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Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.
UP407
4-Line Office Phones
Cordless Handset
BC
Abridged user’s manual
Congratulations
on your purchase of this VTech product. Before using this product, please read the Important safety information.
This abridged user’s manual provides you with the basic installation and setup instructions. You may refer to the online complete user’s manual for complete installation and operation instructions at businessphones.vtech.com.
For customer service or product information, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
Model number: ErisBusinessSystem™ UP407
Type: 4-Line Office Phones Cordless Handset
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your VTech product can be found on the bottom of the telephone base.
Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.
Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
TIA-1083
T
ErisBusinessSystem™ is a trademark of VTech Communications, Inc.
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Safety information
• Read and understand all instructions in the user’s manual. Observe all markings on the product.
• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
• Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning.
If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.
• Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.
• If this product does not operate normally, see the Troubleshooting section of the online complete user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the
Limited warranty section on pages 37-39. Do not
open this product except as directed in the user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.
• Replace backup battery only as described in the user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.
• This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.
Caution:
• Use only the power adapter and rechargeable battery provided with this product. To obtain a replacement, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial
1 (800) 267-7377.
• N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent. Pour commander un bloc-piles, composez le 1 (800) 267-7377 ou visitez notre site Web au businessphones.vtech.com.
i
Important safety information
Especially about cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
• Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch.
Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
• Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickelmetal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. You may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.
ii
Important safety information
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug
Administration, WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
iii
Parts checklist
Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.
UP407
4-Line Office Phones
Cordless Handset
BC
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Abridged user’s manual
Abridged user’s manual
Cordless handset Battery compartment cover
Battery for cordless handset
Charger for cordless handset with power adapter installed iv
Table of contents
Handset overview ........................ 1
Handset screen icons .................. 4
Alert tones and lights ................... 5
Alert tones ................................ 5
Indicator lights .......................... 5
Charger installation ...................... 6
Battery installation and charging ................................... 7
Wall mount installation ................. 9
Adding and registering a handset .................................. 11
Deregistering a handset ............ 14
Telephone setup ........................ 16
Ringer volume ........................ 16
Ringer tone ............................. 17
LCD Language ....................... 18
Key tone ................................. 19
LCD contrast .......................... 19
Telephone operation .................. 20
Making and ending a call ........ 20
On hook dialing (predialing) ... 20
Using the speakerphone ........ 20
Answering a call ..................... 21
Temporary ringer silencing ..... 21
Redial ..................................... 21
Options while on calls ................ 22
Call waiting ............................. 22
Volume control ........................ 22
Mute ....................................... 22
Conference call .......................... 23
Intercom ................................. 24
B. Join a call in progress ........ 24
Intercom ..................................... 25
Make an intercom call to an extension ................................ 25
Answer an intercom call ......... 25
End an intercom call ............... 25
Answer an incoming call during an intercom call ........... 25
Create directory entries ............. 26
Create a new directory entry ....................................... 26
Review directory entries ......... 26
Search directory ........................ 27
Search by name ..................... 27
Caller ID operation ..................... 28
Review the caller ID information ............................. 28
Dial a call history entry ........... 28
v
Table of contents
Private mailbox setup ................ 29
Announcement ....................... 29
Answering system operation ..... 30
Visual message waiting indicator .................................. 30
Message playback .................. 30
Troubleshooting ......................... 31
Maintenance .............................. 33
FCC Part 68 and ACTA ............. 34
FCC Part 15 ............................... 36
Limited warranty ........................ 37
Technical specifications ............. 40
vi
Getting started
Handset overview
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Charge light
• On when the handset is charging in the charger.
Softkeys (2)
• Press to select a menu item displayed above the key.
LINE 1/LINE 2/LINE 3/LINE 4
• Press to make a call on the desired line.
• Press to answer a call.
INT
• Press to make an intercom call when in idle.
REDIAL/PAUSE
• Press to view the last 10 numbers dialed.
/SPEAKER
• Press to turn on the handset speakerphone. Press again to resume normal handset use.
1
Getting started
Handset overview
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VOL/ DIR
• Press to scroll up while in menus.
• During a call, press to increase the listening volume.
• Press to show directory entries when the telephone is not in use.
MENU/SELECT
• Press to enter the menu.
• While in a menu, press to select an item or save an entry or setting.
OFF/CANCEL
• While using menus, press to return to idle mode.
• During a call, press to hang up.
VOL/ CID
• Press to scroll down while in menus.
• During a call, press to decrease the listening volume.
• Press to show the caller ID history when the telephone is not in use.
MUTE/DELETE
• During a call, press to mute the microphone.
• While predialing, press to delete digits.
• While reviewing the directory entry, press to delete an individual entry.
• While entering or editing a directory entry, press to erase a digit or character.
2
Getting started
Handset overview
Belt clip
Main menu
+06
Ringers
BACK SELECT
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Main menu
• Ringers
• Phone Settings
Using menus
• Press MENU/ SELECT or MENU to show the first menu item, Ringers.
• Press or to scroll through menu items.
• Press MENU / SELECT or SELECT to select or save changes to a highlighted menu item.
• Press OFF /CANCEL or BACK to cancel an operation, exit the menu display or return to the idle screen.
3
Getting started
Handset screen icons
L1 L2 L3
MUTE
NEW
L4
Telephone lines - On steadily when line 1, line 2, line 3, or line 4 is in use on this handset, or flashes when there is an incoming call.
Ringer off - On steadily when the ringer volume is set to OFF.
Headset - On steadily when using a corded headset.
Speakerphone - On steadily when using the speakerphone.
Mute - Microphone is muted.
New caller ID log - Missed and new calls.
4
Getting started
Alert tones and lights
Alert tones
One beep
Five beeps
There is an incoming call waiting.
The telephone has completed the command successfully.
Indicator lights
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Charge light
• On when the handset is charging in the charger.
Large Lighted Display
LINE 1/LINE 2/LINE 3/LINE 4
• On when the telephone line is in use.
• Flashes when there is an incoming call.
Backlight (lighted display and dial pad)
• On when the handset is lifted from the charger.
• On when a key is pressed.
/SPEAKER light
• On when the speakerphone is in use.
5
Getting started
Charger installation
The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
Install the charger as shown below.
Plug the power adapter into an electrical outlet not controlled by a wall switch.
NOTE: Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.
6
Getting started
Battery installation and charging
Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep the handset in the charger when not in use. The battery is fully charged after
11 hours of continuous charging.
See the table on the Technical
specification on page 40 for battery operating times.
If the screen is blank, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. When the battery is low, the handset shows Low battery and a flashing .
Battery indicators
The screen is blank or shows Place in charger and flashes.
The screen shows
Low battery and flashes.
The screen shows
EXT XX. (XX represents the extension number of its registered device).
Battery status
The battery has no or very little charge. The handset cannot be used.
Battery has enough charge to be used for a short time.
Battery is charged.
Action
Charge without interruption (at least
30 minutes).
Charge without interruption (at least
30 minutes).
To keep the battery charged, place the handset in the charger when not in use.
7
Getting started
Battery installation and charging
Install the battery as shown below.
1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated.
2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
3. Charge the handset by placing it face forward in the charger.
The charge light is on when charging.
1 2 3
The charge light turns on.
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NOTES:
• Use only the supplied rechargeable battery or replacement battery (model
BT166342). To order a replacement battery, visit our website at
businessphones.vtech.com, or call 1 (800) 595-9511. In Canada, dial
1 (800) 267-7377.
• N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent (modèle
BT166342). Pour commander un bloc-piles, composez le 1 (800) 267-7377 ou visitez notre site Web au businessphones.vtech.com.
• If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.
8
Getting started
Battery installation and charging
Getting started
Wall mount installation
The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10mm screws and wall anchors (not provided) to hold the charger in place. The screws and wall anchors are available for purchase in many hardware or consumer electronics retailers. You might need a professional to install the charger.
To mount the charger on the wall
1. Use a pencil to mark the desired positions of the two holes on the wall, make sure the space between the two holes is 30mm.
Drill two holes in the wall according to the marks.
Screw spacing 30mm
(1.18 inches)
2. If you drill the holes into a stud, go to step 3.
-OR-
If you drill the holes into an object other than a stud, insert the wall anchors (not provided) into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall.
9
Getting started
Wall mount installation
3. Insert the screws (not provided) into the holes and tighten them until only 1/4 inch of the screws are exposed.
4. Align the holes at the back of the charger with the screws on the wall and slide the charger down until it locks into place.
10
Getting started
Adding and registering a handset
You must register this UP407 cordless handset with the UP416 console or UP406 deskset before use. Each UP416 or UP406 supports only one cordless handset. When first purchased, the handset shows Choose Handset in Registration at base menu.
Put handset on cradle to register.
If the handset does not have enough power to proceed with the registration, you need to charge the new handset for at least five minutes (see
Battery installation and charging on pages 7-8).
Start registration when the handset screen shows Choose
Handset in Registration at base menu. Put handset on cradle
to register.
11
Getting started
Adding and registering a handset
To register a handset to your UP416 console
1. Make sure the cordless handset is out of the charger and the screen shows Choose
Handset in Registration at base menu.
Put handset on cradle to register.
2. On the UP416 console, press MENU /SELECT.
3. Press or to scroll to Registration, then press MENU/ SELECT or /SKIP.
4. Press MENU/ SELECT again or press
/SKIP to select Handset. The UP416 console screen shows Registering handset... (Put handset on cradle
to start).
5. Place the unregistered handset into the charger. The handset screen displays
Registering... Please wait during registration. The handset beeps once and begins registering to the UP416 console.
It takes up to 60 seconds to complete the registration. When the registration is successful, the UP416 console shows
Handset registered.
Choose Handset
in Registration at base menu.
Put handset on cradle to register
Ringers
Set Date/time
One Touch
Phone Settings
System Setup
>Registration
Customer Support
Registration
>Handset
DECT Headset
Deregistration
NOTE: If the registration is not successful, the console returns to the previous screen. To reset the handset, remove the handset from the charger. Wait for about two minutes, then try the registration process again.
Registering handset...
(Put handset on cradle to start)
12
Getting started
Adding and registering a handset
To register a handset to your UP406 deskset
1. Make sure the cordless handset is out of the charger and the screen shows Choose
Handset in Registration at base menu.
Put handset on cradle to register.
Choose Handset
in Registration at base menu.
2. On the UP406 deskset, press MENU /SELECT.
3. Press or to scroll to Registration, then press MENU/ SELECT or /SKIP.
4. Press MENU/ SELECT again or /SKIP to select Handset. The UP406 deskset screen shows Registering handset...
(Put handset on cradle to start).
5. Place the unregistered handset into the charger. The handset screen displays
Registering... Please wait during registration. The handset beeps once and begins registering to the UP406 deskset.
It takes up to 60 seconds to complete the registration. When the registration is successful, the UP406 deskset shows
Handset registered.
NOTES:
Put handset on cradle to register
Phone Settings
System Setup
>Registration
Customer Support
Registration
>Handset
DECT Headset
Deregistration
Registering handset...
(Put handset on
cradle to start)
• If the registration is not successful, the deskset returns to the previous screen.
To reset the handset, remove the handset from the charger. Wait for about two minutes, then try the registration process again.
• We recommend you avoid using the deskset and the cordless handset at the same time.
13
Getting started
Deregistering a handset
You may need to deregister your cordless handset when you have a registered handset and need to replace one. Please read all the instructions on this page before beginning the deregistration process.
Please make sure the telephone system is not in use before deregistration.
To deregister the cordless handset from the UP416 console
1. On the console, press MENU /SELECT .
2. Press or to scroll to Registration, then press MENU/ SELECT or /SKIP.
3. Press or to scroll to Deregistration, then press MENU/ SELECT or /SKIP.
4. The screen shows Deregister all
devices? Press ‘SELECT’ to confirm.
Press MENU/ SELECT to confirm.
5. The process takes up to 10 seconds to complete. The console shows
Handset deregistered. DECT Headset
deregistered. and there is a confirmation tone when the deregistration is successful.
Ringers
Set Date/time
One Touch
Phone Settings
System Setup
>Registration
Customer Support
Registration
Handset
DECT Headset
>Deregistration
NOTE: To register a cordless handset to your
UP416 console again, refer to the registration
Deregister all devices?
Press ‘SELECT’ to confirm
14
Getting started
Deregistering a handset
To deregister the cordless handset from the UP406 deskset
1. On the deskset, press MENU /SELECT .
2. Press or to scroll to Registration, then press MENU/ SELECT or /SKIP.
3. Press or to scroll to Deregistration, then press MENU/ SELECT or /SKIP.
4. The screen shows Deregister all
devices? Press ‘SELECT’ to confirm.
Press MENU/ SELECT to confirm.
5. The process up to 10 seconds to complete the deregistration. The deskset shows Handset deregistered. DECT
Headset deregistered. and there is a confirmation tone when the deregistration is successful.
Phone Settings
System Setup
>Registration
Customer Support
Registration
Handset
DECT Headset
>Deregistration
Deregister all devices?
Press ‘SELECT’ to confirm
NOTE: To register a cordless handset to your UP406 deskset again, refer to
the registration information on page 13.
15
Telephone settings
Telephone setup
Ringer volume
Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the handset screen. The handset stores the volume setting for all lines.
1. When the handset is idle, press MENU /SELECT or MENU .
2. Press MENU/ SELECT or SELECT to select
Ringers.
3. Press MENU/ SELECT or SELECT again to select Ringer volume.
4. Press DIR or CID on the handset to adjust the ringer volume, or press OFF to turn the ringer off.
5. Press MENU/ SELECT or SET to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press OFF /CANCEL.
Ringers
Phone settings
BACK
BACK
SELECT
Ringers
Ringer Volume
Ringer Tone
SELECT
Ringer Volume
NOTE: The ringer volume also determines the ringer volume for intercom calls. If the handset ringer volume is set to off, that handset is silenced for all incoming calls, including intercom calls.
OFF SET
16
Telephone settings
Telephone setup
Ringer tone
Use this feature to choose one of the ten ringer tones. You can choose different ringer tones for different lines so you can easily identify which line is calling.
1. When the handset is idle, press MENU /SELECT or MENU .
2. Press MENU/ SELECT or SELECT to select
Ringers.
3. Press DIR or CID to scroll to Ringer tone, then press MENU/ SELECT or SELECT .
4. Press DIR or CID to select the desired line
( Line 1, Line 2, Line 3 or Line 4), then press
MENU/ SELECT or SELECT .
5. Press DIR or CID to select a desired ringer tone.
6. Press MENU/ SELECT or SELECT to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press OFF /CANCEL or BACK .
7. Repeat steps 4-6 above to choose ringer tones for other lines if desired.
Ringers
Ringer Volume
BACK
Line 2
Line 3
Line 4
Tone 2
Tone 3
Tone 4
SELECT
Ringer Tone
BACK SELECT
Ringer Tone
BACK SELECT
17
Telephone settings
Telephone setup
LCD Language
This feature allows you to change the language used for handset displays. By default, the language is set to English.
1. When the handset is idle, press MENU /SELECT or MENU .
2. Press DIR or CID to scroll to
Phone Settings, then press MENU/ SELECT or SELECT .
3. Press MENU/ SELECT or SELECT again to select LCD Language.
4. Press DIR or CID to scroll to English,
Français or Español.
5. Press MENU/ SELECT or SELECT to save the setting and return to the previous menu.
You hear a confirmation tone. To exit without making changes, press OFF /CANCEL or BACK .
Ringers
BACK SELECT
Phone Settings
Home Area Code
Key Tone
LCD Contrast
BACK SELECT
LCD Language
BACK SELECT
18
Telephone settings
Telephone setup
Key tone
The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys.
1. When the handset is idle, press MENU /SELECT or MENU .
2. Press DIR or CID to scroll to Phone Settings, then press MENU/ SELECT or SELECT .
Phone Settings
LCD Language
Home Area Code
Key Tone
LCD Contrast
3. Press DIR or CID to scroll to Key Tone, then press MENU/ SELECT or SELECT .
4. Press DIR or CID to scroll to On or Off.
5. Press MENU/ SELECT or SELECT to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF /CANCEL or BACK .
BACK
Off
SELECT
Key Tone
BACK SELECT
LCD contrast
Use this feature to adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions.
1. When the handset is idle, press MENU /SELECT or MENU .
2. Press DIR or CID to scroll to
Phone Settings, then press MENU/ SELECT or SELECT .
3. Press DIR or CID to scroll to LCD Contrast, then press MENU/ SELECT or SELECT .
4. Press DIR or CID to scroll to the desired screen contrast level ( Level 1 - Level 8).
5. Press MENU/ SELECT or SELECT to save the setting. You hear a confirmation tone. To exit without making changes, press OFF /CANCEL or BACK .
Phone Settings
LCD Language
Home Area Code
Key Tone
BACK
LCD Contrast
Level 1
Level 2
Level 3
Level 4
BACK
SELECT
SELECT
19
Telephone operation
Telephone operation
Making and ending a call
To make a call:
1. Press the desired line key ( LINE 1-LINE 4).
2. Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).
To end a call:
• Press OFF/ CANCEL or return the handset to the charger to hang up.
-OR-
• Press the corresponding line key ( LINE 1-LINE 4) to hang up.
NOTE: The elapsed time is not affected by accessing services from your telephone service provider.
On hook dialing (predialing)
1. Enter the telephone number. Press MUTE /DELETE to make corrections.
2. Press the desired line key LINE 1-LINE 4 to dial the call.
Using the speakerphone
During a call, press /SPEAKER to switch between handsfree speakerphone and normal handset use. Press OFF/ CANCEL to hang up.
20
Telephone operation
Telephone operation
Answering a call
To answer a call:
Press any line key ( LINE 1-LINE 4).
-OR-
Press /SPEAKER on the cordless handset to answer using the speakerphone.
Temporary ringer silencing
Press SILENCE while the telephone is ringing to silence the ringer temporarily on the handset only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.
Redial
The handset shares the same redial memory with its registered console or deskset. The memory can hold the last 10 telephone numbers dialed (up to 30 digits) from the handset and its registered console or deskset.
To view and dial the 10 most recently dialed numbers:
1. Press REDIAL/ PAUSE to enter the redial list and display the summary with the total number of redial numbers.
2. Press REVIEW , then press DIR or CID to view the last
10 called numbers.
3. Press OFF/ CANCEL to exit the redial list.
To redial a number:
When the desired number displays on the screen, press DIAL or the desired line key ( LINE 1-LINE 4) to dial
21
Telephone operation
Options while on calls
Call waiting
If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are on a call.
• Press FLASH to put your current call on hold and take the new call.
• Press FLASH at any time to switch back and forth between calls.
Volume control
Use this feature to set the listening volume to one of six levels for the handset and speakerphone. While on a call, press
VOL or VOL to adjust the listening volume.
NOTE: Handset and speakerphone volume settings are independent.
Mute
+06
Use this feature during a telephone conversation to silence
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the microphone. You can hear the caller, but the caller cannot hear you.
To mute a call:
• Press MUTE/ DELETE . When mute is on, the screen displays MUTE.
To take a call off mute:
• Press MUTE/ DELETE again and resume speaking.
22
Telephone operation
Conference call
Conference calls
The handset can support 3-way conference with a maximum of one outside call and two system extensions (including the initiating party), or two outside calls and the handset itself. The outside call must be established first because an intercom call cannot be placed on hold.
There are two ways to establish a conference call.
A. Inviting parties using Intercom
The party who initiates the conference invites other system extensions to join the conference by using intercom after establishing the first outside call.
-OR-
B. Join a call by answering an intercom call
Other system extensions can join the call in progress by pressing the line key which is currently in use for the conference to join the call.
23
Telephone operation
Conference call
A. Inviting parties using Intercom
1. Make or answer an outside call.
2. Press another available line key to make another outside call.
The original outside call is put on hold. When the external party picks up, you can have a private conversation with that party.
-OR-
Press INT. The outside call is put on hold. Press or to scroll to the desired extension, then press MENU/ SELECT or
SELECT . The called extension picks up the intercom call. You can now have a private conversation with that extension.
3. Press MENU/ SELECT, then press MENU/ SELECT again or
SELECT to select Conference at any time to begin the conference call.
4. Press OFF/ CANCEL to hang up. If the party who initiates the conference call hangs up, the call will be ended. The call will also be ended when all parties hang up.
B. Join a call in progress
1. If the call privacy of the registered UP416 console or UP406 deskset is set to On, turn the setting off before you proceed.
Follow the instructions of To turn call privacy off during a call in the user’s manual of UP416 or UP406.
2. Make or answer an outside call on the handset.
3. Any system extension can join the call by pressing the line key currently in use to join the conference until the maximum capacity is reached.
4. Press OFF/ CANCEL to hang up. The call will be ended when all parties hang up.
NOTE: If the system extension who initiated the call does not turn off the call privacy setting and you try to join that call, the screen displays Unavailable.
24
Telephone operation
Intercom
You can use the intercom feature for conversations between the handset and a console or a deskset.
The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done when the console or deskset is initially set up. The cordless handset shares the same extension as its registered console or deskset.
Make an intercom call to an extension
1. Press INT on the handset when it is idle.
2. Press DIR or CID to scroll to a desired extension, then press
MENU/ SELECT or SELECT .
3. The handset displays Intercom to: XX (XX represents the extension number of destination device) .
Answer an intercom call
When you receive an intercom call, you hear a ringing tone and the handset displays Intercom from: XX (XX represents the extension number of the calling device). Press INT or
/SPEAKER to answer.
End an intercom call
Press OFF/ CANCEL to hang up.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an alert tone.
To answer the call, press the corresponding line key ( LINE 1-
LINE 4).
25
Directory
Create directory entries
Create a new directory entry
Use the following steps to store a name and number in the directory.
1. When the handset is idle, press VOL / DIR.
2. The handset displays Directory XXX
entries. Press ADD NEW to add an entry.
3. The screen displays Enter Name. Use the dialing keys to enter the name (up to
15 characters).
• Press MUTE /DELETE or CLEAR to delete a character.
+06
1((
%#0%'.
• Press 0 to add a space.
4. Press MENU/ SELECT or NEXT to proceed. The screen displays
Enter Number. Use the dialing keys to enter the number (up to
30 digits).
• Press MUTE /DELETE or CLEAR to delete a digit.
5. Press MENU/ SELECT or NEXT to save. The handset displays
Please Wait..., and then you hear a confirmation tone. To exit without making changes, press OFF /CANCEL.
Review directory entries
1. When the handset is idle, press DIR.
2. The handset displays Directory XXX entries. Press REVIEW .
3. Press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name.
4. Press OFF /CANCEL to cancel an operation and return to idle mode.
26
Directory
Search directory
Search by name
Follow the steps below to search for directory entries on the handset.
1. When the handset is idle, press VOL / DIR.
2. Press REVIEW , then press DIR or CID to browse through the directory.
3. When a name appears, press the dial pad keys ( 2-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dial pad key, if there is an entry in the directory beginning with that letter. If there is no entry matching the letter you press, it remains in the current entry.
4. To see other names starting with the letters on the same dial pad key, keep pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:
• If you press 5 (JKL) once, you see Jennifer.
• If you press 5 (JKL) twice, you see Kevin.
• If you press 5 (JKL) three times, you see Linda.
• To view Jessie, press CID while Jennifer is displayed.
27
Caller ID
Caller ID operation
Review the caller ID information
1. When the handset is idle, press VOL / CID.
2. The handset displays Call History
New Calls: XX and Total Calls: XX.
Press REVIEW .
3. Press DIR or CID to review the caller ID information. The caller ID history entries are stored in reverse chronological order, starting with the most recent entry.
4. To exit without making changes, press
OFF / CANCEL.
+06
1((
%#0%'.
Dial a call history entry
1. When in the caller ID history, press DIR or CID to browse the number you wish to call.
2. Press the desired line key ( LINE 1-LINE 4).
28
Answering system
Private mailbox setup
Announcement
The system plays an outgoing announcement to the caller when the call is answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the
tone.” You can use this announcement or record your own.
You can record an announcement up to 150 seconds.
To record the announcement:
1. When the handset is idle, press ANS SYS .
2. Press DIR or CID to scroll to Private Mailbox, then press
MENU/ SELECT or SELECT .
3. Press MENU/ SELECT or SELECT to select Announcement.
4. Press DIR or CID to scroll to Record, then press
MENU/ SELECT or SELECT .
5. Speak towards the microphone and record your announcement.
The screen displays Record OGM and the time elapsed. Press
MENU/ SELECT to stop recording.
29
Answering system
Answering system operation
Visual message waiting indicator
The handset displays XX New message(s) when there are new messages and/or memos in the central and private mailbox of its registered console, or in the private mailbox of its registered deskset.
Message playback
From the handset, you can play the messages in the private mailbox.
You can choose to listen to the new messages or all messages recorded in the private mailbox. All messages are played in chronological order.
When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. After the last message, you hear, “End of the
messages.”
To listen to messages in the mailbox:
1. While the telephone is idle, press ANS SYS on the handset.
2. Press MENU /SELECT or SELECT to select Play Messages.
3. Press DIR or CID to choose Play new msgs to play the new message only or Play all msgs to play all the messages in the mailbox.
4. Press MENU/ SELECT to play the messages.
5. The system announces the number of new or missed messages in the mailbox.
Options during playback
When a message is playing on the handset:
• Press SKIP to skip to the next message.
• Press REPEAT to repeat the current message. Immediately press REPEAT after the date and time announcement to hear the previous message.
• Press 5 to stop.
30
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377
The handset registration is unsuccessful.
• Follow the handset registration instructions to register the handset again (see To register a handset to your UP416
console or To register a handset to your UP406 deskset).
My telephone doesn’t work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely into the cordless handset.
• Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks.
• Make sure you plug the Ethernet cable securely and firmly into the console and a router.
• Charge the battery in the cordless handset for at least 11 hours.
For optimum daily performance, return the cordless handset to the charger when not in use.
• If the battery is depleted, charge the handset for at least
30 minutes before you use it.
• You may need to purchase a new battery. Refer to Battery
installation and charging section.
31
Appendix
Troubleshooting
There is no dial tone.
• Try all the suggestions above.
• Move the cordless handset closer to the console or deskset. You may have moved out of range.
• If the previous suggestions do not work, disconnect the telephone line from the console and connect it to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.
• Your line cord may be defective. Try installing a new line cord.
I cannot dial out.
• Try all the suggestions above.
• Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the console or deskset and produce a dial tone. This is normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly. If you cannot eliminate the background noise, try muting the cordless handset before dialing, or dialing from another room with less background noise.
• If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).
I cannot switch a call from the cordless handset to the console or deskset.
• Make sure the system has only one line operating. You cannot switch the call from the cordless handset to the console or deskset if there is more than one telephone line in operation.
32
Appendix
Maintenance
Taking care of your telephone
• Your cordless telephone contains sophisticated electronic parts, so you must treat it with care.
• Avoid rough treatment.
• Place the corded handset down gently.
• Save the original packing materials to protect your cordless telephone if you ever need to ship it.
Avoid water
• You can damage your cordless telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the cordless telephone near a sink, bathtub or shower.
Electrical storms
• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.
Cleaning your telephone
• Your cordless telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap.
• Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water,
DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND
TELEPHONE LINE CORDS FROM THE WALL, then pull the unit out by the unplugged cords.
33
Appendix
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments
(ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called.
The REN for this product is encoded as the 6th and 7th characters following the
US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.
34
Appendix
FCC Part 68 and ACTA
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the
Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
This Class B digital apparatus complies with Canadian requirement:
CAN ICES-3 (B)/NMB-3(B).
35
Appendix
FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm
(8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
For body worn operation, this handset has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
36
Appendix
Limited warranty
1. What does this limited warranty cover?
The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United
States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective
PRODUCT”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a materially defective PRODUCT.
If we repair the PRODUCT, we may use new or refurbished replacement parts. If we choose to replace the PRODUCT, we may replace it with a new or refurbished
PRODUCT of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at VTech’s option, is your exclusive remedy. VTech will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately
30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for TWO (2) YEARS from the date of purchase. If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original two-year limited warranty; whichever is longer.
37
Appendix
Limited warranty
4. What is not covered by this limited warranty?
This limited warranty does not cover:
• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or
• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of VTech; or
• PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
• PRODUCT to the extent that the problem is caused by use with non-VTech accessories; or
• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
• PRODUCT purchased, used, serviced, or shipped for repair from outside the
United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or
• PRODUCT returned without a valid proof of purchase (see item 6 below); or
• Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.
5. How do you get warranty service?
To obtain warranty service, visit businessphones.vtech.com or call
1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual; a check of the
PRODUCT’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. VTech will return repaired or replaced PRODUCT under this limited warranty to you.
Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.
38
Appendix
Limited warranty
6. What must you return with the PRODUCT to get warranty service?
You must:
• Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and
• Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and
• Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and VTech.
It supersedes all other written or oral communications related to this PRODUCT.
VTech provides no other warranties for this PRODUCT. The warranty exclusively describes all of VTech’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
39
Appendix
Technical specifications
RF frequency band
Channels
Operating temperature
Handset voltage
Charger voltage
(AC adapter output)
1921.536MHz - 1928.448MHz
5
32°F - 122°F
0°C - 50°C
2.4V 550mAh Ni-MH battery
6VAC @300mA
Operation
Talk time (cordless handset)
Operating time*
Up to seven hours
Talk time (cordless handset speakerphone) Up to five hours
Standby Up to seven days
* Operating times vary depending on your actual use and the age of the battery.
DECT 6.0 digital technology
Digital Enhanced Cordless Telecommunications (DECT) 6.0 is a new frequency band that transmits your voice across multiple channels. This technology provides superior quality of voice and sound, high protection against wiretapping and excellent range, while not interfering with wireless routers.
Telephone operating range
This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office.
40
Designed to fit your home.
And your life.
VTech Communications, Inc.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2014 VTech Communications, Inc.
All rights reserved. 04/14. UP407_ACIB_V1.0
Document order number: 91-007445-010-100
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