HP ProLiant ML370 Generation 5 User guide

HP ProLiant ML370 Generation 5 Server
User Guide
Part Number 404680-002
September 2007 (Second Edition)
© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of
Microsoft Corporation.
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.
Contents
Component identification ............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 8
Systems Insight Display LEDs ..................................................................................................................... 10
Rear panel components............................................................................................................................ 11
Rear panel LEDs ...................................................................................................................................... 12
System board components........................................................................................................................ 13
System maintenance switch............................................................................................................. 14
Internal system health LED combinations ........................................................................................... 14
SAS and SATA device numbers................................................................................................................. 15
SAS and SATA hard drive LEDs................................................................................................................. 16
SAS and SATA hard drive LED combinations .............................................................................................. 17
FBDIMM slots.......................................................................................................................................... 18
Power supply backplane LED .................................................................................................................... 19
Fan locations .......................................................................................................................................... 19
Operations................................................................................................................................. 20
Power up the server ................................................................................................................................. 20
Power down the server............................................................................................................................. 20
Access the HP Systems Insight Display........................................................................................................ 20
Open or remove the tower bezel ............................................................................................................... 21
Extend the server from the rack ................................................................................................................. 22
Remove the rack bezel ............................................................................................................................. 23
Install the rack bezel ................................................................................................................................ 25
Remove the access panel.......................................................................................................................... 25
Install the access panel............................................................................................................................. 26
Remove the processor air baffle ................................................................................................................ 26
Remove the center wall ............................................................................................................................ 27
Setup......................................................................................................................................... 28
Optional installation services .................................................................................................................... 28
Rack planning resources........................................................................................................................... 28
Optimum environment.............................................................................................................................. 29
Space and airflow requirements ...................................................................................................... 29
Temperature requirements............................................................................................................... 30
Power requirements ....................................................................................................................... 30
Electrical grounding requirements .................................................................................................... 30
Rack warnings ........................................................................................................................................ 31
Server warnings and cautions ................................................................................................................... 31
Identifying tower server shipping carton contents ......................................................................................... 32
Identifying rack server shipping carton contents........................................................................................... 32
Installing hardware options....................................................................................................................... 33
Setting up a tower server.......................................................................................................................... 33
Installing the server into the rack................................................................................................................ 34
Powering up and configuring the server ..................................................................................................... 34
Installing the operating system................................................................................................................... 35
Registering the server............................................................................................................................... 35
Contents
3
Hardware options installation....................................................................................................... 36
Introduction ............................................................................................................................................ 36
Processor option...................................................................................................................................... 36
Memory options ...................................................................................................................................... 42
Memory configurations................................................................................................................... 42
Advanced ECC memory ................................................................................................................. 43
Online spare memory .................................................................................................................... 44
Mirrored memory .......................................................................................................................... 45
Memory boards and FBDIMMs........................................................................................................ 46
Hot-plug hard drive options ...................................................................................................................... 50
Installing a hot-plug hard drive ........................................................................................................ 51
Removing a hot-plug hard drive....................................................................................................... 52
SAS-SATA hard drive cage option ............................................................................................................. 53
Removable media device options .............................................................................................................. 55
Removing the removable media blanks............................................................................................. 55
Installing a half-height or full-height media device .............................................................................. 56
Redundant hot-plug fans option ................................................................................................................. 59
Redundant hot-plug power supply option .................................................................................................... 60
Expansion board options.......................................................................................................................... 61
Performance balancing .................................................................................................................. 62
Expansion slot cover ...................................................................................................................... 62
Installing expansion boards ............................................................................................................ 63
Removing expansion boards ........................................................................................................... 64
Array controllers and Battery-Backed Write Cache options ........................................................................... 66
Parallel and second serial connector option ................................................................................................ 66
Tower-to-rack conversion option ................................................................................................................ 67
Cabling ..................................................................................................................................... 75
Storage device cabling guidelines ............................................................................................................. 75
Cable connector identification .................................................................................................................. 75
SAS cabling ........................................................................................................................................... 76
CD-ROM drive cabling............................................................................................................................. 77
Video cabling ......................................................................................................................................... 78
Parallel/serial port cabling ....................................................................................................................... 78
Diskette drive cabling .............................................................................................................................. 79
BBWC option cabling .............................................................................................................................. 79
Internal USB connector............................................................................................................................. 80
Configuration and utilities ............................................................................................................ 81
Configuration tools .................................................................................................................................. 81
SmartStart software........................................................................................................................ 81
HP ROM-Based Setup Utility............................................................................................................ 82
Array Configuration Utility .............................................................................................................. 84
Option ROM Configuration for Arrays ............................................................................................. 84
Auto-configuration process.............................................................................................................. 84
HP ProLiant Essentials Rapid Deployment Pack .................................................................................. 85
Re-entering the server serial number and product ID ........................................................................... 85
Management tools................................................................................................................................... 86
Automatic Server Recovery ............................................................................................................. 86
ROMPaq utility.............................................................................................................................. 86
System Online ROM flash component utility ...................................................................................... 86
Integrated Lights-Out technology ...................................................................................................... 87
StorageWorks library and tape tools................................................................................................ 88
Management Agents...................................................................................................................... 88
Contents
4
HP Systems Insight Manager ........................................................................................................... 88
Redundant ROM support ................................................................................................................ 88
USB support and functionality ......................................................................................................... 89
Diagnostic tools ...................................................................................................................................... 90
HP Insight Diagnostics survey functionality ........................................................................................ 90
Array Diagnostic Utility .................................................................................................................. 90
HP Insight Diagnostics .................................................................................................................... 90
Integrated Management Log ........................................................................................................... 91
Remote support and analysis tools ............................................................................................................. 91
HP Instant Support Enterprise Edition................................................................................................ 91
Keeping the system current ....................................................................................................................... 92
Drivers ......................................................................................................................................... 92
ProLiant Support Packs ................................................................................................................... 92
ActiveUpdate ................................................................................................................................ 92
Operating system version support .................................................................................................... 92
Change control and proactive notification ........................................................................................ 92
Care Pack .................................................................................................................................... 93
Battery replacement .................................................................................................................... 94
Troubleshooting .......................................................................................................................... 96
Troubleshooting resources ........................................................................................................................ 96
Pre-diagnostic steps ................................................................................................................................. 96
Important safety information............................................................................................................ 96
Symptom information ..................................................................................................................... 98
Prepare the server for diagnosis ...................................................................................................... 99
Loose connections ................................................................................................................................... 99
Service notifications............................................................................................................................... 100
Troubleshooting flowcharts ..................................................................................................................... 100
Start diagnosis flowchart .............................................................................................................. 100
General diagnosis flowchart ......................................................................................................... 101
Server power-on problems flowchart .............................................................................................. 103
POST problems flowchart ............................................................................................................. 106
OS boot problems flowchart ......................................................................................................... 107
Server fault indications flowchart ................................................................................................... 109
POST error messages and beep codes ..................................................................................................... 111
Electrostatic discharge ............................................................................................................... 112
Preventing electrostatic discharge ............................................................................................................ 112
Grounding methods to prevent electrostatic discharge ................................................................................ 112
Regulatory compliance notices ................................................................................................... 113
Regulatory compliance identification numbers ........................................................................................... 113
Federal Communications Commission notice............................................................................................. 113
FCC rating label.......................................................................................................................... 113
Class A equipment....................................................................................................................... 113
Class B equipment ....................................................................................................................... 113
Declaration of conformity for products marked with the FCC logo, United States only..................................... 114
Modifications........................................................................................................................................ 114
Cables ................................................................................................................................................. 114
Canadian notice (Avis Canadien)............................................................................................................ 115
European Union regulatory notice ........................................................................................................... 115
Disposal of waste equipment by users in private households in the European Union ....................................... 116
Japanese notice .................................................................................................................................... 116
BSMI notice .......................................................................................................................................... 116
Contents
5
Korean notice ....................................................................................................................................... 117
Laser compliance .................................................................................................................................. 117
Battery replacement notice...................................................................................................................... 117
Taiwan battery recycling notice............................................................................................................... 118
Power cord statement for Japan............................................................................................................... 118
Specifications ........................................................................................................................... 119
Server specifications .............................................................................................................................. 119
Environmental specifications ................................................................................................................... 119
Technical support...................................................................................................................... 121
Related documents ................................................................................................................................ 121
Before you contact HP............................................................................................................................ 121
HP contact information ........................................................................................................................... 121
Customer Self Repair ............................................................................................................................. 122
Acronyms and abbreviations...................................................................................................... 129
Index....................................................................................................................................... 132
Contents
6
Component identification
Front panel components
•
Rack model
Item
Description
1
Hard drive bays 9-16 (optional drive cage)
2
USB connectors
3
HP Systems Insight Display
4
Video connector (rack model only)
5
HP Systems Insight Display ejector button
6
DVD/CD-ROM drive
7
Removable media bays
8
Hard drive bays 1-8
Component identification 7
•
Tower model
Item
Description
1
Media bay spacer
2
DVD/CD-ROM drive
3
Removable media bays
4
Hard drive bays 1-8
5
Hard drive bays 9-16 (optional drive cage)
6
USB connectors
7
HP Systems Insight Display
8
HP Systems Insight Display ejector button
Front panel LEDs and buttons
Component identification 8
Item
Description
Status
1
UID button
—
2
UID LED
Blue = Activated
Flashing blue = System is being managed remotely
Off = Deactivated
3
Internal system health LED
Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical
Off = Normal (system off)
4
External system health LED
(power supply)
Green = Normal (system on)
Amber = Redundant power supply failure
Red = Power supply failure. No operational power supplies.
Off = Normal (system off)
5
NIC 1 link/activity LED
(embedded NIC)
Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
6
NIC 2 link/activity LED
(embedded NIC)
Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
7
System power LED
Green = System has AC power and is powered up
Amber = System has AC power and is in standby mode
Off = System has no AC power
8
Power On/Standby button
—
Component identification 9
Systems Insight Display LEDs
To view a quick reference for component identification and status, access the Systems Insight Display
("Access the HP Systems Insight Display" on page 20).
Item
Description
Status
1
Primary power supply LED
Amber = Failure
Off = Normal
2
Redundant power supply LED
Amber = Failure
Off = Normal
3
Online spare memory LED
Green = Protection enabled
Amber = Memory failure occurred
Flashing amber = Memory configuration error
Off = No protection
4
Mirrored memory LED
Green = Protection enabled
Amber = Memory failure occurred
Flashing amber = Memory configuration error
Off = No protection
5
6
7
FBDIMM LEDs*
(memory board 1)
Amber = Failure
FBDIMM LEDs*
(memory board 2)
Amber = Failure
Processor 1 LED
Amber = Failure
Off = Normal
Off = Normal
Off = Normal
8
PPM 1 LED
Amber = Failure
Off = Normal
9
Processor 2 LED
Amber = Failure
Off = Normal
Component identification 10
Item
Description
Status
10
PPM 2 LED
Amber = Failure
Off = Normal
11
Hot-plug fan LEDs
Amber = Failure or fan is not installed
Off = Normal
12
Internal system health LED
Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical
Off = Normal (system off)
13
External system health LED
(power supply)
Green = Normal (system on)
Amber = Redundant power supply failure
Red = Power supply failure. No operational power supplies.
Off = Normal (system off)
14
Overtemperature LED
Red = Overheating, critical
Off = Normal
15
System power LED
Green = System has AC power and is powered on
Amber = System has AC power and is in standby mode
Off = System has no AC power
* If all FBDIMM LEDs for a memory board are flashing, the memory board is unseated.
Rear panel components
Item
Description
1
Keyboard connector
2
Mouse connector
3
USB connectors
4
iLO 2 management connector
Component identification 11
Item
Description
5
Video connector
6
Serial connector
7
NIC 2 connector
8
PCI expansion slots
9
Hot-plug power supply (primary bay)
10
Hot-plug power supply blank (redundant bay)
11
NIC 1 connector
12
T-10/T-15 Torx screwdriver
Rear panel LEDs
Item
Description
Status
1
UID LED
Blue = Activated
Flashing blue = system is being remotely managed
Off = Deactivated
2
iLO 2 activity LED
Green or flashing green = Network activity
Off = No network activity
3
iLO 2 link LED
Green = Linked to network
Off = No network connection
4
NIC 2 activity LED
Green or flashing green = Network activity
Off = No network activity
5
NIC 2 link LED
Green = Linked to network
Off = No network connection
6
NIC 1 link LED
Green = Linked to network
Off = No network connection
Component identification 12
Item
Description
Status
7
NIC 1 activity LED
Green or flashing green = Network activity
Off = No network activity
8
Power supply LED
Green = System has AC power and is powered up
Off = System has no AC power
System board components
Item
Description
1
PCI Express slot 1, x4
2
PCI-X slot 2, 64-bit/133-MHz
3
PCI-X slot 3, 64-bit/133-MHz
4
PCI Express slot 4, x4
5
PCI Express slot 5, x4 (optional x8 when PCIe Bus
Expander is installed in slot 4)
6
PCI Express slot 6, x4
7
PCI Express slot 7, x4 (optional x8 when PCIe Bus
Expander is installed in slot 6)
8
PCI Express slot 8, x4
9
PCI Express slot 9, x4 (optional x8 when PCIe Bus
Expander is installed in slot 8)
10
System maintenance switch (SW1)
11
System battery
12
Memory board connector 1
13
Memory board connector 2
14
PPM 1
15
Processor 1
Component identification 13
Item
Description
16
Power connector
17
Fan control/HP Systems Insight Display connector
18
USB tape drive connector
19
IDE connector
20
Processor 2
21
PPM 2
22
Power connector
23
Front video connector
24
Internal USB connector
25
Serial 2 connector
26
Parallel connector
27
Diskette drive connector
System maintenance switch
Position
Default
Function
S1
Off
Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S2
Off
Off = System configuration can be modified.
On = System configuration is locked and cannot be modified.
S3
Off
Reserved
S4
Off
Reserved
S5
Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S6
Off
Off = Normal
On = ROM treats system configuration as invalid.
S7
Off
Reserved
S8
Off
Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
Internal system health LED combinations
When the internal system health LED on the front panel ("Front panel LEDs and buttons" on page 8)
illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated HP
Systems Insight Display LEDs and the internal health LED indicate system status.
Component identification 14
NOTE: The system management driver must be installed for the internal system health LED to
provide pre-failure and warranty conditions.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may
report server status differently than the health LEDs because the software tracks more system attributes.
HP Systems Insight
Display LED color
Internal system
health LED color
Status
Processor failure,
socket X (amber)
Red
One or more of the following conditions may exist:
PPM failure, slot X
(amber)
DIMM failure, slot X
(amber)
DIMM failure (all
slots, amber)
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
ROM detected a failed processor during POST.
Amber
Processor in socket X is in a pre-failure condition.
Red
One or more of the following conditions may exist:
Red
Amber
DIMM bank error (all
slots in one bank,
amber)
•
Red
Red
•
PPM in slot X has failed.
•
PPM is not installed in slot X, but the corresponding
processor is installed.
One or more of the following conditions may exist:
•
DIMM in slot X has failed.
•
DIMM has experienced a multi-bit error.
One or more of the following conditions may exist:
•
DIMM in slot X has reached single-bit correctable error
threshold.
•
DIMM in slot X is in a pre-failure condition.
One or more of the following conditions may exist:
•
The bank is not populated entirely.
•
All DIMMs in the bank do not match.
•
Memory riser board is missing or not fully seated.
One or more of the following conditions may exist:
•
No valid or usable memory is installed in the system.
•
The banks are not populated in the correct order.
Overtemperature alert
(amber)
Red
System temperature has exceeded OS cautionary level or
critical hardware level.
Fan (amber)
Red
A required fan has failed.
Amber
A redundant fan has failed.
SAS and SATA device numbers
The server supports a combination of up to 16 SAS and SATA hard drives in two hard drive cages.
Component identification 15
HP recommends populating hard drive bays starting with the lowest SAS or SATA device number.
SAS and SATA hard drive LEDs
Item
Description
Status
1
Fault/UID LED
Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
2
Online/activity LED
Green = Drive activity
Flashing green = High activity on the
drive or drive is being configured as part
of an array
Off = No drive activity
Component identification 16
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
On, off, or
flashing
Alternating amber and The drive has failed, or a predictive failure alert has been
blue
received for this drive; it also has been selected by a
management application.
On, off, or
flashing
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
The drive is online, but it is not active currently.
On
Flashing regularly Amber, flashing
(1 Hz)
regularly (1 Hz)
Interpretation
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss,
do not replace the drive until the expansion or migration is
complete.
Flashing regularly Off
(1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing
irregularly
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been
received for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Off
Steadily amber
A critical fault condition has been identified for this drive, and
the controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
Off
The drive is offline, a spare, or not configured as part of an
array.
Component identification 17
FBDIMM slots
The server supports two memory boards, each containing eight slots with paired banks identified by the
letters A through D.
Item
Description
1
FBDIMM slot 1, bank A
2
FBDIMM slot 2, bank B
3
FBDIMM slot 3, bank C
4
FBDIMM slot 4, bank D
5
FBDIMM slot 5, bank A
6
FBDIMM slot 6, bank B
7
FBDIMM slot 7, bank C
8
FBDIMM slot 8, bank D
For installation requirements, refer to "FBDIMM installation guidelines (on page 48)".
Component identification 18
Power supply backplane LED
If the power supply backplane LED is illuminated, the power supply backplane has failed.
Fan locations
Item
Description
Configuration
1
Fan 1
Primary
2
Fan 2
Primary
3
Fan 3
Primary
4
Fan 4
Redundant
5
Fan 5
Redundant
6
Fan 6
Redundant
Component identification 19
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
Shut down the OS as directed by the OS documentation.
2.
Press the Power On/Standby button to place the server in standby mode. When the server enters
standby power mode, the system power LED changes to amber.
3.
Disconnect the power cords.
The system is now without power.
Access the HP Systems Insight Display
Press the HP Systems Insight Display ejector button to extend and open the HP Systems Insight Display.
Operations 20
Open or remove the tower bezel
This server has a removable bezel that must be unlocked and opened before accessing the hard drives or
removing the access panel. The bezel should be kept closed during normal server operations.
Use the key provided with the server to unlock the bezel with a counterclockwise turn.
If necessary, remove the tower bezel.
Operations 21
For operations involving removable media bay access, the media bay panel may be removed.
Extend the server from the rack
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access
internal components.
NOTE: If the server is in a rack and in the shipping configuration, remove the two shipping
screws directly behind the levers.
1.
Release the two levers on the lower outside corners of the server.
2.
Extend the server on the rack rails until the server rail-release latches engage.
NOTE: The release latches will lock into place when the rails are fully extended.
Operations 22
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers.
3.
After performing the installation or maintenance procedure, press the server rail-release latches and
slide the server into the rack.
Remove the rack bezel
The rack bezel must remain installed during normal server operations. The rack bezel remains installed for
all hardware options installations, except for removing or replacing a SAS hard drive cage.
1.
Power down the server (on page 20).
2.
Extend or remove the server from the rack ("Extend the server from the rack" on page 22).
3.
Remove the access panel (on page 25).
4.
Remove the media drive blanks or installed media drives ("Installing a half-height or full-height media
device" on page 56).
Operations 23
5.
Remove the two thumbscrews that secure the rack bezel to the top of the chassis.
6.
Pull the rack bezel away from the chassis.
Operations 24
Install the rack bezel
1.
Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack
bezel.
2.
Tighten both internal rack bezel thumbscrews.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Operations 25
1.
Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22).
2.
Open the locking latch, slide the access panel to the rear of the chassis, and remove the access
panel.
NOTE: If the locking latch is locked, use a Torx T-15 screwdriver to unlock the latch.
Install the access panel
1.
Place the access panel on top of the server with the hood latch open. Allow the panel to extend past
the rear of the server approximately 0.8 cm (0.2 in).
2.
Engage the anchoring pin with the corresponding hole in the latch.
3.
Push down on the hood latch. The access panel slides to a closed position.
Remove the processor air baffle
1.
Power down the server (on page 20).
2.
Extend or remove the server from the rack ("Extend the server from the rack" on page 22).
3.
Remove the access panel (on page 25).
Operations 26
4.
Remove the processor air baffle.
Remove the center wall
1.
Power down the server (on page 20).
2.
Extend or remove the server from the rack ("Extend the server from the rack" on page 22).
3.
Remove the access panel. ("Remove the access panel" on page 25)
4.
Remove the processor air baffle (on page 26).
5.
Remove the full-length expansion boards.
6.
Lift the center wall retaining latch.
7.
Remove the center wall.
Operations 27
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options
are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
•
•
•
•
Hardware support
o
6-Hour Call-to-Repair
o
4-Hour 24x7 Same Day
o
4-Hour Same Business Day
Software support
o
Microsoft®
o
Linux
o
HP ProLiant Essentials (HP SIM and RDP)
o
VMWare
Integrated hardware and software support
o
Critical Service
o
Proactive 24
o
Support Plus
o
Support Plus 24
Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website (http://www.hp.com/products/servers/platforms).
Setup
28
Optimum environment
When installing the server, select a location that meets the environmental standards described in this
section.
Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server
for proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another
rack or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore,
the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the
cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This
arrangement ensures proper airflow. Using a rack without blanking panels results in improper
cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high
airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide
proper front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Setup
29
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
When installing more than one server, you may need to use additional power distribution devices to
safely provide power to all devices. Observe the following guidelines:
•
Balance the server power load between available AC supply branch circuits.
•
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC
current rating.
•
Do not use common power outlet strips for this equipment.
•
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250,
as well as any local and regional building codes. In Canada, you must install the equipment in
accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other
countries, you must install the equipment in accordance with any regional or national electrical wiring
codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Setup
30
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch
wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch
circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs
or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet
strips for the server is not recommended.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a
rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U
rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and
may become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always
handle the rack from both sides.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured to the top and bottom of the building structure.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at
least two people must lift the server into the rack together. A third person may be required
to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
Setup
31
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Identifying tower server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Keyboard
•
Mouse
•
Hardware documentation, Documentation CD, and software products
In addition to the supplied items, you may need:
•
Hardware options
•
Operating system or application software
•
PDU
Identifying rack server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Hardware documentation, Documentation CD, and software products
•
Rack-mounting hardware
In addition to the supplied items, you may need:
•
Hardware options
Setup
32
•
Operating system or application software
•
PDU
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page
36)."
Setting up a tower server
Follow the steps in this section to set up a tower model server. If you are going to install the server into a
rack, refer to the rack installation section ("Installing the server into the rack" on page 34).
1.
Connect peripheral devices to the server.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
2.
Connect the power cord to the rear of the server.
3.
Open the power cord retaining clip, and thread the power cord through the retaining clip.
4.
Push the tab into place to secure the power cord.
5.
Connect the power cord to the AC power source.
Setup
33
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.
Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship
with the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com
website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install
the rack brackets.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at
least two people must lift the server into the rack together. A third person may be required
to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
1.
Install the server and cable management arm into the rack. For more information, refer to the
installation instructions that ship with the 3-7U Quick Deploy Rail System (rack installation only).
2.
Connect peripheral devices to the server.
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for
operating system installation.
To configure these utilities manually:
•
Press the F8 key when prompted during the array controller initialization to configure the array
controller using ORCA.
Setup
34
•
Press the F9 key when prompted during the boot process to change the server settings using RBSU.
The system is set up by default for the English language.
For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide
located on the Documentation CD.
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on
supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).
Two methods are available to install an operating system on the server:
•
SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the
server.
•
Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server.
This process may require you to obtain additional drivers from the HP website
(http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.
For information on using these installation paths, refer to the SmartStart installation poster in the HP
ProLiant Essentials Foundation Pack, included with the server.
Registering the server
To register the server, refer to the HP Registration website (http://register.hp.com).
Setup
35
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Processor option
The server supports single- and dual-processor operation. With two processors installed, the server
supports boot functions through the processor installed in processor socket 1. However, if processor 1
fails, the system attempts to boot from processor 2 and provides a processor failure message.
The server uses PPMs to provide power to each processor. The corresponding PPM must be installed for
each processor or the system cannot boot.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server does not power up.
To install a processor:
1.
Power down the server (on page 20).
2.
Do one of the following:
3.
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
Remove the access panel (on page 25).
Hardware options installation
36
4.
Remove the processor air baffle.
5.
Open the heatsink retaining latches.
Hardware options installation
37
6.
Open the processor retaining latch and the processor socket retaining bracket.
7.
Remove the processor socket protective cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
Hardware options installation
38
8.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
9.
Align the processor installation tool with the socket and install the processor.
Hardware options installation
39
10.
Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
11.
Close the processor socket retaining bracket and the processor retaining latch.
12.
Remove the protective cover from the heatsink.
CAUTION: To prevent thermal instability and damage to the server, do not separate the
processor from the heatsink after assembling.
Hardware options installation
40
13.
Install the heatsink.
NOTE: Your heatsink may appear different than shown.
14.
Close the heatsink retaining latches.
15.
Install the PPM.
CAUTION: To prevent thermal instability and damage to the server, be sure the Mylar shield
located on the air baffle covers PPM slot 2 when PPM 2 is not installed. Remove the shield only
to install a PPM.
Hardware options installation
41
NOTE: The appearance of compatible PPMs may vary.
16.
Install the processor air baffle.
17.
Install the access panel (on page 26).
18.
Do one of the following:
19.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 20).
Memory options
This server supports two memory boards. Each memory board contains 8 DIMM slots for a total of 16
DIMM slots in the server. You can expand server memory by installing supported DDR-2 FBDIMMs.
Memory configurations
The server supports the following Advanced Memory Protection (AMP) options to optimize server
availability.
•
Advanced ECC supporting up to 32 GB of active memory using 2-GB FBDIMMs.
•
Online Spare Memory providing additional protection against degrading FBDIMMs supporting up to
28 GB of active memory and 4 GB of online spare memory utilizing 2-GB FBDIMMs.
•
Mirrored Memory providing protection against failed FBDIMMs supporting up to 16 GB of active
memory and 16 GB of mirrored memory utilizing 2-GB FBDIMMs.
Maximum memory capacities for all AMP modes will increase with the availability of 4-GB and 8-GB
FBDIMMs, including a maximum of 64 GB in Advanced ECC mode. For the latest memory configuration
information, refer to the QuickSpecs on the HP website (http://www.hp.com).
Hardware options installation
42
The Advanced Memory Protection option is configured in RBSU. By default, the server is set to Advanced
ECC mode. For more information, refer to HP ROM-Based Setup Utility (on page 82). If the configured
AMP mode is not supported by the installed FBDIMM configuration, the system boots in Advanced ECC
mode.
The following configuration requirements apply to all AMP modes:
•
FBDIMMS must be ECC Registered DDR-2 SDRAM FBDIMMs.
•
FBDIMMs must be installed in pairs.
•
FBDIMM pairs in a memory bank must have identical HP part numbers.
•
FBDIMMS must be populated as specified for each AMP memory mode.
•
Memory Board 1 must always be populated with FBDIMMs installed in Bank A.
The memory subsystem for this server is divided into two memory controllers, one for each memory board.
This multiple memory board architecture provides enhanced memory performance in all AMP modes for
dual memory board configurations.
If the server contains more than 4 GB of memory, consult the operating system documentation about
accessing the full amount of installed memory.
Advanced ECC memory
Advanced ECC memory is the default memory protection mode for this server. In Advanced ECC, the
server is protected against correctable memory errors. The server provides notification if the level of
correctable errors exceeds a pre-defined threshold rate. The server does not fail because of correctable
memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible
to correct certain memory errors that would otherwise be uncorrectable and result in a server failure.
Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit
memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the
FBDIMM.
In addition to general configuration requirements ("FBDIMM installation guidelines" on page 48),
Advanced ECC memory also has the following configuration requirements:
•
For single-memory board configurations, FBDIMMs must be installed in sequential order, beginning
with memory board 1 - bank A.
•
For dual-memory board configurations, FBDIMMs must be installed sequentially on each memory
board, beginning with memory board 1 - bank A, then memory board 2 - bank A.
•
For dual memory board configurations, the same amount of total memory should be used on both
memory boards for maximum performance.
In Advanced ECC mode, FBDIMMs must be populated as specified in the following tables:
Single memory board configuration:
Memory board 1
configuration
Bank A
Bank B
Bank C
Bank D
1A and 5A
2B and 6B
3C and 7C
4D and 8D
1
X
—
—
—
2
X
X
—
—
3
X
X
X
—
Hardware options installation
43
Memory board 1
configuration
Bank A
Bank B
Bank C
Bank D
1A and 5A
2B and 6B
3C and 7C
4D and 8D
4
X
X
X
X
Bank A
Bank B
Bank C
Bank D
1A and 5A
2B and 6B
3C and 7C
4D and 8D
X
—
—
—
—
—
—
—
X
—
—
—
X
—
—
—
X
X
—
—
X
—
—
—
X
X
—
—
X
X
—
—
X
X
X
—
X
X
—
—
X
X
X
—
X
X
X
—
X
X
X
X
X
X
X
—
X
X
X
X
X
X
X
X
Dual memory board configuration:
Memory board 1
configuration
Memory board 2
configuration
1
2
3
4
5
6
7
8
Online spare memory
Online spare memory provides protection against degrading FBDIMMs by reducing the likelihood of
uncorrectable memory errors. This protection is available without any operating system support.
An understanding of single-rank and dual-rank FBDIMMs is required to understand memory usage in
online spare mode. FBDIMMs can either be single-rank or dual-rank. Certain FBDIMM configuration
requirements are based on these classifications. A dual-rank FBDIMM is similar to having two single-rank
FBDIMMs on the same module. Although only a single FBDIMM module, a dual-rank FBDIMM acts as two
separate FBDIMMs. The purpose of dual-rank FBDIMMs is to provide the largest capacity FBDIMM for the
current DRAM technology. If the current DRAM technology allows for 2-GB single-rank FBDIMMs, a dualrank FBDIMM using the same technology would be 4-GB.
In online spare mode, a single rank of memory acts as the spare memory. For single-rank FBDIMMs, the
entire FBDIMM acts as the spare memory. For a dual-rank FBDIMM, only half of the FBDIMM acts as the
spare memory while the other half is available for operating system and application usage.
Hardware options installation
44
If one of the non-spare FBDIMMs receives correctable memory errors at a higher rate than a specific
threshold, the server automatically copies the memory contents of the degraded rank to the online spare
rank. The server then deactivates the failing rank and automatically switches over to the online spare.
Because FBDIMMs that experience a high rate of correctable memory errors also have a higher
probability of receiving an uncorrectable memory error, this configuration reduces the likelihood of
uncorrectable memory errors that would result in server downtime.
Online spare is performed per memory board. For dual memory board configurations, two ranks are
used for online spare memory. One memory board can fail over to the associated online spare while the
other memory board is still protected.
In addition to general configuration requirements ("FBDIMM installation guidelines" on page 48), online
spare memory has the following FBDIMM configuration requirements:
•
When only bank A on any memory board is populated, it must be fully populated with dual-rank
FBDIMMs.
•
For dual memory board configurations, each memory board must have a valid online spare FBDIMM
configuration. It is supported to have memory board 2 unpopulated while memory board 1 has a
valid online spare configuration.
•
For optimum memory usage, HP recommends all DIMMs on a memory board be the same size with
the same HP part number. If different sized DIMMs are used on a memory board, a portion of the
installed memory may not be utilized.
•
For dual memory board configurations, the FBDIMM part numbers on memory board 1 are not
required to match those installed on memory board 2
In online spare mode, each installed memory board must have an FBDIMM configuration as specified in
the following table:
Online spare memory configurations (per memory board):
Memory board
configuration
Bank A
Bank B
Bank C
Bank D
1A and 5A*
2B and 6B
3C and 7C
4D and 8D
1
X
—
—
—
2
X
X
—
—
3
X
X
X
—
4
X
X
X
X
* Bank A must be populated with dual-rank FBDIMMs to support these configurations.
After installing FBDIMMs, use RBSU to configure the system for online spare memory support
("Configuring online spare memory" on page 83).
Mirrored memory
Mirroring provides protection against uncorrectable memory errors that would otherwise result in server
downtime. This protection is available without any operating system support.
Mirroring is performed on the memory board level. Memory board 1 and memory board 2 mirror each
other.
Each memory board maintains a copy of all memory contents. Memory writes go to both memory boards.
Memory reads come from only one of the two memory boards (unless an uncorrectable error occurs). If a
Hardware options installation
45
memory read on one memory board returns incorrect data due to an uncorrectable memory error, the
system automatically retrieves the proper data from the other memory board. A memory board is not
necessarily disabled (thus losing mirroring protection) because of a single uncorrectable error. Mirroring
protection is not lost due to transient and soft uncorrectable errors, resulting in systems that maintain
mirroring protection (and thus improved uptime) unless there is a true FBDIMM failure.
Because both memory boards are active, concurrent reads from both memory boards at the same time are
possible. Therefore, mirroring provides superior read performance compared to all other Advanced
Memory Protection modes.
Mirrored memory allows the server to keep two copies of all memory data on separate memory boards. If
an uncorrectable error is encountered, the proper data is retrieved from the memory board that does not
contain the error. There is no negative performance impact from using mirrored memory.
In addition to general configuration requirements ("FBDIMM installation guidelines" on page 48),
mirrored memory has the following FBDIMM configuration requirements:
•
Memory board 1 and memory board 2 must both be populated.
•
Memory board 1 and memory board 2 must have identical memory configurations.
•
Each bank of memory board 1 must be populated using FBDIMMs with identical HP part numbers to
the corresponding bank of memory board 2.
•
Mirrored memory does not support any hot-plug operations.
In mirroring mode, FBDIMMs must be populated as specified in the following table.
Mirrored memory configurations (both memory boards must be installed with the same configuration):
Memory board
configuration
Bank A
Bank B
Bank C
Bank D
1A and 5A
2B and 6B
3C and 7C
4D and 8D
1
X
—
—
—
2
X
X
—
—
3
X
X
X
—
4
X
X
X
X
After installing FBDIMMs, use RBSU to configure the system for online spare memory support
("Configuring online spare memory" on page 83).
Memory boards and FBDIMMs
The server utilizes two memory boards. Each memory board consists of eight slots, numbered sequentially.
The paired banks are identified by the letters A through D. Each memory board supports 2x1 interleaving.
For maximum performance, HP recommends that both memory boards be populated with the same total
amount of memory to support 4x1 interleaving across both memory branches.
Observe the following warnings when performing a replacement procedure:
WARNING: Always comply with all electrostatic and thermal guidelines to prevent bodily
injury and ensure a properly functioning system when performing hot-plug operations.
Hardware options installation
46
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
Removing and installing a memory board
1.
Power down the server (on page 20).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
3.
Remove the access panel (on page 25).
4.
Remove the processor air baffle (on page 26).
5.
Remove the memory board and place it on a flat surface.
6.
Do one of the following:
7.
o
Remove a FBDIMM.
o
Install a FBDIMM ("Installing FBDIMMs" on page 49).
Align the memory board with the memory slot and the memory board guide clips.
Hardware options installation
47
8.
Install the memory board.
9.
Install the processor air baffle.
10.
Install the access panel (on page 26).
11.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
12.
Power up the server.
13.
Configure the memory.
FBDIMM installation guidelines
Always observe the following guidelines when installing additional memory:
•
Always install memory in pairs of equal capacity.
•
Install FBDIMMs into both slots within a single bank.
•
Always install memory in pairs in sequential bank order, starting with bank A.
•
Install supported DDR2 FBDIMMs.
•
For maximum performance, install a minimum of four FBDIMMs across both memory boards (two
FBDIMMs per board).
For online spare and mirrored memory support, always observe additional guidelines ("Online spare
memory" on page 44).
Removing FBDIMMs
To remove the component:
1.
Power down the server (on page 20).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
Hardware options installation
48
3.
Remove the access panel (on page 25).
4.
Remove the processor air baffle (on page 26).
5.
Remove a memory board ("Removing and installing a memory board" on page 47).
6.
Remove the FBDIMM.
To replace the component, reverse the removal procedure.
Installing FBDIMMs
1.
Power down the server (on page 20).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
3.
Remove the access panel (on page 25).
4.
Remove the processor air baffle (on page 26).
5.
Remove a memory board ("Removing and installing a memory board" on page 47).
6.
Open the FBDIMM slot latches.
Hardware options installation
49
7.
Install the FBDIMM.
8.
Install the memory board ("Removing and installing a memory board" on page 47).
9.
Install the processor air baffle.
10.
Install the access panel (on page 26).
11.
Do one of the following:
12.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
If you are installing FBDIMMs in an online spare or mirrored memory configuration, use RBSU to
configure this feature ("Configuring online spare memory" on page 83).
Hot-plug hard drive options
When adding hard drives to the server, observe the following general guidelines:
•
The system automatically sets all device numbers.
•
If only one hard drive is used, install it in the bay with the lowest device number ("SAS and SATA
device numbers" on page 15).
•
Hard drives must be SFF types.
•
Drives should be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
Hardware options installation
50
Installing a hot-plug hard drive
1.
Remove the hard drive blank.
2.
Prepare the hard drive.
Hardware options installation
51
3.
Install the hard drive.
4.
Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and
SATA hard drive LED combinations" on page 17).
Removing a hot-plug hard drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
1.
Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and
SATA hard drive LED combinations" on page 17).
2.
Back up all server data on the hard drive.
3.
Remove the hard drive.
Hardware options installation
52
SAS-SATA hard drive cage option
NOTE: An optional SAS controller is required to support the SAS-SATA hard drive cage
installation.
1.
Power down the server. ("Power down the server" on page 20)
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
3.
Remove the access panel (on page 25).
4.
For rack models, remove the bezel ("Remove the rack bezel" on page 23).
5.
Remove the four screws from the hard drive cage blank.
6.
Remove the cage blank.
7.
Install the SAS controller into an empty slot ("Installing expansion boards" on page 63).
8.
Connect the two SAS-SATA cables to the SAS controller.
Hardware options installation
53
9.
Slide the hard drive cage into the drive bay and insert the four screws to secure the drive cage to the
chassis.
10.
Connect the two SAS-SATA data cables to the drive cage backplane.
IMPORTANT: When installing a x3/x1 SAS cable, HP recommends that the x3 part of the
x3/x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard
drive slots 1 to 4. In this setup, hard drive slot 1 will not be available, but since hard drive slots
2 to 4 will be connected, one continuous volume can be created.
11.
Connect the 10-pin power cable to the drive cage backplane.
NOTE: The center wall is removed for illustration purposes only.
Hardware options installation
54
12.
For rack models, install the rack bezel.
13.
Install the access panel (on page 26).
14.
Install hard drives ("Installing a hot-plug hard drive" on page 51) or hard drive blanks, as needed.
15.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
Removable media device options
The server supports the installation of a CD-ROM drive, USB tape drive, or optional diskette drive in the
removable media bay.
Removing the removable media blanks
1.
Power down the server (on page 20).
2.
Unlock the tower bezel.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
NOTE: HP recommends that you move the CD-ROM drive out of the media cabling area for
ease of installation. It is not necessary to disconnect and remove the CD-ROM drive from the
server entirely.
Hardware options installation
55
3.
Remove the media blanks.
NOTE: HP recommends that you remove all media blanks to facilitate drive installation.
Store the blanks for later use.
Installing a half-height or full-height media device
You can install up to two half-height or one full-height removable media devices in the removable media
cage.
To install a half-height or full-height media device:
1.
Power down the server (on page 20).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
3.
Remove the access panel (on page 25).
4.
Remove the removable media blanks ("Removing the removable media blanks" on page 55).
Hardware options installation
56
5.
Using the T-15 Torx screwdriver, remove the screws from the bezel blank and install them on the
device.
6.
Slide the media device part of the way into the bay.
o
Half-height device
Hardware options installation
57
o
Full-height device
7.
Connect the four-pin power cable to the half-height or full-height drive.
8.
Connect the data and power cables to the device.
9.
Connect the power cable to the system board.
10.
Connect the data cable to the system board or to an expansion board as directed by the option
documentation.
11.
Slide the media drive fully into the bay until it is seated securely.
12.
When removable media device installation is complete, install the following items:
o
CD-ROM drive, if needed
o
Bezel blanks
NOTE: If the second media bay is populated with an optional drive, store the extra bezel
blank for later use.
13.
Install other hardware options as needed.
Hardware options installation
58
14.
Install the access panel (on page 26).
15.
Do one of the following:
16.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 20).
Redundant hot-plug fans option
The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails.
In the standard, non-redundant, configuration, fans 1, 2, and 3 cool the server.
For the redundant configuration, fans 4, 5, and 6 are added to back up the primary fans. This
configuration enables the server to continue operation in non-redundant mode, if a fan failure occurs. The
following rules apply:
•
If one fan fails in non-redundant mode, the server shuts down.
•
If one fan fails in redundant mode, the server converts to non-redundant mode.
•
If two fans fail in redundant mode, the server shuts down.
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
To install the fans:
1.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
2.
Remove the access panel. ("Remove the access panel" on page 25)
3.
Install three hot-plug fans into the center wall.
Hardware options installation
59
4.
Install the access panel (on page 26).
5.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Redundant hot-plug power supply option
The server supports a second hot-plug power supply to provide redundant power to the system in the
event of a failure in the primary power supply.
CAUTION: If only one power supply is installed, do not remove the power supply unless the
server has been powered down. Removing the only operational power supply will cause an
immediate power loss.
To install the component:
1.
Access the rear panel.
2.
Remove the power supply blank.
Hardware options installation
60
3.
Install the second hot-plug power supply.
4.
Connect the power cord to the redundant power supply.
5.
Use the power cord management clip to secure the cord and form a service loop.
6.
Connect the power cord to the power source.
7.
Be sure that the power supply LED is green ("Rear panel LEDs" on page 12).
8.
Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page 8).
IMPORTANT: For maximum server availability, be sure that the two power supplies are
powered by separate AC power sources.
Expansion board options
The server supports PCI-X and PCI Express expansion boards.
Hardware options installation
61
Slot
Expansion
card type
Connector
Speed
1
PCI Express
x8
x4
2
PCI-X
64-bit, 3.3-V
133-MHz capable
3
PCI-X
64-bit, 3.3-V
133-MHz capable
4
PCI Express
x8
x4
5
PCI Express
x8
x4 (optional x8 when
PCIe Bus Expander is
installed in slot 4)
6
PCI Express
x8
x4
7
PCI Express
x8
x4 (optional x8 when
PCIe Bus Expander is
installed in slot 6)
8
PCI Express
x8
x4
9
PCI Express
x8
x4 (optional x8 when
PCIe Bus Expander is
installed in slot 8)
Performance balancing
Balancing is the paired arrangement of PCI-X expansion boards for optimal performance based on the
bus architecture of the expansion slots. When populating boards on a shared bus, be sure that both
boards operate at the same speed (two PCI boards or two PCI-X boards). If boards with different speeds
are used, the bus performs at the speed of the slowest board. Performance balancing is not necessary
with PCI Express slots.
To balance expansion board performance, populate slots across different buses before populating two
slots on the same bus.
The population order is only a recommendation. Expansion boards can reside in any slot.
Slot number
Population order
PCI-X bus sharing
1
1
North bridge PCIe link
2
9
Slots 2 and 3 shared PCI-X bus
3
8
Slots 2 and 3 shared PCI-X bus
4
7
South bridge PCIe link
5
6
South bridge PCIe link
6
5
North bridge PCIe link
7
4
North bridge PCIe link
8
3
North bridge PCIe link
9
2
North bridge PCIe link
Expansion slot cover
To remove the component:
1.
Power down the server (on page 20).
Hardware options installation
62
2.
Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22).
3.
Remove the access panel (on page 25).
4.
Press the slot release lever and swing the slot release lever upward.
5.
Remove the expansion slot cover.
Retain the slot cover for future use.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
To replace the component, reverse the removal procedure.
Installing expansion boards
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the expansion boards.
1.
Power down the server (on page 20).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
3.
Remove the access panel (on page 25).
4.
Remove the expansion slot cover.
Hardware options installation
63
5.
Release the retainer clip.
6.
Install the expansion board.
7.
Close the slot release lever and lock the retainer clip.
8.
Connect any required internal or external cables to the expansion board. Refer to the documentation
that ships with the expansion board.
9.
Install the access panel (on page 26).
10.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Removing expansion boards
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the expansion boards.
Hardware options installation
64
To remove the component:
1.
Power down the server (on page 20).
2.
Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22).
3.
Remove the access panel (on page 25).
4.
Disconnect any cables attached to the expansion board.
5.
Release the retainer clip.
6.
Press the slot release lever and swing the slot release lever upward.
7.
Remove the expansion board.
CAUTION: Make a note of board locations. Be sure to install replacements in the same slots.
Hardware options installation
65
Array controllers and Battery-Backed Write Cache
options
For a list of supported options, refer to the Documentation CD or the QuickSpecs on the HP website
(http://www.hp.com/servers/proliantml370).
Parallel and second serial connector option
To install the component:
1.
Power down the server (on page 20).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
3.
Remove the access panel (on page 25).
4.
Remove an expansion slot cover ("Expansion slot cover" on page 62).
5.
Install the parallel and serial connector bracket and close the slot release lever.
6.
Connect the parallel and serial cables to the parallel and serial connectors on the system board.
7.
Install the access panel (on page 26).
8.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
9.
Power up the server (on page 20).
10.
Enable the feature under the System Options menu in RBSU. For more information on RBSU, refer to
the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website
(http://www.hp.com/servers/smartstart).
Hardware options installation
66
Tower-to-rack conversion option
The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a
rack model server and to install the server into most square- or round-hole racks.
The tower-to-rack conversion kit includes:
•
Rack rails
•
Cable management arm
•
Server rails
•
Rack bezel
•
Front video connector cable
In addition to the items supplied in the conversion kit, you will also need a Torx T-15 screwdriver (clipped
to the rear panel of the server).
To convert a tower server to a rack server:
1.
Power down the server (on page 20).
2.
Remove the feet.
3.
Remove the tower bezel ("Open or remove the tower bezel" on page 21).
4.
Remove the tower configuration panels:
a. Use the T-10/T-15 Torx screwdriver to remove the two front panel screws.
Hardware options installation
67
b. Remove the tower configuration panels.
5.
Remove the media blanks.
6.
Remove the access panel (on page 25).
7.
Remove the center wall (on page 27).
8.
Remove the CD-ROM drive.
a. Press and slide the media latch.
Hardware options installation
68
b. Release the CD-ROM drive from the back and push it forward to better access the cables.
c.
Disconnect the IDE CD-ROM drive cable and power cable from the back of the drive.
d. Remove the CD-ROM drive.
Hardware options installation
69
9.
Press and slide the media latch to remove the media bay spacer.
10.
Remove the two clips on the server.
Hardware options installation
70
11.
Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack
bezel.
12.
Tighten both internal rack bezel thumbscrews.
13.
Partially insert the CD-ROM drive horizontally into the slot below the media bay spacer.
Hardware options installation
71
14.
Connect the IDE CD-ROM drive cable and power cable.
15.
Push the CD-ROM drive all the way into the bay until the locking latch clicks into place, securing the
drive.
16.
Install the media blanks horizontally in the bay below the CD-ROM drive.
NOTE: Install any optional tape drives ("Installing a half-height or full-height media device" on
page 56) instead of the media blanks at this time.
17.
Remove the video connector blank from the media bay spacer.
Hardware options installation
72
18.
Install the front video connector and thread the cable through the clip on the media bay spacer.
19.
Install the media bay spacer into the top slot of the media bay.
Hardware options installation
73
20.
Connect the front video connector cable to the internal video connector.
21.
Install the center wall.
22.
Install the access panel (on page 26).
23.
Install the server into the rack ("Installing the server into the rack" on page 34).
Hardware options installation
74
Cabling
Storage device cabling guidelines
CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all
cables are disconnected from the back of the server, and the power cord is disconnected from
the grounded (earthed) AC outlet before installing devices.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Cable connector identification
Item
Description
1
Power connector
2
Fan control/HP Systems Insight Display connector
3
IDE connector
4
Power connector
5
SAS drive connector (5-8)
6
SAS power connector
7
SAS drive connector (1-4)
8
SAS drive connector (13-16)
9
SAS power connector
Cabling 75
Item
Description
10
SAS drive connector (9-12)
SAS cabling
NOTE: The center wall is removed for illustration purposes only.
•
SAS data cabling
IMPORTANT: When installing a x3/x1 SAS cable, HP recommends that the x3 part of the
x3/x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard
drive slots 1 to 4. In this setup, hard drive slot 1 will not be available, but since hard drive slots
2 to 4 will be connected, one continuous volume can be created.
Cabling 76
•
SAS power cabling
CD-ROM drive cabling
Cabling 77
Video cabling
Parallel/serial port cabling
Cabling 78
Diskette drive cabling
BBWC option cabling
Cabling 79
Internal USB connector
Cabling 80
Configuration and utilities
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products,
resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
•
Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
•
Installing optimized server drivers, management agents, and utilities automatically with every
assisted installation
•
Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 90)
•
Installing software drivers directly from the CD. With systems that have internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility (on page 84), Array Diagnostic Utility (on page
90), and Erase Utility
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about
SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
(http://h18013.www1.hp.com/products/servers/management/smartstart/index.html).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation
that describes how to apply these new tools to build an automated server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server
configuration scripts. These scripts are used to automate many of the manual steps in the server
configuration process. This automated server configuration process cuts time from each server deployed,
making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
(http://www.hp.com/servers/sstoolkit).
Configuration and utilities
81
Configuration Replication Utility
CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate
hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration
Utility, when doing a scripted server deployment. CONREP reads the state of the system environment
variables to determine the configuration and then writes the results to an editable script file. This file can
then be deployed across multiple servers with similar hardware and software components. For more
information, refer to the SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html).
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
or the HP website (http://www.hp.com/support/smartstart/documentation).
Using RBSU
To use RBSU, use the following keys:
•
To access RBSU, press the F9 key during power-up when prompted.
•
To navigate the menu system, use the arrow keys.
•
To make selections, press the Enter key.
•
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected
setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings
can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Configuration and utilities 82
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, you can
do the following:
•
Access RBSU by pressing the F9 key
•
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key
•
Force a PXE Network boot by pressing the F12 key
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
Configuring online spare memory
To configure online spare memory:
1.
Install the required FBDIMMs.
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper
right corner of the screen.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Online Spare with Advanced ECC Support.
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on online spare memory, refer to the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Configuring mirrored memory
To configure mirrored memory:
1.
Install the required FBDIMMs.
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper
right corner of the screen.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Mirrored Memory with Advanced ECC Support.
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu or press the F10 key to exit RBSU.
Configuration and utilities 83
For more information on mirrored memory, refer to the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
Runs as a local application or remote service
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Suggests the optimum configuration for an unconfigured system
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
Remains available any time that the server is on
•
Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
For Linux servers, refer to the README.TXT file for additional browser and support information.
For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on
the Documentation CD or the HP website (http://www.hp.com).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
Reconfiguring one or more logical drives
•
Viewing the current logical drive configuration
•
Deleting a logical drive configuration
•
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based
Setup Utility User Guide on the Documentation CD.
Auto-configuration process
NOTE: ORCA is supported with the use of an optional HP Array Controller.
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
Configuration and utilities 84
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives Installed
Drives Used
RAID Level
1
1
RAID 0
2
2
RAID 1
3, 4, 5, or 6
3, 4, 5, or 6
RAID 5
More than 6
0
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process, such as the settings for language, operating system, and
primary boot controller, execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software
integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades,
remotely. It enables you to perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or
refer to the HP website (http://www.hp.com/servers/rdp).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the System Options menu.
3.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system
during the manufacturing process and should NOT be modified. This option
should only be used by qualified service personnel. This value should
always match the serial number sticker located on the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number and press the Enter key.
6.
Select Product ID.
7.
Enter the product ID and press the Enter key.
Configuration and utilities 85
8.
Press the Esc key to close the menu.
9.
Press the Esc key to exit RBSU.
10.
Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To
upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an
available USB port and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.
For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
Works offline and online
•
Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware,
and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
(http://www.hp.com/support).
•
Integrates with other software maintenance, deployment, and operating system tools
•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
To download the tool and for more information, see the HP website (http://www.hp.com/support).
Configuration and utilities 86
Integrated Lights-Out technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends
alerts, and provides other server management functions.
Using iLO 2, you can:
•
Remotely power up, power down, or reboot the host server.
•
Send alerts from iLO 2 regardless of the state of the host server.
•
Access advanced troubleshooting features through the iLO 2 interface.
•
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or
on the HP website (http://www.hp.com/servers/lights-out).
iLO ROM-Based Setup Utility
HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is designed to assist you with
setting up iLO on a network; it is not intended for continued administration.
To run iLO RBSU:
1.
Restart or power up the server.
2.
Press the F8 key when prompted during POST. The iLO RBSU runs.
3.
Enter a valid iLO user ID and password with the appropriate iLO privileges (Administer User
Accounts, Configure iLO Settings). Default account information is located on the iLO Default Network
Settings tag.
4.
Make and save any necessary changes to the iLO configuration.
5.
Exit iLO RBSU.
HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the
following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask:
1.
Restart or power up the server.
2.
Press the F8 key when prompted during POST. The iLO RBSU runs.
3.
Enter a valid iLO user ID and password with the appropriate iLO privileges (Administer User
Accounts, Configure iLO Settings). Default account information is located on the iLO Default Network
Settings tag.
4.
Select Network, DNS/DHCP, press the Enter key, and then select DHCP Enable. Press the spacebar to
turn off DHCP. Be sure that DHCP Enable is set to Off and save the changes.
5.
Select Network, NIC and TCP/IP, press the Enter key, and type the appropriate information in the IP
Address, Subnet Mask, and Gateway IP Address fields.
6.
Save the changes. The iLO system automatically resets to use the new setup when you exit iLO RBSU.
Configuration and utilities 87
StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also
provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.
For more information, and to download the utility, refer to the StorageWorks L&TT website
(http://h18006.www1.hp.com/products/storageworks/ltt).
Management Agents
Management Agents provide the information to enable fault, performance, and configuration
management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted
installation or can be installed through the HP PSP. The Systems Management homepage provides status
and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
Pack or the HP website (http://www.hp.com/servers/manage).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SCSI hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
the HP SIM website (http://www.hp.com/go/hpsim).
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted
for any reason. This feature protects the existing ROM version, even if you experience a power failure
while flashing the ROM.
Configuration and utilities 88
Access to redundant ROM settings
To access the redundant ROM through RBSU:
1.
Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper
right corner of the screen.
2.
Select Advanced Options.
3.
Select Redundant ROM Selection.
4.
Select the ROM version.
5.
Press the Enter key.
6.
Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts
automatically.
To access the redundant ROM manually:
1.
Power down the server (on page 20).
2.
Remove the access panel (on page 25).
3.
Set positions 1, 5, and 6 of the system maintenance switch to On.
4.
Install the access panel (on page 26).
5.
Power up the server (on page 20).
6.
Wait for the server to emit two beeps.
7.
Repeat steps 1 and 2.
8.
Set positions 1, 5, and 6 of the system maintenance switch to Off.
9.
Repeat steps 4 and 5.
When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is
detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank
is corrupt.
If both the current and backup versions of the ROM are corrupt, the server automatically enters ROMPaq
disaster recovery mode.
USB support and functionality
USB support (on page 89)
Internal USB functionality (on page 90)
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the
operating system through the appropriate USB device drivers. HP provides support for USB devices before
the operating system loads through legacy USB support, which is enabled by default in the system ROM.
HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
Legacy USB support provides USB functionality in environments where USB support is normally not
available. Specifically, HP provides legacy USB functionality for:
•
POST
•
RBSU
Configuration and utilities 89
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html).
Internal USB functionality
An internal USB connector is available for use with USB drive keys only. This solution provides for use of
a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of
clearance on the front of the rack and physical access to secure data.
For additional security, you can disable the external USB connectors through RBSU. Disabling the rear
USB connectors in RBSU disables both rear USB ports.
Diagnostic tools
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 90) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating
systems supported by the server, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
be installed through the HP PSP ("ProLiant Support Packs" on page 92).
NOTE: The current version of SmartStart provides the memory spare part numbers for the
server. To download the latest version, see the HP website (http://www.hp.com/support).
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page
81) or downloaded from the HP website (http://www.hp.com).
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
Configuration and utilities 90
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM ("HP Systems Insight Manager" on page 88)
•
From within Survey Utility
•
From within operating system-specific IML viewers
o
For NetWare: IML Viewer
o
For Windows®: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO 2 user interface
•
From within HP Insight Diagnostics (on page 90)
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Remote support and analysis tools
HP Instant Support Enterprise Edition
ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a
feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to
identify and prevent potential critical problems. Through remote diagnostic scripts and vital system
configuration information collected about your systems, ISEE enables fast restoration of your systems.
Install ISEE on your systems to help mitigate risk and prevent potential critical problems.
For more information on ISEE, refer to the HP website
(http://www.hp.com/hps/hardware/hw_enterprise.html).
To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html).
For installation information, refer to the HP ISEE Client Installation and Upgrade Guide
(ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf).
Configuration and utilities 91
Keeping the system current
Drivers
The server includes new hardware that may not have driver support on all operating system installation
media.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 81)
and its Assisted Path feature to install the operating system and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,
refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are
using the latest version of SmartStart. For more information, refer to the documentation
provided with the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware
are required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded from the HP website (http://www.hp.com/support).
IMPORTANT: Always perform a backup before installing or updating device drivers.
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website
(http://h18000.www1.hp.com/products/servers/management/psp.html).
ActiveUpdate
ActiveUpdate is a web-based application that provides information updates, customer advisories, and
proactive notification and delivery of the latest software updates. For more information, refer to the
ActiveUpdate website. (http://h18000.www1.hp.com/products/servers/management/activeupdate)
Operating system version support
Refer to the operating system support matrix (http://www.hp.com/go/supportos).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website (http://www.hp.com/go/pcn).
Configuration and utilities 92
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Configuration and utilities 93
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the
battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server (on page 20).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).
o
Extend the server from the rack (on page 22).
3.
Remove the access panel (on page 25).
4.
Remove the processor air baffle (on page 26).
5.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
Battery replacement 94
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement 95
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:
•
The server-specific Documentation CD
•
The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the
server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide.
•
The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,
Workstations and Systems Hardware, and then the appropriate server.
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
Review the important safety information (on page 96).
2.
Gather symptom information (on page 98).
3.
Prepare the server for diagnosis (on page 99).
4.
Use the Start diagnosis flowchart (on page 100) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Troubleshooting 96
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
49-109 kg
100-240 lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
Troubleshooting 97
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.
WARNING: To reduce the risk of personal injury or damage to the equipment:
49-109 kg
100-240 lb
• Observe local occupation health and safety requirements and guidelines for
manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed since the time the server was working?
•
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
How long has the server exhibited problem symptoms?
•
If the problem occurs randomly, what is the duration or frequency?
Troubleshooting 98
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 90) and use the survey page to view the current configuration
or to compare it to previous configurations.
•
Refer to your hardware and software records for information.
•
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning,
and humidity control. Refer to the server documentation for required environmental conditions.
2.
Record any error messages displayed by the system.
3.
Remove all diskettes and CDs from the media drives.
4.
Power down the server and peripheral devices if you will be diagnosing the server offline. Always
perform an orderly shutdown, if possible. This means you must:
a. Exit any applications.
b. Exit the operating system.
c.
Power down the server (on page 20).
5.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up
the server). Do not disconnect the printer if you want to use it to print error messages.
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
NOTE: To verify the server configuration, connect to the System Management homepage and
select Version Control Agent. The VCA gives you a list of names and versions of all installed
HP drivers, Management Agents, and utilities, and whether they are up to date.
o
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process.
o
HP recommends you have access to the server documentation for server-specific information.
Loose connections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
Troubleshooting 99
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 100)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 101)." The General diagnosis flowchart is a generic troubleshooting process to be
used when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 100)
•
General diagnosis flowchart (on page 101)
•
Server power-on problems flowchart (on page 103)
•
POST problems flowchart (on page 106)
•
OS boot problems flowchart (on page 107)
•
Server fault indications flowchart (on page 109)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
Refer to
1
"General diagnosis flowchart (on page 101)"
2
"Power-on problems flowchart ("Server power-on problems flowchart" on
page 103)"
3
"POST problems flowchart (on page 106)"
4
"OS boot problems flowchart (on page 107)"
5
"Server fault indications flowchart (on page 109)"
Troubleshooting 100
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
Refer to
1
"Symptom information (on page 98)"
2
"Loose connections (on page 99)"
3
"Service notifications (on page 100)"
Troubleshooting 101
Item
Refer to
4
The most recent version of a particular server or option firmware is
available on the following websites:
•
HP Support website (http://www.hp.com/support)
•
HP ROM-BIOS/Firmware Updates website
(http://h18023.www1.hp.com/support/files/server/us/romflash.ht
ml)
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
6
Server maintenance and service guide, located on the Documentation
CD or the HP website (http://www.hp.com/products/servers/platforms)
7
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
8
9
"HP contact information (on page 121)"
Troubleshooting 102
Server power-on problems flowchart
Symptoms:
•
The server does not power on.
•
The system power LED ("Systems Insight Display LEDs" on page 10) is off or amber.
Troubleshooting 103
•
The external health LED ("Systems Insight Display LEDs" on page 10) is red or amber.
•
The internal health LED ("Systems Insight Display LEDs" on page 10) is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty power supply
•
Loose or faulty power cord
•
Power source problem
•
Power on circuit problem
•
Improperly seated component or interlock problem ("Systems Insight Display LEDs" on page 10)
•
Faulty internal component
Item
Refer to
1
"Component identification (on page 7)"
2
"HP Insight Diagnostics (on page 90)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
3
"Loose connections (on page 99)"
4
Server maintenance and service guide, located on the Documentation
CD, or the HP website (http://www.hp.com/products/servers/platforms)
5
"Integrated Management Log (on page 91)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
6
"Power source problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
7
•
"Power supply problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD, or the HP website
(http://www.hp.com/products/servers/platforms)
8
"System open circuits and short circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
Troubleshooting 104
Troubleshooting 105
POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
Improperly seated or faulty internal component
•
Faulty KVM device
•
Faulty video device
Item
Refer to
1
"POST error messages and beep codes (on page 111)"
2
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or on the HP website
(http://www.hp.com/support)
3
KVM or iLO 2 documentation
4
"Loose connections (on page 99)"
5
"Symptom information (on page 98)"
6
Server maintenance and service guide, located on the Documentation
CD or the HP website (http://www.hp.com/products/servers/platforms)
7
"Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
8
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
9
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
10
Troubleshooting 106
OS boot problems flowchart
Symptoms:
•
Server does not boot a previously installed operating system
•
Server does not boot SmartStart
Possible causes:
•
Corrupted operating system
•
Hard drive subsystem problem
•
Incorrect boot order setting in RBSU
Troubleshooting 107
Item
Refer to
1
HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2
"POST problems flowchart (on page 106)"
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Controller documentation
4
"HP Insight Diagnostics (on page 90)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
5
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
Controller documentation
•
"Loose connections (on page 99)"
6
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
7
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"HP contact information (on page 121)"
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
8
9
"General diagnosis flowchart (on page 101)"
Troubleshooting 108
Server fault indications flowchart
Symptoms:
•
Server boots, but a fault event is reported by Insight Management Agents (on page 88)
•
Server boots, but the internal health LED, external health LED, or component health LED is red or
amber
Troubleshooting 109
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty internal or external component
•
Unsupported component installed
•
Redundancy failure
•
System overtemperature condition
Item
Refer to
1
"Management agents (on page 88)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
2
•
"Integrated Management Log (on page 91)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
on the HP website (http://www.hp.com/support)
•
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
3
"Component identification (on page 7)"
4
System Management Homepage (https://localhost:2381)
5
"Power-on problems flowchart ("Server power-on problems flowchart" on
page 103)"
6
•
"Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"HP contact information (on page 121)"
7
"HP Insight Diagnostics (on page 90)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
8
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
Troubleshooting 110
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components
Troubleshooting 111
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 112
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
Regulatory compliance notices
113
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
•
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1­281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices
114
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
Low Voltage Directive 2006/95/EC
•
EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
Regulatory compliance notices
115
Disposal of waste equipment by users in private
households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop
where you purchased the product.
Japanese notice
BSMI notice
Regulatory compliance notices
116
Korean notice
Class A equipment
Class B equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in
accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser
radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
Regulatory compliance notices
117
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Regulatory compliance notices
118
Specifications
Server specifications
Specification
Value
Dimensions
Rack model
—
Height
21.92 cm (8.63 in)
Depth
65.41 cm (26.5 in)
Width
44.45 cm (17.50 in)
Tower model
—
Height
47 cm (18.5 in)
Depth
71.1 cm (28 in)
Width
21.92 cm (8.63 in)
Weight
Weight (maximum)
40.8 kg (110 lb)
Weight (when lightly loaded)
24.9 kg (55 lb)
Input requirements
Rated input voltage
100 VAC to 240 VAC *
Rated input frequency
47 Hz to 63 Hz
Rated input current
10 A (100 V) to 6.7 A (200 V)
Rated input power
1500 W
BTUs per hour
2730
Power supply output
Rated steady-state power
800 W (low line), 1000 W (high line)
Maximum peak power
1000 W (low line), 1200 W (high line)
* 100 to 127 VAC is required for 10 A; 200 to 240 VAC is required for 6.7 A.
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature
28°C (82.4°F)
Specifications
119
Specification
Value
Relative humidity
(noncondensing)**
Operating
10% to 90%
Non-operating
5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.
Specifications
120
Technical support
Related documents
For related documentation, refer to the Documentation CD.
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
•
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
•
•
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
Technical support 121
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
•
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront
facturés.
•
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type
de garantie applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.
Technical support 122
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
•
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
Technical support 123
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
•
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si
solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.
Technical support 124
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
•
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website
(http://www.hp.nl/services/servicepartners).
Technical support 125
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:
•
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Technical support 126
Technical support 127
Technical support 128
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
DDR
double data rate
DIMM
dual inline memory module
ECC
error checking and correcting
FBDIMM
fully buffered DIMM
IEC
International Electrotechnical Commission
iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
Acronyms and abbreviations 129
NEMA
National Electrical Manufacturers Association
NFPA
National Fire Protection Association
NIC
network interface controller
NVRAM
non-volatile memory
ORCA
Option ROM Configuration for Arrays
PCI-X
peripheral component interconnect extended
PDU
power distribution unit
POST
Power-On Self Test
PPM
processor power module
PSP
ProLiant Support Pack
RBSU
ROM-Based Setup Utility
SIM
Systems Insight Manager
TMRA
recommended ambient operating temperature
UID
unit identification
Acronyms and abbreviations 130
VHDCI
very high density cable interconnect
Acronyms and abbreviations 131
Index
A
AC power supply 12, 60
access panel 25, 26
ACU (Array Configuration Utility) 84
additional information 96, 121
ADU (Array Diagnostic Utility) 90
air baffle 26
Altiris Deployment Solution 85
Altiris eXpress Deployment Server 85
Array Configuration Utility (ACU) 84
array controllers 66
Array Diagnostic Utility (ADU) 90
ASR (Automatic Server Recovery) 86
authorized reseller 121
Automatic Server Recovery (ASR) 86
Autorun menu 81
B
battery 13, 117
battery-backed write cache
battery-backed write cache
battery-backed write cache
battery-backed write cache
bezel, rack 23, 25
bezel, tower 21, 22
BIOS Serial Console 83
BIOS upgrade 86
blanks 51, 52
boot options 83
BSMI notice 116
buttons 7
(BBWC) 66, 79
battery pack 79
cabling 79
enabler 66
C
cables 75, 99, 114
cabling 75
Canadian notice 115
Care Pack 28, 93
cautions 97
CD-ROM drive 77
CD-ROM drive connectors 13
center wall 27
Change Control 92
component identification 7
components 7
configuration of system 34, 35, 81
connection problems 99
connectors 7, 13, 75, 80
contacting HP 121
creating a disk image 85
CSR (customer self repair) 122
customer self repair (CSR) 121, 122
D
Declaration of Conformity 114
deployment software 85
device numbers 15
diagnosing problems 96, 99
diagnostic tools 81, 85, 86, 90
diagnostics utility 90
diskette drive 79
diskette image creation 85
drive LEDs 17
drivers 92
E
electrical grounding requirements 30
electrostatic discharge 112
environmental requirements 29, 119
environmental specifications 119
error messages 111
European Union notice 115
expansion board 61, 63
expansion slot covers 62
expansion slot LEDs 12
expansion slots 62, 63, 66
extending server from rack 22
external health LED 8
F
fan connectors 13
fans 19, 59
FBDIMM configuration requirements 48
FBDIMM slot LEDs 14, 18
FBDIMM slot locations 13, 18
FBDIMMs 10, 13, 18, 48
Index 132
features 7
Federal Communications Commission (FCC)
notice 113, 114
flowcharts 100, 101, 103, 106, 107, 109
front panel buttons 8
front panel components 7
front panel LEDs 8
G
general diagnosis flowchart 101
grounding methods 112
grounding requirements 30
H
Hard drive cage option 53
hard drive LEDs 16, 17
hard drives 17
hard drives, determining status of 16, 17
hardware options 36
hardware options installation 33, 36
health driver 59, 86
health LEDs 8
help resources 121
HP Insight Diagnostics 90
HP ProLiant Essentials Foundation Pack 35, 88
HP ProLiant Essentials Rapid Deployment Pack 85
HP Systems Insight Manager, overview 88
HP technical support 121
I
identification number 113
iLO (Integrated Lights-Out) 87
iLO RBSU (Integrated Lights-Out ROM-Based Setup
Utility) 87
IML (Integrated Management Log) 91
Important Safety Information document 96
Insight Diagnostics 90
installation services 28
installation, server options 33, 36
installing hardware 36
installing operating system 35
Integrated Lights-Out (iLO) 87
Integrated Lights-Out ROM-Based Setup Utility (iLO
RBSU) 87
Integrated Management Log (IML) 91
internal health LED 8
internal USB connector 80
J
Japanese notice 116
K
Korean notices 117
L
laser devices 117
LEDs 7
LEDs, hard drive 16, 17
LEDs, troubleshooting 96
loose connections 99
M
maintenance 92
Management Agents 88
management tools 86
memory 36, 44, 48, 49, 83
memory slot LEDs 10
memory slots 13, 18
memory, configuring 83
N
network connector LEDs 12
NIC LEDs 8, 10
O
Online ROM Flash Component Utility 86
online spare memory 44, 83
online spare memory LED 10
operating systems 35, 92
optimum environment 29
Option ROM Configuration for Arrays (ORCA) 84
options installation 33, 36
ORCA (Option ROM Configuration for Arrays) 84
OS boot problems flowchart 107
overtemperature LED 10
P
phone numbers 121
POST error messages 111
POST problems flowchart 106
power connectors, internal 13
power cord 97, 118
power distribution unit (PDU) 30
power LEDs, system 8
Power On/Standby button 8, 20, 34
Index 133
power requirements 30
power supplies 12, 60
power supply backplane LED 19
power supply LEDs 12, 19
powering down 20
powering up 20, 82
power-on problems flowchart 103
PPM failure LEDs 10
PPM slots 13
preparation procedures 99
problem diagnosis 96
processor air baffle 26
processor failure LEDs 10, 19
processors 13, 36
ProLiant Support Pack (PSP) 92
PSPs, overview 92
R
rack installation 28, 31, 34
rack resources 28
rack stability 97
rack warnings 97
RBSU (ROM-Based Setup Utility) 82
rear panel buttons 12
rear panel LEDs 12
redundant ROM 88
registering the server 35
regulatory compliance notices 113, 116, 118
remote management connector 13
removable media devices 55, 56
required information 121
RJ-45 network connector LEDs 12
ROM redundancy 88
ROM, updating 86
ROMPaq utility 86, 88
S
safety considerations 96
SAS cabling 76
SAS device numbers 15
SAS hard drive LEDs 16, 17
SATA hard drive 17
SATA hard drive LEDs 16, 17
scripted installation 81
serial connector 66
serial number 85
series number 113
server fault indications flowchart 109
server features and options 36
service notifications 100
shipping carton contents 32
SmartStart autorun menu 81
SmartStart Scripting Toolkit 81
SmartStart software 35
SmartStart, overview 81
space requirements 29
specifications, environmental 119
specifications, server 119
start diagnosis flowchart 100
static electricity 112
StorageWorks Library and Tape Tools (L&TT) 88
support 91, 121
support packs 81
supported operating systems 92
switches 14
symbols on equipment 97
system board battery 117
system board components 13
system board LEDs 10
system maintenance switch 13, 14
system power LED 8, 20
Systems Insight Display 7, 10, 20
Systems Insight Display LEDs 10
Systems Insight Manager 88
T
Taiwan battery recycling notice 118
tape drives 56
technical support 121
telephone numbers 121
temperature requirements 30
temperature, overtemperature LED 10
tower bezel, removing 21
tower to rack conversion 67
troubleshooting 96
U
UID LED 8, 12
updating the system ROM 88
USB connectors 7
USB support 89
utilities 81
utilities, deployment 81, 82, 85
V
ventilation 29
video connector 7
Index 134
W
warnings 97
website, HP 121
Index 135