REF04-04 IceMaker Fill Tube Freeze Repair

Service Bulletin
Monogram®
GE Consumer & Industrial
General Electric Company
Louisville, Kentucky 40225
REFRIGERATORS
REF 04-04
ENERGY MODELS
ICEMAKER FILL TUBE FREEZE REPAIR
MARCH 2004
WARNING
TO PREVENT ELECTRICAL SHOCK, DISCONNECT
POWER SUPPLY TO REFRIGERATOR BEFORE
PERFORMING THESE STEPS.
DO NOT OPERATE REFRIGERATOR UNTIL
INSTALLATION IS COMPLETE.
MODELS:
Built-In Side-by-Side Energy Model:
ZIS360N, ZISB360D, ZISW360D, ZISS360N, ZISS360D
ZIS420N, ZISB420D, ZISW420D, ZISS420N, ZISS420D
ZIS480N, ZISB480D, ZISW480D, ZISS480N, ZISS480D
Built-In Bottom-Freezer Models:
ZIC360N RH, ZIC360N LH, ZICS360NRH, ZICS360NLH
All-Freezer Models:
ZIFS36NLH, ZIFS36NRH, ZIF36NMRH, ZIF36NMLH
REPAIR KITS:
WR49X10093 for BOTTOM-FREEZER MODELS:
Contains 1 fill tube/foil heater assembly, 1 grommet,
1 connector adapter, 1 heater sleeve, 1 fill tube
cover, 4 wire tie.
WR49X10094 for SXS NON-DISPENSER AND ALLFREEZER MODELS: Contains 1 All freezer fill tube,
1 SxS non-dispenser fill tube, 1 wrap type fill tube
heater, 1 grommet, 1 connector adapter.
WR49X10100 for SXS DISPENSER MODELS:
Contains 1 fill tube/foil heater assembly, 1 grommet,
1 connector adapter, 1 heater sleeve, 4 wire tie.
This bulletin provides information on kits available to
repair icemaker fill tube freezing and water leaking
between the grommet and fill tube on Monogram
Energy Model refrigerators.
CONSUMER COMPLAINTS: “no ice production”,
“water/ice in freezer bottom”, “icemaker is leaking
water in back corner”…
Icemaker fill tube freezing and water leaking at the
grommet could have several causes.
1. Check the following before ordering kit:
• Tubing kinks
• Clogged filter or water valve
• Loose tubing connections
• If consumer has low water pressure or other
filtration systems, remove the SmartWater™
filter and install bypass cap permanently.
2. In some units the wrap-type wire heater does not
provide enough heat to melt accumulating ice.
Replace wire heater with a foil type heater in all
BOTTOM-FREEZER and SXS DISPENSER
MODELS.
3. If water leaks between the grommet and fill tube,
and the grommet does not seal tightly around the
tube, the grommet must be replaced.
NOTE: ACCESS TO BACK OF REFRIGERATOR IS
REQUIRED FOR THIS REPAIR. GE recommends
two technicians move the refrigerator in order to
replace the fill tube grommet.
GE CONFIDENTIAL AND PROPRIETARY INFORMATION–NOT FOR PUBLIC DISCLOSURE
N.D. 918-04
Installation
Instructions
Monogram Refrigerators
FILL TUBE FREEZING KIT
WR49X10093 & WR49X10100
Built-In Side-by-Side Energy Models:
ZISB360D, ZISW360D, ZISS360D, ZISB420D ZISW420D,
ZISS420D, ZISB480D, ZISW480D, ZISS480D
Built-In Bottom-Freezer Models:
ZIC360NRH, ZIC360NLH, ZICS360NRH, ZICS360NLH
This kit provides parts and Installation
Instructions to repair fill tube freezing and
leaking between the grommet and fill tube for
SxS dispenser and Bottom-Freezer energy
models only. See Service Bulletin REF 04-04
for more information.
BEFORE YOU BEGIN
STOP
Read these instructions completely
and carefully.
WARNING:
Before you begin disconnect power to
refrigerator.
1 DETERMINE WHICH REPAIRS
ARE NEEDED
Turn off the water supply.
Note: Access to the back of the unit is required
to replace grommet. GE recommends two
technicians move the refrigerator in order to
replace the fill tube grommet.
• Replace wire heater with a foil type heater in
all bottom-freezer and SxS dispenser models.
• The grommet must be replaced if one or both
of the following conditions exist:
– Water is leaking between the grommet and
fill tube
– The grommet does not seal tightly around
the tube.
Do not operate the refrigerator until the
installation is complete.
TOOLS REQUIRED:
• #2 Phillips Screwdriver
KIT WR49X10093 CONTAINS:
2 INSTALLATION INSTRUCTIONS
• 1 fill tube/foil heater assembly
• 1 grommet
• 1 connector adapter
• 1 heater sleeve
• 1 fill tube cover
• 4 wire ties
• Installation instructions
• Disassemble freezer components in order to
access the fill tube components.
• Disconnect fill tube heater, remove heater,
washer, and grounding plate. Discard washer.
• Pull tube out of grommet and discard.
• Using fill tube/heater assembly from kit, slide
grounding plate onto end of fill tube which
will be inserted into grommet. See Figure 1.
KIT WR49X10100 CONTAINS:
• 1 fill tube/foil heater assembly
• 1 grommet
• 1 connector adapter
• 1 heater sleeve
• 4 wire ties
• Installation instructions
2
ND 923-31
Installation
Instructions
Monogram Refrigerators
FILL TUBE FREEZING KIT
WR49X10094
Built-in Side-by-Side Non-Dispenser Energy Models:
ZIS360N, ZISS360N, ZIS420N, ZISS420N,
ZIS480N, ZISS480N
All-Freezer Models: ZIFS36NLH, ZIFS36NRH,
ZIF36NMRH, ZIF36NMLH
This kit provides parts and Installation
Instructions to repair fill tube freezing and
leaking between the grommet and fill tube for
SxS non-dispenser and All-Freezer energy
models only. See Service Bulletin REF 04-04
for more information.
BEFORE YOU BEGIN
STOP
Read these instructions completely
and carefully.
WARNING:
Before you begin disconnect power to the
refrigerator.
1 DETERMINE WHICH REPAIRS
ARE NEEDED
Turn off the water supply.
Note: Access to the back of the unit is required
to replace the grommet. GE recommends two
technicians move the refrigerator in order to
replace the fill tube grommet.
• The grommet must be replaced if one or both
of the following conditions exist:
– Water is leaking between the grommet and
fill tube
– The grommet does not seal tightly around
the tube.
• Replace fill tube when needed.
Do not operate the refrigerator until the
installation is complete.
TOOLS REQUIRED:
• #2 Phillips Screwdriver
2 KIT INSTALLATION
INSTRUCTIONS
KIT CONTAINS:
• 1 All-Freezer fill tube
• 1 SxS Non-Dispenser fill tube
• 1 wrap-type fill tube heater
• 1 grommet
• 1 connector adapter
• Installation Instructions
• Disassemble freezer components in order to
access the fill tube components.
• Use fill tube, heater and connector adapter
as needed.
• If the grommet must be replaced, replace
it at this point. Access to the back of the unit
is required to replace the grommet.
• Assemble fill tube with heater and grounding
plate into grommet. Make sure the tube is
pushed completely into the grommet.
• Finish assembling other components.
• Cycle icemaker and discard water to remove
grommet material particles that may have
scraped off during assembly
ND 923-32
3
2 INSTALLATION INSTRUCTIONS
(continued)
Note: If the grommet must be replaced, replace
it at this point. Access to the back of the unit is
required to replace the grommet.
• Assemble fill tube with heater and grounding
plate into grommet. Make sure the tube is
pushed completely into the grommet.
• Assemble grounding clip to grounding plate.
• Reconnect heater to wire harness, using
connector adapter if needed.
• Assemble metal cover over fill tube and
heater. Be careful not to damage heater. For
Bottom-Freezer models only, use new fill tube
cover with larger hole.
• Slide black, corrugated, plastic sleeve over the
foil heater and fasten with two wire ties. The
sleeve must completely cover the heater
section outside the metal cover. Trim wire
ties. See Figure 2.
• Finish assembling other components.
• Cycle icemaker and discard water to remove
grommet material particles that may have
been scraped off during assembly.
Figure 1 – Assemble grounding plate to tube end with heater
electrical connector.
Figure 2 – Sleeve must cover entire heater section outside metal cover.
Trim sleeve length, if needed.
4