Creative DSL 7410 Installation guide

Installation Guide
Creative DSL USB 7410
RFC1483
Table of Contents
1.
INTRODUCTION............................................................................................................................................... 3
1.1.
MINIMUM SYSTEM REQUIREMENTS ............................................................................................................... 3
1.2.
HARDWARE INSTALLATION ........................................................................................................................... 4
Jacks on your Creative DSL 7410......................................................................................................................... 4
Indicator LEDs...................................................................................................................................................... 5
Hardware Installation........................................................................................................................................... 6
2.
3.
1.3.
INSTALLATION CD-ROM .............................................................................................................................. 7
1.4.
BEFORE INSTALLATION .................................................................................................................................. 7
INSTALLATION IN WINDOWS 98 ................................................................................................................ 9
2.1.
INSTALLING THE DSL 7410 DEVICE DRIVER ................................................................................................. 9
2.2.
SETTING UP THE DSL NETWORK CONNECTION (OPTIONAL) ........................................................................ 17
2.3.
UNINSTALLING THE DSL 7410 .................................................................................................................... 22
APPENDIX........................................................................................................................................................ 25
3.1.
APPENDIX A – DSL STATUS ICON ............................................................................................................... 25
3.2.
APPENDIX B - TROUBLESHOOTING .............................................................................................................. 27
4.
FCC REGISTRATION INFORMATION FOR USERS............................................................................... 29
5.
CONTACT INFORMATION .......................................................................................................................... 31
6.
WARRANTY INFORMATION ...................................................................................................................... 33
7.
REGISTRATION CARD ................................................................................................................................. 35
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Creative DSL USB 7410
RFC1483
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Installation Guide
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RFC1483
1. INTRODUCTION
Creative DSL USB 7410 is developed to bring modem users into the digital era by
providing high-speed Internet connections using their current phone lines. An interface
via USB connection and extremely simple hardware installation allows Creative DSL
7410 users to quickly setup and configure their DSL network.
This user’s guide provides information on how to setup and configure the Creative DSL
USB 7410 in Windows 98. Before starting the device driver installation, it is essential
that you carefully review the following sections:
1.1
1.2
1.3
1.4
1.1.
Minimum System Requirements
Hardware Installation
Installation CD-ROM
Before Installation
Minimum System Requirements
The Creative DSL USB 7410 requires the following system:
•
•
•
•
•
•
•
•
•
Pentium II 233 or higher IBM compatible PC
Windows 98 Operating System
32MB of RAM
20MB free hard disk space
One available USB port
CD-ROM drive for DSL 7410 driver installation
Subscribed service with a DSL service provider
One RJ-11 phone cable: connects DSL 7410 to a DSL service-ready phone line
(supplied with package)
Optional: User may also need access to the Windows 98 installation CD-ROM.
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RFC1483
1.2.
Hardware Installation
This section provides information about the components of your Creative DSL 7410 as
well as the hardware installation. It includes the following:
•
•
•
Jacks on your Creative DSL 7410
Indicator LEDs
Hardware Installation
Jacks on your Creative DSL 7410
Located at the rear panel of your Creative DSL 7410 (see illustration below) are several
connectors which allow you to attach the PC and telephone set to your DSL 7410.
LINE jack
(to a telephone line)
USB jack
(to your PC USB port)
PHONE jack
(to a telephone set)
The rear view of your Creative DSL 7410
LINE jack
Using the provided phone cable, connect your telephone line from the wall jack to the
line jack, located at the rear of your DSL 7410.
PHONE jack
The phone jack (PHONE) allows you to connect a phone set to your Creative DSL 7410.
USB jack
The USB connector allows you to connect your DSL 7410 to a PC while the system is
still on.
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Indicator LEDs
Your Creative DSL 7410 features Indicator LEDs which provide your DSL line
connection status. Refer to the following illustration and table for the definition of each
LED.
The front view of your DSL 7410
LED
POWER
HS
LINK
Descriptions
On when your DSL 7410 is connected to a power source.
Flashing when trying to establish a connection to the
DSL service provider.
On once DSL line is connected and your DSL 7410 is
ready.
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RFC1483
Hardware Installation
Simply connect your Creative DSL 7410 (to the devices shown) as follows.
*Your DSL 7410 is required to be connected with a DSL
service subscribed line.*
From PHONE jack
to a telephone set
From your DSL
7410 USB jack to
your PC USB
port
From LINE jack
to a DSL service
subscribed
telephone line
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1.3.
Installation CD-ROM
Your Creative DSL USB 7410 comes with an installation CD-ROM. Make sure you
have this CD with you when you are ready to install the driver. The device driver for
your Creative DSL 7410 can be found under the folder named Driver.
1.4.
Before Installation
Before starting the DSL device driver installation, it is very import to ensure that all the
followings are in place:
•
•
•
Subscription to a DSL service provider.
Obtain all necessary networks setting values, such as VPI and VCI values,
from your DSL service provider.
Connect your DSL 7410 to a DSL service-ready phone line.
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RFC1483
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2. INSTALLATION IN WINDOWS 98
This section provides you with instructions on how to install the device driver of your
Creative DSL USB 7410. It is organized as follows:
2.1
2.2
2.3
2.1.
Installing the DSL 7410 Device Driver
Setting up the DSL Network Connection (optional)
Uninstalling the DSL 7410
Installing the DSL 7410 Device Driver
While your PC is on, connect the Creative DSL USB 7410 to the PC via the USB
connector. The Windows 98 Plug-and-Play will automatically detect your Creative DSL
7410 as a new device and start an installation dialog box similar to the one shown below.
Click on Next to continue.
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RFC1483
A dialog box similar to the one shown below appears.
Select ‘Search for the best driver for your device. (Recommended)’ and click on Next to
continue.
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RFC1483
A dialog box such as the one below appears. At this time insert the provided Creative
DSL USB 7410 Installation CD-ROM. Select ‘Specify a location’ and type in the path
for the drivers, for example ‘E:\Driver’ or ‘D:\Driver’.
Click on Next to continue.
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A dialog box similar to the one below will appear.
At this time, a dialog box will appear for you to enter the specific VPI and VCI values
provided by your DSL Service Provider. Click OK to continue.
Enter VPI and VCI values provided by your DSL Service Provider
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ATTENTION!
Depending on your DSL Service Provider, your VPI/VCI settings may already be
preset. In this case, the VPI/VCI window, as shown below, will not appear.
Continue to the next page to complete your Creative DSL USB 7410 installation.
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At this time, your PC may ask you to insert the Windows 98 CD-ROM. A dialog box
such as the one below will appear. Insert your Windows 98 CD-ROM into the CD-ROM
drive and click OK to continue.
During this process, your PC may display the message ‘The file dhcpcsvc.dll on
Windows 98 Second Edition CD-ROM cannot be found’. At this time, please enter in the
correct drive path to your CD-ROM drive (i.e. E:\ or F:\, depending on where your CDROM drive is located) followed by the words "Win98" and click on OK to continue.
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RFC1483
A dialog box similar to the one below appears confirming your successful installation of
the Creative DSL USB 7410 device driver. Click on Finish to complete the installation.
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To complete your setup, Windows 98 will now prompt you to restart the computer. Click
on Yes to proceed.
Once your computer has restarted in Windows 98, you will notice a small ‘DSL Status’
icon at the bottom right hand corner of your screen. Refer to ‘Appendix A’ for further
information regarding each state of this icon and its specific description.
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2.2.
Setting up the DSL Network Connection (optional)
This section provides you with instructions on how to create an Internet DSL connection.
*Your DSL Service Provider will provide you with the
information necessary to complete the setup of your DSL
Network Connection to their service. Information such as the
IP Address and Gateway settings will be provided. If no such
information is given, then they are not needed. Please DO NOT
modify any of the networking settings other than those
specified by your provider.*
From the desktop, double click on the My Computer icon. Then double click on the
Control Panel icon. A dialog box similar to the one below will appear. Locate the
Network icon and double click it.
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Select the Configuration tab in the ‘Network’ dialog box and highlight
TCP/IP -> Creative DSL DE7410, then click on Properties.
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Choose the IP Address tab, select ‘Specify an IP address’ as shown below, and specify
your IP Address and Subnet Mask as instructed by your DSL provider.
Enter specific values that are provided by your DSL Service Provider.
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Then choose the Gateway tab and also specify the Gateway address provided by your
DSL provider. Click Add to accept the address and then click OK to complete the
network settings.
Enter the Gateway Address provided by your DSL Provider.
If your DSL Service Provider also provide specific DNS configuration values, select
DNS Configuration tab and enter values of Host, Domain, & DNS Server Search
Order.
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Once you’re back in the ‘Network’ window, click OK and a window will pop up
prompting you to restart the computer in order for the changes that you have made to take
effect. Click Yes to proceed with the installation.
Congratulations! You have now successfully installed your Creative DSL USB 7410
7410.
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2.3.
Uninstalling the DSL 7410
This section provides you with instructions on how to uninstall your Creative DSL 7410.
Through the Start menu, scroll up to Programs, then select CREATIVE, and then select
DSL, then finally click on REMOVE.
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A dialog box similar to the one below will appear confirming the uninstallation of the
Creative DSL 7410 driver and utilities. Click on Yes to proceed with the uninstallation.
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RFC1483
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3. APPENDIX
Purpose of this section
This section provides additional information in regards to your Creative DSL USB 7410.
The appendix is organized as follows:
3.1
3.2
3.1.
Appendix A - DSL Status Icon
Appendix B - Troubleshooting
Appendix A – DSL Status Icon
The ‘DSL Status’ icon is located at the lower right hand corner of your screen in the
System Tray as shown below.
Your Desktop Windows System Tray
Status
Description
Black top icon & Green bottom icon
Flashing Yellow top icon & Black bottom icon
Red cross through DSL Status icon
Indicates modem is connected
Indicates modem is handshaking
Indicates modem is unconnected
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To confirm whether your DSL 7410 is connected, right click on the icon and highlight the
CPE Status, then click it.
DSL installation is confirmed when ‘Show Time’ is observed.
The 'Retrain' button is used to 'test' or 'confirm' the Creative DSL USB 7410's link. One clicked, the modem
will 'retrain' itself by re-establishing the DSL connection.
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RFC1483
3.2.
Appendix B - Troubleshooting
This section provides you with troubleshooting information for solving problems that you
may encounter during installation or normal use.
The DSL 7410 POWER light is off:
Your DSL 7410 is not properly powered by an external power source, check both end
of your DSL 7410 USB cable connection to see if the USB cable is firmly plugged
into both the PC and your DSL 7410.
If the USB cable is plugged properly at both ends, try switching the USB cable to
another USB port on your PC.
If switching the USB port does not resolve your POWER light issue, please contact
Technical Support at (408) 719-5179 for further assistance.
The POWER light is on but nothing else is happening:
Make sure that the RJ-11 phone cable is connected to the LINE jack of your DSL
modem and the other side of the phone cable is plugged into a wall phone jack with
DSL service subscribed.
Verify the Network Settings as specified by your DSL Service Provider.
Check to see if your DSL 7410 drivers have been properly installed. This can be
verified by going through the following steps.
1. CLICK on Start ! Settings ! Control Panel ! Systems ! Device Manager !
and finally Network Adapters. Double click on Network Adapters, and you should
see Creative DSL USB 7410 is listed.
2. If the Creative DSL USB 7410 has a
sign in front of the device, this means that
the drivers were not properly installed. To reinstall the drivers, first you must
uninstall the driver. To do this, click on Start ! Programs ! Creative ! DSL !
Remove. A screen will then pop up saying “Are you sure you want to uninstall the
Creative DSL 7410 DE7410 driver and utilities?” Click Yes. At this time your PC
will reboot. Once your PC has rebooted, the driver will now have to be reinstalled.
Refer back to section 2.1 for further assistance.
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3. If you continue to see the
sign beside the Creative DSL USB 7410 device, contact
Technical Support for further assistance.
The HS Light is off or keeps blinking:
When the HS light is flashing, the modem is attempting to connect to your local
Central Office (CO) to establish a DSL connection. Upon a successful connection,
the HS light should turn off and the green LINK light should be illuminated.
However, if your modem HS light keeps on flashing for minutes long, it is possibly
indicating the followings:
1. HS light is off – Central office equipment might have not turned on properly. Please
contact your DSL Service Provider.
2. HS light keeps on blinking –
a. Too much noise in your phone line causes DSL connection unable to be
established. Try the following two methods:
External interference might have caused noise to your DSL line. Try your
DSL connection a few minutes later.
Attach microfilters to all the phone jacks connected to analog devices, which
share the same line as your DSL connection.
b. If the problem persists, please contact Technical Support.
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4. FCC REGISTRATION INFORMATION FOR USERS
This product is compliant and registered with the CFR47-Part 68 of the Federal Communications
Commission (FCC). The FCC requires us to provide you with the following information:
•
Connection to the nationwide telephone network should be made by using standard modular
telephone jacks, type RJ-11.
•
This equipment may not be used with Party Line Service or with Coin Telephone Lines.
•
You should provide the FCC registration number and Ringer Equivalent Number (REN) of
this product to your telephone company. The REN is useful to determine the number of
devices you may connect to your telephone line and still have all of these ring when your
telephone number is called.
•
If your telephone equipment causes harm to the telephone network, the telephone company
may discontinue your service temporarily. If possible, they will notify you in advance. If
advance notice is not practical, you will be notified as soon as possible. You will have an
opportunity to correct the problem, and you will be informed of your right to file a complaint
with the FCC. Your telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the proper functioning of your product. If such
changes are planned, you will be notified in advance.
•
If it is determined that the equipment still fails to operate properly, the FCC requires that the
unit be disconnected from the telephone line until the problem has been corrected. Repair to
this equipment can only be made by the manufacturer, its authorized agents, or others who
are authorized by the FCC.
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5. CONTACT INFORMATION
Reach us by Phone:
Telephone support is available Monday through Friday, 8:30am to 5:30pm, Pacific Standard
Time. To reach our DSL support by phone, please call:
Broadxent Technical Support Hotline: (408) 719-5179
Reach us by E-Mail:
You may also send your questions and comments to the following e-mail address:
E-mail: info@broadxent.com
Reach us by Mail:
Broadxent, Inc. – A Creative Company
188 Topaz Street
Milpitas, CA 95035
General Line: (408) 719-5100
General Fax: (408) 262-1390
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6. WARRANTY INFORMATION
Broadxent, Inc. warrants that equipment furnished will be free from defects in material and
workmanship for a period of three (3) years from the confirmed date of purchase of the product
new from the retail location. Upon written notice of any such defect, manufacturer will, at its
option, repair or replace the defective item under the terms of this warranty, subject to the
provisions and specific exclusions listed herein.
This warranty shall not apply to equipment that has been previously repaired or altered outside
our plant in any way. Nor will it apply if the equipment has been used in a manner exceeding its
specifications or if the serial number has been removed.
We do not assume any liability for consequential damages as a result from our product use, and
in any event our liability shall not exceed the original selling price of the equipment.
The equipment warranty of Broadxent, Inc., shall constitute the sole and exclusive remedy of any
Buyer of the manufacturer’s equipment and the sole and exclusive liability of the manufacturer,
its successors or assigns, in connection with equipment purchase and in lieu of all other
warranties expressed implied or statutory, including, but not limited to, any implied warranty of
merchantability or fitness and all other obligations or liabilities of manufacturer, its successors or
assigns.
** Please fill out the next page and mail or fax to Broadxent, Inc. for product registration.
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7. REGISTRATION CARD
Creative DSL USB 7410 Product Registration
Name:
Company:
Address:
City/State/Zip:
Phone:
E-mail:
Serial Number:
Purchased from:
Date of Purchase:
Please cut out the above Product Registration Card and send in with a self-addressed
stamped envelope to:
BROADXENT, INC.
188 TOPAZ STREET
MILPITAS, CA 95035
ATTN: Customer Service
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DISCLAIMER:
© 2000 Broadxent, Inc. All rights reserved.
Broadxent logo is a registered trademark of Broadxent, Inc. in the United States and/or other countries. Creative logo and brand name are
trademarks or registered trademarks of Creative Technology Ltd. in the United States and/or other countries. Microsoft and Windows are
registered trademarks of Microsoft Corporation in the United States and/or other countries. Pentium is a registered trademark of Intel
Corporation. IBM is a registered trademark of IBM Corporation. All other logos and brand names are trademarks or registered trademarks of
their respective holders.
Manual contents and specifications are subject to change without prior notice from Broadxent, Inc.
Creative DSL USB 7410 Installation Guide, pmc rfc1483 v3.0, pn 239-10018.
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