HP Pavilion g3000 - Desktop PC System information

HP refurbished
Limited Warranty and Support Guide
Before contacting the HP Customer Care Center, it’s important to have the following information
handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and
Software Build Number) can be viewed through the Help and Support Center. Click the
Windows Vista start button, Help and Support, and then click System Information.
Model Number: ____________________________________________________________________
System (Product) Number: ___________________________________________________________
Serial Number: _____________________________________________________________________
Software Build Number: _____________________________________________________________
Operating System: __________________________________________________________________
Purchase Date: _____________________________________________________________________
Refurbished HP Pavilion Desktop Computers, HP Pavilion Media Center
Computers, HP Digital Entertainment Center, HP Displays,
and HP Notebook Consumer Products.
Hardware Limited Warranty
HP Product
Duration
Hardware
90-day limited warranty
Software
90-day technical support
General Terms
This HP Hardware Limited Warranty gives you, the
customer, express limited warranty rights from
Hewlett-Packard, the manufacturer. Please refer to
HP’s Web site for an extensive description of your limited
warranty entitlements. In addition, you may also have
other legal rights under applicable local law or special
written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND
HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL
LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES,
HP DISCLAIMS ALL IMPLIED WARRANTIES OR
CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. FOR ALL TRANSACTIONS
OCCURRING IN THE UNITED STATES, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE. SOME
STATES OR COUNTRIES/REGIONS DO NOT ALLOW A
LIMITATION ON HOW LONG AN IMPLIED WARRANTY
LASTS OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT
APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.
This Limited Warranty is applicable in all
countries/regions and may be enforced in any
country/region where HP or its authorized service
providers offer warranty service for the same product
model number subject to the terms and conditions set forth
in this Limited Warranty.
Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized
service providers offer warranty service for the same
product model number, without voiding the warranty.
Warranty terms, service availability, and service response
times may vary from country/region to country/region.
Standard warranty service response time is subject to
change due to local parts availability. If so, your
HP authorized service provider can provide you with
details.
HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the
products may be covered by export controls issued by the
United States or other governments.
This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred
to in this Limited Warranty as “HP Hardware Products”)
sold by or leased from Hewlett-Packard Company, its
worldwide subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term
“HP Hardware Product” DOES NOT include any software
applications or programs; non-HP products or
non-HP branded peripherals. All non-HP products or
non-HP branded peripherals external to the HP Hardware
Product — such as external storage subsystems, displays,
printers and other peripherals — are provided “AS IS”
without HP warranty. However, non-HP manufacturers and
suppliers, or publishers may provide their own warranties
directly to you.
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HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period
starts on the date of purchase or lease from HP, or from
the date HP completes installation. Your dated sales or
delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or
lease as a condition of receiving warranty service. You
are entitled to hardware warranty service according to
the terms and conditions of this document if a repair to
your HP Hardware Product is required within the Limited
Warranty Period.
Unless otherwise stated, and to the extent permitted by
local law, new HP Hardware Products may be
manufactured using new materials or new and used
materials equivalent to new in performance and reliability.
HP may repair or replace HP Hardware Products (a) with
new or previously used products or parts equivalent to
new in performance and reliability, or (b) with equivalent
products to an original product that has been
discontinued. Replacement parts are warranted to be free
from defects in material or workmanship for
ninety (90) days or, for the remainder of the Limited
Warranty Period of the HP Hardware Product they are
replacing or in which they are installed, whichever
is longer.
HP will, at its discretion, repair or replace any component
or hardware product that manifests a defect in materials
or workmanship during the Limited Warranty Period. All
component parts or hardware products removed under
this Limited Warranty become the property of HP. In the
unlikely event that your HP Hardware Product has
recurring failures, HP, at its sole discretion, may elect to
provide you with (a) a replacement unit of HP’s choosing
that is the same or equivalent to your HP Hardware
Product in performance or (b) to give you a refund of your
purchase price or lease payments (less interest) instead of
a replacement. This is your exclusive remedy for defective
products.
EXCLUSIONS
HP DOES NOT WARRANT THAT THE OPERATION OF
THIS PRODUCT WILL BE UNINTERRUPTED OR
ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE
THAT OCCURS AS A RESULT OF YOUR FAILURE TO
FOLLOW THE INSTRUCTIONS INTENDED FOR THE
HP HARDWARE PRODUCT.
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This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product
from which the serial number has been removed or that
has been damaged or rendered defective (a) as a result of
accident, misuse, abuse, contamination, improper or
inadequate maintenance or calibration or other external
causes; (b) by operation outside the usage parameters
stated in the user documentation that shipped with the
product; (c) by software, interfacing, parts or supplies not
supplied by HP; (d) improper site preparation or
maintenance; (e) virus infection; (f) loss or damage in
transit; or (g) by modification or service by anyone other
than (i) HP, (ii) an HP authorized service provider, or
(iii) your own installation of end-user replaceable HP or
HP approved parts if available for your product in the
servicing country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES
OF THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY
UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL,
PROPRIETARY, OR PERSONAL INFORMATION.
HP IS NOT RESPONSIBLE FOR DAMAGE TO OR
LOSS OF ANY PROGRAMS, DATA, OR
REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR
REINSTALLATION OF ANY PROGRAMS OR DATA
OTHER THAN SOFTWARE INSTALLED BY HP
WHEN THE PRODUCT IS MANUFACTURED. UNITS
SENT IN FOR SERVICE MAY HAVE THE DATA
ERASED FROM THE HARD DRIVE AND THE
PROGRAMS RESTORED TO THEIR
ORIGINAL STATE.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE
HP HARDWARE PRODUCT YOU HAVE PURCHASED OR
LEASED. THESE TERMS AND CONDITIONS SUPERSEDE
ANY PRIOR AGREEMENTS OR REPRESENTATIONS —
INCLUDING REPRESENTATIONS MADE IN HP SALES
LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN
AGENT OR EMPLOYEE OF HP — THAT MAY HAVE BEEN
MADE IN CONNECTION WITH YOUR PURCHASE OR
LEASE OF THE HP HARDWARE PRODUCT. No change to
the conditions of this Limited Warranty is valid unless it is
made in writing and signed by an authorized
representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE
PRODUCT OR THE COST OF REPAIR OR REPLACEMENT
OF ANY HARDWARE COMPONENTS THAT
MALFUNCTION IN CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP
BE LIABLE FOR ANY DAMAGES CAUSED BY THE
PRODUCT OR THE FAILURE OF THE PRODUCT TO
PERFORM, INCLUDING ANY LOST PROFITS OR
SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR
ANY CLAIM MADE BY A THIRD PARTY OR MADE BY
YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER
CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS
LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF
YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY
SUCH DAMAGES. THIS LIMITATION OF LIABILITY,
HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT
MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU
ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL
DETERMINATION OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.
Types of Warranty Service
To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to
increased support resource requirements. Listed below are
the types of warranty support service that may be
applicable to the HP Hardware Product you have
purchased.
Customer Self Repair Warranty
Service
(Desktops, Notebooks, Displays and Digital Entertainment
Centers ONLY)
In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole
discretion that customer self repair is the appropriate
method of warranty service. If so, HP will ship approved
replacement parts directly to you to fulfill your
HP Hardware Product warranty service. This will save
considerable repair time. After you contact HP and the
fault diagnosis identifies that the problem can be fixed
using one of these parts, a replaceable part can be sent
directly to you. Once the part arrives, replace the
defective part pursuant to the provided instructions and
documentation. If further assistance is required, call the
HP Technical Support Center and a technician will assist
you over the phone. In cases where the replacement part
must be returned to HP, you must ship the defective part
back to HP within a defined period of time, normally
fifteen (15) days. The defective part must be returned with
the associated documentation in the provided shipping
material. Failure to return the defective product may result
in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used. If customer self
repair applies to you, please refer to your specific
HP Hardware Product announcement. You can also obtain
information on this warranty service on the HP Web
site at: http://www.hp.com/support
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Carry-in Warranty Service
On-site Warranty Service
(Desktops ONLY)
(Digital Entertainment Centers ONLY)
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with
transportation of the product to and from the service
location. In addition, you are responsible for insuring any
product shipped or returned to an authorized service
location and assume risk of loss during shipping.
Your HP Limited Warranty service may include on-site
labor support to repair your hardware. HP provides
on-site service during standard office hours. Standard
office hours are typically 8:00am to 5:00pm, Monday
through Friday, but may vary with local business
practices. If your location is outside the customary service
zone (typically 50km/30mi) response times may be
longer or there may be additional charges. To locate the
nearest HP authorized service provider refer to the
HP Web site at: http://www.hp.com/support
Mail-in Warranty Service
(Notebooks ONLY)
Your HP Limited Warranty may include a pick up and
return warranty service. Under the terms of pick up and
return service, HP will pick up the defective unit from your
location, repair it and return it back to your location.
HP will incur all repair, logistics and insurance costs in
this process.
HP may, at its sole discretion, determine if on-site warranty
service is required. For example, in many cases, the
defect can be fixed by the use of a Customer Self
Repair (CSR) part that you are required to replace yourself
based on instructions and documentation provided by HP.
You are also required to cooperate with HP in attempting
to resolve the problem over the telephone. This may
involve performing routine diagnostic procedures,
installing software updates or patches, removing third
party options and/or substituting options. In order to
receive onsite support, you must: (a) have a representative
present when HP provides warranty services at your site;
(b) notify HP if products are being used in an environment
which poses a potential health or safety hazard to
HP employees or subcontractors; (c) subject to its
reasonable security requirements, provide HP with
sufficient, free, and safe access to and use of all facilities,
information and systems determined necessary by HP to
provide timely support; (d) ensure that all manufacturers
labels (such as serial numbers) are in place, accessible,
and legible; (e) maintain an environment consistent with
product specifications and supported configurations.
Advanced Unit Replacement
Warranty Service
If you require an HP representative to handle all
component replacements, support uplift contracts are
available at additional cost.
Your HP Limited Warranty may include a mail-in warranty
service. Under the terms of mail-in service, you will be
required to ship your HP Hardware Product to an
authorized service location for warranty repair. You must
prepay any shipping charges, taxes, or duties associated
with transportation of the product to the repair location. In
addition, you are responsible for insuring any product you
ship and assume risk of loss during shipping. HP will
return the repaired product to you and incur all logistics
and insurance costs to return the product to you.
Pick Up & Return Warranty
Service
(Desktops and Digital Entertainment Centers ONLY)
(Displays ONLY)
Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective, HP will ship a replacement
product directly to you. On receiving the replacement unit
you will be required to return the defective unit back to
HP, in the packaging that arrives with the replacement
unit, within a defined period of time, normally fifteen
(15) days. HP will incur all shipping and insurance costs
to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the
replacement product.
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Service Upgrades
HP has a range of additional support and service
coverage for your product that can be purchased locally.
However, some support and related products may not be
available in all countries/regions. For information on
availability of service upgrades and the cost for these
service upgrades, refer to the HP Web site at:
http://www.hp.com/support
Options and Software Limited
Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product,
HP may provide warranty service for either the period
specified in the warranty documents (HP Option Limited
Warranty Period) that shipped with the HP Option or for
the remaining warranty period of the HP Hardware
Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed
three (3) years from the date you purchased the
HP Option. The HP Option Limited Warranty Period starts
from the date of purchase from HP or an HP authorized
reseller. Your dated sales or delivery receipt, showing the
date of purchase of the HP Option, is your warranty start
date. See your HP Option Limited Warranty for more
details. Non-HP options are provided “AS IS”. However,
non-HP manufacturers and suppliers may provide
warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER
LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY
SOFTWARE PRODUCTS, FREEWARE (AS DEFINED
BELOW) OR THE OPERATING SYSTEM PREINSTALLED BY
HP ARE PROVIDED “AS IS” AND WITH ALL FAULTS, AND
HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE AND NON-INFRINGEMENT,
ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS
OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR
PURPOSE, AND OF LACK OF VIRUSES. Some
states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL
OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF
PRIVACY ARISING OUT OF OR IN ANY WAY RELATED
TO THE USE OF OR INABILITY TO USE THE SOFTWARE
PRODUCT), EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the
exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you.
HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within
ninety (90) days of purchase, your sole remedy shall be to
return the removable media to HP for replacement. For
blank tape removable media, please refer to the following
Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
Software Technical Support
Software Technical Support for your HP Software,
HP pre-installed third-party software and third-party
software purchased from HP is available from HP via
multiple contact methods, including electronic media and
telephone, for ninety (90) days from date of purchase.
See ”Contacting HP” for online resources and telephone
support. Any exceptions to this will be specified in your
End User License Agreement (EULA).
Software technical support includes assistance with:
•
•
•
•
Installation, reinstallation questions and software
update information.
Set up and configuring software.
Troubleshooting to determine system or software usage
problems.
Basic steps of using non-HP software; advanced feature
support for HP software.
Software technical support does NOT include
assistance with:
•
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•
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•
Non-HP software that doesn’t ship with computing
product.
Installing HP software on non-HP computing products.
System optimization and customization.
Non-PC-based network configuration.
Advanced feature usage on non-HP software.
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Contacting HP
If your product fails during the Limited Warranty Period
and the suggestions in the product documentation do not
solve the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World
Wide Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
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•
•
•
•
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Product serial number, model name, and model
number
Applicable error messages
Add-on options
Operating system
Third-party hardware or software
Detailed questions
How to Check Warranty and
Support Entitlement
Please check http://www.hp.com/support for
warranty, service and support and product information
updates.
END-USER LICENSE AGREEMENT
PLEASE READ CAREFULLY BEFORE USING THIS
EQUIPMENT: This End-User license Agreement (“EULA”) is
a legal agreement between (a) you (either an individual
or a single entity) and (b) Hewlett-Packard Company
(“HP”) that governs your use of any Software Product,
installed on or made available by HP for use with your
HP product (“HP Product”), that is not otherwise subject to
a separate license agreement between you and HP or its
suppliers. Other software may contain a EULA in its online
documentation. The term “Software Product” means
computer software and may include associated media,
printed materials and “online” or electronic
documentation. An amendment or addendum to this EULA
may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND
POLICY OF YOUR PLACE OF PURCHASE.
1. GRANT OF LICENSE. HP grants you the following
rights provided you comply with all terms and conditions
of this EULA:
a. Use. You may use the Software Product on a single
computer (“Your Computer”). If the Software Product is
provided to you via the internet and was originally
licensed for use on more than one computer, you may
install and use the Software Product only on those
computers. You may not separate component parts of the
Software Product for use on more than one computer. You
do not have the right to distribute the Software Product.
You may load the Software Product into Your Computer’s
temporary memory (RAM) for purposes of using the
Software Product.
b. Storage. You may copy the Software Product into the
local memory or storage device of the HP Product.
c. Copying. You may make archival or back-up copies of
the Software Product, provided the copy contains all of
the original Software Product’s proprietary notices and
that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all
rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of
this EULA, all or any portion of the Software Product
which constitutes non-proprietary HP software or software
provided under public license by third parties
(“Freeware”), is licensed to you subject to the terms and
conditions of the software license agreement
accompanying such Freeware whether in the form of a
discrete agreement, shrink wrap license or electronic
license terms accepted at time of download. Use of the
Freeware by you shall be governed entirely by the terms
and conditions of such license.
f. Recovery Solution. Any software recovery solution
provided with/for your HP Product, whether in the form of
a hard disk drive-based solution, an external media-based
recovery solution (e.g. floppy disk, CD or DVD) or an
equivalent solution delivered in any other form, may only
be used for restoring the hard disk of the HP Product
with/for which the recovery solution was originally
purchased. The use of any Microsoft operating system
software contained in such recovery solution shall be
governed by the Microsoft License Agreement.
2. UPGRADES. To use a Software Product identified as
an upgrade, you must first be licensed for the original
Software Product identified by HP as eligible for the
upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your
upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to
updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with
the update or supplement. In case of a conflict between
such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product
may make a one-time transfer of the Software Product to
another end user. Any transfer must include all component
parts, media, printed materials, this EULA, and if
applicable, the Certificate of Authenticity. The transfer
may not be an indirect transfer, such as a consignment.
Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of
the Software Product, your license is automatically
terminated.
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b. Restrictions. You may not rent, lease or lend the
Software Product or use the Software Product for
commercial timesharing or bureau use. You may not
sublicense, assign or transfer the license or Software
Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights
in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law,
including but not limited to United States copyright, trade
secret, and trademark law, as well as other applicable
laws and international treaty provisions. You shall not
remove any product identification, copyright notices or
proprietary restrictions from the Software Product.
6. LIMITATION ON REVERSE ENGINEERING. You may
not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the
right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided
for in this EULA.
7. TERM. This EULA is effective unless terminated or
rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with
any term or condition of this EULA.
8. CONSENT TO USE OF DATA. You agree that HP and
its affiliates may collect and use technical information you
provide in relation to support services related to the
Software Product. HP agrees not to use this information in
a form that personally identifies you except to the extent
necessary to provide such services.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS”
AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES AND CONDITIONS, EITHER
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE AND NONINFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES
OR CONDITIONS OF MERCHANTABILITY, OF FITNESS
FOR A PARTICULAR PURPOSE, AND OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE
PRODUCT. Some states/jurisdictions do not allow
exclusion of implied warranties or limitations on the
duration of implied warranties, so the above disclaimer
may not apply to you in its entirety.
10. LIMITATION OF LIABILITY. Notwithstanding any
damages that you might incur, the entire liability of HP
and any of its suppliers under any provision of this EULA
and your exclusive remedy for all of the foregoing shall
be limited to the greater of the amount actually paid by
you separately for the Software Product or U.S. $5.00.
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF PROFITS OR CONFIDENTIAL OR OTHER
INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT, OR
OTHERWISE IN CONNECTION WITH ANY PROVISION
OF THIS EULA), EVEN IF HP OR ANY SUPPLIER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some states/jurisdictions do not
allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with
FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the
U.S. Government under HP’s standard commercial
license.
12. COMPLIANCE WITH EXPORT LAWS. You shall
comply with all laws and regulations of the United States
and other countries (“Export Laws”) to assure that the
Software Product is not (1) exported, directly or indirectly,
in violation of Export Laws, or (2) used for any purpose
prohibited by Export Laws, including, without limitation,
nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You
represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly
authorized by your employer to enter into this contract.
14. APPLICABLE LAW. This EULA is governed by the laws
of the State of California, U.S.A.
15. ENTIRE AGREEMENT. This EULA (including any
addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you
and HP relating to the Software Product and it supersedes
all prior or contemporaneous oral or written
communications, proposals and representations with
respect to the Software Product or any other subject matter
covered by this EULA. To the extent the terms of any
HP policies or programs for support services conflict with
the terms of this EULA, the terms of this EULA shall control.
Rev. 10/03
DECLARATION OF CONFORMITY
according to ISO/IEC 17050-1 and EN 17050-1
Supplier’s Name:
Supplier’s Address:
Hewlett-Packard Company
Hewlett-Packard Company
10955 Tantau Ave
Cupertino, CA 95014
declares, that the product(s)
Product:
Personal computer
Model Number(s):
900
a000, a1000, a5000, a6000
CPT-001 P, CPT-001 R, CPT-002 P, CPT-002 R, CPT-003 P, CPT-003 R
d1000, d4000, dx2000, d5000
g2000, g3000
m000, m1000, m5000, m7000, m8000, m9000
s0000, s3000, s7000
SR1000, SR2000, SR5000, SA4000, SV2000, SV7000, SG2000, SG3000
t000, t3000
u6000
v2000, v7000
w1000, w5000
x5000, z500, z6000, IQ500, IQ700, IQ800 series
Product Options:
Modem card: RD01-D850, CX-9Z-NR0134
Bluetooth: BM-GP-BR-51
TV Tuner card: 71xxx, 74xxx, 78xxx, 26xxx, 25xxx, JayHawk, Fennec, Twolf
Keyboard: 51xx, KB-06xx, KB-09xx, KM713K, SK29xx, I101-P01, PR11-01, 9131URF,
5189URF
Mouse: KM713K, M389, M889, MOBJKC, MOBJKO, MOBLUL, M-SBQ133, M-SBP133,
M-SBF96, M60PB, N17RBP, N17ROPKYE, 9131URF, 5189URF, MORFB1UO
conforms to the following Product Specifications:
Safety:
IEC 60950-1:2001 / EN60950-1: 2001
EN 60825-1: 1994 + A1: 2002 + A2: 2001, Class 1 (Laser/LED)
EMC:
CISPR 22: 1997 / EN 55022: 1998 +A1:2000 +A2:2003, Class B/ EN 55022:2006, Class B
CISPR 24: 1997 / EN 55024:+1998 +A1:2001 +A2:2003
EN 55020:1995/ EN 55020:2002 +A1:2002 + A2:2005
EN 55013:2001 +A1:2003
EN 61000-3-2: 2006, Class D
EN 61000-3-3: 1995 + A1: 2001+ A2:2005
FCC Title 47 CFR, Part 15 Class B / ICES-003
AS/NZS CISPR 22: 2004/ AS/NZS CISPR 22: 2006
Telecom:
TBR 21: 1998
EN 300328: V.1.6.1
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EEC and
the R&TTE Directive 99/5/EC and carries the “CE Marking” accordingly.
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Cupertino, CA USA
February 7, 2008
For regulatory compliance information only, contact:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Pty Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130
European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany
North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10955 Tantau Ave., Cupertino, CA 95014
11
Operating Specifications
Electrical ratings:
AC INPUT
100–127V, 3A or 4A or 6A*
200–240V, 2A or 3A*
50/60 Hz
Operating temperature:
5° to 35° C
Storage temperature:
–30° to 65° C
Operating humidity:
15 to 80% @ 26° C
Operating altitude:
0–2000 m
Storage altitude:
0–4572 m
* Refer to your computer’s ratings label located on the back of the computer to determine exact electrical rating.
Regulatory and Safety Information
WARNING: Text set off in this manner indicates
that failure to follow directions could result in
damage to equipment, loss of information,
bodily harm, or loss of life.
WARNING: Energized and moving parts inside.
Disconnect power to the equipment before
removing the enclosure.
Replace and secure the enclosure before
re-energizing the equipment.
WARNING: The computer is heavy; be sure to
use ergonomically correct lifting procedures
when moving the computer.
WARNING: Please read the “Additional Safety
Information” located later in this document
before installing and connecting your computer
to the electrical power system.
Batteries are delivered with this
product. When empty, do not
throw them away but collect as
small chemical waste.
Bij dit product zijn batterijen
geleverd. Wanneer deze leeg zijn,
moet u ze niet weggooien maar
inleveren als Klein Chemisch
Afval (KCA).
12
Mercury statement:
Materials disposal
This HP product contains the following materials that might
require special handling at end-of-life:
•
Mercury in the fluorescent lamp in the display LCD.
Disposal of mercury can be regulated because of
environmental considerations. For disposal or recycling
information, please contact your local authorities or the
Electronic Industries Alliance (EIA)
(http://www.eiae.org).
Perchlorate statement:
Perchlorate material — special handling may apply. See
http://www.dtsc.ca.gov/hazardouswaste/
perchlorate/
This product’s real-time clock battery or coin cell battery may
contain perchlorate and may require special handling when
recycled or disposed of in California.
Audio volume statement
Listening to music at high volume levels and for extended
durations may damage one’s hearing. In order to reduce the
risk of damage to hearing, one should lower the volume to a
safe, comfortable level, and reduce the amount of time
listening at high levels.
•
For your own safety, before using headsets or earphones,
always reset the volume. Some headphones are louder
than other headphones, even if the volume control setting
is the same.
•
•
•
Changing the default audio or equalizer settings might
lead to higher volume and should only be done with
caution.
If one HP product number includes a computer along with
a headset or earphone, this combination is in compliance
with EN 50332-1.
In general, audio line-out I/F is not intended to be used
with a headset or earphone.
FCC Regulatory and Safety Information
(USA Only)
Federal Communications Commission (FCC) Radio
Frequency Interference Statement
WARNING: This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed and
used in accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no guarantee
that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encouraged to
correct the interference by one or more of the
following measures:
•
•
Reorient or relocate the receiving antenna.
•
Connect the equipment into an outlet that is
on a circuit different from the receiver.
•
Consult the dealer or an experienced radio/TV
technician for help.
Consumer Information and FCC
Requirements
Telephone Connection
• This equipment complies with Part 68 of the Federal
Communications Commission rules. These rules permit
this device to be directly connected to the telephone
network. Standardized jacks are used for these
connections. This equipment should not be used on party
lines or coin lines.
• If this device is malfunctioning, it may also cause harm to
the telephone network; this device should be
disconnected until the source of the problem can be
determined and until it has been repaired. If this is not
done, the telephone company may temporarily
disconnect your service.
• The telephone company may make changes in its
technical operations and procedures. If such changes
affect the compatibility or use of this device, the
telephone company is required to give adequate notice
of the changes.
• If the telephone company requests information on what
equipment is connected to their lines, inform them of:
a The telephone number this unit is connected to
b The ringer equivalence number
c The USOC jack required: RJ-11C
d The FCC Registration Number
Items (b) and (c) are indicated on the label. The ringer
equivalence number (REN) is used to determine how
many devices can be connected to your telephone line. In
most areas, the sum of the RENs on any one line should
not exceed five (5.0). If too many devices are attached,
they may not ring properly.
Increase the separation between the
equipment and the receiver.
The system RFI and Radiated Immunity tests
were conducted with supported peripheral
devices and shielded cables, such as those you
receive with your system. Changes or
modifications not expressly approved by the
manufacturer could void the user’s authority to
operate the equipment. To comply with the limits
for an FCC Class B computing device, always use
shielded signal cables and the power cord
supplied with this unit.
•
In the event of equipment malfunction, the manufacturer
or an authorized repair center should perform all repairs.
It is the responsibility of users requiring service to report
the problem to the manufacturer, or an authorized agent.
Refer to “Where to Get Help” in this document for
contact information.
Statement of Fax Branding
The Consumer Protection Act of 1991 makes it unlawful for
any person to use a computer or other electronic device to
send any message via telephone fax machine, unless it
clearly contains: a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the
date and time it is sent, identification of the business or other
entity, or individual sending the message, the telephone
number of the sending machine or such business, entity,
or individual.
13
Canada Department of Communications
(DOC) Notice
Telephone Connection
The Canada Department of Communications label identifies
certified equipment. This certification means that the
equipment meets certain telecommunications network
protective, operational, and safety requirements. The
department does not guarantee the equipment will operate
to the user’s satisfaction.
Before installing this equipment, the user should ensure it is
permissible to connect it to the facilities of the local
communications company. The equipment must be installed
using an acceptable method of connection. In some cases,
the company’s inside wiring associated with a single line
individual service may be extended by means of a certified
connector assembly (telephone extension cord). The
customer should be aware that compliance with the above
conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an
authorized Canadian maintenance facility designated by the
supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the
telecommunications company cause to request that the user
disconnect the equipment.
Users should ensure, for their own protection, that the
electrical ground connections of the power utility, telephone
lines, and internal metallic water pipe systems, if present,
are connected together. This precaution may be particularly
important in rural areas.
WARNING: Users should not attempt to make
such connections themselves, but should contact
the appropriate electrical inspection authority or
electrician, as appropriate.
WARNING: The Load Number .9 assigned to each
terminal device denotes the percentage of the
total load to be connected to a telephone loop;
this is used by the device to prevent overloading.
The termination on a loop may consist of any
combination of devices, subject only to the
requirement that the sum of the Load Numbers
does not exceed 100.
14
WARNING: When using this device, basic safety
precautions should always be followed to reduce
the risk of fire, electric shock, and injury to
persons, including the following:
•
Do not use this product near water, for
example, near a bathtub, wash bowl, kitchen
sink, or laundry tub, in a wet basement, or
near a swimming pool.
•
Avoid using this product during an electrical
storm. There may be a remote risk of electric
shock from lightning.
•
Do not use this product to report a gas leak in
the vicinity of the leak.
•
Always disconnect the modem cable before
opening the equipment enclosure or touching
an uninsulated modem cable, jack, or internal
components.
•
If this product was not provided with a
telephone line cord, use only No. 26 AWG or
larger telecommunication line cord in order to
reduce the risk of fire.
•
Do not plug a modem or telephone cable into
the Network Interface Card (NIC) receptacle.
SAVE THESE INSTRUCTIONS
DOC Statement (Canada Only)
This Class B digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.
Additional Safety Information
This product has not been evaluated for connection to an
“IT” power system (an AC distribution system with no direct
connection to earth, according to IEC 60950).
This equipment meets the applicable Industry Canada
Terminal Equipment Technical Specifications. This is
confirmed by the registration number. The abbreviation, IC,
before the registration number signifies that registration was
performed based on a Declaration of Conformity indicating
that Industry Canada technical specifications were met. It
does not imply that Industry Canada approved the
equipment.
AC Power Safety Warning
WARNING: Install the computer near an AC
outlet. The AC power cord is your computer’s
main AC disconnecting device and must be easily
accessible at all times. For your safety, the
power cord provided with your computer has a
grounded plug. Always use the power cord with
a properly grounded wall outlet, to avoid the
risk of electrical shock.
WARNING: Your computer is provided with a
voltage select switch for use in a 115 or 230 V
power system. The voltage select switch has
been pre-set to the correct voltage setting for use
in the particular country/region where it was
initially sold. Changing the voltage select switch
to the incorrect position can damage your
computer and void any implied warranty.
Laser Safety Statement
Class 1 LED Product
The CD and DVD drives contain a laser system and are
classified as a “Class 1 Laser Product” under a U.S.
Department of Health and Human Services (DHHS)
Radiation Performance standard according to the Radiation
Control for Health and Safety Act of 1968.
Should the unit ever require maintenance, contact an
authorized service location.
WARNING: Use of controls, adjustments, or
performance procedures other than those
specified in the Upgrading and Servicing Guide
may result in hazardous radiation exposure. To
prevent direct exposure to laser beam, do not try
to open the enclosure of the CD or DVD drives.
Laser Product Label
WARNING: To reduce the possibility of an electric
shock from the telephone network, plug your
computer into the AC outlet before connecting it
to the telephone line. Also, disconnect the
telephone line before unplugging your computer
from the AC power outlet.
WARNING: Always disconnect the modem cord
from the telephone system before installing or
removing your computer cover.
The following label or equivalent is located on the surface of
laser products:
This label indicates that the
product is classified as a
CLASS 1 LASER PRODUCT. This
label appears on a laser device
installed in your product.
Note to CATV System Installer
WARNING: Do not operate the computer with the
cover removed.
WARNING: For your safety, always unplug the
computer from its power source and from any
telecommunications systems (such as telephone
lines), networks, or modems before performing
any service procedures. Failure to do so may
result in personal injury or equipment damage.
Hazardous voltage levels are inside the power
supply and modem of this product.
Lithium Battery Caution
WARNING: The computer uses a lithium battery,
type CR2032. There is danger of an explosion if
the battery is incorrectly replaced. Replace only
with the same, or equivalent, type recommended
by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.
This reminder is provided to call the CATV systems installer’s
attention to section 820-93 of the National Electric Code,
which provides guidelines for proper grounding and in
particular, specify that the Coaxial cable shield shall be
connected to grounding system of the building, as close to
the point of cable entry as practical.
Digital Television Transition Notice
This device may contain a digital television tuner. If so, it
should receive digital over the air TV programming, with a
suitable antenna, after the end of full-power analog TV
broadcasting in the United States on February 17, 2009.
Some older television receivers, if they rely on a TV antenna,
will need a TV Converter to receive over the air digital
programming, but should continue to work as before for
other purposes (e.g., for watching low-power TV stations still
broadcasting in analog, watching pre-recorded movies, or
playing video games). For more information, please see
www.DTV.gov (http://www.dtv.gov) or call
1-888-CALL-FCC. For information on the TV Converter
program, and on government coupons that may be used
toward the purchase of one, see
http://www.dtv2009.gov, or call the NTIA at
1-888-DTV-2009.
15
TV Antenna Connectors Protection
External Television Antenna Grounding
If an outside antenna or cable system is connected to the
product, be sure the antenna or cable system is electrically
grounded so as to provide some protection against voltage
surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides
information with regard to proper electrical grounding of the
mast and supporting structure, grounding of the lead-in wire
to an antenna-discharge unit, size of grounding conductors,
location of antenna-discharge unit, connection to grounding
electrodes, and requirements for the grounding electrode.
Lightning Protection
For added protection of any product during a lightning
storm, or when it is left unattended and unused for long
periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system. This will prevent
damage to the product from lightning and power line
surges.
7
6
5
4
1
3
2
Antenna Grounding
Reference
Antenna Grounding
Grounding Component
1
Electric Service Equipment
2
Power Service Grounding Electrode System
(NEC Art 250, Part H)
3
Ground Clamps
4
Grounding Conductors (NEC Section 810-21)
5
Antenna Discharge Unit (NEC Section 810-20)
6
Ground Clamp
7
Antenna Lead in Wire
Power Lines
An outside antenna system should not be located in the
vicinity of overhead power lines or other electric light or
power circuits, or where it can fall into such power lines or
circuits.
WARNING: When installing an outside antenna
system, extreme care should be taken to keep
from touching such power lines or circuits as
contact with them could be fatal.
16
Support Information
Don’t Forget to Register!
You can register your computer through the Help and
Support Center. Click the Windows Vista start button™,
and then click Help and Support.
Registration is quick and easy, and it offers:
•
•
E-mail updates containing notifications about product
enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.
The HP Newsgram, our monthly online magazine packed
full of product news, support tips, project ideas, and
much more. Visit us at:
http://subscription.support.hp.com
Where to Get Help
Follow these steps when you need help
1 Check the setup poster and product documentation for
help with setting up and using your computer.
2 Use the Help and Support Center for help with hardware
and software questions. Click the Windows Vista
start button, and then click Help and Support. The
Help and Support Center provides useful troubleshooting
information and includes the following:
• Link to register your computer.
•
System information, including your computer product
number, model number, and serial number.
•
•
•
•
E-mail support.
HP Real Time Chat with qualified support specialists.
Support phone numbers.
Link to the User Guides for your computer.
3 If you think you have a hardware issue, before calling the
Customer Care Center, run the hardware diagnostic tools
that are preinstalled on your computer. Click the
Windows Vista start button, All Programs,
PC Help & Tools, and then click Hardware
Diagnostic Tools.
4 HP Technical Support Web site. Go to:
http://www.hp.com/support
for product information, driver updates, troubleshooting,
and much more.
5 If you have not solved the problem, call HP Customer
Care, toll-free, by phone, 24 hours a day, seven days a
week in English, Spanish (U.S.only), and French
(Canada only) at:
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
When you call, please have your product model number,
serial number, and date of purchase available. Telephone
support is free during your limited warranty period.
Where Are My User
Guides?
The User Guides are on your computer. Click the
Windows Vista start button, All Programs, and then
click User Guides. Documentation is also available at
http://www.hp.com/support
where you can search for the support page for your model.
Software and Connectivity
Support
America Online
U.S.: 1-888-346-3704
Canada: 1-888-265-4357
http://www.aol.com
AT&T/SBC
1-800-400-1447
http://www.att.net
Comcast
1-800-266-2278 (1-800-COMCAST)
http://www.comcast.com
Corel
http://www.corel.com
CyberLink
http://www.cyberlink.com
EarthLink
Dial-up customer service and technical support
1-800-890-6356
Broadband customer service and technical support
1-888-829-8466
http://www.earthlink.net
HP Photosmart Essential
http://www.hp.com/go/pse
17
Intuit — Quicken Basic
1-900-555-4688
http://www.intuit.com
MSN
1-800-386-5550
http://support.msn.com
NetZero
1-800-638-9376 (1-800-NETZERO)
http://netzero.net
Symantec — Norton Internet Security
http://www.symantec.com/techsupp
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options available 24/7 to better handle your needs. Go to
your computer’s Help and Support Center for fast
resolutions. For more information about service and support
options, both in- and out-of-warranty, visit:
HP-trained technicians are available 24/7 in English,
Spanish (U.S. only), and French (Canada only) via
telephone to provide expert assistance.
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
NOTE: Support options, availability and hours vary by
product, country/region, and language and are subject
to change.
U.S. and Canada
This warranty supersedes any warranty terms, which may be
found in any printed or online documentation contained in
the HP packaging or on your system.
HP Total Care Out-of-Warranty Support
Options
Even after your warranty has ended, HP can still provide
you with service and support options.
•
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When Should I Contact HP Total
Care Support and Services?
•
•
•
The Help and Support Center or other support tools on
your product did not identify or help solve your problem.
You either do not have Internet access or cannot connect
to the Internet to use the HP Customer Care Web support
site or to chat with qualified online support specialists.
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
Visa and MasterCard holders in the United States or
callers from Canada, call:
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
•
1 time technical support, $40* USD (Can $39.99*)
per call
• 1 year unlimited technical support $75* USD
(Can $69.99*)
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site to find out how easy it is to
recycle: http://www.hp.com/recycle
The information contained herein is subject to change
without notice.
Copyright © 2004–2008 Hewlett-Packard Development
Company, L.P.
18
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