Cisco Unified IP Phone 7962G and
7942G Phone Guide for Cisco Unified
Communications Manager 6.1
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
Softkey Definitions
View online help on
the phone
Press
AbbrDial
Dial using a speed dial index
number
Place a call
Go off-hook before or
after dialing a number.
Answer
Answer a call
Back
Return to the previous Help topic
Barge
Add yourself to a call on a shared
line
CallBack
Switch to the handset Pick up the handset.
during a call
Receive notification when a busy
extension becomes available
Cancel
Switch to the speaker Press
or
, then
or headset during a call hang up the handset.
Cancel an action or exit a screen
without applying changes
cBarge
Add yourself to a call on a shared
line and establish a conference
CFwdALL
Set up/cancel call forwarding
Clear
Delete records or settings
Cisco Unified IP Phone
7962G and 7942G for
Cisco Unified
Communications
Manager 6.1
(SCCP and SIP)
Close
Close the current window
ConfList
View conference participants
Confrn
Create a conference call
Delete
Remove characters to the right of
the cursor when using EditDial
Softkey Definitions
Dial
Phone Screen Icons
DirTrfr
Transfer two calls to each other
(SCCP only)
Redial a number
.
Press Redial. Or press
the Navigation button
while on-hook to see
your Placed Calls log.
Mute your phone
Press
Use your call logs
Press
to choose a
call log. To dial,
highlight a listing and go
off-hook.
.
Edit a number
Press EditDial, << or >>.
Hold/resume a call
Press Hold or Resume.
Transfer a call to a new Press Transfer, enter the
number
number, then press
Transfer again.
Place an intercom call Press intercom button,
enter a number if
necessary, and speak
after you hear the tone.
Start a standard (ad
hoc) conference call
QUICK REFERENCE
Press more > Confrn,
dial the participant, then
press Confrn again.
Cisco, Cisco Systems, the Cisco logo, and the Cisco
Systems logo are registered trademarks or trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries. All other trademarks
mentioned in this document or Website are the property of
their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0705R)
© 2007 Cisco Systems, Inc. All rights reserved.
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Button Icons
Common Phone Tasks
Details
Open the Details record for a
(SCCP only) multiparty call in the Missed Calls
and Received Calls logs
Dial a phone number
DND
Turn on/off Do Not Disturb
(DND)
EditDial
Edit a number in a call log
EndCall
Disconnect the current call or the
current intercom call
Erase
Reset settings to their defaults
Exit
Return to the previous screen
GPickUp
Answer a call ringing in another
group
iDivert
Send or redirect a call to a voice
messaging system
Join
Join together existing calls to
(SCCP only) create a conference
Phone Screen Icons
Line and Call Status
Call Forwarding enabled
Video enabled (SCCP only)
Feature Access
Feature assigned to button
Call on hold
Mobility assigned to button
Connected call
Hold assigned to button
Incoming call
Conference assigned to button
Links
View related Help topics
Main
Display the Help main menu
MeetMe
Host a Meet-Me conference call
Off-hook
Transfer assigned to button
more
Display additional softkeys
On-hook
New Call
Make a new call
OPickUp
Answer a call ringing in an
associated group
Phone service URL assigned to
button
URL entry in a call log is ready to edit
(SIP only)
Option selected
Shared line in use
Message waiting
Park
Store a call using Call Park
PickUp
Answer a call in your group
QRT
Submit call problems to the
system administrator
Redial
Redial the most recently dialed
number
Remove
Remove a conference participant
Resume
Resume a call on hold
RmLstC
Drop the last party added to a
conference call
Save
Save the chosen settings
Intercom line in idle state
Search
Search for a directory listing
Intercom line in one-way audio call
Select
Select a menu item or call
Transfer
Transfer a call
Update
Refresh content
VidMode
Choose a video display mode
(SCCP only)
<<
Delete entered characters
>>
Move through entered characters
Authenticated call
Feature enabled
Encrypted call
Busy line in a speed-dial, call log, or
directory listing (BLF feature)
Idle line in speed-dial, call log, or
directory listing (BLF feature)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Button Icons
Messages
Services
Help
Directories
Settings
Volume
Intercom line in two-way audio call
Audio or Video Mode
Handset in use
Headset in use
Speakerphone in use
Speaker
Mute
Headset
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 10
Understanding Line and Call Icons 11
Understanding Phone Screen Features 11
Cleaning the Phone Screen 12
Understanding Feature Buttons and Menus 13
Accessing the Help System on Your Phone 13
Understanding Feature Availability 14
Understanding SIP vs. SCCP 15
Basic Call Handling 16
Placing a Call—Basic Options 16
Placing a Call—Additional Options 17
Answering a Call 18
Ending a Call 19
Using Hold and Resume 20
Using Mute 21
Switching Between Multiple Calls 21
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Switching an In-Progress Call to Another Phone 22
Viewing Multiple Calls 22
Transferring Calls 23
Sending a Call to a Voice Message System 24
Forwarding Calls to Another Number 24
Using Do Not Disturb 25
Making Conference Calls 26
Using Conference Features 26
Using Conference 27
Using Join 28
Using cBarge 29
Using Meet-Me 29
Viewing or Removing Conference Participants 30
Placing or Receiving Intercom Calls 30
Advanced Call Handling 32
Speed Dialing 32
Picking Up a Redirected Call on Your Phone 33
Storing and Retrieving Parked Calls 34
Logging Out of Hunt Groups 35
Using a Shared Line 36
Understanding Shared Lines 36
Using Barge to Add Yourself to a Shared-Line Call 37
Understanding Barge Features 37
Using Barge Features 37
Preventing Others from Viewing or Barging a Shared-Line Call 38
Using BLF to Determine a Line State 39
Making and Receiving Secure Calls 39
Tracing Suspicious Calls 40
Prioritizing Critical Calls 40
Using Cisco Extension Mobility 42
Managing Business Calls Using a Single Phone Number 42
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Using a Handset, Headset, and Speakerphone 45
Obtaining a Headset 46
Using AutoAnswer 46
Changing Phone Settings 47
Customizing Rings and Message Indicators 47
Customizing the Phone Screen 48
Using Call Logs and Directories 49
Using Call Logs 49
Directory Dialing 51
Using Corporate Directory on Your Phone 51
Using Personal Directory on Your Phone 52
Accessing Voice Messages 55
Using the User Options Web Pages 56
Accessing Your User Options Web Pages 56
Configuring Features and Services on the Web 57
Using Personal Directory on the Web 57
Using Your Personal Address Book on the Web 57
Configuring Fast Dials on the Web 58
Using the Address Book Synchronization Tool 59
Setting Up Speed Dials on the Web 59
Setting Up Phone Services on the Web 60
Controlling User Settings on the Web 61
Controlling Line Settings on the Web 62
Setting Up Phones and Access Lists for Mobile Connect 64
Using Cisco WebDialer 67
Understanding Additional Configuration Options 69
Troubleshooting Your Phone 71
General Troubleshooting 71
Viewing Phone Administration Data 72
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Using the Quality Reporting Tool 72
Cisco One-Year Limited Hardware Warranty Terms 73
Index 75
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to...
Then...
Explore your phone on your own Press
on the phone when you need assistance.
Review safety information
See Safety and Performance Information, page 2.
Connect your phone
See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 7.
Learn what the button lights
mean
See Understanding Buttons and Hardware, page 7.
Learn about the display
See Understanding Phone Screen Features, page 11.
Make calls
See Placing a Call—Basic Options, page 16.
Put calls on hold
See Using Hold and Resume, page 20.
Mute calls
See Using Mute, page 21.
Transfer calls
See Transferring Calls, page 23.
Make conference calls
See Making Conference Calls, page 26.
Set up speed dialing
See Speed Dialing, page 32.
Share a phone number
See Using a Shared Line, page 36.
Use your phone as a
speakerphone
See Using a Handset, Headset, and Speakerphone, page 45.
Change the ring volume or tone
See Changing Phone Settings, page 47.
View your missed calls
See Using Call Logs and Directories, page 49.
Listen to your voice messages
See Accessing Voice Messages, page 55.
See softkey and icon definitions
See the Quick Reference Card in the front of this guide.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
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Getting Started
Caution
In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to export@cisco.com.
Accessibility Features
A list of accessibility features is available upon request.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
8
1
AUX
10/100 SW
10/100 PC
+
DC48V
7
2
3
4
5
113656
6
1
DC adaptor port (DC48V)
5
Access port (10/100 PC)
2
AC-to-DC power supply
6
Handset port
3
AC power cord
7
Headset port
4
Network port (10/100 SW)
8
Footstand button
4
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Connecting Your Phone
Adjusting the Footstand
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
2
3
120521
1
1
Set the handset aside and pull the square plastic tab from the handset rest.
2
Rotate the tab 180 degrees.
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com
http://www.jabra.com
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An Overview of Your Phone
An Overview of Your Phone
The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice
communication over the same data network that your personal computer uses, allowing you to place
and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls,
and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics and table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7962G
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1
3
1
4
5
6
7
8
15
14
13
12 11 10
184911
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Cisco Unified IP Phone 7942G
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An Overview of Your Phone
1
Item
Description
Programmable
buttons
Depending on configuration,
programmable buttons provide access to:
For more information, see...
• Understanding Phone
Screen Features, page 11
• Phone lines and intercom lines (line
buttons) and intercom lines
• Basic Call Handling,
page 16
• Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)
• Speed Dialing, page 32
• Web-based services (for example, a
Personal Address Book button)
• Using BLF to Determine a
Line State, page 39
• Call features (for example, a Privacy,
Hold, or Transfer button)
• Using BLF to Determine a
Line State, page 39
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
• Using a Shared Line,
page 36
• Placing or Receiving
Intercom Calls, page 30
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt
Group
Amber, flashing—Incoming call
or reverting call
Red, steady—Remote line in use
(shared line or BLF status)
2
Phone screen
Shows phone features.
Understanding Phone Screen
Features, page 11
3
Footstand button
Allows you to adjust the angle of the phone Adjusting the Footstand,
base.
page 5
4
Messages button
Auto-dials your voice message service
(varies by service).
Accessing Voice Messages,
page 55
5
Directories button
Opens/closes the Directories menu. Use it
to access call logs and directories.
Using Call Logs, page 49
6
Help button
Activates the Help menu.
Accessing the Help System on
Your Phone, page 13
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Item
Description
For more information, see...
7
Settings button
Opens/closes the Settings menu. Use it to
control phone screen contrast and ring
sounds.
Changing Phone Settings,
page 47
8
Services button
Opens/closes the Services menu.
Using the User Options Web
Pages, page 56
9
Volume button
Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset,
and Speakerphone, page 45
10 Speaker button
Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 45
11 Mute button
Toggles the microphone on or off. When
Using Mute, page 21
the microphone is muted, the button is lit.
12 Headset button
Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 45
13 Navigation button
Allows you to scroll through menus and
highlight items. When the phone is
on-hook, displays phone numbers from
your Placed Calls log.
Using Call Logs, page 49
14 Keypad
Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 16
15 Softkey buttons
Each activates a softkey option (displayed
on your phone screen).
Understanding Phone Screen
Features, page 11
16 Handset light strip
Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 55
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone
7942G supports one to two lines, depending on configuration. To see how many lines you have, look
at the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons:
.
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
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An Overview of Your Phone
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Icon
Line or Call State Description
On-hook line
No call activity on this line.
Off-hook line
You are dialing a number or an outgoing call is ringing.
Connected call
You are currently connected to the other party.
Ringing call
An incoming call is ringing on one of your lines.
Call on hold
You have put the call on hold. See Using Hold and Resume, page 20.
Remote-in-use
Another phone that shares your line has a connected call. See Using a
Shared Line, page 36, for details.
Reverting call
A holding call is reverting to your phone. See Using Hold and Resume,
page 20.
Authenticated
call
See Making and Receiving Secure Calls, page 39.
Encrypted call
See Making and Receiving Secure Calls, page 39.
Idle line (BLF)
See Using BLF to Determine a Line State, page 39.
Busy line (BLF)
See Using BLF to Determine a Line State, page 39.
Line in Do Not
Disturb (BLF)
See Using BLF to Determine a Line State, page 39.
Idle Intercom
line
The intercom line is not in use. See Placing or Receiving Intercom Calls,
page 30.
One-way
intercom call
The intercom line is sending or receiving one-way audio. See Placing or
Receiving Intercom Calls, page 30.
Two-way
intercom call
The recipient pressed the intercom line to activate two-way audio with
the caller. See Placing or Receiving Intercom Calls, page 30.
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
7
1
77961
6
2
4
3
137522
5
1
Primary phone Displays the phone number (directory number) for your primary phone line.
line
When several feature tabs are open, the phone number and the time and date
alternate display in this area.
2
Programmable Programmable buttons
can serve as phone line buttons, speed-dial buttons,
button
phone service buttons or phone feature buttons. Icons and labels indicate how
indicators
these buttons are configured. For an icon reference, see “Phone Screen Icons” in
the Quick Reference Card at the front of this guide.
3
Softkey labels
Each displays a softkey function. To activate a softkey, press the softkey button
.
4
Status line
Displays audio mode icons, status information, and prompts.
5
Call activity
area
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See “Understanding Line and Call
Icons” section on page 11, and Viewing Multiple Calls, page 22.
6
Phone tab
Indicates call activity. Press this tab to return to the call activity area, if needed.
7
Feature tabs
Each indicates an open feature menu. See Understanding Feature Buttons and
Menus, page 13.
Cleaning the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
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An Overview of Your Phone
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to...
Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Directories
Settings
Help
Scroll through a list or
menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. Pressing Exit from the top level of a menu, closes the menu.
Switch among open
feature menus
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to...
Then...
View the main menu
Press
on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or Press
softkey
, then quickly press a button or softkey.
Learn about a menu
item
Press
,
, or
to display a feature menu.
Highlight a menu item, then press
twice quickly.
Get help using Help
Press
twice quickly. Select the help topic you need.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Feature
Softkey
Line Button Label and Icon
Call Back
CallBack
CallBack
Call Forward
CFwdALL
Forward All
Call Park
Park
Park
Call PickUp
PickUp
PickUp
Conference
Confrn
Conference
Conference List
ConfList
Conference List
Do Not Disturb
DND
Do Not Disturb
Do Not Disturb
End Call
EndCall
End Call
Group Pickup
GPickUp
Group PickUp
Hold
Hold
Hold
Hunt Group
HLog
Hunt Group
Hunt Group
Malicious Call Identification
MCID
Malicious Call ID
Meet Me Conferencing
MeetMe
MeetMe
Mobility
Mobility
Mobility
New Call
New Call
New Call
Other PickUp
OPickUp
Other PickUp
Quality Reporting Tool
QRT
Quality Reporting Tool
Redial
Redial
Redial
Remove Last Conference
Party
RmLstC
Remove Last Participant
Transfer
Transfer
Transfer
Video Mode Command
VidMode
Video
14
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An Overview of Your Phone
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose
> Model Information > Call Control Protocol on your phone.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
If you want to...
Then...
For more information, see...
Place a call using the handset
Pick up the handset and enter a number. An Overview of Your
Phone, page 7
Place a call using the
speakerphone
Press
Place a call using a headset
Press
and enter a number. Or if
is lit, press New Call and enter a
number.
Using a Handset, Headset,
and Speakerphone,
page 45
Redial a number
Press Redial to dial the last number, or
press the Navigation button (with the
phone idle) to see your Placed Calls.
Using Call Logs, page 49
Place a call when another call
is active (using the same line)
1. Press Hold.
Using Hold and Resume,
page 20
and enter a number.
2. Press New Call.
Using a Handset, Headset,
and Speakerphone,
page 45
3. Enter a number.
Dial from a call log
1. Choose
> Missed Calls,
Received Calls, or Placed Calls.
Using Call Logs, page 49
2. Select the listing or scroll to it and
go off-hook.
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go
off-hook by lifting the handset or pressing Dial,
, or
.
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
16
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Basic Call Handling
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
see...
If you want to...
Then...
Place a call while another call
is active (using a different
line)
1. Press
for the new line. The first Using Hold and Resume,
call is automatically placed on hold. page 20
Speed dial a number
Do one of the following:
2. Enter a number.
• Press
Speed Dialing, page 32
(a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
Dial from a corporate
directory on the phone
1. Choose
> Corporate
Directory (exact name can vary).
Using Call Logs, page 49
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
Dial from a corporate
directory on your personal
computer using
Cisco WebDialer
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
Using Cisco WebDialer,
page 67
Use Cisco CallBack to receive
notification when a busy or
ringing extension is available
1. Press CallBack while listening to the Your system
busy tone or ring sound.
administrator
2. Click the number that you want to
dial.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
See if a line associated with a Look for Busy Lamp Field indicators.
speed-dial, call record, or
directory listing is busy before
placing a call to that line
Using BLF to Determine a
Line State, page 39
Make a priority (precedence)
call (SCCP phones only)
Enter the MLPP access number, then
enter the phone number.
Prioritizing Critical Calls,
page 40
Dial from a Personal Address
Book (PAB) entry
1. Choose
> Personal
Directory to log in.
Using Personal Directory
on Your Phone, page 52
2. Choose Personal Address Book and
search for a listing.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
For more information,
see...
If you want to...
Then...
Place a call using a billing or
tracking code
1. Dial a number.
Your system
administrator
(SCCP phones only)
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Place a call using your Cisco
Extension Mobility profile
Log in to the Cisco Extension Mobility
service on a phone.
Using Cisco Extension
Mobility, page 42
Make a call from a cellular
phone using Mobile Voice
Access
1. Dial your assigned Mobile Voice
access number.
Using Cisco Extension
Mobility, page 42
2. Enter your cellular phone number (if
requested) and PIN.
3. Press 1 to make a call to an
enterprise IP phone.
4. Dial a desktop phone number other
than your desktop phone number.
Note
Before using Mobile Voice Access
to make a call, obtain your Mobile
Voice Access number and End user
PIN from your system
administrator.
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.
If you want to...
Then...
For more information, see...
Answer with a headset
Press
, if unlit. Or, if
is already
lit, press Answer or
(flashing).
Using a Handset, Headset,
and Speakerphone, page 45
Answer with the
speakerphone
Press
Using a Handset, Headset,
and Speakerphone, page 45
Switch from a connected call
to answer a new call
Press Answer, or if the call is ringing
Using Hold and Resume,
(flashing). page 20
on a different line, press
Answer using call waiting
Press Answer.
Using Hold and Resume,
page 20
Send a call to a voice message
system
Press iDivert.
Sending a Call to a Voice
Message System, page 24
Auto-connect calls
Use AutoAnswer.
Using AutoAnswer, page 46
18
, Answer, or
(flashing).
OL-14646-01
Basic Call Handling
If you want to...
Then...
For more information, see...
Retrieve a parked call on
another phone
Use Call Park or Directed Call Park.
Storing and Retrieving
Parked Calls, page 34
Use your phone to answer a
call ringing elsewhere
Use Call Pickup.
Picking Up a Redirected
Call on Your Phone,
page 33
Answer a priority call (SCCP
phones only)
Hang up the current call and press
Answer.
Prioritizing Critical Calls,
page 40
Answer a call on your cellular Set up Mobile Connect and answer
phone or other remote
your phone.
destination
When you enable Mobile Connect:
Using Cisco Extension
Mobility, page 42
• Your desktop and remote
destinations receive calls
simultaneously.
• When you answer the call on your
desktop phone, the remote
destinations stop ringing, are
disconnected, and display a
missed call message.
• When you answer the call on one
remote destination, the other
remote destinations stop ringing,
are disconnected, and a missed
call message is shown on the other
remote destinations.
Tip
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
Ending a Call
To end a call, hang up. Here are some more details.
If you want to...
Then...
Hang up while using the handset
Return the handset to its cradle. Or press EndCall.
Hang up while using the headset
Press
. If you want to keep headset mode activate, press
EndCall.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you want to...
Then...
Hang up while using the speakerphone Press
Hang up one call but preserve another
call on the same line
or EndCall.
Press EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon
caller ID and the corresponding line button flashes green
.
appears next to the
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The 'reverting' call remains on hold until you resume it or until
Hold Reversion times out.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon
• Displaying a flashing amber line button
next to the caller ID for the held call.
(depending on the line state).
If you want to...
Then...
Put a call on hold
1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
1. Make sure that the appropriate call is highlighted.
Remove a call from
hold on a different line
1. Press the appropriate line button:
or
(flashing). Doing so might
cause a held call to resume automatically:
2. Press Resume.
• If there is a reverting call on the line, that call will resume.
• If there is more than one reverting call on the line, the oldest
reverting call will resume.
• If a non-reverting held call is the only call on the line, it will
resume.
2. If necessary, scroll to the appropriate call and press Resume.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
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Basic Call Handling
• If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
• The duration between Hold Reversion alerts is determined by your system administrator.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset, speakerphone, or a headset.
If you want to...
Then...
Toggle Microphone on
Press
.
Toggle Microphone off
Press
.
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted, use the Navigation button to scroll to it.
If you want to...
Then...
Switch between
connected calls on one
line
1. Make sure the call that you want to switch to is highlighted.
Switch between
connected calls on
different lines
Press
Switch from a
connected call to
answer a ringing call
Press Answer, or if the call is ringing on a different line press
(flashing).
Any active call is placed on hold and the selected call is resumed.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Switching an In-Progress Call to Another Phone
You can switch in-progress calls between the desktop phone and your cellular phone or other remote
destination.
If you want to...
Then...
Switch an in-progress
call on your desktop
phone to a cellular
phone
1. Press the Mobility softkey and select Send call to mobile.
Switch an in-progress
call from a cellular
phone to your desktop
phone
1. Hang up the call on your cellular phone to disconnect the cellular
phone, but not the call.
2. Answer the in-progress call on your cellular phone.
The desktop phone line button turns red
and handset icons and the
calling party number appear on the phone display. You cannot use
same phone line for any other calls, but if your desk phone supports
multiple lines, you can use another line to make or receive calls.
2. Press Resume on your desk phone within 4 seconds and start talking
on the desk phone.
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to...
Then...
View calls on another
line
1. Press
Switch to call overview
mode
Press
.
2. Immediately press the line button
.
for the highlighted line.
The phone switches to call overview mode, displaying one call per line. The
displayed call is either the active call or the held call with the longest
duration.
To return to standard viewing mode, press
line button.
22
, then immediately press the
OL-14646-01
Basic Call Handling
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note
Talk to the transfer
recipient before transferring
a call (consult transfer)
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
1. From an active call, press Transfer.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note
Transfer two current calls
to each other (direct
transfer) without staying on
the line (SCCP phones only)
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To
display DirTrfr, you might need to press more.)
The two calls connect to each other and drop you from the call.
Note
Redirect a call to a voice
message system
If you want to stay on the line with the callers, use Join instead.
Press iDivert. For more information, see Sending a Call to a Voice
Message System, page 24.
Tips
• If your phone has on-hook transfer enabled, complete the call by hanging up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system.
Depending on the type of call and your phone configuration, you can also use iDivert to send the call
to another party's voice message system.
• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either
to your own voice message system or to the original called party’s voice message system. Your
system administrator must make this option available to you.
• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your voice message
system.
If you want to...
Then...
Send an active, ringing, or on-hold call
to a voice message system
Press iDivert. One of two things occurs:
• The call is transferred to your voice message system.
• Your phone screen displays a menu that allows you to
choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.
Tip
If your phone displays a menu that disappears before you make your selection, you can press iDivert
again to re-display the menu. You can also ask your system administrator to configure a longer timeout
value.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to another
number.
Your system administrator might allow you to choose from two types of call forwarding features:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone; other call forwarding features are accessible only on
your User Options web pages. Your system administrator determines which call forwarding features
are available to you.
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Basic Call Handling
If you want to...
Then...
Set up Call Forward All on
your primary line
Press CFwdALL or Forward All and enter a target phone number.
Cancel Call Forward All on
your primary line
Press CFwdALL or Forward All.
Verify that Call Forward All is Look for:
enabled on your primary line
• The call forward icon above the primary phone number:
.
• The call forwarding target number in the status line.
Set up or cancel call
forwarding remotely, or for a
non-primary line
1. Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 56.)
2. Access your call forwarding settings (See Controlling Line
Settings on the Web, page 62.)
Note
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with any
confirmation that calls are being forwarded. Instead, you must
confirm your settings in the User Options web pages.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can enable a call forward override feature that allows the person
receiving your forwarded calls to reach you. With override enabled, a call placed from the target
phone to your phone is not forwarded, but rings through.
Using Do Not Disturb
You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system
administrator enables DND for your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does
not hear a busy tone.
Your intercom lines still ring when DND is active.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you want to...
Then...
Turn on DND
Press DND or Do Not Disturb
.
“Do Not Disturb” displays on the phone, the DND
and the ring tone is turned off.
lights,
Turn off DND
Press DND or Do Not Disturb
.
Customize DND settings
If your system administrator configured DND settings to appear
on the User Options page, follow these steps:
1. Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 56.
2. From the drop-down menu, choose User Options > Device.
3. You can set the following options
• Do Not Disturb—Turn DND on/off.
• DND Incoming Call Alert—Set the alert to beep
only, flash only, or disable all visible and audible alert
notifications.
Tips
• When DND is active, DND blocking is applied to all the lines on your phone.
• When DND and Call Forward All are both enabled on your phone, Call Forward All takes
precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy
tone.
• Intercom and Multilevel Precedence and Preemption (MLPP), park reversion and hold reversion
all override DND.
• Your system administrator enables the DND feature on your phone.
Making Conference Calls
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference
call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are
available on your phone.
• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use
the Confrn softkey or the Conference button. Conference is available on most phones.
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Basic Call Handling
• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey or button. Join is available on SCCP phones only.
• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a
shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on
phones that use shared lines.
• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the
MeetMe softkey or button.
Using Conference
Conference allows you to call each participant. Conference is available on most phones.
If you want to...
Then...
Create a conference
1. From a connected call, press Confrn or Conference. (You may
need to press the more softkey to see Confrn.)
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Confrn or Conference again to add the participant to your
call.
5. Repeat to add additional participants.
Add new participants to an
existing conference
Repeat the steps listed above.
See a list of participants or
remove participants
See Viewing or Removing Conference Participants, page 30.
Your system administrator determines whether non-initiators of a
conference can add or remove participants.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Using Join
(SCCP phones only)
Join allows you to combine two or more existing calls to create a conference in which you are a
participant.
If you want to...
Then...
Create a conference by joining
together existing calls that are
on a single phone line
1. From an active call, highlight another call that you want to
include in the conference and press Select.
Selected calls display this icon
.
2. Repeat this step for each call that you want to add.
3. Press Join. (You may need to press the more softkey to see Join.)
Create a conference by joining
together existing calls that are
on multiple phone lines
1. From an active call, press Join. (You may need to press the more
softkey to see Join.)
2. Press the green flashing line button
want to include in the conference.
for the call(s) that you
One of the following occurs:
• The calls are joined.
• A window opens on your phone screen prompting you to select
the call(s) that you want to join. Highlight the call(s) and press
Select, then press Join to complete the action.
Note
If your phone does not support Join for calls on multiple lines,
transfer the calls to a single line before using Join.
Join together two existing
conferences
Use the Join or DirTrfr softkeys.
See a list of participants or
remove participants
See Viewing or Removing Conference Participants, page 30.
28
Check with your system administrator to see if this feature is
available to you.
OL-14646-01
Basic Call Handling
Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
If you want to...
Then...
Create a conference by
Press the line button for the shared line.
barging a call on a shared line In some cases, you must highlight the call and press cBarge to
complete the action.
See Using Barge to Add Yourself to a Shared-Line Call, page 37 for
more information.
See a list of participants or
remove participants
See Viewing or Removing Conference Participants, page 30.
Using Meet-Me
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
If you want to...
Then...
Start a Meet-Me conference
1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to get a dial
tone, then press MeetMe.
4. Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note
Join a Meet-Me conference
Dial the Meet-Me conference number (provided by the conference
initiator).
Note
End a Meet-Me conference
Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,
page 39.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
View a list of conference
participants
Press ConfList or Conference List.
Get an updated list of
conference participants
While viewing the conference list, press Update.
See who initiated the
conference
While viewing the conference list, locate the participant listed at the
bottom of the list with an asterisk (*) next to the name.
Remove any conference
participant
While viewing the conference list, highlight the participant’s name
and press Remove.
Drop the last participant
added to the conference
While viewing the conference list, press RMLstC or Remove Last
Participant.
Participants are listed in the order in which they join the conference
with the most recent additions at the top.
Verify that a conference call is Look for the
secure
screen.
or
icon after “Conference” on the phone
Verify that a participant is
calling from a secure phone
Look for the
phone screen.
or
icon beside the participant’s name on the
Add more participants
See Using Conference, page 27.
Placing or Receiving Intercom Calls
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode
with mute activated. The one-way intercom call allows you to deliver a short message to the recipient.
If the recipient’s handset or headset is in use, the audio is sent to the device that is use. Any current
call activity that your recipient is engaged in continues simultaneously.
The target destination receives an intercom-alert tone and can then choose to:
• Listen to the caller with your microphone muted (you can hear the caller but the caller cannot hear
you).
• End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if
you do not want to hear the message.
• Talk to the caller by pressing the active intercom button, and use either the handset, headset or
speaker. The intercom call becomes a two-way connection so that you can converse with the caller.
When using the intercom feature, be aware of the following:
• From an intercom line, you can only dial other intercom lines.
• You can use only one intercom line at a time.
• When your active call is being monitored or recorded, you cannot receive or place intercom calls.
30
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Basic Call Handling
• You cannot place an intercom call on hold.
Note
If you log into your desk phone every day using your Extension Mobility profile, make sure that your
system administrator configures your Extension Mobility profile to include the intercom feature.
.
If you want to...
Then...
Place an intercom call to a
preconfigured intercom target
Press
(intercom target line) and, after you hear the
intercom-alert tone, begin speaking.
Place an intercom call to any
intercom number
Press
(an intercom line). Enter the intercom target number or
press a speed-dial number for your target. After you hear the
intercom-alert tone, begin speaking.
Receive an intercom call
When you hear the intercom-alert tone, handle the call in one of these
ways:
• Listen to the message in one-way audio.
• Speak to the caller by pressing
(active intercom line).
• Press EndCall with the intercom call in focus.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call. Depending on configuration, your phone can support several speed-dial features:
• Speed-dial buttons
• Abbreviated Dialing
• Fast Dials
Note
• To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
web pages. See Accessing Your User Options Web Pages, page 56.
• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal
Directory on Your Phone, page 52.
• Alternately, your system administrator can configure speed-dial features for you.
If you want to...
Then...
Use speed-dial
buttons
1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 59.
2. To place a call, press
Note
Use Abbreviated
Dial
(a speed-dial button).
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can
see if the speed-dial number is busy before dialing. See Using BLF to
Determine a Line State, page 39.
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
page 59.
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Use Fast Dial
1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using
Your Personal Address Book on the Web, page 57.
2. To place a call, access the Fast Dial service on your phone. See Using Personal
Directory on Your Phone, page 52.
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Advanced Call Handling
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
If you want to...
Then...
Answer a call that is ringing on
another extension within your call
pickup group
1. Do one of the following:
• If the PickUp button or softkey is available, press
it.
• If the PickUp button or softkey is not available,
go off-hook to display the PickUp softkey, then
press it.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension outside of your
group
1. Do one of the following:
• If the GPickUp softkey or Group PickUp button
is available, press it.
• If the GPickUp softkey or Group PickUp button
is not available, go off-hook to display GPickUp,
then press it.
2. Enter the group pickup code.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
1. Do one of the following:
• If the OPickUp softkey or Other PickUp button is
available, press it.
• If the OPickUp softkey or Other PickUp button is
not available, go off-hook to display OPickUp,
then press it.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the
longest time.
• Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest
priority.
• If you have multiple lines and want to pick up the call on a non-primary line, first press
the desired line, then press a Call PickUp softkey.
for
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
coworker’s desk or in a conference room).
You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number.
You can use a Directed Call Park button to speed-dial the directed call park number and to
monitor whether a directed call park number is occupied or available.
If you want to...
Then...
Store an active call
using Call Park
1. During a call, press Park. (You may need to press the more softkey to
see Park.)
2. Note the call park number displayed on your phone screen.
3. Hang up.
Retrieve a parked call
34
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
OL-14646-01
Advanced Call Handling
If you want to...
Then...
Direct and store an
active call at a directed
call park number
1. During a call, press Transfer.
2. Press the Directed Call Park
with the park-unoccupied icon
speed dial the directed call park number.
to
A Directed Call Park
(flashing) with park-occupied icon
indicates the directed call park number is not available.
3. Press Transfer again to finish storing the call.
Retrieve a parked call
from a directed call
park number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number. Or after entering the park
retrieval prefix, press the
(flashing) with
to connect to the call.
Tips
• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
See your system administrator for details.
• Your system administrator can assign Directed Call Park buttons to available line buttons on your
Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone 7914 Expansion Module (the
Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone 7914 Expansion
Module).
• You can dial directed call park numbers if you do not have Directed Call Park buttons. However,
you will not be able to see the status of the directed call park number.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by
logging out of hunt groups.
If you want to...
Then...
Log out of hunt groups to
temporarily block hunt group
calls
out of Hunt Group.”
Log in to receive hunt group
calls
Press HLog or Hunt Group. When logged in, the Hunt Group button
is lit.
Press HLog or Hunt Group. Your phone screen displays, “Logged
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon
The Remote-in-Use icon
appears when another phone that shares your line has a connected call.
You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the Privacy section for
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 37.
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from
Viewing or Barging a Shared-Line Call, page 38.
Note
36
The maximum number of calls that a shared line supports can vary by phone.
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Advanced Call Handling
Using Barge to Add Yourself to a Shared-Line Call
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must
be non-private calls. See Understanding Shared Lines, page 36.)
Understanding Barge Features
cBarge and Barge
Depending on how your phone is configured, you can add yourself to a call on a shared line using
either cBarge or Barge:
• cBarge converts the call into a standard conference, allowing you to add new participants. (See
Making Conference Calls, page 26 for information about standard conferences.)
• Barge allows you to add yourself to the call but does not convert the call into a conference or allow
you to add new participants.
Single-button and Multi-touch Barge
Your system administrator determines whether the barge feature on your phone (cBarge or Barge)
operates as a single-button or multi-touch feature.
• Single button barge allows you to press a line button to barge a call (SCCP phones only).
• Multi-touch barge allows you to view call information before barging.
Using Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a
shared line.
If you want to...
Then...
See if the shared line is
in use
Look for the remote-in-use icon
Add yourself to a call
on a shared line
Press the red line button
next to a red line button
.
for the shared line.
One of the following occurs:
• You are added to the call.
• A window opens on your phone screen prompting you to select the call
that you want to barge. Press Barge or cBarge to complete the action.
(You may need to press the more softkey to display Barge or cBarge.)
View conference
participants (if you
used cBarge)
See Viewing or Removing Conference Participants, page 30.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Tips
• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,
other parties hear a brief audio interruption and the phone screen changes to display conference
details.
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to...
Then...
Prevent others from viewing or
barging calls on a shared line
1. Press Private
Allow others to view or barge calls
on a shared line
1. Press Private
.
2. To verify that Privacy is on, look for the Privacy-enabled
icon
next to an amber line button
.
.
2. To verify that Privacy is off, look for the Privacy-disabled
icon
next to an unlit line button
.
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of
your shared lines.
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Advanced Call Handling
Using BLF to Determine a Line State
Depending on configuration, you can use the Busy Lamp Field (BLF) to determine the state of another
phone line that is associated with a speed-dial button, call log, or directory listing on your phone. You
can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.
If you want to...
Then...
See the state of a
speed-dial line
Look for one of these indicators next to the line number:
+
Line is in-use.
+
Line is idle.
BLF indicator unavailable for this line.
+
See the state of a line
listed in a call log or
directory
Line is in Do Not Disturb state.
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
BLF indicator unavailable for this line.
Line is in Do Not Disturb state.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone is capable of supporting these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you want to...
Then...
Check the security level of a call or
conference
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Non-secure call or conference
Determine if secure calls can be
made in your company
Note
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
Tracing Suspicious Calls
(SCCP phones only.)
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
administrator about a
suspicious or harassing call
Press MCID or Malicious Call ID.
Your phone plays a tone and displays the message, “MCID
successful”.
Prioritizing Critical Calls
(SCCP phones only.)
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
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Advanced Call Handling
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Then...
Want to choose a priority
Contact your system administrator for a list of
(precedence) level for an outgoing call corresponding precedence numbers for calls.
Want to make a priority (precedence)
call
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Hear a special ring (faster than usual)
or special call waiting tone
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Want to view priority level of a call
Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority call
Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting
your call
You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
• An MLPP-enabled call retains its priority and preemptive status when you:
– Put the call on hold
– Transfer the call
– Add the call to a three-way conference
– Answer the call using PickUp
• MLPP overrides the Do Not Disturb (DND) feature.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Then...
Log in to EM
1. Choose
> EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM
1. Choose
> EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips
• EM automatically logs you out after a certain amount of time. Your system administrator
establishes this time limit.
• Changes that you make to your EM profile from your User Options web pages take effect
immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time
you log in.
• Changes that you make to the phone from your User Options web pages take effect immediately
if you are logged out of EM; otherwise, changes take effect after you log out.
• Local settings controlled by the phone are not maintained in your EM profile.
Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle
calls associated with your desktop phone number. A smartphone is a mobile phone with personal
computer capabilities such as web browsing, email, address book, and calendar.
If you want to...
Then...
Configure Mobile Connect
Use the User Options web pages to set up remote destinations and
create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See Setting Up Phones
and Access Lists for Mobile Connect, page 64.
Answer a call using your
cellular phone
See Answering a Call, page 18.
Switch an in-progress call
between your desk phone
and cellular phone
See Switching an In-Progress Call to Another Phone, page 22.
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Advanced Call Handling
If you want to...
Then...
Put a call that has been
picked up on a smartphone
on hold
1. Press the Enterprise Hold softkey (exact softkey name can vary) on
the smartphone.
The other party is placed on hold.
2. Press the Resume softkey (exact softkey name can vary) on the
smartphone. See Switching an In-Progress Call to Another Phone,
page 22.
Transfer a call that has been
picked up on a smartphone
to another number
1. Press the Enterprise Transfer softkey (exact softkey name can
vary) on the smartphone.
2. Dial your enterprise access code for transferring calls to initiate a
new call. The other party is placed on hold.
3. Press the Enterprise Transfer softkey to complete the call transfer.
Initiate a conference call on
a call that has been picked
up on a smartphone
1. Press the Enterprise Conference softkey (exact softkey name can
vary) on the smartphone.
2. Dial your enterprise access code for conferencing to initiate a new
call. The other party is placed on hold.
3. Press the Enterprise Conference softkey to complete the conference
set-up and include both callers in the conference.
Connect to Mobile Voice
Access
1. From any phone, dial your assigned Mobile Voice Access number.
Turn on Mobile Connect
from your cellular phone
1. Dial your assigned Mobile Voice access number.
2. Enter the number you are calling from, if prompted, and your PIN.
2. Enter your cellular phone number (if requested) and PIN.
3. Press 2 to enable Mobile Connect.
4. Choose whether to turn Mobile Connect on for all configured
phones or just one:
– All phones—Enter 2.
– One phone—Enter 1 and enter the number you want to add as
a remote destination, followed by #.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you want to...
Then...
Make a call from your
cellular phone
See Placing a Call—Additional Options, page 17.
Turn off Mobile Connect
from your cellular phone
1. Dial your assigned Mobile Voice access number.
2. Enter your cellular phone number (if requested) and PIN.
3. Press 3 to disable Mobile Connect.
4. Choose whether to turn Mobile Connect off for all configured
phones or just one:
– All phones—Enter 2.
– One phone—Enter 1 and enter the number you want to
remove as a remote destination, followed by #.
Tips
• When calling Mobile Voice Access, you need to enter the number you are call from in addition to
the PIN if any of the following are true:
– The number you are calling from is not one of your remote destinations.
– The number is blocked by you or your carrier (shown as “Unknown Number”).
– The number is not accurately matched in the Cisco Unified Communications Manager
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the
database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the
database.
• If you incorrectly enter any requested information (such as cellular phone number or PIN) three
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
time. Contact your system administrator if you need assistance.
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Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone with a handset, headset, or speakerphone.
If you want to...
Then...
Use the handset
Lift it to go off-hook; replace it to go on-hook.
Use a headset
Press
to toggle headset mode on and off. You can use a headset
with all of the controls on your phone, including
and
.
If you use AutoAnswer, see Using AutoAnswer, page 46.
If you use a headset that supports wideband, you might experience
improved audio sensitivity if you enable the wideband setting on
your phone (this setting is disabled by default). To access the
setting, choose
> User Preferences > Audio Preferences >
Wideband Headset. If the Wideband Headset setting is disabled
(shows as dimmed), then this setting is not user controllable.
Check with your system administrator to be sure your phone
system is configured to use wideband. If the system is not
configured for wideband, you may not detect any additional audio
sensitivity even when using a wideband headset. To learn more
about your headset, refer to the headset documentation or ask
your system administrator for assistance.
Use the speakerphone
Press
to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call
will automatically trigger speakerphone mode, assuming that the
handset is in its cradle and
is not lit.
Switch to the headset or
speakerphone (from the
handset) during a call
Press
or
, then hang up the handset.
Switch to the handset (from the
speakerphone or headset)
during a call
Lift the handset (without pushing any buttons).
Adjust the volume level for a
call
Press
during a call or after invoking a dial tone.
This action adjusts the volume for the handset, speakerphone, or
headset, depending on which device is in use.
Press Save to preserve the volume level for future calls.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Obtaining a Headset
Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see
Headset Information, page 5.
Using AutoAnswer
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You
might use AutoAnswer if you receive a high volume of incoming calls.
If you...
Then...
Use AutoAnswer with a
headset
Keep headset mode active (in other words, keep
when you are not on a call.
illuminated) even
To keep headset mode active, do one of the following:
• Press EndCall to hang up.
• Press New Call or Dial to place new calls.
If your phone is set up to use AutoAnswer in headset mode, calls will be
answered automatically only if
is illuminated. Otherwise, calls ring
normally and you must manually answer them.
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (
unlit).
speakerphone
Otherwise, calls ring normally and you must manually answer them.
Tip
AutoAnswer is disabled when Do Not Disturb is active.
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Changing Phone Settings
Changing Phone Settings
You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can
also adjust the ringer volume for your phone.
If you want to...
Then...
Change the ring tone per
line
1. Choose
> User Preferences > Rings.
2. Choose a phone line or the default ring setting.
3. Choose a ring tone to play a sample of it.
4. Press Select and Save to set the ring tone, or press Cancel.
Change the ring pattern per
line (flash-only, ring once,
beep-only, etc.)
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 56.)
2. Access your call ring pattern settings. (See Controlling Line
Settings on the Web, page 62.)
Note
Before you can access this setting, your system administrator might
need to enable it for you.
Adjust the volume level for
the phone ringer
Press
while the handset is in the cradle and the headset and
speakerphone buttons are off. The new ringer volume is saved
automatically.
Change the way that the
voice message light on your
handset works
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 56.)
2. Access your message indicator settings. (See Controlling Line
Settings on the Web, page 62.)
Note
Typically, the default system policy is to indicate a new voice
message by displaying a steady light on the handset light strip.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Customizing the Phone Screen
You can adjust the characteristics of your phone screen.
If you want to...
Then...
Change the phone
screen contrast
1. Choose
> User Preferences > Contrast.
2. To make adjustments, press Up, Down or
.
3. Press Save, or press Cancel.
Note
If you accidentally save a very light or very dark contrast and cannot
see the phone screen display:
Press
and then press 1, 4 on the keypad.
Next, press
to change the contrast until you can see the phone
screen display, and then press Save.
Change the background
image
1. Choose
> User Preferences > Background Images.
2. Scroll through available images and press Select to choose an image.
3. Press Preview to see a larger view of the background image.
4. Press Exit to return to the selection menu.
5. Press Save to accept the image or press Cancel.
Note
Change the language on
your screen
If you do not see a selection of images, then this option has not been
enabled on your system.
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 56.)
2. Access your user settings. (See Controlling User Settings on the Web,
page 61.)
Change the line text
label
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 56.)
2. Access your line label settings. (See Controlling Line Settings on the
Web, page 62.)
Adjust contrast for
1. Choose
> User Preferences > Contrast.
your Cisco Unified IP
2. To make adjustments, press Up, Down or
.
Phone Expansion
3. Press Save, or press Cancel.
Module 7914 (SCCP
phones with Expansion Note The Cisco Unified IP Phone 7942G does not support the Cisco Unified
IP Phone 7914 Expansion Module.
Modules only)
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Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the
Directories button
.
Using Call Logs
Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls.
If you want to...
Then...
View your call logs
Choose
> Missed Calls, Placed Calls, or Received Calls. Each stores
up to 100 records.
Display details for a
single call record
1. Choose
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Details. Doing so displays information such as called number,
calling number, time of day, and call duration (for placed and
received calls only).
Erase all call records in
all logs
Press
, then press Clear.
Erase all call records in a
single log
1. Choose
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Clear. (You may need to press the more softkey to display
Clear.)
Erase a single call record
1. Choose
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Delete.
Dial from a call log
(while not on another
call)
1. Choose
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
Note
If the Details softkey appears, the call is the primary entry of a
multiparty call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by
<< or >>. To delete the number, press EditDial followed by Delete.
(You may need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you want to...
Then...
Dial from a call log
(while connected to
another call)
1. Choose
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
Note
If the Details softkey appears, the call is the primary entry of a
multiparty call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by
<< or >>. To delete the number, press EditDial followed by Delete.
(You may need to press the more softkey to display Delete.)
4. Press Dial.
5. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including
you. (Press Confrn or Conference again after dialing to complete the
action.)
• EndCall—Disconnects the first call and dials the second.
See if the line in the call Look for Busy Lamp Field indicators. See Using BLF to Determine a Line
log is busy before placing State, page 39.
a call to that line
Place a call from a URL
entry in a call log (SIP
phones only)
1. Choose
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight the URL entry that you want to dial.
3. If you need to edit the entry, press EditDial.
4. The
icon appears to indicate that you can begin editing
characters in the URL entry.
5. Press Dial.
View intercom call
history
Choose
> Intercom History. Details of the 25 most recent intercom
calls are logged. You cannot dial intercom numbers from this screen.
Tip
(SCCP phones only)
To view the complete call record of a multiparty call (for example, of call that has been forwarded or
transferred to you), highlight the call record and press Details. The Details record shows two entries
for each missed or received multiparty call. The entries are listed in reverse chronological order:
• The first logged entry is the name/number of the last completed call of a multiparty call received
on your phone.
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Using Call Logs and Directories
• The second logged entry is the name/number of the first completed call of a multiparty call
received on your phone.
Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features:
• Corporate Directory—Corporate contacts that you can access on your phone. Your system
administrator sets up and maintains your Corporate Directory.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory is
comprised of Personal Address Book (PAB) and Fast Dials:
– PAB is a directory of your personal contacts.
– Fast Dials allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate
directory (while not on
another call)
1. Choose
Dial from a corporate
directory (while on
another call)
1. Choose
> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. To dial, select the listing, or scroll to the listing and go off-hook.
> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. Scroll to a listing and press Dial.
4. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you
from the call. (Press Transfer again after dialing to complete the
action.)
• Conference—Creates a conference call with all parties, including
you. (Press Confrn or Conference again after dialing to complete
the action.)
• EndCall—Disconnects the first call and dials the second.
See if the phone line in
the directory is busy
Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a
Line State, page 39.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This
section describes how to set up and use Personal Directory on your phone. Alternately, see Using
Personal Directory on the Web, page 57.
If you want to...
Then...
Access Personal
Directory (for PAB
and Fast Dial codes)
1. Choose
Search for a PAB
entry
1. Access Personal Directory, then choose Personal Address Book.
> Personal Directory (exact name can vary).
2. Enter your Cisco Unified Communications Manager user ID and PIN,
then press Submit.
2. Enter search criteria and press Submit.
3. You can choose Previous or Next to move through listings.
4. Highlight the PAB listing that you want and press Select.
Dial from a PAB
entry
1. Search for a listing.
2. Highlight the listing and press Select.
3. Press Dial. (You may need to press the more softkey to see Dial.)
4. Enter the participant’s phone number.
5. Highlight the number that you want to dial and press OK.
6. Press OK again to dial the number.
Delete a PAB entry
1. Search for a listing.
2. Highlight the listing and press Select.
3. Press Delete.
4. Choose OK to confirm the deletion.
Edit a PAB entry
1. Search for a listing.
2. Highlight the listing and press Edit to modify a name or email address.
3. If necessary, choose Phones to modify a phone number.
4. Press Update.
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Using Call Logs and Directories
If you want to...
Then...
Add a new PAB entry
1. Access Personal Directory, then choose Personal Address Book.
2. Access the Search page by choosing Submit. (You do not need to input
search information first.)
3. Press New.
4. Use your phone keypad to enter a name and e-mail information.
5. Choose Phones and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
6. Choose Submit to add the entry to the database.
Assign a Fast Dial
code to a PAB entry
1. Search for a PAB entry.
2. Highlight the listing and press Select.
3. Press Fast Dial.
4. Highlight the number that you want to dial and press Select.
5. Highlight the Fast Dial code that you want to assign to the number and
press Select.
Add a new Fast Dial
code (not using a PAB
entry)
1. Choose
> Personal Directory > Personal Fast Dials.
2. Press Fast Dial.
3. Highlight a Fast Dial code that is unassigned and press Select.
4. Press Assign.
5. Enter a phone number.
6. Press Update.
Search for Fast Dial
codes
1. Choose
> Personal Directory > Personal Fast Dials.
2. You can choose Previous or Next to move through listings.
3. Highlight the listing that you want and press Select.
Place a call using a
Fast Dial code
1. Search for a Fast Dial code.
2. Highlight the listing you want and press Select.
3. Press Dial.
4. Choose OK to complete the action.
Delete a Fast Dial
code
1. Search for a Fast Dial code.
2. Highlight the listing you want and press Select.
3. Press Remove.
Log out of Personal
Directory
1. Choose
> Personal Directory (exact name can vary).
2. Choose Logout.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Tips
• Your system administrator can provide you with the user ID and PIN that you need to log in to
Personal Directory.
• Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation
button on your phone to move between input fields.
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Accessing Voice Messages
Accessing Voice Messages
To access voice messages, use the
Note
button.
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message system.
If you want to...
Then...
Set up and personalize
your voice message
service
Press
Check for your new
voice messages
Look for:
and follow the voice instructions.
If a menu appears on your screen, choose an appropriate menu item.
• A steady red light on your handset. (This indicator can vary. See
Customizing Rings and Message Indicators, page 47.)
• A flashing message waiting icon
screen.
Note
and text message on your phone
The red light and message waiting icon display only when you have a
voice message on your primary line, even if you receive voice messages
on other lines.
Listen for:
• A stutter tone from your handset, headset, or speakerphone when you
place a call.
Note
The stutter tone is line-specific. You hear it only when using the line
with the waiting messages.
Listen to your voice
messages or access the
voice messages menu
Press
.
Send a call to a voice
message system
Press iDivert. For more information, see Sending a Call to a Voice Message
System, page 24.
Depending on your voice message service, doing so either auto-dials the
message service or provides a menu on your screen.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Using the User Options Web Pages
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CM User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your
User Options web pages.
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install Certificate.
The Cisco Unified Communications Manager User Options main web page
displays. From this page you can choose User Options to access User
Settings, Directory features, a Personal Address Book, and Fast Dials.
Or, to access phone-specific options, select a device (see below).
Select a device after
logging in
1. After you have logged in to your User Options web pages, choose User
Options > Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, choose the appropriate device
(phone model, Extension Mobility profile, or Remote Destination profile)
from the Name drop-down menu.
Note
Select a
configuration
option after
logging in
56
Toolbar buttons located at the top of the Device Configuration page are
specific to the selected device type.
1. After you have logged in to your User Options web pages, choose User
Options to access User Settings, Directory, Personal Address Book, Fast
Dials, and Mobility Settings.
2. To return to the Device Configuration page from another page, choose
User Options > Device.
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Using the User Options Web Pages
Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See Accessing Your User Options Web Pages, page 56.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Personal Address Book (PAB)
• Fast Dials
• Cisco Unified Communications Manager Address Book Synchronizer
Note
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Your Phone, page 52.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...
Then do this after you log in...
Add a new PAB entry
1. Choose User Options > Personal Address Book.
2. Click Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry
1. Choose User Options > Personal Address Book.
2. Specify search information and click Find.
Edit a PAB entry
1. Search for a PAB entry.
2. Click a name or nickname.
3. Edit the entry as needed and click Save.
Delete a PAB entry
1. Search for a PAB entry.
2. Select one or more entries.
3. Click Delete Selected.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Then do this after you log in...
Assign a Fast Dial code
to a PAB entry
1. Create a PAB entry. See Using Your Personal Address Book on the
Web, page 57.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. Use the Search Options area to find the appropriate PAB entry.
5. Click a phone number in the Search Results area.
6. Change the Fast Dial code, if desired.
7. Click Save.
Assign a Fast Dial code
to a phone number
(without using a PAB
entry)
1. Choose User Options > Fast Dials.
2. Click Add New.
3. Change the Fast Dial code, if desired.
4. Enter a phone number.
5. Click Save.
Search for a Fast Dial
entry
1. Choose User Options > Fast Dials.
Edit a Fast Dial phone
number
1. Choose User Options > Fast Dials.
2. Specify search information and click Find.
2. Search for the Fast Dial entry that you want to edit.
3. Click on a component of the entry.
4. Change the phone number.
5. Click Save.
Delete a Fast Dial entry
1. Search for a Fast Dial.
2. Select one or more entries.
3. Click Delete Selected.
Tips
• You can create up to 500 Fast Dial and PAB entries.
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled
“raw” in the User Options web pages and do not display a configurable text label.
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Using the User Options Web Pages
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft
Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web
pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features:
• Speed-dial buttons
• Abbreviated Dialing
• Fast Dials
Note
For help using speed-dial features, see Speed Dialing, page 32.
If you want to...
Then do this after you log in...
Set up speed-dial
buttons
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Speed Dials.
4. Enter a number and label for a speed-dial button (programmable button)
on your phone.
5. Click Save.
Note
Set up Abbreviated
Dialing
Your phone uses the ASCII Label field.
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Speed Dials.
4. Enter a number and label for an Abbreviated Dialing code.
5. Click Save.
Set up Fast Dials
See Configuring Fast Dials on the Web, page 58.
You can also set up Fast Dials on your phone. See Using Personal Directory on
Your Phone, page 52.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on
your phone.
If you want to...
Then do this after you log in...
Subscribe to a service
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Phone Services.
4. Click Add New.
5. Choose a service from the drop-down list and click Next.
6. Change the service label and/or enter additional service information, if
available (optional).
7. Click Save.
Search for services
1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services
1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name
1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
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Using the User Options Web Pages
If you want to...
Then do this after you log in...
Add a service to an
available
programmable phone
button
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Service URL.
Note
If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
4. Choose a service from the Button Service drop-down list.
5. If you want to rename the service, edit the label fields.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
6. Click Save.
7. Click Reset to reset your phone (necessary to see the new button label
on your phone).
Access a service on your Choose
phone
(
) > Services.
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings.
If you want to...
Then do this after you log in...
Change your password
1. Choose User Options > User Settings.
2. In the Browser Password area, enter information.
3. Click Save.
Change your PIN
1. Choose User Options > User Settings.
2. In the Phone PIN area, enter information.
3. Click Save.
Change the language (locale) for
your User Options web pages
1. Choose User Options > User Settings.
2. In the User Locale area, choose an item from the Locale
drop-down list.
3. Click Save.
Change the language (locale) for
your phone screen
1. Choose User Options > User Settings.
2. Choose an item from the User Locale drop-down list.
3. Click Save.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Tip
Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log
in to your User Options web pages and Cisco WebDialer on your personal computer. For more
information, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding, voice message indicators, ring patterns, and line labels.
You can set up other line settings directly on your phone:
• Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,
page 24.
• Change rings, display, and other phone-model specific settings—see Changing Phone Settings,
page 47.
If you want to...
Then do this after you log in...
Set up call forwarding
per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
6. Click Save.
Change the voice
message indicator
(lamp) setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Message Waiting Lamp area, choose from various settings.
Note
Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
6. Click Save.
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Using the User Options Web Pages
If you want to...
Then do this after you log in...
Change the audible
voice message indicator
setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Audible Message Waiting Indicator area, choose from various
settings.
Note
Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
6. Click Save.
Change or create a line
text label that appears
on your phone screen
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Line Text Label area, enter a text label.
6. Click Save.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use
to make and receive calls using the same directory numbers as your desk phone. These phones are
called remote destinations. You can also define access lists to restrict or allow calls from certain
numbers to be sent to your cellular phone.
If you want to...
Then do this after you log in...
Create an access list
1. Choose User Options > Mobility Settings > Access Lists.
2. Click Add New.
3. Enter the following information:
– Name—Identifies the access list.
– Description—Describes the access list.
4. Choose one of these options:
– Blocked Access List—Creates list for numbers to be blocked
– Allowed Access List—Creates list for numbers that will be permitted
5. Click Save.
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Using the User Options Web Pages
If you want to...
Then do this after you log in...
Add members to an
access list.
1. Create an access list.
2. Click Add Member to add phone numbers or filters to the list.
3. Select an option from the Filter Mask drop-down list box. You can filter
a directory number, calls with restricted caller ID (Not Available), or
calls with anonymous caller ID (Private).
4. If you select a directory number from the Filter Mask drop-down list
box, enter a phone number or filter in the DN Mask field. You can use
the following wild cards to define a filter:
– X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230 and
4085551239.
– !—Matches any number of digits. For example, 408! matches any
number starts with 408.
– #—Used as a single digit for exact match.
5. To add this member to the access list, click Save.
6. To save the access list, click Save.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you want to...
Then do this after you log in...
Add a new remote
destination
1. Choose User Options > Mobility Settings > Remote Destinations.
2. Select the device from the Name drop-down list box.
3. Click Remote Destinations.
4. Click Add New.
5. Enter the following information:
– Name—Enter a name for the cellular (or other) phone.
– Destination Number—Enter your cellular phone number.
– Answer Too Soon Timer—Enter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
– Answer Too Late Timer—Enter the amount of time after which it is
too late to pick up a call on the remote destination (in milliseconds).
– Delay Before Ringing Timer—Enter the amount of time before the
call rings on the remote destination (in milliseconds).
– Remote Destination Profile—Select a remote destination profile,
which contains the settings that apply to all of your remote
destinations.
– Allowed Access List—Select a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone.
You can select an allowed access list or blocked access list, but not
both.
– Blocked Access List—Select a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop
phone. You can select an allowed access list or blocked access list,
but not both.
– Mobile Phone—Select to allow your cellular phone can accept a call
sent from your desktop phone.
– Enable Mobile Connect—Select to allow your cellular phone to ring
simultaneously with your desktop phone.
– Smart Client Installed—Select to indicate that the remote destination
you are setting up is a smartphone.
6. Click Save.
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Using the User Options Web Pages
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by
clicking items in a web browser. Your system administrator must configure this feature for you.
If you want to...
Then...
Use WebDialer with
your User Options
directory
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 56.
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with
another online
corporate directory
(not your User
Options directory)
1. Log in to a WebDialer-enabled corporate directory and search for
coworkers.
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you want to...
Then...
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Set up, view, or
change WebDialer
preferences
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer (after you
click the number that you want to dial.)
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
• Preferred language—Determines the language used for WebDialer
settings and prompts.
• Use permanent device—Identifies the Cisco Unified IP Phone and
directory number (line) that you will use to place WebDialer calls. If you
have one phone with a single line, the appropriate phone and line are
automatically selected. Otherwise, choose a phone and/or line. Phones
are specified by host name. (To display the host name on your phone,
choose
> Network Configuration > Host Name.)
• Use Extension Mobility—If selected, prompts WebDialer to use the
Cisco Unified IP Phone that is associated with your Extension Mobility
profile (if available).
• Do not display call confirmation—If selected, prompts WebDialer to
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
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Understanding Additional Configuration Options
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.
Note
You can locate Phone Guides and other documents listed in this table on the web:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.
html
If you...
Then...
For more information...
Need to handle more
Ask your system administrator to
calls on your phone line configure your line to support more
calls.
Talk to your system administrator
or phone support team.
Need more than one
phone line
Ask your system administrator to
configure one or more additional
directory numbers for you.
Talk to your system administrator
or phone support team.
Need more speed-dial
buttons
First make sure that you are using all
of your currently available speed-dial
buttons.
See:
If you need additional speed-dial
buttons, try using Abbreviated Dialing
or subscribing to the Fast Dial service.
Another option is to attach the
Cisco Unified IP Phone Expansion
Module 7914 to your Cisco Unified IP
Phone 7962G.
Work with (or work as) Consider using:
an administrative
• Cisco Unified Communications
assistant
Manager Assistant
• A shared line
Want to use one
extension for several
phones
Request a shared line. This allows you
to use one extension for your desk
phone and lab phone, for example.
• Speed Dialing, page 32
• Cisco Unified IP Phone
Expansion Module 7914
Phone Guide (7962G SCCP
phone only. The Cisco Unified
IP Phone 7942G does not
support the Cisco Unified IP
Phone 7914 Expansion
Module))
See:
• Using a Shared Line, page 36
• Cisco Unified
Communications Manager
Assistant User Guide
See Using a Shared Line, page 36.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
If you...
Then...
For more information...
Share phones or office
space with coworkers
Consider using:
Ask your system administrator
about these features and see:
• Call Park to store and retrieve
calls without using the transfer
feature
• Call Pickup to answer calls ringing
on another phone
• A shared line to view or join
coworkers’ calls
• Advanced Call Handling,
page 32
• Using a Shared Line, page 36
• Using Cisco Extension
Mobility, page 42
• Cisco Extension Mobility to apply
your phone number and user
profile to a shared
Cisco Unified IP Phone
Answer calls frequently Ask your system administrator to set
or handle calls on
up the AutoAnswer feature for your
someone’s behalf
phone.
See Using AutoAnswer, page 46.
Need to make video
calls (SCCP phones
only)
Contact your system
administrator for additional
assistance and see the Cisco
Unified Video Advantage Quick
Start Guide and User Guide.
Consider using Cisco Unified Video
Advantage, which enables you to make
video calls using your Cisco Unified
IP Phone, your personal computer,
and an external video camera.
Determine the state of a Ask your administrator to set up the
phone line associated
Busy Lamp Field (BLF) feature for
with a speed-dial
your phone.
button, call log, or
directory listing on
your phone
See Using BLF to Determine a Line
State, page 39.
Want to temporarily
apply your phone
number and settings to
a shared
Cisco Unified IP Phone
See Using Cisco Extension
Mobility, page 42.
70
Ask your system administrator about
the Cisco Extension Mobility Service.
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Troubleshooting Your Phone
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
Explanation
You cannot hear a dial
tone or complete a call
One or more of the following factors might apply:
• You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number. (SCCP phones only)
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The Settings button is
unresponsive
Your system administrator might have disabled
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
on your phone.
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results
in a fast busy tone
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if
the call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails
The other party might have call forwarding enabled.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Then...
Access network
configuration data
Choose
> Network Configuration and select the network
configuration item that you want to view.
Access status data
Choose
> Status and select the status item that you want to view.
Access phone model
information
Choose
> Model Information.
Access phone call and
voice quality information
Choose
> Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
72
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Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note
You must have Adobe Acrobat Reader to view and print PDF files. You can
download the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
74
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Index
A
configuring from web page 62
call logs
Abbreviated Dialing 59
dialing from a URL entry in 50
Address Book Synchronization Tool 59
erasing 49
answering calls, options for 18
viewing and dialing from 49
ASCII label field support 59
call park 34
audible message waiting indicator 55
call pickup, using 33
audio problems 72
call waiting 18
audio, quality of 6
caller ID 12
authenticated calls 39
call-handling, advanced 32
Auto Dial 16
call-handling, basic 16
AutoAnswer 46
calls
answering 18
barging 37
B
blocking 25
barge
compared to lines 10
and privacy 38
conference features for 26
and shared lines 36
ending 19
using 37
forwarding 24, 62
BLF 39
handling multiple 21
Busy Lamp Field
holding and resuming 20
see BLF 39
button 31
icons for 11
maximum per line 10
multiple parties on 26
C
multiple, switching between 21
muting 21
call activity area, viewing 11
parking 34
call forwarding 24
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
placing 16
dialing from web page with 17
prioritizing 40
using from web page 67
redirecting while ringing 33
using on phone 17
reporting problems with 72
customization
secure 39
messages 55
storing and retrieving 34
transferring 23
using DND 25
viewing 11, 21
D
Details softkey, viewing multiparty calls with
49, 50
viewing multiple 22
Cisco Unified Communications Manager
Address Book Synchronizer 59
device configuration page 56
Cisco Unified IP Phone
direct transfer 23
dialing, options for 16
adjusting height of 5
directed call park 34
connecting 4
directory
description of 7
corporate 51
feature configuration for 14, 69
dialing from web page with 17
illustration of 7
personal 51
online help for 13
using from web page 67
registering 5
using on phone 17, 49
securing handset rest 5
divert calls to voice message system 24, 55
web-based services for 56
DND 25
Cisco Unified IP Phone Expansion Module
7914 48, 69
Do Not Disturb 25
Cisco Unified Video Advantage 70
Cisco WebDialer 67
Client Matter Code 18
CMC 18
conference calls
Meet-Me 29
types of 26
configuration
options 69
E
encrypted calls 39
ending a call, options for 19
Extension Mobility
log in 42
log out 42
extension numbers, viewing 11
corporate directory
76
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audio quality 6
F
button, identifying 10
FAC 18
hanging up with 19
Fast Dial service
mode 45
dialing with 17
Fast Dials
configuring from web page 58
feature buttons
help 9
obtaining 46
headset performance, general 5
help button, description of 9
help, using 13
hold
messages 9
and switching calls 21
services 10
and transferring 23
settings 10
using 20
feature menus, using 14
hold reversion indicators, reverting calls 20
features, availability of 14, 69
hunt groups, logging out 35
footstand
adjusting 5
button, identifying 9
Forced Authorization Code 18
forwarding calls, options for 24
I
icons
for call states 11
for lines 11
G
idle 11
installing, Cisco Unified IP Phone 4
GPickUp 33
intercom calls 30
group call pickup, using 33
intercom line 11, 31
H
K
handset
keypad
light strip 10
description of 10
securing in cradle 5
using 45
hanging up, options for 19
L
headset
language (locale) settings 61
answering calls with 18
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
line buttons, identifying 9
N
lines
and call forwarding 62
navigation button, description of 10
and call states 11
network configuration data, locating 71
and using BLF 39
description of 10
O
icons 11
ring patterns for 62
o 55
text label for 62
on-hook dialing 16
viewing 11
online help, using 13
voice message indicator setting for 62
OPickUp 33
logging out of hunt groups 35
other call pickup, using 33
M
P
Malicious Call Identification (MCID), using 40
PAB 51
Meet-Me conferences 29
using from web page 57
menus, using 14
park retrieval prefix 35
messages
password, changing 61
indicator for 47, 55
listening to 55
messages button, description of 9
missed calls, records of 49
Personal Address Book
See PAB 52
Personal Address Book (PAB)
dialing from 17
MLPP, using 40
Personal Address Book, see PAB
multiparty calls
Personal Directory
identifying in call logs 49, 50
viewing details of 49, 50
using from web page 57
phone lines
multiple calls, handling 21
buttons for 9
mute button, description of 10
description of 10
mute, using 21
viewing 11
phone screen
adjusting contrast of 48
changing language of 48
cleaning 12
78
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features of 11
S
phone services
configuring
safety, warnings 2
see also User Options web pages
secure calls 39
PickUp 33
security
PIN, changing 61
levels of 40
placed calls, records of 49
making and receiving secure calls 39
placing calls, options for 16
verifying non-secure calls 39
prioritizing calls 40
services button, description of 10
privacy
services, subscribing to 60
and shared lines 36
settings button, description of 10
using 38
settings, customizing 47
programmable buttons
shared lines
description of 9
and Remote-in-Use icon 36
labels for 11
description of 36
with barge 37
Q
QRT 72
QRT, using 72
Quality Reporting Tool 72
with privacy 38
softkey buttons
description of 10
labels for 11
sound
See audio, quality of 6
speakerphone
R
answering calls with 18
received calls, records of 49
redial 16
Remote-in-Use icon for shared lines 36
resume, using 20
ring patterns, changing 62
ringer
customizing 47
indicator for 10
button, identifying 10
hanging up with 19
mode 45
speed dial 32
buttons, identifying 9
configuring 59
labels 11, 59
using 17
status data, locating 71
status line, viewing 11
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
subscriptions, for phone services 60
W
suspicious calls, tracing 40
switching calls 21
warnings, safety 2
web-based services
configuring 56
T
see also User Options web pages
Tabs, phone and feature 12
TABSynch 59
WebDialer 17, 67
whisper 11
TAPS, using 5
telephony features
audible message waiting indicator 55
text, entering on phone 14
Tool for Auto-Registered Phones Support 5
transferring, options for 23
troubleshooting 71
See also QRT 71
Two-way 11
U
URL dialing, from call log 50
User Options web pages
accessing 56
configuring features and services with 57
subscribing to phone services with 60
V
voice message indicator 55
changing setting for 62
voice message service 55
volume button, description of 10
80
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
82
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Asia Pacific Headquarters
Cisco Systems, Inc.
168 Robinson Road
#28-01 Capital Tower
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
Europe Headquarters
Cisco Systems International
BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 800 020 0791
Fax: 31 0 20 357 1100
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco
Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS,
Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing,
FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys,
MeetingPlace, MGX, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and
TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0709R)
© 2007 Cisco Systems, Inc. All rights reserved.
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.
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