Electrolux EWFLW65H - 27'' Front-Load Washer Service manual

Technical Service Manual
Wave-Touch™ and IQ-Touch™ Front-Load Washer
Models
EIFLW55H & EWFLW65H
WASHER SERVICE MANUAL #5995523536
2008 ALL RIGHTS RESERVED
Basic Information
Section 1
Basic Information
1-1
Basic Information
Section 1 - Basic Information ................................
1-1
Table of Contents ....................................................
Important Safety Instructions ..................................
Prevent Fire..............................................................
Protect Children ......................................................
Prevent Injury ..........................................................
Prevent Injury and Damage To Washer ..................
Safe Servicing Practices..........................................
Product Specification ..............................................
Serial Number Breakdown ......................................
The Language of Laundry ......................................
Automatic Temperature Control (ATC) System........
Water Level ..............................................................
Installation Cycle ....................................................
Component Description ..........................................
Door Lock Assembly Operation ..............................
Electronic Water Level Switch ................................
Mass Damper Operation ........................................
Drive Motor Operation ............................................
Speed Control ........................................................
Automatic Dispenser Operation ..............................
Oversudsing Detection ............................................
Unbalance Sensing..................................................
1-2
1-4
1-4
1-4
1-4
1-5
1-5
1-6
1-7
1-7
1-8
1-8
1-8
1-9
1-9
1-9
1-10
1-10
1-10
1-11
1-13
1-13
Section 2 - Installation Information ........................ 2-1
Important Safety Instructions ..................................
Safety Precautions..................................................
Tools and Materials Needed for Installation ..........
Electrical System Requirements ............................
Grounding Requirements........................................
Water Supply Requirements ..................................
Drain System Requirements ..................................
Removing Foam Packaging....................................
Clearance Requirements ........................................
Installation in a Recess or Closet ..........................
Installed Washer Dimensions..................................
Removing Shipping Hardware................................
Leveling Washer......................................................
Connecting Inlet Water ..........................................
Connecting Drain and Electrical ............................
Wave-Touch™ Installation Cycle ............................
IQ -Touch™ Installation Cycle ................................
Reversing Door ......................................................
Preparing to Reverse Door Swing ....................
Removing Trim Ring ..........................................
Removing Door from Hinge ..............................
Removing Hinge from Front Panel ....................
Removing Door Lock from Front Panel ............
Reattaching Door Lock to Front Panel ............
Reattaching Hinge to Front Panel ....................
Removing Striker Plate......................................
Removing Latch Indicator ................................
Removing Hole Plug..........................................
Reinserting Latch Indicator ..............................
Reattaching Striker Plate ..................................
Reinserting Hole Plug........................................
Reattaching Door Assembly..............................
Reversing Trim Ring ..........................................
Reinstalling Trim Ring........................................
Reinstalling Trim Plug ........................................
2-2
2-2
2-3
2-4
2-4
2-5
2-5
2-5
2-6
2-6
2-7
2-8
2-9
2-9
2-10
2-11
2-11
2-12
2-12
2-12
2-12
2-13
2-13
2-14
2-14
2-15
2-15
2-16
2-16
2-17
2-17
2-17
2-18
2-18
2-18
1-2
Accessories ............................................................
Matching Storage Pedestal ..............................
Dryer Stacking Kit ............................................
Drain Hose Extension Kit ..................................
Universal Appliance Wrench ............................
Dryer Stacking Instructions ....................................
Kit Components ................................................
Preparing Dryer for Stacking ............................
Prepare Top Surface of Washer..............................
Stacking Dryer ........................................................
Removing Stacked Dryer........................................
2-19
2-19
2-19
2-19
2-19
2-20
2-20
2-20
2-21
2-21
2-22
Section 3 - Electronic Control ................................
3-1
Control Panel Wave-Touch™..................................
Selecting the Appropriate Cycle and Settings
Overview ................................................................
Wave-Touch™ Washer Cycle Chart ......................
Control Panel IQ-Touch™ ......................................
Selecting the Appropriate Cycle and Settings
Overview ................................................................
IQ-Touch™ Washer Cycle Chart ............................
Cycle Selection ......................................................
Normal ..............................................................
Colors ................................................................
Whites................................................................
Heavy Duty ........................................................
Deep Clean Sanitize ..........................................
Casual................................................................
Active Wear ......................................................
Fast Wash..........................................................
Delicate..............................................................
Hand Wash ........................................................
Spin Only ..........................................................
My Favorite (IQ Touch™) ..................................
My Favorites (Wave Touch) ..............................
Wave Touch™ Washing/Rinsing Temperature ..
Spin Speed........................................................
Soil Level ..........................................................
IQ Touch™ Washing/Rinsing Temperature ......
Options ..................................................................
Eco Friendly ......................................................
Stain Clean ........................................................
Extra Rinse ........................................................
Auto Temp ........................................................
Continuous Wash Mode....................................
Extra Spin ..........................................................
Prewash ............................................................
Warm Rinse ......................................................
Delay Start ........................................................
User Interface Features ..........................................
Save as Favorite................................................
Set Prefs ............................................................
User Guides ......................................................
Stain Guides ......................................................
Control Lock ......................................................
Save as Favorite................................................
Setting Preferences ................................................
Custom Mode....................................................
System Clean ....................................................
Reset (WaveTouch™) ........................................
Reset (IQTouch™)..............................................
3-2
3-2
3-3
3-4
3-4
3-5
3-6
3-6
3-6
3-6
3-6
3-7
3-7
3-7
3-7
3-8
3-8
3-8
3-8
3-8
3-10
3-11
3-11
3-11
3-12
3-12
3-12
3-12
3-12
3-13
3-13
3-13
3-13
3-13
3-14
3-14
3-14
3-14
3-14
3-14
3-15
3-16
3-16
3-16
3-17
3-17
Basic Information
Contrast ............................................................
Brightness ........................................................
Volume ..............................................................
Language ..........................................................
Cycle Description ..............................................
Status Display ..................................................
Install Cycle (WaveTouch™) ..................................
Install Cycle (IQ Touch™)........................................
Diagnostics and Error Codes ................................
Reading Error Codes ..............................................
To Clear Latest Stored Error Code ........................
Diagnostic Test ......................................................
To Start the Diagnostic Test ..............................
Exiting Diagnostic Mode ..................................
Error Code Chart ....................................................
Error Code Test Chart ............................................
3-17
3-18
3-18
3-18
3-18
3-18
3-19
3-19
3-20
3-20
3-20
3-21
3-21
3-21
3-22
3-23
Section 4- Component Teardown ..........................
4-1
Warnings and Cautions ..........................................
Door Components ..................................................
Door Trim Ring ................................................
Door Assembly ................................................
Striker Plate ......................................................
Inner Door Glass ..............................................
Latch Indicator ..................................................
Outer Door Glass ..............................................
Door Hinge ......................................................
Door Lock Assembly ........................................
Bellows ..................................................................
Reinstalling or Replacing the Bellows ....................
Interior Light............................................................
Top Panel ................................................................
Vibration Dampener ................................................
Detergent Drawer Removal and Breakdown ..........
Console Panel ........................................................
Control Assembly Removal and Breakdown..........
Front Panel..............................................................
Controller Assembly................................................
Weight Ring ............................................................
Water Inlet / Overflow Vent Tube Grommet............
Overflow /Vent Tube ..............................................
Water Inlet Valve Assembly ....................................
Water Inlet Screen ..................................................
Top Rear Brace ......................................................
External Drain Hose................................................
Detergent Cavity Assembly ....................................
Detergent Dispenser Outlet Hose ..........................
Power Cord ............................................................
Rear Access Cover ................................................
Suspension Spring..................................................
Top Center Brace....................................................
Electric Water Level Sensor....................................
Drain Pump ............................................................
Drive Belt ................................................................
Large Pulley ............................................................
Drive Motor ............................................................
Speed Control Board Assembly ............................
Air Bell ....................................................................
Heating Element ....................................................
Air Shock Absorber ................................................
Tub Assembly ........................................................
4-2
4-3
4-3
4-3
4-4
4-4
4-4
4-5
4-5
4-6
4-6
4-7
4-8
4-8
4-8
4-9
4-9
4-10
4-11
4-11
4-12
4-12
4-13
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4-14
4-14
4-14
4-15
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4-16
4-16
4-16
4-17
4-17
4-17
4-18
4-18
4-18
4-19
4-19
4-20
4-20
4-21
1-3
Section 5- Troubleshooting ....................................
5-1
Troubleshooting Chart ............................................
Component Resistance Chart ................................
5-2
5-6
Section 6- Wiring Diagrams ....................................
6-1
Wiring Diagram Models
EWFLW65H & EIFLW55H ......................................
6-2
Basic Information
The service technician should be aware of the safety instructions below to make sure the customer is
operating the washer in accordance to the Use and Care Manual.
PREVENT FIRE
PROTECT CHILDREN
•
•
•
•
•
•
•
Do not wash items that have been previously
cleaned in, soaked in, or spotted with gasoline, cleaning solvents, kerosene, cooking oils,
waxes, etc. Do not store these items on or
near the washer. These substances give off
vapors or chemical reactions that could ignite
or explode.
Do not put oily or greasy rags or clothing on
top of the washer. These substances give off
vapors that could ignite the materials.
Do not add gasoline, cleaning solvents, or
other flammable or explosive substances to
the wash water. These substances give off
vapors that could ignite or explode.
Under certain conditions, hydrogen gas may
be produced in a hot water system that has
not been used for 2 weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot
water system has not been used for such a
period, before using the washer, turn on all hot
water faucets and let the water flow from each
for several minutes. This will release any
accumulated hydrogen gas. Hydrogen gas is
flammable; do not smoke or use an open
flame during this time.
Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
Failure to comply with these warnings could
result in fire, explosion, serious bodily injury
and/or damage to the rubber or plastic parts
of the washer.
•
•
•
•
Do not allow children to play on or in the
washer. Close supervision of children is
necessary when the washer is used near
children. As children grow, teach them the
proper, safe use of all appliances.
Destroy the carton, plastic bag and other
packing materials after the washer is
unpacked. Children might use them for play.
Cartons covered with rugs, bedspreads or
plastic sheets can become airtight chambers.
Keep laundry products out of children’s reach.
To prevent personal injury, observe all
warnings on product labels.
Before the washer is removed from service or
discarded, remove the washer door to prevent
accidental entrapment.
Failure to comply with these warnings could
result in serious personal injuries.
PREVENT INJURY
•
•
•
•
•
1-4
To prevent shock hazard and assure stability
during operation, the washer must be installed
and electrically grounded by a qualified service
person in accordance with local codes.
Installation instructions are packed in the
washer for installer’s reference. Refer to
INSTALLATION INSTRUCTIONS for detailed
grounding procedures. If the washer is moved
to a new location, have it checked and
reinstalled by a qualified service person.
To prevent personal injury or damage to the
washer, the electrical power cord of the
washer must be plugged into a properly
grounded and polarized 3-prong outlet. The
third grounding prong must never be removed.
Never ground the washer to a gas pipe. Do not
use an extension cord or an adapter plug.
Follow package directions when using laundry
products. Incorrect usage can produce
poisonous gas resulting in serious injury or
death.
Do not combine laundry products for use in 1
load unless specified on the label.
Do not mix chlorine bleach with ammonia or
acids such as vinegar.
Basic Information
Safe Servicing Practices
PREVENT INJURY AND DAMAGE TO THE
WASHER
Avoid personal injury and/or property damage by
observing important Safe Servicing Practices.
Following are some limited examples of safe
practices:
To prevent serious personal injury and damage to
the washer:
•
•
•
•
•
•
•
•
All repairs and servicing must be performed by
an authorized servicer unless specifically
recommended in the Use & Care Guide. Use
only authorized factory parts.
Do not tamper with controls.
Do not install or store the washer where it will
be exposed to the weather.
Do not install on carpet. Install washer on a
solid floor. It may be necessary to reinforce the
floor to prevent vibration or movement.
To reduce the risk of electric shock, disconnect
this appliance from the power supply before
attempting any user maintenance. Turning the
controls to the OFF position does not
disconnect this appliance from the power
supply.
To prevent injury, do not reach into the washer
while parts are moving. Before loading,
unloading or adding items, push in the cycle
selector knob and allow the drum to coast to a
complete stop before reaching inside.
This washer is equipped with an electrical
overload protector. The motor will stop if it
becomes overheated. The washer will automatically restart after a cool down period of up
to 30 minutes, if the washer has not been
manually turned off during this time.
Failure to comply with these warnings could
result in serious personal injuries.
1. DO NOT attempt a product repair if you have
any doubts as to your ability to complete the
repair in a safe and satisfactory manner.
2. Always Use The Correct Replacement Parts as
indicated in the parts documentation.
Substitutions may defeat compliance with
Safety Standards Set For Home Appliances.
3. Before servicing or moving an appliance:
• Remove power cord from the electrical
outlet, trip circuit breaker to the OFF position,
or remove fuse.
• Turn off water supply.
4. Never interfere with the proper operation of
any safety device.
5. Use ONLY REPLACEMENT PARTS
CATALOGED FOR THIS APPLIANCE.
Substitutions may defeat compliance with
Safety Standards Set For Home Appliances.
6. GROUNDING: The standard color coding for
safety ground wires is GREEN, or GREEN with
YELLOW STRIPES. Ground leads are not to be
used as current carrying conductors.
It is EXTREMELY important that the service
technician reestablish all safety grounds prior
to completion of service. Failure to do so will
create a hazard.
7. Prior to returning the product to service,
ensure that:
• All electrical connections are correct and
secure.
• All electrical leads are properly dressed and
secured away from sharp edges, high
temperature components, and moving parts.
• All non-insulated electrical terminals,
connectors, heaters, etc. are adequately
spaced away from all metal parts and panels.
• All safety grounds (both internal and external)
are correctly and securely connected.
• All panels are properly and securely
reassembled
1-5
Basic Information
This service manual is intended for use by persons having electrical and mechanical training and a
level of knowledge of these subjects generally considered acceptable in the appliance repair trade.
El e c t r o l u x H o m e P r o d u c t s , I n c . c a n n o t b e r e s p o n s i b l e , n o r a s s u m e a n y l i a b i l i t y , f o r i n j u r y o r d a m a g e o f
any kind arising from the use of this manual.
Product Specifications IQ-Touch™
Washer
Product Specifications Wave-Touch™
Washer
White and 1 Premium Color
Smooth Glide on Drawers & Dispenser
Largest Capacity (4.7 cu.ft. IEC)
Push2Open: Door, Dispenser, Pedestal
Inclined Axis with 1200 RPM
Electrolux Blue LEDs
Custom Cycles Including My Favorite
Intelligent and Adaptive LCD Controls
Quiet (52-72 dBA) and Low Vibration
Best in Class Vibration and 2nd Floor Installation
Ready
11 cycles with My Favorite and NSF Sanitary
ATC with Heater, 5 Soil Levels, 5 Temps and 5
Spin Speeds, 14 Hour Delay Start
CEE Tier 3 for Super Efficient Appliances
Fastest Cycle Time
2 Premium Colors
Enhanced LCD Controls with larger trilingual
display
1350 RPM
Quiet (52-72 dBA)
Multiple User Mode – 3 User Modes with Favorite
and Custom Cycles
11 Standard + 3 Favorite Cycles with custom
settings to reach 42 Total Cycles
Enhanced ATC Control with on/off selection
22 hour delay start
Drum Light with Manual Switch
More efficient with Higher MEF
Fastest Cycle Time
Cycles
NSF Certified Deep Clean Sanitize
Heavy Duty
Whites
Colors
Normal
Active Wear – Use for sports/workout gear
Casual – Use for permanent press items
Quick Wash – Fastest cycle in the industry
Delicates – Gentler than any cycle available
Hand Wash
Spin Only
My Favorites – 3 favorites Programmable by
consumer
Cycles
NSF Certified Deep Clean Sanitize
Heavy Duty
Whites
Colors
Normal
Casual – Use for Permanent press items
Quick Wash – Fastest cycle in the industry
Delicates – Gentler than any cycle available
Hand Wash
Spin Only
My Favorite – Programmable by consumer
Additional Options
Up to 14 hour delay start – use this to save $ by
running in off peak energy demand hours
Control Lock – to prevent accidental operation by
children
5 Temperature Selections
5 Spin Speed Selections
3 Soil Level Selections
ATC – Automatic Temperature Control
Additional Options
Up to 22 hour delay start – use this to save $ by
running in off peak energy demand hours
Automatic Control Lock – to prevent accidental
operation by children
5 Temperature Selections
6 Spin Speed Selections
4 Soil Level Selections
ATC – Automatic Temperature Control with additional heater
1-6
Basic Information
Model Number Breakdown
Serial Number Breakdown
Each model follows the following nomenclature:
4 C 8 2 8 1 2 3 4 5
E ..................for Electrolux
I ..................for IQ Touch
W ..................for Wave Touch
FLW ..............for Front Load Washer
ED ................for Electric Dryer
GD ................for Gas Dryer
MED/MGD ....Steam Electric/Steam Gas Dryer
P ....................for Pedestal
Incremented unit number
Production Week
Last Digit of Production Year
Product Identification
Manufacturing Facility
The Language of Laundry
Machine Wash
Instructions
Special
Care
Bleaching
Instructions
Dryer
Instructions
Normal
Wash
Hand
Wash
Bleach
as Needed
Normal
Dry
DO NOT
Machine Dry
Permanent
Press
DO NOT
Wring
Non-chlorine
Bleach as Needed
Permanent
Press
Line Dry
Ironing
Instructions
Dry
Cleaning
Low Heat
Dry Clean
Med. Heat
Dry Clean
w/ Any
Solvent
High Heat
Drip Dry
Gentle
Cycle
DO NOT
Bleach
Dry Clean
w/Petroleum
Solvent
Gentle
Setting
Dry Flat
DO NOT
Machine Wash
DO NOT
Tumble Dry
Dry in
Shade
Cold
(<85ºF)
DO NOT
Steam
DO NOT
Iron
Dry Clean
w/Solvents
Other Than
Trichloroethylene
No Heat
DO NOT
Dry Clean
Low Heat
Warm
(<105ºF)
Normal/
Med. Heat
Hot
(<120ºF)
High
Heat
Hot
(<140ºF)
1-7
Basic Information
Automatic Temperature Control (ATC) System
This method of temperature control uses a thermistor input from the drum water Negative Temperature
Coefficient Thermistor to sense the water temperature in the drum. It also controls the amount of hot
water used for a given fill and temperature selection.
The following are the temperature ranges for the wash/rinse cycles:
Temperature Setting
Temperature Range
Sanitize
Hot
Eco Hot
Warm
Eco Warm
Warm Rinse
Cold
67°C
55°C
45°C
29°C
27°C
24°C
15°C
(152°F) +/- 5°C
(131°F) +/- 5°C
(113°F) +/- 5°C
(84°F) +/- 4°C
(81°F) +/- 3°C
(75°F) +/- 3°C
(59°F) +/- 5°C
Water Height In
Drum
1.75 +/- 0.5 In.
4.45 +/-1.27cm
Water Level
The spinner tub vanes must not be in water during this check.
Check is taken at the back and center of the washgroup.
Water Pressure must be between 20 and 120 P.S.I.
All Models
Installation Cycle
This cycle checks the basic functionality of the unit. It also verifies that the water hoses have been
hooked up properly, hot to hot and cold to cold. To verify that the hoses have been hooked up properly,
the unit turns on the hot water valve until the water reaches 130 mm (5.11 inches) in height. The
temperature in the drum has to increase from ambient to a specified value for the algorithm to recognize
the water lines have been properly hooked up. If the temperature doesn’t increase to the specified value
either within the 130 mm fill level or a given amount of time, the “CHECK HOSES” warning will be
displayed, the machine will drop out of the install cycle and drain what water has accumulated. When this
happens verify that the hoses were properly connected and if they have been, then push the Cancel
button (clears the message) and the unit is ready for use.
If water remains in the unit after following the procedure above, move the cycle knob to the Drain Spin
Cycle and drain the rest of the water from the tub. When the drum starts moving, the water has been
completely drained and the cycle can then be cancelled.
1-8
Basic Information
Component Description
Door Lock Assembly Operation
The door lock has a push push mechanism that is
either in the latched position, where the strike is in
the cam, or an unlatched position, where the strike
is not in the cam.
When in the locked position, the user can push the
Start/ Pause button which activates a solenoid
causing the door to lock. When the Start/ Pause
button or Cancel button is pushed, the solenoid is
activated again causing the door to unlock. The
solenoid does not require a constant current, but
only an impulse to lock or unlock. If the door lock
is locked when the power goes out, there is a
manual override switch in the back of the door
lock assembly to unlock the door lock. When the
door lock assembly is mounted in the front panel
on the right (when facing the front panel) the
manual override switch lever would need to be
pulled up, and when assembled on the left, the
lever would be pushed down.
Manual Override
Lever For Door Lock
Door Lock Manual Override Lever
There is a child entrapment safety feature that
allows a child to push from the inside of the unit
with less than 15 pounds of force and the door will
open, but only when the door is unlocked.
When in the unlatched position, there is one
electrical and two mechanical features that prevent
the door lock from being able to lock.
Electronic Water Level Switch
The electronic water level sensor is mounted to the
right side panel under the top of the washer and
controls the water level in the washer.
Electronic Water
Level Sensor
The electronic water level sensor is made up of an
electronic board and a bellow inside a sealed
chamber. The chamber is connected by a hose to
the air bell located at the bottom of the washer
attached to the drain boot. The electronic board
reads the pressure in the bellow and converts it
into an electronic signal. This signal is then sent to
the control board which governs the incoming
water by connecting or disconnecting a neutral line
to the water solenoids.
Bottom of
Wash Tub
Hose
Air Bell
Drain Boot
Electronic Water Level Sensor Components
1-9
Basic Information
Mass Damper Operation
The mass damper is a simple assembly consisting
of a heavy mass supported by gel. This device
reduces cabinet vibration through the dissipation
of energy coming from “gel” deformation. The use
of the mass damper is effective for a wide range of
drum speeds and installation conditions.
Mass Damper
Concrete
Drive Motor Operation
The motor is an induction, three phase AC motor
that varies speeds when the voltage from the
speed control board varies in frequency and
amount. The motor has a tachogenerator that
inputs the speed of the motor to the speed control
board.
Mass Damper Mounted on Unit
Speed Control
Mass
Mass
The speed control board is mounted to the base
plate of the washer in the left rear corner of the
washer. The speed control board controls the
following operations:
1. The speed of the drive motor is controlled by
converting input line to neutral single phase 60
Hertz voltage, to a varying frequency, three
phase output voltage from zero to 300 VAC.
By varying the amount, frequency, and polarity
of the voltage and comparing the input from
the tachogenerator on the drive motor, the
speed control board can operate the drive
motor at a preprogrammed speed and
direction.
2. The balance of the load in the washer is
monitored during the spin cycle by converting
the sine wave from the tachogenerator to
square waves and comparing the distance
between the square waves. If this distance
exceeds a specified parameter, the wash load
is determined to be unbalanced and the
washer responds accordingly.
Damping support (by gel)
Mass Damper Cross Section
1-10
Basic Information
Automatic Dispenser Operation
The automatic dispenser for the detergent, liquid
bleach and fabric softener system is made up of
the dispenser cavity, and a removable drawer with
four cavities: one for pre-wash, one for detergent,
one for bleach and one for fabric softener. A
plastic conveyer is snapped to the bottom of the
drawer to direct the outputs from the bleach and
softener chambers to the dispenser housing outlet
channel. This prevents the mixtures from coming
out the front of the drawer.
Pre-Wash
Detergent
Channel
Main Wash
Detergent
Channel
Bleach
Channel
To ART
Hose
The 3 outlets of the water inlet valve assembly are
inserted into the rear of the automatic dispenser.
During the fill cycles, water is directed into the top
of the cavity through 3 inlets. The inlet on the right,
as viewed from the front of the washer, is
connected to the combination output of the hot
water solenoid and the center cold water solenoid.
Fabric
Softener
Channel
The left and middle inlet, as viewed from the front
of the washer, are connected to the cold water
solenoid.
In the fill cycle, water enters into the top of cavity
and is directed across the top of the cavity by 5
channels: the dispenser advanced rinsing
technology channel, the pre-wash channel (cold
water only), the detergent channel, bleach channel
and the
fabric softener channel. The channel that receives
the water is determined by which inlet supplies the
water or if both inlets supply the water.
Dispenser Flow Pattern
The detergent dispenser channel receives water
from the right-hand input, as viewed from the front
of the washer. The detergent channel forms a loop
that allows the water to pass over the detergent
section of the drawer. As the water passes over
the detergent section, holes in the cavity allow
some of the water to enter and flush the detergent
cavity. Since the flow of incoming water is more
than the holes can dispense, the excess water
backs up into a channel across the rear of the
dispenser. Water in this channel and the mixture
from the detergent drawer flow into the tub
through the large hose at the rear of the dispenser.
The dispenser advanced rinsing technology
channel receives water whenever the inlet on the
right, as viewed from the front of the washer, is
activated. This path allows the water to bypass the
dispenser drawer and enter the tub by the
advanced rinsing technology hose connected
between the cavity and the bellows.
The pre-wash dispenser channel receives water
from the left-hand input, as viewed from the front
of the washer. The pre-wash channel forms a loop
that allows the water to pass over the pre-wash
detergent section of the drawer.
As the water passes over the pre-wash detergent
section, holes in the cavity allows some of the
water to enter and flush the pre-wash detergent
cavity. Since the flow of the incoming water is
more than the holes can dispense, the excess
water backs up into a channel across the rear of
the dispenser. Water in this channel and the
mixture from the detergent drawer flow into the tub
through the large hose at the rear of the dispenser.
Detergent is dispensed at the start of the cycle,
but bleach and fabric softener are not dispensed
until later in the cycle. The bleach and softener
cavities in the drawer have tubes molded into the
bottom of them.
These tubes allow bleach or fabric softener to be
added to their cavity without being dispensed as
long as the liquid is below the top of the tubes. At
the proper time in the cycle when bleach or fabric
softener is to be dispensed, water is added to the
cavity. This raises the mixture above the top of the
tube and the bleach or fabric softener starts
flowing into the tub.
1-11
Basic Information
To allow the cavities to empty, the cover of the
detergent drawer cover has tubes molded into it
that fit over the tubes in the cavities.
Cover Tube
These tubes are larger than the tubes in the cavity
and are designed to fit over the tubes, but not
touch the bottom of the cavity when the cover is
installed. When water is added to either the bleach
or fabric softener liquid, the mixture level rises
between the tubes above the tubes in the cavity
and flows into the washer tub. Since the end of the
tube on the insert does not touch the bottom of
the cavity, a siphoning action will occur when the
solenoid activates and allows water into the cavity.
The added water creates an “overfill” condition
and starts the siphoning. The cavity will empty
itself when the water is turned off by the solenoid.
The bleach dispenser channel receives water from
the middle input, as viewed from the front of the
washer. The bleach channel forms a path that
allows the water to pass over the bleach cavity
section of the cavity.
As the water passes over the bleach section, holes
in the cavity allow some of the water to enter and
mix with the bleach. This raises the mixture level
above the tubes in the drawer bleach cavity
allowing the mixture to flow into the tub.
Like the detergent channel, the flow of the
incoming water is more than the holes can
dispense, allowing the excess water to back up
into the channel across the rear of the dispenser
and flow into the tub. For water to enter the fabric
softener channel, both the middle and right inlets
must be activated. As water from the left inlet
passes over the channel, it collides with the water
from the right inlet. This collision changes the
water path directing it to the front of the cavity and
into the fabric softener channel. The fabric softener
channel forms a loop that allows the water to pass
over the fabric softener cavity section of the
drawer.
Cavity Tube
Bleach and Fabric Softener Flow Tubes
An available option is for a liquid detergent cup
that is placed within the main wash compartment.
This allows for the liquid detergent to be
dispensed at the proper time, and allows the liquid
detergent to be poured and held during a delay
start or held during the pre-wash.
The drawer front has a button that when pushed,
releases a latch that secures the drawer in the unit.
When the latch is released, a spring in the
dispenser housing assembly pushes the drawer
partially open. The drawer can then be pulled
open to pour additives into the drawer. The
drawer is then pushed back into place and the
latch on the drawer front assembly latches to the
console to keep the dispenser closed.
As the water passes over the fabric softener
section, holes in the cavity allow some of the water
to enter and mix with the fabric softener.
This raises the mixture level above the tubes in the
drawer fabric softener cavity allowing the mixture
to flow into the tub. Like the detergent channel, the
flow of the incoming water is more than the holes
can dispense allowing the the excess water to
backup into the channel across the rear of the
dispenser and flow into the tub.
1-12
Basic Information
Oversudsing Detection
Oversudsing is detected after the wash cycle by
two methods.
1. Suds are detected when torque is very high
and the pressure can not be drawn down to
zero at the drain pump. The spin cycle is then
skipped, and a slower rinse agitation is
performed with longer pauses and less time in
agitation, and the fabric softener is moved
from the last rinse cycle to the second rinse
cycle. If suds are still detected after the first
rinse, or after the wash cycle for a Fast Cycle,
up to 3 rinse cycles are added to clear the
suds.
2. Suds are detected when the machine tries to
spin and the pressure goes above a given
threshold, and when the drum speed is
reduced back down to 120 RPM the pressure
does not go back to zero within a given
amount of time. The drum will then stop
(0 RPM) and sit for 30 seconds with the drain
pump off. The drain pump will then turn on for
one minute and attempt to drain the tub of
water and/or suds. If pressure can not be
brought to zero and this happens twice in a
given intermediate rinse cycle, then the spin
cycle is skipped and if it is the second intermediate spin (first for the Fast Cycle) then up
to 3 rinse cycles will be added to eliminate
suds in the tub.
Unbalance Sensing
This algorithm determines the amount of either
static unbalance (point unbalance) or dynamic
unbalance (two points of unbalance that are equal
and opposite each other in the drum) in the unit.
When distributing the load the unit monitors the
point unbalance until it drops below a set
threshold. When this happens the machine
speeds up to 120 RPM and verifies that the load
unbalance is ready to spin. If the point unbalance
is low enough to allow spin, the unit will accelerate
to 250 RPM from 120 RPM, during which time it
monitors the dynamic unbalance. If this unbalance
is high enough, the spin will terminate and the
algorithm will proceed to try and rebalance the
load.
1-13
Basic Information
Notes
1-14
Installation Information
Section 2
Installation Information
2-1
Installation Information
IMPORTANT SAFETY INSTRUCTIONS
Safety Precautions
Do not attempt to install or operate this appliance until you read the safety precautions in this guide. Safety
items throughout this guide are labeled with a Warning or Caution based on the risk type.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury.
ELECTROLUX CANNOT BE HELD RESPONSIBLE FOR DAMAGE TO PROPERTY OR INJURY TO
PERSONS CAUSED BY FAILURE TO COMPLY WITH THE INSTALLATION, MAINTENANCE AND
SAFETY INSTRUCTIONS CONTAINED IN THIS SERVICE MANUAL.
TO REDUCE THE RISK OF FIRE, ELECTRICAL SHOCK, OR INJURY WHEN USING A
WAVE-TOUCH™ OR IQ-TOUCH™ FRONT-LOAD WASHER, FOLLOW BASIC SAFETY
PRECAUTIONS INCLUDING THE FOLLOWING:
-
READ ALL INSTRUCTIONS BEFORE OPERATING THE WASHER.
-
BEFORE PERFORMING ANY TYPE OF SERVICE OR INSTALLATION, MAKE SURE THAT
ELECTRIC POWER TO THE WASHER IS DISCONNECTED.
-
TO AVOID THE POSSIBILITY OF EXPLOSION OR FIRE, DO NOT STORE OR USE COM
BUSTIBLE, FLAMMABLE, OR EXPLOSIVE LIQUIDS OR VAPORS (SUCH AS GASOLINE)
INSIDE OR IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
-
THIS APPLIANCE IS EQUIPPED WITH A THREE-PRONG GROUNDING PLUG FOR PROTEC
TION AGAINST POSSIBLE ELECTRIC SHOCK HAZARDS. PLUG IT ONLY INTO A DEDICATED,
GROUNDED ELECTRICAL OUTLET. WHEN ONLY A STANDARD TWO-PRONG ELECTRICAL
OUTLET IS AVAILABLE, THE CUSTOMER MUST HAVE IT REPLACED WITH A DEDICATED,
PROPERLY GROUNDED THREE-PRONG ELECTRICAL OUTLET BEFORE USING THIS
APPLIANCE. DO NOT UNDER ANY CIRCUMSTANCES, CUT OR REMOVE THE THIRD
(GROUND) PRONG FROM THE POWER CORD. DO NOT USE AN ADAPTER PLUG. DO NOT
USE AN EXTENSION CORD. DO NOT USE A POWER CORD THAT IS FRAYED OR DAMAGED.
THE USE OF A GROUND FAULT INTERRUPTER (GFI) IS NOT RECOMMENDED.
-
DO NOT INSTALL OR USE A DAMAGED APPLIANCE. IF YOU RECEIVE A DAMAGED
APPLIANCE, IMMEDIATELY CONTACT YOUR DEALER OR BUILDER.
-
DO NOT USE THE WASHER UNTIL IT HAS BEEN PROPERLY INSTALLED BY A QUALIFIED
INSTALLER ACCORDING TO THESE INSTALLATION INSTRUCTIONS. THE INSTALLER MUST
SHOW THE CUSTOMER THE LOCATION OF THE POWER PLUG SO THAT THEY KNOW WHERE
AND HOW TO DISCONNECT POWER TO THE WASHER.
-
DO NOT INSTALL, REPAIR, OR REPLACE ANY PART OF THE WASHER UNLESS
SPECIFICALLY RECOMMENDED IN THE LITERATURE ACCOMPANYING IT. A QUALIFIED
SERVICE TECHNICIAN SHOULD PERFORM ALL OTHER SERVICE.
2-2
Installation Information
DESTROY CARTON, PLASTIC BAGS, AND ANY EXTERIOR WRAPPING MATERIAL IMMEDIATELY
AFTER THE WASHER IS UNPACKED. CHILDREN SHOULD NEVER USE THESE ITEMS FOR PLAY.
CARTONS COVERED WITH RUGS, BEDSPREADS, PLASTIC SHEETS OR STRETCH WRAP MAY
BECOME AIR TIGHT CHAMBERS AND CAN QUICKLY CAUSE SUFFOCATION.
KEEP LAUNDRY PRODUCTS OUT OF CHILDREN’S REACH. TO PREVENT PERSONAL INJURY,
OBSERVE ALL WARNINGS ON PRODUCT LABELS.
CUT HAZARD. TO PREVENT SERIOUS INJURY FROM SHARP EDGES, WEAR WORK GLOVES
WHEN HANDLING, UNPACKING OR DISASSEMBLING UNIT.
CAUTION
EXCESSIVE WEIGHT HAZARD
To avoid back or other injury, have more than one person move or lift the washer.
NOTE
The electrical service to the washer must conform with local codes and ordinances and the
latest edition of the National Electrical Code, ANSI/NFPA 70, or in Canada, the Canadian electrical code C22.1 part 1.
Pre-installation Requirements
Tools and materials needed for installation:
2-3
Installation Information
Electrical System Requirements
Grounding Type
Wall Receptacle
Circuit - Individual, properly polarized and grounded 15 amp. branch circuit fused with 15 amp. time
delay fuse or circuit breaker.
Power Supply - 2 wire, with ground, 120 volt
single phase, 60 Hz, alternating current.
DO NOT, under any
circumstances, cut,
remove, or bypass the
grounding plug.
NOTE
Because of potentially inconsistent voltage
capabilities, the use of this washer with
power created by gas powered generators,
solar powered generators, wind powered generators or any other generator other than the
local utility company is not recommended.
Power Cord with
3- Prong Grounded Plug
Figure 2-1
GFI (Ground Fault Interrupter) receptacle is
not required.
Outlet Receptacle - Properly grounded 3-prong
receptacle to be located so the power supply cord
is accessible when the washer is in an installed
position.
Grounding Requirements
IMPROPER CONNECTION OF THE EQUIPMENT GROUNDING CONDUCTOR CAN
RESULT IN A RISK OF ELECTRICAL SHOCK.
CHECK WITH A LICENSED ELECTRICIAN IF
YOU ARE IN DOUBT AS TO WHETHER THE
APPLIANCE IS PROPERLY GROUNDED.
1. The washer MUST be grounded. In the event
of malfunction or breakdown, grounding will
reduce the risk of electrical shock by a path of
least resistance for electrical current.
2. Since your washer is equipped with a power
supply cord having an equipment-grounding
conductor and a grounding plug, the plug
MUST be plugged into an appropriate, copper
wired receptacle that is properly installed and
grounded in accordance with all local codes
and ordinances or in the absence of local
codes, with the National Electrical Codes,
ANSI/NFPA 70 (latest edition). If in doubt, call a
licensed electrician. DO NOT cut off or alter
the grounding prong on the power supply
cord. In situations where a two-slot receptacle
is present, it is the owner’s responsibility to
have a licensed electrician replace it with a
properly grounded three prong grounding type
receptacle.
2-4
Installation Information
Water Supply Requirements
Hot and cold water faucets MUST be installed within 42 inches (107 cm) of the washer’s water inlet.
The faucets MUST be 3/4 inch (1.9 cm) with
threading for laundry hose connection. Water pressure MUST be between 30 and 120 psi. Pressure
difference between hot and cold cannot be more
than 10 psi. The local water department can
advise the customer of the line water pressure.
Drain System Requirements
1. Drain capable of eliminating 17 gals (64.3 L)
per minute.
2. A standpipe diameter of 1-1/4 in. (3.18 cm)
minimum..
3. The standpipe height above the floor should
be: Minimum height: 24 in. (61 cm)
Maximum height: 96 in. (244 cm)
Figure 2-2. Standpipe Dimensions
NOTE
Drain hose attached to the washer can reach
a 79 in. (201 cm) high standpipe. For higher
standpipe, use hose P/N 137098000.
Removing Foam Packaging
1. Temporarily remove door tape.
2. Open washer door and remove everything
from the drum.
3. Close door and reapply door tape.
4. Using a rug, blanket or piece of cardboard to
protect the floor, carefully lay washer on it’s
back.
CAUTION
EXCESSIVE WEIGHT HAZARD
To avoid back or other injury, have more than
one person move or lift the washer.
5. Remove styrofoam base and shipping plug
and set them aside.
6. Carefully return washer to an upright position.
7. Carefully move the washer to within 4 feet
(1 m) of its final location.
IMPORTANT
Save styrofoam base and shipping plug for
use to help prevent washer damage during
any future moves.
Figure 2-3. Unpacking Unit
2-5
Installation Information
Clearance Requirements
IMPORTANT
DO NOT INSTALL THE WASHER:
1. In an area exposed to dripping water or
outside weather conditions. The ambient
temperature should never be below 60° F
(15.6° C) to maximize detergent
effectiveness.
2. In an area (garage or garage-type build
ing) where gasoline or other flammables
(including automobiles) are kept or
stored.
3. Floor MUST be solid with a maximum slope
of 1 inch (2.54 cm). To minimize vibration
or movement, reinforcement of the floor
may be necessary.
Installation in a Recess or Closet
If washer and dryer are installed in the same
closet, door ventilation is required: A minimum of
120 square inches (774.2 cm²) of opening, equally
divided at the top and bottom of the door, is
required. Louvered openings should be located3
inches (7.6 cm) from bottom and top of door. Air
openings are required to be unobstructed when a
door is installed. A louvered door with equivalent air
openings for the full length of door is acceptable.
Figure 2-5. Clearances
Figure 2-4. Closet Installation
2-6
Installation Information
Installed Washer Dimensions
2-7
Installation Information
Removing Shipping Hardware
NOTE
Rubber expansion material on spacers may
need time to relax before they can be easily
pulled through shipping hole.
IMPORTANT
Save all shipping bolts and spacers for future
use. If the washer is to be transported at a
later date, the shipping hardware must be
reinstalled to help prevent shipping damage.
2-8
Installation Information
Leveling Washer
Excessive noise and vibration can be prevented by
properly leveling the washer.
1. For free standing installation and with the
washer within 4 feet (1 m) of its final location,
place a level on top of the washer.
2. Use the universal wrench to adjust the leveling
legs so the washer is level front-to-rear and
side-to-side, and stable corner-to-corner.
3. Press down on alternate corners and sides
and feel for the slightest movement. Adjust
the appropriate leg(s) so the washer sits solidly
on the floor on ALL four legs.
Keep the leveling leg extension at a minimum
for best performance of the washer.
NOTE
For pedestal installations, see additional
installation instructions included with the
pedestal.
Figure 2-6. Leveling Washer
Connecting Inlet Water
1. Run some water from the hot and cold faucets
to flush the water lines and remove particles
that might clog the water valve screens and to
determine which faucet is hot and which is
cold supply.
2. Look in the end of each water supply inlet
hose and verify that the rubber washers are in
place.
3. Connect the HOT inlet hose to the HOT water
supply and the COLD inlet hose to the COLD
water supply. Tighten by hand until snug.
Figure 2-7. Connecting Inlet Water
NOTE
HOT and COLD water inlet hoses are color
coded for identification. The HOT inlet hose is
marked with a RED band and the COLD inlet
hose is marked with a BLUE band.
4. Tighten each supply connection another 2/3
turn with pliers.
5. Turn on the water and check for leaks.
2-9
Installation Information
Connecting Drain and Electrical
1. Snap one end of the drain hose hanger
(shipped in washer drum) onto the drain hose.
Continue wrapping it around the hanger and
snap it in place.
2. Place the hook end of the drain hose in the
drain opening. Secure the drain hose with the
cable tie (provided in the enclosure package)
to the standpipe, inlet hose, laundry tub, etc.
so the hose does not pull out from the force of
the water.
3. Plug the power cord into a grounded outlet.
4. Turn on the power at a circuit breaker/fuse
box.
5. Carefully slide the washer to its final position.
Recheck for level and rock corners for stability.
Remove and discard door tape.
NOTE
A wiring diagram and technical data sheet
are located under the washer top panel, on
top of the detergent dispenser housing.
Figure 2-7. Drain Hose Installation
2-10
Installation Information
Wave-Touch™ Installation Cycle
IQ -Touch™ Installation Cycle
1. After plugging in the washer the first time:
wake up the washer by pressing any button
and then follow the prompts on the LCD User
Interface, including language selection. The
Installation Cycle will automatically test for if
the water has been turned on.
2. At cycle completion, the LCD window may
display INSTALL PASS!, meaning the washer
is properly installed and ready for use. If it
prompts an action such as NO WATER,
CHECK HOSES or CALL SERVICE 877-4353287, review the installation steps and make
the necessary corrections before attempting to
use the washer.
3. The washer will exit the Installation Cycle and
return to normal operation the next time the
washer is used.
1. Empty washer’s drum and close door.
2. After you plug in the washer the first time:
wake up the washer by pressing any button,
rotate cycle knob to hand wash cycle, press
the start button and then the cancel button.
3. Wake up the washer again by pressing any
button, then immediately and simultaneously
press and hold both the eco friendly and my
favorite buttons for 5 seconds, or until the LCD
display changes.
4. The LCD window will display INSTAL CYCLE
and show estimated time of cycle completion.
Press the start button. The Installation Cycle
will automatically test for if the water has been
turned on. At cycle completion, the LCD
window may display INSTAL PASS!, meaning
the washer is properly installed and ready for
use. If it prompts an action such as NO
WATER, CHECK HOSES or Call Service 877435-3287, review the installation steps and
make the necessary corrections before you
attempt to use the washer.
5. The washer will exit the Installation Cycle and
return to normal operation the next time the
washer is used.
NOTE
Washer will stay awake for 3 minutes after
the Installation Cycle. If you wish to immediately run the washer through a washing
cycle, press the cancel button to put the unit
to sleep and then rewake it immediately, to
continue the normal operating mode.
NOTE
Washer will stay awake for 3 minutes after
the Installation Cycle. If you wish to immediately run the washer through a washing
cycle, press the cancel button to put the unit
to sleep and then rewake it immediately, to
continue the normal operating mode.
2-11
Installation Information
Reversing Door
Preparing to Reverse Door Swing
1. Be sure you have adequate swing area before
reversing door.
2. You will need a screw driver with a #2 square
bit.
3. Protect flat work surface, such as top of
washer or floor near washer, with a soft cloth
or towel.
4. Be sure washer is unplugged from power
source.
Figure 2-8.
Removing Trim Ring
1. Open the door to a 90 degree angle.
2. Remove and save the trim plug and long,
course-thread, panhead screw.
(See Figure 2-8)
3. Close the door.
4. Rotate the door trim approximately ¾”
counter-clockwise and pull it away from the
front of the door. (See Figure 2-9)
Figure 2-9.
Removing Door from Hinge
1. Reopen door to 90 degree angle.
2. Remove 4 long, course-thread, counter-sunk
hinge screws from door. (See Figure 2-10)
3. While supporting the weight of the door with
both hands, separate the door from the hinge.
(See Figure 2-11)
4. Gently place the door face down on a flat,
covered work surface.
Figure 2-10.
Figure 2-11.
2-12
Installation Information
Removing Hinge from Front Panel
Removing Door Lock from Front Panel
1. With the hinge in open position, remove 2
short, course-thread, panhead screws on
hinge plate. (See Figure 2-12)
2. Remove 3 short, fine-thread, counter-sunk
screws in hinge side. (See Figure 2-13)
3. Slide the hinge toward the center of the front
panel, and then pivot the hinge inward while
slowly pulling it away from the front panel to
expose the attached harness.
4. Lift up on the tab and the release harness
from the retainer, allowing the harness to lay
outside the front panel. (See Figure 2-14)
1. Remove 2 short, course-thread, panhead
screws from the door lock. (See Figure 2-15)
2. Slide the lock toward the outer edge of the
front panel. Pivot the lock slightly outward
while slowly pulling it through opening to
expose the attached harness.
(See Figure 2-16)
3. Release the harness from the terminal with
the small lever on back of the lock. Separate
the harness from the lock, allowing the
harness to lay outside the front panel.
(See Figure 2-17)
Figure 2-15.
Figure 2-12.
Figure 2-16.
Figure 2-13.
Figure 2-14.
Figure 2-17.
2-13
Installation Information
Reattaching Door Lock to Front Panel
Reattaching Hinge to Front Panel
1. Rotate the door lock and move it to the
opposite opening.
2. Connect the harness to the door lock by
inserting it in the terminal and firmly pushing
it in place. (See Figure 2-18)
3. Insert the harness connection through the
front panel first, and then pivot the lock until
it is flush. Slide the lock toward the center of
the front panel until the screw holes line up.
(See Figure 2-19)
4. Secure the lock with 2 short, course-thread,
panhead screws. (See Figure 2-20)
1. Rotate the hinge and move it to the opposite
opening.
2. Connect the harness to the hinge retainer
by inserting it in the retention terminal and
gently pushing until you hear the fastening
tab click. (See Figure 2-21)
3. Gently pull on the harness to be sure it is
secure.
4. Use the side locating pins to align the hinge
and install 1 short, fine-thread, counter-sunk
screw in the center hole of hinge side.
(See Figure 2-22)
5. Install the other 2 short, fine-thread, counter
sunk screws in upper and lower holes of hinge
side.
6. Install 2 short, course-thread, panhead
screws through hinge plate. (See Figure 2-23)
Figure 2-18.
Figure 2-21.
Figure 2-19.
Figure 2-22.
Figure 2-20.
Figure 2-23.
2-14
Installation Information
Removing Striker Plate
Removing Latch Indicator
1. Remove 2 long, course-thread, counter-sunk
screws and striker plate. (See Figure 2-24)
2. Set the striker plate to the side for later.
1. Grasp the indicator on the latch side
between finger and thumb and rock it
upward, pivoting away from the center of the
glass. (See Figure 2-25)
2. Gently push the indicator toward the center
of the lens to release the tab.
3. Rock the tab upward. (See Figure 2-26)
4. Pull the indicator out and set it aside.
(See Figure 2-27)
Figure 2-24.
Figure 2-25.
Figure 2-26.
Figure 2-27.
2-15
Installation Information
Removing Hole Plug
Reinserting Latch Indicator
1. Grasp the hole plug between finger and
thumb and rock it upward, pivoting it away
from the center of the glass, releasing the
tab. (See Figure 2-28)
2. Connect the harness to the door lock by
inserting it in the terminal and firmly pushing
it in place.
3. Insert the harness connection through the
front panel first, and then pivot the lock until
it is flush. Slide the lock toward the center of
the front panel until the screw holes line up.
(See Figure 2-29)
4. Secure the lock with 2 short, course-thread,
panhead screws.
1. Rotate the latch indicator and move it to the
opposite hole in the door.
2. Grasp the indicator between finger and
thumb and slide it through the opening.
(See Figure 2-30)
3. Gently push the indicator toward the center
of the glass and pivot the tab downward into
the retaining slot. (See Figure 2-31)
4. Pivot the indicator downward toward the
center of the glass until it is in place.
Figure 2-30.
Figure 2-28.
Figure 2-31.
Figure 2-29.
2-16
Installation Information
Reattaching Striker Plate
Reattaching Door Assembly
1. Rotate the striker plate and move it to the
opposite side of door above the indicator.
2. Reattach with 2 long, course-thread,
counter-sunk screws. (See Figure 2-32)
1. Open the hinge to a 90 degree angle.
2. Install the door onto the hinge locating pins.
(See Figure 2-34)
3. Secure the door with 4 long, course-thread,
counter-sunk screws. (See Figure 2-35)
4. Close the door and test the operation of the
latch.
Figure 2-32.
Figure 2-34.
Reinserting Hole Plug
1. Rotate the hole plug and move it to the
opposite hole in the door.
2. Grasp the hole plug between finger and
thumb and insert the tab into the retaining
slot. (See Figure 2-33)
3. Pivot the hole plug downward toward the
center of the glass until it is in place.
Figure 2-35.
Figure 2-33.
2-17
Installation Information
Reversing Trim Ring
Reinstalling Trim Plug
1. Trim ring orientation is marked on the back.
2. Remove the trim ring cover plate. To remove
the cover plate from the right, pivot point is
up. To remove the cover plate from the left,
pivot point is down. (See Figure 2-36)
1. Open the door to a 90 degree angle.
2. Install the trim plug with 1 long, course thread,
panhead screw. (See Figure 2-38)
3. Plug in washer and continue operation.
UP
Figure 2-36.
Figure 2-38.
Reinstalling Trim Ring
1. Close the door.
2. Orient the trim so 12 position is approximately
¾” to the left of top center. The opening in the
trim ring should be on the hinge side.
3. Insert the trim ring in the slots and rotate it
clockwise approximately ¾”. (See Figure 2-37)
Figure 2-37.
2-18
Installation Information
Accessories
Matching Storage Pedestal
Island White Pedestal - P/N EPWD15IW
Mediterranean Blue - P/N EPWD15MB
Silver Sands Pedestal - P/N EPWD15SS
Turquoise Sky Pedestal - P/N EPWD15TS
A storage pedestal accessory, specifically
designed for this washer may be used to elevate
the dryer for ease of use. This pedestal will add
about 15” (38.1cm) to the height of your unit for a
total height of 53” (134.62 cm).
Storage Pedestal
Dryer Stacking Kit
A kit for stacking the matching dryer on top of
this washer is available with the purchase of the
matching dryer.
Drain Hose Extension Kit
In order to reach standpipe heights or distances
beyond the reach of the drain hose supplied, order
the DRAIN HOSE EXTENSION KIT.
Universal Appliance Wrench
Universal Appliance Wrench
Figure 2-39. Accessories
The washer was supplied with a UNIVERSAL
APPLIANCE WRENCH.
2-19
Installation Information
Dryer Stacking Instructions
Kit Components: (See Figure 2-40)
A
A 1 Dryer Stacking Instructions.
B. 1 Front bracket with adhesive strip.
IMPORTANT - DO NOT remove RED
backing from adhesive strip until instructed to
do so.
C. 2 rear brackets.
D. 2 strips of self-adhesive protective film.
E. (6) #10 (16 x 3.75) screws.
B
C
Preparing to Stack
1. Be sure there is adequate space to stack dryer
on top of washer.
2. You will need a screw driver with a #2 square
bit, isopropyl alcohol and a clean cloth.
3. Read washer and dryer installation instructions
packed with each appliance prior to stacking.
4. Be sure washer and dryer are both unplugged.
D
Figure 2-40.
Preparing Dryer for Stacking
1. If already installed, disconnect dryer from
electrical and gas connections and exhaust
venting. On models with Steam Option,
disconnect water supply to dryer.
2. Protect floor with cardboard or other covering
and carefully tip dryer onto its back.
(See Figure 2-41)
3. Remove adjustable leveling legs and save for
future use.
4. Attach front stacking bracket to dryer front
with (2) - #10 screws. (See Figure 2-42)
Figure 2-41.
IMPORTANT
DO NOT REMOVE RED BACKING FROM
ADHESIVE STRIP YET!
DO NOT REMOVE ANY EXISTING SCREWS
FROM FRONT PANEL!
5. Carefully return dryer to upright position.
Figure 2-42.
2-20
Installation Information
Preparing Washer for Stacking
Stacking Dryer
1. Wipe front portion of top with isopropyl alcohol
and a clean cloth. (See Figure 2-43)
2. Carefully remove BLUE backing from clear
self adhesive strips. Apply to each side edge
of the washer top. (See Figure 2-44)
3. Attach each rear bracket to washer top with 2
#10 screws. (See Figure 2-45)
1. When washer is within 4 feet of its final installation site, electrical and water connections
have been completed, and washer is level,
have two or more people lift dryer onto washer.
2. Hold the front of the dryer up slightly carefully
slide the dryer back.
3. Slide hook tabs on rear brackets into slots in
back sheet of dryer. Dryer will be approximately ¼” left of center. Continue sliding dryer
back until tabs are fully engaged.
(See Figure 2-46)
4. Slide dryer approximately ¼” to the right,
centering it on washer and hooking rear
bracket tabs into slots on back.
5. Lift front of dryer and remove RED backing
from adhesive strip on front bracket.
(See Figure 2-47)
6. Gently lower dryer to adhere front bracket to
washer top. Align dryer side panel to washer
side panel as you lower dryer.
7. Refer to installation instructions to connect
dryer venting, power and accessories.
Figure 2-43.
Figure 2-44.
Figure 2-46.
Figure 2-45.
Figure 2-47.
2-21
Installation Information
Removing Stacked Dryer
1. Disconnect dryer from electrical and gas
connections and exhaust venting. On models
with Steam Option, disconnect water supply to
dryer.
2. Disconnect washer from electrical source.
3. With #2 square bit screwdriver, remove two
front bracket screws and save for
reinstallation. (See Figure 2-48)
4. Slide the dryer approximately ¼” to the left to
disengage dryer from rear brackets.
5. Support the front of the dryer, clearing the
front bracket, while sliding the dryer forward.
Have two or more people lift the dryer off the
washer and gently place it on the floor.
Figure 2-48.
NOTE
If laundry appliances must be moved, front
and rear mounting brackets may remain
attached to the washer top until the dryer is
restacked. To permanently unstack the units
and remove the front bracket, use a 24” piece
of monofilament (fishing) line to carefully
saw back and forth under the adhesive strip.
Remove residue with a general adhesive
remover.
2-22
Electronic Control
Section 3
Electronic Control
3-1
Electronic Control
Control Panel (User Interface Layout) Wave-Touch™
Cycle Selector
User Interface
Display
Temperature
Soil Level
Spin Speed
Options Scroll
Figure 3-1. Wave-Touch™ Control Panel
Selecting the Appropriate Cycle and Settings Overview
Turn the cycle selector knob in either direction to select the cycle desired. The icon for that cycle will be
illuminated and if the cycle description feature is turned on, the cycle and estimated cycle time are displayed on the User Interface screen for 5 seconds. Press any key to advance the User Interface to select
settings and options.
Press any key or the User Interface screen will automatically advance after 5 seconds and display the preset wash water temperature, final spin speed and soil level for each cycle.
To change the settings, press the temp, spin speed, and soil level buttons to scroll to the desired settings.
Press the scroll up or scroll down buttons under options to scroll through the options menu. Press the
select button to add or delete options. The estimated cycle time will be displayed at the top of the screens.
Adjustments to a cycle will be remembered and recalled each time that cycle is selected in the future. To
return to the factory default settings, select RESET in set prefs under the options scroll buttons.
3-2
Electronic Control
Wave-Touch™ Washer Cycle Chart
3-3
Electronic Control
Control Panel (User Interface Layout) IQ-Touch™
Cycle Selector
User Interface
Display
Temperature Scroll
Spin Speed Scroll
Soil Level Scroll
Figure 3-2. IQ-Touch™ Control Panel
Selecting the Appropriate Cycle and Settings Overview
Turn the cycle selector knob in either direction to select the cycle desired. The indicator for that cycle will be
illuminated.
The estimated cycle time, suitable wash and rinse water temperatures, final spin speed, soil level, and
options for each cycle will be indicated for the cycle selected.
To change the settings, press the temperature, spin speed, soil, and options buttons to scroll to the desired
settings.
To select or delete an option, press the button for that option. The indicator will light when the option has
been selected. It will no longer be lighted when the option has been deleted.
Adjustments to a cycle will be remembered and recalled each time that cycle is selected in the future.
To return to factory default settings, press and hold the spin speed and soil buttons at the same time for 5
seconds.
3-4
Electronic Control
IQ-Touch™ Washer Cycle Chart
3-5
Electronic Control
Cycle Selection
NOTE
The following cycle descriptions are for the
Wave Touch™ and IQ Touch™ Washers.
The IQ Touch™ models do not feature the
Eco Hot and Eco Warm temperature settings,
the active wear preset, and the Auto temp
option.
Turn the cycle selector in either direction to the
cycle desired. The icon for that cycle will be illuminated. Press on the cycle selector knob to extend it
or return it flush to the console.
To change the selection after the cycle begins,
press cancel before making another choice. Just
turning the cycle selector knob to another
selection will not change the cycle.
Normal
The normal cycle provides 9-21 minutes of
reversing tumble wash action for most loads. All
water temperatures except sanitize temp, all spin
speeds, soil levels and options are available with
this cycle.
TEMPERATURE
SPIN SPEED
Colors
SOIL LEVEL
The colors cycle provides 5-20 minutes of
reversing tumble wash action for mixed color loads.
Warm temp, eco warm temp or cold temp water, all
spin speeds, soil levels and options except warm
rinse are available with this cycle.
OPTIONS SCROLL & SELECT
Whites
The whites cycle provides 9-21 minutes of
reversing tumble wash action for whiter cottons.
The use of liquid chlorine bleach is recommended.
Hot temp and eco hot temp water, all spin speeds
and soil levels, and all options except warm rinse
are available with this cycle.
Heavy Duty
The heavy duty cycle provides 9-21 minutes of
reversing tumble wash action for heavily soiled sturdy items such as jeans. For best soil and stain
removal, use the hottest water safe for the fabrics
being washed. All temperatures except sanitize
temp, all spin speeds, all soil levels except light soil
and extra light soil, and all options are
available with this cycle.
3-6
Electronic Control
Deep Clean Sanitize
NOTE
Use the deep clean sanitize cycle to clean and
sanitize heavily soiled, colorfast fabrics including
towels, bedding, and children’s clothing. Very hot
water, all spin speeds, all soil levels except light soil
and extra light soil, and all options except
prewash, eco friendly, stain clean, and warm rinse
are available with this cycle.
This cycle has been certified by NSF
International, an independent third party testing and certification organization dedicated
to public health, safety and environmental
protection.
NOTE
It is recommended to set the water heater to 120°
F (49° C) or higher to ensure proper performance
during this cycle. If the setting is lower or the load
is extra large, the cycle time will be extended by 30
minutes or more. The deep clean sanitize cycle will
kill 99.9% of bacteria with no carry over of bacteria
between loads. No bleach or harsh chemicals are
needed, but higher temperatures are required.
Please check fabric care labels to
prevent damage.
If the voltage at your outlet is under 110V, the
internal heater may not adequately heat the
wash water. If the cycle is interrupted while
the water is heating, the final temperature of
the wash water may be lower and sanitation
may be reduced.
The wash water is heated by an internal boost
heater to a maximum of 152° F (67° C) as the load
tumbles for up to 4 hours. Cold water is added to
cool down the load prior to drain and spin.
As a precaution, the washer door is locked once
the water temperature reaches 130° F (55° C). If
the cycle is cancelled during the wash phase and
the water temperature is greater than 150° F (66°
C), an automatic cool down and drain will occur
before the door can be opened.
Casual
The casual cycle provides 5-20 minutes of reversing tumble action for cottons and blends with a permanent press or no-iron finish. All temperatures
except sanitize temp, all spin speeds and soil
levels, and all options except warm rinse are
available with this cycle.
Active Wear
The active wear cycle provides 5-17 minutes of
reversing tumble wash action for lightweight,
synthetic athletic apparel. All temperatures except
sanitize temp, hot temp and eco hot temp, all spin
speeds, soil levels and options are available with
this cycle.
Fast Wash
The fast wash cycle provides 5-11 minutes of
re-versing tumble action to quickly wash small,
lightly soiled loads in 18 minutes. All water temperatures except sanitize temp, all spin speeds, all soil
levels except heavy soil, extra heavy soil and
heaviest soil, and eco friendly, delay start and
warm rinse options are available with this cycle.
3-7
Electronic Control
Delicate
The delicate cycle provides 6-12 minutes of gentle
reversing tumble action for knits and delicates. All
water temperatures except eco hot temp, hot temp
and sanitize temp, all spin speeds, all soil levels
except heavy soil, extra heavy soil and heaviest
soil, and all options except prewash and extra spin
are available with this cycle.
Hand Wash
The hand wash cycle provides 5-11 minutes of
intermittent gentle tumbling for items labeled “Hand
Wash”. All water temperatures except eco hot temp,
hot temp and sanitize temp, all spin speeds, all soil
levels except heavy soil, extra heavy soil and heaviest soil, and the eco friendly, delay start and extra
rinse options are avail-able with this cycle.
Spin Only
Use the spin only cycle anytime you want to drain
water from the washer and spin out the load or as
a follow-up to the no spin setting. Select the speed
appropriate for the load for 8 minutes of spin. To
add a cold water rinse prior to the spin, select the
extra rinse option.
TEMPERATURE
SPIN SPEED
My Favorite (IQ Touch™)
SOIL LEVEL
To program a cycle with your preferred water
temperature, spin speed, soil level and options,
press and hold the my favorite button for 3
seconds.
OPTIONS SCROLL & SELECT
To use that customized cycle to wash future loads,
simply press the my favorite button and the
selected cycle, water temperature, spin speed, soil
level and options will be indicated.
The personalized cycle can be changed by
repeating the my favorite procedure.
My Favorites (Wave Touch)
To select one of your 3 favorite cycles:
•
•
•
Turn the cycle selector knob to my favorites.
Press the button corresponding to the favorite
cycle desired. The custom cycle, settings, and
options saved will automatically be displayed.
Press the start button to begin the cycle.
For example, to select your my shirts cycle, turn the
cycle selector knob to my favorites. Press the button corresponding to my shirts, and then press
start.
3-8
Electronic Control
My Favorites (Wave Touch)
If more than one user has been entered in
CUSTOM MODE:
1. The current user’s name will be displayed
when the washer is turned on if CUSTOM
MODE is on.
2. Press the button under OK to continue using
that user’s favorite cycles.
3. The icon for the last cycle run will light up.
4. Turn the cycle selector knob to my favorites.
5. Select one of the 3 customized cycles by
pressing the corresponding button.
6. Press the start button.
To change users:
1. Press the select button when the washer turns
on and shows the current user’s name.
2. Press the button under change users.
3. Select another user’s name.
4. Press the button under EXIT.
5. The icon for the last cycle run will light up.
6. Turn the cycle selector knob to my favorites.
7. Select one of the 3 customized cycles by
pressing the corresponding button.
8. Press the start button.
To select a user if a user’s name is not displayed
when the washer is turned on:
1. Press the options buttons to scroll to set prefs
and then press the select button.
2. If necessary, press the options buttons to
scroll to CUSTOM MODE and then press the
select button.
3. Press the button corresponding to the user’s
name.
4. The icon for the last cycle run will light up.
5. Turn the cycle selector knob to my favorites.
6. Select one of the 3 customized cycles by
pressing the corresponding button.
7. Press the start button.
3-9
Electronic Control
Wave Touch™ Washing/Rinsing Temperature
The appropriate washing temperature will
automatically be indicated for the cycle selected.
To change the temperature, press the temperature
button to scroll to the desired setting. To protect
fabrics, not all temperatures are available with
every cycle. Settings will not be displayed if they
are not available with that cycle.
The temperature selected for the cycle will be
remembered and recalled each time that cycle is
selected in the future.
All wash water temperatures are automatically
regulated to maximize detergent effectiveness and
improve washing performance. The water heater
setting and its distance from the washer, water
usage in other parts of the home, and seasonally
low ground water temperature in some geographic
areas can affect water temperature.
Cold Temp
Use this setting for lightly soiled, brightly colored
items, knits, delicates, hand washables and
washable silk.
Eco Warm Temp
Reduces the warm water temperature a few
degrees to save energy when washing normally
soiled, colorfast cottons, sheets, casual items and
washable woolens.
Warm Temp
Use this setting for normally soiled, colorfast cottons, sheets, perm press items and washable
woolens.
Eco Hot Temp
Reduces the warm water temperature a few
degrees to save energy when washing heavily
soiled, white and colorfast cottons and towels.
Hot Temp
Use this setting for heavily soiled, white and colorfast cottons and towels.
Sanitize Temp
This setting sanitizes heavily soiled white and
color-fast fabrics by killing 99.9% of bacteria using
wash water heated with a boost heater to 152° F
(67° C). Cold water is used to cool and rinse the
load. This setting is only available with deep clean
sanitize cycle.
3-10
Electronic Control
Spin Speed
Maximum spin, high spin, medium spin, minimum
spin, and low spin speeds are available for each
cycle. The spin speed and/or duration of final spin
vary from cycle to cycle. Increasing the spin speed
will extract more water, decrease drying time and
conserve energy. Decreasing the spin speed will
reduce wrinkling. Use no spin to omit the final spin
at the end of the cycle. The load will be very wet.
Remove items from the wash drum to drip dry or
select the spin only cycle to remove excess water
at a more convenient time.
Soil Level
Adjust the wash time in 3-minute increments based
on the soil level of each load. Normal soil, heavy
soil, extra heavy soil, heaviest soil, light soil and
extra light soil levels are available.
IQ Touch™ Washing/Rinsing Temperature
Sanitize/Cold
This setting sanitizes heavily soiled colorfast
fabrics such as towels, bedding, and children’s
clothing by killing 99.9% of bacteria using wash
water heated with a boost heater to 152° F (67° C).
Cold water is used to cool and rinse the load. This
setting is only available with the deep clean
sanitize cycle.
Hot/Cold
Use this setting for heavily soiled white or colorfast
cottons and blends.
Warm/Cold
Use this setting for normally soiled white or
colorfast cottons or blends.
Warm/Warm
Use this setting for washable woolens or when a
warm water rinse is desired.
Cold/Cold
Use this setting for lightly soiled non-colorfast
items, knits, delicates, and hand washables.
3-11
Electronic Control
Options
Suitable options will automatically be indicated
when the cycle is selected.
To select or clear the eco friendly, stain clean, extra
rinse, auto temp, extra spin, prewash, warm rinse
and delay start options, press the scroll up or scroll
down buttons until the desired option is displayed.
Press select and ON will be displayed in the upper
right corner. To clear the option, press select again
and ON will disappear.
If an option is not appropriate for the cycle, it will
not be displayed.
To change the options once the cycle has begun,
press the pause button, make the new selections
and press start again. The options selected for the
cycle will be remembered and recalled each time
that cycle is selected in the future.
Eco Friendly
The eco friendly option reduces the hot and warm
water temperature a few degrees to save energy. It
is available with all cycles except deep clean sanitize and spin only.
Stain Clean
Use the stain clean option to add a 5-minute soak
in the middle of the wash portion of the normal, colors, casual, active wear, whites, heavy duty and
deli-cates cycles.
Extra Rinse
Use this option when additional rinsing is desired to
remove excess dirt or detergent. It is recom-mended for heavily soiled loads or if household members
have sensitive skin. It is available with all cycles
except fast wash. Extra rinse occurs be-fore the
final rinse when the liquid fabric softener is dispensed.
Auto Temp
The wash and rinse water temperatures are
automatically regulated to maximize detergent
effectiveness and improve washer performance.
It is available with all cycles. To delete this option
and operate the washer with tap water
temperatures, press select and ON will no longer
be displayed. However, the water heater setting and
its distance from the washer, water usage in other
parts of the home, and seasonally low ground
water temperature in some geographic areas can
affect water temperature and impact the performance of the washer.
3-12
Electronic Control
Extra Spin
Use this option to add several minutes to the final
spin at the selected speed. This will improve water
extraction, decrease drying time and save energy.
Extra spin is available with all cycles except fast
wash, delicates, hand wash and spin only.
Prewash
Select this option to add a short wash period prior
to the normal, colors, casual, active wear, whites,
and heavy duty cycles. Heavily soiled and stained
loads will prewash in cold water for 5 minutes. The
water will drain and the load will automatically
advance to the selected wash cycle.
Warm Rinse
Select the warm rinse option with the normal,
heavy duty, active wear, fast wash, delicates and
hand wash cycles.
Delay Start
Use delay start to select a wash time convenient to
your schedule or during off-peak energy hours. The
start of any cycle can be delayed for 30
minutes to 22 hours. Select delay start option and
press the button under the plus (+) or minus (-)
symbols to scroll to the delayed time setting
desired. Press the select button again and the
delay time will be displayed and begin counting
down.
3-13
Electronic Control
User Interface Features
Save as Favorite
The save as favorite feature allows personalization
for up to 3 custom cycles for each custom user.
Set Prefs
The set prefs feature allows you to personalize
cycles, hide cycle descriptions, select the language,
volume, brightness and contrast of the display,
reset settings, clean the washer, and run the
installation cycle.
User Guides
Scroll through this option for the CYCLES GUIDE,
SETTINGS GUIDE, OPTIONS GUIDE, and SET
PREFS GUIDE for descriptions of the cycles, water
temperatures, spin speeds, soil levels, cycle
options and features for user preferences.
Stain Guides
Scroll through the stain guide to the desired stain
category. Press the select button for safe,
successful stain removal instructions.
Control Lock
To lock the controls between cycles, scroll to the
control lock feature, press select and “CONTROL
LOCK OFF - PRESS SELECT TO LOCK THE
PANEL” will be displayed. Press the select button
to lock the controls. To unlock the controls, press
and hold select again for 3 seconds. Use this feature to reduce the likelihood of accidental operation
by children.
3-14
Electronic Control
Save as Favorite
The save as favorite feature allows personalization
for up to 3 custom cycles for each custom user.
1. Select a cycle, washing temperature, spin
speed, soil level and other options desired.
2. Use the scroll up or scroll down button until
you reach save as favorite.
3. Press the select button to enter the favorite
cycle choice screen.
4. Choose 1 of the 3 buttons for naming the
cycle.
5. See below for naming your favorite cycle.
For example, to customize the normal cycle for
your shirt loads with a warm water wash, medium
final spin speed and normal soil level:
1. Turn the cycle selector knob to normal.
2. Press the temp button to select medium temp.
3. Press the spin speed button to select medium
spin speed.
4. Press the soil level button to select normal soil.
5. Press the scroll up or scroll down button until
you reach save as favorite.
6. Press the select button to enter the favorite
cycle choice screen.
7. Press the button under my favorite 1.
To name the customized cycle for shirts, press my
favorite 1.
Press the button under ABC to name the favorite
cycle alphabetically. Use the button under 1A# to
add numbers, foreign language characters or
symbols to the name.
Rotate the cycle selector knob in either direction to
select the letters S-H-I-R-T-S, pausing after each
character to let the cursor advance. Press the button under DELETE to erase incorrect entries. There
is a blank character between Z and A for inserting
spaces in your custom name. Pause momentarily
on this character as you would to insert any other
character, then continue.
Press select to save the favorite cycle name.
Repeat the steps to customize 2 other cycles as
my favorite 2 and my favorite 3. Any of the favorite
cycle names can be changed in the future by turning the cycle selector knob to my favorites and
pressing the button under EDIT NAMES.
3-15
Electronic Control
Setting Preferences
Custom Mode
CUSTOM MODE allows up to 3 household
members to personalize up to 3 favorite cycles
each.
To enter custom users and personalize favorite
cycles:
1. Use the scroll up or scroll down buttons until
you reach set prefs. Press the select button to
enter the preference menu.
2. Press select again to enter CUSTOM MODE.
3. Press the button for user 1, user 2 or user 3.
4. Press select.
Press the button under ABC to name the favorite
cycle alphabetically. Use the button under 1A#
to add numbers, foreign language characters or
symbols to the name.
Rotate the cycle selector knob in either direction
to select the characters in the name, pausing after
each character to let the cursor advance. Press the
button under DELETE to erase incorrect entries.
There is a blank character between Z and A for
inserting spaces in your custom name. Pause
momentarily on this character as you would to
insert any other character, then continue.
When the name has been entered, press select to
save the name.
To edit names while in CUSTOM MODE, turn the
washer off by pressing cancel. Press any other
button to wake the washer up. Screen will display
to change or turn off USERS press SELECT. You
must press select within 5 seconds or washer
will return to normal operation with previous user
selected. After pressing select you have the choice
of change users, edit names, turn off or EXIT.
Make your selection and follow the directions
displayed.
Each custom user may select up to 3 favorite
cycles. The washer will remember cycle settings,
options, preferences, etc. for each user.
3-16
Electronic Control
System Clean
To clean and freshen the washer, perform the
SYSTEM CLEAN cycle. If you wish to begin the
cycle, press select when prompted. The next
screen will instruct you to remove all items from the
wash drum, fill the bleach dispenser and press
start. This maintenance cycle uses hot water and
two rinses to remove residue that may cause odor.
The washer will automatically prompt you to run
the SYSTEM CLEAN cycle every 50 cycles. You
may press the button under EXIT to manually
perform the cycle at another time.
Reset (WaveTouch™)
Press the buttons indicated to restore only cycle
settings, reset only factory preferences (users,
language, brightness, volume, etc.) or restore
all factory defaults (both cycle settings and factory
preferences). Press the button under EXIT
to return to normal operation or press the cancel
button to turn the washer off without making any
changes. If you do not make a selection within
30 seconds the washer will return to normal
operation without any changes. If you reset all
settings, “INSTALL CYCLE” will be displayed as
though the washer were just turned on for the first
time. Press the button under CANCEL if you do
not wish to rerun the INSTALL CYCLE.
Reset (IQTouch™)
For IQTouch™ models, wake machine, push the
spin speed and soil selection keys simultaneously
and hold until you hear a beep.
Contrast
Press the button beneath plus (+) or minus (-)
symbols to increase or decrease the contrast of
the display. Press select to accept the change or
press the button under EXIT to return to normal
operation without any changes.
3-17
Electronic Control
Brightness
Press the button beneath the plus (+) or minus (-)
symbols to increase or decrease the brightness of
the display. Press select to accept the change or
press the button under EXIT to return to normal
operation without any changes.
Volume
Press the button beneath the plus (+) or minus (-)
symbols to increase or decrease the volume of the
chime. Press select to accept the change or press
the button under EXIT to return to normal
operation without any changes.
Language
Select English, French or Spanish for the display
language.
Cycle Description
The name, an icon and a brief description are
displayed for each cycle. To delete the display,
press select. To restore the display, press select
and “CYCLE DESC ON - PRESS SELECT TO
TURN OFF” will appear in the LCD User Interface.
Status Display
The estimated total cycle time will be displayed
when the cycle is selected. The time may increase
if water pressure is low, oversudsing occurs or the
load becomes unbalanced. The approximate time
remaining will be displayed during the cycle.
A situation where oversudsing has been detected
by the washer will result in the washer
automatically adding up to 4 extra rinses to attempt
to clear the suds. Each extra rinse the washer performs to clear the suds will add 5 minutes to the
cycle display time. If an excessive amount of detergent has been added and additional rinsing has not
corrected the issue, “TOO MUCH DETERGENT”
will be displayed.
3-18
Electronic Control
Install Cycle (WaveTouch™)
NOTE
1. The machine will first wake up on setting up
the unit to display language selection. Press
NEXT to display the Install cycle. The Install
cycle can be run at this time. If not, the Install
cycle can be accessed through the PREF
menu in the option window. Press the select
key once you scroll to the PREF selection.
Then scroll through this menu until you get to
the Install cycle. Press the select key then
follow the instructions (remove all articles from
the washer drum).
You can also get to this cycle by performing a
full reset of factory settings.
2. At cycle completion, the LCD window may
display “INSTALL PASS!”, meaning the washer
is properly installed and ready for use. If it
prompts an action such as “NO WATER”,
“CHECK HOSES” or “CALL SERVICE 877435-3287”, review the installation steps and
make the necessary corrections before
attempting to use the washer.
3. The washer will exit the Installation Cycle and
return to normal operation the next time the
washer is used.
The INSTALL CYCLE is prompted automatically only once when the washer is turned on
the first time at the end of installation. After
that, if you wish to run a subsequent
INSTALL CYCLE when moving the washer or
modifying your installation, you may perform
your own INSTALL CYCLE by selecting it in
the set prefs feature and then following the
screen prompts.
NOTE
Washer will stay awake for 3 minutes after
the Installation Cycle. If you wish to immediately run the washer through a washing
cycle, press the cancel button to put the unit
to sleep and then rewake it immediately, to
continue the normal operating mode.
Install Cycle (IQ Touch™)
1. Wake the washer up by pressing any button
(except the cancel button).
2. Rotate the cycle knob to the “HAND WASh”
cycle.
3. Press the START/PAUSE button, then the
CANCEL button.
4. Wake the unit up again, immediately and
simultaneously press and hold the MY
FAVORITE and ECO FRIENDLY buttons for
5 seconds. The display will show “INSTAL
CYCLE” with the estimated time of cycle
completion.
5. Press the START/PAUSE button to begin the
cycle. Installation cycle will test for electronic
issues, wiring issues & water flow issues. At
cycle completion, the display will show
INSTAL PASS!” or prompt an action during
the cycle such as “CALL SERVICE”, “NO
WATER” or “CHECK HOSES”. Correct the
action and repeat the cycle for proper
installation. Washer will exit the Install Cycle
and return to normal operation the next time
the knob is turned.
The errors may result from the following
conditions:
• NO WATER error — Water inlet hoses have not
been attached to water supply or water supply
valves have not been turned on. Install hoses
correctly and turn on water supply valves.
• CHECK HOSES error — The hot inlet hose
may have been connected to the cold water
supply and the cold inlet hose may have been connected to the hot water supply. Check hoses for
correction supply connection. If incorrect,
disconnect hoses and connect to correct inlets
according to Installation Instructions.
• CALL SERVICE —Troubleshoot and repair as
needed. Repeat the INSTALL CYCLE when
corrections are completed.
3-19
Electronic Control
Diagnostics and Error Codes
Acronyms:
MB – Main Board (Board located inside machine on right side just behind control panel.)
MC – Motor Control
UI – User interface board (board located inside the front control panel)
DL – Door Lock
Reading Error Codes
1. Wake the washer up by pressing any button (except the cancel button).
2. Press and hold the “CANCEL” and “START” buttons simultaneously for 6 seconds. The failure code
will appear in the display as an E followed by two numbers.
NOTE: E00 means no failure code experienced. See Troubleshooting Section. If there is no error
displayed and the washer momentarily starts then turns back off:
1. Listen for a relay closure inside the control shortly after the “START/PAUSE” key is pressed.
2. Check the connections on the MB make sure that they are firmly snug and secured.
To Clear Latest Stored Error Code
Press the “CANCEL” button to enter standby mode and enable diagnostic entry.
1. Within 10 seconds after pressing “CANCEL”, press any button to wake up the control.
2. Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold the
“CANCEL” and the far left button under the display simultaneously for 3 seconds to enter the
Diagnostic Mode.
‘
NOTE: To save time at wake up, the welcome screen can be bypassed by turning the selector knob.
3. Turn the program knob counter clockwise 9 turns (clicks) from the Start Position. The control will
signal the last 5 error codes with E00 meaning no error experienced.
4. Press and hold the far left key under the display and “CANCEL” buttons simultaneously for 3 seconds.
The code(s) will be cleared.
5. To return the washer to normal operation.
a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
b) Turn the program knob clockwise 2 turns (clicks) back to the Start Position (LEDs are flashing).
Press the “CANCEL” and far left button under the display until the LEDs stop flashing.
3-20
Electronic Control
Diagnostic Test
The diagnostic test is used to check individual component function only.
To Start the Diagnostic Test
1. Press the “CANCEL” button to enter standby mode and enable diagnostic entry.
2. Within 10 seconds after pressing “CANCEL”, press any button to wake up the control.
3. Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold the
“CANCEL” and the far left button under the display simultaneously for 3 seconds to enter the
Diagnostic Mode.
NOTE: To save time at wake up, the welcome screen can be bypassed by turning the selector knob).
1. Upon entering Diagnostic Mode, all lights should flash for IQ Touch™ models and all lights on for the
Wave Touch™ models.
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate
and hot water should enter through the detergent compartment.
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and
cold water should enter through the bleach compartment.
4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will
activate and cold water should enter through the softener compartment.
5. Turn the program knob (4) clicks from the start position. The prewash solenoid will activate and cold
water should enter through the prewash compartment.
6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the
loading door can be opened. When the door is opened, the drum light should turn on.
7. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will
fill then tumble. Once tumbling has started, the Boost Heater will turn on.
8. Turn the program knob (7) clicks from the start position. The drain pump will activate draining out any
water in the tub and the washer will operate in high spin.
9. Turn the program knob (8) clicks from the start position. This is a free position.
10. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes
with E00 being no error.
11. Turn the program knob (10) clicks from the start position. Latest software version will be shown.
12. If applicable, turn the program knob (11) clicks from the start position. This is a free position.
Exiting Diagnostic Mode
To return the washer to normal operation:
1. Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
2. Turn the program knob clockwise back to the Start Position. Press the “CANCEL” and far left button
under the display until the LEDs stop flashing.
3-21
Electronic Control
Error Code Chart
Error
Code
Fault Condition
Check
E11 Fill time too long.
E13 Water leak in tub or air leak in air bell.
E21 Water not pumping out fast enough.
E31 Electronic pressure switch failure.
E32 Pressure sensor calibration problem.
E35 Pressure sensor indicates water overfill.
E38 Air trap clogged.
E41 Control board thinks the door switch is open.
E42 Door lock device failure
E44 Door closed sensing failure.
E45 Line door sensing failure.
E46 Door command sense.
E49 Door incongruence between door line and door sense.
E52 Bad signal from tachogenerator.
E53 Low Voltage to Motor Control Board.
E54 Over speed.
E55 Under speed.
E57 High current on inverter.
E58 High current on motor phase.
E59 No tachogenerator signal for 3 seconds.
E5A High temperature on heat sink caused by overloading.
E5C High Voltage experienced by MC.
E5D Communication problem.
E5E Communication problem.
E5F MC is continuously resetting.
E67 Heater sensing relay failure.
E68 Current leakage to ground on heater or fuse opened.
E69 Heating element relay failure.
E71 Drum water NTC failure. (Tub heater)
E74 Wash temperature does not increase.
E91 Communication error between UI board and main control board.
E92 User Interface to Main Board communications error
E93 Console or Main Board control problem.
E94 Main Board control problem.
E95 Communication problem between microprocessor
and external EEPROM.
E97 Console or Main Board control problem.
E98 Console control problem.
E9F Communication protocol
EA1 Power supply frequency out of limits
EA2 Power supply voltage too high
EA3 Power supply voltage too low
EA5 Main Voltage sensing failure
EAE Line safe relay sensing failure
EF1 Clogged drain pump.
EF2 Too much soap.
EF5
EF8
Incorrect water temperature.
Key Stuck
3-22
Refer to test (1).
Refer to test (2).
Refer to test (3).
Refer to test (4).
Refer to test (4).
Refer to test (5).
Refer to test (5).
Refer to test (6).
Refer to test (6).
Refer to test (6).
Refer to test (6).
Refer to test (6).
Refer to test (6).
Refer to test (7).
Refer to test (15).
Refer to test (9).
Refer to test (9).
Refer to test (8).
Refer to test (8).
Refer to test (9).
Refer to test (8).
Refer to test (12).
Refer to test (10).
Refer to test (10).
Refer to test (10).
Refer to test (13).
Refer to test (13).
Refer to test (13).
Refer to test (14).
Refer to test (14).
Refer to test (11).
Refer to test (11).
Refer to test (11).
Refer to test (11).
Refer to test (11).
Refer to test (11).
Refer to test (10).
Refer to test (10)
Refer to test (12).
Refer to test (12).
Refer to test (12).
Refer to test (12).
Refer to test (12).
Unclog the drain pump.
Advise customer to reduce
amount of soap being used.
Refer to test (16)
Check all buttons
Electronic Control
Error Code Test Chart
Test
Test 1
Check
Correction
1. Is the incoming water flow normal?
Yes. Go to step (4).
No. Go to step (2)
2. Are the incoming water faucets turned on?
No. Turn water faucets on.
Yes. Go to step (3).
No. Have customer correct pressure problem.
Yes. Check for kinked or blocked incoming water
hoses, clean the incoming water screens. If problem
still remains, replace the water inlet valve assembly.
Yes. Go to step (5).
No. Go to step (6)
Yes. Go to step (6)
No. Replace the inlet valve assembly. Pressure
switch checks good. Go to step (7). Pressure
switch checks bad. Replace the pressure switch.
If this did not correct the problem, go to step 7.
3. Is the incoming water pressure above (20) psi.
4. Does the fill water continue to enter the washer?
5. Remove power from the washer.
Did the water fill stop?
6. Replace the pressure sensor.
7. Replace the main control board.
Test 2
Yes. Correct water leak.
No. Go to step (2)
Yes. Correct the air leak problem.
No. Go to step (3)
If this did not correct the problem, Go to step (4)
1. Is the washer leaking water?
2. Is there an air leak in the air bell system?
3. Replace the pressure sensor.
4. Replace the main control board.
Test 3
Restriction. Correct problem.
No restriction. Go to step (2).
Zero. Check the wiring. If wiring good, replace the
main control board.120 VAC. Remove the pump and
check for blockage. If blocked, remove the
restriction, if not, replace the pump.
1. Check the drain hose for restrictions.
2. Start the washer and check for 120 VAC at
the drain pump.
Test 4
Test 5
Inspect the wiring between the pressure
sensor and the main control board.
Defective wiring. Correct wiring.Good wiring.
Replace the pressure sensor. If this does not correct
the problem, replace the main control board.
1. Is the water level above 4.5 inches ?
Yes. Go to step (2).
No. Go to step (4).
Yes. Go to step (3).
No. Check Air Trap for clog, if not replace the main
control board.
No. Replace the water valve assembly.
Yes. Check wiring to valve assembly for shorts. If
wiring is good, replace the main control board.
Yes. Problem solved.
No. Replace the main control board.
2. Does water enter the washer continuously?
3. Remove power from washer.
Does the water stop coming in?
4. Replace the pressure sensor switch.
Did this correct the problem?
Test 6
1. Is the loading door closed?
2. Can you hear the lock attempt to close?
3. Check wire connection between door lock
and main control board
Test 7
1. Disconnect the plug from the drive motor and
measure the resistance pins 4 & 5 in the motor.
3-23
No. Close the door.
Yes. Go the step (2).
Yes. Check the door strike. If good, replace the door
switch.
No. Go the step (3)
If good, replace the door lock. If problem is not
corrected, replace the main control board.
If the reading is between 105 & 130 Ohms, replace
the motor control board. If the meter reads other than
between 105 & 130 Ohms, replace the motor.
Electronic Control
Error Code Test Chart
Test
Test 8:
Test 9:
Check
1. Find out if unit was overloaded. If not, remove
belt from the motor and spin the motor pulley.
Does the motor spin free?
2. Spin the tub pulley. Does the tub spin free?
3. Disconnect plug from the motor and measure
resistance of the windings (pin 1 to pin 2, pin 1
to pin 3, pin 2 to pin 3). All readings should be
between 3 and 6 Ohms.
1. Remove belt from the motor and spin the motor
pulley. Does the motor spin free?
2. Spin the tub pulley. Does the tub spin free?
3. Disconnect the plug from the drive motor and
measure resistance between pins 4 & 5 in the
motor.
4. Disconnect plug from the motor and measure
the resistance of the windings (pin 1 to pin 2,
pin 1 to pin 3, pin 2 to pin 3). All readings
should be between 3 and 6 Ohms.
Correction
No. Replace the motor.
Yes. Go to step (2)
No. Check the tub bearings.
Yes. Go to step (3)
If readings are correct, check wiring from motor to
motor control board, If good, replace motor control
board. If the readings are incorrect, replace motor.
No. Replace the motor.
Yes. Go to step (2)
No. Check the tub bearings.
Yes. Go to step (3)
If meter reads other than between 105 & 130 Ohms,
replace the motor. If reading is between 105 & 130
Ohms, Go to step (4)
If the readings are correct, replace motor control
board. If the readings are incorrect, replace motor.
Test 10: 1. Communication problem. Check the wiring
between the main control board and the
motor control board.
Wiring bad, correct wiring problem.Wiring good,
replace main control board. If problem is not
corrected,replace the motor control board.
Test 11: 1. Communication problem. Check wiring between
the main control board and user interface board.
Wiring bad, Correct wiring problem. Wiring good,
Replace the user interface board. If problem is not
corrected, replace the main control board.
Test 12: 1. Have power company check the frequency and
voltage of the incoming power.
If correct, for error code E5C, replace motor control
board. If correct, for error codes EA1, EA2, EA3,
EAE or EA5, replace main control board
Test 13: 1. Check the resistance of the heating element. It
should be approximately 14 ohms.
If readings are incorrect, replace heating element.
2. Check the resistance between ground and both
heater terminals. It should be open when heater
terminals are disconnected.
Test 14: 1. Check the resistance of the drum water NTC.
Is it around 4.8K ohms?
Test 15:
Test 16:
If readings are incorrect, replace the heating
element. If problem is not corrected, replace main
control board.
No, replace the heating element.
Yes, check the wiring.
1. Check wiring between the main control board
and motor control board.
If good , replace the motor control board.
1. Are the hot and cold water hoses switched?
Yes. Switch the hoses to correct position
No. go to step 2
2. Is HOT water about the same temperature as
the cold?
Yes. Fix the HOT water in the house supply.
3-24
Component Teardown
Section 4
Component Teardown
4-1
Component Teardown
COMPONENT TEARDOWN
This section explains how to access and remove components from an Electrolux IQ-Touch™ and WaveTouch™ Washer, and has been arranged in such a way as to simulate which components would need to
be removed first in order to gain access to other components. When following a component removal
procedure, it may be necessary to reference another component removal procedure listed
earlier in this section.
IMPORTANT NOTE: Before continuing, please take note of the WARNINGS and CAUTIONS below.
-
IF IT IS NECESSARY TO REMOVE AN ELECTROLUX WASHER UNIT FROM ITS INSTALLATION,
USE PROPER LIFTING TECHNIQUES AS UNITS ARE HEAVY AND COULD FALL RESULTING IN
SERIOUS INJURY OR DEATH. PULLING A UNIT FROM ITS INSTALLATION SHOULD ONLY BE
PERFORMED BY A TRAINED AUTHORIZED SERVICE TECHNICIAN OR INSTALLER.
-
TO AVOID ELECTRIC SHOCK, POWER TO A WASHER UNIT MUST BE DISCONNECTED
WHENEVER ACCESSING AND/OR REMOVING COMPONENTS POWERED BY ELECTRICITY
OR COMPONENTS NEAR OTHER ELECTRICAL COMPONENTS.
-
AFTER SERVICE IS COMPLETED, BE SURE ALL SAFETY-GROUNDING CIRCUITS ARE
COMPLETE, ALL ELECTRICAL CONNECTIONS ARE SECURE, AND ALL ACCESS PANELS
ARE IN PLACE.
-
IF UNIT WAS USED PRIOR TO SERVICE, THE HEATER ASSEMBLY WILL BE HOT.
WEAR PROTECTIVE GLOVES AND THE APPROPRIATE SAFETY GEAR WHEN WORKING WITH
HEATING ASSEMBLIES.
-
IF REMOVING A DOOR FROM A UNIT, REMEMBER THAT DOORS ARE HEAVY. IF THEY WERE
TO FALL, THEY COULD CAUSE SERIOUS PERSONAL INJURY.
CAUTION
-
Metal edges may be sharp. Use caution and wear appropriate safety equipment when servicing washers to avoid personal injury.
-
If working in the sump area, remember that the heater element and tubing may be hot if used
prior to service.
4-2
Component Teardown
This section will describe how to remove serviceable components from the washer. Unless stated,
the procedure will be the same on all models.
Unless stated, reverse the procedure to reinstall the
component.
Trim Plug
Door Components
Door Trim Ring Removal
The door is secured to a hinge assembly mounted
to the unit frame. The trim ring must be removed to
access and remove the hinge assembly.
Figure 4-1.
To remove the door assembly:
1. Open the door to a 90 degree angle.
2. Using a #2 square bit screwdriver, extract
and save the trim plug and long course thread,
panhead screw. (See Figure 4-1)
3. Close the door.
4. Rotate the door trim approximately ¾”
counter-clockwise and pull it away from the
front of the door. (See Figure 4-2)
Trim Ring
Door Assembly Removal
Figure 4-2.
The door assembly is secured with 4 screws to the
hinge assembly. It is not necessary to remove the
trim ring to access the hinge screws of the door
assembly.
Door Hinge Screws
To remove the door assembly:
1. Open the door to a 90 degree angle.
2. Using a #2 square bit screwdriver, extract
the 4 long, course thread, countersunk
hinge screws from door. (See Figure 4-3)
3. While supporting the weight of the door with
both hands, separate the door from the hinge.
(See Figure 4-4)
4. Gently place the door face down on a flat,
covered work surface.
Figure 4-3.
Figure 4-4.
4-3
Component Teardown
Striker Plate Removal
The striker plate is secured with two long coarse
thread screws to the inner face of the door assembly. The striker assembly is secured to the striker
plate with two shorter countersunk screws. The
striker assembly may be removed without removing
the striker plate.
Striker Assy.
Screws
Striker Plate
Screws
To remove the striker plate:
1. Using a #2 square bit screwdriver, remove
the two long, course thread, countersunk
screws. (See Figure 4-5)
2. Tilt and pull forward to remove.
3. Using a #2 square bit screwdriver, remove
the two countersunk screws securing the
striker assembly to the striker plate.
(See Figure 4-5)
Figure 4-5.
Inner Door Glass Removal
Screws
The inner door glass is secured with screws that
pass through two retaining covers that are
mounted to the inner door assembly.
To
1.
2.
3.
remove the inner door glass:
Remove door assembly from unit.
Remove the striker plate.
Using a #2 square bit screwdriver, extract
the screws from the two retaining covers and
pull from door assembly. (See Figure 4-6)
4. Lift the inner door glass from door assembly.
Figure 4-6.
Latch Indicator Removal
Figure 4-7.
The latch indicator is secured by retaining latches
to the interior of the door assembly.
To remove the latch indicator:
1. Remove door assembly from unit.
2. Remove the striker plate.
3. Grasp the indicator on the latch side between
finger and thumb and rock it upward, pivoting
away from the center of the glass.
(See Figure 4-7)
4. Gently push the indicator toward the center
of the lens to release the tab.
5. Rock the tab upward. (See Figure 4-8)
6. Pull the indicator out and remove from unit..
(See Figure 4-8)
Figure 4-8.
4-4
Component Teardown
Outer Door Glass Removal
The outer door glass is secured with retaining
latches to the door assembly.
To
1.
2.
3.
4.
remove the outer door glass:
Remove door assembly from unit.
Remove the striker plate.
Remove retaining covers.
Release the retaining latches around the door
assembly that secure the outer door glass to
the door assembly. (See Figure 4-9)
Retaining Latches
Figure 4-9.
Door Hinge Removal
The door hinge is secured with screws to the unit
frame.
To remove the door hinge:
1. Remove door assembly from unit.
2. Using a #2 square bit screwdriver, with the
hinge in open position, extract two short,
course thread, panhead screws on hinge plate.
(See Figure 4-10)
3. Using a #2 square bit screwdriver, extract 3
short, fine thread, countersunk screws in hinge
side. (See Figure 4-11)
3. Slide the hinge toward the center of the front
panel, and then pivot the hinge inward while
slowly pulling it away from the front panel to
expose the attached harness.
4. Lift up on the tab and the release harness
from the retainer, allowing the harness to lay
outside the front panel. (See Figure 4-12)
Figure 4-10.
Figure 4-11.
Figure 4-12.
4-5
Component Teardown
Door Lock Assembly Removal
The door lock assembly is secured with two screws
to the front of the unit frame. The wire harness is
attached to backside of the door lock assembly.
To remove the door lock assembly:
1. Using a #2 square bit screwdriver, remove 2
short course-thread, panhead screws from the
door lock. (See Figure 4-13)
2. Slide the lock toward the outer edge of the
front panel. Pivot the lock slightly outward
while slowly pulling it through opening to
expose the attached harness.
(See Figure 4-14)
3. Release the harness from the terminal with
the small lever on back of the lock. Separate
the harness from the lock, allowing the
harness to lay outside the front panel.
(See Figure 4-15)
Figure 4-13.
Bellows Removal
Figure 4-14.
The bellows or boot gasket provides a seal for the
washing compartment and a mounting cavity for
the interior light and the Advanced Rinse
Technology (ART)hose. A spring loop retains the
bellows to the front panel of the washer and to the
inner wash tub. The bellows must be released from
the front panel before removing the front panel to
access the spring loop on the wash tub.
To remove the bellows:
1. Remove the door.
2. Pull back the top section of the bellows at the
top of the wash compartment opening.
3. Extract the LED light assembly from the
bellows.
4. Using a pliers, remove the ART hose from the
left underside of the detergent dispenser.
5. Using a needlenose pliers, pull the spring loop
out from the retaining lip of the bellows.
(See Figure 4-16)
6. Pull the front of the bellows off the lip of the
front panel to release it.
7. Remove the bellows by placing your hand
under the bellows at the top of the opening
and lift up while pulling out. A second spring
loop secures the bellows to the wash tub.
Figure 4-15.
Bellows
Spring
Loop
Figure 4-16.
4-6
Component Teardown
Reinstalling or Replacing the Bellows:
Using liquid dishwasher soap to lubricate the
groove on the bellows will make it easier to the slip
the groove on the bellows onto the lip of the tub.
1. There is a tab and an arrow on the top of the
tub lip, a slot in the groove and an arrow at
the top of the bellows. (See Figure 4-17)
2. Place the slot over the tab and while holding
the bellows in place with one hand, place the
other hand inside the bellows and force the
groove of the bellows over the lip of the tub
with your thumb.
3. Work your way about one third way around the
tub, then pull in on the inside flap of the
bellows to seat the bellows into the lip of the
tub.
4. Using your thumb, start on the other side of
the top tab and force the bellows on in the
other direction. Again about one third of the
way around stop and seat the bellows onto the
tub lip. Force the remaining bellows on with
your thumb and seat it. (See Figure 4-18)
5. To install the spring, fold the front of the
bellows back into the tub.
6. Place the spring in the groove at the top of the
bellows and wedge a round object, about 3/4 “
in diameter between the weight ring and the
bellows to hold the spring in the groove.
(See Figure 4-19)
7. Pull the spring with one hand while working it
into the grove with the other.
8. Remove the wedge, unfold the bellows, and
insert the advance rinsing technology hose
and light socket.
Bellows
Figure 4-17.
Bellows
Wash Tub
Figure 4-18.
Weight Ring
3/4” Tubing
Bellows
Bellows
Figure 4-19.
4-7
Component Teardown
Interior Light Removal
ART Hose
LED
The interior light is an LED assembly that presses
into a hole in the top of the bellows. The wire
harness connection is located near the controller
assembly.
Bellows
To remove the LED assembly:
1. Remove the door trim ring, the door and
release the bellows from the front panel.
2. Remove the console and front panel.
3. Pull the bellows down to access the LED
assembly and extract from the bellows.
(See Figure 4-20)
4. Disconnect the wire harness from the LED
assembly wire leads.
Figure 4-20.
Top Panel Removal
The top panel is secured with a metal tab at each
front corner and two screws at the rear of the unit.
To remove the top panel:
1. Pull unit from its installation position to access
the rear of the unit.
2. Using a #2 square bit screwdriver, extract
the two screws securing the top panel to the
unit frame. (See Figure 4-21)
3. From the front of the unit, push the top panel
towards the rear until free of the metal tabs,
then lift top panel off of unit.
Screws
Figure 4-21.
Vibration Dampener Removal
The vibration dampener is located directly behind
the top brace and is secured with screws to the unit
frame.
Screws
To remove the vibration dampener:
1. Using a #2 square bit screwdriver, extract
the four screws securing the vibration
dampener to the unit frame. (See Figure 4-22)
2. Lift the vibration dampener from the unit.
Figure 4-22.
4-8
Component Teardown
Detergent Drawer Removal and Breakdown
Release Tab
To open, press the button on the front of the
detergent drawer. Pull drawer open, then push
down on the release tab and pull the drawer
out of the unit. (See Figure 4-23)
To breakdown the dispenser drawer:
1. Remove the drawer from the washer.
2. The detergent, liquid bleach and fabric
softener insert lifts off the drawer assembly.
When reinstalling, be sure to seat it properly.
3. To separate the drawer front, release the three
tabs and pull the drawer front away from the
body.
4. To remove the conveyer, release the conveyer
from the tabs and lift it off.
Figure 4-23.
Console Panel Removal
Screws
The console panel provides a cover for the
detergent dispenser drawer and a mounting
surface for the user interface and LCD screen.
Screws secure the console panel to the unit frame.
The wire harness connects to the control assembly
at the far right hand side behind the console panel.
To remove the console panel:
1. Remove the detergent drawer and top panel.
Figure 4-24.
2. Using a #2 square bit screwdriver, extract
the three screws from the detergent drawer
area (See Figure 4-24)
3. From the top front of the washer, extract the
two screws, one on each end, securing the
console to the top of the side panels.
(See Figure 4-25)
4. Pull the bottom of the console forward, while
lifting up to release the bottom tabs from the
front panel. Use care not to strain the wire
harness connections to the control assembly.
5. Rotate the console until the electrical
connection is visible. Disconnect the electrical
connection from the control assembly.
Screws
Figure 4-25.
4-9
Component Teardown
Control Assembly Removal and Breakdown
Screws
Screws
NOTE: IQ-Touch™ and Wave-Touch™ Washer
control assemblies have the same mounting
configuration. The only differences are the button
locations and the circuit board.
The control assembly is secured with screws to the
back of the console panel.
Electrical Connection
To remove the control assembly:
1. Remove console panel.
2. Using a #2 square bit screwdriver, extract
the six screws securing the control assembly
to the console panel. Carefully lift the control
assembly from the console panel.
(See Figure 4-26)
3. Separate the button carrier from the control
assembly by releasing the two retaining
latches on the end with the Start /Pause
button. Lift slightly and pull tab out of the slot
closest to the cycle selector knob.
4. Separate the cycle control knob housing from
the control assembly by releasing the three
retaining latches on the outer edge of the
control assembly. Carefully lift up housing until
control knob is free of shaft, then lift housing
off of the control assembly.
Figure 4-26.
NOTE: When removing the control board, release
the circuit board at the base of the cycle control
knob first by pushing back the retaining latches and
lifting the circuit board out from under the latches.
Then continue with the removal of the main circuit
board.
6. The control board and display is removed by
pushing back the retaining latches securing
the control board to the control assembly, then
lifting it out of the control assembly.
4-10
Component Teardown
Front Panel Removal
Screws
The front panel is secured to the unit frame with
screws along the front bottom edge and top left and
right corners. Two plastic retainers along each side
of the front panel prevent the panels from vibrating
and creating noise.
To remove the front panel:
1. Remove the top panel and control console.
2. Remove the loop spring and release the
bellows from the front panel.
3. Disconnect the Molex connector leading to the
wire harness of the door latch at the upper
right hand corner next to the controller
assembly.
4. Using a #2 square bit screwdriver, extract
the four screws along the bottom front edge.
(See Figure 4-27)
5. Extract the six screws along the top front
edge. (See Figure 4-27)
6. Lift up then pull the front panel off of the
plastic retainers and remove from unit.
Screws
Figure 4-27.
Controller Assembly Removal
Screw
The controller assembly is secured with a screw to
unit frame along the top right front edge. The wire
harness connects to the controller board with three
Molex connectors through the controller box and
four Molex connectors under the controller box lid.
To remove the controller assembly:
1. Remove the top panel and control console.
2. Disconnect the Molex connector leading to the
wire harness of the door latch at the upper
right hand corner next to the controller
assembly.
3. Disconnect Molex connectors from outside
controller box
4. Release retaining latches of controller box and
open lid.
5. From inside controller box, push back on the
connector retainers and disconnect Molex
connections from controller board.
6. Using a #2 square bit screwdriver, extract
the screw securing the controller box to the
unit frame and remove from unit.
(See Figure 4-28)
7. To remove the circuit board from the controller
box, release the four retaining latches securing
the controller box together and pull apart.
8. Push back the retainers securing the circuit
board and pull carefully from controller box.
Electrical Connections
Figure 4-28.
4-11
Component Teardown
Weight Ring Removal
The weight ring is secured to the front of the outer
wash tub assembly with six carriage bolts. The bellows does not have to be completely removed to
access and remove the weight ring.
To remove the weight ring:
1.
2.
3.
4.
5.
6.
Remove the top panel.
Remove control console.
Remove the front panel.
Disconnect ART tube from bellows.
Remove light assembly from bellows.
Using a 7/16” socket or wrench, remove the
nuts from the carriage bolts securing the
weight ring to the outer wash tub assembly.
Remove the carriage bolts and washers from
the unit. (See Figure 4-29)
7. Carefully slide weight ring off of wash tub.
Carriage
Bolts
Figure 4-29.
Water Inlet / Overflow Vent Tube Grommet
The water inlet/ overflow vent tube grommet
supports the hot and cold water inlet fittings and
the overflow tube. The overflow tube must be
removed prior to removing the grommet.
HOT
To remove the water inlet/ overflow vent tube grommet:
COLD
Locking Tab (8) Places
1. Disconnect the washer from the hot and cold
water hoses. (See Figure 4-30)
2. Remove the overflow vent tube by turning the
tube counter clockwise about a 1/16 of a turn
to unlock the tube. Then pull the tube back to
disengage it from the detergent dispenser
housing.
3. Using a small flat bladed screwdriver, release
the eight locking tabs around the water inlet
tubes while pushing on the grommet rim from
inside the washer.
4. Using a small flat bladed screwdriver, release
the three locking tabs around the overflow/vent
tube while pushing on the grommet rim from
inside the washer.
Locking Tab (3) Places
Figure 4-30.
4-12
Component Teardown
Overflow /Vent Tube Removal
The overflow/vent tube connects to the rear of the
detergent dispenser housing and to the
overflow/vent tube grommet at the rear of the unit.
To remove the overflow/vent tube:
LOCK
1. Remove the top panel.
2. Remove overflow/vent tube grommet.
3. Turn the tube counter clockwise about a 1/16
of a turn to unlock the tube. Then pull the tube
back to disengage it from the detergent
dispenser housing. (See Figure 4-31)
4. Push the front of the tube down and forward
toward the water inlet valve assembly until the
tube clears the rear panel and remove from
unit.
UNLOCK
Overflow/ Vent
Tube
Figure 4-31.
Water Inlet Valve Assembly
The water inlet valve assembly is mounted with
three screws to the back of the detergent
dispenser. The inlets are color coded as well as
the valves and connectors for the wire harness.
To remove the water inlet valve assembly:
1. Disconnect the washer from the hot and cold
water hoses.
2. Remove the top panel, water valve and over
flow/vent tube grommet and the overflow/vent
tube.
3. Disconnect the wiring harness from the valves
and the temperature sensor. (See Figure 4-32)
4. Using a #2 square bit screwdriver, extract
the three screws, one on each side and one
underneath the water inlet valve assembly,
securing the water inlet valve assembly to the
detergent dispenser housing. (See Figure 4-33)
5. Pull back on the valve assembly to disengage
it from the detergent dispenser housing and lift
out of unit.
Electrical Connection
Figure 4-32.
Screws
Figure 4-33.
4-13
Component Teardown
Water Inlet Screen Removal
Grab Here
Water inlet screens are located in the ends of the
water inlet tubs to filter the incoming water. These
screen can be removed for cleaning.
To remove the water inlet screens:
1. Disconnect the incoming water hoses.
2. Each screen has a reinforced bar across the
face. Using a pliers, grab one of the legs of the
bar and pull the screen out. (See Figure 4-34)
HOT
COLD
Figure 4-34.
Top Rear Brace Removal
To remove the top rear brace:
1. Remove the top panel.
2. Using a #2 square bit screwdriver, extract
the three screws from the rear of the top rear
brace. (See Figure 4-35)
5. Extract the two screws from the top of the
rear brace and remove from unit.
Screws
External Drain Hose Removal
Figure 4-35.
The external drain hose connects to the drain pump
outlet, runs to a split grommet in the rear upper left
hand corner where it passes through the rear panel
en route to the house drain. Retaining straps
secure the drain hose to the base and sidewall of
the unit.
Drain Hose
Disconnect
Hose Clamp
To remove the external drain hose:
1. Remove the front and top panel.
2. Using a pliers, compress the hose clamp
from the outlet hose of the drain pump and
disconnect. (See Figure 4-36)
3. From the back of the unit, use a #2 square bit
screwdriver and extract the screw securing the
hose grommet to the rear panel and pull the
coupler out the back. (See Figure 4-37)
4. Pull the screw side of the grommet out until
the tab on the opposite side is free from the
rear panel. Separate the grommet and remove
from drain hose.
5. Release the drain hose retainers along the
sidewall and from base of the unit. Remove
the drain hose from the unit.
Figure 4-36.
COLD
Split Grommet
Screw
Drain Hose
Figure 4-37.
4-14
Component Teardown
Detergent Cavity Assembly Removal
Screws
The detergent cavity assembly is secured to the top
brace with two screws and is supported by a tab
that slides under a lip formed on the assembly.
The assembly is also secured to the control
console with two screws behind the detergent
drawer.
To remove the detergent cavity dispenser:
1. Remove detergent drawer.
2. Using a #2 square bit screwdriver, extract
the two screws securing the detergent cavity
dispenser to the console. (See Figure 4-38)
3. Remove top panel.
4. Remove water inlet valve assembly and
over flow/vent tube.
5. Using a #2 square bit screwdriver,
disconnect detergent dispenser outlet hose.
(See Figure 4-41)
6. Extract the two screws securing the detergent
cavity dispenser to the center brace.
(See Figure 4-39)
7. Release the (2) retaining latches, one on each
side, locking the housing to the console
mounting panel. (See Figure 4-39)
8. Slide the housing back until the tab of the
top center brace release and the housing
drops down. (See Figure 4-39)
9. Using a pliers, disconnect the advanced
rinsing technology hose. (See Figure 4-40)
10. Push down on the tub and swing the front of
the housing toward the center of the washer.
Work the housing out from under the center
brace and lift the housing out.
Figure 4-38.
Retaining
Latches
Screws
Tab
Figure 4-39.
Front Frame
ws
llo
e
B
To
se
o
TH
AR
Bottom of
Detergent
Dispenser
Detergent Dispenser Outlet Hose Removal
The detergent dispenser outlet hose is secured to
the bottom of the detergent dispenser and to the
side of the wash tub with hose clamps.
Hose Clamp
Figure 4-40.
To remove the detergent dispenser outlet hose:
1. Remove the top panel.
2. Release the overflow/vent tube and slide it
back.
3. Using a #2 square bit screwdriver, loosen
the (2) clamps, one on each end, and slide the
hose off. (See Figure 4-41)
Hose Clamps
Figure 4-41.
4-15
Component Teardown
Power Cord Removal
Ground Clip
The power cord is secured to the rear panel with a
strain relief.
To remove the power cord:
Strain Relief
1. Remove the top panel.
2. Remove the ground clip from the upper rear
frame. (See Figure 4-42)
3. Disconnect the power cord from wire harness
at the Molex connector. (See Figure 4-42)
4. Using a pliers, compress the strain relief from
inside the unit compartment while pushing the
strain relief through the hole in the rear panel.
Pull power cord from unit. (See Figure 4-42)
Electrical Connection
Figure 4-42.
Rear Access Cover Removal
The rear access cover mounts to the rear panel
and is secured with screws.
To remove the rear access cover:
1. Pull unit from its installation position.
2. Using a #2 square bit screwdriver, extract
the six screws securing rear access cover to
the rear panel. (See Figure 4-43)
Screws
Suspension Spring Removal
The suspension springs are located under a cover
bracket mounted on the top center brace.
Figure 4-43.
To remove the suspension springs:
1. Remove the top panel.
2. Remove the overflow/vent tube.
3. Using a #2 square bit screwdriver, extract
the two screws from each cover bracket.
(See Figure 4-44)
4. Hook the top of the spring, and raise it about
1” to release the top hook from the center
brace flange, then allow it to drop about 6” to
relieve the spring pressure and then unhook
the other end of the spring from the tub.
Screws
NOTE: A strong rod at least 8” long with a hook
on one end and a handle on the other is needed.
Suspension
Spring
Figure 4-44.
4-16
Component Teardown
Top Center Brace Removal
Wire Retainer
Screw
To remove the top center brace:
1. Remove top panel and dampener assembly.
2. Release the suspension springs.
3. Using a #2 square bit screwdriver, extract
the two screws securing the detergent
dispenser to the top center brace.
4. Extract the two screws, one on each end
securing the suspension spring mount to the
top center brace. (See Figure 4-45)
5. Use a pliers to release the wire retainers from
the top center brace.
6. Raise the top center brace to disengage
the tabs on the brace from the side panels and
slide the brace backward to release the tab on
the top center brace from the slot in the
detergent dispenser housing.
Screw
Figure 4-45.
Electric Water Level Sensor Removal
The electric water level sensor is mounted to the
upper right side of the unit frame. A hose
connects to the sensor to the sump area.
Electrical Connection
Hose Clamp
To remove the electric water level sensor:
1. Remove the top panel.
2. Disconnect the wire harness from the sensor.
(See Figure 4-46)
3. Turn the sensor one quarter turn to release it
from the side panel and pull out on the
pressure switch.
4. Using a pliers, compress the hose clamp and
remove hose from sensor.
Figure 4-46.
NOTE: The pressure tube from the air bell to the
pressure switch must always slope upwards and be
free of kinks to prevent condensation from
collecting in the tube, also check to assure there is
adequate length to allow the tube to sag normally
without the danger of disconnecting the tube while
the tub is moving.
Drain Pump Removal
Electrical Connection
The drain pump is mounted to the front base of the
unit and is secured with a retaining tab and screw.
To remove the drain pump:
1. Remove control console and front panel.
2. Disconnect the wire harness from the left side
of the drain pump. (See Figure 4-47)
3. Using a pliers, compress the hose clamps from
the inlet and outlet hoses and disconnect from
drain pump.
4. Using a #2 square bit screwdriver, extract
screw securing the drain pump to unit base.
5. Rotate the drain pump towards the rear to
release the screw tab from the base, then pull
forward to release the locating tab.
Screw
Hose Clamp
Figure 4-47.
4-17
Component Teardown
Drive Belt Removal
The drive belt (6 rib flat Poly-V) is used to transmit
power from the motor pulley to the tub. The belt is
constructed of a material that stretches, which
makes belt tension adjustments unnecessary.
To remove the drive belt:
1. Remove rear access panel.
2. Remove the belt by turning tub drive pulley
and rolling belt off pulley. The belt is elastic
and is designed to "give" enough to remove
and install in this manner. (See Figure 4-48)
Figure 4-48.
Large Pulley Removal
To remove the large pulley:
1. Remove the rear access panel and drive belt.
2. Using a #6 mm allen wrench remove the bolt in
the center of the pulley by holding the pulley
and turning the bolt counter clockwise.
(See Figure 4-49)
6mm Allen
Wrench
Drive Motor Removal
The drive motor is secured with four bolts to the
bottom of the wash tub assembly. The ground wire
connects to a terminal to the front of the drive
motor that can be accessed from the rear access
panel.
Figure 4-49.
5/16” Bolts
1 not shown
To remove the drive motor:
1. Remove rear access panel.
2. Remove the drive belt.
3. Disconnect the electrical plug and the ground
wire from the drive motor. (See Figure 4-51)
4. Using a 5/16” socket remove the four bolts,
two in the front and two in the rear, that secure
the motor to the outer tub. (See Figure 4-50)
5. Support the drive motor while pulling forward
and remove from unit.
6. Reverse procedure to reinstall, making sure the
belt tracks in the center of the large pulley.
Adjust by moving belt on motor pulley if
required.
Electrical
Connection
Figure 4-50.
Ground Wire
Figure 4-51.
4-18
Component Teardown
Speed Control Board Assembly Removal
Screw
The speed control board assembly is located in the
right rear corner of the unit. Two screws secure the
speed control to the unit frame, one screw
fastens to the unit base the other passes through
the rear panel and fastens into speed control
assembly.
To remove the speed control board assembly:
1. Remove rear access panel.
2. Disconnect the terminal plug from the lower
front of speed control assembly.
3. Using a #2 square bit screwdriver, extract
the screw securing the ground wire to the unit
base. (See Figure 4-52)
4. From inside the washer, extract the screw
securing the speed control assembly to the
unit base. (See Figure 4-52)
5. From outside the unit, extract the screw from
the rear panel that secures the speed control
assembly to the rear panel. (See Figure 4-52)
6. Carefully pull drive control assembly towards
rear access panel hole to access the wire
harness connections. Cut wire retainers
securing the wire harness to the drive control
assembly.
7. Release the retaining latches securing the
cover to the speed control assembly.
8. Disconnect all wire harness connections from
the speed control assembly. (See Figure 4-53)
Ground Wire
Plastic Locator
Figure 4-52.
Disconnect
Latch
Latch
Figure 4-53.
Air Bell Removal
the air bell is mounted on the right side of the wash
tub and mounts to a hose connected to the sump.
A hose leads from the air bell and connects to the
water level sensor.
Hose
Clamps
To remove the air bell:
1. Remove the front panel.
2. Using a pliers, compress the hose clamps from
the inlet and outlet hoses and disconnect from
air bell. (See Figure 4-54)
3. Release the rivet holding the air bell to the
outer tub. and remove from unit.
Figure 4-54.
NOTE: When installing an air bell, seal the air
connecting tube to air bell and air bell to sump
hose using waterproof glue. DO NOT plug air
connecting tube opening.
4-19
Component Teardown
Heating Element Assembly Removal
Disconnect
10mm Nut
Disconnect
NOTE: The drum water NTC (Negative Thermal
Coefficient) is part of the heating element
assembly.
The heating element is held and sealed to the tub
by compressing the rubber gasket between the two
metal mounting plates of the element. When the
nut in the center of the element mounting plate is
tightened, the two metal plates are drawn together
compressing the rubber gasket.
Drum Water
NTC
To test the heating element and control:
With line voltage set at 120VAC, start the Sanitary
cycle with no load in the drum. Let the unit fill and
run for 5 minutes, then take a wattage measurement of the unit when the motor is not running. The
reading should be between 900 and 1100 watts.
Figure 4-55.
The heater should not turn on with a water height
less than 1.55" (39.4 mm) measured from the
bottom of the drum with the vanes outside of the
water. To measure the water height at which the
heater turns on:
Deep Well Socket
1. Connect the washer to a Watt meter.
2. Place the washer into Diagnostics (Line Test)
mode.
3. Allow water to enter the tub.
4. Once the watt meter reads above 900 watts
stop the water and measure the water height.
To remove the heating element:
1. Remove the rear access panel.
2. Disconnect the wires from the heating element,
drum water NTC (Negative Thermal
Coefficient) and ground wire. (See Figure 4-55)
3. Using a 10mm extended socket, loosen the
compression nut and pull the heater assembly
out of the drum.
Air Shock Absorber Removal
Four shock absorbers, one mounted to each
corner of the wash tub assembly, stabilize the wash
tub during operation. The securement pins have
locking tabs that must be compressed to remove
from the installation position.
Use a deep 1/2", 6 point socket (or 13 millimeter,
6 point) to compress the locking tab of the plastic
pin. Push the socket onto the tapered end of the
pin as far as it will go to compress the locking tab.
Figure 4-56.
To remove the air shock absorbers:
1. Remove the front panel and rear access panel.
NOTE: When removing the rear right air shock
absorber, the speed control assembly will need to
be removed.
2. Remove air shock securement pins by
depressing locking tab with the socket as
described above, while pulling pin to remove.
(See Figure 4-56)
3. Use pliers to grasp head of pin and pull to
remove. As the pin is removed the socket will
drop free.
4. Lubricate the securement pins before installing.
5. When replacing the air shock, make sure to
position it with the bell end facing downward.
4-20
Component Teardown
Tub Assembly Removal
When removing the tub assembly, be sure to have
a protective material on hand to protect the flooring
of the home, such as Masonite, plywood, 1/8”
pressed fiberboard or cardboard or some other
suitable material.
Rear of Wash Tub
To remove the tub assembly:
1. Disconnect the washer from the electrical
supply and the hot and cold water hoses.
2. Remove the top panel, console, rear access
panel and the front panel.
3. Disconnect and remove the advance rinsing
technology hose and light from the bellows,
and the detergent outlet and siphon break
hoses from the outer tub.
4. Remove the drain pump and disconnect the
drain sump from the tub.
5. If replacing the front half of the outer tub
remove the bellows and the weight ring.
6. Remove the small hose from the air bell.
7. Remove the large pulley, drive motor and
speed control board assembly.
8. Remove the top pins from shock absorbers
and push the shock absorbers against the
cabinet.
9. Place protective material on floor, then
carefully turn the washer on its face and
release the suspension springs.
10. Lift the cabinet off the tub. The rear of the
wash tub will face upwards.(See Figure 4-57)
11. Turn the tub over and remove the (23) bolts
securing the two halves of the tub together.
(See Figure 4-58)
12. Lift off the front half of the tub.
13. Reverse procedure to reassemble using
illustration below to show outer tub screw
tightening sequence. (See Figure 4-59)
Figure 4-57.
Bolts
7 of 23 shown
Figure 4-58.
1
3
4
2
Figure 4-59.
4-21
Component Teardown
Tub Assembly Removal (continued)
14. The seal between the (2) tub halves is placed
in the groove of the rear half and can be lifted
out with a flat bladed screwdriver.
(See Figure 4-60)
15. To remove the spin basket, set the back half of
the outer tub on its side, reinstall the screw
that holds the large pulley on and tap the inner
tub out with a rubber hammer.
(See Figure 4-61)
Seal
Screwdriver
Figure 4-60.
NOTE: The bearings, water seal and seal between
the two tubs come as part of the rear half of the
outer tub. If the water seal or bearings fail, inspect
and if necessary dress the shaft of the spin basket
with a file. With some failures, it may be
necessary to replace the spin basket.
Bearing
Pulley Screw
Figure 4-61.
4-22
Troubleshooting
Section 5
Troubleshooting
5-1
Troubleshooting
The following troubleshooting chart involves problems arising from improper washing techniques and are
not valid service issues. Many washing problems involve poor soil and stain removal, residues of lint and
scum, and fabric damage. For satisfactory washing results, follow these suggestions provided by The Soap
and Detergent Association.
For Troubleshooting the electronic control and error codes, See Section Three Electronic Control.
Problem
Correction
Cause
Blue stains
1. Undiluted liquid detergent or
fabric softener dispensed
directly onto fabric.
1. If caused by detergent, mix 1 cup (240 ml)
white vinegar with 1 quart (.95 L) water in
plastic container. Soak item 1 hour. Rinse.
2. If caused by fabric softener, rub stains with
bar soap. Wash.
3. Avoid overfilling detergent and fabric
softener compartments of dispenser.
Discoloration,
graying
1. Not enough detergent.
2. Wash temperature too low.
3. Incorrect sorting.
1. Rewash with correct amount of detergent
and hottest water safe for fabric. Add
bleach safe for fabric.
2. Sort items by soil level and color.
Greasy, oily
stains
1. Not enough detergent.
2. Undiluted liquid fabric
softener poured directly on
fabric.
1. Treat with prewash stain remover or liquid
detergent.
2. Increase detergent and water temperature.
Rewash.
3. Rub fabric softener stains with bar soap.
Holes, tears,
or snags
1. Incorrect use of chlorine
bleach.
2. Unfastened zippers, hooks,
buckles.
3. Rips, tears and broken
threads.
4. Overloading the washer.
5. Degradation of fabric.
1. Never pour chlorine bleach directly on
fabric.
2. Check condition of items before washing.
See Washing Procedures in the Use and
Care Guide for preparing, loading and
adding chlorine bleach.
Lint
1.
2.
3.
4.
5.
Incorrect sorting.
Tissues left in pocket.
Overloading the washer.
Not enough detergent.
Undissolved detergent has
left a residue resembling lint.
6. Static cling is attracting lint.
7. Load washed too long.
1. Reduce load size. Rewash using correct
water temperature, water level, and amount
of detergent.
2. Add nonprecipitating water conditioner to
wash water to remove detergent residue.
3. Add liquid fabric softener to final rinse.
4. Dry load in dryer.
5. Remove lint with lint brush or roller.
Pilling
(Fibers break off,
ball up and cling to
fabric.)
1. Pilling is normal with synthetic
and permanent press fabrics.
This is due to abrasion from
normal wear.
1. Use a lint brush or shaver to remove pills.
2. Use fabric softener in the washer to
lubricate fibers.
3. When ironing, use spray starch or fabric
finish on collars/cuffs.
4. Turn items inside out to reduce abrasion.
5-2
Troubleshooting
Problem
Cause
Correction
Residue or powder
on dark items;
stiff, harsh fabrics.
1. Undissolved detergent.
2. Some nonphosphate
granular detergents can
combine with hard water
minerals to form a residue.
3. Overloading the washer.
1. Increase water temperature using hottest
water safe for fabric.
2. Do not overload washer.
3. Use liquid detergent or use nonprecipitating
water conditioner with nonphosphate
granular detergent.
Wrinkling
1. Overloading the washer.
2. Incorrect wash cycle for
wash load.
1. Reduce load size.
2. Rinse in cold water with liquid fabric
softener using the Perm Press or Delicate
cycle.
3. Remove items from washer as soon as
cycle is completed.
Yellow buildup of
body soil on
synthetic fabrics
1. Agitation time too short.
2. Wash water temperature too
low.
3. Not enough detergent.
1. Soak in detergent booster or product
containing enzymes.
2. Wash in hot water (120°F/49°C) using full
permanent press cycle. Increase detergent.
Add bleach or treat with color remover.
Yellow or brown rust
stains.
1. Iron or manganese in water
supply, water pipes, or water
heater.
1. To restore discolored load of whites, use
rust remover safe for fabric.
2. Do not use chlorine bleach to remove
rust stains. It may intensify discoloration.
3. Use nonprecipitating water softener.
4. Before washing, run hot water for a few
minutes to clear lines.
5. Drain water heater occasionally.
6. For an ongoing problem, install an iron filter
in the water supply system.
5-3
Troubleshooting
The following troubleshooting chart involves common concerns that are not the result of defective
workmanship or materials in this washer. Some problems below involve improper installation and issues
arising from the users household water supply. See the Use and Care guide for the unit in question and
the Installation Section in this manual.
Problem
Cause
Correction
High pitch "jet
engine" noise.
1. A certain amount of motor
whine is normal during the
spin cycle.
1. This is normal operation of the unit.
Rattling and
clanking noise.
1. Foreign objects such as coins
or safety pins maybe in
drum or pump.
2. Belt buckles and metal
fasteners are hitting wash
drum.
1. Stop washer and check drum. If noise
continues after washer is restarted, objects
may be in pump
2. To prevent unnecessary noise and damage
to drum, fasten fasteners and turn items
inside out.
Squealing sound or
hot rubber odor.
1. Washer is overloaded.
1. Stop washer and reduce load.
Thumping sound.
1. Heavy wash loads may
produce a thumping sound.
2. Washer is out of balance.
1. This is usually normal.
1. Washer is not resting firmly
on floor.
2. Shipping bolts and foam
blocks have not been
removed during installation.
3. Wash load unevenly
distributed in drum.
1. Adjust leveling legs. See Installation Section
Washer does not
start.
1. Electrical power cord may not
be plugged in or connection
may be loose.
2. House fuse blown, circuit
breaker tripped, or a power
outage has occurred.
3. Water supply faucets are not
turned on.
4. Motor is overheated.
5. Dispenser drawer is not
completely closed.
1. Make sure plug fits tightly in wall outlet.
2. Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit
overload, have it corrected by a qualified
electrician. If problem is a power outage,
call local electric company.
3. Turn on water supply faucets.
4. Washer motor will stop if it becomes over
heated. It will automatically restart after a
cool down period of up to 30minutes (if
washer has not been manually turned off).
5. Close dispenser drawer.
Washer won’t spin.
1. Washer door is not
completely closed.
2. Dispenser drawer is not
completely closed.
3. Load is too small.
1. Close door completely.
Vibrating noise.
2. Stop washer and redistribute wash load.
2. See Installation Section for removing
shipping bolts and foam blocks.
3. Stop washer and redistribute wash load.
2. Close dispenser drawer.
3. Add 1 or 2 similar items to help balance the
load.
5-4
Troubleshooting
Problem
Cause
Correction
1. Heavily soiled items.Wipe drum with a
nonabrasive household cleanser, then rinse.
Shake or brush excess dirt and sand from
items before washing.
Residue left in drum. 1. Heavily soiled items.
Water collects in
bleach and fabric
softener
compartments.
2. Water may be removed by removing the
1. This is a result of the
dispenser drawer and draining water into
siphoning action and is part of
the empty drum or sink.
the normal operation of the
washer.
Wash load too wet
after spin.
1. Washer is overloaded.
2. Load is too small.
1. Do not overload washer.
2. Add 1 or 2 similar items to help balance
the load.
3. Rearrange load to allow proper spinning.
4. Straighten drain hose.
3. Load is out of balance.
4. Drain hose is kinked.
Water does not enter 1. Water supply is not adequate
washer
in area.
or it enters slowly.
2. Water supply faucets are not
completely open.
3. Water is being used
elsewhere in the house.
4. Water inlet hoses are kinked.
5. Water inlet screens plugged.
1. Check another faucet in the house. Wait
until water supply and pressure increase.
2. Fully open hot and cold faucets.
3. Water pressure must be at least 30 psi (260
kPa). Avoid running water elsewhere while
washer is filling.
4. Straighten hoses.
5. Clean screens.
Warm or hot water is 1. Hot water heater is set too
low or is a distance from
not hot enough.
washer.
1. Measure hot water temperature at nearby
faucet with candy or meat thermometer.
Water temperature should be at least
120°F (49°C). Adjust water heater as
necessary.
2. Avoid using hot water elsewhere before or
during washer use. There may not be
enough hot water available for proper
cleaning. If problem persists, the hot water
system may be unable to support more
than 1 use at a time.
2. Hot water is being used else
where in the house.
Water in washer
does not drain or
drains slowly.
1. Drain hose is kinked or
clogged.
1. Clean and straighten the drain hose.
2. Maximum standpipe height is 8' (2.4 m).
Water leaks.
1. Fill hose connection is loose
at faucet or washer.
2. House drain pipes are
clogged.
1. Check and tighten hose connections. Install
rubber sealing washers provided.
2. Unclog drain pipes. Contact plumber if
necessary.
Oversudsing.
1. Wrong detergent.
1. Run rinse cycle. Use a low-sudsing, high
efficiency detergent.
2. Run rinse cycle. Use less detergent in
future loads
2. Too much detergent.
5-5
Troubleshooting
Problem
Cause
Correction
Incorrect wash and
rinse temperatures.
1. Hot and cold water hoses are
connected to wrong supply
faucets.
1. Connect hot water hose to hot water faucet
and cold water hose to cold water faucet.
Water is entering
washer but
tub does not fill.
1. Drain hose standpipe is
incorrect height.
1. Standpipe must be a minimum of 24" (61
cm) high to prevent siphoning. See
Installation Section.
LCD displays DEMO
MODE.
(IQ Touch Only)
1. Washer has been
programmed to temporarily
perform a repeating demo
cycle.
1. To return to the factory default settings,
press and hold the spin speed and soil
buttons at the same for 5 sec.
Component Resistance Chart
Electrical Component
Resistance @ 77F (25C)
Dispenser Valve Soleniods
800 ± 7%
Door Lock Solenoid
46.8 ± 10%
Pump Motor
12 ± 7%
NTC Thermistor Dispenser
3K
NTC Thermistor Heater
4.8K
Water Heater
14 ± 10%
Motor - M1 to M2
5.3 ± 7%
Motor - M2 to M3
5.3± 7%
Motor - M1 to M3
5.3 ± 7%
Motor - M4 to M5
118 ± 7%
5-6
Wiring Diagrams
Section 6
Wiring Diagrams
6-1
Wiring Diagrams
Model EWFLW65H & EIFLW55H
6-2