HP Compaq Presario,Presario 5203 Specifications

Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Models: 5070, 5184, 5201, 5206, 5221, 5240
Product
Description
Troubleshooting
Illustrated Parts
Catalog
Removal &
Replacement
Procedures
Jumper & Switch
Information
Specifications
See the Notice for copyright and trademark information, and the Preface for symbol
conventions and Technician Notes.
Download ZIP file of complete MSG to hard drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation.
All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 95 is a trademark of
Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names
mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Online Maintenance and Service Guide
Compaq Presario 5200 Series Personal Computers
June 1998
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario 5200 Series Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5200 Series Personal
Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to
follow directions in the warning could result in bodily harm or loss
of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
data.
IMPORTANT:
NOTE:
Text set off in this manner presents clarifying information or specific
instructions.
Text set off in this manner presents commentary, sidelights, or interesting points of
information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair
this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.
Serial Number
When requesting information or ordering spare parts, the computer serial number should be provided to Compaq.
The serial number can be found on the front right side of the chassis (between the CD/DVD/Zip drives and the drive
door hinge), and on the rear of the computer above the power supply.
Locating Additional Information
The following documentation is available to support this product:
■
■
■
■
■
■
■
Compaq Presario documentation set
Introducing Windows 95 Guide
Service Training Guides
Compaq Service Advisories and Bulletins
Compaq QuickFind
Compaq Service Quick Reference Guide
Compaq Help Center
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
PRODUCT DESCRIPTION - INDEX PAGE
Models and model-specific
features
CPU controls and lights
Keyboard controls and lights
Creativity Action Center
Rear components
connector pin
assignments
Power cord set
requirements
general requirements
country-specific
requirements
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Models and
features
CPU controls
and lights
PRODUCT DESCRIPTION
Compaq Presario 5000, 5100, and 5200 Series Standard Configurations
Keyboard
controls and
lights
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
FG
Model
U.S., Latin
America,
Canada
5070
5184
5185
Europe,
5221
Africa,
Middle East 5240
5260
5201
Japan
5240
5260
Asia/Pacific 5206
5206
5220
Processor
(MHz)
K6-2 (350)
K6-2 (380)
K6-2 (380)
K6-2 (380)
K6-2 (400)
PII (400)
K6-2 (333)
K6-2 (400)
PII (400)
PII (350)
PII (350)
K6-2 (380)
Cache
(kB)
512
512
512
512
512
512
512
512
512
512
512
512
Hard drive
(GB)
SDRAM
(MB)
4.0
32
32x --6.0
6432x --10.0
6432x --6.06432x
--8.0645x DVD
--8.0645x DVD
--6.0
6432x--8.0
644x DVD--10.0644x DVD--6.064
4x DVD--6.064
32x DVD--6.064
32x---
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CD/DVD
drive
Zip or Super Disk
drive
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
Models and
features
PRODUCT DESCRIPTION
CPU Controls and Lights
CPU controls
and lights
Keyboard
controls and
lights
Click link to see CPU Controls and Lights for the 5070, 5184, and 5185
models.
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
FG
1 CD/DVD load/eject button
2 CD/DVD drive activity light
(on some models this light is
displayed to the left of the
manual eject slot)
3 Manual eject slot
4 Zip drive eject button &
activity light
5 Floppy or SuperDisk drive
eject button
6 Floppy or SuperDisk drive
activity light
7 Power status light
8 Drive activity light
9 Sleep status light
10 Instant on button
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
Models and
features
PRODUCT DESCRIPTION
CPU Controls and Lights - 5070, 5184, 5185
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
FG
1 CD/DVD
drive
activity
light
2 Manual
eject slot
3 CD/DVD
load/eject
button
4 Floppy
drive eject
button
5 Floppy
drive
activity
light
6 Sleep
status
light
7 Drive
activity
light
8 Power
status
light
9 Instant
on button
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Models and
features
PRODUCT DESCRIPTION
Keyboard Controls and Lights
CPU controls
and lights
Keyboard
controls
and lights
Easy Access Internet Keyboard (click here for Space Saver keyboard)
Top center (click here for keyboard top right corner assignments)
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
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1
Play/pause
2
Stop
3
Previous track
4
Next track
5
Sleep button
6
Mute
7
Volume down
8
Volume up
9
Favorite application launch
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Product Description
Troubleshooting
Illustrated Parts
Catalog
Removal &
Replacement
Jumper & Switch
Information
Specifications
Home
Models and
features
PRODUCT DESCRIPTION
Keyboard Controls and Lights
CPU controls
and lights
Space Saver Keyboard
Keyboard
controls
and lights
Creativity
Action
Center
Rear CPU
connectors
Power cord
set
requirements
l
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1 Num
Lock Light
2 Caps
Lock Light
3 Scroll
Lock Light
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Home
Models and
features
Product Description
Troubleshooting
Illustrated Parts Catalog
Removal & Replacement
Jumper & Switch Information
Specifications
PRODUCT DESCRIPTION
Keyboard Controls and Lights
CPU controls
and lights
Keyboard
controls
and lights
Easy Access Internet Keyboard
Upper right corner
Creativity
Action
Center
1
Instant search
2
Num lock light
3
Instant Internet
Rear CPU
connectors
4
Caps lock light
5
Instant e-mail
Power cord
set
requirements
6
Scroll lock light
7
Featured Web site
l
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
Models and
features
PRODUCT DESCRIPTION
Creativity Action Center
CPU controls
and lights
Available on select models..
Keyboard
controls
and lights
1
Gamepad/joystick
port
Creativity
Action
Center
2
Rear CPU
connectors
Power cord
set
requirements
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USB ports
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Models and
features
PRODUCT DESCRIPTION
CPU Rear Connectors
CPU controls
and lights
Keyboard
controls and
lights
Click link to see CPU Rear Connectors for 5070, 5184, 5185 model.
Click here to jump to connector pin assignments.
Creativity
Action
Center
CPU rear
connectors
Power cord
set
requirements
1
VGA monitor
2
Flat-panel monitor (select models)
3
Parallel (printer) port
4
Integrated NIC
5
Keyboard
6
Microphone in
7
Speaker or headphone out
8
Ethernet network card
9
Telephone line to wall outlet (select
models)
(select models)
(ES models)
10 Telephone line to telephone
11 Mouse
12 Audio line in
13 Audio line out
14 Serial port
15 AC
16 Voltage select switch
17 Main power on/off
CAUTION: Do not plug a
phone line into the network
connector or you may damage
the computer
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
Models and
features
PRODUCT DESCRIPTION
CPU Rear Connectors - 5070, 5184, 5185
CPU controls
and lights
Keyboard
controls and
lights
Click link to see CPU Rear Connectors for other models.
Click here to jump to connector pin assignments.
Creativity
Action
Center
CPU rear
connectors
Power cord
set
requirements
1
Serial port
2
VGA monitor
3
Parallel (printer) port
4
Dual USB connectors
5
Keyboard
6
Microphone in
7
Audio line out
8
Speaker or headphone out
9
Mouse
10 MIDI Gamepad / joystick
11 AC
12 Voltage select switch
13 Main power on/off
14 Telephone line to wall outlet (select
models)
15 Telephone line to telephone
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
Models and
features
PRODUCT DESCRIPTION
Power Cord Set Requirements
CPU controls
and lights
Keyboard
controls and
lights
Creativity
Action Center
Rear CPU
connectors
Power cord
set
requirements
l
The power supply needs to be set to 115/230 Volts AC for each country.
The power cord set (flexible cord and wall plug) received with the computer
meets the requirements for use in the country where the computer was
purchased.
Power cord sets for use in other countries must meet the requirements of the
country where you use the computer. For more information on power cord set
requirements, contact your Compaq authorized dealer, reseller, or service
provider.
General Requirements
The requirements listed below are applicable to all countries:
1 The length of the power cord set must be at least 6.00
feet (1.8 m) and a maximum of 9.75 feet (3.0 m).
2 All power cord sets must be approved by an
acceptable accredited agency responsible for
evaluation in the country where the power cord set will
be used.
3 The power cord set must have a minimum current
capacity of 10A and a nominal voltage rating of 125 or
250 volts AC, as required by each country's power
system.
4 The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector, for mating with appliance inlet on the
Switch Box.
Country-Specific Requirements
Country
Accredited Agency
Country
Accredited
Agency
Australia
EANSW*
Italy
IMQ*
Austria
OVE*
Japan
JIS***
Belgium
CEBC*
Norway
NEMKO*
Canada
CSA**
Sweden
SEMKO*
Denmark
DEMKO*
Switzerland
SEV*
Finland
SETI*
United
Kingdom
BSI*
France
UTE*
United States
UL**
Germany
VDE*
ll
ll
* The flexible cord must be <HAR> Type HO3VV-F, 3conductor, 1.0 mm2 conductor size. Power cord set fittings
(appliance coupler and wall plug) must bear the certification
mark of the agency responsible for evaluation in the country
where it will be used.
** The flexible cord must be Type SJT-2 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 615P (15A, 250V) configuration.
*** The appliance coupler, flexible cord, and wall plug must
bear a "T" mark and registration number in accordance with
the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 0.75mm2 conductor size. The wall plug
must be a two-pole type with a Japanese Industrial Standard
C8303 (15A, 125V) configuration.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
TROUBLESHOOTING - INDEX PAGE
Clearing CMOS
Power-On Self Test (POST)
Configuration
Preparing the computer
Setup
Accessing Compaq utilities options
Diagnostic error codes
Troubleshooting without diagnostics
Checklist for minor problems
Hardware installation
Power
USB
Monitor
Diskette drive or SuperDisk drive
Hard drive
CD drive
DVD drive
Resolving hardware conflicts
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing
CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
TROUBLESHOOTING
Clearing CMOS
If the power-on password is unknown, clearing CMOS will disable the password and allow the
computer to be operated.
The board shown is an example of one used; your board may differ slightly--see Note below.
Troubleshooting
without
diagnostics
1
Complete the preparation for
disassembly.
2
Remove the hood.
3
Remove the fax/modem board.
4
Open the system board bracket.
l
NOTE:
5
To disable the password, move the
jumper
(J22) from pins 1-2 to pins
2-3 for 10 seconds, then return to
pins 1-2.
6
Replace the system board bracket and
perform the desired troubleshooting.
CMOS jumper location
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If your board is different
from the one shown, click
links to see alternative
boards for other models or
5070, 5184, and 5185
models.
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing CMOS
Power-On
Self Test
(POST)
TROUBLESHOOTING
Power-On Self Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
POST is a series of diagnostic tests that run automatically when the system is turned on. After the
computer is turned on, POST checks the following assemblies to ensure that the computer system is
properly functioning:
■
■
■
■
l
■
■
■
Keyboard
System board
Memory modules
Video memory
Diskette drives
Hard drive
Power supply
POST also detects the type of mass storage devices installed in the computer.
If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. The table below gives explanations of the error codes and a recommended course of action.
NOTE:
An external speaker must be installed into the speaker output connector to
hear audible beeps during POST.
Click a link below to find the probable cause and recommended action for a given error message.
Diskette Drive A or B Error
Keyboard Controller Error
System BIOS Shadowed
Extended RAM failed at
offset nnn
Keyboard Error
System Cache Error
Failing Bits nnn
Operating System Not
Found
System CMOS Checksum Bad
Fixed Disk 0 or 1 Failure
Parity Check 1
System RAM Failed at Offset, nnn
Fixed Disk Controller Failure
Parity Check 2
System Timer Error
Incorrect Drive A Type
Real Time Clock Error
UMB Upper Limit Segment
Address nnn
Invalid NVRAM Media Type
System Battery is Dead
Video BIOS Shadowed
POST Messages
Error message
Probable Cause
Recommended Action
Diskette Drive A or
B Error
Drive A: or B: is present, but fails the
BIOS POST diskette tests
1. Run Setup.
2. Replace the signal cables.
3. Replace the drive.
Extended RAM
failed at offset nnn
Extended memory not working or not
configured properly
1. Replace the memory modules.
2. Replace the system board.
Failing Bits nnn
nnn is a map of the bits at the RAM
address which failed the memory test
1. Run Setup.
2. Replace the system board.
Fixed Disk 0 or 1
Failure
Hard drive is not working or not
configured properly
1. Run Setup.
2. Replace the signal cable.
3. Replace the hard drive.
Fixed Disk
Controller Failure
Hard drive is not working or not
configured properly
1. Run Setup.
2. Replace the system board.
Incorrect Drive A
Type
Type of diskette in drive A: not
correctly identified
1. Run Setup.
2. Replace the diskette drive.
Invalid NVRAM
Media Type
Problem with NVRAM (CMOS) access
Replace the system board.
Keyboard Controller
Error
Keyboard, I/O keyboard controller (on
system board), or mouse error
1. Replace the keyboard.
2. Replace the mouse.
3. Replace the system board.
Keyboard Error
Keyboard, I/O keyboard controller (on
system board), or mouse error
1. Replace the keyboard.
2. Replace the mouse.
3. Replace the system board.
Operating System
Not Found
Operating system cannot be located on
either drive A: or C:
Run Setup.
Parity Check 1
Parity error found in the system bus
1. Run Setup.
2. Replace the memory modules.
3. Replace the system board.
Parity Check 2
Parity error found in the I/O bus
1. Run Setup.
2. Replace the ISA board (modem).
Real Time Clock
Error
Real-time clock fails BIOS test
Replace the system board.
System Battery is
Dead
RTC battery is dead
1. Replace the RTC battery.
2. Run Setup.
System BIOS
Shadowed
System BIOS copied to Shadow RAM
Status message. No action required.
System Cache Error
RAM cache failed the BIOS test
Run Setup.
System CMOS
Checksum Bad
CMOS is corrupted or modified
incorrectly
Run Setup.
System RAM Failed
at Offset, nnn
System RAM failed
Replace memory modules.
System Timer Error
DMA, timers, etc.
Replace the system board.
UMB Upper Limit
Segment Address
nnn
Displays the address nnn of the upper
limit of Upper Memory Blocks,
indicating released segments of the
BIOS
Status message. No action required.
Video BIOS
Shadowed
Video BIOS successfully copied to
shadow RAM
Status message. No action required.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing CMOS
Power-On Self
Test (POST)
TROUBLESHOOTING
Configuration
Configuration
Diagnostic error
codes
This section explains how to use Setup and Compaq Utilities which should be accessed in the following
instances:
Troubleshooting
without
diagnostics
■
■
■
l
■
When a system configuration error is detected during the Power-On Self-Test
(POST)
To change factory default settings for some of the computer features
To change the system configuration, which is sometimes necessary when you add
or remove optional hardware
To set system configuration features
Click a link below to go to the appropriate subsection.
Preparing the Computer
Setup
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
If you encounter an error condition, complete the following steps before starting problem isolation
procedures:
1
Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.
2
Turn off the computer and peripheral devices.
CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.
3
Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.
4
Install loop-back and terminating plugs for complete testing.
Setup
The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,
and sets custom features. Setup recognizes a new internal component or an external device and
automatically updates the configuration screens. Use the Setup utility to:
■
■
■
■
Modify settings for audio, storage, power management, communications, and
input devices
Get an overall picture of the computer's hardware configuration
Verify configuration parameters in determining problems
Set time and date
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears. The following menu will appear:
NOTE:
The actual menu displayed on your computer may
vary slightly, depending on your configuration.
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq Utilities
menu.
Create a Compaq Utilities Diskette
A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities
diskette, complete the following steps:
1 Insert the QuickRestore CD into the CD drive.
2 From the Windows desktop, click on Start, then Program, then Windows
Explorer.
3 Click on the CD drive icon.
4 Double-click on the PCdiags folder.
5 Insert a diskette in the diskette drive.
6 Double-click on the QRST5.exe icon.
7 Press Enter when the QuickRestore label appears.
8 After the CD has completed copying to the diskette, eject the QuickRestore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the
diskette drive. The following menu will appear:
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including:
■
■
■
■
■
■
■
Contents of the operating system startup files
Current memory configuration
ROM version
Type of processor and coprocessor
Diskette and hard drives
Active printer and communications interfaces
Modem
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Maintenance and Service Guide
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MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing CMOS
Power-On Self
Test (POST)
TROUBLESHOOTING
Diagnostic Error Codes
Configuration
Diagnostic
error codes
Troubleshooting
without
diagnostics
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities program.
These error codes help identify possibly defective subassemblies.
Tables listed on this page give possible error codes, descriptions of each error condition, and actions required
to resolve the error condition.
IMPORTANT:
l
Retest the system after completing each step. If the problem has
been resolved, do not proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly, see Removal and Replacement
Procedures.
100xx
Processor
800-xx
Monochrome video
3200xx
Audio
200xx
Memory
1100-xx
Serial
3300xx
CD or DVD
300xx
Keyboard
1200-xx
Modem
6600xx
CD or DVD
400xx
Parallel (printer)
1700-xx
Hard drive
656-xxx
SuperDisk (available on
select models)
500xx
Monitor
1900xx
Tape drive
8600xx
Pointing device
interface
600xx
Diskette drive
2400-xx
Video
Keyboard error codes
Error
Code
Description
Recommended Action
301-xx
Keyboard short test, 8042
self-test failed
The following steps apply to error codes 301xx through 304-xx:
302-xx
Keyboard long test failed
303-xx
Keyboard LED test, 8042
self-test failed
304-xx
1
Check the keyboard connection. If
disconnected, turn the computer off
and connect the keyboard.
2
Replace the keyboard and retest.
3
Replace the system board and retest.
Keyboard typematic test
failed
Parallel (printer) error codes
Error
Code
Description
Recommended Action
401-xx
Printer failed or not
connected
The following steps apply to error codes 401-xx
through 498-xx:
402-xx
Printer data register failed
1 Connect the printer.
403-xx
Printer pattern test failed
498-xx
Printer failed or not
connected
2 Check power to the printer.
3 Install the loop-back connector and retest.
4 Replace system board and retest.
Monochrome video error codes
Error
Code
Description
Recommended Action
802-xx
Video memory test failed
The following step applies to error codes 802-xx
through 824-xx:
824-xx
Monochrome video text mode test
failed
Replace the system board and
retest.
Serial error codes
Error
Code
Description
Recommended Action
1101xx
Serial Port
Test
The following steps apply to error codes 1101-xx through 1109-xx:
1 Check the switch settings on the serial/parallel device, if
applicable.
1109xx
Clock Register
Test
2 Replace the system board and retest.
Modem error codes
Error
Code
Description
Recommended Action
1201-xx
Modem Internal Loop-Back Test
1202-xx
Modem Time-Out Error
The following steps apply to error codes 1201-xx
through 1210-xx:
1203-xx
Modem External Termination
Test
1204-xx
Modem Auto Originate Test
1206-xx
Dial Multifrequency Tone Test
1210-xx
Modem Direct Connect Test
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1
Refer to modem documentation for
correct Setup procedures.
2
Check the modem line.
3
Replace the modem and retest.
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MSG index
Product Description
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Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing CMOS
Power-On Self
Test (POST)
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Configuration
Video error codes
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
Error
Code
Description
Recommended
Action
2402-xx
Video memory test failed
2403-xx
Video attribute test failed
The following steps apply
to error codes 2402-xx
through 2456-xx:
2404-xx
Video character set test failed
2405-xx
Video 80 × 25 mode 9 × 14
character cell test failed
2406-xx
Video 80 × 25 mode 8 × 8
character cell test failed
2407-xx
Video 40 × 25 mode test failed
2408-xx
Video 320 × 200 mode color set
0 test failed
2409-xx
Video 320 × 200 mode color set
1 test failed
2410-xx
Video 640 × 200 mode test
failed
2411-xx
Video screen memory page test
failed
2412-xx
Video gray scale test failed
2414-xx
Video white screen test failed
2416-xx
Video noise pattern test failed
2418-xx
ECG/VGC memory test failed
2419-xx
ECG/VGC ROM checksum test
failed
2420-xx
ECG/VGC attribute test failed
2421-xx
ECG/VGC 640 × 200 graphics
mode test failed
2422-xx
ECG/VGC 640 × 350 16-color
set test failed
2423-xx
ECG/VGC 640 × 350 64-color
set test failed
2424-xx
ECG/VGC monochrome text
mode test failed
2425-xx
640 × 480 graphics test failure
2431-xx
640 × 480 graphics test failure
2432-xx
320 × 200 graphics (256-color
mode) test failed
2448-xx
Advanced VGA Controller test
failed
2451-xx
132-column Advance VGA test
failed
2456-xx
Advanced VGA 256-Color test
failed
2468-xx
Advanced VGA BitBLT test
2477-xx
Advanced VGA datapath test
1 Run Setup.
2 Replace the system
board and retest.
The following steps apply
to error codes 2468-xx
through 2480-xx:
1 Run Setup.
2478-xx
Advanced VGA BitBLT test
2480-xx
Advanced VGA Linedraw test
2 Replace the system
board and retest.
Processor error codes
Error
code
Description
Recommended action
101-xx
CPU test failed
Replace the system board and retest.
102-xx
Processor error
1. Run Setup and retest.
2. Replace the processor and retest.
103-xx
DMA controller failed
104-xx
Interrupt controller failed
The following step applies to error codes 103xx through 106-xx:
105-xx
Port error
106-xx
Keyboard controller selftest failed
107-xx
CMOS RAM test failed
108-xx
CMOS interrupt test failed
109-xx
CMOS clock test failed
1. Replace the battery/clock module and retest.
2. Replace the system board and retest.
110-xx
Programmable timer test
failed
The following step applies to error codes 110xx through 113-xx:
111-xx
Refresh detect test failed
Replace the system board and retest.
112-xx
Speed test failed
113-01
Protected mode test failed
114-xx
Speaker test failed
1. Verify the speaker connection.
2. Replace the system board and retest.
199-xx
Installed devices test
failed
1.
2.
3.
4.
5.
Replace the system board and retest.
The following steps apply to error codes 107-xx
through 109-xx:
Check system configuration.
Verify cable connections.
Check switch settings.
Run Compaq Utilities.
Replace the system board and retest.
Monitor (VGA or flat-panel) error codes
Error
Code
Description
Recommended Action
501-xx
Video controller test failed
502-xx
Video memory test failed
The following step applies to error
codes 501-xx through 516-xx:
503-xx
Video attribute test failed
504-xx
Video character set test failed
505-xx
Video 80 × 25 mode 9 × 14
character cell test failed
506-xx
Video 80 × 25 mode 9 × 14
character cell test failed
507-xx
Video 40 × 25 mode test failed
508-xx
Video 320 × 200 mode color set 0
test failed
509-xx
Video 320 × 200 mode color set 1
test failed
510-xx
Video 640 × 200 mode test failed
511-xx
Video screen memory page test
failed
512-xx
Video gray scale test failed
514-xx
Video white screen test failed
516-xx
Video noise pattern test failed
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Replace the system
board and retest.
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Maintenance and Service Guide
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MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing CMOS
Power-On Self
Test (POST)
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Configuration
Hard drive error codes
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
Error
Code
Description
Recommended Action
1700xx
Hard drive ID types test failed
The following steps apply to error codes 1700xx through 1799-xx:
1701xx
Hard drive format test failed
1702xx
Hard drive read test failed
1703xx
Hard drive write/read/compare
test failed
1704xx
Hard drive random seek test
failed
1705xx
Hard drive controller test failed
1706xx
Hard drive ready test failed
1707xx
Hard drive recalibration test
failed
1708xx
Hard drive format bad track
test failed
1709xx
Hard drive reset controller test
failed
1710xx
Hard drive park head test failed
1714xx
Hard drive file write test failed
1715xx
Hard drive head select test
failed
1716xx
Hard drive conditional format
test failed
1717xx
Hard drive ECC* test failed
1719xx
Hard drive power mode test
failed
1719-x
Hard drive power mode test
failed
1730-x
Fixed Disk 0 does not support
DMA Mode
1731-x
Fixed Disk 1 does not support
DMA Mode
1740-x
Fixed Disk 0 failed Set Block
Mode command
1741-x
Fixed Disk 1 failed Set Block
Mode command
1750-x
Fixed Disk 0 failed Identify
command
1751-x
Fixed Disk 1 failed Identify
command
1760-x
Fixed Disk 0 does not support
Block Mode
1761-x
Fixed Disk 1 does not support
Block Mode
1790-x
Disk 0 Configuration Error
1792-x
Secondary Disk Controller
Failure
1799xx
Invalid hard drive type failed
1 Run Setup and verify drive type.
2 Replace the hard drive signal and power
cables and retest.
3 Replace the hard drive and retest.
4 Replace the system board and retest.
*Error Correction Code
Tape drive error codes
Error
Code
Description
Recommended Action
1900xx
Tape ID failed
The following steps apply to error codes 1900-xx
through 1906-xx:
1901xx
Tape servo write failed
1902xx
Tape format failed
1903xx
Tape drive sensor test
failed
1904xx
Tape BOT/EOT test
failed
1905xx
Tape read test failed
1906xx
Tape
write/read/compare
failed
1 Replace the tape cartridge and retest.
2 Check and/or replace the signal cable and
retest.
3 Replace the tape drive and retest.
4 Replace the system board and retest.
SuperDisk error codes (available on select models)
Error
Code
Description
Recommended Action
xxx-101
Drive Not Ready
xxx-032
Incorrect Media
Present
The following steps apply to all error codes except 656101 and 656-032:
xxx-001
xxx-051
Verify Error
xxx-002
xxx-052
Seek Error
xxx-003
xxx-053
Read Error
xxx-004
xxx-054
Write Error
xxx-006
Data Compare
Error
xxx-008
Write Protect
Failure
xxx-011
LED Error
xxx-021
Format Error
xxx-022
SuperDisk
format pattern
not found
1 Replace the diskette and retest.*
2 Check and/or replace the power and signal
cables and retest.
3 Replace the SuperDisk drive and retest.
4 Replace the system board and retest.
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the SuperDisk drive eject button (located on the front bezel) to eject the
diskette and retest.
Pointing device interface error codes
Error
Code
Description
Recommended Action
8601xx
Pointing Device Interface
test failed
1. Replace with a working pointing device and retest.
2. Replace the system board and retest.
Audio error codes
Error
Code
Description
Recommended Action
3206xx
Audio System Internal
Error
Replace the system board and retest.
CD or DVD error codes
Error
Code
Description
Recommended Action
3301-xx
3305-xx
66XX-xx
CD or DVD
drive read test
failed
The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:
1 Replace the CD or DVD disk and retest.*
2 Check the jumper settings on the CD or DVD
drive.
3 Check and/or replace the power and signal
cables and retest.
4 Replace the CD or DVD drive and retest.
5 Replace the backplane.
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the CD or DVD drive eject button (located on the front bezel) to eject the CD or
DVD and retest.
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing CMOS
Power-On Self
Test (POST)
TROUBLESHOOTING
Troubleshooting Without Diagnostics
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
Checklist For Solving Minor Problems
If you encounter some minor problem with the computer or software application,
go through the following checklist for possible solutions before running any of the diagnostic utilities:
■
■
■
■
■
■
■
■
■
Is the computer connected to a working power outlet?
Is the computer turned on and the power light illuminated?
Are all cables connected properly and seated?
Are all of the necessary device drivers installed?
Is the CONFIG.SYS file correct?
Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?
Was a nonbootable diskette loaded in the diskette drive at power-up?
Are all switch settings correct?
Was Computer Setup run after installing options (memory, disk drives, etc.)
and before installing industry standard architecture boards?
Quick checks and possible solutions for problems related to these topics:
CD drive
hard drive
VGA monitor
diskette drive
hardware installation
SuperDisk drive (on select
models only)
DVD drive
power
flat-panel monitor (on
select models only)
USB ports
are provided in the tables below. The procedure for resolving hardware conflicts is also described.
Flat-panel monitor
Problem
Probable cause(s)
Possible solution
Screen is
blank.
Your computer may
not support flat-panel
monitors.
See your authorized dealer or reseller about CPU
support for the Digital Video Interface (DVI) needed.
Cannot find
video
connector on
rear of CPU for
flat-panel
monitor.
Your computer may
not have a digital flatpanel port (DFPP).
See your authorized dealer or reseller about CPU
support for flat-panel monitors.
The display
only fills part
of the screen.
The monitor does not
support your
resolution setting.
FP400 and FP500 Series flat-panel monitors only
support 1024 x 768 resolution mode. Change your
resolution setting in the Display dialog box:
Green power
light is
flashing.
Your flat-panel
monitor does not
support the video
resolution or refresh
rate.
1
Click on Start
2
Point at Settings and click on Control Panel
3
Double-click on Display
4
Click on the Setting tab, and move the sliding
pointer to give 1024 x 768 pixel resolution.
FP400 and FP500 Series flat-panel monitors only
support 1024 x 768 resolution mode. Connect a VGA
monitor temporarily and change your resolution
setting in the Display dialog box:
1
Click on Start
2
Point at Settings and click on Control Panel
3
Double-click on Display
4
Click on the Setting tab, and move the
sliding pointer to give 1024 x 768 pixel
resolution.
CD drive
Problem
Probable
cause(s)
Possible solution
Cannot read
compact disc.
CD is not properly
seated in the drive.
Eject the CD, then re-insert it, pressing down
on the CD firmly to correctly seat it in the
drive.
CD has been loaded
upside down.
Eject the CD, turn it over, then reload.
CD may be dirty or
scratched.
Clean the CD or load another CD.
Cannot eject
compact disc
(tray-load
only).
CD is not properly
seated in the drive.
Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the CD.
CD drive devices
are not
detected.
Power cycle delay.
After turning the computer off, wait 30
seconds before turning the computer on again.
CD drive is not
connected properly.
Open the computer and check to see that the
drive cable is connected properly.
Proper driver is not
loaded
Restart the system and make sure the CD
drive drivers are loaded.
DVD drive
Problem
Probable cause(s)
Possible solution
Cannot
read DVD
disk
DVD or CD is not properly
seated in the drive.
Eject the DVD or CD, press down on the DVD or
CD firmly to correctly seat it in the drive, then
reload.
DVD or CD has been
loaded upside down.
Eject the disk, turn it over, then reload.
DVD or CD disk may be
dirty or scratched.
Load another DVD disk.
DVD does
not work in
the DOS
mode.
Proper drivers are not
loaded.
Restart the system and make sure the DVD
drive drivers are loaded.
Cannot
eject DVD
disk.
The system is in the
Sleep mode.
Press the Power button to bring the system back
to full power, then eject the DVD.
The DVD, diskette, or
hard drive was active
when attempting to eject
the DVD.
Wait until all drive activity ends (the CD/hard
drive light and diskette drive light will go out),
then try to eject the DVD.
DVD disk is not properly
seated in the drive.
Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the DVD disk.
DVD drive is not
connected properly.
Open the computer and check to see that the
drive cable is connected properly.
Incorrect driver is
installed.
Ensure the correct driver is installed in
CONFIG.SYS.
Drive has been changed.
Make sure the jumper setting is set for "Slave."
Proper drivers are not
loaded.
Restart the system and make sure the DVD
drive drivers are loaded.
DVD drive
devices are
not
detected.
Resolving Hardware Conflicts
Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware
resources. I/O addresses, interrupts, and DMA channels are the most common hardware resources
used by peripheral devices. For example, the factory default settings for the MIDI port audio interface
are:
Base I/O address
220H
MIDI Port Base I/O address
330H
Interrupt
IRQ 5
8-bit DMA
Channel 1
When different peripheral devices use the same hardware resources at the same time, the devices
and/or the system may not function properly. You can resolve hardware conflicts by ensuring that no
devices are configured to use the same hardware resources. These resources can either be dipswitch
or jumper settings on the peripheral card or software configurable resources. The Computer Setup
selection of your Compaq Utilities allows you to view and modify the settings for the peripheral
devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards
you wish to install for information on how to view and select their settings.
To resolve hardware conflicts:
1
Change the hardware settings of your audio card or other peripheral card in your
system if the peripheral card is using any settings used by the factory-installed
devices.
2
If you are unsure of the settings of the peripheral cards, you can isolate the
source of the problem by temporarily removing all cards not manufactured by
Compaq, or resetting the default settings and running Compaq Utilities. After
that, add the cards back one at a time until the card that is causing the conflict is
found.
Also see: System
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Maintenance and Service Guide
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MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Clearing CMOS
Power-On Self
Test (POST)
TROUBLESHOOTING
Troubleshooting Without Diagnostics (continued)
Configuration
Hard drive
Diagnostic error
codes
Troubleshooting
without
diagnostics
l
Problem
Probable cause(s)
Possible solution
Hard drive error
occurs.
Hard disk has bad
sectors or has failed.
Run Computer Setup.
Reformat the hard disk.
Drive not found.
Cable could be
loose.
Check cable connections.
Disk transaction
problem.
Either the directory
structure is bad or
there is a problem
with a file.
From the desktop click on the Start menu. Choose
Accessories
System Tools
Program
Scandisk to check for problems. If problems exist,
run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program
System Tools
Disk Defragmenter.
Accessories
Nonsystem disk
message.
The system is trying
to start from a
diskette that is not
bootable.
Remove the diskette from the diskette drive.
The system is trying
to start from the
hard drive but the
hard disk has been
damaged.
Insert a bootable diskette into the diskette drive
and restart the computer with Ctrl+Alt+Del.
Diskette boot has
been disabled in
Computer Setup.
Run Computer Setup and enable diskette boot.
The hard disk files
may be fragmented.
From the desktop click on the Start menu. Choose
Accessories
System Tools
Program
Scandisk to check for problems. If problems exist,
run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program
System Tools
Disk Defragmenter.
Accessories
Hard drive
operation seems
slow
OR
Hard drive
activity light is
not on,
or stays on
without blinking.
Hardware installation
Problem
Probable cause(s)
Possible solutions
A new device is
not recognized
as part of the
computer
system.
When the system advised you of
changes to the configuration,
you did not save the changes.
Reboot the computer and follow the
instructions for saving the changes.
The system may not have
automatically recognized the
new device.
Run Computer Setup and identify the
new device.
The cables for the new external
device are loose, or the power
cables are unplugged.
Check all cables.
The power switch for the new
external device is not turned on.
Turn off the computer, turn on the
external device, and then turn on the
computer to integrate the new device
with the computer.
Power
Problem
Possible Solution
Computer will not turn on.
Ensure that the computer is connected to a power
source.
Computer does not automatically
display the date and time.
The real-time clock (RTC) battery may need to be
replaced. Click here for replacement procedures.
Computer does not beep during
POST.
The speaker volume may have been turned down. Select
the Volume option from the Control Panel and adjust the
volume.
Computer powered off
automatically.
The unit temperature may have been exceeded. Check
the fan for function and blockage.
USB
Problem
Probable cause(s)
Possible solution
USB device
does not
work with
the system.
The USB device and the
system may use
different USB
architectures.
Ensure that the USB device and the system share
the same USB architecture. (UHCI-compliant
devices will only work with a UHCI-compliant
system, and OHCI-compliant devices will only
work with a OHCI-compliant system).
Diskette Drive
Problem
Probable cause(s)
Possible solution
Diskette drive
light stays on.
Diskette may be damaged.
From the desktop click on the
Start menu. Choose Program
System Tools
Accessories
Scandisk to check for problems.
Diskette may be installed
incorrectly.
Remove the diskette and reinsert.
Software program may be
damaged.
Check the program diskettes.
Diskette is not formatted.
Format the diskette.
Diskette is write-protected.
Either use another diskette that is
not write-protected or disable the
write protection on the diskette.
Writing to the wrong drive.
Check the drive letter in your path
statement.
Not enough space is left on the
diskette.
Use another diskette to write the
information.
Diskette is not formatted.
Format the diskette.
Using the wrong diskette type for
the drive type.
Use a diskette that is compatible
with the drive.
Reading the wrong drive.
Check the drive letter in your path
statement.
Diskette drive has been disabled
by Computer Setup.
Run Computer Setup and enable
the diskette drive.
Diskette drive
cannot write
to a diskette.
Diskette drive
cannot read a
diskette.
SuperDisk Drive
Problem
Probable cause(s)
Possible solution
SuperDisk
drive light
stays on.
Diskette may be damaged.
From the desktop click on the
Start menu. Choose Program
System Tools
Accessories
Scandisk to check for problems.
Diskette may be installed
incorrectly.
Remove the diskette and reinsert.
Software program may be
damaged.
Check the program diskettes.
Diskette is not formatted.
Format the diskette.
Diskette is write-protected.
Either use another diskette that is
not write-protected or disable the
write protection on the diskette.
Writing to the wrong drive.
Check the drive letter in your path
statement.
Not enough space is left on the
diskette.
Use another diskette to write the
information.
Diskette is not formatted.
Format the diskette.
Using the wrong diskette type for
the drive type.
Use a diskette that is compatible
with the drive.
Reading the wrong drive.
Check the drive letter in your path
statement.
Diskette drive has been disabled
by Computer Setup.
Run Computer Setup and enable
the diskette drive.
SuperDisk
drive cannot
write to a
diskette.
SuperDisk
drive cannot
read a
diskette.
VGA Monitor
Problem
Probable cause(s)
Possible solution
Characters are
dim.
The brightness control is not
set properly.
Adjust the brightness control.
Screen is
blank.
A screen-blanking utility could
be installed.
Press any key. If the display
reappears, you have a screen-blanking
utility installed.
The brightness needs
adjusting.
Adjust the brightness control.
Screen save has been
initiated.
Press any key or move the mouse to
light the screen.
Garbled
characters on
the screen
are mixed with
text.
The ANSI.SYS driver is not in
the CONFIG.SYS file.
Add the ANSI.SYS driver to the
CONFIG.SYS file by adding the
following line:
Monitor
overheats.
There is not enough
ventilation space for proper
airflow.
Leave at least 3 inches (7.6 cm) of
ventilation space. Also, be sure there
is nothing on top of the monitor to
obstruct air flow.
Cursor will not
move using the
arrow keys on
the numeric
keypad.
The Num Lock key is on.
Press the Num Lock key. The Num
Lock light should not be on when you
want to use the arrow keys.
There is a possible application
error.
Restart the computer.
DEVICE = C:\ANSI.SYS
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
ILLUSTRATED PARTS CATALOG - INDEX PAGE
NOTE:
The computer serial number should be provided to Compaq whenever
requesting information or ordering spare parts.
System unit
Keyboards
Mass storage devices
Monitors
Cables
Miscellaneous parts
Standard & optional boards: 5070, 5184,
and 5185 and all other
Return kits
Documentation & software
Fax/modem
privacy statement
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5100 and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
ILLUSTRATED PARTS CATALOG
System Unit
Rest the mouse cursor on a part to get a description of the part and the spare part number.
Click the links for model 5070, 5184, 5185.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
NOT SHOWN
Button Board with Bracket
privacy and legal statement
http://h18000.www1.hp.com/athome/support/msgs/5000/unit.html [12/10/2002 9:30:26 AM]
320664001
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5185
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
ILLUSTRATED PARTS CATALOG
System Unit - 5070, 5184, 5185
Click the illustrated part for a description of the part and part number.
Click here for other models.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
Part Description
1 Hard drive mounting bracket
2 Hood
3 Chassis
4 System board bracket
5 110W Power supply assembly
6 Option slot cover (3 each)
7 Logo kit
8 Drive bay bezel blank
9 CD/DVD drive access door
- Front bezel kit
NOT
SHOWN
Part Number
112705-001
317217-001
108843-001
Spared with chassis
319235-001
304284-001
320672-001
170717-001
320671-001
320660-001
Button Board with Bracket
108844-001
I/O Panel and label (spared with
hardware kit)
In miscellaneous
hardware kit 320649001
Fan, chassis
298474-001
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100 and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
ILLUSTRATED PARTS CATALOG
Mass Storage Devices - 5190, 5201, 5202, 5203, 5204, 5220, 5221,
5222, 5240, 5242, 5245, 5248, 5250, 5253, 5283, 5280, 5282
Position the mouse cursor over a drive to identify it and see the spare part number.
Click the links for models 5206, 5230, 5260, 5270 or models 5070, 5184, 5185.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
ILLUSTRATED PARTS CATALOG
Mass Storage Devices - 5206, 5230, 5260, 5270
Cables
Standard &
optional
boards
Position the mouse cursor over a drive to identify it and see the spare part number.
Click the links for models 5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
5245, 5248, 5250, 5253, 5283, 5280, 5282 or models 5070, 5184, 5185.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5070, 5184, 5185 Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
ILLUSTRATED PARTS CATALOG
Mass Storage Devices - 5070, 5184, 5185
Position the mouse cursor over a drive to identify it and see the spare part number.
Click the links for models 5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
5245, 5248, 5250, 5253, 5283, 5280, 5282 or 5206, 5230, 5260, 5270.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
privacy statement
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
ILLUSTRATED PARTS CATALOG
Cables
Rest the mouse cursor on a part to get a description of the part and the spare part number.
Click the link for model 5070, 5184, and 5185.
Fax/modem
Keyboards
Monitors
Asia/Pacific 165224-001
Miscellaneous
Return kits
Documentation
& software
l
Australia 238472-005
privacy statement
legal notices
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
Cables
Standard &
optional
boards
ILLUSTRATED PARTS CATALOG
Cables - 5070, 5184, 5185
Rest the mouse cursor on a part to get a description of the part and the spare part number.
Click the link for other models parts catalog.
Fax/modem
Keyboards
Monitors
Asia/Pacific 137256-001
Miscellaneous
Return kits
Documentation
& software
l
Australia 285811-001
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5185
MSG index
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System unit
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devices
Cables
ILLUSTRATED PARTS CATALOG
Standard and Optional Boards - 5070, 5184, and 5185
Click link to see other boards.
Standard &
optional
boards
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
Description
1 System Board
-- w/o PROC
108846-001
-- w/o PROC,
w/8MB
108847-001
2 AMD K6-2 Processor
-- 350 MHz
388241-001
Heatsink w/clip
337369-001
3 100-MHz SDRAM
DIMM Memory
Module
64 MB
32 MB
http://h18000.www1.hp.com/athome/support/msgs/5000/brds2.html [12/10/2002 9:30:49 AM]
179190-001
337372-001
4 Button board with
320664-001
Not Shown:
10/100 PCI, w/TX
123494-004
bracket
privacy statement
legal notices
Spare Part
Number
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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System unit
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devices
Cables
Standard &
optional
boards
ILLUSTRATED PARTS CATALOG
Standard and Optional Boards
5100 and 5200 Series (1st board of 2)
Click links to see the other 5100 and 5200 series board or 5070, 5184, and 5185 boards.
Fax/modem
Description
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
Spare Part
Number
1 System Board
-- with NIC
480078-001
-- without NIC
480077-001
2 Pentium II
Processor
450 MHz
400 MHz
350 MHz
327585-001
480076-001
327583-001
Celeron II Processor
(not shown)
400 MHz
366 MHz
480076-001
388217-001
3 100-MHz SDRAM
DIMM Memory
Module
128 MB
64 MB
32 MB
4 4-MB SyncGraphics
400431-001
5 Button board with
320664-001
6 Creativity action
330642-001
Video Memory
Module (SODIMM)
bracket
center (2 USB and1
Gamepad)
privacy statement
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387073-001
320670-001
319326-001
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Illustrated Parts Catalog
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Removal & Replacement
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Specifications
System unit
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devices
ILLUSTRATED PARTS CATALOG
Standard and Optional Boards
5100 and 5200 Series (2nd board of 2)
Cables
Standard &
optional
boards
Click links to see the other 5100 and 5200 Series board or 5070, 5184, 5185 boards.
Fax/modem
Description
Keyboards
Spare Part
Number
System Board
Monitors
Miscellaneous
Return kits
-- without NIC
-- with NIC
480075-001
320645-001
1 Heat sink with clip
spared with
processor
and fan
Documentation
& software
l
2 AMD K6-2 Processor
-- 400 MHz
320668-001
-- 380 MHz
400446-001
-- 350 MHz
328966-001
-- 333 MHz
337364-001
3 100 MHz SDRAM
DIMM Memory
Module
-- 128 MB
387073-001
-- 64 MB
320670-001
-- 32 MB
319326-001
4 4-MB SyncGraphics
400431-001
5 Button board with
320664-001
6 Creativity action
330642-001
Video Memory
Module (SODIMM)
bracket
center (2 USB and1
Gamepad)
Revised: 30 October 1998
http://h18000.www1.hp.com/athome/support/msgs/5000/3cbrd.html [12/10/2002 9:30:54 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Removal & Replacement
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System unit
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devices
ILLUSTRATED PARTS CATALOG
Fax-modem
Cables
Standard &
optional
boards
Two examples of the types of modem used are shown. Your modem may differ slightly from those
illustrated.
Fax/modem
Description
Keyboards
56k PCI DSL / V.90
modem
387518-001
Rockwell HCF 56k PCI
controllerless fax/modem
337559-001
1.5 Mb max digital modem
G.lite/56k V.90 fax-modem
(UDSL / ITU) (North
America only)
339573-001
Diamond SupraExpress 56i
Pro Modem
334808-021
Monitors
Miscellaneous
Return kits
Documentation
& software
l
privacy statement
legal notices
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Spare Part Number
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Removal & Replacement
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Specifications
System unit
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devices
ILLUSTRATED PARTS CATALOG
Keyboard
Cables
Standard &
optional
boards
Rest the mouse cursor over the item to see a description of the item and a spare part number.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
US 003
Documentation
& software
privacy statement
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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System unit
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devices
ILLUSTRATED PARTS CATALOG
Monitors
Cables
Standard &
optional
boards
Click on a monitor to see its catalog information.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
1
2
3
Description
Spare Part
Number
Compaq FP500, TFT (not available on models
5070, 5184, 5185) (speakers not shown)
Speaker brackets (not shown)
Back leg
340615-001
Compaq Presario MV monitors (speakers not
shown)
MV400
North America
Northern Hemisphere
Southern Hemisphere
341043-001
341044-001
326902-001
326902-022
326902-B34
MV500
Northern Hemisphere
TCO95
Southern Hemisphere
340707-001
340707-026
340707-B34
MV700
Northern Hemisphere
EMEA
Southern Hemisphere
340708-001
340708-026
340708-B34
Compaq Presario 1525
Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL
241504-002
241504-005
241504-003
241504-001
Compaq Presario 1725
Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL
241507-002
241507-005
241507-003
241507-001
Attachable speakers (shown on
)
Monitor audio cable (not shown)
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320426-001
268244-001
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
5245, 5248, 5250, 5253, 5283, 5280, 5282 Series Computers
MSG index
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Home
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Specifications
System unit
ILLUSTRATED PARTS CATALOG
Mass storage
devices
Miscellaneous Parts - 5190, 5201,5202, 5203, 5204, 5220, 5221, 5222, 5240,
5242, 5245, 5248, 5250, 5253, 5283, 5280, 5282
Cables
Standard &
optional
boards
Click the links to see models 5206, 5230, 5260, 5270 or model 5070, 5184, 5185 miscellaneous parts.
Fax/modem
Description
Spare Part
Number
1 Speakers
304241-001
2 Ivory Mouse
337416-001
Monitors
Scroll Mouse
(not shown)
334689-001
Miscellaneous
Miscellaneous
hardware kit
320649-001
Keyboards
Return kits
Documentation
& software
l
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5206, 5230, 5260, 5270 Series Computers
MSG index
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Home
Removal & Replacement
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Specifications
System unit
Mass storage
devices
ILLUSTRATED PARTS CATALOG
Miscellaneous Parts - 5206, 5230, 5260, 5270
Cables
Standard &
optional
boards
Click the links to see models 5190, 5201,5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242, 5245,
5248, 5250, 5253, 5283, 5280, 5282 or model 5070, 5184, 5185 miscellaneous parts.
Fax/modem
Description
Spare Part
Number
1 Speakers
304241-001
2 Ivory Mouse
199181-401
Monitors
Scroll Mouse
(not shown)
334689-001
Miscellaneous
Miscellaneous
hardware kit
304239-001
Keyboards
Return kits
Documentation
& software
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5070, 5184, 5185 Series Computers
MSG index
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Home
Removal & Replacement
Jumper & Switch Information
Specifications
System unit
Mass storage
devices
ILLUSTRATED PARTS CATALOG
Miscellaneous Parts - 5070, 5184, 5185
Cables
Standard &
optional
boards
Click the links to see models 5190, 5201, 5202, 5203, 5204, 5220, 5221, 5222, 5240, 5242,
5245, 5248, 5250, 5253, 5283, 5280, 5282 or 5206, 5230, 5260, 5270 miscellaneous parts.
Fax/modem
Keyboards
Monitors
Miscellaneous
Return kits
Documentation
& software
l
privacy statement
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Description
Spare Part
Number
1 Speakers
304241-001
2 Ivory Mouse
337416-001
Scroll Mouse EMEA (not
shown)
334689-001
Miscellaneous
plastics kit
108849-001
Miscellaneous
hardware kit
108849-001
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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Return Kits
Cables
Standard &
optional
boards
Description
Spare Part Number
Return kit
320661-001
Carton and buns
320661-002
Return kit with packing, Compaq Presario V510 monitor
295627-001
Return kit with packing, Compaq Presario V410 monitor
210545-001
Return kit with packing, Compaq Presario 1525 monitor
241513-001
Return kit with packing, Compaq Presario 1725 monitor
241514-001
Return kit with packing, Compaq Presario MV400 monitor
341082-001
Return kit with packing, Compaq Presario MV500 monitor
341083-001
Return kits
Return kit with packing, Compaq Presario MV700 monitor
341084-001
Documentation
& software
Return kit with packing, Compaq Presario FP500 monitor
341139-001
Return kit (Compaq Presario 1525 monitor), 5 each
241517-001
Return kit (Compaq Presario 1725 monitor), 5 each
241518-001
Fax/modem
Keyboards
Monitors
Miscellaneous
l
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Specifications
System unit
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devices
Cables
Standard &
optional
boards
Fax/modem
ILLUSTRATED PARTS CATALOG
Documentation & Software
Description
Spare Part Number
Manual Kit
320659-001
Manual Kit, Brazilian Portuguese
320659-201
Manual Kit, Latin American Spanish
320659-161
QuickRestore Kit, 5200 Series (Windows 98)
Keyboards
Belgium
Brazil
Denmark
France
Germany
Italy
Norway
Netherlands
Spain
Sweden
Switzerland
UK
Monitors
Miscellaneous
Return kits
Documentation
& software
l
320890-381
320890-201
320890-081
320890-051
320890-041
320890-161
320890-091
320890-331
320890-071
320890-101
320890-311
320890-031
Quick Reference Guide (1 each)
162212-001
Quick Reference Guide (5 pack)
106854-001
Quick Reference Guide (1 each, quarterly subscription)
184960-001
Quick Reference Guide (5 pack, quarterly subscription)
184961-001
QuickFind for Windows, North America, Latin America,
Asia/Pacific
137906-0xx*
QuickFind for Windows, Europe, Middle East, Africa
137907-0xx*
*QuickFind is updated monthly. To complete the QuickFind part number, add the suffix from the table below for the desired
month. If you do not specify the 3-digit suffix, the default is the current month in which the order is placed.
Suffix
Month
Suffix Month
Suffix Month
Suffix Month
-001
January
-004
April
-007
July
-010
October
-002
February
-005
May
-008
August
-011
November
-003
March
-006
June
-009
September
-012
December
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
REMOVAL & REPLACEMENT PROCEDURES - INDEX PAGE
This section provides general service information for Compaq 5000, 5100, and 5200 Series
Personal Computers. Adherence to the procedures and precautions described in this section is
essential for safe and proper service.
Electrostatic discharge
System board bracket
Service considerations
System board components
Preparation for disassembly
Serial number
battery
memory module
processor
I/O panel
system board
video expansion module
Hood
Power supply
Fax-modem
Front bezel
Serial port assembly
Instant On button board
Mass storage devices
Creativity Action Center
CD or DVD drive
Diskette or SuperDisk drive
Hard drive
Zip drive
Fan
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
REMOVAL & REPLACEMENT
Electrostatic Discharge
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly
throughout a normal cycle. Or it may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table below shows the different amounts of static electricity generated by different activities .
Relative Humidity
System board
bracket
Event
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tubes
2,000 V
700 V
400 V
Removing DIPS from vinyl trays
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCBs
26,000 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
NOTE: 700 volts can degrade a product!
Instant On
button board
Preventing Electrostatic Damage to Equipment
Creativity
Action Center
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage:
Fan
■
■
■
■
■
Protect all electrostatic parts and assemblies with conductive or approved containers
or packaging.
Keep electrostatic sensitive parts in their containers until they arrive at static-free
stations.
Place items on a grounded surface before removing them from their container.
Always be properly grounded when touching a sensitive component or assembly.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging
or conductive foam.
Use transporters and conveyors made of antistatic belts and metal roller bushings. Mechanized
equipment used for moving materials must be wired to ground and proper materials selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Preventing Damage to Drives
To prevent static damage to hard drives, use the following precautions:
■
■
■
■
■
Handle drives gently, using static-guarding techniques.
Store drives in the original shipping containers.
Avoid dropping drives from any height onto any surface.
Handle drives on surfaces that have at least one inch of shock-proof foam.
Always place drives PCB assembly side down on the foam.
Grounding Methods
The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When
seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a
grounded floor mat.
Static-Shielding Protection Levels
Method
Antistatic Plastic
Voltages
Carbon-Loaded
Plastic
1,500
7,500
Metallized Laminate
15,000
Grounding Workstations
To prevent static damage at the workstation, use the following precautions:
■
■
■
■
■
■
■
■
■
Cover the workstation with approved static-dissipative material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
Use static-dissipative mats, heel straps, or air ionizers to give added protection.
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting and removing connectors or test
equipment.
Use fixtures made of static-safe materials when fixtures must directly contact
dissipative surfaces.
Keep work area free of nonconductive materials such as ordinary plastic assembly
aids and Styrofoam.
Use field service tools, such as cutters, screwdrivers, and vacuums, that are
conductive.
Use a portable field service kit with a static dissipative vinyl pouch that folds out of a
work mat. Also use a wrist strap and a ground cord for the work surface. Ground the
cord to the chassis of the equipment undergoing test or repair.
Grounding Equipment
Use the following equipment to prevent static electricity damage to the equipment:
Wrist Straps are flexible straps with a minimum of 1 megohm ±10% resistance to the ground cords. To
provide proper ground, a strap must be worn snug against the skin. On grounded mats without bananaplug connectors, connect a wrist strap with alligator clips.
Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible with most
types of boots and shoes. On conductive floors or dissipative floor mats, use them on both feet with a
minimum of 1 megohm resistance between operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.
Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing static electricity include:
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Antistatic tape
Antistatic smocks, aprons, or sleeve protectors
Conductive bins, and other assembly or soldering aids
Conductive foam
Conductive tabletop workstations with ground cord of 1 megohm of resistance
Static dissipative table or floor mats with hard tie to ground
Field service kits
Static awareness labels
Wrist straps and footwear straps providing 1 megohm ±10% resistance
Material handling packages
Conductive plastic bags
Conductive plastic tubes
Conductive tote boxes
Metal tote boxes
Opaque shielding bags
Transparent metallized shielding bags
Transparent shielding tubes
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
REMOVAL & REPLACEMENT
Service Considerations
Tool Requirements
Preparation
for
disassembly
■
■
■
■
Serial number
Hood
Fax-modem
System board
bracket
Screws
The screws used in these products are not interchangeable. If an incorrect screw is used during the
reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws
removed during the disassembly process be kept with the part that was removed, then returned to
their proper locations.
IMPORTANT:
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Phillips screwdriver
Needle-nose pliers
Flat-bladed screwdriver
Compaq Utilities software
As each subassembly is removed from the computer, it should
be placed away from the work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are ribbon cables. These must be handled with extreme care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending,
twisting, or tearing the cables, and ensure that they are placed in such a way that they cannot be
caught or snagged by parts being removed or replaced.
Front bezel
CAUTION: When servicing these computers, ensure that cables
are placed in their proper location during the reassembly process.
Improper cable placement can cause severe damage to the unit.
Instant On
button board
Creativity
Action Center
Fan
Ribbon Cable Positions
CD or DVD drive
Creativity Action Center
Diskette drive
Hard drive
SuperDisk drive
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Zip drive
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
Preparation
for
disassembly
REMOVAL & REPLACEMENT
Preparation for Disassembly
To prepare the computer for removal and replacement procedures, complete the following steps:
1
Remove any diskette, compact disc, or tape from the computer.
2
Turn off the computer and any peripheral devices that are connected to the
computer.
Serial number
CAUTION: The computer power switch should
be turned off before you disconnect any cables.
Hood
Fax-modem
System board
bracket
Serial port
assembly
3
Disconnect the power cord from the electrical outlet, and then from the
computer.
4
Disconnect all peripheral device cables from the computer.
IMPORTANT:
During disassembly, label each cable as you remove
it. Be sure to note its position and routing.
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
Service
considerations
REMOVAL & REPLACEMENT
Serial Number
The computer serial number should be provided to Compaq whenever
requesting information or ordering spare parts. The serial number is located
on the rear of the computer above the power supply, and also on the
chassis between the CD/DVD/Zip drives and the drive door hinge.
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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http://h18000.www1.hp.com/athome/support/msgs/5000/hood.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Hood
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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http://h18000.www1.hp.com/athome/support/msgs/5000/hood.html [12/10/2002 9:31:46 AM]
1
Perform the preparation procedures
2
Remove the three screws from the
back of the computer
3
Grasp the handles on the bottom of
the hood, pull back slightly, and lift
the hood off the computer
To replace the hood, reverse this procedure.
http://h18000.www1.hp.com/athome/support/msgs/5000/faxrem.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Fax/modem
Service
considerations
Preparation
for
disassembly
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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http://h18000.www1.hp.com/athome/support/msgs/5000/faxrem.html [12/10/2002 9:31:49 AM]
1
Perform preparation procedures.
2
Remove the hood.
3
Remove the screw holding the
fax/modem bracket to the
chassis and pull the fax/modem
out of slot.
Note: If other option cards are
installed, you may need to
remove these before removing
the fax/modem.
For 5070, 5184, and 5185
models, the fax/modem is
located in the top slot above the
two option slots.
To replace the fax/modem, reverse this
procedure.
IMPORTANT:
When replacing the
fax/modem,
download the latest
software from
SoftPaq. If
QuickRestore is
used, it may not
have the 56K
upgrade software
included.
http://h18000.www1.hp.com/athome/support/msgs/5000/bdbrk1.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
System Board Bracket
Service
considerations
Preparation
for
disassembly
Serial number
There are ten steps in this procedure.
1
Perform preparation
procedures
2
Remove the hood
3
Remove the fax/modem and
any other option cards.
Hood
Fax-modem
CAUTION: The fax/modem and
any other option cards must be
removed before the system board
bracket, or damage may occur to
the system board.
System board
bracket
Serial port
assembly
Mass storage
devices
4
System board
Remove one screw from the top of the chassis
and one screw from the side of the system board
bracket. For models 5070, 5184, and 5185
there is an extra screw at the top of the chassis.
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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NEXT STEP
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
5
Push the system board bracket forward and
swing open.
NEXT STEP
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
6
For 5070, 5184, and 5185 models click here.
Disconnect the serial port cable (top) and the
creativity action center cable (bottom) from the
system board.
NOTE:
Your board may differ from the one
shown.
NEXT STEP
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
7
Disconnect the audio and power cables.
NEXT STEP
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http://h18000.www1.hp.com/athome/support/msgs/5000/bdbkt5.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
8
Disconnect the diskette drive (or
SuperDisk drive) and hard drive cables.
NEXT STEP
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
REMOVAL &
REPLACEMENT
Removing the
System Board
Bracket, continued
9
Disconnect the Zip
and CD/DVD drive
cables.
NEXT STEP
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http://h18000.www1.hp.com/athome/support/msgs/5000/bdbkt6.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Removing the System Board Bracket,
continued
10
Slide the system board bracket back at an
angle, lining up the pins in the top and bottom
with the hinge opening, then pull the system
board bracket out of the chassis.
END OF SEQUENCE
To replace the system board bracket, reverse this
procedure.
CAUTION: When replacing the system
board bracket, ensure the fingers of the
I/O bracket are properly aligned to
prevent bending the fingers. Bending
the bracket fingers may damage the
system board.
Return to section index
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Serial Port Cable Assembly
Service
considerations
Preparation
for
disassembly
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem and any
other optional cards.
Serial number
CAUTION: Remove the
fax/modem before removing
the system board bracket, or
the system board may be
damaged.
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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4
Open the system board bracket
5
Remove the two screwlocks that
secure the serial port to the chassis
and pull the serial port cable
assembly out of the chassis
To replace the serial port, reverse this
procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Mass Storage Devices - Index Page
1
3.5" Hard drive or 5.25" Hard drive
2
CD or DVD drive
Preparation
for
disassembly
3
Zip drive (available on select models
only)
Serial number
4
Diskette drive or SuperDisk drive
(available on select models only)
Service
considerations
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
SuperDisk
drive
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Diskette
Drive
3.5" Hard Drive
3.5" Hard
drive
5.25" Hard
drive
There are six steps in this procedure.
1
Perform preparation
procedures.
CD or DVD
drive
2
Remove the hood.
Zip drive
3
Disconnect the signal and
power cables from the hard
drive.
Mass storage
devices index
page
l
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NEXT STEP
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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Illustrated Parts Catalog
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Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Mass storage devices
3.5" Hard Drive, continued
4
Remove the two screws from the top of the hard drive
bracket and chassis.
5
Slide the hard drive bracket straight back and up out of
the chassis.
NEXT STEP
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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Illustrated Parts Catalog
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Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Hard Drive, continued
6
Remove the four screws at the bottom of the hard drive
bracket to release the hard drive.
END OF PROCEDURE
To replace the 3.5-inch hard drive, reverse this procedure.
Return to index page
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Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
SuperDisk
drive
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Diskette
Drive
5.25" Hard Drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
There are seven steps in this sequence.
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem
Zip drive
CAUTION: The fax/modem
must be removed before the
system board bracket, or the
system board may be damaged.
Mass storage
devices index
page
l
4
Open the system board bracket
5
Disconnect the signal and power
cables from the hard drive.
NEXT STEP
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
5.25" Hard Drive
6
Remove the four screws from the sides of the hard
drive.
7
Lift the hard drive straight out of the chassis.
END OF SEQUENCE
To replace the hard drive, reverse this procedure.
Return to index page
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http://h18000.www1.hp.com/athome/support/msgs/5000/cdrmv.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
SuperDisk
drive
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Diskette
drive
CD or DVD Drive
3.5" Hard
drive
NOTE:
5.25" Hard
drive
CD or DVD
drive
Click here to see how to
remove a CD or DVD that has
jammed in the drive.
To remove the CD or DVD drive, complete
the following seven steps:
Zip drive
Mass storage
devices index
page
l
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem
CAUTION: If the fax/modem
is not removed before the
system board bracket, damage
may occur to the system
board.
4
Open the system board bracket
5
Disconnect the signal, power, and
audio cables from the CD or DVD
drive
NEXT STEP
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United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
CD or DVD Drive, continued
6
Remove the four screws from the sides of the CD
or DVD drive
7
Pull the CD or DVD drive straight out of the front
of the chassis
END OF SEQUENCE
To replace the CD or DVD drive, reverse this procedure.
Return to section index
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http://h18000.www1.hp.com/athome/support/msgs/5000/zprmv.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
SuperDisk
drive
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Diskette
drive
Zip Drive
3.5" Hard
drive
5.25" Hard
drive
CD or DVD
drive
There are eight steps in this sequence.
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem
CAUTION: If the
fax/modem is not removed
before the system board
bracket, damage may occur
to the system board.
Zip drive
Mass storage
devices index
page
l
4
Open the system board bracket
5
Disconnect the signal and power
cables from the Zip drive.
NEXT STEP
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United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
REMOVAL &
REPLACEMENT
Mass Storage Devices
Zip Drive, continued
6
Remove the four screws
holding the Zip drive in
the chassis
7
Slide the Zip drive out the
chassis
NEXT STEP
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts
Catalog
Home
Removal &
Replacement
Jumper & Switch
Information
Specifications
REMOVAL &
REPLACEMENT
Mass Storage Devices
Zip Drive, continued
8
Remove the four
screws holding the Zip
drive to the bracket
END OF PROCEDURE
Return to index
page
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http://h18000.www1.hp.com/athome/support/msgs/5000/remfpy.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
SuperDisk
drive
REMOVAL & REPLACEMENT
Mass Storage Devices
3.5" Diskette
drive
Diskette Drive
3.5" Hard
drive
5.25" Hard
drive
There are five steps in this
procedure.
1
Perform the preparation
procedures.
CD or DVD
drive
2
Remove the hood.
Zip drive
3
Disconnect the signal and
power cables from the
diskette drive.
Mass storage
devices index
page
l
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NEXT STEP
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Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
Diskette Drive and SuperDisk, continued
4
Remove the screw holding the drive bracket to
the chassis, then grasp the tab and pull the
drive straight back out of the chassis.
NEXT STEP
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United States
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Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
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Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
Mass Storage Devices
Diskette Drive and SuperDisk, continued
5
Remove the four screws from the sides of
the drive bracket to release the drive from
the bracket.
END OF SEQUENCE
To replace the drive, reverse this procedure.
Return to section index
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
SuperDisk
Drive
3.5" Diskette
drive
REMOVAL & REPLACEMENT
Mass Storage Devices
SuperDisk Drive (available on select models only)
3.5" Hard
drive
5.25" Hard
drive
There are five steps in this
procedure.
1
Perform the preparation
procedures.
CD or DVD
drive
2
Remove the hood.
Zip drive
3
Disconnect the cable
from the SuperDisk and
CD/DVD drives (drive not
shown).
NOTE:
Click here to see how to
remove a SuperDisk
diskette that has jammed
in the drive.
Mass storage
devices index
page
l
NEXT STEP
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United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
System Board Components - Index Page
Service
considerations
Preparation
for
disassembly
Serial number
Heat sink clip
I/O panel
Memory module
Processor & goalposts:
AMD K6-2
Hood
Fax-modem
System board
bracket
Serial port
assembly
Pentium II
Celeron II
RTC battery
System board
Video expansion module
Mass storage
devices
System board
components
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
REMOVAL & REPLACEMENT
System Board Components
Memory
module
Removing the Heat Sink Clip (on selected models)
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
l
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax-modem
4
Remove the system board bracket
5
Remove the processor
6
Remove the system board and separate it
from the bracket
7
Locate the two inserts under the system board
that secure the heat sink clip and unplug from
the system board
8
Remove the heat sink clip from the system
board
To replace the heat sink clip, reverse this procedure.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
REMOVAL & REPLACEMENT
System Board Components
Memory
module
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
I/O Panel
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem
4
Remove the system board bracket
5
Gently push the I/O panel into the chassis from
the rear of the chassis and remove.
Note: Your I/O panel may look slightly different.
To replace the I/O panel, reverse this procedure.
l
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United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
REMOVAL & REPLACEMENT
System Board Components
Memory
module
Memory Module (DIMM)
Video
memory
1
Perform preparation
procedures
2
Remove the hood
3
Remove the
fax/modem
4
Remove the system
board bracket
5
Release the end latches
and
of the socket
unplug the DIMM from
the system board
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
l
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To replace the DIMM, reverse
this procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
REMOVAL & REPLACEMENT
System Board Components
Memory
module
Video Expansion Module (Not available on 5070, 5184, and 5185 models)
Video
memory
1
Perform preparation
procedures
2
Remove the hood
3
Remove the fax/modem
4
Remove the system
board bracket
5
Pull out the tabs on the
sides of the socket
and unplug the video
expansion module from
the system board
Battery
System
board
Heat sink clip
I-O panel
System
board
components
index page
l
Note: This board is not
available on 5070,
5184, and 5185
models.
To replace the video
expansion module, reverse
this procedure.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
REMOVAL & REPLACEMENT
System Board Components
Memory
module
Battery
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
1
Perform preparation procedures.
2
Remove the hood.
3
Remove the fax/modem.
4
Remove the system board bracket .
5
Locate the RTC battery.
6
and
Push out the socket levers
slide the RTC battery out of the
socket .
To replace the RTC battery, reverse this
procedure.
l
WARNING: The clock/CMOS
lithium battery may explode
if mistreated. Do not abuse.
Use only replacement
batteries supplied by Compaq
Computer Corporation.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
REMOVAL & REPLACEMENT
System Board Components
Memory
module
System Board
Video
memory
1
Perform preparation
procedures
2
Remove the hood
3
Remove the fax/modem
4
Remove the system board
bracket
5
Remove the processor
6
Remove the memory module
7
Remove the video expansion
module
8
Remove the six screws from
the system board (may differ
slightly) and separate it from
the bracket
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
l
To replace the system board, reverse
this procedure.
NOTE:
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The system board spare
part kit does not include
the processor, cache,
DIMM, or video
expansion module. The
components must be
transferred from the old
system board to the new
system board.
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
Memory
module
REMOVAL & REPLACEMENT
System Board Components
Pentium II Processor & Goalposts
Video
memory
Battery
This page shows the removal and replacement procedure for a Pentium II processor.
System
board
Click the link to see how to remove an AMD K6-2 or Celeron II processor.
Heat sink
clip
1
Perform preparation
procedures.
I-O panel
2
Remove the hood.
System
board
components
index page
3
Remove the fax/modem.
4
Open the system board
bracket.
5
Locate the Pentium II
processor.
l
CAUTION The processor
may still be
very hot if the
computer has
been running
recently.
6
If necessary, open the top
lever of the heat sink clip to
release the heat sink .
7
Push in the release tabs on
the ends of the processor
"goalposts" .
8
Unplug the processor from
the system board and slide
out of the goalposts .
To see how to remove the
goalposts, click this link.
If your goalposts are different from
those illustrated, you may need to
click on this link instead:
Alternative goalposts
To replace the Pentium II
processor, reverse the procedure
above.
IMPORTANT:
Ensure that
the processor
is properly
aligned in the
goalposts
before
plugging it
into the
system board.
CAUTION: Before
installing a new
processor, see
Jumper and Switch
Information to reset
the jumpers for the
processor. If the
processor is installed
with the incorrect
jumper settings, the
processor and
system board may be
damaged.
privacy statement
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
Memory
module
REMOVAL & REPLACEMENT
System Board Components
Alternative Pentium II Goalposts
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
l
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To remove the goalposts, remove
the pushpins that secure the
goalposts to the system board,
then pull the goalposts off the
system board.
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
Memory
module
REMOVAL & REPLACEMENT
System Board Components
AMD K6-2 Processor
Video
memory
This page shows the removal and replacement procedure for an AMD K6-2 processor.
Battery
Click the link to see how to remove a Pentium II or Celeron II processor.
System
board
Heat sink
clip
Perform preparation
1 procedures
2 Remove the hood
3 Remove the fax/modem
I-O panel
4 Open the system board
bracket
System
board
components
index page
5 Locate the AMD K6-2
processor
l
7 Lift up the ZIF socket handle
and lift the heat sink
and
processor
out of the socket
6 Remove the clip
heat sink
from the
To reinstall the AMD K6-2
processor, rub a thermal transfer
crayon on the bottom of the
heatsink, then reverse the steps
above. (The thermal transfer
crayon replaces the thermal pad
used with earlier K6 processors.)
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
Processor &
goalposts
Memory
module
REMOVAL & REPLACEMENT
System Board Components
Celeron II Processor & Goalposts
Video
memory
Battery
This page shows the removal and replacement procedure for a Celeron II processor.
System
board
Click the link to see how to remove an AMD K6-2 or Pentium II processor.
Heat sink
clip
1 Perform preparation
procedures
I-O panel
2 Remove the hood
System
board
components
index page
3 Remove the fax/modem
l
4 Open the system board
bracket
5 Locate the Celeron processor
CAUTION The processor
may still be
very hot if the
computer has
been running
recently.
6 Open the top lever of the
heat sink clip to release the
heat sink
7 Unplug the processor from
the system board and slide
out from the "goalposts"
To see how to remove the
goalposts, click this link.
If your goalposts are different from
those illustrated, you may need to
click on this link instead:
Alternative goalposts
To replace the Celeron II
processor, reverse the procedure
above.
IMPORTANT:
Ensure that
the processor
is properly
aligned in the
goalposts
before
plugging it
into the
system board.
CAUTION: Before
installing a new
processor, see
Jumper and Switch
Information to reset
the jumpers for the
processor. If the
processor is installed
with the incorrect
jumper settings, the
processor and
system board may be
damaged.
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United States
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Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
Home
Processor &
goalposts
Memory
module
Product Description
Troubleshooting
Illustrated Parts Catalog
Removal & Replacement
Jumper & Switch Information
Specifications
REMOVAL & REPLACEMENT
System Board Components
Goalposts (Celeron)
Video
memory
Battery
System
board
Heat sink
clip
I-O panel
System
board
components
index page
l
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To remove the goalposts, remove
the pushpins that secure the
goalposts to the system board,
then pull the goalposts off the
system board.
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Power Supply
Service
considerations
Preparation
for
disassembly
Serial number
Hood
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem and any other
option cards.
4
Remove the system board bracket
5
Disconnect the power cables to these
mass storage devices:
Fax-modem
■
System board
bracket
■
■
Serial port
assembly
Mass storage
devices
■
6
Remove the four screws that secure
the power supply to the rear of the
chassis
7
Slide the power supply back and
remove from the chassis.
System board
components
Power supply
3.5" hard drive or 5.25" hard
drive
CD or DVD drive
Zip drive (available on select
models)
diskette drive or SuperDisk drive
(available on select models)
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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To replace the power supply, reverse this
procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Front Bezel
Service
considerations
Preparation
for
disassembly
1
Perform preparation
procedures
2
Remove the hood
3
Remove the
fax/modem and any
other option cards.
4
Remove the system
board bracket
5
Release the latches at
the bottom, middle,
and top of the front
bezel, then remove the
front bezel from the
chassis.
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
privacy and legal statement
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To replace the front bezel,
reverse this procedure.
http://h18000.www1.hp.com/athome/support/msgs/5000/instant.html
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Instant On Button Board
Service
considerations
Preparation
for
disassembly
Serial number
1
Perform preparation
procedures
2
Remove the hood
3
Remove the fax/modem
an any other option cards.
4
Remove the system board
bracket
5
Remove the front bezel
6
Remove the two screws
from the button assembly
and remove the assembly
from the rear of front
bezel
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
privacy and legal statement
http://h18000.www1.hp.com/athome/support/msgs/5000/instant.html [12/10/2002 9:35:00 AM]
To replace the button board
assembly, reverse this
procedure.
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Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Creativity Action Center - available on select models only
Service
considerations
Preparation
for
disassembly
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem and
any other option cards.
4
Remove the system board
bracket
5
Remove the front bezel from
the chassis
6
Disconnect the cable from the
creativity action center
Serial number
Hood
Fax-modem
System board
bracket
Serial port
assembly
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
privacy and legal statement
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NEXT STEP
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Compaq Presario 5000, 5100, and 5200 Series Computers
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Specifications
REMOVAL & REPLACEMENT
Creativity Activity Center, continued
7
Remove the screw holding the Creativity Action
Center port to the front bezel
8
Slide the Creativity Action Center port to one side
and pull it out
END OF SEQUENCE
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
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Home
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Jumper & Switch Information
Specifications
DISASSEMBLY
SEQUENCE
Electrostatic
discharge
REMOVAL & REPLACEMENT
Fan - available on select models only
Service
considerations
Preparation
for
disassembly
1
Perform preparation procedures
2
Remove the hood
3
Remove the fax/modem and
any other option cards.
4
Remove the system board
bracket
5
Remove the front bezel from
the chassis
6
Remove four screws from the
chassis fan and remove the fan
Serial number
Hood
Fax-modem
ufan.GIF (42959 bytes)
System board
bracket
Serial port
assembly
Mass storage
devices
System board
Power supply
Front bezel
Instant On
button board
Creativity
Action Center
Fan
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United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
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Specifications
JUMPER & SWITCH INFORMATION - INDEX PAGE
System board
CD drive
DVD drive
Hard drive
Zip drive (available on select models)
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December 10, 2002
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Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Specifications
System
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Hard drives
JUMPER & SWITCH INFORMATION
5200 Series System Boards (1st board of 2)
DVD drive
CD drive
Zip drive
Click the links to see the other board used in the 5200 series or the 5070, 5184, and 5185 series
board.
Click on a jumper designator to get its function and a connector description.
l
Jumper settings for the clock multiplier and bus speed selection.
Connector information
Function
Description
Keyboard
Miniature 6-pin
½J1
Mouse
Miniature 6-pin
½J1
Parallel port
DSUB 25-pin
J4
Serial port
DSUB 15-pin
J8
Ethernet connector
RJ45
J2
Flat panel monitor connector
20-pin DFPP
J3
Video
15-pin VGA
J5
Microphone in
Mini stereo
½J7
Speaker out
Mini stereo
½J6
Line out
Mini stereo
½J7
Line in
Mini stereo
½J6
DIMM sockets
168-pin DIMM
SODIMM socket
144-pin SODIMM
J16
Socket 7
321-pin PGA
U25
Socket 7 clock multiplier
6-pin header
JP1
SDRAM clock source
3-pin header
JCK1
CPU bus clock select
3-pin header
JCK2
CPU bus speed select
2-pin header
JCK3
Battery socket
Battery holder
BAT1
Power supply
6- and 12-pin ATPWR headers
J15, J12
PCI slots
32-bit PCI connector
J13, J14
ISA slots
16-bit ISA connector
J9, J10
CD-ROM audio
4-pin header, key 2
IDE drives
40-pin headers, key 20
Diskette drive
34-pin header
J24
Headphone board
5-pin 2mm connector
J22
Internal speakers
2-pin header
J20, J21
Game
DSUB 15-pin
J23
CPU core voltage select
6-pin header
JP3
Second fan
4-pin header, key 2
J17
CPU pin U33 voltage select
3-pin header
VS1
CMOS clear
3-pin header
JP2
Button board
5-pin header
J25
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Reference Designator
DIMM 1 - 3
J11
J18, J19
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Compaq Presario 5000, 5100, and 5200 Series Computers
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System
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Hard drives
JUMPER & SWITCH INFORMATION
5200 Series System Boards (2nd board of 2)
DVD drive
CD drive
Click the links for the other 5200 series or 5070, 5184, and 5185 boards.
Zip drive
Click on a jumper designator to find the jumper function and connector description.
l
Two tables are given below: the first is for a 66
MHz bus speed, the other for 100 MHz bus
speed.
Processor frequency required,
MHz
Jumper 200*
233*
266
300
333
JP1
off
on
off
on
off
JP2
on
on
off
off
on
JP3
off
off
on
on
on
JP4
off
off
off
off
off
*Not shipped in these configurations
For a 100 MHz bus speed:
Processor frequency required,
MHz
Jumper 300*
350
400
450
500*
JP1
off
on
off
on
off
JP2
on
on
off
off
on
JP3
off
off
on
on
on
JP4
off
off
off
off
off
*Not shipped in these configurations
Connector information
Function
Description
Reference Designator
Keyboard
Miniature 6-pin
½ J1
Mouse
Miniature 6-pin
½ J1
Parallel port
DSUB 25-pin
J2
Video
15-pin VGA
J4
Flat panel display
20-pin
J100
Ethernet jack
RJ45
J10
Microphone in
Mini stereo
½ J6
Speaker out
Mini stereo
½ J5
Line in
Mini stereo
½ J6
Line out
Mini stereo
½ J5
DIMM sockets
168-pin DIMM
J17, J18, J19
SODIMM socket
144-pin SODIMM
J13
PCI slots
32-bit PCI connector
J15, J16
ISA slots
16-bit ISA connector
J8, J9
Processor slot
Slot 1 connector
J14
Slot 1 clock multiplier
2-pin header
JP1 -- JP4
Clear CMOS
3-pin header
J22
Serial port
DB9
J7
GamePort/USB
24-pin 2mm connector
J29
Sleep button & LEDs
5-pin 2mm connector
J26
Battery socket
2-pin socket
BT1
CD-ROM audio
4-pin header, key 2
J11
IDE drives
40-pin headers, key 20
J23 (primary), J21 (secondary)
Diskette drive
34-pin header
J30
Headphone board
5-pin 2mm connector
J31
Internal speakers
2-pin header
J27, J28
Second fan
4-pin header, key 2
J24
+3.3V power
6-pin header
J20
Power supply
12-pin ATPWR header
J12
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Maintenance and Service Guide
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Home
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Specifications
JUMPER & SWITCH INFORMATION
5100 and 5200 Series System Boards (1st board of 2) - Jumper Settings
For 5070, 5184, and 5185 jumper settings, click here.
JP1 (CPU clock multiplier)
100
MHz
bus
200
250
300
350
400
450
500
550
190
238
285
333
380
428
475
523
pins 1-2
on
on
off
off
on
on
off
off
pins 3-4
off
on
on
off
off
on
on
off
pins 5-6
off
off
off
off
on
on
on
on
CPU
clock
speed 95
MHz
bus
JCK3 (CPU bus speed select)
CPU bus speed (MHz)
95
100
Pins 1-2
on
off
* The factory default settings of the following jumpers are marked with an asterisk (*). These settings will not
normally need to be adjusted.
JCK1 (SDRAM clock source)
CMOS state
CPU clock*
AGP clock
Jumper
position
pins 1-2
pins 2-3
JCK2 (CPU bus clock select)
CMOS state
66 MHz bus
95 or 100 MHz bus*
Jumper
position
pins 1-2
pins 2-3
VS1 (CPU pin U33 voltage select)
U33 voltage
3.3 V*
3.45 V
Jumper
position
pins 1-2
pins 2-3
JP3 (CPU core voltage select)
VCC2H/L#
2.0
low
2.1
2.2* 2.3± 2.4 2.5 2.6 2.7
VCC2H/L#
2.8
high
2.9
3.0
3.1
3.2 3.3 3.4 3.5
pins 1-2
off
on
off
on
off
on
off
on
pins 3-4
off
off
on
on
off
off
on
on
pins 5-6
off
off
off
off
on
on
on
on
± These settings must be used for the 450MHz K6-2 processor.
Jumper Settings for Models 5070, 5184, and 5185
CPU Processor Speed Multiplier
Jumper Pin Positions
J16
J15
J14
1-2
1-2
2-3
1-2
1-2
1-2
2-3
Multiplier
Notes
1-2
3x
3.5x
MII 350
K62-333
1-2
1-2
3.5x
K62-350
2-3
1-2
4x
K62-380
CPU Processor Speed Multiplier
Jumper Pin Positions Multiplier
J11
J10
J9
J8
Front Side Bus ( Both
CPU & SDRAM)
2-3
2-3
2-3
1-2
2-3
1-2
2-3
1-2
90MHz
95MHz
1-2
1-2
2-3
2-3
100MHz
CPU Core Voltage Selection
JP3 Jumper Pin Positions
Pin 9-10
Pin 7-8
Pin 5-6
Voltage
Pin 3-4
Pin 1-2
Revised: 30 October 1998
http://h18000.www1.hp.com/athome/support/msgs/5000/ty10jmpr.html [12/10/2002 9:35:31 AM]
Pin
Processor
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Hard drives
JUMPER & SWITCH INFORMATION
5070, 5184, 5185 Series System Boards
DVD drive
CD drive
Click the link to see the 5200 Series boards.
Zip drive
Click on a jumper designator to find the jumper function and connector description.
l
Connector information
Function
Description
Reference Designator
Keyboard
Miniature 6-pin
½ PS1
Mouse
Miniature 6-pin
½ PS1
Parallel port
DSUB 25-pin
P1
Video
15-pin VGA
VGA1
Ethernet jack
RJ45
J4
Microphone in
Mini stereo
½ J5
Speaker out
Mini stereo
½ J5
DIMM sockets
168-pin DIMM
DIMM 1, 2, & 3
PCI slots
32-bit PCI connector
PCI1, PCI2, PCI3
ISA slots
16-bit ISA connector
J8, J9
Processor slot
Slot 1 connector
CPU
Slot 1 clock multiplier
2-pin header
J8-J11
Clear CMOS
3-pin header
JP4
GamePort/USB
24-pin 2mm connector
J5
Sleep button & LEDs
5-pin 2mm connector
J17
Battery socket
2-pin socket
BT1
CD-ROM audio
4-pin header, key 2
J6
IDE drives
40-pin headers, key 20
IDE1, IDE2
Floppy drive
34-pin header
J30
CPU core frequency ratio
3-pin header
J14, J15, J16
Second fan
4-pin header, key 2
Fan1, Fan2
+3.3V power
6-pin header
J13
Power supply
12-pin ATPWR header
J7
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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Hard Drives
Hard drives
DVD drive
CD drive
Zip drive
l
Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0/device 1
implementations. These are Conner mode and ATA-compatible mode. These two modes are incompatible
with one another.
Seagate jumper settings are shown below. This link is for Quantum hard drive jumper settings
Seagate IDE Hard Drive Jumper Settings
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Hard drives
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CD drive
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l
Quantum IDE Hard Drive Jumper Settings
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DVD Drive
Hard drives
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CD drive
Zip drive
l
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Zip drive
Hard drives
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CD drive
Zip drive
l
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SPECIFICATIONS - INDEX PAGE
This section provides physical, environmental, and performance specifications for Compaq
5000/5100 and 5200 Series Personal Computers.
CD drive
Mouse
Diskette drive
Power supply
DVD drive
System
Fax-modem
Zip drive
Hard drive
SuperDisk drive
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System
SPECIFICATIONS
Power supply
CD Drives
Diskette
drive
Information for the 32x CD drive immediately follows. Click here for 40x CD drive data
SuperDisk
drive
Hard drives
DVD drive
CD drives
Mouse
Fax/modem
Zip drive
l
32× CD Drive
Dimensions
U. S.
Metric
Width
Height
Depth
5.75 in
1.67 in
8.23 in
14.80 cm
4.20 cm
20.80 cm
Weight
Applicable Disc
2.65 lb
1.2 kg
CD-ROM
CD-DA
CD-XA
Photo CD
Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Single and Multiple Session
Block Size
CD-ROM Mode 1
CD-ROM Mode 2
CD-DA
CD-XA
2048 bytes
2340, 2336 bytes
2352 bytes
2328 bytes
Center Hole
Diameter
Thickness
Track Pitch
Laser
15 mm diameter
12 cm, 8 cm
1.2 mm
1.6 µm
Beam Divergence
Output Power
Type
Wave Length
53.5 degrees +/- 1.5 degrees
0.14 mW
Semiconductor laser GaAIAs
780 nm +/- 25 nm
Access Time
Random
Full Stroke
< 85 ms
< 145 ms
Audio Output Level
Line Out
Headphone
0.8 V (RMS) at 10 kW
0.6 V (RMS) at 32 W
Cache Buffer
Data Transfer Rate
256 KB
Mode 1
Mode 2
2062 KB/sec (single) 2368 KB/sec
4800 KB/sec (32×)
(single)
16.7 MB/sec
5512 KB/sec (32×)
16.7 MB/sec
Sustained
Burst
Interface Cable Length
(Max)
Startup Time
Stop Time
18 in
< 7 sec
< 4 sec
40× CD Drive
Dimensions
U. S.
Metric
Width
Height
Depth
5.75 in
1.67 in
8.23 in
14.60 cm
4.29 cm
20.80 cm
Weight
Applicable Disc
1.98 lb
0.95 kg
CD-ROM
CD-DA
CD-XA
Photo CD
Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Single and Multiple Session
Block Size
CD-ROM Mode 1
CD-ROM Mode 2
CD-DA
CD-XA
Center Hole
Diameter
Thickness
Track Pitch
Laser
Beam Divergence
Output Power
Type
Wave Length
2048 bytes
2340, 2336 bytes
2352 bytes
2328 bytes
15 mm diameter
12 cm, 8 cm
1.2 mm
1.6 µm
53.5 degrees +/- 1.5 degrees
0.14 mW
Semiconductor laser GaAIAs
780 nm +/- 25 nm
Access Time
Random
Full Stroke
< 85 ms
< 150 ms
Audio Output Level
Line Out
Headphone
Cache Buffer
Data Transfer Rate
0.8 V (RMS) at 47 kW
0.6 V (RMS) at 32 W
128 KB
6,000 KB/sec (40X) in outer track
2,550 KB/sec in inner track
Average 28X for a 60 min disc
Interface Cable Length
(Max)
Startup Time
Stop Time
18 in
< 7 sec
< 4 sec
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System
SPECIFICATIONS
Power
supply
Diskette
drive
Mouse
Dimensions
SuperDisk
drive
Height
Length
Width
Hard drives
U. S.
Metric
1.22 in
3.94 in
2.21 in
3.1 cm
10 cm
5.6 cm
85 g
DVD drive
Weight
2.9 oz
CD drives
Base Resolution
400 DPI
Tracking Speed (maximum)
10 in/sec
25 cm/sec
32° F to 104° F
-4° F to 140° F
0° C to 40° C
-20° C to 60° C
Mouse
Temperature
Fax/modem
Operating
Storage
Zip drive
l
Lifetime
Mechanical
Switch
Exceeds 300 miles
Exceeds 483 km
Exceeds 1 million operations Exceeds 1 million operations
Relative Humidity
10% to 90%, noncondensing
ESD
No soft errors through 6 kV;
No hard errors through 6 kV;
specific performance depends on host system
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
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Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System
SPECIFICATIONS
Power
supply
Fax-modem
Diskette
drive
SuperDisk
drive
56-DF
56-DFi
HCF
1.5 Mb MAX
Digital
G.Lite
(G.922.2)
DSL
56*
56*
56*
1.5Mbs**
Hard drives
DVD drive
Mouse
Maximum
Data
Speed
(kbps)
Fax/modem
Data
K56Flex, V.34,
V.32terbo,
V.32bis, V.32,
V.22bis, V.22,
V.21, Bell
212A, Bell 103
K56Flex, V.34,
V.32terbo,
V.32bis, V.32,
V23, V.22bis,
V.22, V.21, Bell
212A, Bell 103
V.90, K56Flex,
V.34, V.32terbo,
V.32bis, V.32,
V.22bis, V.22,
V.21, Bell 212A,
Bell 103
V.22, V.22bis,
V.32, V.32bis,
V.34, Bell 103,
Bell 103J, Bell
212, Bell 212A
Error
Correction
V.42bis,V.42,
LAPM, and
MNP 2-5
V.42, LAPM,
and MNP 2-4
V.42bis, V.42,
LAPM, and MNP
2-5
V.42, V.42bis
Fax
V.17 (14.4
kbps
transmission
speed) V.29,
V.27ter, V.21
Channel 2,
Class 1
command set,
Group III FAX
V.17 (14.4
kbps
transmission
speed) V.29,
V.27ter, V.21
Channel 2,
Group III FAX,
Class 1
interface
V.17 (14.4 kbps
transmission
speed) V.29,
V.27ter, V.21
Channel 2,
Class 1
command set,
Group III FAX
V.17, 14.4 kbps
transmission
speed) V.17ter,
V.21, V.29
CD drives
Zip drive
l
* Both K56flex and V.90 are designed only to allow faster
downloads from either K56flex or V.90 compliant digital sources.
Maximum achievable download transmission rates are currently
unknown, may not reach 56kbps, and will vary with line conditions.
** The G.Lite DSL protocol is designed to allow faster downloads
from G.Lite DSL-compliant digital sources. Maximum achievable
download transmission rates are currently unknown, may not reach
1.5Mbps, and will vary with line conditions and distance from the
telephone company central office..
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
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Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System
SPECIFICATIONS
Power supply
Diskette
drive
Zip Drive
Total formatted capacity (bytes)
SuperDisk
drive
Hard drives
DVD drive
CD drives
Mouse
Sector size (bytes)
Total number of sectors
Number of reassignable spare sectors
Zip drive
l
512
196,608
252
Seek times (including settling), ms:
Average
Track-to-track
Maximum
29
5
55
Average latency, ms
10
Motor speed, rpm
Fax/modem
100,663,296
2941±5%
Motor start time, ms
3000
Track density, tpi
2118
Track width, µm
12
Transfer rate, kb/s:
From diskette
Buffer (maximum)
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3300
Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Removal & Replacement
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Specifications
System
SPECIFICATIONS
Power supply
System Specifications
SuperDisk
drive
Diskette
drive
General system specifications
Video memory
System interrupts
Hard drives
System I/O (system function - shipping configuration)
DVD drive
CD drives
Mouse
System memory
System DMA
Fax/modem
Zip drive
General System Specifications
U. S.
Outside U. S.
Height
15.50 in
39.37 cm
Depth
12.00 in
30.48 cm
Width
8.63 in
21.92 cm
l
Dimensions
BTUs
<178 BTUs/hour*
Weight
24.0 lbs.
10.9 kg
34.6 lbs
15.72 kg
24 lbs
10.90 kg
100 to 120 VAC
220 to 240 VAC
90 to 132 VAC
180 to 264 VAC
47 to 63 Hz
47 to 63 Hz
5.2 at 90 VAC
3.6 at 180 VAC
110
110
Shipping Weight
Gross
Net
Input
Requirements
Nominal Line Voltage
Range Line Voltage
Line Frequency
Input Current
Power (watts)
Steady State
Environmental Requirements
Temperature
Operating
50° to 95° F
10° to 35° C
Shipping
-4° to 140° F
-20° to 60° C
Humidity (noncondensing)
Operating
8% to 90%
8% to 90%
Nonoperating
5% to 95%
5% to 95%
Maximum Altitude (unpressurized)
Operating
10,000 ft
3048 m
Nonoperating
30,000 ft
9144 m
*This number will increase if more bays/slots are occupied.
ATI 3-D RagePro Video Memory
Resolution
Colors
Vertical Refresh (Hz)
640 × 480
256
60 and 75
640 × 480
65K (high color)
60 and 75
640 × 480
16M (true color)
60
800 × 600
256
60 and 75
800 × 600
65K (high color, default)
60 and 75
800 × 600
16M (true color)
60 and 75
1024 × 768
256
60 and 75
1024 × 768
65K (high color)
60 and 75
1024 × 768
16M (true color)*
60 and 75
1280 × 1024
256
60
1280 × 1024
65K (high color)*
60
1280 × 1024
16M (true color)*
60
*With 4-MB video memory only
System Interrupts
Hardware IRQ
System Function
IRQ 0
Refresh Timer
IRQ 1
Keyboard
IRQ 2
Interrupt Controller Cascade
IRQ 3
Controllerless modem (COM 2) shared data/fax
IRQ 4
Serial Port A (COM 1)
IRQ 5
Entertainment Audio*^
IRQ 6
Diskette Drive
IRQ 7
Parallel Port (LPT 1)*
IRQ 8
Real-Time Clock
IRQ 9
Available
IRQ 10
ISDN Modem if present*
IRQ 11
PCI Bus shared with Video, USB, DVD
IRQ 12
Mouse
IRQ 13
Numeric Coprocessor
IRQ 14
Disk Drive (Primary IDE)
IRQ 15
Disk Drive (Secondary IDE)
^Audio must use this setting for game compatibility. Used for audio, MPU-401, and
volume control.
*Default configuration; other configurations are as follows:
Modem - IRQ 4, 10, 11, none
Parallel Port - IRQ 3, 4, 5, 9, 10, none
System Audio - IRQ 7, 9, 10, none
Serial Port - IRQ 3, 5, 7, 9, 10, 12, none
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System
Power
supply
SPECIFICATIONS
System Specifications (continued)
General system specifications
Diskette
drive
Video memory
Hard drives
System interrupts
DVD drive
System I-O
CD drives
System memory
Mouse
System DMA
Fax/modem
Zip drive
l
System I/O
I/O Address (Hex)
System Function (Shipping Configuration)
000 - 00F
DMA Controller # 1
010 - 01F
DMA controller aliases
020
Interrupt Controller # 1 Control Register
021
Interrupt Controller #1 Mask Register
022 - 03D
Interrupt Controller Aliases
040 - 043
Counter/Timer
044 - 04F
Unused
050-053
Counter/Timer Aliases
053-05F
Unused
060
Keyboard Controller Data Register
061
Port B: SERR/IOCHK NMI, Speaker, Refresh
062 - 063
Unused
064
Keyboard Controller Command/Status Register
065 - 06F
Unused
070
NMI mask register (bit 7)
070
RTC/Configuration Memory Index Port (bit 6:0)
071
RTC/Configuration Memory Data Port
072
RTC Extended Index
073
RTC Extended Data
074-07F
Unused
080 - 08F
DMA Page Registers
090 - 091
Unused (alias of DMA page registers if PIIX4.4C.7=0)
092
Port 92 (fast reset and A20 gate)
093 - 09F
Unused (alias of DMA page registers if PIIX4.4C.7=0)
0A0
Interrupt Controller # 2 Control Register
0A1
Interrupt Controller # 2 Mask Register
0A2 - 0B1
Unused
0B2
APM Control
0B3
APM Status
0B4-0BF
Unused
0C0 - 0DF
DMA Controller # 2
0E2 - 0E3
DDC2 Registers
0E4 - 0E5
Master I2C Interface
0E7 - 0E9
Unused
0EA
Ultra I/O Index Register
0EB
Ultra I/O Data Register
0EC- 0EF
Modem Configuration
0F0 - 0F1
Coprocessor Busy Clear/Reset
0F2 - 0F8
Unused
OFA
Unused
0FC-0FF
Unused
100 - 101
Unused
102
Video Controller: POS 102 Register
103-12F
Unused
132 - 16F
Unused
170 - 177
Secondary IDE Controller (CD Drive)
178 - 1EF
Unused
1F0 - 1F7
Primary IDE Controller (Hard Drive)
1F8 - 200
Unused
201
Joystick (Decode in ES 1869)
202 - 21F
Unused
220 - 22F
Entertainment Audio
230 - 25F
Unused
260 - 263
Reserved - Modem use during POST
264 - 277
Unused
278 - 27F
Reserved - Parallel Port (LPT 2)
280 - 2E7
Unused
2E8 - 2EF
Reserved - Serial Port (COM 4)
2F0 - 2F7
Unused
2F8 - 2FF
Modem (COM 2)
330 - 331
MPU-401 (Decode in ES 1869)
332 - 36F
Unused
370 - 377
Reserved - Diskette Drive Controller 2 (370-371 used for
SIO lock/unlock)
378 - 37F
Parallel Port (LPT 1)
380 - 387
Unused
388 - 38B
Audio FM Synthesizer - ES 1869
38C - 3B3
Unused
3B4 - 3B5
Video Controller: Monochrome
3B6 - 3B9
Unused
3BA
Video Controller: Monochrome
3BB
Unused
3BC -3BF
Reserved - Parallel Port
3C0 -3CF
Video Controller: VGA Registers
3D0 - 3D3
Unused
3D4 - 3D5
Video Controller: Color
3D6 - 3D9
Unused
3DA
Video Controller: Color
3DB - 3E7
Unused
3E8 - 3EF
Reserved: Serial Port (COM 3)
3F0 - 3F7
Diskette Controller (Primary)
3F6 - 3F7
IDE Interface (Hard disk and CD or DVD Drive)
3F8 - 3FF
Serial Port (COM 1)
4D0
Interrupt Controller 1 Edge/Level Control
4D1
Interrupt Controller 2 Edge/Level Control
4D2 - 677
Unused
678 - 67A
Parallel Port ECP Mode
778 - 77A
Parallel Port ECP Mode
CF8
PCI Configuration Index (32 bit I/O only)
CF9
Reset Control
CFC - CFF
PCI Configuration Data
46E8
Video Controller: Adapter Sleep
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System
SPECIFICATIONS
Power supply
System Specifications (continued)
Diskette
drive
Hard drives
General system specifications
Video memory
DVD drive
System interrupts
CD drives
System I-O
Mouse
System memory
Fax/modem
System DMA
Zip drive
l
System Memory
Size
Memory Address
System Function
640 K
00000000 - 0009FFFF
Base Memory
128 K
000A0000 - 000BFFFF
Video RAM
32 K
000C0000 - 000C7FFF
Video ROM
32 K
000C8000 - 000CFFFF
Legacy USB Device Header (when legacy
support enabled)
64 K
000D000 - 000DFFFF
Unused
48 K
000E0000 - 000EBFFF
Unused (Not available for option cards. May
use for UMBs.)
16 K
000EC000 - 000EFFFF
16-bit cacheable, shadowable, read-only
memory. Not available for option cards.
64 K
000F0000 - 000FFFFF
System BIOS ROM shadow image
15 M
00100000 - 00FFFFFF
Standard Extended Memory
64 M
01000000 - 04FFFFFF
Rest of Extended Memory
60 M
05000000 - 07FFFFFF
Unused
512 K
08000000 - 0807FFFF
Standard Direct Video Memory
512 K
08080000 - 080FFFFF
Optional Direct Video Memory
1919 M
08100000 - 7FFFFFFF
Unused
16 M
80000000 - 80FFFFFF
Memory mapped I/O devices
~2000 M
81000000 - FDFDFFFF
Unused/System ROM aliases
128 K
FDFE0000 - FDFFFFFF
System ROM (alias)
~32 M
FE000000 - FFFDFFFF
Unused
128 K
FFFE0000 - FFFFFFFF
System BIOS ROM
System DMA
Hardware
System Function (Default)
Alternate Mappings
DMA 0
ECP Parallel
1, 2, none
DMA 1
Entertainment Audio
0, 3, none
DMA 2
Diskette Drive
none
DMA 3
Entertainment Audio
0, 1, none
DMA 4
Internally used for cascading
DMA 5
Available
DMA 6
Available
DMA 7
Available
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
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Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System
SPECIFICATIONS
Power
supply
Power Supply
Diskette
drive
U. S.
Outside U. S.
Nominal Line Voltage
100 to 120 VAC
220 to 240 VAC
Range Input Line
90 to 132 VAC
180 to 264 VAC
Frequency Range
47 to 63 Hz
47 to 63 Hz
Power Factor
0.6
0.6
Fax/modem
Input Power
280 Watts
280 Watts
Zip drive
Input Current
5.2 at 90 VAC
3.6 at 180 VAC
Inrush Current
80 A at 132 VAC
(cold start)
80 A at 264 VAC
(cold start)
Holdup Time
16 ms from zero crossing at
120 VAC
16 ms from zero crossing
at 240 VAC
Full Output Rating
To 122° F and 5,000 ft
To 90° F and 10,000 ft
(derate linearly)
To 50° C and 1524 m
To 32° C and 3048 m
(derate linearly)
Minimum Load
3.0 A on + 5.0 V output
0.04 A on 12 V output
3.0 A on + 5.0 V output;
0.04 A on 12 V output
SuperDisk
drive
Hard drives
Input Specifications
DVD drive
CD drives
Mouse
l
General Specifications
Ambient Temperature Range
Operating
50° to 122° F
10° to 50° C
Storage
-40° to 151° F
-40° to 66° C
Dielectric Voltage Withstand
Input to Ground
Safety Standard
2500 VAC/1 second
UL 1950; CSA 22.2 #950 or CSA 22.2 #234; TUV/VDE EN
60 950 (VDE0805/11.91); EMKO-TSE (74-SEC) 207/93
Input Transient Susceptibility
Common and
Differential Mode
(superimposed on AC
line)
2500 V, 1 µs, damped sinusoidal
600 V, 10 µs pulse
Differential Mode
20% step change in AC input voltage
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
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Home
Removal & Replacement
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Specifications
System
SPECIFICATIONS
Power supply
Diskette
drive
Hard drives
Diskette Drive
Diskettes
Size (in)
3.5 (8.89 cm)
DVD drive
High Density (MB)
1.44
Low Density (KB)
720
CD drives
Mouse
Fax/modem
Zip drive
l
Light
Height
Bytes per Sector
Sectors per Track
Green
One-third
512
High Density
18
Low Density
9
Tracks per Side
High Density
80
Low Density
80
Read/Write Heads
Average Seek Time (ms)
Track-to-Track
2
3
Average
94
Settling Time
15
Latency Average
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SPECIFICATIONS
Power supply
Click link for specifications on Seagate or Western Digital hard drives.
Diskette drive
SuperDisk
drive
Quantum Hard Drives
6.4-GB 8.4GB
Hard drives
DVD drive
CD drives
Mouse
Fax/modem
Zip drive
l
Compaq Part Number
8.4GB
12.8- 19.2GB
GB
352743
334180 352744 352745 320880
6418
6418
8455
8455
8455
8455
12838
12838
19259
19259
65
65
65
65
65
168.16
33.3
140
33.3
168.16 168.16 168.16
33.3
33.3
33.3
2.0
10.5
22.0
1.7
11.5
20.2
2.0
10.5
22.0
2.0
10.5
22
2.0
10.5
22
4000
5400
4000
4000
4000
15449
13266
8557
16383
15449 15449
16384 24876
15449
37317
2
16
8
16
3
16
4
16
6
16
289-483
63
180306
63
289483
63
289483
63
289483
63
128
128
128
128
128
Formatted Capacity
Physical (MB)
Logical (MB)
Drive Type
Transfer Rate
Media (Mbits/sec)
Interface (Mbytes/sec)
Typical Seek Time
(including settling)
Single Track (ms)
Average (ms)
Full Stroke (ms)
Disk Rotational Speed
(RPM)
Cylinders
Physical
Logical
Data Heads
Physical
Logical
Sectors per Track
Physical
Logical
Buffer Size (kB)
Seagate Hard Drives
4.0GB
Compaq Part Number
8.4GB
10.2- 13.5GB
GB
286118 334180 356039 334807
Formatted Capacity
Physical (MB)
Logical (MB)
4019
4019
8445.0 10242
8445.0 10242
13520.1
8455.2
65
65
65
65
87.8
16.7
140
14.05
148
16.6
148.8
16.7
4.0
15.0
27.0
1.7
11.5
20.2
3.0
12.5
21.0
3.2
12.5
20.0
4500
5400
5400
5400
5690
7787
8557
16383
8557
16383
11530
16383
8
16
8
16
8
16
8
16
Physical
Logical
114234
63
180306
63
204320
63
269320
63
Buffer Size (kB)
128
128
128
128
Drive Type
Transfer Rate
Media (Mbits/sec)
Interface (Mbytes/sec)
Typical Seek Time
(including settling)
Single Track (ms)
Average (ms)
Full Stroke (ms)
Disk Rotational Speed
(RPM)
Cylinders
Physical
Logical
Data Heads
Physical
Logical
Sectors per Track
Western Digital Hard Drives
4.0-GB 6.0GB
Compaq Part Number
286118
334180
4019
4019
8445.0
8445.0
65
65
87.8
16.7
140
14.05
4.0
15.0
27.0
1.7
11.5
20.2
4500
5400
5690
7787
8557
16383
8
16
8
16
114-234
63
180306
63
128
128
Formatted Capacity
Physical (MB)
Logical (MB)
Drive Type
Transfer Rate
Media (Mbits/sec)
Interface (Mbytes/sec)
Typical Seek Time
(including settling)
Single Track (ms)
Average (ms)
Full Stroke (ms)
Disk Rotational Speed
(RPM)
Cylinders
Physical
Logical
Data Heads
Physical
Logical
Sectors per Track
Physical
Logical
Buffer Size (kB)
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December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
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Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System
SPECIFICATIONS
Power
supply
Diskette
drive
SuperDisk
drive
DVD3, 4x, 5x Drive
Dimensions
Width
Height
Depth
U. S.
Metric
5.74 in
1.68 in
8.23 in
14.60 cm
4.29 cm
20.80 cm
1.80 lb
0.9 kg
Hard drives
DVD drive
CD drives
Mouse
Fax/modem
Zip drive
l
Weight
Applicable Disc Formats
DVD, Single and Double Layer
CD-ROM, Mode 1 and Mode 2
CD-DA
CD-XA, Mode 2, Form 1 and 2
Photo CD, Single and Multiple
Session
CD-I Ready, and Mode 2, Form 1
and 2
CD-Bridge
CD-R
Block Size
CD-ROM Mode 0
CD-ROM Mode 1
CD-ROM Mode 2
DVD
2352 bytes
2352, 2340,2336, 2048 bytes
2352,2340, 2336, 2048 bytes
2048 bytes
Center Hole
15 mm diameter
Disc Diameter
12 cm, 8 cm
Thickness
1.2 mm
Track Pitch
1.6 µm (CD-ROM); 0.74 µm (DVD)
Laser
Beam Divergence
Output Power
Type
Wave Length
53.5 degrees +/- 1.5 degrees
5 mW
Semiconductor laser GaAIAs
650 nm +/- 25 nm (DVD)
795 nm +/- 25 nm (CD)
Access Time
Random
Full Stroke
DVD:
< 180 ms typical
< 300 ms
CD:
< 120 ms
< 200 ms
Audio Output Level
Line Out
Headphone
1.0 V (RMS) at 47 kW
0.7 V (RMS) at 32 W
Cache Buffer
512 Kb
Sustained Data Transfer Rate
150 KB/sec (1x CD-ROM mode)
1200-3600 KB/sec (24× CAV CD-ROM mode)
2705-5410 KB/sec (4x CAV DVD mode)
Interface Cable Length (Max)
18 in
Typical Startup Time
< 10 sec
Typical Stop Time
< 2 sec
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United States
December 10, 2002
Maintenance and Service Guide
Compaq Presario 5000, 5100, and 5200 Series Computers
MSG index
Product Description
Troubleshooting
Illustrated Parts Catalog
Home
Removal & Replacement
Jumper & Switch Information
Specifications
System
SPECIFICATIONS
Power supply
Diskette
drive
SuperDisk Drive
120MB
SuperDisk
drive
1.7MB
1.44MB
1.2MB
1.2MB
720Kb
640Kb
Total formatted capacity 125,958,144 1,720,320 1,474,560 1,261,568 1,228,800 737,280 655,360
(bytes)
512
512
512
1024
512
512
512
Total number of sectors
246,012
3360
2880
1232
2400
1440
1280
DVD drive
Number of reassignable
spare sectors
170
0
0
0
0
0
0
CD drives
Seek times (including
settling), ms:
70
20
120
70
25
170
70
25
170
70
25
170
70
25
170
70
25
170
70
25
170
41.67
41.67
41.67
41.67
41.67
41.67
41.67
720±5%
720±5%
720±5%
720±5%
800
800
800
800
800
800
800
2,490
135
135
135
135
135
135
8
125
125
125
125
125
125
375-680
150
150
125
125
75
75
Hard drives
Mouse
Fax/modem
Sector size (bytes)
Average
Track-totrack
Maximum
Zip drive
Average latency, ms
l
Motor speed, rpm
Motor start time, ms
Track density, tpi
Track width, µm
720±5% 720±5% 720±5%
Transfer rate, kb/s:
From
diskette
Buffer
(maximum)
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