9353_book_1ATT 6/7/01 1:56 PM Page ii USER’S MANUAL Part 2 900 MHz Cordless Telephone/ Answering System 9353 REVISED 6/7/01 1 2 3 HAND IN USSET E Please also read Part 1 — Important Product Information AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones. 9353_book_1ATT 6/7/01 1:56 PM Page iii © 2001 Advanced American Telephones. All rights reserved. Printed in China. Issue 1AT&T 06/01 9353_book_1ATT 6/7/01 1:56 PM Page iv CONTENTS INSTALLATION ................................1 Before You Install .................................1 Table/Desk Installation.........................3 Wall Installation....................................4 TELEPHONE OPERATION.................5 Make a Call...........................................5 Answer a Call .......................................5 End a Call .............................................5 Redial ...................................................5 Flash/Call Waiting.................................5 Handset Volume ...................................5 Change Channel...................................5 Page/Handset Locator ..........................6 Temporary Tone Dialing.......................7 Handset Ringer Style ............................7 Ringer Off.............................................7 Headset Jack.........................................8 Operating Range ..................................8 ANSWERING SYSTEM OPERATION At Touch Tone Phone ...................15 Connect With the Answering System ..........................15 Voice Menu ........................................15 Remote Access Commands ................15 BATTERIES....................................17 Charging the Handset Battery Pack ...................................17 Replacing the Handset Battery Pack ...................................17 IN CASE OF DIFFICULTY................18 TELEPHONE MEMORY.....................9 Store Memory Numbers.......................9 Dial Memory Numbers.........................9 Change/Replace a Stored Number.......9 Store a Pause in a Memory Number ....9 Directory Label ....................................9 ANSWERING SYSTEM OPERATION At The Base .................................10 Audible Indicators..............................10 Set the Clock......................................10 About Mailboxes ................................10 About Announcements ......................10 Record Your Announcement ..............11 Answering System Feature Setup.......12 Feature Summary ...............................12 Listen To, Save & Delete Messages .....13 Call Screening/Intercept ....................14 Record a Memo..................................14 Message Window Display...................14 iv 9353_book_1ATT 6/7/01 1:56 PM Page v 9353_book_1ATT 6/7/01 1:56 PM Page 1 INSTALLATION Before You Install 1 2 Choose a location for the base near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch. Install the handset battery. b) Plug battery pack connector into handset. Use only AT&T battery 3301 (SKU# 91076). a) Remove battery compartment cover by pressing on the indentation and sliding downward. c) Place battery pack and wires in compartment. d) Replace cover by sliding it up into place. 1 9353_book_1ATT 6/7/01 1:56 PM Page 2 INSTALLATION 3 Attach the belt clip to the cordless handset (optional). To attach 2 To remove 9353_book_1ATT 6/7/01 1:56 PM Page 3 INSTALLATION Table/Desk Installation Modular telephone jack 1 2 Standard electrical outlet Connect the telephone line cord. Connect the power cord. The ANSWER ON/OFF light goes on, and CL flashes in the Message Window. Use only the power cord supplied with this product. If you need a replacement, call 1 800 222–3111. 3 4 5 Charge the handset battery. Place the handset in the base. Charge the battery for at least 24 hours the first time. After the first charge, the battery is typically fully charged overnight. Check for dial tone. After the batteries are charged, pick up the handset and press P; you should hear a dial tone. Set the dial mode. If you have touch tone service, the phone is ready to use as soon as the batteries are charged. If you have dial pulse (rotary) service, you’ll need to change the dial mode. When the phone is off, press G, *, #, M to set the dial mode to dial pulse. To return to touch tone dialing, press G, *, *, M. 3 9353_book_1ATT 6/7/01 1:56 PM Page 4 INSTALLATION Wall Installation 1 2 3 Connect the telephone line cord. Connect the power cord. The ANSWER ON/OFF light goes on, and CL flashes in the Message Window. Use only the power cord supplied with this product. If you need a replacement, call 1 800 222–3111. Mount the base on the wall. a) Align holes on base with mounting studs on wall jack. b) Place power cord as shown. c) 4 4 Pull base down on mounting studs until it locks into place. Follow Steps 3–5 in “Table/Desk Installation.” 9353_book_1ATT 6/7/01 1:56 PM Page 5 TELEPHONE OPERATION Answer a Call Lift handset from base — OR — Press any key. On steadily: Handset in use Flashing: Line ringing Blinking: Programming mode Flashing slowly: Battery low End a Call Place handset in base — OR — Press O. Exit programming without saving. Cancel a page. Make a Call Press and wait for light to go on steadily. Flash/Call Waiting Access special telephone company subscriber services. Redial Press P, then press r to call the last number dialed (up to 16 digits). Temporary Tone Change Channel Press to switch to a clearer channel. Handset Volume Adjust volume of what you hear through the handset. 5 9353_book_1ATT 6/7/01 1:56 PM Page 6 TELEPHONE OPERATION Page/Handset Locator Press once to page the handset for up to one minute; press twice to cancel. 1 3 2 Indicates handset is in base 6 Flashing: a call is coming in On steadily: the handset is in use 9353_book_1ATT 6/7/01 1:56 PM Page 7 TELEPHONE OPERATION Temporary Tone Dialing If you have dial pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing *. This is useful if you need to send touch tone signals for access to telephone banking or long-distance services. 1 Dial the number. 2 Press *. Buttons pressed after this send touch tone signals. 3 After you hang up, the phone automatically returns to dial pulse (rotary) service. Handset Ringer Style You can select from four different handset ringer styles. 1 Make sure the handset is off. 2 Press G, #. 3 Press 1, 2, 3, or 4 to select your ringer style. You will hear a sample of the ringer style. 4 Press M. Ringer Off 1 Make sure the handset is off. 2 Press G, #. 3 Press 5. 4 Press M. To turn the ringer on again, see “Handset Ringer Style.” 7 9353_book_1ATT 6/7/01 1:56 PM Page 8 TELEPHONE OPERATION Headset Jack You can use this telephone hands-free when you install any AT&T 2.5 mm headset, purchased separately. Plug the headset into the jack under the small rubber flap. Do not force the connection, but make sure the plug fits securely Operating Range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office. For best performance, keep the base antenna fully upright. If you receive a call while you are out of range, the handset might not ring — or if it does ring, the call might not connect when you press P. Move closer to the base, then press P to answer the call. If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base. If you move out of range without pressing O, your phone will be left “off the hook.” To hang up properly, walk back into range, periodically pressing O. 8 9353_book_1ATT 6/7/01 1:56 PM Page 9 TELEPHONE MEMORY This cordless phone can store 10 telephone numbers, each up to 16 digits long. You can dial numbers stored in memory just by pressing P, M and a number button. Directory Label Store Memory Numbers 1 Make sure the handset is off. 2 Press G. The light blinks. 3 Press the number button (0–9) where you want to store the telephone number. 4 Dial the telephone number (up to 16 digits) — OR — Press r to store the last number dialed. 5 Press M. Change/Replace a Stored Memory Number Store a new number in its place. Use the included selfadhesive directory label to keep a record of the numbers (or names) stored in memory. It’s best to write on the label before applying it to the phone. Store a Pause in a Memory Number Press to store a two-second pause in the dialing sequence. Each press adds another two-second pause and counts as one digit. Dial Memory Numbers 1 Press P. 2 Press and release M, then press the number button (0–9) where the memory number is stored. 9 9353_book_1ATT 6/7/01 1:56 PM Page 10 ANSWERING SYSTEM OPERATION AT THE BASE Audible Indicators This system gives you voice prompts for feature operations and voice confirmations when you press a button or complete an operation. Set the Clock 1 2 3 4 5 With answering system on, press U until the system announces,“Change clock.” Press S until the system announces the correct day, then press t. Press S until the system announces the correct hour, then press t. Press S until the system announces the correct minutes, then press t. The system announces the current clock setting. Press an MBOX/STOP button to exit programming. About Mailboxes This answering system has three voice mailboxes. Callers using a touch tone phone can select the mailbox in which their messages will be recorded by pressing * 1, * 2, or * 3 while the system plays the outgoing announcement. All other messages will be recorded in Mailbox 1. About Announcements • • • • • 10 You can record up to two different announcements — one for normal answering and one for when you’ve set the system to play the announcement only. Use normal answering when you want the system to record callers’ messages. Use Announce Only when you want to give information to callers without accepting messages. If you choose not to record an announcement, the system answers with a pre-recorded announcement. The normal answering pre-recorded announcement says: “Hello. Please leave a message after the tone.” The Announce Only pre-recorded announcement says: “We’re sorry, messages to this number cannot be accepted.” By setting Announce Only to On or Off, you decide which announcement your callers will hear when the system answers a call (the system comes set for normal answering, with Announce Only turned off). See “Change Announce Only” on page 12 to change your announcement selection. 9353_book_1ATT 6/7/01 1:56 PM Page 11 ANSWERING SYSTEM OPERATION AT THE BASE Enter Answering System feature setup and choose a feature to set Select a feature setting Confirm/review feature setting Turn Answering System on or off Record outgoing announcement Delete outgoing announcement, messages 1 3 2 Record Your Announcement NOTE: If you have assigned different mailboxes to different people, be sure to tell callers in your announcement to press * 1, * 2, or * 3 while the announcement is playing to leave a message in the appropriate mailbox. Remember to leave a few seconds blank at the end of your recorded announcement to allow callers time to select a mailbox. 1 2 Press U until you hear “Change announcement.” Press /. After you hear “Now recording” followed by a beep, speak toward the base to record an announcement up to 90 seconds long. NOTE: You may wish to leave several seconds of blank time at the end of your recorded announcement to allow callers enough time to select a mailbox. 3 Press any MBOX/STOP button to stop recording. The system plays back your recorded message. To review your announcement at any time: 1 Press U until you hear “Change announcement.” 2 Press any MBOX/STOP button. To delete your announcement: Press D during announcement playback. The system will use the pre-recorded announcement until you record a new one. 11 9353_book_1ATT 6/7/01 1:56 PM Page 12 ANSWERING SYSTEM OPERATION AT THE BASE Answering System Feature Setup You can set up one feature at a time, or you can set up a feature and then move on to set up another feature. 1 Make sure the answering system is on. 2 Press and release U until you hear the system announce the feature you want to set. Refer to the “Feature Summary” below for a description of the features and your choices. 3 Press S to hear the feature’s settings. 4 Press t to confirm your selection. Feature Summary Default settings indicated by *. System announces: Description/directions: “Change remote access code” Set the remote access code you will use 19 * to access features and functions of the answering system from a touch tone phone. “Change clock” Set the clock: After you set the day, repeat Steps 2 and 3 in “Answering System Feature Setup” to set hours and minutes. “Change message alert” Off * On When Message Alert is turned on, the base beeps once every 10 seconds when new messages have been received. “Change announce only” Off * On When you turn Announce Only on, callers hear your announcement,but cannot leave a message. “Change base ringer” On * Off Turn the base ringer on or off. “Change number of rings” 2 4* 6 Toll Saver Choose how many times the phone will ring before the system answers a call. With Toll Saver active, the system answers after two rings when you have new messages and after four rings when you have no new messages. NOTE: Exit Feature Setup at any time by pressing an MBOX/STOP button. 12 9353_book_1ATT 6/7/01 1:56 PM Page 13 ANSWERING SYSTEM OPERATION AT THE BASE Listen To, Save & Delete Messages The system automatically saves your messages until you delete them, and can store approximately 15 minutes of messages, memos, and announcements (up to a maximum of 99 messages). After playing a message, the system announces the day and time it was received. While the message plays, the Message Window displays the number of the message. After playing the last message in a mailbox, the system announces “End of messages.” If the system has less than five minutes of recording time left, it announces remaining time. Message Window Adjust Playback Volume Delete Messages • Press to delete the message that’s playing. • Hold, then press an MBOX/STOP button to delete all messages in that mailbox. • You cannot delete a message until it’s been reviewed; deleted messages cannot be recovered. Press to repeat a message; hold to slow down playback. System beeps three times at highest or lowest setting. 1 3 2 Press to skip to the next message; hold to speed up playback. Play Messages Press to play messages in a mailbox. Press again to stop playback. 13 9353_book_1ATT 6/7/01 1:56 PM Page 14 ANSWERING SYSTEM OPERATION AT THE BASE Call Screening/Intercept 1 2 3 Make sure the answering system is on, and set the message playback volume control above level 1 so you can hear the caller’s message. If you decide to take the call, press P on the handset. If you pick up an extension phone during the announcement and the announcement does not stop right away, press and release the telephone switchhook. Record a Memo You can record a memo up to four minutes long to store as an incoming message. 1 Press and release /. 2 Press an MBOX/STOP button to select a mailbox for the memo. After the beep, speak toward the microphone. The Message Window displays the length of your memo. 3 To stop recording, press the MBOX/STOP button again. Message Window Display Window Displays: When: 0 No new messages in any mailbox 1 – 98, flashing Total number of messages in all mailboxes 0 – 99 ↔ F Memory is full, or total number of messages is 99 Counting 1 to 99 Duration of Announcement or Memo recording 99, flashing Length of recording is more than 99 seconds 1 – 99 Current message number during message playback 1 – 8, steady for one second Indicates volume level selected when VOLUME + or VOLUME - is pressed 00 – 99 Current Remote Access Code while setting A Announce Only mode ON or OFF, steady for one second Displayed when any setting is changed from On or Off CL ↔ normal display Clock needs to be set –– System is answering a call or is in remote operation – – , flashing System is in programming mode or initializing 14 9353_book_1ATT 6/7/01 1:56 PM Page 15 ANSWERING SYSTEM OPERATION AT TOUCH TONE PHONE Connect with the Answering System You can access many features of this system remotely from a touch tone phone. 1 2 3 4 Dial your telephone number. When the system answers, press #, then enter your Remote Access Code (preset to 19). The system beeps twice. Within two seconds, enter a remote command (see “Remote Access Commands” on page 16). Press * 0 to exit remote operation. Voice Menu The system has voice prompts to help you with remote operation. Press * 5 to hear the menu while remotely connected to the answering system. Remote Access Commands Function: Command: Play messages in a mailbox Press #, then the appropriate mailbox number (1, 2, or 3). The system plays new messages. If there are no new messages, the system plays old messages. Repeat a message Press # 4 while message is playing; each press backs up another message. Skip a message Press # 6 while message is playing; each press advances another message. Stop Press # 5. Save messages Hang up. Delete message Press # 9 while message is playing. Review announcement Press # 7; system plays announcement, then beeps. Record announcement Press * 7; after beep, record announcement, press # 5 to stop. System plays back announcement. 15 9353_book_1ATT 6/7/01 1:56 PM Page 16 ANSWERING SYSTEM OPERATION AT TOUCH TONE PHONE Remote Access Commands Function: Record memo (continued) Command: Press * 8; then mailbox number where you want memo recorded; speak after beep; press # 5 to exit. End remote access call Press * 0. Turn system off Press # 0; the system announces, “Machine off.” Press # 0 again to turn the system back on. Turn system on When system is off, it answers after 10 rings and announces, “Please enter your remote access code.” Press #, then enter your remote access code. NOTE: The remote access call will automatically end if 20 seconds go by with no key being pressed (other than when recording or playing messages or announcements). 16 9353_book_1ATT 6/7/01 1:56 PM Page 17 BATTERIES Charging the Handset Battery Pack This battery should remain charged up to six days with the ringer turned on and up to 12 days with the ringer off. A fully charged battery provides an average talk time of about six hours. The battery pack needs charging when: • A new battery is installed in the handset. • The phone beeps twice when you press P. • The phone light flashes slowly. Place the handset in the base so the CHARGING light turns on. The battery pack is typically fully charged in eight hours. You can keep the battery fully charged by returning the handset to the base after each use. If you repeatedly get a low battery indicator, even after eight hours of charging, the battery should be replaced. Use only AT&T battery 3301 (SKU# 91076). CAUTION: Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specified in the User’s Manual, Part 1. Replacing the Handset Battery Pack 1 2 3 4 5 Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward. Lift out the old battery pack and disconnect. Plug battery pack connector into handset. Place the battery pack and wires in the compartment. Replace the cover by sliding it up into place. The new battery pack must be charged before using the phone. Place the handset in the base and allow it to charge for at least 24 hours the first charge. The telephone might operate before that, but for best performance, let the battery pack charge fully. 17 9353_book_1ATT 6/7/01 1:56 PM Page 18 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase. If the phone doesn’t work at all, check these items first: • • • • • • Make sure the AC adapter is plugged into an outlet not controlled by a wall switch. Make sure the telephone line cord is plugged firmly into the base unit and the modular jack. Make sure the base antenna is fully upright. If the handset does not beep when you press P, the battery might need charging. Make sure the battery pack is installed correctly. If you have dial pulse (rotary) service on your phone line, make sure the dial mode is set to dial pulse (see INSTALLATION). If the above suggestions don’t solve the problem, try re-initializing the handset and base: 1 2 3 4 5 6 Disconnect the power to the base. Remove the handset battery pack. Wait a few minutes. Connect the power to the base. Insert the handset battery pack. Put the handset in the base to re-initialize. If you hear a two-beep signal when you try to use the handset: • • You might be out of range. Move closer to the base and try again. If moving closer to the base doesn’t help, try following the directions above for re-initializing the handset and base. If the phone does not ring when you receive a call: • • • • • 18 Make sure the handset ringer is on. Make sure the telephone line cord is connected firmly to the base and the telephone jack. Make sure the AC adapter is plugged firmly into an outlet not controlled by a wall switch. You might be too far from the base; move closer. You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them. 9353_book_1ATT 6/7/01 1:56 PM Page 19 IN CASE OF DIFFICULTY If you hear noise or interference when using the phone: • • • • • • Make sure the base antenna is fully upright. You may be out of range. Move closer to the base. Press and release C to change to another of the 30 channels available. If noise is exceptionally loud, move closer to the base before changing channels. Household appliances plugged into the same circuit as the base can sometimes cause interference. Try moving the appliance or the base to another outlet. The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor. If the buttons don’t work, try placing the handset in the base for at least 15 seconds. If you hear other calls while using your phone: • • Press C to change to another channel. Disconnect the base from the modular jack and plug in a corded telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone service company. If you lose a call after changing channels: You were probably almost out of range. Move closer to the base before changing channels. Before placing another call, set the handset in the base for at least 15 seconds. If you are unable to operate special telephone services or other equipment requiring touch tone signals: If you have dial pulse (rotary) service, follow the directions under “Temporary Tone Dialing” in the TELEPHONE OPERATION section of this manual. If messages are incomplete: • • • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes. If the caller pauses for more than seven seconds, the system stops recording and disconnects the call. If the system’s memory becomes full during a message, the system stops recording and disconnects the call. 19 9353_book_1ATT 6/7/01 1:56 PM Page 20 IN CASE OF DIFFICULTY If you have difficulty hearing messages: Check the volume setting. If the system does not answer after the correct number of rings: • • • • Make sure that the answering system is on. If Toll Saver is on, the number of rings changes to two when you have new messages waiting. In some cases, the system may be affected by the ringing system used by the local telephone company. If the memory is full or the system is off, the system answers after 10 rings. If CL appears in the Message Window: You need to reset the clock. If the system does not respond to commands from a remote touch tone phone: • • • • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code. Make sure you enter your Remote Access Code correctly. There may be noise or interference on the phone line you are using. Press keys firmly. If your outgoing announcement isn’t clear: • • 20 When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the base. Make sure there is no “background” noise (TV, music, etc.) while you are recording.