Dell Inspiron 8600 Owner`s manual

Dell™ Inspiron™ 8600
Owner’s Manual
Model PP02X
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to
avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Dell Inspiron Help File (see page 61)
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, DellNet, Dell TravelLite, Inspiron, Dell Precision, Dimension, OptiPlex,
PowerApp, PowerEdge, PowerConnect, PowerVault, Axim, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron
are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation;
Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license; EMC is a registered
trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or
their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP02X
December 2004
P/N D7711
Rev. A01
Contents
Finding Information
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9
A Tour of Your Computer
Front View
Left View
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Right View
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Back View
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Bottom View
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Setting Up Your Computer
Connecting to the Internet .
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Setting Up Your Internet Connection
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Modem and Internet Connection Problems
Setting Up a Printer
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Printer Cable . . . . . . .
Connecting a USB Printer.
Printer Problems .
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Setting Up the Docking Device to Connect to a Network .
Power Protection Devices .
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Surge Protectors . . . . . . . .
Line Conditioners . . . . . . . .
Uninterruptible Power Supplies
Turning Off Your Computer .
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Contents
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Using Batteries and Module Bay Devices
Using a Battery .
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Battery Performance . . . . .
Checking the Battery Charge .
Charging the Battery . . . . .
Removing a Battery . . . . . .
Installing a Battery . . . . . .
Storing a Battery . . . . . . .
Power Problems
About the Module Bay .
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Checking the Charge on the Second Battery
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Removing and Installing Devices While the Computer Is Turned Off .
If the Device Screw Is Not Installed
If the Device Screw Is Installed . .
If the Device Screw Is Not Installed
If the Device Screw Is Installed . .
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Using the Keyboard and Touch Pad
Numeric Keypad
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Keyboard Shortcuts
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Touch Pad
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Customizing the Touch Pad
Contents
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System Functions . . . . . . . . . . . . . . . . . . . . .
Battery . . . . . . . . . . . . . . . . . . . . . . . . . .
CD or DVD Tray . . . . . . . . . . . . . . . . . . . . . .
Display Functions . . . . . . . . . . . . . . . . . . . . .
Radios (Including Wireless Networking and Bluetooth®)
Power Management . . . . . . . . . . . . . . . . . . .
Speaker Functions . . . . . . . . . . . . . . . . . . . .
Microsoft® Windows® Logo Key Functions . . . . . . .
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Removing and Installing Devices While the Computer Is Running .
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Touch Pad or Mouse Problems
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External Keyboard Problems
Unexpected Characters
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Using CDs, DVDs, and Other Multimedia
Copying CDs and DVDs.
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Connecting Your Computer to a TV or Audio Device
S-Video Connection . . . . . . . . . .
Composite Video Connection . . . . .
Enabling the Display Settings for a TV
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Setting Up a Home and Office Network
Connecting to a Network Adapter .
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Network Setup Wizard .
Network Problems .
Connecting to a Wireless Local Area Network .
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Accessing Help
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Error Messages
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Determining Your Network Type . . . . . . . . . . . . . . . . . .
Connecting to a Wireless Network in Microsoft® Windows® XP .
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How to Copy a CD or DVD. . . . . . . . . . . . . . . .
Using Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . .
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Solving Problems
Finding Solutions.
Video and Display Problems .
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If the display is blank . . . . . . . . .
If the display is difficult to read . . . .
If only part of the display is readable .
Scanner Problems
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Contents
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Drive Problems .
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PC Card Problems
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General Program Problems
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If You Drop or Damage Your Computer
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What Is a Driver? . . . . . . . . . . . . . . . .
Identifying Drivers . . . . . . . . . . . . . . .
Reinstalling Drivers and Utilities . . . . . . . .
Manually Reinstalling Drivers for Windows XP
Restoring Your Operating System
Using Microsoft Windows XP System Restore .
Using Dell PC Restore by Symantec . . . . . .
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Resolving Software and Hardware Incompatibilities
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Adding and Replacing Parts
Adding Memory
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Adding a Mini PCI Card
Adding a Modem .
Replacing the Hard Drive
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Resolving Other Technical Problems
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If Your Computer Gets Wet .
Drivers
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A program crashes . . . . .
A program stops responding
Error messages appear . . .
E-Mail Problems
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If you cannot save a file to a floppy drive
If you have problems with a hard drive . .
Contents
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87
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Appendix
Specifications
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Standard Settings
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Overview . . . . . . . . . . . . . .
Viewing the System Setup Screens
System Setup Screens . . . . . . .
Commonly Used Options . . . . . .
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Dell Technical Support Policy (U.S. Only) .
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Contacting Dell .
Index .
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Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals. .
FCC Notices (U.S. Only)
89
Contents
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Contents
Finding Information
What Are You Looking For?
Find it Here
• How to set up my computer
Setup Diagram
•
•
•
•
•
Tips on using Microsoft® Windows®
How to play CDs and DVDs
How to use standby mode and hibernate mode
How to change my display resolution
How to clean my computer
• Service Tag and Express Service Code
• Microsoft Windows License Label
The Dell Inspiron help file
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Dell Inspiron Help.
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
•Use the Service Tag to
identify your computer
when you use
support.dell.com or
contact
technical support.
• Enter the Express Service Code to direct your call when
contacting technical support. The Express Service Code
is not available in all countries.
• Use the number on the Microsoft Windows License
Label if you reinstall your operating system.
Finding Information
9
www.dell.com | support.dell.com
What Are You Looking For?
Find it Here
• Latest drivers for my computer
• Answers to technical service and support questions
• Online discussions with other users and
technical support
• Documentation for my computer
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate
support site.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
10
Finding Information
The Dell Support website provides several online
tools, including:
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses
• Community — Online discussion with other
Dell customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, order status,
warranty, and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product
specifications, and white papers
A Tour of Your Computer
Front View
display latch
display
keyboard
status lights
mute button
power button
volume control
buttons
device status
lights
keyboard
media control
buttons
touch pad buttons
touch pad
display latch
button
speakers
DISPLAY LATCH
— Keeps the display closed.
— For more information about your display, see the Dell Inspiron help file. To access the help
file, see page 61.
DISPLAY
— Press the power button to turn on the computer or to enter or exit a power
management mode.
POWER BUTTON
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® shutdown
rather than by pressing the power button.
If the computer stops responding, press and hold the power button until the computer turns off completely
(which may take several seconds).
A Tour of Your Computer
11
www.dell.com | support.dell.com
DEVICE STATUS LIGHTS
Turns on when you turn on the computer and blinks when the computer is
in a power management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
Turns on steadily or blinks to indicate battery charge status. If it is off, you
may not have a battery in your computer.
Turns on when Bluetooth® wireless technology is enabled.
NOTE: Bluetooth is an optional feature, so the
light turns on only if you
ordered Bluetooth with your computer. For more information, see the
documentation that came with your Bluetooth technology products.
To turn off only the Bluetooth functionality, right-click the
the system tray and select Disable Bluetooth Radio.
icon in
To quickly enable or disable all wireless devices, press <Fn><F2>.
12
A Tour of Your Computer
If the computer is connected to an electrical outlet, the
– Solid green: The battery is charging.
– Flashing green: The battery is almost fully charged.
light operates as follows:
If the computer is running on a battery, the
light operates as follows:
– Off: The battery is adequately charged (or the computer is turned off).
– Flashing orange: The battery charge is low.
– Solid orange: The battery charge is critically low.
— The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key. For
information on supported keyboard shortcuts, see page 40.
KEYBOARD
M E D I A C O N T R O L B U T T O N S — Control CD and DVD playback.
— Touch pad and touch pad buttons provide the functionality of a mouse. See page 42 for
more information.
TOUCH PAD
DISPLAY LATCH BUTTON
— Press this button to release the display latch and open the display.
— To adjust the volume of the integrated speakers, press the volume control buttons or
volume control keyboard shortcuts. For more information, see page 41.
SPEAKERS
— Touch pad buttons provide the functionality of a mouse. See the Dell Inspiron
help file for more information. To access the help file, see page 61.
TOUCH PAD BUTTONS
VOLUME CONTROL BUTTONS
MUTE BUTTON
— Press these buttons to adjust the volume.
— Press this button to turn off the volume.
A Tour of Your Computer
13
www.dell.com | support.dell.com
KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
14
A Tour of Your Computer
Left View
security cable slot
hard drive
IEEE 1394 connector
PC Card slot
audio connectors
IEEE 1394 C O N N E C T O R (4- P I N ) — Use to attach devices supporting IEEE 1394 high-speed transfer
rates, such as some digital video cameras.
P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. For more information,
see the Dell Inspiron help file. To access the help file, see page 61.
AUDIO CONNECTORS
Attach headphones or speakers to the
Attach a microphone to the
connector.
connector.
A Tour of Your Computer
15
www.dell.com | support.dell.com
HARD DRIVE
— Stores software and data.
— Lets you attach a commercially available antitheft device to the computer.
For more information, see the instructions included with the device.
SECURITY CABLE SLOT
NOTICE: Before you buy an antitheft device, ensure that it will work with the security
cable slot.
Right View
module bay
security cable slot
16
A Tour of Your Computer
device latch release
— Lets you attach a commercially available antitheft device to the computer.
For more information, see the instructions included with the device.
SECURITY CABLE SLOT
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
— You can install devices such as an optical drive or Dell TravelLite™ module in the
module bay. For more information, see the Dell Inspiron help file. To access the help file, see page 61.
MODULE BAY
— Releases a device. For more information, see the Dell Inspiron help file.
To access the help file, see page 61.
DEVICE LATCH RELEASE
Back View
S-video TV-out connector
AC adapter connector
air vents
air vent
USB connectors (2)
network connector (RJ-45)
video connector
modem connector (RJ-11)
A Tour of Your Computer
17
www.dell.com | support.dell.com
S-VIDEO TV-OUT CONNECTOR
Connects your computer to a TV. For more information,
see page 47.
USB CONNECTORS (2)
Connect USB devices, such as a mouse, keyboard, or
printer. You can also connect the optional floppy drive
directly to a USB connector using the optional
floppy-drive cable, as shown below.
NETWORK CONNECTOR (RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
Connects the computer to a network. The green and
yellow lights next to the connector indicate activity for
both wired and wireless network communications.
For information on using the network adapter, see the
online network adapter documentation supplied with
your computer.
18
A Tour of Your Computer
MODEM CONNECTOR (RJ-11)
To use the internal modem, connect the telephone line
to the modem connector.
For additional information on using the modem, see
the online modem documentation supplied with
your computer.
VIDEO CONNECTOR
Connects an external monitor. For more information,
see the Dell Inspiron help file. To access the help file,
see page 61.
A C A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the
AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.
— The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
AIR VENTS
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not
indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
A Tour of Your Computer
19
www.dell.com | support.dell.com
Bottom View
battery-bay latch release
battery
battery charge gauge
hard drive
Mini PCI
card/modem
cover
docking device slot
fan
BATTERY-BAY LATCH RELEASE
memory module cover
— Releases the battery. See page 30.
B A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to
an electrical outlet. See page 30.
BATTERY CHARGE GAUGE
— Provides information on the battery charge. See page 29.
— Lets you attach your computer to a docking device. See the documentation
that came with your docking device for additional information.
DOCKING DEVICE SLOT
MEMORY MODULE COVER
— Covers the compartment that contains the memory modules. See page 77.
— The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
FAN
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not
indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
M I N I P C I C A R D A N D M O D E M — Covers the compartment that contains the optional modem and
optional Mini PCI card. See page 81.
HARD DRIVE
20
— Stores software and data.
A Tour of Your Computer
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
•
Dial-up connections that provide Internet access through a phone line. Dial-up connections
are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing phone line.
With a DSL connection, you can access the Internet and use your phone on the same
line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local
cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. See "Back View"
on page 17.
If you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1 Save and close any open files, and exit any open programs.
2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
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4 In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose from a list of Internet
service providers (ISPs).
•
If you have already obtained setup information from your ISP but you did not receive a
setup CD, click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet?, and then
click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you cannot connect to the Internet but have successfully connected in the past, the ISP might
have a service outage. Contact your ISP to check the service status, or try connecting again later.
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital
telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the
network connector. See "Back View" on page 17.
C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line from the modem and connect it to
a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the
modem to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or network
conditions. Contact your telephone company or network administrator for more information.
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other telephone devices
sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass
them and use the telephone line to connect the modem directly to the telephone wall jack.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem.
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that is 3 m (10 ft)
or more in length, try a shorter one.
I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an irregular dial tone when you
have messages. Contact your telephone company for instructions on restoring a dial tone.
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Setting Up Your Computer
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on
deactivating this feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and
then click Edit.
3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the
proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly.
If you are sure that your modem is working properly and you still experience problems, contact your ISP.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it
is compatible with your printer. If you purchased a printer cable at the same time you purchased
your computer, the cable may arrive in the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup if you have not already done so.
2 Install the printer driver if necessary. See the documentation that came with your printer.
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3 Attach the USB printer cable to the USB connectors on the computer and the printer.
The USB connectors fit only one way.
USB connector on
computer
USB printer
cable
USB connector
on printer
Printer Problems
C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is properly connected to the
computer (see page 23).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with
the printer.
VERIFY THAT WINDOWS® RECOGNIZES THE PRINTER
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed, right-click the
printer icon.
5 Click Properties, and then click the Ports tab.
6 Ensure that the Print to the following port(s): setting is LPT1 (Printer Port).
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 70.
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Setting Up Your Computer
Setting Up the Docking Device to Connect to a Network
NOTE: A network adapter is also referred to as a network interface controller (NIC).
NOTICE: Do not install a network adapter or a network adapter/modem combination PC Card until you
complete the docking device setup.
NOTICE: To prevent serious operating system problems, do not connect your computer to a docking
device until the Windows operating system setup on the computer is complete.
A docking device allows you to more fully integrate your portable computer into a
desktop environment.
For instructions and details on setting up a docking device, refer to the documentation that came
packaged with the device.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to your
computer from voltage spikes that can occur during electrical storms or following power interruptions.
The level of protection is usually commensurate with the cost of the surge protector. Some surge
protector manufacturers include warranty coverage for certain types of damage. Carefully read the
device warranty when choosing a surge protector. A device with a higher joule rating offers more
protection. Compare joule ratings to determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions
caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line
from the telephone wall jack and disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from
the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
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Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other
devices, such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery charges
while AC power is available. See the UPS manufacturer documentation for information on battery
operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
Turning Off Your Computer
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating
system shutdown, as described next, rather than by pressing the power button.
NOTE: As an alternative to turning off your computer, you can set your computer to enter standby or
hibernate mode.
1 Save and close any open files, exit any open programs, click the Start button, and then click
Turn Off Computer.
2 In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.
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Setting Up Your Computer
Using Batteries and Module Bay Devices
Using a Battery
CAUTION: Before performing any of the procedures listed below, read and follow the safety
instructions located in the Product Information Guide.
Battery Performance
NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited
warranty for your computer.
Use a battery to power the computer when it is not connected to an electrical outlet. One battery is
supplied as standard equipment in the battery bay.
NOTE: Battery capacity (the time it can hold a charge) decreases over time. Depending on how often the
battery is used and the conditions under which it is used, you may need to purchase a new battery during
the life of your computer.
Battery operating time varies depending on operating conditions. With average usage, you may
expect from 3 to 4 hours from a single fully charged battery. You can install an optional second
battery in the module bay to significantly increase operating time. For more information about the
second battery, see page 31.
NOTE: The module bay in your computer supports a second battery. The Dell D/Bay does not support a
second battery.
Operating time is significantly reduced when you perform operations including, but not limited to,
the following:
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD.
•
Using optical drives, especially DVD and CD-RW drives
•
Using wireless communications devices, PC Cards, or USB devices
•
Using high-brightness display settings, 3D screen savers, or other power-intensive programs
such as 3D games
•
Running the computer in maximum performance mode
You can check the battery charge before you insert the battery into the computer. You can also set
power management options to alert you when the battery charge is low.
NOTE: You can conserve battery life by setting the Maximum Power Savings option for your graphics
card. For more information, see the documentation that came with your graphics card.
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CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work
with your Dell™ computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a
lithium-ion battery.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
Checking the Battery Charge
The Dell QuickSet battery meter, Microsoft® Windows® power meter window and
icon, the
battery charge gauge, and the low-battery warning provide information on the battery charge.
For more information about checking the charge on the second battery, see page 32.
Dell QuickSet Battery Meter
Press <Fn><F3> to display the QuickSet Battery Meter.
The Battery Meter screen displays status, charge level, and charge completion time for the primary
and second batteries in your computer.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD.
In addition, when your computer is connected to a docking device (docked), the Battery Meter
screen includes a Dock Battery tab, which displays the charge level and current status of the
docking device battery.
The following icons appear in the Battery Meter screen:
• The computer or docking device is running on battery power.
• The battery is discharging or idle.
• The computer or docking device is connected to an electrical outlet and
running on AC power.
• The battery is charging.
• The computer or docking device is connected to an electrical outlet and
running on AC power.
• The battery is not inserted, discharging, idle, or charging.
For more information about QuickSet, right-click the
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Using Batteries and Module Bay Devices
icon in the taskbar and click Help.
Microsoft Windows Power Meter
The Windows power meter indicates the remaining battery charge. To check the power meter,
double-click the
icon on the taskbar. For more information on the Power Meter tab, see the
Tell Me How help file. To access the help file, see page 61.
If the computer is connected to an electrical outlet, a
icon appears.
Charge Gauge
Before you insert a battery, press the status button on the battery charge gauge to illuminate the
charge-level lights. Each light represents approximately 20 percent of the total battery charge.
For example, if the battery has 80 percent of its charge remaining, four of the lights are on.
If no lights appear, the battery has no charge.
Health Gauge
The battery operating time is largely determined by the number of times it is charged.
After hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery
health. To check the battery health, press and hold the status button on the battery charge gauge
for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent
of its original charge capacity remains. Each light represents incremental degradation. If five lights
appear, less than 60 percent of the charge capacity remains, and you should consider replacing the
battery. See page 93 for more information about the battery operating time.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet, or install a second battery in the module bay. If the
battery runs completely out of power, hibernate mode begins automatically.
A low-battery warning occurs when the battery charge is approximately 90 percent depleted.
The computer beeps once, indicating that minimal battery operating time remains. During that
time, the speaker beeps periodically. If two batteries are installed, the low-battery warning means
that the combined charge of both batteries is approximately 90 percent depleted. The computer
enters hibernate mode when the battery charge is at a critically low level. For more information on
low-battery alarms, see the Dell Inspiron help file. To access the help file, see page 61.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 1 hour with the
computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the
computer as long as you like. The battery internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature.
If necessary, the AC adapter then charges the battery and maintains the battery charge.
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If the battery is hot from being used in your computer or being in a hot environment, the battery
may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the
light flashes alternately green and orange. Shut
down the computer, disconnect the computer from the electrical outlet and allow the computer
and the battery to cool to room temperature. Then connect the computer to an electrical outlet to
continue charging the battery.
For more information on resolving problems with a battery, see page 31.
Removing a Battery
For more information about removing the second battery, see page 31.
CAUTION: Before performing these procedures, turn off the computer, disconnect it from the electrical
outlet, and disconnect the modem from the telephone wall jack.
1 Ensure that the computer is turned off, suspended in hibernate mode, or connected to an
electrical outlet.
2 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3 Slide and hold the battery-bay (or module-bay) latch release on the bottom of the computer,
and then remove the battery from the bay.
Installing a Battery
Rotate the battery into the bay until the latch release clicks.
For more information about installing the second battery, see page 31.
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Using Batteries and Module Bay Devices
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully before you use it.
Power Problems
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit standby mode.
If the light is off, press the power button to turn on the computer.
C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0° C (32° F), the computer
will not start up.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
— If the battery status light flashes orange or is a steady orange the
battery charge is low or depleted. Connect the computer to an electrical outlet.
CHECK THE BATTERY STATUS LIGHT
If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the computer
(see page 26), disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 100).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Dell Inspiron help file or search for the keyword standby in
the Help and Support Center. To access the help file, see page 61.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank,
reseat the memory modules (see page 77).
About the Module Bay
NOTE: You can only use D-Family modules in the module bay.
You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, CD-RW/DVD
drive, DVD+RW, Dell TravelLite™ module, second battery, or second hard drive in the
module bay.
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NOTE: All devices that you install in the module bay, except a second battery, can also be installed in the
Dell D/Bay.
Your Dell™ computer ships with an optical drive installed in the module bay. However, the device
screw is not installed in the optical drive but packaged separately. When you install your device in
the module bay, you can install the device screw.
NOTE: You do not need to install the device screw unless you want to secure the module inside the
computer for security purposes.
Checking the Charge on the Second Battery
Before you install a second battery, press the status button on the battery charge gauge to
illuminate the charge-level lights. Each light represents approximately 20 percent of the total
battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights
are on. If no lights appear, the battery has no charge.
status button on the charge gauge
second battery (top)
Removing and Installing Devices While the Computer Is
Turned Off
Your computer ships with an optical drive installed in the module bay. However, the device screw is
not installed in the optical drive but packaged separately. When you install your device in the
module bay, you can install the device screw.
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Using Batteries and Module Bay Devices
NOTE: You do not need to install the device screw unless you want to secure the module inside the
computer for security purposes.
If the Device Screw Is Not Installed
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in
the computer. Avoid pressing down on them or placing heavy objects on top of them.
1 Press the device latch release.
device latch release
2 Pull the device out of the module bay.
3 Insert the new device into the bay, and push the device until you feel a click.
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If the Device Screw Is Installed
1 Save and close any open files, exit any open programs, and shut down the computer
(see page 26).
2 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in
the computer. Avoid pressing down on them or placing heavy objects on top of them.
3 Close the display and turn the computer over.
4 Use a #1 Phillips screwdriver to remove the device screw from the bottom of the computer.
5 Press the device latch release.
device latch release
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Using Batteries and Module Bay Devices
6 Pull the device out of the module bay.
NOTICE: Insert devices into the module bay before you dock and turn on the computer.
7 Insert the new device into the bay, and push the device until you feel a click.
8 Replace the device screw.
9 Turn on the computer.
Removing and Installing Devices While the
Computer Is Running
NOTE: If the device screw is not installed, you can remove and install devices while the computer is
running and connected to a docking device (docked).
Your computer ships with an optical drive installed in the module bay. However, the device screw is
not installed in the optical drive but packaged separately. When you install your device in the
module bay, you can install the device screw.
NOTE: You do not need to install the device screw unless you want to secure the module inside the
computer for security purposes.
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If the Device Screw Is Not Installed
1 Double-click the Safely Remove Hardware icon on the taskbar.
2 Click the device you want to eject and click Stop.
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in
the computer. Avoid pressing down on them or placing heavy objects on top of them.
3 Press the device latch release.
device latch release
4 Pull the device out of the module bay.
5 Insert the new device into the bay, and push the device until you feel a click.
Windows XP automatically recognizes the new device.
6 If necessary, enter your password to unlock your computer.
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Using Batteries and Module Bay Devices
If the Device Screw Is Installed
1 Double-click the Safely Remove Hardware icon on the taskbar.
2 Click the device you want to eject and click Stop.
3 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in
the computer. Avoid pressing down on them or placing heavy objects on top of them.
4 Use a #1 Phillips screwdriver to remove the device screw from the bottom of the computer.
5 Press the device latch release.
device latch release
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6 Pull the device out of the module bay.
7 Insert the new device into the bay, push the device until you feel a click, and replace the screw.
Windows XP automatically recognizes the new device.
8 If necessary, enter your password to unlock your computer.
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Using Batteries and Module Bay Devices
Using the Keyboard and Touch Pad
Numeric Keypad
The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a
number or symbol, ensure that the keypad is enabled, and press <Fn> and the desired key.
The 9 light indicates that the keypad is active.
Using the Keyboard and Touch Pad
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Keyboard Shortcuts
System Functions
<Ctrl> <Shift> <Esc>
Opens the Task Manager window
<Num Lk>
Enables and disables the numeric keypad
<Fn> <Num Lk>
Enables and disables the scroll lock
Battery
<Fn> <F3>
Displays the Dell™ QuickSet Battery Meter
CD or DVD Tray
<Fn> <F10>
Requires Dell QuickSet to function. Ejects the tray out
of the drive.
Display Functions
<Fn> <F8>
Switches the video image to the next display in the
following sequence: the integrated display only, the
integrated display and an external CRT monitor
simultaneously, an external CRT monitor only, the
integrated display and an external DVI monitor
simultaneously, external DVI monitor only, and
external CRT monitor and external DVI
monitor simultaneously.
<Fn> + up-arrow key
Increases brightness on the integrated display only
(not on an external monitor)
<Fn> + down-arrow key
Decreases brightness on the integrated display only
(not on an external monitor)
Radios (Including Wireless Networking and Bluetooth®)
<Fn> <F2>
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Using the Keyboard and Touch Pad
Enables and disables radios, including wireless
networking and Bluetooth
Power Management
<Fn> <Esc>
Activates the power management mode of your choice.
You can program this keyboard shortcut on the
Advanced tab in the Power Options Properties window.
Speaker Functions
If no sound comes from the speakers, press <Fn> <End> and adjust the volume.
<Fn> <Page Up>
Increases the volume of the integrated speakers and
external speakers, if attached
<Fn> <Page Dn>
Decreases the volume of the integrated speakers and
external speakers, if attached
<Fn> <End>
Enables and disables the integrated speakers and
external speakers, if attached
Microsoft® Windows® Logo Key Functions
Windows logo key and
<m>
Minimizes all open windows
Windows logo key and
<Shift> <m>
Maximizes all windows
Windows logo key and
<e>
Runs Windows Explorer
Windows logo key and
<r>
Opens the Run dialog box
Windows logo key and
<f>
Opens the Search Results dialog box
Windows logo key and
<Ctrl> <f>
Opens the Search Results-Computer dialog box
(if the computer is connected to a network)
Windows logo key and
<Pause>
Opens the System Properties dialog box
Using the Keyboard and Touch Pad
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To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click
Printers and Other Hardware, and then click Keyboard.
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor
on the display. Use the touch pad and touch pad buttons as you would use a mouse.
touch pad
touch pad
buttons
42
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, lightly tap once on the surface of the touch pad or use your thumb to
press the left touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap down-up-down
on the touch pad. On the second down motion, leave your finger on the touch pad and move
the selected object by sliding your finger over the surface.
•
To double-click an object, position the cursor on the object and tap twice on the touch pad or
use your thumb to press the left touch-pad button twice.
Using the Keyboard and Touch Pad
Customizing the Touch Pad
You can disable the touch pad or adjust their settings by using the Mouse Properties window.
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
Click Mouse.
2 On the Mouse Properties window:
•
Click the Device Select tab to disable the touch pad.
•
Click the Pointer tab to adjust touch pad settings.
3 Select the desired settings and click Apply.
4 Click OK to save the settings and close the window.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer (see page 26).
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See page 70.
External Keyboard Problems
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 26). Disconnect the keyboard cable
and check it for damage.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to
the computer.
CHECK THE EXTERNAL KEYBOARD —
1 Turn off the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the
boot routine.
3 From the Windows® desktop, click the Start button, point to All Programs, point to Accessories, and
click Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
Using the Keyboard and Touch Pad
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TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E
INTEGRATED KEYBOARD —
1 Turn off the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to All Programs, point to Accessories, and
click Notepad.
5 Type some characters on the integrated keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see page 100).
NOTE: When you attach an external keyboard, the integrated keyboard remains
fully functional.
Unexpected Characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press <Num Lk> to disable the numeric keypad if numbers
are displayed instead of letters. Verify that the numbers lock light is not lit.
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Using CDs, DVDs, and Other Multimedia
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
The following instructions show how to make an exact copy of a CD or DVD. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with
your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of
the window, and then click RecordNow Help or RecordNow Tutorial.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at support.sonic.com.
Currently, there are five DVD writable disc formats available: DVD+R, DVD+RW, DVD-R,
DVD-RW and DVD-RAM. The DVD-writable drives installed in Dell™ computers will write to
DVD+R and DVD+RW media, as well as read DVD-R and DVD-RW media, but the drives will
not write to and may not read DVD-RAM media. The commercially available DVD players for
home theater systems may or may not read all five formats.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using
Sonic RecordNow.
1 Click the Start button, point to All Programs→ Sonic→ RecordNow!→ RecordNow!
2 Click either the audio tab or the data tab, depending on the kind of CD or DVD you are
planning to copy.
3 Click Exact Copy.
4 To copy the CD or DVD:
•
If you have one CD or DVD drive, ensure that the settings are correct and click Copy.
The computer reads your source CD or DVD and copies it to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK.
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•
If you have two CD or DVD drives, select the drive into which you have inserted your
source CD or DVD and click Copy. The computer copies the data on the CD or DVD to
the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created
automatically ejects.
Using Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs
(including High-Speed CD-RWs). Use blank CD-Rs to record music or permanently store data
files. After creating a CD-R, you cannot write to that CD-R again without changing your method of
recording (see the Sonic documentation for more information). Use blank CD-RWs to write to
CDs or to erase, rewrite, or update data on CDs.
Your DVD-writable drive can write to four different types of recording media—CD-Rs, CD-RWs
(including High-Speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to
permanently store large amounts of information. After creating a DVD+R disc, you may not be
able write to that disc again, depending on whether or not the disc is "finalized" or "closed"
(the final stage of the disc creation process). Use blank DVD+RWs when you will need to erase,
rewrite, or update the information on that disc later.
Helpful Tips
•
Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.
•
You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
•
You cannot create audio DVDs with Sonic RecordNow.
•
Music MP3 files can be played only on MP3 players or on computers that have
MP3 software installed.
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.
•
Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again.
You can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
See the Sonic support website at support.sonic.com for additional information.
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Using CDs, DVDs, and Other Multimedia
Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not
included with your computer. Cables may be purchased at most consumer electronics stores.
The composite TV-out adapter cable is available for purchase from Dell.
Your TV has either an S-video input connector or a composite video-input connector. Depending
on what type of connector is available on your TV, you can use a commercially available S-video
cable or composite video cable to connect your computer to your TV. For a TV with only a
composite video-input connector, you must also use a composite TV-out adapter cable, which is
available from Dell.
The audio connector on the side of the computer enables you to connect the computer to your TV
or audio device, using a commercially available audio cable.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of
connection you should use.
When you finish connecting the video and audio cables between your computer and your TV, you
must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" to
ensure that the computer recognizes and works properly with the TV.
S-Video Connection
S-video cable
audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Plug one end of the S-video cable in to the S-video TV-out connector on the computer.
3 Plug the other end of the S-video cable in to the S-video input connector on your TV.
Using CDs, DVDs, and Other Multimedia
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4 Plug the single-connector end of the audio cable in to the headphone connector on
your computer.
5 Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
6 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
7 See "Enabling the Display Settings for a TV" to ensure that the computer recognizes and
works properly with the TV.
Composite Video Connection
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Using CDs, DVDs, and Other Multimedia
composite TV-out
adapter cable
composite
video cable
audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the composite TV-out adapter cable to the S-video TV-out connector on
the computer.
composite TV-out
adapter cable
S-video TV-out
connector
S-video
connector
composite
video-input
connector
3 Plug one end of the composite video cable in to the composite video-input connector on the
composite TV-out adapter cable.
4 Plug the other end of the composite video cable in to the composite video-input connector
on the TV.
Using CDs, DVDs, and Other Multimedia
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5 Plug the single-connector end of the audio cable in to the headphone connector on
the computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
7 Turn on the TV and any audio device that you connected (if applicable), and then turn on
the computer.
8 See "Enabling the Display Settings for a TV" to ensure that the computer recognizes and
works properly with the TV.
Enabling the Display Settings for a TV
Your computer may have either an ATI video-controller card, an NVIDIA video-controller card, or
an integrated video controller. See the following subsection that corresponds to the video controller
installed in your computer.
ATI Video-Controller Card
NOTE: Ensure that you properly connect the TV before you enable the display settings.
1 Click the Start button and click Control Panel.
2 Click Appearances and Themes.
3 Under or pick a Control Panel icon, click Display.
4 Click the Settings tab and click Advanced.
5 Click the Displays tab.
6 Click the upper-left corner of the TV button to enable the TV.
7 Click OK.
NVIDIA Video-Controller Card
NOTE: Ensure that you properly connect the TV before you enable the display settings.
1 Click the Start button and click Control Panel.
2 Click Appearances and Themes.
3 Under or pick a Control Panel icon, click Display.
4 Click the Settings tab and click Advanced.
5 Click the Nvidia GeForce tab.
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Using CDs, DVDs, and Other Multimedia
6 On the left side of the menu, click nView Display Mode.
7 Click Clone to enable the television.
8 Click Apply.
9 Click OK to confirm the settings change.
10 Click Yes to keep the new settings.
11 Click OK.
Using CDs, DVDs, and Other Multimedia
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Using CDs, DVDs, and Other Multimedia
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1 Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 Connect the other end of the network cable to a network connection device, such as a
network wall jack.
NOTE: Do not use a network cable with a telephone wall jack.
network adapter connector
on computer
network cable
Setting Up a Home and Office Network
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Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1 Click the Start button, point to All Programs→ Accessories→ Communications, and then
click Network Setup Wizard.
2 On the welcome screen, click Next.
3 Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP.
4 Complete the checklist and required preparations.
5 Return to the Network Setup Wizard and follow the instructions on the screen.
Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly
connected to the optional connector on the computer and the network wall jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — Green indicates that the network
connection is active. If the status light is not green, try replacing the network cable. Amber indicates that
the optional network adapter driver is loaded and the adapter is detecting activity.
R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network settings are correct and that the
network is functioning.
Connecting to a Wireless Local Area Network
NOTE: These networking instructions do not apply to internal cards with Bluetooth® wireless technology
or cellular products.
Determining Your Network Type
NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An
infrastructure network uses routers or access points to connect several computers. An ad-hoc
network does not use routers or access points and consists of computers that broadcast to one
another. For additional assistance with setting up your wireless connection, go to support.dell.com
and search for the keyword wireless setup.
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Setting Up a Home and Office Network
infrastructure network
ad-hoc network
Connecting to a Wireless Network in Microsoft® Windows® XP
Your wireless network card requires specific software and drivers in order to connect to a network.
The software is already installed. If the software is removed or corrupted, follow the instructions
included in the user's guide for your wireless network card. The user’s guide is available on the Dell
Support website at support.dell.com.
When you turn on your computer, a pop-up appears from the network icon in the notification area
(located in the lower-right corner of the Windows desktop) whenever a network, for which your
computer is not configured, is detected in the area.
1 Click either the pop-up or the network icon to configure your computer for one of the
available wireless networks.
The Wireless Network Connections window lists the wireless networks available in your area.
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2 Click to select the network you want to configure, and then click Connect or double-click the
network name in the list. If you select a secure network (identified by a icon), you must
enter a WEP or WPA key when prompted.
NOTE: Network security settings are unique to your network. Dell cannot provide this information.
Your network is configured automatically.
NOTE: Your computer can take up to 1 minute to connect to the network.
After your computer is configured for the wireless network you selected, another pop-up
notifies you that your computer is connected to the network you selected.
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Setting Up a Home and Office Network
Thereafter, whenever you log on to your computer in the area of the wireless network, the
same pop-up notifies you of the wireless network connection.
Setting Up a Home and Office Network
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Setting Up a Home and Office Network
Solving Problems
Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the
answers to your questions.
NOTE: If you have a problem with an external device, see the device documentation or contact
the manufacturer.
See page 31.
Press the power button to
resume from standby mode.
See the Dell Inspiron help file
(see page 61) for more
information on standby mode.
Get technical assistance from
Dell. See page 100.
®
See page 61.
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See page 62.
See page 41.
See page 24.
See page 22.
See page 64.
See page 43.
See page 43.
See page 44.
See page 64
See page 54.
See page 61.
See page 66.
See page 22.
See page 67.
See page 69.
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Solving Problems
Accessing Help
TO A C C E S S T H E D E L L I N S P I R O N H E L P F I L E —
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Dell Inspiron Help.
TO A C C E S S H E L P —
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running at the time the message appeared.
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The
file that you are trying to copy is too large to fit on the disk,
or the disk is too full. Try copying the file to a different disk or use a larger
capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ?
“ < > | — Do not use these characters in filenames.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N O N - S YS T E M D I S K O R D I S K E R R O R — A floppy disk is in the floppy drive.
Remove the floppy disk and restart the computer.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY
A G A I N — You have too many programs open. Close all windows and open the
program that you want to use.
O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see page 100).
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A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click Remove or Change/Remove and follow the prompts on the screen.
6 See the program documentation for installation instructions.
X:\ IS NOT ACCESSIBLE.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into the
drive and try again.
Video and Display Problems
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
CHECK THE
L I G H T — When the
light is blinking, the computer
has power.
• If the
light is blinking, the computer is in standby mode—press the power
button to exit standby mode.
• If the
light is off, press the power button.
• If the
light is on, your power management settings may have caused
the display to turn off. Try pressing any key or move the cursor to exit
standby mode.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the
battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the
AC adapter has a light, ensure that it is on.
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Solving Problems
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass
power protection devices, power strips, and the extension cable to verify that the
computer turns on. To access the help file, see page 61.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the
Help and Support Center. For instructions on accessing help files, see page 61.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external
monitor, press <Fn> <F8> to switch the video image to the display.
If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — See the Dell Inspiron help file for instructions on
adjusting the brightness. To access the help file, see page 61.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your
external speaker system includes a subwoofer, ensure that the subwoofer is at
least 60 cm (2 ft) away from the computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, halogen lamps, or other appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate
sunlight glare, which can cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click the Start button and click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E "E R R O R M E S S A G E S " — If an error message appears, see page 61.
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If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Turn off your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor, and adjust the monitor brightness and
contrast controls.
If the external monitor works, the computer display may be defective. Contact
Dell (see page 100).
Scanner Problems
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power
cable is firmly connected to a working electrical power source and that the
scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner cable is
firmly connected to the computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation
for instructions.
Drive Problems
NOTE: For information on saving files to a floppy disk, see the Tell Me How help file. To access the help
file, see page 61.
If you cannot save a file to a floppy drive
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button
and click My Computer. If the drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the
light is blinking, indicating normal operation.
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Solving Problems
E N S U R E T H A T T H E D I S K I S N O T W R I T E - P R O T E C T E D — You cannot save data to
a write-protected disk. See the following figure.
back of floppy disk
write-protected
not write-protected
TR Y A N O T H E R F L O P P Y D I S K — Insert another disk to eliminate the possibility
that the original disk is defective.
REINSTALL THE DRIVE —
1 Save and close any open files, exit any open programs, and shut down
the computer.
2 Remove the drive from the module bay. See page 32 for instructions.
3 Reinstall the drive.
4 Turn on the computer.
C L E A N T H E D R I V E — See "Cleaning Your Computer" in the Dell Inspiron help
file for instructions. To access the help file, see page 61.
If you have problems with a hard drive
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive
may prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
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CHECK THE DRIVE FOR ERRORS —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and then
click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
PC Card Problems
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into
the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S ® — Double-click the
Unplug or Safely Remove Hardware icon in the Windows taskbar. Ensure that
the card is listed.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D P C C A R D — Contact Dell
(see page 100).
IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL —
Contact the PC Card manufacturer.
General Program Problems
A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program
if necessary.
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Solving Problems
A program stops responding
END THE PROGRAM —
1 Simultaneously press <Ctrl> <Shift> <Esc>.
2 Click the Applications tab, and then select the program that is no
longer responding.
3 Click End Task.
Error messages appear
R E V I E W " E R R O R M E S S A G E S " — Look up the message and take the appropriate
action. See the software documentation.
E-Mail Problems
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook
Express e-mail program open, click File. If Work Offline has a check mark next
to it, click the check mark to remove it and connect to the Internet.
If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is
connected to an electrical outlet, it is recommended that you turn off AC power at the circuit breaker
before attempting to remove the power cables from the electrical outlet. Use the utmost caution when
removing wet cables from a live power source.
1 Shut down the computer (see page 26), disconnect the AC adapter from the computer, and
then disconnect the AC adapter from the electrical outlet.
2 Turn off any attached external devices, and disconnect them from their power sources and
then from the computer.
3 Ground yourself by touching one of the metal connectors on the back of
the computer.
4 Remove the module bay device and any installed PC Cards, and put them in a safe place
to dry.
5 Remove the battery.
6 Wipe off the battery and put it in a safe place to dry.
7 Remove the hard drive (see page 87).
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8 Remove the memory module(s) (see page 77).
9 Open the display and place the computer right-side up across two books or similar props to
let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at
room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.
CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before
continuing with the rest of this procedure.
10 Ground yourself by touching one of the metal connectors on the back of
the computer.
11 Replace the memory module(s), the memory module cover, and the screw(s).
12 Replace the hard drive.
13 Replace the module bay device and any PC Cards you removed.
14 Replace the battery.
15 Turn on the computer and verify that it is working properly.
If the computer does not start, or if you cannot identify the damaged components, contact Dell
(see page 100).
If You Drop or Damage Your Computer
1 Save and close any open files, exit any open programs, and shut down the computer
(see page 26).
2 Disconnect the AC adapter from the computer and from the electrical outlet.
3 Turn off any attached external devices, and disconnect them from their power sources and
then from the computer.
4 Remove and reinstall the battery.
5 Turn on the computer.
If the computer does not start, or if you cannot identify the damaged components, contact Dell
(see page 100).
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Solving Problems
Resolving Other Technical Problems
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help with
general usage, installation, and troubleshooting questions. See page 98 for a
description of the hardware and software support provided by Dell.
E - M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See page 98 for a
description of the hardware and software support provided by Dell.
C O N T A C T D E L L — If you cannot solve your problem using the Dell™ Support
website or e-mail service, call Dell for technical assistance (see page 100). See
page 98 for a description of the hardware and software support provided by Dell.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and the programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
NOTICE: Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating
system. You may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
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Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring
Your Operating System" on page 71) to return your computer to the operating state that existed
before you installed the new driver.
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Manually Reinstalling Drivers for Windows XP
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
1 After copying the correct driver files to your hard drive, click the Start button and right-click
My Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver (for example, Modems).
5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click Next.
8 Click Browse and browse to the location to which you previously extracted the driver files.
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows XP System Restore returns your computer to an earlier operating state
without affecting data files.
•
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when
you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive
and removes any applications installed after you received the computer.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore. To access help, see
page 61.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
work if you set your Dell™ computer to the Windows Classic view.
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Creating a Restore Point
1 Click the Start button and click Help and Support.
2 Click System Restore.
3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 71) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Ensure that Restore my computer to an earlier time is selected and click Next.
3 Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
5 Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Click Undo my last restoration and click Next.
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Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.
Using Dell PC Restore by Symantec
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC
Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer— including data files—are
permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail
messages, digital photos, music files, and so on. If possible, back up all data before using PC
Restore.
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications
or drivers installed after you received your computer. If possible, back up the data before using PC
Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then
restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the
screens that appear, such as the End User License Agreement, are the same ones that
appeared the first time the computer was turned on.
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7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.
Removing PC Restore
NOTICE: PC Restore enables you to restore your computer’s operating system to the condition it was in
when you purchased your computer. It is recommended that you do not remove PC Restore from your
computer, even to gain additional hard drive space. If you remove PC Restore from the hard drive, you
cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating
system to its original state.
1 Log on to the computer as a local administrator.
2 In Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears stating that you that you
must do so. Click Quit and log on as a local administrator.
If the partition for PC Restore does not exist, a message appears stating that the partition was
not found. Click Quit; there is no partition to delete.
4 Click OK to remove the partition.
5 Click Yes when a confirmation message appears.
The partition is deleted and the c:\ partition expands to include the newly available disk
space. To check the available space, right-click the c:\ drive in Windows Explorer and
select Properties.
6 Click Finish to close the PC Restore Removal window.
7 Restart the computer.
Resolving Software and Hardware Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during the operating system
setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance and click System.
3 Click the Hardware tab and click Device Manager.
4 In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red
X if the device has been disabled.
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5 Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the cards or
devices that share the device's IRQ.
6 Resolve conflicts by reconfiguring the devices or removing the devices from the
Device Manager.
To use the Windows XP Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the arrow to start
the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
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Adding and Replacing Parts
The procedures in this section require a small Phillips screwdriver.
Adding Memory
You can increase your computer memory by installing memory modules on the system board.
See page 89 for information on the memory supported by your computer. Install only memory
modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before working inside your computer, follow the safety instructions located in the Product
Information Guide.
1 Ensure that the work surface is flat and clean to prevent scratching the computer cover.
2 Save and close any open files, exit any open programs, and then shut down the computer
(see page 26).
3 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
4 Disconnect the computer from the electrical outlet.
5 Wait 10 to 20 seconds, and then disconnect any attached devices.
6 Remove any installed PC Cards, batteries, and module bay devices.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground
yourself by touching a metal connector on the back of the computer. Continue to ground yourself
periodically during this procedure.
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7 Turn the computer over, loosen the captive screw from the memory module cover, and then
remove the cover.
captive screw
memory module cover
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the
memory-module securing clips.
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Adding and Replacing Parts
8 If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
b
Remove the module from the connector.
securing clips
(2 per connector)
memory module
NOTICE: If you need to install memory modules in two connectors, install a memory module in the
connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert
memory modules at a 45-degree angle to avoid damaging the connector.
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9 Ground yourself and install the new memory module:
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
a
Align the notch in the module edge connector with the tab in the connector slot.
NOTICE: Only hold the module by the shorter, notched ends. Do not push on the longer,
outer edge.
b
80
Holding the shorter, notched ends of the module, slide the edge of the module firmly into
the connector, and rotate the module down until you feel a click. If you do not feel the
click, remove the module and reinstall it.
Adding and Replacing Parts
10 Replace the cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close
may damage your computer.
captive screw
memory module cover
11 Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
12 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click the Start button, click Help and
Support, and then click Computer Information.
Adding a Mini PCI Card
CAUTION: FCC rules strictly prohibit users from installing 5 GHz (802.11a,802.11a/b, 802.11a/b/g)
Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device.
Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card.
If you are removing and/or installing a 2.4 GHz (802.11b, 802.11b/g) Mini PCI Card, please follow the
instructions noted below. Only products approved for use in your portable computer may be installed.
Approved Mini PCI Cards may be purchased only from Dell.
NOTE: 2.4 GHz Wireless LAN PC Cards may be removed and installed by the user.
CAUTION: Before working inside your computer, follow the safety instructions located in the Product
Information Guide.
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If you ordered a Mini PCI card with your computer, the card is already installed.
1 Ensure that the work surface is flat and clean to prevent scratching the computer cover.
2 Save and close any open files, exit any open programs, and then shut down the computer
(see page 26).
3 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
4 Disconnect the computer from the electrical outlet.
5 Wait 10 to 20 seconds, and then disconnect any attached devices.
6 Remove any installed PC Cards, batteries, and module bay devices.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground
yourself by touching a metal connector on the back of the computer. Continue to ground yourself
periodically during this procedure.
7 Turn the computer over.
8 Loosen the captive screw from the Mini PCI card/modem cover, and remove
the cover.
Mini PCI card/modem cover
captive screw
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Adding and Replacing Parts
9 If a Mini PCI card is not already installed, go to step 10. If you are replacing a Mini PCI card,
remove the existing card:
a
Disconnect the Mini PCI card from any attached cables.
b
Release the Mini PCI card by spreading the metal securing tabs until the card pops
up slightly.
c
Lift the Mini PCI card out of its connector.
Mini PCI card
connector
Mini PCI card
antenna
cables (2)
NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
10 Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card
into the connector until you feel a click.
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11 Connect the antenna cables to the Mini PCI.
Mini PCI card
antenna
cables (2)
12 Replace the cover and tighten the screw.
Adding a Modem
If you ordered the optional modem at the same time that you ordered your computer, Dell installed
the modem for you.
CAUTION: Before working inside your computer, read the safety instructions located in the Product
Information Guide.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts.
1 Ensure that the work surface is flat and clean to prevent scratching the
computer cover.
2 Save and close any open files, exit any open programs, and shut down the computer
(see page 26).
3 If the computer is docked, undock it.
4 Disconnect the computer from the electrical outlet.
5 Wait 10 to 20 seconds and then disconnect any attached devices.
6 Remove any installed PC Cards, batteries, and devices.
7 Ground yourself by touching a metal connector on the back of the computer, and continue to
do so periodically during this procedure.
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8 Turn the computer over, and loosen the captive screw from the Mini PCI
card/modem cover.
Mini PCI card/modem cover
captive screw
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9 If a modem is not already installed, go to step 10. If you are replacing a modem, remove the
existing modem:
a
Remove the screws securing the modem to the system board, and set it aside.
b
Pull straight up on the attached pull-tab to lift the modem out of its connector on the
system board, and disconnect the modem cable.
pull-tab
screw
modem
modem cable
system board connector
10 Connect the modem cable to the modem.
NOTICE: The cable connectors are keyed for correct insertion; do not force the connections.
11 Align the modem with the screw hole, and press the modem into the connector on the
system board.
12 Install the screw to secure the modem to the system board.
13 Replace the Mini PCI card/modem cover.
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Adding and Replacing Parts
Replacing the Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
CAUTION: Before working inside your computer, read the safety instructions located in the Product
Information Guide.
NOTICE: To prevent data loss, turn off your computer (see page 26) before removing the hard drive. Do
not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other
than Dell.
To replace the hard drive in the hard drive bay:
1 Ensure that the work surface is flat and clean to prevent scratching the
computer cover.
2 Save and close any open files, exit any open programs, and then shut down the computer
(see page 26).
3 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
4 Disconnect the computer from the electrical outlet.
5 Wait 10 to 20 seconds, and then disconnect any attached devices.
6 Remove any installed PC Cards, batteries, and module bay devices.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground
yourself by touching a metal connector on the back of the computer. Continue to ground yourself
periodically during this procedure.
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7 Turn the computer over, and remove the hard drive screw.
hard drive screw
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging.
8 Slide the hard drive out of the computer.
9 Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
10 Slide the hard drive into the bay until it is fully seated.
11 Replace and tighten the screw.
12 Install the operating system for your computer.
13 Install the drivers and utilities for your computer.
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Appendix
Specifications
Microprocessor
Microprocessor type
Intel® Mobile Pentium® M
L1 cache
32 KB (internal)
L2 cache
1.3 GHz to 1.7 GHz
1 MB
1.8 GHz and above
2 MB
External bus frequency
400 MHz
System Information
System chip set
Intel 855PM
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
PC Card
CardBus controller
TI 4510 CardBus controller
PC Card connector
supports one Type I or Type II card
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Appendix
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Memory
Memory module connector
two user-accessible SODIMM sockets
Memory module capacities
256 MB, 512 MB, and 1024 MB
Memory type
333-MHz DDR SDRAM (PC2700)
Standard memory
256 MB
Maximum memory
2 GB
Ports and Connectors
Video
15-hole connector
Audio
microphone miniconnector,
stereo headphones/speakers miniconnector
USB
two 4-pin USB 2.0–compliant connectors
S-video TV-out
7-pin mini-DIN connector for S-video and
composite video
Mini PCI
Type IIIA Mini PCI card slot
Modem
RJ-11 port
Network adapter
RJ-45 port
Communications
Modem:
90
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC’97 bus
Network adapter
10/100 Ethernet LAN on system board
Wireless
Internal Mini PCI Wi-Fi and Bluetooth®
wireless support (optional)
Appendix
Video
Video type
32-bit hardware accelerated (NVIDIA
GeForce FX Go 5200),
64-bit hardware accelerated (NVIDIA
GeForce FX Go 5200 and ATI Mobility
Radeon 9000) or,
128-bit hardware accelerated (NVIDIA
GeForce4 4200 Go, NVIDIA GeForce FX
Go5650, or ATI Mobility Radeon 9600)
Data bus
4X AGP
Video controller
ATI Mobility Radeon 9000, ATI Mobility
Radeon 9600, NVIDIA GeForce4 4200 Go,
NVIDIA GeForce FX Go 5200, or NVIDIA
GeForce FX Go5650
Video memory
32 MB (ATI Mobility Radeon 9000 and
NVIDIA GeForce FX Go 5200),
64MB (NVIDIA GeForce FX Go 5200 and
NVIDIA GeForce4 4200 Go) or,
128 MB (ATI Mobility Radeon 9600 and
NVIDIA GeForce FX Go5650)
LCD interface
LVDS
TV support
NTSC or PAL in S-video and
composite modes
Audio
Audio type
Intel AC’97
Stereo conversion
20-bit (stereo digital-to-analog),
18-bit (stereo analog-to-digital)
Interfaces:
Internal
AC’97
External
microphone miniconnector,
stereo headphones/speakers miniconnector
Speaker
two 4-ohm speakers
Internal speaker amplifier
2-W channel into 4 ohms
Volume controls
keyboard shortcuts or program menus
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Display
Type (active-matrix TFT)
WUXGA, WSXGA+, and WXGA
Dimensions:
Height
222.5 mm (8.76 inches)
Width
344.5 mm (13.56 inches)
Diagonal
391.2 mm (15.4 inches)
Maximum resolutions
1920 x 1200 (WUXGA)
1680 x 1050 (WSXGA+)
1280 x 800 (WXGA)
Response time (typical)
35-ms fall (maximum)
Refresh rate
60 Hz
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal
±65°
Vertical
±50°
Pixel pitch
0.1725 (WUXGA)
0.1971 (WSXGA+)
0.2588 (WXGA)
Power Consumption:
Panel with backlight (typical)
Controls
5.5 W
brightness can be controlled through
keyboard shortcuts
Keyboard
92
Number of keys
87 (U.S. and Canada); 88 (Europe);
91 (Japan)
Key travel
2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)
Layout
QWERTY/AZERTY/Kanji
Appendix
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88-mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Battery
Type
9-cell "smart" lithium ion (72 WHr)
Dimensions:
Depth
222.8 mm (8.77 inches)
Height
22.5 mm (0.89 inch)
Width
67 mm (2.64 inches)
Weight
0.48 kg (1.06 lb)
Voltage
11.1 VDC
Charge time with computer off
approximately 1.75 hours to reach
80 percent charge
Operating time
approximately 3 to 4 hours; can be
significantly reduced under certain
power-intensive conditions
Life span (approximate)
300 discharge/charge cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
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AC Adapter
Input voltage
90–264 VAC
Input current (maximum)
1.7 A
Input frequency
47–63 Hz
Output current
3.34 A (continuous) (65 W)
4.62 A (continuous) (90 W)
Output power
65 W (standard) or 90 W
Rated output voltage
19.5 VDC
Dimensions:
Height
28.2 mm (1.11 inches) (65 W)
27.94 mm (1.1 inches) (90 W)
Width
57.9 mm (2.28 inches) (65 W)
58.42 mm (2.3 inches) (90 W)
Depth
137.2 mm (5.40 inches) (65 W)
133.85 mm (5.25 inches) (90 W)
Weight (with cables)
0.34 kg (0.7 lb) (65 W)
0.4 kg (0.9 lb) (90 W)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
38 mm (1.5 inches)
Width
359 mm (14.1 inches)
Depth
274 mm (10.8 inches)
Weight:
94
With travel module and
72-WHr battery
3.13 kg (6.9 lb)
With CD drive and
72-WHr battery
3.27 kg (7.2 lb)
Appendix
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.66 GRMS
Storage
1.30 GRMS
Maximum shock (measured with
hard drive in head-parked position
and a 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Standard Settings
Overview
You can use the system setup program as follows:
•
To set or change user-selectable features—for example, your computer password.
•
To verify information about the computer’s current configuration, such as the amount of
system memory.
After you set up the computer, run the system setup program to familiarize yourself with you
system configuration information and optional settings. You may want to write down the
information for future reference.
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NOTE: Your operating system may automatically configure most of the options available in the system
setup program, thus overriding options that you set through the system setup program. (An exception is the
External Hot Key option, which you can disable or enable only through the system setup program.) For
more information on configuring features for your operating system, see the Windows Help and
Support Center.
The system setup screens display the current setup information and settings for your computer,
such as:
•
System configuration
•
Boot order
•
Boot (start-up) configuration and docking-device configuration settings
•
Basic device configuration settings
•
System security and hard-drive password settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do
not change the settings for the system setup program. Certain changes might make your computer
work incorrectly.
Viewing the System Setup Screens
1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
System Setup Screens
On each screen, the system setup options are listed at the left. To the right of each option is the
setting or value for that option. You can change settings that appear as white type on the screen.
Options or values that you cannot change (because they are determined by the computer) appear
less bright.
The upper-right corner of the screen displays help information for the currently highlighted option;
the lower-right corner displays information about the computer. System setup key functions are
listed across the bottom of the screen.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to
start the operating system. You can control the boot sequence and enable/disable devices using the
Boot Order page of the system setup program.
NOTE: To change the boot sequence on a one-time-only basis, see page 97.
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Appendix
The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•
Diskette Drive
•
Modular bay HDD
•
Internal HDD
•
CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled device
for the operating system start-up files. When the computer finds the files, it stops searching and
starts the operating system.
To control the boot devices, select (highlight) a device by pressing the up arrow kay or the down
arrow key, and then enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item and press the spacebar. Enabled items appear
as white and display a small triangle to the left; disabled items appear blue or dimmed
without a triangle.
•
To reorder a device in the list, highlight the device and then press <u> or <d>
(not case-sensitive) to move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit the system
setup program.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program. (You can
also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your
hard drive.)
1 Turn off the computer.
2 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3 Connect the computer to an electrical outlet.
4 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait
too long and the Windows logo appears, continue to wait until you see the Windows desktop.
Then shut down your computer and try again.
5 When the boot device list appears, highlight the device from which you want to boot and
press <Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
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Changing Printer Modes
NOTE: Changing this setting only takes effect if your computer is connected to a docking station.
Set the Parallel Mode option according to the type of printer or device connected to the
parallel connector. To determine the correct mode to use, see the documentation that came with
the device.
Setting Parallel Mode to Disabled disables the parallel port and the port’s LPT address, freeing
computer resources for another device to use.
Changing COM Ports
NOTE: Changing this setting only takes effect if your computer is connected to a docking station.
Serial Port allows you to map the serial port COM address or disable the serial port and its address,
freeing computer resources for another device to use.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer
in the troubleshooting process and provides for restoration of the operating system, application
software, and hardware drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician-assisted technical support, online technical support is available at
support.dell.com. Additional technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration2.
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the
standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the
computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the application software that is
preinstalled on the computer during the manufacturing process (Microsoft Office, Norton
Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC
Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones
for telephonic modems, docking stations/port replicators, networking products, and all associated
cabling are included.
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Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or application software sold
by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all
third-party software and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer system,
examine all FCC registration labels located on the bottom, side, or back panel of your computer, on
card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A
rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC
Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is
considered to be a Class B digital device.
Once you have determined your system’s FCC classification, read the appropriate FCC notice.
Note that FCC regulations provide that changes or modifications not expressly approved by Dell
could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference that may cause
undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
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harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
•
Model number: PP02X
•
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
100
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: us_latin_services@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
E-mail for servers and EMC:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
Aruba
General Support
Australia (Sydney)
E-mail (Australia): au_tech_support@dell.com
0-810-444-3355
toll-free: 800-1578
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61
Home and Small Business
1-300-655-533
City Code: 2
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 32
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Technical Support
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Technical Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
0800 90 3355
0800 90 3390
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
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toll-free: 1-866-278-6820
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
Cayman Islands
General Support
Chile (Santiago)
Sales, Customer Support, and Technical Support
1 866 440 3355
1-800-805-7541
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: cn_support@dell.com
City Code: 592
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
592 818 1350
Technical Support (Dell™ Dimension™ and
Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/dk/da/emaildell/
Country Code: 45
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: support.euro.dell.com/fi/fi/emaildell/
Country Code: 358
Technical Support
09 253 313 60
City Code: 9
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
Switchboard (calls from outside of France)
0825 004 700
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
106
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06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Greece
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: apsupport@dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
India
2969 3105
Technical Support
1600 33 8045
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: dell_direct_support@dell.com
Country Code: 353
Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
108
General Support (dial from within Jamaica only)
Appendix
02 577 821
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Penang, Malaysia)
City Code: 2
Fax
2194-6202
Switchboard
2194-6000
Technical Support (Electronics and Accessories)
604 633 4949
toll-free: 080-200-3801
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Technical Support
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 88 0193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 88 1306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 88 1386
Country Code: 60
City Code: 4
Customer Service (Penang, Malaysia)
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Appendix
toll-free: 0800 105
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support
020 674 45 00
Country Code: 31
Technical Support Fax
020 674 47 66
City Code: 20
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00
E-mail (Australia): au_tech_support@dell.com
Country Code: 64
Technical Support (for desktop and portable
computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
Nicaragua
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
General Support
001-800-220-1006
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/no/no/emaildell/
Country Code: 47
Technical Support
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
112
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Country Code: 65
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
Appendix
113
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/se/sv/emaildell/
Country Code: 46
Technical Support
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
114
Appendix
20 140 14 44
Technical Support Fax
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: ap_support@dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Country Code: 66
Customer Service (Penang, Malaysia)
604 633 4949
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
Appendix
115
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
Uruguay
116
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
General Support
Appendix
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Appendix
117
118
Appendix
www.dell.com | support.dell.com
Index
A
air vents
description, 19
system view, 19
audio connectors
description, 15
system view, 15
audio device
connecting, 47
B
battery
charge gauge, 29
charging, 29
checking the charge, 28
description, 20
health gauge, 29
installing, 30
low-battery warning, 29
performance, 27
power meter, 29
removing, 30
storing, 31
system view, 20
C
CDs, 45
characters
unexpected, 44
computer
crashes, 66
restore to previous state, 71
specifications, 89
conflicts
drivers, 70
resolving software and
hardware
incompatibilities, 74
connecting
audio device, 47
TV, 47
Connecting to a Wireless
Local Area Network, 54
copying CDs
general information, 45
helpful tips, 46
how to copy a CD, 45
crashes, 66
D
damaged computer
testing, 68
Dell
support site, 10
device status lights
description, 12
display
description, 11
system view, 11
display latch
description, 11
system view, 11
display latch button
description, 13
system view, 13
docking device latch
description, 20
system view, 20
documentation
help file, 9
online, 10
Setup Diagram, 9
drivers
definition, 69
reinstalling, 70
troubleshooting, 70
drives
fixing problems, 64
See hard drive, 87
DVDs, 45
Dell support policy, 98
Device Driver Rollback, 70
device latch release
description, 17
system view, 17
E
e-mail
fixing problems, 67
Index
119
120
Index
F
K
fan
description, 20
system view, 20
keyboard
description, 13
fixing problems, 44
shortcuts, 40
system view, 13
unexpected characters, 44
Finding Information, 9
finding solutions, 59
floppy drive
fixing problems, 64
keyboard status lights
description, 14
system view, 14
modem connector
description, 19
system view, 19
module bay
about, 31
description, 17
swapping devices while the
computer is running, 35
swapping devices while the
computer is turned off, 32
system view, 17
keypad
numeric, 39
H
hard drive
description, 16, 20
replacing, 87
system view, 16, 20
N
L
network
fixing problems, 54
hardware
drivers, 69
labels
Microsoft Windows, 9
Service Tag, 9
Hardware Troubleshooter, 74
network connector
description, 18
system view, 18
line conditioners, 25
Help and Support Center, 10
help file, 9
accessing, 61
M
I
memory
adding, 77
removing, 79
IEEE 1394 connector
description, 15
system view, 15
Internet connection
about, 21
options, 21
setting up, 21
IRQ conflicts, 74
120
Index
Microsoft Windows label, 9
Mini PCI card
installing, 81
Mini PCI card, modem, and
memory module cover
description, 20
system view, 20
modem
adding, 84
O
operating system
reinstalling, 71
reinstalling Windows XP, 71
P
PC Card slot
description, 15
system view, 15
PC Cards
fixing problems, 66
PC Restore, 71
power
fixing problems, 31
protection devices, 25
turning off your computer, 26
power button
description, 11
system view, 11
printer
cable, 23
connecting, 23
setting up, 23
USB, 23
problems
restore to previous state, 71
programs
crashes, 66
fixing problems, 66
not responding, 67
shutting down your
computer, 26
software
fixing problems, 66
reinstalling software, 70
speakers
description, 13
system view, 13
specifications, system, 89
surge protectors, 25
S-video TV-out connector
description, 18
system view, 18
System Restore, 71
system setup program
commonly used options, 96
purpose, 95
screens, 96
viewing, 96
R
system specifications, 89
RAM. See memory
system views
back, 17
bottom, 17, 20
front, 11
left side, 15
right side, 16
reinstalling
drivers, 70
Windows XP, 71
S
security cable slot
description, 16-17
system view, 16-17
Service Tag, 9
Setup Diagram, 9
T
Tell Me How help file
accessing, 61
troubleshooting
about, 59
cannot save to floppy disk, 64
conflicts, 74
Device Driver Rollback, 70
drivers, 69
dropped or damaged
computer, 68
e-mail problems, 67
external keyboard
problems, 44
Hardware Troubleshooter, 74
Help and Support Center, 10
network problems, 54
PC Card problems, 66
power problems, 31
program crash, 66
program stopped
responding, 67
restore to previous state, 71
scanner problems, 64
unexpected characters, 44
wet computer, 67
turning off your computer, 26
TV
connecting, 47
U
UPS, 26
USB connector
description, 18
system view, 18
touch pad, 42
customizing, 43
description, 13
system view, 13
Index
121
122
Index
V
video connector
description, 19
system view, 19
W
wet computer, 67
Windows XP
Device Driver Rollback, 70
Hardware Troubleshooter, 74
help, 61
Help and Support Center, 10
reinstalling, 71
System Restore, 71
122
Index