Avery Dennison Monarch 9433 SNP Instruction manual

Operator’s
Handbook
TC9433OH Rev. AD 12/07
Monarch®
9433™
Sierra Sport3™
Printer
©2006 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.
All rights reserved.
Each product and program carries a respective written warranty, the
only warranty on which the customer can rely. Paxar reserves the
right to make changes in the product, the programs, and their
availability at any time and without notice. Although Paxar has
made every effort to provide complete and accurate information in
this manual, Paxar shall not be liable for any omissions or
inaccuracies. Any update will be incorporated in a later edition of
this manual.
© 2005 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.
All rights reserved. No part of this publication may be reproduced,
transmitted, stored in a retrieval system, or translated into any
language in any form by any means, without the prior written
permission of Paxar Americas, Inc.
WARNING
This equi pment has been tested and found to comply wi th the limi ts for a
Cl ass B di gital devic e, pursuant to P art 15 of the FCC Rules . Thes e
limits are designed to provide reasonabl e protecti on agai nst harmful
interferenc e when the equi pment is operated in a commercial
environment. This equi pment generates , uses, and can radi ate radio
frequency energy and, if not installed and used in accordance wi th the
instruction manual, may caus e harmful interference to radi o
c ommuni cations. Operati on of this equi pment i n a residential area i s
lik el y to cause harmful i nterferenc e in whic h cas e the us er will be
required to correct the interference at his own expense.
RF Operation is subj ec t to the following two conditions : (1) this device
may not cause interference, and (2) this device must accept any
interferenc e includi ng interference that may caus e undesired operation
of the devic e.
CANADI AN D.O.C. WARNING
This di gi tal apparatus does not exc eed the Cl ass B limits for radi o nois e
emissions from di gital apparatus set out in the Radio Interference
Regul ati ons of the Canadi an Department of Communic ations .
Le prés ent appareil numéri que n'émet pas de bruits radioélectriques
dépassant les limites appl icables aux appareils numériques de la classe
B prescrites dans le Réglement sur le brouillage radioélectri que édicte
par le ministère des Communications du Canada.
Trademarks
9433, 9462, 9465, Monarch®, MPCL, and Si erra Sport are trademarks of
Paxar Americas, Inc.
The Bl uetooth® trademarks are owned by Bluetooth SIG, Inc.
Paxar® is a trademark of Paxar Corporation.
Avery Dennison® is a trademark of Av ery Denni son Corp.
Adobe and Acrobat are registered trademarks of Adobe Systems
Incorporated.
Avery Dennison Printer Systems Di vision
170 Monarch Lane
Miamisburg, Ohio 45342
TA B L E O F C O N T E N T S
GETTING STARTED .......................................................... 1-1
Using This Manual ....................................................... 1-1
Audience .................................................................... 1-1
Additional Documentation ............................................. 1-2
Printer Utilities ............................................................ 1-2
Unpacking the Printer ................................................... 1-2
About the Printer’s Power ............................................. 1-3
Installing the Battery .................................................... 1-3
Battery and Safety Information ................................... 1-5
Connecting the Communications Cables ......................... 1-7
USB Cable ............................................................... 1-9
Using the Display and Buttons .................................... 1-10
Printing..................................................................... 1-11
LOADING SUPPLIES......................................................... 2-1
Loading for Non-Peel Mode........................................... 2-2
Tearing the Supplies ................................................. 2-4
Loading for Peel Mode ................................................. 2-5
Loading Fan-Fold Supplies ........................................... 2-8
Tearing the Supplies ............................................... 2-10
CARE & MAINTENANCE .................................................... 3-1
Cleaning ..................................................................... 3-1
Clearing Label Jams .................................................... 3-5
TROUBLESHOOTING ........................................................ 4-1
Common Errors ........................................................... 4-2
SPECIFICATIONS .............................................................A-1
Printer Specifications ................................................... A-1
Supply Specifications ................................................... A-3
Cable Pin-outs............................................................. A-3
i
ACCESSORIES ................................................................ B-1
Single Station Battery Charger ..................................... B-2
Four Station Battery Charger ........................................ B-2
AC Power Adapter ....................................................... B-2
Carrying Accessories ................................................... B-2
PRINTER OPTIONS .......................................................... C-1
Linerless .................................................................... C-1
Bluetooth® ................................................................. C-1
ii
G E T T I N G S TA R T E D
1
The Monarch® Sierra Sport3™ 9433™ printer is a
portable, thermal-direct printer that prints on tags,
labels, or receipt paper.
Note:
Information in this document supercedes
information in previous versions. Check our
Web site for the latest documentation and
release information.
Using This Manual
Following is a summary of the contents of this manual.
Chapter
Contents
1
Getting Started
Information you should know
before using the printer.
2
Loading Supplies
How to load and remove
supplies.
3
Care &
Maintenance
Clearing supply jams and
cleaning the printer.
4
Troubleshooting
Common problems and their
solutions.
A
Specifications
Printer and supply
specifications.
B
Accessories
Printer accessories and part
numbers.
C
Printer Options
Available printer options.
Audience
The Operator's Handbook is for the person who prints
and applies labels.
Getting Started 1-1
Additional Documentation
A Quick Reference for this printer is available in the
box. A Programmer's Manual and System
Administrator's Guide are available or Web site
(www.paxar.com).
Printer Utilities
The Monarch® MPCL T M Toolbox utilities are also
available on our Web site and are free to download.
This group of development utilities helps you
configure the printer, customize fonts, and download
files.
Unpacking the Printer
After you unpack the printer, you may have
(depending on your order):
♦
a 9433 printer
♦
one or more batteries
♦
an AC power adapter
♦
a shoulder/hand strap
♦
a communications cable
♦
a 3-inch core (for fan-fold supplies)
Note:
When unpacking, make sure you look through
all of the packaging material for items. Keep
all packaging material in case you need to
move or return the printer.
If any items are missing, contact Paxar at the number
listed on the back of this manual for replacement
items.
1-2 Operator’s Handbook
Installing the Battery
The printer uses a 7.4V Lithium Ion battery. The
battery can be installed with or without supplies
loaded.
Note:
1.
Make sure you charge the battery before
using it.
Pull the release levers located on both sides of
the printer to open the supply door.
Release lever
Getting Started 1-3
2.
Insert the connector end of the battery into the
printer.
3.
Close the supply door until the release levers click
into place.
4.
Turn on the printer by pressing and holding P
until the display turns on.
The display flashes printer version
information, battery charging status, and then
you see
Ready
p
1-4 Operator’s Handbook
Battery and Safety Information
♦
You must charge a battery before using it. For
optimal battery life, charge the battery within three
months of receipt.
Warning:
Use only Monarch chargers (Monarch®
9462 T M Single Station Charger or the
Monarch® 9465 T M Four Station Charger)
designed for Lithium Ion batteries when
charging. The battery might explode if
placed on a different charger.
♦
Take the battery out of the printer when storing the
printer for a month or longer.
♦
The optimal battery storage temperature is 50°F 73°F (10°C - 23°C). For more information about
storage temperatures, see Appendix A,
“Specifications.” The battery may lose its charge
capacity permanently if stored at temperatures less
than 32°F (0°C) or greater than 104°F (40°C). For
longest life, the battery should be stored in a cool,
dry place.
♦
The recommended temperature for charging is
68°F - 77°F (20°C - 25°C).
♦
Charging time is approximately 1 to 3 hours.
♦
Recycling Information - Do not throw in trash.
Recycle to your local regulations. The
Rechargeable Battery Recycling Corporation
(RBRC®) is a non-profit organization created to
promote recycling of rechargeable batteries. For
more information about how to recycle batteries in
your area, visit www.rbrc.org. Batteries can also
be returned postage-paid to: ERC; 200 Monarch
Lane Door #39; Miamisburg, OH 45342.
Getting Started 1-5
Note:
Do not disassemble, short-circuit, heat above
80°C, or incinerate the battery. It may
explode.
♦
The battery should be charged immediately for
long-term storage, or after the battery has been
exhausted from a printing session. Frequent
charging will prolong battery life and has no
negative effects.
♦
Do not let the battery get wet or come into contact
with metal objects.
♦
Do not use a battery with a cracked case.
♦
It is normal for battery capacity to decrease up to
20% over the first 300 cycles of use.
♦
The printer uses battery power even when the
printer is not printing. Remove the printer's battery
and place it on a charger when the printer is not in
use.
♦
Many factors affect the battery's performance,
including the quantity of labels printed, intervals of
batches printed, percentage of black per label, and
power management.
1-6 Operator’s Handbook
Connecting the Communications Cables
9-pin serial communication cables and USB cables are
available. For best results, use only Monarch®
cables. See Appendix B, "Accessories" for part
number information.
Open the hinged cable door by loosening the two
Philips screws and lifting up on the door.
Screws
Getting Started 1-7
Serial Cable
1.
Plug the DB9 connector into the DB9 port.
DB9 Port
2.
DB9
Connector
Place the cable in the cable cavity.
Cable in Cable
Cavity
3.
Close the hinged cable door and tighten the
screws.
1-8 Operator’s Handbook
USB Cable
1.
Plug the USB cable into the USB port.
USB Port
USB Cable
Cable in Cable
Cavity
2.
Lock the cable in place by placing it behind the
left screw post and into the cable cavity as shown.
3.
Closed the hinged cable door and tighten the
screws.
Getting Started 1-9
Using the Display and Buttons
P
Turns the printer on and off.
F
Advances the supply or returns the display to
the next higher menu.
A
Three navigation buttons for selecting options
on the display.
Display
Navigation
Buttons
On/Off
Button
Feed/Ready
Button
1-10 Operator’s Handbook
Printing
The host sends online packets containing print jobs to
the printer. Make sure supplies are loaded.
1.
Turn on the printer by pressing and holding P
until the display turns on.
The display flashes printer version
information, battery charging status, and then
you see
Ready
p
2.
Download a format and a batch.
For information on creating packets and
downloading print jobs, refer the
Programmer's Manual, available on our Web
site.
The printer prints either a continuous strip of
supplies or one at a time (on-demand mode).
3.
Remove the printed supplies.
Getting Started 1-11
1-12 Operator’s Handbook
LOADING SUPPLIES
2
This chapter describes how to load supply for
♦
non-peel mode (prints a continuous strip of supply)
♦
peel mode (prints and separates the label from the
liner).
Loading tips:
♦
Whenever you open and close the supply door,
press F to advance the supply.
♦
The printer may be on or off when loading
supplies.
Loading Supplies 2-1
Loading for Non-Peel Mode
Use these instructions to load labels, tags, and receipt
paper to print in a continuous strip.
1.
Pull the release levers located on both sides of
the printer to open the supply door.
Release lever
2.
Remove the tape from a new roll of supply.
3.
Push apart the supply holder tabs to widen the
supply holders. Insert a roll of supplies.
2-2 Operator’s Handbook
Supply Holder
Tabs
Note:
4.
The supply should unwind from the top with
the loose end of the supply feeding through
the exit chute.
Pull out enough supply to lay across the exit chute
and raise the supply door back to the upright
position as shown.
Exit Chute
Loading Supplies 2-3
5.
Close the supply door until the release levers click
into place.
6.
Press F to advance the supply. If you receive a
supply error, see Chapter 4, "Troubleshooting," for
more information.
Tear Edge
Caution:
Do not touch the tear edge. You may cut
yourself.
Tearing the Supplies
Tear the supply from the right or left using the tear
edge as a guide.
Note:
Do not pull straight up on the supply. You
may lose registration.
2-4 Operator’s Handbook
Loading for Peel Mode
Use these instructions to print labels and separate
them from the liner (on-demand).
Release lever
1.
Pull the release levers located on both sides of
the printer to open the supply door.
2.
Remove the tape from a new roll of supply.
3.
Push apart the supply holder tabs to widen the
supply holders. Insert a roll of supplies.
Supply Holder
Tabs
Loading Supplies 2-5
Note:
The supply should unwind from the top with
the loose end of the supply feeding through
the exit chute.
4.
Raise the peel tabs on both sides of the printer.
5.
Remove a couple of labels from the liner. Feed
the liner over the platen roller, over the peel bar,
and under the peel roller.
Peel bar
Raised
peel tab
2-6 Operator’s Handbook
Peel roller
6.
Close the supply door until the release levers click
into place.
7.
Lightly tug on the liner to remove the slack.
8.
Press F to advance the supply. If you receive a
supply error, see Chapter 4, "Troubleshooting," for
more information.
Label
Liner
The liner separates from the label.
Loading Supplies 2-7
Loading Fan-Fold Supplies
Use these instructions to load fan-fold supply.
1.
Pull the release levers located on both sides of
the printer to open the supply door.
2.
Insert the 3-inch core in between the supply
holder tabs to open them to their widest position.
3.
Place a stack of fan-fold supplies behind the
printer, printing side up.
4.
Slide the supply guides, located inside the printer
on each side of the external supply slot, out to
their widest position.
5.
Feed the fan-fold supply, printing side up, into the
supply slot on the back of the printer.
Supply slot
6.
Center adjust the supply guides so that they
barely touch the edge of the supply.
7.
Pull out enough supply to lay across the exit
chute.
2-8 Operator’s Handbook
8.
Close the supply door until the release levers click
into place.
9.
Press F to advance the supply. If you receive a
supply error, see Chapter 4, “Troubleshooting,” for
more information.
Loading Supplies 2-9
Tear Edge
Caution:
Do not touch the tear edge. You may cut
yourself.
Tearing the Supplies
Tear the supply from the right or left using the tear
edge as a guide.
Note:
Do not pull straight up on the supply. You
may lose registration.
2-10 Operator’s Handbook
3
CARE &
MAINTENANCE
This chapter explains how to
♦
clean the printhead, platen roller, and supply
sensors
♦
clear label jams.
Caution:
Do not touch the printhead with your
fingers. The printhead may be hot after
printing and may burn you. Wait until the
printhead is cool before cleaning.
Do not use sharp objects around the
printhead. This may damage the
printhead and require a service charge.
Cleaning
Your printing rate and frequency determines how often
you must clean the printer.
You may need to clean the printhead and platen roller
♦
after using seven to ten (7-10) rolls of supplies
♦
in extreme temperatures,
humid conditions or a dirty
environment
♦
when you see voids in the
print as shown
♦
after a label jam.
You may have to clean the supply sensors more often
if you receive supply error messages frequently.
Care & Maintenance 3-1
Use any of the following items to clean the printhead:
♦
A soft cloth moistened with isopropyl alcohol.
Caution:
♦
Use isopropyl alcohol on the interior
areas only, never on the exterior.
A Monarch Cleaning Pen (part number 114226).
To clean the printhead, platen roller, and supply
sensors:
1.
Turn off the printer by pressing and holding P
until the display is blank.
Note:
2.
Do not use sharp objects to remove adhesive
or label particles from the printhead area.
Pull the release levers located on both sides of
the printer to open the supply door.
Release Levers
3.
Lay the printer on its back.
3-2 Operator’s Handbook
4.
Clean the printhead with a clean soft cloth
moistened with isopropyl alcohol, a cleaning pen,
or a small brush.
Note:
The printhead is sensitive to static electricity,
which can damage the printhead or reduce its
life. Ground yourself by touching a metal
surface before cleaning the printhead.
Printhead
On-Demand
Sensor
5.
Clean the on-demand sensor with a clean soft
cloth, a cotton swab moistened with isopropyl
alcohol, or a cleaning pen.
Care & Maintenance 3-3
6.
Clean the platen roller with a clean soft cloth
moistened with isopropyl alcohol or a cleaning
pen.
Turn the platen roller with your finger to clean
the entire surface.
7.
Clean the black mark sensor with a clean soft
cloth or cotton swab moistened with isopropyl
alcohol or a cleaning pen.
Platen Roller
Black Mark
Sensor
8.
Reload the supply.
9.
Close the supply door until the release levers click
into place.
10. Turn on the printer by pressing and holding P
until the display turns on.
3-4 Operator’s Handbook
Clearing Label Jams
When you are printing and a jam occurs, a supply
error message appears. To clear the jam:
1.
Turn off the printer by pressing and holding P
until the display is blank.
2.
Pull the release levers located on both sides of
the printer to open the supply door.
3.
If necessary, remove the roll of supplies.
4.
Remove the jammed supplies and reload the
supply.
5.
Close the supply door until the release levers click
into place.
6.
Turn on the printer by pressing and holding P
until the display turns on.
Care & Maintenance 3-5
3-6 Operator’s Handbook
TROUBLESHOOTING
4
This chapter lists some of the common printer
problems and their possible solutions. If these
solutions do not work, call Service at the number
listed on the back of this manual.
Problem
Solution
Printer does
not feed or
print.
Use a fully charged battery.
OR
Print has
voids or is
too light
Close the supply cover completely.
Load supply properly. See Chapter 2,
“Loading Supply” for more information.
Clean the printhead. See Chapter 3,
“Care and Maintenance” for more
information.
Run the printer diagnostic tests. Refer to
the System Administrator's Guide for
more information.
Printer turns
off while
printing
and/or the
display goes
blank.
Supply does
not calibrate
properly.
Recharge the battery.
Resend the format.
Check your format for unnecessary thick
horizontal lines. The maximum black to
white print ratio for each label/tag is 25%.
Check the on-demand, black mark, die
cut, or non-indexed sensors. Refer to the
System Administrator's Guide for more
information.
Troubleshooting 4-1
Common Errors
The following is a list of common printer errors you
may receive. If you receive a message not listed
here, see your System Administrator or call Service at
the number listed on the back of this manual.
Error
Description
025
Invalid Length
String length is outside the range 0 to
2710.
101
Invalid/Missing
The format referenced by batch is not
in memory.
409
Memory Full
The printer memory is full. Delete
unnecessary formats or graphics from
memory.
410
Parity
Parity mismatch. Check your parity
settings at the printer and at the host.
411
Framing
Framing error (baud rate mismatch).
Check your baud rate settings at the
printer and at the host.
413
Overrun
Online receive queue is full. Check for
a flow control problem.
611
Error Loading
Font, bar code, or density in the batch
does not fit the format.
612
Invalid Data
The data in this line of the batch is
missing or does not match the format.
613
Invalid Data
Reference point off supply.
614
Invalid Data
Portion of field off supply or there may
be an invalid character in the packet.
703
Check Supply
The printer sensed a calibration of
different-sized black marks. Make sure
the correct supply is loaded.
4-2 Operator’s Handbook
Error
Description
704
Check Supply
Printer has not sensed a supply mark
within the specified number of inches
or is out of supplies. Check the supply
tracking, supply marks, black mark
sensor position, and supply roll for
binding. Press A under x to clear the
error. Change supply.
750
Hot Head
Printhead is overheated. Press A
under x to clear the error. Turn off the
printer to let the printhead cool.
If error persists, call Service.
751
Check Supply
Printer did not sense a black mark
when expected. For errors 751-753,
Check the supply tracking, supply
marks, black mark sensor position, and
supply roll for binding. Press A under
x to clear the error and try to continue
printing the batch. Change supply.
752
Check Supply
Printer sensed a mark in the wrong
place. Press A under x to clear the
error.
753
Check Supply
Printer sensed a mark that is too long.
Press A under x to clear the error.
756
Load Supplies
Load supplies. Press A under x to
clear the error.
757
Load Supplies
Load supplies (supply length
mismatch), because the calibrated
supply length differs by plus or minus
0.25 inches from the format. Press A
under x to clear the error.
Troubleshooting 4-3
Error
Description
758
Check Supply
Either the supply is not seen or the ondemand sensor is broken. Press A
under x to clear the error. Check for a
label jam, clear the supply path, or
reload supplies. This error may occur if
you remove a label too quickly in ondemand mode. The printer does not
recalibrate after this error.
762
Low Battery
Recharge the battery. Press A under x
to clear the error.
763
Remove Label
Waiting to dispense label. Press A
under x to clear the error.
765
Check
Printhead
The printhead has less than four bad
dots. The printer can shift bar code
fields to avoid bad dots. Press A under
x to clear the error and continue printing.
768
Check
Printhead
Printhead has more than 10 bad dots or
is not connected. Connect the printhead.
Press A under x to clear the error.
791
Error Pending
The printer has an error pending. Turn
off the printer. Wait 15 seconds and turn
it back on. Resend the packets.
If you see a System Error Vector ## on the display,
call Service for instructions. If you need to return the
printer to Paxar, use the original packaging.
4-4 Operator’s Handbook
A
S P E C I F I C AT I O N S
This appendix includes information about printer
specifications and cable pin-outs.
Printer Specifications
Height:
3.5" (89 mm)
Width:
5.25" (133 mm)
Depth:
7.25" (184 mm)
Weight (with
Battery and
Supplies):
2.47 lb. (1.12 kg)
Shipping Weight
(no supplies):
3.35 lbs. (1.5 kg) - depends
on options shipped with
printer.
Display:
2-line graphical LCD with
backlight
Printhead:
3.0" (76 mm)
203 dpi (8 dots per mm)
Memory:
2 MB SDRAM
4 MB Flash
Power:
7.4V Lithium Ion battery
Battery Life:
4000" of 25% black
supplies at 3ips.
Specifications A-1
Operating Limits
(Printer):
32° to 109° F (0° to 43° C)
Storage 14° to 122° F (-10° to
50° C)
Relative Humidity
(Battery and Printer): 5% to 90%
non-condensing
Printing Method:
Thermal Direct
Recommended
Duty Cycle:
33% Duty Cycle (5 minutes
out of 15 minutes time
intervals). On-demand or
intermittent printing has no
restrictions.
A-2 Operator’s Handbook
Supply Specifications
Supply Types:
Labels, tags, or receipt paper
Supply Widths:
0.5" (13 mm) minimum
2.99" (76 mm) maximum
Supply Lengths:
0.375" (9.5 mm) minimum
12.0" (305 mm) maximum
Max. Print Area:
3.0" (76 mm) x 12" (305 mm)
Cable Pin-outs
ANSI/EIA-232-D
Contact #
Description
6
DSR (Data Set Ready)
1
Reserved - Do not connect
4
DTR (Data Terminal
Ready), or +5V if selected
5
Signal Ground
2
Received Data (RXD)
3
Transmitted Data (TXD)
8
Clear to Send (CTS)
7
Request to Send (RTS)
9
No connect
Specifications A-3
A-4 Operator’s Handbook
ACCESSORIES
B
This appendix lists the accessories that work with your
printer and briefly describes them.
Use these part numbers when ordering an item. Call
Paxar at the number listed on the back of this manual
to order parts or supplies.
Accessory Items
Part Number
Single Station Battery
Charger
M09462
Four Station Battery
Charger
M09465
Spare Battery
12009502
Serial Cable - DB9 to 9-pin
12665914
USB Cable
125859
3-inch Core
90096
Shoulder Strap
119998
Hand Strap
120277
Cleaning Pen
114226
Operator's Handbook
TC9433OH
Programmer's Manual
TC9433PM
System Administrator's
Guide
TC9433SA
Accessories B-1
Single Station Battery Charger
The Monarch® 9462™ Single Station Battery Charger
charges one battery at a time. See Chapter 1 for
more information about the battery. For more
information about the Single Station Battery Charger,
refer to 9462 Operating Instructions included with the
charger.
Four Station Battery Charger
The Monarch® 9465™ Four Station Battery Charger
charges the individual batteries or the printer with a
battery installed. Full charging of a battery takes
between 1.5 hours and 3 hours. For more information
about the Four Station Charger, refer to the 9465
Operating Instructions included with the charger.
Carrying Accessories
A shoulder strap and hand strap are available for
carrying the printer. Refer to your Operating
Instructions provided with each strap for more
information.
B-2 Operator’s Handbook
PRINTER OPTIONS
C
This appendix lists the options that may be installed in
your printer.
♦
Linerless
♦
Bluetooth®
Linerless
The printer is configured to use supplies without the
backing paper. This option is available at the time of
order.
Bluetooth®
Bluetooth wireless technology provides a low powerconsuming method to communicate between devices.
It has a maximum range of 30 feet (10m). Our
Bluetooth device connects to your printer’s serial port
and conforms to V2.0 of the Bluetooth specification.
The printer defaults to receiving unencrypted data for
the Bluetooth device. See the System Administrator’s
Guide for more information about Bluetooth.
Printer Options C-1
C-2 Operator’s Handbook