Canon PIXMA MP190 Product specifications

Photo All-In-One
series
Quick Start Guide
The following FINE Cartridges are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1498-V01
XXXXXXXX
© CANON INC. 2008
PRINTED IN VIETNAM
Getting Help from Canon
Ordering Information
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the inside of the product): _____________________________________
Model Number (located on the top of the product): _______________________________________
PG-30 Black
CL-31 Color
PG-40 Black
CL-41 Color
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1. Online Support — www.canontechsupport.com
For comprehensive self-help in an interactive environment, the place to start is our helpful
tech support Web site. In addition, the latest driver downloads, answers to frequently asked
questions, product information, and “where to buy” instructions are found here. For individual
attention, try emailing our friendly technical support representatives, trained to communicate
quick, easy, and logical solutions within 24 hours.
2. Toll-Free Live Tech Support
This option provides live telephone technical support, free of service charges, Monday-Friday
(excluding holidays), during the warranty period. Telephone Device for the Deaf (TDD)
support is available at (1-866-251-3752).
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
* Support program specifics are subject to change without notice.
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.canonestore.com.
Order #
1899B002
1900B002
0615B002
0617B002
series
Photo All-In-One
Quick Start Guide
© CANON INC. 2008
All rights reserved. No part of this publication may be transmitted or copied in any form whatsoever
without the express written permission.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide
to your Canon PIXMA MP190 series Photo All-In-One. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.
Depending on your application program, operations may differ. For details, refer to the instruction
manual of your application. The steps described in this manual are in Windows Vista operating
system Ultimate Edition (hereafter referred to as “Windows Vista”) and Mac® OS X v.10.4.x.
When Using Mac OS X v.10.5.x
For details on the printer driver functions, refer to the PC Printing Guide on-screen manual.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets
the ENERGY STAR® guidelines for energy efficiency.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z Microsoft is a registered trademark of Microsoft Corporation.
z Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
z Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or
other countries.
z Macintosh and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Table of Contents
Introduction.....................................................2
Safety Precautions .........................................3
Legal Limitations on Use of Your Product
and Use of Images ....................................... 64
Users in the U.S.A. ....................................... 65
Before Using the Machine .............................6
Index.............................................................. 69
Included Items ................................................6
Operation Panel..............................................7
Turning the Machine On and Off ....................9
Handling the Original Document...................11
Loading Printing Paper .................................12
Copying .........................................................20
Making Copies ..............................................20
Changing the Copy Settings .........................21
Using Useful Copy Function .........................21
Printing from Your Computer......................22
Printing with Windows...................................22
Printing with Macintosh.................................23
Scanning Images ..........................................24
Scanning Methods ........................................24
Routine Maintenance ...................................25
List of Maintenance Codes ...........................25
When Printing Becomes Faint or Colors Are
Incorrect........................................................26
Printing the Nozzle Check Pattern................27
Examining the Nozzle Check Pattern ...........28
Print Head Cleaning......................................29
Print Head Deep Cleaning ............................30
Aligning the Print Head .................................31
Replacing a FINE Cartridge..........................33
Keeping the Best Printing Results ................39
Cleaning Your Machine ................................40
Troubleshooting ...........................................43
An Error Code Is Displayed on the LED .......44
LED Cannot Be Seen At All ..........................46
Cannot Install the MP Drivers .......................47
Cannot Connect to Computer Properly.........48
Print Results Not Satisfactory .......................49
Print Results Not Satisfactory When
Copying.........................................................52
Printing Does Not Start .................................53
Paper Does Not Feed Properly.....................53
Paper Jams...................................................55
Message Appears on the Computer
Screen ..........................................................56
The Document Cover Comes Off .................58
Scanning Problems.......................................58
Appendix .......................................................59
How to Use the Documentation Provided.....59
Reading the On-screen Manuals ..................60
Solution Menu (Windows Only) ....................61
My Printer (Windows Only) ...........................61
Specifications................................................62
1
Introduction
This Quick Start Guide uses the following symbols to indicate important information. Always observe
the instructions indicated by these symbols.
Warning
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect
operation of the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
Important
Instructions that must be observed for safe operation.
2
Introduction
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the
machine safely. Do not attempt to use the machine in any way not described in this manual.
Warning
You may cause an electric shock, fire, or damage the machine if you ignore any of these safety
precautions.
Choosing a location
Do not place the machine close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the machine from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist
the power cord. Do not place heavy objects on the power
cord.
Never plug the machine into a power socket that is shared
with other equipment (extension lead/cord, 2- or 3-way
adapter, etc.).
Never use the machine if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the machine, immediately unplug
the machine at the power supply and call for service.
Periodically, unplug the machine and use a dry cloth to wipe
off any dust or dirt collected on the plug and the power outlet.
If the machine is placed at a location exposed to a lot of dust,
smoke, or high humidity, the dust collected on the plug
absorbs moisture and may cause insulation failure and fire.
If you hear thunder, disconnect the power supply of the machine and refrain from using it. Leaving
the machine plugged in may cause fire, electric shock, or damage to the machine, depending on
the thunder storm.
Use the power cable included with the machine.
Safety Precautions
3
Cleaning the machine Use a damp cloth to clean the machine. Never use
flammable solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical
components inside the machine, it could cause a fire or
electric shock.
Always unplug the machine from the power outlet before cleaning the machine.
If you accidentally switch the machine on while cleaning it, you could injure yourself or damage
the machine.
Maintaining the
machine
Do not attempt to disassemble or modify the machine. There are no user serviceable parts inside
the machine.
The machine contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
machine
Do not use highly flammable sprays near the machine.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the machine.
Caution
You may cause injury or damage the machine if you ignore any of these safety precautions.
Choosing a location
Do not install the machine in a location that is unstable or subject to excessive vibration.
Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the machine in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation
free).
Do not place the machine on a thick rug or carpet.
Do not place the machine with its back attached to the wall.
Power supply
Ensure that the area around the power outlet is kept clear at
all times so you can easily unplug the power plug if
necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord.
4
Safety Precautions
Working around the
machine
Never put your hands or fingers in the machine while it is printing.
When moving the machine, carry the machine at both ends.
Do not hold the rear side of the machine.
Do not place any object on the machine.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents
(alcohol, thinners, etc.) on top of the machine.
If any foreign object (metal or liquid) fall into the machine, unplug the power plug and call for
service.
Do not transport or store the machine on a slant, vertically or upside-down, as the ink may leak
and damage the machine.
When loading a thick book on the Platen Glass, do not press hard on the Document Cover. The
Platen Glass may break and cause injury.
FINE Cartridges (Ink
Cartridges)
Keep FINE Cartridges (Ink Cartridges) out of the reach of children.
In case ink is accidentally licked or swallowed, rinse out mouth or give one or two glasses of water
to drink.
If irritation or discomfort occurs, obtain medical advice immediately.
In case ink gets in contact with eyes, rinse with water immediately.
In case ink gets in contact with skin, wash with soap and water immediately.
If irritation to eyes or skin persists, obtain medical advice immediately.
Do not shake FINE Cartridges (Ink Cartridges).
Ink may spill out and stain clothing or the surrounding area.
Never touch the electrical contacts or Print Head Nozzles on
a FINE Cartridge (Ink Cartridge) after printing. The metal
parts may be very hot and could cause burns.
Do not throw FINE Cartridges (Ink Cartridges) into fire.
Safety Precautions
5
Before Using the Machine
Included Items
Check that all the following items are in the box. If anything is missing or damaged, contact your
Canon Service representative.
z Machine
z Setup CD-ROM (Includes drivers, applications, and manuals)
z Easy Setup Instructions (Setup Sheet)
z Quick Start Guide
z Canon Black and Color FINE Cartridges
z Power cord
z Additional documents
* A USB cable is necessary to connect the machine with your computer.
6
Before Using the Machine
Operation Panel
(1)
(2)
(3)
(4)
(13)
(5)
(12)
(11)
(10)
(6)
(7)
(9)
(8)
(1) ON button / Power lamp
Turns the machine on and off. Lights or flashes green to indicate the power status. Before
turning on the machine, make sure the Document Cover is closed.
Note
Power Lamp and Alarm Lamp
You can check the status of the machine by the Power and Alarm lamps.
z Power lamp Off: The power is off.
z Power lamp lit green: The machine is ready to print.
z Power lamp flashing green: The machine is initializing or shutting down.
z Alarm lamp lit orange: An error has occurred and the machine is not ready to print.
For details, see “An Error Code Is Displayed on the LED” on page 44.
z Power lamp flashing green once and Alarm lamp flashing orange once alternately:
An error that requires contacting your Canon Service representative may have occurred.
For details, see “Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately”
on page 46.
(2) LED (Light Emitting Diode)
Displays the number of copies, Maintenance menu selections or the operational status.
(3) [+] button
Increases the number of copies.
(4) Alarm lamp
Lights or flashes orange when an error, such as paper-out or ink-out, occurs.
(5) Black/Color Ink lamps
Lights or flashes to show the ink status.
(6) SCAN button
Opens the MP Navigator EX to scan a document to your computer according to the
settings selected. To use this button, the machine must be connected to a computer. For
details, refer to the Scanning Guide on-screen manual.
(7) Stop/Reset button
Cancels operations or a print job in progress.
Before Using the Machine
7
(8) Color button*
Starts color copying. Also, finalizes your selection for the menu or setting item.
(9) Black button*
Starts black & white copying. Also, finalizes your selection for the menu or setting item.
(10)
(Maintenance) button
Accesses the Maintenance menu.
(11) Fit to Page button / Fit-to-Page lamp
Enables/disables the Fit-to-Page copying. Lights when Fit-to-Page copying is enabled.
(12) Paper button
Switches the page size and media type for copying.
For information on how to switch the page size between A4 and Letter, see “Setting The
Default Page Size” on page 21.
(13) Paper lamp
Displays the selected page size and media type for copying.
* In the software applications or manuals, the Black and Color buttons are collectively called
the “Start” or “OK” button.
8
Before Using the Machine
Turning the Machine On and Off
Turn on the machine before printing.
„ Turning on the Machine
Note
If preparatory operations below are not complete, follow your setup sheet to complete them.
z The FINE Cartridges are installed properly.
If you are using the machine connected to a computer, confirm also the following.
z The machine is connected to your computer.
z The MP Drivers are installed.
1
Press the ON button to turn on the machine.
The Power lamp flashes and then remains lit
green.
Important
If the Alarm lamp lights up or flashes orange and an
error code is displayed on the LED, see “An Error
Code Is Displayed on the LED” on page 44.
2
If you are using the machine connected to a
computer, turn on your computer.
„ Turning off the Machine
1
To turn off the machine, press the ON button.
When the Power lamp stops flashing, the machine
is turned off.
This takes a few seconds or as long as around 30
seconds.
Important
When Turning Off the Machine
Follow the procedure below to turn off the machine.
1. Confirm that the Power lamp on the
machine has gone out.
2. Unplug the power plug from the wall outlet or
switch off the power outlet strip.
When you press the ON button to turn off the machine,
the machine automatically puts a protective cap on the
Print Head to prevent the ink from drying. If you
remove the power plug or switch off the power outlet
strip before the Power lamp goes out, this capping will
not be done properly, causing the Print Head to dry
and clog.
Before Using the Machine
9
z Screen-saver Mode
The LED goes out if the machine is not operated for about five minutes*.
Perform a print operation to restore the display.
* You cannot change the wait time before the LED goes out.
Note
When you want to restore the display, perform a print operation or press any button except for the
ON button. When you press the ON button while the machine is in Screen-saver mode, the
machine turns off.
10
Before Using the Machine
Handling the Original Document
This section describes how to load the original document on the Platen Glass.
„ Original Document Requirements
The original documents you load on the Platen Glass for copying or scanning must meet these
requirements:
Document type
z Paper documents
z Photographs
z Books
Size (W x L)
Max. 8.5 x 11.7 inches / 216 x 297 mm
Thickness
Max. 0.6 inches / 15 mm
„ Loading Original Documents
Load originals to copy or scan on the Platen Glass.
Note
Make sure any glue, ink, correction fluid, or the like on the original document is completely dry
before loading it on the Platen Glass.
1
Load the original document on the Platen
Glass.
(1)
(1) Lift the Document Cover.
Note
If the Document Cover comes off, see “The
Document Cover Comes Off” on page 58 and
attach it.
(2) Load the original with the side to be copied/
scanned facing down on the Platen Glass.
Place the original in landscape orientation and
align the upper corner of it with the alignment
mark as shown in the figure on the right.
(2)
Important
z Do not place any objects weighing more than 4.4 lb / 2 kg on the Platen Glass.
z Do not press or put weight on the original with pressure exceeding 4.4 lb / 2 kg.
Doing so may cause the scanner to malfunction or the Platen Glass to break.
Note
The machine cannot scan the shaded area in the figure
on the right.
(A)
(A) 0.04 inches / 1 mm
2
Gently close the Document Cover.
Before Using the Machine
11
Loading Printing Paper
This section describes how to load printing paper in the Rear Tray.
„ Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
z Photo Quality Media
z Glossy Photo Paper
z Matte Photo Paper
z High Resolution Paper
z Photo Paper Plus Glossy
z Super White Paper
z Photo Paper Plus Glossy II
z Photo Paper Plus Semi-gloss
z Photo Paper Pro
z Photo Paper Pro II
z Photo Stickers
12
z Media Suited for Business
Documents
Before Using the Machine
„ Paper Handling
z Recommended Paper and Requirements
Media Type
Model*1
Paper
Support
Load Limit
Paper
Paper
Printer Driver
Output Tray Thickness Setting for Media
Load Limit Lever*2
Type
Plain Paper*3
—
Around 100
sheets
Around 50
sheets
Left
Envelopes*4
—
10 envelopes
*6
Right
Envelope
High Resolution
Paper*4
HR-101N 80 sheets
50 sheets
Left
High Resolution
Paper
Super White Paper
SW-201
80 sheets
50 sheets
Left
Plain Paper
Glossy Photo Paper
“Everyday Use”*5
GP-501
*6
Left
Glossy Photo
Paper
Matte Photo Paper*4
MP-101
Left
Matte Photo
Paper
Photo Paper Glossy
GP-502
Left
Glossy Photo
Paper
Photo Paper Plus
Semi-gloss*5
SG-201
Left
Photo Paper Plus
Semi-gloss
Photo Paper Pro*4*5
PR-101
A4, Letter, 5"
x 7" / 13 x 18
cm, and 8" x
10" / 20 x 25
cm: 10 sheets
4" x 6" / 10 x
15 cm and
Wide: 20
sheets
Left
Photo Paper Pro
Plain Paper
Photo Paper Pro II *4*5 PR-201
Left
Photo Paper Pro II
Photo Paper Plus
Glossy*5
PP-101
Left
Photo Paper Plus
Glossy
Photo Paper Plus
Glossy II*5
PP-201
Left
Photo Paper Plus
Glossy II
Photo Stickers*4
PS-101
1 sheet
Left
Glossy Photo
Paper
T-Shirt Transfers*4
TR-301
1 sheet
Right
T-Shirt Transfers
*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual
supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper
by name.
*2 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
*3 Proper feeding of paper may not be possible at the maximum capacity depending on the type
of paper or environmental conditions (either very high or low temperature and humidity). In
such cases, reduce the sheets of paper you load at a time to around half (around 0.2 inches /
5 mm in paper stack height).
*4 Available only when printing from your computer.
*5 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.
Before Using the Machine
13
*6 We recommend that you remove the previously printed sheet or envelope from the Paper
Output Tray before continuously printing to avoid blurs and discoloration.
Important
z Put unused paper back into the package, and store them avoiding heat, humidity, and direct
sunlight.
z Do not touch the printed surface nor stack the printed sheets until the ink is fixed.
z If you select “Photo Paper” when copying, use the following paper types for best printing results:
GP-501, GP-502, PP-101, PP-201, SG-201.
Note
For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide onscreen manual.
z Media Types You Cannot Use
Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the machine to jam or malfunction. Additionally, when printing on A5
or smaller sized paper, do not use paper thinner than a postcard, including plain paper or
notepad paper cut to a small size.
z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 17 lb / 64 gsm)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 28
lb / 105 gsm)
z Picture postcards
z Postcards affixed with photos or stickers
z Any type of paper with holes
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.
14
Before Using the Machine
„ Loading Paper
Important
z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can
cause the paper to be jammed.
(A)
(B)
Note
z We recommend using genuine Canon photo media when printing photographs. For details on
the specialty media Canon provides for use with its various printers, see “Using Specialty
Media” on page 12.
When Printing on Plain Paper
z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,
we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: A4, B5, A5, Letter, and Legal
– Non-standard sizes: 2.17 x 3.58 inches to 8.5 x 26.6 inches/55.0 x 91.0 mm to 215.9 x 676.0
mm
Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)
z 100% recycled paper can be used.
z If you cut plain paper to 4" x 6" / 10 x 15 cm or 5" x 7" / 13 x 18 cm for a trial print, it can cause
paper jams.
1
Flatten the four corners of the paper before loading it.
Note
z Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
z If paper is curled, hold the opposing curled corners and gently bend them in the opposite
direction until the paper becomes completely flat. See “Paper is curled.” on page 51.
z To avoid curling, handle paper as follows.
– When you do not print, remove unused paper from the Rear Tray, put them back into the
package, and keep it on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.
Before Using the Machine
15
2
Prepare to load paper.
(1)
(1) Open the Paper Support, then pull out the
Paper Support Extension.
(2) Open the Paper Output Tray fully.
If it is not opened fully, an error may occur.
(3) Open the Output Tray Extension.
(4) Adjust the position of the Paper Thickness
Lever.
The Paper Thickness Lever switches the
clearance between the Print Head and
loaded paper to match the media type.
Set it to the right when printing on
envelopes or T-shirt transfers, and left when
printing on any other type of paper.
(4)
(3)
(2)
Note
If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
3
Load the paper.
(1)
(A)
(1) Load the paper in the Rear Tray with the print
side facing UP.
(2) Align the paper stack against the right side of
the Rear Tray.
(3) Pinch the Paper Guide and slide it against the
left side of the paper stack.
Do not slide the Paper Guide too strong. Paper
may not be fed properly.
(2)
(3)
* Do not load higher than the Load Limit
Mark (A).
4
Specify the page size and media type settings according to the loaded paper.
Note
z When performing copy direct printing without using a computer, select the size and type of the
loaded paper using the Operation Panel.
For details on settings, see “Making Copies” on page 20.
z When using the machine connected to a computer, select the size and type of the loaded paper
in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with
Macintosh” on page 23.
z The machine makes a rattling noise when paper is fed. Although it does not indicate machine
malfunction, if necessary, you may reduce the noises by specifying the Quiet Mode setting in
the printer driver. For details, refer to the PC Printing Guide on-screen manual for the printer
driver settings.
16
Before Using the Machine
„ Loading Envelopes
Use either European DL or US Comm. Env. #10-sized envelope.
With proper printer driver settings, the address will be printed according to the direction of
envelope.
Important
z You need to print from the computer to print on envelopes.
z Do not use the following envelopes:
– Envelopes with a double flap (or sticker flaps)
– Envelopes with an embossed or treated surface
– Envelopes with pressure seals
– Envelopes whose gummed flaps are already moistened and adhesive
1
Prepare the envelopes.
z Press down on all four corners and edges of the envelopes to flatten them.
z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite
direction.
z If the corner of the envelope flap is folded, flatten it.
z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope
flat and sharpen the crease.
Press the envelope flat, working from the middle to the edge.
* The above illustrations show a side view of the leading edge of the envelope.
Important
The envelopes may jam in the machine if they are not flat or the edges are not aligned.
Make sure that no curl or puff exceeds 0.1 inches / 3 mm.
Before Using the Machine
17
2
Load the envelopes.
(1) Load the envelope against the right side of the
Rear Tray.
Load with the address side facing UP and the
rear flaps DOWN on the left.
Up to 10 envelopes can be loaded at once.
(2) Pinch the Paper Guide and slide it against the
left side of the envelope.
Do not slide the Paper Guide too strong.
Envelopes may not be fed properly.
(B)
(2)
(1)
(3)
(A)
(A) Printing orientation
(B) Make sure the flaps are folded.
(3) Set the Paper Thickness Lever to the right.
Reset the Paper Thickness Lever to the left when you finish printing.
3
Specify the settings in the printer driver.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows®, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh®, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
Important
Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with
Macintosh” on page 23.
18
Before Using the Machine
„ Loading Small-Sized Paper
You can use 4" x 6" / 10 x 15 cm and 5" x 7" / 13 x 18 cm-sized papers.
Important
Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause
the paper to be jammed.
(A)
1
(B)
Load the paper.
(2)
(1) Load the small-sized paper against the right
side of the Rear Tray with the print side facing
UP.
(2) Pinch the Paper Guide and slide it against the
left side of the paper stack.
Do not slide the Paper Guide too strong.
Paper may not be fed properly.
(1)
(3)
(3) Set the Paper Thickness Lever to the left.
2
Specify the page size and media type settings according to the loaded paper.
Note
z When performing copy direct printing without using a computer, select the size and type of the
loaded paper using the Operation Panel.
For details on settings, see “Making Copies” on page 20.
z When using the machine connected to a computer, select the size and type of the loaded paper
in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with
Macintosh” on page 23.
Before Using the Machine
19
Copying
Making Copies
This section describes the basic procedure to make copies.
1
Turn on the machine.
See “Turning the Machine On and Off” on page 9.
2
Load paper.
See “Loading Printing Paper” on page 12.
3
Load the original on the Platen Glass (A).
See “Loading Original Documents” on page 11.
(A)
4
Specify the copy settings.
(1) Press the + button repeatedly to specify the number of copies (max. 20 copies).
Note
By pressing the + button repeatedly, F will be displayed on the LED. The number of copies will
be set as 20.
(2) Press the Paper button repeatedly to specify the page size and media type.
The Paper lamp indicates the selected page size and media type.
A4 or Letter Plain Paper / A4 or Letter Photo Paper / 4" x 6" Photo Paper
5
Press the Color button for color copying, or the Black button for black & white
copying.
Note
The machine makes a rattling noise when paper is fed. Although it does not indicate machine malfunction,
if necessary, you may reduce the noises by specifying the Quiet Mode setting in the printer driver. For
details, refer to the PC Printing Guide on-screen manual for the printer driver settings.
20
Copying
Changing the Copy Settings
„ Setting The Default Page Size
You can switch the size of paper loaded in the Rear Tray between A4 and Letter.
1
Press the Maintenance button repeatedly until d appears.
2
Press the Black button to select A4, or the Color button to select Letter.
Using Useful Copy Function
For details, refer to “Fit-to-Page Copying” in “Making Copies” of the User’s Guide on-screen manual.
Fit-to-Page Copying
Copying
21
Printing from Your Computer
This section describes procedure for basic printing.
Printing with Windows
1
Turn on the machine and load the paper in the machine.
See “Turning the Machine On and Off” on page 9 and “Loading Printing Paper” on page 12.
2
3
4
5
Create a document or open a file to print using an appropriate application software.
Select Print on the application software’s File menu.
Make sure that your machine’s name is
selected in Select Printer, and click
Preferences (or Properties).
Specify the required settings and click OK.
Note
For details on the printer driver functions, click Help or
Instructions to view the online help or the PC Printing
Guide on-screen manual. Instructions is only
displayed when the on-screen manuals are installed.
6
Click Print (or OK).
Note
z The machine makes a rattling noise when paper is fed. Although it does not indicate machine
malfunction, if necessary, you may reduce the noises by specifying the Quiet Mode setting in the
printer driver. For details, refer to the PC Printing Guide on-screen manual for the printer driver settings.
z If straight lines are misaligned or print quality is not satisfactory after installing the MP Drivers, you may
need to align the Print Head. Refer to “Aligning Print Head on the Computer” in the User’s Guide onscreen manual.
22
Printing from Your Computer
Printing with Macintosh
Note
When Using Mac OS X v.10.5.x
For details on how to use the machine on Mac OS X v.10.5.x, refer to the PC Printing Guide on-screen
manual.
1
Turn on the machine and load the paper in the machine.
See “Turning the Machine On and Off” on page 9 and “Loading Printing Paper” on page 12.
2
3
4
5
6
7
8
9
Create a document or open a file to print using an appropriate application software.
Select Page Setup on the application software’s File menu.
Make sure that your machine’s name is
selected in Format for.
Select the page size of the loaded paper in
Paper Size.
Click OK.
Select Print on the application software’s File menu.
Select Quality & Media in the pop-up menu.
Specify the required settings.
Note
For details on the printer driver functions, click
to
view the PC Printing Guide on-screen manual. If the
on-screen manuals are not installed, the PC Printing
Guide on-screen manual is not displayed even if
is
clicked.
10 Click Print.
Note
z The machine makes a rattling noise when paper is fed. Although it does not indicate machine
malfunction, if necessary, you may reduce the noises by specifying the Quiet Mode setting in the
printer driver. For details, refer to the PC Printing Guide on-screen manual for the printer driver settings.
z If straight lines are misaligned or print quality is not satisfactory after installing the MP Drivers, you may
need to align the Print Head. Refer to “Aligning Print Head on the Computer” in the User’s Guide onscreen manual.
Printing from Your Computer
23
Scanning Images
You can scan images from the machine to a computer without printing them and save them in
popular image types such as JPEG, TIFF, bitmaps, or PDF. If you are scanning printed text, you can
use the OCR (Optical Character Recognition) software to convert it to text data.
Scanning Methods
You can select from the various scanning methods.
z If You Want to Edit or Print the Scanned Images with MP Navigator EX
MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming.
You can also start application software from MP Navigator EX to edit or print the scanned
images.
For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.
You can also use the Operation Panel to open MP Navigator EX as well as open it using the
computer.
See “Opening MP Navigator EX Using the Operation Panel” on page 24.
z If You Want to Scan Originals with Advanced Settings with ScanGear
ScanGear enables you to scan originals with advanced settings such as the resolution.
For detailed operations of ScanGear, refer to the Scanning Guide on-screen manual.
Besides the above-mentioned methods, you can use a TWAIN- or WIA- (Windows Vista and
Windows XP only) compliant application software and the Control Panel (Windows Vista and
Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning
Guide on-screen manual.
„ Opening MP Navigator EX Using the Operation Panel
1
(Macintosh only) Prepare your computer before scanning.
This operation is not necessary for Mac OS X v.10.4.x. For details, refer to “Scanning
Methods” in the User’s Guide on-screen manual.
2
Turn on the machine.
See “Turning the Machine On and Off” on page 9.
3
Load the original document on the Platen Glass.
See “Handling the Original Document” on page 11.
4
Press the SCAN button.
The MP Navigator EX opens.
5
Scan documents with MP Navigator EX.
For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.
24
Scanning Images
Routine Maintenance
List of Maintenance Codes
To perform maintenance of the machine, press the Maintenance button repeatedly until the desired
code is displayed on the LED, then press the Black or Color button.
Maintenance
Code
Operation
See
Prints the nozzle check pattern.
“Printing the Nozzle Check Pattern” on
page 27
Performs Print Head Cleaning.
“Print Head Cleaning” on page 29
Performs Print Head Deep Cleaning.
“Print Head Deep Cleaning” on page 30
Prints the head alignment sheet.
“Aligning the Print Head” on page 31
Scans the head alignment sheet.
“Aligning the Print Head” on page 31
Prints the current head alignment
setting.
“Aligning the Print Head” on page 31
Cleans the paper feed roller.
“Cleaning the Paper Feed Roller (Roller
Cleaning)” on page 41
Cleans the bottom plate.
“Cleaning the Inside of the Machine
(Bottom Plate Cleaning)” on page 41
Routine Maintenance
25
When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are
probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then
perform Print Head Cleaning.
If print results are not satisfactory, performing Print Head Alignment may improve print quality.
Note
Before Performing Maintenance
z Make sure that a FINE Cartridge has not run out of ink. See “Getting the Ink Status Information” on
page 33.
z Make sure that a FINE Cartridge is installed properly. See “Replacing FINE Cartridges” on page 36.
z Make sure that the orange protective tape is removed from the bottom of a FINE Cartridge.
z If the error code is displayed on the LED, see “An Error Code Is Displayed on the LED” on page 44.
z Increase the Print Quality setting in the printer driver settings.
See “Print Results Not Satisfactory” on page 49.
Step 1
See “Printing the Nozzle Check Pattern” on page 27.
If lines are missing or if white streaks appear
After cleaning the Print
Head, print and examine
the nozzle check pattern.
Step 2
See “Print Head Cleaning” on page 29.
If the problem is not resolved after performing
Print Head Cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 30.
If the problem is not resolved after performing
Print Head Deep Cleaning twice
Step 4
See “Replacing a FINE Cartridge” on page 33.
Note
z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head position.
See “Aligning the Print Head” on page 31.
z You can also perform the maintenance operation from your computer. For details, refer to the PC
Printing Guide on-screen manual.
26
Routine Maintenance
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.
1
2
Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized
plain paper in the Rear Tray.
Open the Paper Output Tray, then open the Output Tray Extension.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
3
Print the nozzle check pattern.
(1) Press the Maintenance button repeatedly until A appears.
(2) Press the Black or Color button.
The machine prints a nozzle check pattern.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 28.
Routine Maintenance
27
Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and perform cleaning if necessary.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient.
See “Replacing a FINE Cartridge” on page 33.
1
Check the nozzle check pattern you printed.
(1)
(2)
(1) If lines of this pattern are missing, the print head nozzles need cleaning.
Example: When lines are missing (Black ink)
(2) If these patterns have white streaks, the print head nozzles need cleaning.
Example: When white streaks appear (Color ink)
2
When cleaning is necessary, perform Print Head Cleaning.
See “Print Head Cleaning” on page 29.
28
Routine Maintenance
Print Head Cleaning
Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.
1
2
Make sure that the machine is turned on.
Start Print Head Cleaning.
(1) Press the Maintenance button repeatedly until H appears.
(2) Press the Black or Color button.
Print Head Cleaning starts.
Do not perform any other operations until Print Head Cleaning finishes. This takes about
one minute.
3
Confirm the condition of the Print Head.
When Print Head Cleaning finishes, the LED returns to the standby mode.
Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 27.
Note
If the problem is not resolved after performing Print Head Cleaning twice, try Print Head Deep
Cleaning. See “Print Head Deep Cleaning” on page 30.
Routine Maintenance
29
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.
1
2
Make sure that the machine is turned on.
Start Print Head Deep Cleaning.
(1) Press the Maintenance button repeatedly until y appears.
(2) Press the Black or Color button.
Print Head Deep Cleaning starts.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes
about two minutes.
3
Confirm the condition of the Print Head.
(1) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 27.
(2) If the problem is not resolved, perform Print Head Deep Cleaning again.
(3) If this does not solve the problem, a FINE Cartridge may have run out of ink. Replace it
with a new one. See “Replacing a FINE Cartridge” on page 33.
30
Routine Maintenance
Aligning the Print Head
If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
1
2
Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized
plain paper in the Rear Tray.
Open the Paper Output Tray, then open the Output Tray Extension.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
3
Print the Print Head Alignment Sheet.
(1) Press the Maintenance button repeatedly until P appears.
Note
If you select L, the machine exits the process after printing the current head position
adjustment values.
(2) Press the Black or Color button.
The Print Head Alignment Sheet is printed.
4
Adjust the print head position.
(1) Check the printed patterns and fill in the
corresponding circle (
) with a dark pencil or
a black ink pen to select the number of the
pattern in column A that has the least
noticeable streaks.
Routine Maintenance
31
Note
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable white
streaks.
(A)
(B)
(C)
(D)
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
(2) Repeat the procedure until you finish selecting the pattern number for column L.
(3) Place the Print Head Alignment Sheet face-down on the Platen Glass.
When placing the Print Head Alignment Sheet, place the front side down and align the
upper left corner of it with the alignment mark as shown in the figure below.
(4) Make sure that U is displayed on the LED, then press the Black or Color button.
The Print Head Alignment Sheet is scanned and the print head is aligned automatically.
Note
z If adjustment is not done successfully, the error code is displayed on the LED. In this case,
start over from step 1 to print a new Print Head Alignment Sheet. For details, see “An Error
Code Is Displayed on the LED” on page 44.
z If the results of Print Head Alignment on the machine are not satisfactory, perform Print
Head Alignment on the computer. For details, refer to “Aligning Print Head on the
Computer” in the User’s Guide on-screen manual.
z To adjust columns M to R, you need to perform the print head alignment on your computer.
For details, refer to “Aligning Print Head on the Computer” in the User’s Guide on-screen
manual.
32
Routine Maintenance
Replacing a FINE Cartridge
This section explains the way to confirm the ink status and the procedure to replace FINE
Cartridges.
When ink runs out or other errors occur, an error code is displayed on the LED to inform you of the
error. See “An Error Code Is Displayed on the LED” on page 44 and confirm how to handle it.
When printing from your computer, error messages appear on your computer screen as well.
Note
z If there is no improvement with the quality of printing following such maintenance as Print Head
Cleaning, a FINE Cartridge is probably empty. When ink runs out, replace the FINE Cartridge.
The machine cannot print if the wrong type of FINE Cartridge is used.
z For information on the compatible FINE Cartridges, see the back cover of this guide.
„ Getting the Ink Status Information
You can confirm the status of FINE Cartridges in the following ways:
z “With the Ink Lamps” on page 33
z “With the Computer Screen” on page 34
Note
The ink level detector is mounted on the machine to detect the remaining ink level. The machine
considers as ink is full when a new FINE Cartridge is installed, and then starts to detect a
remaining ink level. If you install a used FINE Cartridge, the indicated ink level of it may not be
correct. In such case, refer to the ink level information only as a guide.
z With the Ink Lamps
Make sure that the LED is on the standby mode. You can confirm the status of each cartridge by
the ink lamps.
(A)
(B)
(C)
(A) Alarm lamp
(B) Black Ink lamp
(C) Color Ink lamp
Routine Maintenance
33
Ink is low. You can continue printing for a while, but we
recommend you to have a new FINE Cartridge available.
* The diagram on the left indicates the status of the Color FINE
Cartridge as an example.
(C)
(C) The Ink lamp lights.
z If “E, 1, 6” is displayed on the LED, ink has run out.
See “E, 1, 6” (Ink has run out.) in “An Error Code Is Displayed
on the LED” on page 44 and take appropriate action.
(A)
z If “E, 1, 3” is displayed on the LED, ink may have run out.
(C)
See “E, 1, 3” (Ink level cannot be detected.) in “An Error Code
Is Displayed on the LED” on page 44 and take appropriate
action.
* The diagram on the left indicates the status of the Color FINE
Cartridge as an example.
(A) The Alarm lamp lights.
(C) The Ink lamp flashes.
The function for detecting the remaining ink level is disabled.
* The diagram on the left indicates the status of the Color FINE
Cartridge as an example.
(C)
(C) The Ink lamp flashes.
z With the Computer Screen
You can confirm the status of each FINE Cartridge on the printer status monitor (Windows) and
Canon IJ Printer Utility (Macintosh).
(A)
(A) Confirm whether any symbols are displayed here.
34
Routine Maintenance
Ink is low. You can continue printing for a while, but we recommend you to have a
new FINE Cartridge available.
Ink has run out. See “E, 1, 6” (Ink has run out.) in “An Error Code Is Displayed on
the LED” on page 44 and take appropriate action.
Note
Message may be displayed during printing. Confirm the displayed message and take appropriate
action.
Follow the procedure below to open each of the confirmation screens.
1
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
2
Click View Printer Status on the Maintenance sheet.
To confirm the FINE Cartridge information, click the Ink Details menu.
Note
You can also display the printer status monitor by clicking Canon XXX Printer (where “XXX” is
your machine’s name) which appears on the taskbar during printing.
1
Open the Canon IJ Printer Utility.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
2
Select Ink Level Information in the pop-up menu.
To confirm the FINE Cartridge information, click Ink Details.
Routine Maintenance
35
„ Replacing FINE Cartridges
When FINE Cartridges run out of ink, replace them using the following steps.
Important
Handling FINE Cartridges
z Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge. The machine
may not print out properly if you touch it.
(A)
(B)
z
z
z
z
(A) Electrical Contacts
(B) Print Head Nozzles
To maintain optimal printing quality, we recommend the use of specified Canon brand FINE
Cartridges.
Refilling ink is not recommended.
Once you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE
Cartridges removed.
Replace empty cartridges with new ones. If you insert FINE Cartridges that has been removed
once, the machine may not print out properly due to some reasons such as clogging of the
nozzles.
Furthermore, with such cartridges, the Low Ink Warning may not be displayed properly.
Once a FINE Cartridge has been installed, do not remove it from the machine and leave it out in
the open. This will cause the FINE Cartridge to dry out, and the machine may not operate
properly when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within
six months of first use.
Note
z If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in
whichever ink remains, only for a while. However the print quality may be reduced compared to
when printing with both cartridges. Canon recommends to use new FINE cartridges in order to
obtain optimum qualities.
Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If
either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and
the machine cannot print.
For information on how to configure this setting, refer to the PC Printing Guide on-screen
manual.
z Color ink may be consumed even when printing a black-and-white document or when black-and
white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may
be necessary to maintain the machine’s performance.
36
Routine Maintenance
1
2
Open the Paper Output Tray.
Make sure that the machine is turned on, lift
the Scanning Unit (Cover), then pull the
Scanning Unit Support (A) down into place.
The FINE Cartridge Holder moves to the left.
(A)
Caution
z Do not hold the FINE Cartridge Holder to stop or move it.
z Do not touch the metallic parts or other parts inside the machine.
Important
If the Scanning Unit (Cover) is left open for more than 10 minutes, the FINE Cartridge Holder
moves to the right. Close and reopen the Scanning Unit (Cover) to return the holder to the left.
3
Remove the empty FINE Cartridge.
(1) Push down the FINE Cartridge.
(1)
(2) Remove the FINE Cartridge.
Important
z Handle FINE Cartridges carefully to avoid staining
clothing or the surrounding area.
z Discard empty FINE Cartridges according to the
local laws and regulations regarding disposal of
consumables.
(2)
Routine Maintenance
37
4
Prepare the replacement FINE Cartridge.
(1) Unpack a new FINE Cartridge and remove the
orange protective tape (A) gently.
Important
z Shaking FINE Cartridges may cause ink to spill out
and stain clothing or the surrounding area. Handle
FINE Cartridges carefully.
z Be careful not to stain your clothes and hands with
ink on the removed protective tape.
z Do not reattach the protective tape once you have
removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.
z Do not touch the electrical contacts or Print Head
Nozzles on a FINE Cartridge. The machine may not
print out properly if you touch it.
5
(A)
Install the FINE Cartridge.
(1) Insert a new FINE Cartridge all the way into
the appropriate slot.
The Black FINE Cartridge should be installed
into the left slot ( B ) and the Color FINE
Cartridge should be into the right slot ( C ).
B
C
(1)
(2) Push up the FINE Cartridge until it clicks into
place.
Important
The machine cannot be used unless both the FINE
Cartridges are installed.
(2)
38
Routine Maintenance
6
Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its
original position, and then gently close the Scanning Unit (Cover).
Caution
Be sure to hold the Scanning Unit (Cover) firmly, and be careful not to get your fingers caught.
Note
z If the error code is still displayed after the Scanning Unit (Cover) is closed, see “An Error Code
Is Displayed on the LED” on page 44.
z When you start printing after replacing the FINE Cartridge, Print Head Cleaning is performed
automatically. Do not perform any other operations until Print Head Cleaning finishes.
z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head
position.
See “Aligning the Print Head” on page 31.
Keeping the Best Printing Results
To avoid drying of the Print Head and clogging of the nozzles, note the following.
Note
z Ink may blur depending on the paper in the following cases:
– Printed area is traced with a highlight pen or paint-stick.
– Printed area is stained with water or sweat.
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed
properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 26.
„ When You Turn Off the Machine
Follow the procedure below to turn off the machine.
(1) Press the ON button to turn off the machine.
(2) Confirm that the Power lamp has gone out.
This takes a few seconds or as long as around 30 seconds.
(3) Unplug the power plug from the wall outlet.
If you are using a power outlet strip, you can switch it off instead.
When you press the ON button to turn off the machine, the machine automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power plug or
switch off the power outlet strip before the Power lamp goes out, this capping will not be done
properly, causing the Print Head to dry and clog.
„ When You Are Not Using the Machine for a Long Time
When you are not using the machine for a long time, print or copy in both black & white and in
color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print
Head.
Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.
If you have not used the machine for a long time, print out the nozzle check pattern to check the
print head condition before printing. See “Printing the Nozzle Check Pattern” on page 27.
Routine Maintenance
39
Cleaning Your Machine
This section describes the cleaning procedure that is needed to maintain your machine.
Caution
z Do not use tissue paper, paper towels, or similar materials for cleaning so as not to scratch the surface.
Paper tissue powders or fine threads may remain inside the machine and cause problems such as
Print Head blockage and poor printing results. Make sure to use a soft cloth.
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the machine, as this may cause a malfunction or damage the machine’s surface.
„ Wiping Off Dirt on the Machine
Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
Caution
z Be sure to turn off the power and disconnect the power plug before cleaning the machine.
z Do not use tissue paper, rough-textured cloth, or similar materials, as this may scratch the
surface.
„ Cleaning the Platen Glass and Document Cover
With a clean, soft, lint-free cloth, wipe the Platen Glass (A) and the inner side of the Document
Cover (white sheet) (B) gently. Make sure not to leave any residue, especially on the Platen
Glass.
Caution
Be sure to turn off the power and disconnect the power plug before cleaning the machine.
Important
The inner side of the Document Cover (white sheet) (B) is easily damaged, so wipe it gently.
Note
If the Document Cover comes off, see “The Document Cover Comes Off” on page 58 and
attach it.
(B)
(A)
40
Routine Maintenance
„ Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear
the roller, so perform this only when necessary.
1
2
3
Make sure that the machine is turned on, and then remove any paper from the
Rear Tray.
Open the Paper Output Tray, then open the Output Tray Extension.
Clean the paper feed roller.
(1) Press the Maintenance button repeatedly until b appears.
(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.
4
5
Repeat step 3 twice.
Make sure that the paper feed roller stops rotating, then load three or more sheets
of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
6
Repeat step 3 three times.
The paper cleans the paper feed roller as it feeds through the machine.
If the problem is not resolved, turn off the machine, unplug the power plug, and then wipe the
paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab
or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers;
rotate it with the cotton swab. If this does not solve the problem, contact your Canon service
representative.
(A)
„ Cleaning the Inside of the Machine (Bottom Plate Cleaning)
This section describes how to clean the inside of the machine. If the inside of the machine
becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
Important
Do not perform any other operation while the bottom plate is being cleaned.
Routine Maintenance
41
1
2
3
4
Make sure that the machine is turned on, and then remove any paper from the
Rear Tray.
Open the Paper Output Tray, then open the Output Tray Extension.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Load this and only this sheet of paper in the
Rear Tray with the open side facing up.
(A)
Set the Paper Thickness Lever to the left. For
details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
5
Perform bottom plate cleaning.
(1) Press the Maintenance button repeatedly until
J appears.
(A) Load the paper after unfolding it.
(2) Press the Black or Color button.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.
If the problem is not resolved after performing Bottom Plate Cleaning twice, the protrusions
inside the machine may be stained. Clean them according to instructions. See “Cleaning the
Protrusions Inside the Machine” on page 42.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
„ Cleaning the Protrusions Inside the Machine
If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton
swab or the like.
Caution
Be sure to turn off the power and disconnect the power plug before cleaning the machine.
42
Routine Maintenance
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the
machine.
Note
This section mainly describes the methods of machine operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 60.
z “An Error Code Is Displayed on the LED” on page 44
z “LED Cannot Be Seen At All” on page 46
z “Cannot Install the MP Drivers” on page 47
z “Cannot Connect to Computer Properly” on page 48
z “Print Results Not Satisfactory” on page 49
z “Print Results Not Satisfactory When Copying” on page 52
z “Printing Does Not Start” on page 53
z “Paper Does Not Feed Properly” on page 53
z “Paper Jams” on page 55
z “Message Appears on the Computer Screen” on page 56
z “The Document Cover Comes Off” on page 58
z “Scanning Problems” on page 58
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the machine is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.
The message may vary depending on the version of your operating system.
Troubleshooting
43
An Error Code Is Displayed on the LED
If an error code is displayed on the LED, take the corresponding action described below.
„ Alarm Lamp Is Lit Orange
When a printer error occurs, the Alarm lamp is lit orange. The number displayed on the LED
indicates the type of error that has occurred. Check the error code displayed on the LED and
take the appropriate action to correct the error.
E and number (error code) are alternately displayed on the LED.
Error Code
Cause
Action
E, 2
The machine is out of
paper. / Paper does not
feed.
Reload the paper correctly and press the Black or Color button.
E, 3
Paper Output Tray is
closed. / Paper jam.
If the Paper Output Tray is closed or not opened fully, open it fully. The
machine resumes printing.
If opening the Paper Output Tray fully does not resolve the problem, the
paper may be jammed. Remove the jammed paper, reload paper properly
in the machine, and then press the Black or Color button. See “Paper
Jams” on page 55.
E, 4/
E, 5
The FINE Cartridge
cannot be recognized.
The FINE Cartridge may not be installed properly, or the Cartridge may not
be compatible with this machine. Open the Scanning Unit (Cover), and
then make sure that the FINE Cartridges are installed properly and that the
installed FINE cartridges are compatible with the machine.
If the error is not resolved, the Print Head may be damaged. Contact your
Canon Service representative.
E, 7
FINE Cartridge is not
installed in the correct
position.
Make sure that each FINE Cartridge is installed in the correct position.
See “Replacing a FINE Cartridge” on page 33.
E, 8
Ink absorber is almost
full.
The machine has a built-in ink absorber to hold the ink used during Print
Head Cleaning, for example.
This error code indicates that the ink absorber is nearly full.
Press the Black or Color button to cancel the error so you can continue
printing.
However, because printing is disabled once the ink absorber becomes
completely full and until the ink absorber is replaced, you are
recommended to contact your Canon service representative as early as
possible. (You will need to replace a particular part of the machine.)
44
Troubleshooting
Error Code
E, 1, 3
Cause
Ink level cannot be
detected.
Action
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the
ink level cannot be correctly detected.
If you want to continue printing without this function, press the Stop/Reset
button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to
obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or
trouble caused by continuation of printing under the ink out condition.
Note
If the function for detecting the remaining ink level is disabled, the
followings are observed:
z On the machine, the ink lamp flashes.
z On the printer status monitor (Windows) and Canon IJ Printer Utility
(Macintosh), the FINE Cartridge is displayed in gray.
See “Getting the Ink Status Information” on page 33.
E, 1, 4
The FINE Cartridge
cannot be recognized.
The FINE Cartridge may not be compatible with this machine. Install the
appropriate FINE Cartridge. See “Replacing a FINE Cartridge” on page 33.
E, 1, 5
The FINE Cartridge
cannot be recognized.
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Cover) and install the FINE Cartridge properly.
If the error is not resolved, the FINE Cartridge may be damaged. Contact
your Canon Service representative.
E, 1, 6
Ink has run out.
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Cover).
If printing is in progress and you want to continue printing, press the Stop/
Reset button for at least 5 seconds with the ink cartridge installed. Then
printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The
resulting print quality is not satisfactory, if printing is continued under the ink
out condition.
Note
If the function for detecting the remaining ink level is disabled, the
followings are observed:
z On the machine, the ink lamp flashes.
z On the printer status monitor (Windows) and Canon IJ Printer Utility
(Macintosh), the FINE Cartridge is displayed in gray.
See “Getting the Ink Status Information” on page 33.
E, 2, 0
The size of the document
cannot be correctly
detected or the document
is too small when the Fitto-Page copying is
selected. / Scanning the
Print Head Alignment
Sheet has failed.
z The size of the document cannot be correctly detected or the document
is too small when the Fit-to-Page copying is selected.
Make sure the document meets the requirements and correctly loaded
on the Platen Glass. Then reload the document and press the Black or
Color button.
See “Loading Original Documents” on page 11.
z Scanning the Print Head Alignment Sheet has failed. Make sure all
required boxes on the head alignment sheet are filled in, and that the
sheet is set in the correct position and orientation on the Platen Glass.
If the error is not resolved, connect the machine to the computer and
align the Print Head on the printer driver. For details, refer to “Aligning
Print Head on the Computer” in the User’s Guide on-screen manual.
Troubleshooting
45
„ Power Lamp Flashes Green and Alarm Lamp Flashes Orange
Alternately
The Power and Alarm lamps flash alternately as shown below.
Disconnect the USB cable from the machine, turn the machine off, then unplug the machine from
the power supply. Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact your Canon Service representative.
Error Code
E, 2, 2
Cause
Action
The FINE Cartridge
Holder does not move.
Cancel printing, turn off the machine, then remove the protective material
from the FINE Cartridge Holder or paper jam that is preventing the FINE
Cartridge Holder from moving.
Caution
Be careful not to touch the components inside the machine. The machine
may not print out properly if you touch it.
E, 2, x
E, 3, x
E, 4, x
An error requiring
servicing might have
occurred.
Turn off the machine, and unplug the power plug of the machine from the
power supply. Then, plug the power plug of the machine back in, and turn
on the machine again. If the same error occurs, contact your Canon
Service representative.
LED Cannot Be Seen At All
Cause
The machine is not powered on or the
LED is in the screen-saver mode.
46
Action
z If the Power lamp is off
The machine is not powered on. Connect the power plug and press the ON
button. The machine will power on and the LED will light.
z If the Power lamp is lit
The LED may be in the screen-saver mode. On the Operation Panel, press a
button other than the ON button.
Troubleshooting
Cannot Install the MP Drivers
Cause
Action
If you were unable to proceed beyond the Printer Connection screen, follow
the procedure below to reinstall the MP Drivers.
Unable to proceed beyond the Printer
Connection screen.
Note
In Windows Vista, “The printer is not detected. Check the connection.” may
be displayed depending on the computer you use. In this case, wait for a while.
If you still cannot proceed to the next step, follow the procedure below to
reinstall the MP Drivers.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit, then remove the CD-ROM.
(5)Turn the machine off.
(6)Restart your computer.
(7)Make sure you have no application software running.
(8)Follow the procedure described in your setup sheet to reinstall the MP
Drivers.
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon
on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
(1)Double-click the CD-ROM icon
on your desktop to start installation.
Note
If the CD-ROM icon is not displayed, try the followings:
z Remove the CD-ROM from your computer, then insert it again.
z Restart your computer.
If the icon is still not displayed, try different discs and see if they are displayed. If
other discs are displayed, there is a problem with the Setup CD-ROM. Contact a
Canon Service representative.
Troubleshooting
47
Cause
Installation procedure not followed
correctly.
Action
Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart
your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide
on-screen manual.
Note
If the installer was forced to be terminated due to a Windows error, the system
may be in an unstable condition and you may not be able to install the MP
Drivers. Restart your computer before reinstalling.
Cannot Connect to Computer Properly
„ Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does
Not Work
Cause
Your system environment is not fully
compatible with Hi-Speed USB.
Action
If your system environment is not fully compatible with Hi-Speed USB, the
machine will operate at a lower speed provided under USB 1.1. In this case, the
machine operates properly but printing or scanning speed may slow down due
to communication speed.
Check the following to ensure that your system environment supports Hi-Speed
USB connection.
z The USB port on your computer supports Hi-Speed USB connection.
z The USB cable, and the USB hub if you are using one, support Hi-Speed
USB connection.
Be sure to use a certified Hi-Speed USB cable. We recommend the cable to
be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports Hi-Speed USB connection.
Obtain and install the latest update for your computer.
z The Hi-Speed USB driver operates properly.
Obtain the latest version of the Hi-Speed USB driver compatible with your
hardware and install it on your computer.
Important
For details on Hi-Speed USB of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.
„ “This device can perform faster” Message Is Displayed
Cause
Your system environment is not fully
compatible with Hi-Speed USB.
48
Action
Your system environment is not compatible with Hi-Speed USB.
See “Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does Not
Work” on page 48.
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors,
confirm the paper and print quality settings first.
z Check1: Do the page size and media type settings match the size and
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In
borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
z Check2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or
uneven colors, increase the print quality setting and try printing again.
The method to confirm the paper and print quality settings differs depending on what you do with
your machine.
To copy by operating the
machine
Confirm by using the Operation Panel on the machine. See
“Making Copies” on page 20.
To print from a computer
Confirm by using the printer driver.
Refer to the PC Printing Guide on-screen manual.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below:
z “Colors Are Unclear” on page 49
z “Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned”
on page 50
z “White Streaks” on page 50
z “Printed Paper Curls or Has Ink Blots” on page 50
z “Printed Surface Is Scratched/Paper Is Smudged” on page 51
z “Colors Are Uneven or Streaked” on page 52
„ Colors Are Unclear
Note
Printed colors may not match screen colors due to basic differences in the methods used to produce
colors.
Color control settings and environmental differences can also affect how colors appear on the screen.
Cause
Color correction is not enabled.
Action
When printing photographs or other graphics, enabling color correction may
improve color.
Refer to “Print Results Not Satisfactory” in the User’s Guide on-screen manual.
Troubleshooting
49
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight
Lines Are Misaligned
Cause
The media is loaded with the wrong
side facing upwards.
Action
When using paper with one printable surface, make sure the paper is loaded
with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with
reduced quality.
Refer to the instruction manual supplied with the paper for detailed information
on the printable side.
FINE Cartridge is not installed properly. Remove the FINE Cartridge, then reinstall it.
The print result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
(A)
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and
perform any necessary maintenance operation.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. Make sure to align the Print Head after you install it.
See “Aligning the Print Head” on page 31 to perform Print Head Alignment using
the Operation Panel.
„ White Streaks
Cause
Print Head nozzles are clogged.
Action
See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and
perform any necessary maintenance operation.
„ Printed Paper Curls or Has Ink Blots
Cause
Paper is too thin.
50
Action
When printing data with high color saturation such as photographs or images in
deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Media Types You Cannot Use” on page 14.
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
Cause
Action
Printing on inappropriate type of paper.
z Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 14 to make sure that the paper
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 51 to correct paper curl.
z When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to “Printing Area” in the User’s Guide on-screen manual.
Paper is curled.
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the
paper to curl. If this happens, load the paper with the other side facing up. It
may resolve the problem.
We recommend putting unused paper back into the package and keep them
on a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use
such paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of
plain paper to avoid staining or scratching the surface.
(2)Roll up the paper in a direction opposite to paper curl as seen below.
(1)
(2)
(A)
(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2
to 5 mm (B) in height.
(A)
(B)
We recommend printing curl-corrected paper one sheet at a time.
Note
Depending on the media type, the paper may be smudged or may not be fed
properly even if it is not curled.
In such case, follow the procedure described above in “For Other Paper” to curl
the paper before printing.
This may improve the print result.
Inappropriate Paper Thickness Lever
setting.
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.
See “Paper Handling” on page 13.
Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the machine is more likely to get
dirty due to the wider clearance between the print head and the loaded paper.
It may also reduce print quality.
Troubleshooting
51
Cause
Action
Printing beyond the recommended
printing area.
If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the User’s
Guide on-screen manual.
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 41.
Inside of the machine is dirty.
When performing duplex printing, if the specified page size does not match the
actual size of paper loaded in the Rear Tray, the inside will become stained with
ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate
Cleaning)” on page 41.
Note
To prevent the inside of the machine from getting stained, set the page size
correctly.
Printing graphics with the intensity
setting set too high.
Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.
When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.
„ Colors Are Uneven or Streaked
Cause
Action
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and
perform any necessary maintenance operations.
Print Head is misaligned.
See “Aligning the Print Head” on page 31 to perform Print Head Alignment using
the Operation Panel.
Print Results Not Satisfactory When Copying
Cause
Action
The original document is not loaded
correctly.
Check that the original is loaded correctly on the Platen Glass.
See “Loading Original Documents” on page 11.
The original document is not loaded
with the side to be copied faced down.
When loading the original on the Platen Glass, the side to be copied should be
faced down.
The original document is a printout
from this machine.
Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly from your computer.
The Platen Glass or the inner side of
the Document Cover is dirty.
Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning the Platen Glass and Document Cover” on page 40.
If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 49.
52
Troubleshooting
Printing Does Not Start
Cause
Unnecessary print jobs are left in
queue. / Computer problems.
Action
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5)When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
(2)Select the print job to delete and click
.
The print jobs are deleted.
The machine is not ready.
Check if the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.
Note
When printing large data such as a photo or graphics, it may take longer to start
printing.
Paper Does Not Feed Properly
Cause
Action
Printing on inappropriate type of paper.
Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 14 to make sure that the paper
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 51 to correct paper curl.
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 41.
Paper not loaded properly.
Make sure of the following when you load paper in the machine.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against
the right side of the Rear Tray and slide the Paper Guide so that it just
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 15.
Troubleshooting
53
Cause
Action
Too much paper loaded.
Make sure that the paper stack does not exceed the paper support load limit.
However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of
the paper support load limit.
For details on loading paper, see “Loading Paper” on page 15.
Foreign object in the Rear Tray.
Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded
properly.
z When printing on envelopes, see “Loading Envelopes” on page 17, and
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait
orientation. If the envelopes are placed in landscape orientation, they will not
feed properly.
z Set the Paper Thickness Lever to the right.
54
Troubleshooting
Paper Jams
Important
When you turn off the machine to remove the jammed paper, cancel the print job before turning off the
machine. See “Printing from Your Computer” in the User’s Guide on-screen manual.
Cause
Action
Paper jammed in the Paper Output Slot
or the Rear Tray.
Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine
off, open the Scanning Unit (Cover) and remove the paper.
* Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Cover), and turn the
machine back on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The
paper will be ejected automatically.
(2)Reload the paper in the machine, and press the Black or Color button on
the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 12.
z When reloading the paper in the machine, see “Paper Does Not Feed
Properly” on page 53 to confirm that you are using the correct paper and are
loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.
Troubleshooting
55
Message Appears on the Computer Screen
„ Service Error 5100 Is Displayed
Cause
Movement of the FINE Cartridge
Holder is blocked.
Action
Cancel printing from your computer, turn off the machine. Then clear the paper
jam or foreign object that is preventing the FINE Cartridge Holder from moving.
Important
Be careful not to touch the components inside the machine. The machine may
not print out properly if you touch it.
„ Writing Error/Output Error/Communication Error
Cause
The machine is not ready.
Action
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For
details on how to resolve the error, see “An Error Code Is Displayed on the LED”
on page 44.
The machine is not connected properly. Make sure that the USB cable is securely plugged into the machine and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Printer port setting does not match the
computer’s interface connecting the
machine.
Check the printer port settings.
* In the following instruction, “XXX” signifies your machine’s name.
(1)Log into a user account with the administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX icon, then select Properties.
(4)Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where “n” is a number) with Canon
XXX Printer appearing in the Printer column is selected for Print to the
following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port
setting according to the interface you are using.
MP Drivers are not installed properly.
The MP Drivers may not be installed properly. Uninstall them following the
procedure described in the PC Printing Guide on-screen manual and reinstall
them following the procedure described in your setup sheet.
56
Troubleshooting
„ Error Number: 300 Is Displayed
Cause
Action
The machine is not ready.
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For
details on how to resolve the error, see “An Error Code Is Displayed on the LED”
on page 44.
Machine is not connected properly.
Make sure that the USB cable is securely plugged into the machine and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Your machine is not selected in Printer
on the Print dialog box.
Select your machine’s name in Printer on the Print dialog box.
If your machine’s name does not appear in Printer, follow the procedure below
to check that the driver for your machine is installed to your computer.
(1)Select Print & Fax Preferences in Printer.
In Mac OS X v.10.3.9, select Edit Printer List in Printer.
(2)Check that your machine’s name is displayed in the list of printers and that
the check box is selected.
(3)If your machine’s name is not displayed, click Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in your setup
sheet to reinstall the MP Drivers.
„ Error Number: 1700/1710 Is Displayed
Cause
The ink absorber is almost full.
Action
See “E, 8” (Ink absorber is almost full.) in “An Error Code Is Displayed on the
LED” on page 44.
„ Ink Info Number: 1688 Is Displayed
Cause
Ink has run out.
Action
See “E, 1, 6” (Ink has run out.) in “An Error Code Is Displayed on the LED” on
page 44.
„ Ink Info Number: 1686 Is Displayed
Cause
Ink level cannot be detected.
Action
See “E, 1, 3” (Ink level cannot be detected.) in “An Error Code Is Displayed on
the LED” on page 44.
Troubleshooting
57
The Document Cover Comes Off
Cause
The Document Cover was opened too
hard.
Action
If the Document Cover is opened too hard, it may come off. Reattach it
according to the following procedure.
(1)Insert the protrusion on one side of the Document Cover hinge into the
holder.
(2)Hold the middle of the Document Cover and press down above the second
protrusion as shown in the figure below to reattach the Document Cover.
Scanning Problems
„ ScanGear Won’t Start
Cause
The scanner driver (ScanGear) is not
installed.
Action
Follow the procedure described in your setup sheet to reinstall the MP Drivers.
„ Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
58
Troubleshooting
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready
for use.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After following instructions in your setup sheet, we recommend you read this
guide to familiarize yourself with the basic operation of some of the main
functions that can be performed on your machine.
On-screen Manuals
User’s Guide
Read this guide when starting to use the machine.
If the Quick Start Guide does not provide you enough information please refer to
the User’s Guide which can be installed from the Setup CD-ROM. This guide
provides detailed instructions for:
z copying
z printing from your computer
z scanning
Additional guides are also available for advanced features.
Scanning Guide
Refer to this guide for full instructions on scanning operation and settings.
PC Printing Guide
Refer to this guide for full instructions on printer driver setting.
PC Photo Printing Guide
Refer to this guide for instructions on using the various application software
included on the Setup CD-ROM.
Appendix
59
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen
Manual (where “XXX” is your machine’s name).
System Requirements
Browser: Windows HTML Help Viewer
Note
z Microsoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or
Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.
To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your
machine’s name) on the desktop.
System Requirements
Browser: Help Viewer
Note
z The on-screen manual may not be displayed properly depending on your operating system. We
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and
install it.
60
Appendix
Solution Menu (Windows Only)
This menu screen helps you to easily launch bundled applications or on-screen manuals.
Also, you can easily access useful web sites to get tips on how to use your machine.
Experience how easy it is to launch menu items by using the menu screen that appears
automatically when your computer starts up.
For details, refer to the Introduction to Solution Menu on-screen manual.
My Printer (Windows Only)
This application helps you to operate this machine.
Use this application to open the printer driver or the status monitor screen and confirm or change
both the printer settings or status.
Also, this application has a menu to provide troubleshooting tips when problems arise.
Double-click the icon on the desktop and experience how easy operating the machine can be.
Appendix
61
Specifications
General Specifications
Printing resolution (dpi)
4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface
Hi-Speed USB*
* A computer that complies with Hi-Speed USB standard is required. Since the HiSpeed USB interface has full backward compatibility with USB Full-Speed (USB 1.1),
it can be used at USB Full-Speed (USB 1.1).
Print width
8 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level
Approx. 42 dB (A)
* When printing in the default print quality mode on Photo Paper Plus Glossy II.
Operating environment
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environment
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply
AC 100-240 V, 50/60 Hz
Power consumption
Printing (Copy): Approx. 13 W
Standby (minimum): Approx. 1.1 W
OFF: Approx. 0.8 W
External dimensions
Approx. 17.7 (W) x 13.9 (D) x 6.7 (H) inches /
Approx. 451 (W) x 353 (D) x 169 (H) mm
* With the Paper Support and Paper Output Tray retracted.
Weight
Approx. 5.8 kg (Approx. 12.8 lb.)
* With the FINE Cartridges installed.
Canon FINE Cartridges
Nozzles:
Black: 320 nozzles
Cyan/Magenta/Yellow: 384 x 3 nozzles
Multiple copy
1 - 9, 20 pages
Scanner driver
TWAIN / WIA (Windows Vista and Windows XP only)
Maximum scanning size
A4/Letter, 8.5" x 11.7" / 216 x 297 mm
Scanning resolution
Optical resolution (horizontal x vertical) max: 600 dpi x 1200 dpi
Interpolated resolution max: 19200 dpi x 19200 dpi
Gradation (Input/Output)
16bit/8bit
48bit/24bit (RGB each 16bit/8bit)
Copy Specifications
Scan Specifications
62
Appendix
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here.
Operating System
Processor
RAM
Windows Vista
1 GHz processor
512 MB
Windows XP SP2
300 MHz processor
128 MB
Windows 2000 Professional SP4
300 MHz processor
128 MB
Note: Operation can only be guaranteed on a
PC with Windows Vista, XP or 2000 preinstalled.
Mac OS X v.10.5
Intel processor, PowerPC G5, PowerPC G4
(867 MHz or faster)
512 MB
Mac OS X v.10.4
Intel processor, PowerPC G5,
PowerPC G4, PowerPC G3
256 MB
Mac OS X v.10.3.9
PowerPC G5, PowerPC G4, PowerPC G3
128 MB
Note: Hard Disk must be formatted as Mac OS
Extended(Journaled) or Mac OS Extended.
Browser
Internet Explorer 6.0 or later
Safari
Hard Disk Space
650 MB
Note: For bundled software installation.
750 MB
Note: For bundled software installation.
CD-ROM Drive
Required
Display
XGA 1024 x 768
z Some functions may not be available with Windows Media Center.
z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon
inkjet printer.
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be
installed. The on-screen manual may not be displayed
properly depending on your operating system or Internet
Explorer version. We recommend that you keep your
system up to date with Windows Update.
Browser: Help Viewer
Note: The on-screen manual may not be displayed properly
depending on your operating system or Help Viewer
version. We recommend that you keep your system up to
date with Software Update.
Specifications are subject to change without notice.
Appendix
63
Legal Limitations on Use of Your Product and Use of
Images
It may be unlawful to make copies of, scan, print, or use reproductions of the following documents.
The list provided is non-exhaustive. When in doubt, check with a legal representative in your
jurisdiction.
z Paper money
z Traveler’s checks
z Money orders
z Food stamps
z Certificates of deposit
z Passports
z Postage stamps (canceled or uncanceled)
z Immigration papers
z Identifying badges or insignias
z Internal revenue stamps (canceled or uncanceled)
z Selective service or draft papers
z Bonds or other certificates of indebtedness
z Checks or drafts issued by governmental
agencies
z Stock certificates
z Motor vehicle licenses and certificates of title
64
Appendix
z Copyrighted works/works of art without
permission of copyright owner
Users in the U.S.A.
„ Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10320
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
„ Canon U.S.A., INC. LIMITED WARRANTY --- (U.S.A. Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and
service (a) for a period of ninety (90) days from the date of original purchase when delivered to you
in new condition in its original container or (b) for 30 days from the date of original purchase for
refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized
Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a
refurbished Product, as determined by the Canon USA repair facility or the ASF.
Warranty repair or replacement shall not extend the original warranty period of the Product. A dated
proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will
satisfy this requirement. This warranty does not cover any accessories, or any consumables, such
as paper or ink cartridges, as to which there shall be no warranty or replacement.
Appendix
65
This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the
manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by
you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating
or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s
manual or other documentation, or services performed by someone other than a Canon USA
repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and
abrasions will be presumed to have resulted from misuse, abuse or failure to operate the
Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including nonCanon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause
abnormally frequent service calls or service problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE
AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
66
Appendix
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
z
Toll-free live technical support Monday-Friday (excluding holidays) at 1-800-828-4040
z
Telephone Device for the Deaf (TDD-1-866-251-3752)
z
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the
enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product
must be returned in the shipping carton in which the replacement Product was packed and
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS
WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product you
receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only
during the express limited-warranty period for your Product and only in the continental United
States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
Appendix
67
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
©2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.
68
Appendix
Index
A
Appendix 59
B
Before Using the Machine 6
C
Canon U.S.A., INC. LIMITED WARRANTY - U.S.A.
only 65
Cleaning
exterior 40
inside 41
platen glass and document cover 40
protrusions inside the machine 42
roller 41
Copying 20
E
Windows 22
R
Replacing a FINE Cartridge 33
ink status information 33
Routine Maintenance 25
S
Safety Precautions 3
Scanning Images 24
Specialty Media 12
Specifications 62
T
Troubleshooting 43
Turning off the Machine 9
Turning on the Machine 9
Error Code 44
H
Handling the Original Document 11
L
Legal Limitations on Use of Your Product and Use
of Images 64
Loading Original Documents 11
Loading Printing Paper
envelopes 17
paper 15
recommended paper and requirements 13
small-sized paper 19
M
Maintenance Codes 25
Media
cannot use 14
specialty 12
Media Type 13
N
Nozzle Check Pattern
examining 28
printing 27
O
Operation Panel 7
P
Print Head
aligning 31
cleaning 29
deep cleaning 30
Printing from Your Computer
Macintosh 23
Index
69
70
Getting Help from Canon
Ordering Information
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the inside of the product): _____________________________________
Model Number (located on the top of the product): _______________________________________
PG-30 Black
CL-31 Color
PG-40 Black
CL-41 Color
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1. Online Support — www.canontechsupport.com
For comprehensive self-help in an interactive environment, the place to start is our helpful
tech support Web site. In addition, the latest driver downloads, answers to frequently asked
questions, product information, and “where to buy” instructions are found here. For individual
attention, try emailing our friendly technical support representatives, trained to communicate
quick, easy, and logical solutions within 24 hours.
2. Toll-Free Live Tech Support
This option provides live telephone technical support, free of service charges, Monday-Friday
(excluding holidays), during the warranty period. Telephone Device for the Deaf (TDD)
support is available at (1-866-251-3752).
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
* Support program specifics are subject to change without notice.
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.canonestore.com.
Order #
1899B002
1900B002
0615B002
0617B002
Photo All-In-One
series
Quick Start Guide
The following FINE Cartridges are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1498-V01
XXXXXXXX
© CANON INC. 2008
PRINTED IN VIETNAM