Mitel SIP USER AND ADMINISTRATOR GUIDE 5320 Specifications

MITEL
CLOUD ENDPOINT
5320 SIP USER AND ADMINISTRATOR GUIDE
RELEASE 6.0
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel
and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
Mitel is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel Cloud Enpoint
5320 SIP Phone - SIP User and Administrator Guide
Release 8.0
March 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved
ii
Table of Contents
GETTING STARTED ................................................................................................. 1
SIP User Accounts and Passwords.................................................................................... 1
SIP Administrative Mode .................................................................................................... 1
About your SIP Phone ....................................................................................................... 1
TIPS FOR YOUR COMFORT AND SAFETY ............................................................ 4
Don't cradle the handset! ................................................................................................... 4
Protect your hearing .......................................................................................................... 4
Adjust the viewing angle .................................................................................................... 4
USING YOUR DEFAULT PHONE WINDOW AND KEYS ......................................... 5
Call Encryption Indicator .................................................................................................... 6
Accessories for Your Phone............................................................................................... 6
Headsets .......................................................................................................................................... 6
SUPPORTING DOCUMENTATION ........................................................................... 7
Accessing the Web Configuration Tool Online Help ........................................................... 7
Accessing Other Documentation ........................................................................................ 7
CUSTOMIZING YOUR PHONE ................................................................................. 8
MENU Key Menu Interface ................................................................................................ 8
Web Configuration Tool ..................................................................................................... 8
Web Configuration Tool Accounts and Passwords ......................................................................... 8
Accessing the Web Configuration Tool............................................................................................ 9
Selecting Menu Options ..................................................................................................... 9
Entering Numbers and Letters ......................................................................................... 10
Ringer Volume Control..................................................................................................... 11
Handset Volume Control .................................................................................................. 11
Speaker Volume Control .................................................................................................. 11
Display Contrast Control .................................................................................................. 11
Specify Language ............................................................................................................ 11
Specify Text Size ............................................................................................................. 11
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5320 SIP Phone SIP User and Administrator Guide
PERSONAL KEYS................................................................................................... 12
Line Keys ......................................................................................................................... 12
Pre-assigned Personal Keys ............................................................................................ 12
Using Your IP Phone with Mitel Unified Communicator Express ...................................... 13
MAKING AND ANSWERING CALLS ...................................................................... 14
Dial by Number .............................................................................................................................. 14
Dial by Name ................................................................................................................................. 14
Dial by SIP URL or IP Address ...................................................................................................... 14
Dial by People Entry ...................................................................................................................... 15
Dial by Call History Entry ............................................................................................................... 15
Redial ............................................................................................................................................. 15
Answering Calls ............................................................................................................... 16
Answer a Call ................................................................................................................................. 16
Auto Answer................................................................................................................................... 16
Answer a Call Waiting .................................................................................................................... 16
Calling and Called Party Display ................................................................................................... 17
CALL HANDLING .................................................................................................... 18
Hold ................................................................................................................................. 18
Hold a Call ..................................................................................................................................... 18
Retrieve a Call from Hold ............................................................................................................... 18
Change On-Hold Settings .............................................................................................................. 18
Call Forward .................................................................................................................... 18
Call Transfer .................................................................................................................... 19
Transfer.......................................................................................................................................... 19
Transfer a Call to a Third Party Already on Hold ........................................................................... 19
Conference Call (Three-Way) .......................................................................................... 19
Conference .................................................................................................................................... 20
Add a Party On Hold to a Call in Progress .................................................................................... 20
Return to a Conference Call after Accepting an Outside Caller ....................................................20
Messages - Advisory ....................................................................................................... 20
USING ADVANCED FEATURES ............................................................................ 21
Do Not Disturb ................................................................................................................. 21
Call History ...................................................................................................................... 21
View a Call History Entry ............................................................................................................... 21
Delete a Call History Entry ............................................................................................................. 22
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5320 SIP Phone SIP User and Administrator Guide
Call a Call History Entry ................................................................................................................. 22
Handset, Handsfree and Headset Modes ........................................................................ 22
Switch between Handset and Handsfree ...................................................................................... 22
Switch between Handset and Headset .......................................................................................... 22
Switch between Headset and Handsfree ...................................................................................... 23
Muting a Call.................................................................................................................... 23
People ............................................................................................................................. 23
Create a People Entry .................................................................................................................. 23
Modify a People Entry .................................................................................................................... 24
Delete a People Entry .................................................................................................................... 24
Call a People Entry ........................................................................................................................ 24
RSS Feed ........................................................................................................................ 25
Enable/Disable RSS Feed ............................................................................................................. 25
Shared Lines and Keys .................................................................................................... 25
Shared Lines and Keys Programming Requirements ................................................................... 25
Programming Shared Line Keys .................................................................................................... 31
Shared Line Key Status ................................................................................................................. 32
Programming Busy Lamp Field Keys ............................................................................................ 33
Time and Date ................................................................................................................. 39
Change the Time and Date ............................................................................................................ 39
Call Forking ..................................................................................................................... 40
ADMINISTRATOR TOOLS ...................................................................................... 41
SIP Administrator Phone Passwords ............................................................................... 41
Change Phone Passwords ............................................................................................................ 41
SPECIFICATIONS ................................................................................................... 41
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 42
Elements of Your Cordless Module and Accessories ....................................................... 44
Handset/Headset Combinations ...................................................................................... 44
Pairing the Cordless Module and Accessories ................................................................. 44
Pairing a DECT Cordless Accessory with a DECT Cordless Module ...........................................44
Unpairing an Accessory ................................................................................................................. 45
Cordless Module LED Indicators...................................................................................... 46
Using the Mute Key on a Cordless Device ....................................................................... 46
Using the Volume Keys on Cordless Device .................................................................... 46
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5320 SIP Phone SIP User and Administrator Guide
USING THE MITEL CORDLESS HANDSET ........................................................... 47
Elements of the Cordless Handset ................................................................................... 47
Answer a Call .................................................................................................................. 48
Hang up ........................................................................................................................... 48
Dialing – Auto Dial Disabled............................................................................................. 48
Dialing – Auto Dial Enabled ............................................................................................. 48
Handset Alerting Tones and LEDs ................................................................................... 49
USING THE MITEL DECT CORDLESS HEADSET ................................................ 50
Answer a Call .................................................................................................................. 50
Hang Up .......................................................................................................................... 51
Dialing – Auto Dial Disabled............................................................................................. 51
Dialing – Auto Dial Enabled ............................................................................................. 51
Headset Alerting Tones and LEDs ................................................................................... 51
USING THE CORDLESS DEVICES APPLICATION ............................................... 53
Low Battery Level ............................................................................................................ 53
Viewing Cordless Module Information .............................................................................. 53
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5320 SIP Phone SIP User and Administrator Guide
G etting S tarted
®
In SIP mode, the Mitel 5320 SIP Phone manages its own call states and features. SIP uses the
Internet to connect your phone to other SIP phones. You can make calls on the Public Switched
Telephone Network (PSTN), or “regular”, phone network. You can also call other SIP phones by
using SIP URL or IP address (only from the Web Configuration Tool). If you are registered with a
SIP Service Provider, you may also be able to use the Web Configuration Tool to place a call by
user ID name or extension number.
For information about programming features on your SIP-supported phone, refer to this guide and
to the Web Configuration Tool online Help (see Supporting Documentation on page 7).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators. You
need a SIP User account in order to
•
Register your phone with your SIP Service Provider
•
Make calls by dialing a user ID name or extension number (only from the Web Configuration
Tool)
If you do not have a SIP user account, you can still use your phone with limited access to SIP
features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to
•
Modify network configuration settings and SIP Service Provider information
•
Access SIP setting menus through the Web Configuration Tool Administrator pages.
See Administrator Tools on page 41 for more information.
About your SIP Phone
The Mitel 5320 SIP Phone is a full-feature, dual port, dual mode enterprise-class telephone that
provides voice communication over an IP network. It features a large graphics display (160 x 320)
and self-labeling keys. The 5320 SIP Phone offers 8 programmable multi-function keys for onetouch feature access. This phone provides ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers.
For more key and feature information, see Elements of Your Phone on page Error! Bookmark
not defined..
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5320 SIP User and Administrator Guide
Figure 1. The 5320 SIP Phone
Table 1: Elements of Your Phone
Feature
Function
1) Display
Provides a large, high-resolution viewing area that assists you in selecting and
using phone features.
2) Ring/Message
Indicator
Flashes to signal an incoming call and to indicate a message waiting in your
voice mailbox.
3) Volume, Speaker and
Mute Controls
Provide the following audio control capability:
(UP) and
(DOWN) provide volume control for the ringer, handset, and
handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your phone's
handset, headset or handsfree microphone off during a call.
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5320 SIP Phone SIP User and Administrator Guide
Feature
4) Fixed Function Keys
Function
Give you access to the following phone functions:
(MENU) : provides access to menus for your phone's additional features.
(CANCEL) : ends a call when pressed during the call, and, when you are
programming the phone, eliminates any input and returns to the previous menu
level.
(REDIAL) : calls the last number dialed.
(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or establishes a three-party
conference call.
(MESSAGE) : provides access to your voice mailbox and flashes to notify
you of messages waiting in your voice mailbox. Note : The Ring/Message
indicator also flashes when messages are waiting.
5) Keypad
Use to dial.
6) Navigation Page Keys Use to display additional pages of information. The 5320 has two page
navigation keys: Back and Next.
7) Programmable
Feature Keys and
Softkeys
Provides 8 self-labeling keys that can be programmed as Speed Dial keys,
feature keys, or line appearance keys, according to your communication needs.
On your home page the two bottom left feature keys are always your Prime Line
keys. The top three keys on each side are softkeys.
8) Handsfree Speaker
Provides sound for Handsfree calls and background music.
9) Handset
Use for handset calls. If you are in headset or handsfree mode, you do not need
to use the handset.
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5320 SIP User and Administrator Guide
T IP S F OR Y OUR C OMF OR T AND S AF E T Y
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the
base unit.
Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a. For a high-angle mount, hinge the two lower hooks into the bottom set of notches and
snap the two upper hooks into the middle set of notches.
b. For a low-angle mount, hinge the two lower hooks into the middle set of notches and
snap the two upper hooks into the top set of notches.
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5320 SIP Phone SIP User and Administrator Guide
Us ing Y our Default P hone W indow And K eys
The 5320 SIP Phone default phone window (not shown) is very similar to the 5330, except the
page navigation keys are non-functional for the 5320. Also, the 5320 has a black bezel instead of
a silver one.
Figure 2: 5330 and 5340 IP Phone Windows
Table 2: 5320 SIP Phone Default Window and Keys
Feature
Function
Softkeys
Provide prompts in most phone applications. These are non-programmable
feature keys that are specific to the application or state of the set. The 5320
provides three softkeys.
Programmable Keys
Launch specific call control features. Use the MENU key or the Web
Configuration Tool to program these keys. The 5320 provides 6 programmable
keys, plus two Prime Line keys.
Page Navigation Keys
The 5320 does not support page navigation keys.
Status Line
Displays time and date.
Information Area
Provides information about the current state of the set. For example, if Do Not
Disturb is enabled, the message *DND ON* appears here. This area also
displays the RSS feed, if programmed. The second line of the information area
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5320 SIP User and Administrator Guide
displays the user name for the set.
Footer
Shows Page Indicator.
Call Encryption Indicator
The 5320 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and Transport
Layer Security (TLS) for voice encryption when connected to a phone that also supports SRTP or
TLS. SRTP is enabled by default. You can enable SRTP or TLS on your phone using the Media
Configuration page of the Web Configuration Tool. (See Accessing the Web Configuration Tool
Online Help on page 7.)
Accessories for Your Phone
Headsets
The 5320 SIP Phone supports Mitel-approved headsets with a Feature Control Switch. Install the
headset only in the dedicated headset jack on the back of the phone. Installation disables your
handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug
restores handset operation.
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5320 SIP Phone SIP User and Administrator Guide
S upporting Doc umentation
Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool
on page 8 ).
2. Scroll to the bottom of the page.
3. In the left pane, under Support, click Help. The Help system opens, presenting links to the
User Web Configuration Tool online Help and to this guide.
Note: If you have administrative privileges, you will have access to both the User and
the Administrator Web Configuration Tool online Help systems.
Accessing Other Documentation
To access other Mitel phone and peripheral documentation, in your browser, go to
http://edocs.mitel.com/UG/Index.html.
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5320 SIP User and Administrator Guide
C us tomizing Y our P hone
To customize and use your phone features, use either of the following two interfaces:
•
MENU Key Menu Interface
•
Web Configuration Tool
MENU Key Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s Settings menu
interface provides access to additional features.
To access the Settings menu interface, press the MENU key
.
Web Configuration Tool
The Web Configuration Tool is an optional tool that you can use in addition to your phone to
make calls and to personalize and modify your phone settings.
You can access the Web Configuration Tool from any personal computer (PC) connected to the
Internet and running a web browser that is one of the following:
•
Mozilla Firefox 14 or later
•
Internet Explorer 8 or later
•
Any equivalent browser
If your network is protected by a firewall, you may not be able to access your
phone using the Web Configuration Tool from outside the firewall.
Note:
Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account
determines the type of web configuration pages you can access when you connect to the phone.
Your Administrator may change the default user name and password settings. If necessary,
obtain your new user name and password from your Administrator.
Table 3: Web Configuration Tool Default User Names and Passwords
Default User Name
User
User's DN
Default Password (5320 SIP Phone)
hello
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5320 SIP Phone SIP User and Administrator Guide
Note: For Administrator default user name and password, see Administrator Tools on
page 41.
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone, do the following to obtain your phone’s IP address:
a. Simultaneously press and hold the UP
b. Continue to hold the DOWN
c.
and DOWN
volume keys.
volume key and release the UP
Press 234 on the telephone keypad and release the DOWN
NE T W OR K SE T T ING S ? appears.
volume key.
volume key.
d. Press #. (No).
NE T W OR K P AR AME T E R S ? appears
e. Press * (Yes).
VIEW CURRENT VALUES? appears.
f.
Press * (Yes).
VIEW CURRENT NETWORK? appears.
g. Press * (Yes).
CURRENT NETWORK PARMS appears.
h. Press the DOWN
volume key until PHONE IP ADDRESS appears.
2. Write down the IP address, and then press the blue Menu
default display.
key twice to return to the
3. On your PC, launch your browser.
4. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
5. In the appropriate fields, enter your Web Configuration Tool user name and password.
6. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 41 for
administrative options.
Note: If you need help programming features, access the online help system in the
Web Configuration Tool (see Accessing the Web Configuration Tool Online Help on
page 7).
Selecting Menu Options
On the 5320 SIP Phone, press the corresponding softkeys to select menu items on the display.
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5320 SIP User and Administrator Guide
Entering Numbers and Letters
Depending on the context, the 5320 SIP Phone’s keypad allows you to enter only numbers, or
numbers, letters, and some special characters. You can dial
•
Extension numbers
•
Phone numbers (PSTN numbers)
Letters correspond to those on the keypad, and characters to below. A flashing cursor indicates
the position of the character you are entering. The cursor automatically advances after one
second, or when you press a different keypad key.
To enter letters and special characters:
•
Rapidly press the appropriate number key until the desired character appears on the display.
To enter an uppercase letter:
•
Press
(UP) before entering the letter. Press
(DOWN) to return to lowercase mode.
To delete the character last entered:
•
Press the <−− softkey.
Table 4: Letter and Character Entry
Press
Dial Pad
Key
Once
Twice 3 Times 4 Times
5 Times
6 Times
~
|
7 Times
8 Times
9 Times
_
1
1
space
?
!
2
2
a
b
c
3
3
d
e
f
4
4
g
h
i
5
5
j
k
l
6
6
m
n
o
7
7
p
q
r
8
8
t
u
v
9
9
w
x
y
z
0
0
+
&
%
$
\
“
*
*
.
=
:
/
;
,
–
#
#
@
(
)
[
]
<
>
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5320 SIP Phone SIP User and Administrator Guide
Ringer Volume Control
To adjust the ringer volume control:
•
When the phone is ringing, press
(UP) or
(DOWN)
Handset Volume Control
To adjust handset volume:
•
When the handset is in use, press
(UP) or
(DOWN)
Speaker Volume Control
When on a handsfree call, press
(UP) or
(DOWN)
Display Contrast Control
To adjust display contrast:
•
When the phone is idle, press
(UP) or
(DOWN)
Specify Language
Use the Web Configuration Tool to specify the language in which prompts and applications
display.
Note: Languages supported on the 5320 may differ from those supported on the PBX.
If the phone is configured for an unsupported language, the prompts may appear in your
selected language but the Application language for the phone defaults to English. The
Language window displays "(name of the selected language)(Unsupported)".
Specify Text Size
To specify the text size that displays on the phone:
1. Press the blue Menu key
.
2. Press Settings.
3. Press Text Size.
4. Select Large Text or Small Text.
5. Press Save.
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5320 SIP User and Administrator Guide
P ers onal K eys
Use the Web Configuration Tool to program features on the phone's various keys. The following
features can be programmed:
•
Speed Dial
•
Shared Line
•
Call History
•
People
•
Forwarding
•
Do Not Disturb (DND)
•
Advisory Message on/off
•
PC Application
•
Headset on/off
•
RSS Feed
•
HTML Application
Use the Web Configuration Tool to clear the programming from a key if it is no longer being used.
See the Web Configuration Tool Online Help for details about programming features to phone
keys.
You can program any Personal key that isn’t a prime line key. For example, you can program a
key as a Speed Dial for one-touch dialing. You can also view, modify, or delete the information
programmed on any Personal key except Line 1, Line 2, Line 3, and Line 4.
Note:
You cannot change your Personal key settings while on a call.
Note: You can use the Web Configuration Tool to easily program, edit, and delete
programmable key information. For key programming settings, instructions, and phone
layouts, refer to the About the Key Programming Page topic in the Advanced Features
section of the Web Configuration tool online help. Also see Using Advanced Features on
page 21. Instructions for programming personal keys using the phone itself are supplied
in the following sections.
For information about programming shared line keys, see Shared Lines and Keys on page 25.
Line Keys
Line keys allow you to make and answer calls according to line or caller information. The 5320
SIP Phone has four Line keys. If one line is busy, incoming calls are received on the next
available Line key. Each phone has a pre-assigned Prime Line (Line 1) key.
Pre-assigned Personal Keys
Your SIP phone has the four line keys pre-assigned on the Page 1 display.
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5320 SIP Phone SIP User and Administrator Guide
Using Your IP Phone with Mitel Unified Communicator Express
When used with Unified Communicator® Express application, the 5320 SIP Phone becomes a
powerful communications tool that helps customers streamline communications between people
and organizations. This leads to improved productivity, enhanced customer service, reduced
costs, and ultimately improved business process integration.
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5320 SIP User and Administrator Guide
Making and Ans wering C alls
You can make and receive calls using the handset, headset or handsfree speaker. You can dial
by extension number or phone number, user ID name, SIP URL, or IP address. You can also dial
a Call History or People entry.
If you are registered with a SIP Service Provider and want to dial a “regular” phone number, your
SIP Service Provider must provide access to the PSTN. To dial a SIP user name or extension
number, you must be registered with a SIP Service Provider. For more information, contact your
Administrator.
Dial by Number
1. Lift the handset (optional).
2. If you want to use a line other than Line 1, press a Line key.
3. Do one of the following:
Dial the number.
Press a Speed Dial key.
Press
(REDIAL). (See Redial on page 15.)
Dial by Name
To dial by a user ID name, you must be registered with a SIP Service Provider. This must also be
programmed using the Web Configuration Tool.
1. Lift the handset.
2. Press Name.
3. Enter the Name of the party you want to call.
Note: If the name has more than 20 characters, only the last 20 characters appear on the
display.
4. Press Dial or # (the pound key).
Dial by SIP URL or IP Address
To dial by a SIP URL or IP Address, you must be registered with a SIP Service Provider. This
must also be programmed using the Web Configuration Tool.
1. Lift the handset (optional).
2. Press URL, then enter the SIP URL or IP address of the party you want to call.
Note: If the SIP URL exceeds 20 characters, only the last 20 characters appear.
3. Press Dial or # (the pound key).
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5320 SIP Phone SIP User and Administrator Guide
Dial by People Entry
1. Press MENU
, and then press >> until PEOPLE? appears.
2. Press OK. PEOPLE <number of items> appears on the display.
3. Press
(UP) and
(DOWN) to navigate to the entry you want to call.
4. Press Dial or # (the pound key).
5. Lift the handset (optional).
Note: To dial from your People using the Web Configuration Tool, access the tool’s People page
(see Accessing the Web Configuration Tool on page 8).
Dial by Call History Entry
1. Press MENU
, and then press >> until CALL HISTORY? appears.
2. Press OK, and then press Next or Prev to navigate to the desired call history type (Missed
Calls, Answered Calls, or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press
(UP) and
(DOWN) to navigate through the call history entries.
5. Do one of the following:
•
Press Dial or # (the pound key) to call this call history entry. The entry is dialed and the
phone returns to the default display.
•
Press Detail to see calling name and time details.
•
Press Delete to delete the current call history entry.
Redial
1. Lift the handset (optional).
2. Press
(REDIAL). The last number you dialed appears in the display.
3. Do one of the following:
•
Press Dial to dial this number
•
Press
(REDIAL) to scroll the list of previously-dialed numbers and then press Dial
when the desired number is displayed.
Note: The redial list is maintained even after the phone reboots and is updated periodically. If a
power failure occurs during the update, it is possible that one or more previously-dialed
numbers may be lost.
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5320 SIP User and Administrator Guide
Answering Calls
Incoming calls ring Line 1, if all lines are free, or the next available line. If all lines are busy and
Call Forward – Busy is not enabled (see Enable/Disable Call Forward on page Error! Bookmark
not defined.), callers hear a busy signal.
When the phone rings, the Ring/Message Indicator and the associated Line key flash, and the
name of the caller appears in the information area.
Answer a Call
To answer a call, do one of the following:
•
In handset mode, lift the handset.
•
In headset mode, press the Headset key, then press the flashing Line key.
•
In handsfree mode, press
(SPEAKER), or press the flashing Line key.
For more information about handset, handsfree (Speaker), or headset calls, see Handset,
Handsfree and Headset Modes on page 22.
Auto Answer
You can use Auto Answer to automatically answer incoming calls in handsfree or headset mode.
To enable or disable Auto Answer:
•
Access the Feature Configuration page of the Web Configuration tool (see Accessing the
Web Configuration Tool on page 8).
To answer an Auto Answer call:
•
Begin speaking when the call arrives.
To end an Auto Answer call, do one of the following:
•
Press
•
Wait for the caller to hang up.
(CANCEL).
Answer a Call Waiting
The 5320 SIP Phone allows a default quantity of three calls waiting while you are on a call. New
calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of
the new caller appears, and the corresponding Line key flashes. If all lines are busy, callers hear
a busy signal. (Number of calls waiting is dependent upon the number of Line keys you have
programmed.)
To answer a waiting call:
•
Press the flashing Line key of the call waiting. The current call is put on hold, and you are
connected to the new caller.
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5320 SIP Phone SIP User and Administrator Guide
To return to the original call:
•
Press the associated flashing Line key.
Calling and Called Party Display
SIP phones display the true (programmed) identity of the called/calling party rather than the
standard number/name display.
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5320 SIP User and Administrator Guide
C all Handling
Hold
The 5320 SIP Phone supports a maximum of four simultaneously held calls.
When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds
you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the
handsfree speaker. You can disable this beep if desired, using the Web Configuration Tool.
Note: The call hold tone takes precedence over Music On Hold.
Hold a Call
•
Press
(HOLD). The associated Line key flashes.
Retrieve a Call from Hold
•
Press the associated flashing Line key. The Line key changes from flashing to lit solid.
Change On-Hold Settings
•
Access the Feature Configuration page of the Web Configuration (see Accessing the Web
Configuration Tool on page 9). Note: You cannot change your hold settings while in a call.
Call Forward
Call Forward redirects incoming calls to an alternate number. Choose from the following Call
Forward options:
•
Call Forward – Always redirects all incoming calls
•
Call Forward – No Answer redirects calls if you don’t answer after the programmed number
of rings (1 – 10)
•
Call Forward – Busy redirects calls when all lines are busy.
Notes:
1.
All Call Forward options are OFF by default.
2.
You can turn on Call Forward No Answer and Call Forward Busy at the same time.
3.
You cannot change your Call Forward settings while in a call.
To program, enable, or disable Call Forward using the Web Configuration Tool, access the
Feature Configuration page (see Accessing the Web Configuration Tool on page 9).
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5320 SIP Phone SIP User and Administrator Guide
Call Transfer
You can transfer an active call to another party (one line must be free on your phone). The 5320
SIP Phone supports four lines. If all lines are busy on your phone, no calls can be transferred.
Note: During a conference call, any party can perform a call transfer when one line on the phone
that initiated the conference call is not in use. For conference call information, see Conference Call
(Three-Way) on page 19.
Transfer
To Transfer an active call:
1. Press
(TRANS/CONF).
2. Dial the number of the third party.
3. Do one of the following:
•
To complete the Transfer, hang up.
•
To announce the Transfer, wait for an answer, consult, and hang up.
•
To cancel the Transfer, press
(CANCEL).
To transfer an active call during headset operation:
4. Press
(TRANS/CONF).
5. Dial the number of the third party.
6. To complete the Transfer, press the Release feature key.
Transfer a Call to a Third Party Already on Hold
1. While on a call, press
(TRANS/CONF). The call is put on hold.
2. Press the Line key of the call on hold, and then press
(TRANS/CONF).
3. Hang up.
Conference Call (Three-Way)
When two parties are connected on a call, either of those parties can originate a three-way
conference by adding a third party to the call in progress. Once three parties are connected, no
more parties can be added to that call.
A party can be involved in more than one three-way conference call at a time, but the calls cannot
be merged. For example, A and B are on a call. A adds C to create three-way conference call
ABC. B adds D to the call with A to make conference call ABD. ABC and ABD remain separate–
D is not added to conference call ABC.
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5320 SIP User and Administrator Guide
Conference
To form a Conference when a two–party call is already in place, or to add another party to an
existing Conference:
1. Press
(TRANS/CONF).
2. Dial the number of the next party.
3. Wait for an answer.
4. Press
(TRANS/CONF).
To leave a Conference:
•
Hang up or press
(CANCEL).
Add a Party On Hold to a Call in Progress
1. Press
(TRANS/CONF). The current call is put on hold.
2. Press the Line key of the party already on hold.
3. Press
progress.
(TRANS/CONF). The call put on hold in step 1 is connected to the call in
Return to a Conference Call after Accepting an Outside Caller
If the originator of a conference responds to a call from another party during a conference, the
other two conference members are put on hold.
To resume the conference, the originator must:
1. Select one of the held lines and then press
(TRANS/CONF).
2. Select the remaining held line and then press the Conf softkey.
Messages - Advisory
You can set an advisory message about your whereabouts to appear on your caller's display.
To create an advisory message, access the Feature Configuration page of the Web Configuration
Tool (see Accessing the Web Configuration Tool on page 9).
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5320 SIP Phone SIP User and Administrator Guide
Us ing Advanc ed F eatures
Do Not Disturb
Do Not Disturb (DND) stops incoming calls from ringing at your phone. If Do Not Disturb is
enabled, callers hear a busy signal.
To enable or disable Do Not Disturb, access the Key Programming page of the Web
Configuration Tool (see Accessing the Web Configuration Tool on page 9).
You can enable and disable DND by pressing the DND key.
When Do Not Disturb is enabled, *DND ON* alternates with other information in the phone’s
Status bar area. If both Call Forward and Do Not Disturb are on, *DND ON* and *FWD ON* both
display.
Call History
Call History keeps a record of your missed, answered and outgoing calls. The 5320 SIP Phone
logs the 20 most recent missed calls, the 15 most recent answered calls, and the 15 most recent
outgoing calls. The most recent call appears at the top of each log.
Call History records calling party name, number, SIP URL or IP address, call duration, and the
time and date of each call. When you have missed incoming calls, the number of calls appears in
the information display area of your phone’s display (for example, *2 CALLS*). You can disable
this display using the Display Control section of the Feature Configuration page of the Web
Configuration Tool.
To view History entries using the Web Configuration Tool, access the tool’s Call History page
(see Accessing the Web Configuration Tool on page 9).
Note: Call history information is saved automatically every 4 hours. If you reset your
phone in that 4-hour interval, any call history generated during that time will not be
stored.
View a Call History Entry
1. Press MENU
, and then press >> until CALL HISTORY? appears.
2. Press OK, and then press Next to navigate to the desired call history type (Missed Calls,
Answered Calls or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press
(UP) and
(DOWN) to navigate through the call history entries.
5. When the desired entry appears, press Detail , and then press << and >> to scroll the entry
information.
6. When you have finished, press Done.
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5320 SIP User and Administrator Guide
7. Press MENU
to return to the default display.
Note: To view Call History entries using the Web Configuration Tool, access the tool’s
Call History page (see Accessing the Web Configuration Tool on page 9).
Delete a Call History Entry
Note: You can delete all entries in a Call History using the Delete All button on the Call
History page of the Web Configuration tool.
To delete selected entries in a Call History:
1. Press MENU
, and then press >> until CALL HISTORY? appears on the display.
2. Press OK, and then press Next to navigate to the desired call history type (Missed Calls,
Answered Calls or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press
(UP) and
(DOWN) to navigate through the call history entries.
5. When the desired entry appears, press Delete. CONFIRM DELETE? appears.
6. Press Yes. The entry is deleted.
7. Press MENU
to return to the default display.
Call a Call History Entry
•
See Dial by Call History Entry on page 15 to quickly dial a Call History entry.
Handset, Handsfree and Headset Modes
Switch between Handset and Handsfree
To go from handset to handsfree mode:
1. Press
(SPEAKER).
2. Hang up the handset. Use the handsfree speaker to communicate with your party.
To go from handsfree to handset mode:
•
Lift the handset, and use it to communicate with your party.
Switch between Handset and Headset
To go from handset to headset mode:
1. Press the Headset key. The Headset key light turns ON.
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5320 SIP Phone SIP User and Administrator Guide
2. Hang up the handset. Use the headset to communicate with your party.
To go from headset to handset mode:
1. Lift the handset.
2. Press the Headset key. The Headset key turns OFF. Use the handset to communicate with
your party.
Switch between Headset and Handsfree
To go from headset to handsfree mode:
•
Press the Headset key, and then press
(SPEAKER). The Headset key turns OFF. Use
the handsfree speaker to communicate with your party.
To go from handsfree to headset mode:
•
Press the Headset key. The Headset key turns ON. Use your headset to communicate with
your party.
Muting a Call
To mute your phone so your party cannot hear you:
•
Press
(MUTE). The
(MUTE) key turns ON.
To turn Mute off and return to the conversation:
•
Press
(MUTE) again. The
(MUTE) key turns OFF.
People
The People Application is a scrollable list of contacts from which you can make a call. The 5320
holds a maximum of 50 People contacts. Using the User Web Configuration tool, the maximum is
60 contacts, but only 50 will display on the phone set.
People entries contain the contact’s name (maximum of 20 characters), and the contact's
number, SIP URL, or IP address.
The SIP URL and IP Address are programmable from the Web Configuration
Tool only.
Note:
To create, modify, or make calls from your People using the Web Configuration Tool, access the
tool’s People page (see Accessing the Web Configuration Tool on page 9).
Create a People Entry
1. Press MENU
, and then press >> until PEOPLE? appears.
2. Press OK. PEOPLE: <number of items> appears.
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5320 SIP User and Administrator Guide
3. Press
appears.
(UP) and
(DOWN) to navigate through the entries until ENTRY EMPTY!
4. Press AddNew. PROGRAM ADDRESS? appears.
5. Press Yes to enter the number, IP address, or SIP URL of the contact. Press <−−− to delete
characters.
6. Press Submit. After the information is saved, PROGRAM NAME? appears.
7. Press Yes, and then enter the name of the contact. This name appears in the People list.
8. Press Submit. After the information is saved, the name of the contact appears.
9. Press MENU
to return to the default display.
Modify a People Entry
1. Press MENU
, and then press >> until PEOPLE? appears.
2. Press OK. PEOPLE: <number of items> appears.
3. Press
(UP) and
(DOWN) to navigate to the entry you want to modify.
4. Press Change, and then press Edit. PROGRAM ADDRESS? appears.
5. Do one of the following:
•
To modify name, IP address, or SIP URL, press Yes, edit the information, and then press
Submit. After the information is saved, PROGRAM NAME? appears.
•
To modify a name, press No. PROGRAM NAME? appears. Press Yes, edit the name,
and then press Submit. After the information is saved, the modified name appears in the
People listing.
6. Press MENU
to return to the default display.
Delete a People Entry
1. Press MENU
, and then press >> until PEOPLE? appears.
2. Press OK. PEOPLE: <number of items> appears.
3. Press
(UP) and
(DOWN) to navigate to the entry you want to delete.
4. Press Change, and then press Delete. CONFIRM DELETE? appears.
5. Press Confirm. The entry is deleted, and ENTRY EMPTY! appears.
6. Press MENU
to return to the default display.
Call a People Entry
•
See Dial by People Entry on page 15 to call a People entry
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5320 SIP Phone SIP User and Administrator Guide
RSS Feed
RSS feeds (or “web feeds”) are text formats used to deliver information such as news and
weather reports. Your Mitel SIP Phone can act as an RSS feed reader, displaying the feed on
Line 1 of the phone display when the phone is idle. You can program one or more keys on your
phone to display an RSS feed or to display your own customized message (branding). Use the
Key Programming Page in the Web Configuration Tool to program one or more RSS feed keys.
For more information, refer to the Web Configuration Tool Online Help.
Enable/Disable RSS Feed
Once an RSS Feed key is programmed, press the key to display the feed. The LED on the key
will remain lit while the RSS feed scrolls continuously across Line 1 of your phone display. Press
the key again to stop the feed.
Note: If your Administrator has programmed a global RSS feed or branding message for
your phone, this text will be displayed when your phone is idle. When one of your
own personal RSS Feed keys is enabled, it will override any global feed set by
your Administrator for your phone.
Tip: To improve RSS readability, you can disable other displays (like Call Forwarding
and Missed Calls). Use the Feature Configuration page of the Web
Configuration Tool to set Display Controls.
Shared Lines and Keys
There are two types of shared lines:
•
SIP: basic shared line with limited features (supports call forking but does not have LED
activity and lines are not linked. This type of shared line is available in normal SIP mode).
•
SIP_SCA line type: server-enhanced Broadworks Shared Call Appearance line type
SCA line types allow calls and lines to be shared by multiple users. A SIP server provides support
for call presentation to multiple phones, call state notifications, and access control. SIP mode
shared lines are shared among users but, normally, only the user who initiates activity on the line
has full control over it. For example, if a shared line is in use (not on Hold), and secondary share
users press their corresponding line button, the shared line will not change state. If the shared
line is Ringing, or on Hold, any share user who presses the corresponding line button will change
the state of that call and get connected to the calling/held party. An exception to this scenario
occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones
support multi-call server programming.
Requirements for making calls and picking up held calls from shared lines are the same as for
normal (non-shared) lines.
Shared Lines and Keys Programming Requirements
Before programming the Shared Lines and Keys, the Broadsoft server must be configured with a
list of shared users.
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5320 SIP User and Administrator Guide
The diagram below shows an example of how Mitel Users 1 – 3 have been configured on the
Broadsoft server to communicate with 3 Mitel phones. The three lines used on these phones are
shared lines; if a call is directed to User 1 then all three phones are alerted. If User 3 answers the
call then Line 1 on Phone 1 and Line 2 on Phone 2 indicate an active line.
mitel1
User 1
mitel1a
Mitel
Phone1
mitel1b
mitel2
mitel2a
User 2
Mitel
Phone2
mitel2b
mitel3
mitel3a
User 3
mitel3b
Mitel
Phone3
Figure 3: Shared LIne Keys and User Configuration
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5320 SIP Phone SIP User and Administrator Guide
The diagram below reflects the above example, but shows how the User Configuration and Key
Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This
example applies to the following procedures describing how to program Shared Line Keys.
Figure 4: Programming and Configuration of Users and Shared Line Keys
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5320 SIP User and Administrator Guide
Your Administrator must create a user entry (on the User List Config page of the Web
Configuration tool) for the user(s) with whom you want to share a line.
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5320 SIP Phone SIP User and Administrator Guide
Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in the Line Type
field on the User List Config page.
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5320 SIP User and Administrator Guide
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5320 SIP Phone SIP User and Administrator Guide
Programming Shared Line Keys
1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320 SIP
Phone only has 8 programmable keys.)
2. Click the Key Number of the key you want to assign as a shared line.
3. From the Feature list, select Shared Line. In the example shown below, Key 12 has been
configured as a Shared Line.
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5320 SIP User and Administrator Guide
4. From the Context list, select the User ID with which to associate this key.
5. Enter a label/description for this key (optional).
6. Click Apply to apply the changes.
Shared Line Key Status
Shared lines display the following indicator lamps:
Shared Line
Status
LED Appearance
Description
Trying
Solid Red
When a user initiates a call on a shared line, the LED of that
line and the LEDs of all shared lines glow red.
Active
Solid Green
When a call has been successfully connected, the LED of that
line and the LEDs of all shared lines glow green.
Held
Flashing Red
When a user puts another party on hold, the LED of that line
and the LEDs of all shared lines flash red.
Alerting
Flashing Green
When a call is incoming, the LED of the called line and the
LEDs of all shared lines flash green.
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5320 SIP Phone SIP User and Administrator Guide
Programming Busy Lamp Field Keys
The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors
whether or not another user is on a call.
Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF
users.
Note: Before programming the Busy Lamp Field keys, the Broadsoft server must be
configured with the blflist Group, and with the capability to provide the BLF feature to SIP
phones.
In the example that follows, the “blflist” is configured on the Broadsoft sever as a BLF list
URL with two users, mitel1 and mitel2, as the monitored user IDs.
The diagram below shows an example of how Users 1 – 3 have been configured on the Broadsoft
server, with User3 (on mitel3) configured to monitor User1 and User2 (from the blflist Group).
Figure 5: User Configuration for BLF
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5320 SIP User and Administrator Guide
The diagram below reflects the above example, but shows how the User Configuration and Key
Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3
has been configured to monitor mitel1 and mitel2. This example applies to the following
procedures describing how to program BLF Keys.
Figure 6: Programming and Configuration of Users and BLF Keys
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5320 SIP Phone SIP User and Administrator Guide
The illustration below shows an example of the User List configuration for the single user on
mitel3.
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5320 SIP User and Administrator Guide
Your Administrator must configure the BLF User Group List on the User List Config page.
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5320 SIP Phone SIP User and Administrator Guide
To program a BLF Key:
1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320 SIP
Phone only has 8 programmable keys.)
2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 left is selected to monitor user mitel2 on extension 1002.
3. From the Feature list, select Speed Dial + BLF.
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5320 SIP User and Administrator Guide
4. From the Context list, you can only select the PRIME USER to associate this key.
5. Enter a label/description for this key to indicate which User is being monitored (optional).
6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed.
7. From the Type list, select name/number.
8. Click Apply to apply the changes.
The same procedure would be followed to configure mitel1a on Key 12-(left) as the BLF Key.
The BLF Key also acts as a Speed Dial key to the monitored user’s number, and a Call Pickup
key on behalf of the monitored user. The appearance of the LED indicator for the BLF key is as
follows:
BLF Line Status
BLF Indicator
Description
Idle (On hook)
Off
The user being monitored is not on a call, nor dialing a call.
The BLF key can be used as a speed dial key to the monitored
user.
Off hook/Outgoing call
Solid Red
The monitored user is in the process of placing a call. The BLF
key can be used as a speed dial key to the monitored user.
Incoming call
Flashing Green
A call is incoming for the monitored user. Press the BLF key to
pick up the call on behalf of the monitored user.
Connected call
Solid Green
The incoming call has been answered by the monitored user.
The BLF key can be used as a speed dial key to the monitored
user.
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5320 SIP Phone SIP User and Administrator Guide
Time and Date
A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the
date and time. Your Administrator configures your time zone once using the Web Configuration
Tool. If Daylight Savings Time is configured, your phone automatically adjusts to DST.
If an SNTP server is not available in your system setup, you can modify the time and date using
your phone or the Date/Time page of the Web Configuration Tool (see Accessing the Web
Configuration Tool on page 9). For more information, contact your Administrator.
Notes:
•
You cannot change your time and date settings while on a call.
•
If your phone loses power, the modified time and date are not saved.
Change the Time and Date
IMP OR T ANT : US E T HIS P R OC E DUR E ONL Y IF AN S NT P S E R V E R IS NOT P R O V IDE D. IF
AN S NT P S E R V E R IS NO T AV AIL AB L E , Y OU MUS T R E P R OG R AM T HE S E
S E T T ING S E V E R Y T IME T HE P HONE R E B OOT S .
1. Press MENU
, and then press >> until Features? appears.
2. Press OK, and then press Next until TIME AND DATE? appears.
3. Press OK. SET TIME? appears.
4. Do one of the following:
•
To change the time, press YES. 12 OR 24 HR FORMAT? appears. Proceed to Step 5.
•
To change the date, press NO. SET DATE? appears. Proceed to step 10.
5. Do one of the following:
•
To enter the time in A.M./P.M. format, press 12.
•
To enter the time using the 24-hour clock, press 24.
6. ENTER TIME appears. Enter the time (for example, 1236 for 12:36; 0220 for 02:20), and then
press Submit.
•
Press AM or PM (for 12-hour format only).
7. SET TIME? appears with the new time.
8. Press NO. SET DATE? appears.
9. Do one of the following:
•
To change the date, press YES, and then proceed to step 11 .
•
To exit, proceed to step 12.
10. Enter the date (for example, enter 161206 for 16 December 2006), and then press Submit.
SET DATE? appears with the new date.
11. Do one of the following:
•
To return to the Features menu, press NO.
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5320 SIP User and Administrator Guide
•
To return to the default display, press MENU
.
Call Forking
You can register your SIP ID with several SIP servers and have all configured aliases ring
simultaneously. The indicator lamps of all configured aliases will flash until the call is answered,
and then all lamps except the answering alias are extinguished. All Mitel SIP phones support call
forking.
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5320 SIP Phone SIP User and Administrator Guide
Adminis trator T ools
All administrator-related activities are carried out using the Web Configuration Tool. Use the Web
Configuration Tool to carry out the following activities:
•
Phone passwords
•
SIP user accounts
•
Device parameters
•
Access protocols
•
Network settings
•
Phone IP and MAC address
•
Phone firmware upgrades
•
SRTP call encryption indicator
•
Adjusting for daylight savings time
•
Configuration files
•
Hot line
•
Media configurations
•
Program configuration options
•
RSS feed
SIP Administrator Phone Passwords
To log in for the first time as an Administrator, use the default administrator name and password.
Change these passwords as soon as possible to prevent unauthorized changes to the phone.
For privacy reasons, an asterisk ( * ) appears for each character you enter.
Table 4: Default Administrator User Names and Passwords
Phone
Default Administrator Name
Default Administrator Password
admin
5320
5320 SIP Phone
Change Phone Passwords
To change user or administrator passwords:
•
Access the Users & Passwords page of the Web Configuration Tool.
S pec ific ations
For a complete list of supported features (including Sylantro and Broadsoft features) and
supported RFCs, access the Specifications topic in the Web Configuration Tool online help.
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5320 SIP User and Administrator Guide
Us ing Y our P hone with the C ordles s Module and
Ac c es s ories
Cordless handsets and cordless headsets provide you with the capability to move around within
your own office or adjacent offices while using your phone.
These cordless devices connect to your IP phone through a Mitel Cordless Module, which
attaches to the back of the phone. There is one Cordless Module types available: Digital
Enhanced Cordless Telecommunications (DECT). The DECT Cordless Module works with the
Mitel DECT Cordless Handset and Mitel DECT Cordless Headset.
The Mitel Cordless Handsets recharge in the handset cradle. The Mitel Cordless Headset rests
and recharges in a headset cradle that attaches to the side of the phone.
The Cordless Devices Application (see page 53) provides access to the configuration settings
and information screens that apply to the cordless module and accessories.
Note: The 5320e IP phone does not support the Cordless Modules.
Note: Since only one module type can be attached to the phone at any given time, you cannot, for
example, use a 5310 Conference Module when a Cordless Module is attached.
CAUTION: Attempting to remove the back plate on the phone to install a Cordless
Module before disconnecting the phone’s power supply may damage the phone.
For details on installing a Cordless Module, see the appropriate Cordless Module
and Accessories Installation Guide for Mitel 5330e/5340e SIP Phones included
with the module and available at Mitel OnLine.
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5320 SIP Phone SIP User and Administrator Guide
DECT Cordless Module and Accessories on 5300 Series IP Phone
Rear View of 5300 Series IP Phone
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5320 SIP User and Administrator Guide
Elements of Your Cordless Module and Accessories
Feature
Function
1) Cordless Module
Attached to the back of the phone, the module contains a
Light Emitting Diode (LED) indicating that a cordless device is
in use; also indicates the state of pairing between the module
and a cordless device.
2) Cordless Headset (photo shows
DECT headset)
Cordless handsfree operation for calls. If you are using a
cordless headset, you do not need to use the handset.
3) Cordless Headset Charging Cradle
Provides power to recharge the cordless headset battery.
4) Cordless Handset Charging Plate
Provides power to recharge the cordless handset battery.
Replaces the handset cradle plate supplied with the phone for
corded handsets.
5) Cordless Handset
Cordless operation for handset calls. (You can transfer from
the phone handset to the cordless headset at any time.)
6) Cordless Module Pairing Button
Initiates pairing between the Cordless Module and a cordless
accessory.
7) Cordless Headset Cradle Cable
Connects to the Cordless Module to provide power to the
charging cradle.
Handset/Headset Combinations
The following combinations of corded and cordless headset and handset are supported on the
5330e/5340e IP Phone:
•
Corded handset only
•
Corded handset and corded headset
•
Cordless handset only
•
Cordless handset and cordless headset
•
Corded handset and cordless headset
•
Corded headset and cordless handset
The DECT Cordless Handset and the DECT Cordless Headset are both Mitel-branded
accessories available only from Mitel.
Pairing the Cordless Module and Accessories
Before using a cordless handset or headset, it must establish communication with the Cordless
Module using a procedure called pairing.
Pairing a DECT Cordless Accessory with a DECT Cordless Module
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5320 SIP Phone SIP User and Administrator Guide
Notes:
•
An IP phone can have only one DECT Cordless Handset and one DECT Cordless Headset.
•
A cordless handset or headset can be paired with only one IP phone at a time.
•
Pairing a new cordless handset or headset with the IP phone overwrites the configuration of
any previous handset or headset
•
Pairing cannot be performed when the cordless device is already in use.
To pair a DECT cordless accessory:
12. Ensure that the battery of the cordless device to be paired is at least partially charged.
13. Press and hold the pairing button on the back of the Cordless Module (see page 43) for 5
seconds to activate phone pairing mode. The LED on the Cordless Module blinks. The
Cordless Devices application opens on the phone and prompts you to place the accessory in
pairing mode.
14. Press and hold the hookswitch on the side of the cordless handset (see page 47) or headset
(see page 50) for 5 seconds to activate accessory pairing mode. The LED on the cordless
accessory blinks. After a moment, the Cordless Devices application displays protocol,
firmware, hardware, and IPEI information for the device to be paired.
Note: If the LED on the Cordless accessory does not start to blink after 10 seconds, the
accessory requires charging or is still in factory battery saving mode (handset only). Place the
accessory on the charger and charge. The green LED starts to flash indicating that the
accessory is charging. It could take up to 60 minutes for the green LED to start flashing. Allow
the accessory to fully charge, approximately 3 hours.
15. Press Yes to confirm pairing. The Cordless Devices application confirms the pairing by
displaying the paired device name and its battery level indicator.
16. Press Close to exit.
Unpairing an Accessory
To unpair a cordless accessory:
17. Press the blue Menu
key and then press Cordless Devices.
18. Press the device name that you want to unpair. The information screen for the selected
device appears.
19. Press Unpair this Device. If the accessory is in use, an error message is displayed.
Otherwise, the accessory is unpaired, removed from the display, and can no longer be used
to interact with the phone.
20. Press Close.
For more information about the Cordless Devices Application, see page Error! Bookmark not
defined..
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5320 SIP User and Administrator Guide
Cordless Module LED Indicators
The Cordless Module has a blue light-emitting diode (LED) that indicates the current status of the
module:
Blue LED
Function
Solid
Audio is active between the module and either the handset or headset.
Blinking
Pairing mode is active or a firmware upgrade is in progress.
Off
No audio is active.
Solid for several seconds
Pairing is successful.
Blinking: LED is On and Off for equal amount of time
Using the Mute Key on a Cordless Device
When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is
synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the
accessory also controls the Mute function on the other device.
Using the Volume Keys on Cordless Device
When using a Mitel-branded cordless accessory, the Volume keys on the cordless accessory are
synchronized with the Volume keys on your phone. Pressing the Volume keys on either the
phone or the accessory also controls the Volume function on the other device.
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5320 SIP Phone SIP User and Administrator Guide
Us ing the Mitel C ordles s Hands et
The cordless handset provides office mobility, allowing you to make and answer calls while away
from your desk. Replacing the standard corded handset, the cordless handset contains a
rechargeable battery that charges in the handset cradle when not in use.
To use the cordless handset, you must pair the handset with the phone. For details, see Pairing
the Cordless Module and Accessories on page 44.
Cordless Handset on a 5300 Series Phone
Elements of the Cordless Handset
Feature
1) Cordless Handset LED
Function
Blue: Light-emitting diode (LED) indicating the status of the handset.
Green: LED indicating the status of the handset battery.
For more information, see page 49.
2) Hookswitch Button
Lifting the handset from the cradle activates the handset. If the handset is
already out of the cradle, pressing the hookswitch takes the handset offhook. Pressing the hookswitch again returns it to on-hook.
Pressing the hookswitch while on a speakerphone call moves the call to the
cordless handset.
3) Mute button
Mute allows you to turn the microphone off during a call.
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5320 SIP User and Administrator Guide
Feature
4) Volume Up and
5) Volume Down buttons
Function
Up and Down provide volume control for the ringer and handset/headset.
Note: To return to a corded handset, you must first unpair the cordless handset.
Answer a Call
Do one of the following:
•
Lift the cordless handset.
•
If the handset is already out of the cradle, press the hookswitch button on the handset.
Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key,
it will be presented over the speaker.
Hang up
Do one of the following:
•
Replace the cordless handset in the cradle.
•
Press the hookswitch button on the handset.
Dialing – Auto Dial Disabled
To dial a number with Auto Dial disabled:
21. Lift the handset or press the hookswitch.
22. Make the call using the dial pad, or press a programmed speed dial key on the phone.
Dialing – Auto Dial Enabled
To dial with Auto Dial enabled:
•
To dial the predefined Auto Dial number, press the hookswitch on the cordless handset.
To program Auto Dial, refer to Auto Dial on page Error! Bookmark not defined..
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5320 SIP Phone SIP User and Administrator Guide
Handset Alerting Tones and LEDs
The handset provides the following alerting tones:
Feature
Function
Mute key on cordless device
ON/OFF
2-pitch tone occurs immediately. Reminder tone occurs 30 seconds
after activation and then regularly until deactivated.
Mute key on Phone ON/OFF
No immediate tone with DECT. Reminder tone occurs 30 seconds
after activation and then regularly until deactivated.
Low battery (within 10 minutes left
for DECT)
3 beeps and 20 second pause repeated 3 times
Low battery (within 2 minutes left)
3 rapid beeps and 1.5 second pause repeated 3 times
Out of range
Repetitive 3-pitch tone until you are back in range.
Note: If you are out of range for more than 10 seconds, any call that is
in progress is dropped and not recovered.
Note: Audio indications are heard in the handset only when it is in use and may interrupt voice
transmission.
The handset has two LEDs:
•
Blue – indicates the operational status of the handset
•
Green – indicates the status of the electrical charge of the battery
LED Color
Blue
LED State
Indicates
Solid
Handset is muted
Blinking
Handset is in pairing mode
Winking
Active audio path between Handset and Module
Off
No audio path between Handset and Module OR
Battery is dead
Green
Solid
Battery is fully charged
Blinking
Battery is charging. Note: It is normal for the handset LED to cycle between
blinking and solid as battery charge is maintained.
Off
When handset is cradled and the LED does not flash or illuminate, this indicates
an absence of battery power. During the first 30 – 60 minutes that the light is
off, the battery may be trickle charging. If that is the case, the LED will resume
normal behavior within that 60 minute period. If the LED remains off for more
than 60 minutes, then either the battery is no longer chargeable or there is a
problem in the charging circuit.
Blinking: LED is On and Off for equal amount of time
Winking: LED is On for a short period of time and Off for a longer period
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5320 SIP User and Administrator Guide
Us ing the Mitel DE C T C ordles s Heads et
The cordless headset offers the same capability as the cordless handset to make and answer
phone calls away from your desk while adding the convenience of hands-free operation.
When not in use, the cordless headset sits in the headset charging cradle.
To use the cordless headset, you must pair the headset with the phone. For more information,
see Pairing the Cordless Module and Accessories on page 44.
Elements of the DECT Cordless Headset
1) Microphone
5) Hookswitch and pairing button
(gray section with logo imprinted)
2) Boom arm
6) Speaker
3) Link indicator (LED)
7) Headband
4) Volume control with mute switch
8) Ear hook
Answer a Call
Do one of the following:
•
Lift the cordless headset from the cradle.
•
If the headset is already out of the cradle, press the hookswitch button on the headset.
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5320 SIP Phone SIP User and Administrator Guide
Hang Up
Do one of the following:
•
Replace the cordless headset in the cradle.
•
If the headset is already out of the cradle, press the hookswitch button on the headset.
Dialing – Auto Dial Disabled
To dial a number with Auto Dial disabled:
23. Lift the headset or press the hookswitch.
24. Make the call using the dial pad, or press a programmed speed dial key on the phone.
Dialing – Auto Dial Enabled
To dial with Auto Dial enabled:
•
To dial the predefined Auto Dial number, press the hookswitch on the cordless handset or
headset.
To program Auto Dial, refer to Auto Dial on page Error! Bookmark not defined..
Headset Alerting Tones and LEDs
The cordless headset provides the following alerting tones:
Feature
Function
Mute ON/OFF
2-pitch tone occurs immediately. Reminder tone occurs 30
seconds after activation and then regularly until deactivated.
Mute key on Phone ON/OFF
No immediate tone. Reminder tone occurs 30 seconds after
activation and then regularly until deactivated.
Low battery (within 10 minutes left)
3 beeps and 20 second pause
Low battery (within 2 minutes left)
3 rapid beeps and 1.5 second pause
Out of range
Repetitive 3-pitch tone until you are back in range. Note: If you
are out of range for more than 10 seconds, any call that is in
progress is dropped and not recovered.
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5320 SIP User and Administrator Guide
There are two LEDs associated with the cordless headset:
•
A blue LED on the headset indicates the headset status
•
A green LED in the headset charging cradle indicates battery status
LED Color
Blue
(on headset)
LED State
Indicates
Solid
Headset microphone is muted
Blinking
Headset is in pairing mode
Winking
Active audio path between Headset and Module
Solid for 2
seconds
Pairing successful OR
Off
No audio path between Headset and Module OR
New battery installed
Battery is dead
Green
(on cradle)
Solid
Battery is fully charged
Blinking
Battery is charging. Note: It is normal for the headset LED to cycle
between blinking and solid as battery charge is maintained.
Winking
Indicates low voltage when headset is uncradled
Off
When headset is cradled, indicates battery is not charging
Blinking: LED is On and Off for equal amount of time
Winking: LED is On for a short period of time and Off for a longer period
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5320 SIP Phone SIP User and Administrator Guide
Us ing the C ordles s Devic es Applic ation
The Cordless Devices Application provides access to module information and pairing for hand- or
headsets.
To access the Cordless Devices Application, do one of the following:
•
Press the blue Menu
•
Press a feature key you have programmed as the Cordless Devices Application key.
key, and then press Cordless Devices.
Note: When the pairing button on the Cordless Module is pressed, or when the battery level of a
Mitel-branded cordless accessory is critically low, the phone will automatically open the Cordless
Devices Application.
Low Battery Level
When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a
warning. Until the battery is recharged (or until it becomes fully discharged), the warning is
repeated at each new call made using the Prime Line. To continue with a call while charging the
cordless accessory, switch to speakerphone and then cradle the cordless accessory.
Viewing Cordless Module Information
You can use the Cordless Devices Application to view protocol, firmware, and hardware
information about the Cordless Module attached to your phone.
To view Cordless Module information:
25. Access the Cordless Devices Application.
26. Press Cordless Module Info. Device information appears on the screen.
27. Press Close to exit.
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5320 SIP User and Administrator Guide
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