Pocket User Guide
ShoreTel AP100/AP110 Business Telephone
ShoreTel
AP100/AP110
Business
Telephone
User Guide
Last revised: April 16, 2004
ShoreTel Inc. will not accept liability for any damages,
including long distance charges, which result from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy,
ShoreTel Inc. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The information contained in this documentation is subject
to change without notice.
ShoreTel Inc.
Tel. 408.331.3300
Fax. 408.331.3333
www.ShoreTel.com
info@ShoreTel.com
Copyright 2004 ShoreTel Inc.
All Rights Reserved. Printed in Canada
Contents
Introduction ..................................................................................1
Installation and Setup ................................................................1
Installation..................................................................................1
1. Connect the handset cord ............................................1
2. Attach the stand ............................................................1
3. Connect the cords..........................................................2
4. Press the cords into grooves ........................................2
5. Install the phone ............................................................3
6. Install on a wall ..............................................................3
7. Insert number card ........................................................4
Screens States and Softkeys Setup..........................................5
Screen States and Softkeys........................................................8
Idle State ..................................................................................8
Pickup Menu Screen ................................................................9
Parked - Pickup Parked Calls............................................9
Ext - Pickup Ringing Extension ......................................9
Night - Pickup the Night Bell ........................................10
Vmail - Accessing Voicemail ................................................10
Greetng - Greeting Menu......................................................10
Mode - Call Handling Mode ................................................10
Connected State....................................................................11
Placing a Call on Hold ....................................................12
Parking Calls......................................................................12
Transferring Calls ............................................................13
Conference Calls ..............................................................13
Call Waiting........................................................................14
Inbound Call State ..............................................................14
Interactive Branding ................................................................15
Other Phone Features ..............................................................16
AP110 especial features not found on the AP100 ................16
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Contents
Customizing Your Phone—Options Menu ......................17
Setting your Options ..............................................................17
1. Language........................................................................17
2. Time/Date ....................................................................17
3. Set ring tone..................................................................18
4. Clear Message Waiting ................................................18
5. Area Code......................................................................18
6. Contrast Level ..............................................................18
7. Security Numbers ........................................................18
8. Live Dialpad..................................................................19
9. Set Audio ......................................................................19
Predialing a Number ..............................................................20
Using the Redial List ..............................................................20
Redialing a Number ........................................................20
Deleting the Redial List ..................................................20
Headset Operation....................................................................21
Using a headset with your ShoreTel AP100 phone ..........21
Using a headset with your ShoreTel AP110 phone ..........21
Dataport Operation ..................................................................23
Adjusting the Volume ..............................................................23
Status Lights ..............................................................................24
Speaker Light ..........................................................................24
Telephone Light ......................................................................24
Timing a Call ..........................................................................24
Deleting all Entries in the Directory ............................28
Locking the Directory ....................................................29
Unlocking the Directory ................................................29
Using the Callers List ............................................................29
Viewing the Callers List ..................................................30
Calling an Entry in the Callers List ..............................30
Copying from the Callers List to the Directory..........30
Changing a Number in the Callers List
before Dialing ..................................................................30
Deleting an Entry in the Callers List ............................31
Deleting all Entries in the Callers List ..........................31
FAQ................................................................................................32
Limited Warranty ......................................................................35
Exclusions ................................................................................35
Warranty Repair Services ......................................................36
After Warranty Service ..........................................................36
Important Safety Instructions ..............................................37
Installation ..............................................................................37
Use ............................................................................................38
US Regulations—Please Read Carefully............................39
Federal Communications Commission (FCC) Notice......39
EMI/EMC (FCC Part 15) ......................................................42
Additional Phone Features ....................................................25
Emergency Service Feature ..................................................25
Using the Directory................................................................25
Adding a Name and Number to the Directory ..........26
Entering Letters and Characters ....................................26
Finding Entries in the Directory ..................................27
Changing Entries in the Directory ................................27
Copying from the Callers List, the Redial List,
or the Display to the Directory......................................28
Dialing from the Directory ............................................28
Deleting an Entry from the Directory..........................28
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ShoreTel AP100/AP110 User Guide
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v
Introduction
This manual covers the use of the ShoreTel AP100
and ShoreTel AP110 business phones with the
ShoreTel phone system. The ShoreTel AP100 and
AP110 phones provide an easy-to-use interface
through its large screen and 6 softkeys. By providing
this interface, the user no longer has to remember all
the phone feature codes to perform functions such as
call handling, or extension management.
This manual should therefore be used in place of the
Telephone User Interface Quick Reference provided
with the telephone. Please continue to refer to The
Analog Telephone Interface Guide for all other
ShoreTel features.
Installation and
Setup
Installation
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked
. Insert one end of handset cord into the
jack until it clicks into place. Then route the handset
cord through the groove as shown in the illustration
on the next page. Attach the handset to the other end
of the handset cord.
2. Attach the stand
If you plan to mount the phone on the wall, you do
not need to attach the stand, skip this step. If you plan
to use the phone on a desk, attach the stand by inserting the tabs on the stand (marked with ) into the
ShoreTel AP100/AP110 User Guide
1
Installation & Setup
slots on the bottom of the telephone. For a higher
viewing angle, use the slots marked . For a lower
viewing angle, use the slots marked . Then rotate
the stand towards the phone until it snaps into place.
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the
phone cord into the slot on the back of the telephone
marked
until it clicks into place. Insert the power
cord into the power jack marked .
Note: You should connect the power adaptor to a surge
protector or power bar.
4. Press the cords into grooves
Press the cords into two of the grooves provided on
the bottom the stand. This will allow the stand to sit
flat on a desk surface.
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ShoreTel AP100/AP110 User Guide
5. Install the phone
If you have installed the stand and are using the phone
on a desk:
Simply turn the telephone over so it rests on the stand.
Connect the phone cord to a phone jack and plug the
power adapter into a power outlet.
6. Install on a wall
To install the phone on a wall:
A. Connect the cord to the wall jack.‡
B. Coil the phone cord into the space provided on the
back of the phone.
C. Align the telephone so the hooks on the wall plate,
align with the wall-mount slots on the back of the
phone, as shown here.
D. Push the phone onto the pegs, and then slide it
down until it is secure
E. Plug the power adaptor into a power outlet
‡
Note: You may wish to purchase a short phone cord from a
local supplier for a wall installation.
ShoreTel AP100/AP110 User Guide
3
Screen States and
Softkeys Setup
After phone is plugged in and powered up, lift the
Handset. If softkey‡ labels appear on the screen as
shown next, your phone set up is complete. If this is
the case, skip to the next chapter Screen States and
Softkeys.
7. Insert number card
Write your telephone number on the number card, and
place it into the card slot on the telephone, located
under the mouthpiece in the handset cradle. Gently
bend the clear plastic lens into the slot, over the number card.
If softkey labels do not appear on screen:
1. Please dial 1-866-732-8791 (toll free for most States
within North America) or 604-629-4976 to program
your phone
2. At the voice prompt press 2 to download programming. You will see the next screen, please wait. (No
more than ten seconds).
The softkeys are the 6 buttons on either side of the screen.
The softkey labels are the text that appears beside the buttons
‡
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5
Screen States & Softkeys Setup
Getting CPE ID...
3. When the screen displays the prompt, “Do you have
a passcode?” select the No.
4. Next, the screen should say either Accept
download from ShereTel Slot 2 or
Slot 4, please press Yes again.
5. Last, the screen should say Download complete and the phone hangs up itself.
Do you have a
passcode
-Yes
Note: If the screen displays Phone ID not found,
please press the Agent softkey to connect with an agent.
NoQuit-
The screen should now say Accept Download
from ShoreTel Slot 1. Please press Yes.
Caution: DO NOT pres Yes during a beep. If you
do you may hear a noise similar to a dial up modem or
fax machine. If this happens please hang up and try
again.
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Screen States and
Softkeys
The ShoreTel AP100 and AP110 phone contains three
basic screen states—Idle, Connected and Inbound.
These screen states have softkeys to help you make
and manage your calls more easily.
Pickup Menu Screen
Press the Pickup softkey from the Idle screen and
your ShoreTel AP100/AP110 phone will prompt you
to Select Pickup Type.
Idle State
The Idle State is the screen you will see most often. It
allows you to make calls, pick up calls, check voicemail
and manage your extension.
Parked – Pickup Parked Calls
This softkey allows you to answer calls parked at an
extension. To use this feature,
1. Press the Parked softkey
2. Enter extension number where the call is parked
3. Press the OK softkey to connect
Note: When you place the handset in the cradle or press
the
button when the handset is in the cradle, the Idle
State Screen will go away for 7 seconds. If you need the Idle
State functions immediately, press the
button in the
model AP100 or
/ in the model AP110 or pickup the
handset.
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ShoreTel AP100/AP110 User Guide
Ext – Pickup Ringing Extension
This softkey allows you to answer calls parked at any
extension. To use this feature,
1. Press Ext
2. Enter the ringing extension’s number
3. Press the OK softkey to connect
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Screen States & Softkeys
Night – Pickup the Night Bell
This softkey allows you to pick up the ringing Night
Bell at your extension. To use this feature, press the
Night softkey when your phone is ringing to be connected.
Vmail – Accessing Voicemail
Connected State
The Connected State Screen will appear when you are
talking to someone on the phone and is used for all
call handling functions such as Transferring calls,
Parking Calls, Conferencing Calls and Placing Calls on
Hold.
The Vmail softkey on the Idle State screen will
access your voicemail box. For more information on
this feature, please review the Voicemail section of
Telephone User Interface of Quick Reference.
Greetng – Greeting Menu
This softkey allows you to change your greeting. You
will be prompted for your password. For more information on this feature, please review Telephone User
Interface Quick Reference.
Mode – Call Handling Mode
This softkey allows you to change your extension’s call
handling mode. You can choose from Standrd,
Meeting, Out, Extnded and Custom Modes to
better suit your extension’s status. You will be prompted for your password.
Tip: To see the Connected State immediately when
you are retrieving a call or answering a call at another
extension use the Pickup softkey. If you use the
ShoreTel keycode—retrieve a parked call (*12) or call
ringing at another extension (*11)—you will have to
wait for the Connected State to appear for a few seconds.
Tip: To perform all your call handling functions without having to remember the codes, use the Transfr,
Park and Conf softkeys. You can also use the
Flash softkey, but you will need to know the AltiGen
keycodes
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11
Screen States & Softkeys
Placing a Call on Hold
Transferring Calls
To place a call on hold:
1. Press the Hold softkey
2. Press the Hangup softkey
To transfer a call to another extension, while connected to a call:
1. Press the Transfr softkey
2. Enter the extension
3. Press the Hangup softkey to complete the transfer
Your phone will ring once every minute to remind you
of the held call. To retrieve a held call, simply press
the Unhold softkey.
You can also use this method to switch between your
current call to a call that is on hold.
Tip: Do not use the
button at the top of
the phone to place callers on hold. This simply mutes
the call and they will not hear any on-hold music connected to your ShoreTelsystem.
Parking Calls
To place a call on hold so that it can be retrieved from
another extension, you must park the call. While connected to a call:
1. Press the Park softkey
2. Enter the extension at which you wish to park the
call
3. Press the Hangup softkey
To retrieve the parked call from any extension:
1. Press the Pickup softkey from the idle state screen
2. Press the Park softkey, enter the extension number
and press the OK softkey
Important: Hang up at least 2 seconds between calls
to avoid accidentally transferring or placing calls on
hold.
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ShoreTel AP100/AP110 User Guide
Note: You can use the Back softkey to connect to the incoming call.
Consultation
If you wish to place a call on hold and consult with a
third party, you can use the transfer key as well. While
connected to a call:
1. Press the Transfr softkey
2. Enter the extension to which you wish to transfer
3. Wait for the third party to answer
4. Consult with the third party
• Press the Back softkey if you want to disconnect
from the third party and go back to the original
caller
• Or press the Hangup softkey to transfer the
caller to the third party.
Conference Calls
Conference calling is supported for up to three parties
with the ShoreTelsystem. While connected to the first
party:
1. Press the Conf softkey
2. Enter the extension or (9) + outside number you
wish to add to the conference
3. When the party answers, press the Conf.In softkey to create the conference or
4. Press the Back softkey to cancel the conference,
ShoreTel AP100/AP110 User Guide
13
disconnect the last caller and go back to the original
caller.
Call Waiting
If your phone is enabled for call waiting and you hear
the call waiting tone, press the Flash softkey to
answer the second phone call. The first call will be put
on hold. To return to the first call, press Flash softkey again.
Note: If you are unable to make calls within certain area
codes, check with your system administrator for any toll restrictions placed on your extension that restricts your access to long
distance area codes and dialing prefixes.
Inbound Call State
3. Pickup the handset.
When you answer the call, the screen will change to
the Connected State. If you can answer the call, it will
go to voicemail and the phone will return to the Idle
State screen.
Interactive
Branding
Interactive Branding allows you to personalize your
phone with two lines of custom text on your phone
Idle state screen via the web. Each line can be up to 20
characters long.
When someone calls your extension, you will see the
Inbound Call Screen. To answer the call:
Please go to www.sayson.com . Then click on Products
and then on Interactive Branding.
1. Press the Answer softkey for hands free operation.
2. Press the
in the model AP100 or
/
in the model AP110.
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ShoreTel AP100/AP110 User Guide
In the two fields provided, please type in the information you want to place on your screen. Then press the
submit button.
ShoreTel AP100/AP110 User Guide
15
Please follow the instructions you will see there after
pressing the submit button.
Other Phone
Features
Customizing Your
Phone—Options
Menu
There are nine configuration options, accessed by
pressing
.
AP110 especial features not found on the AP100
• Headset mode: Activate headset with the touch of a
button without losing the ability to use speakerphone or handset. The AP110 is equipped to accept
headsets with either a RJ22 or a 2.5mm standard
jack
• Security Numbers: This feature prevents selected
numbers from appearing on the display screen when
dialed or redialed.
• Live Dial Pad.
• Data port: Fax/Modem.
• Displays time and date, along with New Callers,
Message Waiting, and Extension in
Use status display text.
• Multi-functional FSK and Voltage Message waiting
indicator (for Incoming Call, Extension-in-Use,
Message Waiting, and Hold).
Setting your Options
1. Press
to enter the Options List.
2. Use
and
to scroll through the list of nine
options.
3. Press the Show softkey to configure an option.
4. Use the softkeys to change a selected option.
5. Press the Done softkey at any time to exit the
option, or press
to exit the Options list.
1. Language – Select a language for the display
prompts (English, French, or Spanish).
2. Time / Date – Use this option to change the time
and date setting on the display. Press the appropriate
softkey to increase that item by 1. For example, press
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17
Customizing Your Phone
the Hour softkey to increase the hour from 1 to 2.
Note: The ShoreTel Phone sets the time and the date
when you receive your first call
3. Set ring tone – Press the Change softkey to
select one of four ring tones.
4. Clear Message Waiting – Sometimes the
Message Waiting prompt will appear and the
light will flash when there are no messages waiting on
your Voice Mail service. When in this option, select the
Clear softkey to clear the prompt and flashing light.
The light will flash again when there are new messages
waiting.
5. Area Code – In some locations, you cannot dial a
local number using the area code. By default, incoming
calls are recorded with area codes in the Callers List.
This option allows you to enter up to three local area
codes to be removed from incoming calls. Press the
Change softkey to enter an area code.
appear in the Redial list display. Up to three security
numbers can be created using this option. Press the
Change softkey and then enter the security number.
8. Live Dialpad – Use this option to turn on or off
the dial pad mode. With live dialpad on, the telephone
automatically dials out and turns on Handsfree as
soon a dial pad key or softkey is pressed. With live
dialpad off, you must dial the number first and then lift
the handset or press the press the
button in
the model AP100 or
/ button in the AP110.
Press the Change softkey to turn on or off the dial
pad mode.
9. Set Audio – The Model AP110 telephone allows
you to use a handset, headset or handsfree to handle
incoming and outgoing calls. This option provides different combinations of these three methods to provide
maximum flexibility in handling calls. There are four
options to choose from:
• Handsfree – this is the default setting. Calls can
be made or received using the handset or handsfree
speakerphone and can be switched between the two
modes.
• Headset‡ – choose this setting if you want to
make or receive all calls using a headset.
• Spkr/Hset – calls will be sent to the handsfree
speakerphone. By pressing the
/ button on the
phone you can switch between the handsfree speakerphone and a headset.
• HSet/Spkr – calls will be sent to the headset. By
pressing the / button on the phone you can
6. Contrast Level – Use the Change softkey to
cycle through 8 contrast settings, which brighten or
darken the display
Security Numbers and Live Dialpad exclusive
to the model AP110
7. Security Numbers – This option allows you to
keep selected numbers from appearing on the screen
when dialed. Use this option to protect passwords,
access codes etc. When a security number is used, your
telephone displays the asterisk * symbol for all digits
entered after the security number and the digits do not
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ShoreTel AP100/AP110 User Guide
Note: If this option is chosen, the handsfree speakerphone will
not function.
‡
ShoreTel AP100/AP110 User Guide
19
switch between the headset and the handsfree speakerphone.
Predialing a Number
Headset Operation
The model AP100 phone is headset compatible and
the AP110 is equipped with headset mode.
Predialing lets you view a number before you dial.
Enter the number using the dial pad and before lifting
the handset. Use the Backspace softkey or
to
correct any errors. To dial the number your can either
lift the handset, press the Dial softkey, or press the
button in the model AP100 or
/ in
the AP110. If you have the model AP110 phone you
can turn off this option using Live Dial Pad feature.
Tip: Contact your telephone equipment retailer or distributor to purchase a headset. Customers should read
and observe all safety recommendations contained in
headset operating guides when using any headset.
Using the Redial List
Making calls using a headset on the ShoreTel
AP100 phone
1. Remove the handset from the phone cradle to get
dial tone.
2. Dial the number.
3. To end a call, return the handset to the phone cradle.
The Redial List records the last 10 numbers you dialed.
Redialing a Number
1. Press to view the Redial List.
2. Use the
and
keys to move the cursor to
the number you want to dial.
3. Lift the handset to dial the number, or press the
Dial softkey or press the
button in the
model AP100 or
/ in the AP110.
Deleting the Redial List
1. Press
to view the Redial List.
2. Press the DeleteList softkey.
3. Press the Delete softkey to confirm.
Using a headset with your
ShoreTel AP100 phone
Receiving calls using a headset on the
ShoreTel AP100 phone.
1. When you receive an incoming call remove the
handset from the phone cradle
2. To end a call, return the handset to the phone cradle.
Using a headset with your
ShoreTel AP110 phone
The ShoreTel AP110 is equipped to accept headsets
with either a modular RJ22 jack or a 2.5mm standard
jack. Headsets with a modular RJ22 jack can be connected to the phone by using the jack on the back of
the set. Headsets with a standard 2.5mm jack can be
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21
plugged into the headset jack located on the left hand
side of the telephone.
Making and Receiving calls using a Headset
1. Ensure that you have selected a headset audio mode
by accessing the
menu.
2. Plug the headset into jack.
3. Press the / key to obtain dialtone or answer an
incoming call. Depending on the audio mode selected from the
menu, dialtone or an incoming call will be received on either the headset or the
handsfree speakerphone.
4. Press the
key to end the call.
Dataport
Operation
The Sayson AP110 phone is equipped with a dataport
located on the right hand side. The data port can be
used to connect another device such as a fax machine
or computer modem to the phone. Plug one end of a
line cord to the phone and the other end to the device
to be connected.
Note: The dataport will only operate when the handset is on
hook (in the phone base cradle).
Adjusting the
Volume
Pressing the volume button
receiver, speaker, and ringer volume.
adjusts the
To adjust the ringer volume, leave the handset in the
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23
cradle and press the volume button
while
there is no active call. There are 8 settings for the
ringer—the display will temporarily indicate the current ringer volume setting.
To adjust the handset /headset volume press the volume button while you are on a call. The handset will
return to the default volume after you hang up.
To adjust the speaker volume, press the volume button
while the speaker is activated (activate the speaker by
pressing
in the model AP100 or
/ in
the AP110 . The speaker will remain at this volume
until it is adjusted again.
Note: The default handset and headset volume is always set at
medium.
Status Lights
Speaker Light
• Speaker light is on: a call is on Handsfree (speaker).
• Speaker light flashes slowly: indicates that the headset/handset is being used.
• Speaker light flashes and the screen displays the
prompt Microphone muted a call is muted. Press
in the model AP100 or
in the AP110
to take the call off mute.
Telephone Light
• Light flashes and the display shows Call is on hold: a
call is on hold. Press
or lift the handset to
take the call off hold.
• Light flashes and the display shows Message
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ShoreTel AP100/AP110 User Guide
Waiting: you have voicemail.
• Light flashes quickly and the ringer sounds: you have
an incoming call.
• Light is on and the display shows Extension in
use: an extension telephone is using the line. The
message also appears when the telephone is not
properly connected to a phone line.
Timing a Call
When you make or answer a call, the Timer shows the
elapsed time of the call.
Additional Phone
Features
Emergency Service Feature
The Sayson AP100/AP110 will provide telephone
service during a power failure. However, only the dial
pad, ringer and handset will function. If you are on a
handset call during a power interruption, The Sayson
AP100/AP110 will keep the call, although the display
will not work while the power is off. Handsfree calls
will not be reestablished during a power interruption.
Using the Directory
The Directory can store up to 200 names and numbers, which are displayed in alphabetical order.
Tip: Store all your Directory contacts the same way,
either first name first, or last name first. This will make
it easier to find names and numbers.
ShoreTel AP100/AP110 User Guide
25
Additional Phone Features
Adding a Name and Number to the Directory
1. Press the Directory button
.
2. Press AddNew softkey.
3. Enter the number using the dial pad. You can enter
up to 24 digits. Hyphens will be automatically added.
• If you need to enter a pause (between your voice
mail number and password, for example), press the
Pause softkey. The pause icon will appear.
• To program a number that uses Flash, press Flash
where it is required in the number. The Flash icon
will appear.
• Press Backspace or to erase a number.
4. Press Save softkey
5. Enter a name using the letters on the dial pad. See
the following instructions Entering Letters and
Characters to enter names using the dial pad. The
name can have up to 16 characters, including spaces.
Press NextSpace or
to move to the next letter
or add a space. Press Backspace or
to erase a
character.
6. Press Save. The new entry now shows on the display.
Note: You can also copy an entry from the Callers List to the
Directory using the
button, before or after you have
changed it.
Entering Letters and Characters
You can enter characters using the telephone’s dial pad.
To enter a letter, press the key with that letter on it. If
the letter is the second one on that key, press the key
twice.
For example, to enter ‘R’ press
three times. The
cursor will advance to the next space after a delay of 2
seconds or if you press a different key. To change the
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ShoreTel AP100/AP110 User Guide
case of a letter, press Changecase, and then enter
the letter. By default the first letter of a word or name
will be capitalized, and the letters following will be
lower case.
Special characters are entered by pressing the
keys. Characters will appear in this order:
and
& , ( ) ` . _ - 1
# / \ @
Finding Entries in the Directory
1. Press the Directory button . Once in the
Directory:
2. Press
to scroll down and
to scroll up one
listing at a time. Hold either key down to scroll continuously.
OR
Press a dial pad key to see listings that start with that
letter. For example,
takes you to the first “J” listing,
takes you to the first “K” listing.
Changing Entries in the Directory
1. Press the Directory button .
2. Find the entry you would like to change.
3. Press the Change softkey.
4. To change the number, use Backspace or
to
erase digits. Use the dial pad to add digits. Use
Pause to insert a 2 second pause. The pause icon
will appear.
5. Press Save to move to the name.
6. To change the name, use Backspace or
to
erase letters. Use the dial pad and NextSpace to
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27
Additional Phone Features
add letters. Press ChangeCase to switch between
upper and lower case.
7. Press Save to save changes.
Copying from the Callers List, the Redial List,
or the Display to the Directory
1. Open the Callers List, Redial List, or answer a call.
2. When the number is displayed on the screen, press
. If the entry includes a name and number, the display will show Saved:Directory.
Note: If the entry is a number only (such as in the Redial
List), you will be prompted to enter a name. Once you’ve pressed
Save to save the name, the display will show Saved:
Directory.
Dialing from the Directory
1. Press the Directory button .
2. Find the entry you would like to call in the
Directory.
3. Lift the handset to dial the number, or press Dial or
in the model AP100 or
/ in the
AP110 to dial the number using Handsfree.
Deleting an Entry from the Directory
1. Press the Directory button .
2. Find the entry you would like to delete.
3. Press Delete.
4. Press Delete again to confirm.
Deleting all Entries in the Directory
Once you have deleted the Directory, you cannot get
entries back. You can protect the Directory by locking
it.
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ShoreTel AP100/AP110 User Guide
To permanently delete all entries in the directory:
1. Press the Directory button
to open the
Directory.
2. Press Deletelist
3. Press Delete to confirm.
Locking the Directory
You can lock the Directory so that entries cannot be
deleted or changed. You cannot add entries to a locked
directory.
1. Press
.
2. Press
.
3. Press . The display shows Directory
locked.
Unlocking the Directory
1. Press
.
2. Press
.
3. Press . The display shows Directory
unlocked.
Using the Callers List
The Callers List records the last 100 callers, in the
order that they called. The telephone display will indicate when there are new callers.
When the Callers List is full, new callers are added to
the list, and the oldest callers are deleted.
In the Callers List you will see the message XX New
caller(s), XX Call(s) bumped on the display.
ShoreTel AP100/AP110 User Guide
29
Additional Phone Features
Viewing the Callers List
1. Press the Callers button .
2. Press
and
to move up and down in the
Callers List. Hold either key down to scroll continuously. You can also press Resume to see the last
caller you viewed the last time you entered the
Callers List. Press the Callers button
, Quit, or
at any time to leave the Callers List.
Note:
call.
will also hang up a caller if you are on a
Calling an Entry in the Callers List
1. Press the Callers button .
2. Find the entry you would like to call in the Callers
List.
3. Lift the handset to dial the number, or press Dial or
in the model AP100 or
/ in the
AP110 to dial the number using Handsfree.
Copying from the Callers List to the Directory
When the number is displayed in the Callers List,
press
. The display will show Saved:
Directory.
Note: If the entry in the Callers List does not have a name
(i.e. if the name is listed as Unknown or Private), you will be
prompted to enter a name. You can edit a number in the Callers
List and then copy it to the Directory.
Note: The Callers List does not save changes. If you plan to
dial the number again, copy it to the Directory and change it
there.
1. Press the Callers button .
2. Find the caller in the Callers List you wish to dial.
3. To add digits, use the dial pad.
4. To delete digits, press EditNum to begin editing.
Use the dial pad to add digits.
5. Lift the handset to dial the number, or press Dial or
in the model AP100 or
/ in the
AP110 to dial the number using Handsfree.
Deleting an Entry in the Callers List
1. Press the Callers button
.
2. Find the entry you would like to delete in the Callers
List.
3. Press Delete.
4. Press Delete again to confirm. The display shows
Item is erased.
Deleting all Entries in the Callers List
1. Press the Callers button .
2. Press DeleteList.
3. Press Delete to confirm. The display shows
Callers list is empty.
Changing a Number in the Callers List before
Dialing
Tip: If you have to frequently remove area codes to
return local calls, you should use the Area Codes
option and add your local area code(s).
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ShoreTel AP100/AP110 User Guide
ShoreTel AP100/AP110 User Guide
31
FAQ
Why don’t numbers I return from the callers
list connect?
When returning a call from an outside caller, you must
add the trunk pre-dial string at the front of the number. This is usually a “9”. You can add a “9” easily by
pressing the EditNum softkey.
Incoming calls are recorded with the area code
attached, whether they are long distance or local calls.
You must remove the area code from local calls in
order to call from the Callers List, or use the Area
Code option in the options list to have local area codes
automatically removed.
Alternatively, you may need to add ‘1’ before long distance numbers in order to dial long distance.
Why is my display blank?
Ensure that the power adaptor is fully plugged into the
electrical outlet, and that the outlet is supplying power.
How do I set the time and date?
Ask your system administrator to make sure your
extension is configured for MDMF Caller ID format.
Then, the first incoming call will update the phone
with the time & date from the clock in the ShoreTel
system. Otherwise, use the Time/Date option in the
options list to manually set the time and date.
Can I turn off the light on the screen?
No. You can only adjust the contrast of the display.
Why can’t I hear a caller or be heard?
Increase the receiver or speaker volume. Make sure the
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ShoreTel AP100/AP110 User Guide
handset cord is inserted securely into the jack. If the
speaker light is flashing, the call is muted; press the
key to turn mute off; the light will be steady and not
flashing.
Why don’t I see any caller ID?
Ask your system administrator to make sure your
extension is configured for MDMF caller ID format.
What if I accidentally deleted the services on
my ShoreTelphone?
If your phone is not loaded with any other Telco services, you should be able to restore the ShoreTel features.
Press the “services” button on the bottom right of the
phone. A restore softkey should be visible (the top
right softkey on the screen); press the restore softkey
and your ShoreTelservices should be reloaded. If the
restore softkey is not visible, follow the instructions in
the section titled Screen and Softkey Setup.
How can I get the Softkeys back when they
disappear after I have hung up the phone?
Pickup the handset or press the speaker button and the
softkeys will reappear. You can also press the “services” key and select the service in the first slot. Please
review the section of the manual titled Softkeys and
Screen states.
How come the screen doesn’t show the
Transfer button right away when I’m connected to a caller?
Please do not use the pickup codes (*11, *12) to pickShoreTel AP100/AP110 User Guide
33
up calls ringing at other extensions. Please use the
Pickup/AnyRing or Pickup/ExtRing softkeys instead, which will present you with the connected state screen right away.
How come the transfer key disappears when I
press the flash key?
You do not need to use the flash key to transfer a call.
The transfer button performs a flash function already.
To perform call handling functions such as transfer,
hold, park or conference please use the Transfer,
Park and Conf softkeys. Review the section titled
Screen States and Softkeys.
Why doesn’t the caller hear the on-hold
music when I put them on hold?
Please make sure your administrator has connected a
music source to your ShoreTel system. Do not use the
button at the top of the phone, as that will
only place the caller on Hold at the set (similar to
mute). Use the Park softkey to hold and the Back
softkey to retrieve. Review the section titled Screen
States and Softkeys.
Why does the phone hang up or drop calls
intermittently when I’m on speakerphone
calls?
Please make sure the power adapter is secured properly
in the back of the phone. Also make sure you have the
cables connected to the phone through the base as
described in the section titled Installation.
Why does the telephone wobble on the desk?
Please make sure the cables routed through the base
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ShoreTel AP100/AP110 User Guide
are pushed into the grooves provided. Review the section titled Installation.
I don’t get a Conf.In softkey when I am conferencing calls
Please make sure the cables routed through the base
are pushed into the grooves provided. Review the section titled Installation.
Limited Warranty
ShoreTel Inc. warrants this product against defects and
malfunctions. Please consult the warranty information
included with the packing slip for your ShoreTel
System for more details.
Exclusions
ShoreTel Inc. does not warrant its telephone sets to be
compatible with the equipment of any particular telephone company or telephone system other than
ShoreTel products. The warranty does not extend to
damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse,
misuse, fire or natural causes such as storms or floods,
after the telephone is in your possession. ShoreTel Inc.
shall not be liable for any incidental or consequential
damages, including, but not limited to, loss, damage or
expense directly or indirectly arising from the customers use of or inability to use this telephone, either
separately or in combination with other equipment.
This paragraph, however, shall not apply to consequential damages for injury to the person in the case of
telephones used or bought for use primarily for perShoreTel AP100/AP110 User Guide
35
sonal, family or household purposes.
This warranty sets forth the entire liability and obligations of ShoreTel Inc. with respect to breach of warranty, and the warranties set forth or limited herein are
the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or
fitness for particular purpose and merchant-ability.
Warranty Repair Services
Should the set fail during the warranty period, in
North America, please contact your authorized
ShoreTel dealer. Or for further information call
ShoreTel Technologies at (604) 730-1842. You may be
responsible for shipping charges, if any. When you
return this telephone for warranty service, you must
present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair and support for
this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra
Telecom’s option, for a fixed charge. You are responsible for all shipping charges. For further information
and shipping instructions contact your ShoreTel dealer
or, call 1-800-574-1611 (in North America). Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who
are legally authorized. This restriction applies during
and after the warranty period. Unauthorized repair will
void the warranty.
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ShoreTel AP100/AP110 User Guide
Important Safety
Instructions
The following safety instructions cover the installation
and use of the Product. Read carefully and retain for
future reference.
Installation
WARNING: To avoid electrical shock hazard to personnel or equipment damage, observe the following
precautions when installing telephone equipment:
1. Never install telephone wiring during a lightning
storm.
2. Never install telephone jacks in wet locations unless
the jack is specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected
at the network interface.
4. Use caution when installing or modifying telephone
lines. The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the product.
This symbol on the product is
used to identify the following
important information: Use only
with a CSA or UL certified
CLASS 2 level C power supply,
as specified in the user guide.
ShoreTel AP100/AP110 User Guide
37
Use
When using your telephone equipment, basic safety
precautions should always be followed to reduce risk
of fire, electric shock and injury to persons, including
the following:
1. Read and understand all instructions.
2. Follow the instructions marked on the product.
3. Unplug this product from the wall outlet before
cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water, for example,
near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
5. Do not place this product on an unstable cart, stand
or table. The product may fall, causing serious damage to the product.
6. This product should never be placed near or over a
radiator or heat register. This product should not be
placed in a built-in installation unless proper ventilation is provided.
7. Do not allow anything to rest on the power cord.
Do not locate this product where the cord will be
abused by persons walking on it.
8. Do not overload wall outlets and extension cords as
this can result in the risk of fire or electric shock.
9. Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock do not disassemble this product, but have it sent to a qualified
service person when some service or repair work is
required.
11. Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the
following conditions:
a) When the power supply cord or plug is damaged or
frayed.
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ShoreTel AP100/AP110 User Guide
b) If the product has been exposed to rain, water, or
liquid has been spilled on the product, disconnect
and allow the product to dry out to see if it still
operates; but do not open up the product.
c) If the product housing has been damaged.
d.) If the product exhibits a distinct change in performance.
12. Avoid using a telephone during an electrical storm.
There may be a remote risk of electric shock from
lightning.
13. Do not use the telephone to report a gas leak in
the vicinity of the leak.
14. CAUTION: To eliminate the possibility of accidental damage to cords, plugs, jacks, and the telephone, do not use sharp instruments during the
assembly procedures.
15. WARNING: Do not insert the plug at the free end
of the handset cord directly into a wall or baseboard jack. Such misuse can result in unsafe sound
levels or possible damage to the handset.
16. Save these instructions.
US Regulations—
Please Read
Carefully
Federal Communications Commission (FCC)
Notice
FCC registration number: This telephone equipment
complies with Part 68, Rules and Regulations, of the
FCC for direct connection to the Public Switched
Telephone Network. (The FCC registration number
ShoreTel AP100/AP110 User Guide
39
appears on a sticker affixed to the bottom of the telephone.)
Your connection to the telephone line must comply
with these FCC rules:
• An FCC compliant telephone cord and modular plug
is provided with this equipment. This equipment is
designed to be connected to the telephone network
premises wiring using a compatible modular jack which
is Part 68 compliant. See installation instructions for
details.
• Use only an FCC Part 68-compliant Universal Service
Order Code (USOC) network interface jack, as specified in the installation instructions, to connect this
telephone to the telephone line. (To connect the
phone, press the small plastic tab on the plug at the
end of the phone’s line cord. Insert into a wall or
baseboard jack until it clicks. To disconnect, press
the tab and pull out.) See installation instructions for
details.
• If the terminal equipment causes harm to the telephone network. The telephone company will notify
you in advance that temporary discontinuance of the
product may be required. But if advance notice isn’t
practical, the telephone company will notify you as
soon as possible. You will also be advised of your
right to file a complaint with the FCC, if you believe
it is necessary.
• If a network interface jack is not already installed in
your location, you can order one from your telephone company. Order the appropriate USOC
Network interface jack, as specified in the installation instructions, for wall-mounted telephones or for
desk/ table use. In some states, customers are permitted to install their own jacks.
• Your telephone may not be connected to a party line
or coin telephone line. Connection to Party Line
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ShoreTel AP100/AP110 User Guide
Service is subject to state tariffs. (Contact the state
public utility commission, public service commission
or corporation commission for information.)
• It is no longer necessary to notify the Telephone
Company of your phone’s Registration and REN
numbers. However, you must provide this information to the telephone company if they request it.
The telephone company may make changes in its
facilities, equipment, operation or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide
advance notice in order for you to make necessary
modification to maintain uninterrupted service.
• Do not attempt to repair this equipment. If you
experience trouble, call 1-800-574-1611 for warranty
and repair information.
Ringer Equivalence Number: The FCC
Registration label (on bottom of phone) includes a
Ringer Equivalence Number (REN), which is used to
determine the number of devices you may connect to
your phone line. A high total REN may prevent
phones from ringing in response to an incoming call
and may make placing calls difficult. In most areas, a
total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone line, consult your local telephone
company.
Hearing aids: This phone is compatible with hearing
aids equipped with an appropriate teleco options.
Programming Emergency Numbers:
When programming emergency numbers and/or making test calls to emergency numbers:
1. Remain on the line and briefly explain to the dis-
ShoreTel AP100/AP110 User Guide
41
patcher the reason for calling before hanging up.
2. Perform such activities in the off-peak hours, such
as early mornings or late evenings.
EMI/EMC
(FCC Part 15)
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
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ShoreTel AP100/AP110 User Guide