HP t5630 Thin Client Troubleshooting guide

Troubleshooting Guide
HP t5630/t5630w, t5545, t5145, and t5540 Thin Clients
© Copyright 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Troubleshooting Guide
Thin Client
Second Edition (April 2009)
Document Part Number: 504101-002
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE:
Text set off in this manner provides important supplemental information.
iii
iv
About This Book
Table of contents
1 Product Description
Product features ................................................................................................................................... 1
Serial Number Location ....................................................................................................... 2
Front Panel Components ..................................................................................................... 2
Top Components ................................................................................................................. 3
Rear Panel Components ..................................................................................................... 4
Installing the Rubber Feet .................................................................................................... 4
Installing the Stand .............................................................................................................. 5
Removing the Stand ............................................................................................................ 6
2 Hardware Changes
General Hardware Installation Sequence ............................................................................................. 7
Removing and Replacing the Secure USB Compartment Cover ......................................................... 8
Removing the Secure USB Compartment Cover ................................................................ 8
Replacing the Secure USB Compartment Cover ................................................................. 9
Removing and Replacing the Side Access Panel and Metal Side Cover ........................................... 10
Removing the Side Access Panel and Metal Side Cover .................................................. 10
Replacing the Metal Side Cover and Side Access Panel .................................................. 11
Installing Thin Client Options .............................................................................................................. 12
Installing the USB Device .................................................................................................. 12
Removing and Replacing the Battery ................................................................................ 13
External Drives .................................................................................................................. 14
3 Mounting the Thin Client
HP Quick Release .............................................................................................................................. 15
Supported Mounting Options ............................................................................................. 17
Non-supported Mounting Option ........................................................................................ 19
4 BIOS Settings, (F10) Utility
Using the BIOS Settings ..................................................................................................................... 20
Changing BIOS Settings from the repset utility ................................................................. 20
Changing BIOS Settings Using the F10 Utility ................................................................... 21
Setup Utility—System Information ..................................................................................... 22
v
Setup Utility—Standard CMOS Features .......................................................................... 22
Setup Utility—Advanced BIOS Features ........................................................................... 22
Setup Utility—Integrated Peripherals ................................................................................. 23
Setup Utility—Power Management Setup ......................................................................... 24
Setup Utility—Utility Task Actions ...................................................................................... 24
5 Diagnostics and Troubleshooting
LEDs ................................................................................................................................................... 25
Power-On Sequence .......................................................................................................................... 26
Power-On Diagnostic Tests ................................................................................................................ 26
Beep Codes ........................................................................................................................................ 27
POST Error Messages ....................................................................................................................... 27
Troubleshooting .................................................................................................................................. 28
Basic Troubleshooting ....................................................................................................... 28
Diskless (No-Flash) Unit Troubleshooting ......................................................................... 29
Troubleshooting Flowcharts ............................................................................................... 31
Initial Troubleshooting ....................................................................................... 31
Initial Troubleshooting Part 2 ............................................................................ 32
No Power, Part 1 ............................................................................................... 33
No Power, Part 2 ............................................................................................... 34
No Power, Part 3 ............................................................................................... 35
No Video, Part 1 ................................................................................................ 36
No Video, Part 2 ................................................................................................ 37
No Video, Part 3 ................................................................................................ 38
No Video, Part 4 ................................................................................................ 39
Error Messages ................................................................................................. 40
NO OS Loading ................................................................................................. 41
OS Not Loading from Flash ............................................................................... 42
Non-Functioning Pointing Device or Keyboard ................................................. 43
No Internal Network Connection ....................................................................... 44
No Audio ........................................................................................................... 45
No IP Address ................................................................................................... 46
Booting in Continuous Loop .............................................................................. 47
6 Restoring the Flash Image
System Requirements ........................................................................................................................ 48
Getting Started ................................................................................................................................... 48
Creating an ISO Image ....................................................................................................................... 49
Formatting a USB Flash Drive ............................................................................................................ 49
Unpacking the Image and Tools for Deployment ............................................................................... 50
Deploying with PXE ............................................................................................................................ 50
Appendix A Specifications
vi
Appendix B Adding an Image Restore Tool
Appendix C Configuring a PXE Server
Prerequisites ...................................................................................................................................... 54
Installing Remote Installation Services (RIS PXE Server) ................................................................. 54
Authorizing Remote Installation Services (RIS PXE Server) .............................................................. 54
Configuring Remote Installation Services .......................................................................................... 55
Set User Permissions on the Active Directory Server ........................................................................ 55
RIS Menu ........................................................................................................................................... 56
Creating Network Bootable Disk to Map Drives ................................................................................. 56
For More Information .......................................................................................................................... 56
Appendix D FTP Update
Server Requirements ......................................................................................................................... 57
DCHP Server ..................................................................................................................... 57
FTP Server ........................................................................................................................ 57
Description ......................................................................................................................................... 58
Host Settings ...................................................................................................................................... 58
Select Image to Update ...................................................................................................................... 59
Appendix E System BIOS
Restoring a Corrupt BIOS .................................................................................................................. 61
Updating a BIOS ................................................................................................................................ 62
Appendix F Electrostatic Discharge
Preventing Electrostatic Damage ....................................................................................................... 63
Grounding Methods ............................................................................................................................ 63
Index ................................................................................................................................................................... 64
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viii
1
Product Description
HP offers a comprehensive set of products to manage HP thin clients. Providing rich product solutions
allows customers to choose which management products will work best for them. By supporting HP
Device Manager, HP Client Automation Starter, or Altiris as free management solutions, customers will
have robust management tools to help manage all of their HP thin clients. HP thin clients have the
following advantages:
●
No hard drives or diskette drives
●
5 minute hardware setup time
●
No moving parts
●
central deployment and management using HP Management Solutions
Operating systems
The t5630/t5630w thin client models use the Microsoft Windows XP Embedded (XPe) or Windows
Embedded Standard (WES) operating system.
The t5145 and t5545 Linux thin clients offer an extensible Linux image built upon Debian.
The t5540 thin client uses Windows CE.
Product features
For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/products/
quickspecs/QuickSpecs_Archives/QuickSpecs_Archives.html.
Operating systems
1
Serial Number Location
Every thin client includes a unique serial number located as shown in the following illustration. Have this
number available when contacting HP customer service for assistance.
Figure 1-1 Serial number location
Front Panel Components
Figure 1-2 Front panel components
2
(1)
Secure USB compartment
(5)
Line-out (headphone) audio connector
(2)
Power button
(6)
Universal serial bus (USB) connectors (2)
(3)
Flash activity LED
(7)
Power LED
(4)
Line-in (microphone) connector
Chapter 1 Product Description
Top Components
The secure USB compartment allows you to use two USB devices in a secured location.
Figure 1-3 Top components, external view
(1)
Secure USB compartment
(2)
Cable lock slot
Figure 1-4 Top components, internal view
(1)
Secure USB compartment ports (2)
(2)
Cable lock slot
Product features
3
Rear Panel Components
Figure 1-5 Rear panel components
(1)
Ethernet RJ-45 connector
(6)
VGA connector
(2)
PS/2 connectors (2)
(7)
Serial connector
(3)
Parallel connector
(8)
DVI-D connector
(4)
Secure cable routing slot
(9)
Power connector
(5)
Universal serial bus (USB) connectors (2)
Installing the Rubber Feet
You may want to use your thin client in a horizontal orientation. If your unit has VESA (Video Electronics
Standards Association) holes in the side, you can install rubber feet on the left side of the unit. The
rubber feet help keep the unit safely in place.
To install the rubber feet:
1.
Locate the VESA (Video Electronics Standards Association) holes in the left side of the thin client.
CAUTION: If you use the thin client in a horizontal orientation without the rubber feet, it may slide
and result in equipment damage. If your unit does not have VESA mounting holes, you will need
to obtain the optional side panels with VESA mounting holes.
2.
4
Remove the feet from their backing.
Chapter 1 Product Description
3.
Align the feet with their holes and press them in securely.
Figure 1-6 Installing the rubber feet
Installing the Stand
If your unit does not have VESA mounting holes, you will need to use the thin client in a vertical
orientation and install the stand for stability.
To install the stand:
1.
Turn unit upside down.
2.
Locate the slots on the bottom of the unit into which the tabs on the stand fit. Position the stand
with the wide part toward the front of the unit. Align the tabs on the widest part of the stand with
the slots approximately 7.6 cm (3 inches) from the front of the unit and the tabs on the narrower
part with the slots approximately 3.8 cm (1.5 inches) from the rear of the unit (1).
3.
Insert the tabs into the slots, and slide toward the rear until it locks into place (2).
Figure 1-7 Installing the stand
Product features
5
Removing the Stand
To remove the stand:
1.
Turn unit upside down.
2.
Lift the tab (1), and then pull the stand up to remove it from the unit (2).
Figure 1-8 Removing the stand
6
Chapter 1 Product Description
2
Hardware Changes
General Hardware Installation Sequence
To ensure the proper installation thin client hardware components:
1.
Back up any data, if necessary.
2.
If the thin client is powered on:
a.
Turn off the computer properly through the operating system, then turn off any external
devices.
b.
Disconnect the power cord from the power outlet and disconnect any external devices.
c.
Disconnect any external devices or cables, such as a cable lock.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components
to cool before touching.
WARNING! To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug
telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
CAUTION: Static electricity can damage the electronic components of the thin client or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity
by briefly touching a grounded metal object. See Electrostatic Discharge on page 63 for more
information.
3.
Remove the secure USB compartment cover. See Removing and Replacing the Secure USB
Compartment Cover on page 8 for more information.
4.
Remove the side access panel and metal side cover. See Removing and Replacing the Side
Access Panel and Metal Side Cover on page 10 for more information.
5.
Remove any hardware that you will replace.
6.
Install or replace equipment. For removal and replacement procedures, see the following
sections:
●
Installing the USB Device on page 12
●
Removing and Replacing the Battery on page 13
NOTE:
Option kits include more detailed installation instructions.
General Hardware Installation Sequence
7
7.
Replace the side access panel and metal side cover. See Removing and Replacing the Side
Access Panel and Metal Side Cover on page 10.
8.
Replace the secure USB compartment cover. See Removing and Replacing the Secure USB
Compartment Cover on page 8.
9.
Reconnect any external devices and power cords.
10. Turn on the monitor, the thin client, and any devices you want to test.
11. Load any necessary drivers.
NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and search
for your specific thin client model.
12. Reconfigure the thin client, if necessary.
Removing and Replacing the Secure USB Compartment
Cover
The secure USB compartment allows you to install two USB devices in a secure location inside the thin
client. The cable management feature allows you to install a USB mouse and a USB keyboard in this
compartment. See Installing the USB Device on page 12 for more information. Along with providing
a hidden location, the secure USB compartment can be locked by the optional security cable lock.
CAUTION: The ambient temperature inside of the secure USB compartment can reach up to 55° C
(131° F) in worst case conditions. Make sure the specifications for any device you install in the
compartment indicate the device can tolerate a 55° C (131° F) ambient environment.
NOTE: In addition to following these instructions, follow the detailed instructions that accompany the
accessory you are installing.
Before beginning the installation process, review General Hardware Installation Sequence on page 7
for procedures you should follow before and after installing or replacing hardware.
Removing the Secure USB Compartment Cover
Use the following procedure to remove the secure USB compartment cover.
WARNING! Before removing the secure USB compartment cover, ensure that the thin client is turned
off and the power cord is disconnected from the electrical outlet.
To remove the secure USB compartment cover:
1.
8
On rear of the thin client, remove the screw that secures the compartment cover to the unit (1).
Chapter 2 Hardware Changes
2.
Push the compartment cover about 0.6 cm (1/4 inch) toward the front of the unit (2), and then lift
it off the unit (3).
Figure 2-1 Removing the secure USB compartment cover
Replacing the Secure USB Compartment Cover
To replace the secure compartment cover:
1.
Place the cover on top of the unit so it is offset about 0.6 cm (1/4 inch) toward the front of the unit,
allowing the tabs on the cover to align with the slots on the chassis (1).
2.
Slide the cover toward the back of the unit until the cover is flush with the back panel of the
chassis (2).
3.
Replace the screw (3).
Figure 2-2 Replacing the secure compartment cover
Removing and Replacing the Secure USB Compartment Cover
9
Removing and Replacing the Side Access Panel and Metal
Side Cover
Removing the Side Access Panel and Metal Side Cover
WARNING! Before removing the side access panel, ensure that the thin client is turned off and the
power cord is disconnected from the electrical outlet.
To remove the access panel:
1.
Remove the secure compartment cover (1). For more information, see Removing the Secure USB
Compartment Cover on page 8.
2.
Lay the unit flat on a stable surface with the right side up and the left side down.
3.
Slide the access panel about 3 mm (1/8 inch) toward the top of the unit (2), and then lift the access
panel up and off the unit (3).
Figure 2-3 Removing the side access panel
To remove the metal side cover:
NOTE: You must remove the metal side cover to access internal components such as the battery or
the memory.
1.
10
Remove the four screws that secure the metal side cover to the chassis (1).
Chapter 2 Hardware Changes
2.
Lift the metal side cover, rear side first, off the unit (2).
Figure 2-4 Removing the metal side cover
Replacing the Metal Side Cover and Side Access Panel
To replace the metal side cover:
1.
Slip the front edge of the metal side cover under the lip on the chassis and lower the cover until it
snaps into place (1).
2.
Align the screw holes of the metal side cover with the chassis holes and insert and tighten the four
screws (2).
Figure 2-5 Replacing the metal side cover
To replace the access panel:
1.
Align the tabs on the access panel with the slots in the metal side cover and place the access panel
on the side of the unit, offset about 3 mm (1/8 inch) toward the top of the unit (1).
2.
Slide the panel toward the bottom of the unit until the cover is flush with the bottom panel of the
chassis (2).
Removing and Replacing the Side Access Panel and Metal Side Cover
11
Installing Thin Client Options
Various options can be installed on the thin client:
●
Installing the USB Device on page 12
●
Removing and Replacing the Battery on page 13
Installing the USB Device
Before beginning the replacement process, review General Hardware Installation Sequence
on page 7 for procedures you should follow before and after installing or replacing hardware.
▲
Insert the USB device into the USB port in the secure USB compartment. See the following
illustration for the location of the ports in the secure USB compartment.
Figure 2-6 USB ports in the secure USB compartment
If you install a USB mouse and a USB keyboard in the secure USB compartment, route the cables
around and through the clips, then out the secure cable routing slot, as shown in the following illustration.
Figure 2-7 Using the secure cable routing slot
12
Chapter 2 Hardware Changes
Removing and Replacing the Battery
Before beginning the replacement process, review General Hardware Installation Sequence
on page 7 for procedures you should follow before and after installing or replacing hardware.
WARNING! Before removing the side access panel, ensure that the thin client is turned off and the
power cord is disconnected from the electrical outlet.
To remove and replace the battery:
1.
Locate the battery on the system board.
2.
To release the battery from its holder, gently push the metal guard that extends above one edge
of the battery very slightly toward the rear of the unit, and then lift the battery out (1).
NOTE:
Be careful not to bend the metal guard.
Figure 2-8 Removing and replacing the internal battery
3.
To insert the new battery, align the replacement battery with the positive side toward the rear of
the unit. Slide one edge of the battery into the slot and push down until the guard snaps over the
edge of the battery (2).
HP encourages you to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, go to http://www.hp.com and search for
“recycle”.
Batteries, battery packs, and accumulators should not be disposed of together with the general household
waste. In order to forward them to recycling or proper disposal, please use the public collection system
or return them to HP, an authorized HP partner, or their agents.
The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 or
the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or
promotions. Contact a qualified Taiwanese recycler for proper battery disposal.
Installing Thin Client Options
13
External Drives
Various external USB drives are available as options for HP thin clients. For more information about
these drives, visit http://www.hp.com and search for the specific thin client model, or refer to the
instructions that accompany the option.
For more information about available options, visit the HP Web site http://www.hp.com and search for
the specific thin client model.
14
Chapter 2 Hardware Changes
3
Mounting the Thin Client
HP Quick Release
If your thin client does not have VESA mounting holes, you must obtain and install the optional side
panels with VESA mounting holes and HP Quick Release.
This thin client incorporates four mounting points on each side of the unit. These mounting points follow
the VESA (Video Electronics Standards Association) standard, which provides industry-standard
mounting interfaces for Flat Displays (FDs), such as flat panel monitors, flat displays, and flat TVs. The
HP Quick Release connects to the VESA-standard mounting points, allowing you to mount the thin client
in a variety of orientations.
NOTE:
When mounting to a thin client, use the 10 mm screws supplied with the HP Quick Release.
Figure 3-1 HP Quick Release
HP Quick Release
15
To use the HP Quick Release with a VESA-configured thin client:
1.
Using four 10 mm screws included in the mounting device kit, attach one side of the HP Quick
Release to the thin client as shown in the following illustration.
Figure 3-2 Connecting the HP Quick Release to the thin client
2.
Using four screws included in the mounting device kit, attach the other side of the HP Quick Release
to the device to which you will mount the thin client. Make sure the release lever points upward.
Figure 3-3 Connecting the HP Quick Release to another device
16
Chapter 3 Mounting the Thin Client
3.
Slide the side of the mounting device attached to the thin client (1) over the other side of the
mounting device (2) on the device on which you want to mount the thin client. An audible 'click'
indicates a secure connection.
Figure 3-4 Connecting the thin client
NOTE: When attached, the HP Quick Release automatically locks in position. You only need to slide
the lever to one side to remove the thin client.
CAUTION: To ensure proper function of the HP Quick Release and a secure connection of all
components, make sure both the release lever on one side of the mounting device and the rounded
opening on the other side face upward.
Supported Mounting Options
The following illustrations demonstrate some of the supported and not supported mounting options for
the mounting bracket.
●
You can mount a thin client between a flat panel monitor and the wall.
Figure 3-5 Thin client mounted with flat panel on wall
●
You can mount the thin client on the back of a flat panel monitor stand.
HP Quick Release
17
Figure 3-6 Thin client mounted on back of monitor stand
●
You can mount the thin client on a wall.
Figure 3-7 Thin client mounted on wall
●
You can mount the thin client under a desk.
Figure 3-8 Thin client mounted under desk
18
Chapter 3 Mounting the Thin Client
Non-supported Mounting Option
CAUTION: Mounting a thin client in an non-supported manner could result in failure of the HP Quick
Release and damage to the thin client and/or other equipment.
Do not mount the thin client on a flat panel monitor stand, between the panel and the stand.
Figure 3-9 Unsupported mounting position—thin client between stand and monitor
HP Quick Release
19
4
BIOS Settings, (F10) Utility
Using the BIOS Settings
VIA Eden processors and the VIA VX800 chipset are used in the t5145, t5540, t5545 and t5630/t5630w
products.
Changing BIOS Settings from the repset utility
Some BIOS settings may be changed locally within the operating system without having to go through
the F10 utility1. This table identifies the items that can be controlled with this method.
20
BIOS Setting
Default Value
Other Values
1st Boot Device
USB
ATA Flash, Network, Disabled
2nd Boot Device
ATA Flash
USB, Network, Disabled
3rd Boot Device
Network
ATA Flash, USB, Disabled
Boot Up NumLock
Off
On
F12 Boot
Enabled
Disabled
Integrated Audio
Enabled
Disabled
Network Controller
Enabled
Disabled
Serial Port 1
3F8/IRQ4, other values = 2F8/IRQ3, 3E8/IRQ4, 2E8/ Disabled
IRQ3
Parallel Port
378/IRQ7, other values = 278/IRQ5, 3BC/IRQ7
Disabled
PWRON After PWR-Fail
Former State
On, Off
Wake-on-PME
Enabled
Disabled
BIOS Wake Up
Disabled
Enabled, days of the week & time
Asset Tag No
000000000000000000
User input (18 chars)
Setup Password
blank
User input (8 chars max)
Power-On Password
blank
User input (8 chars max)
Parallel Mode
ECP/EPP
Standard, EPP, ECP
ECP Mode Use DMA
DMA3
DMA1
USB Controller
Enabled
Disabled
External USB Ports
Enabled
Disabled
Chapter 4 BIOS Settings, (F10) Utility
Halt On
All, but Keyboard
No Errors
Security Option
Setup
Always
USB Keyboard Support
Enabled
Disabled
USB Mouse Support
Disabled
Enabled
NOTE: Settings that can be controlled from the operating system with repset can also be controlled
remotely by sending the client an Altiris job that uses the repset tool to apply the setting changes.
Changing BIOS Settings Using the F10 Utility
1.
Turn on or restart the thin client.
2.
As soon as the thin client is turned on, press F10 when the “press F10” prompt appears on the
screen to enter the Setup Utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the thin client and again
press F10 when the F10=Setup message displays in the task bar at the bottom of the screen.
When the F10 POST Screen display is set to zero seconds, it may be necessary to press and
hold F10 on the keyboard, then power on the thin client.
3.
The Setup Utility screen is divided into five menu headings and five task actions.
The Menu Headings are: System Information, Standard CMOS Features, Advanced BIOS
Features, Integrated Peripherals, Power Management Setup
The Task Actions are: Load Factory Defaults, Set Administrative Password, Set User Password,
Save & Exit Setup, Exit without Saving
Use the arrow keys (up and down or left and right) to select the appropriate heading, and then
press Enter. To return to the Setup Utility menu, press the Esc key.
4.
To apply and save changes, select Save & Exit Setup.
If you have made changes that you do not want applied, select Exit without Saving.
To reset to original factory settings, select Load Factory Defaults.
CAUTION: Do NOT turn the thin client power off while the ROM is saving the Setup (F10) changes,
because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10
Setup screen.
Table 4-1 Setup (F10) Utility Main Menu
Heading
Table
System Information
Setup Utility—System Information on page 22
Standard CMOS Features
Setup Utility—Standard CMOS Features on page 22
Advanced BIOS Features
Setup Utility—Advanced BIOS Features on page 22
Integrated Peripherals
Setup Utility—Integrated Peripherals on page 23
Power Management Setup
Setup Utility—Power Management Setup on page 24
Using the BIOS Settings
21
Setup Utility—System Information
NOTE:
Support for specific Setup options may vary depending on the hardware configuration.
Table 4-2 Setup Utility—System Information
Option
Description
Product Name
(view only)
Processor Type
(view only)
Processor Speed
(view only)
Amount of flash memory
(view only)
Memory size
(view only)
System ROM
(view only)
Integrated MAC
(view only)
UUID
(view only)
Chassis Serial #
(view only)
Asset Tracking Number
(view only)
Asset Tag
Enter asset tracking number.
Setup Utility—Standard CMOS Features
Table 4-3 Setup Utility—Standard CMOS Features
Option
Description
Date (mm:dd:yy)
Allows you to set system date
Time (hh:mm:ss)
Allows you to set system time.
IDE Primary Master
Indicates ATA Flash settings.
Halt On
Allows you to select system response of All Errors, No Errors, or All But Keyboard when POST
Error has been detected. Default is All But Keyboard.
Setup Utility—Advanced BIOS Features
Table 4-4 Setup Utility—Advanced BIOS Features
22
Option
Description
Quick Power-on Self
Test
Allows the system to skip certain tests while booting. This will decrease the time needed to boot the
system. Enabled/Disabled. Default is Enabled
1st Boot Device
Select Boot Device Priority. Default is USB.
2nd Boot Device
Select Boot Device Priority. Default is ATA Flash.
3rd Boot Device
Select Boot Device Priority. Default is Network.
Boot Up Numlock
Status
Select power on state for Numlock. Default is OFF.
Chapter 4 BIOS Settings, (F10) Utility
Table 4-4 Setup Utility—Advanced BIOS Features (continued)
Security Option
Select whether the Password is required every time the system boots or only when you enter Setup.
Default is Setup.
POST Delay (secs)
Set a delay that is added to POST to allow more time to press F10 to enter the Setup Utility. Default
is None.
F12 Boot
Enable/Disable F12 network boot. Default is Enabled.
Setup Utility—Integrated Peripherals
Table 4-5 Setup Utility—Integrated Peripherals
Option
Description
Integrated Audio
Enable or Disable Onboard AC97 Audio controller. Default is Enabled.
Network Controller
Enable or Disable Onboard LAN device. Default is enabled.
USB Controller
Enable or Disable USB controller. Default is enabled.
Advanced USB
Options
Enable or Disable USB external ports. Default is enabled.
USB External Ports
Default is enabled.
USB Keyboard
Support
Allows use of USB keyboard under DOS. Default is enabled.
USB Mouse Support
Allows use of USB Mouse under DOS. Default is disabled.
Serial Port 1
Select serial port base IO port address and IRQ. Default is 3F8/IRQ4.
Parallel Port
Select parallel port base IO port address and IRQ. Default is 378/IRQ7.
Parallel Mode
Select parallel port transfer mode of Standard, EPP, ECP, or ECP/EPP. Default is ECP/EPP.
ECP Mode Use DMA
Select DMA channel of 1 or 3 if parallel is operated in ECP mode. Default is 3.
Using the BIOS Settings
23
Setup Utility—Power Management Setup
Table 4-6 Setup Utility—Power Management Setup
Option
Description
PWRON After PWRFail
When power is lost and comes back, the option determines what power state the system should go
to. Options are Off, On, and Former-Sts. Default is Former-Sts.
Wake on PME
Enable/disable system wakeup capability for OnBoard LAN device and PCI card. Default is enabled.
BIOS Wake up
Enable RTC alarm wakeup. Default is disabled.
Day of Week
Select the alarm RTC wakeup day of Sunday through Saturday.
Time of Day
Select the alarm RTC wakeup time of day (hh:mm).
Setup Utility—Utility Task Actions
Table 4-7 Setup (F10) Utility Task Actions
Heading
Table
Load Factory Defaults
Select Yes or No (Y/N)
Set Administrator Password
Allows you to set, change, and disable the administrator password.
Set User Password
Allows you to set, change, and disable the user password.
NOTE: When the user password is set, it prevents unauthorized access to the user's
setup. User password provides read-only access to Setup options.
24
Save & Exit Setup
Saves data to CMOS, then exit the Setup Utility.
Exit without Saving
Exit the Setup Utility without saving any changes.
Chapter 4 BIOS Settings, (F10) Utility
5
Diagnostics and Troubleshooting
LEDs
Table 5-1 Power and IDE Flash Activity LEDs
LED
Status
Power LED Off
When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off.
However, the network can trigger a Wake On LAN event in order to perform management
functions.
Power LED On
Displays during boot sequence and while the unit is on. During boot sequence, hardware
initialization is processed and startup tests are performed on the following:
●
Processor initialization
●
Memory detection and initialization
●
Video detection and initialization
NOTE: If one of the tests fails, the unit will simply stop, but the LED will stay on. If the video test
fails, the unit beeps. There are no messages sent to video for any of these failed tests.
NOTE: After the video is initialized, anything that fails will have an error message.
NOTE: RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when
the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection.
IDE LED is Off
When the unit is powered on and the flash activity light is off, then there is no access to the system
flash.
IDE LED blinks Green
Indicates the system is accessing the internal IDE flash.
LEDs
25
Power-On Sequence
At power-on, the flash boot block code initializes the hardware to a known state, then performs basic
power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following
functions:
1.
Initializes CPU and memory controller.
2.
Initializes VGA software.
3.
Initializes and configures all PCI devices.
4.
Initializes the video to a known state.
5.
Initializes USB devices to a known state.
6.
Performs power-on diagnostics. For more information, see Power-On Diagnostic Tests
on page 26.
7.
The unit boots the operating system.
Power-On Diagnostic Tests
The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality
and configuration. If a diagnostic test fails during hardware initialization the unit simply stops. There are
no messages sent to video.
NOTE: You may try to restart the unit and run through the diagnostic tests a second time to confirm
the first shutdown.
The following table lists the tests that are performed on t5000 units.
Table 5-2 Power-On Diagnostic Test
26
Test
Description
Boot Block Checksum
Tests boot block code for proper checksum value
DRAM
Simple write/read pattern test of the first 640k of memory
Parallel Port
Initiates the port’s driver and determines if the device is present
Serial Port
Tests the serial port using simple port verification test to determine if ports are present
Timer
Tests timer interrupt by using polling method
RTC CMOS battery
Tests integrity of RTC CMOS battery
NAND flash device
Tests for proper NAND flash device ID present
Chapter 5 Diagnostics and Troubleshooting
Beep Codes
If there are no video errors, the system goes directly to POST messages.
Beep Code
Description
1 long, 2 short
A video error has occurred and the BIOS cannot initialize the video screen to display any additional
information.
1 long, 3 short
System running in boot block recovery mode.
POST Error Messages
Table 5-3 POST Error Messages
POST Error Message
Description
BIOS ROM checksum error - System
halted
The checksum of the BIOS code in the BIOS chip is incorrect, indicating the BIOS
code may have become corrupt. To restore a corrupt BIOS, refer to System
BIOS on page 61 or call your local HP Call Center for a diagnosis. For phone
numbers of an HP Call Center near you, visit the following Web site:
http://www.hp.com/cgi-bin/hpsupport/index.pl
CMOS battery failed
The CMOS battery is no longer functional. For information on replacing the battery,
refer to Removing and Replacing the Battery on page 13.
CMOS checksum error - Defaults loaded
Checksum of CMOS is incorrect, so the system loads the default equipment
configuration. A checksum error may indicate that CMOS has become corrupt. A
weak battery may have caused this error. Replace the battery if necessary. For
more information, refer to Removing and Replacing the Battery on page 13.
CPU at nnnn
Displays the running speed of the CPU.
Press ESC to skip memory test
The user may press Esc to skip the full memory test.
Hard Disk Install Failure
Cannot find or initialize the hard drive controller or the drive. Make sure the
controller is installed correctly. If no hard drives are installed, be sure the Hard
Drive selection in Setup is set to NONE.
Keyboard error or no keyboard present
Cannot initialize the keyboard. Make sure the keyboard is attached correctly and
no keys are pressed during POST. To purposely configure the system without a
keyboard, set the error halt condition in Setup to HALT ON ALL, BUT
KEYBOARD. The BIOS then ignores the missing keyboard during POST.
Memory Test
This message displays during a full memory test, counting down the memory areas
being tested.
Memory Test Fail
If POST detects an error during memory testing, additional information appears
giving specifics about the type and location of the memory error.
Override enabled - Defaults loaded
If the system cannot boot using the current CMOS configuration, the BIOS can
override the current configuration with a set of BIOS defaults designed for the most
stable, minimal performance system operations.
Press TAB to show POST screen
Press the Tab key during POST to display messages hidden by the HP logo.
Error: Non-System disk or disk error
The BIOS was unable to find a suitable boot device. For the t5000 Series, this may
mean an uninitialized or corrupt ATA Flash. Reflash the unit. For more information,
refer to Restoring the Flash Image on page 48.
Beep Codes
27
Troubleshooting
Basic Troubleshooting
If the thin client is experiencing operating problems or will not power on, review the following items.
Table 5-4 Power-On Troubleshooting
Issue
Procedures
The thin client unit is experiencing operating
problems.
Ensure that the following connectors are securely plugged into the thin client unit:
The thin client unit does not power on.
The thin client unit powers on and displays
a splash screen, but does not connect to the
server.
No link or activity on the network RJ-45
LEDs or the LEDs do not illuminate blinking
green after powering on the thin client unit.
(The network LEDs are located inside the
RJ-45 connector on the top, rear panel of
the thin client. Indicator lights are visible
when the connector is installed.)
28
●
Power connector
●
Keyboard
●
Mouse
●
Network RJ-45 connector
●
Monitor
1.
Verify that the power supply is good by installing it on a known working unit
and testing it. If the power supply does not work on the test unit, replace the
power supply.
2.
If the unit does not work properly with the replaced power supply, have the
unit serviced.
1.
Verify that the network is operating and the network cable is working
properly.
2.
Verify that the unit is communicating with the server by having the System
Administrator ping the unit from the server:
◦
If the thin client pings back, then the signal was accepted and the unit
is working. This indicates a configuration issue.
◦
If the thin client does not ping back and the thin client does not connect
to the server, re-image the unit.
1.
Verify that the network is not down.
2.
Make sure the RJ-45 cable is good by installing the RJ-45 cable onto a
known working device—if a network signal is detected then the cable is
good.
3.
Verify the power supply is good by replacing the power cable to the unit with
a known working power supply cable and testing it.
4.
If network LEDs still do not light and you know the power supply is good,
then re-image the unit.
5.
If network LEDs still do not light, run the IP configuration procedure.
6.
If network LEDs still do not light, have the unit serviced.
Chapter 5 Diagnostics and Troubleshooting
Table 5-4 Power-On Troubleshooting (continued)
A newly connected unknown USB
An unknown USB peripheral may be connected and disconnected to a running
peripheral does not respond or USB
platform as long as you do not reboot the system. If problems occur, disconnect
peripherals connected prior to the newly
the unknown USB peripheral and reboot the platform.
connected USB peripheral will not complete
their device actions.
Video does not display.
1.
Verify that the monitor brightness is set to a readable level.
2.
Verify the monitor is good by connecting it to a known working computer and
ensure its front LED turns green (assuming the monitor is Energy Star
compliant). If the monitor is defective, replace it with a working monitor and
repeat testing.
3.
Re-image the thin client unit and power on the monitor again.
4.
Test the thin client unit on a known working monitor. If the monitor does not
display video, replace the thin client unit.
Diskless (No-Flash) Unit Troubleshooting
This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash
in this model the boot priority sequence is:
●
USB device
●
PXE
To troubleshoot the unit:
1.
When the unit boots, the monitor should display the following information:
Table 5-5 Diskless Unit Troubleshooting
Item
Information
Action
MAC Address
NIC portion of the system board is
OK
If no MAC Address, the system board is at fault. Contact
the Call Center for service.
GUID
General system board information
If no GUID information, the system board is at fault and
should be replaced.
Client ID
Information from server
If no Client ID information there is no network connection.
This may be caused by a bad cable, down server, or a
bad system board. Contact the Call Center for service for
the bad system board.
MASK
Information from server
If no MASK information there is no network connection.
This may be caused by a bad cable, down server, or a
bad system board. Contact the Call Center for service for
the bad system board.
DHCP IP
Information from server
If no DHCP IP information there is no network connection.
This may be caused by a bad cable, down server, or a
bad system board. Contact the Call Center for service for
the bad system board.
If you are running in an MS RIS PXE environment go to step 2.
Troubleshooting
29
If you are running in a Linux environment go to step 3.
2.
If you are running in an MS RIS PXE environment press the F12 key to activate the network service
boot as soon as the DHCP IP information appears on the screen.
If the unit does not boot to the network the server is not configured to PXE.
If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The
message on the screen will read: ERROR: Non-system disk or disk error. Replace and press
any key when ready.
Pressing any key will restart the boot cycle.
3.
30
If you are running in a Linux environment, an error message will appear on the screen if there is
no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready.
Chapter 5 Diagnostics and Troubleshooting
Troubleshooting Flowcharts
Initial Troubleshooting
Start Intial Troubleshooting
Is there
power?
No
Go to
No Power
No
Go to
No Video
Yes
Is there
video?
Yes
Beeps,
LEDs,
or error
No
Go to
Error Messages
Yes
Is the OS
loading?
No
Go to
No OS Loading
Yes
Go to next page
t5000 Troubleshooting
Flow Chart
B
Troubleshooting
31
Initial Troubleshooting Part 2
Continued from
B
Initial Troubleshooting
Keyboard/
mouse
working?
No
Go to
Non-functioning
pointing device or
keyboard
Yes
NIC
working?
No
Go to
No internal
network connector
Yes
Audio
working?
No
Go to No audio
Yes
Windows
desktop
displayed but
can't connect?
No
Go to
No IP address
Yes
Boot in
continuous
loop?
32
Chapter 5 Diagnostics and Troubleshooting
Go to
Booting in
continuous loop
No Power, Part 1
No Power, Part 1
No Power
(Power LED is off)
No
Is power cord
connected from power
source to brick and
brick to system?
No
Plug power cord into
brick and power source,
then from brick to
system.
Yes
Using power
strip or UPS?
Yes
Ensure power strip or
UPS is turned on.
No
Active
Outlet
No
Turn computer off. Plug
power cord into different
active wall outlet.
Yes
Turn off power and
disconnect power
cord
Restart thin client
and return to start of
this chart.
Go to next page
t5000 Troubleshooting
Flow Chart
No Power, Part 2
Troubleshooting
33
No Power, Part 2
No Power, continued
No Power, Part 2
Plug directly into AC
outlet
Yes
PowerNo
LED on?
Done
No
Reseat AC adapter in
thin client and at power
source
Power
on?
Yes
Done
No
Power outlet
active?
Yes
Go to next page
t5000 Troubleshooting
Flow Chart
No Power, Part 3
34
Chapter 5 Diagnostics and Troubleshooting
No
Try different
outlet
No Power, Part 3
No Power, Part 2
continued
No Power, Part 3
Replace power cord
PowerNo
on?
Yes
Done
No
Is the power
brick light
Replace the power brick
Power
on?
No
Call your local HP Call Center for a
diagnosis. To locate a local phone
number, visit the HP Web site at:
http://www.hp.com/cgibin/hpsupport/index.pl
Yes
Done
Troubleshooting
35
No Video, Part 1
No Video Part 1
Beeps
Yes
Go to
Error Messages
No
Monitor
LED on?
Yes
No
LED color?
(note 1)
Amber
Video adapter
connected?
(note 2)
No
Go to next page
t5000 Troubleshooting
Flow Chart
No Video, Part 2
36
Chapter 5 Diagnostics and Troubleshooting
Contrast and
brightness
turned up.
Green
No
Yes
Turn contrast and
brightness up
Yes
Go to
No Video, Part 2
Plug in, turn on, and return
Initial Troubleshooting
Note:
Older monitors and some third party
monitors do not support the amber LED.
No Video, Part 2
No Video continued
No Video Part 2
Reconnect
Yes monitor to
thin client
(note 3)
Monitor
plugged in
and turned
on?
No
No
No
Plug in and turn
on monitor
Video
OK?
Video
OK?
Yes
Yes
Done
Replace
monitor
Note:
3. Turn off and unplug thin client
before reconnecting cables.
Done
No
Does unit have added
memory upgrades?
No
Have the unit serviced.
NOTE: Refer to the Warranty for
coverage information.
Yes
Go to next page
t5000 Troubleshooting
Flow Chart
No Video, Part 2
Troubleshooting
37
No Video, Part 3
No Video Part 2 continued
No Video Part 3
Caution: Power is continuous to the system
board and power supply even when the power
switch is turned off. To prevent damage to the
unit, disconnect the power cord from the power
source or the unit before beginning
disassembly procedures.
Turn off power,
disconnect power
cord, and open
the computer.
Reseat flash, then clear
CMOS by removing and
replacing the battery.
Replace cover and
power cord, then
restart computer.
Video
OK,
computer
starts?
Yes
Done
Same
symptoms?
No
Yes
Yes
F1-CMOS
checksum errordefaults loaded
No
Turn off the computer and disconnect power. Replace
components in system one at a time starting with Flash. Test
system after each replacement for video or beeps.
Go to next page
t5000 Troubleshooting
Flow Chart
No Video, Part 4
38
No
CMOS
checksum
error
defaults
loaded
Chapter 5 Diagnostics and Troubleshooting
No Video, Part 4
Caution: Power is continuous to the system
board and power supply even when the power
switch is turned off. To prevent damage to the
unit, disconnect the power cord from the power
source or the unit before beginning
disassembly procedures.
No Video Part 3 continued
No Video Part 4
Restart computer
See codes
or beeps?
Yes
Turn off the computer
and disconnect
power. Replace
components in
system one at a time
starting with Flash.
Test system after
each replacement for
video or beeps.
No
Integrated
video?
Yes
Have the unit serviced.
Note: Refer to the
Warranty for coverage
information.
Troubleshooting
39
Error Messages
Caution: Power is continuous to the system
board and power supply even when the power
switch is turned off. To prevent damage to the
unit, disconnect the power cord from the power
source or the unit before beginning
disassembly procedures.
Error Messages
Beeps, CPU or
Keyboard Lights, or
POST error messages
Power LED has no color showing. Computer is off.
Power LED glows green. Computer is on.
Beep code - 1 Long, 2 Short. Video controller not
present or incorrectly initialized. Ensure the monitor is
plugged in.
Beep code - 1 Long, 3 Short. ROM failure. Create
ROMPaq diskette and reload ROM. Download the
ROMPaq from the HP Web site at:
http://www.hp.com/products
Notes: Short (S) and long (L) beeps will only be
heard if the system has a speaker. LEDs will only
function on PS/2 keyboards, not USB.
40
Chapter 5 Diagnostics and Troubleshooting
NO OS Loading
NO OS Loading
(IDE Flash LED
Blinking Green)
Factory recommended booting priority:
1. USB device
2. Flash
3. Network
OS not loading from:
Flash. Go to
OS Not Loading
from Flash
Network. Go to
No Internal
Network
Connection
Note: If USB diskette drive present
and diskette installed, system will not
boot from other USB device.
Troubleshooting
41
OS Not Loading from Flash
OS not loading from flash*
(IDE LED not blinking)
Using t5000 F10 Setup,
change boot priority to
factory defaults.
1. USB Device
2. Flash*
3. Network
*Check "Amount of Flash
memory" in system
information table.
Disconnect any USB diskette
drive or USB CD-ROM drive.
Press Ctrl+Alt+Del to reboot.
42
Chapter 5 Diagnostics and Troubleshooting
* Not for diskless models
Boot
from
Flash?
Yes
Done
No
Restore image using
the Recovery process.
Boot
from
Flash?
Yes
No
Service the unit
Note: Refer to the Warranty
for coverage information.
Done
Non-Functioning Pointing Device or Keyboard
Non-functioning Pointing
Device or Keyboard
Pointing device or
keyboard not operating
properly.
Reseat keyboard or
mouse and disconnect
other devices.
F10 Setup to enable USB
controller.
Keyboard
or mouse
working?
Yes
Done
No
Disconnect the nonfunctioning device
and attach a known
working keyboard/
mouse to the system.
Press Ctrl+Alt+Del to reboot.
Press Ctrl+Alt+Del to reboot.
Working?
Yes
Done
No
Reimage device using the
recovery process.
Working?
No
Yes
Done
Service the unit
Note: Refer to the Warranty
for coverage information.
Troubleshooting
43
No Internal Network Connection
No Internal Network
Connection
Note: Yellow or green LED on
NIC connector indicates an
active jack.
Keyboard
or mouse
working?
No
Replace cable or
have jack activated.
NIC
configured
in OS?
No
Reimage using
recovery process.
Yes
OK?
Yes
Done
No
Call your local HP Call Center
for a diagnosis. To locate a
local phone number, visit the
HP Web site at:
http://www.hp.com/cgibin/hpsupport/index.pl
44
Chapter 5 Diagnostics and Troubleshooting
No Audio
No Audio
Is Volume Control or Media
Player muted? If so, change the
setting.
Audio?
Yes
Done
N
Are speaker connectors in
correct jacks? Try both audio
jacks.
Audio?
Restore image using
the Recovery process.
Yes
Audio?
Yes
Done
N
In Control Panel's Sound and
Audio, does the Audio tab
indicate whether the unit sees
its audio hardware?
Yes
Disconnect any
external speakers
Turn up volume for internal
and external speakers.
N
N
Take the following actions:
1. Reseat speaker cable.
2. Replace speaker.
Note: Refer to Warranty for
coverage information.
N
Audio?
Yes
Done
Troubleshooting
45
No IP Address
No IP Address
Done
Thin client
have a valid
IP address?
Yes
Service the unit.
Note: Refer to the Warranty for
coverage information.
N
Ping
Loopback
OK?
Done
N
Yes
Thin client
have a valid
IP address?
Yes
Ping
Gateway
OK?
Reboot unit and
server.
N
Contact Server Administrator
to verify DCHP, DNS services
started.
Yes
Done
46
Reimage device
using restore
N
Yes
Ping
Server by
name OK?
N
Chapter 5 Diagnostics and Troubleshooting
Replace network
cable.
Booting in Continuous Loop
Booting in Continuous
Loop
Using t5000 F10 Setup, change boot
priority to factory defaults.
1. USB Device
2. Flash*
3. Network
*Check "Amount of Flash memory" in
Yes
system information table.
Reboot the thin client
Boot
OK?
Yes
No
If you are using XPe OS, disable the
write filter. Chek that Altiris 5.6
Deployment server is being used.
Reboot the thin client
Service the unit.
Note: Refer to the
Warranty for coverage
information.
Done
Yes
Boot
OK?
Yes
No
Boot
OK?
No
Reboot the thin client
Reimage the system.
t5000 Troubleshooting Flow Chart
End
Troubleshooting
47
6
Restoring the Flash Image
System Requirements
To create a recovery device for the purpose of reflashing or restoring the software image on the DOM
(Disk On Module of ATA Flash), you will need the following:
●
A computer running Microsoft Windows 2000 Professional or Microsoft Windows XP Professional
●
One or more HP Compaq t5000 Series Thin Clients
●
CD-R or CD-RW drive (if using the ISO Image option)
●
512-MB USB flash device for Windows XP Embedded or Windows Embedded Standard (WES) (if
using the USB format) or Linux.
This restore method will not work with all USB flash devices. USB flash devices with multiple
partitions generally do not support this restore method. The range of USB flash devices available
on the market is constantly changing. Not all USB flash devices have been tested with the HP
Compaq Thin Client Imaging Tool.
●
USB CD-ROM drive for thin client (if using the ISO Image option)
Before using the utility, you must download the appropriate image from http://www.hp.com/sbso/
bussupport.html.
Getting Started
There are three deployment options supported by this utility. You can choose to do one or more of the
following using your personal computer:
●
Generate an ISO image to use with CD creation software to create a bootable CD for deployment
using a USB CD-ROM drive.
●
Create a bootable flash image on a USB flash device.
●
Unbundle the image to a directory for use in a custom deployment scenario or PXE image.
Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory
image for the thin client. The HP Compaq Thin Client Imaging Tool (CRStart.exe) runs automatically.
Choose one of the deployment options: Each option is described in the following paragraphs.
48
●
ISO Image
●
USB Format
●
Deployment
Chapter 6 Restoring the Flash Image
During the restore process, the thin client flash drive will be reformatted and all data on it will
be erased before the system image is copied to it. To prevent loss of data, be sure that you have
saved any user-created data from the flash drive. During the first restart of the thin client
following the restore process, it may take approximately 15 minutes to unbundle the software
before the Windows Desktop is displayed.
Creating an ISO Image
1.
Click ISO Image.
2.
When prompted, enter a file name for the generated ISO file.
Once this process is complete, use the generated ISO file to create a bootable restore CD with
your CD creation software.
3.
Connect a USB CD-ROM drive to the thin client. Only one bootable USB device may be attached
to the thin client during this process.
4.
Insert the bootable restore CD into the CD-ROM drive.
5.
Restart the thin client.
6.
When prompted Do you want to continue? [Y/N], click Y to begin the image restore process on
the thin client.
Formatting a USB Flash Drive
CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB
drive to another drive.
1.
Connect your USB flash drive to your computer. Ensure that only one USB flash drive is connected
to the system.
2.
Click USB Format.
3.
Select the USB drive from the list, using the up and down arrows to display the correct drive letter.
(If the USB drive does not appear in the list, click Update Drives, then scroll through the list again.)
During the next step, the USB drive will be reformatted and all data on it will be erased before the
bootable image is copied to it. To prevent loss of data, be sure that you have saved any data from
the USB drive to another drive.
4.
Click Format.
Connect the bootable USB flash device to the thin client. Only one bootable USB device may be
attached to the thin client during this process.
5.
Restart the thin client.
6.
When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on
the thin client.
Creating an ISO Image
49
Unpacking the Image and Tools for Deployment
1.
Click Deployment.
2.
When prompted, select the destination directory for the imaging tools and image.
The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there
are three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and
README.TXT
NOTE:
Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG
Deploying with PXE
1.
Ensure that IBR.exe and Flash.img are stored in the same directory on the server.
2.
Add [full path]\IBR.exe -y [full path]\Flash.img hd0 to the PXE command file,
and then run it.
To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter.
Refer to Configuring a PXE Server on page 54 for instructions about setting up a PXE Server using
Microsoft RIS. See your documentation if using a different PXE server, such as Altiris Deployment
Solution.
50
Chapter 6 Restoring the Flash Image
A
Specifications
Table A-1 HP Compaq t5630/t5630w/t5545 Thin Client
Dimensions
Width (front to back)
52.07 mm
2.05 in.
Height (with stand)
209.55 mm
8.25 in
Height (without stand)
219.70 mm
8.65 in
Depth
215.90 mm
8.50 in.
Approximate Weight
1.54 kg
3.40 lb
10° to 40° C
50° to 104° F
-30° to 60° C
-22° to 140° F
Temperature Range (fanless design)*
Operating**
(max. rate of change is 10° C per hour or 18° F per hour)
Nonoperating
(max. rate of change is 20° C per hour or 36° F per hour)
*Specifications are at sea level with altitude derating of 1° C/
300m (1.8° F/1000ft) to a maximum of 3Km (10,000ft), with
no direct, sustained sunlight. Upper limit may be limited by
the type and number of options installed.
** The operating temperature range when the thin client
is attached to a flat panel using the HP Quick Release
is 50° to 95° F (10° to 35° C).
Relative Humidity (non-condensing)
Operating
10–90%
10–90%
5–95%
5–95%
3048 m
10,000 ft
9144 m
30,000 ft
Operating Voltage Range
100–240 VAC
100–240 VAC
Rated Line Frequency
50–60 Hz
50–60 Hz
Power Output (maximum)
50 W
50 W
(max. wet bulb temperature is 28° C or 84.2° F)
Nonoperating
(max. wet bulb temperature is 38.7° C or 101.6° F)
Maximum Altitude (unpressurized)
Operating (max. allowed rate of change is 457m per minute
or 1500 ft per minute)
Nonoperating (max. allowed rate of change is 457m per
minute or 1500 ft per minute)
Power Supply
51
Table A-1 HP Compaq t5630/t5630w/t5545 Thin Client (continued)
52
Rated Output Current (maximum)
4.16 A
4.16 A
Output Voltage
+12 V DC
+12 V DC
Appendix A Specifications
B
Adding an Image Restore Tool
1.
Ensure that the boot order is set to use the Network as the first boot device.
2.
Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server.
(e.g., c:\program files\altiris\express\deployment server\images)
3.
From the Altiris Deployment Server Console, click File > New > Job.
4.
Enter a unique name for the job that you will use to deploy the original thin client image.
5.
Click the name of the new job.
6.
Near the upper right side of the screen, click Add.
7.
Select Run Script from the menu.
8.
Type [full path]: images\ibr\exe-y\images\flash.xx hd0
NOTE: Linux uses the file name FLASH.DD while other operating system images use
FLASH.IMG
9.
Under In which OS would you like to run this script, click DOS.
10. Click Finish.
11. You can now drag and drop the job onto the appropriate machine(s) or schedule it to run later,
depending on your needs. Refer to the documentation for Altiris Deployment Solution
(http://www.altiris.com/support/documentation) for more detailed information.
53
C
Configuring a PXE Server
Prerequisites
The services listed below must be running, and they may be running on different servers:
●
Domain Name Service (DNS)
●
Active Directory DHCP
●
Remote Installation Services (RIS) on Microsoft Windows 2000 Server
This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set
up. The RIS PXE Server must be equipped with two or more hard drives. Remote Installation Services
and Windows 2000 Server cannot be installed on the same drive; nor will RIS work on a double partition
of Windows 2000 Server. You must first format the drive on which RIS is installed using NTFS.
Installing Remote Installation Services (RIS PXE Server)
1.
From the Windows 2000 Server, log on to the domain using an account that has Administrator
privileges on the server.
2.
From the Windows Control Panel, double-click on Add/Remove Programs.
3.
Double-click Add/Remove Windows Components.
4.
Select Remote Installation Services, and then click Next (Insert Windows 2000 Server CD into
the CD-ROM drive, if prompted).
5.
Restart the computer after the wizard has finished installing the service.
Authorizing Remote Installation Services (RIS PXE Server)
If you have installed RIS on a server other than the server running DHCP, authorize PXE with DHCP
as follows:
54
1.
Record the IP address of the RIS PXE Server.
2.
Log on to the DHCP Server as administrator.
3.
From the Control Panel, double-click Administrative Tools.
4.
Double-click DHCP.
5.
Right-click DHCP (just above the domain name) and select Manage Authorized Servers.
6.
Click Authorize.
Appendix C Configuring a PXE Server
7.
Type the IP address of your RIS PXE server, and then click OK.
8.
Click OK.
9.
Log off from the DHCP Server.
Configuring Remote Installation Services
Use the default option to have RIS install on second hard drive (D:\ or E:\).
1.
Click Start > Run.
2.
Type Risetup.exe and click Next.
3.
Click Next.
4.
Select Respond to client computers requesting service.
5.
Click Next.
6.
Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CDROM drive (usually drive D:\ or E:\).
7.
Click Next.
8.
Click Next.
9.
Click Next.
10. When the installation is complete, click Finish.
Set User Permissions on the Active Directory Server
On the active directory server:
1.
Click Start > Programs > Administrative Tools.
2.
Click Active Directory Users and Computers.
3.
Right-click on the appropriate domain name.
4.
Click Delegate Control.
5.
Click Next.
6.
Click Add to add users.
7.
Highlight Everyone and click Add.
8.
Click OK.
9.
Click Next.
10. Select Join a Computer to the Domain.
11. Click Next.
12. Click Finish.
Configuring Remote Installation Services
55
RIS Menu
1.
Install the RIS menu of your choice.
2.
Configure the RIS menu.
3.
Refer to the help file provided by the RIS menu for instructions on creating a network bootable
diskette and RIS menu for PXE.
Creating Network Bootable Disk to Map Drives
Create a network boot disk to map drives.
Refer to the Microsoft Web site for instructions about creating a network bootable diskette.
For More Information
HP Compaq t5000 Series Documentation (including white papers discussing software deployment
methods):
http://welcome.hp.com/country/us/en/support.html. Type your model number into the for product box
and navigate to the Manuals link.
Altiris Deployment Solution Documentation:
http://www.altiris.com/support/documentation/
56
Appendix C Configuring a PXE Server
D
FTP Update
HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin client
system running the Windows XP Embedded or Windows Embedded Standard (WES) operating system.
FTP Image Update is only provided on the t5630/t5630w with the latest HP XPe or WES image.
For FTP Image Update to function properly, it requires the following available free space on the client:
●
Approximately 200MB of flash
●
Approximately 250MB of RAM
FTP Image Update over wireless is not supported
For greater usage flexibility and to take advantage of all the features provided in the latest image, HP
recommends at least:
●
1 GB of flash
●
1 GB of RAM
Server Requirements
DCHP Server
Option 137 should contain a string value specifying an FTP share where the XPe images and WinPE
image are stored.
For example, if the XPe images and WinPE image are stored in ftp://ftpserver/ftpfolder, then the option
DHCP option 137 should contain the following string:
●
ftp://username:password@ftpserver/ftpfolder, if the FTP share is protected
– or –
●
ftp://ftpserver/ftpfolder, if the FTP share allows anonymous access
FTP Server
The XPe images (in .IBR format) and the WinPE image provided by HP must reside in the same folder
on the FTP server.
Server Requirements
57
Description
The HP FTP Image Update Client can only be run by an administrator on an HP thin client system which
has license to run XP Embedded operating system.
Host Settings
There are two ways to specify host settings:
1.
You can manually enter settings by clearing the Get Host Settings from DHCP server check box
and filling in appropriate information to the Host ID, Path, User ID, and Password boxes.
If the FTP share allows anonymous read access, then you can leave the User ID and Password
boxes empty.
If the XPe images and WinPE image are stored in the default (root) folder on the FTP server, then
you can leave the Path box empty or fill the box with /.
2.
Automatically through a DHCP option by selecting the Get Host Settings from DHCP server
check box.
These host settings can be saved and committed by clicking on the Save Settings button. When the
applet is invoked again, the settings will be retrieved and the corresponding controls are automatically
populated.
58
Appendix D FTP Update
Select Image to Update
Once the host settings are entered, either manually or automatically through DHCP, then click the
Refresh Image List button to make the applet query the FTP share for all XPe images whose targeted
BIOS families match the one of the current thin client system, and fill in the drop-list combo box to the
left of the button. You can choose any of the listed images to update/image the system.
When ready, you can click the Run Image Update Now button to proceed with the image update using
the selected image. A confirmation dialog similar to the following is displayed.
Click No to abort the operation. If you click Yes, the HP FTP Image Update Client confirms that the flash
drive has at least 200MB free to host the WinPE image. If the flash drive does not, the following error
message is displayed.
If the flash device has enough memory, the update client starts the download of the WinPE image,
modifies the boot loader to boot to WinPE in the next system restart, and then restarts the system to
continue to the WinPE phase.
Once WinPE is loaded, IBRPE is spawned to image the system’s flash drive using the selected image
from the FTP share. When the imaging completes, IBRPE automatically restarts the system to enter the
FBA phase.
Select Image to Update
59
60
Appendix D FTP Update
E
System BIOS
Restoring a Corrupt BIOS
If the BIOS on the thin client is corrupt, the BIOS must be restored before the thin client will boot to the
operating system. To restore the BIOS, you will need the following:
●
An external USB diskette drive or USB flash drive connected to the thin client
●
HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored) on
diskette or USB flash drive
NOTE: The BIOS recovery procedure works the same from USB floppy diskette or USB flash drive.
There will be no audio, video, or keyboard support during the recovery process. The BIOS softpaq
requires that you add the /r option to the Flash.bat file. This change forces the flash utility (awdflash.exe)
to automatically reboot the system after flashing the BIOS. When you see “Press F10 to enter Setup”,
remove the USB media.
To restore a corrupt BIOS, complete the following instructions
1.
On a working computer navigate to http://www.hp.com/
NOTE: You can also perform a BIOS recovery using a USB flash drive. From the BIOS softpaq
DOS Flash directory, add Audoexec.bat, flash.bat, Awdflash.exe, and BIN file on the flash drive or
floppy diskette, boot to it, and then the Autoexec.bat will run Flash.bat.
2.
Select Software & Driver Downloads.
3.
In the For Product box, type the thin client model number, and then click the arrow.
4.
Under Select Operating System, select the operating system for your thin client.
5.
Under BIOS, click the Download button next to the BIOS you want to download.
6.
Download to your hard drive. The downloaded file is an executable.
7.
From your hard drive, open the Softpaq, then open the DOS Flash folder and copy the files
mentioned above to a bootable floppy diskette or USB flash drive.
8.
Power off the thin client with the corrupt BIOS.
9.
Connect the external USB diskette drive to the thin client and insert the Flash diskette into USB
diskette drive or insert the USB flash drive into USB port of the thin client.
NOTE: Before powering on the thin client, check to make sure there are no other USB devices
connected to the thin client. If there are, disconnect them.
Restoring a Corrupt BIOS
61
10. Power on the thin client.
11. At power on, the BIOS is automatically restored from the diskette or USB flash drive.
WARNING! Do not turn off power or attempt to reboot the thin client during the recovery process.
While this procedure is primarily used to recover systems with corrupt BIOS, it can also be used
to locally update a system BIOS.
Updating a BIOS
To update the system BIOS, download the Softpaq (for the product being updated) from the HP Web
site at: http://www.hp.com/, select Software and Driver Downloads, and then enter the model number
of your thin client.
The Softpaq contains utilities for restoring or updating the system BIOS. Included in the Softpaq are
several methods for changing or updating the BIOS version on your computer. The tools and appropriate
BIOS images are contained in the following Softpaq directories:
●
DOS Flash – DOS utility that can be used locally or with a Preboot eXecution Environment (PXE)
management application to update the system BIOS.
●
WFlash – Windows-based utility used to locally update the system BIOS on individual PCs through
the Windows environment.
●
CEFlash – CE.net-based utility to locally update the system BIOS on individual PCs through the
CE.net environment.
●
LFlash – Linux-based utility to locally update the system BIOS on individual PCs through the Linux
environment.
To determine the BIOS family, version, and date on the thin client, press F10 during system power-on
to run the F10 Setup utility, then select System Information.
To update the system BIOS, complete the following instructions:
1.
Download the Softpaq to a directory on your hard drive. The downloaded file is a self-extracting
executable.
2.
From that drive and directory, execute the downloaded file and follow the on-screen instructions.
3.
Copy the appropriate utility to a diskette or USB flash drive to transfer to the thin client.
WARNING! Do not turn off power or attempt to reboot the computer during the upgrade process
62
Appendix E System BIOS
F
Electrostatic Discharge
A discharge of static electricity from a finger or other conductor may damage system boards or other
static-sensitive devices. This type of damage may reduce the life expectancy of the device.
Preventing Electrostatic Damage
To prevent electrostatic damage, observe the following precautions:
●
Avoid hand contact by transporting and storing products in static-safe containers.
●
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
●
Place parts on a grounded surface before removing them from their containers.
●
Avoid touching pins, leads, or circuitry.
●
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding Methods
There are several methods for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
●
Use a wrist strap connected by a ground cord to a grounded Thin Client chassis. Wrist straps are
flexible straps of 1 megohm +/- 10 percent resistance in the ground cords. To provide proper
grounding, wear the strap snug against the skin.
●
Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
●
Use conductive field service tools.
●
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, contact an HP authorized
dealer, reseller, or service provider.
NOTE: For more information about static electricity, contact an HP authorized dealer, reseller, or
service provider.
Preventing Electrostatic Damage
63
Index
A
access panel
removing 10
replacing 11
adding an image restore tool 53
altitude specifications 51
authorizing Remote Installation
Services 54
B
basic troubleshooting 28
battery, replacing 13
beep codes 27
BIOS
restoring 61
updating 62
BIOS settings 20
C
cable lock slot location 3
cable routing slot 4
cautions
ambient temperature 8
HP Quick Release 17
mounting thin client 19
static electricity 7
changing BIOS settings
in the repset utility 20
using the F10 utility 21
components
front panel 2
rear panel 4
top 3
configuring a PXE server 54
configuring Remote Installation
Services 55
D
description
64
Index
1
diagnostics and
troubleshooting 25
dimensions 51
diskette drive 14
diskless troubleshooting 29
download hardware drivers 8
DVI-D connector location 4
E
electrostatic discharge 63
Ethernet connector location 4
F
F10 setup 20
features 1
feet, installing 4
Flash activity LED location 2
formatting a flash drive 49
front panel components 2
G
grounding methods 63
H
hard drive 14
hardware drivers 8
hardware specifications 51
hardware, upgrades 7
headphone connector location 2
horizontal orientation 4
HP Quick Release 15
humidity specifications 51
I
image restore tool 53
installation sequence 7
installing
external drives 14
hardware 7
HP Quick Release 15
MultiBay diskette drive 14
rubber feet 4
stand 5
thin client onto HP Quick
Release 15
USB devices 8, 12
installing Remote Installation
Services 54
ISO image 49
L
LEDs 25
line-out audio location 4
lock, cable, slot location 3
M
metal side cover
removing 10
replacing 11
microphone connector location 2
mounting holes, VESA 4
mounting options
on back of monitor stand 17
on wall 17
under desk 17
with flat panel on wall 17
mounting thin client 15
O
operating systems 1
options
installing 7
supported 7
USB device 12
orientation
horizontal 4
vertical 5
P
parallel connector 4
POST error messages 27
power and IDE flash activity
LEDs 25
power button location 2
power connector location 4
power LED location 2
power output specifications 51
power supply specifications 51
power-on diagnostic tests 26
power-on sequence 26
preventing electrostatic
damage 63
product description 1
PS/2 connectors location 4
PXE 50, 54
Q
Quick Release
15
R
rated output current 52
rear panel components 4
recycling 13
relative humidity
specifications 51
removing
battery 13
metal side cover 10
secure USB compartment
cover 8
side access panel 10
stand 6
replacing
battery 13
metal side cover 11
secure USB compartment
cover 9
side access panel 11
restore 53
restoring a corrupt BIOS 61
restoring the flash image 48
RIS menu 56
RJ-45 connector location 4
rubber feet, installing 4
S
secure cable routing slot 4
secure USB compartment
location 2, 3
ports 3
removing cover 8
replacing cover 9
security
cable routing slot 12
USB devices 12
serial connector location 4
serial number location 2
setting user permissions on the
Active Directory Server 55
Setup Utility
Advanced BIOS Features 22
Integrated Peripherals 23
Main Menu 21
Power Management Setup 24
Standard CMOS features 22
System Information 22
Utility Task Actions 24
shutting down 7
side access panel
removing 10
replacing 11
side cover
removing 10
replacing 11
specifications
altitude 51
dimensions 51
hardware 51
humidity 51
power output 51
power supply 51
rated output current 52
relative humidity 51
temperature 51
thin client 51
weight 51
stand
installing 5
removing 6
supported mounting options 17
USB drive options 14
USB ports
location 2, 4
secure 3
V
vertical orientation 5
VESA mounting holes 4
VGA connector location 4
W
warnings
electric shock 7, 8, 10, 13
fire 7
Web sites
QuickSpecs 1
weight 51
T
temperature specifications 51
top components 3
troubleshooting 28
U
unsupported mounting option 19
updating a BIOS 62
USB devices, installing 8, 12
Index
65