T8 Release Note - Promise Technology, Inc.

FastTrak TX866X/TX4660
Release Note
Version 1.6
June 01, 2009
T8 Release Note
Copyrights
Copyright© 2009 Promise Technology, Inc. All rights reserved. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Promise Technology, Inc.
Information contained herein supercedes previously published specifications on this device
from Promise Technology, Inc. All specifications are subject to change without notice.
.
Promise Technology, Inc. – Confidential
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T8 Release Note
Release Note
1 Driver
1.1 Can’t install Vista/Server 2008 with 2 or more than 2 Logical Drives
Problem:
If there are more than 1 LDs, beside LD1, user cannot choose other LDs to install OS.
Status:
Solution 1:
First, just create one Logical Drive and complete the installations. Secondary, create
other Logical Drives. And then all Logical Drives will work properly.
Solution 2:
Make all LDs partitioned. Users can partition LDs by MS-DOS or, during OS installation,
by clicking “Drive options” and then “New” to make all LDs partitioned.
1.2 Can’t install Vista 64-bit OS on some M/Bs
Problem:
Users cannot install Vista 64-bit OS on some M/Bs.
Status:
Fix.
Please update the MB BIOS.
1.3 Not support NCQ of All Hitachi SATA drive
Problem:
Hitachi SATA drive had NCQ issue itself,
1. Sometimes it will timeout and maybe disconnect to the host.
2. Sometimes it will have flush command error
Status:
Fix.
Driver and WebPAM will not let user to enable NCQ of Hitachi drives.
Promise Technology, Inc. – Confidential
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T8 Release Note
1.4 Create a LD and choose "Gigabyte Bounding", but the LD capacity is not
Gigabyte Bounded.
Problem:
By Raid data handling is based on Stripe Block Size.
When create a LD, the size will divide by stripe block size of RAID engine, and the divided size
will small than the Gigabyte Boundary.
For example, if create a LD with 10 Gigabyte, RAID engine will divide it by stripe block size
(such as 16K), so the LD size will become 9.99G (9,999,990,784 byte).
9,999,990,78 =((10*1000*1000*1000)/(16*1024))*(16*1024)
Status:
No Fix.
1.5 System BIOS boot sequence difference Logical Drive(HDD) sequence
when selected Logical Drive(HDD) at installed OS.
Problem:
Some system BIOS of MB based PnPHeader to order boot sequence, but they caused of boot
sequence difference LD(HDD) sequence when installed OS.
Status:
Solution :
1. Reboot the system, let system BIOS and OS to scan LD(HDD) and ordering the
sequence again.
2. User could direct into system BIOS to set boot sequence or 1. not solve the issue.
3. If 1. and 2. both not solved the issue, please checked the issue with vendor of MB or
vendor of HBA, and updated BIOS of MB or BIOS of HBA.
Promise Technology, Inc. – Confidential
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T8 Release Note
1.6 Error Code 0xE0000100 Occurs and OS Installation Cannot Continue on
Vista/Server 2008
Problem
If we create 16 LDs on FastTrak TX8660 and try to install Vista x86 or Server 2008 x86.
After loading Windows Driver, an error message with error code 0xE0000100 will appear.
The installation procedure cannot proceed anymore.
Status
There is a Microsoft KB that indicates this Bug.
http://support.microsoft.com/kb/939727/en-us
However, the description inside this article is not similar to what we meet. The OS version
we used is already Vista SP1. It seems not much help for us. Before we contact Microsoft
for technical support, here we provide a temporary workaround.
Solution
If users suffer this malfunction, one solution is to decrease the number of LD (14 looks like
safe), either by deleting some LDs or by unplugging some physical disks. Below are some
experiments we did.
Platform \
OS
Vista SP1
Server 2008
Asus P5WD2-Premium
15
14
Asus DSBV-D
16
16
Asus P5N32-E
15
14
Abit FP-IN9
16
16
TYAN S2915
16
16
TYAN S5397
16
16
MSI DKA790GX-Premium
16
16
Gigabyte GA X38T-DQ6
16
16
1.7 When Installing Windows 2000 on TX8660, System may Shows there’s
No Hard Drive Available or Encounter Error Code (0x4, 0x1, 0, 0)
Problem
When users try to install Windows 2000 on TX8660, in the phase that OS
bringing up TX8660 SCSI driver, sometimes system says there’s no hard drive
available or encounters an error code (0x4, 0x1, 0, 0).
Status
Solution
Make sure the LD number created on TX8660 is less than 8 before starting to
install OS. After you finish the installation, you can create other LDs if needed
Promise Technology, Inc. – Confidential
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T8 Release Note
1.8 System BIOS scan HBA sequence difference OS scan HBA sequence
cause of OS boot fail.
Problem:
Some system BIOS of MB scan HBA (PCI device) sequence different OS scan sequence.
The cause would cause driver read fault from LD and OS boot fail.
Status:
Solution :
Modify boot file to used correct device
1. /etc/fstab
2. /boot/grub/menu.lst
1.9 Start computer fail after Insert HBA on MB TYAN s2696WA2NRF.
Problem:
Turn on power to start computer after insert HBA on the MB at power stand by state. Need plug
power connector or turn of power switch to revive stand by power and start computer.
Status:
User manual of TYAN s2696WANRF section 2.8, it highlight note said “You must always
unplug the power connector from the motherboard before performing system hardware change.
Otherwise you may damage the board and/or expansion device”.
Solution :
Turn off power to insert new hardware.
Promise Technology, Inc. – Confidential
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T8 Release Note
2 WebPAM
2.1 WebPAM NetSend feature doesn’t support Windows Vista and Windows
Server 2008
Problem:
NetSend feature cannot work on Windows Vista.
Status:
NetSend feature depends on Messager service, but Messenger service is no longer
available in Windows Vista and Windows Server 2008. So WebPAM NetSend feature
will not support Windows Vista and Windows Server 2008.
For more details, please see attached files.
ms630960.aspx.htm
Messenger_Service.htm
No Fix.
Promise Technology, Inc. – Confidential
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T8 Release Note
3 Incompatible
3.1 ASIC Incompatible
Vendor
Model
North Bridge
HP
Compaq
dc7100CMT
Intel®
915GV
South Bridge
Solution
No
3.2 BIOS Incompatible
Vendor
Model
North Bridge
South Bridge
Solution
MSI
MS-96C8
INTEL P965
ICH8R
No
3.3 M/B Incompatible
Vendor
Model
North Bridge
South Bridge
Solution
ASUS
P5B Premium
INTEL P965
ICH8R
Yes, Change SBIOS
PCI-E Setting.
SUPERMICRO
PDSBA
INTEL G965
FW82801HB(ICH8)
Yes, Change SBIOS
PCI-E Setting.
DFI
975X/G
Intel® 975X
Intel® ICH7R
No, only on PCI-Ex16
slot2 attach PCI-Ex16
VGA PCI-Ex16 slot1
attach PCI-Ex1 or x4
HBA
IBM
IBM X3250
SYSTEM
Intel 3200
Promise Technology, Inc. – Confidential
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No, IBM X3250
SYSTEM limition,
only insert PCI-Ex8
pass, other
PCI-Ex1,PCI-Ex4 fail,