QUICK REFERENCE GUIDE Mitel Turn Handset On or Off 5610 IP DECT Cordless Handset The Mitel® 5610 Cordless Handset and IP DECT Stand provides 3300 ICP SIP call processing features on a cordless handset. The IP DECT stand also provides conferencing, call transfer, and other basic features between handsets. Handset - Front View Press and hold key. . Handset - Side View Signal Range The cordless handset has an indoor signal range of up to 50 meters (150 feet) from the IP DECT stand. This range can be limited by concrete or metal barriers. If you go out of range and then return back into range, the handset will display “Missed Call”. # Front View - Description c d Color display e f g h i Press to navigate menus and services Press to make or answer calls Use the keypad to enter numbers and letters Use in the name editor to capitalize letters, type numbers, and enter the star symbol Earpiece Press to enter main menu and select and confirm options Softkeys used for various functions j k To hang up, exit a menu, and turn the handset on or off, press . l Press to send a flash signal before entering a Feature Access Code Microphone # Side View - Description c d e f g Loudspeaker for speakerphone Speakerphone activate and deactivate key Headset jack connector (2.5 mm) Volume Up key Volume Down key M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved. QUICK REFERENCE GUIDE Handset Display - Idle Mode Handset Display Main Menu Reject a Call Redial a Call • Press or REJECT. • MISSED CALL appears in the display. If you have a voice mailbox, the call is forwarded to it. From Idle mode, press . Select a Menu Option # Idle Mode - Description c Connection status indicators • Black/black: out of range of gateway • White/black: within range but not ready for calls • White/White: within range and ready for calls. Time and date d e f g h i Call Log for a log of incoming, outgoing and missed calls (activated with softkey) Battery status and charging indicator Handset name Options for redial and active calls (activated with softkey) OK Key Indicator: o signifies that the OK key is active Grey @ sign indicates dialing mode. • Green @ sign indicates off hook mode. • Red @ sign indicates a connection error. • Enter contact using the keypad as a text editor. Press * to switch between uppercase letters, lowercase letters, and numbers when working the text editor. • Press OK. Mute the Microphone • Select a destination icon. • During a call, press MUTE. • Press EDIT. • To reactivate the microphone press MUTE OFF. • Enter the contact number. • Press • Press SAVE. • Press YES. • From Idle mode, enter phone number. or Answer a Call Press . End a Call • . Adjust Volume When using the handset: • Press EDIT. Press BACK to exit a menu. • Add a Contact • • Press Press . . . Press OPTIONS, and then select ADD CONTACT. Press • Press • • • recently dialled number. Select CONTACTS. c Press the keys to select a menu option. Make a Call to display the most • • Call Log for a log of incoming, outgoing and missed calls Settings Contacts Press From Idle mode, press Main Menu - Description Messages • • # d e f From Idle mode, press OPTIONS. • Enter Main Menu • • During a call, press + on the side of the phone to increase volume or press - to decrease the volume. Use Speakerphone • During a call, press [!] on the side of the phone to activate the speaker. • Press [!] to turn speakerphone off. M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved. . . QUICK REFERENCE GUIDE Call a Contact Change the Ringer Melody • Press • Press • Select CONTACTS. • Select SETTINGS and then AUDIO SETTINGS. • Select the contact that you want to call. • Select RINGER MELODY and then select VoIP. • Select ALL LINES. • Press • Select a melody from the list and press • Press PLAY to listen to the melody and then press STOP. • Press to enter the main menu. . Call Hold • While on a call, press HOLD. • To retrieve a call from hold, press BACK. . to select the desired melody. Listen to Voicemail Message If a message is left in your voice mailbox, “Missed Call” and then “New Voicemail” appears in the handset display. A small envelope icon is displayed at the top of the main display. Call Swap Call swap lets you alternate between two calls. Each call is private; neither person can overhear your conversation with the other. • to enter the main menu. • Press to enter main menu. • Select MESSAGES. • Select VOICEMAIL. • Select your voicemail account. • Press PLAY. You are connected with the voicemail auto attendant. The auto attendant prompts you for your passcode. • Enter your passcode. • Follow the prompts to access your message(s). While in a call, press HOLD. • Enter the number of the second party that you want to call and press . • After speaking with the second party, press OPTIONS and select SWAP CALLS to switch between the two parties. Form a Conference To form a Conference when a two-party call is already in place: • Press HOLD. The current call is placed on hold. • Enter the number of the second party and press • After the second party answers, press OPTIONS and then select CONFERENCE. • Press END CONF to remain connected with the second party only. • Press OPTIONS and then select SWAP CALLS switch between the two parties. . M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved. QUICK REFERENCE GUIDE Change Handset Language • • Press About Feature Access Codes • Select SETTINGS. • Select SYSTEM SETTINGS. • Enter your PIN code (Default is 0000) and press • Select LANGUAGE. • Select the desired language and press to enter main menu. . Press . You can dial codes to activate Call Forwarding features and Do Not Disturb. The feature access codes provided in this guide are the default system codes.Your system may be programmed with different codes. Contact your System Administrator to obtain the codes assigned for your system. Note that when your handset is programmed in a personal ring group (that is, twinned to your desktop phone) Call Forwarding feature access codes are not supported from your handset. . Forward a Call Transfer a Call - Unsupervised Note that when call forwarding active, there is nothing on the handset that indicates it is enabled. To program and activate Call Forward: • While on a call, select press HOLD. The current call is placed on hold. • • Press OPTIONS and then select TRANSFER. Dial the appropriate Call Forward Feature Access code followed by the destination number. Note that the following are default codes. Your system may use different codes. Contact your System Administrator for a list. • Dial the extension of the transfer destination. - Always: ∗68 - Busy: ∗61 - No Answer: ∗68 - Cancel All Forwarding ∗70 • Press or . Transfer a Call - Supervised • While on a call, press HOLD. The current call is placed on hold. • Dial the extension of the transfer destination. • Press • Wait until the called party answers, announce the transfer. • Press OPTIONS and then select TRANSFER. or • Press • Press or . . . To cancel Call Forward: Check Call Log • From idle mode, press CALL LOG. • Select the type of calls: Missed, Incoming, Outgoing, or All Calls. • Select the call. • Dial the Cancel All Call Forward Feature Access code (Default code is ∗70) • Press or . M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved. • Press . QUICK REFERENCE GUIDE Do Not Disturb Remove Belt Clip Cover Do Not Disturb (DND) stops internal calls from ringing your handset. DND returns busy tone to the caller. DND does not stop external calls from ringing your handset nor does it affect your ability to make calls. Use the belt clip removal tool. Insert the tool between the belt clip cover and the phone.Then, using your thumb, press down and slide the clip up and off the back of the phone. • To enable, dial the Do Not Disturb Feature Access code (default is *20), or to disable, dial the Cancel No Not Disturb Feature Access Code (default is #20). • Press or • Press . . Call Handoff If your handset is twinned to your desktop phone via a personal ring group, you can use the call handoff feature. This feature allows you to “push” an active call from your desktop phone to your 5610 handset, or “pull” an active call from your 5610 handset to your desktop phone. You active call handoff by pressing a Handoff feature key on your desktop phone. To program a Handoff feature key, refer to your phone’s user guide for instructions. To push a call to your 5610 handset • While on a call at your desktop phone, press the Handoff key. The call is transferred to your 5610 handset. Attach Belt Clip • Press Insert the clip belt into the back of the handset. Slide the clip down with your thumb to snap the side tabs into place. to continue the call on your handset. To pull a call to your desktop phone • While on a call on your 5610 handset, press the Handoff key on your desktop phone. • The call is presented on your desktop phone in handsfree mode. Lift the desktop phone handset to continue the call using your desktop phone. M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved. QUICK REFERENCE GUIDE Troubleshooting Symptom Possible Cause Corrective Action Unable to remove belt clip You are not inserting the removal Insert the removal tool as shown in cover using removal tool. tool far enough into opening be- the graphic on the previous page. tween the handset and clip cover. Handset display is black. Handset is in power saving mode. Battery is drained. Press any key. Put handset in charging cradle to recharge battery. Handset does not charge. Power to handset charging cradle is Ensure that power cable is inserted not connected. in handset charging cradle. Battery is not inserted correctly. Check that the battery is inserted correctly. Refer to Installation Guide for details. Battery life is exceeded and no long- Obtain replacement battery from er accepts charge. your System Administrator and replace. Cannot enable features Feature is not enabled for your Contact your System Administrator using Feature Access handset. and ask to have the feature enabled Codes. for your handset. System does not use default Fea- Contact your System Administrator ture Access Codes. for a list of the supported Feature Access Codes for your system. Calls are not ringing the A feature such as Call Forwarding Enter the Clear All Features Access handset. Always is enabled that prevents Code (Default Code is ∗77) your handset from receiving calls. M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved.