ENJOY
Your QCA Dream Series Spa
VS500 Spa Pak
OWNER’S MANUAL
This owner’s manual is for YOU! It will show you how to operate and maintain your very own spa.
We think it is important for you to take a few moments and get acquainted with your new spa
operation. Please keep this manual available for references.
QCA Spas would like to congratulate you on your purchase and we sincerely hope you enjoy your
QCA Spa.
SERIAL NUMBER _____________
18 DIGIT SPA NUMBER ____________
DreamSeriesManual VS500.501 1.07
.
TABLE OF CONTENTS
Cleaning the Filter Cartridge ............................................................................ 8
Diagnostic Messages ......................................................................................... 6
Draining the Water ............................................................................................ 7
Filter Maintenance ............................................................................................. 8
Hyperthermia Description ................................................................................. 3
Initial Start Up.................................................................................................... 5
Installation Instructions ..................................................................................... 4
115/230v Installations ........................................................................................ 4
Prevention of Freezing ....................................................................................... 9
Refilling your Spa............................................................................................... 7
Removing the Box Filter Cartridge.................................................................... 8
Spa and Cabinet Maintenance ........................................................................... 9
Spa Location....................................................................................................... 4
Spa Top Side Control ......................................................................................... 5
Troubleshooting.................................................................................................. 9
UL Instructions................................................................................................... 3
Vacation Care..................................................................................................... 8
Warranty Information .................................................................................10-11
Water Care Program.......................................................................................7-8
Winterizing ........................................................................................................ 9
UL INSTRUCTIONS
b. Since excessive water temperatures have a high
potential for causing fetal damage during the early
months of pregnancy. Pregnant or possibly pregnant
women should limit spa or hot tub water temperatures
to 100°F (38°C).
The instructions that you are about to read, are required by
Underwriters Laboratories to be published in your manual.
These instructions are very important for your safety and
QCA would like to encourage you to read and apply all
instructions. Thank you.
c. Before entering a spa or hot tub, the user should
measure the water temperature with an accurate
thermometer since the tolerance of water temperatureregulating devices may vary as much as +/-5°F (3°C).
IMPORTANT SAFETY INSTRUCTIONS
When installing and using this electrical equipment,
remember to always observe safety precautions, including
the following:
d. The use of alcohol, drugs, or medication before or
during spa or hot tub use may lead to unconsciousness
with the possibility of drowning.
1. READ AND FOLLOW ALL INSTRUCTIONS.
e. Persons suffering from obesity or with a medical
history of heart disease, low or high blood pressure,
circulatory system problems or diabetes should
consult a physician before using a spa or hot tub.
2. WARNING-RISK OF CHILD DROWNING.
Extreme caution must be exercised to prevent
unauthorized access by children. To avoid accidents,
ensure that children cannot use a spa or hot tub unless
they are supervised at all times.
f. Persons using medication should consult a physician
before using a spa or hot tub since some medications
may induce drowsiness while other medications may
affect heart rate, blood pressure, and circulation.
3. DANGER – To reduce the risk of injury to persons, do
not remove suction fittings.
g. The electrical supply for this product must include a
suitably rated switch or circuit breaker to open all
ungrounded supply conductors to comply with section
422-20 of the National Electrical Code, ANSI/NFPA
70-1987. The disconnecting means must be readily
accessible to the tub occupant but installed at least 5
feet (1.5m) from the tub water. For units used in
other than single-family dwellings, a clearly labeled
emergency switch shall be provided as part of the
installation. The switch shall be readily accessible to
the occupants and shall be installed at least 5 feet
(1.52 m) away, adjacent to, and within sight of the
unit.
4. A pressure wire connector is provided on the inside and
outside of the control box within the unit to permit
connection of a minimum No. 8 AWG (8.4mm2) solid
copper bonding conductor between this point and any
metal equipment, metal enclosures of electrical
equipment, metal water pipe, or conduit within 5 feet
(1.5m2) of the unit as needed to comply with local
requirements.
5. (All permanently installed units must have a GFCI)
This appliance must have a neutrally protected groundfault circuit-interrupter. Before each use and with the
unit operating, push the test button. The unit should
stop operating and the reset button should appear. Push
the reset button. The unit should now operate
normally. If the interrupter does not perform in this
manner, a ground current is flowing indicating the
possibility of an electric shock. Disconnect the power
until the fault has been identified and corrected.
Just a quick note,
For your own security...Prolonged immersion in water
that is warmer than normal body temperature can result
in a dangerous condition known as HYPERTHERMIA.
The causes, symptoms, and effects of hyperthermia may be
described as follows: Hyperthermia occurs when the
internal temperature of the body reaches a level several
degrees above the normal temperature of 98.6°F. The
symptoms of hyperthermia include dizziness, fainting,
drowsiness, lethargy, and an increase in the internal
temperature of the body. The effects of hyperthermia
include (1) unawareness of impending hazard, (2) failure
to perceive heat, (3) failure to recognize the need to exit
the spa, (4) physical inability to exit the spa, (5) fetal
damage in pregnant women, and (6) unconsciousness
resulting in a danger of drowning. WARNING - the use of
alcohol, drugs, or medication can greatly increase the risk
of fatal hyperthermia in hot tubs and spas., and an
increase in the internal temperature of the body. The
effects of hyperthermia include (1) unawareness of
impending hazard, (2) failure to perceive heat, (3) failure
to recognize the need to exit the spa, (4) physical inability
to exit the spa, (5) fetal damage in pregnant women, and
(6 unconsciousness resulting in a danger of drowning.
WARNING - the use of alcohol, drugs, or medication can
greatly increase the risk of fatal hyperthermia in hot tubs
and spas.) unconsciousness resulting in a danger of
drowning. WARNING - the use of alcohol, drugs, or
medication can greatly increase the risk of fatal
hyperthermia in hot tubs and spas.
6. Install spa in location that will provide drainage of
water away from the spa and away from electrical
components.
7. RISK OF ELECTRIC SHOCK. Install at least 5 feet
(1.5m) from all metal surfaces. (A spa may be installed
within 5 feet of metal surfaces if each metal surface is
permanently connected by a minimum No. 8 AWG
(8.4mm2) solid copper conductor
attached to the
wire connector on the terminal box that is provided
for this purpose.)
8. DANGER–RISK OF ELECTRICAL SHOCK. Do
not permit any electrical appliance, such as a light,
telephone, radio, or television, within 5 feet (1.5m) of
the spa or hot tub.
9. To reduce the risk of injury:
a. The water in a spa or hot tub should never exceed
104°F (40°C). Water temperatures between 100°F
(38°C) and 104°F (40°C) are considered safe for a
healthy adult. Lower water temperatures are
recommended for extended use (exceeding 10-15
minutes) and for young children.
SAVE THESE INSTRUCTIONS
3
Spa Location
Installation Instructions
The selection of a site for the installation of your spa is a
very important decision and should be undertaken keeping
several factors in mind.
Electrical-General
Prior to performing any service to the spa package turn
OFF ALL primary electric power at the main circuit
breaker or disconnect panel. Opening the front cover of
the electrical control box can make all field electrical
connections.
1. Always check your local codes before installing your
spa. A clear understanding of buildings, fences, gates,
electrical and plumbing guidelines will be invaluable.
All electrical connections to this spa package must be
accomplished by a qualified electrician in accordance with
the National Electric Code or the Canadian Electric Code
and in accordance with any local electrical codes in effect
at the time of installation.
2. Select a location that will compliment your lifestyle
and your home. The spa will become an integral part
of your life and therefore should be placed
advantageously.
3. The position of the spa in relation to surrounding
terrain should be considered. Locating the spa near or
directly under trees not only cuts off the sun thereby
depriving you of natural heat, but also necessitates the
physical removal of leaves and debris. Airborne dirt
and debris may also be carried into the spa by
prevailing winds. In addition, an uncovered spa with
wind blowing across the top will tend to lower water
temperatures; therefore you may wish to shield your
spa from direct winds.
All connections should be made in accordance with the
wiring tab enclosed in the electrical control box or the
wiring diagrams within this manual.
These spa packages are designed to operate on 60Hz
Alternating Current only, at a voltage of 120 or 240 volts
as required.
Spa packages with a 120-volt rating require a two wire
electrical service, plus ground (line 1, neutral and ground).
Spa packages with a 240-volt rating require a three wire
electrical service, plus ground (line 1, line 2, neutral and
ground). Connections should be made using copper
conductors only. The connecting wire and circuit breakers
or fuses must all be sized to accommodate the total
Ampere load as specified on the equipment module data
label.
4. You may wish to consider an indoor installation. An
indoor spa located off of a bedroom or family room
can offer relaxing solitude or enjoyable gatherings of
friends or family. Care should be taken in providing
protection from possible water damage due to
splashing spa should be located on a concrete or
ceramic tile floor with a floor drain. High humidity
levels relating to the spa can also be a source for
damage and should be planned for in the construction
stage.
A bonding lug has been provided on the equipment
module to allow connection to local ground points. To
reduce the risk of electrical shock, a #8 AWG solid copper
bonding wire should be run from this lug to any metal
ladders, water pipes or other metal within 5 feet of the spa.
5. Your portable spa with a cabinet has been designed to
be self-supporting. Any further reinforcement or
support is not required when placed upon a sound
foundation. In order to prevent damage to the cabinet
and spa be certain to locate the spa on a solid, level
foundation capable of maintaining the weight of the
spa when filled with water. The center of the spa or
footwell must be supported at the same level as the
lower perimeter of the cabinet. If the center of the spa
is not supported, special precautions must be taken to
achieve that support.
Starting the Spa
1. Fill the spa before plugging into the electrical circuit. Be sure all valves are open and all union nuts are tight.
2. Check for plumbing leaks.
3. Be sure all suction valves to the equipment pack are open,
with the handles in line with water flow.
4. Set filtering cycles according to control panel
instructions.
PLEASE NOTE: To Overseas owners
50 Hz, 230-volt units should be wired to the national
code in the country of the owner’s residence.
6. A base of poured concrete is best for this type of
installation. You may wish to use an existing patio but
if you wish to construct a new base for your spa, select
a level, flat area. After removing the topsoil, construct
a square frame using four 2x4's. Usually an area ten
foot square will suffice. When the frame has been
leveled, pour a 3 1/2" base of concrete mix into the
frame leveling the mix by stroking across the top with
another 2x4. Finish the top with the cement float.
When the slab has cured remove the 2x4's and
landscape as desired.
Note: It is necessary to provide drainage of the
compartment for the electrical components.
120 volt Installation w/hard-wire
Equipment modules installed for 120 volt operation,
require a two-wire electrical service, plus ground (line 1,
black), (neutral, white) and (ground, green). Refer to
terminal block diagram. Assure that all the procedures on
the conversion pages have been followed.
240 volt Installation
Units to be operated at 240 volts must have all electrical
connections accomplished by a qualified electrician in
accordance with the National Electric Code, the Canadian
Electric Code or other local electrical codes in effect at the
time of installation. Equipment modules installed for 240
volt operation require a three wire electrical service, plus
ground (line 1, line 2, neutral and ground). Refer to
terminal block diagram.
Assure that all the procedures on the conversion pages have
been followed.
7. Install your spa in a location, which allows easy access
to the equipment bay.
8. Before filling with water, be sure the spa is in its final
position and that hoses, tools, etc. are not under the
spa.
CUSTOMER WARNING:
The National Electric code requires a Ground Fault Circuit Interrupter on all spas, the #160A kit GFCI is available through your
QCA Spa Dealer. Alert your electrician that if another GFCI is used it must have Neutral Protection.
4
YOUR • QCA • SPA • EQUIPMENT
Dream Series Control
When your spa is first powered up, it will go into Priming
Mode, indicated by “Pr”. Priming mode will last for 5
minutes and then the spa will being to heat the spa and
maintain water temperature in the Standard Mode. During
this cycle do not press any buttons as it will cause the
priming mode to start over.
off after 15 minutes. The low speed of the pump runs
when the blower is on. It may also activate for at least
two minutes every 30 minutes to detect the spa
temperature and then to heat to the set temperature if
needed, depending upon mode. When the low speed turns
on automatically, it cannot be deactivated from the panel;
however, the high speed may be started.
Temperature Control
Light
The start-up temperature is set at 100ºF. The last
measured temperature is constantly displayed on the LCD.
Note that the last measured spa temperature displayed is
current only when the pump has been running for at least
two minutes.
Press the “Light” button to turn the light on and off. If left
on, the light automatically turns off after four hours.
Initial Start Up
Preset Filter Cycles
The first filter cycle begins six minutes after the spa is
energized. The second filter cycle begins 12 hours later.
Filter duration is programmable at the Master Control Pad
for 2, 4, 6, 8 hours or for continuous filtration, (indicated
by “FC”). The default filter time is two hours. To
program, press “Temp”, then “Jets.” Press “Temp” to
adjust. Press “Jets” to exit programming.
Press the “Temp” button to display the temperature
previously set. This set temperature is flashed on the
display. Pressing the “Temp” button a second time, while
it is still flashing, will cause the set temperature to
increase or decrease depending on what direction was last
chosen. Each press to follow will change the set
temperature in the same directions. If the opposite
direction is desired, release the pad and let the display
revert to the actual water temperature. Press the button to
display the set temperature, and again to make the
temperature change in the desired direction.
Freeze Protection
If the temperature sensors detect a drop below 40ºF
within the heater, then the pump (as well as the heater,
if necessary) will automatically activate to provide
freeze protection. The equipment stays on until the
sensors detect that the spa temperature has risen to
within 15ºF of the set temperature. The blower will
purge for 30 seconds at the end of the freeze
condition.
Jets
Touch the “Jets” button once to activate the low speed of
the pump and again for the high speed. Press the “Jets”
button again to turn off the pump. If left running, the
pump’s low speed will automatically turn off after four
hours, and the pump’s high speed will automatically turn
WARNING
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance
with the manufacturer's instruction, may cause interference to radio and television reception. It has been type tested and
found to comply with the limits for a class B computing device in accordance with the specification in subpart J of part 15
of the FCC rules, which are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
interference, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the
interference by one or more of the following measurers: Reorient the receiving antenna. Relocate the receiver with respect
to the spa. Move the receiver away from the spa. Plug the receiver into a different outlet so that the receiver and spa are on
different circuits. If necessary, the user may find the following booklet prepared by the Federal Communications
Commission helpful: "How to identify and resolve radio-TV interference problems." This booklet is available from the U.S.
Government Printing Office, Washington, DC 20402, Stock No. 004-00000345-4.
5
Diagnostic Messages
Message Meaning
No message on display.
Power has been cut off to the Spa.
-Temperature unknown.
Action Required
The control panel will be disabled until power returns.
After the pump has been running for 2 minutes, the
temperature will be displayed.
Spa is powering up. This operation takes 6 minutes total.
After 4 minutes, “- -” will appear for two minutes. The
spa then enters it’s first filter cycle and is now available
for setting.
DO NOT ENTER THE WATER. Remove the spa cover
and allow the water to cool. Once the heater has cooled,
reset by pushing any button. If the spa does not reset, shut
off the power to the spa and call your dealer or service
organization.
DO NOT ENTER THE WATER. Remove spa cover and
allow water to cool.
At 107°F, the spa should
automatically reset. If the spa does not reset, shut off
power to the spa and call your dealer or service
organization.
No action required.
The pump and blower will
automatically activate regardless of spa status.
If the problem persists, contact your dealer or service
organization. (May appear temporarily in an overheat
situation and disappear when the heater cools)
If the problem persists, contact your dealer or service
organization. (May appear temporarily in an overheat
situation and disappear when the heater cools)
If the problem persists, contact your dealer or service
organization
PR
System is priming. (Spa must be filled to
proper level. Water should be at least
halfway up the skimmer.)
HH
“Overheat” The spa has shut down. Sensors
detect 118°F at the heater.
OH
“Overheat” The spa has shut down. Sensors
detect spa water is 110°F.
IC
“Ice” Potential freeze condition detected
SA
Spa is shut down. The sensor that is plugged
into the Sensor “A” jack is not working.
SB
Spa is shut down. The sensor that is plugged
into the Sensor “B” jack is not working.
SN
Sensors are out of balance. If changing spa
temperature it may just be temporary. If
flashing by itself, the spa is shut down.
A significant difference between temperature Check the water level in spa. Refill if necessary. If the
sensors has been detected.
This could water level is okay, make sure the pumps have been
primed. If problem persists, contact your dealer or service
indicate a flow problem.
organization.
Persistent low flow problems. (Displays on Follow the action required for “HL” message. Heating
the fifth occurrence of the “HL” message capability of the spa will not reset automatically, you may
within 24 hours.) Heater is shut down, but press any button to reset.
other spa functions continue to run normally.
Possible inadequate water, poor flow, or air Check water level in spa. Refill if necessary. If the water
bubbles detected in heater. Spa is shut down level is okay, make sure the pumps have been primed.
Press any button to reset, or this message will
for 15 minutes.
automatically reset within 15 minutes. If the problem
persists, contact your dealer or service organization.
Inadequate water detected in heater. Follow action required for “DR” message. Spa will not
(Displays on the third occurrence of “DR” automatically reset. Press any button to reset.
message). Spa is shut down.
HL
LF
DR
DY
WARNING! SHOCK HAZARD! NO USER SERVICABLE PARTS.
Do not attempt service of this control system. Contact your dealer or service organization for assistance. Follow all
owner’s manual power connection instructions. Installation must be performed by a licensed electrician and all grounding
connections must be properly installed.
6
your spa equipment pack. A drain fitting is provided on
cabinet panel. Remove plug from drain. Attach garden
hose to drain adapter and lay out garden hose to the
location where water is to be drained. Screw drain adapter
into drain fitting spa will automatically drain by gravity.
QCA Spa Light
All equipment Modules have a receptacle, located on the
Equipment Module. This receptacle is provided for the
connection of the spa light.
Optional Draining of the Water
• Simply siphon water from spa with garden hose
• A sump pump may be used to pump water from
spa.
• Use a wet/dry vac to remove the remaining amount
of water.
Refilling your Spa
1. Be sure the main breaker to your spa equipment pack
is off.
2. Fill spa with water to proper level..
3. Turn power back on, spa will automatically start to run
and heat water to set temperature.
Your QCA Spa has a standard 12v light. The spa light
may be turned ON or OFF by pressing the LIGHT button,
located on the spa side control. The light will
automatically turn off after 4 hours.
Your Water Care Program
Before adding chemicals to your spa, do a full water
analysis with a test kit or ask your QCA Spa dealer to
conduct the water test for you. (The following is an
illustration of the steps taken when Bromine is the water
care program. You may choose to use an alternate water
care program with different chemicals. Please consult
your QCA Spa dealer for proper water care instructions.)
Spa Light Lens Installation
Colored lenses are included with the spa light. To install
or remove lenses simply push ON or pull OFF of the spa
light, as shown below.
Step 1: Always have the circulation system running
before adding any chemicals. As you fill your spa
to the level recommended by the manufacturer, add
cleaning agent to prevent mineral staining and to
protect equipment against scale and corrosion.
Circulate for one hour.
Spa Light Bulb Replacement
To replace the spa light bulb; turn ALL power to the
Equipment Module OFF. Locate the rear of the spa light
and remove the bulb socket by rotating socket counter
clockwise 1/8 turn and pulling on the socket (not the
wires), as shown below. Pull the bulb from the socket and
replace by reversing the above steps.
Step 2: "Balance" the water so that it is neither alkaline
(scale forming) nor acidic (corrosive). Balanced
spa water should be 7.2- 7.8 on the pH scale, with
total 7.3 alkalinity (the measure of the ability of
water to resist a change in pH) in the range of 80120 parts per million (PPM).
A. If pH is lower than 7.2, add pH UP
B. If pH is higher than 7.8, add pH DOWN
C. If total alkalinity is below 80, add
ALKALINITY UP.
Step 3: Shock treat the water with non chlorine shock to
destroy any organic contaminants that may have
accumulated in the spa during filling.
Step 4: Prepare your disinfectant dispenser or feeder for
use according to directions. A bromine residual of
2.0 - 4.0 PPM, as determined by your test kit, should
be maintained at all times. Directions for using the
bromine are indicated on the float ring.
CAUTION: The replacement bulb must be the same
rating as the factory installed bulb.
We suggest you follow a regular maintenance program to
keep your spa water fresh and crystal clear.
Spa Care and Maintenance
It is recommended to completely drain the spa at least four
times a year. Otherwise, the water becomes chemically
"saturated" and no longer responds to regular chemical
upkeep. The spa should also be drained before long
periods of disuse, or for equipment repair.
Draining of Water
Because of the small water volumes involved with spas,
sometimes it is much simpler and less expensive to drain
the water than to adjust the water chemistry with chemical
additives. To drain the spa, shut off the main breaker to
7
Removing a Box Filter Cartridge
The cartridge of the in-line filter must be removed for
cleaning. This is accomplished as follows: for box filter
Water Care
Daily Checklist
1. Test for proper bromine or chlorine level. Proper
bromine level should be maintained at 2.0 - 4.0 PPM.
2. Test pH levels and adjust if needed. If you are having
difficulty keeping pH properly balanced, it may be an
indication that total alkalinity needs adjusting. Have
your dealer test the water and adjust if needed.
Weekly Checklist
1. Remove filter lid.
2. Twist and lift built-in chemical dispenser to reveal
the cartridge.
3. Remove the filter cartridge from the housing and
clean, or replace it with a new cartridge.
1. Add Clarifier to help the filter remove small
particles and to retain water clarity.
NOTE: Not maintaining your water can result in
damage of your spa jets, filter, etc. This damage,
due to incorrect water maintenance is not covered
under warranty.
2. Add Chelating Agent to protect your equipment
against stains, scale and rust.
Cleaning the Filter Cartridge
3. For spas located outdoors or subject to a great deal
of sunlight add Algaecide to guard against algae.
1. Hold the cartridge in an upright position and spray
downward into the pleats of the fabric with a garden
hose to flush away debris. Cleaning will be easier if
the garden hose nozzle can be adjusted to a single jet
spray.
2. After hosing off the cartridge, it is highly
recommended that the cartridge be allowed to soak in a
filter-cleaning solution available through your local
dealer. Soak the cartridge for 24 hours to remove body
oils and body lotions that become impregnated in the
cartridge fabric during filtration. Rinse the cartridge
thoroughly before placing it back in the filter housing.
4. Shock your spa weekly with Oxidizer to remove
contaminants such as ammonia, body oils and
foreign matter. Unless spa water is routinely shock
treated, contaminants will accumulate to cause eye
and skin irritation, odors and cloudy dull water
appearance.
5. To eliminate and prevent foaming, add a small amount
of NON FOAM agent as needed.
General Guidelines
NOTE: We recommend after cleaning to allow the filter
to dry before replacing. We suggest having an extra filter
on hand.
• NEVER MIX CHEMICALS TOGETHER
• Add only small amounts of each chemical at a time until
the desired level is achieved. Do not exceed dosage rates
on label directions.
3. If the cartridge is coated with algae or bacteria or a
hard, solid material, (which it may indicate a calcium
build-up) on the fabric. This build-up can be removed
by soaking the cartridge. A cartridge cleaning solution
is available through your QCA dealer. When using this
solution, follow instructions provided on label.
4. Clean the filter housing.
5. Return the filter cartridge to the housing and replace
the automatic chemical feeder.
• Keep spa free of debris and cover spa when not in use.
• Circulate the water for 2-4 hours each day to maintain
proper filtration. Clean your filter with FILTER
CLEANER every 1-2 months.
• Remove oils and grease around water line with a
cleaner on a weekly basis.
Vacation Care Instructions
• In heavily used spas, water should be drained and
refilled every two months or whenever it becomes
difficult to maintain proper chemical levels.
If you plan to be away, follow these instructions to
maintain the water quality:
Short Time Periods (3-5 Days):
1. Adjust the pH by following the instructions outlined in
the water quality and maintenance section.
Filter Maintenance
As with any water filtering system, the filter cartridges
may become clogged with particles or with calcification
that will result in reduced water flow. In your QCA Spa, it
is important to maintain a clean, unobstructed filtering
system. This not only provides the maximum performance
from the hydrotherapy jets, but allows the 24 hour
filtration system to function effectively. We recommend the
filter cartridges be cleaned (either spraying clean with
water or soaking to dissolve minerals) EVERY MONTH.
2. Sanitize the water by following the “super-chlorinating”
procedures and lock your thermal cover in place using the
tie-downs.
3. Upon your return, sanitize the water (superchlorinate, if
necessary) and balance the pH.
IMPORTANT NOTE: Spa water oxidizers such as
dichlor chlorine maintain their level of effectiveness
substantially longer in cool water than in hot water.
WARNING: Failure to maintain the cartridges in a clean,
unobstructed manner will result in reduced water flow
through the heater assembly which may cause the Heater
High Limit Thermostat to "trip". If this high limit "trip"
occurs during sub-freezing temperatures and goes
unnoticed, the spa water may freeze. Any damage to the
spa (from freezing) which is a direct cause of poor
maintenance will not be covered by warranty.
Long Time Periods (4-15 Days)
Prior to leaving:
1. Adjust the pH as required.
2. Sanitize the water by following the SUPERCHLORINATION procedures.
8
3. Upon your return, check the level of sanitation of your
spa water. If the chlorine test reads "O" and you have been
gone an extended period of time, SUPERCHLORINATE
the spa water to ensure all organisms and algae are
oxidized. Turn the Temperature Control clockwise to
return it to the original setting. The spa water will be safe
for you to use once the Free Chlorine Residual has below
5.0 PPM.
Caution: Any lines not receiving adequate antifreeze
are subject to freeze damage!
Spa and Cabinet Maintenance
Acrylic Finish - The acrylic finish on all QCA spas is
impervious to most of the problems associated with nonacrylic finished spas and requires very little effort to keep
it looking bright, shiny and clean. Every two months the
spa should be drained, cleaned, polished and refilled. For
the cleaning, use any non-abrasive cleaner. There are
several non-abrasive products on the market that can be
used for polishing. Made specifically for acrylic spas are
cleaner/polish/sealer combinations, which contain reactive
silicones instead of wax. If these are not available, any
high quality silicone automotive polish will suffice.
Prevention of Freezing
The QCA Spa has been designed and engineered for yearround use in any climate. The energy efficiency of the spa
may decrease during these cold periods, as the heater will
cycle more frequently. If a freeze condition is detected,
the low-speed pump and blower will automatically
activate. This is a normal spa function; no corrective
action is necessary. Freeze protection is enabled
regardless of the spa's status.
Redwood Spa Cabinet Care- Your spa cabinet is
handcrafted of clear redwood. Unfortunately all
woods exposed to weather and moisture may warp to
some degree. However if you wish to retain your
cabinet's original deep rich look and protect it from
warpage, we recommended applying a good quality
wood protector and moisture sealant. The spa's
environment such as the amount of light, or humidity,
will determine how often repeat applications are
required. Consult your local hardware store for wood
finishing products and their proper application.
Weather Guard Cabinet Care – Handcrafted
maintenance free cabinet surfaces may need to be
wiped down from time to time with a soap and water
solution or simply sprayed with a garden hose. Use of
harsh chemicals to clean the surface will cause the
cabinet to discolor.
Winterizing
In very cold weather you may not want to venture outside
to use your spa. In this case, you may move it to a heated
area, or leave it as is until the weather warms. If you do
leave the spa unused for a long period of time in severely
cold weather, you should winterize the spa to avoid
accidental freezing due to a power or equipment failure..
Follow these easy steps: Turn power to the spa OFF.
Drain the spa. Use a wet vac to suck or blow out the air
injectors, water jets and water suction fittings. Add 1-3
gallons of RV antifreeze, depending on the size of the spa,
to all the air injectors, water jets, suction drains, and filter.
Troubleshooting
Please Note: The following corrective actions may be performed by the spa owner. If the trouble cannot be corrected in the
steps below, please refer to your QCA Spas, Inc. Dealer for service. (Improper servicing by an unauthorized serviceman or
spa owner could result in damage that will not be covered by the warranty, or could cause serious injury.)Diagnostic
messages-If failure occurs check control pad read out for diagnostic message.
SYMPTONS
Equipment does not operate
Pump does not work
(in low speed)
Pump does not work
(in high speed)
Inadequate jet action
No heat
Underwater spa light does
not work
Water is cloudy
CORRECTIVE ACTION
Check to see if the power cord is plugged in.
Test the GFCI to see if it has “tripped”. IMPORTANT: If the GFCI trips repeatedly, do not
use the spa, and contact your dealer. Check the circuit breaker in the main circuit panel.
Check that the water valves are completely open. Inspect the filter cartridge for dirt and
debris. Clean or replace. Check for blockages or restrictions at the main drain and catch
basket. Check for blockages or restrictions at jets. Check fill level or water level.
Push the button for high speed jet. Check the above items if “Pump does not work”
The filter cartridge may be clogged. Pull the cartridge from the filter canister. If the jet
action improves, clean or replace the filter. Check the spa water level. Water must be above
minimum water level. Check that the water valves are completely open. Check jet orifice for
blockage. Clear if blocked.
Check all steps in "Equipment does not operate." Push any button to reset. Check that the
temperature dial is set for the desired temperature. Remember: Do not expect hot water
immediately from the jets. The heater will raise temperature 2-6 degrees per hour if covered
with Soft Top™. (Soft Top is a foam cover that is not affected by chemicals normally found
in spas. It is a closed cell foam which resists water absorption and helps to create a moisture
barrier. ) Inspect the filter cartridge for dirt and debris. Check if pump is operating. Follow
the step in the “Pump does not work.”
Tighten the light bulb in the socket, located in the equipment bay.
Replace the 12-volt light bulb.
Check the water chemistry balance and replenish as needed.
Clean or replace the filter cartridge.
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WARRANTY REGISTRATION
This warranty applies to spas manufactured by QCA JEWEL Spas and sold to an original consumer purchaser at retail
("Purchaser") after January 1, 2001. To validate this warranty, the Purchaser must complete the enclosed warranty registration
card and mail it to QCA Spas within 30 days of deliver of the spa. RETURN OF THE OWNER REGISTRATION CARD IS
A CONDITION OF WARRANTY COVERAGE. This warranty is exclusive and supersedes all other representations or
obligations of JEWEL, whether express or implied and whether oral, written or printed.
Your Serial Number is located inside shell on the step or under shell hanging from plumbing within the equipment
compartment of your QCA Spa.
Date Purchased:
Date Installed:
Dealer:
Address:
Telephone:
Spa Model:
Serial Number:
Warning: Elderly persons, infants and anyone subject to heart disease, diabetes, high or low blood pressure, strokes, epilepsy
or similar afflictions should not enter a spa alone and without consulting a physician. Unsupervised use by children should be
prohibited. Never use a spa while under the influence of alcohol, anti-coagulants, antihistamines, vasoconstrictors,
vasodilators, stimulants, hypnotics, narcotics, or tranquilizers. If you are taking medications of any kind, or being treated for
any illness, consult your physician prior to the use of the spa. A spa should be kept at temperatures less then 104° for personal
safety and health.
To validate your warranty the enclosed warranty must be filled out and returned to QCA Spas, Inc. within 30 days
from date of purchase.
For your warranty see enclosed packet located inside your spa shell.
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To receive your FREE gift to help maintain your spa and to VALIDATE your spa warranty,
return the PREPAID registration card below within the next THIRTY days. To immediately
register your new spa; you may log onto our web site at qcaspas.com.
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