Verizon One
User Guide
© 2006 Verizon
TM
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Verizon One User Guide
Table of Contents
1. Product Description
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7. Installing the Verizon One Base Unit 18
2. Conventions Used in This
Document
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7.1 Choosing a Location to Install Verizon One
7.2 Installing the Base Unit on a Desktop or
Flat Surface
7.3 Wall Mounting on a Hollow
Drywall Surface (Optional)
3. Safety Instructions
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8. Handset Battery
1.1 Installation Requirements
1.2 Networking Requirements
3.1 Safety Instructions
3.2 Battery Safety Instructions
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4. Regulatory Information
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5. Getting to Know Verizon One
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4.1 FCC Compliance Note
5.1 Base Unit Features
5.2 Cordless Handset Features
5.3 Touch-Screen Features
6 Verizon One Set-Up
6.1 Checking Kit Contents
© 2006 Verizon
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8.1 Installing the Handset Battery
8.2 Parking or Charging the
Handset (Battery)
8.3 Battery Charge Indication
8.4 Turning On the Handset
8.5 Using the Handset Belt Clip
9. Registering the Handset to the
Base Unit
9.1 Registration Procedure
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10. Verizon One Handset Controls
10.1 Handset Control Buttons
10.2 Handset Activity LED
10.3 Backlighting
11. Verizon One Handset Screens
11.1
11.2
11.3
11.4
11.5
Standby
No New Calls
New Calls
Ringer Off
New Calls, No Messages Waiting,
Line in Use
11.6 New Calls, Messages Waiting,
Line in Use
12. Dialing Functions
12.1
12.2
12.3
12.4
12.5
12.6
12.7
Off-Hook Dialing and Dialing Screen
Preview or On-Hook Dialing
Off-Hook & On-Hook Dialing Alternatives
Placing a Handset Call On Hold
Redial
Incoming Call Screen
Call Waiting Screen
© 2006 Verizon
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13. Using the Verizon One Handset
Menu
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14. Using the Handset Phonebook
Menu
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13.1 Incoming Calls Log
13.1.1 Place a Call
13.1.2 Save a Record to your Phonebook
13.1.3 Erase Call from the Incoming Calls Log
13.2 Ringer Setup Menu
13.2.1 Ringer Volume
13.2.2 Ringer Tone (Melody)
13.2.3 Keypad Tones
13.3 Handset Name Menu
13.4 Date and Time Menu
14.1
14.2
14.3
14.4
14.5
View Your Phonebook
Add a New Name
Edit a Phonebook Entry
Erase a Phonebook Entry
Place a Call
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Verizon One User Guide
15. Using Intercom and Call Transfer
Functions
15.1 Intercom Functions
15.1.1 Paging the Base
15.1.2 No Answer From a Page
15.1.3 Using the Intercom During an Active Call
15.2 Call Transfer Functions
15.2.1 Completing a Call Transfer
15.2.2 Call Back
15.3 3-Way Conferencing
15.3.1 3-Way Conference
15.4 Handset Locator
15.5 Out-of-Range Detection
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16. Headset Support
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17. Verizon One Base Unit Controls
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17.1 Base Speakerphone Control Buttons
17.2 Base Activity LED
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18. Verizon One Base Unit Operations 67
18.1 Base, Stylus and Touch-Screen
© 2006 Verizon
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18.2 Making and Ending Calls
18.3 Answering Incoming Calls
18.4 Transferring Calls from the Base
to the Handset
18.5 Transferring Calls from the
Handset to the Base
18.6 Paging from the Base
18.7 Adjusting the Volume
18.8 Using the Mute Button
18.9 Using the Hold Button
18.10 Using the Menu and Address
Book Buttons
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19. Touch-Screen Features
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19.1 Touch-Screen Navigation
19.1.1 Menu
19.1.2 Touch-Screen Keyboard and Numeric
Keypad
19.1.3 Incoming Calls, Outgoing Calls and Voice
Mail Logs
19.1.4 Call Log Features
19.1.4.1 View Caller
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Verizon One User Guide
19.1.4.2 Update a Contact
19.1.4.3 Map a Caller
19.1.5 Receiving an Incoming Call
19.1.6 Placing an Outgoing Call
19.2 Voice Mail
19.3 Speed Dial
19.3.1 Add a Contact to Your Speed Dial List
19.3.2 Edit a Contact on Your Speed Dial List
19.3.3 Dial a Contact on Your Speed Dial List
19.4 Emergency Numbers
19.4.1 Add an Emergency Number
19.4.2 Edit an Existing Emergency Number
19.5 Address Book
19.5.1 Calling a Contact from your Address Book
19.5.2 Get Address, Map and Directions
19.5.3 Adding Contacts to Your Address Book
19.5.3.1 Add a Person
19.5.3.2 Delete a Person
19.5.3.3 Add a Business Contact
19.5.3.4 Add a Group
19.6 Calendar
19.6.1 Access Your Calendar
19.6.2 View Your Calendar
© 2006 Verizon
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19.6.3 Appointments
19.6.3.1 Add an Appointment
19.6.3.2 Edit an Appointment
19.6.3.3 Delete an Event
19.6.4 Tasks
19.6.4.1 Add a Task
19.6.4.2 Edit a Task
19.6.4.3 View Tasks
19.7 Memos
19.7.1 Memo Screen
19.7.2 View a Memo
19.7.3 Add a Memo
19.9 SuperPages
19.9.1 Look Up a Business
19.9.2 Look Up a Person
19.9.3 Reverse Lookup
19.9.4 Search Results
19.9.4.1 SuperPages - Map
19.9.4.2 Add a SuperPages Search Results
Number to Your Address Book
19.10 E-mail
19.10.1 Setup E-mail
19.10.2 Check E-mail
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Verizon One User Guide
19.10.3 Reply to an E-mail
19.11 Alarm/Timer
19.11.1 Start Timer
19.11.2 Set Alarm
19.11.3 Start Stopwatch
19.12 Calculator
19.13 News & More
19.13.1 Choose Content
19.13.1.1 My Choices
19.13.1.2 Top Headlines
19.13.1.3 Movies
19.13.1.4 Weather
19.13.1.4.1 Local Weather
19.13.1.4.2 Radar
19.13.1.4.3 International Weather
19.13.1.5 Sports News
19.13.1.6 Scores
19.13.1.7 Entertainment
19.13.1.8 Lottery
19.13.1.8.1 View Game
19.13.1.8.2 Change Location
19.13.1.9 Stocks
19.13.1.10 SuperPages
© 2006 Verizon
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19.13.1.11 Restaurants
19.13.1.11.1 Lookup Restaurants
19.13.1.11.2 Change Cuisine
19.13.1.11.3 Change Location
19.13.1.11.4 Restaurants Near Me
19.13.1.12 Horoscopes
19.14 Add iobiSM Home*
19.14.1 Manage Calls
19.14.1.1 Using Manage Calls
19.14.1.2 Manage Call Forwarding Destination
(Phone Numbers)
19.14.2 Voice Mail
19.14.2.1 Play Messages
19.14.2.2 Forward Messages
19.14.2.3 Schedule Call Forwarding
19.14.2.4 Edit Call Forwarding
19.15 Phone Tips
19.16 Settings
19.16.1 Date/Time
19.16.2 Screen Saver
19.16.3 Display
19.16.4 Voice Mail*
19.16.5 Cell Phones
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19.16.5.1 Manage Cell Phones
19.16.5.2 Add Cell Phones
19.16.5.2.1 Authorizing a Cell Phone
19.16.5.3 View Cell Phone
19.16.6 Home Networking
19.16.7 Ring Tones
19.16.7.1 Set Ring Tone
19.16.7.2 View Ring Tones
19.16.8 Volume
19.16.9 Handsets
19.16.9.1 Name Handsets
19.16.9.2 Register Handsets
19.16.9.3 Edit Handsets
19.16.10 Shortcuts
19.16.10.1 View Shortcuts
19.16.10.2 Choose Shortcuts
19.16.12 System Info
© 2006 Verizon
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20. Home Networking
20.1 What is Home Networking
20.2 Important Information About Your
Verizon One Home Network
20.3 Installing Your Verizon One Home Network
20.3.1 Home Networking System Requirements
20.3.2 LED Indicators
20.3.3 Interface Descriptions
20.3.4 Installing a Wired Network
20.3.5 Installing a Wireless Network
20.3.6 Installing Both a Wired and Wireless
Network Simultaneously
20.4 Accessing Configuration Settings
20.5 Authenticate User
20.6 Password Protection
20.7 Configure Wireless Settings
20.7.1 Setup Wireless Network
20.7.2 Setup Wireless Security
20.8 Manage Security
20.8.1 Change Firewall
20.8.2 Add Services
20.8.3 Manage Services
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20.8.4
20.8.5
20.9
20.9.1
20.9.2
View Services
View Clients
Setup My Connection
Setup FiOS Connection
Setup DSL Connection
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21.
Technical Support
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21.1
21.1.1
21.1.2
21.1.3
21.1.4
21.1.5
21.1.6
21.1.7
© 2006 Verizon
Getting Help
Touch-Screen Help
Help with Your DSL Service
Helpful Web Sites
Important Troubleshooting Tips
Contact Us
Automatic Software Updates
Verizon One Customer Notifications
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Verizon One User Guide
1. Product Description
1.1 Installation Requirements
To install Verizon One, you will need the
following:
Connection Type
Minimum System Requirements
Ethernet
• Pentium® or equivalent and above class machines,
Macintosh®
• Microsoft® Windows® (95, 98, 2000, ME, NT 4.0, or XP),
Macintosh® OS X, or Linux installed
• Computer Operating System CD-ROM on hand
• Internet Explorer® 4.x or Netscape® Navigator® 4.x or
higher
• 64 MB RAM (128 MB recommended)
• 10 MB of free hard drive space
• TCP/IP Protocol stack installed
• 10/100 Base-T Network Interface Card (NIC)
Wireless IEEE
802.11g
• Pentium® or equivalent and above class machines
• Microsoft® Windows® (98, ME, 2000, or XP) or
Macintosh® OS X installed
• Computer Operating System CD-ROM on hand
• Internet Explorer® 4.x or Netscape® Navigator® 4.x or
higher
• 64 MB RAM (128 MB recommended)
• 10 MB of free hard drive space
• An available IEEE 802.11b/g/g+ PC adapter
A Network Interface Card (NIC) installed in
your PC, or an IEEE 802.11b/g adapter.
NOTE: Please wait until you have
received notification from Verizon One
that your DSL line has been activated
before installing the Communications
Subsystem of your Verizon One. You
may, however, install your Verizon One
prior to the availability of DSL service to
your line.
1.2 Networking Requirements
The following system specifications
are required for optimum performance
of Verizon One via 10/100 Base-T
Ethernet or Wireless installations:
© 2006 Verizon
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Verizon One User Guide
1. Product Description
1.2 Networking Requirements (cont’d)
NOTE: Before you connect via 10/100
Base-T, you must have an available
Ethernet card installed in your computer.
If your Ethernet card does not autonegotiate, you must set it to half duplex.
Refer to the Ethernet card manufacturer’s
instructions for installing and configuring
your Ethernet card.
NOTE: PCs can use any Wireless Fidelity
(Wi-Fi) 802.11b/g/g+ certified card to
communicate with Verizon One. The
Wireless card and Verizon One must use
the same Wired Equivalent Privacy (WEP)
security code type. The factory default for
WEP is DISABLED. If you enable WEP,
you must ensure the network setting
for your wireless adapter is set to “Must
Use Shared Key for WEP” or “Open
Wi-Fi.” You must ensure that your PC’s
Wi-Fi adapter is configured properly for
© 2006 Verizon
whichever network setting you use. You
can access the settings in the advanced
properties of the wireless network adapter.
Verizon One can function in two modes:
The first mode, called the Standalone
Mode, occurs when Verizon One IS
NOT CONNECTED to active DSL
service. In this mode, Verizon One
provides traditional, standard cordless
telephone functionality that can be used
in your home/office, as explained in this
document.
The second mode, called the Active
Mode, occurs when Verizon One IS
CONNECTED to active DSL service.
In this mode, Verizon One provides
additional voice and data services through
your high-speed Internet connection that
are accessible from the touch-screen
display (such as Address Book and
Calendar functionality). For details on
how to use these additional features and
navigate the touch-screen display, please
see Verizon One applications and tools.
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Verizon One User Guide
2. Conventions Used in This Document
• LCD Screens: The screens displayed
in this document are meant to provide
a visual representation of Verizon One’s
Handset and Base functionality. The
actual data displayed in your LCD
screens may differ slightly from the data
displayed in the screens of this
document.
• Pointer: Refers to the pointer symbol
► used to select items in the LCD
screens.
• Screen: Refers to either the Handset’s
or the Base Unit’s Liquid Crystal
Display (LCD).
• Note: Refers to outlined information
that provides additional details about a
feature or function.
• Words Enclosed in Symbols:
< > represent physical buttons that you
can press with your finger. These are
located on the face of the Handset and
the Base Unit.
• On-Hook: Refers to the condition
when either the Base Unit or Handset
is not active in requesting a dial tone
or placing a call.
• Words Enclosed in Brackets:
[ ] represent soft key functions
accessible/selectable through Handset
and Base LCD screens.
• Off-Hook: Refers to the condition
when either the Base Unit or Handset
is active in requesting a dial tone or is
engaged in a call.
© 2006 Verizon
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Verizon One User Guide
3. Safety Instructions
3.1 Safety Instructions
• Never install any telephone wiring
during a lightning storm.
• Never install telephone jacks in wet
locations unless the jack is specifically
designed for a wet location.
• Never touch non-insulated telephone
wires or terminals unless the telephone
line has been disconnected at the
network interface.
• Use caution when installing or
modifying telephone lines.
• Avoid using during a lightning storm.
• Do not use while wet or while standing
in water. Do not place Verizon One near
water, such as near a sink or bath tub.
• Unplug Verizon One from the wall
outlet and telephone jack before
cleaning. Only use a soft, damp cloth
to clean Verizon One. Do not use
chemicals or cleaning agents.
© 2006 Verizon
• Use only the Power Adaptor that came
with Verizon One.
IMPORTANT: In the event of a loss
of electricity to your home/office, your
Verizon One system will not operate.
For this reason, it is recommended
that you have at least one standard
telephone in your home/office for use in
case of an emergency.
WARNING
Risk of electric shock. Voltages up to
140 Vdc (with reference to ground)
may be present on telecommunications
circuits.
3.2 Battery Safety Instructions
• Use only the battery that was provided
with your Verizon One kit, or an
authorized replacement recommended
by the manufacturer.
• Do not puncture the battery. The
battery contains toxic materials that
could be released if mishandled,
resulting in injury.
• Keep batteries and other potentially
hazardous devices out of the reach of
children.
• Never dispose of batteries in fire, which
could result in an explosion.
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Verizon One User Guide
4. Regulatory Information
4.1 FCC Compliance Note
This equipment has been tested and
found to comply with the limits for a
Class B digital device, pursuant FCC
Statement: This Product has been
tested and found to comply with the
limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This Product generates, uses, and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instructions, may cause harmful
interference to radio communication.
However, there is no guarantee that
interference will not occur in a particular
installation. If this Product does cause
harmful interference to radio or television
reception, which can be determined
by turning the Product off and on, the
© 2006 Verizon
Customer is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
Product and receiver.
• Connect the Product into an outlet on a
circuit different from that to which the
receiver is connected.
• Consult Verizon Online or an
experienced radio/TV technician for help.
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Verizon One User Guide
5. Getting To Know Verizon One
5.1 Base Unit Features
The following features are provided in
the Verizon One Base Unit. An in-depth
description of functions will be discussed
later in this document:
• Symmetrical 5.8 GHz DSS cordless
telephone technology with built-in 5.8
GHz Antennae
• 75 Hopping Channels for enhanced
operation under interference
• 12-key Keypad allows alphanumeric
data entry to the Base
• Control buttons which allow set-up,
navigation, menu selection, and call
control (such as Hold, Mute, Intercom,
Volume Control) from the Base
• Full Duplex, Hands-free Speaker/
Microphone for placing and receiving
calls from the Base
© 2006 Verizon
• Internally filtered convenience/fax
jack – enables the connection of other
telephony equipment, such as fax
machines, directly to Verizon One
• Integrated Handset Cradle with Battery
Charger
• Illuminated, Color LCD touch-screen
– Primary user interface that enables
access to Verizon One’s advanced
services
• LED Indicators display the operational
status of Verizon One’s telephony and
data networking functions
• Message Waiting/Ringing LED
indicator – provides indication of
incoming calls and/or message waiting
• Selective intercom page to either Base
or the Handset
• Stylus functions as a detachable, penlike, plastic tool for selecting items on
the Base touch-screen
5.2 Cordless Handset Features
The following features are provided in
the Verizon One Cordless Handset. An
in-depth description of functions will be
discussed later in this document:
• Symmetrical 5.8 GHz DSS cordless
telephone technology with built-in
5.8GHz Antenna
• 75 Hopping Channels for enhanced
operation under interference
• Illuminated 12-key Keypad allows
alphanumeric data entry
• Control buttons which allow set-up,
navigation, menu selection, and call
control (such as Hold, Mute, Intercom,
Manual Volume Control) from the
Handset
• Illuminated Liquid Crystal Display (LCD)
screen with graphics-based operation
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Verizon One User Guide
5. Getting To Know Verizon One
5.2 Cordless Handset Features
(cont’d)
• Message Waiting/Ringing LED
indicator—provides indication of
incoming calls and/or message waiting
• Caller ID***, Call Waiting**** and Call
Waiting with Caller Line ID
• Rechargeable Battery
• Ear Plug Adapter for headset (optional
headset not included)
• Belt Clip for hands-free operation when
using a headset (optional headset not
included)
• Redial from list of last 5 numbers dialed
• Saving Selective Caller ID records into
Phonebook directory
• Digital Volume Control
© 2006 Verizon
• Calls
• Speed Dial
• Emergency Numbers
• Support for Off-Hook dialing, pre-dialing
and redial
• Phonebook dialing; up to 50 entries
The following features are accessible
via the Verizon One touch-screen. See
Section 19: Touch-Screen Features for
more information on each of the following:
• Voice Mail**
• Incoming Calls with the last 40 Caller
ID records
• One-touch conference and Selective
intercom page between Base and
Handset
5.3 Touch-Screen Features
• Address Book*
*Display of these features requires your DSL service
to be active. Once your Service Ready Date has
arrived, and Verizon One detects an active DSL
connection - these features will automatically
appear.
**Available to Verizon Home Voice Mail subscribers
only.
***Caller ID subscription is required.
****Call Waiting subscription is required.
• Calendar*
• Memos
• SuperPages*
• Calculator
• News & More*
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Verizon One User Guide
5. Getting To Know Verizon One
5.3 Touch-Screen Features (cont’d)
• Upgrade to iobism Home*
See section 19.12 for more information
on iobi Home and each of these
features:
• Call Forwarding**
• On-screen Voice Mail***
• Manage Calls
• iobi Home on Your Desktop
• iobi Home on the Web
• Verizon Customer Notifications
• Automatic Software Updates
*iobi Home provided by Verizon Long Distance
(“Verizon”) and subject to terms and conditions. *iobi
Home is not currently compatible with Macintosh®
computers. Verizon is not responsible for messages
that are lost or delayed due to transmission via the
Internet. Information sent via the Internet, including
E-mail and Text Messages, is not secure and may be
intercepted by third parties during transmission. Verizon
is not responsible for the content of messages sent
via the E-mail feature. iobi Home may not be used
for any unlawful purpose, such as sending unsolicited
commercial E-mail messages (e.g., spamming).
Recipient is responsible for the cost of receiving Text
Messages, if any. Taxes and other charges apply.
**Charges for forwarded calls will be billed by the
carrier that carries the forwarded calls. Calls may not
be forwarded to an international number.
***You must subscribe to a compatible version of
Verizon Home Voice Mail (sold separately) to access
Voice Mail features of iobi Home.
© 2006 Verizon
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Verizon One User Guide
6. Verizon One Set-Up
1
8
6.1 Checking Kit Contents
Your kit contains everything you need to
set-up Verizon One and install your
Verizon Online DSL service if you are a
new subscriber.
1.
2.
3.
4.
5.
6.
7.
8.
Verizon One Base Unit with Display
Verizon One Base Unit Swivel Support Stand
Cordless Telephone Handset with Battery
Handset Belt Clip
Stylus
Power Adaptor and Cord
RJ-11 Gray Phone Cord
RJ-45 Yellow Ethernet Cable
3
7
10
9
9. DSL Installation CD
Verizon One will instruct you when to insert into your computer.
2
4
10. DSL Filter Kit
The DSL Installation CD will instruct you on where and how to install filters.
Filter Kit only included for new DSL subscribers.
11. Verizon One Important Product Information (not pictured)
12. Verizon Online DSL Resource Guide (not pictured)
© 2006 Verizon
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Verizon One User Guide
7. Installing the Verizon One Base Unit
7.1 Choosing a Location to Install
Verizon One
For optimal performance of Verizon
One, choose a location that is:
• Away from active electrical areas
• Away from interference such as a
television, radio or microwave oven
• Away from water or moisture,
excessive dust, or extreme cold
• Away from heat sources and sunlight
7.2 Installing the Base Unit on a
Desktop or Flat Surface
Step 1
Attach the Verizon One Base Unit to the
Swivel Support Stand (Figure 1).
Snap the Verizon One Base Unit Swivel
Support Stand onto the back of the Base
Unit. Locate a sturdy, flat surface, table
or desktop near an active wall AC power
outlet, an active telephone jack and your
primary computer.
• In a central location that has no
obstructions—this will optimize
cordless performance
Step 2
Plug in the Power Cord (Figure 2).
Connect the DC 12V power supply cord
to the power connector marked 12V DC
on the rear panel of the Verizon One
Base Unit. Plug the other end of the
power supply into an AC wall socket,
and then turn on the power switch (if it is
not on already). Check the Base to see
if the Power LED is solid green. If the
Power LED is solid green, Verizon One
power is on.
• Separate from another Verizon One
Base Unit
Figure 1
Power is On
Figure 2
© 2006 Verizon
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Verizon One User Guide
7. Installing the Verizon One Base Unit
7.2 Installing the Base Unit on a
Desktop or Flat Surface (cont’d)
Step 3
Follow the Instructions on the Verizon
One Display (Figure 3).
The Verizon One display will walk you
through the necessary steps to complete
the set-up of Verizon One and the
installation of your Verizon Online DSL
Service (if required).
7.3 Wall Mounting on a Hollow
Drywall Surface (Optional)
Follow the steps below to mount Verizon
One on a wall:
NOTE: The hardware needed to wall
mount Verizon One is not included with
the product.
1. Obtain two #8 pan-head screws and
two #8 wall anchors.
2. Place the Verizon One Base Unit
stand against the wall where it is
to be mounted. Using a pencil,
mark one of the two corresponding
screw locations. Mark the other at the
appropriate distance vertically.
3. Drill a 3/16” hole for the wall anchors
and insert. Screw in the #8 screws
until the face of the screws are
approximately 1/8” from the wall.
Figure 3
© 2006 Verizon
4. Test-fit the Verizon One Base Unit
swivel stand on the screws and adjust
the screw depth for a sliding fit. Once
the stand fits tightly against the wall,
remove it from the wall.
5. Connect the phone cable (included)
from the jack marked DSL on the rear
panel of the Base Unit to the
telephone wall jack provisioned for
DSL and phone service. This
connection will provide dial tone for
voice services in addition to providing
DSL to your Verizon One.
(Note: Verizon One has a Fax Jack
that can be used to connect additional
telephone equipment such as a fax
machine).
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Verizon One User Guide
7. Installing the Verizon One Base Unit
7.3 Wall Mounting on a Hollow Drywall
Surface (Optional) (cont’d)
6. Connect the DC 12V power supply
cord to the power connector marked
12V DC on the rear panel of the
Verizon One Base Unit. Plug the
other end of the power supply into an
AC wall socket, and then turn on the
power switch (if it is not already on).
7. Check the Base to see if the Power
LED is solid green. If the Power LED
is solid green, the Verizon One
Base is powered up.
8. Verify telephone operation by
pressing the <Speakerphone>
button found on the front of the Base
Unit. Once pressed, the In-Use LED
should be solid blue and a dial tone
should be heard from the speaker.
9. Once telephone operation has
been verified, snap the Base Unit
© 2006 Verizon
Swivel stand onto the base. Adjust
the stand by pressing the paddle
and tilting the base until the top of
the Base Unit touches the edge of
the circular stand. The Base Unit
must be installed in this position.
Prior to placing the Base Unit and
Swivel Stand onto the wall, use the
cable management grooves within
the bottom of the stand to guide the
Power and telephone cables, so that
the stand can sit flush with the wall.
Mount the unit to the wall.
10. Once the unit has been mounted to
the wall, re-verify telephone
operation by pressing the
<Speakerphone> button on the front
of the Base unit. Once pressed, the
In-Use LED should be solid blue and
a dial tone should be heard from the
speaker.
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Verizon One User Guide
8. Handset Battery
8.1 Installing the Handset Battery
IMPORTANT: Before you install or
handle the battery, please read Section
3.2 for Battery Safety Instructions.
Remove the battery cover by pressing
and sliding the cover off the battery
compartment. Attach the battery cable
connector to the connector socket inside
the battery compartment, and then
slide the battery into the compartment.
(Note: Prior to replacing the battery
cover, be sure that the battery cables will
not obstruct the compartment when the
cover is replaced.) Replace the battery
cover by sliding the cover upward until it
snaps into place on the Handset.
Note: Prior to using your Verizon One
Handset for the first time, the Handset
battery must be fully charged. See
Section 8.2 Parking or Charging the
Handset (Battery) for instructions.
© 2006 Verizon
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Verizon One User Guide
8. Handset Battery
8.2 Parking or Charging the Handset
(Battery)
Prior to using your Verizon One Handset
for the first time, the Handset Battery
must be fully charged. To charge the
Handset, place the Handset into the
cradle with the keypad face down so
that the contacts on the Handset touch
the contacts on the Base Unit. Allow the
battery to charge for approximately 12
hours prior to initial use. During normal
operation when the Handset is not in use,
park the Handset (face down) into the
Base Unit with contacts touching. This will
maintain your Handset’s charge.
Handset
Contacts
Base Unit
Contacts
Note: To charge the Handset initially,
allow the Handset and battery to charge
for 12 hours. Whenever the Handset
battery needs recharging, the battery
icon on the Handset’s LCD will flash.
Slide the Handset face down into the cradle
of Base so that the contacts touch.
© 2006 Verizon
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Verizon One User Guide
8. Handset Battery
8.3 Battery Charge Indication
The Handset provides 4 indicator levels
of the battery charge state. (Full, High,
Medium, Low). It takes approximately 2
seconds for the Handset to detect the
battery charge level after it has been
removed from the cradle. The Handset
LCD design includes a Battery Level
meter icon.
Battery Level (Low Charge) – When
the Handset reaches a Low battery level
during a Talk state, the “Battery Low”
tone is played once per minute through
the speaker and the Battery Low icon
begins to flash indicating approximately
8 minutes of Talk time are remaining. If
the Handset is not currently on a call,
the battery icon will be flashing. When
you press any key, the Handset will emit
an error tone and all keypad functions
will be disabled (in the event that the
battery is too low to initiate a telephone
© 2006 Verizon
call). The battery low icon will continue
to flash until the battery is recharged or
completely discharged.
Icon
flashes
Low battery level indication
(battery icon flashes)
Battery Level (Medium Charge)—When
the Handset reaches a Medium battery
level, the battery icon is displayed and is
“steady,” i.e. not flashing. It will remain
on until either a Low charge is reached,
in which case the icon will be flashing,
or until a High charge is reached by recharging the battery.
Icon on
“steady”
Medium battery level indication
(battery icon is steady)
Battery Level (High Charge) – When
the Handset is at a High battery level,
the battery icon is not displayed.
High battery level indication
(battery icon is not displayed)
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Verizon One User Guide
8. Handset Battery
8.3 Battery Charge Indication (cont’d)
Battery Level (Full Charge) – If the
Handset is fully charged when removed
from the Base and in an idle state,
the screen will display the “Charging
complete” message for 3 seconds or
until you press any key. It will then revert
to the normal Standby screen.
© 2006 Verizon
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Verizon One User Guide
8. Handset Battery
8.4 Turning On the Handset
Once the battery has been installed
and the Handset has been charged,
the Handset will be functional. Pressing
any key will illuminate the display. The
Handset must be registered to the Base
Unit before it is operational.
© 2006 Verizon
8.5 Using the Handset Belt Clip
If you want to use the belt clip provided
with the Handset, snap the belt clip onto
the back of the Handset, and then fasten
the belt clip and Handset onto your
belt. This is an easy and secure way to
transport the phone, and is convenient
when using the headset jack for handsfree operation.
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Verizon One User Guide
9. Registering the Handset to the Base Unit
9.1 Registration Procedure
After successfully charging your Verizon
One Handset, you must perform a
registration procedure to allow the
Handset to communicate with the Base
Unit. To register the Handset to the Base
Unit, perform these steps:
1. Select the <Menu> function on the
Handset.
2. Using the round navigation button,
scroll down to find the [Registration]
menu. Next, press the top left
corner key to select Registration.
3. Once you have selected
Registration, the Handset will
instruct you to press and hold the
<Intercom> key on the Base Unit.
Press and hold this key for 3 seconds.
4. After 3 seconds, the Handset will
automatically register to the Base Unit.
© 2006 Verizon
To verify successful registration, press the
<Talk/Flash> button on the Handset. A dial
tone will be heard from the Handset and a
call may be placed successfully. If no dial
tone is heard, but the Handset indicated
that it had successfully registered with
the Base, verify that the Base Unit is
connected to an active telephone line
and that this line is plugged into the DSL/
Phone port on the back of the Base Unit.
Each Verizon One phone comes with one
(1) cordless handset. Up to four additional
handsets may be purchased separately
and registered to the Verizon One base
station to create a phone system with five
(5) distinct handset and intercom locations.
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Verizon One User Guide
9. Registering the Handset to the Base Unit
9.1 Registration Procedure (cont’d)
You may choose to re-name your
Handset. See Section 13.4 for
Handset Name Menu instructions.
Note: To select soft key functions
displayed on the left side of the LCD
screen, press the
key in the top
left corner key of the Handset. To
select soft key functions displayed
on the right side of the screen, press
the
key in the top right corner.
These buttons are used to select soft
key functions only. For example, if you
want to select Phonebook, press
.
. To scroll
To select Menu, press
up or down, use the round navigation
.
button
© 2006 Verizon
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Verizon One User Guide
10. Verizon One Handset Controls
10.1 Handset Control Buttons
The following control buttons are
provided on the Verizon One Handset:
Note: “Off-Hook” refers to the condition
when either the Base Unit or Handset
is active in requesting a dial tone or is
engaged in a call. “On-Hook” refers to
the condition when either the Base Unit
or Handset is not active in requesting a
dial tone or placing a call.
Button
Function
Volume Up/
Volume Down
Pressing these buttons will raise/lower the volume of the Handset
Ringer when the Handset is On-Hook. The ringer volume can be
set to low, medium, high, or off. The ringer level will be displayed
while you are changing the volume. Pressing these buttons when
in an Off-Hook mode will adjust the speaker volume.
(On side of
Handset)
Talk/Flash
When pressed initially, this button places the phone in an OffHook status, and you may dial the desired phone number. When
pressed during an active call, it will simulate a momentary press
and release of the phone’s hook switch and will put the active call
on hold and accept an incoming call as with Call Waiting* or 3Way Calling** features.
Off/Clear
Pressing <Off/Clear> enables you to end any call by placing the
phone On-Hook. <Off/Clear> is also used to clear entries and
selections made on the soft-menu available on the Handset LCD.
*Call Waiting subscription is required.
**3-Way Calling subscription is required.
© 2006 Verizon
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Verizon One User Guide
10. Verizon One Handset Controls
10.1 Handset Control Buttons (cont’d)
Button
Function
Hold
When pressed once, this button will place the call on Hold. Press <Hold> again to release the call from hold status.
Intercom
When <Intercom> is pressed on the Handset, it becomes a paging device to locate the Base Unit and/or to
establish an intercom call between the Handset and Base Unit. When <Intercom> is pressed, the Base Unit
will receive the signal from the Handset, and will ring until the Base Unit is set to an Off-Hook status or until
<Intercom> is pressed on the Handset again, thus turning the intercom function off.
Redial
Redial enables you to select one of the last 5 phone numbers entered in the phone. (Note: It will not redial numbers
such as passcodes or account numbers that may have been entered after the outgoing call was established.)
12-key Keypad
(0-9, *, #)
The Keypad enables you to enter the desired numbers and characters.
Check icons
Pressing this button will allow you to:
-Select a menu option from the Main Menu screen
-Edit/Erase/Save the option setting
© 2006 Verizon
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Verizon One User Guide
10. Verizon One Handset Controls
10.1 Handset Control Buttons (cont’d)
Button
Function
Pressing this button will allow you to:
-Access the Handset’s Main Menu screen
-Delete/Backspace characters
-View the settings of an option once it is selected
Pressing this button enables you to:
-Scroll up/down to the desired menu option
-Toggle between sub-level menu options and settings
-Select calls displayed on the Handset’s LCD screen
-Access speed dial numbers
© 2006 Verizon
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Verizon One User Guide
10. Verizon One Handset Controls
10.2 Handset Activity LED
The Handset includes an Activity LED,
also referred to as the “Voice Message
Waiting LED,” which performs the
following functions:
• Incoming Ring: The Activity LED is
flashing at a cadence in accordance
to an incoming ring pattern. When the
ring cadence is ON, the LED blinks.
• Talk Mode: If the Handset is in the
Talk mode, Intercom, or Voice Mail
mode, the Activity LED will be solid blue.
• Paging: When the Handset is being
paged, the Activity LED will flash
according to Paging tone cadence.
• Call on HOLD or on MUTE: The
Activity LED will blink at 1 Hz rate
when you have placed a call on MUTE
or on Hold from the Handset.
© 2006 Verizon
• Message Waiting: When there is a
Voice Mail Message waiting and none
of the above conditions are present,
the Activity LED flashes.
Activity LED
Belt Clip hook
(on sides and back)
Volume
(Up/Down buttons)
Talk/Flash
Hold
Microphone
Charging Contacts
(on bottom)
Speaker
(on front and
back)
Belt Clip hook
LCD Screen
OFF/Clear
Headset Jack
(on side)
12-key Keypad
Redial
Intercom
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Verizon One User Guide
10. Verizon One Handset Controls
10.3 Backlighting
Backlighting refers to the condition when
the LCD screen or the buttons on the
Handset or the Base light indicate any of
the following conditions:
• Incoming Calls
• Pressing Keys
• Paging and/or Intercom functions
© 2006 Verizon
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Verizon One User Guide
11. Verizon One Handset Screens
11.1 Standby
After you have charged and registered
the Handset to the Base, the Standby
screen will be displayed on the
Handset’s LCD screen. The Standby
screen provides information such as:
• Current Time and Date
• Battery Level Meter
Note: At a high or full charge, the
battery level meter will not be
displayed
• Handset Name (“Verizon One” is the
Handset’s default name)
• Number of New Calls and Messages
• Message Waiting Indicator
Note: The activity LED on the
Handset will also blink
• Line Status
• Ringer Muted Indication
© 2006 Verizon
While the Standby screen is displayed,
you can press <Up/Down> to scroll
through the list of Incoming calls.
The following examples illustrate the
Handset’s response to various call
conditions:
11.2 No New Calls
When there are no new calls, no
messages waiting, and the line is not
in use, the Handset will display the
following Standby screen:
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Verizon One User Guide
11. Verizon One Handset Screens
11.3 New Calls
When there are new calls in the
Incoming Call Log, no messages
waiting, and the line is not in use, the
Handset will display the following screen:
© 2006 Verizon
11.4 Ringer Off
When the ringer is off, the Handset will
display the Ringer OFF icon on the LCD
screen:
11.5 New Calls, No Messages Waiting,
Line in Use
When there are new calls in the Call
Log, no messages waiting, and the line
is in use, the Handset will display the
following screen:
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Verizon One User Guide
11. Verizon One Handset Screens
11.6 New Calls, Messages Waiting,
Line in Use
When there are new calls in the
Incoming Call Log, there are messages
waiting, and the line is in use, the
Handset will display the following
screens, alternately:
© 2006 Verizon
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Verizon One User Guide
12. Dialing Functions
12.1 Off-Hook Dialing and Dialing
Screen
Press <TALK> while the Standby screen
appears to go to the Off-Hook state. You
will hear a dial tone. Pressed numbers
will be dialed out immediately. The
following “Talk” screen will be displayed
for 5 seconds:
After 5 seconds, the following Talk
screen will display the caller’s name, the
phone number, the Talk time in minutes
and seconds, and the Volume level.
A talk time reading such as “000:09”,
as indicated above, represents the
talk time in minutes and seconds. The
timer should then start counting from
“000:06” onwards. After counting to
“999:59” the timer will change back to
“000:00” and continue counting. “VOL-2”
indicates the “level 2” talk volume level.
© 2006 Verizon
Selecting [Mute] will Mute the Handset
microphone. This will alternate the Talk
screen with the Call muted screen at
1-second intervals. You may select one
of the following options:
• To unmute the Handset, press <TALK>
or select [Unmute].
• Press <Hold> to put the call on Hold.
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Verizon One User Guide
12. Dialing Functions
12.2 Preview or On-Hook Dialing
Press number keys (0-9) during the time
that the Standby screen appears to go
to the Preview Dialing screen, shown
below. The number input will first appear
on the right side of the 2nd row and will
move to the right as a new number is
entered. The maximum number of digits
accepted for Preview dialing is 32.
The quotation marks “█” indicate that
the blinking cursor is ready for input. You
may select one of the following options
once you have input the number:
• Press <TALK> after you have
correctly entered the number. You will
hear a dial tone, the number will be
dialed and the following Talk screen
will be displayed:
© 2006 Verizon
• Select [Save] to initiate a Phonebook
entry. Follow the Phonebook “Add a
New Name” process.
• Select [Clear] to delete the last input
number(s).
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Verizon One User Guide
12. Dialing Functions
12.3 Off-Hook & On-Hook Dialing
Alternatives
Both Off-Hook and On-Hook Dialing
functions can be accessed using your
Incoming Call Log (See Section 12.2),
your Phonebook (See Section 14.5), and
from the Base Unit (See Section 18.2).
© 2006 Verizon
12.4 Placing a Handset Call On Hold
While on a call, press <Hold> to place
the call On Hold. Your Handset screen
will display the following:
While On Hold, the Handset will
automatically switch to Standby mode
and display “Line In Use” on the LCD
screen. The following will then be
displayed:
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Verizon One User Guide
12. Dialing Functions
12.5 Redial
Press <Redial> while on the Standby
screen to go to the Redial list. The
screen will display the last 5 numbers
dialed from the Handset or Base Unit.
The pointer will start with the most
recent number. Press <Up/Down>
to scroll through the list. Each redial
number shall consist of a maximum
of 32 digits. If the outgoing number
matches the number of an entry in
your Phonebook, the name from your
Phonebook will be displayed instead of
the number. You may select one of the
following options once the arrow is at the
desired number:
12.6 Incoming Call Screen
1. Select the number you wish to dial
using <Up/Down> to scroll.
2. Press <Redial> again, [Dial] or
<TALK> to automatically go Off-Hook
and dial the desired number.
3. Select [Save] to save the Number
to your Phonebook. Follow the
Phonebook entry “Add A New
Number” process. After the number
is successfully stored, the display will
return to the Redial screen.
4. Press <OFF> to return to the
Standby screen.
© 2006 Verizon
When an incoming call occurs, your
Handset and Base Unit will ring and the
Activity LED will flash during the first
ring of the call. If there is an incoming
call while the Handset is in a Menu, the
Menu will quit and show the Incoming
Call screen:
The screen will display the available
Caller ID information, including name
and number.
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Verizon One User Guide
12. Dialing Functions
12.6 Incoming Call Screen (cont’d)
If no name is present through Caller ID,
the Handset will then attempt to match
the number with your Phonebook. If
there is a matching record found, the
name field on the screen will display
the name as previously input in your
Phonebook.
An unanswered call’s Caller ID
information will remain on the screen
for 60 seconds. If another function is
performed before 60 seconds, such as
pressing <OFF/clear>, <TALK/flash>
or the <Up/Down> arrow, the Caller ID
information will disappear. If a new call
comes in during this time, the Caller ID
information will be updated.
© 2006 Verizon
12.7 Call Waiting Screen
If you have subscribed to a Call
Waiting service, a Call Waiting tone
will be generated every 6 seconds.
A Call Waiting service will allow you to
receive a second call while currently
engaged on a call. The Talk screen
will alternate in 1-second intervals with
the Call Waiting Caller ID information,
if available. You can press <Talk> to
flash the line and toggle between
callers.
Call Waiting
Caller ID Name
and Number
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Verizon One User Guide
13. Using the Verizon One Handset Menu
Note: To select soft key functions
displayed on the left side of the LCD
screen, press the
key in the top left
corner key of the Handset. To select
soft key functions displayed on the right
side of the screen, press the
key
in the top right corner. These buttons
are used to select soft key functions
only. For example, if you want to select
Phonebook, press
. To select Menu,
press
. To scroll up or down, use the
To access the Handset’s Menu:
round navigational button
2. The following Menu screen will be
displayed: The pointer [►] will be
pointing to the [Incoming Calls] menu.
© 2006 Verizon
.
1. Select [Menu] in the Standby screen.
3. Press <Up/Down> to scroll through
the Menu options. Stop the pointer at
the desired Menu option.
4. Select [Select] to confirm your choice.
If you select [Exit], you will return to
the Standby screen.
After you have selected a Menu option,
the Sub-Menu will be displayed. Select
the desired Sub-Menu option, and select
[Select] to confirm your choice.
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Verizon One User Guide
13. Using the Verizon One Handset Menu
The following chart displays Main Manu
and Sub-Menu options available to the
Handset:
Menu Option
Sub-Menu Option(s)
Incoming Calls Log
View list of incoming calls, displaying Caller ID information, if available. Up to 40 records are in the log. From
this log, you will be able to do the following:
Save – Save incoming call.
Erase – Erase saved call.
Erase All – Erase all saved calls.
Ringer Set-up
Ringer Volume – Set the volume to the desired level on your Handset (Off, Low, Medium, High).
Ringer Tone – Select the melody that you want to use for the Ringer.
Keypad Tones – Turn On/Off keypad confirmation tones.
Handset Name
Enter a name of your choice to customize your Handset. “Verizon One” is the default Handset name.
Date and Time
Enter the desired Date and Time settings.
Registration
View the Handset’s registration information. Registration of the Handset to the Base Unit must occur before
using the Handset. Instructions are detailed in Section 9.
© 2006 Verizon
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Verizon One User Guide
13. Using the Verizon One Handset Menu
13.1 Incoming Calls Log
When the [Incoming Calls] menu is
selected from the Menu screen, the most
recent incoming calls will be displayed
with the Caller ID information available
and the time and date received. You can
scroll through the list using <Up/Down>
to see your incoming calls in the order
received starting with the most recent.
The time and date of the call is displayed
at the top of the screen (instead of the
current time and date).
The Incoming Call Log will hold up to 40
records. Once full, the oldest records are
dropped for the newest records.
© 2006 Verizon
If [Incoming Calls] is selected and there
are no Incoming Call Logs available,
the Handset will emit an error tone, and
the following “No calls” screen will be
displayed along with the current time
and date:
In addition to viewing your Incoming Call
Log, you may use this list to do
the following:
13.1.1 Place a Call
To dial a phone number from the
Incoming Calls Log, scroll to the desired
record and press <Talk>. The phone will
automatically go Off-Hook and dial the
selected number.
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Verizon One User Guide
13. Using the Verizon One Handset Menu
13.1.2 Save a Record to your
Phonebook
To save a call record from the Incoming
Calls Log to the Phonebook, scroll to
the record that you want to save. Select
[Options] to display the following “Save/
Erase/Erase All” screen. Select [Save]:
If your Phonebook is not full, additional
entries can be added, and the “Name”
screen will be displayed. Follow the
instructions in the Phonebook Section
13. Your Phonebook will store up to
50 entries.
© 2006 Verizon
Once your Phonebook is full, you will
receive an error tone and a “Phonebook
full” message. After 2 seconds, the
screen will return to the next Incoming
Call record.
13.1.3 Erase Call from the Incoming
Calls Log
To erase a call from the Incoming Calls
Log, scroll to the desired record and
select [Options] to display the following
“Save/Erase/Erase All” screen:
Select [Erase]. The Handset will display
the “Entry erased” screen. After 2
seconds, the screen will return to the
next Incoming Call record. If there is only
one record, and you choose to erase this
record, the screen will return to Standby.
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Verizon One User Guide
13. Using the Verizon One Handset Menu
13.1.3 Erase Call from the Incoming
Calls Log (cont’d)
13.2 Ringer Setup Menu
Select [Ringer Setup] from the Menu
screen, for the following options:
• Ringer Volume
• Ringer Tone (Melody)
• Keypad Tones
Selecting [Erase All] enables you to
erase all records from the Incoming
Calls Log. The screen will display the
[Erase all?] screen above, prompting
you to confirm your selection. Select
[OK] to erase all entries in the Incoming
Calls Log. Select [Exit] to cancel the
“Erase all” action.
© 2006 Verizon
If you select [OK] in the “Erase all?”
screen, the following “List erased”
screen will be displayed. After 2seconds, the screen will return to Standby:
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Verizon One User Guide
13. Using the Verizon One Handset Menu
13.2.1 Ringer Volume
When you select [Ringer Volume] the
screen below will be displayed with the
current volume. “Medium” is the default
ringer volume. Select [Change] and
scroll <Up/Down> to change Ringer
Volume to either “Medium,” “High,”
“Low,” or “Off”. (Note: The difference
between the levels is 6 dB.) Select
[Save] to confirm your settings. You will
then be returned to the Menu screen:
© 2006 Verizon
13.2.2 Ringer Tone (Melody)
When you select [Ringer Tone] the
screen on the right will be displayed
with the current tone. “Standard” is the
default ringer tone. Select [Change] and
scroll <Up/Down> to switch to a different
Melody. As you scroll through you will
hear each melody option. Ten melodies
are available for selection.
Once the desired melody is identified,
select [Save] to confirm. You will be
returned to the Menu screen Press
<OFF> to return to the Standby screen
without saving changes and to stop
playing the test Melody.
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13. Using the Verizon One Handset Menu
13.2.3 Keypad Tones
When you select [Keypad Tones] the
following screen will be displayed with
the arrow at the current status. “On”
is the default Keypad Tones setting.
Select [Change] if you want to change
the Keypad Tones to “Off.” Select [Save]
to save your settings. You will then be
returned to the Menu screen:
13.3 Handset Name Menu
This feature allows you to assign a name
to your registered Handset. When the
[Handset Name] menu is selected, the
screen will display the current
Handset name:
Note: “Verizon One” is the default
Handset name.
1. Enter a name at the blinking
underscore using the keys (0-9, *, #)
on the Handset keypad. After you
enter a character, the underscore
will advance to next space on the
right (Note: The maximum number of
characters that can be used for a
name is 12).
2. Select [Clear] to clear the digit/letter
on the left of the blinking underscore.
© 2006 Verizon
3. Press <OFF> to return to Standby
without saving the new name.
4. Select [Save] to save the Handset
name and to return to the Menu
screen (regardless of whether the
Handset name has or has not been
modified):
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Verizon One User Guide
13. Using the Verizon One Handset Menu
13.4 Date and Time Menu
1. Enter the correct Date following the
cursor as done with the Time setting.
When the [Date and Time] menu is
selected, the pointer will be positioned
at the Time setting, and the first digit of
Time will blink, waiting for your input:
1. Enter the first digit. Once entered, the
second digit will blink. Continue to
enter the correct Time. The blinking
occurs in the following sequence: 1st
-> 2nd (skip the colon :) -> 3rd -> 4th
-> in endless loop until <Up/Down> is
pressed. An error tone will be given if
an invalid digit is entered.
2. Select [AM/PM] to change the current
“AM” setting to “PM” and vice versa.
3. Press <Up/Down> to display the Date
screen, or
4. Press <OFF> to return to Standby or
select [Save] to save the settings and
to return to the Menu screen:
© 2006 Verizon
2. Select [Month] to change the current
Month setting.
3. Select [Save] to save the settings and
to return to the Menu screen.
When the [Date and Time] menu is
selected, the pointer will be positioned
at the Time setting, and the first digit of
Time will blink, waiting for your input:
Error checking of valid dates takes
place on [Save]. If the Date is not
valid, an error tone is played and
you will be returned to the Date
editing screen which will display
the last valid Calendar Date for the
specified month. The first digit will
then blink while waiting for input.
(For example, 31-JUN is
substituted with 30-JUN).
4. Press <OFF> to return to the Standby
screen without saving changes.
5. If <Up/Down> is pressed at this time,
the display will return to the Time screen.
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14. Using the Handset Phonebook Menu
14.1 View Your Phonebook
The Phonebook within your Handset is
available to store Names and Numbers
for easy access and dialing:
Phonebook and Phone
Number Features
Quality
The maximum number
of entries that the
Phonebook can contain
50
The maximum number of
characters for name entry
11
The maximum number of
digits for phone number
entry
24
© 2006 Verizon
To access your Phonebook, select
[Phonebook] from the Menu. The
following screen will be displayed, and
the pointer will be positioned at “(Add
New Name):”
Press <Up/Down> to scroll through
the list of Phonebook entries, or press
a number (1 - 50) to go directly to an
entry, and then select [Select]. Note:
The second digit is ignored if the number
entered is greater than the number of
entries in the Phonebook.
When the pointer is at a Name in the
Phonebook list, the following screen will
be displayed:
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Verizon One User Guide
14. Using the Handset Phonebook Menu
14.1 View Your Phonebook (cont’d)
Select [View] when the pointer is at the
desired entry, to view the telephone
Number for that entry.
After selecting a phone entry, press
<TALK> to go Off-Hook and dial the
selected phone number:
If the Number has more than 11 digits
and less than 23, the display is swapped
with two pages. Each page will then be
displayed at an interval of 3 seconds.
If the number has more than 22 digits,
the display is then swapped with three
pages which each display at an interval
of 3 seconds.
If there are no entries in your
Phonebook, the “Empty List” message
will be displayed on the screen:
When a Name exists, a Phonebook
entry is displayed by Name. When a
Phonebook entry has no associated
Name, the entry will be displayed by the
phone Number.
© 2006 Verizon
14.2 Add a New Name
To add a new name, select [Select]
when the pointer is at (Add New
Name). The Name screen below will be
displayed. This screen will prompt you
for Name information:
Note: If the Phonebook is full, you will
not be able to enter a new name until
excess entries are erased from the
Phonebook. The Phonebook holds up to
50 names.
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Verizon One User Guide
14. Using the Handset Phonebook Menu
14.2 Add a New Name (cont’d)
1. Enter a name with up to 11 characters
at the blinking underscore using the
keypad characters (0-9, *, #).
Note: If you try to input more than 11
characters, an error tone will be
heard and additional input will not be
accepted.
2. Select [Clear] to delete (backspace)
characters.
3. Press <OFF> to return to the Standby
screen. This will cancel your input. Or,
4. Press <Up/Down> while you are at
the Name screen to display the
Number screen:
If you are saving a Name from your
Incoming Calls Log, the caller’s
Name will be already be displayed in
the “Name” field as it appeared on
your Caller ID, as displayed below:
6. Select [Clear] to delete (backspace)
numbers, if you make an error.
5. Enter a number at the blinking
underscore using the keypad
characters (0-9, *, #). Ignore dashes
as they will be inserted for you.
© 2006 Verizon
If you are saving a Number from
your Incoming Calls Log, the caller’s
Number will be displayed in the “Name”
field as it appeared on your Caller ID, as
displayed below:
Note: Press the # symbol once to
enter “#.” Press the # symbol twice to
insert “P,” which provides a 3 second
pause during dialing. If you try to input
more than 24 digits, an error tone will
be heard and additional digit input will
not be accepted.
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Verizon One User Guide
14. Using the Handset Phonebook Menu
14.2 Add a New Name (cont’d)
The phone number will be formatted
according to the following rules:
String of
Digits
Screen Format
1
7 digit
number
###-####
2
8 digits,
leading digit 1
1 ###-####
3
10 digits
(###)###-####
4
11 digits,
leading digit 1
1(###)###-####
5
Other cases
No formatting
© 2006 Verizon
7. Press <OFF> to return to the Standby
screen. This will cancel your input. Or,
8. Press <Up/Down> to go back to the
“Name” input screen. Or,
9. Select [Save] to store the entry to
your Phonebook. The entry will
automatically be listed in alphabetical
order, and the list will be re-numbered.
After you [Save], the following “Name
saved” screen will be displayed for 2
seconds, and then will return to the
Phonebook List:
If you selected [Save] but did not enter a
Name, the empty Name record is treated
as “space” and is sorted to the beginning
of the list regardless of the Number field,
using first found/first display. The screen
then returns to “Add New Name” in the
Phonebook.
If you selected [Save] but did not enter a
phone Number, a “No Number Entered”
message will be displayed on the screen
for 2 seconds. An error tone will then be
heard, and the screen will return to the
“Number edit” screen so that you can
add the Number.
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14. Using the Handset Phonebook Menu
14.2 Add a New Name (cont’d)
The following screen will be displayed:
If the Phonebook is full when you
select (Add New Name), a “Phonebook
full” message will be displayed for 2seconds. When the Phonebook is full,
you can store a new Name entry only
after an existing entry has been erased:
© 2006 Verizon
14.3 Edit a Phonebook Entry
To edit a Phonebook entry, select
[Options] when the pointer is at the
desired entry. The following screen will
be displayed with the pointer at [Edit]:
1. Select [Edit]. The following “Name”
screen will be displayed:
2. The Name will appear with the
blinking underscore.
3. Select [Clear] to delete (backspace)
characters that you wish to edit.
4. Using the keypad characters (0-9,
*, #), enter the edited Name. (Note: If
you input more than 11 characters, an
error tone will be heard and additional
characters will not be accepted).
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14. Using the Handset Phonebook Menu
14.3 Edit a Phonebook Entry (cont’d)
5. Select [Save] to save your settings
and to return to Standby.
6. Press <OFF> to return to the Standby
screen.
7. Continue by editing the Number,
press <Up/Down>. The display will
show the corresponding Number of
the Name you have selected, as
follows:
8. Select [Clear] to delete (backspace)
numbers that you wish to edit.
© 2006 Verizon
9. Enter a number at the blinking
underscore using the keypad
characters (0-9, *, #).
Press the # key once to insert a
“#.” Press the # key twice to insert
“P,” which will insert a 3 second
pause during dialing. Note: If you
try to input more than 24 digits, an
error tone will be emitted, and the
digit input will not be accepted.
10. Select [Save] to store the entry to
the Phonebook which will list entries
in alphabetical order and renumber the list. The “Name saved”
screen will be displayed for 2seconds, as shown above. The
display then will return to the [Edit]
option in the Phonebook List:
11. Press <OFF> to return to the
Standby screen. Or,
12. Press <Up/Down> to go back to the
“Name” input screen.
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14. Using the Handset Phonebook Menu
14.4 Erase a Phonebook Entry
To erase a Name and Number from the
Phonebook, choose the desired Name
or Number and select [Erase]. The
Name and Number will be erased, and
the Phonebook will be re-numbered.
The Handset will display the “Entry
erased” message for 2 seconds,
and then the screen will return to the
Phonebook List, as follows:
© 2006 Verizon
14.5 Place a Call
While On-Hook, scroll to the desired
Name and Number, or press a number
(1 - 50) to go directly to the entry, in
your Phonebook, and press <Talk>. The
phone will automatically go Off-Hook
and dial the selected number.
While in the Off-Hook/Talk mode, scroll
to the desired Name and Number in your
Phonebook. The Handset will display the
following screen:
Select [Dial] to dial the number in the
pointed entry, or select [Exit] to return to
the Talk screen.
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Verizon One User Guide
15. Using Intercom and Call Transfer Functions
15.1 Intercom Functions
The Handset for the Verizon One Base
Unit has the default name “Verizon
One” and the Base is called “Base.”
These names assist in understanding
the Intercom and Call Transfer Functions
discussed in this section.
15.1.1 Paging the Base
To page the Base from the Handset,
press <Intercom> on the Handset.
The Base is automatically paged. The
Handset will display the following screen:
When the Base goes Off-Hook, the Base
and the Handset are able to talk to each
other.
Select [Exit] on the screen, or press
<OFF> or <Intercom> to stop paging or to
release the call. You will be returned to a
Standby mode.
© 2006 Verizon
The Base will see “Verizon One paging”
on its screen. When the Base goes OffHook, the Base and the Handset are able
to talk to each other.
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15. Using Intercom and Call Transfer Functions
15.1.2 No Answer From a Page
If a Page is not answered, a “No answer”
message will be displayed on the device
that originated the Page when:
• There is no answer from the Paged
party after two minutes
• The Paged party chose not to answer
by pressing [Exit] or <OFF> “Verizon
One.” The Handset can respond to a
“No answer” message in one of the
following ways:
15.1.3 Using the Intercom During an
Active Call
When you are on an active call, press
<Intercom> on the Handset which will
put the call On Hold and start the paging
menu. The Base will automatically
be paged. You will see “Call on Hold”
BLINKING on the Handset screen.
Select [Exit] or press <Intercom> if you
want to stop paging, take a call off hold, or
return to the TALK mode:
One,” and “Base”. The external call is still
on Hold. The Talk screen will alternate with
the “Intercom Base Vol-2” and the “Call on
Hold” screen in 1-second intervals.
If the Base disconnects the Intercom page
the “Verizon One” Handset will return to a
TALK mode and display the “Call on Hold”
message. You can then press [Unhold] to
return to the external call:
• Select [Exit] and the Handset returns to
a Standby screen
• Press <OFF>
• Wait for the Page to timeout and return
to the Standby screen
If <Speakerphone> or <Intercom>
is pressed on the Base, an intercom
connection is established with “Verizon
© 2006 Verizon
This same process is used to Transfer
a Call or to Conference the external
caller with the Handset and the Base, as
described in the next sections:
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Verizon One User Guide
15. Using Intercom and Call Transfer Functions
15.2 Call Transfer Functions
15.2.1 Completing a Call Transfer
An external call received on the “Verizon
One” Handset may be transferred to the
Base by pressing <Hold> on “Verizon
One” and then pressing <Intercom> to
automatically page the Base. “Verizon
One” will display “Call on Hold” and
“Paging Base,” switching messages
alternatively.
If “Verizon One” presses <OFF> on the
Handset at this moment, the Handset
will display a “Line In-Use” message.
The Base will ring and display a
“Transfer from Verizon One” message,
as shown in the screen above. Press the
<Speakerphone> button on the Base to
accept the call transfer. The Base is now
connected with the external caller:
© 2006 Verizon
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Verizon One User Guide
15. Using Intercom and Call Transfer Functions
15.2.2 Call Back
If the “Verizon One” user presses <OFF>
to transfer a call and the Base does not
answer, after 30 seconds of ringing, the
Base will stop ringing and the ringing will
“return” to “Verizon One.” The Base will
acknowledge the “Line In Use” screen
and the call will be “called back” to
“Verizon One.” “Verizon One” will ring
and display a “Call back” message to let
the Handset user know that this is the
external call coming back.
© 2006 Verizon
To accept the call back, the “Verizon One”
user presses the <TALK> button to be
reconnected.
If the “Verizon One” user selects [Exit]
or presses <OFF> during the Call
back, “Verizon One” will stop ringing,
drop the external call, and return to the
Standby screen. The external call is now
disconnected. If the “Verizon One” user
does not answer the Call back and does
not select [Exit] or press <OFF>, the call
will ring until the caller hangs up.
15.3 3-Way Conferencing
With an external call on Hold with
“Verizon One”, and while “Verizon One”
is on an intercom call with the Base,
a 3-way conference may be started
between “Verizon One,” the Base and
the external caller. To set up 3-way
conferencing, “Verizon One” presses
<Hold> or [Unhold]. After either of these
keys is pressed, both “Verizon One” and
the Base will display the screen below:
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Verizon One User Guide
15. Using Intercom and Call Transfer Functions
15.3 3-Way Conferencing (cont’d)
The Handset may select one of the
following options:
• Press <OFF> on “Verizon One” to quit
the conference. The Base can continue
the external call alone. Or, similarly,
the Base can disconnect to quit the
conference and leave “Verizon One” to
continue the external call alone.
• Press <OFF> on both “Verizon One”
and the Base to disconnect the
external and intercom calls.
• Press <Hold> on either the Handset or
the Base to put the external call on
Hold and the Base and “Verizon One”
can continue the intercom call internally.
© 2006 Verizon
15.3.1 3-Way Conference
If a person is on the Handset talking to
an outside caller while a second person
at the Base station would like to join the
conversation in a “3-way conference,”
the person on the Base can press
<Speakerphone> to join the call. A “New
Party Joined” tone is emitted to alert the
other parties that another person has
joined in the call. A “Conference” message
will also be displayed on both screens.
15.4 Handset Locator
To locate your Handset, press <Intercom>
on the Base which will automatically page
the Handset. You will be able to locate the
Handset by tracking the Page tone that is
emitted (even if the Handset ringer is OFF).
During this process, the “Base paging”
message will be displayed on the Handset:
The registered Handset will emit a Paging
tone for 2 minutes and then return to the
Standby screen. To stop the Paging tone
on the Handset, select [Exit] or <OFF> on
the Handset or press the <Intercom> button
on the Base.
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15. Using Intercom and Call Transfer Functions
15.5 Out-of-Range Detection
If the Handset detects an out-of-range
condition, it will start searching for the
Base and display the following screen:
© 2006 Verizon
After the Handset finds the Base, the
Handset will display the Standby screen.
If the Handset cannot find the Base, the
Handset will emit an error tone and display
an “Out of range” message. The user
should then move closer to the Base until
the Handset is within range again:
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Verizon One User Guide
16. Headset Support
Your Verizon One Handset is equipped
with a 2.5 mm Headset jack for use with
an optional accessory Headset for handsfree operation. If you choose to use the
Headset option, you must do the following:
1. Obtain an optional accessory Headset.
2. Locate the Headset jack on the side
of the Handset.
3. Connect the plug on the Headset cord
to the jack on the Handset. Note: The
plug should fit securely. Do not force
the connection.
4. Once the Headset is connected to
the Headset jack, the audio paths to
the Handset microphone and
earpiece speaker are disconnected.
The Volume <Up/Down> buttons
control the Headset earpiece speaker
volume. Ringer alerting remains
active on the Handset speaker.
© 2006 Verizon
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Verizon One User Guide
17. Verizon One Base Unit Controls
17.1 Base Speakerphone Control
Buttons
The following control buttons are
provided on the Verizon One Base Unit
for control of the Base Speakerphone:
Note: “Off-Hook” refers to the condition
when either the Base or Handset is
active in requesting a dial tone or is
engaged in a call. “On-Hook” refers to
the condition when either the Base or a
Handset is not active in requesting a dial
tone or placing a call.
Button
Function
Menu
Pressing this button takes you to the touch-screen Menu.
Address Book
Pressing this button takes you to the Address Book.
Speakerphone
ON/OFF Button
Pressing the Speakerphone button will take the telephone OffHook, enabling the speaker with an audible dial tone. The button
will illuminate and remain lit until it is pressed again to turn off the
speakerphone.
Speed Dial
Pressing this button launches the Speed Dial application on the
device, and enables you to see all speed dial numbers.
Flash
Pressing this button simulates a momentary press and release
of the phone’s hook switch. When pressed initially, this button
places the phone in an Off-Hook status. When pressed during an
active call, this button puts the active call on hold and accepts the
incoming call as with Call Waiting* or 3-Way Calling**.
Redial
Pressing this button enables you to redial the last number that
was entered in the phone. (Note: It will not redial numbers such as
passcodes or account numbers that may have been entered after
the outgoing call was established).
*Call Waiting subscription is required.
**3-Way Calling subscription is required.
© 2006 Verizon
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17. Verizon One Base Unit Controls
17.1 Base Speakerphone Control
Buttons (cont’d)
Button
Function
Intercom
Pressing this button will automatically begin paging the Verizon One handset.
Volume Up
Volume Down
Pressing and holding either of these buttons will continually raise/lower the volume of the audio that emanates
through the speaker until the button is released or a maximum/minimum level is reached. When the phone is OnHook and ringing, the volume control buttons revert to controlling the phone’s ringer volume. The ringer volume
may be turned down to the point that it is turned off.
Mute
When pressed initially, the Mute button will Mute Verizon One’s microphone so that the party on the other end of
the telephone call may not hear audio. This button will illuminate and remain lit while Mute is activated. When the
Mute button is pressed again (Mute is deactivated) the microphone will become active and the call will become
audible to the party on the other end of the telephone call.
Hold
When pressed once, this button will place the entire call on Hold. Press the Hold button again to release the call
from a Hold status. The Hold button will illuminate and flash while the call is in a Hold status.
12-key Keypad
(0-9, *, #)
Pressing these keys enables you to enter the desired characters.
© 2006 Verizon
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17. Verizon One Base Unit Controls
17.2 Base Activity LED
The Base Unit includes an Activity LED,
also referred to as the “Voice Message
Waiting LED,” which performs the
following functions:
• Incoming Call: The Activity LED is
flashing at a cadence in accordance
to an incoming ring pattern. When the
ring cadence is ON, the LED blinks.
• Talk Mode: If the Base is in a Talk
mode, Intercom, or Voice Mail mode,
the Activity LED lights solid blue.
• Paging: When the Base is being
paged, the Activity LED will flash
according to the Paging tone cadence.
• Call on HOLD or on MUTE: The
Activity LED should blink at 1 Hz rate
when the Base has placed a call on
MUTE or on HOLD.
© 2006 Verizon
• Message Waiting: When there is a
Voice Mail message waiting and none
of the previous conditions are present,
the Activity LED flashes. (This feature
requires an optional subscription to
Verizon Voice Mail service).
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17. Verizon One Base Unit Controls
17.2 Base Activity
LED (cont’d)
Handset
(sitting in cradle of
Base)
Menu
Functions Keys
Speed Dial
Flash
Redial
Intercom
Speaker
Keypad
LCD Screen
Activity LED
Power LED
Networking LEDs
DSL/RDY
Ethernet
Wireless
Internet
Line In-Use
Address Book
Speaker Button
Control Buttons
Volume Up
Volume Down
Mute
Hold
Stylus
© 2006 Verizon
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18. Verizon One Base Unit Operations
18.1 Base, Stylus and Touch-Screen
If you are using Verizon One in Active
Mode, you will perform most of your
interactions through the Base Unit’s
touch-screen. For details on how to use
these additional features and navigate
the touch-screen display, see Section 19
Touch-Screen Features.
A stylus is provided with the Base and,
by using the stylus, you can gently tap
the components in the touch-screen and
navigate to various features. The stylus,
which is included with your Verizon
One kit, is stored in the stylus holder
located on the right side of the Verizon
One base. To use the stylus, firmly
press the stylus to disengage it from the
stylus holder on the Base. Then, use the
pointed end of the stylus to gently tap
the touch-screen.
© 2006 Verizon
Important: Always use the point of
the stylus for tapping on the touchscreen and making selections. Please
do not use a pen, pencil or other
pointed object on the touch-screen
as these items may cause damage
to the screen. If the touch-screen
becomes soiled, use a damp, clean
cloth moistened with a window-cleaning
solution to gently wipe the screen.
Please do not use an abrasive as this
may scratch the screen.
18.2 Making and Ending Calls
To make a call from the Base Unit, press
the speaker button. The phone will go
Off-Hook and give a dial tone. You may
then dial the desired number. To end a
call, press the <Speaker> button. The
phone will go On-Hook and disconnect
the call.
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18. Verizon One Base Unit Operations
18.3 Answering Incoming Calls
To answer an incoming call, from the
Base Unit, press <Speaker> during an
incoming call ringtone. After you press
<Speaker>, the Base will go Off-Hook
and you may begin speaking.
18.4 Transferring Calls from the Base
to the Handset
By lifting the Handset from the Base and
pressing <Talk> during an active call, the
user will be connected to the call.
18.5 Transferring Calls from the
Handset to the Base
If you place the Handset into the Base
cradle and do NOT press <OFF> on the
Handset while the Base is connected
to an active call, the Handset will be
disconnected from the call, and the call
will remain active for the Base and/or
any other Handsets.
Note: If the Handset is placed into the
cradle after placing a call on HOLD, and
the Base is connected to the call, the call
will not be disconnected.
If you have an active call from the
Handset, but not on the Base, and you
want to transfer the call to the Base,
press <Speaker> on the Base. The call
will transfer from the Handset to the Base.
© 2006 Verizon
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18. Verizon One Base Unit Operations
18.6 Paging from the Base
To page the Handset from the Base
Unit, press <Intercom> on the Base.
The Base will page the Handset for
approximately two minutes and then
stop paging. If the Handset responds
(by pressing <Intercom> within the two
minutes of paging), it will end the page
and start an intercom call.
© 2006 Verizon
18.7 Adjusting the Volume
To adjust the volume on the Base Unit,
press <Volume Up> or <Volume Down>
on the front of the Base.
18.8 Using the Mute Button
To place an active call into a Mute state,
press <Mute> on the Base. The <Mute>
button will illuminate when the call is
set to Mute. To return the call to normal
conversation, press <Mute> again.
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18. Verizon One Base Unit Operations
18.9 Using the Hold Button
To place the call in a Hold state, press
<Hold> on the Base. The <Hold> button
will illuminate (flashing) when the call is on
Hold. Press <Hold> again to return to the
call.
© 2006 Verizon
18.10 Using the Menu and Address
Book Buttons
Pressing the <Menu> button takes you
to the touch-screen Menu. Pressing the
<Address Book> button takes you to
your Address Book.
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19. Touch-Screen Features
19.1 Touch-Screen Navigation
Verizon One’s visual touch-screen
display provides access to everything
you use most often. This section shows
how to navigate using the touch-screen
menu.
One-Touch Screen Features
Home Screen
The Home screen allows access by
providing shortcuts to the Menu
and popular menu options such as
Calls & Memos and News & More.
Your Home screen picture and weather
settings can be customized by selecting
Settings from the Menu.
Touch the Home icon
screen to return Home.
© 2006 Verizon
on any
Select one of the following from the
Home screen to get:
Calls & Memos
Access to communications tools such
as Calls, Memos and Voice Mail*.
Home
Menu
Calls & Memos
Shortcuts
News & More
Volume
News & More
Access to information such as News,
Sports, Movies and more.
Menu
Your direct link to your Calls, Address
Book, Calendar, Verizon SuperPages,
Settings, and every Verizon One
feature accessible via touch-screen.
Shortcuts
Choose to have quick access to a
handful of features.
Volume
Control the volume of your device, or
silence it, from the Home screen.
*Available to Verizon Home Voice Mail subscribers only
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19. Touch-Screen Features
19.1.1 Menu
Calls: Access your incoming and
outgoing call logs***, add callers
directly to your Address Book or
call back with one touch.
Voice Mail**: One touch to
access your Voice Mailbox and
listen to your messages.
Memos: Use a keypad or
freestyle memo pad (using the
stylus) to jot down numbers or
leave notes for other household
members.
© 2006 Verizon
SuperPages*: Search and view
residential and business listing
information, access maps and
directions, and direct dial with
one touch.
Address Book*: Access and
manage your online address
book with the ability to directly
place calls from it.
Calendar*: Access and manage
your online calendar, schedule
appointments, make task lists
and more.
News & More*: Check local
weather and the 5-day forecast
(for your home or any ZIP code),
read news and sports headlines,
review movie listings, find theaters
and show times, get sports
scores, watch favorite stocks and
read your daily horoscope.
Verizon Messages: Receive
messages about your Verizon
account and service status.
Emergency Numbers: Create
and dial from a list of your saved
emergency phone numbers
including Police, Fire, Hospital,
Doctor and Poison Control.
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Verizon One User Guide
19. Touch-Screen Features
19.1.1 Menu (cont’d)
E-Mail**: Check and send
E-Mail directly from the Verizon
One device.
Settings: Select your Display,
Backgrounds, Screensavers
and Ringtones.
Alarm/Timer: Set an Alarm, use
the Timer or start the Stopwatch
to keep time.
Phone Tips: Reference dialing
shortcuts that you can use for
some of the most common
phone applications—such as
dialing the last person who
called you (*69).
Calculator: Perform basic
calculation functions like
addition, subtraction,
multiplication and division.
Speed Dial: One touch to dial a
phone number from your saved
speed dial numbers.
Help: Get instructions, find
FAQs and locate helpful Web
sites.
*Display of these features requires your DSL service to be active. Once your Service Ready
Date has arrived, and Verizon One detects an active DSL connection—these features will
automatically appear.
**Available to Verizon Home Voice Mail subscribers only.
***Caller ID subscription is required.
© 2006 Verizon
Wireless*: Share your single
DSL connection with multiple
computers and hardware
devices in your household create a local wireless network
with Verizon One’s combination
DSL modem and wireless
router.
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19. Touch-Screen Features
19.1.2 Touch-Screen Keyboard and
Numeric Keypad
Select
or touch an entry field to
access the keyboard - or - in the case of
number fields, a numeric keypad. Note
that you can select Shift for capital
letters and the @ sign, etc.
When entering a phone number on the
keypad, use ONLY ten digits (area
code + phone number). Do NOT enter a
1 before the area code.
19.1.3 Incoming Calls, Outgoing Calls
and Voice Mail Logs
From Calls & Memos:
Select Calls & Memos from the Home
screen for a summary of Missed Calls,
Memos, and Voice Mail waiting for you.
You may select Dial to dial the person
who last called you (if Caller ID
information is available for the Caller).
© 2006 Verizon
From Menu:
From Home, select Menu, and then select
Calls for your Incoming Calls, Outgoing
Calls and Voice Mail Logs. The Incoming
Calls screen appears. Select the In, Out or
Voice Mail tab:
In tab: When the In tab is selected, you
have a view of all Incoming Calls and
related data. View your most recent 50
Incoming Calls. Each entry in the Log
represents a Call and the date and time it
was received. It also contains the Caller’s
name and phone number (if you subscribe
to Verizon Caller ID and the information is
available).
Out tab: When the Out tab is selected,
you have a view of all Outgoing Calls
and related data. View your most recent
50 Outgoing Calls. Each entry in the Log
represents a Call and the date and time it
was made.
Voice Mail tab: This feature works with
Verizon Voice Mail Service. You must be a
current Verizon Home Voice Mail subscriber
to use this feature. If you are a current
subscriber, select Set-up. This will allow
you to enter in your Verizon Voice Mail
Access Number. Once you have entered
your Voice Mail access number and
selected Done to save, use the Dial Voice
Mail selection to check your messages.
Note: You can insert a comma following the
access number entry to designate a pause
in the number sequence.
For Verizon Home Voice Mail subscribers
who also subscribe to the Verizon iobi
Home service, the Voice Mail tab will
display an on-screen visual list of your
Voice Mail messages, and you can listen to
them in any order.
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19. Touch-Screen Features
19.1.4 Call Log* Features
19.1.4.1 View Caller
The View Caller screen allows you to
view, call or map a caller and/or Contact.
You can also add this caller to your
Address Book or update an existing
Address Book Contact with call
information. Access the View Caller
screen by selecting a Call in a Call Log.
* Caller ID subscription is required.
Commands & Symbols
Action
Calls the Contact number displayed.
Calls the contact/number displayed with 1+.
Add this caller to your Address Book
(appears if the contact is not in the
Address Book).
Update this contact in your Address
Book (appears if the contact is already
in the Address Book).
Look up origin of a call to locate caller
and/or for driving directions.
Delete this Call from your Call Log.
Select Yes when asked to confirm that
you wish to delete.
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19. Touch-Screen Features
19.1.4.2 Update a Contact
On the Update a Contact screen, select
the Group for the Contact for which you
wish to add this phone number. Enter or
update a Contact Name and select a
phone number Type. Select Done to save
your changes.
19.1.4.3 Map a Caller
The Map a Caller screen shows a map
of your Contact’s geographical location.
You can select Directions to get driving
directions.
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19. Touch-Screen Features
19.1.5 Receiving an Incoming Call
Commands & Symbols
When you receive a call, Verizon
One will display the In Call screen
which displays Caller ID* information
(if available). The In Call screen also
provides screen commands that you can
touch with your stylus to answer, route
or disconnect an Incoming Call, or
perform other phone functions:
Action
Disconnect the call.
Transfer the call.
Answer Call Wait
Waiting or go back to the original call.
Answer a call on speakerphone.
Get a map and/or driving directions for this caller.
**
Forward a call to Voice Mail.
Indicates that your caller is on Hold. To take a caller
off Hold, either select the Hold icon or press the
Hold button on the Base.
*Caller ID subscription is required.
**Available to Verizon Home Voice Mail
subscribers only.
© 2006 Verizon
Indicates that your caller is on Mute. (Person you
called cannot hear you). To take a caller off Mute,
either select the Mute icon or press the Mute button
on the Base.
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19. Touch-Screen Features
19.1.6 Placing an Outgoing Call
In addition to the outgoing call methods
described in the Handset and Base
sections, you may also make a phone
call using the touch-screen or a
combination of touch-screen commands
with Base buttons.
Options on the Dialer Screen when you are
Off-Hook but have not yet entered a number:
Commands & Symbols
Action
Speed Dial
Access your saved Speed Dial List.
Emergency
Access your Emergency Numbers.
Information
Dial 411 for Directory Assistance.
To place a call:
End Call
Disconnect the call.
1. Dial a Phone Number on the Base
keypad. The Dialer screen appears on
your touch-screen.
Options on the Dialer Screen when you are
Off-Hook and have entered a number:
2. Select Dial. The call is placed. The In
Call screen appears.
Commands & Symbols
Action
3. Select End Call to disconnect at any
time.
Add Number
Add this number to your Address Book.
Add Memo
Access the Add Memo Screen.
Map
Get a map and/or driving directions for the
location of this number.
End Call
Disconnect the call.
© 2006 Verizon
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19. Touch-Screen Features
19.2
Voice Mail
The Voice Mail tab works with Verizon
Voice Mail Service. You must be a
current Verizon Home Voice Mail
subscriber to use this feature. If you
are a current subscriber, select Setup. This will allow you to enter in your
Verizon Voice Mail Access Number.
Once you have entered your Voice Mail
access number and selected Done to
save, use the Dial Voice Mail selection
to check your messages. Note: You
can insert a comma following the access
number entry to designate a pause in
the number sequence.
For Verizon Home Voice Mail
subscribers who also subscribe to the
Verizon iobi Home service, the Voice
Mail tab will display an on-screen visual
list of your Voice Mail messages, and
you can listen to them in any order.
© 2006 Verizon
19.3
Speed Dial
One-touch dial a phone number from a
list of your saved Speed Dial positions.
19.3.1 Add a Contact to Your Speed
Dial List
1. Select Speed Dial
Menu.
from the
2. On the Speed Dial screen, select
to go to the Emergency
Numbers screen or pick an “empty”
Dial position from 1-9 to add a
Speed Dial (e.g.
).
3. On the entry screen for this Speed
Dial position, select
or touch the
entry field to access the keyboard to
enter the Name and Phone Number
of the person or business you would
like to add to your Speed Dial list.
The position number at the top of the
screen will be the Speed Dial number
for this person or business from now on
(unless you choose to change this entry in
the future).
Tip: When entering a phone number on
the keypad, use ONLY ten digits (area
code + phone number). Do NOT enter a
“1” before the area code.
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19. Touch-Screen Features
19.3.2 Edit a Contact on Your Speed
Dial List
1. Select Speed Dial
Menu.
from the
2. Touch the Name of the entry you wish
to update.
3. On the entry screen for this Speed Dial
position, select or touch the entry field
to access the keyboard to update the
Name and Phone Number fields.
4. Select Done to save your changes and
return to the Speed Dial page.
19.3.3 Dial a Contact on Your Speed
Dial List
1. Select Speed Dial
Menu.
from the
2. Select the Dial icon next to the Speed
Dial number you want to dial to initiate
the call.
© 2006 Verizon
19.4 Emergency Numbers
View your list of saved emergency phone
numbers on the Emergency Number
screen. Police, Fire, Hospital, Doctor and
Poison are default placeholders that you
may populate with the appropriate phone
numbers.
• Select
to dial an
Emergency number.
• Select Add to add a new Emergency
number. Select an Emergency
number on the list to update or change
information.
19.4.1 Add an Emergency Number
1. Enter a Name and Phone Number
- for the number you are adding
to your Emergency list - on the
Emergency - Add Entry screen.
2. Select Done to save your changes.
19.4.2 Edit an Existing Emergency
Number
1. Edit your Emergency contact’s
Name and Phone Number on the
Emergency - Edit Entry screen.
2. Select Done to save your changes.
To delete this Emergency number,
select Delete.
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19. Touch-Screen Features
19.5
Address Book
Access and manage your online Address
Book and directly place calls from it.
Your Address Book may contain Personal
Contacts, Business Contacts and
Groups. You may assign Contacts to
Groups for quick access.
View Contacts
Select Address Book
Menu.
from the
The Address Book screen appears.
This screen displays a list of people in
your Address Book. Use the scroll bar at
the right to navigate through the entire list.
The default view is an alphabetical list of
all of your Contacts.
Filter Contact List
To filter and view only the Contacts from
© 2006 Verizon
a specific Group, select a Group from the
drop down menu. For example, select
Work to view only the Contacts you have
placed in the Group named Work.
To view your Contacts alphabetically,
select from the A-F, G-L, M-S, or T-Z
buttons to advance the list accordingly.
When you find the Contact that you’re
looking for, select it by touching the
Contact listing (anywhere except on the
Dial button). Select Add to Add a Contact
to your Address Book.
19.5.1 Calling a Contact from your
Address Book
You may call a Contact from the View
Contact - Numbers screen. Select a
phone number from the menu, then
select
or
(when the call
requires dialing a “1”).
• Select Address Book to view address
and location information for this Contact.
• Select Speed Dial to add this Contact to
your Speed Dial list.
Note: The Speed Dial button appears only
if the phone number selected is NOT stored
in your Verizon One Speed Dial already.
Speed Dial maximum is 9.
• Select Edit Contact to update information
for this Contact.
• Select Delete to permanently delete
this Contact from your Address Book. You
will be asked to confirm: select Yes or No
to either complete or cancel your delete
Contact request.
• Select Back to return to the Address
Book screen (list of Contacts).
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19. Touch-Screen Features
19.5.2 Get Address, Map and
Directions
The View Contact – Addresses screen
displays the Addresses stored for the
selected Contact. Under the Contact
Name is the E-mail and Home Address.
• Select Map for a map of the Home
Address.
• Select Numbers to go to the View
Contact – Numbers screen for dialing
and other options and information for
the Contact.
• Select Edit Contact to update
information for the Contact.
• Select Delete to permanently delete
the Contact from your Address Book
(you will be asked to confirm: select
Yes or No to either complete or cancel
your delete Contact request).
• Select Back to return to the Address
Book screen (list of Contacts).
© 2006 Verizon
19.5.3 Adding Contacts to Your
Address Book
On the Address Book - Add Entry
screen, indicate the type of Address
Book entry you wish to add by selecting
Add a Person, Add a Business or Add
a Group.
19.5.3.1
Add a Person
1. Select Address Book
Menu.
from the
2. Select Add from the Address Book
screen.
3. Select Add a Person.
4. On the Add Contact - Required
Information screen, enter First
Name, Last Name, Nickname and
Primary Phone and select a Primary
Phone Number type from the Type
menu.
5. Select More to complete the rest of the
Add Contact wizard.
Tip: You can complete the Address Book
Add a Contact wizard by selecting More
upon completing each screen. Or, you can
select Done on any screen to save your
information and exit the Add a Contact
wizard and return to the Address Book
screen.
6. On the Add Contact - Home Numbers
screen, enter Phone, Cell, Fax
and/or Pager numbers. Select More
to advance to the Add Contact - Work
Numbers screen.
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19. Touch-Screen Features
19.5.3.1
Add a Person (cont’d)
7. On the Add Contact - Work Numbers
Add Work Numbers screen, enter
work Phone, Cell, Fax and/or Pager
numbers. Select More to advance to
the New Contact - Home Address
screen.
8. On the Add Contact - Home Address
screen, enter street Address, City,
State, ZIP and Country. Select More
to advance to the New Contact Work Address screen.
9. On the Add Contact - Work Address
screen, Add Street, City, State, ZIP
and Country. Select More to advance
to the Add Contact - Internet screen.
10. On the Add Contact – Internet
screen, Add Home E-mail and Work
E-mail addresses. Select More to
advance to the Add Contact – Group
screen.
© 2006 Verizon
Select More to advance to select a Group.
11. On the Add Contact – Group
screen, select a Group from the
menu to add this contact to. Select
a photo from the the Picture menu
for a Contact. Select Done to save
your information and exit the Add a
Contact wizard.
Tip: You can navigate back to previous
screens by selecting Back. Select Cancel
to exit without saving the information you
entered.
19.5.3.2 Delete a Person
1. Select Address Book
Menu.
from the
2. Select a Contact from the Address
Book screen.
3. Select Delete from the View Contact
– Numbers screen.
4. Confirm: select Yes or No to
complete or cancel your delete Contact
request.
19.5.3.3
Add a Business Contact
1. Select Address Book
Menu.
from the
2. Select Add from the Address Book
screen.
3. Select Add a Business.
4. On the Edit Contact - Required
Information screen, enter First Name,
Last Name, Nickname, and a Primary
Phone Number.
Tip: You can select Done on any screen to
save your information and exit the Add a
Contact wizard. You may also navigate back
to previous screens by selecting Back. You
can skip screens or advance by selecting
More.
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19. Touch-Screen Features
19.5.3.3
Add a Business Contact
(cont’d)
5. On the Add Business Contact
- Required Information screen,
enter Name, Primary Phone Number
and select Phone or Cell from the
Type menu. Select More to advance
to the Add Business - Numbers
screen.
Tip: You can complete the Address Book
Add a Contact wizard by selecting More
upon completing each screen.
19.5.3.4
from the
2. Select Add from the Address Book
screen.
3. Select Add a Group.
© 2006 Verizon
19.6
Calendar
Schedule and manage your daily
activities, make task lists and schedule
Call Forwarding ahead of time.
19.6.1 Access Your Calendar
Select Calendar from the Menu. The
Calendar screen appears.
19.6.2 View Your Calendar
Add a Group
1. Select Address Book
Menu.
Now you can add Personal and Business
Contacts to this Group on the Add/Edit
Contact – Group screens.
1. Select Calendar
from the Menu.
The Calendar screen appears.
Shaded dates in Month view indicate a
scheduled Event(s) for that day.
2. To view an existing Event, select the
day on the Month view.
3. Select the Day tab.
4. Select an Event to view its details.
The Calendar - Event Detail screen
displays your Event and related information.
To update or edit Event details, select Edit.
You can also:
• Select the Month, Day or Week tab to
select a Calendar view.
• Select the back or forward arrow to go to
the previous–or move to the next–Month,
Day or Week.
• Select Add to add an Event to your
Calendar.
• Select View Tasks to view your Task list.
• Select the back or forward arrow at the
top to go to the previous–or move to the
next– Month, Day or Week.
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19. Touch-Screen Features
19.6.3.
Appointments
19.6.3.1 Add an Appointment
1. Select Calendar
from the Menu.
2. Select Add on the Calendar screen.
3. Select Appointment
.
8. Select Enter to accept your Time and
Date selections and return to the
Calendar – Add Event screen.
9. Touch the End entry field for the
Select Date and Time screen.
10. Choose an End Date by touching a
day from the Monthly calendar view.
4. On the Calendar - Add Appointment
screen, enter Subject and Location.
11. Choose an End Time (check All-Day
Event if applicable).
Tip: Select
or touch an entry field to
access the keyboard.
12. Select Enter to accept your Time and
Date selections and return to the
Calendar – Add Event screen.
5. Touch the Start entry field for the
Select Date and Time screen.
6. Choose a Start Date by touching
a day from the Monthly calendar
view. You may back up or advance a
month by touching the arrow buttons.
7. Choose a Start Time (check All-Day
Appointment if applicable).
© 2006 Verizon
13. Select More to set a Reminder.
14. On the next screen, select a lead-time
for On the next screen select a leadtime for an Appointment
Reminder if you’d like to have a
reminder before the time and date
of the Appointment. Verizon One
will remind you through an audio
alert, in addition to delivering a reminder
message on the touch-screen display. If
you do not want a reminder, select None
from the Reminder menu. If you do not
want a reminder, select None from the
Reminder menu.
If you intend for the appointment to
recur, select Daily, Weekly, Monthly
or Yearly from the Repeats menu. If
the Appointment you are creating is
NOT a recurring appointment, select
None from the Repeats menu (default).
Unless you selected None (for a onetime Appointment), enter a date for this
Appointment to Stop Repeating.
Select Done to save the Appointment and
return to the Calendar screen. Select Back
to return to the previous screen. Select
Cancel to exit without saving.
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19.6.3.2 Edit an Appointment
1. Select Calendar
from the Menu.
2. Select the day of the Appointment you
wish to edit.
3. Select the Day tab.
19.6.3.3 Delete an Event
1. Select Calendar
from the Menu.
2. Select the day of the Appointment
you wish to edit.
3. Select the Day tab.
4. Select the Appointment that you wish to
edit.
4. Select the Appointment that you wish
to Delete.
5. Select Edit.
5. Select Delete. Confirm: Yes or No.
6. Update Subject, Location, Start and
End fields as needed. Select More.
7. Update Reminder, Repeats and Stop
Repeating fields as needed. Select
Done to save your updates.
Important! When you Edit an
Appointment on Verizon One, change(s)
are saved to the entire series. Updates
to only one instance of a Repeating
Appointment must be performed on the
Web.
© 2006 Verizon
Important! When you Delete a
Repeating Appointment on Verizon
One, the entire series is permanently
deleted. Deletion of only one instance
of a Repeating Appointment must be
performed on the Web.
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19. Touch-Screen Features
19.6.4 Tasks
19.6.4.1 Add a Task
1. Select Calendar
from the Menu.
2. Select Add on the Calendar screen.
3. Select Task
.
4. On the Calendar - Add Task screen,
enter Subject (name for this new
Task).
5. Select Task Priority (High, Low or
Normal) from the menu. This can be
edited as needed.
6. Touch the Due Date entry field for the
Select Date screen.
7. Choose a Due Date by touching a
day on the Monthly calendar.
8. Select Enter to accept your Due Date
selection and return to the Calendar
– Add Task screen.
© 2006 Verizon
Note: Select
the Completed check
box to indicate that a Task is complete.
You can also select a checked box to
change the Status from Completed
back to pending.
9. Select Done to save the Task and
return to the Calendar screen.
19.6.4.2 Edit a Task
1. Select Calendar
from the Menu.
2. Select View Tasks on the Calendar
screen.
3. Select the Task that you wish to edit.
4. Select Edit on the Calendar – Task
Detail screen.
5. Edit the Subject as needed by
touching the entry field.
6. Edit the Priority (High, Low or Normal
from the menu) as needed.
7. Select
the Completed check box to
indicate that a Task is complete. You can
also select a checked box to change
the Status from Completed back to
pending.
8. Edit the Due Date by touching the
entry field for the Calendar – Select
Date screen. Make the necessary
changes. Select Enter to return to the
Calendar – Edit Task screen.
9. Select Done when your changes are
complete.
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19. Touch-Screen Features
19.6.4.3 View Tasks
1. Select Calendar
from the Menu.
2. Select View Tasks on the Calendar
screen. The Calendar – Tasks screen
appears.
Task on the Calendar – Task screen
and select Delete on the Calendar –
Task Detail screen.
19.7
Memos
The Calendar – Task screen lists all of
your saved Tasks, each with Status and
Due Date. Also:
Use a freestyle memo pad (using the
stylus on the touch-screen) to jot
down numbers or leave notes for other
household members.
• Select a Task for the Calendar – Task
Detail screen where you can Edit or
Delete the Task.
Tip: When you see
on the Home
screen, you have a new Memo waiting
for you.
• Select Delete All to delete all tasks
from your Calendar. You will be asked
to confirm: select Yes or No to either
complete or cancel your Delete All
Tasks request.
• Select Back to return to the Calendar
screen.
Tip: To Delete only one specific Task
rather than ALL Tasks, touch the specific
© 2006 Verizon
19.7.1 Memo Screen
The Memo screen lists all of your
Memos (holds up to 10). Selecting Date
(default) or Name from the menu lets
you sort by date or who the memo is
For. Select one of the Memos on the list
to view it.
You can also select Add to add a new
memo, or Delete All to delete all memos.
When deleting, select Yes when asked to
confirm that you wish to delete.
19.7.2 View a Memo
The Memo - View Memo screen is where
you can view a memo and the time and
date that it was left for you. Touch Delete
when you no longer need to save this
memo.
19.7.3 Add a Memo
In the For entry field on the Memo Add Memo screen, enter the name
of the person who the new memo is for.
You can then use the stylus to write your
message. Or follow the instructions
below to enter text, select pen colors
and widths, background colors, even
add expressions. When you are done
with your memo creation, touch Done to
save the memo or Cancel to exit the
memo without saving.
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19. Touch-Screen Features
19.7.3 Add a Memo (cont’d)
To use the keyboard to enter printed
text in the drawing area:
2. Select the background color of your
choice from the available color options
and the menu will close. Your
background color will be changed.
1. Choose the text color by selecting
the Pen Color . A pop-up menu
with available colors will appear. The
currently selected color is outlined.
Select the color you would like your
text to be, and the menu will close.
To change the color of the pen when
drawing lines:
. Touch any point in
2. Select Text
the drawing area where you would
like your text to begin. The keyboard
will then appear. Type your message
and touch Enter. The text will appear
in the memo with your selected color.
2. Select the color you would like your
pen to be and the menu will close. All
new drawings will appear in the newly
selected color.
To change the color of the
background of your memo:
1. Select Background
. A pop-up
menu with available colors will appear.
© 2006 Verizon
1. Select Pen Color . A pop-up menu
with available colors will appear. The
currently selected color is highlighted.
To change the width of the pen for
drawing:
1. Touch and hold the Pen Width
.
A pop-up menu will appear, showing
available widths to choose from. The
currently selected width is outlined.
2. Select the width and the menu will
close. All new drawings will be the width
you selected.
To place a pre-defined expression onto
the drawing area:
1. Select Expressions
. A pop-up menu
will appear with a series of expressions
to choose from.
2. Select an expression of your choice.
Touch the location in the drawing area
where you would like to place it. Your
selected expression will be drawn.
Tip: When placing an expression on a
memo, if you touch, hold and drag, you
can adjust its location. This can only be
done when you first place it on the memo.
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19. Touch-Screen Features
19.7.3 Add a Memo (cont’d)
To erase portions of the drawing area:
1. Select Eraser
. Your cursor will
turn into a rectangle. Touch any point
of the drawing area and drag.
Anything underneath the rectangle
will be erased (with the exception of
the background color).
2. Select Pen Width again to return to
the pen function.
Tip: To erase the whole area, touch and
hold Eraser
and select All from the
pop-up menu.
To change the size of the area the
eraser will cover:
1. Touch and hold the Eraser
.
A pop-up menu will appear with
available sizes to choose from.
© 2006 Verizon
The currently selected size is outlined.
2. Select the size, and the menu will close.
Touch any point in the drawing area
and drag. Your eraser will be the size
you selected.
To erase everything on the memo, but
keep the background color:
1. Touch and hold the Eraser
menu will appear.
. A pop-up
2. Select the All option. All information will
be erased, but the background color will
remain.
19.9
SuperPages
Verizon One gives you select-screen
access to Verizon SuperPages so you
can look up a residential or business
listing and direct dial it with one touch.
Also access maps and directions.
19.9.1 Look Up a Business
1. Select SuperPages
Menu.
from the
2. Select Yellow Pages to look up a
business.
3. Enter Keyword or Business Name.
4. Enter City.
5. Enter State.
6. Select Find It. The results of your
search will appear on the
SuperPages - Search Results screen.
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19. Touch-Screen Features
19.9.1 Look Up a Business (cont’d)
Tip: Select Categories to look up a
business by category. Once you have
reached the most specific level for your
category selection (e.g. Art Galleries or
Boat Rentals), enter your City and State
and select Find It.
19.9.2 Look Up a Person
1. Select SuperPages
Menu.
19.9.3 Reverse Lookup
from the
2. Select White Pages to look up a
person.
3. Enter First Name.
4. Enter Last Name (required).
5. Enter City.
6. Enter State.
7. Select Find It. The results of your
search will appear on the
SuperPages - Search Results
screen.
© 2006 Verizon
1. Select SuperPages
Menu.
from the
2. Select Reverse Lookup to look up
a person or business with their phone
number.
3. Enter Area Code and Phone
Number. Select Find It. The results
of your search will appear on the
SuperPages - Search Results
screen.
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19. Touch-Screen Features
19.9.4 Search Results
Not only does the SuperPages Search Results screen display the
results of your SuperPages search, it is
also your link to one-touch dialing, Maps
and Driving Directions.
• Select New Search to start your
search over.
• Select
to call your Contact.
to call your Contact when
• Select
the call requires dialing a “1”.
• Select
directions.
for a map and driving
to add this person to your
• Select
Address Book.
© 2006 Verizon
19.9.4.1
SuperPages - Map
1. Select SuperPages
Menu.
from the
2. Conduct a search by selecting one
of the following: Business, Person
or Reverse Lookup. Enter
parameters requested on the next
screen, and select Find It.
3. From the SuperPages - Search
Results screen, select
.
The map that appears matches the
search result that you selected on the
previous screen. Select Back to return
to Search Results. Select Directions for
driving directions:
1. On the SuperPages - Directions
screen, enter the starting point from
which you want Driving Directions:
Enter Address, City, State and ZIP.
2. Select the Save Address check box if
you wish to save this Address for future
Driving Directions requests.
3. Select Show. Directions for driving to
your Search Result location will appear.
Tip: The address at the top of the
Directions screens is that of the Search
Result selected.
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19. Touch-Screen Features
19.9.4.2 Add a SuperPages Search
Results Number to Your
Address Book
To add a Phone Number from
SuperPages Search Results to your
Address Book:
1. Select SuperPages
Menu.
from the
4. Edit the information as needed.
5. Add additional information by
selecting More to access more Add a
Contact wizard screens. Select Done to
save your new Address Book entry.
19.10
E-Mail
You can check and send E-Mail directly
from the Verizon One device.
Note: To use the Mobile E-Mail feature,
you will need a Verizon Online e-mail
account. Go to www.verizon.com/iobi to
set it up.
19.10.1
Setup E-Mail
2. Conduct a search by selecting one
of the following: Business, Person or
Reverse Lookup. Enter parameters
on the next screen. Select Find It.
1. Select Menu
3. From the SuperPages - Search
to add
Results screen, select
this party to your Address Book.
to enter your Verizon
3. Select
Online E-Mail password.
The Add Contact – Required screen
appears with the SuperPages Contact/
Business information pre-populated for
you.
© 2006 Verizon
.
2. Use the scroll bar to find E-Mail and
select
.
to check your
4. Select
E-Mail messages.
If you’ve forgotten your password, go to
http://dslstart.verizon.net to find it.
If you don’t have a Verizon Online e-mail
account, go to www.verizon.com/iobi to
set it up.
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19. Touch-Screen Features
19.10.2
Check E-Mail
1. Select
to enter your Verizon
Online E-Mail password.
Forgot password? Go to
dslstart.verizon.net for help.
2. Use the scroll bar to view your list of
E-Mail messages.
3. Select the E-Mail you want to view.
19.10.3
Reply to an E-Mail
19.11
Alarm/Timer
You can use Verizon One to set a timer,
set an alarm or time something with the
stopwatch.
19.11.1
Start Timer
1. Select
feature.
to use the Timer
2. Select
and
next to Hour, Min or
Sec to select a time frame.
1. Use the scroll bar to view your list of
E-Mail messages.
3. Select
countdown.
2. Select the E-Mail you want to view.
4. An alert will sound and appear on
screen when time runs out. Select
to turn the alert off.
to write a message
3. Select
to the sender. Select
to
write a message to all recipients.
4. Select
5. Select
© 2006 Verizon
to enter a message.
.
5. Select
to start the
to stop the countdown.
19.11.2
Set Alarm
1. Select
feature.
to use the Alarm
2. Select
and
next to Hour, Min
or Sec to choose what time you want
the Alarm to sound.
to turn on the
3. Select
Alarm. An alert will sound and appear
on screen when it’s time for the Alarm
to go off.
4. Select
Alarm.
to turn off the
5. When it sounds, select
the alert off. Select
to turn
to set the
alarm to go off in another 10 minutes.
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19. Touch-Screen Features
19.11.3 Start Stopwatch
1. Select
to use the
stopwatch feature.
2. Select
Stopwatch.
to begin the
3. Select
Stopwatch.
to pause the
to resume the
4. Select
Stopwatch count.
to stop the
5. Select
Stopwatch and reset all counters to 00.
19.12
Calculator
The calculator allows for basic
calculation functions of addition,
subtraction, multiplication and division.
© 2006 Verizon
19.13
News & More
Check local weather and the 5-day
forecast, read news and sports headlines,
review movie listings, find theaters and
show times, get sports scores, watch
favorite stocks, read your daily horoscope
and locate local restaurants by cuisine
type.
Verizon One’s News & More contains
multiple Content Channels including:
• My Choices
• Entertainment
• Top Headlines
• Lottery
• Movies
• Stocks
• Weather
• SuperPages
• Sports News
• Restaurants
• Scores
• Horoscopes
19.13.1 Choose Content
1. From the Menu, select
News &
More. The News & More screen
appears.
2. Select a Content Channel to view.
Tip: You can also access all Content
Channels from the Home screen by
selecting News and More.
19.13.1.1
My Choices
Set up your favorite content to rotate
every 20 seconds on your Verizon One
touch-screen. Go to https://www36.
verizon.com/verizon-one to customize
your choices.
19.13.1.2
Top Headlines
View News Headlines. Just select a
headline to read the news Story.
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19.13.1.3
Movies
Find out what is playing at nearby
theaters. Review movie listings and
show times.
When you access Movies from News
& More in the Menu, the Movies Theaters List screen appears. Select
a theater from the list based on your
ZIP code or enter a new ZIP and select
a Distance (how far from that ZIP code
you want to travel) from the menu. A
list of Theaters based on your new
parameters will automatically appear.
The list of Theaters contains the Theater
Name. Select a movie theater to view a
list of movies playing there.
The Movies At Theater screen lists
movies for your theater. On this screen:
© 2006 Verizon
1. Select a movie to view its rating,
release date, show times and brief
synopsis. Select More Info to read
entire synopsis.
Tip: You can also access Movies from the
Home screen. Select News & More, and
then select Movies from the Summary
menu.
2. Select Theater Info from the Movies
At Theater screen to view theater
address and phone number.
19.13.1.4
On the Movies-Theater Info screen:
1. Select the
theater.
or
icons to call the
2. Select
for the Map and Driving
Directions screens.
Tip: Once entered, your ZIP Code
becomes the default until you enter a
different one. This means that the theaters
in your area always appear automatically.
Enter a ZIP Code to look up theaters in a
different location.
Weather
When you access Weather from News
& More in the Menu, you are brought to
the Weather screen.
19.13.1.4.1
Local Weather
1. View today’s local weather and a fiveday forecast for your area based upon
your ZIP code.
2. Enter a new ZIP Code to look up
weather for another area.
3. If you are viewing Today’s Weather,
select the 5-Day Forecast to show the
weather forecast for the next 5 days
in your area. If you are viewing the
5-Day Forecast, select Today’s
Weather to see today’s more detailed
forecast.
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19. Touch-Screen Features
19.13.1.4.1
Local Weather (cont’d)
Tip: Once entered, your ZIP Code
becomes the default until you enter a
different one. This means that the
weather for your area appears
automatically when you come to the
Weather screen.
1. Select
2. Select
3. Select
4. Select
Country.
19.13.1.4.2 Radar
1. Open News & More and select
19.13.1.4.3 International Weather
.
.
.
.
to enter a new City and
to get the
5. Select
weather for that area.
19.13.1.5
Sports News
View Sports News headlines. Just
select a headline to view the Story.
19.13.1.6
Scores
Choose from a list of sports to see recent
scores.
19.13.1.7
Entertainment
1. Open News & More and select
2. Select
.
3. Select
Satellite view.
to get the
Entertainment
.
2. Ten entertainment news headlines
are listed and will automatically move
through each story.
to see the
4. Select
Radar animate for the last hour of
weather activity.
OR
5. Select
Radar in full-screen.
Select
and
to scroll through the
headlines at your own pace.
to see the
6. Select the Map to zoom in.
© 2006 Verizon
3. Select
to read the full story.
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19. Touch-Screen Features
19.13.1.8
Lottery
1. Open News & More and select
Lottery
.
2. Lottery results are listed and will
automatically move through each
item.
OR
Select
and
lotteries.
3. Select
to scroll through the
19.13.1.8.1 View Game
2. Select
© 2006 Verizon
1. Select
.
2. Select a State from the list to view the
Lotteries.
19.13.1.9
Stocks
Track up to 10 Stocks/Ticker Symbols
and use Company Search to look up
Ticker Symbols.
To add a Stock Symbol to watch:
to get Lottery details.
1. Select
and
the lotteries.
19.13.1.8.2 Change Location
to scroll through
to get the Lottery details.
1. From the Stocks screen, select Add to
add the ticker symbol for the stock you
wish to track.
2. Enter a Ticker Symbol (or enter the
company name in the Don’t know the
symbol? Find it field.
3. Select Search to look up the Ticker. The
Stocks - Company Search screen
appears.
4. You are returned to the Stocks
screen where your new symbol now
appears in the Ticker Symbol field.
5. Select Done to add this Symbol to
your list of Stocks to track.
Next time you return to Stocks, your
symbol(s) will appear automatically.
19.13.1.10
SuperPages
See Section 19.9 SuperPages for steps.
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19. Touch-Screen Features
19.13.1.11
Restaurants
You can lookup restaurants in your area.
Your ZIP Code becomes the default until
you enter a different one. This means
that the restaurants in your area always
appear automatically.
19.13.1.11.1
Lookup Restaurants
1. Select News & More on the Home
screen.
2. Select
.
3. 90 Restaurants near you will be listed
and will automatically move through
each listing.
19.13.1.11.2 Change Cuisine
1. Select
.
to find
2. Select
restaurants that serve a specific cuisine.
3. A list of cuisine choices is offered.
4. Use the scrollbar
entire list.
to view the
5. Select a cuisine.
6. All restaurants under that category,
sorted by distance, will appear.
7. Select
for restaurant details.
Select
to dial the number.
OR
Select
to call long distance.
Select
and
to scroll through the
restaurants at your own pace.
Select
to look at a mapped location
of this restaurant.
to view information about a
4. Select
specific restaurant.
Select
to add this restaurant to
your business contacts.
© 2006 Verizon
19.13.1.11.3 Change Location
1. Select
offered.
. A list of cuisine choices is
to find restaurants
2. Select
within another area.
3. Select the Location field to enter
another ZIP code.
OR
Select the Distance field to change the
search radius.
19.13.1.11.4 Restaurants Near Me
1. Select
offered.
. A list of cuisine choices is
2. Select
in your area.
to find restaurants
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19. Touch-Screen Features
19.13.1.11.4 Restaurants Near Me
(cont’d)
3. This is a list of restaurants near you,
based upon the ZIP code and search
radius you have entered. The list is
sorted by distance, starting with the
closest.
4. Select
to learn more about
a specific restaurant.
5. To change the ZIP code, select the
ZIP code field and use the touchpad
to enter a new ZIP code.
6. To change the search radius, select
the Distance menu and select a new
search radius.
19.13.1.12
Horoscopes
When you access Horoscopes
from News & More in the Main Menu,
the Horoscopes screen appears. Select
© 2006 Verizon
an astrological sign from the list to view
the Horoscope. The Horoscopes – View
screen appears. Here you can read the
Horoscope for the astrological sign you
selected.
Tip: You can also access Horoscopes
from the Home screen. Select News &
More, and then select Horoscopes from
the Summary menu.
19.14 Add iobiSM Home*
Add iobism Home to take your Verizon
One to the next level. This section
describes additional features you can use
on Verizon One if you subscribe to iobi
Home.
Visit www.verizon.com/iobihome to
learn more about iobi Home or to
upgrade today.
Please note: You must subscribe to iobi
Home service on the same telephone
which is active on your DSL service.
This is required in order that the iobi
Home features described below be
accessible on Verizon One:
19.14.1 Manage Calls
Manage incoming Calls directly from the
Verizon One screen. iobi Home
prompts you when a new call come
comes in and lets you Answer or Block
Calls, Forward** to another number, or
send the call to your Voice Mail***.
iobi Home also lets you forward
calls from your home phone to another
telephone number such as a cellular or
work number. You can also create and
save a list of different Destination
numbers that can easily be activated or
deactivated. Plus you can set-up a
Call Forwarding schedule in advance
– for regular times when you’re away
from home.
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19. Touch-Screen Features
19.14.1.1 Using Manage Calls
Use the Manage Calls screen to turn
Call Management on or off, start or stop
Call Forwarding, set-up Scheduled Call
Forwarding tasks, and manage your Call
Forwarding Destinations (phone
numbers).
Command
Prompt on Incoming Calls
Select check box to (enable) - or uncheck (disable) prompts on incoming calls.
Forward to
Select a destination (number) to which you want your calls forwarded, or add a new
Destination number to your saved list.
Start Button
Activate Call Forwarding immediately to the destination (number) selected.
Stop Button
Deactivate Call Forwarding immediately.
Schedule
Schedule Call Forwarding for a later date and time or repeating schedule.
Destinations
Select to add, edit or delete a Call Forwarding Destination (phone number).
Message
Select the message to play to an incoming caller when pressing the “Auto Reply”
button on your call prompt screen.
© 2006 Verizon
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19. Touch-Screen Features
19.14.1.2 Manage Call Forwarding
Destinations
(Phone Numbers)
Use the Destinations screen to
view the numbers you have set-up for
Call Forwarding. You may add a new
Destination by selecting Add. To edit
an existing Destination, go to
Destinations – Edit Entry – where you
may Edit or Delete a Destination.
Destinations – Add Entry
Enter a Name and Number for this
Destination. Select Done to save the
entry.
Destinations – Edit Entry
Edit the Destination Name and/or
Number (by touching the entry to bring
up the keyboard) to make changes as
needed.
© 2006 Verizon
19.14.2
Voice Mail
With iobi Home, you’ll get a Verizon
One on-screen list of each Voice Mail
message. Instead of dialing into your
Voice mailbox, you can now play
messages in any order that you choose.
19.14.2.1 Play Messages
By selecting the Voice Mail icon
from Calls & Memos or the Menu
screen, the Voice Mail tab will provide
you with a list of your voice messages
and the date and time each Voice Mail
was received. By selecting a message,
you will be able to Play your Voice Mail.
You may also Rewind, Pause, Forward
or Delete the recording at any time.
19.14.2.2 Forward Messages
Selecting the Forward option when
viewing a Voice Mail allows you to
forward the Voice Mail to an E-mail
address you specify. Select an E-mail
address from your Address Book by
selecting from Addresses, or enter a
new E-mail address in the other E-mail
Address field. Select Done to send.
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19. Touch-Screen Features
19.14.2.3 Schedule Call Forwarding
1. Select Calendar
from the Menu.
2. Select Add on the Calendar screen.
3. Select Schedule Call Forwarding.
4. On the Calendar – Schedule Call
Forwarding screen, select a phone
number to forward to from the
Destination Number menu – or
select Add New Number.
5. Touch the Date entry field for the
Select Date and Time
screen.
6. Choose a Start Date by touching
a day from the Monthly calendar
view. You may back up or advance a
month by touching the arrow buttons.
7. Choose a Start Time (check All-Day
Event if applicable).
© 2006 Verizon
8. Select Enter to accept your Time
and Date selections and return to the
Calendar – Add Event screen.
9. Touch the End entry field for the
Select Date and Time
screen.
10. Choose an End Date by touching a
date from the Monthly calendar view.
11. Choose an End Time (check All-Day
Event if applicable).
12. Select Enter to accept your Time and
Date selections and return to the
Calendar – Add Event screen.
13. Select More to set a Reminder.
14. On the next screen, select a lead-time
for a Reminder if you want to have an
Event reminder E-mail sent to you
before the time and date of the
Scheduled Call Forwarding task. The
Reminder time-frame specifies how
much time (from 0 minutes to 2 days)
before your Scheduled Call
Forwarding task for which you wish
to receive an E-mail reminder. If you do
not want a reminder, select None from
the Repeats menu (default). Unless
you selected None (for a one-time
Event), enter a date for this Event to
Stop Repeating.
15. Select Done to save the Scheduled
Call Forwarding task and return to
the Calendar screen. Select Cancel to
exit without saving.
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19. Touch-Screen Features
19.14.2.4 Edit Scheduled Call
Forwarding
1. Select Calendar
from the Menu.
2. Select the day of the Scheduled Call
Forwarding task you wish to edit.
3. Select the Day tab.
4. Select the Scheduled Call
Forwarding task that you wish to edit.
5. Select Destinations – Edit Entry.
6. Update the Destination Number from
the menu as needed.
7. Edit the Start Date and End Date as
needed.
8. Select More to continue editing this
Scheduled Call Forwarding task.
9. Continue editing this Scheduled
Call Forwarding task by editing
Repeat Pattern as needed.
© 2006 Verizon
10. Edit the Date and Time to Stop
Repeating as needed.
11. Select Done to save changes.
Tip: Select Delete to permanently delete a
Scheduled Call Forwarding task.
* iobi Home provided by Verizon Long Distance
(“Verizon”) and subject to terms and conditions. iobi
Home is not compatible with MacIntosh computers.
Verizon is not responsible for messages that are
lost or delayed due to transmission via the Internet.
Information sent via the Internet, including E-mail and
Text Messages, is not secure and may be intercepted
by third parties during transmission. Verizon is not
responsible for the content of messages sent via
the E-mail feature. iobi Home may not be used for
any unlawful purpose, such as sending unsolicited
commercial E-mail messages (i.e. spamming).
Recipient is responsible for the cost of receiving Text
Messages, if any. Taxes and other charges apply.
**Charges for forwarded calls will be billed by the
carrier that carries the forwarded calls. Calls may not
be forwarded to an international number.
***You must subscribe to a compatible version of
Verizon Home Voice Mail (sold separately) to access
the Voice Mail features of iobi Home.
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19. Touch-Screen Features
19.15 Phone Tips
Reference dialing shortcuts that you can
use for common phone shortcuts – such
as dialing the last person who called you
(*69), or disabling Call Waiting (*70).
19.16 Settings
19.16.2
Select a button for one of the Settings
categories to setup or change Verizon
One settings.
19.16.1
Date/Time
Date and Time information was set when
you went through the Verizon One
setup process. Once connected to an
active DSL connection, Verizon One will
automatically synchronize the date
and time for you. However, you may
adjust your Time Zone at any time on
the Settings - Date/Time screen.
1. Select Settings
from the Menu.
2. Select your Time Zone from the Time
Zone drop down menu.
3. Select Done to save changes and
return to the Settings screen, or
Cancel to exit without saving your
change.
© 2006 Verizon
Screen Saver
You have the option to choose your
Screen Saver for the touch-screen:
1. Select Settings
from the Menu.
2. Select Screen Saver from the
Settings screen.
Select a Delay time from the Delay
menu. This is how long your Verizon
One display screen can be inactive
before your Screen Saver activates.
3. Select a Screen Saver from the
Screen Saver menu.
4. Select Preview to see how the
Screen Saver you chose will look.
Select Done to save your settings.
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19. Touch-Screen Features
19.16.3
Display
Choose brightness, contrast and Home
screen background on the SettingsDisplay screen:
1. Select Settings
from the Menu.
2. Select Display from the Settings
screen.
3. Slide the Brightness horizontal slider
to adjust your display brightness.
4. Slide the Contrast horizontal slider to
adjust your display contrast.
5. Select Change Background for a
selection of pictures.
6. Select the picture you wish to use as
your new Background. You will be
automatically returned to the Settings
– Display screen where a thumbnail
of your selected photo will appear.
Select Calibration to have your display
screen checked and adjusted if
necessary. Select Done to save your
settings.
19.16.4
Voice Mail*
The Settings-Voice Mail screen is
where you access settings related to
your Voice Mail:
1. Select Voice Mail
Menu.
from the
2. Select
or touch the entry field to
access the keyboard.
3. Enter your Voice Mail Access Phone
Number to your Verizon Home Voice
Mail service. Select Done to save
your settings and return to the
Settings page.
*Available to Verizon Home Voice Mail subscribers only.
© 2006 Verizon
19.16.5
Cell Phones
You can register one or more of your cell
phones so you can upload photos from
your cell phone to use as a background
or screen saver on Verizon One.
19.16.5.1
1. Select
Manage Cell Phones
.
2. A list of registered cell phones will
appear.
3. Select the name of the cell phone you
want to manage.
or select the entry field to
4. Select
change the name of the cell phone.
5. Select
information.
to save your
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19. Touch-Screen Features
19.16.5.2
Add Cell Phones
1. Select
2. Select
.
.
or touch the entry field
3. Select
to enter the Name and Number of the
cell phone.
4. Select
screen.
to move to next
19.16.5.2.1
Authorizing a Cell
Phone
1. Select the cell phone you want to
authorize. It will be listed as “Pending”.
2. Select
or touch the entry field to
enter the authorization code.
3. Select
screen.
to move to next
5. A text message containing an
authorization code will be sent to this
cell phone number.
4. You can now upload photos from
your cell phone to use as a
background or screen saver on
Verizon One.
6. You must enter this code from the
Manage Cell Phones screen to
finalize the authorization.
5. Send a photo to
vzonepix@verizon.com
• To make it your background, insert a “!”
anywhere in the subject line.
• To make it part of your slideshow,
insert a “@”anywhere in the subject
line.
If left blank, the photo will become part of
“My Pictures”.
© 2006 Verizon
19.16.5.3
View Cell Phone
Select Cell Phones
19.16.6
.
Home Networking
See Section 20 Home Networking for
steps.
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19. Touch-Screen Features
19.16.7
Ring Tones
You can choose from a list of Ring
Tones for your Verizon One. You can
even download new Ring Tones
directly to the device.
19.16.7.1
Set Ring Tone
1. Open Settings.
to select a ring tone for
2. Select
incoming calls.
3. A list of Ring Tones will appear. Select
to preview the ring.
to select this ring
4. Select
tone for incoming calls.
to save your
5. Select
settings and return to the Settings
page.
© 2006 Verizon
19.16.7.2
1. Select
2. Select
View Ring Tones
.
to preview Ring Tones.
to stop the
3. Select
preview of the Ring Tone.
to select this ring
4. Select
tone for incoming calls.
to save your
5. Select
settings and return to the Settings
page.
19.16.8
Volume
1. Volume Control is located in the
bottom-right of the Home screen.
2. Select
Down.
3.
to turn the volume Up or
indicates that the Verizon One
device is muted.
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19. Touch-Screen Features
19.16.9
Handsets
If you have more than one handset
associated with your Verizon One
device, you can register them, assign a
name or edit their settings at any time.
19.16.9.1
Name Handsets
1. Select
Handset1, Handset2,
Handset3 or Handset4 to make
changes to the handset.
or touch the entry field
2. Select
to change the name of the handset.
(Ex: Kitchen, TV Room, Master, Guest
Room)
Note: The handset must be in the cradle
on the Verizon One base to change its
name.
OR
to disassociate the
Select
handset from Verizon One.
© 2006 Verizon
3. Select
to save your
settings and return to the Settings
page.
Note: It may take up to 5 seconds for the
name change to take effect.
19.16.9.2
1. Select
Register Handsets
.
2. On the handset, press Menu.
3. Scroll down to Registration and touch
Select.
4. Press and hold the Intercom button on
the Verizon One base until “Wait
Registering…” appears on your
handset’s screen.
5. Registration is complete.
19.16.9.3
Edit Handsets
1. Select
Handset1, Handset2,
Handset3 or Handset4 to make
changes to the handset.
or touch the entry field
2. Select
to change the name of the handset.
(Ex: Kitchen, TV Room, Master, Guest
Room)
Note: The handset must be in the cradle
on the Verizon One base to change its
name.
OR
to disassociate
Select
the handset from Verizon One.
to save your
3. Select
settings and return to the Settings
page.
Note: It may take up to 5 seconds for the
name change to take effect.
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19. Touch-Screen Features
19.16.10
Shortcuts
You can create Shortcuts to features
from the Home screen. Just choose the
features you want at-hand.
19.16.10.1
View Shortcuts
Shortcuts are Features listed on your
Home screen for easy access.
to open your
1. Select
Shortcuts.
2. Select to move the list of
Shortcuts to the Right.
3. Select to move the list of
Shortcuts to the Left.
4. Select the Feature icon to open it.
to close your
5. Select
Shortcuts.
© 2006 Verizon
19.16.10.2
Choose Shortcuts
1. Open the Menu and Select
2. Select Shortcuts
.
.
3. Select a Feature to select it as a
Shortcut.
Note: Selecting a Feature that’s already
selected will remove it from the Shortcut
list.
4. Select
Shortcuts.
to save your
19.16.12
System Info
The Settings – System Information
screen allows you to view details of
system updates to your Verizon One
and iobi Home services:
1. Select Settings
from the Menu.
2. Select System Info from the Settings
screen.
3. Select Updates to view notices of
updates to your Verizon One and
iobi Home services (as applicable if
subscribed to iobi Home).
4. Select Version Info to verify the
Verizon One software version
installed. Select Back to return to the
Settings screen.
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20. Home Networking
20.1 What is Home Networking
A Home Network connects computers
in a household that share an Internet
connection, printers, files, and other
hardware devices like scanners and
DVD burners. Home networks eliminate
the need to purchase separate Internet
connections and hardware devices for
each computer.
With a Home Network, you can share
documents, digital photos, and other
files between computers (without using
floppy discs or CDs). You can keep a
central schedule that can be accessed
and updated by each member of the
household; play multi-user games; and
use one central computer to store
pictures, videos, and other multimedia
files that can be accessed from any
computer on the network.
© 2006 Verizon
Types of Home Networks:
• Wired networks: Require Ethernet
cables to transport the data between
the computers and the router. (Technical:
10/100 Base-T Ethernet).
• Wireless networks: Eliminate the
need for cables because radio frequency
signals are used to transport data
between devices, even if they are in
different rooms. (Technical: IEEE
802.11b/g/g+).
For additional information on the benefits
of Home Networking:
1. Visit http://dslstart.verizon.net
2. Select Help & Support
3. Select Home Networking
20.2 Important Information About Your
Verizon One Home Network
If you are planning to use Verizon
One for Home Networking, we strongly
recommend that you complete your DSL
Installation before setting up your
Wireless Home Network.
Your Verizon One is equipped with a
Westell VersaLink™ Gateway - a
combination DSL modem and wireless
router which allows you to share a
single DSL connection among multiple
computers, printers, and digital cameras,
etc. within your home. Multiple users
can share the connection using
(Wireless) IEEE 802.11b/g/g+ and
(Wired) 10/100 Base-T Ethernet
connections.
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20.2 Important Information About Your
Verizon One Home Network
(cont’d)
Note: Hereafter, the Verizon One
Communications Subsystem will be
referred to as “Verizon One,”
“Gateway,” or “Modem.”
Your Verizon One Wireless Home
Network was shipped to you disabled
(turned OFF). Enable (turn ON) your
Wireless Network by:
1. Selecting Menu on the Verizon One
touch-screen display
2. Select Settings
3. Select Wireless
© 2006 Verizon
The Wireless Network screen on the
Verizon One touch-screen display will also
allow you to create your Wireless Network
Name (called a Service Set ID
or SSID). The default SSID for Verizon
One is: Verizon One followed by the
last 4-digits of the unit’s serial number
(located below the bar code on the bottom
of the unit). For example: VerizonOne1234.
20.3 Installing Your Verizon One
Home Network
This section explains how to install your
Verizon One Home Network:
• Home Networking System
Requirements – See Section 20.3.1
• Verizon One LED Indicators – See
Section 20.3.2
• Verizon One Interface Descriptions
– See Section 20.3.3
• Installing a Wired Network – See
Section 20.3.4
• Installing a Wireless Network – See
Section 20.3.5
• Installing both a Wired and a Wireless
network simultaneously – See Section
20.3.6
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20. Home Networking
20.3.1 Home Networking System Requirements
The following system specifications are required for optimum performance of Verizon One via Wired or Wireless installations. These
requirements are applicable to all computers you wish to add to your Home Network now or in the future:
Connection Type
Minimum System Requirements
WIRED
• Pentium® or equivalent and above class machines, Macintosh®
• Microsoft® Windows® (95, 98, 2000, ME, NT 4.0, or XP), Macintosh® OS X, or Linux installed
• Computer Operating System CD-ROM on hand
• Internet Explorer® 4.x or Netscape® Navigator® 4.x or higher
• 64 MB RAM (128 MB recommended)
• 10 MB of free hard drive space
• TCP/IP Protocol stack installed
• 10/100 Base-T Network Interface Card (NIC)
WIRELESS
• Pentium® or equivalent and above class machines
• Microsoft® Windows® (98, ME, 2000, or XP) or Macintosh® OS X installed
• Computer Operating System CD-ROM on hand
• Internet Explorer® 4.x or Netscape® Navigator® 4.x or higher
• 64 MB RAM (128 MB recommended)
• 10 MB of free hard drive space
• An available IEEE 802.11b/g/g+ PC adapter
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20. Home Networking
20.3.2 LED Indicators
The LEDs located on the front of Verizon One are used to verify the unit’s operation and status. Refer to the following chart for
details on the LEDs:
LED States and Descriptions
LED
State
Description
POWER
Solid Green
OFF
Solid Red
Verizon One power is ON
Verizon One power is OFF
CS POST (Power On Self Test), Failure (not bootable) or Device Malfunction.
Note: The Power LED should be red no longer than two seconds after the power
on self test passes.
DSL/RDY
Solid Green
Good DSL sync.
Flashing Green DSL attempting to sync
OFF
Verizon One power is OFF.
ETHERNET
(E1, E2, E3, E4)
Solid Green
OFF
© 2006 Verizon
Powered device is connected to one or more of the Ethernet ports (includes devices
with wake-on LAN capability where slight voltage is supplied to an Ethernet connection)
Note: When using the WAN/E1 port, Ethernet LAN connection is limited to E2, E3,
and E4.
Communication Subsystem power is OFF, no cable or no powered device is connected to
the Ethernet ports.
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20.3.2 LED Indicators (cont’d)
LED States and Descriptions
LED
State
Description
WIRELESS
Solid Green
OFF
Link Established.
Verizon One power is OFF or No Link.
POWER
Solid Green
OFF
Solid Red
Verizon One power is ON
Verizon One power is OFF
CS POST (Power On Self Test), Failure (not bootable) or Device Malfunction.
Note: The Power LED should be red no longer than two seconds after the power
on self test passes.
DSL/RDY
Solid Green
Good DSL sync.
Flashing Green DSL attempting to sync
OFF
Verizon One power is OFF.
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20. Home Networking
20.3.2 LED Indicators (cont’d)
LED States and Descriptions
LED
State
Description
INTERNET
Solid Green
IP connected (the Subsystem has a WAN IP address from IPCP or DHCP, and DSL is up
or a static IP address is configured. PPP negotiation has successfully completed (if used)
and DSL is up and no traffic is detected.
Solid Red
Device attempted to become IP connected and failed (no DHCP response, no PPPoE
response, PPPoE authentication failed, no IP address from IPCP, etc.).
OFF
Verizon One power is OFF, Verizon One is in Bridge Mode, or an Internet connection is
not present.
Solid Blue
OFF
Indicates telephone is in use (Off-Hook).
Indicates telephone is not in use (On-Hook).
LINE IN USE
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20. Home Networking
20.3.3 Interface Descriptions
The following chart explains the interface components located on the back of Verizon One:
NAME
TYPE
Fax (fax, phone,
6-pin RJ-11 modular jack
answering machine)
FUNCTION
Connects standard telephony equipment to the Verizon One Base Unit.
QUANTITY
1
Note: For convenience, this jack has a built-in microfilter for filtering ADSL
signals from standard telephone equipment.
DSL/Phone
6-pin RJ-11 modular jack
Connects the Verizon One Base Unit to an ADSL equipped telephone jack for
1
DSL/Internet services.
Reset
Push Button
Resets the Communications Subsystem settings to factory default settings.
1
Ethernet
(E1/WAN, E2, E3, E4)
8-pin RJ-45 modular jack
Connects the Ethernet device(s) to the PC. Note: When using the WAN/E1
4
port, Ethernet LAN connection is limited to E2, E3, and E4. The WAN/E1
feature is used when installing Verizon One without DSL. The default setting
is DSL on WAN/E1 off.
12V DC
Barrel power connector
12V DC Power Adapter provides the power source for Verizon One.
1
On/Off
Power Switch
Controls power on/off of the Base Unit.
1
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20. Home Networking
20.3.4 Installing a Wired Network
Preparation
1. Before you connect your “Wired”
network, you must have an Ethernet
card installed in each computer that
you plan on adding to your network.
If your Ethernet card does not autonegotiate, you must set it to half
duplex. Refer to the Ethernet card
manufacturer’s instructions for
installing and configuring your
Ethernet card.
Note: Ethernet Cards can be purchased
at www.verizon.net/niccard.
Add Computers to your Wired
Network
2. Connect an Ethernet cable from the
Ethernet (E2, E3, or E4) jacks
marked on the rear panel of the
Verizon One base station to the
© 2006 Verizon
Ethernet port on the computer you are
adding. Repeat this step to connect up to
two additional PCs to Verizon One.
NOTE: You may connect to any of the
three Ethernet (E2, E3, or E4) jacks on the
rear panel of the Verizon One base station
as they serve as an Ethernet switch. Your
Verizon One installation kit contained one
(1) Ethernet cable (yellow) for your primary
connection. Additional Ethernet cables
are not provided and must be purchased
separately. The WAN/E1 jack is used for
WAN transport when installing Verizon
One without DSL.
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20. Home Networking
20.3.4 Installing a Wired Network
(cont’d)
Verify your Connections
3. Check to see if the Power LED is solid
green. If the Power LED is solid
green, the Base Unit is powered up.
4. Check to see if the DSL/RDY LED is
solid green. If the DSL/RDY LED is
solid green, the DSL interface is
functioning properly.
5. Check to see if the Ethernet LED is
solid green. Solid green indicates that
the Ethernet interface is functioning
properly.
6. Check to see if the Internet LED is
solid green. Solid green indicates that
you have established an Internet
connection.
Congratulations! You have completed
the Wired installation of your Verizon One
Home Network.
© 2006 Verizon
Test Connectivity
Open Internet Explorer or any browser on
each computer you have connected to your
Verizon One Home Network.
Enter http://verizon.com into the Address
field. The Verizon home page will display:
Note: If the Verizon home page does
not display, refer to Verizon One
troubleshooting tips in the Home
Networking section of Help & Support at
http://onlinehelp.verizon.net.
After you have solved the problem, repeat
the connectivity test for each computer you
are adding to your network.
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20. Home Networking
20.3.5 Installing a Wireless Network
Preparation
1. Ensure that an 802.11b/g/g+ wireless
network adapter has been installed in
each PC on your wireless network.
2. Install the appropriate drivers for your
Wireless IEEE802.11b or
IEEE802.11g adapter.
3. Turn on Wireless Networking. Do this
directly on the Verizon One display
touch-screen by selecting Menu,
Settings, and then Wireless.
Adding Computers to your Wireless
Network
4. Configure the Wireless Network
Name (called the Service Set ID or
SSID) on each PC that will connect
wirelessly to Verizon One.
IMPORTANT: The Wireless Network
Name (SSID) must be the same for both
© 2006 Verizon
Verizon One and your PC’s wireless
network adapter. The default SSID for
Verizon One is: Verizon One followed
by the last 4 digits of the unit’s serial
number (located below the bar code on the
bottom of the unit). For example: Verizon
One1234. You can change the default
SSID directly on the Verizon One display
touch-screen by selecting Menu, Settings,
and then Wireless. You must locate and
run the utility software provided with your
PC’s wireless network adapter and enter
the SSID. The PC’s wireless network
adapter must be configured with the SSID
(in order to communicate with Verizon
One) before you begin the account set-up
and configuration procedures.
NOTE: Client PCs can use any Wireless
Fidelity (Wi-Fi) 802.11b/g/g+ certified card
to communicate with Verizon One. The
Wireless card and Verizon One must use
the same Wired Equivalent Privacy (WEP)
security code type. The factory default
for WEP is DISABLED. If you enable
WEP, you must ensure that the network
setting for your wireless adapter is set to
“Must Use Shared Key for WEP” or “Open
Wi-Fi.” You must ensure that your PC’s
Wi-Fi adapter is configured properly for
whichever network setting you use. You
can access the settings in the advanced
properties of the wireless network adapter.
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20. Home Networking
20.3.5 Installing a Wireless Network
(cont’d)
Verify your Connections
5. Check to see if the Power LED is solid
green. If the Power LED is solid
green, the Base Unit is powered up.
6. Check to see if the DSL/RDY LED is
solid green. If the DSL/RDY LED is
solid green, the DSL interface is
functioning properly.
7. Check to see if the Wireless LED is
solid Green. This means that the
Wireless interface is functioning
properly.
8. Check to see if the Internet LED is
solid green. Solid green indicates that
you have established an Internet
connection.
Congratulations! You have completed
the Wireless installation of your Verizon
One Home Network.
© 2006 Verizon
Test Connectivity
Open Internet Explorer or another browser
on each computer you have connected to
your Verizon One Home Network.
Enter http://verizon.com into the Address
field. The Verizon home page will display.
Note: If the Verizon home page does
not display, refer to Verizon One
troubleshooting tips in the Home
Networking section of Help & Support at
http://onlinehelp.verizon.net.
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20. Home Networking
20.3.6 Installing Both a Wired and
Wireless Network
Simultaneously
Verizon One supports simultaneous
use of Wired and Wireless network
connections. The following instructions
explain how to install Verizon One for
simultaneous use of Wired and Wireless
connections:
• To add Wired PCs follow the steps
outlined in Section 20.3.4
• To Add Wireless PCs follow the steps
outlined in Section 20.3.5
20.4 Accessing Configuration Settings
The Verizon One Communications
Subsystem allows you to make changes
to advanced features such as routing
configurations, and firewall settings.
Commonly accessed features are listed
below in the sections to follow.
Note: As your Verizon One contains a
Westell VersaLinkTM Gateway
(combination modem and wireless
router), you will see Westell
Configuration Screens while accessing
Advanced Features for the Verizon One
Communications Subsystem.
Tip: For additional details on more
advanced features, you may access
the complete Westell VersaLinkTM
327W Gateway User Guide (Sections
10 - 16). To access this User Guide, visit
© 2006 Verizon
http://onlinehelp.verizon.net, and
then select Home Networking from the
available Help topics. Choose the link
for Wireless Home Networking from
the topics listed. Then select Download
User Manual underneath the Westell
VersaLinkTM 327W Gateway.
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20. Home Networking
20.4 Accessing Configuration Settings
(cont’d)
Connecting to the Advanced Features
Configuration Tool
Open your Web browser and type
http://192.168.1.1 in the browser’s
address window, and then press
Enter on your keyboard. You will see
the following screen (assuming you have
completed the CD Registration):
© 2006 Verizon
Connection Overview
Displays your DSL connection rate.
Connection Name
This Connection Name is from the connection
profile that you established in section 7.
PPP Status
UP = PPP session established.
DOWN = No PPP session established.
Connect/Disconnect
CONNECT = Establish a PPP session.
DISCONNECT = Disconnect a PPP session.
Profile Editor
This allows you to make changes to the profile
that you created in section 7.
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20. Home Networking
20.4 Accessing Configuration Settings
(cont’d)
Navigating through the Advanced
Configuration Tool
As you navigate through the various
screens of the Verizon One
Communications Subsystem, the name of
the active page that you have selected will
appear in the upper-left side of the screen,
as shown below. Please note that the
actual values may differ from the values
displayed in the screens:
from the Maintenance menu. After you enter
your data into the appropriate settings, click
Change:
NOTE: If you are not an authorized user
and do not know the Administrative ID and
password, you will not be able to change the
values (Verizon One cannot be configured
unless the user is logged in). Contact your
network administrator for further instructions.
Enter Administrative Name
Note: This changes the Systems
Administrator password - not the PPP
password.
Type the name of your network
administrator.
Note: Same as VOL Primary User ID.
Enter Administrative Password
Type your network administrator’s
password.
Note: Same as VOL Primary Password.
Verify Administrative Password
Re-type your network administrator’s
password.
Administrative Password
The following settings will be displayed if
you select Administrative Password
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20. Home Networking
20.4 Accessing Configuration Settings
(cont’d)
Wireless Configuration
The following fields will be displayed if
you select Wireless from the
Configuration menu:
IMPORTANT: If you are connecting
to Verizon One via a wireless network
adapter, the service set ID (SSID)
must be the same for both Verizon One
and your PC’s wireless network adapter.
The default SSID for Verizon One is the
serial number of the unit (located
below the bar code on the bottom of
the Base Unit). Locate and run the utility
software provided with your PC’s
wireless network adapter and enter the
SSID value. The PC’s wireless network
adapter must be configured with the
© 2006 Verizon
SSID (in order to communicate with
Verizon One) before you begin Verizon
One’s account set-up and configuration
procedures. For privacy, you may change
the Network Name (SSID) value in the
Wireless Configuration screen to your
desired value.
NOTE: Client PCs can use any Wireless
Fidelity (Wi-Fi) 802.11b/g/g+ certified card
to communicate with Verizon One. The
Wireless card and Verizon One must use
the same Wired Equivalent Privacy (WEP)
security code type. The factory default for
WEP is DISABLED. If you enable WEP,
you must ensure the network setting for
your wireless adapter is set to “Must Use
Shared Key for WEP” or “Open Wi-Fi.” You
must ensure that your PC’s Wi-Fi adapter
is configured properly for whichever
network setting you use. You can access
the settings in the advanced properties of
the wireless network adapter.
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20. Home Networking
20.4 Accessing Configuration Settings
(cont’d)
To select a network setting, click the
drop-down arrow at the field labeled
Authentication Type, and then select
either Open System or Shared Key. If
you change any settings in this screen,
you must click the Save button to ensure
that the settings take effect:
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20. Home Networking
20.4 Accessing Configuration Settings (cont’d)
Wireless Configuration Information
Wireless Operation
Factory Default = Enabled. When Disabled, no stations will be able to connect to Verizon One.
Network Name (SSID)
This string, (32 characters or less) is the name associated with the AP. To connect to the AP, the SSID on a
Station card must match the SSID on the AP card or be set to “ANY.”
Channel
The AP transmits and receives data on this channel. The number of channels to choose from is
pre-programmed into the AP card. Station cards do not have to be set to the same channel as the AP; the
Stations scan all channels, and look for an AP to connect to.
Mode
This setting allows the Station to communicate with Verizon One. Possible Responses: Mixed: Station
using any of the 802.11b, 802.11b+, and 802.11g rates can communicate with Verizon One.
11b only: Communication with Verizon One is limited to 802.11b
11b+: Stations using any of the 802.11b and 802.11b+ rates can communicate with Verizon One
11g only: Communication with Verizon One is limited to 802.11g.
4x Support
Factory Default = Disabled.
When selected, this enables/disables the 4X option. If enabled, 4X support provides additional algorithms for
increased throughput. The station cards must also support this option.
Advanced Configuration
edit button
Selecting this button allows access to the Wireless Advanced Configuration settings.
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20. Home Networking
20.4 Accessing Configuration Settings (cont’d)
Privacy Settings
Authentication Type
Factory Default = Open System.
Possible Response: Open System: Open System authentication is the default selection.
Shared Key: To use Shared Key authentication, WEP must be enabled, and a valid WEP key must be present.
Enabling WEP does not force the use of Shared Key authentication. It is permissible to have WEP enabled and
still use Open System authentication.
WEP Security WEP
Security
Factory Default = Disabled.
The AP card supports 64-bit, 128-bit, or 256-bit WEP encryption. If WEP is Disabled, any station can connect
to the AP (as long as its SSID matches the AP SSID).
WEP (Wired Equivalent
Privacy)
If WEP is enabled, the risk of someone nearby accessing the AP is minimized.
Key Select
If selected, the WEP Key is treated as a string of text characters, and the number of characters must be either 5
(for 64-bit encryption) or 13 (for 128-bit encryption) or 29 (for 256-bit encryption). If not selected, the WEP key is
treated as a string of hexadecimal characters, and the number of characters must be either 10 (for 64-bit
encryption), 26 (for 128-bit encryption), or 58 (for 256-bit encryption). The only allowable hexadecimal characters
are 0-9 and A-F.
Note: The WEP key must be the same value and type for both Verizon One and the wireless network adapter.
“Pass Phrase” is not the same as “text” and should not be used.
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20. Home Networking
20.4 Accessing Configuration Settings (cont’d)
Privacy Settings (cont’d)
Key Mapping Table
button
Selecting this button will allows access to the Wireless Key Mappings settings.
Hide SSID
Factory Default = Disabled.
If Enabled, Verizon One will not broadcast the SSID. Stations must configure the SSID to match the
Network Name (SSID) to connect to Verizon One.
MAC Address Filtering
Factory Default = Disabled.
If Enabled, only the stations in the MAC Filter Table can connect to Verizon One.
MAC Filter Table button
Selecting this button allows access to the Wireless MAC Address Filter Table.
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20. Home Networking
20.4 Accessing Configuration Settings
(cont’d)
WEP Key
Select Enable if you want this WEP key
enabled for the listed MAC Address.
Wireless Key Mappings
MAC Address
The following screen will be displayed if
you click the Edit button adjacent to
the Key Mapping Table in the Wireless
Configuration screen:
The MAC Address assigned to the Station
for which you want to assign a WEP key.
Key Length
The number of bits the encryption is going
to use for WEP. The options are 64, 128,
or 256 bits.
Key Value
The WEP key to be used for this station.
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20. Home Networking
20.4 Accessing Configuration Settings
(cont’d)
Firewall Configuration
The following settings will be displayed if
you select Firewall from the
Configuration menu:
Security Level
High
High security level only allows basic Internet functionality. Only Mail, News,
Web, FTP, and IPSEC are allowed. All other traffic is prohibited.
Medium
Factory Default = MEDIUM. Like High security, Medium security only allows
basic Internet functionality by default. However, Medium security allows
customization through NAT configuration so that you can enable the traffic
that you want to pass.
Low
The Low security setting will allow all traffic except for known attacks. With
Low security, Verizon One is visible to other computers on the Internet.
None
Firewall is disabled (All traffic is passed).
Custom
Custom is an advanced configuration option that allows you to edit the
firewall configuration directly. Note: only the most advanced users should try
this.
Remote Logging
© 2006 Verizon
Enable
Factory Default = Disabled. If Enabled, Verizon One will send firewall
logs to a syslog server.
Remote IP
Address
The IP address of the syslog server machine to which the diagnostics logs
are to be sent.
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20. Home Networking
20.5 Authenticate User
1. Select My Connection
20.6 Password Protection
.
to enter your User Name
2. Select
and Password. (This is usually your
Verizon Online User Name and
Password).
3. Select
network.
to sign into
1. Open Settings.
2. Select Home Networking
.
3. If your password protection is ON:
to enter your User Name
• Select
and Password. (This is usually your
Verizon Online User Name and
Password.)
• Select
network.
to sign into
If your password protection is OFF, you
will go directly to the Home Networking
Screen.
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20. Home Networking
20.7 Configure Wireless Settings
1. Select
.
2. If you are in Application Mode:
Wireless Network Settings
• Select
• Select
or
.
.
Wireless Security Settings
• Select
• Select
or
.
.
3. If you are in Client Mode:
• Select
.
20.7.1 Setup Wireless Network
20.7.2 Setup Wireless Security
1. If you are in Application Mode, select
Wireless Network
.
1. If you are in Application Mode, select
.
Wireless Security
to enter the Wireless
2. Select
Network Name (SSID).
to enter a Password. (52. Select
character phrase or 10-character key).
3. Select the checkbox to refrain from
broadcasting your server name.
3. Choose Encryption Type
4. Be sure the Mode G Band and B Band
checkboxes are checked.
• WEP
• WPA-PSK
Note: Changing the Encryption Type will
require you to enter a new Password.
4. Choose Encryption Strength
• Low Encryption
• Medium Encryption
• High Encryption
5. Select
settings.
© 2006 Verizon
to save your
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20. Home Networking
20.8 Manage Security
Select Security
20.8.2 Add Services
.
1. Select Services
2. Select
20.8.1 Change Firewall
1. Select Firewall
.
2. Choose Firewall level:
• Off
• Low
• Medium
• High
3. Select
settings.
to save your
3. Select
.
1. Select Services
2. Select
.
or the entry field to enter:
3. Select
.
.
or the entry field to enter:
• Name (ex: Personal, Anonymous,
User Name)
• Name (ex: Personal, Anonymous,
User Name)
• Start Port and End Port
• Start Port and End Port
• Host Name or IP Address
(To find: Go to Connect to…)
• Host Name or IP Address
(To find: Go to Connect to…)
• Host Port
• Host Port
4. Select
to select a Service or Client
from a pop-up list.
5. Select
settings.
© 2006 Verizon
20.8.3 Manage Services
to save your
to select a Service or Client
4. Select
from a pop-up list
5. Select
settings.
to save your
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20. Home Networking
20.8.4 View Services
20.9 Setup My Connection
1. Select Services
.
2. Select one of the Services listed.
3. The Service information will appear.
20.8.5 View Clients
1. Select Clients
.
2. A list of Clients will appear with wired
or wireless
icons
indicating its network capabilities.
1. Select My Connection
20.9.2 Setup DSL Connection
.
2. Verizon One will display whether you
are connected through:
• Verizon DSL
• FiOS
3. Select
previous screen.
to return to the
20.9.1 Setup FiOS Connection
1. On the next screen, read the note and
select
.
2. Follow instructions for connecting
network cable to Verizon One.
3. Select
previous screen.
© 2006 Verizon
to return to the
1. Select Connect Using DSL
.
2. On the next screen, read the note and
select
.
3. Follow instructions for disconnecting
network cable and connecting DSL
phone line to Verizon One.
4. Select
previous screen.
to return to the
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Verizon One User Guide
21. Technical Support
21.1 Getting Help
Your DSL Service Ready Date
The Verizon Online Support Center
21.1.1 Touch-Screen Help
By following the Welcome screens on
the Verizon One display (see section
7.2) Verizon One will automatically check
for an active DSL connection and notify
you when your Service Ready Date has
arrived. However, if you would like to find
out when your service will be activated,
visit: www.verizon.com/dslorderstatus.
Once you install your CD software, click
the “Verizon Online Support Center” icon
(the question mark on your desktop). It
works even when your computer is offline.
There are multiple ways to get help with
Verizon One:
at the top of any screen to
• Touch
find instructions and helpful tips for that
screen.
• From the Home screen, access the
Menu, and then the Help icon – to
locate general instructions and FAQs.
21.1.2 Help with Your DSL Service
Your PC
You must ensure that your computer
meets minimum system requirements.
Otherwise, your DSL service will not
work properly. Visit our online tool at:
http://www.verizon.net/checkmypc
for instructions.
© 2006 Verizon
DSL Installation
Once Verizon One has detected an active
DSL Connection and notified you that your
DSL Service Ready Date has arrived,
Verizon One will instruct you to insert
the DSL Installation CD to complete your
DSL registration. Inserting the CD into
your primary computer will then provide
Step-by-Step Instructions for installing DSL
Filters in your home, and assist you with
your account set-up.
Go to http://onlinehelp.verizon.net if you
have an active Internet connection.
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Verizon One User Guide
21. Technical Support
21.1.3 Helpful Web Sites
21.1.4 Important Troubleshooting Tips
• About Verizon One:
www.verizon.com/verizon-one
Trouble Establishing an Internet
Connection?
• Verizon Online DSL Start Page:
http://dslstart.verizon.net
1. Reboot the modem within Verizon
One by holding down the “1” numeric
hard key and “Volume Up” hard key at
the same time – for 3 seconds.
• Verizon Online DSL with MSN
Premium Start Page:
www.verizon.msn.com
2. Reboot your computer.
• Verizon Online DSL Help & Support:
http://onlinehelp.verizon.net
Trouble with Verizon One or the TouchScreen Display?
• Verizon Products and Services:
www.verizon.com
Use the black power switch on the back
of the Base Unit to turn Verizon One
OFF and then back ON again. This may
help solve the problem.
• More about iobi Home:
http://www.verizon.com/iobihome
21.1.5 Contact Us
The Verizon One DSL Customer
Support team is available 24/7 at
1-800-567-6789. The FiOS Customer
© 2006 Verizon
Service Center takes all support calls for
customers with FiOS and can be
reached at 888-553-1555.
21.1.6 Automatic Software Updates
Verizon One provides automatic
software updates from Verizon to
ensure that you have the most current
features and enhancements. Updates
are performed during periods when
Verizon One is not in use, and
does not require any interaction from
you, the user. After an update has
been downloaded, Verizon One will
wait for a period of inactivity before a
reset function is performed, enabling
the new enhancements to become
active. You can view a list of all software
updates, including date and time of each
update, within the Settings menu on the
Verizon One display.
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Verizon One User Guide
21. Technical Support
21.1.7 Verizon One Customer
Notifications
Verizon One puts the power and
intelligence of the Verizon network at
your fingertips. Receive messages
about your Verizon One and Verizon
Online DSL service on the Verizon
Messages screen. A small check mark
icon will appear at the top of your Home
screen when a new message has arrived.
You can access the new message by
touching the icon, or selecting Verizon
Messages from the Menu.
© 2006 Verizon