Advanced Merchant iMerchant Specifications

Card Reade
C
er & Thermaal Receipt P
Printer ‐ Op
perating Insttructions ‐
Copyright ⓒ 2011 Advanced Merchant Solutiions, Inc., All righ
hts reserved. iPh
hone, iPod, iPod classic, iPod nan
no, iPod
i
touch are tra
ademarks of App
ple Inc., registere
ed in the U.S. an
nd other countriess. iPad is a trade
emark of
shuffle, and iPod
Apple Inc. iM
Merchant and MerrchantAnywhere..com are tradem
marks of Advance
ed Merchant Solu
utions, Inc. Total or partial
reproduction of this manual in
n whatever form, whether by prin ted or electronicc means, is forbid
dden.
Advanced Merchant Solutio
ons, Inc., Fullerto
on, CA USA 928
831 (714) 449-02
211
‐Impo
ortant‐
 CharggetheiMercchantbatterryfullybefo
oreusing.
 iMercchantbatterriesareNOT
Tinterchanggeablewith
hotherbatteeries.
 Attach
hallcablesBEFOREtu
urningontheiMerchant.
Seepage7o
onusingtheeiMerchanttwithyour MeritusMo
obilesoftwaareandphon
neortablet.
Pack
kageConte
ents
Makesurethatallthecomponentsarepresentandth
hattherearenosignsofd
damage.Iftheereare,contact
yourrretailer.
1.
1 Operating
gInstruction
ns(thisbooklet)
2.
2 Paperrolll
3.
3 Batterycharger
4.
4 Charging
gcable
5.
5 Printercaable
6.
6 Battery
7.
7 Printer
iMerchantPrin
nter
battery
frontt
back
(1)Papercover,(2
2)Papercoverropenbutton(bothsides), (5)Paperexittslot–seeLoa
adingPaper(p
page3)
(3)LEDWindowto
oindicatebattterycondition
n,errors,char ging–seeTheeiMerchantIndicatorLight(page4)
–seeTurningttheiMerchanttONandOFF((page4)
(4)Powerbutton–
(6)I/
/Oconnectorp
portfor30‐pin/Mini‐USBP
PrinterCable––seeHowtoU
UsetheiMercha
ant(page7)
(7)Externalpowerrport–seeCh
hargingtheiM
Merchant(pagee5)
Resetpin–seeResettingtheiMerchant(pa
age6)
(8)R
iMercchant Card Readeer and Thermal Receipt
R
Printer
Page
P
1
GeneralSafetyInformation
Readandfollowtheseinstructions.
 Beforecleaningtheprinter,disconnectthepowersupply,detachthechargingandprintercables,
andmakesurethattheprinterisoff.
 Cleantheprinterwithadampcloth.Donotuseliquidorsprayproducts.
 Donotoperatetheprinternearwater.
 Onlyuseapprovedaccessoriesandbatteries,donotconnectdevicesthatarenotcompatible.
 Usethetypeofelectricalpowersupplyindicatedontheprinterlabel.Ifindoubt,contactyour
retailer.
 Whendecidingwheretoplacetheprinter,makesureitispositionedwhereitwillnotbedamaged.
 Donotintroduceforeignobjectsofanykindintotheprinterastheycouldcauseashortcircuitand
damagetheprinter.
 Disconnecttheprinterfromthepowersupplyandhaveitrepairedbyaspecializedtechnicianwhen:
– Liquidhasenteredtheprinter
– Theprinterhasbeenexposedtorainorwater.
– Theprinterisnotfunctioningnormally
– Theprinterhasbeendroppedanditsoutercasingisdamaged.
– Printerperformanceispoor.
– Theprinterisnotfunctioning.
PrinterFeatures
TheiMerchantisacompletebreakthroughinmobileprinterdesign.ItisatrueLinePrinterwhere
thepapermovesunderneathamotionlessheadandhaspaperreliabilityratedinmilesratherthanjust
characters(31tobeexact).Poweredbypowerful,removableLithiumIonrechargeablebatteries,this
printercanprintatover2inchespersecond.TheiMerchantweighsjustunder10ouncescaneasilyfit
intoapocketorapurse.Itcanalsobeattachedtoacountertopormountedonthedashofyouvehicle.
AdvancedMerchantSolutions,Inc.,hasanumberofattachmentoptionsavailableforboththeiMerchant
andyourphoneortablet).
TheiMerchantisprimarilyintendedforcreditcardapplications,butitcanalsobeusedasaprinter‐
onlydevicetoprintouttext,graphicsand/orbarcodesforvariousneeds.Thisabilityisrestrictedtothe
iMerchant‐awareapplicationthatyouuseonyourphoneortablet.
ItisimportanttonotethatiMerchantisdesignedforeasypaperloading,makingitsimpleand
convenienttouse.Ithasa203dpithermalprintmechanismthatuses58mm‐widethermalpaperrolls
andcanprintin42,32and16columnformats.
Page 2
iMerchant Card Reader and Thermal Receipt Printer
Load
dingpaperr
Theprinterhasb
beendesigneedwithaneaasypaperloaadsystemtoimprovehan
ndingandtosimplifyuse.
otheprinter..
Wheenthepaperisloadedintotheprinterr,puttherolllwiththeedgeliftedinto
hangearollo
ofpaper,folllowthesesteeps:
Toch
(1)
( Openthepapercoverrbypushingontheprinteer’slateralb
buttons.
(2)
( Next,possitionthepap
perrollsothatitunrollsiinthedirectiionshownbelow.
(3)
( Pullupon
ntheedgeoffthepaperandclosethe coverbypusshingdowno
ontheleftpaartofthecov
ver.
(4)
( Tearoffaanyextrapap
perandthep
printerisnow
wready.
iMercchant Card Readeer and Thermal Receipt
R
Printer
Page
P
3
TurningtheiMerchantONandOFF
ToturntheiMerchantON
PressandholdthePowerbuttonuntilyoustarthearingaseriesofshortbeepsina2‐by‐2pattern.The
indicatorlightwillalsoturngreen.Iftheindicatordisplaysasteadyredlight(i.e.,nopaper)orflashingred
light(i.e.,weakbattery),theprinterwillnotbeabletofunctionproperly.IfyoureleasetheONbuttontoo
soon,theiMerchantindicatorwilldisplayasteadygreenlightandflashredtwotimesbeforepoweringoff.
ToturntheiMerchantOFF
Tapthepowerswitchandyouwillhearashort1‐by‐2patternofbeepsbeforetheprinterpowersoff.
Dependingonthefeature‐setofyoursoftware,theprintermayalsoturnofforgointostandbyafter10
minutesofinactivitytoconservebatterypower.
TheiMerchantIndicatorLight
TheindicatorlightontheiMerchantcanprovideyouwithsomeusefulinformationastothedevice’s
statusandcanhelpyoutroubleshootsomecommonissues.
Text LED Color on‐line Sound on 2‐2 beep iMerchant is powering on Turning on iMerchant using the switch. on 1‐2 beep iMerchant is powering down Turning off iMerchant using the switch. on ‐ ‐ iMerchant is on and ready off ‐ ‐ iMerchant is off on ‐ ‐ iMerchant is charging See status on Charger ** off ‐ ‐ iMerchant is not charging Check if charger is plugged to a wall outlet and displays a red or green light. Check if charger is securely attached to iMerchant. off Status is normal on Paper drawer is open or no paper Check if paper is installed correctly * blink once 1 beep Successful card read blink 2 or 4 times 2 beeps Invalid card read blink 2 times ‐ ‐ green charge orange error red blink 4 times 2 beeps repeat blinking ‐ ‐ *
**
Status Description Note / Action When connecting printer cable Low battery when turning on iMerchant Low battery Invalid card read. Swipe card again or clean card head Authentication between iMerchant and phone/tablet failed. Try removing and reattaching the cable. Printer will turn off after displaying status. Charge iMerchant. Charge iMerchant. IfpaperisloadedcorrectlyandiMerchantwillnotturnoff,resetthedevice(seepage6)
TheiMerchantcanbeusedevenwhenthebatteryisnotattached,aslongasthechargingcableisattached
andpluggedintoanoutlet.TheiMerchantwillstilldisplaytheyellowcharginglight,butnobatterywillbe
charged,sincenobatteryisattached.
Page 4
iMerchant Card Reader and Thermal Receipt Printer
ChargingtheiM
Merchant
Yourpackage
Y
ecamewithachargingad
daptorandccable.Wereccommendthaatyoulabeltthecablethat
cameewiththech
hargerandon
nlyusethisccablewithth echarger.Th
heoutletmustbeAC110
0~220V.
battery:
Toreechargetheb
(1)
( Attachth
hebatterytotheiMerchan
nt.
(2)
( Plugthecchargingcab
bleintothech
harger.
iMerchantchargerandcharrgingcable
(3)
( Plugthecchargerintothewalloutllet.
(4)
( PlugthecchargerintotheiMerchant(theLEDllightonthecchargerwilld
displayasolidredlight)
0~90minutees.
Thefilltimeforaacompletereechargeis70
yhasreached
dafullchargge,theredLE
EDlightonth
hechargerw
willturngreen.
Wheenthebattery
WAR
RNING
Don
notuseanyo
otherchargerrwiththeiM
Merchant.
Doin
ngsomaydamagethedev
viceandvoid
dthewarran
nty.
Informationreg
gardingbattteryuse

Neverusebatterychaargerand/orrbatterythattisdamaged
dorworn.

Batteryliifevariesgreeatlydependingforexam
mple,onprinttdensityand
dthetexttob
beprinted.

Rechargeetimesvaryd
dependingondepletionllevels,typeo
ofbattery,an
ndbatterycraadleused.

Batteriesmayberech
hargedandd
dischargedhu
undredsoftiimesbuttheyydowearou
utovertime.

Whenbattterylife(bo
othprintandstand‐by)issnoticeablysshorterthanusual,itistimetopurchase
anewbatttery.

Onlyusebatteriesthaatconformto
ospecificatioonsandonlyrechargetheemdirectlytthroughthe
iMerchan
ntorbyusinggabatterych
hargerapproovedbyAdvaancedMerch
hantSolution
ns,Inc.

Whentheebatterychaargerisnotin
nuse,unpluggitfromtheelectricalou
utlet.

Ifnotuseed,evenacom
mpletelychaargedbatteryywilldischarrgeovertimee.

Extremetemperatureescanaffectb
batterychar gelevels‐leavethemtocoolorwarm
masrequired
d.
iMercchant Card Readeer and Thermal Receipt
R
Printer
Page
P
5
ResettingtheiMerrchant
ontainsapow
werfulprocessor.Likealllcomputing devices,itm
mayneedtob
beresetfrom
m
TheiiMerchantco
timetottime.Inordeertoresettheeprinter,useeapaperclip
pandpressttheresetbutttonlocatediinsidethe
printertthroughtherresetaccessh
hole.Thisisasmallholeonthebottoombacksideoftheprinteer.
whileusingaanapplicatio
on:
TopropeerlyresettheeiMerchantw
UnplugtheprintercableffromtheiMeerchant.
 U
Y
Youdonotneeedtounplugthechargin
ngcableifitiisattached.
 R
ResettheiMeerchant.
 T
TurnontheiMerchant.
 P
PlugtheprintercablebacckintotheiM
Merchant.
Cleanin
ngtheiMerrchant




Page 6
T
Tocleanthep
printer,useaavacuumcleeaner,comprressedgaskeeyboardclean
ners,orasofftcloth.
B
Beforecleaniingtheprinteer,makesurethattheprinterisoffan
ndallcablesareunpluggged.
D
Donotusealcohol,solven
ntsorhard‐b
bristledbrush
hes.
D
Donotletwaaterorotherliquidsseep intotheprin
nter.
N
Note:Ifyouareegettingfalsereadswhensw
wipingacard(i.e.,redflash withadoubleebeep),thema
agnetichead
fforthecardrea
adermayneed
dtobecleaned
d.CardKleenM
MagneticHeaddCleaningCarddsorunscenteedBabyWipess
ccanbeusedtocleanthehead
dwithoutdam
mage.
iMerrchant Card Reaader and Thermaal Receipt Printeer
How
wtoUsethe
eiMerchan
nt
T
ntmustbeco
onnecteddirrectlytoyourrphoneortaabletusingth
he30‐pin/miini‐USBprinter
TheiMerchan
cableethatwasin
ncludedinyouriMerchantpackage.On
nlythisprinttercableorccablescertifiiedbyAdvan
nced
MercchantSolutio
ons,Inc.canb
beused.Ifyo
ouareusingttheiMerchan
ntforswipin
ngcreditcard
ds,theuseoff
3rd‐partycablescanplaceyo
ouinviolationofyourmeerchantaccou
unt,sinceitiisagainstVISSAOPERATIN
NG
ULATIONSto
obroadcastu
unencrypted
dmagnetictr ackdata.Cab
blesfromunknownsourccesmayattempt
REGU
todeecryptorstoremagnetictrackdata.T
Theprintercaableincluded
dinthispack
kagehaspassedstringen
nt
testssinordertom
makeitcomp
plianttotheregulationstthatgoverntthepaymenttindustry.
InfraredNotice:theeiMerchantha
asawindowth
hatappearstoobeanIrDA(IInfrared)port.
t.Thereareno IrDAcomponents
Thewindowexxistsonlytosu
upportcustom versionsusedinanon‐crediitcardenviron
nmentorforfu
uture
intheeiMerchant.T
techn
nologiessucha
andNFC(NearrFieldCommu
unications).
usetheiMerchantwithy
yourphoneortabletfo
ollowthesessteps:
Tou
(1)
(
(2)
(
(3)
(
(4)
(
Attachth
he30‐pincon
nnectorendo
oftheprinterrcabletoyou
urphoneorttablet.
Attachth
hemini‐USBcconnectoren
ndtotheiMeerchant.
TurnonttheiMerchan
nt.
OpenuptheiMerchan
nt‐awareapp
plicationtosstartusingth
heiMerchantt*
*iMeerchant‐awareeapplicationswillhaveavissualclueindicaatingthattheiMerchantisoonandfunctiooningcorrectlyy.
Ifyo
oudonothaveeaniMerchant‐awareappliccationonyourrdevice,youw
willbeprompteeddownloado
one.
htsarenotshoowinganyerroors,butyouarrestillnotseeingthevisual
Ifforsomereason,theiMerchanttindicatorligh
Merchant‐awarreapplication,detachthenrreattachtheprrintercableto
oyourphoneortablet.Withiin3
indicatorontheiM
secon
nds,thevisualindicatoronttheiMerchant‐‐awareapplicaationshouldap
ppear.
Help
pfulTips
‐ Itisrecomme
I
endedthatyouturntheiM
Merchantoffb
beforediscoun
ntingthecable
‐ TheiMerchan
T
ntdoesnotusseyourdevicee’spower.Ith
hasitsownp
powersupplyandbattery
‐ TheiMerchan
T
ntprintericon
nwillonlyap
ppearaftertheeprinterisco
onnectedand
dtheiMerchaantisturnedo
on
‐ Theprinteric
T
conwillbevissibleevenwh
hentheprinteerisoff,onlywhenyoudissconnectthecable,willthe
e
printericond
p
disappear
‐ Shouldthepr
S
rinterfreezeaandcannotbeeshutoff,you
ucankeeporrdisconnecttthecablethen
n…
remove/rein
r
nsertthebattery,reconnecctthecable,aandturnthep
printerbacko
on.
‐ Swipecardsle
S
efttoright.Twobeepswilllindicateab
badcardread.Onebeepindicatessucceess.
iMercchant Card Readeer and Thermal Receipt
R
Printer
Page
P
7
Page 8
iMerchant Card Reader and Thermal Receipt Printer
How
wtoUsePocketVerifier
P
eristheiMerchant‐awarreapplication
nthatyoucaanusewithth
heiMerchant.
PocketVerifi
W
rstattachtheecablestotheiMerchant andyourdevice,andtheenpowerontheiMerchan
nt,
Whenyoufir
yourrdeviceswilllseeifyouhaaveaniMercchant‐aware application.Ifnoneexistts,youwillbegiventhe
optio
ontodownlo
oadthePocketVerifierap
pplication.
ketverifierissauniversalapplicationtthatcanworrkonbothyo
ourphonean
ndtablet.
Pock
ToquicklygetstaartedwithPo
ocketVerifieer,followtheestepsbelow
wtomakeyou
urfirstsale.
ngPocketVe
erifierforth
heiPhone/iP
Pod
Usin
1.
1 Locateth
heVerifierap
pponyourph
honeandlau
unchit.
2.
2 Itfirstlau
unch,theSalescreenwilllappear.
3.
3 TaptheS
Settingstabtoenteryourraccountinfoormationand
dtosetyourroptions,theenreturntotthe
Salesscreeenbytappin
ngtheSaletaab.
4.
4 Attachth
heiMerchantandturnito
on.
5.
5 Whentheeprintericon
nappears,sw
wipeacredittcardthrougghtheiMerch
hant(singleb
beep=success).
6.
6 EnteranAmount,theentapDone.
7.
7 TaptheM
MoreActionssbutton(righ
htbuttonon thetoptoolb
bar)andseleectPrinterSeerviceReceip
ptto
printareeceiptwhereyourcustom
mercanenterratip.Topriintacashrecceipt,onlyen
ntertheNam
me
andamou
unt.
8.
8 TaptheC
ChargeSaleb
button
9.
9 PocketVeerifierwillco
ontactthepaaymentgatew
waytoproceessthesalean
ndthendisp
playthe
Approved
dTransactionscreen.IfA
AutoprintAp
pprovalsistu
urnedoninth
heoptions,th
henanappro
oved
receiptw
willbeprinted
duponcomp
pletion.Toprrintareceipttmanually,tapthePrintbutton.
10.
1 TaptheD
Donebuttonandreturnb
backtotheSaalesscreento
omakeyournextsale.
Usin
ngPocketVe
erifierforth
heiPad
1.
1 Locateth
heVerifierap
pponyourtaabletandlaun
nchit
2.
2 Itfirstlau
unch,theNew
wSalesOrdeerscreenwil lappearand
dtheSalesHiistorywillbeeempty
(A=AllIttems,S=SoldItems,P=PendingItem
ms)
3.
3 Tapthe(settings)b
buttontoentteryouraccoountinformaationandtossetyouroptions
4.
4 Attachth
heiMerchantandturnito
on
5.
5 WhentheeReadytoSw
wipeCardand
dprintericonappear,sw
wipeacreditcardthrough
htheiMerchant
6.
6 EnteranAmount
7.
7 TaptheS
ServiceReceiiptbuttontoprintaserviicereceiptw
whereyourcu
ustomercanenteratip
Ifyouareeprintingaccashsale,you
uonlyneedttoentertheN
Nameandam
mount
8.
8 TaptheC
ChargeSaleb
button
9.
9 PocketVeerifierwillco
ontactthepaaymentgatew
wayandafterabriefpause,displayth
heApprovedSale
IfAutoprrintApprovallsisturnedo
onintheoptiions,thenan
napprovedreeceiptwillbeeprinted.To
o
printareeceiptmanuaally,taptheP
PrintReceipttbuttononth
hetoolbarfo
orapprovedssales.
iMercchant Card Readeer and Thermal Receipt
R
Printer
Page
P
9
Page 10
iMerchant Card Reader and Thermal Receipt Printer
iMerchantTechnicalSpecifications
Item Description Printing Method Direct Thermal with 6 independent strobes Print Specifications Width: 48mm Density: 8 dots/mm (16 lines/mm), 384 dots/head Max Printing Speed 1.57 inches/sec (40mm/sec) Print Columns 16, 32, 42 Character Sets ASCII 96 Characters, Korean (KSC5601), Japanese JIS Level I, II (Option) Operating Temperature 40~100ºF (5~40ºC) Operating Humidity 0~70% Storage Temperature ‐4~175ºF (‐20~80ºC) ‐ without battery (remove battery if stored in vehicle) Operating Voltage Motor: 7.0V Head: 7.2V Logic: 3.3V Power Consumption Stand‐by: 50~80mA (Typical) 110mA (Max) Battery Type 7.4V 1100mA Li‐Ion (ABP‐1100) Charger Fill Time 70~90 min Charger Input AC 110~220 V Charger Output DC 8.4V 800mA iMerchant Card Reader and Thermal Receipt Printer
Page 11