Comfort Flame CCL3930PRA Installation manual

UNVENTED (VENT-FREE)
GAS LOG HEATER
OWNER’S OPERATION AND INSTALLATION MANUAL
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Also Design-Certified As Vented Decorative Appliances When
Not Used With Hand-Held Thermostat Remote
CCL3018NR,
CCL3018PR,
CCL3924NR,
CCL3924PR,
CCL3930NR,
CCL3930PR,
CCL3018NRA
CCL3018PRA
CCL3924NRA
CCL3924PRA
CCL3930NRA
CCL3930PRA
ON
LO
O
PIL T
OFF
F
OF
HI
REMOTE
18", 24" and 30" Remote Ready
(Yellow Flame Model Shown)
WARNING: If the information in this
manual is not followed exactly, a fire or
explosion may result causing property
damage, personal injury, or loss of life.
— Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical
switch; do not use any phone in
your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
— Installation and service must be performed by a qualified installer, service agency, or the gas supplier.
WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause injury
or property damage. Refer to this manual for correct installation and operational procedures. For
assistance or additional information consult a qualified installer, service agency, or the gas supplier.
WARNING: This appliance is for installation only
in a solid-fuel burning masonry or UL127 factorybuilt fireplace, or in an approved ventless firebox.
It is design-certified for these installations in accordance with ANSI Z21.11.2.
Exception: Do not install this appliance in a factory-built fireplace that includes instructions stating it has not been tested or should not be used
with unvented gas logs.
WARNING: This is an unvented gas-fired heater. It
uses air (oxygen) from the room in which it is
installed. Provisions for adequate combustion and
ventilation air must be provided. Refer to Air for
Combustion and Ventilation section on page 4.
This appliance may be installed in an aftermarket*, permanently located, manufactured (mobile)
home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
Save this manual for future reference.
2
TABLE OF CONTENTS
SAFETY INFORMATION
TABLE OF CONTENTS
SAFETY INFORMATION ............................................................ 2
CLEANING AND MAINTENANCE ............................................ 19
PRODUCT IDENTIFICATION ..................................................... 3
TROUBLESHOOTING .............................................................. 20
LOCAL CODES ........................................................................... 4
SPECIFICATIONS .................................................................... 23
UNPACKING ............................................................................... 4
SERVICE HINTS ....................................................................... 23
PRODUCT FEATURES .............................................................. 4
TECHNICAL SERVICE ............................................................. 23
REMOTE CONTROL ACCESSORIES ....................................... 4
REPLACEMENT PARTS .......................................................... 23
AIR FOR COMBUSTION AND VENTILATION ........................... 4
ILLUSTRATED PARTS BREAKDOWN AND PARTS LIST ....... 24
INSTALLATION ........................................................................... 7
ACCESSORIES ........................................................................ 28
OPERATING HEATER .............................................................. 16
PARTS CENTRAL ..................................................................... 28
INSPECTING BURNERS .......................................................... 18
OWNER’S REGISTRATION FORM .......................................... 29
WIRING DIAGRAM ................................................................... 18
WARRANTY INFORMATION ...................................... Back Cover
SAFETY INFORMATION
WARNINGS
WARNING: This product contains and/or generates
chemicals known to the State of California to cause
cancer or birth defects, or other reproductive harm.
IMPORTANT: Read this owner’s manual carefully and
completely before trying to assemble, operate, or service this heater. Improper use of this heater can cause
serious injury or death from burns, fire, explosion,
electrical shock, and carbon monoxide poisoning.
DANGER: Carbon monoxide poisoning may lead
to death!
WARNING: Do not allow fans to blow directly into
the fireplace. Avoid any drafts that alter burner flame
patterns. Ceiling fans can create drafts that alter
burner flame patterns. Altered burner patterns can
cause sooting.
WARNING: Do not use a blower insert, heat
exchanger insert, or other accessory not approved
for use with this fireplace.
Due to high temperatures, the appliance should be
located out of traffic and away from furniture and
draperies.
Carbon Monoxide Poisoning: Early signs of carbon monoxide
poisoning resemble the flu, with headaches, dizziness, or nausea.
If you have these signs, the heater may not be working properly.
Get fresh air at once! Have heater serviced. Some people are
more affected by carbon monoxide than others. These include
pregnant women, people with heart or lung disease or anemia,
those under the influence of alcohol, and those at high altitudes.
Natural and Propane/LP Gas: Natural and propane/LP gases are
odorless. An odor-making agent is added to the gas. The odor
helps you detect a gas leak. However, the odor added to the gas can
fade. Gas may be present even though no odor exists.
Make certain you read and understand all warnings. Keep this
manual for reference. It is your guide to safe and proper operation
of this heater.
WARNING: Any change to this heater or its controls
can be dangerous.
Do not place clothing or other flammable material
on or near the appliance. Never place any objects
on the heater.
Heater base assembly becomes very hot when running heater. Keep children and adults away from hot
surface to avoid burns or clothing ignition. Heater
will remain hot for a time after shutdown. Allow
surface to cool before touching.
Carefully supervise young children when they are in the
room with heater. When using the hand-held remote
accessory, keep selector switch in the OFF position to
prevent children from turning on burners with remote.
Keep the appliance area clear and free from combustible materials, gasoline, and other flammable vapors
and liquids.
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111161-01A
SAFETY INFORMATION
PRODUCT IDENTIFICATION
3
3
SAFETY INFORMATION
Continued
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
This appliance is only for use with the type of gas indicated on
the rating plate. This appliance is not convertible for use with
other gases.
Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors (propane/LP units only).
To prevent performance problems, the use of a propane/LP
fuel tank of less than 100 lb. capacity is not recommended
(propane/LP units only).
If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any phone in
your building
• immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions
• if you cannot reach your gas supplier, call the fire department
This heater shall not be installed in a bedroom or bathroom
unless installed as a vented appliance (see Installing Damper
Clamp Accessory for Vented Operation, page 10).
Before installing in a solid fuel burning fireplace, the chimney
flue and firebox must be cleaned of soot, creosote, ashes, and
loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. Inspect chimney flue for damage. If damaged, repair flue before operating heater.
If fireplace has glass doors, never operate this heater with glass
doors closed. If you operate heater with doors closed, heat
buildup inside fireplace will cause glass to burst. Make sure
there are no obstructions across openings of fireplace.
This log heater is designed to be smokeless. If logs ever appear to smoke, turn off heater and call a qualified service person. Note: During initial operation, slight smoking may occur
due to log curing and heater burning manufacturing residues.
To prevent the creation of soot, follow the instructions in Cleaning and Maintenance, page 19.
Before using furniture polish, wax, carpet cleaner, or similar
products, turn heater off. If heated, the vapors from these products may create a white powder residue within burner box or
on adjacent walls or furniture.
This heater needs fresh, outside air ventilation to run properly.
This heater has an Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the heater if not enough
fresh air is available. See Air for Combustion and Ventilation,
pages 4 through 6. If heater keeps shutting off, see Troubleshooting, pages 20 through 223.
Do not run heater
• where flammable liquids or vapors are used or stored
• under dusty conditions
Do not use this heater to cook food or burn paper or other
objects.
14. Do not use heater if any part has been exposed to or under
water. Immediately call a qualified service technician to inspect the room heater and to replace any part of the control
system and any gas control which has been under water.
15. Do not operate heater if any log is broken. Do not operate
heater if a log is chipped (dime-sized or larger).
16. Turn heater off and let cool before servicing, installing, or repairing. Make sure the remote selector switch is in the OFF
position. Only a qualified service person should install, service, or repair heater.
17. Make sure the remote selector switch is in the OFF position
when you are away from home for long periods of time.
18. This heater must not be connected to any external electrical
source.
19. Operating heater above elevations of 4,500 feet may cause pilot outage.
20. Provide adequate clearances around air openings.
PRODUCT IDENTIFICATION
Crossover
Log
Front
Log
Optional
Remote
Control
Burner
WAR
MER
COO
LER
ON
OFF
AUT
O
TEM
P
Piezo
Ignitor
Optional
Selector
Switch
Flame
Control
Adjustment
Knob
Knob
Middle Log
Base
Grate
Figure 1 - Vent-Free Gas Log Heater (Logs May Vary By Model)
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111161-01A
Back Log
4
LOCAL CODES
UNPACKING
PRODUCT FEATURES
REMOTE CONTROL ACCESSORIES
AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation
LOCAL CODES
Install and use heater with care. Follow all local codes. In the
absence of local codes, use the latest edition of The National Fuel
Gas Code, ANSI Z223/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Note: Where listed vented decorative logs are required, thermostat
operation is not permitted.
UNPACKING
CAUTION: Do not remove the data plates attached
to the heater base assembly. The data plates contain
important warranty and safety information.
1.
2.
3.
Remove logs and heater base assembly from carton. Note: Do
not pick up heater base assembly by burners. This could damage heater. Always handle base assembly by grate.
Remove all protective packaging applied to logs and heater
for shipment.
Check all items for any shipping damage. If damaged, promptly
inform dealer where you bought heater.
PRODUCT FEATURES
OPERATION
This heater is clean burning. It requires no outside venting. There is
no heat loss out a vent or up a chimney. Heat is generated by realistic
dancing, yellow flames. This heater is designed for vent-free operation with flue damper closed. It has been tested and approved to
ANSI Z21.11.2 standard for unvented heaters. This heater may also
be operated as a vented decorative (ANSI Z21.60) product by
opening flue damper (non-thermostat models only).
REMOTE CONTROL
ACCESSORIES
There are two optional remote controls that can be purchased
separately for this log heater:
• hand-held ON/OFF remote
• hand-held thermostat remote
See Accessories, page 28.
The hand-held thermostat may not be used where vented decorative
listing is required.
AIR FOR COMBUSTION AND
VENTILATION
WARNING: This heater shall not be installed in a
confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air. Read the following instructions to insure proper fresh air for this and other fuelburning appliances in your home.
Today’s homes are built more energy efficient than ever. New
materials, increased insulation, and new construction methods help
reduce heat loss in homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out and the warm air
in. During heating months, home owners want their homes as
airtight as possible.
While it is good to make your home energy efficient, your home
needs to breathe. Fresh air must enter your home. All fuel-burning
appliances need fresh air for proper combustion and ventilation.
Exhaust fans, fireplaces, clothes dryers, and fuel burning appliances
draw air from the house to operate. You must provide adequate fresh
air for these appliances. This will insure proper venting of vented
fuel-burning appliances.
PROVIDING ADEQUATE VENTILATION
The following are excerpts from National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.
This heater has a pilot with an Oxygen Depletion Sensing (ODS)
safety shutoff system. The ODS/pilot is a required feature for ventfree room heaters. The ODS/pilot shuts off the heater if there is not
enough fresh air.
All spaces in homes fall into one of the three following ventilation
classifications:
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
PIEZO IGNITION SYSTEM
The information on pages 4 through 6 will help you classify your
space and provide adequate ventilation.
SAFETY PILOT
This heater has a piezo ignitor. This system requires no matches,
batteries, or other sources to light heater.
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111161-01A
AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation (Cont.)
Determining Fresh-Air Flow For Heater Location
5
5
AIR FOR COMBUSTION AND
VENTILATION
Continued
Unusually Tight Construction
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings of
unusually tight construction, you must provide additional fresh air.
Unusually tight construction is defined as construction
where:
a. walls and ceilings exposed to the outside atmosphere
have a continuous water vapor retarder with a rating
of one perm (6 x 10-11 kg per pa-sec-m2) or less with
openings gasketed or sealed and
b. weather stripping has been added on openable windows and doors and
c. caulking or sealants are applied to areas such as
joints around window and door frames, between sole
plates and floors, between wall-ceiling joints, between
wall panels, at penetrations for plumbing, electrical,
and gas lines, and at other openings.
DETERMINING FRESH-AIR FLOW FOR
HEATER LOCATION
Determining if You Have a Confined or
Unconfined Space
Use this work sheet to determine if you have a confined or unconfined space.
Space: Includes the room in which you will install heater plus any adjoining
rooms with doorless passageways or ventilation grills between the rooms.
1.
Length x Width x Height = ___________ cu. ft. (volume of space)
Example: Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling
height) = 2560 cu. ft. (volume of space)
If additional ventilation to adjoining room is supplied with grills or openings, add the volume of these rooms to the total volume of the space.
2.
Multiply the space volume by 20 to determine the maximum Btu/Hr
the space can support.
__________ (volume of space) x 20 = (Maximum Btu/Hr the space
can support)
If your home meets all of the three criteria above, you
must provide additional fresh air. See Ventilation Air
From Outdoors, page 6.
If your home does not meet all of the three criteria
above, proceed to Determining Fresh-Air Flow For
Heater Location,.
Determine the volume of the space (length x width x height).
Example: 2,560 cu. ft. (volume of space) x 20 = 51,200 (maximum
Btu/Hr the space can support)
3.
Confined Space and Unconfined Space
The National Fuel Gas Code, ANSI Z223.1/NFPA 54 defines a
confined space as a space whose volume is less than 50 cubic feet
per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating
of all appliances installed in that space and an unconfined space as
a space whose volume is not less than 50 cubic feet per 1,000 Btu per
hour (4.8 m3 per kw) of the aggregate input rating of all appliances
installed in that space. Rooms communicating directly with the
space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconfined space.
Add the Btu/Hr of all fuel burning appliances in the space.
Vent-free heater
_____________ Btu/Hr
Gas water heater*
_____________ Btu/Hr
Gas furnace
_____________ Btu/Hr
Vented gas heater
_____________ Btu/Hr
Gas fireplace logs
_____________ Btu/Hr
Other gas appliances* + _____________ Btu/Hr
Total
= _____________ Btu/Hr
* Do not include direct-vent gas appliances. Direct-vent draws combustion air from the outdoors and vents to the outdoors.
Example:
40,000
Gas water heater
_____________
Btu/Hr
39,000
Vent-free heater
+ _____________
Btu/Hr
79,000
Total
= _____________
Btu/Hr
* Adjoining rooms are communicating only if there are doorless
passageways or ventilation grills between them.
4.
Compare the maximum Btu/Hr the space can support with the actual
amount of Btu/Hr used.
__________________ Btu/Hr (maximum the space can support)
__________________ Btu/Hr (actual amount of Btu/Hr used)
Example: 51,200 Btu/Hr (maximum the space can support)
79,000 Btu/Hr (actual amount of Btu/Hr used)
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111161-01A
6
AIR FOR COMBUSTION AND VENTILATION
Determining Fresh-Air Flow For Heater Location (Cont.)
Ventilation Air
AIR FOR COMBUSTION AND
VENTILATION
Continued
The space in the example on page 5 is a confined space because the actual
Btu/Hr used is more than the maximum Btu/Hr the space can support. You
must provide additional fresh air. Your options are as follows:
A.
Rework worksheet, adding the space of an adjoining room. If the
extra space provides an unconfined space, remove door to adjoining
room or add ventilation grills between rooms. See Ventilation Air From
Inside Building.
B.
Vent room directly to the outdoors. See Ventilation Air From Outdoors.
C.
Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.
12"
Ventilation
Grills
Into Adjoining
Room,
Option 1
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support,
the space is an unconfined space. You will need no additional fresh air ventilation.
WARNING: If the area in which the heater may be
operated is smaller than that defined as an unconfined space or if the building is of unusually tight
construction, provide adequate combustion and ventilation air by one of the methods described in the
National Fuel Gas Code, ANSI Z223.1/NFPA 54 Section 5.3 or applicable local codes.
This fresh air would come from an adjoining unconfined space.
When ventilating to an adjoining unconfined space, you must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting the two spaces
(see options 1 and 2, Figure 2). You can also remove door into
adjoining room (see option 3, Figure 2). Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion
and Ventilation for required size of ventilation grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or ducts. You must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation
for required size of ventilation grills or ducts.
Or
Remove
Door into
Adjoining
Room,
Option
3
12"
Figure 2 - Ventilation Air from Inside Building
Outlet
Air
VENTILATION AIR
Ventilation Air From Inside Building
Ventilation Grills
Into Adjoining Room,
Option 2
Ventilated
Attic
Outlet
Air
To Attic
To
Crawl
Space
Inlet
Air
Inlet Air
Ventilated
Crawl Space
Figure 3 - Ventilation Air from Outdoors
IMPORTANT: Do not provide openings for inlet or outlet air into
attic if attic has a thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
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111161-01A
INSTALLATION
Check Gas Type
Installation and Clearances
7
7
INSTALLATION
NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary
heating system. Do not install this heater as your
primary heat source. If you have a central heating
system, you may run system’s circulating blower
while using heater. This will help circulate the heat
throughout the house. In the event of a power outage,
you can use this heater as your primary heat source.
NOTICE: State or local codes may only allow operation of this appliance in a vented configuration. Check
your state or local codes.
CAUTION: This heater creates warm air currents.
These currents move heat to wall surfaces next to
heater. Installing heater next to vinyl or cloth wall
coverings or operating heater where impurities (such
as, but not limited to, tobacco smoke, aromatic
candles, cleaning fluids, oil or kerosene lamps, etc.)
in the air exist, may discolor walls or cause odors.
IMPORTANT: Vent-free heaters add moisture to the air. Although
this is beneficial, installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture. See
Air for Combustion and Ventilation, pages 4 through 6.
CHECK GAS TYPE
WARNING: A qualified service person must install heater. Follow all local codes.
Use the correct gas type (natural or propane/LP) for your unit. If
your gas supply is not correct, do not install heater. Call dealer where
you bought heater for proper type heater.
WARNING: Make sure the selector switch is in the
OFF position before installing heater.
INSTALLATION AND CLEARANCES
(Vent-Free Operation Only)
WARNING: Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be
cleaned of soot, creosote, ashes, and loose paint by
a qualified chimney cleaner. Creosote will ignite if
highly heated. A dirty chimney flue may create and
distribute soot within the house. Inspect chimney
flue for damage. If damaged, repair flue before operating heater.
WARNING: Seal any fresh air vents or ash cleanout doors located on floor or wall of fireplace. If not,
drafting may cause pilot outage or sooting. Use a
heat-resistant sealant. Do not seal chimney flue
damper.
WARNING: Maintain the minimum clearances. If
you can, provide greater clearances from floor, ceiling, and adjoining wall.
MINIMUM FIREPLACE
CLEARANCE TO
COMBUSTIBLE MATERIALS
Log Size
ALL
Side Wall
16"
Ceiling
42"
LOG SIZING REQUIREMENTS
Minimum Firebox Size
Log
Front Rear
Size Height Depth Width Width*
WARNING: Never install the heater
• in a bedroom or bathroom unless installed as a
vented appliance, see page 10.
• in a recreational vehicle
• where curtains, furniture, clothing, or other flammable objects are less than 42 inches from the
front, top, or sides of the heater
• in high traffic areas
• in windy or drafty areas
18"
24"
30"
17"
17"
17"
13"
13"
13"
20"
21"
24"
*Measured at 13" depth
Carefully follow the instructions below. This will ensure safe
installation into a masonry, UL127-listed manufactured fireplace,
or listed vent-free firebox.
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111161-01A
28"
28"
34"
8
INSTALLATION
Installation and Clearances (Cont.)
INSTALLATION
Continued
Minimum Clearances for Side Combustible
Material, Side Wall, and Ceiling
A. Clearances from the side of the fireplace cabinet to any combustible material and wall should follow diagram in Figure 4.
Example: The face of a mantel, bookshelf, etc. is made of
combustible material and protrudes 3 1/2" from the wall. This
combustible material must be 4" from the side of the fireplace
opening (see Figure 4).
Note: When installing your gas logs into a manufactured firebox,
follow firebox manufacturer’s instructions for minimum clearances to combustible materials.
B. Clearances from the top of the fireplace opening to the ceiling
should not be less than 42 inches.
IMPORTANT: If you cannot meet these minimum clearances, you
must operate heater with chimney flue damper open. Go to Installing Damper Clamp Accessory for Vented Operation, page 10.
If Using Mantel
You must have noncombustible material(s) above the fireplace
opening. Noncombustible materials (such as slate, marble, tile, etc.)
must be at least 1/2 inch thick. With sheet metal, you must have
noncombustible material behind it. Noncombustible material must
extend at least 8 inches up (for all models). If noncombustible
material is less than 12", you must install the fireplace hood
accessory (24" and 30" models only). Even if noncombustible
material is more than 12", you may need the hood accessory to
deflect heat away from your mantel shelf. See Figure 5 and Figures
6 and 7 on page 9 for minimum clearances.
IMPORTANT: If you cannot meet these minimum clearances, you
must operate heater with chimney flue damper open. Go to Installing Damper Clamp Accessory for Vented Operation, page 10.
Example
Noncombustible
Material Distance (A)
Requirements for
Safe Installation
12" or more
Noncombustible material okay.
Between 8" and 12"
Install fireplace hood accessory
(GA6050, GA6052, or GA6053,
see Accessories, page 28).
Less than 8"
Noncombustible material must
be extended to at least 8". See
Between 8" and 12", above. If
you cannot extend material,
you must operate heater with
flue damper open.
*
*Minimum 16 inches from Side Wall
Figure 4 - Minimum Clearance for Side Combustible Material, Side
Wall, and Ceiling
NOTICE: Manual control heaters may be used as a
vented product. If so, you must always run heater with
chimney flue damper open. If running heater with
damper open, noncombustible material above fireplace opening is not needed. Go to Installing Damper
Clamp Accessory for Vented Operation, page 10.
Minimum Noncombustible Material Clearances
Heat Resistant
Material
(A)
If Not Using Mantel
Note: If using a mantel, proceed to If Using Mantel. If not using a
mantel, follow the information below.
You must have noncombustible material(s) above the fireplace
opening. Noncombustible materials (such as slate, marble, tile, etc.)
must be at least 1/2 inch thick. With sheet metal, you must have
noncombustible material behind it. Noncombustible material must
extend at least 8" up (for all models). If noncombustible material is
less than 12", you must install the fireplace hood accessory (24" and
30" models only). See Figure 5 for minimum clearances.
Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.)
Above Fireplace
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111161-01A
INSTALLATION
Mantel Clearances
Floor Clearances
9
9
INSTALLATION
Continued
MANTEL CLEARANCES
Mantel Shelf
12"
Determining Minimum Mantel Clearances
If you meet minimum clearance between mantel shelf and top of
fireplace opening, a hood is not required (see Figure 6).
Underside of
Mantel Shelf
10"
In addition to meeting noncombustible material clearances, you must also
meet required clearances between fireplace opening and mantel shelf. If
you do not meet the clearances listed below, you will need a hood.
8"
6"
2 1/2"
Minimum NonCombustible
Material
All minimum
distances are
in inches
Log Set
8"
Min.
12"
15"
18"
20"
Determining Minimum Mantel Clearances When
Using a Hood
If minimum clearances in Figure 6 are not met, you must have a
hood. When using a hood there are still certain minimum mantel
clearances required. Follow minimum clearances shown in Figure
7 when using hood.
NOTICE: Surface temperatures of adjacent walls and
mantels become hot during operation. Walls and
mantels above the firebox may become hot to the
touch. If installed properly, these temperatures meet
the requirements of the national product standard.
Follow all minimum clearances shown in this manual.
NOTICE: If your installation does not meet the minimum clearances shown, you must do one of the
following:
• operate the logs only with the flue damper open
• raise the mantel to an acceptable height
• remove the mantel.
Top of Fireplace
Opening
Hood
(GA6050, GA6052)
Distances to
Underside of
Mantel
Figure 7 - Minimum Mantel Clearances When Using Hood
FLOOR CLEARANCES
A. If installing appliance on the floor level, you must maintain
the minimum distance of 14" to combustibles (see Figure 8).
B. If combustible materials are less than 14" to the fireplace, you
must install appliance at least 5" above the combustible flooring (see Figure 9).
Combustible
Material
14"
Min.
Mantel Shelf
10"
18",
24", 30"
All Models
Models
Underside of
Mantel Shelf
8"
6"
Noncombustible Material
2 1/2"
All minimum
distances are
in inches
Minimum NonCombustible
Material
(A)
12"
18"
20"
22"
24"
Log Set
24"/30" Models
8"
8"
14"
17"
20"
18" Model
Figure 8 - Minimum Fireplace Clearances If Installed at Floor
Level
Hearth
Top of Fireplace
Opening
Minimum NonCombustible
Material Height
Distances to
Underside of
Mantel
Figure 9 - Minimum Fireplace Clearances Above Combustible
Flooring
Figure 6 - Minimum Mantel Clearances Without Using Hood
For more information, visit www.desatech.com
111161-01A
Combustible
Material
5"
Min.
10
INSTALLATION
Installing Damper Clamp Accessory For Vented Operation
Installing Heater Base Assembly
INSTALLATION
Continued
INSTALLING DAMPER CLAMP ACCESSORY
FOR VENTED OPERATION
Note: When used as a vented heater, appliance must be installed
only in a solid-fuel burning fireplace with a working flue and
constructed of noncombustible material.
If your heater is a manually-controlled model, you may use this
heater as a vented product. There are three reasons for operating
your heater in the vented mode.
1. The fireplace does not meet the clearance to combustibles requirements for vent-free operation.
2. State or local codes do not permit vent-free operation.
3. You prefer vented operation.
If reasons number 1 or 2 above apply to you, you must permanently
open chimney flue damper. You must install the damper clamp
accessory (to order, see Accessories, page 28). This will insure vented
operation (see Figure 10). The damper clamp will keep damper open.
Installation instructions are included with clamp accessory.
See chart below for minimum permanent flue opening you must
provide. Attach damper clamp so the minimum permanent flue
opening will be maintained at all times.
Chimney
Minimum Permanent
Height (ft.) Flue Opening (sq. ins.)
6' to 15'
15' to 30'
39 sq. inches
29 sq. inches
Damper
Clamp
Damper
Damper
Masonry Fireplace
Manufactured Fireplace
Figure 10 - Attaching Damper Clamp
INSTALLING HEATER BASE ASSEMBLY
CAUTION: Do not remove the data plates attached
to the heater base assembly. The data plates contain
important warranty and safety information.
WARNING: You must secure this heater to fireplace floor. If not, heater will move when you adjust
controls. Moving heater may cause a gas leak.
Area of Various Standard
Round Flues
Diameter (ins.)
Area (sq. ins.)
5"
6"
7"
8"
20 sq. inches
29 sq. inches
39 sq. inches
51 sq. inches
WARNING: If installing in a sunken fireplace, special
care is needed. You must raise the fireplace floor to
allow access to heater control panel. This will insure
adequate air flow and guard against sooting and controls being damaged. Raise fireplace floor with noncombustible material. Make sure material is secure.
CAUTION: Do not pick up heater base assembly
by the burner. This could damage heater. Only handle
base assembly by grates.
IMPORTANT: Make sure the heater burners are level. If heater is
not level, heater will not work properly.
For more information, visit www.desatech.com
111161-01A
INSTALLATION
Installing Heater Base Assembly (Cont.)
Connecting To Gas Supply
11
11
INSTALLATION
Continued
CONNECTING TO GAS SUPPLY
Installation Items Needed
• hardware package (provided with heater)
• approved flexible gas hose (not provided) (if allowed by local
codes)
• sealant resistant to propane/LP gas, not provided
• electric drill with 3/16" masonry drill bit
Note: Install optional remote receiver and hand-held remote kit (see
Accessories, page 28) before installing gas log heater. See installation instructions included with the kit.
1. Apply pipe joint sealant lightly to male threads of the fitting to
be threaded into gas regulator. Connect approved flexible gas
hose to gas regulator of heater (see Figure 11).
2. Locate masonry screws in hardware package.
3. Position heater base assembly in fireplace.
4. Place logs in their proper positions on heater base.
5. Center heater base and logs front-to-back and side-to-side in
fireplace.
6. Carefully remove logs without moving heater base.
7. Mark screw locations through holes in mounting flanges (see
Figure 12). If installing in a brick-bottom fireplace, mark screw
locations in mortar joint of bricks.
8. Remove heater base from fireplace.
9. Drill holes at marked locations using 3/16" masonry drill bit.
10. Attach base assembly to fireplace floor using two masonry
screws (in hardware package) (see Figure 12).
11. Connect to gas supply. See Connecting To Gas Supply.
Flexible Gas Hose (if
allowed by local codes)
WARNING: This appliance requires a 1/2" NPT
(National Pipe Thread) inlet connection to the pressure regulator.
WARNING: A qualified service person must connect heater to gas supply. Follow all local codes.
CAUTION: Never connect propane/LP heater directly to the propane/LP supply. This heater requires an
external regulator (not supplied). Install the external
regulator between the heater and propane/LP supply.
WARNING: Never connect natural gas heater to
private (non-utility) gas wells. This gas is commonly
known as wellhead gas.
Installation Items Needed
Before installing heater, make sure you have the items listed below.
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
* A CSA design-certified equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design-certified equipment shutoff valve from
your dealer. See Accessories, page 28.
Fitting
Figure 11 - Attaching Flexible Gas Hose to Heater
Masonry
Screw
Mounting
Flanges
For propane/LP units, the installer must supply an external regulator.
The external regulator will reduce incoming gas pressure. You must
reduce incoming gas pressure to between 11 and 14 inches of water.
If you do not reduce incoming gas pressure, heater regulator damage
could occur. Install external regulator with the vent pointing down as
shown in Figure 13, page 12. Pointing the vent down protects it from
freezing rain or sleet.
CAUTION: Use only new, black iron or steel pipe.
Internally-tinned copper tubing may be used in certain
areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to heater. If
pipe is too small, undue loss of volume will occur.
Figure 12 - Attaching Base Assembly to Fireplace Floor
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111161-01A
12
INSTALLATION
Connecting To Gas Supply (Cont.)
Checking Gas Connections
INSTALLATION
Continued
CSA Design-Certified
Equipment Shutoff Valve
With 1/8" NPT Tap*
Installation must include an equipment shutoff valve, union, and
plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge
hook up. NPT tap must be upstream from heater (see Figure 14).
IMPORTANT: Install equipment shutoff valve in an accessible
location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
Approved Flexible Gas Hose
(if allowed by local codes)
From
External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)
Check your building codes for any special requierments for locating
equipment shutoff valve to fireplaces.
Apply pipe joint sealant lightly to male NPT threads. This will
prevent excess sealant from going into pipe. Excess sealant in pipe
could result in clogged heater valves.
WARNING: Use pipe joint sealant that is resistant
to liquid petroleum (LP) gas.
We recommend that you install a sediment trap in supply line as shown
in Figure 14. Locate sediment trap where it is within reach for cleaning.
Install in piping system between fuel supply and heater. Locate
sediment trap where trapped matter is not likely to freeze. A sediment trap
traps moisture and contaminants. This keeps them from going into heater
controls. If sediment trap is not installed or is installed wrong, heater may
not run properly.
3" Minimum
Cap Pipe Tee
Nipple Joint
Gas
Control
Figure 14 - Gas Connection
* Purchase the optional CSA design-certified equipment shutoff
valve from your dealer. See Accessories, page 28.
** Minimum inlet pressure for purpose of input adjustment.
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping and connections,
internal and external to unit, for leaks after installing
or servicing. Correct all leaks at once.
CAUTION: Avoid damage to regulator. Hold gas
regulator with wrench when connecting it to gas
piping and/or fittings.
Propane/LP
Supply Tank
WARNING: Never use an open flame to check for
a leak. Apply a noncorrosive leak detection fluid to all
joints. Bubbles forming show a leak. Correct all leaks
at once.
External
Regulator
CAUTION: Make sure external regulator has been
installed between propane/LP supply and heater.
See guidelines under Connecting to Gas Supply,
page 11.
Vent
Pointing
Down
Figure 13 - External Regulator With Vent Pointing Down
Sediment Trap
Pressure Testing gas Supply Piping system
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1.
2.
3.
4.
Disconnect appliance with its appliance main gas valve (control
valve) and equipment shutoff valve from gas supply piping system. Pressures in excess of 1/2 psig will damage heater regulator.
Cap off open end of gas pipe where equipment shutoff valve
was connected.
Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas, or using compressed air.
Check all joints of gas supply piping system. Apply noncorrosive
leak detection fluid to gas joints. Bubbles forming show a leak.
For more information, visit www.desatech.com
111161-01A
INSTALLATION
Checking Gas Connections (Cont.)
Installing Remote Receiver Unit
Equipment
Shutoff Valve
INSTALLATION
Continued
5.
6.
13
13
Correct all leaks at once.
Reconnect heater and equipment shutoff valve to gas supply.
Check reconnected fittings for leaks.
Gas Meter
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1.
2.
3.
4.
Close equipment shutoff valve (see Figure 15).
Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas, or using compressed air.
Check all joints from propane/LP supply tank to equipment
shutoff valve for propane/LP gas (see Figure 16) or from gas
meter to equipment shutoff valve for natural gas (see Figure
17). Apply noncorrosive leak detection fluid to gas joints.
Bubbles forming show a leak.
Correct all leaks at once.
Pressure Testing Heater Gas Connections
1.
2.
3.
4.
5.
6.
7.
Open equipment shutoff valve (see Figure 15).
Open propane/LP supply tank valve or main gas valve located
on or near gas meter for natural gas.
Make sure control knob of heater is in the OFF position.
Check all joints from propane/LP supply tank to equipment
shutoff valve for propane/LP gas (see Figure 16) or from gas
meter to equipment shutoff valve for natural gas (see Figure
17). Apply noncorrosive leak detection fluid to gas joints.
Bubbles forming show a leak.
Correct all leaks at once.
Light heater (see Operating Heater, pages 16 through 18).
Check all other internal joints for leaks.
Turn off heater (see To Turn Off Gas to Appliance, page 17).
Thermostat Gas Valve or
Control Valve Location
Figure 17 - Checking Gas Joints
INSTALLING REMOTE RECEIVER UNIT
1.
2.
3.
4.
5.
Disconnect switch wires from the control valve.
Remove phillips head screws and heat shield.
Remove switch plate (see Figure 18). Discard after removing.
Install remote receiver unit onto gas log heater base using
phillips head screws.
Connect wires as shown in Figure 20.
Front
Screws
Back
Wires
Figure 18 - Switch Plate and Wiring Harness (Switch Plate and
Orientation May Vary Depending On Model)
Open
O
POSIT
Front
Equipment
Shutoff
Valve
Screws
Back
PO
Closed
Figure 15 - Equipment Shutoff Valve
Equipment
Shutoff Valve
Propane/LP
Tank
Remote
Receiver
Figure 19 - Installing Remote Receiver
White Wire
From Receiver
Figure 16 - Checking Gas Joints
Thermostat Gas
Valve or Control
Valve Location
Red Wire
From Receiver
Figure 20 - Connecting Wires
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111161-01A
Valve
14
INSTALLATION
Installing Wireless Remote Control Accessory
Installing Logs (Models CCL3018PR, CCL3018NR, CCL3924PR, CCL3924NR,
CCL3930PR, AND CCL3930NR)
INSTALLATION
Continued
INSTALLING WIRELESS REMOTE CONTROL
ACCESSORY
Two 9-volt alkaline batteries (not included) are required to operate
this heater with the wireless hand-held remote control set. One
battery must be installed in the receiver and one in the hand-held
remote control unit. Note: Only use alkaline batteries.
Installing 9-Volt Battery in Receiver
1.
2.
3.
4.
Locate back of receiver under front burner of heater.
Locate the battery clip mounted on the back of the receiver.
Slide a 9-volt battery through the clip.
Attach the terminal wires to the battery.
Receiver
9-Volt
Battery
Battery Clip
Terminal
Wires
Figure 21 - Installing Receiver on the Back of the Base
Installing 9-Volt Battery (Not Included) in HandHeld Remote Control Unit
1.
2.
3.
Remove battery cover on back of remote control unit.
Attach terminal wires to the battery. Place battery into the battery housing.
Replace battery cover onto remote control unit.
Battery Cover
Terminal
Wires
INSTALLING LOGS (CCL3018PR/PRA,
CCL3018NR/NRA, CCL3924PR/PRA,
CCL3924NR/NRA, CCL3930PR/PRA, AND
CCL3930NR/NRA)
WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts
specifically approved with this heater may result in
property damage or personal injury.
CAUTION: After installation and periodically thereafter, check to ensure that no flame comes in contact
with any log. With the heater set to HI, check to see if
flames contact any log. If so, reposition logs according to the log installation instructions in this manual.
Flames contacting logs will create soot.
Each log is marked with a number. These numbers will help you identify
the log when installing. It is very important to install these logs exactly as
instructed. Do not modify logs. Only use logs supplied with heater.
1. Place the front log (#1) on the grate fingers. Make sure the
front log rests firmly between the grate fingers and the grate
base (see Figure 24).
2. Place the base of the middle log (#2) in the U-shaped slots of the
grate base. The cutout on the right of the middle log should fit
over the burner (see Figure 25). Make sure the front of the middle
log is resting on the tabs of the grate base.
Front Log (#1)
Grate
Fingers
Grate Base
AUTO
OFF
ON
9-Volt
Battery
Battery
Housing
Remote
Control
Unit
Figure 24 - Installing Front Log (#1) (CCL3930PR/NR Shown)
Figure 22 - Installing Battery in Hand-Held Remote Control Unit
Middle Log (#2)
Remote
Control
Unit
Burner
AUTO
OFF
ON
Tab
Figure 23 - Installing Battery in Hand-Held Remote Control Unit
(GHRCTA Series)
U-Shaped Slot
Figure 25 - Installing Middle Log (#2) (CCL3930PR/NR Shown)
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111161-01A
INSTALLATION
Installing Logs (Models CCL3018PR, CCL3018NR, CCL3924PR,
CCL3924NR, CCL3930PR, AND CCL3930NR) (Cont.)
15
15
INSTALLATION
Continued
3.
4.
5.
6.
7.
8.
Locate pegs on the bottom of back log (#3). Slide these pegs into
the holes in the grate base behind the burner (see Figure 26).
Locate pegs on the bottom of crossover log (#4). Slide these
pegs into the holes located in middle log (#2) and back log
(#3). See Figure 27 for placement.
Locate pegs on the bottom of crossover log (#5). Slide these
pegs into the holes located in crossover log (#4) and front log
(#1). See Figure 28.
For CCL3018PR/NR Only: Locate holes on the bottom of crossover log (#5). Slide the holes over the left pegs on middle log
(#2) and front log (#1). See Figure 29.
Locate pegs on the bottom of crossover log (#6). Slide these
pegs into the holes located in middle log (#2) and front log
(#1). See Figure 30.
For CCL3930PR/NR only, locate holes on the bottom of crossover log (#7). Slide onto the pegs located in crossover log (#6)
and middle log (#2). See Figure 31.
Add lava rock around base of heater if desired. Do not place
any lava rock on logs or burner.
Crossover Log (#4)
Front Log (#1)
AUTO
OFF
ON
Figure 28 - Installing Crossover Log (#5) (CCL3930PR/NR Shown)
Crossover
Log (#4)
Front Log (#1)
Pegs
Figure 29 - Installing Crossover Log (#5) (CCL3018PR/PRA and
CCL3018NR/NRA Only)
Pegs
Hole in
Grate
Base
6
Burner
AUTO
OFF
ON
Log #2
AUTO
OFF
ON
Figure 26 - Installing Rear Log (#3) (CCL3930PR/NR Shown)
Pegs
Figure 30 - Installing Crossover Log (#6) (CCL3930PR/NR Shown)
Log #3
Log #2
Front Log (#1)
Holes
7
Crossover
Log (#6)
Middle
Log (#2)
AUTO
OFF
ON
AUTO
OFF
ON
Pegs
Figure 27 - Installing Crossover Log (#4) (CCL3930PR/NR Shown)
Figure 31 - Installing Crossover Log (#7) to Models
CCL3930PR/PRA and CCL3930NR/NRA Only
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111161-01A
16
OPERATING HEATER
For Your Safety Read Before Lighting
Lighting Instructions
OPERATING HEATER
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone
in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service technician or gas supplier. Force or attempted repair may result
in a fire or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
LIGHTING
INSTRUCTIONS
WARNING:
• If fireplace has glass doors, never operate this
heater with glass doors closed. If you operate heater
with doors closed, heat buildup inside fireplace will
cause glass to burst. Make sure there are no obstructions across opening of fireplace.
• You must operate this heater with a fireplace screen
in place. Make sure fireplace screen is closed
before running heater.
1.
2.
3.
STOP! Read the safety information in column 1.
Make sure equipment shutoff valve is fully open.
Set selector switch in the OFF position.
WARNING: Burners will come on automatically
within one minute when the selector switch is in the
ON position after the pilot is lit.
4.
5.
6.
7.
Press in and turn control knob clockwise
to the
OFF position (see Figure 32).
Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Follow “B” in the safety information in column 1. If you don’t
smell gas, go to the next step.
Press in and turn control knob counterclockwise
to the PILOT position. Press in control knob for five (5)
seconds (see Figure 32).
Note: You may be running this heater for the first time
after hooking up to gas supply. If so, the control knob may
need to be pressed in for 30 seconds or more. This will allow air to bleed from the gas system.
With control knob pressed in, press and release ignitor button. This will light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, contact a qualified service
person or gas supplier for repairs. Until repairs are made,
light pilot with match. To light pilot with match, see Manual
Lighting Procedure, page 17.
Control Knob
Flame Adjustment Knob
IH
REMOTE
OFF
ON
Ignitor Button
LO
OFF
NOTICE: During initial operation of new heater, burning logs will give off a paper-burning smell. Orange
flame will also be present. Open damper or window to
vent smell. This will only last a few hours.
WARNING: Damper handle will be hot if heater
has been running.
ON
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing property damage, personal injury or loss of life.
Note: Home owners generally prefer to operate their heater
with the chimney damper closed. This will put all the heat into
the room. However, there may be times you will desire the full
flames of the HI heat setting but will find the heat output
excessive. You can open the chimney damper (if you have one)
fully or partially to release some of the heat.
LOT
PI
FOR YOUR SAFETY READ
BEFORE LIGHTING
Selector Switch in OFF Position
Figure 32 - Control Knob and Ignitor Button Location
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111161-01A
OPERATING HEATER
Lighting Instructions (Cont.)
To Turn Off Gas To Appliance
Manual Lighting Procedure
Optional Remote Operation
17
17
OPERATING HEATER
Continued
8.
Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
• If control knob does not pop out when released, contact
a qualified service person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4 through 8.
9. Slightly push in and turn control knob counterclockwise
to the ON position.
10. Wait one minute and switch selector switch to the ON position to light burners.
11. Set flame adjustment knob to any level between HI and LO.
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
WARNING: Make sure the selector switch is in the
OFF position when you are away from home for long
periods of time. Heater will come on automatically
with selector switch in the ON position.
Pilot Burner
Ignitor
Electrode
Propane/LP Gas
Figure 33 - Pilot
Pilot Burner
Ignitor
Electrode
MANUAL LIGHTING
PROCEDURE
1.
2.
3.
OPTIONAL REMOTE
OPERATION
Note: All remote control accessories must be purchased separately (see Accessories, page 28). Follow instructions included
with the remote control.
Thermostat Control Operation
(Optional CGHRCTA Only) The thermostat control setting on
the remote control unit can be set to any comfort level between
WARMER and COOLER. The burner will turn on and off
automatically to maintain the comfort level you select. The ideal
comfort setting will vary by household depending upon the
amount of space to be heated, the output of the central heating
system, etc.
NOTICE: You must light the pilot before using the
hand-held remote control unit. See Lighting Instructions on pages 16 and 17.
Natural Gas
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
1. Turn control knob clockwise
to the OFF position.
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held remote: Set selector switch
in the OFF position to keep from draining battery.
Shutting Off Burners Only (pilot stays lit)
You may shut off the burners and keep the pilot lit by doing one
of the following:
1. Turn control knob clockwise
to the PILOT position.
2. Use remote control manual OFF button.
3. Set selector switch in the OFF position.
Follow steps 1 through 6 under Lighting Instructions, page 16.
Depress control knob and light pilot with match.
Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
steps 9 through 11 under Lighting Instructions, column 1.
1.
After lighting, let pilot flame burn for about one minute.
Turn control knob to ON position. Adjust flame adjustment knob anywhere between HI and LO. Slide the selector switch to the REMOTE position. Note: The burners
may light if hand-held remote ON button was on when selector switch was last turned off. You can now turn the burners on and off with the hand-held remote control unit.
IMPORTANT: Do not leave the selector switch in the REMOTE position when the pilot is not lit. This will drain the
battery.
IMPORTANT: Be sure to press the ON/OFF buttons on the
hand-held remote control unit for up to 3 seconds to assure
proper operation.
CGHRC Series Operation:
2a. Press the ON/OFF button to turn the burners on and off.
When turning burners off, the pilot will remain lit.
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111161-01A
18
OPERATING HEATER
Optional Remote Operation (Cont.)
INSPECTING BURNERS
Pilot Flame Pattern
Main Burner
WIRING DIAGRAM
OPERATING HEATER
INSPECTING BURNERS
Continued
Check pilot flame pattern and burner flame patterns often.
CGHRCTA Series Operation:
PILOT FLAME PATTERN
2b. Press the AUTO/ON/OFF button on the hand-held remote
control (see Figure 35). The lights to the left of the button
will show AUTO, ON, or OFF.
• In the ON mode, the burners will ignite. The heater is in
manual mode when ON is lit.
• In the AUTO mode, the thermostat in the hand-held remote unit controls the room temperature. To increase the
room temperature, press the top arrow of the TEMP button. To lower the room temperature, press the bottom
arrow of the TEMP button. At higher settings the heater
will run longer.
IMPORTANT: This remote control has been specially
engineered to take an air temperature sample every 5.5
minutes in the auto mode. It will not respond immediately to the temperature setting being turned up or down.
IMPORTANT: The hand-held remote control unit must
be near the heater. Do not keep the hand-held remote
control unit too close to the heater. The thermostat on
the hand-held remote control unit will heat up too quickly
and turn the heater off.
3. To turn the burner off, press the AUTO/ON/OFF button
until OFF lights. The pilot will remain lit.
IMPORTANT: To turn the pilot off, manually turn the control knob on the heater to the OFF position.
Figure 36 shows a correct pilot flame pattern. Figure 37 shows an
incorrect pilot flame pattern. The incorrect pilot flame is not
properly heating the thermocouple. When the thermocouple cools,
the heater will shut down.If pilot flame pattern is incorrect, as shown
in Figure 37
• turn heater off (see To Turn Off Gas to Appliance, page 17)
• see Troubleshooting, pages 20 through 22
Note: The pilot flame on natural gas units will have a slight curve,
but the flame should be blue and have no yellow or orange color.
Pilot Burner
Pilot Burner
Propane/LP Gas
Natural Gas
Figure 36 - Correct Pilot Flame Pattern
Pilot Burner
Pilot Burner
Flame Adjustment Control Knob
in On Position
Knob
F
PILO
T
OF
IH
ON
ON
OFF
REMOTE
LO
Figure 34 - Setting the Selector Switch, Control Knob, and
Flame Adjustment Knob for Remote Operation
The Log Heater will
Automatically Cycle
between Pilot and
the Heat Setting that
has been Selected
Natural Gas
MAIN BURNER
Selector Switch in Remote Position
Shows Temperature
Setting
Thermocouple
Propane/LP Gas
Figure 37 - Incorrect Pilot Flame Pattern
Increases Room
Temperature in
AUTO Mode
Decreases Room
Temperature in
AUTO Mode
Turns Burner On
or Off and Allows
You to Choose
the Auto Setting
Figure 35 - Thermostat Hand-Held Remote Control Unit
Selections (CGHRCTA Series Only)
Periodically inspect all burner flame holes with the heater running. All
slotted burner flame holes should be open with yellow flame present.
All round burner flame holes should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or
rust, with no flame present. If so, turn off heater and let cool. Remove
blockage, blocked burner flame holes will create soot.
WIRING DIAGRAM
On
Receiver
Off
Remote
Black
Red
TPTH
TH
Gas Control
TPTH TP
Red
Thermopile
White
For more information, visit www.desatech.com
111161-01A
CLEANING AND MAINTENANCE
Cleaning Burner Injector Holder and Pilot Air Inlet Hole
Logs
Main Burner
19
19
CLEANING AND
MAINTENANCE
WARNING: Turn off heater and let cool before
cleaning.
CAUTION: You must keep control areas, burner,
and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have
heater inspected yearly by a qualified service person.
Heater may need more frequent cleaning due to excessive lint from carpeting, bedding material, pet hair, etc.
CLEANING BURNER INJECTOR HOLDER
AND PILOT AIR INLET HOLE
Injector
Holder
Burner
Tube
Primary Air
Inlet Holes
Figure 38 - Injector Holder On Outlet Burner Tube
Ports/Slots
Burner
Tube
The primary air inlet holes allow the proper amount of air to mix with
the gas. This provides a clean burning flame. Keep these holes clear
of dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each
heating season. Blocked air holes will create soot. We recommend
that you clean the unit every three months during operation and have
heater inspected yearly by a qualified service person.
We also recommend that you keep the burner tube and pilot
assembly clean and free of dust and dirt. To clean these parts we
recommend using compressed air no greater than 30 PSI. Your local
computer store, hardware store, or home center may carry compressed air in a can. You can use a vacuum cleaner in the blow
position. If using compressed air in a can, please follow the directions on the can. If you don't follow directions on the can, you could
damage the pilot assembly.
1. Shut off the unit, including the pilot. Allow the unit to cool for
at least thirty minutes.
2. Inspect burner, pilot, and primary air inlet holes on injector
holder for dust and dirt (see Figure 38).
3. Blow air through the ports/slots and holes in the burner.
4. Check the injector holder located at the end of the burner tube
again. Remove any large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the injector holder.
6. In case any large clumps of dust have now been pushed into
the burner repeat steps 3 and 4.
Clean the pilot assembly also. A yellow tip on the pilot flame
indicates dust and dirt in the pilot assembly. There is a small pilot
air inlet hole about two inches from where the pilot flame comes out
of the pilot assembly (see Figure 39). With the unit off, lightly blow
air through the air inlet hole. You may blow through a drinking straw
if compressed air is not available.
Pilot
Assembly
Pilot Air
Inlet Hole
Figure 39 - Pilot Inlet Air Hole
LOGS
• If you remove logs for cleaning, refer to Installing Logs, pages
14 and 15, to properly replace logs.
• Replace log(s) if broken or chipped (dime-sized or larger).
MAIN BURNER
Periodically inspect all burner flame holes with the heater running. All
slotted burner flame holes should be open with yellow flame present.
All round burner flame holes should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or
rust, with no flame present. If so, turn off heater and let cool. Remove
blockage, blocked burner flame holes will create soot.
For more information, visit www.desatech.com
111161-01A
20
TROUBLESHOOTING
TROUBLESHOOTING
WARNING: Turn off heater
and let cool before servicing. Only
a qualified service person should
service and repair heater.
Note: For additional help, visit DESA
International’s technical service web site
at www.desatech.com.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
Note: All troubleshooting items are listed in
order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is pressed, there is no
spark at ODS/pilot
1. Ignitor electrode not connected to ignitor cable
2. Ignitor cable pinched or wet
1. Reconnect ignitor cable
3. Piezo ignitor nut is loose
4.
5.
6.
7.
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
Broken ignitor cable
Bad piezo ignitor
Ignitor electrode broken
Ignitor electrode positioned wrong
1. Gas supply turned off or equipment
shutoff valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in
PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not correct
ODS/pilot lights but flame goes out when
control knob is released
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Equipment shutoff valve not fully open
4. Pilot flame not touching thermocouple,
which allows thermocouple to cool,
causing pilot flame to go out. This problem could be caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
5. Thermocouple connection loose at control valve
6. Thermocouple damaged
7. Control valve damaged
2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Replace pilot assembly
1. Turn on gas supply or open equipment
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT
position
4. Continue holding down control knob.
Repeat igniting operation until air is removed
5. Contact local propane/LP gas company
6. Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
7. Replace gas control
1. Press in control knob fully
2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
3. Fully open equipment shutoff valve
4. A) Contact local natural or propane/LP
gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
5. Hand tighten until snug, then tighten 1/4
turn more
6. Replace pilot assembly
7. Replace control valve
For more information, visit www.desatech.com
111161-01A
TROUBLESHOOTING
21
21
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner does light after ODS/pilot is lit
1. Burner orifice clogged
1. Clean burner (see Cleaning and Maintenance, page 19) or replace burner orifice
2. Contact local natural or propane/LP gas
company
3. Reconnect leads (see Wiring Diagram,
page 18)
4. Replace battery in transmitter and receiver
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or improperly connected
4. Burners will not come on in remote
position
Delayed ignition burner
1. Manifold pressure is too low
2. Burner orifice clogged
1. Contact local natural or propane/LP gas
company
2. Clean burner (see Cleaning and Maintenance, page 19) or replace burner orifice
Burner backfiring during combustion
1. Burner orifice is clogged or damaged
1. Clean burner (see Cleaning and Maintenance, page 19) or replace burner orifice
2. Replace damaged burner
3. Replace gas control
2. Damaged burner
3. Gas regulator defective
Slight smoke or odor during initial operation
1. Not enough air
2. Gas regulator defective
3. Residues from manufacturing processes
and logs curing
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning and
Maintenance, page 19)
2. Replace gas control
3. Problem will stop after a few hours of
operation
Moisture/condensation noticed on windows
1. Not enough combustion/ventilation air
1. Refer to Air for Combustion and Ventilation requirements (page 4)
Heater produces a whistling noise when
burner is lit
1. Turning control knob to HI position
when burner is cold
2. Air in gas line
1. Turn control knob to LO position and
let warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local
natural or propane/LP gas company
3. Observe minimum installation clearances (see pages 7 through 9)
4. Clean burner (see Cleaning and Maintenance, page 19) or replace burner orifice
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifice
White powder residue forming within burner
box or on adjacent walls or furniture
1. When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn
into white powder residue
1. Turn heater off when using furniture
polish, wax, carpet cleaners or similar
products
Remote does not function
1. Battery is not installed. Battery power
is low
1. Replace 9-volt batteries in receiver and
remote control
For more information, visit www.desatech.com
111161-01A
22
TROUBLESHOOTING
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Heater produces a clicking/ticking noise
just after burner is lit or shut off
1. Metal expanding while heating or contracting while cooling
1. This is common with most heaters. If
noise is excessive, contact qualified service person
Heater produces unwanted odors
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See IMPORTANT statement above)
2. Gas leak. See Warning statement at
top of page
1. Open window and ventilate room. Stop
using odor causing products while heater
is running
1. Not enough fresh air is available
2. Low line pressure
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 19)
Heater shuts off in use (ODS operates)
3. ODS/pilot is partially clogged
2. Locate and correct all leaks (see Checking Gas Connections, pages 12 and 13)
Gas odor even when control knob is in OFF
position
1. Gas leak. See Warning statement at
top of page
2. Control valve defective
1. Locate and correct all leaks (see Checking Gas Connections, pages 12 and 13)
2. Replace control valve
Gas odor during combustion
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement at
top of page
1. Take apart gas tubing and remove foreign matter
2. Locate and correct all leaks (see Checking Gas Connections, pages 12 and 13)
For more information, visit www.desatech.com
111161-01A
SPECIFICATIONS
SERVICE HINTS
TECHNICAL SERVICE
REPLACEMENT PARTS
SPECIFICATIONS
SERVICE HINTS
CCL3018PR CCL3018NR
CCL3018PRA CCL3018NRA
Btu (Variable)
16,000/30,000
Type Gas
Propane/LP Only
Ignition
Piezo
Manifold Pressure
8.0" W.C.
Inlet Gas Pressure (in. of water)
Maximum
14"
Minimum*
11"
Shipping Weight
28 lbs.
* For the purpose of input adjustment
16,000/30,000
Natural Gas Only
Piezo
3.5" W.C.
10.5"
5"
28 lbs.
CCL3924PR CCL3924NR
CCL3924PRA CCL3924NRA
Btu (Variable)
20,000/39,000
Type Gas
Propane/LP Only
Ignition
Piezo
Manifold Pressure
8.0" W.C.
Inlet Gas Pressure (in. of water)
Maximum
14"
Minimum*
11"
Shipping Weight
66 lbs.
* For the purpose of input adjustment
When Gas Pressure Is Too Low
•
•
•
•
pilot will not stay lit
burners will have delayed ignition
heater will not produce specified heat
propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local
propane/LP gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA International’s Technical
Service Department at 1-866-672-6040. When calling, please have
your model and serial numbers of your heater ready.
20,000/39,000
Natural Gas Only
Piezo
3.5" W.C.
You can also visit DESA International’s technical service web site
at www.desatech.com.
10.5"
5"
66 lbs.
REPLACEMENT PARTS
CCL3930PR CCL3930NR
CCL3930PRA CCL3930NRA
Btu (Variable)
20,000/39,000
Type Gas
Propane/LP Only
Ignition
Piezo
Manifold Pressure
8.0" W.C.
Inlet Gas Pressure (in. of water)
Maximum
14"
Minimum*
11"
Shipping Weight
70 lbs.
* For the purpose of input adjustment
23
23
20,000/39,000
Natural Gas Only
Piezo
3.5" W.C.
10.5"
5"
70 lbs.
For information or questions concerning hand-held remote or receiver, contact Tracking Technology at 1-800-301-0440 or
www.trackingtech.com.
Note: Use only original replacement parts. This will protect your
warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), call DESA International’s Technical
Service Department at 1-866-672-6040.
When calling DESA International, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), either contact your nearest Parts Central (see page 28) or call DESA International at 1-866-672-6040 for
referral information.
When calling DESA International, have ready
• model number of your heater
• the replacement part number
For more information, visit www.desatech.com
111161-01A
24
ILLUSTRATED PARTS BREAKDOWN
Models CCL3018PR, CCL3018PRA, CCL3018NR and CCL3018NRA
ILLUSTRATED
PARTS BREAKDOWN
MODELS
CCL3018PR, CCL3018PRA
CCL3018NR, CCL3018NRA
2
5
3
1
4
7
15
11
8
12
9
14
6
10
15
Note: Items 15 and 16
are Natural Gas only.
17
16
18
20
23
19
H
I
21
L
O
N
O
FF
O
25
P
ILOT
22
30
29
28
28
27
24
H
13
I
L
O
FF
O
N
O
P
ILO T
26
23
For more information, visit www.desatech.com
111161-01A
PARTS LIST
Models CCL3018PR, CCL3018PRA, CCL3018NR and CCL3018NRA
PARTS LIST
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 23 of this manual.
KEY
NO. CCL3018PR
PART NUMBER
CCL3018PRA CCL3018NR
CCL3018NRA
DESCRIPTION
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
111340-03
111341-03
111342-03
111343-03
111344-02
111345-02
103778-01
098249-01
104422-01
098264-02
111124-01
099056-19
102445-01
102980-01
100609-01
____
____
103345-02
103284-02
103781-01
104099-01
103587-02
M11084-38
M12461-26
104384-01
103784-01
103784-02
098304-01
099998-01
098271-10
111340-03
111341-03
111342-03
111343-03
111344-02
111345-02
103779-01
098249-01
104422-01
098264-02
111124-01
099056-26
102445-01
102980-01
099387-13
099918-02
099387-15
103345-02
103284-02
103781-02
104099-01
103587-02
M11084-38
M12461-26
104384-01
103784-01
103784-02
098304-01
099998-01
098271-10
Front Log (#1)
Middle Log (#2)
Back Log (#3)
Left Back Crossover Log (#4)
Left Top Crossover Log (#5)
Right Bottom Crossover Log (#6)
ODS Pilot
ODS Nut
Burner Outlet Tube
Male Connector
Burner Retainer Spring
Burner Orifice Injector
Piezo Ignitor
Burner
Pilot Tube
Pilot Regulator
Pilot Tube (Valve to regulator)
Lower Bracket
Wiring Harness
Gas Control Valve
Heat Shield
Plate, Switch
Screw, #8 x .38
Screw, Hex Slt Wsr 10-32 x .38
Painted Base Assy
Off-Pilot-On Knob
Flame Adjustment Knob
Screw
Switch
Ignitor Cable
105958-04
105959-04
105960-04
105961-04
105962-04
105963-04
103778-01
098249-01
104422-01
098264-02
111124-01
099056-19
102445-01
102980-01
100609-01
____
____
103345-02
103284-02
103781-01
104099-01
103587-02
M11084-38
M12461-26
104384-01
103784-01
103784-02
098304-01
099998-01
098271-10
105958-04
105959-04
105960-04
105961-04
105962-04
105963-04
103779-01
098249-01
104422-01
098264-02
111124-01
099056-26
102445-01
102980-01
099387-13
099918-02
099387-15
103345-02
103284-02
103781-02
104099-01
103587-02
M11084-38
M12461-26
104384-01
103784-01
103784-02
098304-01
099998-01
098271-10
QTY.
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
4
4
1
1
1
2
1
1
PARTS AVAILABLE — NOT SHOWN
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
Warning Plate
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Hardware Kit
Lava Rock
For more information, visit www.desatech.com
111161-01A
1
1
1
1
1
1
25
25
26
ILLUSTRATED PARTS BREAKDOWN
Models CCL3924PR/PRA, CCL3924NR/NRA, CCL3930PR/PRA and CCL3930NR/NRA
ILLUSTRATED PARTS
BREAKDOWN
MODELS
CCL3924PR, CCL3924PRA
CCL3924NR, CCL3924NRA
CCL3930PR, CCL3930PRA
CCL3930NR, CCL3930NRA
2
5
3
1
4
8
9
28
11
7
12
30
14
6
10
28
Note: Items 28 and 29
are Natural Gas only.
29
15
17
16
18
13
H
I
23
L
O
N
O
FF
O
19
P
ILOT
22
20
21
24
31
H
27
I
L
O
N
O
FF
O
ILO T
26
P
25
18
For more information, visit www.desatech.com
111161-01A
PARTS LIST
Models CCL3924PR/PRA, CCL3924NR/NRA, CCL3930PR/PRA and CCL3930NR/NRA
PARTS LIST
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 23 of this manual.
KEY PART NUMBER
NO. CCL3924PR CCL3924PRA CCL3930PR CCL3930PRA
CCL3924NR CCL3924NRA CCL3930NR CCL3930NRA DESCRIPTION
1
2
3
4
5
6
7
105958-03
105959-03
105960-03
105961-03
105962-03
105963-04
—
111340-02
111341-02
111342-02
111343-02
111344-01
111345-02
—
105958-02
105959-02
105960-02
105961-02
105962-03
105963-02
105929-02
111340-01
111341-01
111342-01
111343-01
111344-01
111345-01
111346-01
Front Log (#1)
Middle Log (#2)
Back Log (#3)
Left Back Crossover Log (#4)
Left Top Crossover Log (#5)
Right Bottom Crossover Log (#6)
Right Top Crossover Log (#7)
PART NUMBER
KEY CCL3924PR
CCL3924NR
CCL3930PR
CCL3930NR
NO. CCL3924PRA CCL3924NRA CCL3930PRA CCL3930NRA DESCRIPTION
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
098249-01
098264-02
111124-01
099056-17
103284-02
102772-01
099387-09
103781-02
103345-01
M11084-38
02775-06CK
098271-10
102445-01
103587-02
104099-01
098304-01
103784-02
103784-01
M12461-26
_____
_____
103342-02
099998-01
098249-01
098264-02
111124-01
099056-16
103284-02
102772-01
099387-12
103781-01
103345-01
M11084-38
102775-06CK
098271-10
102445-01
103587-02
104099-01
098304-01
103784-02
103784-01
M12461-26
100609-01
099918-02
103342-01
099998-01
098249-01
098264-02
111124-01
099056-17
103284-02
102772-01
099387-09
103781-02
103345-01
M11084-38
102775-06CK
098271-10
102445-01
103587-02
104099-01
098304-01
103784-02
103784-01
M12461-26
_____
_____
103342-02
099998-01
098249-01
098264-02
111124-01
099056-16
103284-02
102772-01
099387-12
103781-01
103345-01
M11084-38
102775-06CK
098271-10
102445-01
103587-02
104099-01
098304-01
103784-02
103784-01
M12461-26
100609-01
099918-02
103342-01
099998-01
QTY.
ODS Nut
Male Connector
Bur ner Retainer Spring
Burner Orifice Injector
Wiring Harness
Burner
Pilot Tube
Gas Control Valve
Lower Bracket
Screw, #8 x .38
Painted Base Assembly
Ignitor Cable
Piezo Ignitor
Plate, Switch
Heat Shield
Screw
Flame Adjustment Knob
Off-Pilot-On Knob
Screw, Hex Slt Wsr 10-32 x .38
Pilot Tube (Regulator to Pilot)
Pilot Regulator
Burner Outlet Tube
Switch
1
1
1
1
1
1
QTY.
2
1
1
1
1
1
1
1
1
7
1
1
1
1
1
2
1
1
4
1
1
1
1
PARTS AVAILABLE — NOT SHOWN
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
100563-01
103877-01
100565-01
100639-01
101137-02
GA6060
Warning Plate
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Hardware Kit
Lava Rock
For more information, visit www.desatech.com
111161-01A
1
1
1
1
1
1
27
27
28
ACCESSORIES
PARTS CENTRAL
ACCESSORIES
DAMPER CLAMP - GA6080
Purchase these fireplace accessories from your local dealer. If they can
not supply these accessories, either contact your nearest Parts Central
or call DESA International’s Sales Department at 1-866-672-6040 for
referral information. You can also write to the address listed on the back
page of this manual.
(Not Shown)
For all models. Permanently opens chimney flue damper for vented
operation. Can be used only with non-thermostat accessories.
INFORMATION VIDEO 108917-01
For all models. A care and maintenance video is available by calling
1-866-672-6040.
EQUIPMENT SHUTOFF VALVE
GA5010
RECEIVER AND HAND-HELD
THERMOSTAT REMOTE CONTROL
KIT - CGHRCT SERIES
For all models. Equipment shutoff valve with
1/8" NPT tap. Fits 1/2" NPT pipe.
For all models. Allows the gas log heater to be operated
in a manually or thermostatically-controlled mode.
You can turn the gas log heater on and off
without ever leaving the comfort of your
easy chair.
ON
OFF
FIREPLACE HOOD
WA
R
CO
AU
OLE
TE
R
ME
R
MP
TO
Black - GA6050
Brass - GA6052
Antique Brass - GA6053
For all models. Helps deflect heat away from mantel or wall above
fireplace.
LAVA ROCK - GA6060
(Not Shown)
For all models. Order when additional rock is desired. (1.8 lb. bag)
RECEIVER AND HAND-HELD REMOTE
CONTROL KIT - CGHRC SERIES
For all models. Allows the gas log heater to be
turned on and off by using a hand-held remote
control.
PARTS CENTRAL
These Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by providing original replacement
parts and accessories.
Baltimore Electric
1348 Dixwell Avenue
Hamden, CT 06514-0322
1-800-397-7553
203-248-7553
Parts Department
Portable Heater Parts
342 N. County Rd. 400 East
Valparaiso, IN 46383-9704
All States
219-462-7441
1-888-619-7060
sales@portableheaterparts.com
techservice@portableheaterparts.com
FBD
1349 Adams Street
Bowling Green, KY 42103-3414
270-846-1199
1-800-654-8534
Fax: 1-800-846-0090
franktalk@aol.com
Master Parts Dist.
1251 Mound Ave NW
Grand Rapids, MI 49504-2672
616-791-0505
1-800-446-1446
Fax: 616-791-8270
www.nbmc.com
Washer Equipment Co.
1715 Main Street
Kansas City, MO 64108-2195
KS, MO, AR
816-842-3911
www.washerparts.com
East Coast Energy Products
707 Broadway
W. Long Branch, NJ 07764-1542
732-870-8809
1-800-755-8809
www.njplaza.com/ecep
Laportes Parts & Service
2444 N. 5th Street
Hartsville, SC 29550-7704
843-332-0191
Parts Department
Cans Unlimited, Inc.
P.O. Box 645
Taylor, SC 29687-0013
All States
803-879-3009
1-800-845-5301
cuisales@aol.com
Halco Enterprises
208 Carter Drive, Unit 21
West Chester, PA 19382-4500
610-430-7717
1-800-368-0803
www.halcoenterprises.com
For more information, visit www.desatech.com
111161-01A
29
29
OWNER'S REGISTRATION FORM
In order to provide better customer service for this and future purchases, we recommend that you register your product with us.
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s
Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:
Brand:
(Comfort Glow, Vanguard, etc.)
Model:
(EFP33PR, VTGH33NR, etc.)
Date Purchased:
Note: Keep receipt for warranty verification.
Serial Number:
7 or 9 digit number located on product or identification tag.
First Name:
Last Name:
Address:
City:
Home Phone:
State:
(
)
Zip:
Country:
-
E-Mail:
Please answer the following questions to register your product with DESA International:
1.
Where will the product be used?
❍ Living/Family Room
❍ Office/Warehouse
❍ Utility Shed/Outbuilding
❍ Garage
❍ Bedroom
❍ Bathroom
2.
If you bought this product yourself, did you plan to purchase this type of product before going into the store?
3.
Who selected the product? ❍ Male ❍ Female ❍ Both
4.
What is the population of your area? ❍ Under 10,000
❍ 100,000 to 250,000
❍ 10,000 to 25,000
❍ 50,000 to 100,000
❍ Over 250,000
❍ Propane (LP Gas)
❍ Fuel Oil
5.
What is your primary source of heat?
6.
How was the product installed? ❍ Professional Installer
7.
Cost of product excluding sales tax? $___________________
8.
Cost to install product? $____________________
9.
Type of store where product was purchased? ❍ Hardware
❍ Fireplace or Hearth Shop
❍ Farm Store
❍ Self
❍ Emergency Back-Up Heat
❍ Heater was on Sale
12. Level of Education of Purchaser: ❍ Some High School
❍ 20 - 29
❍ Natural Gas
❍ Propane Dealer
❍ Electric
❍ Natural Gas/Utility Co.
❍ 30 - 39
❍ Relative or Friend
❍ 40 - 49
❍ 50 - 59
❍ D.I.Y. Home Project
❍ Completed College
❍ $15,000 to $19,999
❍ $20,000 to $34,999
Name: ______________________________________
City: _______________________ State: __________
16. In choosing this product, how important were the following:
Not Important
Somewhat Important
visit
❍ Completed Graduate School
❍ 60 or Over
❍ $100,000 and Over
Availability
❍
Price
❍
Brand Name
❍
Overall Quality
❍
Heat Output
❍
Made in USA
❍
Warranty
❍
Local Service
❍
Value for Price
❍
Prior Brand Experience
❍
Controls Location
❍
Thermostat, Remote, or Manual Operation
❍
Ease of Operation
❍
Special Features
❍
Salesperson’s Recommendation
❍
Friend/Relative’s Recommendation
❍
For more information,
Portability
❍
Quiet Operation
❍
❍ Other
❍ Other ________________________
15. Store where product was purchased:
111161-01A
❍ Other
❍ Home Center/Builder’s Supply
❍ Construction Project
❍ Store Display
❍ Completed High School
14. Buyer’s total annual household income: ❍ Under $15,000
❍ $75,000 to $99,999
❍ Replace Older Model
❍ Energy Savings/High Efficiency
11. How did you learn about this product brand? ❍ Advertising
13. Age of Purchaser: ❍ Under 20
❍ Wood
❍ Other
❍ Other
10. What motivated you to buy this product? ❍ Sudden Cold Weather
❍ $50,000 to $74,999
❍ 25,000 to 50,000
❍ Other
❍ Yes ❍ No
Very Important
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
www.desatech.com
❍
❍
❍
❍
❍ $35,000 to $49,999
TAPE
30
Postage
Required
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
For more information, visit www.desatech.com
TAPE
111161-01A
31
31
NOTES
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_______________________________________________________________________________________________
For more information, visit www.desatech.com
111161-01A
32
WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We
make no other warranty, expressed or implied.
LIMITED WARRANTY
COMFORT GLOW VENT-FREE GAS LOG HEATERS
DESA International warrants this product to be free from defects in materials and components for two (2) year from the date of first purchase, provided
that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this
warranty the Bill of Sale or cancelled check must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper
operating condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through
authorized dealers of this product and/or DESA International who will provide original factory replacement parts. Failure to use original factory
replacement parts voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions
furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a
result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and
any and all such other costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS
EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
TO TWO (2) YEAR ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS
HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA INTERNATIONAL SHALL NOT BE LIABLE FOR ANY
OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages,
so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
www.desatech.com
111161 01
NOT A UPC
111161-01
Rev. A
02/03
For more information, visit www.desatech.com
111161-01A