Data Sheet
Cisco ME 3600X 24CX Switch
Product Overview
®
The Cisco ME 3600X 24CX Switch is a member of the Cisco ME 3600X Series Ethernet Access Switches
product series, a multiservice access platform optimized for Carrier Ethernet deployments. As Carrier Ethernet
access networks converge, a versatile platform like the Cisco ME 3600X 24CX allows service providers to offer
multiple services from the same access device. Built for the convergence of wireline and wireless services, the
Cisco ME 3600X 24CX offers a combination of Gigabit Ethernet, 10-Gigabit Ethernet, time-division multiplexing
(TDM), and timing services. Build upon an architecture that is similar to existing switches in the Cisco ME 3600X
Series, the 24CX allows service providers to initiate Multiprotocol Label Switching (MPLS) -based VPN services
from within the access layer. Designed around crucial Carrier Ethernet features that simplify network operation,
the Cisco ME 3600X 24CX supports premium services with enhanced service-level agreement (SLA) capabilities.
An optional “pay-as-you-grow” feature and service activation model gives service providers a flexible, costeffective solution.
The Cisco ME 3600X-24CX Switch (Figure 1) is 2-rack-unit (2RU), fixed-form-factor platform with the following
interface build into the system:
●
24 GE ports including 8 dual-purpose ports (10/100/1000 and Small Form-Factor Pluggable [SFP]) and 16
SFP ports
●
4 10-Gigabit Ethernet Small Form-Factor Pluggable (XFP) ports
●
16 T1/E1 ports
●
4 OC3 ports
Figure 1.
Cisco ME 3600X 24CX Switch
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 1 of 1
Benefits
Created for the delivery of today and tomorrow’s access services, the Cisco ME 3600X 24CX supports existing
and next-generation features and technology while remaining operationally simple to deploy and manage. It offers
the following major benefits.
Powered by the Cisco Carrier Ethernet ASIC
Powered by the Cisco Carrier Ethernet application-specific integrated circuit (ASIC), designed specifically for
service providers, the Cisco ME 3600X 24CX delivers essential Carrier Ethernet technologies including
hierarchical quality of service (HQoS), MPLS, and Virtual Private LAN Services (VPLS). This custom and
advanced ASIC design provides uninterrupted line rate performance while delivering complex and taxing services
such as access control list (ACL) and HQoS. The Carrier Ethernet ASIC integrates Cisco traffic management
innovation to deliver intelligent packet switching and routing operations.
MPLS in the Access Layer
The Cisco ME 3600X 24CX extends MPLS into the access layer by allowing service providers to initiate MPLSbased Layer 2 and Layer 3 VPN services from within the access layer. The Cisco ME 3600X 24CX gives service
providers the ability to expand MPLS toward their network edge to gain the advantages of a single unified MPLS
control plane across their networks. The Cisco ME3600X 24CX offers full VPLS support allowing multipoint
services definition. For additional flexibility, VPLS can be deployed as a full mesh or with a hierarchy (HVPLS).
Pay-as-You-Grow Investment Model
The use of licensing to activate features on the Cisco ME 3600X 24CX allows service providers to customize and
schedule their investment in access features for a time when network growth and customer demand justify the
investment. Unlike investments in the core and edge, where the physical location of network assets has minimal
impact on their accessibility and usage, the ROI on an access element is heavily influenced by its location in the
network and proximity to customers. The ability to deploy the Cisco ME 3600X 24CX and later activate features as
demand and growth or service activation dictate, with little if any need for service calls, delivers highly
measureable investment protection. This allows flexible timing for deploying MPLS, TDM or 10-Gigabit Ethernet
services, and boosting service capacity.
Advanced Service-Level Agreements
Service-aware quality of service (QoS) allows service providers to expand and differentiate their services portfolio
with highly advanced and differentiating SLAs. The HQoS capabilities of the Cisco ME 3600X 24CX scale to eight
queues per service, three levels of scheduling, and buffer volumes capable of accommodating today’s most
demanding wireline and wireless applications.
Mobile Timing and Synchronization Services
The Cisco ME 3600X 24CX provides the timing services required in today’s converged access network to support
mobile solutions including Radio Access Network (RAN) applications, and offers integrated support for the
Building Integrated Timing Supply (BITS), 10 MHz, 1 Pulse Per Second (1PPS) and Time Of Day (ToD) interfaces.
The Cisco ME 3600X 24CX also supports synchronous Ethernet (SyncE) with Ethernet Synchronization
Messaging Channel (ESMC) and Synchronization Status Messages (SSM) to allow excellent clock source
traceability. The Cisco ME 3600X 24CX hardware is ready for IEEE-1588, and can act as the source for network
clocking for TDM, SDH and SONET interfaces and SyncE.
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Operational Efficiency for Carrier Ethernet Access Deployments
The Cisco ME 3600X 24CX features major enhancements that help service providers simplify and facilitate the
management of their networks, resulting in diminishing operational costs. This unique feature set allows the Cisco
ME 3600X 24CX to be deployed in a variety of applications including business service with 10-Gigabit Ethernet
User Network Interface (UNI) and Ethernet mobile backhaul. These features enhance performance awareness,
facilitate troubleshooting, and simplify service turn-up and restoration, ultimately reducing operational costs.
“Dying gasp” for power indicators and four external alarm inputs to detect changes in remote sites further help
service providers manage the health of network elements.
High-Performance Hardware
Based on the Cisco Carrier Ethernet ASIC, the Cisco ME 3600X 24CX is a nonblocking switching system
providing line-rate Carrier Ethernet performance. The custom Cisco Carrier Ethernet ASIC technology delivers
next-generation Carrier Ethernet service integration without impacting line-rate performance. The 2RU switch
holds two slots for hot-swappable and redundant power supplies. Three fans are integrated into each power
supply, providing fan redundancy. High availability is also achieved on the Cisco ME 3600X 24CX through
proactive diagnostic tools including Generic On-Line Diagnostics (GOLD) and Onboard Failure Logging (OBFL).
These tools help service providers avoid potential problems before they occur and troubleshoot and diagnose
problems once identified.
Universal Customer Premises Equipment
With all interfaces build in, this fixed-form-factor platform is versatile and can cover many deployment scenarios
including Gigabit Ethernet and 10-Gigabit Ethernet along with TMD deployments. The licensing mechanism
supports enabling TDM or additional 10-Gigabit Ethernet interfaces as required for a particular deployment,
allowing service providers to customize the configuration of the device and pay only when their services grow. This
mechanism also allows for investment protection, as one can always turn on additional services or interfaces on
demand. With support for extended temperatures, the Cisco ME 3600X 24CX can be deployed in harsh
environments and remote locations, allowing service providers to extend their Carrier Ethernet networks and also
save money on air conditioning.
Table 1 lists the hardware parts available for the Cisco ME 3600X 24CX.
Table 1.
Cisco ME 3600X 24CX Switch Hardware Options
Part Number
Product Name
ME-3600X-24CX-M
Cisco ME 3600X 24CX Switch
PWR-ME3KX-AC
Cisco ME 3800X Series field-replaceable AC power supply and fan module
PWR-ME3KX-DC
Cisco ME 3800X Series field-replaceable DC power supply and fan module
PWR-ME3KX-AC=
Cisco ME 3800X Series spare field-replaceable AC power supply and fan module
PWR-ME3KX-DC=
Cisco ME 3800X Series spare field-replaceable DC power supply and fan module
ME-FANTRAY=
Cisco ME 3800X Series spare fan tray
ME-FANTRAY-XL=
Cisco ME 3600X 24CX XL spare fan tray
RCKMNT-ME3CX-ETSI
ETSI Rack mount option for the Cisco ME 3600X 24CX
RCKMNT-ME3CX-ETSI=
Spare ETSI rack mount option for the Cisco ME 3600X 24CX
RCKMNT-ME3CX-19IN=
Spare 19-in. rack mount option for Cisco ME 3600X 24CX
ME-3600X-24CX-M=
Spare Cisco ME 3600X 24CX Switch
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 3 of 10
The Cisco ME 3600X 24CX Switch supports a wide range of SFP and XFP optic modules. Table 2 lists their part
numbers.
Table 2.
SFP and XFP Modules Supported with Cisco ME 3600X 24CX
Part number
SFP
GLC-FE-100FX-RGD, GLC-FE-100LX-RGD, GLC-LX-SM-RGD, GLC-SX-MM-RGD, GLC-ZX-SM-RGD, GLC-BX-U,
GLC-BX-D, and GLC-EX-SMD
XFP
XFP-10G-MM-SR, XFP10GLR192SR-RGD, XFP10GER192IR-RGD, XFP10GZR192LR-RGD, XFP10GLR-192SR-L,
XFP10GER-192IR-L, XFP-10GZR-OC192LR, and DWDM-XFP-C
Flexible Software Options
®
The Cisco ME 3600X 24CX supports the Cisco IOS Software activation feature. With this feature, Cisco IOS
Software feature sets can be activated by Cisco software licenses. This flexibility allows service providers to invest
in software resources only when their businesses need it. The Cisco ME 3600X 24 CX offers two different Cisco
IOS Software licenses:
●
The Metro IP Access license offers advanced QoS, Carrier Ethernet Layer 2 features, Ethernet
operations, administration, and maintenance (OAM), Layer 3 features for advanced IP routing protocols,
multi-VPN routing, and Forwarding Customer Edge (multi-VRF CE) capabilities.
●
The Advanced Metro IP Access license adds the following capabilities to the Metro IP Access image:
MPLS, Ethernet over MPLS (EoMPLS) pseudowires, VPLS, MPLS traffic engineering (TE), Fast Reroute
(FRR), and MPLS VPN support.
Table 3 lists the main features in the Cisco IOS Software licenses for the Cisco ME 3600X 24CX Switch.
Table 3.
Feature Sets in Cisco ME 3600X 24CX Licenses
Metro IP Access
Advanced Metro IP Access
Layer 2: Ethernet virtual circuit (EVC) and 802.1Q
All features in Metro IP Access
IP routing: Routing Information Protocol (RIP), Open Shortest Path First (OSPF),
Enhanced IGRP (EIGRP), Intermediate System to Intermediate System (IS-IS),
Border Gateway Protocol (BGP), and Bidirectional Forwarding Detection (BFD)
MPLS
PIM (SM, DM, and SSM), SSM mapping
MPLS TE and FRR
Ethernet OAM (802.1ag, 802.3ah, E-LMI, 1731 FM and PM)
MPLS OAM
MST, REP, and Flexlink
MPLS VPN
SyncE, ESMC, SSM, T1/E1 line timing, and BITS
EoMPLS
Switch Database Management (SDM) templates
VPLS and HVPLS
Multi-VRF CE (VRF-lite) with service awareness :Address Resolution Protocol
(ARP), ping, Simple Network Management Protocol (SNMP), syslog, traceroute,
FTP, and Trivial FTP (TFTP)
Pseudowire redundancy
TDM pseudowire
MPLS Transport (TP)
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Page 4 of 10
With all interfaces build in the chassis, service providers can enable TDM and additional 10-Gigabit Ethernet
interfaces only when needed using the interfaces license. The Cisco ME 3600X 24CX supports the following
interface licenses.
●
The 2 Ports 10GE Upgrade license enables the third and fourth 10-Gigabit Ethernet interfaces. The first
two interfaces are enabled by default and do not require licenses. Table 4 shows the modes of operation
supported with their respective interface configurations. To provide more flexibility, the mode of operation is
software-selectable by the user.
●
The 4 Ports T1/E1 license enables four T1/E1 interfaces.
●
The 16 Ports T1/E1 license enables all 16 T1/E1 interfaces.
Table 4.
Cisco ME 3600X 24CX Switch Modes of Operation
Mode of Operation 1:
24GE + 2 10GE Interfaces
Mode of Operation 2:
8GE + 4 10GE Interfaces
2 port 10GE Upgrade license
Not required
Required
GE Interfaces
24
8
10GE Interfaces
2
4
T1/E1 Interfaces
Supported; require T1/E1 license
Supported; require T1/E1 license
Table 5 lists all the feature and interface licenses options available.
Table 5.
Cisco ME 3600X 24CX Switch Software Options
Part Number
Product Name
License Options
ME3600X-I
Cisco ME 3600X Series Metro IP Access Software Paper License
ME3600X-A
Cisco ME 3600X Series Advanced Metro IP Access Software Paper License
ME3600X-2X10G-CX
2 Ports 10G License PAK for ME 3600X 24CX Switch
ME3600X-4T1E1
4 Port T1/E1 License Paper PAK for ME 3600X Series
ME3600X-16T1E1
16 Port T1/E1 License E-Delivery PAK for ME 3600X Series
Product Activation Keys
ME3600X-LIC=
Product activation key for ME 3600X Series (Paper Delivery)
L-ME3600X-LIC=
Product activation key for ME 3600X Series (E-Delivery)
License Upgrade Options
L-ME3600X-A
Cisco ME 3600X Series Advanced Metro IP Access Software E-License
L-ME3600X-2X10G-CX
2 Ports 10G License E-delivery PAK for ME 3600X 24CX Switch
L-ME3600X-4T1E1
4 Port T1/E1 License Paper PAK for ME 3600X Series
L-ME3600X-16T1E1
16 Port T1/E1 License E-Delivery PAK for ME 3600X Series
Software Options
S360XTVT-15202S
Cisco ME 3600 24CX IOS Universal Without Crypto TAR, Release 15.2(2)S
S360XTVT-15204S
Cisco ME 3600 24CX IOS Universal Without Crypto TAR, Release 15.2(4)S
S360XTVK9T-15202S
Cisco ME 3600 24CX IOS Universal TAR, Release 15.2(2)S
S360XTVK9T-15204S
Cisco ME 3600 24CX IOS Universal TAR, Release 15.2(4)S
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 5 of 10
Main Features
Table 6 lists the features of the Cisco ME 3600X 24CX Switch.
Table 6.
Cisco ME 3600X 24CX Features
Features
Ethernet Services
Specification
● EVCs for:
◦
QinQ
◦
Selective QinQ
◦
Inner and outer VLAN classification
● Layer 2 Protocol Tunneling (L2PT)
● HVPLS, VPLS, Virtual Private Wire Service (VPWS), EoMPLS, pseudowire redundancy
Layer 3 Services
● Layer 3 routing
● IPv4 and IPv6 dual stack
● IPv4 routing: BGP, IS-IS, OSPF
● Hot Standby Router Protocol (HSRP)
● Virtual Router Redundancy Protocol (VRRP)
● IPv6 routing: BGP, IS-IS, OSPF
● IPv6 Provider Edge (6PE)
● IPv6 VPN over MPLS (6VPE)
● MPLS
● Label Distribution Protocol (LDP)
● Targeted LDP (TLDP)
● Resource Reservation Protocol (RSVP)
● Differentiated Services (DiffServ)-aware traffic engineering
● MPLS L3VPN
● MPLS Traffic Engineering (including TE-FRR)
● Carrier Supporting Carrier (CsC) with BGP as CE-PE routing protocol
● BGP with label distribution (RFC 3107)
● Routed pseudowire
● Integrated Routing and Bridging (IRB)
TDM Pseudowire
● Support for MPLS
● Pseudowire setup and maintenance using LDP: RFC 4447
● Structure-Agnostic TDM over Packet (SAToP): RFC 4553
● Circuit Emulation Service over Packet Switched Network (CESoPSN): RFC 5086
QoS
● Up to 4000 egress queues per system
● Class-Based Weighted Fair Queuing (CBWFQ)
● Priority queuing
● 2-rate 3-color (2R3C) ingress policing, egress policing (1R2C) for low latency queuing (LLQ)
● Ingress and egress marking class of service (CoS), differentiated services code point (DSCP), and MPLS
experimental bits
● Egress shaping per port and per queue
● Modular QoS CLI (MQC)
● 3-level HQoS
● Classification based on inner and outer CoS or VLAN ID
● Copy inner to outer CoS
● Weighted Random Early Detection (WRED)
● IPV6 QoS
Multicast
● IPv4 multicast
● Protocol Independent Multicast sparse mode (PIM-SM), PIM Source-Specific Multicast (PIM SSM), and PIM
SSM mapping
● Internet Group Management Protocol Versions 1, 2, and 3 (IGMPv1, v2, and v3)
● IGMPv1, v2, and v3 snooping on switchport, EVC interfaces, and pseudowires.
● PIMs snooping
● IPv4 multicast per VRF Lite
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Page 6 of 10
Features
Specification
● Authentication, authorization and accounting (AAA); TACACS+; Secure Shell (SSH) Protocol; MAC limiting
per Ethernet flow point (EFP) or bridge domain; and unicast, multicast, and broadcast storm control
blocking on any interface or port
● Layer 2 ACLs
Security
● Layer 3 ACLs
● ACL on switchport, EVC, and routed interfaces
● Mac limit per bridge domain or VPLS instance
● Control plane policing
● DHCP snooping with option 82
● Dynamic ARP Inspection (DAI)
● Resilient Ethernet Protocol
● IEEE 802.1w Rapid Spanning Tree Protocol (RSTP)
Availability
● IEEE 802.1s Multiple Spanning Tree Protocol (MST)
● Per-VLAN Rapid Spanning Tree (PVRST+)
● MPLS TE FRR
● Flexlink
● BFD for Static, ISIS, OSPF, and BGP
● BFD over Switched Virtual Interface (SVI)
● BFD triggered FRR
● 802.3ad link aggregation bundles
● MPLS IGP-LDP synchronization
Operations, Administration, and
Maintenance
● CFM (802.1ag)
● Link OAM (802.3ah)
● MPLS OAM
● E-LMI (CE and PE)
● ITU-T Y.1731 FM and PM (ETH-DM and ETH-SLM)
● SNMP
● MIBs
Management
● Embedded Event Manager (EEM 4.0)
● Switch Database Management (SDM)
● 60 days build-in evaluation licenses
● ITU-T Synchronous Ethernet (SyncE) with Ethernet Synchronization Messaging Channel (ESMC) and
Synchronization Status Messages (SSM)
● T1/E1 line timing
Timing
● BITS
● 10MHz
Product Specifications
Tables 7 through 9 list product, power, and environmental specifications for the Cisco ME 3600X 24CX Switch.
Table 10 lists standards and protocols, and Table 11 gives safety and compliance information.
Table 7.
Product Specifications
Description
Cisco ME 3600X-24CX Switch Specifications
Performance
Forwarding bandwidth: Cisco ME 3600X 24CX AC or DC: 48 Gbps
Forwarding rate: Cisco ME 3600X 24CX AC or DC: 65 Mpps
Configurable maximum transmission unit (MTU) of up to 9800 bytes, for bridging on Gigabit and 10 Gigabit
Memory
DRAM: 2 GB
Flash: 128 MB
Packet buffer: 44 MB
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Page 7 of 10
Description
Cisco ME 3600X-24CX Switch Specifications
Connectors and cabling
10/100/1000 Ports: RJ-45 connectors, 4-pair category 5 UTP cabling
SFP ports:
● 100BASE-FX and -LX: duplex LC receptacle fiber connectors (multimode and single-mode)
● 1000BASE-BX: single-fiber LC receptacle connector (single-mode fiber)
● 1000BASE-SX, -LX, -EX, and -ZX: duplex LC receptacle fiber connectors (multimode and single-mode
fiber)
XFP ports:
● 10000BASE-SR, -LR, -ER, and -ZR:
● Duplex LC receptacle fiber connectors (multimode and single-mode fiber)
T1/E1 ports: RJ-45 connectors
OC3 and STM1 ports: duplex LC receptacle fiber connectors (multimode and single-mode fiber)
Management console port: RJ-45-to-DB9 cable for PC connections
Management 10/100/1000 Ethernet: RJ-45 connector
BITS and alarm ports: RJ-45 connector
1PPS input: mini-coax connector port
1PPS output: mini-coax connector port
2.048/10MHz input: mini-coax connector port
2.048/10MHz output: mini-coax connector port
1PPS input or output and ToD input or output: RJ45 connector port
Indicators
Per-port status LEDs: link integrity, port disabled, and activity indications
Power input/output status LED
Alarm status LED
SyncE status LED
System status LED
Dimensions
Height: 3.5-in (88.9 mm) – 2RU
Width: 17.5-in (444.5 mm)
Depth: 15.5-in (393.7 mm)
Weight
ME-3600X-24CX-M with FANTRAY-XL and two PWR-ME3KX-AC: 25.5 lb (11.6 kg)
ME-3600X-24CX-M 17.6 lb (8.0 kg)
PWR-ME3KX-AC 2.86 lb (1.3 kg)
PWR-ME3KX-DC 3.10 lb (1.40 kg)
ME-FANTRAY 1.65 lb (0.74 kg)
ME-FANTRAY-XL 2.42 lb (1.1 kg)
Mean time between failure
(MTBF)
ME3600X-24CX-M: 90,000 hours
PWR-ME3KX-DC: 319,000 hours (48V input at 40ºC)
PWR-ME3KX-AC: 328,000 hours (120V at 40ºC)
342,000 hours (230V at 40ºC)
ME-FANTRAY: 2,177,000 hours (12V input at 40ºC)
ME-FANTRAY-XL: 2,298,000 hours (12V input at 40ºC)
Table 8.
Power Specifications
Description
Cisco ME 3600X-24CX Switch Specifications
Power consumption
Cisco ME 3600X-24CX, one AC and one fan tray: 176W (typical), 278W (maximum), 600 BTUs per hour
(typical), 949 BTUs per hour (maximum)
Cisco ME 3600X-24TS, two AC: 287W (maximum), 980 BTUs per hour (maximum)
Cisco ME 3600X-24TS, one DC and one FT: 334W (maximum), 1140 BTUs per hour (maximum)
Cisco ME 3600X-24TS, two DC: 343W (maximum), 1171 BTUs per hour (maximum)
AC input voltage and frequency
100–240VAC, 50–60Hz
DC input voltages
18V to 32VDC, 36V to 72VDC
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Page 8 of 10
Table 9.
Environmental Specifications
Description
Cisco ME 3600X-24CX Switch Specifications
Operating environment and
1
altitude
Normal operating temperature and altitudes:
● –40 to +65ºC, up to 6000 feet (1800m)
● –40 to +55ºC, up to 13,000 feet (4000m)
● –40 to +65C with single fan failure, operational for up to 4 hours
Relative humidity2
3
Acoustic noise
5% to 85%, noncondensing
Maximum: 78 dBA Lwad at 27ºC
Typical: 55 dBA Lwad
Storage environment:
Temperature: –40 to +70ºC altitude: 15,000 ft
1. For extended temperature support, use only ruggedized SFP and XFPs.
2. This may be limited by specification of optical modules.
3. Acoustic noise is measured per ISO 7779 and declared per ISO 9296.
Table 10.
Standards and Protocols
Description
Specification
Standards and Protocols
● IEEE 802.1s
● IEEE 802.1w
● IEEE 802.3ad
● IEEE 802.3ah
● IEEE 802.1ag
● IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 1000BASE-T ports
● IEEE 802.1D Spanning Tree Protocol
● IEEE 802.1p CoS classification
● IEEE 802.1Q VLAN
● IEEE 802.3 10BASE-T
● IEEE 802.3u 100BASE-T
● IEEE 802.3ab 1000BASE-T
● IEEE 802.3z 1000BASE-X
● BFD for OSPF, IS-IS, BGP, HSRP, EIGRP
● IP routing: Static, RIP versions 1 and 2, EIGRP, OSPF, BGPv4, PIM-SM, and PIM-DM
(metro IP access only)
● Management: SNMP versions 1, 2, and 3
Table 11.
Safety and Compliance
Type
Standards
Electromagnetic
FCC Part 15 Class
Emissions compliance
● EN 55022 Class A (CISPR22 Class A)
● EN 55024
● EN 300 386
● VCCI Class A
● AS/NZS 3548 Class A or AS/NZS CISPR22 Class A
● KCC
● CE Marking
Safety
● UL 60950-1
● UL to CAN/CSA 22.2 No.60950-1
● TUV/GS to EN 60950-1 with all amendments
● CB to IEC 60950-1 with all country deviations
● NOM to NOM-019-SCFI (through distributors)
● CE Marking
● CCC
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 9 of 10
Type
Standards
ETSI
EN 300 019 – Storage: Class 1.2, Transportation: Class 2.3, In-Use: Class 3.2
Service and Support
Cisco offers a wide range of services programs to accelerate customer success. These innovative services
programs are delivered through a unique combination of people, processes, tools and partners, resulting in high
levels of customer satisfaction. Cisco Services help you protect your network investment, optimize network
operations, and prepare your network for new applications to extend network intelligence and the power of your
business. For more information about Cisco Services, refer to Cisco Technical Support Services or Cisco
Advanced Services.
Cisco is committed to minimizing your total cost of ownership. Cisco offers a portfolio of technical support services to
help ensure that Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date
system software. The services and support programs described in Table 12 are available as part of the Cisco Carrier
Ethernet Switching Service and Support solution, and are available directly from Cisco and through resellers.
Table 12.
Service and Support
Service and Support
Features
Benefits
Advanced Services
Cisco Total Implementation Solutions (TIS),
available directly from Cisco
● Project management
● Site survey, configuration, and deployment
● Supplements existing staff
● Helps ensure functions meet needs
Cisco Packaged TIS, available through
resellers
● Installation, text, and cutover
● Training
● Mitigates risk
● Major moves, additions, and changes
● Design review and product staging
Cisco SP Base Support and Service ProviderBased Onsite Support, available directly from
Cisco
Cisco Packaged Service Provider-Based
Support, available through resellers
● 24-hour access to software updates
● Web access to technical repositories
● Telephone support through the Cisco
Technical Assistance Center (TAC)
● Advance replacement of hardware parts
Printed in USA
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
● Facilitates proactive or expedited problem
resolution
● Lowers total cost of ownership by taking
advantage of Cisco expertise and
knowledge
● Minimizes network downtime
C78-708663-02
08/12
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