Elo TouchSystems 1825L Series User guide

Elo Entuitive Touchmonitor
User Guide
For 18” LCD Touchmonitor
Version 1.0
P/N 80-8025-01-A
1800L Series
Models
ET1825L-8SWA-1
ET1825L-7SWA-1
ET1866L-8SNA-1
ET1866L-7SNA-1
ET1886L-8SNA-1
ET1886L-7SNA-1
Elo TouchSystems, Inc.
1-800-ELOTOUCH
www.elotouch.com
Copyright © 2000 Elo TouchSystems Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, including, but not limited to, electronic,
magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes no representations or warranties with respect to the contents hereof, and specifically disclaims any implied warranties of
merchantability or fitness for a particular purpose. Elo TouchSystems reserves the right to revise this publication
and to make changes from time to time in the content hereof without obligation of Elo TouchSystems to notify any
person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo TouchSystems, Inc.
Other product names mentioned herein may be trademarks or registered trademarks of their respective
companies. Elo TouchSystems claims no interest in trademarks other than its own.
Elo LCD Touchmonitor User Guide- 2
Table of Contents
Chapter 1. Introduction........................................4
Precautions ................................................................4
About the Product......................................................4
Chapter 2. Installation and Setup......................5
Unpacking Your Touchmonitor.................................5
Touch Interface Connection......................................6
Optimizing the LCD Display.....................................6
VESA Mount on Your Touchmonitor........................6
Installing the Driver Software....................................7
Installing Windows 2000, 9X, NT 4.0 Drivers.…..7
Installing MS-DOS and Windows 3.1 Drivers…...8
Chapter 3. Operation ............................................9
About Touchmonitor Adjustments............................9
Using the On-Screen Display Menus ......................9
Auto Adjustment ........................................................10
First OSD Menu.........................................................10
Contrast......................................................................10
Horizontal Position....................................................11
Vertical Position........................................................11
Horizontal Size...........................................................11
Tracking......................................................................11
Reset ..........................................................................11
Chapter 4. Troubleshooting ...............................12
Chapter 5. Care and Handling............................13
Cleaning Your Touchmonitor....................................14
Screen........................................................................14
Cabinet.......................................................................14
Safety..........................................................................14
Appendix A. Native Resolution..........................15
Appendix B. Technical Specifications.............16
Appendix C. Mechanical Specifications……..17
Warranty ..................................................................18
Contacting Elo .......................................................19
Elo LCD Touchmonitor User Guide- 3
Chapter 1 – Introduction
Congratulations on your purchase of an Elo TouchSystems Entuitive LCD touchmonitor.
Your new high-resolution touchmonitor combines the reliable performance of Elo’s touch
technology with the latest advances in LCD display design. This combination of features
creates a natural flow of information between a user and your touchmonitor.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user’s manual
to maximize the life of your unit. See Chapter 5 “Care and Handling of your
Touchmonitor” for more information on touchmonitor safety.
About the Product
Your LCD Touchmonitor is a 18.1” Analog TFT/ Active matrix LCD color display with the
following features:
Dual Inputs (BNC/D-Sub)
18.1” diagonal screen size
Unlimited number of displayable colors
1280 x 1024 resolution
XGA/ SVGA/ VGA/ VESA/ Mac/ NEC PC-98 compatible
24~80kHz horizontal scan
56~76z high refresh rate
Auto adjustment capability
High quality full screen re-scaling
VESA DPMS power saving
VESA flat panel monitor physical mounting interface (100mm)
For full Technical Specifications refer to Appendix B.
For full Mechanical Specifications refer to Appendix C.
Elo LCD Touchmonitor User Guide- 4
Chapter 2 – Installation and Setup
This chapter discusses how to install your LCD touchmonitor and how to install Elo
TouchSystems driver software.
Unpacking Your Touchmonitor
Carefully unpack your touchmonitor. Check that you have everything you need and that
none of the components have been damaged during shipping. Save the box and
packaging in case you need to ship the touchmonitor..f
External AC Power Adaptor
Power Cord
Video Cable
Touchscreen Cable (ET1866L & ET1886L Models Only)
Elo TouchTools CD (Contains drivers and documentation)
Elo LCD Touchmonitor User Guide- 5
Chapter 2 – Installation and Setup (Continued)
Touch Interface Connection
Note: Your interface cables may have been pre-connected to your monitor at the
factory.
1.
Before connecting the cables to your touchmonitor and PC, be sure that the
computer and the touchmonitor are turned off.
2.
Connect the ferrite end of the video cable to the video connector on your PC.
Connect the other end of the video cable to the touchmonitor. Secure the cable to
your touchmonitor and PC by turning the screws on the connector.
3.
Connect the female end of the serial (RS-232) cable to the serial port on the back of
your PC. Connect the male end of the cable to the touchscreen connector on your
touchmonitor.
4.
Power on your PC then your touchmonitor. After a brief pause the picture should
appear.
5.
Install the driver software using the procedure described in the documentation
accompanying the driver disk.
Optimizing the LCD Display
To ensure the LCD display works well with your computer, configure the display mode of
your graphic card to make it less than or equal to 1280 x 1024 resolution, and make sure
the timing of the display mode is compatible with the LCD display. Refer to Appendix A
for more information about resolution. Compatible video modes for your touchmonitor are
listed in Appendix B.
VESA Mount on Your Touchmonitor
(Desktops Only)
Your desktop touchmonitor comes with a VESA standard mounting holes for additional
mounting options. Your touchmonitor conforms to the VESA Flat Panel Monitor Physical
Mounting Interface (FPMPMI™) Standard, which defines a physical mounting interface
for flat panel monitors, and corresponding standards for flat panel monitor mounting
devices, such as wall and table arms.
The following companies provide VESA mounting devices compatible with your
touchmonitor
Ergotron
800-888-8458
651-681-7600
www.ergotron.com
Innovative Office Products
800-524-2744
800-524-2744
www.innov-office-prod.com
GCX
800-228-2555
707-773-1100
www.gcx.com
Elo LCD Touchmonitor User Guide- 6
Chapter 2 – Installation and Setup (Continued)
Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to work with
your computer. Drivers are located on the enclosed CD-ROM for the following operating
systems:
Windows 2000
Windows 98
Windows 95
Windows NT 4.0
Windows 3.x
MS-DOS 2.x or later
Additional drivers and driver information for other operating systems (including OS/2,
Macintosh and Linux) are available on the Elo TouchSystems web site at
www.elotouch.com.
Your Elo touchmonitor is plug-and-play compliant. Information on the video capabilities of
your touchmonitor is sent to your video display adapter when Windows starts. If Windows
detects your touchmonitor, follow the instructions on the screen to install a generic plugand-play monitor.
Installing the Serial Touch Driver for Windows 2000, 95/98
and NT 4.0
Note: For Windows 2000 and NT 4.0 you must have administrator access
rights to install the driver.
1.
Insert the Elo CD-ROM in your computer’s CD-ROM drive.
2.
If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.
Follow the directions on the screen to complete the driver setup for your
version of Windows.
3.
If the AutoStart feature is not active:
Click Start > Run.
Click the Browse button to locate the touch.exe program on the CD-ROM.
Click Open, then OK to run touch.exe.
Follow the directions on the screen to complete the driver setup for your
version of Windows.
Elo LCD Touchmonitor User Guide- 7
Chapter 2 – Installation and Setup (Continued)
Installing the Serial Touch Driver for MS-DOS and Windows
3.1
1.
Insert the Elo CD-ROM in your computer’s CD-ROM drive.
2.
From DOS, type d:\EloDW to change to the correct directory on the CDROM (your CD-ROM drive may be mapped to a different drive letter).
3.
Type install and press Enter to start the installation.
4.
Align the touchscreen.
You must have already completed Steps 1 and 2 before proceeding. Refer
to Chapter 2 of the Elo DOS and Windows Driver Guide as necessary for
additional installation information.
1.
Type INSTALL at the DOS prompt in the directory containing the driver
install files.
2.
INSTALL asks you to select the software to install. Then choose
d:\EloDW from the displayed list.
3.
INSTALL also asks you for the paths to use during installation, or you
may use its defaults. INSTALL creates directories as necessary, and
warns you if they exist.
4.
If you are updating your software, you may wish to specify the paths
containing the earlier versions, and overwrite the obsolete files. All executable programs are upward compatible. For a list of differences from
each previous version of the drivers, be sure to select "Differences from
Previous Versions" during the installation process.
5.
INSTALL updates your AUTOEXEC.BAT file with the drivers you select.
INSTALL makes a copy of your original AUTOEXEC.BAT file, called
AUTOEXEC.OLD. If you already have Elo driver commands in your
AUTOEXEC.BAT file, they will be commented out.
6.
When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory you specified. GO loads the touchscreen driver, runs the calibration program ELOCALIB, and gives you some final instructions.
7.
If you are using Windows 3.1, you will also align the touchscreen within
Windows 3.1 with the Touchscreen Control Panel.
Elo LCD Touchmonitor User Guide- 8
Chapter 3 – Operation
About Touchmonitor Adjustments
Your touchmonitor will likely require adjustment. Variations in video output and
application will require you to adjust your touchmonitor to optimize the quality of the
display.
For best performance, your monitor should be operating in native resolution, that is 1280 x
1024 @ 60 Hz. Use the Display control panel in Windows to choose 1280 x 1024 resolution.
Operating in other resolutions will degrade video performance. For further information,
please refer to Appendix A.
All adjustments you make to the controls are automatically memorized. This feature
saves you from having to reset your choices every time you unplug or power your
touchmonitor off and on. If there is a power failure your touchmonitor settings will not
default to the factory specifications.
Using the On-Screen Display Menus
All adjustments are made by using the on-screen display (OSD) menus. All menu items
can be selected by using the buttons on the side bezel.
The user controls are labeled and are mounted on the front of the touchmonitor for all
Desktop models.
Panel Mount and Chassis Mount touchmonitors have user controls that are labeled and
located at the rear of the unit.
Elo LCD Touchmonitor User Guide- 9
Chapter 3 – Operation (Continued)
User Controls
(The following is an excerpt taken from pages 10 – 12 of the NEC user manual)
BNC/D-SUB: Allows you to change between the BNC and D-SUB signal inputs.
OSM™ (On-Screen Manager) control buttons on the front of the
monitor function as follows:
To access OSM menu, press any of the control buttons ( , , , ) or the
PROCEED or EXIT button.
To rotate OSM between Landscape and Portrait modes, press the RESET button.
NOTE: OSM menu must be closed in order to rotate.
EXIT
Main Menu
Sub-Menu
Exits the OSM controls.
Exits to the OSM main
menu.
CONTROL
/
Moves the highlighted
area up/down to select
one of the controls.
Moves the highlighted
area up/down to select
one of the controls.
CONTROL
/
Moves the highlighted area
left/right to select control
menus.
Moves the bar left/
right to increase or
decrease the
adjustment.
PROCEED
Has no function
Activates Auto Adjust
and ALL RESET functions.
RESET
Resets the highlighted
control menu to the factory
setting.
Resets the highlighted
control to the factory
setting.
NOTE: When RESET is pressed in the main and sub-menu, a warning window
will appear allowing you to cancel the RESET function by pressing the EXIT button.
Brightness/Contrast Controls
BRIGHTNESS
Adjusts the overall image and background screen brightness.
CONTRAST
Adjusts the image brightness in relation to the background.
AUTO
AUTO ADJUST CONTRAST
Adjusts the image displayed for non-standard video inputs.
OSM LOCK OUT
The OSM LOCK OUT control completely locks out access to all OSM control
functions. When attempting to activate OSM controls while in the LOCK OUT
mode, a screen will appear indicating that OSM controls are locked out.
• To enter the LOCK OUT mode, simultaneously press the PROCEED and
button. The LOCK OUT window will appear.
• To activate the LOCK OUT function, simultaneously press and hold down
the PROCEED and button. The OSM window will disappear within
seconds and the LOCK OUT function will be activated.
Elo LCD Touchmonitor User Guide- 10
Chapter 3 – Operation (Continued)
User Controls (Continued)
• To deactivate the LOCK OUT mode, simultaneously press the PROCEED
and button.
AUTO
Auto Adjust
Automatically adjusts the Image Position, H. Size and Fine settings.
Position Controls
H. POSITION
Controls Horizontal Image Position within the display area of the LCD.
V. POSITION
Controls Vertical Image Position within the display area of the LCD.
AUTO
AUTO
Automatically sets the Horizontal and Vertical Image Position within
the display area of the LCD.
Image Adjust Controls
H. SIZE
Adjusts the horizontal size by increasing or decreasing this setting.
FINE
Improves focus, clarity and image stability by increasing or decreasing this setting.
Automatically adjusts the H Size settings.
AccuColor´® Control System
Five color presets select the desired color setting. Each color setting is
adjusted at the factory.
R,G,B: Increases or decreases Red, Green or Blue color depending
upon which is selected. The change in color will appear on screen
and the direction (increase or decrease) will be shown by the bars.
Tools
OSM H POS.
OSM V POS.
You can choose where you would like the OSM™ control window to
appear on your screen. Selecting OSM Location allows you to manually
adjust the position of the OSM control menu left, right, up or down.
ALL RESET
Selecting ALL RESET when D-SUB input is selected allows you to reset all
OSM control settings for the D-SUB input back to the factory settings.
Selecting ALL RESET when BNC input is selected allows you to reset all
OSM control settings for the BNC input back to the factory settings.
Individual settings can be reset by highlighting the control to be used and
pressing the RESET button.
Information
Indicates the current display resolution, frequency setting and type of
Sync signal the monitor is using.
NOTE: Mode Change should only be used if a resolution is not
recognized by the monitor. The user can change to the
appropriate resolution by selecting the Mode information
and selecting (increase or decrease) the corresponding
option.
NOTE: If the or button is pressed while TYPE is highlighted,
then Sync Type is switched between Separate Sync and Sync
On Green.
Elo LCD Touchmonitor User Guide- 11
Chapter 4 – Troubleshooting
If you are experiencing trouble with the video of your touchmonitor, refer to the following
excerpt from page 17 of the original NEC users manual. If the problem persists, please
contact your local dealer or our service center.
Troubleshooting
No picture
•
•
•
•
The signal cable should be completely connected to the display card/computer.
The display card should be completely seated in its slot.
Power Button and computer power switch should be in the ON position.
Check to make sure that a supported mode has been selected on the display card or
system being used. (Please consult display card or system manual to change graphics
mode.)
• Check the monitor and your display card with respect to compatibility and recommended settings.
• Check the signal cable connector for bent or pushed-in pins.
• Check that the BNC/D-SUB button is in the correct position.
Power Button does not respond
• Unplug the power cord of the monitor from the AC outlet to turn off and reset the
monitor, or simultaneously press the RESET and Power buttons.
Image persistence
• Image persistence is when a “ghost” of an image remains on the screen even after
the monitor has been turned off. Unlike CRT monitors, LCD monitors’ image persistence is not permanent. To alleviate image persistence, turn the monitor off for as
long as an image was displayed. If an image was on the monitor for one hour and a
”ghost” of that image remains, the monitor should be turned off for one hour to erase
the image.
NOTE: As with all personal display devices, NEC Technologies recommends using a
screen saver at regular intervals whenever the screen is idle.
Image is unstable, unfocused or swimming is apparent
• Signal cable should be completely attached to the computer.
• Use the OSM™ Image Adjust controls to focus and adjust display by
increasing or decreasing the Fine control. When the display mode is changed, the
OSM Image Adjust settings may need to be re-adjusted.
• Check the monitor and your display card with respect to compatibility
and recommended signal timings.
• If your text is garbled, change the video mode to non-interlace and use 60Hz refresh
rate.
LED on monitor is not lit (no green or amber color can be seen)
• Power Button should be in the ON position and power cord should be connected.
• Make certain the computer is not in a power-saving mode (touch the
keyboard or mouse).
Display image has a green cast to it
• Select “TYPE” in the OSM Information menu
button.
and press the
or
Control
Display image is not sized properly
• Use the OSM Image Adjust controls to increase or decrease the H. Size.
• Check to make sure that a supported mode and signal timing has been selected on
the display card or system being used. (Please consult display card or system manual
to change graphics mode or refresh rate.)
Selected resolution is not displayed properly
• Select the Display Resolution in the OSM Information menu to confirm that the
appropriate resolution has been selected. If not, select corresponding option by
pressing the or Control button.
If you are experiencing trouble with the touch screen of your touchmonitor, ensure that the
touch screen cable is properly attached. If the problem persists, please contact your local
dealer or our service center.
You may also seek online support at our website:
www.elotouch.com.
Elo LCD Touchmonitor User Guide- 12
Chapter 5 – Care and Handling of your Touchmonitor
Care and Handling Of Your Touchmonitor
The following tips will help you keep your Touchmonitor
functioning at the optimal level:
Protect your touchmonitor from extremely low or high temperatures
(see Appendix C, Technical Specifications).
Keep your touchmonitor dry. Do not wash it with a wet cloth or pour
fluid into it.
Check your touchmonitor for condensation. If condensation
develops, do not power your touchmonitor on until the condensation
evaporates.
Protect your touchmonitor from being bumped or dropped.
Keep your touchmonitor away from dust, sand and dirt.
Keep your touchmonitor away from humid environments.
Elo LCD Touchmonitor User Guide- 13
Chapter 5 – Care and Handling of your Touchmonitor (Continued)
Cleaning Your LCD Touchmonitor
Prevent damage to your touchmonitor (and PC) by powering off the computer system and
disconnecting the touchmonitor from the AC out-let before you clean it. After you finish
cleaning, make sure the touch-monitor is completely dry before you reconnect the cables
and power it on. Do not apply liquid or aerosol spray cleaners directly on the screen or
cabinet. Do not use any type of abrasive pad, alkaline cleaner, scouring powder or
solvent (such as alcohol or benzine) to clean your touch-monitor. Avoid getting liquids
inside your touchmonitor. If liquid does get inside, have a qualified service technician
check it before you power it on again.
Screen
Remove dust and dirt by wiping the touch screen with a soft, clean, lint-free cloth.
Moisten a soft cloth with an ammonia-based glass cleaner and use it to remove
fingerprints and smudges.
Case
Clean the touchmonitor cabinet with a soft cloth slightly moistened with a mild detergent
solution. Rinse the cloth with clear water, wring it dry, and wipe the cabinet to remove any
detergent residue.
Safety
This manual contains information that is important for the proper setup and maintenance
of your touchmonitor. Before setting up and powering on your new touchmonitor, read
through this manual, especially Chapter 2 (Installation), and Chapter 3 (Operation).
To reduce the risk of electric shock, follow all safety notices and never open the
touchmonitor case.
Turn off the product before cleaning.
Your new touchmonitor is equipped with a 3-wire, grounding power cord. The power cord
plug will only fit into a three-prong safety ground outlet. Do not attempt to fit the plug into
an outlet that has not been configured for this purpose. Do not use a damaged power
cord. Use only the power cord that comes with your Elo TouchSystems Touchmonitor.
Use of an unauthorized power cord may invalidate your warranty.
The slots located on the sides and top of the touchmonitor case are for ventilation. Do not
block or insert anything inside the ventilation slots.
It is important that your touchmonitor remains dry. Do not pour liquid into or onto your
touchmonitor. If your touchmonitor becomes wet do not attempt to repair it yourself.
Elo LCD Touchmonitor User Guide- 14
Appendix A – Native Resolution
The native resolution of a monitor is the resolution level at which the LCD panel is
designed to perform best. For the Elo LCD touchmonitor, the native resolution is 1280 x
1024 @ 60Hz for the 18.1” inch size. In almost all cases, screen images look best when
viewed at their native resolution. You can lower the resolution setting of a monitor but not
increase it.
The native resolution of an LCD is the actual number of pixels horizontally in the LCD by
the number of pixels vertically in the LCD. LCD resolution is usually represented by the
following symbols:
As an example, a SVGA resolution LCD panel has 800 pixels horizontally by 600 pixels
vertically. Input video is also represented by the same terms. XGA input video has a
format of 1024 pixels horizontally by 768 pixels vertically. When the input pixels
contained in the video input format match the native resolution of the panel, there is a
one to one correspondence of mapping of input video pixels to LCD pixels. As an
example, the pixel in 45 column and 26 row of the input video is in 45 column and 26 row
of the LCD. For the case when the input video is at a lower resolution than the native
resolution of the LCD, the direct correspondence between the video pixels and the LCD
pixels is lost. The LCD controller can compute the correspondence between video pixels
and LCD pixels using algorithms contained in the controller. The accuracy of the
algorithms determines the fidelity of conversion of video pixels to LCD pixels. Poor fidelity
conversion can result in artifacts in the LCD displayed image such as varying width
characters.
Elo LCD Touchmonitor User Guide- 15
Appendix B – Technical Specifications
Model
Technical Specifications
Display Size & Type
Useable Screen Area
Optimal (Native) Resolution
Other Supported Resolutions
Colors
Viewing Angle
Contrast Ratio
Brightness
Input Video Signal
Input Power Source
Scanning Frequency
Horizontal
Vertical
Environmental
Operating Temperature
Storage Temperature
Humidity
Altitude
Touchscreen Connector
ET1825L-8SWA-1
ET1825L-7SWA-1
ET1866L-8SNA-1
ET1866L-7SNA-1
ET1886L-8SNA-1
ET1886L-7SNA-1
18.1” (46.3 cm) diagonal active matrix color TFT LCD
14.4” (359 mm) x 11.3” (287mm)
1280 x 1024 @ 60Hz
720 x 400*: VGA text
640 x 480 @ 60Hz to 76Hz
800 x 600* @ 56Hz to 76Hz
832 x 624* @ 75Hz
1024 x 768* @ 60Hz to 76Hz
1152 x 900* @ 66Hz (SUN)
1280 x 960 @ 60Hz to 76Hz
Unlimited (Depends on Display Card)
+ 85? or 170? total
150: 1
AccuTouch 150 cd/m2: Intellitouch 185 cd/m2
ANALOG 0.7 Vp-p/75 Ohms
Separate sync. TTL Level
Horizontal sync. Positive/Negative
Vertical sync. Positive/Negative
Composite sync. (Positive/Negative) (TTL Level)
Sync on Green video (Positive) 0.7 Vp-p and sync.
Negative 0.3 Vp-p
External Universal AC/DC power adaptor. 12Vdc
0.9A @ 100 – 120 V/0.5A @ 220 – 240 V
24-80 kHz Automatically
56-76 Hz Automatically
5?C to 35?C, 41?F to 95?F
-10?C to 60?C, 14?F to 140?F
80% max.
0 to 10,000’
DB9 Attached
Serial DB9
Cable
Serial DB9
Physical Dimensions
Width
Height
Depth
17.80” (452 mm)
15” (382 mm)
10.3” (262 mm)
19.0” (483 mm)
17” (432 mm)
3.00” (76 mm)
17.23” (437 mm)
14.6” (371 mm)
2.9” (74 mm)
24 lbs (10.9 kg)
26 lbs (11.8 kg)
14 lbs (6.35 kg)
16 lbs (7.3 kg)
12 lbs (5.4 kg)
14 lbs (6.35 kg)
Weight (Approximate)
Actual
Shipping
* Interpolated Resolutions: When resolutions are shown that are lower than the pixel count of the LCD module, text may appear choppy or
lines may appear to be bold. This is normal and necessary for all current flat panel technologies when displaying non-native resolutions full
screen. In flat panel technologies, each dot on the screen is actually one pixel, so to expand resolutions to full screen, an interpolation of
the resolution must be done. When the interpolated resolution is not an exact multiple of the native resolution, the mathematical
interpolation necessary may cause some lines to appear thicker than others.
NOTE: Technical specifications are subject to change without notice.
Elo LCD Touchmonitor User Guide- 16
Appendix C – Mechanical Specifications
ET1825LModels
ET1866LModels
ET1886LModels
Elo LCD Touchmonitor User Guide- 17
Warranty
Except as otherwise stated herein or in an order acknowledgment delivered to Buyer,
Seller warrants to Buyer that the Product shall be free of defects in materials and
workmanship. The warranty for the touchmonitors and components of the product are: 3
years monitor, 10 years IntelliTouch screen, 5 years Accu- Touch screen, 5 years
Controller.
Seller makes no warranty regarding the model life of components. Seller’s suppliers may
at any time and from time to time make changes in the components delivered as Products
or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty (30) days after
discovery) of the failure of any Product to conform to the warranty set forth above; shall
describe in commercially reasonable detail in such notice the symptoms associated with
such failure; and shall provide to Seller the opportunity to inspect such Products as
installed, if possible. The notice must be received by Seller during the Warranty Period for
such product, unless otherwise directed in writing by the Seller. Within thirty (30) days
after submitting such notice, Buyer shall package the allegedly defective Product in its
original shipping carton(s) or a functional equivalent and shall ship to Seller at Buyer’s
expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and verification by
Seller that the Product fails to meet the warranty set forth above, Seller shall correct such
failure by, at Seller’s options, either (i) modifying or repairing the Product or (ii) replacing
the Product. Such modification, repair, or replacement and the return shipment of the
Product with minimum insurance to Buyer shall be at Seller’s expense. Buyer shall bear
the risk of loss or damage in transit, and may insure the Product. Buyer shall reimburse
Seller for transportation cost incurred for Product returned but not found by Seller to be
defective. Modification or repair, of Products may, at Seller’s option, take place either at
Seller’s facilities or at Buyer’s premises. If Seller is unable to modify, repair, or replace a
Product to conform to the warranty set forth above, then Seller shall, at Seller’s option,
either refund to Buyer or credit to Buyer’s account the purchase price of the Product less
depreciation calculated on a straight-line basis over Seller’s stated Warranty Period.
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH
OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE,
SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE
OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY
PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS
AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE
WARRANTY SET FORTH HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY
SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN
NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR
INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless
from all liability relating to (i) assessing the suitability for Buyer’s intended use of the
Products and of any system design or drawing and (ii) determining the compliance of
Buyer’s use of the Products with applicable laws, regulations, codes, and standards.
Buyer retains and accepts full responsibility for all warranty and other claims relating to or
arising from Buyer’s products, which include or incorporate Products or components
manufactured or supplied by Seller. Buyer is solely responsible for any and all
representations and warranties regarding the Products made or authorized by Buyer.
Buyer will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost, or
expenses (including reasonable a ttorney’s fees) attributable to Buyer’s products or representations or warranties concerning same.
Elo LCD Touchmonitor User Guide- 18
Contacting Elo
Contacting Elo
Elo TouchSystems, Inc.
6500 Kaiser Drive
Fremont, CA 94555
USA
Elo TouchSystems GmbH & Co. KG.
Dr.- von Daller-Str. 35
D-85356 Freising
Germany
www.elotouch.com
Customer Service
Voice: (800) 356-8682 (Toll Free in United States)
(510) 651-2340 (Pacific Time)
+49 (1) 8161/ 670 42 (Europe excepting Germany)
0180/ 530 41 70 (Germany)
FAX: (510) 651-3511
+49 (1) 8161/ 660 43 (Europe)
Technical Support
Voice: (423) 220-4299 (Pacific Time; voice mail after hours)
+49 8161/ 670 42 (Europe excepting Germany)
0180/ 530 41 70 (Germany)
FAX: (800) 489-9935 (toll free in United States)
+49 (1) 8161/ 660 43 (Europe)
E-mail: elotech@elotouch.com
BBS:
(510) 651-1224
Elo LCD Touchmonitor User Guide- 19