Mitel 1000 guide Owner`s manual

Owner’s Manual
Rev 1
Feb 08
1
Table of Contents
1
Introduction ............................................................................. 4
Conformance.......................................................................... 4
Important Safety instructions................................................. 4
FCC Information..................................................................... 6
Basic Requirements............................................................... 8
Using this Document.............................................................. 9
2
Getting to know your Mitel 1000 ......................................... 10
Parts Check .......................................................................... 10
Front Panel ........................................................................... 10
3
Connecting your Mitel 1000................................................. 11
Digital Cordless phone range.............................................. 11
Connecting Desk Phones.................................................... 12
Connecting the Mitel 1000 Base Unit to your
existing router.................................................................... 12
Connecting the Power ......................................................... 12
Connecting your Existing Phone Line................................. 13
Register your Cordless phones........................................... 13
Cabling Desk Phones .......................................................... 13
Wall Mounting the Mitel 1000.............................................. 15
Desk Phone connections (underside of phone)................. 15
Desk Phone connections (underside of phone)................. 16
Attaching the Desk Phone desk plinth................................ 17
Wall-mounting a Desk Phone ............................................. 17
Power Fail Telephone.......................................................... 18
4
Using Your Mitel 1000 Phone System................................ 19
System Description .............................................................. 19
Introduction to your Mitel 1000 Phones.............................. 19
System Desk Phone ............................................................ 21
2
Desk Phone– Basic Call Features ...................................... 26
Additional Call Features....................................................... 34
Extension Set-Up options .................................................... 39
Incoming Call Handling........................................................ 41
Using Voicemail.................................................................... 42
Remote Notification of Voice Messages ............................ 45
Programming Additional System Options .......................... 48
Using the Cordless Telephone............................................ 49
Additional features ............................................................... 57
Safety precautions: .............................................................. 61
A
Configuring Your Mitel 1000 via the Desk Phone.............. 63
To enter system programming ............................................ 63
System Setup Options......................................................... 63
Using Voicemail.................................................................... 74
Programming Additional System Options .......................... 78
Miscellaneous system configuration options...................... 79
To configure CO lines .......................................................... 82
To set system timers............................................................ 84
To reset your system ........................................................... 85
B
Troubleshooting.................................................................... 86
Troubleshooting your Cordless Phone............................... 86
Troubleshooting the PABX .................................................. 87
3
1
Introduction
Congratulations on purchasing the AccessLine Digital Phone
Service featuring the Mitel 1000 phone system. You will now be
able to share your phone connection between fixed & cordless
handsets and access the latest in ‘Voice over IP’ services while also
having the ability to use your existing phone lines.
This User Guide will show you how to setup and use connect Mitel
1000 phone system.
Conformance
This equipment is designed for use in the United States.
This equipment complies with the following standards:
FCC Part 15, Subparts B, C, D
FCC Part 68
UL60950
Analog extension ports: TNV3
CO port: TNV3
ADSL port: TNV3
Power fail port TNV3
LAN/WAN ports SELV
Important Safety instructions
The following safety information is reprinted from IEC60950.
• When using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the following:
•
•
•
•
•
•
•
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
Do not use this product near water (for example, in a wet
basement).
Do not place this product on an unstable cart, stand, or table.
The product can fall, causing serious damage to the product.
Slots and openings in the cabinet and the back or bottom are
provided for ventilation, to protect it from overheating; these
openings must not be blocked or covered. This product should
never be placed near or over a radiator or heat register. This
product should not be placed in a built-in installation unless
proper ventilation is provided.
This product should be operated only from the type of power
source indicated in the manual. If you are not sure of the type of
power source to your building, consult your dealer or local
Power Company.
4
•
•
•
•
•
•
•
•
The power socket outlet must be located near the product and
must be easily accessible to allow plugging/unplugging.
Do not allow anything to rest on the power cord. Do not locate
this product where persons walking on it will abuse the cord.
Do not use an extension cord with this product’s AC power
cord. The AC outlet for this product should not be used for any
other electrical equipment.
Never push objects of any kind into this product through cabinet
slots as they can touch dangerous voltage points or short out
parts that could result in a risk of fire or electric shock. Never
spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified serviceman when some
service or repair work is required. Opening or removing covers
can expose you to dangerous voltages or other risks. Incorrect
re-assembly can cause electric shock when the product is
subsequently used.
Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
- When the power supply cord or plug is damaged or frayed.
- If liquid has been spilled into the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally by following the
operating instructions.
- Adjust only those controls that are covered by the operating
instructions because improper adjustment of other controls can
result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.
- If the product has been dropped or the cabinet has been
damaged.
- If the product exhibits a distinct change in performance.
Avoid using a telephone (other than a cordless type) during an
electrical storm. There can be a remote risk of electric shock
from lightning.
Do not use the telephone to report a gas leak in the vicinity of
the leak.
Save These Instructions.
CAUTION
Use only 26 AWG line cord or larger for
Central Office line connections.
5
FCC Information
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by ACTA.
On the exterior of the cabinet of this equipment is a label that
contains, among other information, a product identifier in the format
US:LKCMF01BSIGMA If requested, this number must be provided
to the telephone company.
• FCC Registration Number: LKCMF01BSIGMA
• Ringer Equivalence Number (REN): 0.1B
• Facility Interface Code (FIC): 02LS2
• Service Order Code (SOC): 9.0Y
• USOC Jack Type: RJ11C
A FCC compliant telephone cord and modular plug is provided with
this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular
jack that is Part 68 compliant. See Installation Instructions for
details.
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an incoming
call. Typically, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line (as
determined by the total RENs) contact the local Telephone
Company.
If this system causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. But if advance notice isn't practical, the
Telephone Company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
The Telephone Company may make changes to it's facilities,
equipment, operations or procedures that could affect the operation
of the equipment. If this happens the Telephone Company will
provide advance notice so you can make the necessary
modifications to maintain uninterrupted service.
If the equipment is causing harm to the telephone network, the
Telephone Company may request that you disconnect the
equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. (Contact
the state public utility commission, public service commission or
corporation commission for information.)
This equipment is hearing aid compatible.
Customer Owned Coin/Credit Card Phones
To comply with state tariffs, the Telephone Company must be given
notification prior to connection. In some states, the state public utility
commission, public service commission or corporation commission
must give prior approval of connection.
Data Equipment
The table below shows which jacks are associated with which
modes of operation:
6
Mode of Operation
Permissive
USOC Jack
RJ11C
Systems
Facility Interface Codes (FIC), Service Order Codes (SOC), USOC
Jack Codes and Ringer Equivalence Numbers (REN) are shown in
the table below for each port where applicable:
Port
Line 1
Line 2
ADSL
FIC
02LS2
02LS2
02LS2
SOC
9.0Y
9.0Y
9.0Y
USOC
RJ11C
RJ11C
RJ11C
REN
0.1B
0.1B
0.1B
Automatic Dialers
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR)
MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briefly explain to the dispatcher the
reason for the call.
2. Perform such activities in the off-peak hours, such as early
morning or late evenings.
Toll Restriction and Least Cost Routing Equipment
The software contained in Mitel 1000 to allow user access to the
network must be upgraded to recognize newly established network
area codes and exchange codes as they are placed into service.
Failure to upgrade the premises systems or peripheral equipment to
recognize the new codes as they are established will restrict the
customer and the customer's employees from gaining access to the
network and to these codes.
Equipment with Direct Inward Dialing (DID)
ALLOWING THIS EQUIPMENT TO BE OPERATED IN SUCH A
MANNER AS TO NOT PROVIDE FOR PROPER ANSWER
SUPERVISION IS A VIOLATION OF PART 68 OF THE FCC'S
RULES
PROPER ANSWER SUPERVISION IS WHEN:
A. This equipment returns answer supervision to the PSTN when
DID calls are:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be administered
by the CPE user.
• Routed to a dial prompt
B. This equipment returns answer supervision on all DID calls
forwarded to the PSTN.
Permissible exceptions are:
• A call is unanswered
• A busy tone is received
• A reorder tone is received
Equal Access Requirements
This equipment is capable of providing users access to interstate
providers of operator services through the use of access codes.
Modification of this equipment by call aggregators to block access
dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
7
Electrical Safety Advisory
It is strongly suggested that an AC surge arrestor be installed in the
AC outlet to which this equipment is connected.
Radio Interference
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
RF Radiation Exposure
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with a minimum distance of 8 inches (20
centimeters) between the radiator and your body.
This transmitter must not be co-located or operated in conjunction
with any other antenna or transmitter.
Modifications
Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate
the equipment. There are no user-serviceable parts or adjustments
inside this equipment - please do not open the equipment case.
Basic Requirements
In order to use all the features of the AccessLine Digital Phone
Service and the Mitel 1000 system, you must have the following:
• Broadband Internet access
• At least one free port on your router or modem/router
8
Using this Document
Notational conventions
Acronyms are defined the first time they appear in the text.
The term LAN refers to a group of Ethernet-connected computers at
one site.
Typographical conventions
Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the
program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to
specific instructions or explanations.
Note
Definition
Provides clarifying or non-essential information on the current
topic.
Explains terms or acronyms that may be unfamiliar to many
readers. These terms are also included in the Glossary.
Provides messages of high importance, including messages
relating to personal safety or system integrity.
WARNING
9
2
Getting to know your Mitel 1000
Parts Check
Your package should arrive containing the following:
Front Panel
The front panel contains a ‘Page’ button and lights called Light
Emitting Diodes (LEDs) that indicate the status of the Mitel 1000.
Pressing the ‘Page’ button rings all the cordless handsets registered
to the Mitel 1000.
10
Label
Power
Color
Off
Power not connected to the Mitel 1000
Red
Powering up or Mitel 1000 malfunction
Flashing
Red/Green
Cordless phone registration mode
Green
Power on
Unused
Ethernet
3
Function
DSL
Unused
Internet
Unused
Wireless
Unused
Connecting your Mitel 1000
These instructions are a guide to the installation and basic
configuration of the Mitel 1000.
When selecting the location for the Base Unit please consider the
following:
•
•
•
Distance from your existing router - You will need to
connect the Base Unit to your router with a LAN cable (one
is supplied).
Distance from the Base Unit to the Desk Phones - You will
need to connect the Desk Phones to the Base Unit using
phone cords (supplied)
The range of the optional cordless handsets should be
considered to ensure you have satisfactory coverage.
Digital Cordless phone range
The Digital Cordless phones have a range of 650ft outdoors when
there is a clear line of sight between the Mitel 1000 and the
handset. When there is no clear line of sight between the handset
and the system, e.g. the system is indoors and the handsets is
11
either indoors or outdoors, the range could be reduced to 160ft.
Thick stone walls will severely affect the range.
The
symbol on your handset indicates when you are in range. If
you move too far away from the Mitel 1000 during a call your phone
will sound an alert tone and
will flash.
Connecting Desk Phones
At a minimum, your system will have one Desk Phone. Please
connect it into extension 20. Other Desk Phones connect to
extensions 21, 22 and 23. To do so, plug the phone cord (already
attached to the phones) into the extension sockets on the back of
the Base Unit.
Connecting the Mitel 1000 Base Unit to your existing router
Use the blue WAN cable and connect one end to the WAN port
(located next to the Power port) on the back of the base station.
Connect the other end of the blue WAN cable to an unused LAN
port on the back of your existing router or modem/ router.
Connecting the Power
Connect the power supply between the base unit and a power
outlet. The base unit will turn on automatically once plugged in. It
may take one to 3 minutes for the Mitel 1000 to become active and
ready to use. After the red power LED turns green, please wait 5
minutes to place your first call.
12
Connecting your Existing Phone Line
You may connect up to 2 existing phone lines (called CO lines) into
the Mitel 1000. This is generally done when you first receive the
system and are in the process of porting the phone number on that
line to AccessLine. This way, you can continue to use that phone
number and phone line with the Mitel 1000 until the number has
been ported.
To do so, plug the phone line (s) into the line socket(s) labeled CO
Line 1 and CO Line 2 on the back of the unit.
Register your Cordless phones
•
Press and hold down the ‘Page’ button on the base unit for 4
seconds. This button is located on the front of the unit. This
places the system in registration mode for 30 seconds.
•
Select ‘REG’ on the Cordless phone.
•
Press OK for ‘REGISTER’
•
Enter 1234 as the PIN.
•
The phone will register to the unit as Handset 1 (extension
number 31).
•
You can register more than one handset in the 30 seconds
that the system is in registration mode. The sets are
automatically allocated a handset number (1-4) and use
extension numbers (31-34).
Cabling Desk Phones
The Desk Phones can be connected directly to the system using the
included telephone cord. If you wish to locate the phone further
13
away from the Mitel 1000 you can do so by having your electrician
run telephone cable and install telephone jacks.
Your electrician will need to refer to the table below when running
phone wires.
Four wires are needed to connect the Desk Phones
Socket Pin Out
A
B
C
D
14
Function
Speech
Speech
Data
Data
RJ11 Pin Out
Pin 3
Pin 4
Pin 2
Pin 5
Wall Mounting the Mitel 1000
The Mitel 1000 base unit can be wall mounted. You can print this
page and use it as a template for locating the wall mounting screws
supplied
1 to 1 Template (Letter size paper )
15
Desk Phone connections (underside of phone)
Handset connector
Line cord connector
Data Port
Headset Port
16
Attaching the Desk Phone desk plinth
The desk plinth allows you to mount the Desk Phone at two angles.
Wall mount Plinth position
Plinth position 35°
Plinth position 20 °
Wall-mounting a Desk Phone
The phone plinth is inverted on the base to wall mount the phone.
Locate, drill and plug the 2 screw locations as shown below. The
holes should be deep enough to accept a 1-inch screw. Insert the
two screws leaving sufficient space to clip the base over them.
Locate the phone and base over the screws.
17
Line cord rails
6 inches
Wall hook when the Desk
Phone is in a 20 degrees or 35
degrees position
Wall hook when the Desk
Phone is wall mounted.
Power Fail Telephone
Connect a standard analogue telephone to the Power Fail connector.
When the Mitel 1000 is switched off the optional CO line (Line 3) is
switched through to this phone and you can make and receive calls on it
until the power is restored.
18
4
Using Your Mitel 1000 Phone System
System Description
•
The Mitel 1000 comes equipped with 2 IP Trunks
•
The Mitel 1000 can also accommodate up to 2 CO lines
(traditional phone lines).
•
The Mitel 1000 system can accommodate 4 wired Desk
Phones, as well as 4 cordless sets.
•
The Mitel 1000 Desk Phone has a simple-to-use menu-driven
interface.
Introduction to your Mitel 1000 Phones
There are four wired and four cordless extension positions available
on the Mitel 1000.
The proprietary Desk Phone and cordless phone are designed to
simplify the use of the system by providing integrated features on
the phones.
19
Getting Started
This section of your Owner’s Manual is your guide to using the Mitel
1000 system and its features. It also explains how to program
system settings using your Desk Phone.
Read the section ‘System Desk Phone’ on Page 21 to understand
how to operate the menus and use the other features of your Desk
Phone.
To get up and running with your Desk Phone, read the section
‘Getting Started – Basic Call Features ’ on page 26.
If you are using a cordless telephone, read the section ‘Using a
Cordless Telephone’ on page 49.
When you are ready to use additional call features, refer to the
section ‘Additional Call Features’ on page 34.
To control which numbers system users may dial, refer to ‘Class of
Service’ on page 42.
For ‘Programming Additional System Options’, see page 48.
Your Mitel 1000 system comes with an integrated Voicemail
functionality, as a result a number of powerful Voice Services are
available. Details are given in ‘Using Voicemail’ on page 42.
20
System Desk Phone
Introduction to your system Desk Phone
The system Desk Phones are highly featured display telephones for
use with your Mitel 1000 system.
It features a 4-line display that contains prompts and menus with
selectable options. This unique menu-driven interface makes the
system simple to use, and no codes are needed to program and
activate features.
System settings are also programmed via a Desk Phone using the
intuitive menu-driven interface, without the need for special codes.
The Desk Phone has four programmable keys, which are preprogrammed to access IP trunks and CO lines, and four function
keys that group frequently used features.
The Desk Phone is equipped with a speakerphone, so you can
make calls, receive calls and use its features without lifting the
handset.
Mute Key
Speakerphone Volume
Keys
4 Function Keys:
Hold
Programming
Messages
Directory
Message waiting/ Ringing
indicator
Handset
6 Display Keys
8 Programmable keys.
Numeric Keypad
Clear Key
Scroll / Edit keys
Using the Desk Phone display
The Desk Phones' display presents various prompts and
information, and provides selectable options to the extension user.
Prompts and information
Prompts tell you what action to take, or warn of an incorrect action.
For example, an attempt to access the system programming menus
from the wrong extension will result in the prompt ‘Programming
refused’.
When your Desk Phone is not in use, its display shows the time and
date on the top line. To set the time and date, see page 41.
When you dial an external number, the display shows the digits as
they are dialed. The call duration is also displayed.
21
When you make an internal call, the extension number you dial is
displayed. If the extension has been programmed with a name, the
name is displayed. The call duration is also displayed.
You can display caller numbers (or names) on your Desk Phone
display.
The duration of external calls is displayed on the top line of the
display.
Menus
When the Desk Phone is idle, the Idle Menu is presented containing
a large number of options displayed in groups of three. This menu,
showing the first three options, is shown below. (Use Scroll Keys
below display to scroll up and down).
If you are on a call or operating a feature, the menu changes to offer
only those options relevant to what you are doing. Also, when
features such as Extension Lock are set, the first prompt on the
display becomes the option to cancel the activated feature.
When activating certain features it is necessary to select the
extensions on which you wish to activate the feature. In this case
the Extension Menu lists all the extensions connected to the
system. Similarly, a line Menu may be presented listing all the CO
lines and IP trunks connected to the system.
Using the display Keys to select menu options
The six display Keys, located on each side of the display, are
pressed to select the menu option shown alongside on the display.
This will either activate a feature, cause another menu to be
displayed, or select items from a list.
When selecting from a displayed list, (e.g. Extensions from the
Extension Menu), selected items will be denoted by a ♦ next to the
item. Unselected items will be denoted by a ◊ next to it. Selecting
an item with a ◊ alongside causes the item to be selected and the
symbol to change to ♦, and vice versa.
Using the Scroll Keys
The Scroll Keys are located under the display and are used to scroll
up and down through the display options as well as back and
forward when text is being entered. When the Scroll Down Key ()
is pressed while scrolling through the display options the next three
available choices are shown. Conversely, pressing the Scroll Up
Key () will take you back up the display to the previous choice.
Using the Clear Key “C”
If you press the Clear key “C” for 2 seconds when on a call it will
hang up the call.
22
When you are scrolling through menus pressing the C key steps
back to the previous level menu.
If you are entering digits before lifting the handset, or entering text,
pressing the C key deletes the last digit on the display.
Using the Keypad
The Keypad can be used to enter digits when dialing or text when
programming names or messages.
How to enter text when programming names or messages
Press 2 once for A, twice for B, and so on. (Pressing 2 continuously
loops through ABCabc2). Press 3 once for D, twice for E, three
times for F, and so on.
Selecting a different key moves the cursor on automatically to the
next location. If the next letter is on the same key you can either
wait for two seconds for the cursor to move on or press the right
Scroll Key to move to the next location. Pressing 1 or 0 and waiting
two seconds gives a blank space.
Pressing the Clear Key C deletes the last letter on the display.
You can use the scroll Keys to move back and forward through the
text
A maximum of ten characters per name, including spaces, can be
entered.
Using the Programmable Keys / Line Keys
There are eight Programmable Keys on the Desk Phone. The first
four keys are programmed as IP Trunk 1, IP trunk 2, CO Line 1 and
CO Line 2. The remaining four keys are programmable. The Line
Keys incorporate a light, which is lit on all Desk Phones when the
associated line is selected.
The light is green on the Desk Phone using the line and red on all
other Desk Phones. When a call on a line is put on hold the
associated Line Key light flashes on all Desk Phones.
Should you wish to allocate alternative functions to the remaining
four keys this can be facilitated using Key Programming. (See page
25).
Using the Speakerphone Key
You can use the Speakerphone Key to have a conversation without
having to lift the handset. Press the Speakerphone Key to go offhook, as if the handset were lifted with the Desk Phone speaker and
microphone replacing the handset. Pressing the key again goes
back on-hook, as if the handset were replaced.
You may also use the Desk Phone with a headset. (See: 'Using
your Desk Phone with a headset’ on Page 34).
The Speakerphone key has a red light, which is lit whenever the
Speakerphone Key has been pressed to go off-hook or to turn on
the speaker.
Note
Pressing the Speakerphone Key at any time during programming
exits the programming menus and returns the display to the Idle
Menu.
Using the Volume Key
To adjust the speaker volume, press the Volume Key when in
Speakerphone Mode.
23
To adjust the handset receiver volume, press the Volume Key when
in Handset Mode.
To adjust the ringing volume, press the Volume Key when the Desk
Phone is ringing.
Note
The Volume level increases/decreases by one step for every
press of the Volume Key.
Using the Mute Key
The Mute Key can be pressed when you are using the handset or in
Speakerphone Mode. When pressed, the other person on the call
cannot hear you. The Mute Key has a red light, which is lit when
Mute is active.
The Ringing / Message Waiting Light:
There is a red light on the top right-hand corner of the Desk Phone.
This light flashes when there is an incoming call. It also lights up
when a voice message has been left in your Voice Mailbox.
Using the Function Keys
There are four Function Keys located directly above the Desk
Phone display. Particular features are grouped under these keys,
as follows:
HOLD: This key puts external calls on hold
PROGRAM: This key accesses the options available to customize
your Desk Phone settings. It also accesses system programming
from the Programming Extension only.
MESSAGE: This key accesses Voicemail. (See page 42 for
Voicemail).
DIRECTORY : This key allows you to program and dial numbers in
the System and Personal Speed Dial lists.
Customizing your Desk Phone
This PROGRAM Key accesses the options available to customize
your Desk Phone settings.
Setting the language
The text prompts on the phone are in English in default. The options
to choose French or Spanish are provided.
Press the PROGRAM Key
Select Language
Select English, French or Spanish.
To turn on Automatic answer mode
You may program your Desk Phone to work in 'Auto-answer mode'.
In this mode the Speakerphone Key light flashes red, and when you
receive an internal call you hear a burst of tone and the call is
connected automatically. You can speak to the caller without
touching the Desk Phone.
From your Desk Phone, press the PROGRAM Key
Select ‘Auto answer'.
24
Select the required option – ‘Set auto answer’ or ‘Cancel auto
answer’, to set and cancel the Automatic answer mode respectively.
Press the Speakerphone Key to finish programming.
To program a feature onto a programmable key on your extension
You may re-program any or all of the 4 Programmable Keys located
on the Desk Phones (that are not used as line keys) . You can
program these keys to select extensions, features or speed dial
numbers.
From your Desk Phone, press the PROGRAM Key
Press the Scroll Down Key () until ‘Key Programming’ is
displayed.
Select ‘Key programming’.
Press the Programmable Key to be programmed. A list of options
appears on the display.
Select the required feature to be programmed onto the key. Use
the Scroll Down Key () to scroll down to view the list of available
features. For example, to program the key with a speed dial
number, select the ‘Individual digits’ option.
Press the Speakerphone Key to finish programming.
Note
If you are programming the key to call an external number
remember to precede the number with a 9 to select an IP line or 8 to
select a CO line.
To turn on Headset Mode
You turn Headset mode on and off via the PROGRAM Key
From your Desk Phone, press the PROGRAM Key
Press the Scroll Down Key () until ‘Headset Mode’ is displayed.
Select ‘Headset mode’.
Select the required option – ‘Headset on’ or ‘Headset off’. Once
selected, the display will show ‘Headset On’ or ‘Headset Off’ and
then revert to the Idle Menu.
Press the Speakerphone Key to finish programming. The options to
Turn headset On, and turn Headset Off are shown on the Idle
display.
The handset does not operate in Headset Mode.
To set a ringing tone on your Desk Phone
You can select one of three ringing tones.
From your Desk Phone, press the PROGRAM Key
Press the Scroll Down Key () until ‘Ringing Options’ is displayed.
Select ‘Ringing options’.
Select ‘Tone 1’, ‘Tone 2’, ‘Tone 3’, which will cause the selected
tone to sound.
Select ‘Confirm’ to use the chosen tone. On the display ‘Ring type
set’ will appear and then the display will revert to the Idle Menu.
Press the Speakerphone Key to finish programming.
To set the display contrast on your Desk Phone
You may choose from four levels of display contrast.
From your Desk Phone, press the PROGRAM Key
Press the Scroll Down Key () until ‘Contrast Options’ is displayed.
Select ‘Contrast options’.
Select ‘Level 1’, ‘Level 2’, ‘Level 3’ or ‘Level 4’ to set a contrast
option. The prompt ‘Contrast set’ appears on the display.
25
Press the Speakerphone Key to finish programming.
To enter system programming
If your extension is the Programming Extension you have access to
the system programming options. If you select this option you will be
prompted to enter the System Programming Password. If this option
is selected from any other extension the display will show
‘Programming Refused’. Again, the default Programming extension
is extension 20.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password to access system
programming (1111 in default).
Desk Phone– Basic Call Features
Making and Answering Calls
Making an external call.
With AccessLine Digital Phone Service and the Mitel 1000 you have
the ability to use two kinds of phone lines. The service comes
equipped with 2 IP Trunks to place calls over. Optionally, you may
choose to plug in up to 2 CO Lines (traditional phone lines) that you
purchase from any phone company or already have.
Making an external call (using Automatic Line selection)
1. Press a Line Key to select a free line and when dial tone is
returned dial the external number.
2.
Or
Lift the handset, or use a Speakerphone Key, and dial the
number. The system automatically selects a free line and the
number is dialed.
Making an external call in Pre-dial mode
If you do not lift the handset you may enter digits in Pre-dial mode
by dialing the external number. Digits will not be sent to line until you
lift the handset, press the Speakerphone key, or select 'Dial' from
the display.
You can edit the number you have entered prior to sending to
the line, by using the left-hand Keypad ‘Edit Key’, located below
the keypad.
To make an internal call (with Automatic Line selection)
Select the ‘Internal Call’ option on the display and select the desired
extension from the list.
The display will show the extension number, or, if programmed, the
extension’s name.
26
Speed Dial list
Each extension can program up to 30 Individual Speed Dial
numbers. You can also program 99 system speed dial numbers and
names. Users of the system can access the system speed dial
numbers, provided they are not restricted from dialing the number
because of their Class of Service.
An option is available where extensions can dial numbers in the
system speed dial list even though they are normally restricted from
dialing them. See System Speed dial override programming on
page 73.
Note
If a number or an incoming call matches a number in the system
speed dial list, the name in the list will be displayed.
To add or delete a Personal Speed Dial number
1.
Press
the DIRECTORY Key
2.
Select ‘Personal Entries.
3.
Enter the Index 01-30
4.
Enter the number and press Confirm
5.
Enter the name and press Confirm.
To delete an entry select delete when the index is entered.
To dial a Personal Speed Dial number
Press the DIRECTORY Key.
Select ‘Personal Speed dial’.
Enter the first letter of the name or scroll through the entries to find
the entry you want.
When you have selected the number or name you want a free line
is automatically selected and the number is then dialed.
If some numbers are entered without names they are presented at
the end of the list.
To add or delete a System Speed Dial number
1. Press the DIRECTORY Key.
2. Select ‘System Entries.’
3. Enter the Index 01-99
4. Enter the number and press Confirm
5. Enter the name and press Confirm.
To delete an entry select delete when the index is entered.
To dial a System Speed Dial number
Press the DIRECTORY Key.
Select ‘System speed dial’.
27
Enter the first letter of the name or scroll through the entries to find
the entry you want.
When you have selected the number or name you want a free line
is automatically selected and the number is then dialed.
If some numbers are entered without names they are presented at
the end of the list.
To answer a call
When the Desk Phone rings, you can do one of the following:
1.
Select ‘Answer the call’ on the display.
2.
Lift the handset.
3.
Press the Speakerphone Key.
Reseize
The Reseize option is displayed when dialing an external call and
when an external call is answered. If Reseize is selected the current
call is released and the line is re-seized presenting external dial
tone.
Call Recording
If an extension is equipped with a voice mailbox they can be
provided with the ability to record a call. The extension is
programmed to allow call recording. When allowed to record a call
the option Record the call is provided on the Desk Phone menu.
Recorded calls are saved as new messages in the extension’s
voice mailbox. See page 76 for the Desk Phone interface.
Holding & Transfer Calls
To place an external call on hold
1.
While on the call press the Hold key or select ‘System hold’
on the display.
2.
Note
To retrieve the call, select ‘Return to line’ on the display or
press its Line Key.
If an extension has two calls on system hold, selecting ‘Return to
line’ will return the extension to the first call that was put on hold.
To transfer a call to another extension
1.
While on the call, select ‘Internal Transfer’ on the display.
Note
2.
Select the desired extension from the extension list
presented on the display, or dial the extension number.
3.
Select ‘Transfer’ or replace the handset, to transfer the call.
You can transfer a call to an extension when the extension has
answered, while ringing the extension, or while the busy tone is
being received from the extension.
28
To transfer a call to an external number
There are 2 different ways to transfer a call to an external number.
One method uses the Mitel 1000 and the other method uses the
AccessLine Network. The key differences between the two
methods are when you perform a call transfer using the Mitel 1000
it uses two phone lines, where performing a call transfer using the
AccessLine Network only works on the IP Trunks (line 1 and 2) but
uses one phone line.
Transferring a call using the Mitel 1000
1.
While on the call, press the Scroll Down Key () until
‘External transfer’ is displayed.
Note
2.
Select ‘External transfer’.
3.
Select a free line and dial the number.
4.
When the call is answered, press ‘Transfer’.
Transferring an external call to an external number ties up two
lines. Such calls are called trunk-to-trunk calls. If your system
only has 2 lines, incoming calls will get a busy signal until the
transferred call has cleared.
Transferring a call using the AccessLine Network
1.
Receive or place a call on your Mitel 1000 phone using line
1 or 2
Note
2.
Touch #5 to start the transfer. (this will place your caller on
hold)
3.
At the dial tone, enter the number you want to transfer the
caller to
4.
When the transfer party picks up the phone, touch #5
again.
5.
All three of you will be connected.
6.
Hang up and the two parties are connected (without tying
up any of your lines)
If the transfer party does not pick up the phone, touch #6 to return
back to the original caller.
To make an external consultation call
While on an external call you can contact another external number
to make an enquiry, as follows:
1. Press the Scroll Down Key () until ‘External Consultation’ is
displayed.
2. Select the ‘External Consultation’ option on the display.
3. Select a free line and dial the number.
29
4. When the call is answered, you can go back and forth between both
calls. Select the ‘Return and hold’ option on the display each time
you want to swap to the other call.
Re-Directing calls
This allows you to re-direct a call that is ringing at your Desk Phone.
To re-direct a call ringing at your extension
1.
When a call is ringing at your Desk Phone, select ‘ReDirect the call’ on the display.
2.
Select a free extension from the extension list presented on
the display. The call is presented to the selected extension
and stops ringing at your Desk Phone. If you attempt to
deflect a call to an unavailable extension it will continue
ringing.
To forward a call ringing at your extension to voicemail
1.
When a call is ringing at your Desk Phone select Forward
to Voicemail ' on the display.
2.
Note
Incoming calls are deflected to the Answering Machine and
internal calls are deflected to the extension’s voice mailbox.
If the voicemail is busy the call continues to ring at your
Desk Phone.
For information on setting up and using a Voice Mailbox refer to
page 42.
Forwarding Calls
To forward all calls from your extension
Before you leave your extension, you can forward all your calls to
ring at another extension. Alternatively, you can forward all external
calls presented to your extension to an external number.
1.
From the Idle Menu, press the Scroll Down Key () until
‘Extension Forward’ is displayed.
2.
Select ‘Forward All Calls’.
a) Enter an internal number if you want to Forward all
your calls to another extension.
b) Enter 9 followed by an external number if you want to
Forward external calls to an external number.
c) Forward will be ignored for internal calls. For internal
calls the phone will ring (only If External forwarding is
set to the 'External calls only' option).
d) If your extension is allocated a voice box select
'Forward to Voice Mail'
3.
Select ‘Confirm’ (Only appears if destination is an external
number).
30
WARNING
Note
It is possible that an extension may misuse the External Forward
facility.
The default setting is that no extension is allowed to set the
facility.
Once set the Idle Menu will show the option ‘Cancel Forward’. To
cancel the forwarding, select ‘Cancel Forward’.
Broken tone will be heard at your extension until all call
forwarding is cancelled.
You cannot Forward to an extension that has the ‘Do Not Disturb’
feature set.
Forwarding an external call to an external number ties up two
lines. If your system only has 2 lines, incoming calls will get a
busy signal until the forwarded call has cleared.
To forward your calls to you while you are at another extension
The ‘Follow Me’ feature allows you to set a call Forward to another
extension after you have left your extension.
1.
From the Desk Phone answering the calls, press the Scroll
Down Key () until ‘ Extension Forward’ is displayed.
2.
Note
Note
Select ‘Follow me’. You will be prompted to enter your
extension number and your Extension Lock Password.
(Default Password is 123). Once these details are entered
the forwarding is activated.
Once set the Idle Menu on your own extension will show the
option ‘Cancel Forward’. To cancel the ‘Follow Me’ forwarding,
select ‘Cancel Forward’.
‘Follow Me’ will not forward a call from an extension, if the call has
been previously forwarded by ‘Follow Me’ to that extension.
To Forward calls when your extension is busy
The ‘Forward When Busy’ feature allows you to forward all your
calls to ring at another extension if your extension is busy
(engaged). Alternatively, you can forward all external calls to an
external number if your extension is busy. In this case, internal calls
will not be forwarded but will be given the busy tone.
1.
From the Idle Menu, press the Scroll Down Key () until
‘Extension Forward’ is displayed.
2.
Select ‘Forward when busy’.
a) Enter an internal number if you want to forward all your
calls to another extension.
b) Enter 9 followed by an external number if you want to
Forward calls to an external number. A programming
option is available to allow both internal and external
calls (or external calls only) to be Forwarded externally.
3.
Select ‘Confirm’ to accept the number.
31
WARNING
Note
It is possible that an extension may misuse the External Forward
facility. The default setting is that no extension is allowed to set
the facility.
When ‘Forward when busy’ is enabled on an extension to
Forward to an external number, external incoming calls will
Forward but internal calls will not.
Forwarding an external call to an external number ties up two
lines. If your system only has 2 lines, incoming calls will get a
busy signal until the transferred call has cleared. Such calls are
called trunk-to-trunk calls.
To cancel a forward when busy
1.
From the Idle Menu, select ‘Extension Forward’.
2.
Select ‘Forward when busy’. The forwarding is
automatically cancelled and the display returns to the Idle
Menu.
To forward calls when your extension does not answer
The ‘Forward On No Answer’ allows you to forward all your calls to
ring at another extension if there is no answer at your extension
after four rings. Alternatively, you can forward all external calls to an
external number if your extension has not answered after four rings.
In this case, internal calls will not be forwarded but will continue to
ring your extension.
1.
From the Idle Menu, press the Scroll Down Key () until ‘
Extension Forward’ is displayed.
2.
Select ‘Forward on no answer’.
a) Enter an internal number if you want to forward all your
calls to another extension.
b) Enter 9 followed by an external number if you want to
Forward external calls to an external number.
3.
WARNING
Note
Press ‘Confirm’ to accept the number.
It is possible that an extension may misuse the external
forwarding facility. The default setting is that no extension is
allowed to set the facility.
If ‘Forward On No Answer’ is enabled on an extension to forward
to an external number, external incoming calls will forward, but
internal calls will not. Forwarding an external call to an external
number ties up two CO lines. Such calls are called trunk-to-trunk
calls
Forwarding an external call to an external number ties up two
lines. If your system only has 2 lines, incoming calls will get a
busy signal until the transferred call has cleared. Such calls are
called trunk-to-trunk calls..
32
To cancel a Forward on No Answer forwarding
1.
From the Idle Menu, press the Scroll Down Key () until
‘Extension Forward’ is displayed
2.
Select ‘Forward on no answer’. The forwarding is
automatically cancelled and the display returns to the Idle
Menu.
Line forwarding
This feature allows any extension to set a Forward for a CO line or
IP Trunk.
Setting line forwarding from a system phone
1.
From the Idle Menu, press the Scroll Down Key () until
‘Line Forwarding’ is displayed
2.
Select the line or IP Trunk. (The extension may be
programmed for more than one line)
3.
Select the Option required and enter the destination
number.
4.
Select ‘Answering Machine’ to forward the calls to the
answering machine.
It is possible that an extension may misuse the external forward
facility.
WARNING
Cancel Line Forwarding from system phone
If ‘All Call Forward’ is set for a ‘Line Forward’ the Desk Phones
ringing for calls on the line have the prompt ‘Cancel Line Forward’
on their displays.
1.
Press the “Cancel Line Forward” option
2.
The display will show the lines. Select the required line
3.
Select the forwarding type to be cancelled.
Conference Calls
This feature allows you to hold a three-way conversation between
three extensions, or between two extensions and a line.
To hold an Internal Conference
1.
When on a call, press the Scroll Down Key () until
‘Internal Conference’ is displayed.
2.
Select ‘Internal Conference’.
3.
Select the extension to be included in the conference.
4.
When the extension answers, select ‘Conference’ on the
display.
To hold an External Conference
1.
When on a call, press the Scroll Down Key () until
‘External Conference’ is displayed.
2.
Select ‘External Conference’.
33
3.
Select a free line and dial the external number.
4.
When the call is answered, select ‘Conference’ on the
display.
An external conference call ties up two CO lines. If your system
only has 2 lines, incoming calls will get a busy signal until the
transferred call has cleared.
Note
At the start of a conference call a single tone is presented to all
parties to indicate that the call is a conference call.
Using your Desk Phone with a headset
Your Desk Phone is equipped with a socket for a Headset.
Plug a headset into the socket.
From your Desk Phone, press the PROGRAM Key
Select ‘Headset Mode’ and select ‘Turn Headset On’. The phone is
now programmed to operate with a headset.
'Turn Headset Off?' is now displayed to allow you to revert to
handset mode.
If ‘Turn Headset Off?’ Is selected the menu updates to show ‘Turn
Headset On?’ You can turn the headset on and off as required.
To return the phone to normal operation, press the PROGRAM Key
and select ‘Headset mode’. Select ‘Turn Headset Off’
To make an internal or external call when using a headset
Press the Speakerphone Key and dial your calls in the normal way.
To clear down (end) a call when using headset
Press the Speakerphone Key.
To answer a call when using a headset
Select the ‘Answer the call’ option on the display, or press the
Speakerphone Key.
Additional Call Features
Redial
Use the Redial feature to redial the external number you most
recently dialed. A line is selected automatically.
To redial the last external number dialed
From the Idle Menu, select ‘Redial last number’.
Saved Number Redial
In addition to the Last external number the previous 5 numbers
dialed are also stored and may be redialed.
From the Idle Menu, select ‘Saved Numbers’.
Select the number to be dialed.
34
Call Pick-up
This feature allows the user to pick up any call, ringing at another
extension.
These calls include
Internal calls
External calls
CLI Routed calls
Incoming ringing calls routed to a single extension
To pick up a call ringing at another extension
From the Idle Menu, select the ‘Call Pick-Up’ option on the display.
Ring Back
If the extension you call is busy, use the Ring Back feature to have
the extension call you back when it becomes free. If you dial for a
line and no lines are free, use the Ring Back feature to receive a
line as soon as one is available.
To have a busy extension call you back when it becomes free
When you have called a busy extension, select ‘Ring Back’ on the
display.
When the extension becomes free, your extension will ring and your
display will show ‘Ring Back from Extension’.
Select ‘Answer the Call’
To receive a CO line as soon as one is available
When you have dialed for a line and none are free, select ‘Ring
back’ on the display.
Select ‘Answer the Call’ or pick up the handset to select a line.
Camp on Busy
‘Camp on Busy’ allows you to have your extension call a busy
extension as soon as it becomes free.
When you call an extension and get a busy (engaged) tone, stay
off-hook and when the called extension becomes free it will start
ringing.
Barge-In
The Barge-In feature allows extensions break in on other extension
calls. When an extension is programmed to have the barge-in
feature, the prompt “Barge-In” is added to the idle menu on the
Desk Phone. See page 66 for programming from the programming
Desk Phone.
To barge-in on an extension select “Barge-In” on the idle menu. The
extension list is displayed. Select the extension to barge-in on. The
extension must be on a call and this is indicated by a “♦”.
If the barge in is successful the text “Barged-In” is displayed.
A programming option is available that disables the warning tone
when barge-in is activated. See page 67 for programming from the
programming Desk Phone.
A further option is provided to protect extensions from “Barge-In”.
See page 67 for programming from the programming Desk Phone.
35
If an attempt is made to barge-in on a protected extension the
display shows “Barge-In Prohibited”.
If barge-in is unsuccessful for any other reason the display shows
“Barge-In Failed”.
Note
Note
Barge-in is not allowed if the extension selected is not on a call, is
transferring a call, is listening to voice mail or is in a three way
conference call.
A maximum of three simultaneous barge-in and conference calls
are allowed in the system.
Call Waiting from another extension
If you get a busy tone, when you call an extension, you can alert the
busy extension that you wish to contact provided the extension is
not protected against receiving Call Waiting tones. (See ‘Call
Waiting Tone Protection’ on page 66). An audible tone will sound
on the called extension, and the message ‘Call wait. – Ext xx’ will
appear on its display. Options to accept the call are offered on the
display.
To present a busy extension with a Call Waiting tone
Select ‘Waiting tone’ on the display when a busy tone is returned
from an extension.
To accept a waiting call
If another extension presents you with Call Waiting, this will be
indicated on your display and you will hear the Call Waiting tone,
provided your extension is not protected against Call Waiting tones.
Select one of the options presented on the display.
Note
If you ignore the Call Waiting tone for a short period the Call
Waiting offer is rejected and the calling telephone is presented
with the message ‘Call Waiting Rejected’.
Call Waiting from external calls
If you are on a call and your extension is presented with an external
call you will hear a call waiting tone provided your extension is not
protected against call waiting tones.
The line the call is on will be indicated on your display. If you select
the second call, by pressing the line key associated with it, the first
call will be automatically released.
Call Park
The Call Park feature allows you to put an external call on special
hold by ‘parking’ it in the system. Any extension may then pick up
the call.
To park and retrieve a call
On a Desk Phone, select ‘Call Park’ on the display.
36
‘Pick up park’ is then displayed on the top line on the display on all
Desk Phones. Select this option to retrieve the parked call.
Note
Only one call may be parked in the system. A parked call will
recall after three minutes
Storing and redialing caller numbers
The Caller ID service is available on CO lines and IP trunks. If you
subscribe to this service, your network sends the telephone number
of callers to the Mitel 1000 (provided the caller has not elected to
restrict the network from presenting their number). The telephone
number (or associated name) is displayed on the ringing Desk
Phones.
Your telephone number will also be presented to persons you call,
unless you restrict your number from being presented.
The Caller ID store automatically stores information relating to
unanswered calls to the system (answered calls can also be
stored). The information stored is the caller telephone number, and
the date and time of the call. Information is not stored for calls with
withheld or unavailable numbers. When a new record is received
and the memory is full the oldest record is discarded from memory.
The Caller ID list can be allocated as one central store of data on
calls received. This store alerts extension 20 (default), by means of
a display prompt, that new calls have been stored. You can also
program all 4 wired extensions to store up to ten numbers each.
To examine and redial stored caller numbers
Select ‘Missed Calls - Personal’ to examine the numbers in the
personal store of your Desk Phone.
Select ‘Missed calls - System’ to examine the system store. This
can be selected from any extension.
You will see the following information:
The number and time of the last three calls received are displayed.
If the call was answered the display will show an ‘A’ on the righthand side of the record. If the call was not answered, the ‘A’ will not
be displayed.
The date information for the displayed calls is shown for a few
seconds instead of the time.
You may scroll through the stored numbers and names by using the
Scroll Up () and Scroll Down Key () situated below the display.
If you press the display key beside a particular record the system
automatically selects a free line and dials the displayed number. If
the extension is restricted from dialing, or if there is no line available,
you will hear a busy tone.
If an ‘R’ is displayed on the right-hand side of a record, this indicates
that the number has been redialed.
If an ‘A’ is displayed on the right-hand side of a record, this indicates
that the number has been answered.
To set up your system to display caller numbers received on CO
lines (Caller ID service)
37
For configuration via the Desk Phone interface, see page 64.
To associate a caller number with a name, and route its calls to an
extension
.
For configuration via the Desk Phone interface, see page 64.
Caller ID List – storing calls
To program the Caller ID lists to store all calls or unanswered calls
only see page 64 for configuration via the Desk Phone interface.
To set up extensions with an individual Caller ID List
.
For configuration via the Desk Phone interface, see page 65.
Paging
To make an announcement over the speakers of all Desk Phones
The 'Page All Desk Phones’ allows any extension to make an
announcement over the speakers of all Desk Phones. Only Desk
Phones that are page-protected will not be paged.
From the Idle Menu, press the Scroll Down Key () until ‘Page all
Desk Phones’ is displayed.
Select ‘Page all Desk Phones’.
Make your announcement.
To make a call over the speaker of another Desk Phone
The Single Extension Page feature allows you to speak over the
speaker of an individual Desk Phone. If the Desk Phone is pageprotected the Single Extension Page will fail.
From the Idle Menu, press the Scroll Down Key () until ‘Single
Extension Page’ is displayed.
Select ‘Single Extension Page.
Select the extension you wish to page.
Make your announcement.
To answer a Single Extension Page at your extension
Press the Mute Key and speak in Speakerphone Mode, or pick up
the handset.
To protect Desk Phones against Announcements and Single
Extension Pages
For configuration via the Desk Phone interface, see page 65.
38
Extension Set-Up options
Do Not Disturb
If your extension is set to ‘Do Not Disturb’, anyone trying to call you
will receive a busy (engaged) tone. If the person trying to contact
you has a Desk Phone, ‘Do Not Disturb Enabled’ will appear on its
display. ‘Call Back’ and ‘Alarm call’ are the only incoming ringing
that will be accepted when this feature is set.
To set Do Not Disturb on your extension
From the Idle Menu, press the Scroll Down Key () until ‘Do Not
Disturb’ is displayed.
Select ‘Do Not Disturb’.
‘Do Not Disturb' is unavailable on extension 20.
To cancel Do Not Disturb on your extension
From the Idle Menu, Select ‘Cancel Do-Not-Disturb’. This option is
displayed only when the feature is set.
When ‘Do Not Disturb’ is set, you will hear a broken dial tone when
you lift the handset.
Extension Lock
This feature allows you to lock your extension to prevent
unauthorized users from making external calls. You use a Lock
Password to lock, unlock, or to make calls from a locked extension.
The default Lock Password for all extensions is 123, but each
extension may change its password. Extension Lock Passwords
can be examined from the Programming Extension.
To lock your extension
From the Idle Menu, Press the Scroll Down Key () until ‘Extension
Lock’ is displayed.
Select ‘Extension Lock’.
Select ‘Lock the Extension’.
Dial your 3-digit Lock Password. (The default Lock Password is
123).
Press the Speakerphone Key to finish programming.
To unlock your extension
Select ‘Unlock the extension’. This display option only appears
when the extension is locked.
Dial your 3-digit Lock Password. (The default Lock Password is
123).
Press the Speakerphone Key to finish programming.
To make a call from a locked extension
Press a Line Key, or dial the code for a line (9 or 8), as if to select a
line.
Dial your 3-digit Lock Password. (The default Lock Password is
123).
39
Lift the handset and press either ‘Send digits’ or the Speakerphone
Key.
A line will be selected.
Dial the number you require.
To change your extension Lock Password
From the Idle Menu, press the Scroll Down Key () until ‘Extension
Lock’ is displayed.
Select ‘Extension Lock’.
Select ‘Change the lock code’.
Dial the existing 3-digit Lock Password. The default password is
123.
Dial your new 3-digit Lock Password. The new Lock Password will
not be displayed when entered.
Press the Speakerphone Key to finish programming.
To examine Extension Lock Passwords
For configuration via the Desk Phone interface, see page 66.
Alarm call
This feature enables you to set your extension to ring at a given
time.
To set your extension to give you a Alarm call at a given time
From the Idle Menu, press the Scroll Down Key () until ‘Alarm call’
is displayed.
Select ‘Alarm call’.
Enter the time in the 24-hour clock format, for example, 0930 for
9.30 am.
At the programmed time the extension will give ten rings. If not
answered, it will ring twice more at two-minute intervals and will then
cancel.
Alarm calls must be set daily and therefore cannot be set more than
24hrs ahead.
To review and cancel a Alarm call
To review an Alarm call, select ‘Alarm call’ and the time set will be
displayed. Select ‘Confirm’ to retain the programmed time. If you
wish to change the time, select ‘Change’ and enter a new time.
To cancel the alarm call, select ‘Change’ followed by ‘Confirm’.
Extension Reset
You can reset your extension to cancel all the following features if
they have been set:
Do Not Disturb
Call Forward
Call Back
Alarm call
40
To reset your Desk Phone
From the Idle Menu, press the Scroll Down Key () to scroll
downwards until ‘Reset the telephone’ is displayed.
Select ‘Reset the telephone’. The display shows ‘Extension reset’
momentarily before returning to the Idle Menu.
Incoming Call Handling
General
Calls can be presented to the Mitel 1000 on CO lines and IP lines.
Your AccessLine Digital Phone Service comes with two IP lines and
you can optionally add up to two more CO lines.
Calls can be programmed to ring any number of extensions.
For configuration via the Desk Phone interface, see page 67.
When calls are received on a line all free programmed extensions
are rung.
If the call is not answered it is forwarded to the Answering Machine
after the forward on no answer timer expires.
The forward on no answer timer is set at 18 seconds in default.
This timer can be changed. See Page 84 to change it via the
programming Desk Phone.
Note
.
Note
Any forwarding set on an extension is ignored for incoming calls
unless the calls are routed to the extension by Caller ID
programming or a caller has dialed through the Answering
Machine or a voice mail box. If a single phone is programmed to
answer calls on a line the forwarding on the phone is acted on. If
the phone has no forwarding set then the line forwarding is acted
on. If more than one phone is programmed the forwarding
options for the line are acted on.
Restricting Outgoing Calls
This feature lets you decide which lines each extension can access
for outgoing calls. By default, all extensions have access to all lines.
For configuration via the Desk Phone interface, see page 67.
Day/Night Service
The ‘Day Service’ / ‘Night Service’ feature allows you to change the
extensions which ring on incoming calls, change the Class of
Service at each extension, and change the voice greeting heard by
callers (if you have voicemail installed). These changes can take
place automatically, at pre-programmed times daily, or can be
invoked manually. Furthermore, the system can be programmed to
remain in ‘Night Service’ over the weekend.
For configuration via the Desk Phone interface, see page 69.
System Time/Date For configuration via the Desk Phone interface,
see page 70.
41
Music on Hold Options
When an external call is placed on hold, you can choose between
supplying music, a tone, or silence to the caller. The music source
is internal, and is integrated into the system and cannot be
changed.
For configuration via the Desk Phone interface, see page 70.
Hotline
Extensions can be programmed so that they automatically dial a
number when they go off-hook. The number dialed can be an
extension or an external number.
For configuration via the Desk Phone interface, see page 71.
Assigning Extension Names
You may assign names to extensions. When an extension receives
an internal call, its display will show the calling extension name in
the place of the calling extension number.
For configuration via the Desk Phone interface, see page 71.
Class of Service
Each extension may be programmed for a Class of Service. This
determines the type of call the extension is allowed to dial. Four
tables, which can be programmed with up to fifty codes, are used to
implement six Classes of Service:
For configuration via the Desk Phone interface, see page 72.
Using Voicemail
By default, every extension is allocated a voice mailbox which takes
a message when a call to that specific extension is missed. An
Answering Machine facility is also turned on by default which is
generally used to answer missed calls on the IP and CO lines.
Voicemail
To access your Voice Mailbox
Press the MESSAGE Key.
Select ‘Voice Mail’.
Enter your extension number, (which is your voice mailbox number).
Enter your voicemail password, (1111 by default), followed by #.
You are presented with the voice mail menu. The options displayed
are ‘Play’, ‘Erase all messages’, ‘Greeting’, ‘Change Password’,
‘Monitor’ and ‘Cancel’.
To retrieve messages left in your Voice Mailbox
If new voice messages have been left in your Voice Mailbox, the
Message Waiting Light, located on the top right-hand corner of your
Desk Phone, will be on. In addition, the top line on your Desk
Phone display will show ‘New voice messages’.
Select ‘New voice messages’.
Enter your extension number.
42
Enter your Voicemail Password, which is 1111 by default, followed
by #.
Select ‘Play’. The new messages are played.
Note
Each message is time stamped to tell you when the message
was received. When all new messages are played, you are
informed of the total number of messages in your box. You may
skip the time stamp by dialing 8, which jumps forward ten
seconds.
Forward a message from a Desk Phone
A user can forward a message from their voice box to another voice
box.
While you are listening to the message select the ‘Forward
message’ option
Select the extension to forward to from the menu on the phone
In the forwarding voice box the forwarded message is considered
as a message that has been heard by the user.
To automatically call the sender of a message
The ‘Return call’ feature allows a user to initiate a call to the sender
of a message in their voice box.
When you have listened to a message in the Voicemail select the
‘Return Call’ option
The system initiates a call to that number
Note
To return calls to external callers the Caller ID service must be
available on the lines.
To record your own Voice Mailbox greeting:
Each extension, which has been allocated a Voice Mailbox, can
record its own greeting. This will be relayed to callers who are
answered by the Voice Mailbox.
At your extension, press the MESSAGE Key.
Select your extension number or the Answering Machine from the
list on the screen.
Enter your Voicemail Password, (1111 by default), followed by #.
Select ‘Greeting’.
Select ‘Record greeting’
Speak to record a personalized greeting when prompted.
Press ‘Confirm’.
Press the Speakerphone Key to finish programming
To replay the Voice Mailbox greeting
At your extension, press the MESSAGE Key.
Select ‘Voice Mail’.
Enter your extension number when prompted.
Enter your Voicemail Password, (1111 by default), followed by #.
Select ‘Greeting’.
Select ‘Replay greeting’
The greeting will then be replayed for you.
43
Transferring calls to Voice Boxes
You can transfer calls to any Voice Box without calling the
extension.
When you are on a call select 'Transfer to Voice Mail'
The menu is updated showing those extensions equipped with
voice boxes. Select the extension.
Select ‘Transfer’ or replace the handset.
To retrieve your Voice Mailbox messages remotely
There are several ways to retrieve voicemail messages left in the
Answering Machine and Extension Voicemail boxes remotely based
on someone answering the phone or not.
If someone answers the phone when you call in to listen to
voicemail messages, have your call transferred to your Extension
Voicemail Box.
When answered by your voicemail greeting, access your Voicemail
box by dialing the code 711, followed by your extension number or
0 for the Answering Machine. You will be prompted to enter your
Voicemail Password and #.
If no one answers the phone when you call in to listen to voicemail
messages, simply wait for the system to play the Answering
Machine greeting (or any Voicemail Box greeting if the line has
been forwarded to an extension)
When answered by your Answering Machine or voicemail greeting,
access your Voicemail box by dialing the code 711, followed by
your extension number or 0 for the Answering Machine. You will be
prompted to enter your Voicemail Password and #.
Then dial the following numbers to access your messages
While listening to the Greeting
Dial 1 Playback commences at the first message
Dial 2 For more information.
Dial 41 Turn remote notification on.
Dial 42 Turn remote notification off.
Dial 43 To program remote notification.
Dial 91 Change the outgoing greeting
Dial 92 Check the outgoing greeting
Dial 93 Delete the outgoing greeting
Dial 6 Erase all messages
Dial 0 Change Voicemail Password
When playback of messages has commenced
Dial # Playback is paused
Dial 2 Save this message and move to the next message
Dial 3 Erase this message and move to the next message
Dial 4 Go back to the start of the message
44
Dial 5 Go back to the previous message
Dial 7 Go back ten seconds
Dial 8 Go forward ten seconds / Skip the time stamp
Dial 9 Forward the message to another extension
Dial 0 Return Call. Automatically make a call to the caller who left
the message (this feature is not applicable when mailbox is
accessed remotely).
To monitor/pick-up callers as they speak to your Voice Mailbox
You can operate your voicemail in Voicemail Monitor Mode. In this
mode, when calls are forwarded to your Voice Mailbox and your
extension is free, the call is relayed over the speaker of your Desk
Phone. If you lift your handset you can intercept the call in which
case no message is left in the Voice Mailbox.
Press the MESSAGE Key.
Select ‘Voice Mail’.
Enter your extension number when prompted.
Enter your Voicemail Password, (1111 by default), followed by #.
Press the Scroll Down Key () until ‘Monitor’ is displayed.
Select ‘Monitor’.
Select ‘Monitor on’ or ‘Monitor off’.
Press the Speakerphone Key to finish programming.
To change your Voicemail Password
By default, each extension is allocated the same Voicemail
Password, (1111). You can enter your own password, which can
be up to eight digits long, as follows:
Press the MESSAGE Key.
Select ‘Voice Mail’.
Enter your extension number when prompted.
Enter your Voicemail Password, (1111 by default), followed by #.
Select ‘Change password’.
Enter your new Voicemail Password, which can be up to eight digits
long.
Press ‘Confirm’.
Press the Hands-free Key to finish programming.
Note
If you forget your Voicemail Password, you can check all
extension Voicemail Passwords from the Programming
Extension.
To check all Voicemail Passwords
For configuration via the Desk Phone interface, see page 77.
Remote Notification of Voice Messages
Extensions must be programmed to allow remote notification. See
page 74 for programming from the programming Desk Phone.
When a user turns remote notification on, a call will be made to the
personal or pager number programmed by the user to notify them
that they have received a new voice mail message.
45
The user can set up remote notification to notify them of all new
messages or only those marked as priority by callers to their voice
mail.
Remote notification can be turned on and off as required.
If the call is to a personal number the user can access their voice
mail when they answer the call by entering their voice mail
password and pressing #.
Setting Up your Remote Notification to a Personal Number
You must first program the personal phone number that the system
is to call when a new message is received. Then select whether all
messages or messages marked as priority are notified. Finally you
turn remote notification on.
Note
You can not setup Remote Notification with the Answering
Machine, only for Voicemail boxes associated with extensions.
Programming a Personal Number
Press the MESSAGE key.
Enter your extension number (which is your voice mailbox number).
Enter your voice mail password (1111 by default) followed by #.
Select “Remote Notification”.
Select “Programming”.
Select “Personal Number”.
Select “Change”.
Enter the number.
From a cordless telephone dial 4311 followed by the number to
program a personal number.
Notification of All Messages or Priority messages
Press the MESSAGE key.
Enter your extension number (which is your voice mailbox number).
Enter your voice mail password (1111 by default) followed by #.
Select “Remote Notification”.
Select “Programming”.
Select “Priority Messages Only” or “All Messages”.
From a cordless phone dial 433 for priority messages and 434 for all
messages.
Turning Remote Notification on and off
Press the MESSAGE key.
Enter your extension number (which is your voice mailbox number).
Enter your voice mail password (1111 by default) followed by #.
Select “Remote Notification”.
Turn remote notification on or off as required.
From a cordless phone dial 41 to turn remote notification on and dial
42 to turn it off.
Setting up Remote Notification to a Pager
To program a pager to receive the remote notification call two
numbers must be programmed, the number to contact the pager
company and the digits that are sent to the pager company once
they have answered the call (dial string).
46
Programming the pager number and the pager dial string
Press the MESSAGE key.
Enter your extension number (which is your voice mailbox number).
Enter your voice mail password (1111 by default) followed by #.
Select “Remote Notification”.
Select “Programming”.
Select “Pager Number”.
Select “Change”.
Enter the number.
Press “Confirm”.
The menu updates to allow the dial string to be entered. Press
“Change”.
Enter the digits required by the Pager Company.
Press “Confirm”.
From a cordless phone dial 4321 to enter the pager number and
dial string.
Answering Machine
By default all calls received on any line (1, 2, 3 and 4) are
Forwarded on No Answer to the Answering Machine. If all lines are
busy, callers will receive a busy signal.
This additional feature allows you to set up the Answering Machine
so that it can be turned on and off as required. You can also set the
timer so that the answering machine answers calls immediately or
after ringing for a period of time.
You can select which lines are to be answered by the answering
machine when it is turned on. It can be used on both CO lines and
IP Trunks.
All messages received are stored in an answering machine, which
is controlled by extension 20. Extension 20 can also customize the
greeting.
You can turn the Answering Machine service on and off at any time
at from any extension and its operation is independent of ’Night
Service’.
You can use it if you are not answering calls at lunch or at night, or
simply want to record messages from callers. If desired, you can
have this feature on permanently, so that calls, which are not
answered for a programmable period, are answered by the
Answering machine. You also have the option during the greeting
to ask callers to dial an extension number, in which case the call will
be transferred through to that extension. For example, “…to leave a
message for Mary Smith touch 20, for Peter Black touch 21…”
To program lines to be answered by the Answering machine
For configuration via the Desk Phone interface, see page 78.
To turn the Answering Machine on and off
From a Desk Phone select Answering Machine. At least one line
must be programmed to be answered by the answering machine for
the prompt to appear on the idle display.
From a cordless phone dial 737.
47
For configuration via the Desk Phone interface, see page 78.
To retrieve messages left on the Answering machine
Messages stored on the Answering machine can be retrieved from
any extension. When messages have been left, the Message
Waiting light on extension 20 will be lit and the ‘Ans/machine
messages’ will appear on the top line of the display.
Select ‘Ans/machine messages’.
Enter 0 as the extension number.
Enter the Voicemail Password and select the option you require.
Extension 20 can have its own Voice Mailbox, accessed by using
extension number 20. The Answering machine has its own
Mailbox, accessed by using extension number 0. Both can have
their own Voicemail Passwords.
To change the greeting on the Answering machine
Press the MESSAGE Key.
Select ‘Voice messaging’.
Enter 0 as the extension number, (which is your Voice Mailbox
number).
Enter your Voicemail Password, (1111 by default), followed by #.
You are presented with the Voice Messaging Control Menu. The
options displayed are ‘Play’, ‘Erase all messages’, ‘Greeting’,
‘Change Password’, ‘Monitor’ and ‘Cancel’.
Select ‘Greeting’.
Select ‘Record greeting’
Speak to record a personalized greeting when prompted.
Press ‘Confirm’.
Press the Speakerphone Key to finish programming.
To set the time a call will ring before the Answering machine
answers
For configuration via the Desk Phone interface, see page 78.
Programming Additional System Options
External Forwarding Options
This allows you to decide if external callers or external and internal
callers to your extension are forwarded externally. It also allows
extensions to be prohibited from activating an external forwarding.
Note
The Forward on no answer timer is set at 18 seconds in default.
This timer can be changed. See Page 85 to change it via the
programming Desk Phone
For configuration via the Desk Phone interface, see page 78.
48
Using the Cordless Telephone
The cordless telephone is designed for use with the Mitel 1000. The
keys are as shown.
Soft keys
Rock Key
On/Off and End Key
Talk Key
Star & Ringer Off Key
Pound, Lock & Pause Key
Recall Key
Internal Key
Calls Key
Services Key
Icons on your handset’s display.
Base/Handset link
Name
Call in progress
Number
Battery Level
Volume level; I block = lowest
volume; 3 blocks = highest volume
Loudspeaker
Internal melody
Alarm Clock
Mode
Ringer off
Prefix
Key lock
Volume
49
Making Calls
There are two ways to place a CO Line call.
1.
Dial the number and press
Or
2.
Press
and then dial the number.
Answer a call
When a phone is ringing and in the charger lift the phone. The call is
automatically answered
If the phone is not in the charger press
to answer the call.
Making an internal call – calling another extension
Press the Internal (INT) key
1.
Select the extension from the display
Or
2.
Dial the extension number.
End a call
Press
or place the phone on the charger.
To Transfer a Call
You can transfer a call or an Internal call to another extension
Note
1.
Press the INT (also labeled as RECALL).
2.
Either select the extension from the menu or dial the
number.
3.
Press
to transfer the call.
You can transfer a call to an extension when the extension has
answered, while ringing the extension, or while the busy tone is
being received from the extension.
Enquiry call
While on a call you can contact another extension to make an
enquiry.
1.
While on an external call, press the INT (RECALL) Key
2.
Either select the extension from the menu or dial the
number
3.
To return to the external call and place the extension on
hold, press INT (RECALL) and dial 2.
50
4.
To return to the external call and release the extension,
press INT (RECALL) and wait or press INT (RECALL) and
dial 1.
Preparatory Dialing (Pre-Dial)
With pre-dial, you can see and edit the number you are calling on
the display before dialing it.
Enter the number you want to call. The number appears on the
display.
Deleting digits: Press CLEAR to delete an incorrect digit. If you
press CLEAR on the last digit, your phone will return to standby.
To Dial the number Press
.
Saving a number from pre-dial
1.
Enter the number. The number appears on the display
2.
Note
Press SAVE.
Memory Full: If the phonebook is full, FULL is displayed, and
then the phone returns to standby.
3.
Enter the name for the record. You must enter a name.
4.
Press
5.
Edit the number for the record if necessary. You must
enter a number.
6.
Press SAVE to confirm. The phone returns to standby.
.
To park an external call
Press the INT (RECALL) key
Dial 712.
Press
To retrieve a call from park
Press the INT (RECALL) key
Dial 712
The parked call is retrieved.
Redial a number
Your phone records the last 10 numbers you have dialed. The most
recent call is stored at the top of the list.
To redial the last number dialed: Press
.
Press REDIAL. The last dialed number appears on the display and
is dialed.
To redial one of the last 10 dialed numbers:
Press
during standby. The redial list appears on the display.
Press
to select the number you wish to redial. Press
51
.
Speakerphone calls
Speakerphone provides the convenience of talking to the caller
without holding onto the phone. You can communicate by using the
speaker/microphone of the phone. Speakerphone also allows
others in the room to be involved in the conversation.
1. Press OPTIONS when on a call. Select SPEAKER. Press OK.
You can hear the caller over the loudspeaker and you can speak
via the microphone.
2. Repeat step 1 to switch off the speaker.
Voicemail
To access the Voice Mailbox touch the INT button then dial
or
the code 711. When prompted, enter your extension number,
Voicemail Password and #. Then dial the following numbers to
access your messages:
While listening to the Greeting
Dial 1 Playback commences at the first message
Dial 91 Change the outgoing greeting
Dial 92 Check the outgoing greeting
Dial 93 Delete the outgoing greeting
Dial 0 Change Voicemail Password
When playback of messages has commenced
Dial # Playback is paused
Dial 2 Save this message and move to the next message
Dial 3 Erase this message and move to the next message
Dial 4 Go back to the start of the message
Dial 5 Go back to the previous message
Dial 6 Erase all messages
Dial 7 Go back ten seconds
Dial 8 Go forward ten seconds / Skip the time stamp
Dial 9 Forward the message to another extension
Dial 0 Return Call. Automatically make a call to the caller who left
the message.
Turning off the ringer
Press SILENT when the phone is ringing to turn off the ringer for the
call.
You can also press and hold * when the phone is in standby to turn
off the ringer for all the calls. (Press and hold again to turn on the
ringer.)
Adjusting the volume on a call
You can increase or decrease the volume during a call. There are 3
volume levels for selection.
To adjust the volume, during a call:
52
1. Press
The display shows the current volume level. Press
to adjust the volume.
Using Mute on a call
During a call, if you wish to speak to someone privately without
having the caller hear your conversation,
Press MUTE. The caller cannot hear you, but you can hear the
caller.
Press UNMUTE to communicate with your caller again.
Message Waiting Indication
A message indication symbol
appears on your Digital
Cordless phone and a broken dial tone is heard when going off
hook, when a message has been left in the Answering Machine or
the extension’s voicemail.
To access the message press
and dial *.
To access the answering machine dial 0 as the extension number.
The default password is 1111 for all mailboxes.
Switch on/off your phone
To switch off the power of your phone press and hold
during
standby.
To switch on the power of your phone press
. The battery icon
will display in 10 seconds. If the battery level is too low, the handset
may not power up.
To set your handset’s clock
Your clock resets to 12:00AM or 00:00, depending on time format
you are using, each time you replace the batteries
or switch off the phone.
To set your clock:
1. Press MENU during standby.
2. Press
to select DISPLAY, and then press OK.
3. Press
4. Press
5. Press
to select CLOCK, and then press OK.
to change the HOUR, and then press
to change the MINUTE.
If you set the time format of your clock to 12 hours, go to step 6. If
you set it to 24 hours, go to step 7.
6. Press.
Press
to select AM/PM.
7. Press OK to confirm.
Set the clock to 12 or 24 hour format
To change your phone’s time format:
1. Press MENU.
2. Press to select DISPLAY. Press OK.
3. Press to select TIME FORMAT. Press OK.
4. Press to select 12 HOURS or 24 HOURS.
5. Press OK to confirm.
53
Using your phonebook
You can use your phonebook to manage your contacts. Your phone
has a private phonebook and a shared phonebook. The information
in your private phonebook is stored in your handset. If you have
more than one handset, each handset has its own phonebook.
The information in your shared phonebook is stored in System
Speed dial list in the Mitel 1000. The information is shared by all the
handsets cordless and wired. See the system speed dial description
on page 27 for instructions on programming the list from a Desk
Phone.
Your private phonebook can store 100 records and the system
phonebook also has 99 records.
To store a name and number in the private phonebook
Press NAMES.
Select the private phonebook and press OK.
Select ADD ENTRY, and then press OK.
Enter the name for the record. You must enter a name.
Enter the number. In the Private phone book the line access code 9
or 8 must be entered.
Press SAVE to confirm the information you have entered.
To store a name and number in the shared phonebook
Press NAMES.
Select the shared phonebook and press OK.
Press to select ADD ENTRY, and then press OK.
Enter the name for the record. You must enter a name.
Enter the number. In the Shared phone book enter the external
number only. The line Access code must NOT be entered.
Press SAVE to confirm the information you have entered.
Note
The shared phonebook is the system speed dial list. Numbers can
be entered from a Desk Phone as well as the Digital Cordless
phones
Managing your contacts
1. Press NAMES and select PRIVATE. Press OK.
2. Press OK to select VIEW
3. Scroll to the contacts you wish to view or search by letter.
To view the details of your contacts press OPTIONS.
Select DETAILS. Press OK. The details of the contact you selected
are displayed.
Programming Quick Dial Keys
This feature allows you to dial to the contacts in your private
phonebook by pressing and holding a quick dial key that you have
assigned. You can assign 9 quick dial keys (keys 1-9).
Assigning a quick dial key
1. Press NAMES.
2. Select PRIVATE, and then press OK.
54
3. Select QUICK DIAL. Press OK. The first quick dial key is
displayed.
4. Scroll to the quick dial key you wish to use. If no number is
assigned to the quick dial key, the display shows EMPTY. To
assign a number, press SELECT, If there is already a number
assigned to the quick dial key, the display shows the name and
number of the contact.
5. To assign a new number press OPTIONS. Select CHANGE.
Press OK. The display shows the list of contacts in your private
phonebook.
6. Select the contact.
7. Press DETAILS. The display shows the details of the contact
that you selected. Press OK to confirm.
Deleting a quick dial key
1. Press NAMES.
2. Select PRIVATE, and then press OK.
3. Select QUICK DIAL, and then press OK. The first quick dial key
is displayed.
4. Scroll to the quick dial key you wish to delete.
5. Press OPTIONS and select DELETE. Press OK.
6. CONFIRM? is displayed. Press OK to confirm.
Delete a contact from your private phonebook
Press NAMES and select, PRIVATE Press OK.
Select VIEW. Press OK.
Scroll to the contact you wish to delete or search by letter.
Press OPTIONS. Select DETAILS. Press OK. The details of the
contact you selected are displayed.
Press OPTIONS.
Select DELETE. Press OK.
CONFIRM? is displayed. Press OK to confirm.
Delete all contacts in your private phonebook
Press NAMES
Select PRIVATE and press OK.
Select DELETE ALL. Press OK. CONFIRM? is displayed. Press OK
to confirm.
Status of the private phonebook
Your phone keeps track of how much memory you have used and
how much is still available in your phonebook.
Press NAMESS
Select PRIVATE and press OK
Select STATUS. Press OK to view the status. The number of used
and free locations are displayed. Press OK when finished.
Call a number in your phonebook
1. Press NAMES. Select PRIVATE and Press OK.
2. Select VIEW. Press OK. Scroll to the contact you wish to call or
search by letter.
3. Press OPTIONS.
4. Select DETAILS. Press OK. The details of the contact you
selected are displayed.
5. Press
55
Find out who has called you and who you have called
Your phone keeps a record each time you make, receive or miss a
call. You can access a list of the last 20 calls that you have missed
and a list of the last 10 calls you have dialed and the last 10 calls
you have received. You can keep track of whom you’ve talked to
and for how long.
Check your call records
1. Press the CALLS Key
2. Select MISSED, DIALED or RECEIVED.
3. Press OK. A list of call records is displayed. Scroll through the
list.
4. Press OPTIONS. Select DETAILS. Press OK.
Transfer the call records to your private phonebook
You can transfer the call records to your private phonebook
1. Press the CALLS Key
2. Select MISSED, DIALED or RECEIVED. Press OK. A list of call
records is displayed. Scroll to the entry you want. To view the
details of the call records entry, go to step 3. If not, go to step 4.
3. Press OPTIONS. Press to select DETAILS. Press OK.
4. Press OPTIONS. Select TO PRIVATE to copy to the private
phonebook. Press OK.
5. You must enter a name. Add or edit the name using the
keypad. Press CLEAR to erase a character or digit.
6. Press .
Add or edit the number using the keypad. Press
CLEAR to erase a digit. There must be a number.
7. Press SAVE.
View the call timer
1.
2.
3.
4.
5.
Press the CALLS key.
Select CALL TIMERS. Press OK.
Select LAST CALL, DIALED, RECEIVED, or ALL CALLS.
Press OK. The time you spent on the calls is displayed.
Press OK when finished.
Reset the call timer
1.
2.
3.
4.
Press the CALLS key
Select CALL TIMERS. Press OK.
Select CLEAR ALL. CONFIRM? is displayed.
Press OK to confirm. The call timer is reset and will start
counting from 0 seconds.
Call a number in your call records
While you are reviewing the call records, you can make a call or
return a call to the person.
1. Press the CALLS key.
2. Select MISSED, DIALED or RECEIVED.
3. Press OK. A list of call records is displayed. Scroll to the entry
you want.
4. Press OPTIONS. Select DETAILS. Press OK.
5. Press
.
56
Additional features
Keypad lock
Locking the keypad prevents accidental key presses when you put
your phone in the pocket.
1. Press and hold LOCK during standby. The keypad is locked.
To unlock the keypad:
2. Press UNLOCK. UNLOCK? is displayed. Press OK. The
keypad is unlocked.
Screen saver
The screen saver comes on when your phone is inactive for 30
seconds in standby. The screen saver is a clock that shows the
current time of your phone.
During screen saver mode, Press any soft key and the phone will
go to standby.
Personalizing your phone
Your phone comes with a color display and a selection of ringing
melodies.
Personalize your phone’s display
To name your phone:
1. Press MENU.
2. Press OK.
3. Select HANDSET NAME. Press OK.
4. Press the Clear button several times to remove the default
name “Handset”
5. Enter or edit the name.
6. Press OK to confirm.
Change your wallpaper
Change the wallpaper to give your phone a refresh look with your
style.
1. Press MENU.
2. Select DISPLAY. Press OK.
3. Select WALLPAPER. Press OK.
4. Select the wallpaper. Press OK to confirm.
Change the display color
Change the color of the menus, highlight, and background of your
phone to your color.
1. Press MENU.
2. Select DISPLAY. Press OK.
3. Select COLOR. Press OK.
4. Select the color. The color of the menus will change as you
select the different colors.
5. Press OK to confirm.
57
Personalize your sounds
You can assign different ringing melodies for each handset at
different volume levels.
Your phone also provides key press tones, confirmation tones and
Parking tones.
Key tones are tones that your phone makes each time you press a
key on the phone.
Confirmation tones are tones that your phone makes when an
operation is successful.
Parking tones are sounded when you place your phone on the base
unit for charging.
To set your handset’s ringing melodies and volume:
1.
2.
3.
4.
Press MENU.
Select SOUNDS. Press OK.
Select HANDSET. Press OK.
Press
to change the volume level. Press
5. Press
to select the melody.
6. Press OK to confirm when finished.
To set your handset’s key tones
1.
2.
3.
4.
Press MENU.
Select SOUNDS. Press OK.
Select HS KEY TONES. Press OK.
Select ON or OFF. Press OK to confirm.
To set your handset’s confirmation/parking tones
1.
2.
3.
4.
Press MENU.
Select SOUNDS. Press OK.
Select HS TONES. Press OK.
Select ON or OFF. Press OK to confirm.
To set the alarm clock
1. Press MENU.
2. Select EXTRAS. Press OK.
3. Select ALARM CLOCK. Press OK.
4. Select ON or OFF.
To set the alarm clock on, press OK and continue to step 5.
To set the alarm clock off, press OK to confirm.
5. Press
to set the hour. Press .
6.
Press
to set the minute. If your phone’s time format is set
to 12 hours, go to step 7. If it is 24 hours, go to step 8.
7. Press
. Press to set AM/PM.
8. Press OK to confirm.
When the Alarm Clock rings: 1. Press STOP to turn off and deactivate the alarm clock
2. Press SNOOZE. The alarm clock will ring again in 10 minutes.
58
Room Monitor
When Room Monitor is set other extensions can call the phone.
The extension automatically answers the call and the caller can
listen.
1. Press MENU.
2. Select EXTRAS. Press OK.
3. Select ROOM MONITOR. Press OK.
4. Select ON.
The display shows ROOM MONITOR and the option CANCEL.
To turn Room Monitor off select CANCEL
CONFIRM? is shown. Select OK.
Timer
The handset will ring after the time you set has elapsed.
1.
2.
3.
4.
Press MENU.
Select EXTRAS. Press OK.
Select TIMER. Press OK.
Press
to set the HOUR. Press
5. Press
to set the MINUTE. Press .
6. Press
to set the SECOND.
7. Press OK to confirm. The timer starts counting and your can
see the timer on display.
The countdown timer will ring once it finishes counting the time you
set.
Press STOP. The countdown timer will stop ringing.
Stopwatch
1. Press MENU.
2. Select EXTRAS. Press OK.
3. Select STOPWATCH. Press OK.
4. Press START. The stopwatch starts counting.
Press STOP. The stopwatch stops. You can choose to reset the
stopwatch or cancel the stopwatch.
Press PAUSE. The stopwatch pauses counting. Press RESUME to
start the stopwatch again from the paused time.
Press CANCEL. The stopwatch is deactivated.
Using touch & dial
Touch & dial allows you to call a number by pressing any key
(except CANCEL) on your handset.
1. Press MENU.
2. Select EXTRAS. Press OK.
3. Select TOUCH & DIAL. Press OK.
4. Select ON. Press . Enter the phone number.
5. Press OK to confirm. Your phone returns to standby.
If activated, TOUCH & DIAL is displayed.
To deactivate Touch and Dial
1. Press CANCEL. CONFIRM? is displayed.
2. Press OK to confirm. Your phone returns to normal mode.
Auto answer
59
Auto answer gives you the convenience of answering a call by just
picking up the phone from the base unit/charger.
You do not need to press any key to answer the call.
To activate or deactivate auto answer:
1. Press MENU.
2. Select SYSTEM. Press OK
3. Select AUTO ANSWER. Press OK.
4. Select ON or OFF. Press OK.
Language
The handset language can be changed to French or Spanish
1. Press MENU.
2. Select SYSTEM. Press OK
3. Select LANGUAGE. Press OK
4. Select the language.
Note
Low battery warning: If your phone is almost out of battery during a
call, it will sound and alert tone. Place your phone on the charger as
soon as possible. Placing the phone on the charger will end the
current call.
60
Safety precautions:
•
•
•
•
•
•
•
WARNING
WARNING
Do not allow the handset to come into contact with liquids or
moisture.
Do not allow the charging contacts or the battery to come into
contact with conductive materials.
There is a slight chance that the telephone could be damaged
by an electrical storm. It is recommended that users unplug the
phone from the mains supply and telephone socket during a
storm.
Do not use the handset in an explosive hazard area such as
where there is gas leaking.
Because the phone works by sending radio signals between
the base unit and the handset, wearers of hearing aids may
experience interference in the form of a humming noise.
We advise that this phone should not be used near intensive
care medical equipment or by persons with pacemakers.
Your phone can interfere with electrical equipment such as
answering machines, TV and radio sets, clock radios and
computers if placed too close. It is recommended that you
position the Mitel 1000 at least one meter from such appliances
Use only the mains adapter supplied with this telephone.
Incorrect adapter polarity or voltage can seriously damage the
telephone. Input: 110 VAC 60 Hz Output: 9 VDC 300 mA
THERE IS A RISK OF EXPLOSION IF THE BATTERY IS
REPLACED BY AN INCORRECT TYPE. Never use
nonrechargeable batteries. Use two rechargeable NiMH
batteries, size AAA 1.2V 750mAh (HR10/44) only. NiMH batteries
must be disposed of in accordance with the applicable waste
disposal regulations.
Setting up your phone
Connect the output plug of the mains adapter to the socket on the
back of the charger unit and the mains adapter to the wall mains
supply.
Place the 2 rechargeable NiMH AAA batteries (included), observing
their polarities, into the battery compartment on the handset. Slide
the battery door firmly into place.
Place the handset on the base unit and let the batteries charge for a
full 14 hours before using it for the first time.
Note
The handset may get warm during the initial charge.
61
Battery requirements
The handset requires two rechargeable NiMH batteries, size AAA
1.2V 750mAh (HR10/44).
62
A
Configuring Your Mitel 1000 via the Desk
Phone
To enter system programming
If your extension is the Programming Extension you have access to
the system programming options. If you select this option you will
be prompted to enter the System Programming Password (which is
1111 by default). If this option is selected from any other extension
the display will show ‘Programming Refused’. Again, the default
Programming Extension is extension 20.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password to access system
programming.
System Setup Options
Displaying caller numbers and routing calls
The Caller ID service is available on the phone lines. If you
subscribe to this service, your network sends the telephone number
of callers to the Mitel 1000 (provided the caller has not elected to
restrict the network from presenting their number). The telephone
number (and/ or an optional associated name) is displayed on the
ringing Desk Phones.
Your telephone number will also be presented to persons you call,
unless you restrict your number from being presented.
How a caller number is displayed at your extension
The caller’s number will appear on the display of all Desk Phones
programmed to ring for incoming calls.
If a name is associated with the number in either the system speed
dial store or the Caller ID store the name will be displayed.
A caller may choose to withhold their identity. In this case, the
display will show ‘Number Withheld’ instead of the caller’s number
or name.
If the number information is not available the display will show
‘Number Unavailable’ instead of the caller’s number or name.
If more than one caller is calling at any one time, the number
displayed will be that of the first call in the queue. When this call is
answered by one of the ringing Desk Phones the number of the
next call in the queue will appear on the displays of the other ringing
Desk Phones.
If your Desk Phone is not ringing for the call you may examine the
incoming call ID by selecting ‘Examine I/C Call’. The same
information shown on the ringing Desk Phones is then displayed.
63
To set up your system to display caller numbers received on CO
lines (Caller ID service)
If you subscribe to the Caller Number display service from your
Network Provider then you can program the system to display the
callers number.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘PSTN Programming’ is
displayed.
Press the Scroll Down Key () until ‘Caller ID Detection’ is
displayed.
Select ‘Caller ID detection’.
Select the lines that have the Caller ID service enabled. The lines
you select will have a ♦ displayed beside them.
Press the Speakerphone Key to finish programming.
To associate a caller number with a name, and route its calls to an
extension
Up to a hundred names, each a maximum of ten characters,
(including spaces), may be associated with caller telephone
numbers. When a number with an associated name is received,
the name rather than the number is displayed.
Furthermore an extension number may also be associated with a
telephone number. In this case an incoming call from that number
will ring at only that extension.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System Programming’ is
displayed.
Select ‘System Programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘CID Programming ’ is
displayed.
Select ‘CID Programming .’.
Select an Index Number (01 - 30).
Enter the caller’s telephone number.
Press ‘Confirm’.
Enter the name to be associated with the number. Refer to page 23
for help on how to enter names.
Select the destination you wish to route calls from that number to.
Caller ID Lists – storing all calls or unanswered calls only
The system Caller ID lists can store either all calls or unanswered
calls only.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System Programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
64
Press the Scroll Down Key () until ‘Caller ID List’ is displayed.
Select ‘Caller ID List’.
Select ‘Store All Calls’ or ‘Store Unanswered Calls’.
Press the Speakerphone Key to finish programming.
To set up extensions with an individual Caller ID List
You can program up to twelve extensions to store five numbers
each. Each of these extensions will have a separate record of calls
that ring on CO lines programmed to ring their extensions only.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System Programming’ is
displayed.
Select ‘System Programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘Personal Caller ID List’ is
displayed.
Select ‘Personal Caller ID List’.
Select the extensions that you wish to have an individual Caller ID
list. The extensions with a Personal Caller ID list have a ♦ displayed
beside them.
Press the Speakerphone Key to finish programming.
Automatic line selection
This facility allows users to make external calls without having to
enter the line access codes (9, 8). This is the default for your
system.
Internal calls from a Desk Phone are made by selecting Internal Call
selecting the extension from the list of extensions. Internal calls
made from a Cordless Phone are made by pressing the INT key
and then entering the extension number.
Press the Scroll Down Key () until ‘System Programming’ is
displayed.
Select ‘System Programming’.
Enter the System Programming Password and select ‘System’
Select Automatic Line selection and select ‘Automatic Line selection
On’.
Paging
To protect Desk Phones against Announcements and Voice Calls
By default, all Desk Phones may be paged. You can page-protect
each Desk Phone to prevent it from being paged from either
Announcements or Voice Calls.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Select ‘Page protection’
Select the extensions you wish to protect. A ♦ is displayed beside
protected extensions.
Press the Speakerphone Key to finish programming.
65
To examine Extension Lock Passwords
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Select ‘Examine passwords’
Select ‘Ext. lock password’.
Select the extension. The Lock Password is briefly displayed on the
top line of the display.
Press the Speakerphone Key to finish programming.
Call Waiting Tone Protection
Extensions may present a busy extension with a Call Waiting tone,
provided the busy extension is not protected against receiving Call
Waiting tones. By default, all extensions are protected against
receiving Call Waiting tones. However, you may program
extensions to receive Call Waiting tones.
To program an extension to receive Call Waiting tones
From the Programming Extension, select the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘Tone protection’ is displayed.
Select the extensions you wish to allow receive Call Waiting tones.
A ◊ is displayed beside those extensions allowed to receive Call
Waiting tones, and a ♦ is displayed beside those extensions
protected against receiving Call Waiting tones. (By default, all
extensions will have a ♦ displayed).
Press the Speakerphone Key to finish programming.
To protect an individual call from Call Waiting tones
If your extension can receive Call Waiting tones, you may protect
each call on an individual basis from interruption.
When you are on a call, select ‘Tone protect’ on the display.
Barge-In
To Program extensions allowed to barge-in
In default no extensions are programmed to activate “Barge-In”.
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “Extensions”.
Press the Scroll Down key () until “Barge-In” is displayed.
Select “Barge-In Extensions”.
66
Select the extensions that are to be allowed to barge-in. The
extensions you select will have a “♦” displayed beside them.
The default is that no extensions are allowed to barge-in.
To Program extensions protected from “Barge-In”
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “Extensions”.
Press the Scroll Down key () until “Barge-In” is displayed.
Select “Barge-In Protection”.
Select the extensions that are to be protected from barge-in. The
extensions you select will have a “♦” displayed beside them.
The default is that no extensions are protected.
To Program “Barge-In” with or without tone
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “Extensions”.
Press the Scroll Down key () until “Barge-In” is displayed.
Select “Barge-In Tone”.
Select Barge-In tone on or off. The selection is indicated with a “♦”.
In default tone is provided when barge in is activated. This is a
single burst, which lasts for about a half a second.
Incoming Call Handling
This option is used to allocate extensions to answer incoming calls
on the lines.
Associating lines with extensions for Incoming Ringing
By associating lines with extensions you can have lines ringing
different extensions in Day and Night modes.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select 'Lines'
Select ‘Incoming Ringing’.
Select the CO line or IP Trunk.
Select ‘Day’ or Night’.
The extension menu is presented. Select the extensions that are
to ring for calls on the line. A solid diamond, ♦, indicates these
extensions.
When the Mitel 1000 is equipped with multiple lines and up to
four cordless phones are programmed to ring please ensure that
the same four cordless phones are programmed to ring for all
lines.
Restricting Outgoing Calls
This feature lets you decide which lines each extension can access
for outgoing calls. By default, all extensions have access to all lines.
67
To restrict an extension from accessing a particular CO line
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘Outgoing restriction’ is
displayed.
Select ‘Outgoing restriction’.
Select the line.
Select the extensions to be prevented from accessing that line. A ♦
is displayed alongside those extensions that are restricted from
accessing the line, and a ◊ is displayed alongside those extensions
that have access to the line.
Press the Speakerphone Key to finish programming.
.
Outgoing Groups
To program lines into groups for access using the codes 9 or 8.
CO Lines and IP Trunks’ can be grouped together in two Outgoing
Groups. Each Outgoing Group is associated with a code. These
codes are 9 or 8, with Group 1 being associated with 9, etc. Dialing
a code selects a line from the associated Outgoing Group.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘Outgoing groups’ is displayed.
Select ‘Outgoing groups’.
Select the Group you wish to set up. Two Groups can be set up,
each with a corresponding access code – 9 or 8.
Select the lines to be in the Group. The lines in the Group are
indicated by a ♦.
Press the Speakerphone Key to finish programming.
Lines can be in one Outgoing Group only. Selecting a line to be a
member of a Group automatically removes it from all other Groups.
Local Codes
The Caller ID number presented from the network is the 10 digit
national number. It does not include the 1 that is required for toll
calls. The system must be able to distinguish between local and toll
numbers so that they can be correctly dialed from the Caller ID
stores.
This is achieved by entering the local codes in the Local Codes
table.
When a number is received, the local area code is compared to the
codes entered in the Local Codes table. If the digits do not match,
the digit 1 is added as the toll access digit and the number, including
the leading 1, is stored in the Caller ID store.
68
If there are two or more local codes programmed in the Local
Codes table then the 10 digit local number is stored and dialed for
local calls.
If there is only one local code programmed in the Local Codes table
then the area code is stripped and the 7 digit local number is stored
and dialed.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Scroll down to Local Codes
Select the index 01-40
Enter the code.
Enter all Local codes.
Day/Night Service
The ‘Day Service’ / ‘Night Service’ feature allows you to change the
extensions which ring on incoming calls, change the Class of
Service at each extension, and change the voice greeting heard by
callers (if you have voicemail installed). These changes can take
place automatically, at pre-programmed times daily, or can be
invoked manually. Furthermore, the system can be programmed to
remain in ‘Night Service’ over the weekend.
To set the automatic start and end times for Night Service
The Automatic ‘Night Service’ feature allows you to set two time
bands in each twenty-four hour intervals; the system then
automatically enters ‘Night Service’.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Night Service’ is displayed.
Select ‘Night Service’.
Select ‘Automatic on times'
Select 'On Time 1' to set the first time the ‘Night Service’ turns on
automatically
Select 'On time 2' to set the second time the ‘Night Service’ turns on
automatically.
Select the Automatic Off times and set the two times that ‘Night
Service’ is to turn off
To manually turn on Night Service
The Manual ‘Night Service’ feature enables you to turn ‘Night
Service’ on or off manually. When you turn '‘Night Service’' on, the
'‘Night Service’' ringing and 'Class of Service' come into operation.
At extension 20, select ‘‘Night Service’’.
69
To have Night Service remain on over weekends
The Weekend Service feature ensures that if ‘Night Service’ is
invoked on a Friday evening, the switch remains in ‘Night Service’
until Monday morning.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Night Service’ is displayed.
Select ‘Night Service’.
Select ‘Weekend service’. A ♦ symbol indicates the service is on
and a ◊ symbol indicates it is turned off.
Press the Speakerphone Key to finish programming
To cancel Weekend service, repeat as above, selecting ‘Weekend
service off’ as the last step.
System Time/Date
To set the time and date on the system
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Select ‘Time and date’.
Enter the correct time in 24-hour format, (e.g. 2pm as 1400). The
display will prompt for a date.
If you only wish to set the time select ‘Confirm’ and the display will
revert to the Idle Menu.
Enter the date in mm/dd/yy format, (e.g. 10 December 1999 as
121099). When the date has been entered the display will revert to
the Idle Menu.
Press the Speakerphone Key to finish programming.
In the event of a power failure, you will need to reset the time and
date.
Changes to the system Time will only take place when any external
calls in progress at that time have cleared.
If Caller ID is supplied on a CO line the system time will be updated
by the first incoming external call after 0200 hours.
Hold Options
When an external call is placed on hold, you can choose between
supplying music, a tone, or silence to the caller. The music source
is internal, and it is integrated into the system and cannot be
changed.
To supply music, tone or silence to callers on hold
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
70
Press the Scroll Down Key () until ‘Music on Hold’ is displayed.
Select ‘Music on hold’.
Select the option (‘Internal Source’, ‘External Source’, ‘Tone on
Hold’ or ‘Silence’) that you want. The default is ‘Internal Source’
and the ♦ indicates the current program setting. Internal callers are
always returned ‘Tone on Hold’.
Press the Speakerphone Key to finish programming.
Hotline
Extensions can be programmed so that they automatically dial a
number when they go off-hook. The number dialed can be an
extension or an external number.
To have an extension dial a number automatically, when the
handset is lifted
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘Hot line’ is displayed.
Select ‘Hot line’.
Select the extension from the Extension Menu.
Enter the number to be dialed. If you wish to dial an external
number, enter 9, or another line access code, before the external
telephone number, to select a line.
Press the Speakerphone Key to finish programming.
Note
When a Desk Phone is programmed as a Hot Line, no other
facilities can be invoked after it is programmed. As soon as you
go off-hook on the Desk Phone, the number is dialed.
Note
A common application for the Hot Line feature is for a fax or
modem. The extension can be set to automatically select a CO
line so the fax or modem does not have to dial 8.
Assigning Extension Names
You may assign names to extensions. When an extension receives
an internal call, its display will show the calling extension name in
the place of the calling extension number.
To assign a name to an extension
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Select ‘Name programming’.
From the Extension Menu, select the extension you want to name
and enter the name as described on page 23. Up to ten characters
(including spaces) can be entered for each name.
71
When the name is entered, select ‘Confirm’. You will be presented
with the Extension Menu and can continue programming other
names.
Press the Speakerphone Key to finish programming.
Class of Service
Each extension may be programmed for a Class of Service. This
determines the type of call the extension is allowed to dial. Four
tables, which can be programmed with up to fifty codes, are used to
implement six Classes of Service:
By default, all extensions are in Class 1, that is, they have no
restriction placed on them.
An extension placed in Class 2 is restricted from dialing the codes
programmed in Table 2. (Table 2 would typically be programmed
with the international access code 00).
An extension placed in Class 3 is restricted from dialing the codes
programmed in Tables 2 and 3. (Table 3 would typically be
programmed with non-local national access codes).
An extension placed in Class 4 is restricted to internal and
emergency, (911), calls only.
An extension can be placed in Class 5 in addition to being in Class
2 or 3. In this case the codes programmed in Table 5 are allowed.
An extension can be placed in Class 6 in addition to being in Class
1, 2 or 3. In this case the codes programmed in Table 6 are
restricted.
The following table shows the types of restriction for the different
Classes of Service available:
Type of restriction
Table
Class
No restriction
-
1
Restrict codes in Table 2
Table 2
2
Restrict codes in Table 2 and 3
Table 3
3
Internal and emergency calls only
-
4
Allowed codes that can be combined with Class 2 or 3
Table 5
5
Restricted codes that can be combined with Class 1, 2 or 3
Table 6
6
The emergency code is 911. It cannot be barred.
Both Classes 5 and 6 can be associated with the same extension.
Class 5 cannot be associated with Class 4 extensions.
To set up Class of Service access tables
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Class codes’ is displayed.
Select ‘Class codes’.
Select the ‘Table’ to which you want to assign codes. (Table 2, 3,
Allowed Table, or Restricted Table).
Select an ‘Index number’ and enter the code.
72
When entering a code an additional option is given on the display of
your Desk Phone. This option is the “Any” key, which when selected
inserts the symbol “X” into the next character of the code (number)
you are entering. The symbol “X” will represent any number (1 to 0).
Select ‘Confirm’ when the code is entered.
Press the Speakerphone Key to finish programming.
To restrict extensions during the day
With this feature, you can assign the extensions to a Class of
Service that will operate when the system is in ‘Day Service’. On
power-up, all extensions are in Class 1.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Select ‘Restriction classes’.
Select ‘Day Class of Service’.
Select the Class you want to assign to the extensions, (Class 1 –
Class 6).
Select the extensions to be entered in this Class.
Press the Speakerphone Key to finish programming.
To restrict extension during the night
With this feature, you can assign the extensions to a Class of
Service that will operate when the system is in ‘Night Service’. On
power-up all extensions are in Class 1.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Select ‘Restriction classes’.
Select ‘Night Class of Service’.
Select the Class you want to assign to the extensions, (Class 1 –
Class 6).
Enter the extensions to be entered in this Class.
Press the Speakerphone Key to finish programming.
To allow extensions use System Speed Dials overriding call
restrictions
You may wish to allow extensions to dial numbers entered in the
System Speed Dial list, which they are restricted from dialing
directly. For example, these could be numbers that extensions in
Classes 2, 3 or 4 cannot dial directly. Entering these numbers into
the System Speed Dial list and activating this feature on the
extensions allows the restricted extensions to access these
numbers.
By default, this feature is not activated on any extension.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
73
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘Sys. Speed no. override’ is
displayed.
Select ‘Sys. speed no. override’
Select the extensions on which you wish to activate the feature.
Those extensions allowed to dial System Speed Dial numbers not
normally appropriate to their Class of Service are indicated by a ♦.
Press the Speakerphone Key to finish programming.
Note
Numbers in an extension’s Personal Speed Dial list cannot
override the Class of Service restriction of the extension
Using Voicemail
Voicemail
Voicemail common parameters
Up to 8 extensions can be allocated voice boxes.
The maximum number of messages that can be stored in a Mailbox
is 20 at power up. This number is programmable from 10 to 50
messages.
The maximum message and Greeting length is programmable
between 60-180 seconds. The time allocated at Power Up is 120
seconds.
Unretrieved messages are deleted in 15 days and retrieved
messages are deleted in 3 days.
An extension must be allocated a Voice Mailbox before it can use
voicemail. By default, each extension is allocated a Voice Mailbox.
To allocate a Voice Mailbox to an extension
From the Programming extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘Voice Mail Boxes’ is displayed.
Select ‘Voice Mail Boxes’
Enter the extensions to be allocated a Voice Mailbox. Those
allocated a box will be indicated by a ♦.
Press the Speakerphone Key to finish programming.
Remote Notification
Selecting the Extensions that can activate remote notification
In default no extension can set remote notification. Those
extensions that can set remote notification are programmed in
system programming.
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “Extensions”.
Select “Remote Notification”.
74
Select the extensions that are to be allowed to use remote
notification .
Selecting the Number of Simultaneous Calls
The number of simultaneous remote notification calls can be set at
1 or 2.
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “System”.
Select “Remote Notification”.
Select “Simultaneous Calls”.
Enter the value 1 or 2 and press “Confirm”.
The default value is set at 1.
Selecting the Number of Retry Attempts
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “System”.
Select “Remote Notification”.
Select “Retry attempts”.
Enter the value from 2 to 15 and press “Confirm”.
The default value is set at 2.
Selecting the Line Group that the Remote Notification calls are to
use
The outgoing line group to be used for remote notification calls can
be changed.
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “System”.
Select “Remote Notification”.
Select “Outgoing group”.
Select the group.
Notification delay timer
The time interval between receiving a message and making the first
remote notification attempt is programmable. This is set at 15
minutes (900 seconds) in default and can be set between 1 and 30
minutes (60 - 1800 seconds).
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “System”.
Select “Timers”.
Select “Notification Delay”.
Enter the value between 60 and 1800 seconds and press “Confirm”.
Notification interval timer
If a remote notification fails this is the time the system waits before
retrying the call. This is set at 5 minutes (300 seconds) in default.
The range is 1-15 minutes (60 - 900 seconds).
75
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select “System”.
Select “Timers”.
Select “Notification Interval”.
Enter the value between 60 and 900 seconds and press “Confirm”.
Call Recording
Those extensions allowed to record calls are set via system
programming.
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select ‘Extension’.
Scroll down and select ‘Call Recording’.
Select those extensions that are to record calls.
Voicemail Capacity
You can change the message capacity of Mailboxes from the
default of 20 messages per Mailbox to a higher or lower amount
from 10 to 50 depending on demand.
From the Programming extension, press the PROGRAM key.
Press the Scroll Down key () until “System Programming” is
displayed.
Select “System Programming”.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Mail box capacity’ is displayed.
Select ‘VM capacity’
Enter the maximum number of messages to be stored per Mailbox.
Press the Speakerphone Key to finish programming.
Voice Mail capacity % used
This feature tells the Administrator when the Voice Module capacity
is approaching its limit. When the voice module storage reaches
88% of it's total capacity the system will display on the top line of
extension 20 the message 'ALARM MAIL ALMOST FULL'. This text
will remain on the display until the capacity falls below the 88%
mark again. This allows the administrator to remind users to delete
old or unwanted voice mails to free up some storage time.
The Administrator can also view the % capacity used by individual
voice boxes or the system box. To view this
Enter system programming and select "Extensions".
Scroll through the menu and select the "VM Capacity % Used"
option.
Select the "System VM box" to view the % used by the system box.
To view the % used by an extension voice box select "Extensions".
A list of extensions is shown with a solid diamond indicating an
extension with a voice box enabled.
Select the required extension to view, the top line of the display will
show the % of the extension's voice box that is used.
76
To turn on your Voice Mailbox
When an extension is allocated a Mailbox ‘Forward’ on no answer is
automatically set to the Voice Box. All calls not answered by the
extension are automatically answered by the Voicemail. By default
all extensions have been assigned Voicemail boxes.
If you wish to have all calls go immediately to the Voice Mailbox you
can activate ‘Forward All Calls’ to the Voicemail. You turn on your
Voice Mailbox by Forwarding calls to the number 710 (if using a
cordless phone)
Select ‘Forward’ on the idle menu and choose ‘Forward all calls’.
Select ‘Forward to VM’ or enter 710 as the extension number if
using a cordless phone.
If ‘Forward on no answer’ is activated to 710, calls unanswered after
four rings will be answered by the Voice Mailbox.
If ‘Forward when busy’ is activated to 710 calls you cannot receive
will be answered by the Voice Mailbox.
To check all Voicemail Passwords
All extension Voicemail Passwords can be examined from the
Programming Extension.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Select ‘Examine passwords’.
Select ‘Voicemail password’.
Select the extension whose password you wish to examine. The
Voicemail Password of that extension is briefly displayed on the top
line of the display.
Press the Speakerphone Key to finish programming.
Answering Machine
This feature allows you to set up an Answering Machine to answer
incoming calls. By default the Answering machine will answer all
calls. You can select which lines are to be answered by the
Answering Machine when it is turned on. It can be used on both
CO lines and IP Trunks. You can select how long a call rings before
the Answering Machine answers.
All messages received are stored in a system Answering machine,
which is controlled by extension 20. Extension 20 can also
customize the greeting. You can turn the Answering Machine
service on and off at any time at extension 20 and its operation is
independent of ’Night Service’.
You can use this service if you are not answering calls at lunch or at
night, or simply want to record messages from callers. If desired,
you can have this feature on permanently, so that calls, which are
not answered for a programmable period, are answered by the
Answering Machine.
WARNING
If a call is received when the Voice Module storage is full, it will
not be possible to store any further messages. To manage the
voice mail and free up storage space see the section "Using
Voicemail and other Voice Services" on page 42.
77
To turn the Answering Machine on and off
At extension 20, press the Scroll Down Key () until Answering
Machine’ is displayed.
Select ‘Answering Machine’’
The top line of the display will display the ‘Answering Machine’
prompt. To turn the answering machine off press ’Answering
Machine’ again.
To program lines to be answered by the Answering machine
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key (v) until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘Answering Machine’ is
displayed.
Select ‘Answering Machine’
Select the lines to be answered by the Answering machine. The
lines that will be answered are indicated by a ♦.
Press the Speakerphone Key to finish programming.
To set the time a call will ring before the Answering Machine
answers
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Timers’ is displayed.
Select ‘Timers’.
Select ‘Answering Machine Delay ’
Enter the time. The default is 010 seconds.
Press the Speakerphone Key to finish programming.
Programming Additional System Options
External Forwarding Options
This allows you to decide if External callers or External and internal
Callers to your extension are Forwarded externally if you have set
an external Forward. It also allows extensions to be prohibited from
activating an external forwarding.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘External Forwarding' is
displayed.
78
Select 'External forwarding'.
Select ‘No trunk to trunk calls’.
Select the extensions that are not allowed to activate an external
forwarding or set up trunk to trunk calls.
If both internal and external calls are to be Forwarded select 'All
calls'.
If external calls only are to be Forwarded select 'External calls only'
Miscellaneous system configuration options
To change the system Language
The text prompts can be presented in English, French or Spanish.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Select ‘Language’.
Choose English, French or Spanish.
Note
Each extension can choose their own language if they wish it to
be different from the language selected here.
To change the Programming Extension
System programming can only be carried out at one Desk Phone,
that is, the Desk Phone connected to the Programming Extension.
By default, extension 20 is the Programming Extension. The
Programming Extension can be changed to any other Desk Phone
extension if required.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Select ‘Programming position’.
Select the extension you wish to have as the Programming
Extension. The selected Programming Extension is denoted by a ♦.
Press the Speakerphone Key to finish programming.
To change the System Programming Password
The default System Programming Password (1111) can be
changed to any 4-digit number.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Select ‘Change password’.
Select ‘Change’ and enter the 4-digit number you require.
Select ‘Confirm’.
79
Press the Speakerphone Key to finish programming.
To configure unequipped line interfaces
The system assumes that available line interfaces have CO lines
connected to them. If a line interface does not have an CO line
connected ensure correct system operation by unequipping the line
interface in system programming, as follows:
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘Equipped Lines’ is displayed.
Select ‘Equipped lines’.
Select the lines you wish to equip or unequip. Equipped lines are
denoted by a ♦. Unequipped lines are denoted by a ◊.
Press the Speakerphone Key to finish programming.
To configure disconnected extensions
The system assumes that all available extension interfaces have
Desk Phones connected to them. If an extension interface does not
have a Desk Phone connected, ensure correct system operation by
disconnecting the extension interface in system programming, as
follows
From the Programming extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘Extension disconnect’ is
displayed.
Select ‘Extension disconnect’.
Select the extensions you wish to connect or disconnect.
Disconnected extensions are denoted by a ♦.
Press the Speakerphone Key to finish programming.
Note
When a Desk Phone is connected to an extension interface that is
programmed as disconnected, the Desk Phone display may
appear as if the Desk Phone is connected. However, when the
handset is lifted a busy tone is heard and no options will be
displayed.
To examine system passwords
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘Examine passwords’ is
displayed.
Select ‘Examine passwords’.
80
Select either ‘Extension lock password’, or ‘Voicemail password’, or
‘System VM box’.
1. If you selected ‘Extension lock password’, the extension menu
will appear. Select an extension and its Extension Lock
Password will appear on the display.
2. If you selected ‘Voicemail password’, the extension menu will
appear. Select an extension and its Voicemail Password will
appear on the display.
3. If you selected ‘Answering machine’, the Answering machine
Password appears on the display.
Press the Speakerphone Key to finish programming.
To configure Line Key Lights
When a call is placed on System Hold, you can decide if the
associated Line Key Light is to flash or remain steady on all other
Desk Phones. The default setting is that the light flashes.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Line key light’ is displayed.
Select ‘Line key light’
Choose either ‘Light flashing on hold’ or ‘Light steady on hold’.
Press the Speakerphone Key to finish programming.
To prohibit trunk-to-trunk calls on an extension
You may prohibit individual extensions from activating External
Forward, External Transfer and External Conference. (These
features set up so-called trunk-to-trunk calls).
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Extensions’.
Press the Scroll Down Key () until ‘External Forwarding’ is
displayed and select.
Select ‘No trunk-to-trunk calls’.
Select the extensions to be denied this feature. Those extensions
denied the feature are indicated by a ♦.
Press the Speakerphone Key to finish programming.
To Change ringing from 20 to 50 Hz
This option allows the ringing frequency to be changed from the
default 20Hz to 50 Hz on individual extensions.
From the Programming Extension, press the PROGRAM Key
Select ‘System programming’.
Enter the System Programming Password and select 'Extensions'.
Press the Scroll Down Key () until ‘20/50 Hz ringing' is displayed.
Select '20/50 Hz ringing'.
Select the extensions to ring at 50 Hz
81
The default is that all extensions are set for 25 Hz ringing.
Inverting ringing cadences
The external and Internal ringing cadences can be interchanged on
an extension by extension basis.
From the Programming Extension, press the PROGRAM Key
Select ‘System programming’.
Enter the System Programming Password and select 'Extensions'.
Press the Scroll Down Key () until ‘Reverse Cadence ' is
displayed.
Select 'Reverse Cadence'.
Select the extensions that require the cadences changed
Keypad Feedback
When off hook on an extension fitted with a Desk Phone, a
confirmation tone is played when a digit is pressed. This is so that
the user knows that a digit was dialed.
From the Programming Extension, press the PROGRAM Key
Select ‘System programming’.
Enter the System Programming Password and select 'Extensions'.
Press the Scroll Down Key () until ‘Keypad Feedback' is
displayed.
Select 'Keypad Feedback'.
Select the extensions that require the confirmation tone to be
played.
To configure CO lines
There are various options to configure the CO line interfaces on
your system. It is recommended that these settings should only be
altered from the original settings if there has been a change in the
network connection.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘CO Programming’ is displayed.
Select ‘CO' programming’.
Select the desired option as detailed in the table below. The
options are either explained in the following pages or in the
referenced pages
Press the Speakerphone Key to finish programming.
CO Programming Option
Default setting
Alternate setting
Caller ID Detection
Caller ID is set depending on
the information provided during
ordering
Caller ID set
Dialtone detection
Off
On
Long CO Line
Off
On
82
Programming Caller ID Detection
On standard CO lines on the Mitel 1000 the 'Caller ID Detection'
option is programmed. The system can then detect when Caller ID
information is being sent from the network and display the number.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘PSTN programming’ is
displayed.
Select ‘PSTN programming’.
Press the Scroll Down Key () until 'Caller ID Detection' is
displayed.
Select 'Caller ID Detection' The lines with 'Caller ID Detection'
programmed are indicated with a ♦.
Programming Dialtone Detection
This feature is provided as a programmable option under CO
programming and is enabled to prevent the system from dropping
the line when dial tone has not been detected. When enabled dial
tone is not detected and the line is released if no digit is dialed until
the expiration of the "Dialing time-out timer"
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘PSTN programming’ is
displayed.
Select ‘PSTN programming’.
Press the Scroll Down Key () until ' Dialtone detection' is
displayed.
Select ' Dialtone detect' The lines with ' Dialtone detection' enabled
are indicated with a ♦.
Long CO Line
In some situations if the transmission on the CO Line is poor it may
be necessary to change this setting which changes the impedance
presented to the line.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key () until ‘PSTN programming’ is
displayed.
Select ‘PSTN programming’.
Press the Scroll Down Key () until ' Long CO Line’ is displayed.
Select ' Long CO Line’. The lines with ' Long CO Line’ enabled are
indicated with a ♦.
83
Button Hopping
When Button hopping is enabled if you press a second line key
while on a call on another line the first call is disconnected. With
button hopping off the first call is placed on hold when the second
line key is pressed.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Button Hopping’ is displayed.
Select Button hopping On or Off as required.
To set system timers
You can set various timers from the Programming Extension to suit
your requirements.
From the Programming Extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Timers’ is displayed.
Select ‘Timers’
Select the required timer to be changed and enter the duration.
(See table below).
Confirm the new time.
Press the Speakerphone Key to finish programming.
Timers
Range
Default setting
Recall on hold
001 – 1800
90 seconds
Recall on transfer
001 – 180
90 seconds
Forward on no answer
01 – 30
11 seconds
Call park
001 – 600
180 seconds
Ringback time duration
01 – 30
30 seconds
Answer machine delay
01 – 30
10 seconds
Programmable message length
30 - 180
120 seconds
Notification delay
60-1800
900 seconds
Notification interval
60-900
300 seconds
Recall on Hold
This is the time that elapses before a call, which has been placed
on hold, rings back the extension that put the call on hold.
Recall on transfer
This is the time that elapses before a call, which has been
transferred and not answered, rings back the extension that
attempted the transfer.
84
Forward on no answer
This is the time that elapses before a call ringing at an extension,
with ’Forward On No Answer’ set, is Forwarded.
Call Park
This is the time that elapses before a call placed on ‘Call Park’ rings
back the parked call extension
Ringback time duration
This is the time an extension will ring when Ringback has been
invoked.
Ans. Machine delay
This is the time that elapses before an unanswered incoming call is
presented with the Answering Machine greeting.
Programmable message length
This is the maximum length of a message left in a Mailbox or a
Greeting for a Mailbox.
Notification delay
This is the delay between receiving a voice mail message and
attempting a remote notification call.
Notification Interval
This is the delay after making an unsuccessful remote notification
call before attempting another call.
To reset your system
There are two system reset options available – a warm and a cold
reset.
From the Programming extension, press the PROGRAM Key
Press the Scroll Down Key () until ‘System programming’ is
displayed.
Select ‘System programming’.
Enter the System Programming Password and select ‘System’.
Press the Scroll Down Key () until ‘Reset options’ is displayed.
Select ‘Reset!’ or ‘Reset to default!’
WARNING
These are complete system resets, not individual extension
resets. Selecting ‘Reset!’ (warm reset) will reset the system and
cut off all established calls. Selecting ‘Reset to default!’ (cold
reset) will reset the system, cut off all established calls and
remove all programming from the system.
85
B
Troubleshooting
This appendix takes you through a step-by-step procedure to help
you resolve problems that you may encounter when installing or
using Mitel 1000.
Troubleshooting your Cordless Phone
Problem(s)
No dialing tone
when pressing
.
icon is flashing.
When the handset is
placed on the
charger, no beep is
heard.
Battery icon
remains empty
although the
handset has
charged
for 24 hours.
Possible Causes
You are too far from the base
unit.
- Battery is low (low battery icon
is displayed).
- The handset is not registered.
If the handset is unregistered, it
displays UNREGISTERED.
- The handset is out of range.
Solutions
Move closer to the
base unit.
Charge the battery.
- The handset is not placed
properly on the base unit or
charger.
- The charging contacts are
dirty.
- The handset tone is turned off.
- The handset’s power is turned
off before placing it on the
charger.
- Handset battery is defective.
- Take the handset off
the base unit and put it
back again.
- Clean the charging
contacts with a clean
and dry cloth.
- Turn on the handset
tone from the Sounds
Menu.
- Please contact your
supplier to purchase a
new rechargeable
battery.
- Check to make sure
the battery icon is
scrolling.
- Handset is not placed properly
on the base unit or charger.
- Register the handset.
See page 14
- Move closer to the
base unit.
No symbol on the
display.
Bad audio quality
(crackles, echo,
etc.)
- Battery is uncharged.
- Charge battery.
- Interference from nearby
electrical appliance.
- Mitel 1000 unit is installed in a
room with thick walls.
- The handset is too far from
the base unit.
The phone does
not ring when a call
comes in.
- The ringer is turned off.
- The phone is not programmed
to ring
- Try plugging the base
unit to a different
location.
- Install the base unit in
a different room.
- Move closer to the
base unit.
- Turn on the ringer.
- Program the phone to
ring for Incoming Calls.
See Page 67.
86
Troubleshooting the PABX
No incoming calls
Check that all phones programmed to ring are not programmed for
DND or Forward.
External calls blocked
If you cannot get outgoing access on a 2-wire telephone, move a
Desk Phone to the extension. If it shows EXTN LOCK, the
extension has been locked and you will need the unlock code to
unlock it. See extension lock on Page 39.
No extension dial tone
Check that the extension has not been disconnected through
programming. See page 80 for programming from the programming
Desk Phone.
Not seizing a line for outgoing calls
Check if the line is equipped in programming. See 80 for
programming from the programming Desk Phone.
Check that the key is programmed for line access, see Desk Phone
key programming on page 25.
Phone reset
Remember the simple phone reset code 739, which can be dialed
from any extension phone.
Caller ID Store is showing answered calls only. I want all calls
to be shown
With Caller ID activated in both the telephone exchange and on the
Mitel 1000 you can choose to have all incoming callers telephone
numbers added to a ‘Caller ID Store' or just the unanswered calls.
These can be viewed on the Mitel 1000 Desk Phone.
In default the system is set to only store unanswered calls.
This can be changed in System Programming see page 64.
Power Fail problems
If there is no electrical power connected to your Mitel 1000 and you
wish to make or receive external calls, you will need to connect a
standard telephone in to the Power Fail socket found on the back of
the Mitel 1000. There will be no internal service, no Broadband
connection,
Caller ID is not working
For Caller ID service to work on standard CO lines it has to be
enabled in both the telephone exchange and on the Mitel 1000
system. If the service is provided on the CO line it must be
programmed in the Mitel 1000. See 83 for programming from the
programming Desk Phone.
When setting the system time it does not update immediately
The time and date will not change until all external calls in progress
when the programming change is made have finished.
Is there any way of retrieving deleted messages?
87
Unfortunately there is no facility to retrieve DELETED Voicemail
messages.
Noise from the Desk Phone speaker.
There is an option on the Mitel 1000 to play the music you provide
for music on hold through the Desk Phone speakers when the Desk
Phone is not being used. This feature can only be used when you
provide an external music source. If the feature is turned on and an
external music source is not provided the Desk Phone speakers
may make a low-level noise. To stop this, program the feature off.
Do this by selecting the Program key on the Desk Phone, scroll
down and select 'Background music' and select the 'OFF' option.
Desk Phone not working in another extension
If the Mitel 1000 system wiring has been extended a Desk Phone
can only be connected to any of the other hard-wired extensions if
the correct wires have been extended through to the telephone
socket. The Desk Phone requires more wires to work than an
ordinary telephone. See page 13 for wiring instructions.
Desk Phone ‘Speakerphone’ does not appear to work
The Desk Phone has probably been programmed for headset use.
Select the Program key and scroll to Headset mode. Select
Headset mode and select Headset off. Headset mode should only
be set on when a headset is connected to the headset connection
on the Desk Phone and this is to be used instead of the handset.
88