AltiGen IP PBX SIP Trunk Configuration Using Cbeyond

Application Note
AltiGen IP PBX
SIP Trunk Configuration
Using Cbeyond
June 2007
AltiGen SIP-Trunk Configuration Using Cbeyond
Introduction
From an administrator’s point of view, a SIP trunk is very similar to a Triton analog trunk. Once it is
up and running, administrators can assign a trunk access code to it. They also can mix SIP trunks
with analog trunks, T1, or PRI trunks in the Out Call Routing table. Like analog trunks, each SIP
trunk has a PSTN number. They can also receive caller name as well as caller ID.
Prerequisites
AltiWare 5.1 (ACC or ACM) version 5.1.0.1409 with QuickFix 1411, or above, loaded
Contact your Cbeyond Service Coordinator or refer to the SIPconnect Settings section of the Install
Profile to get the following account specific information:
ƒ
A SIP Domain – sipconnect.mkt0.cbeyond.net
Note that Cbeyond refers to this as the “SIPconnect Domain”. The “mkt0” parameter denotes
the market served by Cbeyond and location of customer deployment. Valid entries are Atlanta
(atl0), Chicago (chi0), Dallas (dal0), Denver (den0), Detroit (det0), Houston (hou0), Los
Angeles (lax0), and San Diego (sdg0).
ƒ
A SIP Proxy IP address – Note: that this IP address is resolved by doing an nslookup on
Cbeyond’s SIPconnect Domain.
ƒ
A user name – PBX Username field on the Cbeyond Install Profile
ƒ
A password – PBX Password field on the Cbeyond Install Profile
ƒ
Proxy Port – 5060
ƒ
Registrar Port – 5060
ƒ
Register Expiry Time – default (3600)
Note: It’s better to subscribe to a service provider number that has your same area code. Otherwise,
strange behaviors may occur when doing some advanced call features such as redial, call return to a
local number and so on.
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AltiGen SIP-Trunk Configuration Using Cbeyond
First Steps
1. Obtain a SIP trunk license from AltiGen.
2. Register the license using AltiGen’s online license registration procedure.
3. Reboot AltiServ.
4. After the system is rebooted, SIP-Trunk should show as “not ready” in Trunk View.
5. If your AltiServ is behind a firewall / NAT router, configure the firewall / NAT router.
See AltiWare Administrator’s online Help: Index > AltiServ behind NAT > configuring.
If the firewall / NAT router is not properly configured, SIP trunks will not work.
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AltiGen SIP-Trunk Configuration Using Cbeyond
Configuring in AltiEnterprise Manager
1. Choose AltiWare Administrator > VoIP > Enterprise Network Management. This opens
AltiEnterprise Manager.
2. In AltiEnterprise Manager, click the Codec button.
3. Add a codec profile. In this example, we have named the new profile “cbeyond.”
4. Set the following:
ƒ Codec = G.711
ƒ DTMF Delivery = RFC 2833
ƒ SIP Early Media = Enable
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AltiGen SIP-Trunk Configuration Using Cbeyond
In AltiEnterprise Manager, go to Servers button > IP Codec tab > IP Device Range panel.
Add a range, using the SIP Proxy IP address that you got from Cbeyond. Note: that this IP
address is resolved by doing an nslookup on Cbeyond’s SIPconnect Domain. The
SIPconnect Domain is sipconnect.mkt0.cbeyond.net. The “mkt0” parameter denotes the
market served by Cbeyond and location of customer deployment. Valid entries are Atlanta
(atl0), Chicago (chi0), Dallas (dal0), Denver (den0), Detroit (det0), Houston (hou0), Los
Angeles (lax0), and San Diego (sdg0). In the example below, we are using 72.16.223.36.
The range we add is:
ƒ
ƒ
ƒ
From: 72.16.223.36
To: 72.16.223.36
Set Codec as “cbeyond.”
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AltiGen SIP-Trunk Configuration Using Cbeyond
Configuring in AltiWare Administrator
1. Under “SIPSP” board configuration, the number of configured channels and licensed
channels are displayed. In this example, there are 5 SIP trunk channels.
2. Click the SIP Trunk Configuration button. The SIP Trunk Configuration dialog box opens.
3. Highlight an entry in the dialog box, and then click Edit. The following dialog box opens:
4. Enter the SIP Server IP Address, User Name, Password, Domain and SIP Register Period.
This account information is obtained from Cbeyond.
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AltiGen SIP-Trunk Configuration Using Cbeyond
5. Uncheck Automatic NAT Traversal and check Enable Channel.
If multiple SIP trunks are subscribed, follow the steps below to copy the same settings to other SIP
channels.
1. Highlight the source entry.
2. Click the Copy To button.
3. Highlight the destination channels and click OK.
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AltiGen SIP-Trunk Configuration Using Cbeyond
In Trunk View, the SIP trunks will be displayed as idle. The SIP trunks are ready to use.
Configuring SIP trunks (trunk access code, in call routing, outcall routing, and so on) is similar to
configuring analog trunks or T1/PRI trunks. See AltiWare Administrator online Help under “Trunk
Configuration,” or see the AltiWare Administration Manual, “Trunk Configuration” chapter.
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AltiGen SIP-Trunk Configuration Using Cbeyond
Verify Configuration
To verify the configuration and make sure the voice can be heard in both directions,
1. Make a call through the SIP-Trunk.
2. Receive a call through the SIP-Trunk (for convenience, you might want to call from your cell
phone for this).
3. If you have several SIP-Trunks, make/receive several calls at the same time.
If the voice is not heard in both directions, please review the configuration steps to make sure you
have configured properly. If you still have a problem, contact Cbeyond or AltiGen Communications.
Support
AltiGen Technical Support
510-252-9712
https://dealer.altigen.com
Cbeyond Support
Before or During Service Activation
Please contact your Cbeyond Service Coordinator if you need assistance
Post Service Activation
Please contact the Cbeyond Customer Support Center:
www.cbeyondonline.net
Anytime access to web-enabled account tools.
customer.care@cbeyond.net
Billing & Account Management
M-F — 8am-10pm (EST)
1-866-424-5100
technical.support@cbeyond.net
24-hour Technical Support or Call
1-866-424-5100
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