Canon BF-80 User`s manual

BJC-80
USER’S
MANUAL
Canon
Contents
1 Introduction
Supplies and Accessories
BJ Cartridges and BJ Tanks
Canon Specialty Papers
Color Image Scanner Cartridge
Portable Kit, Battery Pack, and Universal Adapter
Getting Help From Canon
Servicing the Printer
2 Using the Printer With Windows
Installing a Printer Driver
Printing a Document
Printer Setup Within Windows 95
Opening the Printer Properties Dialog Box in Windows 95
Using the Printer Driver in Windows 95
Printer Setup Within Windows 3.1
Accessing the Printing Options
The Windows Tab
Specifying Your Printing Options
Recommended Graphics Settings
Using the Setup Analyzer
Using Cartridge Detection
Printing Speed Versus Color
For Quick Color Printing
For High Quality Color Printing
For Monochrome Printing
Other Ways to Improve Print Speed in Windows
3 Paper Handling
Selecting Paper Types
Paper Guidelines
Loading Paper
Automatically Feeding Paper
Auto Feed Guidelines
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Printing on Envelopes
Using Canon's Specialty Papers
Specialty Paper Guidelines
4 Maintaining the Printer
Printer Guidelines
Cleaning the Printer
Printing the Test Pages
Starting the Test Pages From Windows
Starting the Test Pages From the Operator Panel
Cleaning the Print Head
Cleaning the Print Head From Windows
Cleaning the Print Head Using the Operator Panel
BJ Cartridge Guidelines
BJ Cartridge and BJ Tank Maintenance
Switching the BJ Cartridges
Replacing a BJ Tank
Storing a BJ Cartridge
Traveling With the Printer
Storing the Printer
5 Installing and Using the Battery Pack
Battery Pack Guidelines
Examining the Battery Case
From the Front
From the Back
Attaching the Battery Case to the Printer
Charging the Battery Pack
Using the Printer with the Battery Pack
Battery Pack Capacity
Printing With a Low Battery
Discharging the Battery Pack
Removing a Battery Pack
Removing the Battery Case
6 Installing the Color Image Scanner Cartridge
Removing the BJ Cartridge
Installing the Scanner Cartridge
Removing the Scanner Cartridge
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7 Troubleshooting
Identifying Your Printer Problem
General Problems
Clearing Paper Jams
Appendix A Specifications
Appendix B Using the IrDA Wireless Interface
Glossary
Index
FCC Regulations
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Introduction
Congratulations on your purchase of the Canon BJC-80 Color Bubble Jet
Printer. We appreciate our choosing this printer to meet your printing needs.
The BJC-80 offers color printing, excellent print quality, and fast print speed
with the convenience of portability and low cost. We are certain you will be
satisfied with its advanced Bubble Jet technology.
This chapter:
Lists the supplies and accessories you can purchase for the printer
Describes Canon's customer support services
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Supplies and Accessories
Your BJC-80 printer supports excellent and unique print media options that will
allow you to produce dazzling, professional, and fun presentations. All of these
print media are specially designed and manufactured to work with your color
printer so you can produce the finest output possible.
Canon has an extensive dealer network equipped to offer you supplies as you
need them. To find a dealer near you, call the Canon referral service at
1-800-848-4123.
If supplies are not available from your local dealer, you can order directly from
Canon by calling 1-800-671-1090.
BJ Cartridges and BJ Tanks
You can use the following BJ cartridges and BJ tanks with the BJC-80 printer:
O BC-11e Color BJ Cartridge
O BCI-11 Color BJ tank
O BCI-11 Black BJ tank
O BC-10 Black BJ Cartridge
O BCI-10 Black BJ tank
O SB-10 Ink Cartridge Storage Box
BJ cartridges contain the Bubble Jet print head and BJ tank(s), while BJ tanks contain ink
only.
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Canon has more engineers dedicated to creating quality ink for providing the
best results for output on Bubble Jet printers than any other organization.
Canon does not prohibit the use of third-party inks and the use of third-part
inks does not invalidate the product's limited warranty. However, Canon cannot
guarantee the quality or performance of your printer when you are using inks
from other suppliers.
Canon's limited warranty does not cover damage caused to Canon's Bubble Jet
products that is attributable to the use of third party parts or supplies, including
inks. The limited warranty remains in effect for its life once that particular
damage has been properly repaired.
For optimum printing results, Canon recommends that you use only Canon BJ
cartridges and BJ tanks.
Canon Specialty Papers
Canon manufactures numerous specialty papers, including:
O Glossy Photo Paper GP-201
O High Resolution Paper HR-101
O Transparencies CF-102
O T-Shirt Transfers TR-101
O Greeting Cards GC-101
O Bubble Jet Paper LC-301 (water resistant)
O Fabric Sheet FS-101
O Back Print Film BF-102
O High Gloss Film HG-101
See Chapter 3, Paper Handling, for details on Canon's Specialty Papers.
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Color Image Scanner Cartridge
This option instantly turns your printer into a high-quality, color sheet fed
scanner. All you have to do is replace the BJ cartridge in the BJC-80 with the
IS-12 Color Image Scanner Cartridge. For this option, you must use an
IEEE-1284-compatible, bi-directional parallel interface cable to connect the
BJC-80 to your computer. Also you must be using Windows 95.
See Chapter 6, Installing the Color Image Scanner Cartridge, for details.
Portable Kit, Battery Pack, and Universal Adapter
To enhance the printer's portability, Canon offers the following items for
supplying power to your printer.
Portable Kit NK-300
The portable kit includes one NiMH battery pack NB-300 and an attachment
unit, which allow you to operate the printer when AC power is not available.
When attached to the printer, this nickel-metal hydride battery pack charges
when the printer is not operating. The battery pack fully charges in about eight
hours. When fully charged, it enables you to continuously print about 200 pages.
NiMH Battery Pack NB-300
You can purchase additional battery packs to use with the Portable Kit NK-300.
Universal Adapter AD-350U/360U
The Universal Adapter supplies power to the printer from any power source
with an appropriate power cord. With the Universal Adapter, you can use the
BJC-80 in various countries where AC power differs from the U.S. standard.
See Chapter 5, Installing and Using the Battery Pack, for details.
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Getting Help From Canon
Canon Computer Systems, Inc. offers a full range of customer technical support
options including*:
24-hour, 7-day-a-week, toll-free automated support for troubleshooting
issues on most current products (1-800-423-2366)
Speak to a technician free of service charge (currently Monday through
Friday, 8:00 a.m. to 10:00 p.m. EST and Saturday, 12:00 p.m. to 6:00
p.m. EST, excluding holidays) for products still under warranty**
(1-757-413-2848)
Speak to a technician (currently $24.99) during holidays and days/hours
not listed above regarding urgent product questions or for products no
longer under warranty (1-800-423-2366)
E-mail support via Canon Computer Systems, Inc. Web site
(www.ccsi.canon.com)
24-hour, toll-free Fax Retrieval System (1-800-526-4345)
24-hour Bulletin Board Service (1-757-420-2000)
*Support program specifics subject to change without notice.
**Refer to individual product information for warranty details.
Canon Canada
Customer support for Canadian residents is available 24 hours a day (seven days a week) at
1-800-263-1121.
In other countries, please contact your Canon dealer.
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Servicing the Printer
The Canon BJC-80 Color Bubble Jet Printer is designed with the latest
technology to provide trouble-free operation. The Warranty Card that comes
with the printer describes Canon's one-year limited warranty for your Bubble Jet
printer. Be sure to read the warranty information to find out about the different
service options available to you.
Save your sales receipt for proof of purchase. In the event that your printer needs service, you will need
your proof of purchase to obtain warranty service.
If you feel your BJC-80 Color Bubble Jet Printer needs servicing, contact Canon
on the World Wide Web to locate the Canon Authorized Service Facility (ASF)
nearest you. If you do not have access to the Web, you can call Canon (see page
1-5 for details).
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Using the Printer With Windows
This chapter describes how to use the printer with your Windows applications.
It includes:
Installing a printer driver
Printing a document
Printer setup within Windows 95
Printer setup within Windows 3.1
The Windows tabs
Printing speed versus color
Installing a Printer Driver
Before you can use any type of printer with your computer, you must install a
printer driver. The printer driver tells the computer what kind of a printer you
are using. The printer driver also controls the various settings, such as print
quality and paper type. You define these settings within the printer driver, and
the printer driver then communicates the settings to both the computer and the
printer.
You must install the BJ Printer Driver before you can use the printer with your computer.
See your Quick Start Guide for instructions.
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Printing a Document
This procedure describes the general steps required for printing from various
Windows applications. The exact steps for printing a document may vary
depending on the application program you are using. Refer to your software
application's documentation for the exact printing procedure.
1
Start your
application.
Start the program you are using to create the document, and open the document
you want to print.
2
Make sure the
Canon BJC-80
is selected as
your default
printer.
Choose Print Setup from the File menu.
Click on the Setup button if you want to make any adjustments as appropriate for
printing your document. (See Printer Setup Within Windows 95 or Printer Setup
Within Windows 3.1 for details.)
Select OK to close the Print Setup dialog box.
3
Choose Print
from the File
menu.
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After making any necessary changes to the printing parameters, select OK to start
the print job.
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Printer Setup Within Windows 95
You can use the printer with all your Windows 95 applications.
Opening the Printer Properties Dialog Box in Windows 95
You
can open the Properties dialog box in one of the following ways:
From within any Windows application, you can select the Print or Print
Setup command.
From the Printers folder, you can select the printer and then select the
Properties command from the File menu.
From the Printers folder, you can select the printer, click the right mouse
button, and then select Properties from the drop down list.
Using the Printer Driver in Windows 95
The printing options are displayed on the following Windows 95 tabs: General,
Details, Paper, Graphics, Setting, and Control. See The Windows Tabs section
(page 2-4) for details.
For detailed information on any of the printing options, you can use the Windows 95 on-line Help:
Use the right mouse button to click an item on the screen; then click the What's This? command.
Click ? and then click an item.
Press F1.
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Printer Setup Within Windows 3.1
You can use your printer with all your Windows 3.1 applications.
Accessing the Printing Options
You can access the printing options from the Printers dialog box in the Control
Panel, or you can select the Print Setup option available from the File menu of
most applications that run in Windows.
If the Print Setup option does not appear in the File menu for your application, refer to the user's manual
supplied with the application. It should provide information about changing the printer setup parameters
In Windows 3.1, the printing options are displayed on these tabs: Paper,
Graphics, Setting, and Control. See the next section, The Windows Tabs, for
details.
The Windows Tabs
The BJ Printer Driver for Windows has several tabs from which you select your
printing options and learn about your printer driver as well as your printer.
General (Windows 95 only)
This tab allows you to add comments regarding the printer driver and
print a test page or a separator page. (You see this tab when you open the
Properties dialog box from the Printers folder, but not from within a
Windows application).
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Details (Windows 95 only)
This tab allows you to specify printer port settings, spool settings, and
time-out settings. (You see this tab when you open the Properties dialog
box from the Printers folder, but not from within a Windows application.)
Paper
This tab allows you to specify page orientation, paper size, and type of
print media. (The printing options on this tab are the same for both
Windows 95 and Windows 3.1.)
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Graphics
This tab allows you to specify print quality, color model, and print model.
(The printing options on this tab are the same for both Windows 95 and
Windows 3.1. However, the Image Color Matching feature is available in
Windows 95 only.)
Setting
This tab allows you to turn on or off the Setup Analyzer and Cartridge
Detection. It also allows you to save up to four custom print settings.
(The printing options on this tab are the same for both Windows 95 and
Windows 3.1.)
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Control
This tab allows you to print test pages, turn off the printer, enable or
disable the auto power feature, and clean the print head. It also allows
you to turn off the printer after a certain period of inactivity. (The printing
options on this tab are the same for both Windows 95 and Windows 3.1.)
Specifying Your Printing Options
Be sure to use your on-line help to find out about the settings available for each
printing option.
To move between the Windows tabs, click on any of the tabs.
To save the settings and exit, click the OK button.
To cancel your setting selection on a tab, click the Cancel button.
To save your settings without exiting, click the Apply button.
To access the Help file, click on the Help button.
When you move the mouse cursor over one of the printing options, a help
message appears at the bottom of the tab.
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Recommended Graphics Settings
You can select the following printing options from the Graphics tab to achieve
the specified results:
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Driver settings
To achieve
Print quality
Fastest B&W output
Draft
possible
180 x 180 dpi
Standard
Fast letter quality output
360 x 360 dpi
Fast B&W photograph and Standard and Fine On
graphic output
360 x 360 dpi
High quality photograph
and graphic output
High quality
Fast color output
Color output
High quality color output
High quality color output
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High
720 x 360 dpi
High and Fine On
360 x 360 dpi
Draft
180 x 180 dpi
Standard
360 x 360 dpi
High
720 x 360 dpi
High and Fine On
360 x 360 dpi
Color model Results
Monochrome
Uses less ink. Output quality is draft.
Monochrome
Slightly slower than draft. Quality is standard.
Monochrome
Slower than B&W but better grayscale quality.
Monochrome
Slower than Standard but optimizes B&W
grayscale quality. Requires BC-10 Black BJ
Cartridge.
Monochrome
High quality and high resolution printing.
Color
Uses less ink. Output quality is draft.
Color
Fast color printing but quality is not optimized.
Color
Color
Optimizes color print quality but the print speed
is slower.
High quality color output with Drop Modulation
Technology.
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Using the Setup Analyzer
The Setup Analyzer allows the printer driver to evaluate your choice of printing
settings. On the Setting tab, click on the green Check to enable the Setup
Analyzer. Click on the red Circle symbol to disable it.
When you exit the printer driver and accept your printing settings by clicking the
OK button, the Setup Analyzer (if enabled) checks to see if any of your settings
are contrary to the recommended settings. If there are inconsistencies, a dialog
box similar to this appears:
The inconsistencies appear with check boxes. You can use the dialog box
buttons to select or deselect the inconsistencies, and/or fix or ignore the
inconsistencies.
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Using Cartridge Detection
Use Cartridge Detection if you want the driver to alert you when the installed
BJ cartridge is not the correct choice to use with your Color Model setting. To
enable Cartridge, which is located on the Setting tab, click on the green Check.
Click on the red Circle symbol to disable it.
If Cartridge Detection cannot detect the cartridge type, it advised you to check
that your printer is on-line and that the cables are secure.
If you choose the Monochrome Color Model and you have a BC-11e Color BJ
Cartridge installed, you'll see:
Performance Tip!
You now have a color cartridge installed in your printer. For faster printing speed, change the color
cartridge to the monochrome cartridge.
Printing Speed Versus Color
The BJ Printer Driver for Windows can interpret and translate the full spectrum
of colors, up to 16.7 million colors. When printing in color, there is a significant
increase in the amount of information that the driver has to interpret and
translate. When printing with black ink only, the driver has only one color to
interpret.
By decreasing the amount of colors that the printer driver has to interpret, you
can significantly decrease the time needed to translate the information. This will
speed up the overall printing process.
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For Quick Color Printing
In the BJ Printer Driver for Windows, choose the following settings. These
selections allow the printer driver to interpret and translate 256 colors, which
will increase your printing speed. However, your print quality will not be
optimized.
Media Type -- Plain Paper
Print Quality -- Standard
Color Model -- Color
Print Model -- Custom
Color Selection -- Fast Color
For High Quality Color Printing
Select the settings shown below to allow the printer driver to interpret and
translate up to 16.7 million colors. Keep in mind that your print speed will be
slower than with other setting combinations.
Print Quality -- High
Color Model -- Color
Printer Model -- Automatic
For Monochrome Printing
Use the optional BC-10 Black BJ cartridge to optimize the printer's performance
when you are printing black text and graphics only.
In the BJ Printer Driver for Windows, choose the following settings to tell your
printer to print using black ink only.
Media Type -- Plain Paper
Print Quality -- Standard; Fine is off
Color Model -- Monochrome
Print Model -- Automatic
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Other Ways to Improve Print Speed in Windows
To improve printing speed, you cna try the following:
Turn off the Print Manager in the Windows Control Panel (Windows 3.1
only).
This avoids the extra step of sending the print file to the Print Manager
and may increase your printing speed by as much as 25%, depending on
the computer you are using.
Add a permanent swap file in Windows 3.1.
Under the 386 Enhanced icon in the Windows Control Panel, add or
create a permanent swap file that is from 4 MB to 9 MB. The computer
will be able to prepare the print file faster. See your Windows
documentation for instructions.
Avoid diffusion halftones.
In the Custom Settings dialog box, choose Diffusion only when printing
final output or photographic images. Choosing a Halftone setting of Fine
allows documents to print as much as 20% faster because the computer
does not need to compute to "best possible position" for each dot.
Avoid screen matched color.
In the Custom Settings dialog box, avoid Match as the Color Adjustment
setting. The screen matching feature takes longer to process in the
computer because it requires special information.
Avoid automatic settings.
Although the automatic settings are easy to use, the computer must
interpret the printed page. This takes more time than if you select each
setting.
Free up your memory.
Use only one software program at a time and unload any screen saving
utilities or programs store in Windows background; this frees up more
memory for Windows processing.
Use Monochrome when possible.
If you will be printing text in black ink only, choose a Color Selection of
Black and White rather than Grayscale. Print draft documents in
Monochrome rather than Color, or use Draft print quality when printing
in color.
Limit the number of colors on each page.
The computer will need to calculate and transmit fewer dots. Too many
colors can make the image confusing and less effective as well as cause
the print speed to slow down.
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Use primary colors when printing presentation graphics.
Use black, cyan, yellow, magenta, blue, green, and red when possible. The
computer will need to calculate and transfer less dot information.
Use the Draft print quality.
The printer will need to image fewer dots.
Use Plain Paper as the Media Type.
The print head will make only one pass for each printed line.
Use smaller graphics and more white space in your documents.
The computer will be able to prepare the print file faster.
Add RAM to your computer.
The computer will be able to prepare the print file faster.
Use a computer with a faster processor.
The computer will be able to prepare the print file faster.
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Paper Handling
This chapter describes how to use the printer for all your printing operations. It
includes:
Selecting paper types
Loading paper
Printing on envelopes
Using Canon's Specialty Papers
To ensure the best performance of your printer, you want to select the best
paper and load it correctly. You can stack paper in the sheet feeder to load it
automatically, or you can manually feed one sheet at a time. The path that the
paper travels through the printer is the same for automatic and manual feeding.
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Selecting Paper Types
One of the most important things you can do to assure the best possible
performance of your Bubble Jet printer is to select the correct paper. Your
printer produces letter quality print on most plain bond papers, including cotton
bond and photocopying papers; it does not require special ink jet papers.
However, the print quality varies with different paper types. Be sure to test a
type of paper before you purchase a large quality.
Plain Paper
The printer supports paper sizes of letter, legal, and A4 in portrait orientation.
You can use regular copier paper, cotton bond papers, and typical letterhead.
Always use paper without curls, folds, staples, or damaged edges.
Glossy Photo Paper
Canon Glossy Photo Paper GP-201 is a high gloss, thicker paper that produces
the look and feel of a photograph. Use this paper with the BC-11e Color BJ
Cartridge to produce photo-realistic prints from your printer. (Select Glossy
Paper in your printer driver when you load this paper.)
High Resolution Paper
The Canon High Resolution Paper HR-101 is designed to produce
photo-realistic quality output with sharp and vivid graphics. For best results, use
the BC-11e Color BJ Cartridge to produce images comparable to your favorite
photographs.
Transparencies
CF-102 Transparencies from Canon are recommended. These transparencies
produce excellent contrast, sharpness, and color.
T-Shirt Transfers
Use Canon's popular T-Shirt Transfers TR-101 to create and personalize
T-shirts, sweatshirts, aprons, tablecloths, napkins, tote bags, and anything else
your imagination allows! Use on any cotton or cotton/poly blend fabric. Your
image is printed in mirror image (when you use T-Shirt Transfer mode through
the BJ Printer Driver for Windows) so when you iron it onto the T-shirt the
image is viewed correctly.
Greeting Cards
Get the most out of your Canon Creative or other card making software with
Canon Greeting Cards GC-101. These cards give your unique, personalized
cards the look and feel of professional cards. You can create cards, invitations,
announcements, and more.
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Bubble Jet Paper (water resistant)
The Canon bubble Jet Paper LC-301 has been developed for high quality
printing with minimal or no smering or running when in contact with water or
damp surfaces, making it a good choice for damp or rainy environments. The
paper is specially coated and printable on both sides. (Select Plain Paper in the
printer driver when you load this paper.)
Fabric Sheets
Use Fabric Sheet FS-101 for Canon Bubble Jet printers to print pillow covers,
scarves, flags, and other textile items. Use these sheets for appliques and other
craft and sewing projects. Fabric sheets are 9.5 x 14 inches.
Back Print Film
Canon Back Print Film BF-102 has been specially developed for Canon Color
Bubble Jet printers. The film is designed to deliver brilliant, high-intensity color
images suitable for business presentations, design work, or professional reports.
Back print film is printed on the back (nonglossy) side of the film in mirror
image and then viewed from the front or glossy side using a backlighting device.
High Gloss Film
The Canon High Gloss Film HG-101 features a bright white finish that lends
striking visual power to charts, graphs, and photographic images. Use this film
to make your presentation materials and graphics look professional.
If you are printing in an application outside Windows, you software application or printer
driver must support mirror image printing in order to use Back Print Film or T-Shirt Transfers.
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Paper Guidelines
When selecting or loading paper, please remember the following:
Attempting to print on damp, curled, wrinkled, or torn paper can cause
paper jams and poor print quality.
Use cut-sheet paper only. You cannot use multipart paper.
When using graph paper, the lines may not match because the 1/6 inch
line spacing of the printer is slightly less than that of graph paper.
If the print density of your page is very high, light paper stock may curl
slightly due to the large amount of ink. If you need to print dense
graphics, try printing on heavier stock.
Do not use thicker paper that meets the specifications for this printer.
Printing with a paper that is thick enough to come in contact with the
print head nozzles may damage the BJ cartridge.
Loading Paper
You can stack paper in the sheet feeder to load it automatically, or you can
manually feed one sheet at a time. The path that the paper travels through the
printer is the same for automatic and manual feeding.
You can place approximately 30 sheets of plain paper (20 lb or 5 g/m) in the
sheet feeder at a time.
You can stack approximately 10 sheets of transparencies or back print film in
the sheet feeder. However, these special media may not advance correctly under
usual environmental conditions (such as extreme temperatures and humidity). If
you have trouble with special papers becoming skewed or feeding multiple
sheets, do not stack them in the sheet feeder. Load them one sheet at a time.
Place at least one sheet of plain paper in back of a stack of transparencies or back print film.
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.
Automatically Feeding Paper
1
Make sure the
paper support
is open.
The paper support helps keep paper straight and limits the possibility of jams.
Make sure the paper guide is moved to the left.
2
Fan the paper
For best results, fan the paper before loading it.
Always fan a stack of paper along the edge that will feed into the printer first.
.
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3
Slide the
stack of sheet
feeder until it
stops.
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Align the edge of the paper with the right edge of paper into the the sheet feeder.
Do not force the paper into the printer.
Insert the paper so that the side you want to print on is facing you. If you are using
a preprinted stock, such as letterhead, insert the top of the paper into the sheet
feeder first.
Make sure the stack of paper does not exceed the paper guide.
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4
Adjust the paper
guide to the stack
of paper.
This keeps the paper feeding straight into the printer and reduces skewing.
Be sure there is no gap between the paper guide and the edge of the stack of paper.
5
Start your print
operation.
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Make sure the printer is turned on and on-line.
Initiate printing from the software application.
See your software application's documentation for instructions on how to start printing.
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Auto Feed Guidelines
When automatically feeding stacks of paper, follow these guidelines:
Do not open the front cover while printing. This may cause paper jams,
smudges, or malfunctions.
Do not leave paper stacked in the printer for long periods of times; longer
sheets of paper may become bent or curled over time. This may cause the
paper to misfeed or jam.
If your printed page contains lots of graphics, the ink on the page may be
damp due to the print density. Remove the page right away and allow the
ink to dry.
To reduce paper jams, remove each sheet as it is printed.
The platen (the flat black plate inside the printer) may become inked if
your print data beyond the width of the page. If this happens, clean the
platen. (For details on cleaning the platen, see Chapter 4, Maintaining the
Printer.)
Do not try to load paper into the sheet feeder beyond the capacity of the
paper guide; stacking too much paper may cause paper jams or printing
problems.
Make sure there are no gaps between the stack of paper and the paper
guide nor the right edge of the sheet feeder.
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Printing on Envelopes
You can stack up to five envelopes in the sheet feeder.
U.S. Commercial number 10 (COM10) envelopes and European DL envelopes
are recommended. You may be able to stack envelopes of other sizes in the
sheet feeder; however, Canon cannot guarantee consistent performance on
envelope sizes other thanCOM10 and DL.
The following envelopes are not recommended because they may cause jams or
smears, or may damage your printer:
Envelopes with windows, holes, perforations, cutouts, and double flaps
Envelopes made with special coated paper or deeply embossed paper
Envelopes using peel-off sealing strips
Envelopes in which letters have been enclosed.
When you are ready to print on envelopes, follow these steps to stack envelopes
in the sheet feeder.
1
Set up the printer.
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Make sure the paper support is open and move the paper guide to the left to match the
width of the envelopes.
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2
Prepare the
envelopes.
Arrange the stack of envelopes on a firm surface and envelopes. press down firmly on the
edges to make the folds crisp.
Press around the envelopes to remove any curls and expel air from inside the envelopes.
Also, press firmly on the area that corresponds to the edges of the flap.
Make sure the curl is removed from every envelope.
3
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4
Adjust the paper
guide to the stack
of envelopes.
5
Start your print
operations.
Make sure the printer is on-line.
Using Canon's Specialty Papers
This section provides guidelines for printing on Canon's specialty papers.
Specialty Paper Guidelines
Be sure to read any instructions that come with your Canon specialty paper. These
instructions provide important information regarding how to achieve the highest print quality
with these papers.
For transparencies film, back print film, high gloss film, and glossy photo paper,
follow these guidelines:
When automatically feeding transparencies or back print film, remove
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each sheet after it is delivered. Do not allow film sheets to stack up.
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Let the printed sheets of film or paper dry completely before storing them.
Paper type
Drying time
Canon Glossy Photo Paper GP-210 10 minutes
Canon Fabric Sheet FS-101
1 hour
Canon CF-102 Transparencies
15 minutes
Canon Back Print Film BF-102
15 minutes
When a sheet of film has dried completely, cover its printed side with a
sheet of plain (not coated) paper before storing it; this is recommended
even if you place the sheets of film in a clear file or plastic holder.
Do not leave the film in the sheet feeder for long periods of time. Dust
and dirt may accumulate on the film resulting in spotty printing.
To avoid smudging caused by fingerprints, use a pair of thin cloth gloves
while loading and handling the film.
Although Canon inks are light resistant, to avoid fading, do not expose
the printed film to prolonged sunlight.
Store unused papers and films flat. Do not remove papers from their
protective packaging until you are ready to use them.
Store unused film at temperatures between 59 to 86 degrees F (15 to 30
degrees C). The relative humidity should be between 10% and 70%.
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Maintaining the Printer
This chapter covers the care and maintenance required for your printer. It
includes:
Printer guidelines
Cleaning the printer
Printing the test patterns
Cleaning the print head
BJ cartridge guidelines
Switching the BJ cartridges
Replacing a BJ tank
Storing a BJ cartridge
Traveling with the printer
Storing the printer
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Printer Guidelines
Follow these guidelines to avoid damage to your printer and harm to you or
others:
Set the printer on a stable surface. Do not use an angled printer stand.
Do not attempt to pick up the printer by the paper support.
Keep the front cover closed when printing.
Do not set anything on top of the printer.
Make sure the power is off any time you connect or disconnect the AC
adapter or interface cable.
Do not move the mechanism that holds the BJ cartridge. Attempting to
move the cartridge holder may damage delicate mechanical parts.
Place the printer where the temperature is stable and set for human
comfort. Avoid areas of excessive heat or humidity as well as direct
sunlight.
Do not leave the printer in a closed vehicle; this may expose the printer to
extremely high temperatures.
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Cleaning the Printer
Your printer requires little routine maintenance. Perform the following
maintenance, as necessary, to keep your printer in good operating condition.
1
Be very careful when
cleaning the printer.
Make sure the BJ cartridge is in the home position (all the way to the right).
Turn off the printer and unplug the AC adapter.
Open the front cover.
2
Clean inside the
printer.
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Use a soft, dry cloth to remove any ink mist or paper debris.
Do not use any oil or cleanser inside the printer.
Do not use paper products (such as paper towels or tissues) to clean the inside of the
printer.
They may leave paper particles inside the printer.
Carefully clean the inside of the front cover where ink mist may gather.
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3
Clean the platen
area.
Use a soft, dry cloth.
Feed a blank sheet of paper through the printer.
4
Clean the exterior of the
printer.
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Use a soft, dry cloth.
Clean any smudges or dust.
Do not clean the exterior of the printer with volatile liquids such as
thinners, benzine, or any spray-type or chemical cleaners; doing so
will damage the surface of the printer.
Do not submerge the printer in water.
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Printing the Test Pages
You can verify the print quality of your printer by printing any of several test
pages.
Test A
This test prints a repeating pattern of characters.
Demonstration
This test prints a sample page describing the printer's features.
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Starting the Test Pages From the Operator Panel
To print any of the test patterns, make sure the printer is turned off and paper is
loaded in the sheet feeder.
Press and hold the POWER button until you hear the number of beeps
that corresponds to the test pattern you wish to print.
Test page
Number of beeps
Demonstration Print
1
Printer Settings
2
Ripple Pattern
3
Nozzle Check
4
Font Sample
6
When you release the POWER button, the test page starts to print.
Cleaning the Print Head
Your printer is equipped with two print head cleaning functions to ensure
constant high quality printing.
Quick Cleaning
Requires about 30 seconds and improves print quality.
Extensive Cleaning
Requires about 60 seconds and corrects severe nozzle clogging. Because
extensive cleaning consumes ink, execute this procedure only when the
print quality does not improve after repeating the cleaning function.
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Cleaning the Print Head From Windows
If you are using Windows, you can execute the quick cleaning procedure from
the Control tab of the printer driver. Simply click on the Clean Ink Head button
to clean the print head.
Cleaning the Print Head Using the Operator Panel
To start the quick cleaning procedure:
Press and hold the RESUME button until you hear one beep.
Cleaning requires about 30 seconds.
To start the extensive cleaning procedure:
Press and hold the RESUME button until you hear two beeps. The
extensive cleaning takes about 60 seconds.
After cleaning, you can print the Nozzle Check to check the print head nozzles.
See Printing the Test Pages on page 4-5 for details.
Perform the print head cleaning only when you encounter a print quality problem.
Unnecessary and repetitious print head cleaning will waste ink.
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BJ Cartridge Guidelines
You can use these BJ cartridges and BJ tanks with the printer.
BJ cartridges contain the Bubble Jet print head and BJ tank, while BJ tanks contain ink only.
BC-11e Color BJ Cartridge
Incorporates a Bubble Jet print head and two
replaceable BJ tanks: a tri-color BJ tank (BCI-11
Color) and a black BJ tank (BCI-11 Black). One
BC-11e Color BJ Cartridge comes with the printer.
Use this cartridge when you plan to print in color.
BCI-11 Color BJ Tank
Purchase this BJ tank from a dealer as the color
(cyan, yellow, magenta) ink runs out of the BC-11e
Color BJ Cartridge.
BCI-11 Black BJ Tank
Purchase this BJ tank from a dealer as the black ink
runs out of the BC-11e Color BJ Cartridge.
BC-10 Black BJ Cartridge
Incorporates a Bubble Jet print head and a
replaceable black BJ tank. One BC-10 Black BJ
Cartridge comes with the printer. Use this cartridge
when you need fast, high quality black-and-white
printing.
BCI-10 Black BJ Tank
Purchase this BJ tank from a dealer as the black ink
runs out of the BC-10 Black BJ Cartridge.
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SB-10 Ink Cartridge Storage Box
Stores one BJ cartridge. One box comes with the
printer.
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You can use either the BC-11e or BC-10 BJ Cartridge with the printer. The
BC-11e Color BJ Cartridge contains both color (cyan, magenta, yellow) and
black ink; the BC-10 Black BJ Cartridge contains ink only. Use the BJC-10
Black BJ Cartridge when you will be printing with black ink only.
The actual amount of ink that you use will vary depending on the print density
of a page. If the majority of your output is graphics, you may need to change ink
tanks more often than when you are printing text only. See Appendix A,
Specifications, for details on the life expectancy of BJ cartridges and BJ tanks.
You may need to replace the BJ cartridge or a BJ tank when any of the
following conditions exist:
You have been using the BJ cartridge or BJ tank for over six months.
Your printed output is not crisp and clear, and there are gaps in the
characters (missing dots) even after you have cleaned the print head once
or twice (using the quick cleaning procedure).
If you are using the BC-11e Color BJ Cartridge and one or more colors are not
printing, a BJ tank is probably out of ink. See the instructions starting on page
4-17 for replacing a BJ tank.
For the BC-11e Color BJ cartridge, you may replace the BJ tanks as many s 50 times (or more)
before you need to replace the BJ cartridge.
For the BC-10 Black BJ cartridge, you may replace the BJ tank as many as 18 times (or more)
before you need to replace the BJ cartridge.
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Canon has more engineers dedicated to creating quality ink for providing the best results for output on
Bubble Jet printers than any other organization. Canon does not prohibit the use of third-party inks and
the use of third-party inks does not invalidate the product's limited warranty. However, Canon cannot
guarantee the quality or performance of your printer when you are using inks from other suppliers.
Canon's limited warranty does not cover damage caused to Canon's Bubble Jet products that is attributab
to the use of third party parts or supplies, including inks. The limited warranty remains in effect for its life
once that particular damage has been properly repaired.
For optimum printing results, Canon recommends that you use only Canon BJ cartridges and BJ tanks.
BJ Cartridge and BJ Tank Maintenance
The most important thing you can do to extend the life of your printer and to
ensure optimum print quality is take care of the BJ cartridges.
Spilled ink can stain any surface. Open BJ cartridges and BJ tanks carefully, and follow the
guidelines presented here to protect against spilled ink.
If you are using both the BC-11e Color BJ Cartridge and the BC-10
Black BJ Cartridge, make sure you store the cartridge not being used in
the Ink Cartridge Storage Box.
Keep BJ cartridges and BJ tanks in their sealed containers until you are
ready to use them.
Do not remove the BJ tanks from the BJ cartridges unnecessarily. This
may cause the ink to clog.
Make sure the BJ tanks are installed in the BJ cartridges. Attempting to
use a cartridge without a BJ tank may cause ink clogging.
If spilled, the ink is difficult to remove. Therefore, it's a good idea to keep
the BJ cartridges and BJ tanks out of reach of children.
Do not touch the print head area on the BJ cartridge. Ink may leak out
and cause stains.
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Hold the BJ cartridge on the sides only. Do not touch the silver plate or circuit area on the
print head unit of the BJ cartridge. The metal area may become hot during printing.
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Switching the BJ Cartridges
Follow these instructions to change cartridges when you want to switch from
color printing to high-speed black printing (or vice versa).
You also follow these steps to replace a used BJ cartridge. However, you only need to replace a BJ
cartridge if for some reason the print head becomes damaged (see Appendix A, Specifications, for
cartridge life expectancy). If a BJ tank is out of ink, see the next section (page 4-17) for instructions on
how to replace it. Typically, you will replace the BJ tanks in a BJ cartridge numerous times before you
need to replace the BJ cartridge itself.
Before you begin, make sure the paper support is open and the power is on.
1
Press the
CARTRIDGE button.
The cartridge holder moves to the center.
2
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Open the front
cover.
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Gently press and pull the cover toward you.
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3
Remove the BJ
cartridge.
Press the green tab on the front left edge of the BJ Cartridge cartridge holder.
This releases the BJ cartridge.
Lift the entire cartridge out of the printer.
4
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Store the BJ
cartridge.
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When switching cartridges, you must store the cartridge you are not using in the
Ink Cartridge Box.
If you are replacing an old BJ cartridge, dispose of the old cartridge properly.
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5
Unpack the BJ
cartridge.
If installing a new BJ cartridge, take it out of its protective
packaging.
Peel off the protective foil, and lift the cartridge out.
6
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Remove the
protective material
from the BJ
cartridge.
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Lift off the orange cap from the print head.
Then remove the orange tape.
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8
Press down on the
left side of the BJ
cartridge.
The BJ cartridge snaps into place.
9
Close the front
cover.
Lift up and gently press the cover into place.
10
Press the
CARTRIDGE button.
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The cartridge holder moves to the home position on the right side.
The printer executes print head cleaning.
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8
Press down on the
left side of the BJ
cartridge.
The BJ cartridge snaps into place.
9
Close the front
cover.
Lift up and gently press the cover into place.
10
Press the
CARTRIDGE button.
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The cartridge holder moves to the home position on the right side.
The printer executes print head cleaning.
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Replacing a BJ Tank
If you perform a print operation correctly but the output is missing one or more
colors, a BJ tank may be out of ink. Perform the print head cleaning two or
three times. If the output is still blank, replace the empty BJ tank in the BJ
cartridge.
Leave the BJ cartridge in the printer when replacing a BJ tank. Make sure the
paper support is open and the power is on.
1
Press the
CARTRIDGE button.
The cartridge holder moves to the center of the printer.
Open the front cover.
2
Remove the empty
BJ tank.
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Press in on the tab on the BJ tank to release it.
Then lift the BJ tank up and out of the BJ cartridge.
Dispose of the BJ tank properly. You may want to place it in a plastic bag to keep from
spilling any residual ink.
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Do not touch the interior of the cartridge holder, the base of the print head unit, the print head, the film
cable, or the BJ tank's filter when changing a BJ tank.
When replacing a BJ tank, remove only the used BJ tank and leave the Note print head unit in the
cartridge holder to avoid soiling your hands.
3
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Take the new BJ
tank out of its bag.
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O Then remove the orange protection cap.
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4
Carefully slide the
the empty slot on
the BJ cartridge.
Insert the BJ tank so the points of the small triangular guide new BJ tank into marks
match.
5
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Press down on the
left side of the BJ
tank until it snaps
into place.
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6
Make sure the BJ
tank is correctly
seated in its
respective slot.
If you are replacing both BJ tanks in the BC-11e Color BJ, repeat steps 2 through 5 for
the other BJ tank.
Close the front cover.
7
Press the
CARTRIDGE button.
The cartridge holder moves to the home position on the right.
If you are not satisfied with the print quality after replacing a BJ tank, clean the print
head. See Cleaning the Print Head on page 4-7.
If after installing a new BJ tank, the printer seems to be printing but ink does not
appear, stop the print operation. Make sure the BJ tank is seated properly. If
necessary, clean the print head (see page 4-7).
Storing a BJ Cartridge
If you unwrap a BJ cartridge but do not install it in the printer, store it in the Ink
Cartridge Storage box to prevent the print head from drying and clogging.
1
Open the Ink
Cartridge Storage
Box.
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To open the box, twist the cover to the right.
Keep the box level at all times.
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2
Carefully set the BJ
cartridge in the
box.
You must insert the cartridge correctly or the storage box will not close.
The orange protective cap must be removed from the cartridge.
3
Close the Ink
Cartridge Storage
Box.
Set the cover on top of the storage box and twist it to the left.
Whenever you remove a BJ cartridge from the printer, store the cartridge in the storage
box (unless you are disposing of it).
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Traveling With the Printer
Before transporting the printer, follow these steps to protect the print
mechanism:
1
Turn off the
power.
Make sure the printer is off. This secures the cartridge holder in the home
position.
Remove any paper from the printer.
Disconnect the interface cable and the AC adapter.
Close the front and top covers, if necessary.
The printer is designed so that you can transport it with the BJ cartridge installed.
Therefore, do not remove the BJ cartridge. An Note opened BJ cartridge that is not
installed in the printer may leak, and the print head may dry out.
2
Place the printer and
any accessories in a
suitable carrying
case.
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Follow these additional guidelines:
If you are traveling to another country, make sure the AC adapter
matches the power requirements of that country. (The optional portable
kit and universal adapter allow you to operate the printer in any country.)
When traveling with the printer, always pack it with your carry-on items.
Do not ship the printer in a suitcase due to baggage handling techniques.
You can take the printer through airport X-ray security checks.
When the battery pack is low, you can attach the AC adapter to continue
printing. You can also use the remaining battery power for limited
printing by pressing RESUME.
You can travel with additional battery packs that are fully charged.
Recharge the battery pack only when the printer indicates a low battery
error. Charging the battery before it is fully discharged reduces the battery
capacity. (See Chapter 5, Installing and Using the Battery Pack, for
details on the battery pack.)
Avoid leaving the printer in a closed automobile where it may be exposed
to extreme changes in temperature or humidity.
After installing a BJ cartridge, always leave it in the printer.
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Storing the Printer
When storing the printer, observe the following precautions to protect the print
mechanism:
Turn off the power. This secures the print head in the home position.
Remove any paper from the sheet feeder.
Disconnect the interface cable and the AC adapter from the printer.
If you are using the optional battery pack, remove the pack along with the
attachment case.
Make sure that the front cover and paper support are closed.
Place the printer and any accessories in their original packing materials.
Do not remove the BJ cartridge or a BJ tank while transporting or storing the printer. Otherwise, the
print head on the BJ cartridge may dry out.
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Installing and Using the Battery Pack
This chapter describes how to install and use the battery pack that comes with
the Canon Portable Kit NK-300. You can purchase the Portable Kit as an option
for your printer. You can also purchase additional battery packs (NiMH Battery
Pack NB-300) to use with the Portable Kit.
The Portable Kit, which allows you to operate the printer where AC power is
not available, includes the following:
Battery Pack Guidelines
Follow these guidelines to avoid damage to your printer or battery pack, and
harm to you or others:
Before using a new battery pack, charge it as described later in this
chapter.
Use only the Canon NB-300 rechargeable battery pack with the printer.
Do not attempt to disassemble a battery pack or the battery case.
Follow local regulations when disposing of a used battery pack.
Do not dispose of a battery pack where it may come in contact with fire.
Keep foreign objects out of the battery pack.
Do not allow metal objects to touch the power connector on the battery
case or the terminals on the battery pack.
Make sure the paper support is closed when you are not using the printer.
This turns off the battery switch.
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Recharge the battery pack only when it is fully discharged. Charging it
before it is fully discharged reduces the battery capacity.
Remove the battery pack when you are storing the printer.
Always turn off the printer before unplugging the AC adapter or closing the paper support—this
allows the print head to return to the home position and prevents it from drying out.
Examining the Battery Case
Examine the battery case before you attempt to install it.
From the Front
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From the Back
Attaching the Battery Case to the Printer
Make sure the printer is turned off and close the paper support. Then remove
the AC adapter and the interface cable from the printer.
1
Turn the printer
over.
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Make sure the bottom of the printer is facing up.
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2
Connect the battery
case the printer.
Make sure the battery and interface cable compartments are to facing up.
Fit the power connector on the battery case into the AC adapter receptacle on the printer
Fit the mounting screw on the battery case into its opening on the back of the printer.
3
Fasten the
battery case to
the printer.
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Turn the thumbwheel to the right (toward the mark).
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4
Insert the
battery pack.
The battery pack fits into the battery pack compartment.
The tab on the upper right side of the battery fits into the slot on the upper
right side of the compartment.
5
Secure the
battery pack.
With the battery case toward you, press down on the left side of the battery pack
until it clicks into place.
On the left side of the battery pack is a latch that clicks into place.
6
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Turn the
Printer over.
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Set the printer in the upright position.
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Charging the Battery Pack
To charge the battery pack, you attach the AC adapter to the battery case.
When the AC adapter is connected, the battery pack charges whenever the
printer is idle (whether or not it is tuned on).
You must always charge a new battery pack. A new battery pack is not charged. It takes approximately 1
hours to charge a new battery or a fully discharged battery.
With a fully charged battery pack, you may be able to print up to 200 pages
(1500 characters/page) without the use of AC power. The actual printing time
depends on the complexity of the data you are printing.
1
Attach the
AC adapter.
Attach the connector end of the AC adapter into the AC power receptacle on the
back of the battery case.
2
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Plug in the
AC adapter.
Plug the other end of the AC adapter into an electrical outlet.
The CHARGE light blinks as the battery pack charges.
When the battery is fully charged, the CHARGE light turns off.
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Using the Printer With the Battery Pack
To print using the battery pack, you must disconnect the AC adapter from the
battery case. If the AC adapter is connected, the printer will not print.
1
Connect the printer
to the computer.
Open the interface cover and connect the parallel cable.
Align the cable connector with the printer’s interface port so the shapes match.
Lift the back of the battery case and printer if necessary.
Gently press the cable connector into the port.
Secure the cable connector by snapping the two wire clips (located on the printer) into th
cable connector.
2
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Close the
interface cover.
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3
Open the paper
support.
This turns on the battery switch so the printer can receive power from the
battery pack.
You can now start your print operations. When not printing, close the paper
support. When the paper support is open, the battery switch is turned on and the
printer is receiving power from the battery pack.
Battery Pack Capacity
With a fully charged battery pack, you may be able to print up to 200 pages
without the use of AC power. The actual printing time depends on the
complexity of the data you are printing.
Printing With a Low Battery
When you are using the battery pack and the battery starts to run low, the
ERROR light blinks, the printer beeps three times, and printing stops. You can
press RESUME to continue printing. After printing a few more sheets, the
printer will stop again. You can press RESUME to continue several times.
When you finish printing, turn of the power.
When the battery becomes completely discharged, the POWER and ERROR
lights start to blink, the printer sounds a long beep followed by a short beep, and
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printing stops. Any data that has not printed is lost. Press the POWER button
to turn off the printer.
To continue printing, make sure the printer is turned off and attach the AC
adapter to supply power.
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Discharging the Battery Pack
It’s a good idea to let the battery pack completely discharge before you charge
it. This will optimize the charge capacity of the battery pack.
If you notice the printer is printing fewer pages with a full charge, you can
initiate a complete discharge process. First, make sure the battery pack is
installed in the battery case, and make sure the AC adapter is attached.
1
Press the
REFRESH switch.
Use a pointed object, such as a ballpoint pen.
2
The REFRESH
light blinks during
the discharge
process.
This process takes about 10 hours.
When the battery pack is completely discharged, the CHARGE light begins
blinking as the battery pack automatically starts recharging.
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You can use the printer while the battery pack is discharging.
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Removing a Battery Pack
Make sure you have completed your current printing job as removing the battery pack erases
all data in the printer’s memory.
Turn the printer upside down.
Press in on the battery pack latch and lift up on the battery pack.
Lift the battery pack out of the battery compartment.
You can now install another fully charged battery pack or remove the battery
case from the printers.
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Removing a Battery Case
Make sure you the printer is turned off and the paper support is closed.
Make sure the AC adapter and the parallel interface cable are
disconnected.
Turn the printer upside down.
Turn the thumbwheel to the left (toward the mark) to loosen the battery
case from the printer.
Disconnect the battery case from the printer..
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Installing the Color Image
Scanner Cartridge
The printer can be converted to a color image scanner by installing the optional
IS-12 Color Image Scanner Cartridge. This chapter describes how to install and
remove the scanner cartridge. For details about operating the printer as a
scanner, see the Color Image Scanner Cartridge IS-12 User’s Manual that
comes with the optional scanner cartridge package.
Removing the BJ Cartridge
1
Start the
procedure.
Make sure the printer is turned on.
Press the CARTRIDGE button. The cartridge holder moves to the
center.
Open the front cover.
2
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Remove the
BJ cartridge.
With the tip of your finger, life up the green tab on the corner of the BJ cartridge
then raise the entire cartridge unit out of the cartridge holder.
Make sure you remove both the BJ cartridge and the BJ tank(s).
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3
Store the BJ
cartridge.
Place the BJ cartridge in an Ink Cartridge Storage Box.
Installing the Scanner Cartridge
1
Unpack the
scanner cartridge.
Remove the scanner cartridge from its protective packaging.
2
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Insert the
scanner
cartridge.
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With the label on the scanner cartridge facing up, insert it into the cartridge
holder diagonally so the points of the small triangular guide marks match.
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3
Secure the scanner
cartridge.
Press down gently on the left side of the scanner cartridge until it snaps into place.
4
Complete the
procedures
Press the CARTRIDGE button once. The scanner cartridge moves to the
right.
Close the front cover.
Removing the Scanner Cartridge
Remove the scanner cartridge as soon as you are finished scanning and replace it
with a BJ cartridge.
To avoid problems with printer and scanner cartridge operation, never leave the scanner
cartridge in the printer. Always remove the scanner cartridge and store it when it is no
longer in use.
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1
Start the procedure.
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Make sure the printer is on.
Press the CARTRIDGE button. The cartridge holder moves to the center.
Open the front cover.
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2
Lift up the
cartridge.
Lift up the tab on the left side of the scanner cartridge then raise it out of the
cartridge holder.
3
Store the scanner
cartridge.
Store the scanner cartridge in the Ink Cartridge Storage Box provided with the
cartridge. You may want to label this container. Only store the Color Image
Scanner Cartridge in this storage box.
Never store the IS-12 Color Image Scanner Cartridge in an Ink Cartridge
Storage Box that has been used for a BJ cartridge. The storage box may have
some ink that could damage the scanning head of the IS-12 Color Image
Scanner Cartridge.
4
Replace the BJ
cartridge.
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Remove the BJ cartridge from the Ink Cartridge Storage Box.
Insert the BJ cartridge into the cartridge holder.
Press down gently on the scanner cartridge until it snaps in place.
Press the CARTRIDGE button once; print head cleaning starts. After print
head cleaning is finished, the cartridge holder moves to the right.
Close the front cover.
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Troubleshooting
Due to today’s rapidly changing personal computer environment, we have
placed troubleshooting information in a variety of places to ensure that the most
accurate information possible is available. The best place to find current
information is through our on-line support services and through our Fax
Retrieval System, On-line services include the World Wide Web and our BBS.
This chapter contains very basic information to help you solve printer problems.
For complete problem solving information, be sure to use our other support
services.
See Getting Help From Canon in Chapter 1 (page 1-5) for Canon’s customer
technical support options.
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure you have
the following information:
Product name
Serial number
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
The serial number is located on the label on the bottom of the printer:
Attempting to repair the printer yourself may void the limited warranty as to that repair. See the
limited warranty information that came with your printer for details.
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General Problems
The most basic problems you may encounter are "the printer does not print" and
"your print quality is not satisfactory."
If the printer does not print
Check all your cable connections
Check your printer driver setup
Check your computer configuration
Check your BJ cartridge and BJ tank(s)
If your print quality is not satisfactory
Check your printer driver settings
Clean the print head
Clean the print head five times
Replace the BJ cartridge
Check the type of paper you are using
If colors are missing
Perform a Nozzle Check (see page 4-5)
Clean the print head (see page 4-7)
If necessary, replace the BJ cartridge or BJ tank
If you want to print from an MS-DOS application that does not have
a selection for the printer
Select the Epson LQ-2550 or the IBM Proprinter X24E
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Clearing Paper Jams
When a paper jam occurs, remove the stack of paper from the paper support.
1
Remove the jammed
paper.
Gently pull the paper out with one hand while holding the printer in place with the other
hand.
If the leading edge of the jammed sheet of paper has not yet emerged from the exit
slot, pull the paper out from the sheet feeder while pressing down on the o/o butto
on the right side of the sheet feeder.
If the leading edge of the jammed sheet is coming out of the paper exit slot, pull the pape
out carefully from the paper exit slot.
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2
Remove any torn
paper.
If the paper tears off inside the printer, turn off the printer.
Open the front cover and carefully remove the remaining paper.
Take care not to touch the film cable.
Press the POWER button to turn the printer back on.
If the platen is soiled after a paper jam, the back of your printed page will be
smeared. Clean the platen as described in Cleaning the Printer on page 4-3.
If you are having repeated paper jams, you may be loading the paper improperly,
or using the wrong kind of paper.
When you load a stack of plain paper, fan the stack of paper before
loading it in the sheet feeder. This will keep the sheets of paper from
sticking together.
Make sure that the paper you are using matches the paper specifications
for this printer and that the operating environment is within the proper
range. See Appendix A, Specifications, for details.
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Specifications
Printing Method
Bubble Jet ink on-demand
Paper Handling
Automatic Feed
Sheet Feeder Capacity
Maximum thickness of stacked paper: 0.12 inches (3mm)
Plain Paper
Approximately 30 sheets (20 lb or 75 g/m²)
Legal-size Paper
1 sheet
Transparencies
10 sheets
Back Print Film
10 sheets
Envelopes
5 Envelopes (U.S. Commercial number 10 or European
DL)
Paper Size
Letter (8.5 in x 11 in)
Legal (8.5 in x 14 in)
A4 (210 mm x 297 mm)
U.S. Commercial Number 10 envelope (9.5 in x 4.1 in)
European DL envelope (220 mm x 110 mm)
Paper Type
Bubble Jet paper
High Resolution Paper
Transparencies
Back Print Film
High Gloss Film
Glossy Photo Paper
Fabric Sheets
T-Shirt Transfer Paper
Greeting Cards
Envelopes
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Recommended
Canon Bubble Jet Paper (water resistant) LC-301
Canon High Resolution Paper (HR-101)
Canon Transparency Film (CF-102)
Canon Back Print Film (BF-102)
Canon High Gloss Film (HG-101)
Canon Glossy Photo Paper (GP-201)
Fabric Sheets (FS-101) for Canon Bubble Jet Printers
Canon T-Shirt Transfers (TR-101)
Canon Greeting Cards (GC-101)
Commercial Number 10 European DL
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Paper Weight
17 to 38 lb. (64 to 105 g/m²) with automatic feed
Print Speed
BC-11e Color BJ Cartridge
Up to 2 ppm at 15% coverage
BC-10 Black BJ cartridge
Up to 4.5 ppm
Print Width
Maximum
8 inches (203.2 mm)
Line Feed Speed
Approximately 70 ms/line at 1/6-inch line feeds in standard and draft modes
Printable Area-Papers
The shaded portion in the following figure shows the printing area for letter-size
papers. The table lists the minimum margins.
Margin
L
R
T
B
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Inches
0.25
0.25
0.12
0.65
mm
6.4
6.4
3.0
16.5
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Printable Area -- Envelopes
The shaded portion in the following figure shows the printing area for a COM10
envelope. The table lists the minimum margins.
Margin
L
R
T
B
Inches
0.25
1.25
0.12
0.65
mm
6.4
31.7
3.0
16.5
BJ Cartridges and BJ Tanks
BC-11e Color BJ Cartridge
Print Head
Ink color
Cartridge life
Ink Tank Yield
BC-10 Black BJ Cartridge
Print Head
Ink Color
Cartridge Life
Ink tank yield (BCI-10 )
Ink Contents
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64 nozzles for Black, 24 nozzles each for Cyan,
Magenta, and Yellow
Black, Cyan, Magenta, and Yellow
Approximately 2,000 pages (at 7.5% coverage for
each color)
BCI-11 Black BJ tank: Approx. 60 pages at 3.75%
coverage
BCI-11 Color BJ tank: Approx. 80 pages at
11.25% coverage
(Black plus color inks equal 15% coverage)
128 Nozzles
Black
Approximately 3,000 pages (at 5% coverage)
Approximately 170 pages (at 5% coverage)
Glycerine 56-81-5
Isopropyl alcohol 67-63-0
Ethylene glycol 107-21-1
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Acoustic Noise Level per ISO 9296
Under 45 db (A)
Interface
IEEE 1284-compatible parallell
Built-in IrDA
Operating Environment
Temperature
Humidity
41°F to 95°F (5°C to 35°C)
10% to 90% RH (no condensation)
Storing Environment
Temperature
Humidity
32°F to 95°F (0°C to 35°C)
5% to 95% RH (no condensation)
Power Source
USA/ Canada
AC 120 V, 60Hz, 0.5A
Power Consumption
5 watts standby
27 watts maximum printing
Dimensions
11.8" (300mm) W x 6.2" (157.6mm) D x 2.2" (57mm) H
Weight
Approx. 3.1 lb (1.4kg) without battery
Portable Kit Specifications
NIMH Battery Pack
Size
Weight
Voltage
Maximum Print capacity
Charging Time
3.6 x 1.98 x 1.32in (90.3 x 49.6 x 33 mm)
270g
12 VDC
Approximately 200 sheets (1500 characters/ page)
About 10 Hours
Battery Case
Size
Weight
Input Voltage
Output Voltage
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11.8" (300mm) W x 2.16" (54.03mm) D x 2.2" (57mm)
H
240g
13 VDC
13 VDC
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Using the IrDA
Wireless Interface
This printer is equipped with an IrDA 1.0 compatible infrared wireless
communication interface port. The IrDA interface is very popular among
Notebook PC users because no cable is required.
In order to use the IrDA wireless interface, your computer must be equipped
with an IrDA interface and have a Microsoft IR Comm Driver (Infrared driver)
for Windows 95 installed. This device driver is provided with your computer if it
has an IrDA interface.
See your Quick Start Guide to set up the printer for the IrDA interface.
The IrDA interface is available for Windows 95 only.
Positioning the Printer and Computer
The printer must be positioned so the IrDA interface ports of the printer and
computer are facing and level within a range or 15 degrees left or right, up or
down, and not more than three feet (1 meter) apart.
If the IrDA of the computer requires a shorter range, position the printer closer
to the computer.
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Software Requirements
To use IrDA successfully, make sure the following conditions are satisfied:
Use Windows 95
Make sure the Microsoft IR Comm Driver (infrared driver) Ver. 2.0 has
been installed.
Make sure a COM port has been selected for IrDA with the Printer
Wizard.
Make sure the BJC-80 is selected as the default printer via the BJC-80
printer driver (Ver. 3.91 or later).
The IrDA interface cannot detect the printer status and reset the printer. If communication
between the printer and computer is interrupted and the print Note job is aborted, the printer is
initialized automatically. The print job is cleared and paper is ejected.
The software required to use the IrDA interface (Microsoft IR Comm Driver
Ver. 2.0) should already be installed on your computer. If it is not, you can
obtain the driver as follows:
1. Contact either Microsoft or Canon on the World Wide Web.
2. Contact Canon’s BBS.
3. Call Canon to order a diskette. See page 1-5 for Canon’s Web address
and other numbers.
*Note: This is how the customer's manual will read. In order to get the driver, because
it is a Microsoft product, they will have to obtain the driver from the Microsoft Web
Site. The customer can go to www.microsoft.com or www.ccsi.canon.com and follow
our link there.
Reception Range
The following conditions may reduce the reception range of the IrDA interface
and cause the printer to start printing abnormal characters or images:
If another IrDA device is attached.
In another infrared device, like a set of wireless headphones or a remote
controller, for example, is broadcasting in the same area.
If the IrDA port is exposed to sunlight, fluorescent light, or any other
strong light source like a large torch.
If the IrDA port is not clean. (Clean it with a soft, dry cloth.)
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