Dell M6400 Specifications

book.book Page 1 Monday, September 8, 2008 11:51 AM
Dell Precision™ M6400
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the Dell Technology Guide at support.dell.com.
Model PP08X
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
If you purchased a Dell™ n Series computer, any references in this document to
Microsoft® Windows® operating systems are not applicable.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dell Precision, the YOURS IS HERE logo, Wi-Fi
Catcher, and DellConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by
Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark, and Core is a
trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista,
and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model PP08X
August 2008
P/N D446C
Rev. A01
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Contents
1
About Your Computer .
. . . . . . . . . . . . . . . .
7
Front View
. . . . . . . . . . . . . . . . . . . . . . . . .
7
Back View
. . . . . . . . . . . . . . . . . . . . . . . . .
8
. . . . . . . . . . . . . . . . . . . . . .
9
Battery Removal
Wireless Switch and Dell™ Wi-Fi Catcher™
Network Locator . . . . . . . . . . . . . . . .
2
. . . . .
10
. . . . . . . . . . .
11
. . . . . . . . . . . . . . . . . . . . . . .
11
Setting Up Your Computer .
Quick Setup
Connecting to the Internet .
. . . . . . . . . . . . . . .
Setting Up Your Internet Connection .
. . . . . . .
Transferring Information to a New Computer .
®
14
14
. . . . .
15
®
Microsoft Windows Vista Operating
System . . . . . . . . . . . . . . . . .
. . . . . .
15
. . . . . . . . . . . . .
15
. . . . . . . . . . . . . . . . . . . . .
19
Microsoft Windows® XP .
3
Specifications
4
Troubleshooting Tips .
. . . . . . . . . . . . . . .
27
. . . . . . . . . .
27
Using the Hardware Troubleshooter
Contents
3
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Tips
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
. . . . . . . . . . . . . . . . . . .
27
. . . . . . . . . . . . . . . . . .
29
. . . . . . . . . .
29
Power Problems
Memory Problems
Lockups and Software Problems
Dell Technical Update Service .
. . . . . . . . . . .
31
. . . . . . . . . . . . . . . . .
31
. . . . . . . . . . . . . . . . . . .
31
Dell Support Utility .
Dell Diagnostics
5
Reinstalling Software .
Drivers .
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . .
33
. . . . . . . . . . . . . . . . . .
33
Identifying Drivers
Reinstalling Drivers and Utilities .
Restoring Your Operating System .
. . . . . . . . . .
34
. . . . . . . . . . . .
36
Using Microsoft® Windows® System Restore
Using Dell Factory Image Restore .
. . .
36
. . . . . . . . .
38
Using the Dell™ Operating System Media .
6
Finding Information .
7
Getting Help
39
41
. . . . . . . . . . . . . . . . . . . . . .
43
. . . . . . . . . . . . . . . . . .
Technical Support and Customer Service .
DellConnect™
43
. . . . .
44
. . . . . . . . . . . . . . . . . . . .
44
. . . . . . . . . . . . . . . . . . .
44
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45
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45
. . . . . . . . . . . . . . . .
45
Online Services
AutoTech Service
Automated Order-Status Service
Problems With Your Order
Contents
. . . . .
. . . . . . . . . . . . . . . .
Obtaining Assistance .
4
33
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. . . . . . . . . . . . . . . . . . .
46
. . . . .
46
Before You Call
. . . . . . . . . . . . . . . . . . . . .
47
Contacting Dell
. . . . . . . . . . . . . . . . . . . . .
49
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
Product Information
Returning Items for Warranty Repair or Credit
Index
Contents
5
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6
Contents
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About Your Computer
Front View
1
2
3
21
20
19
4
5
6
18
17
7
16
10
15
9
8
11
14
13
1
camera (optional) and microphone (2)
2
12
display latch (2)
3
display
4
fingerprint swipe/FIPS reader
5
power button
6
USB 2.0 and eSATA connector
About Your Computer
7
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7
VGA
8
DisplayPort
9
network connector (RJ-45)
10
ExpressCard slot
11 wireless switch and Wi-Fi Catcher™
network locator button
12
keyboard
13 wireless smartcard reader
14
track stick
15 track stick buttons (3)
16
display latch release
17 touch pad/jog shuttle
18
touch pad buttons (3)
19 keyboard status lights
20
device status lights
21 speakers (2)
Back View
1
9
2
3
4
8
5
6
7
8
1
PC Card slot and Smart Card
slot
2
optical bay
3
8-in-1 card reader slot
4
USB 2.0 ports (2)
About Your Computer
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5
audio and microphone
connectors
6
1394 port (6-pin, powered)
7
security cable slot
8
AC adapter connector
9
air vents (2)
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire.The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
Battery Removal
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The battery is designed to work with your Dell™ computer. Do not use a
battery from other computers with your computer.
CAUTION: Before removing or replacing the battery, turn off the computer,
disconnect the AC adapter from the electrical outlet and the computer, disconnect
the modem from the wall connector and computer, and remove any other external
cables from the computer.
1 Slide the battery release latch.
2 Use a plastic scribe to pry the battery up from the laptop.
3 Rotate one side of the battery up at an angle.
4 Remove the battery from the battery bay.
About Your Computer
9
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Wireless Switch and Dell™ Wi-Fi Catcher™
Network Locator
wireless switch icon
Dell Wi-Fi Catcher Network Locator icon
Use the wireless switch to enable or disable wireless network devices and the
Wi-Fi Catcher Network Locator to locate networks. For information about
connecting to the Internet, see "Connecting to the Internet" on page 14.
10
About Your Computer
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Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the
connector on the AC adapter to avoid damaging the cable.
NOTE: Some devices may not be included if you did not order them.
1 Connect the AC adapter to the AC adapter connector on the computer
and to the electrical outlet.
Setting Up Your Computer
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2 Connect the network cable.
3 Connect USB devices, such as a mouse or keyboard.
4 Connect IEEE 1394 devices, such as a DVD player.
5 Open the computer display and press the power button to turn on the
computer.
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Setting Up Your Computer
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NOTE: It is recommended that you turn on and shut down your computer at least
once before you install any cards or connect the computer to a docking device or
other external device, such as a printer.
6 Connect to the Internet. See "Connecting to the Internet" on page 14 for
more information.
4
5
3
3
2
2
1
1
1
Internet service
2
cable or DSL modem
3
wireless router
4
laptop with wired connection
5
laptop with wireless connection
Setting Up Your Computer
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Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). If you are using a dial-up connection, connect
a telephone line to the modem connector on your computer and to the
telephone wall connector before you set up your Internet connection. If you
are using a DSL or cable/satellite modem connection, contact your ISP or
cellular phone service for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP:
1 Save and close any open files, and exit any open programs.
2 Double-click the ISP icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the appropriate
section below.
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
1 Save and close any open files, and exit any open programs.
2 Click the Windows Vista Start button
→ Control Panel
3 Under Network and Internet, click Connect to the Internet.
4 In the Connect to the Internet window, click either Broadband (PPPoE)
or Dial-up, depending on how you want to connect:
•
Choose Broadband if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth wireless technology connection.
•
Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
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Setting Up Your Computer
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5 Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Transferring Information to a New Computer
Microsoft® Windows Vista® Operating System
1 Click the Windows Vista Start button
, and then click Transfer files
and settings→ Start Windows Easy Transfer.
2 In the User Account Control dialog box, click Continue.
3 Click Start a new transfer or Continue a transfer in progress.
4 Follow the instructions provided on the screen by the Windows Easy
Transfer wizard.
Microsoft Windows® XP
Windows XP provides the Files and Settings Transfer Wizard to move data
from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
Setting Up Your Computer
15
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To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard
from the Windows XP CD→ Next.
5 When the Now go to your old computer screen appears, go to your old or
source computer. Do not click Next at this time.
To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media.
2 On the Welcome to Microsoft Windows XP screen, click Perform
additional tasks.
3 Under What do you want to do?, click Transfer files and settings→ Next.
4 On the Which computer is this? screen, click Old Computer→ Next.
5 On the Select a transfer method screen, click the transfer method you prefer.
6 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
7 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click
Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next.
The wizard applies the collected files and settings to your new computer.
3 On the Finished screen, click Finished, and restart the new computer.
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Setting Up Your Computer
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Running the Files and Settings Transfer Wizard Without the Operating System
Media
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I want to create a
Wizard Disk in the following drive→ Next.
5 Insert the removable media, such as a writable CD, and click OK.
6 When the disk creation completes and the Now go to your old
computer message appears, do not click Next.
7 Go to the old computer.
To copy data from the old computer:
1 On the old computer, insert the wizard disk, and click Start→ Run.
2 In the Open field on the Run window, browse to the path for fastwiz (on
the appropriate removable media) and click OK.
3 On the Files and Settings Transfer Wizard welcome screen, click Next.
4 On the Which computer is this? screen, click Old Computer→ Next.
5 On the Select a transfer method screen, click the transfer method you
prefer.
6 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
7 Click Finish.
Setting Up Your Computer
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To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click
Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3 Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft® Windows® XP
Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
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Setting Up Your Computer
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Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.
Processor
Processor types
Intel® Core™ 2 Duo
Intel Core 2 Duo Extreme Edition
Intel Core 2 Duo Quad Core
Intel Core 2 Duo Extreme Edition Quad
Core
L1 cache
32 KB instruction, 32 KB data cache per core
L2 cache
Shared 3 MB, 6 MB, and 12 MB
External bus frequency
1066 MHz
System Information
Chipset
Intel Q43 GMCH, ICH9M-E
Data bus width
64 bits
DRAM bus width
dual-channel (2) 64-bit busses
Processor address bus width
36 bits
Flash EPROM
SPI 32 Mbit
Graphics bus
x16 PCI Express
PCI bus
32 bits, 33MHz
Specifications
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PC Card
NOTE: The PC Card slot is designed only for PC Cards. It does NOT support
ExpressCards.
CardBus controller
Ricoh R5C847
PC Card connector
one (supports one Type I or Type II card)
Cards supported
3.3 V and 5 V
PC Card connector size
80 pins
ExpressCard
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support
PC Cards.
ExpressCard connector
ExpressCard slot (USB and PCI Expressbased interfaces)
Cards supported
34-mm and 54-mm ExpressCards
Memory
Memory module connector
four user-accessible SODIMM sockets
Memory module capacities
1 GB, 2 GB, 4 GB capable
Memory type
DDR3 1066 MHz
Minimum memory
1 GB
Maximum memory
16 GB
NOTE: The following maximum memory configurations are supported: 1 GB, 2 GB,
3 GB, 4 GB, 8 GB, 12 GB, 16 GB.
NOTE: When upgrading or replacing memory modules, the modules must be paired
and matched in slots B and C, and in slots A and D. Otherwise, the computer does not
boot.
Smart Card
Read/write capabilities
Supports ISO-7816-3 (asynchronous and
synchronous Type I and II), ISO7816-12
Cards supported
1.8 V, 3 V, 5 V
Program technology supported
Java cards
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Specifications
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Smart Card (continued)
Interface speed
9600–115,200 BPS
EMV level
level 1 certified
WHQL certification
PC/SC
Ports and Connectors
Audio
microphone connector, stereo
headphone/speakers connector
Mini-Card
one dedicated half Mini-Card slot for
WLAN
one dedicated full Mini-Card slot for
WWAN (Mobile Broadband)
one dedicated full Mini-Card slot for WPAN
(Bluetooth® or ultra wideband [UWB])
Network adapter
RJ-45 port
USB
two 4-pin USB 2.0-compliant connectors,
one 4-pin USB 2.0-compliant PowerShare
connector, one eSATA/USB 2.0-compliant
connector
Memory card reader
8-in-1 memory card reader supporting:
SD, SDIO, MMC, XD, MS, MS-Pro,
Mini-MMC, MMC+, Hi-density SD,
Hi-capacity SD card types
CardBus/PCIMIA slot
Supports Type I/II cards
Video
15-hole connector
IEEE 1394
powered 6-pin
E-family docking connector
144-pin docking connector
Communications
Network adapter
10/100/1000 Ethernet LAN
Wireless
internal WLAN, WWAN, and WPAN
(UWB and Bluetooth) wireless support if
optional cards are purchased
Specifications
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Video
Video type:
Discrete
Data bus
PCI-Express video x16
Video controller
nVIDIA Quadro FX 3700M or NVIDIA
Quadro FX 2700M
Video memory
512MB for NVIDIA Quadro FX 2700M or
1GB for nVIDIA Quadro FX 3700M
Video output
15-pin video connector and dual-mode
DisplayPort connector
Audio
Audio type
two-channel High Definition Audio
Audio controller
IDT 92HD71B
Stereo conversion
24-bit (analog-to-digital and digital-toanalog)
Interfaces:
Internal
High Definition Audio Codec
External
microphone-in connector, stereo
headphones/external speakers connector
Speakers
2x2 W, 4 W total
Internal speaker amplifier
Class AB 2 W Stereo BTL Speaker Amplifier
Volume controls
volume up, down, and mute buttons
Display
Type (active matrix TFT)
17 inch, WXGA+ LCD,
17 inch, WUXGA, LCD or RGB LED,
RGB LED Edge 2-edge glass
Active area (X/Y)
367.3 X 229.5 mm
22
Specifications
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Display (continued)
Dimensions:
Height:
WXGA+/WUXGA (CCFL)
245mm (9.64 inches)
WUXGA (LED)
248mm (9.76 inches)
Width (WXGA+/WUXGA)
383mm (15.08 inches)
Diagonal
432mm (17.0 inches)
Maximum resolutions:
WXGA+ (CCFL)
1440 x 900 at 262 K colors
WUXGA (CCFL)
1930 x 1200 at 262 K colors
WUXGA (LED)
1930 x 1200 at 16.7 M colors
Operating angle
0° (closed) to 152°
Refresh rate
60 Hz
Viewing angles:
WXGA+ Horizontal
40/40
WXGA+ Vertical
15/30
WUXGA Horizontal
60/60
WUXGA Vertical
45/45
Pixel pitch:
WXGA+
0.191 mm
WUXGA
0.225 mm
Typical power consumption (panel
with backlight):
WXGA+ (CCFL)
6.46 W (maximum with no inverter losses)
WUXGA (CCFL)
9.5 W (maximum with no inverter losses)
WUXGA (LED)
15 W (maximum)
Specifications
23
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Keyboard
Number of keys
in United States: 101 keys
in United Kingdom: 102 keys
in Brazil: 104 keys
in Japan: 105 keys
Layout
QWERTY/AZERTY/Kanji
Touch Pad
Resolution:
X Axis
57.52 units per mm
Y Axis
78.12 units per mm
Active Area
X Axis
80.0 mm
Y Axis
47.11 mm
Battery
Type
9-cell smart lithium ion (85 WHr)
Charge time with computer off
approximately 1 hour to 80% capacity
Operating time
Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions.
Life span
approximately 300 charge/discharge cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 60°C (–40° to 140°F)
Coin-cell battery
24
Specifications
CR-2032
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AC Adapter
Input voltage
100–240 VAC
Input current (maximum)
2.5 A/3.5 A
Input frequency
50–60 Hz
Output current
6.7 A/ 10.8 A
Output power
130 W/ 210 W or higher
Output voltage
19.5 VDC
Dimensions:
Height
100 mm (3.94 in)
Width
44 mm (1.73 in)
Depth
198 mm (7.95 in)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Fingerprint Reader (Optional)
Types
Swipe fingerprint sensor
FIPS 140-2 / FIPS 201
Physical
Height
38.5 mm (1.52 inches) back
Width
393 mm (15.5 inches)
Depth
280.5 mm (11.04 inches)
Weight (with 9-cell battery and CD
drive)
3.87 kg (8.54 lbs)
Specifications
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Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.66 Grms (2-600 Hz)
Storage
1.30 Grms (2-600 Hz)
Maximum shock (measured with
hard drive in head-parked position
and a 2-ms half-sine pulse):
Operating
142 G (2ms)
Storage
162 G (2ms)
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Airborne contaminant level
26
Specifications
G2 or lower as defined by
ANSI/ISA-S71.04-1985
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Troubleshooting Tips
CAUTION: Always unplug your computer from the electrical outlet before
opening the cover.
NOTE: For detailed troubleshooting information, including responding to system
messages, see your Service Manual on support.dell.com.
Using the Hardware Troubleshooter
1 Click the Windows Vista Start button
, and click Help and Support.
2 Type hardware troubleshooter in the search field and press
<Enter> to start the search.
3 In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Tips
•
If a device does not work, ensure that the device is properly connected.
•
If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
•
If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).
•
If an error message occurs in a program, see the program documentation.
Power Problems
CAUTION: Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see
www.dell.com/regulatory_compliance.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not
receiving power.
•
Reseat the power cable in the power connector on the back of the
computer and the electrical outlet.
Troubleshooting Tips
27
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•
Bypass power strips, power extension cables, and other power protection
devices to verify that the computer turns on properly.
•
Ensure that any power strips being used are plugged into an electrical
outlet and are turned on.
•
Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
•
Ensure that the main power cable and front panel cable are securely
connected to the system board.
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —
•
Ensure that the display is connected and powered on.
•
If the display is connected and powered on, see in your Service Manual on
support.dell.com.
I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode.
Press a key on the keyboard, move the mouse, or press the power button to
resume normal operation.
I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving
electrical power, a device might be malfunctioning or incorrectly installed.
•
Remove and then reinstall all memory modules.
•
Remove and then reinstall any expansion cards, including graphics cards.
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — There is a power problem, a device
may be malfunctioning or incorrectly installed.
•
Ensure that the processor power cable is securely connected to the system
board power connector (see your Service Manual at support.dell.com).
•
Ensure that the main power cable and the front panel cable are securely
connected to the system board connector.
E L I M I N A T E I N T E R F E R E N C E — Some possible causes of interference are:
28
•
Power, keyboard, and mouse extension cables
•
Too many devices connected to the same power strip
•
Multiple power strips connected to the same electrical outlet
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book.book Page 29 Monday, September 8, 2008 11:51 AM
Memory Problems
CAUTION: Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see
www.dell.com/regulatory_compliance.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements. If
necessary, install additional memory.
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
•
Ensure that you are following the memory installation guidelines.
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Specifications" on page 19.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).
Lockups and Software Problems
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell computer to the Windows Classic
view.
Troubleshooting Tips
29
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The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the Applications tab.
2 Click to select the program that is no longer responding, and click End
Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
1 Click Start
→ Control Panel→ Programs→ Use an older program
with this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
•
30
Ensure that the program is compatible with the operating system installed
on your computer.
Troubleshooting Tips
book.book Page 31 Monday, September 8, 2008 11:51 AM
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. To enroll for the Dell
Technical Update service, go to support.dell.com/technicalupdate.
Dell Support Utility
The Dell Support Utility provides self-support information, software updates,
and health scans of your computing environment. Access the Dell Support
Utility from the
icon on the taskbar, or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1 Click Start→ All Programs→ Dell Support→ Dell Support Settings.
2 Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to
support.dell.com and download the software.
For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell™ Support screen.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Starting the Dell Diagnostics From Your Hard Drive
1 Ensure that the computer is connected to a working electrical outlet.
2 Turn on (or restart) your computer.
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31
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3 When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows® desktop, and then shut down
your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4 Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is optional and may not ship with your
computer.
1 Insert the Drivers and Utilities media.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the
system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>.
4 Select the Boot from CD-ROM option from the menu that appears and
press <Enter>.
5 Type 1 to start the CD menu and press <Enter> to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If
multiple versions are listed, select the version that is appropriate for your
computer.
7 When the Dell Diagnostics Main Menu appears, select the test that you
want to run, and follow the instructions on the screen
32
Troubleshooting Tips
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Reinstalling Software
Drivers
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
Windows XP:
1 Click Start→ Control Panel.
2 Under Pick a Category, click Performance and Maintenance, and click
System.
3 In the System Properties window, click the Hardware tab, and click Device
Manager.
Windows Vista:
1 Click the Windows Vista Start button™
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall
the driver or install a new driver (see "Reinstalling Drivers and Utilities" on
page 34).
Reinstalling Software
33
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Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Returning to a Previous Device Driver Version
Windows XP:
1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager.
2 Right-click the device for which the new driver was installed and click
Properties.
3 Click the Drivers tab→ Roll Back Driver.
Windows Vista:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click
Properties.
4 Click the Drivers tab→ Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Restoring Your Operating System" on page 36) to return your
computer to the operating state that existed before you installed the new
driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 36) does not resolve the problem, reinstall the
driver from your Drivers and Utilities media.
1 With the Windows desktop displayed, insert your Drivers and Utilities
media.
If this is your first time to use the Drivers and Utilities media, go to step 2.
If not, go to step 5.
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2 When the Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe
file.
3 When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities media and click Finish to restart the computer.
4 When you see the Windows desktop, reinsert the Drivers and Utilities
media.
5 At the Welcome Dell System Owner screen, click Next.
NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the
drivers for the new hardware might not be displayed. If those drivers are not
displayed, exit the Drivers and Utilities program. For drivers information, see
the documentation that came with the device.
A message stating that the Resource media is detecting hardware in your
computer appears.
The drivers that are used by your computer are automatically displayed in
the My Drivers—The ResourceCD has identified these components in
your system window.
6 Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, then that driver is not required by your
operating system.
Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous
section:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
Reinstalling Software
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3 Double-click the type of device for which you are installing the driver (for
example, Audio or Video).
4 Double-click the name of the device for which you are installing the driver.
5 Click the Driver tab→ Update Driver→ Browse my computer for driver
software.
6 Click Browse and browse to the location to which you previously copied
the driver files.
7 When the name of the appropriate driver appears, click the name of the
driver→ OK→ Next.
8 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.
•
Dell Factory Image Restore (available in Windows Vista) returns your hard
drive to the operating state it was in when you purchased the computer.
Both permanently delete all data on the hard drive and remove any
programs installed after you received the computer. Use Dell Factory
Image Restore only if System Restore did not resolve your operating
system problem.
•
If you received a Dell Operating System media with your computer, you
can use it to restore your operating system. However, using the Operating
System media also deletes all data on the hard drive. Use the disc only if
System Restore did not resolve your operating system problem.
Using Microsoft® Windows® System Restore
The Windows operating systems provide a System Restore option that allows
you to return your computer to an earlier operating state (without affecting
data files) if changes to the hardware, software, or other system settings have
left the computer in an undesirable operating state. Any changes that System
Restore makes to your computer are completely reversible.
36
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NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your computer to the Windows Classic view.
Starting System Restore
Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1 Click Start→ All Programs→ Accessories→ System Tools→ System
Restore.
2 Click either Restore my computer to an earlier time or Create a restore
point.
3 Click Next and follow the remaining on-screen prompts.
Windows Vista:
1 Click Start
.
2 In the Start Search box, type System Restore and press <Enter>.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
3 Click Next and follow the remaining prompts on the screen.
In the event that System Restore did not resolve the issue, you may undo the
last system restore. See "Undoing the Last System Restore" on page 37.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
Windows XP:
1 Click Start→ All Programs→ Accessories→ System Tools→ System
Restore.
2 Click Undo my last restoration and click Next.
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37
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Windows Vista:
1 Click Start
.
2 In the Start Search box, type System Restore and press <Enter>.
3 Click Undo my last restoration and click Next.
Enabling System Restore
NOTE: Windows Vista does not disable System Restore; regardless of low disk
space. Therefore, the steps below apply only to Windows XP.
If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore is automatically disabled.
To see if System Restore is enabled:
1 Click Start→ Control Panel→ Performance and Maintenance→ System.
2 Click the System Restore tab and ensure that Turn off System Restore is
unchecked.
Using Dell Factory Image Restore
NOTICE: Using Dell Factory Image Restore permanently deletes all data on the
hard drive and removes any programs or drivers installed after you received your
computer. If possible, back up the data before using these options. Use Dell Factory
Image Restore only if System Restore did not resolve your operating system
problem.
NOTE: Dell Factory Image Restore may not be available in certain countries or on
certain computers.
Use Dell Factory Image Restore (Windows Vista) only as the last method to
restore your operating system. This option restore your hard drive to the
operating state it was in when you purchased the computer. Any programs or
files added since you received your computer—including data files—are
permanently deleted from the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos, music files, and so on. If
possible, back up all data before using Dell Factory Image Restore.
Dell Factory Image Restore
1 Turn on the computer. When the Dell logo appears, press <F8> several
times to access the Vista Advanced Boot Options window.
2 Select Repair Your Computer.
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3 In the System Recovery Options window, select a keyboard layout and click
Next.
4 To access the recovery options, log on as a local user. To access the
command prompt, type administrator in the user name field, then
click OK.
5 Click Dell Factory Image Restore.
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
The Dell Factory Image Restore welcome screen appears.
6 On the Dell Factory Restore Image welcome screen, click Next.
The Confirm Data Deletion screen appears.
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
7 Click the checkbox to confirm that you want to continue reformatting the
hard drive and restoring the system software to the factory condition, then
click Next.
The restore process begins and may take 5 or more minutes to complete.
8 Click Finish to restart the computer.
Using the Dell™ Operating System Media
Before you Begin
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback. See "Returning to a Previous Device Driver Version" on page 34. If
Device Driver Rollback does not resolve the problem, then use Microsoft
Windows System Restore to return your operating system to the operating
state it was in before you installed the new device driver. See "Using
Microsoft® Windows® System Restore" on page 36.
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
Reinstalling Software
39
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To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media.
NOTE: The Dell Drivers and Utilities media contains drivers that were installed
during the assembly of the computer. Use the Dell Drivers and Utilities media to
load any required drivers. Depending on the region from which you ordered your
computer, or whether you requested the media, the Dell Drivers and Utilities
media and Dell Operating System media may not ship with your computer.
Reinstalling Windows
The reinstallation process can take one to two hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System media.
3 If the Install Windows message appears, click Exit.
4 Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive
and press <Enter>.
6 Press any key to Boot from CD-ROM, and follow the instructions on the
screen to complete the installation.
40
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Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label
Contents
Service Tag/Express Service Code
• Use the Service Tag to identify your
computer when you use
support.dell.com or contact support.
The Service Tag/Express Service Code is
located on your computer.
• Enter the Express Service Code to direct
your call when contacting support
NOTE: Your Service Tag/Express Service
Code is located on your computer.
Drivers and Utilities Media
• A diagnostic program for your computer
The Drivers and Utilities media is a CD or • Drivers for your computer
DVD that may have shipped with your
NOTE: Drivers and documentation updates
computer.
can be found at support.dell.com.
Operating System Media
Reinstall your operating system
The Operating System media is a CD or
DVD that may have shipped with your
computer.
Safety, Regulatory, Warranty, and
Support Documentation
• Warranty information
This type of information may have
shipped with your computer. For
additional regulatory information, see the
Regulatory Compliance Homepage on
www.dell.com at the following location:
www.dell.com/regulatory_compliance.
• Safety instructions
• Terms and Conditions (U.S. only)
• Regulatory information
• Ergonomics information
• End User License Agreement
Finding Information
41
book.book Page 42 Monday, September 8, 2008 11:51 AM
Document/Media/Label
Contents
Service Manual
• How to remove and replace parts
The Service Manual for your computer
can be found at support.dell.com.
• How to configure system settings
Dell Technology Guide
• About your operating system
The Dell Technology Guide is available at
support.dell.com.
• Using and maintaining devices
Microsoft® Windows® License Label
• Provides your operating system product
key.
Your Microsoft Windows License is
located on your computer.
42
Finding Information
• How to troubleshoot and solve problems
• Understanding technologies such as
RAID, Internet, Bluetooth® wireless
technology, e-mail, networking, and
more.
book.book Page 43 Monday, September 8, 2008 11:51 AM
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets. Follow the safety
instructions that shipped with your computer.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1 See "Tips" on page 27 for information and procedures that pertain to the
problem your computer is experiencing.
2 See "Dell Diagnostics" on page 31 for procedures on how to run Dell
Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 48.
4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 44 for a more extensive list of
Dell Support online.
5 If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 49.
NOTE: Call Dell Support from a telephone at or near the affected computer so that
the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 44.
Getting Help
43
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NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 47, and then
see the contact information for your region or go to support.dell.com.
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services at the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
•
Dell Support websites:
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
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Getting Help
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•
Dell Support e-mail addresses:
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
•
Anonymous file transfer protocol (FTP):
ftp.dell.com – log in as user anonymous, and use your e-mail address as
your password
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their laptop and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 49.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 49.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 49.
Getting Help
45
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Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 49.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 49. Include a copy of the invoice and a letter describing the reason for
the return.
2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 48), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 49).
3 Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
4 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
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Getting Help
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Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 48). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
the documentation that shipped with your computer.
Getting Help
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Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
48
Getting Help
book.book Page 49 Monday, September 8, 2008 11:51 AM
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com, and verify your country or region in the Choose A
Country/Region drop-down menu at the bottom of the page.
2 Click Contact Us on the left side of the page, and select the appropriate
service or support link based on your need.
3 Choose the method of contacting Dell that is convenient for you.
Getting Help
49
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50
Getting Help
book.book Page 51 Monday, September 8, 2008 11:51 AM
Index
B
Dell Factory Image Restore, 38
battery
removal, 9
Dell Technology Guide, 42
C
connecting
AC adapter, 11
IEEE 1394 devices, 12
Internet, 14
network, 13
network cable, 12
USB devices, 12
contacting Dell, 43, 49
D
Dell
contacting, 43, 49
software updates, 31
Support Utility, 31
technical support and customer
service, 44
Technical Update Service, 31
Dell Diagnostics, 31
starting from the Drivers and
Utilities media, 32
starting from your hard drive, 31
Dell Wi-Fi Catcher Network
Locator, 10
DellConnect, 44
diagnostics
Dell, 31
documentation, 41
Dell Technology Guide, 42
Service Manual, 42
drivers, 33
Drivers and Utilities media, 41
identifying, 33
reinstalling, 34
returning to a previous version, 34
Drivers and Utilities media, 34,
41
Dell Diagnostics, 31
E
End User License Agreement
(EULA), 41
ergonomics information, 41
Express Service Code, 41
Index
51
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F
Files and Settings Transfer
Wizard, 15
finding information, 41
networks (continued)
Wi-Fi Catcher Network
Locator, 10
wireless switch, 10
O
I
Internet
connecting, 14
setting up, 14
Wi-Fi Catcher Network
Locator, 10
wireless switch, 10
operating system
Dell Factory Image Restore, 38
media, 39
reinstalling, 41
System Restore, 36
Operating System media, 36,
40-41
operating system product key, 42
L
license label, 42
P
phone numbers, 49
M
media
Drivers and Utilities, 41
operating system, 41
memory
troubleshooting, 29
power
power light conditions, 27
troubleshooting, 27
problems
restore to previous state, 36
R
N
regulatory information, 41
networks
connecting, 13
overview, 13
reinstalling
drivers and utilities, 34
software, 33
52
Index
book.book Page 53 Monday, September 8, 2008 11:51 AM
S
safety information, 41
Service Manual, 42
Service Tag, 41
setup
computer, 11
Internet, 14
quick setup, 11
software
problems, 30
reinstalling, 33
troubleshooting, 30
updates, 31
specifications
AC adapter, 24
all, 19
audio, 22
battery, 24
communications, 21
display, 22
environmental, 25
fingerprint reader, 25
keyboard, 24
memory, 20
PC Card, 20
physical, 25
ports and connectors, 21
processor, 19
smart card, 20
system information, 19
touch pad, 24
video, 22
support, 43
contacting Dell, 49
DellConnect, 44
online services, 44
regional, 44
technical support and customer
service, 44
support information, 41
System Restore, 36
enabling, 38
T
Terms and Conditions, 41
transferring information to a new
computer, 15
troubleshooting, 27, 42
blue screen, 30
computer not responding, 29
Dell Diagnostics, 31
memory, 29
power, 27
power light conditions, 27
program crashes, 29
programs and Windows
compatibility, 30
restore to previous state, 36
software, 29-30
tips, 27
U
updates
software and hardware, 31
Index
53
book.book Page 54 Monday, September 8, 2008 11:51 AM
V
view
back, 7-8
front, 7
W
warranty information, 41
Wi-Fi Catcher Network
Locator, 10
Windows License label, 42
Windows Vista
Dell Factory Image Restore, 38
Device Driver Rollback, 34
Program Compatibility wizard, 30
reinstalling, 41
returning to a previous device
driver version, 34
System Restore, 36
54
Index
Windows XP
Device Driver Rollback, 34
Files and Settings Transfer
Wizard, 15
reinstalling, 41
returning to a previous device
driver version, 34
System Restore, 36
wizards
Files and Settings Transfer
Wizard, 15
Program Compatibility wizard, 30