HP DESKJET 350 User`s guide

User’s Guide
HP DeskJet 350 Series
2697_08u_cover.p65
3
2/24/00, 4:07 PM
Acknowledgements
Apple®, Mac®, and Macintosh® are registered trademarks of Apple Computer, Inc.
Microsoft®, MS-DOS®, Windows®, and Windows NT® are registered trademarks of
the Microsoft Corporation
Panasonic® is a registered trademark of Matsushita Electric Industrial Co., Ltd.
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material,
including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this material.
No part of this document may be photocopied, reproduced, or translated to
another language without prior written consent of Hewlett-Packard Company.
contents
Contents
Contents
i
Welcome
Items in the Box
Printer Buttons and Lights
1
1
2
Travel Tips
2
Getting Started
Connecting the Printer to Your Computer
Connecting to Power Source
Loading Paper
Installing Print Cartridges
3
3
3
4
5
Print Cartridges
Handling Print Cartridges
Storing Print Cartridges
6
6
6
Loading Paper
Feeding Paper Manually
Installing the Portable Sheet Feeder
Using the Portable Sheet Feeder
Removing the Portable Sheet Feeder
7
7
7
8
9
Supported Paper Types
Transparencies and Glossy Paper
Heavy Stock and Other Special Paper
Paper Types Not Supported
10
10
10
10
Installing the Printer Software
System Requirements
Installing on Microsoft Windows Systems
Installing on MS-DOS
Installing on Macintosh Systems
11
11
11
12
13
Using the Battery Pack
Installing the Battery Pack
Removing the Battery Pack
Charging the Battery Pack
13
13
14
14
Troubleshooting
How to find answers
Paper Jam
Printer Is Not Responding
Paper Feed Problems
Paper Skew Problem
Blank Page Printed
Printer Lights Blink
15
15
15
15
17
17
17
17
Supplies and Accessories
Print Cartridges
21
21
i
Cables
Accessories
HP Premium InkJet Paper
HP Premium Transparency Film
HP Greeting Card Paper
HP Professional Brochure and Flyer Paper
HP Restickables
ii
21
21
21
21
22
22
22
Specifications
Minimum Margins
23
25
Customer Support
Toolbox
Internet
HP Telephone Support
26
26
26
26
Regulatory Notices
Safety Information
FCC Regulations
Power Cord Statement
LEDs Classification
Energy Consumption
28
28
28
28
29
29
HP Limited Warranty Statement
30
Index
DECLARATION OF CONFORMITY
32
36
welcome
Welcome
The HP DeskJet 350 series printer is a high-quality inkjet printer, giving you up to
600 by 600 dots per inch (dpi) text and graphics printing on a variety of paper
types and transparencies. For added convenience, the printer comes with a
portable sheet feeder that can hold up to 30 sheets of paper.
You can use the HP DeskJet 350 series printer with a PC running Microsoft
Windows, or an Apple Macintosh computer if you use the appropriate cable.
To get that best performance from your printer and the latest printer information,
refer to:
• HP website at http:\\www.hp.com\go\dj350
• this User’s Guide
• the on-screen help
Items in the Box
HP DeskJet 350
series printer
HP Customer Care Guide
and Setup Roadmap
Portable
sheet feeder
Starter CD
Power adapter
Print cartridges and
storage container
CBi
IR Adapter and Ni-MH
battery
1
Printer Buttons and Lights
Battery Charging light
Indicates that whether
or not the battery is
being charged.
travel
Change Cartridge button
Press to move the print
cartridge cradle to the
loading position or to
return it to the “home”
position.
2
Power light
Indicates whether the
power is on or off.
Paper Feed
button
Press and hold to
eject paper.
Power button
Press to turn the
printer on or off.
Travel Tips
•
•
•
•
•
•
If you are traveling to another country, take the necessary plug adapter
with you.
The power adapter can be used with AC power sources of 100 to
240 volts, 50 or 60 Hz.
Use only the power adapter that is supplied with the printer. Do not use
any other voltage transformer or converter.
Turn off the printer using the Power button. This ensures that the print
cartridge is returned to the home position and locked in place.
Remove the battery pack if you will not be using the printer for more
than a month.
Disconnect the printer cable and power adapter and close the portable
sheet feeder.
getting started
Getting Started
Connecting the Printer to Your Computer
You can use the HP DeskJet 350 series printer with a PC or a Macintosh computer.
You need to make sure, however, that you have the correct printer cable for your
computer.
Note: The printer cable is not included in the box with the printer.
Follow the steps below to connect the printer to your computer:
1. PC
Mac
C3061A
USB: C3399A
Connecting to Power Source
1.
3
Loading Paper
4
1.
2.
3.
4.
5.
6.
Installing Print Cartridges
1.
2.
3.
4.
5.
6.
7.
5
print cartridges
Print Cartridges
35
Handling Print Cartridges
•
•
•
•
•
Keep the print cartridge in its sealed package until you are ready to
use it.
Store the print cartridge at room temperature.
Once you have removed the print cartridge from its sealed package,
leave it in the print cartridge cradle inside the printer.
Do not leave the print cartridge in the open. Store the black or color
print cartridge in the storage container when it is not in the printer.
After the factory packing tape has been removed from the print
cartridge, do not attempt to replace the packing tape. Reapplying the
tape can cause the colors to mix, producing incorrect colors when
printing.
Note: If you can lift the cartridge out without pressing the clip, the cartridge was not
inserted properly and can dry out.
Storing Print Cartridges
6
loading paper
Loading Paper
Feeding Paper Manually
1.
2.
Installing the Portable Sheet Feeder
1.
2.
3.
7
Using the Portable Sheet Feeder
1.
2.
3.
4.
5.
8
Notes on loading paper
• Load paper with the side to be printed face up.
• Use only one type of paper at a time.
• The number of sheets that you should load depends on the weight of
the paper:
Paper Weight
Number of Sheets
24 lb (90 g/m2)
20 lb (75 g/m2)
16 lb (60 g/m2)
20
25
30
Removing the Portable Sheet Feeder
1.
2.
9
paper types
10
Supported Paper Types
You can print on transparencies, glossy paper, labels, heavy stock and other
special media in the same way that you print on ordinary paper with the
HP DeskJet 350 series printer.
Transparencies and Glossy Paper
•
•
•
•
•
•
•
•
Load transparencies with the rough side up and the paper strip edge first.
Do not load more than 10 transparencies into the sheet feeder.
Use only HP Premium transparencies and glossy paper.
Keep in mind that with transparencies and glossy paper, the ink needs
more time to dry.
While a sheet is drying, the Paper Feed light remains lit.
Your printer software automatically determines the extra time needed
for drying. A second sheet will not be printed if this sheet would exit the
printer on top of a wet one.
Alternatively, you can turn off the automatic delay and remove the wet
sheet by hand.
Place wet sheets in a drying area, out of direct sunlight.
Heavy Stock and Other Special Paper
If you are having difficulty printing on heavy stock, you can remove the portable
sheet feeder and manually feed the sheet.
Paper Types Not Supported
Do not use the following paper types:
• Paper with a weight greater than 24 lb (90g/m2)
• Paper with a weight less than 16 lb (60g/m2)
• Paper with cutouts or perforations
• Paper that is torn, wrinkled, or has curled edges, or that is heavily
textured or embossed
• Envelopes
• Transparencies other than HP Premium transparencies
• Multiple part forms
installing
Installing the Printer Software
The HP DeskJet 350 series printer can be used with Microsoft Windows, MS-DOS,
and Apple Macintosh software applications.
System Requirements
Before you use the printer, make sure that you have the minimum system
requirements:
Minimum
Windows 3.1x
Windows 95 or Windows 98
Windows NT 4.0
Windows 2000
Mac OS 8.1 or above
MS-DOS 3.3 or above
486, 66 MHz, 8 MB RAM
Pentium® 60 MHz, 16 MB RAM
Pentium® 60 MHz, 24 MB RAM
Pentium® 60 MHz, 32 MB RAM
Using optional USB to parallel
cable connect only
486, 66 MHz, 4 MB RAM
Recommended
Windows 95 or Windows 98
Pentium® 300, 32 MB RAM
Windows NT 4.0 or
Pentium® 300, 64 MB RAM
Windows 2000
Power Mac G3
OS 8.6, 350 MHz, 64 MB RAM
iMac
OS 8.6, 333 MHz, 32 MB RAM
Note: Graphics intensive documents may require more than 50MB of free hard
disk space.
Installing on Microsoft Windows Systems
Note: For Windows 95 or Windows 98, if you see the message "New Hardware Found" at any
time when installing the printer software select Do not install a driver and click OK. If you
see the Update Device Driver Wizard dialog box, click Next until you have a Finish option,
and then click Finish.
Note: For Windows NT 4.0, you must have administrator privileges to install a printer.
For Windows 95, Windows 98, Windows NT 4.0, and Windows 2000
1. Start Windows and make sure that no Windows applications are running.
2. Insert the CD into the CD-ROM drive. The installation program runs
automatically.
If the installation program does not run automatically, click Start, and
then click Run. In the command line box, type the letter of the CD-ROM
drive followed by :\Setup (for example, type D:\Setup).
3. Click Install Printer Driver from the CD menu. Follow the instructions that
appear on the screen to complete the printer software installation.
For Windows 3.1x
1. Start Windows, and make sure no other applications are running.
2. Insert the CD into the CD-ROM drive.
11
3. In the Program Manager window, click Run from the File menu.
4. At the command line box, type the letter of the CD-ROM drive followed by
\WIN31\PCL3\<Language>\SETUP.EXE. Substitute the appropriate threecharacter language code (found in the table below) for <Language>.
Language
Abbreviation
Language
Abbreviation
Danish
Dutch
English
Finnish
French
German
DAN
DUT
ENU
FIN
FRE
GER
Italian
Norwegian
Polish
Portuguese
Spanish
Swedish
ITA
NOR
POL
POR
SPA
SWE
5. Follow the instructions that appear on the screen to complete the printer
software installation.
Installing on MS-DOS
The printer comes with a configuration utility called DJPMenu that allows you to
define or change the settings on the HP DeskJet 350 series printer if your MS-DOS
applications do not allow you to do so.
Note: You do not need to install the DJPMenu software if you are printing from your
Microsoft Windows 3.1x applications.
Use the following procedure to install and run the printer configuration utility:
1. Make sure that the printer is connected directly to the parallel port of your
computer. (The DJPMenu software requires this.)
2. Insert the installation floppy disk into drive A.
3. At the MS-DOS prompt (A:\>) type INSTALL, and press ENTER.
4. Follow the instructions that appear on the screen to complete the printer
software installation.
5. To run the DJPMenu software, type C:\DESKJET\DJPMENU at the MS-DOS
prompt.
Note: For more up-to-date information on the DJPMenu software, please refer to the
Readme.txt file, which you have just installed.
12
Installing on Macintosh Systems
If the Mac USB Kit (C3399A) has not been packaged with your printer, you will
need to purchase it from your dealer.
battery pack
Installing the Printer Software
1. Quit any open applications and turn off any virus protection applications.
2. Insert the Install disk into the disk drive and double-click its icon to open
it. Follow the instructions on the screen to complete the installation.
3. Select Chooser from the Apple menu.
4. Click the printer’s icon from the left side of the Chooser window. Then,
click Hp DJ350 from the right side of the Chooser window.
5. Close the Chooser.
Using the Battery Pack
Installing the Battery Pack
Note: Use ONLY the Ni-MH battery pack which comes standard with the CBi model or the
HP DeskJet 350 series rechargeable battery pack (C3394A) which is available for purchase
as an accessory.
1.
2.
3.
4.
13
Removing the Battery Pack
1.
2.
Charging the Battery Pack
Note: Use ONLY the Ni-MH battery pack which comes standard with the CBi model or the
specific HP DeskJet 350 series rechargeable battery pack (C3394A) which is available for
purchase as an accessory.
1.
2.
Note: The Ni-MH battery does not build a memory and hence, you can recharge this
battery anytime. It takes up to 1 hour and 15 minutes to fully charge the battery.
14
troubleshooting
Troubleshooting
How to find answers
Use this section to find solutions to problems you might be experiencing with your
printer.
If this happens ...
Read this section ...
Power light is on but nothing prints.
Paper Jam or Printer Is Not
Responding
Printer Lights Blink
Paper Feed Problems
Paper Skew Problem
Printer lights are blinking.
Paper will not load or eject properly.
Printout is skewed or slanted.
Paper Jam
•
•
To clear the printer of any jammed paper, power off the printer and
open the front access door. Pull the paper towards you.
If you have difficulty removing the jammed paper, press the Paper
Release button as illustrated in the diagram below and pull the paper
towards you.
Printer Is Not Responding
The printer is not responding to the printer software. Try the following actions to
fix the problem:
• Make sure the printer is turned on.
• Check for a paper jam.
• The printer cable may be disconnected or you may have a defective
printer cable. Make sure the printer cable is firmly connected to the port
on the printer and on the computer. If this does not correct the problem,
try a different printer cable; or use the recommended HP Centronics
cable.
• If you are printing from a notebook computer, the power savings mode
may have disabled the printer port if the printer was not on when the
computer was turned on. Turn off your printer and computer. Turn on
your printer and then turn on the computer. Try printing again.
• Check to make sure the print cartridges and paper are loaded correctly.
• Check to make sure your HP DeskJet printer is selected as the current or
default printer, and that Pause Printing is not selected in the Printer
menu.
• If the power and Paper Feed lights on the printer are blinking, check that
there are no objects inside the printer that may be preventing the print
cartridge from moving freely.
• Switch the printer off and on again. If there are no flashing lights on the
printer front panel, try printing again.
• Some other software program may be printing to the same printer port.
Click Cancel Print and wait for the other software program to complete
printing. Then try printing your document again.
15
•
If you have another device such as a tape backup unit, CD-ROM drive, or
network adapter attached to the same port, it may be using the port.
Click Cancel Print and wait until the other device has finished using the
port. Then try printing your document again.
• The print cartridge might be failing. Replace the print cartridge.
• If any of the above steps does not fix the problem, you might have a
hardware failure.
Printer is Busy
• When you are not using a print spooler, this occurs because another
application is currently printing. You may only print from one
application at a time. Try printing again later when the other application
has finished printing.
• If you are sure that no other application is currently printing, and you
are still getting this error, then the most probable cause is that another
application had an error earlier. Try restarting Windows and print again.
Incorrect Printer
The printer that is currently attached to your computer is different from the printer
selected in your software. If you choose to continue, the printer may not print, or
may print meaningless characters.
• Cancel the Print job, and try one of the following actions to fix the
problem:
• Check that the correct printer driver is selected.
• Choose Settings followed by Printers in the Start menu, right-click the
printer name that matches the printer attached to your computer, then
click Set As Default Printer.
• If you are using a switch box, check that you have selected the correct
printer.
• If you have changed your printer for a different model, re-install the
printer driver software.
Improper Power Off
• The printer was not turned off properly the last time it was used.
• Always use the Power button to turn the printer off.
• If the printer is turned off from a power strip switch or by pulling the
power cord from the outlet while the printer is printing, the print
cartridge cradle will not return to the home position. This will cause the
print cartridge to dry out.
• If the print quality has deteriorated since the last time you used the
printer, clean the contacts on print cartridge with a dry cotton swab.
Printer is Out of Paper
• Load paper in the portable sheet feeder or the manual paper feed.
• If you want to print on A4 or Letter size paper and there is already paper
loaded in the main tray, you may have selected manual feed in your
printer software. When manual feed is selected, the printer expects a
sheet to be fed through the rear media feed at the back of the printer.
Select the correct paper source and print the document again.
Mechanism Error
The movement of the print cartridge may be blocked. Turn off the printer and
open the printer's access door to check the following:
• Remove any packing materials from the printer.
• Check for paper that has crumpled and jammed in the printer. Remove
the excess paper, then clear the paper jam from the rollers.
• When there are no obstructions, turn the printer off, then on again.
• If you are unable to resolve this problem, contact HP's customer support
services.
16
Paper Feed Problems
•
•
•
•
•
Check that there is no paper jam.
Make sure the paper width adjusters fit snugly against the left and edges
of the paper stack.
Some paper types are not suitable for use with your HP DeskJet printer.
Make sure you only load one type of paper at a time.
Check that there is sufficient paper in tray.
Paper Skew Problem
If paper is twisting as it feeds or margins appear crooked, check that the side paper
guides are gently pressed against the paper.
Blank Page Printed
•
•
•
Each new print cartridge is packaged with protective plastic tape
covering the ink nozzles. Check each print cartridge and remove tape, if
necessary.
If you are printing black text and a blank page prints, your black print
cartridge may be empty. Replace the black print cartridge.
Check to make sure your HP DeskJet printer is selected as the current or
default printer.
Printer Lights Blink
•
Did the Power Light Flash?
When printing the self-test, the printer power light should flash. If your
power light doesn't flash, make sure your printer cable is connected
properly.
Check the Power Connections
• Is the Power Strip or Surge Protector Faulty?
If your printer is connected to a surge protector or power strip,
disconnect the printer from the power strip and connect it to a power
outlet. Power on your printer.
If your printer powers on, your power strip or surge protector is probably
faulty.
• Is the Power Outlet Faulty?
If your printer is already connected to a power outlet, try connecting
your printer to a different power outlet and power on your printer.
If your printer powers on, your power outlet is probably faulty.
• Is the Printer Cable Faulty?
Disconnect the parallel cable from the printer and power on your
printer.
If your printer powers on, try connecting your printer to your computer
using a different cable. If this does not work, reboot the system. Or, try
connecting your printer to another system.
During normal use, the printer lights blink on and off to give you information
about what the printer is doing.
When you see this...
Do this...
The green Power light blinks when the
printer is busy. You do not need to do
anything.
The amber Paper Feed light blinks
when the printer is out of paper. Load
paper into the sheet feeder (see
“Loading Paper”).
17
When you see this...
Do this...
The amber Change Cartridge light
blinks and the print cartridge cradle
moves to the center of the printer,
change the print cartridge.
When the amber Battery Charging
light blinks when and the green Power
light is on, the battery pack charge is
low.
Plug in the power adapter to begin
recharging the battery pack.
If all four lights are blinking at once, .....
If the Battery Charging light blinks
alternately with the other lights, there
is a problem with the printer battery.
If all four printer lights are blinking at
the same time, there might be a
problem with the printer itself.
To check if there is a problem, turn the
printer off and then turn it on again.
Follow the steps below to determine
the specific printer problem.
1.
2.
18
Press and hold the Paper Feed button. One or more of the lights will
remain steadily on.
Locate the light pattern in the following table to get more information on
the problem and possible solutions.
If you see this...
Do this...
Paper light is on.
Paper is jammed in the printer. Open
the front access door and pull the
jammed paper towards you.
If you see this...
Do this...
Change Cartridge light is on.
The movement of the print cartridge
might be blocked.
1. Turn off the printer and open the
access door.
2. Remove any object blocking the
movement of the print cartridge
cradle.
3. Check that paper is properly
loaded in the sheet feeder.
4. Turn on the printer again.
Do not try to move the cradle from
its “home” position at the extreme
right side of the printer, as this can
damage the printer.
If the print cartridge cradle is in the
“home” position and you do not find
any object blocking its path, the
automatic cradle lock might not have
been released.
You might have to return your printer
for servicing. See “Customer Support”
at the end of this guide.
Open the access door.
Gently push or tap the print cartridge
and print cartridge cradle against the
end of the printer.
Change Cartridge and Paper Feed
lights are on.
Paper Feed and Power lights are on.
An internal printer error has occurred.
• Turn off the printer using the
Power button. Turn the
printer on and try again.
• If this does not solve the
problem, unplug the power
adapter and remove the
battery pack. Plug in the
power adapter and turn on
the printer.
• If this procedure does not
solve the problem, you need
to return your printer for
servicing. Make note of the
light pattern for the service
staff.
19
If you see this...
Do this...
Change Cartridge and Power lights are
on.
An internal printer error has occurred.
• Turn off the printer using the
Power button. Turn the
printer on and try again.
• If this does not solve the
problem, unplug the power
adapter and remove the
battery pack. Plug in the
power adapter and turn on
the printer.
• If this procedure does not
solve the problem, you need
to return the printer for
servicing. Make note of the
light pattern for the service
staff.
Return the printer for servicing.
Change Cartridge, Paper Feed, and
Power lights are on.
20
supplies & accessories
Supplies and Accessories
To order printer supplies or accessories, call your authorized HP dealer/distributor
or visit HP on the World Wide Web. Visit the HP Outlet Center
(http://www.outlet.hp.com) for more information.
Print Cartridges
Black inkjet print cartridge
Color inkjet print cartridge
C6628A
51649A
Cables
HP IEEE-1284 compliant parallel cable
C3061A
Accessories
Infrared adapter (IrDA compliant)
Ni-MH Battery
Macintosh USB kit with USB cable
Carrying case
C3393A
C3394A
C3399A
C4039B
HP Premium InkJet Paper
U.S. Letter (8.5 by 11 inches), 200 sheets
A4 (210 by 297 mm), 200 sheets
51634Y
51634Z
HP Premium Transparency Film
U.S. Letter (8.5 by 11 inches), 50 sheets
U.S. Letter (8.5 by 11 inches), 20 sheets
A4 (210 by 297 mm), 50 sheets
A4 (210 by 297 mm), 20 sheets
C3834A
C3828A
C3835A
C3832A
21
HP Greeting Card Paper
U.S. Letter (8.5 by 11 inches), 20 sheets, 20 envelopes
A4 (210 by 297 mm), 20 sheets, 20 envelopes
C1812A
C6042A
HP Professional Brochure and Flyer Paper
U.S. Letter (8.5 by 11 inches), 50 sheets
A4 (210 by 297 mm), 50 sheets
C6817A
C6818A
HP Restickables
U.S. Letter (8.5 by 11 inches), 10 sheets, 90 stickers
A4 (210 by 297 mm), 10 sheets, 90 stickers
22
C6822A
C6823A
specifications
Specifications
Print Method
Drop on-demand thermal inkjet printing
Print Speed*
Document Type
(Econofast Mode)
Black Resolution
Black text
5 ppm**
3ppm
1ppm
Color (text and
2 ppm
0.8ppm
0.5ppm
graphics)
*Approximate figures. Exact speed dependent on the system
configuration, software program, and document complexity
** pages per minute
Up to 600 by 600 dpi with black pigmented ink
Color Resolution
600 by 300 dpi
Printer Language
HP PCL level 3 enhanced
Software
Compatibility
Microsoft Windows 3.1x, Windows 95, Windows 98, Windows NT
4.0, Windows 2000, Macintosh, MS-DOS
Fonts
8 built-in scalable fonts: CG Times, CG Times Italic, Universe,
Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic
Italic
Printer driver features:
Infrared data transfer; LaserJet Margin Emulations; Optimize for
Fax; Handout (N-up printing); Watermark; Print preview;
ColorSmart II; MS-DOS printer control panel utility
Paper:
Plain, Premium InkJet, Brochure, Flyer,
Greeting Card, Restickables
U.S. Legal (8.5 by 14 inches)
U.S. Letter (8.5 by 11 inches)
U.S. Executive (7.25 by 10.5 in)
European A4 (210 by 297 mm)
Transparencies:
U.S. Letter (8.5 by 11 inches)
European A4 (210 by 297 mm)
Labels:
U.S. Letter (8.5 by 11 inches)
European A4 (210 by 297 mm)
Portable
Up to 30 sheets
Document Feeder:
Manual feed:
Single sheet only
Smart Software
Features
Media Type/Size
Media Handling
Fast
Normal
Best
Best
Recommended
Media Weight
60 to 90 g/m2 (16 to 24 lb Bond)
Interface and
Connectivity
IEEE-1284 compliant with Plug & Play; Centronics parallel
compatible; Infrared; Optional USB connection for Macintosh
Printer Memory
512KB of built-in RAM, 32 KB receiver buffer
23
Dimensions
Printer only:
Weight
Printer with
portable sheet
feeder:
Printer only:
Duty Cycle
Power Supply
Power Requirements
Power Consumption
Operating
Environment
System
Requirements
149.9 mm (5.9 inches)
309.9 mm (12.2 inches)
66 mm (2.6 inches)
149.9 mm (5.9 inches)
309.9 mm (12.2 inches)
94 mm (3.7 inches)
Printer with
2.5 kg (5.4 lb)
portable sheet
feeder:
500 pages per month
Built-in Universal Power Supply
Power Modules:
Input Voltage 100 - 240 VAC (10%), 50/60
Hz (3 Hz)
Battery:
Nickel metal-hydride (NiMH) ~ 1600 mAh
(6 VDC)
2.2 watts maximum non-printing 14.3 watts maximum printing
Operating
temperature:
Recommended
operating
temperature:
Storage
temperature:
Relative Humidity:
5o to 40oC (41 o to 104 oF)
Noise levels per
ISO 3741-1988:
Minimum:
Sound Pressure, LpAm 55 dB(A) (Bystander
position)
Windows 3.1x: 486 66 MHz processor, 8MB
RAM
Windows 95 and Windows 98: Pentium 60
MHz processor, 16MB RAM
Windows NT 4.0: Pentium 60 MHz
processor, 24MB RAM
Windows 2000: Pentium 60 MHz processor,
32MB RAM
Mac OS 8.1 or above: USB to parallel cable
connect Macintosh only
MS-DOS 3.3 or above: 486, 4MB RAM
Windows 95 and Windows 98: Pentium 300,
32MB RAM
Windows NT 4.0 and Windows 2000:
Pentium 300, 64 MB RAM
Power Mac G3: OS 8.6, 350MHz, 64 MB
RAM
iMac: OS 8.6, 333 MHz, 32 MB RAM
Recommended:
24
Width:
Height:
Depth:
Width:
Height:
Depth:
1.9 kg (4..3 lb)
15o to 35oC (59o to 95 oF)
-40 o to 60 oC (-40 o to 140 oF)
20 to 80% RH non-condensing
Warranty
1 year limited
Product
Certifications
Safety Certifications: CSA (Canada), PSB (Singapore), UL (USA),
NOM1-Y-NYCE (Mexico), TUV-GS (Germany), SABS (South Africa)
EMI/EMC Certifications: FCC Class B when used with a Class B computing
device (USA), CTICK (Australia and New Zealand), CE (European Union), B
mark (Poland), GOST (Russia)
Minimum Margins
The printer does not print to the edge of the page. When you set margins in your
software, make sure the margins are not less than the minimum shown in the
following illustrations:
Printable Area: Portrait Orientation
Top margin:
Black and
0.08 inch (U.S. Letter, U.S.
color printing
Legal, and U.S. Executive)
2.0 mm (A4)
Left Margin:
0.25 inch (U.S. Letter, U.S.
Black and
Legal, and U.S. Executive)
color printing
3.2 mm (A4)
Right Margin:
0.25 inch (U.S. Letter, U.S.
Black and
Legal, and U.S. Executive)
color printing
3.6 mm (A4)
Bottom Margin:
Black printing
0.50 inch (U.S. Letter, U.S.
Legal, and U.S. Executive)
12.7 mm (A4)
Color printing
0.66 inch (U.S. Letter, U.S.
Legal, and U.S. Executive)
16.8 mm (A4)
Printable Area: Landscape Orientation
Top margin:
0.25 inch (U.S. Letter, U.S.
Black and
Legal, and U.S. Executive)
color printing
3.2 mm (A4)
Left Margin:
0.50 inch (U.S. Letter, U.S.
Black and
Legal, and U.S. Executive)
color printing
12.7 mm (A4)
Right Margin:
0.17 inch (U.S. Letter, U.S.
Black and
Legal, and U.S. Executive)
color printing
4.2 mm (A4)
Bottom Margin:
0.25 inch (U.S. Letter, U.S.
Black and
Legal, and U.S. Executive)
color printing
3.6 mm (A4)
Your software might also have additional restrictions. Refer to your software
manual for more information.
25
support
Customer Support
The information in the previous chapter suggests solutions to common problems.
If your printer is not operating properly and these suggestions do not solve your
problem, try using one of the following support services to obtain assistance.
Toolbox
Note: The Toolbox is only available if you installed the printer driver through SETUP.EXE.
The Troubleshooting tab in this program provides easy step-by-step solutions to
common printing problems. You should be able to resolve most printing
problems by stepping through the provided solutions. You can run this program
by double-clicking the Toolbox icon on the desktop or in the program group.
Internet
Visit the World Wide Web for the latest printer software, product, and support
information.
http://www.hp.com/go/dj350
- or http://www.hp.com/cposupport
HP Telephone Support
During the warranty period, you may obtain assistance from the HP Customer
Care Center.
Before calling, please have the following information ready to help your
Customer Care Center representative:
What is the serial number of your printer
(check the back of your printer)?
What model of printer do you have?
What is the brand and model of your
computer?
What is the version of printer software
you are using (open the printer driver
Properties, click the Preference tab, and
click About).
What printer driver did you select?
26
The HP Customer Care Center can be reached at any of the following numbers:
For customers in North America:
During Warranty: US: 208 323 2551 Monday through Friday 6 a.m. to 6 p.m.
(MST)
Canada: 905 206 4663 Monday through Friday 8a.m. to 8
p.m. (EST)
Post Warranty:
U.S.: 900 555 1500 ($2.50 per minute, maximum of
$25.00) or 800 999 1148 ($25.00 per call will be charged
to your Visa or Master card) Monday through Friday 7 am
to 6 PM (MST)
Canada: toll free 877 621 4722 (Visa, MasterCard, or
American Express) Monday through Friday 8a.m. to 8 p.m.
(EST)
For customers outside U.S.:
Africa /Middle East +41 22/780 71 11
Argentina
541 781 4061/69
Australia
613 8877 8000
Austria
0660 6386
Belgium
(Dutch)
02 6268806
(French)
02 6268807
Brazil
55 11 709 1444
Chile
800 360 999
China
010 6564 5959
Czech Republic
42 (2) 471 7327
Denmark
3929 4099
Finland
0203 47 288
France
01 43 62 34 34
Germany
0180 52 58 143
Greece
01 68 96 4 11
Hong Kong
800 96 7729
Hungary
36 (1) 252 4505
India
9111 682 6035
Indonesia
21 350 3408
Ireland
01 662 5525
Italy
02 264 10350
Korea
Malaysia
Mexico D.F.
822 3270 0700
03 295 2566
01 800 2214700
01 800 9052900
New Zealand
09 356 6640
Norway
22 11 6299
Philippines
2 867 3551
Poland
022 37 5065
48 22 37 5065
Portugal
01 441 7 199
Russia
7095 923 50 01
Singapore
272 5300
Spain
902 321 123
Sweden
08 619 2170
Switzerland
0848 80 11 11
Taiwan
886-2-27170055
Thailand
02 661 4011
The Netherlands
020 606 8751
Turkey
90 1 224 59 25
United Kingdom
0171 512 5202
Vietnam
8 823 4530
Venezuela
582 239 5664
27
regulatory
Regulatory Notices
Safety Information
Always follow basic safety precautions when using this product to reduce risk of
injury from fire or electric shock.
1. Read and understand all instructions in the User's Guide.
2. Use only a grounded electrical outlet when connecting this product to a
power source. If you do not know whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and instructions marked on the product.
4. Unplug this product from wall outlets before cleaning.
5. Do not install or use this product near water, or when you are wet.
6. Install the product securely on a stable surface.
7. Install the product in a protected location where no one can step on or
trip over the line cord, and the line cord cannot be damaged.
8. If the product does not operate normally, see the "Troubleshooting"
section in the User's Guide.
9. There are no user-serviceable parts inside. Refer servicing to qualified
service personnel.
10. All information in this section is meant to alert you to a potential safety
hazard.
FCC Regulations
This equipment has been tested and found to comply with the specifications of
Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
− Reorient or relocate the receiving antenna.
− Increase separation between equipment and receiver.
− Connect equipment to an outlet on a circuit different from that to which the
receiver is connected.
− Consult your dealer or an experienced radio/TV technician.
Power Cord Statement
The power cord cannot be repaired. If it is defective, it should be discarded or
returned to the supplier.
28
LEDs Classification
CLASS 1 LED PRODUCT
LED KLASSE 1
APPARECCHIO LED DI CLASSE 1
PRODUCT CLASY 1 Z DIODAMI (EWHECYCMILED)
Appareil à Diode Electriuminescente de Classe 1
ZARIZENI LED TRIY 1
KLASS 1 LED APPARAT
LUOKAN 1 LED
Energy Consumption
Energy Star is a U.S. registered service mark of the United States Environmental Protection Agency.
29
warranty
HP Limited Warranty Statement
HP Product
Duration of Limited Warranty
Software
Accessory
Print Cartridges
Printer Peripheral Hardware see below for details
90 days
90 days
90 days
1 Year
Extent of limited warranty
1.
Hewlett-Packard warrants to the end-user customer that the HP products specified above will
be free from defects in materials and workmanship for the duration specified above, which
begins on the date of purchase by the customer.
2.
For software products, HP's limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any product will be
uninterrupted or error free.
3.
HP's limited warranty covers only those defects that arise as a result of normal use of the
product, and does not cover any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP; or
c. Operation outside the product's specifications.
30
4.
For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not
affect either the warranty to the customer or any HP support contract with the customer.
However, if printer failure or damage is attributable to the use of a non-HP or refilled ink
cartridge, HP will charge its standard time and materials charges to service the printer for the
particular failure or damage.
5.
If HP receives, during the applicable warranty period, notice of a defect in any product which
is covered by HP's warranty, HP shall either repair or replace the product, at HP's option.
6.
If HP is unable to repair or replace, as applicable, a defective product which is covered by
HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the
purchase price for the product.
7.
HP shall have no obligation to repair, replace, or refund until the customer returns the
defective product to HP.
8.
Any replacement product may be either new or like new, provided that it has functionality at
least equal to that of the product being replaced.
9.
HP products may contain remanufactured parts, components, or materials equivalent to new
in performance.
11.
HP's Limited Warranty Statement is valid in any country where the covered HP product is
distributed by HP. Contracts for additional warranty services, such as on-site service, are
available from any authorized HP service facility in countries where the product is
distributed by HP or by an authorized importer.
Limitations of Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES
ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES
OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
Limitations of Liability
1.
To the extent allowed by local law, the remedies provided in this Warranty Statement are the
customer’s sole and exclusive remedies.
2.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY
SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY
SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND
WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Local Law
1.
This Warranty Statement gives the customer specific legal rights. The customer may also
have other rights which vary from state to state in the United States, from province to
province in Canada, and from country to country elsewhere in the world.
2.
To the extent that this Warranty Statement is inconsistent with local law, this Warranty
Statement shall be deemed modified to be consistent with such local law. Under such local
law, certain disclaimers and limitations of this Warranty Statement may not apply to the
customer. For example, some states in the United States, as well as some governments
outside the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the
statutory rights of a customer (e.g. the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations;
or
c. Grant the customer additional warranty rights, specify the duration of implied warranties
which the manufacturer cannot disclaim, or allow limitations on the duration of implied
warranties.
3.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS
WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH
CUSTOMERS.
31
index
Index
A
abbreviations, language codes, 14
accessories, ordering, 24
acoustic emissions, 27
adapter, power, illustration, ii
attaching, portable sheet feeder, 5
Australia, EMI certification, 27
autoexec.bat file, editing, 16
B
B mark certification, 27
battery pack
charging, 17
installing, 16
removing, 16
when to remove, 4
battery, requirements, 27
black print cartridges
installing, 6
ordering, 24
black printing
resolution, 26
speed of, 26
blinking lights, 20
brochure paper, ordering, 25
buffer, size of, 26
built-in fonts, 26
busy, printer, 19
buttons, illustration and descriptions, 4
C
cables
connecting, 5
ordering, 24
Canada, safety certifications, 27
capacity
media handling, 26
paper, 12
cards, ordering paper for, 25
cartridges
handling, 8
illustration, ii
installing, 6
ordering, 24
CCIB certification, 27
CE certification, 27
CG Times font, 26
change cartridge button, illustration and
description, 4
changing, autoexec.bat file, 16
charging, battery pack, 17
China, CCIB certification, 27
32
codes, for languages, 14
color print cartridges
installing, 6
ordering, 24
color printing
resolution, 26
speed of, 26
ColorSmart II, 26
commands, LPT mode, 16
computer, connecting printer to, 5
connecting
cables, 5
portable sheet feeder, 5
power, 5
printer to computer, 5
connections, types supported, 26
contacting HP, 29
converters, voltage, 4
Courier font, 26
CSA certification, 27
CTICK certification, 27
custom paper sizes, 26
customer support, 29
D
data transfer, infrared, 26
depth of printer, 27
device settings tab, 26
dimensions, printer, 27
DOS
installing printer software, 15
language codes, 14
LPT mode command, 16
printer control panel utility, 26
system requirements, 14
dots per inch (dpi), resolution, 26
dpi (dots per inch), resolution, 26
duty cycle, 27
E
editing, autoexec.bat file, 16
EMI certifications, 27
emulating LaserJet margins, 26
energy consumption, 32
Energy Star, 32
Environmental Protection Agency (EPA),
Energy Star, 32
EPA (Environmental Protection Agency),
Energy Star, 32
errors
feeding paper, 20
mechanism, 20
troubleshooting, 18
European Union, EMI certification, 27
F
faxes, optimize for, 26
FCC certification, 27
features, software, 26
feed problems, 20
feeding
heavy paper, 13
paper manually, 10
flyer paper, ordering, 25
fonts, built in, 26
G
Germany, safety certifications, 27
glossy paper, notes on using, 13
GOST certification, 27
greeting card paper, ordering, 25
H
handling, print cartridges, 8
handout printing, 26
heavy paper, using, 13
height, printer, 27
HP Greeting Card Paper, ordering, 25
HP Premium InkJet Paper, ordering, 24
HP Premium Transparency Film, ordering, 24
HP Professional Brochure and Flyer Paper,
ordering, 25
HP Restickables, ordering, 25
humidity, specifications, 27
I
IBM-compatible computer, connecting
printer to, 5
incorrect printer, 19
infrared data transfer, 26
ink cartridges
handling, 8
illustration, ii
installing, 6
ordering, 24
inkjet paper, ordering, 24
installing
battery pack, 16
portable sheet feeder, 10
print cartridges, 6
printer software, 14
software on Macintosh systems, 16
software on MS-DOS systems, 15
software on Windows systems, 14
Internet, contacting HP, 29
ISO 9296, compliance, 27
L
labels
sizes supported, 26
languages
codes, 14
supported printer, 26
LaserJet margin emulation, 26
LEDs classification, 32
Letter Gothic font, 26
life expectancy, 27
lights
blinking, 20
illustration and description, 4
loading paper
hints for, 12
instructions for, 5
LPT mode command, 16
M
Macintosh
connecting printer to, 5
installing printer software, 16
ordering cables for, 24
system requirements, 14, 27
manual paper feed, 10
margins
emulating LaserJet, 26
minimum, 28
mechanism error, 20
media
feeding manually, 10
handling, 26
loading, 5
ordering, 24
recommended weights, 26
supported types, 13
supported types and sizes, 26
types not supported, 13
memory, built in, 26
Mexico, safety certifications, 27
Microsoft Windows
installing printer software, 14
system requirements, 14, 27
minimum margins, 28
minimum system requirements, 14, 27
MS-DOS
installing printer software, 15
language codes, 14
LPT mode command, 16
printer control panel utility, 26
system requirements, 14, 27
multiple custom paper sizes, 26
33
N
New Zealand, EMI certifications, 27
noise levels, 27
NOM1-Y-NYCE certification, 27
n-up printing, 26
O
operating environment, 27
operating systems, supported, 26, 27
Optimize for Fax, 26
ordering, supplies and accessories, 24
P
pages
blank, 20
minimum margins, 28
printable area, 28
skewed, 20
pages per minute (ppm), specifications, 26
paper
blank, 20
capacity, 12
feeding manually, 10
handling, 26
loading, 5
number of sheets per weight, 12
ordering, 24
out of, 19
recommended weights, 26
sizes supported, 26
skewing problems, 20
supported types, 13
supported types and sizes, 26
types not supported, 13
which direction to load, 12
paper feed button, illustration and
description, 4
paper feed problems, 20
parallel cables
connecting, 5
ordering, 24
part numbers, supplies and accessories, 24
PC, connecting printer to, 5
PCL, level supported, 26
plug and play, 14
Poland, EMI certification, 27
portable sheet feeder
attaching, 5
capacity, 26
dimensions, 27
illustration, ii
installing, 10
removing, 12
using, 10
weight, 27
34
power
connecting, 5
consumption, 27
requirements, 27
power adapter
illustration, ii
using, 4
power button, illustration and description, 4
power cord statement, 31
power light, illustration and description, 4
power off, improper, 19
power supply, type of, 27
ppm (pages per minute), specifications, 26
premium inkjet paper, ordering, 24
premium transparency film, ordering, 24
print cartridges
handling, 8
illustration, ii
installing, 6
ordering, 24
print method, 26
print preview, 26
print specifications, 26
print speed, 26
printable area of page, 28
printer driver, features, 26
printer is busy, 19
printer language, 26
printer not responding, 18
printer, illustration of, ii
printing
blank pages, 20
handouts, 26
minimum margins, 28
n-up, 26
product certifications, 27
PSB certification, 27
Q
quicksets, 26
R
RAM (random-access memory), printer, 26
random-access memory (RAM), built in
printer, 26
receiver buffer, 26
recommended system requirements, 14, 27
regulatory notices, 31
removing
battery pack, 16
portable sheet feeder, 12
requirements
for installing software, 14
power, 27
resolution, 26
restickables, ordering, 25
Russia, EMI certification, 27
S
SABS certification, 27
safety certifications, 27
safety information, 31
Singapore, safety certifications, 27
size of printer, 27
sizes of media supported, 26
skewing problems, 20
software
software
compatibility, 26
features, 26
installing, 14
installing on Macintosh systems, 16
installing on MS-DOS systems, 15
installing on Windows systems, 14
language codes, 14
requirements for installing, 14
sound pressure, 27
South Africa, safety certifications,
certifications, 27
specifications
operating environment, 27
performance, 27
stickers, ordering, 25
storage container
illustration, ii
using, 8
storage, temperature for print cartridges, 8
supplies, ordering, 24
supported
connections, 26
media weights, 26
operating systems, 26
types and sizes of media, 26
system requirements, 14, 27
travelling, tips for, 4
troubleshooting
overview, 18
using Toolbox, 29
TUVTUV-GS certification, 27
types of media
not supported, 13
supported, 26
U
UL certification, 27
uninstalling
battery pack, 16
portable sheet feeder, 12
United States, safety and EMI certifications,
27
universal power supply, 27
Universe font, 26
USA, safety and EMI certifications, 27
USB cables
connecting, 5
ordering, 24
using
glossy paper, 13
heavy paper, 13
portable sheet feeder, 10
storage container, 8
transparencies, 13
V
voltage
converters, 4
transformers, 4
using printer with different, 4
T
telephone numbers for HP, 29
temperature
specifications, 27
storage for print cartridges, 8
tips for travelling, 4
Toolbox utility, 29
transformers, voltage, 4
transparencies
notes on using, 13
ordering, 24
sizes supported, 26
transparency film, ordering, 24
W
warranty statement, 33
watermark, 26
website, HP, 29
weight of printer, 27
weights of paper not supported, 13
width, printer, 27
27
Windows
connecting printer to system, 5
installing printer software, 14
system requirements, 14, 27
35
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Hewlett-Packard Singapore (Pte) Ltd
Manufacturer's Address:
Inkjet and Imaging Solutions, Asia Operations
Hewlett-Packard Singapore (Pte) Ltd
20 Gul Way, Singapore 629196
Venture Manufacturing (Singapore) Ltd.
5006 Ang Mo Kio Avenue 5 #05-01/12
TECHplace II Singapore 569873
declares, that the product
Product Name:
Model Number:
Product Options:
HP DeskJet 350C, HP DeskJet 350Cbi
C2697A, C2698A
All
conforms to the following Product Specifications:
Safety:
IEC 950: 1991 + A1 + A2 + A3 + A4/ EN 60950: 1992 + A1 + A2 + A3 + A4
IEC825-1: 1993 / EN 60825-1:1994 Class I for LEDs
EMC:
CISPR 22: 1993 Class B / EN 55022: 1994 Class B
IEC 1000-3-2: 1995 / EN61000-3-2: 1995
IEC 1000-3-3: 1994 / EN61000-3-3: 1995
EN 50082-1: 1992
IEC 801-2: 1991 / prEN 55024-2: 1992, 4kV CD, 8kV AD
IEC 801-3: 1984 / prEN 55024-3: 1991, 3 V/m
IEC 801-4: 1988 / prEN 55024-4: 1993, 0.5kV Signal Lines, 1kV Power Lines
FCC Title 47 CFR, Part 15 Class B / VCCI-2
AZ / NZS 3548:1995 / ICES-003, Issue 2
Supplementary Information:
(1) The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the
EMC Directive 89/336/EEC, and carries the CE marking accordingly.
(2) The product was tested in a typical configuration with Hewlett-Packard personal computer systems.
(3) This device complies with FCC Title 47 CFR, Part 15 Class B. Operation is subject to the following two
conditions: (i) this device may not cause harmful interference, and (ii) this device must accept any
interference received, including interference that may cause undesired operation.
Singapore, February 2000
Chan Kum Yew, Quality Manager
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,
Blackburn, Victoria 3130, Australia.
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,
Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034 Boblingen (FAX: +49-703114-3143).
USA Contact: Corporate Product Regulations Manager, Hewlett-Packard Company, 3000 Hanover
Street, Palo Alto, CA 94304, USA (Phone: 415-857-1501).
36
© Copyright 2000
Hewlett-Packard Company
http://www.hp.com/go/dj350
2697_08u_cover.p65
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