42
Configuration ~ Various Advanced Settings
2.
Select the Update Firmware check box.
3.
Click the Start Download button. The unit's firmware begins updating.
A series of message boxes is displayed, informing you of the progress of the
download. When the download is complete and you exit the menu, you are asked if
you want to reboot the unit.
To upgrade unit firmware from a flash card
1.
Insert the flash card in the PCMCIA slot.
2.
Select the Download to Flash Card check box.
3.
If you have more than one flash card inserted, select the flash card you want
to update from the Flash Card field.
4.
Select the Boot from Flash Card check box.
5.
Click Start Download.
A series of message boxes is displayed, informing you of the progress of the update.
When the update is complete and you exit the menu, you are asked if you want to
reboot the unit.
To download to flash card
Instead of updating the unit directly you can download the firmware updates to a
flash card (a PCMCIA memory card) and then boot the unit from the flash card to
update the firmware.
To download to a flash card:
1.
Enter the URL in the Download URL field.
2.
Insert a flash card in the PCMCIA slot.
3.
Select the Download to Flash Card check box. This check box is enabled
when a flash card is inserted in the PCMCIA slot.
4.
Click Start Download.
A series of message boxes is displayed, informing you of the progress of the
download. Do not turn off your unit while downloading to a flash card. When the
download is complete and you exit the menu, you are asked if you want to reboot the
unit.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
CHAPTER 6: Making Calls
Express Mode
When you turn on your V-There, the Express Mode appears by default. This mode is
used for placing calls, making presentations, and using the browser for general web
browsing.
The handheld remote control is designed to operate all functions of the Express
Mode.
Placing a Call
There are two ways to place a call: Use the Conference Control remote/keyboard
buttons or use the onscreen interface.
To place a call using the Conference Control remote control
buttons
1.
Press the Call button. The Phone Book Directory appears.
Figure 6.1 Phone Directory screen
2.
Using the arrow buttons, navigate to the number you want to dial, then press
the Enter button. (Establishing phone numbers in the Directory is
accomplished in the Place a Call/Phone Directory section of Expert Mode.)
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
44
Making Calls ~ Express Mode
✍
See
page
28
for
information
about
configuring the Phone
Directory.
You can also highlight Manual Dial, press the Enter button, and enter the
number or numbers in the Manual Dial window, then press the Enter button.
Enter two numbers if you are making a two-line ISDN call.
3.
Press Enter again. The unit dials the call, and the video image of your site
fills the screen.
4.
Use the Far/Local, Video, and PIP (picture-in-picture) Video Control
buttons on the remote control to configure how you want your monitor to
display video of the remote site and your site.
A voice-only call uses a
single ISDN line to call a
digital
or
analog
telephone. The call becomes a
conventional audio conference.
✍
5.
To end the call, press the Hang-Up button on the remote control.
To place a call using the onscreen interface buttons
1.
Click the Place a Call button in the Express Mode. The Phone Book screen
is displayed.
2.
Using the arrow buttons on the remote control, navigate to the phone
number you want to call. (Establishing phone numbers in the Directory is
accomplished in the Expert Mode.) Press the Enter button.
You can also highlight Manual Dial, click the Enter button, and enter the
number or numbers in the Manual Dial window, then click the Enter button.
To redial a call, press the
Dial button again. The
details of the last call are
displayed by default.
3.
✍
Press Enter again. The unit dials the call, and the video image of your site
fills the screen.
4.
Use the Far/Local, Video, and PIP (picture-in-picture) Video Control
buttons on the remote control to configure how you want the monitor(s) to
display video of the remote site and your site.
5.
To end the call, press the Hang-Up button on the remote control.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
45
Making Calls ~ Express Mode
DTMF tones
V-There supports DTMF tone generation during ISDN and voice calls. Specific
frequencies—tones—are assigned to each touch-tone telephone button so that they
can easily be identified by a microprocessor.
To send DTMF tones
•
Press the 0-9, * and # buttons to produce tones.
DTMF tones are useful for accessing some automated video conferencing
systems and also for dialing a LAN system via a gateway. If you are calling
through a gateway using a gatekeeper, DTMF tones may be required to access the
gateway. When using DTMF tones an automated operator lets you know which
buttons to press.
Receiving a call
If the Auto Answer check box is selected in the Adjust Audio Settings/Preferences
screen, V-There will automatically answer incoming calls.
If the Auto Answer check box is deselected, V-There will not answer the call
automatically. The Incoming Call dialog box is displayed.
If you don’t have the Auto Answer check box selected, a dialog box will
appear when an incoming call arrives, asking if you want to accept or reject the
call. Use the arrow keys to select your response and press Enter.
If you accept the call using the Auto Answer function or by manual
intervention, a full-screen video image of first the local end and then the remote
site is displayed on the V-There.
Terminating a call
•
To terminate a call, press the Hang-Up button.
The call might not terminate immediately. It might take several seconds to
terminate a call. However, during this time, the audio will be muted and the video
image will be frozen.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
It is important to respond
quickly when the Incoming
Call dialog box is
displayed. Otherwise, the ISDN
network might terminate the call.
✍
46
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
CHAPTER 7: Sending Data
and Images
Preparing a File
This chapter describes how you can use V-There to access files on a PC, LAN, or
flash card and send a single image or a sequence of images to the person you are
calling. This enables you to make presentations and share documents and web pages
during a call.
Before sending a file, you have to save the file in HTML format.
You must also ensure that the file is saved in a location that can be accessed by
the V-There. V-There can access files from an intranet server, web server, or flash
card using the browser. See page 52 for more information about the browser.
To access files on a flash card you first have to open the PCMCIA slot on the
back of the V-There and insert the card.
Installing a PCMCIA Card
The PCMCIA slot at the back of the V-There has a plastic cover that can easily be
removed, and put back when you have finished using the flash card.
✍
Gentner recommends that
you set your V-There to
dual monitor mode when
sending data and images. Dual
monitor mode allows you to display
a file, web page, or presentation on
one monitor, while still allowing
you to view the video image of the
other party on the second monitor.
Figure 7.1 PCMCIA slot cover
To remove the PCMCIA cover
1.
2.
3.
Carefully insert a flat screwdriver approximately 4mm under the cover from one
side.
Rotate the screwdriver until the cover pops out.
Remove the cover by hand.
Insert the flash card horizontally in the direction the arrow on the card indicates.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Sending Data and Images ~ Images
48
Sending and Receiving Images
Annex D images
This section describes how you can use V-There to send a single Annex D image. All
images sent using V-There use the H.261 Annex D format.
To send a single image of a file or web page
1.
Locate and open the file or web page you want to send.
2.
If you want to re-size the image, hold down Shift and use the arrow buttons to
resize the picture. A black square on the browser window indicates the size of
the Annex D image.
3.
It takes several seconds to
send an Annex D image,
particularly in the case of
a low bandwidth call.
✍
If you want to move the Annex D image window, press Ctrl and the relevant
arrow button.
4.
To cancel the Annex D image, press the Shift+Enter or the Ctrl+Enter buttons
simultaneously.
5.
Press the Send button to send the whole image.
The video image remains frozen while the Annex D image is being sent. The Sending
Image icon is displayed.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
49
Sending Data and Images ~ Presentations
To receive an Annex D image
When V-There receives an image during a call, a message is displayed informing you
that an Annex D image has been received. The Image Received icon is displayed.
If you choose to view the image, the video image of the person you are calling
will freeze for a few moments while V-There decodes the Annex D image. If you
choose to discard the image, the image is deleted and cannot be retrieved.
If you receive an Annex D image while using your V-There in dual monitor
mode, the Annex D image is automatically displayed on the VGA monitor, while the
video image of the person you are calling is displayed on the composite monitor. If
you receive an Annex D image while using your V-There in single monitor mode, the
Annex D image will temporarily replace the video image on the monitor. To return to
viewing the video image, use the arrow buttons on your remote control to move the
camera. The video image of the person you are calling is displayed again and the
Annex D image is discarded.
To discard an image
When you receive an image, you can choose to discard the image by pressing the
Snapshot button. Once the image has been discarded, it cannot be retrieved.
Before you can receive another Annex D image, you must discard the current
image by pressing the Snapshot button. In presentation mode, the image is
automatically replaced when a new image is received.
Presentations
PowerPoint Conversion Wizard
The V-There PowerPoint® Conversion Wizard converts PowerPoint presentations into
VTT (Gentner proprietary compression) files, giving you the flexibility to share
PowerPoint presentations via the V-There Video Conferencing System.
This PowerPoint plug-in requires PowerPoint 2000 as well as the following
system requirements:
Windows 95 OSR2/64MB RAM
Windows NT/64MB RAM
Windows 98/64MB RAM
Windows 2000/128MB RAM
Windows ME/64MB RAM
Windows XP/256MB RAM
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
✍
Single images and
presentations are for
immediate viewing only.
You cannot save an image.
50
Sending Data and Images ~ Presentations
PII 200MHz or AMD equivalent
1MB HD space
Installing the wizard
1.
Click the V-There PowerPoint Conversion Wizard Install Now button on the
V-There products screen on the Audio/Video Products CD.
2.
Follow the onscreen instructions to complete the installation of the wizard.
Converting PowerPoint files
PowerPoint presentations must be saved before the wizard will recognize them.
1.
Open a saved PowerPoint presentation.
2.
From the File menu, select Send To, then V-There Conversion Wizard. The
wizard opens and displays the Select PowerPoint Presentation window (see
Figure 7.2).
Figure 7.2 Select PowerPoint
Presentation window
3.
Use the Browse button to locate the PowerPoint you want to convert. If you
opened the desired presentation when you launched PowerPoint, this file
should already appear in the Browse field.
4.
Click Next. The wizard converts the file to VTT format and displays the
Save File window (see Figure 7.3).
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
51
Sending Data and Images ~ Presentations
Figure 7.3 Save File window
5.
Select where you want to save the converted file—the V-There unit or a
local or network drive. The wizard will automatically detect any V-There
units on the network the PC is connected to. Click the Query button to query
the network manually.
6.
Select the Auto Snapshot check box if you want a snapshot of each slide in
the presentation sent to the remote site as you move through the
presentation (default is On).
7.
Click Finish to save the new VTT file. The File Moved window displays (see
Figure 7.4).
Figure 7.4 File Moved window
8.
Click Exit.
Sending Presentations
The V-There allows you to send presentations during conference calls. Presentations
must be saved in HTML format.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Sending Data and Images ~ About the Web Browser
52
To send a presentation
1.
Select the Make a Presentation button in the Express Mode screen and press
the Enter button.
2.
Use the arrow buttons to navigate to the Presentation Entries window and
select the presentation you want to open. This launches V-There’s browser.
3.
Click the Open icon to browse for the appropriate file or enter the address of
the web page in the Address field.
4.
Press the Enter button.
Each page is automatically sent as soon as the presentation completes loading. The
video image remains frozen while the presentation is being sent.
When you receive a presentation or image, they are for immediate viewing
only. You cannot save them.
Use the Refresh button to refresh the screen as necessary.
About the Web Browser
✍
The web browser cannot be
used during LAN calls.
If you have set your V-There to use dual monitor mode, you can use the browser
during a call to share a web page with the person you are calling, or to send a single
image or presentation. The person receiving the call does not have to have his VThere in dual monitor mode. Any teleconferencing unit that supports Annex D format
can share web pages and receive images sent by V-There.
The V-There browser can display the majority of web sites. However, it does
not support sites containing Java or VBScript or multimedia plug-ins.
Navigating the web browser
The V-There web browser is very similar to most browsers and consists of a menu
bar, an Address field, and a toolbar. You can navigate the browser in the same way
as you would any web browser. By using the arrow buttons to move the cursor
around the screen.
To select a hyperlink or press a button, simply point the cursor at the
hyperlink or button and press the Select key.
Menu bar
The toolbar contains four buttons: Forward, Backward, Stop, and Refresh. Each
menu contains several menu options. To select a button, point the cursor at the
button and press the Select key.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendices
Appendix A: Specifications
Standards Support
H.320 (2100 and 2200 models only) and H.323
Bandwidth
H.320: 56-384kbps (2100 and 2200 only)
H.323: 64–768kbps
User Interface
Express mode for efficient conference control
Expert Mode for advanced conference features
Phone Book holds hundreds of entries
Microsoft Internet Explorer browser
PowerPoint plug-in for simplified
presentations
Auto Snapshot for simplified
presentations
Context-sensitive online help
Language Supported: English
Additional Features
2 x PCMCIA 2.0 Slots
2 x External RS-232 Connectors
IR Handheld Remote
IR Keyboard
Remote Software Upgrade
Sleep Mode
V-Meeting1 scheduling using Microsoft Outlook
Remote Management via V-Console1
Graphic Image Format
JPEG, web content, Microsoft Office
documents via HTML
PowerPoint via plug-in or HTML
Web presentations via built-in browser
Annex D on H.320 (2100 and 2200 only) and
H.323
Video Standards
H.261
H.263
Picture Resolution
FCIF, QCIF
SQCIF Decode
Video Input
1x Main PTZ Camera input
1x Camera 2: S-Video
1x Camera 3: Composite
1x XGA Auto Detect
Video Output
1x Composite
1x S-Video
1x VGA/SVGA:
640x480, NTSC
720x576, PAL
Video Format
NTSC/PAL, Auto Detect
Picture-In-Picture
Auto on, auto off, moveable
Video Features
Far-end camera control (H.281/H.224
FECC) for H.320 (2100 and 2200 only) and
H.323
Single or dual monitor support
VCR support
Camera Presets
10 Local camera presets
Audio Standards
G.711, G.722, G.728 (H.320 for 2100 and
2200 models & H.323), G.723.1 (H.323
only)
Audio Input/Output
1x AccuMic™ II input
1x Line level input (RCA)
1x Line level output (RCA)
Optional second AccuMic™ II
AccuMic™ II
Three microphone elements
Full-duplex Distributed Echo Cancellation®
Noise Cancellation
Automatic Gain Control
Automatic Microphone Gating
1
V-Meeting and V-Console available as future upgrades.
2
Optional; contact Gentner for the list of supported wireless cards.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Network Interface
10 Base-T Ethernet Port Supporting TCP/IP,
DHCP, DNS, WINS, SNMP, ARP, WWW,
Telnet
Wireless via 802.11b2
For 2100: S/T BRI Interface: Built-in 1BRI
IMUX
For 2200: S/T BRI Interface: Built-in 3BRI
IMUX
Auto-SPID detection (2100 and 2200 only)
ISDN Protocols (2100 and 2200 only)
1TR6, 5ESS, DMS100, ETSI, NI-1,
NTT/INS, VN3, Australian
Main PTZ Camera
Integrated or can be detached
Field of View: 47.5°
Zoom: 16X
Focal Length: 4-64mm, F1.4 to 2.8
Min Lux: 6 lux
Auto Focus, Auto White Balance
Electrical
Auto-sense power supply
Power Requirements:
100-240VAC, 50-60Hz, 36W, 1A max
Physical
Dimensions
12.57” x 10.69” x 6.45” (LxDxH)
(31.93cm x 27.16cm x 16.39cm)
Weight
5.57lb/2.08kg
Warranty
2 years parts and labor
54
Appendix B ~ ISDN Error Codes
Appendix B: ISDN Error Codes
When a call fails to connect or terminates, V-There generates an error. The error
codes are specified in ITU-T specification Q.850 as "cause codes." V-There displays a
brief summary of the information in Q.850. The following paragraphs expand on the
summary displayed on screen. Possible remedies are suggested.
Whenever V-There returns an error in trying to connect a call, two checks need to be
made before rushing to the detailed messages:
•
Check that the number dialed is correct and includes any required PBX
prefix, international or long distance access codes and, for international
numbers, omits the foreign long distance prefix.
•
Check that the switch setting in the ISDN Settings screen matches the
switch to which the V-There is connected. In the case of US switches,
ensure the SPIDs are correct. After changing the switch type, it is
sometimes necessary to power down V-There—this depends on the vendor of
the ISDN PBX or telecom supplier.
The cause codes are divided by the ITU-T into classifications to assist
understanding of the seriousness of the cause. These classifications are used below.
All cause codes not listed are invalid and should never be returned. If they are, VThere displays "Invalid Cause Code (xx)" where xx is between 0 and 255.
Normal causes
These occur in normal operation and are usually capable of being remedied by user
actions.
Cause 01: Unallocated number (Cause 01)
This indicates that, although the number is a valid format, it has not been allocated
by the telephone company. Either the person being dialed has been cut off or the
number is incorrect.
Cause 02: No route to specified transit network (Cause 02)
This means that the call was placed by specifying a routing of networks. The most
likely reason is that V-There is attached to a local PABX, which attempts to route
calls using a "cheapest" route method, which is currently unavailable.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix B ~ ISDN Error Codes
Cause 03: No route to destination (Cause 03)
This means that the destination number is not supported by the PABX/Telephone
system connected to V-There. The most likely reason is that there is a mistake in the
dial string (forgetting a PABX prefix for an outside line).
Cause 06: Channel unacceptable (Cause 06)
This means that the local PABX/ISDN provider does not accept the channel that VThere has attempted to dial on.
Cause 07: Call awarded and being delivered (Cause 07)
This means that the call has been delivered on an existing channel at the remote site.
As this is highly abnormal in ISDN environments it suggests a configuration problem
with the remote site.
Cause 16: Normal call termination (Cause 16)
This is a normal situation. If the termination is not what is expected, then the
network is providing no additional information. Check the ISDN settings carefully as
well as the numbers dialed.
Cause 17: User busy (Cause 17)
This means the remote site system is in a call. Simply try again later. If it is known
that the remote site is NOT in a call, then the remote site unit should be power
cycled as it may be holding the line open for some reason.
Cause 18: No user responding (Cause 18)
There are two common reasons for this: the remote site is switched off or it is in a
"manual answer" mode and there is no one to answer the call.
Cause 19: No answer from user (Cause 19)
This is almost the same as Cause 18. The major difference is that Cause 18 is more
commonly returned when the remote site is switched off whereas this message is
more commonly a case of a "manual answer" system with no one to take the call.
Cause 21: Call rejected (Cause 21)
This means either that the user has deliberately rejected the call (V-There systems do
not do this – they return a “normal termination” when a user rejects a call). Or, this
occurs when the remote site network has rejected the call—for example, when a
PABX rejects incoming calls.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
55
56
Appendix B ~ ISDN Error Codes
Cause 22: Number changed (Cause 22)
This means that the telephone company has changed the remote-site number; you
need to find the new number for the system.
Cause 26: Non selected user clearing (Cause 26)
This is an unusual cause, which means that the network cannot connect the call but
cannot give any more information.
Cause 27: Destination out of order (Cause 27)
This means that the final connection to the remote site was malfunctioning. It may
be as simple as the equipment being switched off or there may be a line fault.
Cause 28: Invalid number format (Cause 28)
The number dialed is an invalid format. This is always caused by dialing the wrong
number. Check the number and prefix(es) and try again.
Cause 29: Facility rejected (Cause 29)
This means that the remote site cannot accept the ISDN call correctly – maybe the
number dialed is a voice line or a dedicated FAX machine instead of a video
conferencing system.
Cause 30: Response to status inquiry (Cause 30)
This should never occur, as it implies an invalid sequence being sent by V-There to
the local switch. Check carefully that the V-There ISDN settings are correct as
setting up the wrong switch type may cause this.
Cause 31: Unspecified reason for termination (Cause 31)
This indicates a normal call termination but no other message seems appropriate.
This has been seen on some PABX systems when terminating a voice call to a nonISDN line.
Resource unavailable causes
These occur when the ISDN network does not supply some required resource. None
of these can be directly resolved by user action.
Cause 34: No circuit/channel available (Cause 34)
This usually means that there are not enough lines to connect the call – often seen in
H0 calls when the last line cannot be dialed. Remedy is to try again later.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix B ~ ISDN Error Codes
Cause 38: Network out of order (Cause 38)
This means that the ISDN network is not functioning and that this is likely to be the
case for some considerable time. After checking the dialed number, consult the local
ISDN service provider.
Cause 41: Temporary failure (Cause 41)
This means that the ISDN network is not functioning correctly but it should not last
for long. Retry the call after a few minutes and it should work.
Cause 42: Switching equipment congestion (Cause 42)
This means that the major ISDN trunk lines are very busy. The distinction between
this and Cause 34 is that Cause 34 is usually generated when the local ISDN switch
is busy whereas Cause 42 is generated when the major trunk lines are busy.
Cause 43: Access information discarded (Cause 43)
This means that the network could not deliver all required information to the remote
site. Usually indicates the remote site is not on a true ISDN line or it is not properly
configured.
Cause 44: Requested circuit/channel not available (Cause 44)
This indicates that the local ISDN network could not supply what V-There requested.
This indicates either that V-There was not properly configured or there is a problem
in the V-There ISDN interface.
Cause 47: Resources unavailable (Cause 47)
This means something was not available but no other message adequately describes
the problem.
Service or option unavailable causes
These occur when the V-There is requesting an option that the ISDN network cannot
provide. V-There does not make use of any advanced optional features of ISDN.
These errors are usually caused by incorrect configuration of V-There or the ISDN
line. Simply re-trying the call is unlikely to resolve the problem (unlike the previous
the category, where it might).
Cause 49: Quality of service unavailable (Cause 49)
This would occur when the call is being routed through a non-ISDN link, which is
experiencing problems. Try again later.
Cause 50: Requested facility not subscribed (Cause 50)
Cause 57: Bearer capability not authorized (Cause 57)
Cause 58: Bearer capability not presently available (Cause 58)
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
57
58
Appendix B ~ ISDN Error Codes
Cause 63: Service or option not available (Cause 63)
All of these suggest one of two problems. The most likely problem is with the ISDN
service provider (PABX or telephone company), but before calling them, you should
carefully check the switch type in the ISDN Settings screen as well as the restricted
setting on the same screen.
Service or option not implemented causes
These errors occur when V-There is requesting something not implemented on the
ISDN line. This is either incorrect configuration of the V-There or the ISDN line.
Cause 65: Bearer capability not implemented (Cause 65)
Cause 66: Channel type not implemented (Cause 66)
Cause 69: Requested facility not implemented (Cause 69)
Cause 70: Only restricted bearer capability available (Cause 70)
Cause 79: Service or option not implemented (Cause 79)
These cause codes are very similar to the service or option unavailable codes above
except they imply a more permanent problem with the ISDN service provider.
Invalid message causes
✍
Power cycling the V-There
should solve problems
related to Causes 81-86.
These occur due to a problem in low-level communication between V-There and the
ISDN service provider. After checking the V-There settings, power cycle the V-There
and try again.
Cause 81: Invalid call reference value (Cause 81)
Cause 82: Identified channel does not exist (Cause 82)
Cause 83: A suspended call exists but not this identifier (Cause 83)
Cause 84: Call identity in use (Cause 84)
Cause 85: No call suspended (Cause 85)
Cause 86: Call with this identity already been cleared (Cause 86)
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix C ~ Reprogramming V-There Via Serial Line
Cause 88: Incompatible destination (Cause 88)
The most likely cause is dialing the wrong number—for instance, trying to place a
video call to a FAX machine. Check numbers carefully.
Cause 91: Invalid transit network selection (Cause 91)
This means that somewhere along the routing an invalid network was selected. If the
final dialed number is correct, this is either a temporary problem resolved by redialing or a local PABX is incorrectly configured.
Cause 95: Invalid Q931 message (Cause 95)
This is either a very temporary condition or the ISDN settings for V-There specify
the wrong switch type.
Protocol error causes
These are a result of either a bug in V-There or of the unsuccessful configuring of the
ISDN switch type. They are listed for completeness.
Cause 96: Mandatory information element missing (Cause 96)
Cause 97: Message type non-existent (Cause 97)
Cause 98: Message not compatible with call state (Cause 98)
Cause 99: Information element non-existent (Cause 99)
Cause 100: Invalid information element contents (Cause 100)
Cause 101: Message not compatible with call state (Cause 101)
Cause 102: Recovery on timer expires (Cause 102)
Cause 111: Protocol error (Cause 111)
Other causes
Cause 127: Internetworking (Cause 127)
This means an error occurred somewhere on a network which does not provide error
reporting. Try again or consult your ISDN provider.
Appendix C: Reprogramming V-There Via Serial Line
This procedure is required in either of the following circumstances:
•
A web-based download has failed during the copy to flash, rendering the
V-There inoperable.
•
For some reason the V-There cannot access the Internet via the built-in
Ethernet port.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
59
60
Appendix D ~ Compliance Statements and Warranty
The following steps need to be performed.
1.
Consult the Technical Support section at www.gentner.com for the location of
latest release. Download the required file—this contains a single file called
nk.bin. Unzip the file to get the nk.bin file.
2.
Connect a serial cable to port A (upper connector) of V-There and a PC running
HyperTerminal. Set the communications settings on the PC to 57600 baud, 8
data bits, 1 stop bit, no parity, no flow control. Switch on V-There and
simultaneously hit any button on HyperTerminal to bring up the V-There loader
menu. If the text does not stop at the loader, switch off V-There and try again.
3.
Press the 4 button (Download over Serial, copy to Flash and Run). On
HyperTerminal, start the Transfer/Send File dialog. Select NK.bin as the file
and 1K Xmodem as the protocol. When finished, V-There will be running the
new version.
Appendix D: Compliance Statements and Warranty
American users
1LXUSA-32757-XD-N
The Federal Communications Commission warns the users that changes or
modifications to the unit not expressly approved by the party responsible for
compliance could void the users authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Re-orient or re-locate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that where the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix D ~ Compliance Statements and Warranty
FCC Part 68 requirements
The Federal Communications Commission (FCC) has established rules that permit
this device to be directly connected to the telephone network. Standardized jacks are
used for these connections. This equipment should not be used on party lines or coin
phones.
1.
If this device malfunctions, it may also be causing harm to the telephone
network; this device should be disconnected until the source of the problem
can be determined and until repair has been made. If this is not true, the
Telephone Company may temporally disconnect service.
2.
The Telephone Company may make changes in its technical operations and
procedures; if such changes affect the compatibility or use of this device, the
Telephone Company is required to give adequate notice of the changes. You
will be advised of your right to file a complaint with the FCC.
If the telephone company requests information on what equipment is connected to
their lines, inform them of:
A. The telephone number to which it is connected.
B. The USOC jack required.
C. The FCC registration number.
In the event of equipment malfunction, an authorized agent should perform all
repairs.
This equipment is an S/T interface and is designed to connect to an external NT1
Terminal Adapter. The user must supply an approved NT1 Terminal Adapter in order
to connect to the public network.
Canadian users
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la class A prescrites dans le
Règlement sur la brouillage radioélectrique édicté par le ministère des
Communications du Canada.
Notice: The Industry Canada identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective,
operational, and equipment safety requirements. Industry Canada does not guarantee
the equipment will operate to the user’s satisfaction.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
61
62
Appendix D ~ Compliance Statements and Warranty
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local Telecommunications Company. The equipment
must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or if equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electrical inspection authority, or electrician, as appropriate.
European users
This Information Technology Equipment has been tested and found to comply with
the following European Directives:
i.
EMC directive 89/336/EEC
ii.
Telecommunications R&TTE directive 1999/5/EC
iii. Low Voltage directive (SELV) 73/23/EEC
This Equipment is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
This equipment has been found to comply with the requirements for ISDN BRI,
Europe. Routes to approval have been EC Type Examination in addition to
Production Quality Assurance (Annex I Annex III). Compliance means that this
equipment can be connected to the public telecommunications infrastructure either
directly or indirectly.
Any changes or modifications made to this equipment may void the user's authority
to operate this equipment.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix D ~ Compliance Statements and Warranty
Australian and New Zealand users
N11567
This equipment has been tested and found to comply with the requirements for
Australian/New Zealand EMC standard AS/NZ 3548.
This equipment meets or exceeds requirements for safety in Australia
(TS001/AS3260).
The telecommunication module in this equipment has been tested and found to
comply with the Australian Telecommunications standard TS013.
General Notices
With exception to the power block and the Telecommunication ports all user
interconnection points have SELV safety status as defined in EN60950 and IEC950.
This equipment is intended to be used with a Class 2 power supply UMEC
Model # UP0403A-01P
Rating: 5V @ 3A, 12V @ 2A
Safety Information
The V-There contains a lithium battery.
• Danger of explosion if battery is incorrectly replaced.
• Replace only with the same or equivalent type recommended by the manufacturer.
• Dispose of used batteries according to the manufacturer’s instruction.
The V-There consists of an internal ISDN interface card. This card has been
assembled to a specific configuration in the V-There so as to maintain optimal
operation.
End-user warranty
Gentner Communications Corporation (Manufacturer) warrants that this product is
free of defects in both materials and workmanship. Should any part of this product
be defective, the Manufacturer agrees, at its option, to:
A. Repair or replace any defective part free of charge (except transportation
charges) for a period of one year from the date of installation for the end-user,
provided the owner returns the product to the Manufacturer at the address set
forth below. No charge will be made for parts or labor during this period;
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
63
64
Appendix D ~ Compliance Statements and Warranty
B. Furnish replacement for any defective parts in the product for a period of
one year from the date of original purchase. Replacement parts shall be furnished
without charge, except labor and transportation.
This Warranty excludes assembled products not manufactured by the
Manufacturer whether or not they are incorporated in a Manufacturer product or
sold under a Manufacturer part or model number.
THIS WARRANTY IS VOID IF:
A. The product has been damaged by negligence, accident, act of God, or
mishandling, or has not been operated in accordance with the procedures described
in the operating and technical instructions; or,
B. The product has been altered or repaired by other than the Manufacturer
or an authorized service representative of the Manufacturer; or,
C. Adaptations or accessories other than those manufactured or provided by
the Manufacturer have been made or attached to the product which, in the
determination of the Manufacturer, shall have affected the performance, safety or
reliability of the product; or,
D. The product’s original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES
TO THE PRODUCT. MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER
SHALL BE THE AMOUNT PAID BY THE END-USER FOR THE PRODUCT. No
person or entity authorized to assume any obligation or other liability in connection
with the products. No action, regardless of form, arising out of or relating to the
product or this Warranty, may be brought by end-user more than one (1) year after
the cause of action has accrued.
Manufacturer shall not be liable for punitive, consequential, or incidental
damages, expenses, or loss of revenue or property, inconvenience, or interruption
in operation experienced by the end user due to a malfunction in the purchased
product. No warranty service performed on any product shall extend the
applicable warranty period.
In case of unsatisfactory operation, the end-user shall promptly notify the
Manufacturer at the address set forth below in writing, giving full particulars as to
the defects or unsatisfactory operation. Upon receipt of such notice, the
Manufacturer will give instructions respecting the shipment of the product, or such
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix D ~ Compliance Statements and Warranty
other matters as it elects to honor this warranty as above provided. This warranty
does not cover damage to the product during shipping and the Manufacturer
assumes no responsibility for such damage. All shipping costs shall be paid by the
customer.
This warranty extends only to the original end user and is not assignable or
transferable. This Warranty is governed by the laws of the State of Utah, without
regard to the conflicts of interests provisions thereof.
Gentner Communications Corporation
1825 Research Way
Salt Lake City, Utah 84119
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
65
66
Glossary
Glossary
A
Annex D image A still, high-resolution image in an H.320 or H.323 video stream.
Enables remote presentations in which images appear separately from the live video
stream, typically on a second monitor.
Audio Rx Received audio modes.
Audio Tx Transmitted audio modes.
B
Baud The number of signaling elements that occur each second during data transfer.
Bonded call (2B, 4B, and 6B) Each ISDN channel consists of two lines. The first
64k of the first line are used for voice transmission and the rest for data
transmission. Each line has a separate ISDN number, which you would normally
have to enter when making a call. Therefore, if you want to make a call using three
ISDN channels, you have to enter six ISDN numbers on the Dial screen. However,
for a bonded call, you would enter only one destination number. The IMUX software
will then work out the numbers of the other ISDN channels from the number dialed.
See also Unbonded calls.
C
Channel The term channel refers to a communications path between two computers
or devices. In this manual the channels are the wires in the ISDN cables.
Com An interface on a computer to which you can connect a device.
Composite monitor Television monitor. See also NTSC and PAL.
CRC Cyclic redundancy check is a technique for detecting data transmission errors.
D
Delimiter A character that is used to indicate that a gateway prefix is being used.
For example, if * is the delimiter and P is the gateway prefix, you enter *P and the
V-There automatically connects at 128K. See also Gateway and Gateway prefix.
DHCP Dynamic host configuration protocol is a protocol for assigning dynamic IP
addresses to devices on a network. With dynamic addressing, a device can have a
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Glossary
different IP address every time it connects to the network. DHCP also supports a
mix of static and dynamic IP addresses.
DNS server Domain name system (or service) is an Internet service that translates
domain names into IP addresses. Because domain names are alphabetic, they're
easier to remember.
DTMF tones Dual tone multi-frequency assigns a specific frequency, or tone, to each
button on, for example, a remote control so that it can easily be identified by a
microprocessor.
E
E164 A numeric name that is assigned to your gatekeeper. See also H.323.
Ethernet A local-area network protocol. See also LAN.
F
Firmware Firmware is software embedded in a device.
G
Gateway A gateway is a combination of hardware and software that links two
different types of networks together.
Gateway prefix The gateway prefix lets you enter a prefix for the connection speed
you want to use. For example, if P is the prefix for a 128k connection, you enter P
before the gateway IP and the gatekeeper automatically connects at 128k speed.
H
H.323 The H.323 name is an alphanumeric name that the Gatekeeper can recognize
as an IP address. For example, ADAM3. The gatekeeper recognizes that it belongs
to the IP address of Adam Smith and routes the call to the address. Since the H.323
name is not an IP address, the V-There can keep this name even if it is moved within
the network. See also E164.
The H.323 standard is an audiovisual conferencing standard that defines how data is
transmitted across networks. In theory, H.323 should enable users to participate in
the same conference even though they are using different video conferencing
applications.
HTML Hyper Text Markup Language is the authoring language used to create
documents on the World Wide Web.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
67
Glossary
68
I
IP Internet Protocol specifies the format of packets, also called data grams, and the
addressing scheme on the Internet. IP works like the postal system; you send a
package to an address without a direct line between you and the receiver.
IP Address An identifier for a computer on a network. The format of an IP address
is a 32-bit numeric address written as four numbers separated by periods. Each
number can be zero to 255. For example, 1.160.10.240.
ISDN The Integrated Services Digital Network is a set of standards that support the
transmission of voice, video, and data over a single network. An ISDN call is a call
that is made over the ISDN network using the H.320 protocol. See also ISDN-R.
ISDN number A phone number for the ISDN connection. Ask your system
administrator for your ISDN number.
ISDN-R Integrated services digital network that is limited to 56kbps. It is
sometimes used in the USA and in Saudi Arabia. See also ISDN.
J
Java A high-level programming language for the World Wide Web.
L
LAN A computer network that spans a relatively small area. LANs are capable of
transmitting data at very fast rates, much faster than data can be transmitted over a
telephone line; but the distances are limited, and there is also a limit on the number
of computers that can be attached to a single LAN.
LAN call A call made over your local area network using the H.323 standard for
video conferencing. H.323 is a protocol approved by the International
Telecommunication Union (ITU) as a standard for the transmission of audio and
video data. H.323 allows different teleconferencing devices to communicate.
LAN-WAN call A LAN-WAN call is a call made from a local area network to an
H.320 wide area network (WAN), via a gateway. See also LAN and WAN.
LED Light emitting diode is an electronic device that lights up when electricity is
passed through it. LEDs are usually red.
Line input Anything with an audio output can be attached. For example, you can
connect a CD player, so that when you are showing a PowerPoint® presentation you
can play audio that goes with it.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Glossary
N
NTSC monitor The national television standards committee is responsible for setting
television and video standards in the United States. See also PAL Monitor.
P
PAL monitor Phase alternating line is the dominant television standard in Europe.
See also NTSC Monitor.
PBX Private branch exchange, a private telephone network used within an
enterprise. Users of the PBX share a certain number of outside lines for making
telephone calls external to the PBX.
PCMCIA Personal computer memory card international association has developed a
standard for small, credit card-sized devices, called PC cards.
PIP Picture-in-picture, a function that makes it possible to display one or more
images of different origin on one screen.
Proxy server A server that sits between a client application, such as a web browser,
and a real server. It intercepts all requests to the real server to see if it can fulfill the
requests itself. If not, it forwards the request to the real server.
Q
QCIF Quarter common intermediate format is a video conferencing format that
specifies data rates at 1/4 the resolution of CIF. QCIF support is required by the ITU
H.261 video conferencing standard. Sending QCIF (176 x 144 pixels) will increase
the frame rate sent on a low bandwidth call. See also CIF.
QWERTY keyboard The arrangement of buttons on a standard English computer
keyboard or typewriter. The name derives from the first six characters on the top
alphabetic line of the keyboard.
S
SCART An industry standard means of connecting a variety of audio-visual
equipment together. The connection consists of a 21 way female socket (pin 21 being
the metal shield of the connector) that is fitted to most videocassette recorders
(VCRs) and television sets.
SPID Service profile identifier is a number that identifies a specific ISDN line.
When you obtain ISDN service, your telephone company assigns an SPID to your
line.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
69
Glossary
70
Most telephone companies in the U.S. use the generic SPID format, which is a 14digit number. The first 10 digits identify the telephone number, called the Directory
Number (DN). The remaining four digits identify a particular ISDN device, in the
case where multiple devices share the same Directory Number.
Subnet mask A filter that selectively includes or excludes certain values. It
determines which part of a net the device should consider to be local.
T
T.120 T.120 comprises a series of protocols approved by the International
Telecommunications Union (ITU-T) for document conferencing and application
sharing during a teleconference.
U
Unbonded calls An unbonded call is a call that treats multiple ISDN lines as single
channels. You need to enter all the numbers of the receiving end. If there are
numbers missing, the V-There will not establish a call. If a channel goes down during
a call, the call will be terminated. If a line goes down, the call will gradually
terminate.
URL Uniform Resource Locator is the global address of documents and other
resources on the World Wide Web. The first part of the address indicates what
protocol to use, and the second part specifies the IP address or the domain name
where the resource is located.
V
VBScript Visual basic scripting edition enables web authors to include interactive
controls, such as buttons and scroll bars, on their web pages. See also Java.
VGA monitor Video graphics array is a graphics display system for PCs. All PCs
made today support VGA. See also Composite monitor.
V-There network name This machine name takes the format V-Therennnnnnnnn
where 'nnnnnnnnn' is the 9-digit serial number of V-There.
W
WAN Two or more local-area networks (LANs) connected via telephone lines and
radio waves is called a wide-area network (WAN).
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Glossary
WINS server Windows Internet Naming Service is a system that determines the IP
address associated with a particular network computer. This is called name
resolution. WINS supports network client and server computers running Windows
and can provide name resolution for other computers with special arrangements.
Determining the IP address for a computer is a complex process when DHCP servers
assign IP addresses dynamically. For example, it is possible for DHCP to assign a
different IP address to a client each time the machine logs on to the network. WINS
uses a distributed database that is automatically updated with the names of
computers currently available and the IP address assigned to each one.
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
71
72
Index
Index
A
G
Annex D format 48
gatekeeper 25
audio in 8
delimiter 66
audio out 8
IP address 24
audio speakers 7
gateway
prefix 26, 66
B
baud 60, 66
H
bonded calls 66
H.323 21, 22, 25, 26, 32
HTML 47, 67
C
camera
I
auxiliary 8, 17
IMUX 66
controlling 16, 17
ISDN
preset 18
CIF 69
connecting 8
ISDN-R 68
composite monitor 9, 49, 66
NTSC 9
L
LAN
D
connecting 7
DHCP 66
DNS 24, 67
subnet mask 70
LAN Settings
DTMF tones 67
network 24
dual monitor mode 47, 49
LAN-WAN 26, 68
E
M
E164 25, 67
Main screen 16
Ethernet 5, 7, 59, 67
microphone 8
Expert Mode 12, 13, 18, 21, 23, 28, 30, 43, 44
Express Mode 13, 14, 21, 43, 44, 52
N
navigating
F
arrow keys 11
flash card
keyboard 11, 13
inserting 47
O
other devices 7
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Index
P
PBX 54, 69
PCMCIA 47, 69
PIP 12, 16, 69
power supply 6, 8, 9, 21, 63
presentations 47
dual monitor mode 47
presentation mode 49
sending 47
proxy server 69
Q
QCIF 69
R
remote control 5, 49
S
SCART 5, 9, 69
snapshot 12, 13, 36
SPID 69
U
URL 70
V
VGA monitor 9, 49, 70
video
out 8
W
web browser 69
WINS 24, 71
Gentner Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
73