Getting Started Guide
hp workstation zx2000
Document Part Number: A7844-90040
March 2003
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Getting Started Guide
hp workstation zx2000
First Edition (March 2003)
Document Part Number: A7844-90040
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WARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
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CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Important Safety Warnings
Å
WARNING: Avoiding Electrical Shocks. To avoid electrical shock, do not
open the power supplies. There are no user-serviceable parts inside.
To avoid electrical shock and harm to your eyes by laser light, do not
open the DVD laser module. The laser module should be serviced by
service personnel only. Do not attempt to make any adjustment to the laser
unit. Refer to the label on the DVD for power requirements and
wavelength. This product is a class I laser product.
Å
WARNING: Removing and Replacing the Cover. For your safety, never
remove the system side cover without first disconnecting the power cord
from the power outlet and removing any connection to a
telecommunications network. If a Power Protection Device is fitted to your
system, you must shut down your computer using its on/off switch, then
remove the power cord before removing the system’s side cover. Remove
the Power Protection Device cables before any servicing operation. Always
replace the side cover before switching the system on again.
Å
WARNING: Battery Safety Information. There is a danger of explosion if
the battery is incorrectly installed. For your safety, never attempt to
recharge, disassemble, or burn an old battery. Replace the battery with
the same or equivalent type, as recommended by the manufacturer.
The battery in this system is a lithium battery that does not contain any
heavy metals. However, to protect the environment, do not dispose of
batteries in household waste. Return used batteries either to the shop from
which you bought them, to the dealer from whom you purchased your
system, or to HP so that they can either be recycled or disposed of in the
correct way. Returned batteries will be accepted free of charge.
Å
WARNING: Avoiding Burn Injuries. Some parts inside the computer will
be hot. Wait approximately three to five minutes for them to cool down
before touching them.
Ä
CAUTION: Avoiding Static Electricity. Static electricity can damage
electronic components. Turn OFF all equipment before installing an
accessory card. Don’t let your clothes touch any accessory card. To
equalize the static electricity when replacing an accessory card, rest the
accessory card bag on top of the system unit while you are removing the
card from the bag. Handle the card as little as possible and with care.
Ä
CAUTION: Information on Ergonomic Issues. It is strongly recommended
that you read the ergonomics information, available in the “Working In
Comfort” section of this manual, before using your system. You can access
more extensive ergonomics information at: ZZZKSFRPHUJR
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Contents
1 Setting Up and Using Your System
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Getting Started Guide
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Index
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Getting Started Guide
1
setting up and using your system
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Getting Started Guide
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Setting Up and Using Your System
system description
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Getting Started Guide
Setting Up and Using Your System
1
2
3
4
5
6
7
Front Panel, Tower Configuration
7
8 6 54 3 2
1
Front Panel, Rack Configuration
Getting Started Guide
1 Optical drive bays
5 Activity LED
2 Power LED
6 Diagnostic LEDs 1-4
3 Power button
7 Front-access USB connectors
(behind door)
4 System LED
8 Locator LED and Button
(rack-mounted system only)
1–3
Setting Up and Using Your System
rear panel
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Rear Panel Connectors, Tower Configuration
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Rear Panel Connectors, Rack-mounted Configuration
1 Power
5 LAN LEDs
2 Serial ports
6 Built-in LAN and optional
second LAN ports
3 Audio (headphone, microphone) 7 Monitor port(s) on graphics card
4 USB
1–4
Getting Started Guide
Setting Up and Using Your System
setting up your system
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WARNING: If you have any doubt that you can lift the system or monitor
safely, do not try to move them without help.
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WARNING: Metallic particulates can be especially harmful around electronic
equipment. This type of contamination may enter the data center environment
from a variety of sources, including, but not limited to, raised floor tiles, worn
air conditioning parts, heating ducts, rotor brushes in vacuum cleaners or
printer component wear. Because metallic particulates conduct electricity, they
have an increased potential for creating short circuits in electronic equipment.
This problem is exaggerated by the increasingly dense circuitry of any
electronic equipment.
Over time, very fine whiskers of pure metal can form on electroplated zinc,
cadmium, or tin surfaces. If these whiskers are disturbed, they may break off
and become airborne, possibly causing failures or operational interruptions. For
Getting Started Guide
1–5
Setting Up and Using Your System
over 50 years, the electronics industry has been aware of the relatively rare, but
possible, threat posed by metallic particulate contamination. During recent
years, a growing concern has developed in computer rooms where these
conductive contaminants are formed on the bottom of some raised floor tiles.
Although this problem is relatively rare, it may be an issue within your computer
room. Since metallic contamination can cause permanent or intermittent failures
on your electronic equipment, Hewlett-Packard strongly recommends that your
site be evaluated for metallic particulate contamination before installation of
electronic equipment.
1–6
Getting Started Guide
Setting Up and Using Your System
connecting devices
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Getting Started Guide
WARNING: For your safety always connect equipment to a grounded wall
outlet. Always use a power cord with a properly grounded plug, such as the
one provided with the equipment, or one in compliance with your national
safety standards. To ensure that the equipment can be disconnected from the
power by removing the power cord from the outlet, the equipment must be
located close to an easily accessible power outlet.
1–7
Setting Up and Using Your System
graphics cards
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CAUTION: To prevent possible damage to your monitor, make sure you select
a monitor that supports the resolutions and frequencies you wish to use.
Getting Started Guide
Setting Up and Using Your System
starting and stopping your system
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1–9
Setting Up and Using Your System
initializing your software
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Getting Started Guide
Setting Up and Using Your System
turning off your system
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Getting Started Guide
1–11
Setting Up and Using Your System
installing hardware components
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system and unplug the power cord from the outlet.
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Getting Started Guide
Setting Up and Using Your System
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1 PCI and AGP slots
6 optical drives
2 PCI/AGP retainer arm
7 shipping screws
3 memory
8 fans
4 power supply
9 front-access USB
5 hard drive cage
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Getting Started Guide
1–13
Setting Up and Using Your System
firmware and drivers
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1–14
Getting Started Guide
Setting Up and Using Your System
configuring your system
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Getting Started Guide
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Setting Up and Using Your System
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Getting Started Guide
Setting Up and Using Your System
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Setting Up and Using Your System
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1–19
Setting Up and Using Your System
using the boot option maintenance menu
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1–20
Getting Started Guide
Setting Up and Using Your System
using the security/password menu
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Getting Started Guide
1–21
Setting Up and Using Your System
baseboard management controller (bmc)
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Getting Started Guide
2
troubleshooting
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Getting Started Guide
2–1
Troubleshooting
your system does not start properly
The system doesn’t power on.
Make sure...
How
The system power cord is properly connected. Connect the power cord to a working power
outlet and to the rear of the system.
There is a buzzing noise.
A beep code when the system starts up means that there is a configuration problem. Many of the
e-buzzer codes relate to the LED diagnostic codes. See section “Using the LEDs and e-buzzer to
Troubleshoot Your System”.
Make sure...
How
You correctly identify the e-buzzer error code. Count the number of beeps after the buzzer (refer
to the section “Troubleshooting with the e-buzzer”
on page 2-9).
Contact HP Support (refer to page 2-16).
If you still have a problem, see “Software Diagnostics Tools” on page 2-11.
2–2
Getting Started Guide
Troubleshooting
you find a hardware problem
keyboard problems
The keyboard doesn’t work.
Make sure...
How
The keyboard cable is correctly connected and Plug the cable into the correct connector on the
the mouse driver is loaded.
back of the system. Ports are labelled for easy
matching.
Reboot the workstation to load the mouse
driver on startup.
The keyboard is free of debris.
Check all keys are at the same height, and
none are stuck down.
The keyboard itself is not defective.
Either replace the keyboard by a known
working unit or try the keyboard with another
system.
You are using the correct driver. Refer to your
OS documentation.
Download the latest driver from:
www.hp.com/go/bizsupport
You are using the latest firmware.
Download the latest firmware from:
www.hp.com/go/bizsupport
Getting Started Guide
2–3
Troubleshooting
mouse problems
The mouse doesn’t work.
Make sure...
How
The mouse cable is correctly connected.
Plug the cable into a USB port on the back of
the system. Ports are labeled for easy
identification.
You are using the correct driver. If you are using Download the latest driver from:
the HP enhanced mouse, ensure that the correct www.hp.com/go/bizsupport
driver is installed. 7KLVGULYHULVSURYLGHGZLWKDOO
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You are using the latest firmware
Download the latest firmware from:
www.hp.com/go/bizsupport
The mouse is clean.
Clean the mouse ball as shown below.
The mouse itself is not defective.
Replace the mouse with unit that is known to
work or try the mouse with another system.
If the system starts but you still have a problem, see “Software Diagnostics Tools” on page 2-11.
2–4
Getting Started Guide
Troubleshooting
graphics and monitor problems
The monitor doesn’t work.
The system’s power indicator light works but the monitor remains blank
Make sure...
How
The monitor power cord is correctly
connected.
Ensure the power cord is plugged into a
working grounded power outlet and into the
monitor.
The monitor is switched ON (LED is on).
Refer to the monitor manual for an
explanation of the LED signals.
The graphics card is installed and the monitor
(video) cable is correctly connected.
Ensure the monitor (video) cable is properly
connected to both the system and the
monitor. Ensure the cable is connected to the
graphics card’s connector.
The monitor’s brightness and contrast settings
are correctly set.
Check the settings using the on-screen
display or controls on the front of the
monitor.
The EFI console output settings are correct.
Check and correct the settings using the EFI
Boot Options Maintenance Menu. For
instructions, see page 1-20.
If the system starts and you still have a problem, see “Software Diagnostics Tools” on
page 2-11.
Getting Started Guide
2–5
Troubleshooting
troubleshooting with the system LEDs
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Solid green
Running
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Off
Booting
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Blinking orange (1/sec.)
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Fault
activity LED
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2–6
Activity LED
State
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Off or no current disk/drive
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Blinking (green)
Disk drive being accessed
Getting Started Guide
Troubleshooting
locator LED and button (rack-mounted systems only)
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Getting Started Guide
2–7
Troubleshooting
lan LEDs (back panel)
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Location
Color
State
1. Gbit
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Green
Port linked at 1000 Mbps
Tower: 2nd from right
Off
No 100 Mbps link
Rack-mounted: 2nd from top
Green
Port linked at 100 Mbps
Tower: 2nd from left
Off
No LAN connection
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4. Activity
2–8
Rack-mounted: 2nd from bottom Green
Link connectivity on LAN port
Tower: Left
Off
No LAN activity
Rack-mounted: Bottom
Green
Flashing or solid green LED indicates
activity on LAN port
Getting Started Guide
Troubleshooting
troubleshooting with the e-buzzer
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Number
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Getting Started Guide
Component
Description
1
Processor
Processor absent, not correctly
connected. Reseat or replace processor.
2
Power Supply
Power supply failure. Replace power
supply.
3
Memory
No memory, bad memory modules or
incompatible memory module. Check
memory module loading order. Reseat or
replace memory modules.
4
Graphics Card Graphics card problem. Reseat or
replace the graphics card.
5
PCI Card
6
General Failure Possible problems include: System board
failure, CPU connection problem,
CPU failure, CPU power failure.
See the hp zx2000 Technical Reference
Guide for additional details and
recommendations.
7
System Board
PCI card problem. Reseat or replace the
PCI card.
Defective system board. Contact support.
2–9
Troubleshooting
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Getting Started Guide
Troubleshooting
software diagnostics tools
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Getting Started Guide
2–11
Troubleshooting
starting hp e-diagtools
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2–12
Getting Started Guide
Troubleshooting
producing a support ticket
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Manufacturer:
Hewlett-Packard Company
3404 East Harmony Rd.
Fort Collins, CO 80528
USA
Declares that the:
Product Type:
Computer Workstation/Server
Marketing Designation(s): zx2000
Regulatory Model Number: FCLSA-0201
Product Options:
all
conforms to the following specifications:
Safety.
IEC 60950:1991+A1+A2+A3+A4/EN 60950:1992+A1+A2+A3+A4
IEC 60825-1:1993/EN60825-1:1994+A11 Class 1 for LED’s and Lasers
U.S.A 21CFR Subpart J – for FC Laser module
China GB4943-1995
Russia GOST R 50377-92
EMC.
CISPR 22: 1997 / EN 55022: 1998 Class A
CISPR 24: 1997 / EN 55024: 1998
Also compliant with...
EN 61000-3-2: 1998
EN 61000-3-3: 1995
EN 61000-4-2: 1999 - 4 kV CD, 8 kV AD
EN 61000-4-3: 1996 - 10 V/m
EN 61000-4-4: 1995 - 2 kV Signal, 4 kV Power Lines
EN 61000-4-5: 1995 - 1 kV Differential mode, 2 kV Common mode
EN 61000-4-8: 1993 - 3 A/m
EN 61000-4-11: 1994
U.S.A FCC Part 15, Class A
Japan VCCI Class A
Australia/New Zealand AS/NZS 2046:1997, AS/NZS 3548:1995
China GB9254-1988
Region of Taiwan CNS 13438:1997 Class A
Russia GOST R 29216-94
and is certified or verified by:
UL Listed to UL1950, 3nd edition, File E146385
cUL Listed to CSA 22.2 No. 950-M93
TUV Certified to EN60950 2nd edition with A1+A2+A3+A4
HP Fort Collins CCQD HTC
Supplementary information:
The product herewith complies with the requirements of the following Directives: Low Voltage Directive
73/23/EEC and the EMC directive 89/336/EEC and carries the CE marking accordingly.
This product was tested in a typical Hewlett-Packard system configuration.
For Compliance Information ONLY, contact: European Contact: Hewlett-Packard, HQ-TRE,
Herrenberger Strasse 140, D-71034 Boeblingen (FAX: +49-7031-14-3143)
Americas Contact: Hewlett-Packard, WGBU Quality Manager., 3404 E. Harmony Road, Fort Collins, CO
80528, U.S.A. (FAX: (970) 898-4556)
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Warranty Statements
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B–4
Getting Started Guide
Warranty Statements
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B–5
Warranty Statements
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Getting Started Guide
Warranty Statements
supplemental warranty and service support
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Warranty Statements
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Getting Started Guide
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