Set Top Box
Replacement
Your guide to replacing a Standard,
MyStar or MyStar HD box
Replacing your current set top box
Follow these simple instructions and you’ll be enjoying your Foxtel quicker than you can say “pass the popcorn”.
This handy guide will show you how to swap your current Standard, MyStar or MyStar HD box with a new one.
To help relocate cables to the correct socket, we’ve included some handy coloured labels to identify and match
connections. Connecting should only take around 15 minutes and there are just 4 easy steps.
Step 1: Label the cables
Step 2: Swap the cables
Step 3: Activate the new set top box
Step 4: Return the existing set top box
To begin, review the checklist on the opposite page and then turn to the page relevant for your new type of set top box.
Standard Box pg 4
2
MyStar Box pg 6
MyStar HD Box pg 8
Check these things before we start
First things first, follow this quick checklist to make sure that you’re organised before starting:
Safety
Please turn off your TV and set top box at
the wall. Keep all of the cables plugged into
your existing box and leave the smartcard
inserted.
Clear the space around your TV
So that it’s easy for you to access all of the
cables and sockets.
Unpack your new box
Remove your new box and any cables from
the packaging, and place them near
your existing box (remember to leave the
smartcard in your new box).
Your account number
You’ll need this when you call to activate your
new box. You can find your account number
on your latest statement, or on the follow-up
letter that you’ll receive shortly.
3
Replacing your standard set top box
Step 1:
Step 2: While still plugged in, label the cable ends running into your existing set
top box as follows. You’ll notice that there are some labels you won’t use
and we’ve identified those below.
Swap the cable to the corresponding socket on your new set top box.
The corresponding sockets will look the same as the ones shown in the
diagrams for each label (Fig. 1). Ensure the cables are securely connected.
Refer to the diagram on the opposite page as you go.
Step 3:
A. DARK BLUE LABEL LNB-IN Cable. Refer to Fig. 1. A
B. PINK LABEL RF IN & RF OUT Cables. Refer to Fig. 1. B
ime to activate! You’ll need your Foxtel account number and a phone
T
handy – and don’t forget to turn the television and set top box power back
on at the wall!
C. ORANGE LABEL This label / cable does not apply.
• Turn on the TV and switch to the TV source or channel you normally
watch Foxtel – make sure the set top box is on too.
D. RED LABEL S-Video / S-VHS Cable. Refer to Fig. 1. D
If you don’t use this connection, continue to E.
• After a moment you should see the screen in Fig. 3, and then one similar
to Fig. 4 after a few more minutes.
E. GREY SPDIF-Coax Cable. Refer to Fig. 1. E
• When you see Fig. 4, call the Foxtel Activation Hotline on 1300 720 640
for your account activation and you’re done!
This label/cable may not apply to some models.
If you don’t use this connection, continue to F.
F. YELLOW LABEL Audio / Video (AV) Cables. Refer to Fig. 1. F
If you don’t use these connections, continue to H.
G. GREEN LABEL This label / cable does not apply.
H. LIGHT BLUE LABEL Power Cable. Refer to Fig. 1. H
WHITE LABEL If you are using any other connections not covered
above, you can label them with the spare white label and swap them
directly across.
4
If you connected with RF cables (PINK LABEL), you may have a snowy
picture instead of a Fig. 4, and will need to tune your new box.
- Press and hold the [BACK] button on your Foxtel remote control for
5 seconds.
- A number prefixed with a ‘U’ will appear on the front display of your new
Foxtel box.
- Press the [<] or [>] buttons to change the numbers until you see Fig. 2
on your TV screen.
- Then press [SELECT] and Fig. 4 should appear – now you can call the
Foxtel Activation Hotline.
If your screen hasn’t changed as shown on the opposite page, please check
Troubleshooting on page 11 or call us on 131 999.
Next turn to Step 4 on page 10 to return your existing set top box and
you’re done!
Figure 1. The back of your new standard set top box
H
E
F
B
A
D
Please note: Your model should have similar connections to the one shown.
Figure. 2
Figure. 3
Figure. 4
Message may vary
If you don't see these screens in Step 3, have a peek at Troubleshooting on page 11.
5
Replacing your MyStar box
Step 1:
Step 2:
While still plugged in, label the cables running into your existing MyStar box
as follows. You’ll notice that there are some labels you won’t use and we’ve
identified those below.
Swap the cable to the corresponding socket on your new MyStar box.
The corresponding sockets will look the same as the ones shown in the
diagram for each label (Fig 5). Ensure the cables are securely connected.
Refer to the diagram on the opposite page as you go.
Step 3:
A. DARK BLUE LABEL LNB-IN 1 & LNB-IN 2 Cables. Refer to Fig. 5. A
B. PINK LABEL RF IN & RF OUT Cables. Refer to Fig. 5. B
Time to activate! You’ll need your Foxtel account number and a phone
handy – and don’t forget to turn the television and set top box power back
on at the wall!
C. ORANGE LABEL This label / cable does not apply.
• Turn on the TV and switch to the TV source or channel you normally
watch Foxtel – make sure the set top box is on too.
D. RED LABEL S-Video / S-VHS Cable. Refer to Fig. 5. D
If you don’t use this connection, continue to E.
• After a moment you should see the screen in Fig. 7, and then one similar
to Fig. 8 after a few more minutes.
E. GREY SPDIF-Coax or SPDIF-Optic Cable. Refer to Fig. 5. E
• When you see Fig. 8, call the Foxtel Activation Hotline on 1300 720 640
for your account activation and you’re done!
If you don’t use either connection, continue to F.
F. YELLOW LABEL Audio / Video (AV) Cables. Refer to Fig. 5. F
If you don’t use these connections, continue to G.
G. GREEN LABEL Component Cables. Refer to Fig. 5. G
If you don’t use these connections, continue to H.
H. LIGHT BLUE LABEL Power Cable. Refer to Fig. 5. H
WHITE LABEL If you are using any other connections not covered
above, you can label them with the spare white label and swap them
directly across.
6
If you connected with RF cables (PINK LABEL), you may have a snowy
picture instead of a Fig. 8, and will need to tune your new box.
- Press and hold the [BACK] button on your Foxtel remote control for
5 seconds.
- A number prefixed with a ‘U’ will appear on the front display of your new
Foxtel box.
- Press the [<] or [>] buttons to change the numbers until you see Fig. 6
on your TV screen.
- Then press [SELECT] and Fig. 8 should appear – now you can call the
Foxtel Activation Hotline.
If your screen hasn’t changed as shown on the opposite page, please check
Troubleshooting on page 11 or call us on 131 999.
Next turn to Step 4 on page 10 to return your existing set top box and
you’re done!
Figure 5. The back of your new MyStar box
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Message may vary
If you don't see these screens in Step 3, have a peek at Troubleshooting on page 11.
7
Replacing your MyStar HD box
Step 1:
Step 2:
While still plugged in, label the cables running into your existing
MyStar HD box as shown below.
Swap the cable to the corresponding socket on your new MyStar HD box.
The corresponding sockets will look the same as the ones shown in the
diagram for each label (Fig. 9). Ensure the cables are securely connected.
Refer to the diagram on the opposite page as you go.
A. DARK BLUE LABEL LNB-IN 1 & LNB-IN 2 Cables. Refer to Fig. 9. A
B. PINK LABEL RF IN & RF OUT Cables. Refer to Fig. 9. B
C. ORANGE LABEL HDMI Cable. Refer to Fig. 9. C
If you don’t use this connection, or have other equipment, continue to D.
Time to activate! You’ll need your Foxtel account number and a phone
handy – and don’t forget to turn the television and set top box power back
on at the wall!
D. RED LABEL S-VHS (S-Video) Cable. Refer to Fig. 9. D
• Turn on the TV and switch to the TV source you normally watch Foxtel –
make sure the set top box is on too.
E. GREY SPDIF-Coax or SPDIF-Optic Cable. Refer to Fig. 9. E
If you don’t use this connection, continue to F.
• After a moment you should see the screen in Fig. 10, and then one similar
to Fig. 11 after a few more minutes.
F. YELLOW LABEL
• When you see Fig. 11, call the Foxtel Activation Hotline on 1300 720 640
for your account activation and you’re done!
G. GREEN LABEL Component Cables. Refer to Fig. 9. G
If your screen hasn’t changed as shown on the opposite page, please check
Troubleshooting on page 11 or call us on 131 999.
If you don’t use this connection, continue to E.
Audio / Video (AV) Cables. Refer to Fig. 9. F
If you don’t use these connections, continue to G.
If you don’t use these connections, continue to H.
H. LIGHT BLUE LABEL Power Cable. Refer to Fig. 9. H
WHITE LABEL If you are using any other connections not covered
above, you can label them with the spare white label and swap them
directly across.
8
Step 3:
Next turn to Step 4 on page 10 to return your existing set top box and
you’re done!
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Figure. 10
Figure. 11
Message may vary
If you don't see these screens in Step 3, have a peek at Troubleshooting on page 11.
9
Step 4: Returning your existing Standard, MyStar or MyStar HD box
You will receive a follow-up letter that explains how to return your existing set top box to Foxtel. If it hasn’t arrived already, keep an
eye on your mail box.
When you receive your follow-up letter, take it along with your existing set top box to your nearest Post Office. You won’t need to
worry about any packaging or postage costs, as we’ve got that covered.
IMPORTANT: Make sure you keep your Remote Control as you will need this for your new box.
10
Troubleshooting
If you run into any hiccups, see if some of the tips below help. If you’re still stuck, just give us a call.
Getting a blue / black
screen?
Getting a snowy
picture?
There could be an issue with the cabling or the channel that your TV is on.
• Check that all cables are securely and correctly connected from your set top box to your TV and any other equipment.
• Check that your AV cables are matched to the correct colour socket on your box.
• Check that your TV is on and the correct TV source is selected.
You might have an issue with tuning.
• Check your RF connection is set to the correct frequency. Refer to Step 3 of the instructions for your specific set top box.
(Standard & MyStar only)
Getting an E16 or an
E30 message?
Getting an E52
message?
This may not be a channel that you subscribe to.
• Visit www.foxtel.com.au and click on “My Account” to check your account information.
You might have satellite dish or frequency issues.
• Transmission – your service may be interrupted by excessive rain, cloud cover or obstruction. This should be restored
when the weather clears, otherwise ensure there are no trees/branches in the path of the satellite dish.
• Frequency – check your set top box is set to the correct frequency by following these points with your remote control:
– Press the ‘Active’ button
– Navigate via this menu path: SETUP > INSTALLATION > DISH > LNB FREQUENCY
– Ensure the tick is on 10700
Having issues getting
your local channels?
You may have an issue with your antenna or be in a digital black spot.
Picture not clear?
The resolution may not be correct.
(MyStar & MyStar HD only)
(MyStar HD only)
• Check that the cable running from the antenna point on the wall plate to the Terrestrial ‘RF-IN’ connection (PINK LABEL) at
the back of the set top box is securely connected on both ends.
If the problem persists, please see your local TV (free to air) technician as the amount of signal from your antenna may not
be strong enough to display digital TV on the set top box, or you could be in a black spot.
• Check the resolution is correct for your connection type by following these points with your MyStar remote:
– Press the ‘Active’ button
– Navigate via this menu path: SETUP > MYSTAR SETTINGS > HD RESOLUTION
– Select the relevant resolution:
• For AV (YELLOW LABEL) – change to 576i
• For Component (GREEN LABEL) – change to 720p
• HDMI (ORANGE LABEL) – change to 1080i
11
Your set top box snapshot
Standard
MyStar
MyStar HD
Access Interactive Features
✓
✓
✓
Digital Ready & ability to view
local channels*
✗
✓
✓
One remote control & on-screen
TV guide for all TV channels
✗
✓
✓
Pause, rewind and replay live
TV
✗
✓
✓
Record and store shows
✗
60hrs
90hrs^
HD viewing**
✗
✗
Set Top Box Features
✓
With access to Foxtel
& local HD channels
DY23262 (07/12)
*Digital free to air black spots may exist. ^90 hours of SD recording & 30 hours of HD recording space. **HD audio and video quality with an HD-TV.