BlackBerry Professional Software for Microsoft Exchange>

BlackBerry Professional Software
for Microsoft Exchange
Version 4.1 SP4B
Release Notes
BlackBerry Professional Software Version 4.1 SP4B for Microsoft Exchange
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2
Release Notes
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Document ID: 21064477 Version 4
Last modified: 12 January 2009
3
BlackBerry Professional Software Version 4.1 SP4B for Microsoft Exchange
Related resources
Guide
Information
BlackBerry Professional Software Getting Started Guide
•
•
•
system requirements
installation instructions
system architecture
BlackBerry Professional Software Administration Guide
•
•
system setup and management
BlackBerry® device implementation instructions
BlackBerry Professional Software Migration Guide
•
•
system requirements
instructions for migrating to the BlackBerry® Professional
Software from BlackBerry® Enterprise Server—Small Business
Edition version 4.0 or later
BlackBerry Professional Software Upgrade Guide
•
•
system requirements
instructions for upgrading to the BlackBerry Enterprise Server
version 4.1 SP5 or later from the BlackBerry Professional Software
Policy Reference Guide
•
security configuration information
Visit www.blackberry.com/go/serverdocs for product documentation. To view the guides, you must have Adobe®
Acrobat® Reader® 3.0 or later installed on your computer.
Product information
The BlackBerry® Professional Software is designed for organizations with up to 30 BlackBerry device users who
collaborate using the organization’s messaging server. From their BlackBerry devices, users can send and receive email
messages, manage calendar and address book contacts, and organize their workloads using tasks and memos. Users
can also browse the Internet or work with applications that are available for their BlackBerry devices.
The BlackBerry Professional Software has been designed to streamline administration, with a simplified BlackBerry
Manager to help you set up and manage user accounts and administer the BlackBerry Professional Software. The
design is intended to make it easier for administrators in small organizations to manage the BlackBerry Professional
Software in addition to their main responsibilities.
You can install the BlackBerry Professional Software on your messaging server or on a separate server. Installing the
BlackBerry Professional Software and adding your first user account usually takes less than two hours.
If the number of BlackBerry device users in your organization increases, or if you find that users need access to more
data or to a broader range of applications, you can upgrade from the BlackBerry Professional Software to the
BlackBerry® Enterprise Server version 4.1 SP5 or later.
BlackBerry Professional Software version 4.1 SP4B provides all the features of version 4.1SP4A but adds a Brazilian
Portuguese language package. If you do not require this language capability, you do not need to install version 4.1.4B.
Install BlackBerry Professional Software version 4.1 SP4B
If this is the initial installation of the BlackBerry Professional Software, see the BlackBerry Professional Software
Getting Started Guide for system requirements and installation instructions.
Upgrade from BlackBerry Professional Software
version 4.1 SP4A to version 4.1 SP4B
The setup application requires access to the installation media that you used to install the BlackBerry Professional
Software. Depending on how the software was installed, this might be a product CD or a network location.
1.
Log on to the server that hosts the BlackBerry Professional Software.
2. Perform one of the following actions:
4
•
Browse to the location of the files for the setup application.
•
Download the service pack for the BlackBerry Professional Software. Double-click the .zip file, and extract the
files to the local drive of your server.
Release Notes
3. Double-click setup.exe.
4. Complete the BlackBerry Professional Software license agreement. Click Next.
5. Complete the Apache Tomcat™ license agreement. Click Next.
6. Complete the configuration screens.
7. Click Finish.
Verify the installation
1.
On the taskbar, click Start > Settings > Control Panel.
2. Click Add/Remove Programs.
3. In the list of programs, click BlackBerry Enterprise Server.
4. Click Support Information.
5. Verify that the version number is 4.1.4 (Bundle 183).
Convert from an evaluation version to a full version of the
BlackBerry Professional Software
If you have an evaluation version of the BlackBerry Professional Software, the evaluation client access license (CAL)
key, Server Routing Protocol (SRP) identifier, and SRP authentication key expire after a period of time.
To convert from an evaluation version to a full version of the BlackBerry Professional Software, you must purchase a full
CAL key, new SRP identifier, and new SRP authentication key from a wireless service provider, value-added reseller, or
Research In Motion.
Add the full CAL key
1.
In the BlackBerry Manager, click the Home tab.
2. In the Account section, click License Management.
3. Type the CAL information for the new license key.
4. Click Add License.
5. Click Close.
Change the SRP identifier and SRP authentication key
1.
In the BlackBerry Manager, click the Home tab.
2. Click Edit Server Properties.
3. In the left pane, click General.
4. In the SRP section, type the new SRP identifier and SRP authentication key.
5. Click Apply, and then click OK.
Note: If the BlackBerry smartphones in your organization are running BlackBerry® Device Software version 4.0 or
earlier, you must connect the smartphone to a computer to complete the update.
5
BlackBerry Professional Software Version 4.1 SP4B for Microsoft Exchange
Fixed issues
Key issues
SDR 189456
Previously, a security vulnerability existed in the PDF distiller of some released versions of the BlackBerry Attachment Service.
This vulnerability could have enabled a malicious individual to send an email message containing a specially crafted .pdf file,
which, when opened for viewing on a BlackBerry smartphone, could have caused memory corruption and could have possibly
led to arbitrary code execution on the computer that the BlackBerry Attachment Service runs on.
This issue has been resolved by an interim security software update. For more information, visit www.blackberry.com/support
to read article KB15766.
BlackBerry Messaging Agent
SDR 128830
Previously, if you installed the BlackBerry Professional Software in a Microsoft® Exchange 2007 environment, the installation
process did not complete successfully if the Microsoft Exchange server did not include public folders.
In BlackBerry Professional Software Version 4.1 SP4B, this issue is resolved when you create the public folder database. For
more information, read article 555851 from www.microsoft.com/support and read articles 123694 and 124270 from
technet.microsoft.com.
Known issues
Key issues
SDR 161104
When LDAP search is enabled, the BlackBerry Professional Software searches all Microsoft® Active Directory® partitions, even
after it locates a user’s mailbox. This might put additional load on your Microsoft Exchange server.
SDR 161090
When LDAP search is enabled, the BlackBerry Professional Software searches defaultNamingContext twice when it starts. This
might put additional load on your Microsoft Exchange server.
SDR 157995
The BlackBerry Professional Software components, including the BlackBerry Messaging Agent, the BlackBerry Dispatcher, the
BlackBerry Router, the BlackBerry Synchronization Service, and the BlackBerry Policy Service, might stop responding because
of a logging error that occurs after the Microsoft® Windows® Daylight Saving Time (DST) patch is applied to the server that
hosts the BlackBerry Professional Software.
BlackBerry Attachment Service
SDR 203140,
SDR 138248
The BlackBerry Attachment Service might stop responding while attempting to convert a badly formed file attachment that is
compressed in .zip format.
SDR 139035
In certain circumstances, a text file that is larger than 4 KB does not display on the BlackBerry device, and the user receives a
“Document is empty” message.
BlackBerry Configuration Database
SDR 158538
If you view the information for the BlackBerry Configuration Database using the database management console, no information
is available for the MDSdailyStat, MDShourlyStat, and MDSmonthlyStat views.
SDR 146177
You are unable to upgrade the BlackBerry Configuration Database if you turn on database replication.
SDR 133048
If you create a software configuration and assign it to users, the BlackBerry Configuration Database might become corrupted
because of a Microsoft® SQL Server® issue.
SDR 132472
In certain circumstances, the BlackBerry Professional Software adds duplicate rows into the ITAdminQueue table.
SDR 95925
In certain circumstances, if a user’s information is not successfully recorded in certain rows of the SyncDeviceMgmt table in the
BlackBerry Configuration Database, the user’s BlackBerry device information is not displayed in the BlackBerry Manager.
BlackBerry Controller
SDR 165274
The BlackBerry Controller might not detect when the timer thread of the BlackBerry Messaging Agent stops responding and
therefore might not restart the BlackBerry Messaging Agent.
SDR 155101
In certain circumstances, if you stop and then restart the BlackBerry Controller, the BlackBerry Controller does not start the
BlackBerry Messaging Agent. As a result, users cannot send or receive messages.
SDR 137576
The BlackBerry Controller might not restart the BlackBerry Messaging Agent after 2 missed heartbeats.
BlackBerry Dispatcher
SDR 166533
6
If you restart the BlackBerry Dispatcher with no SRP connection, the dispSysHealthSRPTotalSecNotConnected SNMP object
might report an incorrect value.
Release Notes
BlackBerry Dispatcher
SDR 159595
If a user activates a BlackBerry device that was previously assigned to a different user, and the BlackBerry Messaging Agent is
not able to update the PIN for the new user, the BlackBerry Dispatcher detects a duplicate PIN for both users, and the PIN
reverts to the previous user.
Workaround
Remove the original user from the BlackBerry Professional Software before the new user activates the BlackBerry device.
SDR 158479
If a user is outside a wireless coverage area and then enters a wireless coverage area when there is not an SRP connection, the
BlackBerry Dispatcher does not communicate the user’s updated coverage status successfully to the BlackBerry Messaging
Agent. As a result, the BlackBerry Messaging Agent does not send messages to a BlackBerry device that it considers to be out
of coverage.
SDR 144581
The BlackBerry Professional Software might add duplicate device model or device manufacturer entries to the Enterprise
Service Policy.
BES Alert Tool
SDR 181271
If the SMTP server becomes unavailable, the BES Alert Tool causes the TCP/IP stack to run out of memory because of the
number of queued alerts. As a result, the BlackBerry Professional Software might stop responding.
BlackBerry Manager
SDR 180681
If you create URL patterns and assign them to a pull rule, an unknown exception error displays each time you edit the pull rule
and click OK.
SDR 167934
If a large number of security certificates are stored in the mailbox on a user’s computer (for example, more than 6 MB of
certificates), when the security certificates are synchronized to the user’s BlackBerry device using the BlackBerry® Desktop
Manager, the user account might not start in the BlackBerry Professional Software after the daily restart.
SDR 167355
After an enterprise activation password for a user expires, the BlackBerry Manager displays “Initializing - Activation Password
Set” instead of “Initializing - Activation Password Expired”.
SDR 166976
If you apply a software configuration that contains multiple .cod files for an application for different versions of BlackBerry®
Device Software and a single .alx file for that application, some BlackBerry devices might receive a .cod file that is not
compatible with the version of BlackBerry Device Software used by the BlackBerry device.
SDR 164610
If you add a BlackBerry® 8707 smartphone to the BlackBerry Professional Software, in the BlackBerry Manager, the network
type for this device type displays as “7” instead of the correct value of “3G”.
SDR 163821,
SDR 160056
In certain circumstances, the successful installation message from a push application is not received, and the BlackBerry Policy
Service queue is not cleared.
SDR 159030
If you create two URL patterns with the same URL and different service names (for example, HTTP for the first and HTTPS for
the second), and allow one URL pattern and deny the other URL pattern in the same URL pattern rule, a database error message
displays.
SDR 159004
If you try to search for a user using the BlackBerry Manager, the user information is not always displayed correctly in the
preview window in the BlackBerry Manager.
SDR 158102
If a user’s last name contains an apostrophe, you might not be able to search for that user in the BlackBerry Manager.
SDR 148328
If you try to send applications to a BlackBerry device over the wireless network, and the application delivery fails because the
BlackBerry device type is not listed in the device.xml file, you receive no notification about why the application delivery failed.
SDR 147293
To create a software configuration, you must create the following path: <drive>:\Program Files\Common Files\Research In
Motion\Shared\Applications. To index applications in this location, type loader.exe /index. For more information about how to
create a software configuration, see the BlackBerry Professional Software Administration Guide.
SDR 146174
If you clear the PIN range of the Enterprise Service Policy, older BlackBerry devices in your organization might have to activate
over the wireless network again.
SDR 145678
If you allow a user to override the Enterprise Service Policy, the field for this setting is blank in the BlackBerry Manager;
however, the override setting is successfully applied to the user.
SDR 142746
If you create a new custom IT policy in the BlackBerry Manager, then try to open that IT policy in a remote BlackBerry Manager,
an application error displays, and you cannot edit the IT policy.
SDR 142119
If you sort users using the BlackBerry Device Model column, the users might not be sorted correctly.
SDR 139578
If you send the Set Password and Lock Handheld command with a forbidden password, the BlackBerry device does not apply
the command, and the password is not enabled on the BlackBerry device.
SDR 138326
In the All Users view in the BlackBerry Manager, if you try to sort users using the phone number column or the serial number
column, the BlackBerry Manager might not be able to sort the users correctly if either column contains a blank record.
SDR 137878
A custom activation message that is written to one row in the GlobalSettings table is read from a different row, and the
activation message is not sent.
SDR 129760
If you specify only a server name and not a complete path while setting up a software configuration, the BlackBerry Manager
might stop responding.
7
BlackBerry Professional Software Version 4.1 SP4B for Microsoft Exchange
BlackBerry Manager
SDR 129405
If the connection to the BlackBerry Configuration Database is lost and then restored, the BlackBerry Manager might continue
to not respond.
SDR 124825
If you add a user account to the BlackBerry Professional Software, the BlackBerry Manager might retrieve an incorrect email
address for that user if the user has multiple SMTP addresses. The BlackBerry Manager might retrieve the first SMTP address
for that user in alphabetical order, instead of the primary SMTP address.
Workaround
Refresh the view in the BlackBerry Manager. The primary SMTP address might display a few hours after you add the user.
SDR 107089
If you create a global or user message filter using the BlackBerry Manager, the BlackBerry Manager might retrieve an incorrect
SMTP address for a user account that has multiple SMTP addresses and a primary address that was changed at some point in
Microsoft® Active Directory®.
SDR 94099
If you attempt to copy text in the BlackBerry Manager, the Clipboard functions might not work correctly.
SDR 91947
If you turn off message forwarding for a specific user from the BlackBerry Manager, this setting might not be applied to the
user’s BlackBerry device.
SDR 87023
If a user forgets the password for a BlackBerry device that has content protection turned on, when you reset the user’s password
remotely, the content-protected BlackBerry device prompts the user to type the BlackBerry device password that the user has
forgotten before the user can type the new password. This occurs because content protection uses the password to encrypt the
content protection key.
Workaround
Use the Erase Data and Disable Device task in the BlackBerry Manager to remotely erase all user information and application
data on the BlackBerry device, allowing the user to set a new password.
BlackBerry Messaging Agent
SDR 184848
If a user has Microsoft® Outlook® 2007 installed and configured in cached mode, the user's BlackBerry device shows the
Received icon for all sent items.
SDR 179365
In certain circumstances, if a user deletes a folder that is configured for message redirection, the BlackBerry Messaging Agent
might stop responding.
SDR 178403
If you assign a folder ID to a message folder that is monitored by the BlackBerry Professional Software, the folder is
synchronized to the user's BlackBerry device, but if the user files messages in this folder on the BlackBerry device, the messages
are not synchronized to the email application on the user's computer.
SDR 174787,
SDR 174554
If a message has more than 32 recipients in the To or Cc field, the field is truncated when the message is received on a user's
BlackBerry device. As a result, the recipient's name might not be listed in the To or Cc field.
SDR 171688
When the BlackBerry Professional Software starts, if a user account fails to start because of MAPI errors, a large number of
worker threads might be created.
SDR 171235
If a user's messaging account is on a Microsoft Exchange 2007 server, the user might receive an error when trying to send a
message with a vCard attachment from the BlackBerry device, and the message is not delivered successfully.
SDR 164270
If you change a user’s primary SMTP address using the Exchange Management Console in Microsoft Exchange 2007, the mail
attributes for the user might not update successfully in the BlackBerry Professional Software. As a result, the BlackBerry
Professional Software might continually restart the user.
Workaround
Manually change the user’s email addresses using Microsoft Active Directory.
SDR 162722
In certain circumstances, Microsoft Outlook 2007 displays an old out-of-office message rather than the message that was
updated on the BlackBerry device.
SDR 161796
If a user’s BlackBerry device is outside a wireless coverage area and more than 5 messages are pending delivery for that user,
the filter total for the user and for the BlackBerry Professional Software increases if any pending messages after the first 5 are
deleted from the user’s email application before they are delivered to the user’s BlackBerry device.
SDR 157690
In a Microsoft Exchange 2007 environment, in certain circumstances, a message is sent to the BlackBerry device with a
reference ID of 0 instead of a unique ID.
SDR 154989
A property change in Microsoft Exchange 2007 might result in problems with responding to or forwarding messages.
SDR 131677
If the body of a clear text signed email message contains a leading space, the body of the message does not display on a
BlackBerry device that does not have S/MIME support enabled.
SDR 130975
If a message is hard-deleted from Microsoft Outlook, and the message was previously read and saved on the BlackBerry device,
the message status changes to unread on the BlackBerry device.
BlackBerry Policy Service
SDR 176628
8
If you apply an IT policy to user accounts that contain a custom IT policy rule for a third-party application and you have
configured settings in the Service Exclusivity policy group to False, the settings from the Service Exclusivity policy group are not
applied to users’ BlackBerry devices.
Release Notes
BlackBerry Policy Service
SDR 171638
In certain circumstances, the BlackBerry Policy Service sends the Update Service Data command to a BlackBerry device after it
sends the Switch Service command to the BlackBerry device. As a result, the BlackBerry device might receive incorrect SRP
information.
SDR 139130
In certain circumstances, if you restart the BlackBerry Policy Service or resend service books to BlackBerry devices, certain user
accounts might not be able to send or receive data because they receive duplicate or idle IT policies that contain old data.
Workaround
Resend the appropriate IT policies or service books to the affected users.
SDR 137620
If you perform an interactive software load and copy software to the PackageCache folder, the BlackBerry Policy Server might
stop responding when it tries to poll for missing applications.
SDR 134056
The method for re-key processing groups multiple users together instead of distributing the re-key events evenly. This might
result in increased activity on the BlackBerry Policy Service and database access issues.
BlackBerry Synchronization Service
SDR 149986
The BlackBerry Synchronization Service does not verify that the m_LastThreadActivity is not null. If the m_LastThreadActivity
is null, the BlackBerry Synchronization Service might stop responding.
Logging
SDR 178356
If the BlackBerry Professional Software tries to file a message to a folder ID that does not exist, an error condition is not returned
to the user’s BlackBerry device, and no information about the error is written to the BlackBerry Messaging Agent log file.
SDR 158250,
SDR 44322
You cannot turn on extended logging for the BlackBerry Attachment Service using the BlackBerry Configuration Panel.
SDR 154695
When the DeviceUserState check occurs, a “No request sent to server” error is written to the device management connector log
files for each record that is associated with a user that is not enabled for the database. These records are not deleted or skipped
the next time the DeviceUserState check occurs (scheduled for every 30 minutes). As a result, the same errors are written to
the device management connector log files.
SDR 154690
In certain circumstances, a “Failed to LoadXML” error message is written repeatedly to the device management connector log
files for multiple users.
SDR 153791
If the EnableExceptionStackTrace registry key is enabled, first chance exceptions are logged and might be recognized as an
uncaught exception by the monitoring software used in your environment.
SDR 151330
In certain circumstances, BlackBerry Professional Software components do not create a new daily log file after midnight on the
previous day. The previous day’s log files remain locked, and new log files for the current day are not created until the BlackBerry
Professional Software component is restarted.
SDR 126590
II you disable a user account in Microsoft Active Directory and remove the user’s mailbox from Microsoft® Exchange, then harddelete the user using the BlackBerry User Administration Tool, the BES Alert Tool writes many foreign key constraint errors to
the BES Alert Tool log file.
SDR 61188
The "PollForMissingApps failed" error is written to the BlackBerry Policy Service log file after the log information for all users
in the BlackBerry Professional Software is written to the log file. This log line might be confusing because the information that
precedes it does not give more details.
Microsoft Outlook Web Access
SDR 159354
The BlackBerry Professional Software setup application installs Microsoft .NET Framework 1.1, which is a 32-bit application. This
can overwrite an existing installation of Microsoft® .NET Framework 2.0, which is a 64-bit application. In an environment that
includes Microsoft Exchange 2007 running on a 64-bit computer, Microsoft Outlook Web Access 2007 requires Microsoft .NET
Framework 2.0. As a result, users might receive a Service Unavailable message when they try to use Microsoft Outlook Web
Access 2007.
Workaround
Restore Microsoft .NET Framework 2.0. For more information, visit www.blackberry.com/support to read article KB15040.
Setup application
SDR 168917
If the Recursive Trigger Enabled option is set to True for the BlackBerry Configuration Database, the BlackBerry MDS
Connection Service does not start after you install the BlackBerry Professional Software, and if you start the BlackBerry MDS
Connection Service manually, it stops after a short time.
9
BlackBerry Professional Software Version 4.1 SP4B for Microsoft Exchange
Setup application
SDR 155854
In certain circumstances, if you migrate to the BlackBerry Professional Software from BlackBerry Enterprise Server for Microsoft
Exchange version 4.1 SP4 or from BlackBerry Enterprise Server Express version 4.1 SP4, the BlackBerry Dispatcher and the
BlackBerry Router do not install correctly.
Workaround
1.
Perform one of the following actions:
• Uninstall the BlackBerry Enterprise Server software, and then install the BlackBerry Professional Software.
OR
• Uninstall and then reinstall the BlackBerry Professional Software.
2. During the installation process, at the Database Setting step, specify the following information:
• In the Database Location section, specify whether the existing BlackBerry Configuration Database is installed on the
same computer as the BlackBerry Professional Software (local) or on a different host computer (remote).
• In the Database Information section, type the Microsoft SQL Server name, which can be either the computer (NetBIOS)
name or the IP address of the computer that hosts the BlackBerry Configuration Database.
• Type the Database name of the existing BlackBerry Configuration Database. (The default name is BESMgmt.)
• In the Database Authentication section, select the type of authentication currently used to connect to the BlackBerry
Configuration Database.
For more information, visit www.blackberry.com/support to read article KB14842.
SDR 145397
When installing the BlackBerry Professional Software on a 64-bit computer, the setup application cannot verify the Microsoft
Exchange 2007 permissions for the BlackBerry Professional Software administration account.
SDR 143787
If you upgrade the BlackBerry Professional Software and you have Microsoft SQL Server 2005 or Microsoft SQL Server 2005
Express Edition installed locally, the setup application might stop responding during the server configuration part of the
upgrade.
Wireless calendar synchronization
SDR 183222
In certain circumstances, duplicate calendar entries appear in Microsoft® Outlook®.
SDR 176756
In certain circumstances, duplicate calendar items might appear in Microsoft Outlook after users accept meeting invitations
from their BlackBerry devices.
SDR 172273
In Microsoft Outlook, if a user forwards a calendar appointment that has been updated, all attendees are listed in the To field,
and “FW:” is not included in the To field.
SDR 166093
In certain circumstances, after an organizer updates a meeting that a user accepted, the status for the meeting does not
change back to Invited in Microsoft Outlook or on the user's BlackBerry device.
SDR 161011
The BlackBerry Professional Software might take longer than expected to synchronize a user’s calendar and address
information if the BlackBerry Professional Software cannot synchronize a particular folder.
SDR 158481
If a user deletes a calendar event while outside a wireless coverage area and the send queue is full, the deleted calendar event
might not be synchronized correctly to the BlackBerry device when the user enters a wireless coverage area.
SDR 155980
In a Microsoft Exchange 2007 SP1 environment, in certain circumstances, when an invitee responds to a meeting invitation
from the BlackBerry device, the meeting organizer receives the reply only in the Microsoft Outlook client, and not on the
BlackBerry device.
SDR 145750
In certain circumstances, recurring appointments are correctly removed from the email application on a user’s computer but
remain on the user’s BlackBerry device with “Canceled” in the subject line.
SDR 145481
If you do not set the same first day of the week in the email application on a user’s computer and on the user’s BlackBerry
device, recurring calendar appointments might not synchronize correctly.
SDR 144896
In certain circumstances, if an organizer sends an invitation for a recurring meeting from Microsoft® Outlook® to both
BlackBerry devices users and users without BlackBerry devices, and then updates an instance of the meeting using the
BlackBerry device, users without BlackBerry devices cannot accept the update.
SDR 144817
In certain circumstances, an invitee's status is not reset on either the BlackBerry device or in Microsoft Outlook when the
meeting organizer sends a meeting update from Microsoft Outlook.
SDR 143503
If the BlackBerry Professional Software takes more than 10 minutes to respond to a request for wireless calendar
synchronization, the BlackBerry device cancels the synchronization request.
SDR 136801
If a user sends a meeting invitation from the BlackBerry device and a recipient has an unknown value for the
PR_EMAIL_ADDRESS, PR_ENTRY_ID, or PR_ADDRTYPE property, an exception is thrown.
SDR 133046
If a user creates a recurring meeting using Microsoft® Outlook® Web Access and then updates the meeting’s start time or date
from the BlackBerry device, the recurring meeting is not updated successfully in Microsoft Outlook Web Access.
Wireless organizer data synchronization
SDR 188496
10
By default, the BlackBerry Professional Software polls the SynchBackupRestore table for user state changes every 20 minutes.
Release Notes
11