Instruction Manual
COMMERCIAL ELECTRIC WATER HEATERS
MODELS DRE-52/80/120 SERIES 100
& DVE-52/80/120 SERIES 100
INSTALLATION - OPERATION - SERVICE
- MAINTENANCE - LIMITED WARRANTY
500 Tennessee Waltz Parkway
Ashland City, TN 37015
ASME
(OPTIONAL)
Thank you for buying this energy efficient water heater.
We appreciate your confidence in our products.
place these instructions adjacent to heater and notify owner to keep for future reference.
PRINTED IN THE U.S.A 0908
1
196674-002
SAFE INSTALLATION, USE, AND SERVICE
The proper installation, use and servicing of this water heater is extremely important to your safety and the safety of others.
Many safety-related messages and instructions have been provided in this manual and on your own water heater to warn you and
others of a potential injury hazard. Read and obey all safety messages and instructions throughout this manual. It is very important
that the meaning of each safety message is understood by you and others who install, use, or service this water heater.
This is the safety alert symbol. It is used to alert you
to potential personal injury hazards. Obey all safety
messages that follow this symbol to avoid possible
injury or death.
DANGER
DANGER indicates an imminently hazardous
situation which, if not avoided, could result
in death or injury.
WARNING
WARNING indicates a potentially hazardous
situation which, if not avoided, could result
in death or injury.
CAUTION
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result
in minor or moderate injury.
CAUTION used without the safety alert
symbol indicates a potentially hazardous
situation which, if not avoided, could result
in property damage.
All safety messages will generally tell you about the type of hazard, what can happen if you do not follow the safety message, and
how to avoid the risk of injury.
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a list of substances
known to the State of California to cause cancer, birth defects, or other reproductive harm, and requires businesses to warn of
potential exposure to such substances.
This product contains a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. This
appliance can cause low level exposure to some of the substances listed, including formaldehyde.
IMPORTANT DEFINITIONS
• Qualified Installer or Service Agency:
Installation and service of this water heater requires ability equivalent to that of a Qualified Agency (as defined by ANSI below) in the
field involved. Installation skills such as plumbing, electrical supply are required in addition to electrical testing skills when performing
service.
• ANSI Z223.1 2006 Sec. 3.3.83:
“Qualified Agency” - “Any individual, firm, corporation or company that either in person or through a representative is engaged in and is
responsible for (a) the installation, testing or replacement of gas piping or (b) the connection, installation, testing, repair or servicing of
appliances and equipment; that is experienced in such work; that is familiar with all precautions required; and that has complied with all
the requirements of the authority having jurisdiction.”
2
GENERAL SAFETY INFORMATION
PRECAUTIONS
HYDROGEN GAS (FLAMMABLE)
DO NOT USE THIS APPLIANCE IF ANY PART HAS BEEN UNDER
WATER. Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system which
has been under water.
If the unit is exposed to the following, do not operate heater until all
corrective steps have been made by a qualified service agency.
1. External fire.
2. Damage.
3. Firing without water.
GROUNDING INSTRUCTIONS
This water heater must be grounded in accordance with the
National Electrical Code and/or local codes. These must be
followed in all cases. Failure to ground this water heater properly
may also cause erratic control system operation on ELECTRONIC
CONTROL models.
Hydrogen gas can be produced in a hot water system served by this
heater that has not been used for a long period of time (generally two
weeks or more). Hydrogen gas is extremely flammable. To reduce the
risk of injury under these conditions, it is recommended that the hot water
faucet be opened for several minutes at the kitchen sink before using any
electrical appliance connected to the hot water system. If hydrogen is present
there will probably be an unusual sound such as air escaping through the pipe
as the water begins to flow. THERE SHOULD BE NO SMOKING OR
OPEN FLAME NEAR THE FAUCET AT THE TIME IT IS OPEN.
This water heater must be connected to a grounded metal, permanent
wiring system; or an equipment grounding conductor must be run with
the circuit conductors and connected to the equipment grounding
terminal or lead on the water heater.
When servicing this unit, verify the power to the unit is turned off prior to opening the control cabinet door.
3
TABLE OF CONTENTS
Thermostat Settings – Electronic Control Models.................... 21
ELECTRONIC CONTROL MODELS OPERATION.......................... 21
Control System Features.......................................................... 21
Control System Navigation....................................................... 21
Desktop Screen...................................................................21-23
Temperatures Menu.............................................................23-24
Temperature Settings............................................................... 24
Heater Status Menu.................................................................. 25
Economy Mode Setup Menu...............................................25-26
Economy Mode Settings......................................................26-28
Alarm Output Setup Menu........................................................ 29
Display Settings Menu.............................................................. 29
Heater Information Menu.....................................................29-30
Current Fault / Alert Menu........................................................ 30
Fault Occurrence Menu............................................................ 30
Restore Factory Defaults Menu...........................................30-31
MAINTENANCE............................................................................... 31
General................................................................................31-32
Flushing.................................................................................... 32
Sediment Removal................................................................... 32
Water and Lime Scale Removal............................................... 32
TROUBLESHOOTING CHECKLIST................................................ 33
Not Enough or No Water.......................................................... 33
Water Heater Makes Strange Sounds...................................... 33
If You Cannot Identify or Correct the Source of Malfunction............. 17
Leakage Checkpoints............................................................... 34
PIPING DIAGRAMS....................................................................35-42
WARRANTY..................................................................................... 43
SAFE INSTALLATION, USE AND SERVICE..................................... 2
GENERAL SAFETY INFORMATION.................................................. 3
TABLE OF CONTENTS...................................................................... 4
INTRODUCTION................................................................................ 4
Preparing for the New Installation.............................................. 4
DIMENSIONS AND CAPACITIES DATA............................................ 5
APPROVALS...................................................................................... 6
FEATURES AND COMPONENTS..................................................7-8
LOCATING THE NEW WATER HEATER........................................... 9
INSTALLATION................................................................................ 10
Required Ability......................................................................... 10
General..................................................................................... 10
Mixing Valve Usage.................................................................. 10
Chemical Vapor Corrosion........................................................ 10
Circulating Pump...................................................................... 10
Insulation Blankets................................................................... 10
Temperature-Pressure Relief Valve..................................... 10-11
Water Line Connection............................................................. 11
Closed Water System............................................................... 11
Thermal Expansion................................................................... 11
ELECTRICAL................................................................................... 12
OPERATION..................................................................................... 19
General..................................................................................... 19
Filling the Water Heater............................................................ 19
Start Up.................................................................................... 19
Draining the Water Heater........................................................ 19
TEMPERATURE REGULATION...................................................... 20
High Temperature Devices....................................................... 20
Thermostat Controls................................................................. 20
Thermostat Settings – Surface Mount Control Models............. 20
INTRODUCTION
Thank You for purchasing this water heater. Properly installed and
maintained, it should give you years of trouble free service.
Abbreviations Found In This Instruction Manual:
• ANSI - American National Standards Institute
• ASME - American Society of Mechanical Engineers
• GAMA - Gas Appliance Manufacturer’s Association
• NEC - National Electrical Code
• NFPA - National Fire Protection Association
• UL - Underwriters Laboratory
Particular attention should be given to the installation of thermometers
at the locations indicated in the diagrams as these are necessary for
checking the operation of the heater.
Be sure to turn off power when working on or near the electrical
system of the heater. Never touch electrical components with wet
hands or when standing in water. When replacing fuses always use
the correct size for the circuit. see page 13.
The principal components of the heater are identified on pages 7 & 8.
The model and rating plate on page 6 interprets certain markings into
useful information. Both of these references should be used to identify
the heater, its components and optional equipment.
Preparing for the Installation
2. The installation must conform with these instructions and the local
code authority having jurisdiction and the requirements of the power
company. In the absence of code requirements, follow NFPA-70
(current edition). In the absence of local codes, the installation
must comply with the latest editions of the National Electrical Code,
NFPA 70 or the Canadian Electrical Code CSA C22.1. The National
Electrical Code may be ordered from: National Fire Protection
Association, 1 Batterymarch Park, Quincy, MA 02269. The Canadian
Electrical Code is available from the Canadian Standards Association,
8501 East Pleasant Valley Road, Cleveland, OH 44131.
3. If after reading this manual you have any questions or do not
understand any portion of the instructions, call the toll free number
listed on the back cover of this manual for technical assistance.
1. Read the “General Safety Information” section of this manual first and
then the entire manual carefully. If you don’t follow the safety rules, the
water heater may not operate safely. It could cause DEATH, SERIOUS
BODILY INJURY AND/OR PROPERTY DAMAGE.
4. Carefully plan your intended placement of the water heater. Examine
the location to ensure the water heater complies with the “Locating
the New Water Heater” section in this manual.
This manual contains instructions for the installation, operation,
and maintenance of the electric water heater. It also contains
warnings throughout the manual that you must read and be
aware of. All warnings and all instructions are essential to the
proper operation of the water heater and your safety. READ
THE ENTIRE MANUAL BEFORE ATTEMPTING TO INSTALL
OR OPERATE THE WATER HEATER.
Detailed installation diagrams are in this manual. These diagrams will
serve to provide the installer with a reference for the materials and
method of piping suggested. IT IS NECESSARY THAT ALL WATER
PIPING AND THE ELECTRICAL WIRING BE INSTALLED AND
CONNECTED AS SHOWN IN THE DIAGRAMS.
A sample rating plate is shown on page 6 of this manual. In order
to expedite your request, please have full model and serial number
available for the technician.
Installation and service of this water heater requires ability equivalent
to that of a licensed tradesman or qualified agency (page 2) in the
field involved. Plumbing and electrical work are required.
5. For installation in California this water heater must be braced or
anchored to avoid falling or moving during an earthquake. See
instructions for correct installation procedures. Instructions may be
obtained from California Office of the State Architect, 1102 Q Street,
Suite 5100, Sacramento, CA 95811.
4
6. Massachusetts Code requires this water heater to be installed in
accordance with Massachusetts 248-CMR 2.00: State Plumbing Code
and 248-CMR 5.00.
dimensions and capacities data
DRE/DVE MODEL DIFFERENCES
This Instruction Manual covers two models of
commercial electric water heaters; DRE models and
DVE models. These two models are equipped from the
factory with different controls.
DRE models are factory equipped with surface mounted
thermostat/ECO combination controls. DVE models are
factory equipped with an electronic control system.
In this Instruction Manual “DRE” models are referred to
as: “Surface Mount Control” models.
In this Instruction Manual “DVE” models are referred to
as: “Electronic Control” models.
Model Number
Tank Capacity in Gallons (Liters)
A - Inches (mm)
B - Inches (mm)
C - Inches (mm)
Inlet/Outlet
DRE/DVE-52
50 (189.3)
55 3/4 (1416)
21 3/4 (552)
27 (685)
1 1/4
DRE/DVE-80
80 (302.8)
60 1/4 (1350)
25 1/2 (648)
31 (787)
1 1/4
DRE/DVE-120
119 (450.5)
62 1/4 (1581)
29 1/2 (749)
35 (889)
1 1/4
RECOVERY RATE IN GALLONS PER HOUR*
Temperature Rise °F
Standard
KW Input
BTU/
Hour
30°
40°
50°
60°
70°
80°
90°
100°
110°
120°
130°
140°
6
9
12
13.5
15
18
24
27
30
36
40.5
45
54
20,478
30,717
40,956
46,075
51,195
61,434
81,912
92,151
102,390
122,868
138,226
153,585
184,302
82
123
164
184
205
246
328
369
410
492
554
615
738
62
92
123
138
154
184
246
276
307
369
418
461
553
49
74
98
111
123
148
197
221
246
295
3332
369
443
41
62
82
92
102
123
164
184
205
246
277
307
369
35
53
70
79
88
105
140
158
176
211
237
263
316
31
46
61
69
77
92
123
138
154
184
208
230
277
27
41
55
62
68
82
109
123
137
164
1185
205
246
25
37
49
55
61
74
98
111
123
148
166
184
221
22
34
45
50
56
67
89
101
112
134
151
168
201
21
31
41
46
51
61
82
92
102
123
138
154
184
19
28
38
43
47
57
76
85
95
113
128
142
170
18
26
35
40
44
53
70
79
88
105
119
132
158
*Figured at 1 KW (3413 Btu) = 4.1 gallons at 100°F temperature rise.
To determine recovery rate per minute, divide recovery rate per hour by 60.
5
APPROVALS
All models meet
National Sanitation
Foundation NSF-5
requirements.
All models are listed
by Underwriters
Laboratories Inc.
MODEL AND RATING
6
FEATURES AND COMPONENTS
ELECTRONIC CONTROL MODELS
FIGURE 1
7
FEATURES AND COMPONENTS
SURFACE MOUNT CONTROL MODELS
FIGURE 2
8
LOCATING THE NEW WATER HEATER
Facts to Consider About the Location
2. Near a floor drain. The heater should be located in an area where
leakage of the tank or connections will not result in damage to the
area adjacent to the heater or to lower floors of the structure.
3. Close to the point of major hot water usage and the power
supply.
Hot water piping and branch circuit wiring should be as short as
possible.
Insulate hot and cold water piping where heat loss and condensation
may be a problem.
Heater construction permits installation, maintenance, and
service work to be performed through the front control panel.
Carefully choose a location for the new water heater. The placement
is a very important consideration for the safety of the occupants in
the building and for the most economical use of the appliance.
Suggested clearances from adjacent surfaces are 12 inches on
top, 30 inches in front for access to the unit.
Whether replacing an old water heater or putting the water heater in
a new location, the following critical points must be observed. The
water heater must be located:
The heater may be installed on or against combustible surfaces. The
left side and back may be placed flush against adjacent surfaces.
1. On a level surface. Shim the channel type skid base as necessary
if levelling is required.
The temperature of the space in which the water heater is installed
must not go below 32°F or above 122°F.
9
INSTALLATION
REQUIRED ABILITY
CONTAMINATED WATER
Installation and service of this water heater requires ability equivalent
to that of a qualified agency (page 2) in the field involved. Plumbing
and electrical work is required.
This water heater shall not be connected to any heating
system(s) or component(s) used with a non-potable water
heating appliance.
general
Toxic chemicals, such as those used for boiler treatment shall not
be introduced into this system.
The installation must conform with these instructions and the
local code authority having jurisdiction and the requirements of the
power company. In the absence of code requirements, follow NFPA70 (current edition). In the absence of local codes, the installation
must comply with the latest editions of the National Electrical Code,
NFPA 70 or the Canadian Electrical Code CSA C22.1. The National
Electrical Code may be ordered from: National Fire Protection
Association, 1 Batterymarch Park, Quincy, MA 02269. The Canadian
Electrical Code is available from the Canadian Standards Association,
8501 East Pleasant Valley Road, Cleveland, OH 44131.
CIRCULATING PUMP
Field installed circulating pumps should be of all bronze
construction.
INSULATION BLANKETS
Do NOT test electrical system before heater is filled with water, follow
the START UP procedure in the OPERATION section of this manual.
Insulation blankets are available to the general public for
external use on electric water heaters but are not necessary with
this product. The purpose of an insulation blanket is to reduce
the standby heat loss encountered with storage tank heaters.
Your water heater meets or exceeds the EPACT and ASHRAE/
IES 90.1 standards with respect to insulation and standby loss
requirements, making an insulation blanket unnecessary.
The principal components of the heater are identified in the
Features and Components illustrations on pages 6 and 7.
Should you choose to apply an insulation blanket to this heater,
you should follow these instructions below. Failure to follow
these instructions can result in fire, serious personal injury,
or death.
• Do not cover the temperature and pressure relief (T & P) valve
with an insulation blanket.
• Do not cover the instruction manual. Keep it on the side of the
water heater or nearby for future reference.
• Do obtain new warning and instruction labels for placement on
the blanket directly over the existing labels.
MIXING VALVE USAGE:
Water heaters are intended to produce hot water. Water heated to
a temperature which will satisfy space heating, clothes washing,
dish washing, cleaning and other sanitizing needs can scald and
permanently injure you upon contact. Some people are more likely
to be permanently injured by hot water than others. These include
the elderly, children, the infirm, or physically/developmentally
disabled. If anyone using hot water in your home fits into one of these
groups or if there is a local code or state law requiring a maximum
water temperature at the hot water tap, then you must take special
precautions. In addition to using the lowest possible temperature
setting that satisfies your hot water needs, a means such as a
MIXING VALVE, should be used at the hot water taps used by these
people or at the water heater.
TEMPERATURE-PRESSURE RELIEF VALVE
MIXING VALVES for reducing point of use temperature are
available. Consult a qualified installer or service agency. Follow all
manufacturer’s Instructions for installation of these valves. Before
changing the factory setting on the thermostat, read the “Temperature
Regulation” section in this manual.
This water heater is provided with a properly rated/sized and
certified combination temperature - pressure relief valve by the
10
manufacturer. The valve is certified by a nationally recognized
testing laboratory that maintains periodic inspection of production
of listed equipment of materials as meeting the requirements
for Relief Valves for Hot Water Supply Systems, ANSI Z21.22 •
CSA 4.4, and the code requirements of ASME.
If replaced, the new valve must meet the requirements of local
codes, but not less than a combination temperature and pressure
relief valve rated/sized and certified as indicated in the above
paragraph. The new valve must be marked with a maximum set
pressure not to exceed the marked hydrostatic working pressure
of the water heater (150 psi = 1,035 kPa) and a discharge
capacity not less than the water heater Btu/hr or KW input rate
as shown on the water heater’s model rating plate.
The temperature-pressure relief valve must be manually
operated at least once a year. Caution should be taken to
ensure that (1) no one is in front of or around the outlet of the
temperature-pressure relief valve discharge line, and (2) the
water manually discharged will not cause any bodily injury or
property damage because the water may be extremely hot. If
after manually operating the valve, it fails to completely reset
and continues to release water, immediately close the cold water
inlet to the water heater, follow the draining instructions in this
manual, and replace the temperature-pressure relief valve with
a properly rated/sized new one.
For safe operation of the water heater, the temperature and
pressure relief valve must not be removed from its designated
opening nor plugged. The temperature-pressure relief valve
must be installed directly into the fitting of the water heater
designed for the relief valve. Install discharge piping so that any
discharge will exit only within 6 inches (15.2 cm) above, or at any
distance below the structural floor. Be certain that no contact is
made with any live electrical part. The discharge opening must
not be blocked or reduced in size under any circumstances.
Excessive length, over 30 feet (9.14 m), or use of more than
four elbows can cause restriction and reduce the discharge
capacity of the valve.
If you do not understand these instructions or have any questions
regarding the temperature-pressure relief valve call the toll free
number listed on the back cover of this manual for technical
assistance.
No valve or other obstruction is to be placed between the relief
valve and the tank. Do not connect discharge piping directly to
the drain unless a 6” (15.2 cm) air gap is provided. To prevent
bodily injury, hazard to life, or property damage, the relief valve
must be allowed to discharge water in adequate quantities should
circumstances demand. If the discharge pipe is not connected
to a drain or other suitable means, the water flow may cause
property damage.
WATER LINE CONNECTIONS
This manual provides detailed piping installation diagrams (see
back section of this manual) for typical methods of application.
For the heater inlet and outlet connections, di-electric unions are
recommended. The water heater may be installed by itself, or with a
separate storage tank, on both single and two-temperature systems.
When used with a separate storage tank, the circulation may be either
by gravity or by means of a circulating pump. When a circulating
pump is used it is important to note that the flow rate should be slow
so that there will be a minimum of turbulence inside the heater.
CLOSED WATER SYSTEMS
Water supply systems may, because of code requirements or
such conditions as high line pressure, among others, have
installed devices such as pressure reducing valves, check valves,
and back flow preventers. Devices such as these cause the water
system to be a closed system.
The Discharge Pipe:
THERMAL EXPANSION
• Shall not be smaller in size than the outlet pipe size
of the valve, or have any reducing couplings or other
restrictions.
As water is heated, it expands (thermal expansion). In a closed
system the volume of water will grow when it is heated. As the volume
of water grows there will be a corresponding increase in water pressure
due to thermal expansion. Thermal expansion can cause premature
tank failure (leakage). This type of failure is not covered under the limited
warranty. Thermal expansion can also cause intermittent temperaturepressure relief valve operation: water discharged from the valve due to
excessive pressure build up. This condition is not covered under the
limited warranty. The temperature-pressure relief valve is not intended
for the constant relief of thermal expansion.
• Shall not be plugged or blocked.
• Shall be of material listed for hot water distribution.
• Shall be installed so as to allow complete drainage of both the
temperature-pressure relief valve and the discharge pipe.
A properly sized thermal expansion tank should be installed
on all closed systems to control the harmful effects of thermal
expansion. Contact a local plumbing service agency to have a
thermal expansion tank installed.
• Shall terminate at an adequate drain.
• Shall not have any valve or other obstruction between the relief
valve and the drain.
11
electrical
GENERAL
The installation must conform with these instructions and the local code authority having jurisdiction and the requirements of the power
company. In the absence of local codes, the installation must comply with the current editions of the National Electrical Code, NFPA 70 or
the Canadian Electrical Code CSA C22.1.
An electrical ground is required to reduce risk of electrical shock or possible electrocution. The water heater should be connected to a
separate grounded branch circuit with over-current protection and disconnect switch. The water heater should be grounded in accordance
with national and local codes.
Voltage applied to the heater should not vary more than +5% to -10% of the model and rating plate marking for satisfactory operation.
TABLE 310-16. Allowable Ampacities of Insulated Conductors
Not more than three conductors in raceway, cable, or earth (directly buried), based
on ambient temperature of 30°C (86°F)
+The load current rating and the overcurrent protection for these conductors shall not exceed 15 amperes for 14 AWG. 20 amperes for 12 AWG.
and 30 amperes for 10 AWG copper; or 15 amperes for 12 AWG and 25 amperes for 10 AWG aluminum and copper-clad aluminum.
*For dry locations only. See 75°C column for wet locations.
12
AMPERAGE TABLE/OVERCURRENT PROTECTION
limiting, a UIM (User Interface Module) for user interface & information
display and element current sensors for monitoring the power circuits.
Refer to the control circuit label on the water heater for details. The CCB
is powered by a small 120V/24V transformer. The control circuit operates
on 120V supplied by a larger 100VA transformer. Standard equipment
includes control circuit fusing using two, 3 amp, class G fuses with 600
volt rating. Do not substitute fuses of a different rating.
The tables above provides the total connected heating element load
in amperes for branch circuit conductor and overcurrent protection
sizing. Single-phase heaters are two wire circuits. Three-phase
heaters are three wire circuits. In addition to the foregoing, a
grounded conductor is required.
The rating of the overcurrent protection must be computed on the basis
of 125% of the total connected load amperage. Where the standard
ratings and settings do not correspond with this computation, the next
higher standard rating or setting should be selected.
Sequence of Operation
1.When the control is powered, the UIM should display model
information, water temperature, Operating Set Point, heating
status and operating mode.
2.If the control determines that the actual water temperature inside
the tank is below the programmed Operating Setpoint minus the (1st)
differential, a call for heat is activated.
3.After all safety checks are verified, the CCB will energize contactor
coils starting with the lower bank of heating elements (each
diagonal row of three heating elements is considered a “bank” - see
Figure 1) then energize the middle bank (if so equipped) and top bank
(if so equipped). The middle and top banks (if so equipped) are
energized according to programmed 2nd and 3rd differential
set points.
4.The control remains in the heating mode until the water temperature
reaches the programmed Operating Setpoint. At this point the
contactors will be de-energized in the reverse order.
5. The control system now enters the standby operating mode while
continuing to monitor the water temperature and the state of other
system devices. If the water temperature drops below the
programmed Operating Setpoint minus the (1st) differential, the control
will automatically return to step 2 and repeat the heating cycle.
HEATER CIRCUITS - ELECTRONIC CONTROL MODELS
The water heater’s electrical components are pictured and identified
in Figures 1 and 2. The model and rating plate illustration on page 4
identifies heater circuit ratings. The ELECTRONIC CONTROL model
has two electrical circuits.
• The control circuit, which controls the electrical power to heating
elements, referring the following control circuit diagram Figure 3.
•
The power circuit, which is operated by the control circuit carries
the electrical load of the heating elements. The following
describes the heater circuits and includes wiring diagrams for
Delta configuration, refer to the “WYE Configuration Insert” for
water heaters operating at 380V/400V/416V/575V. All heater
circuits are designed for 50/60 cycle alternating current.
CONTROL CIRCUIT - ELECTRONIC CONTROL MODELS
These models are equipped with an electronic control system. The
system includes a CCB (Central Control Board) circuit board, an
immersion temperature probe with ECO for temperature sensing and
NOTE: See the Electronic Control Models Operation section for more
detailed information on temperature settings mentioned above.
120 VAC CONTROL CIRCUIT TRANSFORMER CONNECTIONS - ELECTRONIC CONTROL MODELS
13
WIRING DIAGRAMS
CCB (CENTRAL CONTROL BOARD) CIRCUIT BOARD
CONTROL CIRCUIT DIAGRAM - ELECTRONIC CONTROL MODELS
FIGURE 3.
14
WIRING DIAGRAMS
POWER CIRCUIT DIAGRAMS - ELECTRONIC CONTROL MODELS
The water heater’s electrical components are pictured and identified on page 7. The following describes the heater circuits and includes wiring
diagrams. All heater circuits are designed for 60/50 hertz alternating current. The water heater circuit wiring is 12 AWG, AWM, or TEW type,
rated 600 volts, 105°C. Fusing consists of three 30 amp fuses for each contactor. Fusing is an optional feature for Canadian models.
THREE ELEMENTS - SINGLE AND THREE PHASE
SIX ELEMENTS - SINGLE AND THREE PHASE
DIAGRAM 1.
15
WIRING DIAGRAMS
NINE ELEMENT - SINGLE AND THREE PHASE
DIAGRAM 2.
CONVERSION TO SINGLE PHASE
CONVERSION TO THREE PHASE
When the heater is shipped for connection to a three-phase electrical
service, it may be connected to a single-phase electrical service of
the same voltage by:
When heater is shipped for connection to a single-phase electrical
service, it may be connected to a three-phase electrical service of
the same voltage by:
1. Disconnect blue wires and yellow wires from terminal L3.
1. Disconnect blue wires from terminal L1.
2. Reconnect all blue wires to terminal L1 (with black wires).
2. Disconnect yellow wires from terminal L2.
3. Reconnect all yellow wires to terminal L2 (with red wires).
3. Reconnect all blue wires and yellow wires to terminal L3.
4. Connect incoming power to terminals L1 and L2.
4. Connect incoming power to terminals L1, L2, and L3.
16
WIRING DIAGRAMS
POWER CIRCUIT DIAGRAMS - SURFACE MOUNT CONTROL MODELS
The water heater’s electrical components are pictured and identified on page 8. The following describes the heater circuits and includes
wiring diagrams. All heater circuits are designed for 60/50 hertz alternating current. The water heater circuit wiring is 12 AWG, AWM, or TEW
type, rated 600 volts, 105°C. Fusing consist of two 30 amp fuses for each element. Fusing is an optional feature for Canadian models.
DIAGRAM 3.
17
WIRING DIAGRAMS
NINE ELEMENTS - SINGLE AND THREE PHASE
DIAGRAM 4.
CONVERSION TO SINGLE PHASE
CONVERSION TO THREE PHASE
When the heater is shipped for connection to a three-phase electrical
service, it may be connected to a single-phase electrical service of
the same voltage by:
When heater is shipped for connection to a single-phase electrical
service, it may be connected to a three-phase electrical service of
the same voltage by:
1. Disconnect blue wires from terminal L2.
1. Disconnect blue wires from terminal L1
2. Connect all blue wires to terminal L1 (with black wires).
2. Disconnect red wires from terminal L2.
3. Disconnect all red wires from terminal L3.
3. Connect all blue wires to terminal L2 (with yellow wires).
4. Connect all red wires to terminal L-2 (with yellow wires).
4. Connect red wires to terminal L3.
5. Connect incoming power to terminals L1 and L2.
5. Connect incoming power to terminals L1, L2 and L3.
18
OPERATION
GENERAL
INITIAL START UP
Refer to the Features and Components section of this manual
(pages 7 & 8) for the location of components mentioned in the
instructions that follow.
The following checks should be made by the installer when the
heater is placed into operation for the first time.
1. Turn off the electrical disconnect switch.
2. Open the front panel, check all water and electrical connections for
tightness. Also check connections on top and side of heater. Repair
water leaks and tighten electrical connections as necessary.
3. Depress the red manual reset button on each Thermostat/ECO
combination control (Surface Mount Control Models only).
4. Turn on the electrical disconnect switch.
5. Observe the operation of the electrical components during the first
heating cycle. Use care as the electrical circuits are energized.
6. Close the front panel.
NEVER turn on power to the water heater without being certain the
water heater is filled with water and a temperature and pressure
relief valve is installed in the relief valve opening.
DO NOT TEST ELECTRICAL SYSTEM BEFORE HEATER IS
FILLED WITH WATER. FOLLOW FILLING AND START-UP
INSTRUCTIONS IN OPERATION SECTION.
Temperature control and contactor operation should be checked
by allowing heater to come up to temperature and shut
off automatically. Use care as the electrical circuits are
energized.
DRAINING THE WATER HEATER
The water heater must be drained if it is to be shut down and
exposed to freezing temperatures. Maintenance and service
procedures may also require draining the heater.
1. Turn off the electrical disconnect switch.
2. Close the supply water inlet valve to heater.
3. Attach hose to outlet opening of drain valve and direct end
to drain.
4. Open a nearby hot water faucet and the heater drain valve.
5. If the heater is being drained for an extended shutdown, it is
suggested the drain valve be left open during this period. The
hose may be removed.
FILLING THE WATER HEATER
Follow FILLING instructions when restoring hot water service.
1.
2.
3.
4.
5.
Turn off the electrical disconnect switch.
Close the water heater drain valve.
Open a nearby hot water faucet to permit the air in the system
to escape.
Fully open the cold water inlet pipe valve allowing the heater
and piping to be filled.
Close the hot water faucet as water starts to flow. The heater is
now ready for STARTUP and TEMPERATURE REGULATION.
19
TEMPERATURE REGULATION
Setting the water heater temperatures at 120°f will reduce the
risk of scalds. Some States require settings at specific lower
temperatures.
HIGH TEMPERATURE LIMIT CONTROLS (ECO)
Both the ELECTRONIC CONTROL and SURFACE MOUNT
CONTROL model water heaters are equipped with one or more ECO
(energy cut off) non adjustable high temperature limit control(s). An
ECO is a normally closed switch that opens (activates) on a rise
in temperature. If the ECO switch contacts open (activate) due to
abnormally high water temperatures it will lock-out and disable further
heating element operation. It is important that a qualified service
agent be contacted to determine the reason for the ECO activation
before resetting the ECO. Once the reason has been determined
and corrected the ECO(s) can be reset as follows:
THERMOSTAT SETTINGS - SURFACE MOUNT CONTROL
Surface Mount Control Models
Surface Mount Control models have multiple surface mounted
Thermostat/ECO combination controls. One for each installed heating
element - see the Surface Mount Control wiring diagrams in this manual.
The ECO high temperature limit switch contacts on each control will
open when the tank temperature reaches approximately 200°F/93°C.
When the ECO switch contacts open (activate) voltage to ONE heating
element ONLY is terminated to prevent further heating operation of
that element. Voltage may still be present at other heating elements
and they may still be heating the water.
These models have multiple thermostat/ECO combination controls
one for each heating element installed. These thermostats are set from
the factory at 140°F/60°C. Set the thermostat dial at the lowest setting
which produces an acceptable hot water supply. This will always give
the most energy efficient operation.
The ECO is a manual reset switch. Should one or more ECO
activate, the tank temperature must drop below 120°F/49°C before
an ECO can be reset. To manually reset an ECO:
1. Disconnect the power supply to the water heater.
2. Allow the tank temperature to cool below 120°F/49°C.
3. Remove the front control cover from the effected control(s).
4. Press the manual reset button on each of the effected controls.
Once the control(s) has been reset the control cover should be
replaced prior to restoring power to the water heater.
Electronic Control Models
The ECO high temperature limit switch is located inside the
immersion Temperature Probe (two red wires) on ELECTRONIC
CONTROL models. The ECO switch contacts will open when the
water temperature reaches approximately 202°F/94°C. When
the ECO switch contacts open (activate) the electronic control
system locks out and displays a Fault message. Voltage to the
contactor coils and heating elements is terminated to prevent
further heating operation.
Should the ECO activate, the water temperature must drop below
140°F/60°C before the control system can be reset. Once the water
temperature has cooled below this point the power supply to the water
heater must be turned off and on again to reset the control system.
Figure 4 shows the approximate time-to-burn relationship for normal
adult skin.
THERMOSTAT CONTROLS
The water heaters covered in this instruction manual are equipped
with adjustable thermostat controls to control water temperature.
Hot water temperatures required for automatic dishwasher and
laundry use can cause scald burns resulting in serious personal
injury and/or death. The temperature at which injury occurs
varies with the persons age and duration of exposure. The
slower response time of children, the elderly or disabled persons
increases the hazards to them. Never allow small children to use
a hot water tap or draw their own bath water. Never leave a child
or disabled person unattended in a bathtub or shower.
The water heater should be located in an area where the general
public does not have access to set temperatures.
Temperature
Settings
Time to Produce 2nd & 3rd
Degree Burns on Adult Skin
180°F (82°C)
160°F (71°C)
150°F (66°C)
140°F (60°C)
130°F (54°C)
120°F (49°C)
80°F (27°C)
Nearly Instantaneous
About 1/2 second
About 1-1/2 seconds
Less than 5 seconds
About 30 seconds
More than 5 minutes
----------------
FIGURE 4
20
The Operating Set Point is adjustable from 90°F/42°C to 190°F/88°C.
The factory setting is 120°F/49°C. See the Electronic Control Models
Operation section of this manual for instructions on how to adjust
the Operating Set Point and other user settings.
THERMOSTAT SETTINGS - electronic CONTROLs
These models are equipped with an electronic control system. The
control system senses temperature from a factory installed Immersion
Temperature Probe (see Figure 1). The “Operating Set Point” is
adjusted to control water temperature. This is an adjustable user setting
in the control system’s “Temperatures Menu.” This and all control
system menus are accessed through the UIM (User Interface Module
- see Figure 5) located on the front panel of the water heater.
UIM (User Interface Module)
FIGURE 5
Set the Operating Set Point at the lowest setting which produces
an acceptable hot water supply. This will always give the most
energy efficient operation.
ELECTRONIC CONTROL MODELS OPERATION
Up & Down Buttons
Used to navigate (up and down) and to select (highlight) menu items.
Also used to adjust or change (increase/decrease, on/off, set time)
various user settings.
CONTROL SYSTEM FEATURES
Advanced Diagnostics: Plain English text and animated icons display
detailed operational and diagnostic information. LCD screen on the
front of the water heater displays the Sequence of Operation in real
time. Fault or Alert messages are displayed when operational problems
occur. Advanced Service menu displays a list of possible causes for
current Fault and Alert conditions to aid in servicing.
Operational Buttons
The 3 Operational Buttons are multifunctional. Their current function is
defined by the text that appears above each button on the LCD screen.
The function will change depending on what menu is currently displayed
or what menu item is selected. When no text appears on the LCD
screen above an Operational Button there is no function assigned.
Economy Mode Operation: Control system automatically lowers
the Operating Set Point by a programmed value during user defined
time periods. Helps reduce operating costs during unoccupied or
peak demand periods.
THE DESKTOP SCREEN
Linear Sequencing: Banks of heating elements (3 elements per
bank) are energized according to adjustable (1 to 20°) differential
set points for each bank. First bank on is the last bank off. Helps
reduce operating costs during low/moderate loads.
Figure 7 below shows the control system “Desktop Screen.” This
is the default screen. If there are no active Fault or Alert conditions
and no user input for approximately 10 minutes the control system
will return to this screen automatically.
CONTROL SYSTEM NAVIGATION
Model Information
Model information and menu titles are shown in the black bar at the
top of the Desktop Screen.
The UIM (User Interface Module) is located on the front cabinet of the
Electronic Control Model water heaters. All operational information
and user settings are displayed and accessed using the UIM. The
UIM includes five snap acting (momentary) user input buttons; an
Up, Down and 3 Operational Buttons.
Tank Temperature
Current water temperature as sensed from the immersion
Temperature Probe.
Operating Set Point: Temperature at which the control system will
maintain tank (water) temperature in the Normal Mode. This line of
text will read Economy Set Point whenever the control system is
operating in the Economy Mode.
Status: The Operating State of the control system is displayed
beneath the Operating Set Point.
UIM - USER INTERFACE MODULE
FIGURE 6.
FIGURE 7.
21
Menu: The left Operational Button is pressed to enter the Main Menu
where all control system menus are accessed. See Table 3 for a list
of control system menus.
are adjusted in the Economy Mode Setup menu. The current
Operating Mode, either Normal Mode or Economy Mode, is
displayed beneath the day and time.
Help: The right Operational Button is pressed to access instructions
and explanations for user settings, Operating States, Status Icons,
manufacturer’s web address, technical support phone number and
service agent contact information.
Discreet Menu Contact Information: From the Desktop Screen
press and hold down the middle (unmarked) Operational Button for
30 seconds and then release it. This will launch a discreet menu
where personalized contact information can be entered. Installing
contractors and/or service agents can enter their company name
and telephone number. This contact information will be displayed
with all Fault and Alert messages.
Day/Time/Operating Mode: The current time and day are
also displayed on the Desktop Screen. “Clock Not Set” will be
displayed until the time clock has been initially set. Day and Time
TABLE 1 STATUS ICONS.
ICON
DESCRIPTION
Water temperature in the tank has fallen. Shaded area of the animated thermometer icon will rise and fall in
response to water temperature in the storage tank as sensed from the immersion Temperature Probe.
Water temperature in the tank has reached the Operating Set Point. Shaded area of the animated thermometer
icon will rise and fall in response to water temperature in the storage tank as sensed from the immersion
Temperature Probe.
The control is unable to initiate a heating cycle. This will happen whenever a Fault condition is detected by the
control system or when either of the two Enable/Disable circuits are open circuits.
The control system is in Heating Mode and has energized the electromagnetic contactor coils for at least one bank
of heating elements. This animated icon DOES NOT indicate current has been sensed from the heating elements,
only that there is a call for heat present and the control system has initiated heating operation.
Heating elements icon for a water heater equipped with 1 Bank of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles represent heating elements
the control system has not energized and is not sensing electrical current from.
Heating elements icon for a water heater equipped with 2 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles represent heating elements
the control system has not energized and is not sensing electrical current from.
Heating elements icon for a water heater equipped with 3 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles represent heating elements
the control system has not energized and is not sensing electrical current from.
Heating elements icon for a water heater equipped with 3 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Filled circles represent heating elements
the control system has energized AND is sensing electrical current from.
Heating elements icon for a water heater equipped with 3 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles with an X represent heating
elements the control system has energized that it IS NOT sensing electrical current from.
The control has detected/declared a Fault Condition. Fault message details can be viewed in the Current Fault
menu. Heating operation is discontinued (locked out) until the condition that caused the fault is corrected. Power to
the water heater must be cycled off and on to reset the control system. Note; cycling power will not reset the control
system if the condition that caused the fault has not been corrected.
The control has detected/declared an Alert Condition. The water heater will continue to operate during an Alert
Condition but there is an operational condition that requires the attention of a Qualified Service Agent. Alert message
details can be viewed in the Current Alert menu.
22
TABLE 2 OPERATING STATES.
STATE
DESCRIPTION
Standby
The water heater is not in an active heating cycle. This usually indicates the temperature in the tank has reached
the Operating Set Point and the control system has terminated the heating cycle.
Heating
The control system is in the Heating Mode. At least one bank of heating elements has been energized.
Alert
The control system has detected/declared an Alert Condition. The controls system will continue heating operation.
However, a Qualified Service Agent should be contacted to check/service the water heater.
Fault
The control system has detected/declared a Fault Condition. The control system will discontinue heating operation
and “lock out.” Power to the water heater must be cycled off and on to reset the control system. Note; cycling power
will not reset the control system until the condition that caused the fault has been corrected.
TABLE 3 CONTROL SYSTEM MENUS.
MENUS
DESCRIPTION
Temperatures
Most commonly accessed menu. Operating Set Point, Differential settings, Tank Temperature and Tank Probe
Offset are located in this menu.
Heater Status
Current Operating State/Mode (heating/standby etc) and status (open/closed - on/off - yes/no) of monitored water
heater functions and components are displayed in this menu.
Economy Mode
Setup
Seven day 24 hour time clock with temperature set back capability to reduce operating costs during unoccupied
or reduced demand periods.
Alarm Output
Setup
The control system’s CCB (Central Control Board) features on board SPDT (single pole double throw) relay contacts
for building EMS (Energy Management System) notification of operational conditions such as Fault Conditions and
heating mode status. This menu features a list of user definable conditions for relay activation.
Display Settings
Temperature units (°F or °C), appearance (brightness contrast) and backlight delay user adjustable settings are
located in this menu.
Heater Information
Elapsed time of operation, total heating cycle time, heating cycle count, heating element bank(s) cycle count and
heating bank on time along with UIM and CCB software revisions can be viewed in this menu.
Current Fault/Alert
Displays any current Alert or Fault messages.
Fault History
Retains 9 event history of Fault/Alert messages with time stamp. The Fault History is useful when dealing with intermittent
operational problems or when the customer has reset the control system prior to a service agent’s arrival.
Fault Occurrence
Running total of all Fault and Alert Conditions that have occurred are displayed in this menu. Can help determine
potential root cause(s) of related operational problems.
Restore Factory
Defaults
This control system feature allows the user to restore control system user settings to their factory default settings.
Alarm Output Setup and Display Settings menu items ARE NOT changed when factory defaults are restored.
Help Menu
Accessible by pressing the corresponding Operational Button from most menus and screen displays. This menu
provides access to instructions and explanations for user settings, Operating States, Status Icons, manufacturer’s
web address, technical support phone number and service agent contact information.
TEMPERATURES MENU
Operating Set Point
User adjustable setting 90°F to 190°F range; factory default is
120°F. When the water temperature sensed by the control system
from the immersion Temperature Probe reaches the Operating Set
Point the control system will end the heating cycle. A call for heat
will be activated again when the water temperature drops below the
Operating Set Point minus the 1st Differential Setting.
Example: Operating Set Point is 120°F, the 1st Differential Setting is
2°F (factory default). A call for heat will be activated when the sensed
water temperature drops to 118°F.
23
Differential Settings
Tank Temperature
Adjustable user setting(s) 1°F to 20° range; factory default is 2°F.
The water heaters covered in this Instruction Manual will have 3, 6 or
9 heating elements. Each group of 3 heating elements is one “Bank” of
heating elements. Heating elements are energized in Banks of 3. Each
Bank of heating elements will have a Differential Setting associated
with it. Differential Settings are located in the Temperatures Menu.
Non adjustable information display. Current water temperature as sensed
by the control system from the immersion Temperature Probe.
Tank Probe Offset
User adjustable setting -5°F to +5°F range; factory default is 0°F. If the
current Tank Temperature is sensed (from the immersion Temperature
Probe) at 120°F and the offset is adjusted to -5°F the control system
would calibrate or “offset” the Tank Temperature to 115°F. Heating cycles
would then start/stop based on the calibrated Tank Temperature.
There is a 1st Differential Setting on all models. There will be one
additional Differential Setting visible/adjustable for each additional
Bank of (3) heating elements.
Operating Sequence
Used to calibrate for slight differences in control system temperature
sensing. This can improve the precision of temperature control in
the storage tank and at points of use. This feature can also be
used to compensate for building recirculation loops (hot water
returning to the storage tank) that may cause the heating cycle to
terminate prematurely.
With an Operating Set Point of 120°F and all Differential settings at 2°F
the On/Off sequencing of heating element Banks would be as follows:
BANK NUMBER
DIFFERENTIAL
SETTING
TURN ON
TEMP
TURN OFF
TEMP
Bank 1
2°F
118°F
120°F
Temperature Settings
Bank 2
2°F
116°F
118°F
Bank 3
2°F
114°F
116°F
The Operating Set Point and the Differential Settings are adjusted
in the Temperatures Menu. The following instructions explain how to
adjust these user settings and navigate the control system menus.
ACTION
DISPLAY
From the Desktop Screen, press the Operational Button underneath “MENU”
to enter the Main Menu.
Notice how the text above the Operational Buttons on the display changes
as you navigate through the various menus and screens.
With Temperatures selected (highlight in black) in the Main Menu, press
the Operational Button underneath “SELECT” to enter the Temperatures
Menu.
If Temperatures is not selected use the Up and Down buttons to select this
menu item.
With the Operating Set Point selected in the Temperatures Menu, press
the Operational Button underneath “CHANGE” to activate the adjustment
mode for this menu item.
Press the Up and Down buttons to adjust the Operating Set Point to the
desired setting.
Press the Operational Button underneath “UPDATE” to confirm the new
setting. Press the Operational Button underneath “CANCEL” to discard the
new setting and retain the previous setting.
The new Operating Set Point value should now be displayed as the current
value.
NOTE: Use this same procedure to adjust the Differential settings and the
Tank Probe Offset in the Temperatures Menu.
This same procedure is used to change user settings in other control system
menus.
24
HEATER STATUS MENU
Alarm Condition
This menu displays non adjustable operational information. This
menu contains more information that can be displayed on one screen
of the LCD display. Use the Up & Down Buttons to navigate to the
bottom of this menu.
Displays the status of the user definable Alarm Output function - see
Alarm Output Setup Menu. Yes = alarm condition has been met, No
= alarm condition has not been met.
Top of Menu
Displays the state of the normally open contacts of the Alarm Output
relay. This relay (J3 contacts on the CCB) is used for building EMS
(Energy Management System) notification of operational conditions
such as Fault conditions.
Alarm Relay Output
ECONOMY MODE SETUP MENU
This menu contains settings used to establish an “Economy Set
Point” and “Economy Mode” operating periods. This control system
feature can help reduce operating costs during unoccupied, low load,
or peak demand periods.
Desktop Screen During Economy Mode
Bottom of Menu
Economy Mode Setup Menu
Status
Displays the current Operating State of the control system. IE:
Heating, Standby, Fault see Table 2.
Element Banks On
Displays the current number of heating element Banks the control
system has energized. Each Bank of elements contains 3 heating
elements.
ECO Contact
Setpoint Adjustment
Displays the current state of the ECO high temperature limit
switch contacts. The ECO switch is located inside the immersion
Temperature Probe (two red wires).
Adjustable user setting (2°F to 50°F - factory default is 20°F) the
control system uses to calculate the “Economy Set Point.” The Economy
Set Point = normal Operating Set Point minus the programmed Setpoint
Adjustment value. The Economy Set Point is the water temperature
the control system maintains during programmed Economy Mode time
periods. “Economy Set Point” is displayed instead of “Operating Set
Point” and “Economy Mode” appears beneath the current time on the
Desktop Screen during Economy Mode time periods.
Enable / Disable 1 & 2
Displays the current state, open or closed, of the two Enable/Disable
circuits (J7 socket on the CCB - see wiring diagrams) provided
for external supervisory controls such as building EMS (Energy
Management System). Both of these Enable/Disable circuits must be
closed to “enable” heating operation. If either Enable/Disable circuit is
open for any reason heating operation will be “disabled.” There is a plug
with two jumper wires installed from the factory in the CCB J7 socket to
enable heating operation when external controls are not in use.
Current Time
Seven Day 24 hr clock. Use this menu item to set the current time
and day of the week. Current day and time are not set from the
factory. “Clock Not Set” will be displayed on the Desktop until the
time/day has been initially set.
Service Note: If a supervisory control(s) is used to enable/disable
heating operation, install field wiring between the J7 socket on the CCB
and a set of “dry contacts” on the external control per all applicable
building codes. This is a switching circuit only: DO NOT apply any
external voltage or connect any load (IE: relay coil) to either circuit.
Heater In Economy Mode
Displays whether the control system is currently operating in
Economy Mode or not.
Element Bank On
Daily Operating Mode (Sun - Mon - Tue - Wed - Thu - Fri - Sat)
Displays the on/off status of each Bank of heating elements. Yes =
On, No = Off.
Seven daily sub menus are listed at the bottom of the Economy Mode
Setup menu. There are 3 Operating Modes in each sub menu;
25
Normal Operation Between: When this operating mode is active
there will also be start and stop times to program. The normal
Operating Set Point is used between the programmed start and stop
times and the Economy Set Point will be in effect during the rest of
the day. There is one start time and one stop time event per day.
“Normal Operation All Day” - “Economy Mode All Day” and “Normal
Operation Between.” Only one Operating Mode can be active, the
factory default is Normal Operation All Day.
Normal Operation All Day: When this operating mode is active the
normal Operating Set Point is used for the entire day.
Economy Mode Settings
Economy Mode All Day: When this operating mode is active the
Economy Set Point is used for the entire day.
Setpoint Adjustment Value
ACTION
DISPLAY
From the Desktop Screen, press the Operational Button underneath “MENU”
to enter the Main Menu.
Notice how the text above the Operational Buttons on the display changes
as you navigate through the various menus and screens.
Use the Up/Down buttons to select (highlight in black) the Economy Mode
Setup menu from the Main Menu. Press the Operational Button underneath
“SELECT” to enter the Economy Mode Setup menu.
Use the Up/Down buttons to select (highlight in black) Setpoint Adjustment.
Press the Operational Button underneath “CHANGE” to activate the
adjustment mode for the Setpoint Adjustment value.
Use the Up/Down buttons to change the Setpoint Adjustment to the desired
value. The Setpoint Adjustment value is adjustable from 2°F to 50°F. The
factory default is 20°F.
Notice how the text above the Operational Buttons on the display changes
to “UPDATE” & “CANCEL” when the adjustment mode is activated and how
the current value is outlined rather than highlighted in black.
Press the Operational Button underneath “UPDATE” to enter and confirm
the new value. Pressing the Operational Button underneath “CANCEL”
would discard the new value and retain the previous value.
The new Setpoint Adjustment value should now be displayed as the
current value.
26
Economy Mode Settings
Time Clock Settings
ACTION
DISPLAY
From the Desktop Screen navigate to the Economy Mode Setup menu.
Use the Up/Down buttons to select (highlight in black) Current Time sub
menu. Press the Operational Button underneath “CHANGE” to enter the
Current Time sub menu.
Use the Up/Down buttons to select the “Weekday” setting.
Press the Operational Button underneath “CHANGE” to activate the
adjustment mode for this setting.
Press the Up and Down buttons to adjust the Weekday setting to the
current day.
Notice how the text above the Operational Buttons on the display changes
to “ACCEPT” & “CANCEL” when the adjustment mode is activated and how
the current setting is outlined rather than highlighted in black.
Press the Operational Button underneath “ACCEPT” to enter and confirm
the new setting. Pressing the Operational Button underneath “CANCEL”
would discard the new setting and retain the previous setting.
Use the Up/Down and the CHANGE/ACCEPT Operational Buttons to
individually select and change the remaining time settings (Hour, Minutes,
AM/PM) to the current time in the same way as outlined above.
When finished making changes press the Operational Button underneath
“BACK” to confirm all new settings and update the control system. The
display will automatically return to the Economy Mode Setup menu.
The new settings should be displayed as the Current Time.
27
Economy Mode Settings
Daily Operating Mode Settings
ACTION
DISPLAY
Economy Mode All Day:
From the Economy Mode Setup menu use the Up/Down buttons to select
(highlight in black) the Daily sub menu for “Sun.” Press the Operational
Button underneath “CHANGE” to enter this menu.
Use the Up/Down buttons to select (highlight in black) the “Economy Mode
All Day” setting.
Press the Operational Button underneath “SELECT” to change from the
factory default Normal Operation All Day setting to the Economy Mode All
Day setting.
Press the Operational Button underneath “BACK” to confirm the new setting
and update the control system. You will be returned to the Economy Mode
Setup menu. The new setting should now be displayed for Sun.
Normal Operation Between:
From the Economy Mode Setup menu Use the Up/Down and CHANGE
buttons to enter the Mon sub menu.
Use the Up/Down buttons to select (highlight in black) the “Normal Operation
Between” setting. Press the Operational Button underneath “SELECT” to
change the operating mode for Monday to Normal Operation Between.
Note that when this setting is selected Start and Stop time user settings
appear on the display.
Use the Up/Down buttons to navigate between the Start and Stop time Hour,
Minutes and AM/PM settings.
With each item selected press the Operational Button underneath “SELECT”
to activate the adjustment mode for each setting. Use the Up/Down buttons
to change the value to the desired setting.
Press the Operational Button underneath “ACCEPT” to enter the new setting
or “CANCEL” to discard the new setting and retain the previous setting.
Press the Operational Button underneath “BACK” to confirm the settings
and update the control system. You will be returned to the Economy Mode
Setup menu. The new settings should be shown for Mon.
28
ALARM OUTPUT SETUP MENU
DISPLAY SETTINGS MENU
Permits user to set the condition (from a list of options) for when
the CCB’s integral alarm output relay will be energized. Alarm relay
connections (common, normally open, normally closed) are located
on the J3 terminal strip on the CCB. Alarm output relay contacts are
capable of switching 1 amp maximum at 120 VAC.
Permits user to set display options for viewing information on the
UIM’s LCD screen.
The alarm relay operates in the background according to the settings
in this menu and is not capable of disabling water heater operation.
The alarm relay is used for external notification/verification of
various operational conditions such as fault conditions and heating
mode status. This relay can be used with building EMS (Energy
Management System) and other external supervisory controls.
Temperature Units
Adjustable user setting that changes temperature units display to
Celsius °C or Fahrenheit °F.
Backlight Delay
Adjustable user setting that determines how long the UIM’s LCD
backlight remains illuminated after a key has been pressed. Available
settings are; Always Off, 10, 30 or 60 seconds and Always On.
Contrast
Adjustable user setting to adjust the UIM’s LCD screen contrast
between text and background.
Display Settings
Changing the user settings in this menu is done using the same
methods for changing the Operating Set Point.
Service Note
Adjustable user settings in the Display Settings menu are unaffected
by Restore Factory Defaults.
HEATER INFORMATION MENU
This menu displays non adjustable operational information.
Output Function
Adjustable user setting. Available options for the Alarm Output
Function setting are:
Heating Mode: Used for heating mode on/off status notification.
Enable / Disable Closed: Used for notification and/or verification of
the enable/disable circuits open/closed status. There are two enable/
disable circuits available for external supervisory control(s) at the J7
socket on the CCB - see wiring diagrams. Enable/disable circuit(s)
status can be viewed in the Heater Status Menu.
Temp < Heater SP: Used for external notification when current tank
temperature drops below Operating Set Point.
Temp < Alarm SP: Used for external notification when current tank
temperature drops below programmable Alarm SP.
TOP OF MENU
Fault or Alert: Used for external notification whenever a Fault or
Alert condition is active.
Fault: Used for notification whenever a Fault condition is active.
Disabled: Disables the Alarm Relay Output Function.
Alarm SP: Adjustable user setting (90°F to 190°F) the control system
uses for the “Temp < Alarm SP” function described above. This setting
has no effect with any other Alarm Output functions.
Alarm Output Settings: Changing the user settings in this menu is
done using the same methods for changing the Operating Set Point.
Service Note: Adjustable user settings in the Alarm Output Setup
menu are unaffected by Restore Factory Defaults.
BOTTOM OF MENU
29
Elapsed Time
This menu displays non adjustable operational information. The
control system records and stores the last 9 Fault and Alert
messages in chronological order in this menu. The most recent
will be at the top of the list. A time stamp is displayed below each
listed Fault and Alert message showing when the Fault or Alert
condition occurred.
Total accumulated time the control system (water heater) has been
energized.
Total Heating Time
Total accumulated time the control system has been in the heating
mode. IE: any heating elements have been energized.
The Fault History is useful when dealing with intermittent operational
problems or when the customer has reset the control system prior
to a service agent’s arrival.
Bank # Cycles
Total accumulated count of heating cycles for each Bank of heating elements.
With a Fault or Alert item selected press the Operational Button
underneath “VIEW” to display the details for the Fault or Alert
message. The Fault/Alert message screen displays a brief
description of the condition, contact information and access to the
Advanced service information sub menu.
Bank # On Time
Total accumulated heating on time for each Bank of heating
elements.
Current / History Fault Message
CCB Version
Software version for Central Control Board.
UIM Version
Software version for User Interface Module.
CURRENT FAULT / ALERT MENU
This menu displays non adjustable operational information. With the
Fault History sub menu selected in Main Menu; press the Operational
Button underneath “SELECT” to display the current Fault or Alert
message. If there is not a Fault or Alert condition currently active
“(none)” is displayed to the right of this menu.
Main Menu - Current Fault Selected
FAULT OCCURRENCE MENU
Total accumulated number each individual Fault condition has
occurred is displayed in this menu. This running total of Fault
Occurrences can be useful in determining which (if any) operational
problems have been persistent.
Fault Occurrence Menu
FAULT HISTORY MENU
Fault History Menu
RESTORE FACTORY DEFAULTS MENU
This control system menu allows the user to restore most of the
control system’s user settings to their factory default settings. User
settings in the Alarm Output Setup and Display Settings menus are
unaffected by executing Restore Factory Defaults.
30
Restore Factory Defaults
ACTION
DISPLAY
From the Main Menu use the Up/Down buttons to select (highlight in black)
the “Restore Factory Defaults” menu.
Press the Operational Button underneath “SELECT.” The Restore Factory
Defaults menu will be displayed.
From the Restore Factory Defaults menu press the Operational Button
underneath “YES.” The display will show text confirming the factory default
settings have been restored.
Press the Operational Button underneath “BACK” to exit the Restore Factory
Defaults menu.
MAINTENANCE
General
Periodically the drain valve should be opened and the water
allowed to run until it flows clean. This will help to prevent
sediment buildup in the tank bottom.
Periodically check the temperature and pressure relief valve to ensure
that it is in operating condition. Lift the lever at the top of the valve
several times until the valve seats properly and operates freely.
Water heater maintenance includes periodic tank flushing and
cleaning, and removal of lime scale from the heating element.
The heater tank is equipped with an anode rod to aid in corrosion control.
ANODE INSPECTION AND REPLACEMENT
Inspection of the sacrificial anode every 6 to 12 months allows you
to identify a spent anode and replace it. Replace the anode when
31
3. Characteristics of water supply.
its diameter is 3/8” (1 cm) of an inch, or annually which ever is first.
Aggressive, very hot and softened water causes rapid consumption
of the anode requiring frequent inspections. Call the toll free number
on the back cover of this manual for information on obtaining
replacement anode rods.
Lime scale accumulations may cause noises to occur during operation.
It is recommended that a heating element be removed periodically
for examination. If it is scaled, all of the elements should be removed
and cleaned. If the tank bottom has an accumulation of sediment it
should be cleaned.
MAINTENANCE SCHEDULE
Component
Operation
Interval
Tank
Flushing
Periodically
Elements
Lime Scale
Removal
As needed
Regardless of water treatment, the elements should be examined
regularly.
Required
Lime scale should be removed by dissolving the accumulation in
UN•LIME® delimer. Do not use muriatic or hydrochloric acid base
deliming solutions to remove lime scale from the elements.
Un•Lime
delimer &
element
gaskets, Part
®
THE PROCESS FOR LIME SCALE REMOVAL IS AS FOLLOWS:
1. Turn off electrical disconnect switch.
Tank flushing should be performed in accordance with the above
schedule. Tank sediment removal and element lime scale removal
must be performed as needed as determined by periodic inspection.
Following are the instructions for performing recommended
maintenance.
2. Drain the heater following DRAINING instructions.
3. Open front panel.
4. Disconnect the element wiring. Try not to disturb the wiring
unnecessarily and reconnection will be easier.
5. Unscrew each element.
FLUSHING
6. Remove the elements and gaskets from the openings.
The water heater drain valve should be opened periodically to help
prevent sediment buildup on the tank bottom.
• Use a twisting, pulling action to remove elements scaled beyond
the size of the tank openings.
1. Turn off the electrical disconnect switch.
• Brush loose scale from elements.
2. Attach hose to outlet opening of drain valve and direct end
to drain.
7. Lime scale removal:
• Open the drain valve by turning the hand wheel to the left
(counterclockwise). Allow water to flow until it runs clean.
• If water does not flow from opened drain valve, follow
instructions for sediment removal.
3. When finished flushing:
• Place limed ends of heating elements into UN•LIME delimer and
allow scale to dissolve. Do not permit delimer or water to contact
heating element electrical terminals.
• Silicates, sulfates, and aluminates must be removed by scraping
or other mechanical means. Lime scale dissolvents will
not remove these types of scale which are occasionally
encountered.
• Close heater drain valve and remove hose.
Call the toll free phone number on the back cover of this Instruction
Manual to purchase UN-LIME and heating element gaskets.
• Turn on electricity.
Other scale removal:
1. Flush cleaned ends of elements with water when deliming or
cleaning is completed.
SEDIMENT REMOVAL
2. Remove sediment and scale from the tank bottom through
the access provided by the element openings or drain valve
opening.
Water borne impurities consist of fine particles of soil and sand which
settle out and form a layer of sediment on the bottom of the tank.
In time, if not removed, the level of sediment might reach the
heating elements and cause their failure.
For convenience, sediment removal and element lime scale removal
should be performed at the same time as follows.
• The cold water inlet valve and drain valve may be opened to
aid the cleanout process.
3. Clean remaining gasket material from tank and element flanges
Do not reuse original element gaskets.
4. Put new gaskets on each element and install into tank openings.
LIME SCALE REMOVAL
Lime scale accumulations on the heating elements is a normal
condition, common to all immersion type elements. Factors
which affect the amounts of this formation are:
• Uniformly tighten element bolts. Torque to approximately
32 ft./lbs.
5. Attach element wires to connection points from which they were
removed.
6. Follow FILLING instructions to restore hot water service.
1. Amount of hot water used. As the volume of water heated
increases, more scale results.
2. Water temperature. As the temperature of the water is increased,
more scale is deposited on the elements.
32
•Check for water leaks around elements and proper operation
when heater is filled.
• Close the front panel.
TROUBLESHOOTING CHECKLIST
CHECKLIST
ABNORMAL SOUNDS
Before calling for service, check the following points to see if the
cause of trouble can be identified and corrected.
1. Sediment or lime scale accumulations on the elements causes
sizzling and hissing noises when the heater is operating.
Reviewing this checklist may eliminate the need of a service call and
quickly restore hot water service. See Figures 1 and 2 in this manual
to identify and locate water heater components.
• The sounds are normal, however, the tank bottom and
elements should be cleaned. See the Maintenance section of
this manual.
2. Some of the electrical components of the water heater make
sounds which are normal.
• Contactors will “click” or snap as the heater starts and stops.
• Transformers and contacts often hum.
Water leakage is suspected
Refer to Leakage Checkpoint on the following page.
1. Check to see if the heater drain valve is tightly closed.
2. If the outlet of the relief valve is leaking it may represent:
• Excessive water temperature.
• Faulty relief valve.
Not enough or no hot water
• Excessive water pressure.
1. Be certain the electrical disconnect switch serving the water
heater is in the ON position.
2. Check the fuses.
3. Excessive water pressure is the most common cause of relief
valve leakage. It is often caused by a “closed system”. See
“Closed Water Systems” and “Thermal Expansion” in the
Installation section of this manual for more information.
• The electrical disconnect switch usually contains fuses.
4. Examine the area around the element for gasket leakage.
• The heater has fusing.
3. If the water was excessively hot, and is now cold, the high limit
switch may have activated.
IF YOU CANNOT IDENTIFY OR CORRECT THE SOURCE OF
MALFUNCTION
• See the Temperature Regulation section of this manual for
more information on how to reset the ECO high limit
controls.
1. Turn the power supply to the water heater off.
2. Close the supply water inlet valve to the heater.
4. The capacity of the heater may have been exceeded by a large
demand for hot water.
• Tighten the elements or, if necessary, follow the WATER AND
LIME SCALE REMOVAL procedure to replace the gaskets.
3. Contact a Qualified Service Agency in your area. Call the toll free
phone number on the back cover of this Instruction Manual for
assistance in locating a service agency in your area.
• Large demands require a recovery period to restore water
temperature.
REPLACEMENT PARTS
5. Cooler incoming water temperature will lengthen the time required
to heat water to the desired temperature.
Call the toll free phone number on the back cover of this Instruction
Manual for assistance in locating replacement parts.. When ordering
parts, specify complete model no., serial no., (see rating plate),
quantity and name of part desired. Standard hardware items should
be purchased locally.
6. Look for hot water leakage.
7. Sediment or pipe scale may be affecting water heater operation.
33
Leakage Checkpoints
INSTRUCTIONS: USE THIS ILLUSTRATION AS A GUIDE WHEN CHECKING FOR SOURCES OF WATER LEAKAGE.
Where possible, remove or lift top cover to
examine threads of fittings installed into tank
for evidence of leakage. Correct fitting leaks
as necessary.
Relief valve operation and leakage may be
due to water expansion during heating cycle
or foreign material on seat of valve. If the valve
is not piped to an open drain, the released
water could be mistaken for a leaking heater.
To check where threaded portion enters tank,
insert Q-tip or similar absorbent material
between jacket opening and valve to swab
spud area. Remove valve* if leak is indicated
and repair with pipe joint compound.
Water on the side of the tank may be
condensation due to the panel or insulation
not being in place.
Water leaks at the elements may be due to:
1. Defective elements which leak at terminals
or through flange. Replace element*.
2. Loose element/gasket leak:
Tighten element with element wrench.
If leak continues, remove element* and
discard gasket. Clean gasket seating
areas and reinstall element with new
gasket.
Condensation and dripping may appear on
pipes when inlet water temperature is low.
Pipe fitting may be leaking.
Drain valve leakage could be from the valve itself. Either
correct the problem or replace the valve*. To check for
leakage where threaded portion enters tank, insert Q-tip
or similar absorbent material between jacket opening
and valve to swab spud area. Remove valve* if leak is
indicated and repair with pipe joint compound.
All water which appears at the heater bottom or on the
surrounding floor may be caused by condensation, loose
connections or relief valve operation and leakage. Do not
replace the heater until a full inspection of all potential leak
points is made and corrective steps taken to stop the leak.
Leakage from other appliances, water lines, or ground seepage
should also be suspected until proved otherwise.
* Contact a Qualified Service Agency as it is necessary to
shut off electricity and drain tank to perform procedure.
34
PIPING DIAGRAMS
ONE TEMPERATURE WITH CIRCULATING LOOP
INSERT B
VACUUM RELIEF
VALVE. INSTALL PER
LOCAL CODES.
*PIPE TO OPEN DRAIN INSTALL IN
ACCORDANCE WITH ALL LOCAL
CODES.
35
PIPING DIAGRAMS
INSERT B
VACUUM RELIEF
VALVE. INSTALL PER
LOCAL CODES.
36
PIPING DIAGRAMS
INSERT B
VACUUM RELIEF
VALVE. INSTALL PER
LOCAL CODES.
37
PIPING DIAGRAMS
ONE TEMPERATURE ONE HEATER VERTICAL STORAGE TANK
FORCED CIRCULATION WITHOUT BUILDING RECIRCULATION
*PIPE TO OPEN DRAIN
INSTALL IN ACCORDANCE WITH ALL LOCAL CODES
TWO TEMPERATURE WITH MIXING VALVE
AND CIRCULATING LOOP
INSERT B
VACUUM RELIEF
VALVE. INSTALL PER
LOCAL CODES.
TWO TEMPERATURE WITH MIXING VALVE
38
PIPING DIAGRAMS
INSERT B
VACUUM RELIEF
VALVE. INSTALL PER
LOCAL CODES.
TWO HEATERS WITH HORIZONTAL STORAGE TANK
WITH OR WITHOUT BUILDING RECIRCULATION
39
PIPING DIAGRAMS
THREE HEATERS WITH VERTICAL STORAGE TANK
WITH OR WITHOUT BUILDING RECIRCULATION
INSERT B
VACUUM RELIEF
VALVE. INSTALL PER
LOCAL CODES.
THREE HEATERS WITH HORIZONTAL
STORAGE TANK WITH OR WITHOUT BUILDING
RECIRCULATION
40
PIPING DIAGRAMS
FOUR HEATERS WITH VERTICAL STORAGE TANK
WITH OR WITHOUT BUILDING RECIRCULATION
INSERT B
VACUUM RELIEF
VALVE. INSTALL PER
LOCAL CODES.
FOUR HEATERS WITH HORIZONTAL STORAGE TANK
WITH OR WITHOUT BUILDING RECIRCULATION
41
PIPING DIAGRAMS
MANIFOLD KITS
ALL DIMENSIONS IN INCHES
MANIFOLD KITS
TWO HEATERS
Tank Capacity
(gallons)
Part
Number
H
W
D
A
52
9003429205
66 1/4
56 3/4
27 1/4
13 1/4
80
9003429205
70 1/2
60 1/4
31 1/4
9 3/4
120
9003429205
73 1/4
64 1/2
35 3/4
5 1/2
Inlet and outlet size - 1 1/2
THREE HEATERS
Tank Capacity
(gallons)
Part
Number
H
W
D
A
52
9003430205
66 1/4
91 3/4
27 1/4
13 1/4
80
9003430205
70 1/2
95 1/4
31 1/4
9 3/4
120
9003430205
73 1/4
99 1/2
35 3/4
5 1/2
Inlet and outlet size - 2 1/2
FOUR HEATERS
42
Tank Capacity
(gallons)
Part
Number
H
W
D
A
52
9003431205
66 1/4
126 3/4
27 1/4
13 1/4
80
9003431205
70 1/2
130 1/4
31 1/4
9 3/4
120
9003431205
73 1/4
134 1/2
35 3/4
5 1/2
Inlet and outlet size - 2 1/2
WARRANTY
A. O. Smith Corporation, the warrantor, extends the following LIMITED WARRANTY to the owner of this water heater:
1. THE TANK
If the glass-lined tank in this water heater shall prove upon examination by the warrantor to have leaked due to natural corrosion from potable
water therein, during the first THREE years after initial installation, the warrantor will supply a complete new A. O. Smith water heater of equivalent
size and current model. Some government agencies are requiring energy efficient standards for water heaters. In the event regulations prohibit
sale of a model of equivalent size and construction, A. O. Smith will provide a model which complies with the regulations of your area, in which
case the consumer will be charged the difference in price between the like replacement and the energy efficient model required. The warranty on
the replacement water heater will be limited to the unexpired term of the original warranty.
2. ALL OTHER PARTS
If within ONE year after initial installation of this water heater, any part or portion shall prove upon examination by the warrantor to be defective in
material or workmanship, the warrantor will repair or replace such part or portion at its option.
3. CONDITIONS and EXCEPTIONS
This warranty shall apply only when the water heater is installed in accordance with local plumbing and building codes, ordinances and regulations,
the printed instructions provided with it and good industry practices. In addition, a temperature and pressure relief valve, certified by A.G.A.and
approved by the American Society of Mechanical Engineers, must have been installed.
a. This warranty shall apply only when the heater is used:
(1) at temperatures not exceeding the maximum setting of its thermostat;
(2) at water pressure not exceeding the working pressure shown on the water heater;
(3) when filled with potable water, free to circulate at all times;
(4) in a noncorrosive and non-contaminated atmosphere;
(5) in the United States, its territories or possessions, and Canada.
(6) used with factory approved anode(s) installed;
(7) in its original installation location;
(8) sized in accordance with proper sizing techniques for commercial water heaters;
(9) bearing a rating plate which has not been altered, defaced or removed except as required by the warrantor;
(10) not used in a closed system without a properly sized and installed thermal expansion tank;
(11) fired at the proper voltage and wattage;
(12) maintained in accordance with the instructions printed in the manual included with the heater.
b. Any accident to the water heater, any misuse, abuse (including freezing) or alteration of it, any operation of it in a modified form, or any attempt to repair tank leaks will void this warranty.
4. SERVICE and REPAIR EXPENSE
Under this limited warranty the warrantor will provide only a replacement water heater or part thereof. The owner is responsible for all other costs.
Such costs may include but are not limited to:
a. Labor charges for service, removal, repair, or reinstallation of the water heater or any component part;
b. Shipping, delivery, handling, and administrative charges for forwarding the new heater or replacement part from the nearest distributor and returning the claimed defective heater or part to such distributor;
c. All cost necessary or incidental for any materials and/or permits required for installation of the replacement heater or part.
5. LIMITATIONS ON IMPLIED WARRANTIES
Implied warranties, including any warranty of merchantability imposed on the sale of this heater under state law are limited to one (1) year duration for the
heater or any of its parts. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
6. CLAIM PROCEDURE
Any claim under this warranty should be initiated with the dealer who sold the heater, or with any other dealer handling the warrantor’s products.
If this is not practicable, the owner should contact:
U.S. Customers
Canadian Customers
a.
b.
7.
A. O. Smith Water Products Company
500 Tennessee Waltz Parkway
Ashland City, TN 37015
Telephone: 1-800-323-2636
A. O. Smith Enterprises, Ltd.
P. O. Box 310 - 768 Erie Street
Stratford, Ontario N5A 6T3
Telephone: 1-800-265-8520
The warrantor will only honor replacement with identical or similar water heater or parts thereof which are manufactured or distributed by the warrantor.
Dealer replacements are made subject to in-warranty validation by warrantor.
DISCLAIMERS
NO OTHER EXPRESS WARRANTY HAS BEEN OR WILL BE MADE IN BEHALF OF THE WARRANTOR WITH RESPECT TO THE
MERCHANTABILITY OF THE HEATER OR THE INSTALLATION, OPERATION, REPAIR, OR REPLACEMENT OF THE HEATER. THE
WARRANTOR SHALL NOT BE RESPONSIBLE FOR WATER DAMAGE, LOSS OF USE OF THE UNIT, INCONVENIENCE, LOSS OR DAMAGE
TO PERSONAL PROPERTY, OR OTHER CONSEQUENTIAL DAMAGE. THE WARRANTOR SHALL NOT BE LIABLE BY VIRTUE OF THIS
WARRANTY OR OTHERWISE FOR DAMAGE TO ANY PERSONS OR PROPERTY, WHETHER DIRECT OR INDIRECT, AND
WHETHER ARISING IN CONTRACT OR IN TORT.
a.
b.
Some states do not allow the exclusion or limitation of the incidental or consequential damage, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Fill in the following for your own reference. Keep it. Registration is not a condition of warranty. The model and serial number are found on the heater’s rating plate.
Model No.________________________________________Serial No.________________________________Date Installed ________________
Dealer’s Name_________________________________________________________________________________________________________
Dealer’s Address _______________________________________________________________________Phone No. _______________________
City and State __________________________________________________________________________Zip ____________________________
43
500 Tennessee Waltz Parkway, Ashland City, TN 37015
Technical Support: 800-527-1953 • Parts: 800-433-2545 • Fax: 800-644-9306
www.hotwater.com
44