VideoMate Vista U2800F Hybrid D/A TV Stick Start Up Guide

VideoMate Vista U2800F
Hybrid D/A TV Stick
Start Up Guide
Compro Technology, Inc.
www.comprousa.com
Copyright © 2001-2008. Compro Technology, Inc. No part of this
document may be copied or reproduced in any form or by any means
without the prior written consent of Compro Technology, Inc.
Compro, VideoMate, Poladyne, Play with Power, and the Compro logo
are trademarks of Compro Technology, Inc. Other names and marks
are trademarks of their respective owners.
Compro makes no warranties with respect to this documentation and
disclaims any implied warranties of merchantability, quality, or fitness
for any particular purpose. The information in this document is subject
to change without notice. COMPRO reserves the right to make
revisions to this publication without obligation to notify any person or
entity of any such changes. The product specification maybe very
without further notice.
Compro Technology, Inc.
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
4/F, No.12, Alley 6, Lane 45, Pao Shin Road
Hsintein City, Taipei, Taiwan.
www.comprousa.com
2
Table of Contents
VideoMate Vista U2800F Hybrid D/A Stick .................. 4
VideoMate U2800F Contents........................................ 5
Installation ..................................................................... 6
Windows Media Center Remote for Vista U2800F ..... 7
ComproDTV Vista Gadget Tool for Vista .................... 9
ComproDTV Windows Media Center Add-In ............ 11
ComproDTV 4 .............................................................. 12
Open and close the ComproDTV 4 display panel .... 13
ComproFM 2 ................................................................ 20
Troubleshooting.......................................................... 21
3
VideoMate Vista U2800F Hybrid D/A Stick
VideoMate U2800F lets you watch/record digital TV broadcast or analog TV on
your PC. VideoMate Vista U2800F features a TV tuner for either digital TV
broadcast or analog TV signals reception, Digital Video Recording (DVR)
functions, scheduled recording at anytime, crystal video quality, intelligent TV
viewing, video/audio capture, and multi-functional MCE Remote Control.
MINIMUM SYSTEM REQUIREMENTS
Your PC must meet or exceed the following system requirements to watch TV
on your PC.
z
z
z
z
z
z
z
z
PIII 1.7 GHz CPU for TV viewing
512 MB RAM
2 Available USB 2.0 ports (USB 2.0 only)
Sound card or on-board sound chip
Graphics Card or on-board graphics supports DirectX 9.0
CD-ROM for software installation.
Windows XP SP2 or above installed.
50 MB free disk space for basic software installation.
RECOMMENDED SYSTEM REQUIREMENTS
To use all the features of VideoMate U2800F, your PC should meet the
following requirements.
z
z
z
z
z
z
z
z
z
z
z
4
2.6 GHz CPU with SSE 2 support for DVD recording and timeshifting
3.0 GHz CPU with SSE 2 support for HDTV/TS viewing/recording and PIP
1GB RAM
Sound card or on-board sound chip
2 Available USB 2.0 ports
CD-ROM for software installation
Graphics Card or on-board graphics supports DirectX 9.0
Windows Vista x86/x64
Update the latest drivers of VGA, motherboard, and soundcard from
vendors.
50 MB free space for software installation
600 MB (VCD-quality) to 3 GB (DVD-quality) per hour of recorded video
VideoMate U2800F Contents
VideoMate
Vista U2800F
FM antenna
Installation CD
Card-design MCE
Remote with battery
3 in 1 video/audio
input cable
Ulead DVD
MovieFactory 5 SE
Start Up Guide
I type to F type
converter
USB 2.0 cable
USB IR receiver
Mobile-type digital
TV antenna
Note
VideoMate U2800F TV Stick needs to install the bundled USB IR receiver to
receive the remote signal from remote control.
Note
In order to receive digital terrestrial TV broadcast, you have to have your own
antenna which is crucial. Digital terrestrial TV broadcast uses about the same
wave (UHF) as analog TV. It’s recommended to have a fishbone-like antenna
on the roof for receiving. More details can be found in the troubleshooting
chapter of this manual.
Digital TV broadcast is different than normal analog TV. You will see no
picture instead of noisy or blurred picture when the signal is too weak. Make
sure you have a good antenna and strong digital TV signal in your location. Or
you will have no TV picture at all.
5
Installation
Start the computer. Make sure VideoMate U2800F is connected to your
computer and insert the installation CD into your CD drive.
Step 1. After restarting, Windows will detect a new device and start the
Add/Remove Hardware Wizard, please press Cancel and go to the
next step.
Step 2. Insert the installation CD into your CD drive. If you have Autorun
enabled, the installer will start automatically. (If Autorun is disabled,
double-click on “setup.exe” on the installation CD.) You can choose
Complete to install all necessary software (VideoMate U2800F
drivers, ComproDTV, and ComproFM 2) or choose Custom to select
item by item. Compro recommends you choose Complete.
Step 3. Press Next to install ComproDTV,
Step 4. After each program is successfully installed, press Finish to proceed.
Step 5. When installation completes, press Finish to restart computer.
Step 6. Connect the digital or analog TV signal and open ComproDTV to
enjoy the show.
6
Windows Media Center Remote for Vista U2800F
Compro VideoMate Vista U2800F bundles the easy-to-use Microsoft certified
remote control to controls the Windows Media Center and also ComproDTV,
ComproFM software. Some keys are special designed for Windows Vista
Premium/Ultimate, it may not be used in Windows XP system.
7
No.
Windows Media
Center (MCE)
ComproDTV 4
ComproFM 2
1
Into sleep mode
Into sleep mode
Into sleep mode
2
Windows Media Center
Windows Media Center
No function
3
Mute
Mute
Mute
4
Channel Up
Channel Up/Angle
Channel Up
5
Channel Down
Channel Down/Subtitle
Channel Down
6
Volume Up
Volume Up
Volume Up
7
Volume Down
Volume Down
Volume Down
8
More
Zoom
Max/Min
9
Back
Guide/Menu
On-line help
10
OK
OK
Play
11
Up
Up, Mono/SAP/Stereo
UP
12
Down
Down/snapshot
Down
13
Right
Right/forward
Scan channel(Up)
14
Left
Left/backward
Scan channel(Down)
15
Play/Pause
Play/Pause, Timeshift
Play/Pause
16
Play/Pause
Play/Pause, Timeshift
Play/Pause
17
Stop/Live
Stop/Live
Stop/Live
18
Record
Record
Record
19
Fast Forward
Fast Forward
Fast Forward
20
Skip Forward
Aspect Ratio
No function
21
Skip Rewind
Last Channel
CH Return
22
Rewind
Rewind
Rewind
23
DVD Menu (MCE)
No function
No function
24
Live TV (MCE)
Live TV (MCE)
Live TV (MCE)
25
Zoom (MCE)
ComproDTV
No function
26
Recorded TV (MCE)
Recorded TV (MCE)
Recorded TV (MCE)
27
MCE Guide
MCE Guide
MCE Guide
8
ComproDTV Vista Gadget Tool for Vista
The Compro gadget tool is designed to provide the more convenient TV
experience in Windows Vista. It will be installed from the Compro installation
CD, and you can delete and add it from gadget setup.
Note
1. Vista Gadget is meant for Vista 32 bit operation system only.
2. Vista Gadget Tool needs the channel table from ComproDTV 4. Please
autoscan all the available digital and analog channels in ComproDTV 4.
Then you can use the Vista Ggadget Tool.
3. If there is no picture when you click the live TV button, please right-click the
mouse button and select the video source you want.
UI Control
DTV Gadget has three modes including Live TV mode, display playlist, and
display scheduled list.
This button can change modes between
Live TV, display playlist and schedule list
Press the button to load device
and start to play live TV
The buttons from left to right sides are:
Channel down in live TV mode
Start/Stop Live TV, Play/pause from playlist
Channel Up in live TV mode
Start/stop record live TV
Mute
Playlist mode: It just displays first eight files in the list you recorded, if there
are more than eight files in folder, the ninth file or rest of files will not be display.
The figure in below shows the playlist style:
5 files and 3 empty items in list
9
If clicking any files, the gadget will change to play mode from playlist mode,
then playing the file you clicked.
Scheduler list mode: This mode will display the top 5 of your current
scheduled list, you can click any of the scheduled item and check the detail
information of it.
The last mode is schedule view which has two different parts. First, there is a
table that has five rows; it means that schedule view will allow the first five
schedules in the list. Second, if clicking the item, it will change to another part,
which show in detail about the schedule you clicked. Clicking again will go
back to first part. The process showed as below:
Dock and Undock Gadget Window:
Only docked gadget has three modes, the undocked gadget only support live
TV/playback video mode, and its size is bigger than docked one. You can
direct drag the gadget window to the other place out the sidebar and shows the
bigger undock window to watch TV or playback recorded video files.
Directly drag gadget windows out the sidebar and shows the bigger window
Because undocked gadget lacks playlist, if you wants to play a file in undocked
mode, you can drop a file into the window of gadget to play a file .(in docked
mode, you can also play a file by dropping a file into gadget) The control of
button in undocked mode is the same as docked mode.
Pop Menu
Click the right mouse button on the gadget window;
it will open the pop menu for selection. You can
return to last channel, autoscan available channels,
select channel to watch from channel list, select
video source, adjust audio volume, or snapshot TV
screen.
10
Gadget Settings
Settings of gadget have four parts included:
z Capture device : to select capture devices.
(when running gadget first time or having more
than one device, this item is needed)
z Quality setting : to select recording quality
Normal, Better, Best Quality
z Record folder: a directory to place recorded
files.
z Snapshot folder: a directory to place picture.
ComproDTV Windows Media Center Add-In
ComproDTV Add-In is practical feature for Windows Media Center. It provides
you the most user-friendly environment. After install Compro software at Vista,
just click the Windows Media Center icon Æ program library Æ DTV Add-In,
and you can enjoy Live TV at Windows Media Center.
Note
1. ComproDTV Add-In is meant for Vista 32 bit operation system only.
2. ComproDTV Add-In needs the channel table from ComproDTV 4. Please
autoscan all the available digital and analog channels in ComproDTV 4.
Then you can use the Vista Ggadget Tool.
3. Please do the DTV Add-In Setup first in the Program Library of Media
Center
While this environment provide you some useful function shown as below,
when the function is working on, the text will turn blue to red while your mouse
cross over it:
Full Screen button:
To enable the full screen mode of live the TV
window.
Channel Scanning button:
To channel scan all the available channels.
Record button:
To record the TV show to your hardware drive.
Timeshifting button:
At Compro software will not forced to execute but let you control this function
by yourself.
Snapshot button:
It provides you the more instinct interface. As soon as you snap one shot, and
it will be shown directly on the left of DTV Add-In for preview.
11
ComproDTV 4
Control Panel
The ComproDTV 4.2 control panel resembles the controls on a VCR. Please
note that not all options are available at all times, and may be grayed out or
inaccessible depending on your hardware setup and TV services available.
The following figure gives you the function of the button with (Hot key)
Channel Up (Page Up)
Stop
with Quick Channel list (I)
(S)
Volume
(- , +)
Num
Record (R) and
Pad (W)
Record Option
Play (P) /
Channel Down
Pause (U)
(Page down)
Mute (M)
Help
Docking
Minimize
Full
Close
(H)
(D)
(G)
Screen
(CTRL+X)
Volume
Rewind
Fast Forward
Timeshift bar
(Left Arrow)
(- , +)
(Right Arrow)
Mute
(M)
Digital TV
Signal
Strength
Number
Pad (W)
Option (O)
Left/Right
Schedule
Video
Repeat Playback
Last Channel
Audio Switch (J)
(B)
Source (V)
Recorded Files
(N)
Channel Surf
Snapshot
Timeshift
Add Window
Reduce Window
(F)
(Space)
(T)
(F3)
(F2)
12
Closed Caption
Teletext
EPG
(C)
(X)
(E)
No function
Windows
Alignment (F5)
Close All
Windows (F6)
Video Source
Switch (V)
HotKey
Description
A
Enable/Disable Always-on-Top function for
TV window.(Oregon circle on the upper-right
corner of the TV window)
L
Sleep function
F7
Video Desktop
F8
Open snapshot dialog box
Audio mode
TV / Timeshifting
mode
Note: Language select is only available while the program
supports it.
Open and close the ComproDTV 4 display panel
You can open and close the ComproDTV 4 display window by click the down
arrow on the right of ComproDTV panel.
Open and close display panel
Start ComproDTV 4 and watch TV
After installation, just press the yellow button of the last line on the remote or
double click the ComproDTV 4 icon on the desktop, you will be able to watch
TV. Same as operating a normal TV set. Watch TV programs on your PC, in
full-screen mode or in a window. Channel up and down. Close ComproDTV 4
and even shutdown the computer with the full function remote control keypad.
Options
Press the Options button
to open the Options dialog box. You can change
detail settings of ComproDTV 4 here.
TV Settings
This option gives you the way to manually set the method of scanning TV
programs. Select your choice here or use default channel table to do the
scanning.
13
Autoscan
The first time you start ComproDTV 4, Autoscan will automatically scan for
available TV channels for TV signals. Please select your TV source from
analog cable/antenna or from digital antenna. You can rescan the channels at
any time by pressing the Autoscan button. Also, you can enable the advanced
autoscan for more precision scan result.
When Autoscan is finished, detected channels are automatically enabled and
marked with the green check mark
. Channels, where a valid signal could
not be detected, are disabled and marked with a blank. However, you can
interrupt the scanning process by pressing the Stop button.
After you are finished scanning for available channels, you may select OK to
return to the display window, or customize the channel orders according to
your preferences.
Channel Naming
You can customize the channel names by double-click on the CH Name field of
the channel you wish to rename.
You can do more changes on the channel’s property by right-click the mouse
on the Description field of the channel you wish to edit.
Custom Settings for each channel
14
You can customize each channel properties by click the icon in “Custom
Settings” filed and edit it.
In the channel property settings, you can setup video color and noise reduction
level, de-interlacing level for each channel (noise reduction level,
de-interlacing level, and sharpness setting are not suitable for digital TV). The
SmartZoom property setting only works when you choose the custom
SmartZoom display mode.
Import and Export current channel list
If you have edited the channel name, fine tune channel, or customize channel
settings. You can export the current channel list to text file and save it to other
place. When you reinstall the ComproDTV 4 or your system, you can import
the previous channel list and save your time for resetting it.
Using my favorite channel list
You can click to select using my favorite
channel list from option window. And exit the list
by yourselves to makes channel switch more
convenient.
Channel Surfing
While watching TV, the channel surfing
feature
displays a 4x4 grid of channel images to give you
an overview of available programming. Double
click the channel screen can direct jump to the
channel you want.
PIP/POP mode
Usually, digital TV station broadcasts multiple
programs on one frequency. Therefore,
ComproDTV 4 in Vista U2800F TV card supports
up to 1 main DVB-T channel windows, 3 sub
channel windows, and playback recorded video
file at the same time if available. Or watch 1 live
analog TV show and playback recorded video file
at once.
You can press the Add/Reduce Window
button to open a slave
window for that. Please see the following picture.
Main window has all features while slave window has limited functions only.
Double-click on the slave window can switch the TV program to the main
window. Alignment Window
button will put slave window(s) into main
15
window which is convenient for you to watch multiple programs on full screen
mode.
The buttons on the upper-left corner slave window
are Channel
Up, Channel Down, Mute, Windows Alignment, and Close respectively. Slave
window can be resized by mouse dragging lower-left corner to any ratio.
Advanced Multiple Video Display Mode
ComproDTV 4 also supports 2 or above Compro products connect and watch it
at the same time. If you have more than one Compro analog or digital TV cards
and USB TV box, you can use it to watch the live TV from different devices.
When Starting PIP mode, there will be two option for you to choose;
1. “Digital Sub Window” Æ If any one of connected products have digital TV
feature.
2. “VideoMate xxx (another installed product name) Video Capture” Æ Other
analog or digital TV cards/USB box.
(Pictures below show the H900 for example of the second device)
Choosing the “Digital Sub Window” will open a new window to view the digital
sub channels in the same frequency of the main window. Choosing the
“VideoMate xxx Video Capture” will open a new window to view digital or
analog channel with the second tuner in other products, which you are able to
tune to any channel you prefer. However, you are only allowed to have one
channel from the second tuner. Therefore, you can view total of five channels
with main window’s channel and three sub channels of the main window and
another channel of the second tuner. Furthermore, you can also have another
window to playback recorded file which now allows you to watch total of 6
windows at the same time.
Note
Running additional windows consumes more CPU usage. If CPU usage
reaches 100%, then video lag will occur. Please reduce the number of
windows.
When main window changes the channel to another frequency, slave
window(s) will move to available programs of another frequency. The slave
window will show black if there is no additional program on this frequency.
Slave window has no full screen mode. Please double-click on slave window
to switch program with main window in order to do so.
16
It is available to hear audio on multiple programs at the same time. You can
mute or un-mute the sound of slave window(s) at any time. However, main
window audio can’t be muted separately from slave window(s).
Video Desktop
While watching TV, you may right-click on the TV
screen and select video on desktop or press the
hotkey (F7) to activate Video Desktop mode. This
mode makes the video source as your desktop
screen. It is similar with full screen but the desktop
icons and taskbar will remain on top. The following
picture shows the TV on the desktop.
For the Video Desktop feature, you needs to enable the “Use Overlay
Surface” feature in the setup dialog box of OptionÆVideo/Audio.
Right-Click Mouse Menu
If using mouse to right-click on the TV screen, you can see a menu pop up.
There are many useful options for your convenience.
The right-click menu also provides SmartZoom feature to auto-fit or customize
video screen for different type monitors, the Aspect Ratio setting provides 4:3,
16:9, 1.85:1, 2.35:1 and customize for different resolutions. Also, you can
Zoom In/Out the video display screen to standard or 1/2X, 2X, 4X size.
Zooming image
If you would like to see more details on a certain part of a video image, you can
press the mouse right button to drag a zone of the screen. You will see the
zoomed image.
Also you can press the mouse right button and move on the screen to shift the
zoomed area of the image. Just click the mouse left button to resume normal
mode.
Still Image Capture
Click on the capture icon
on the control
panel or hit the "Space Bar" of the keyboard
shortcut to capture an image of the display
window. You can see the screen capture dialog
as below. You can setup to save it as jpg or
bmp format in the ComproDTV option Æ
interface. And also setup the picture compress
quality in jpg file.
17
Recording
ComproDTV 4 can directly record the TV shows or video into your hard disc
and supports the recording formats below:
Digital TV: You can record the digital TV signal into MPEG-2 and Transport
Stream format
AanlogTV or video: Support MPEG-1/2/4 software encode (The 3rd party
MPEG-4 CODEC required)
Press the Record button
. ComproDTV 4 starts recording the video source
currently showing in the display window. It will save it to a file on your disk. If
you already start recording, you still can click the record button to setup
30, 60, 90, and 120 minutes recording immediately. Thus, you can go out
without worry about the record still ongoing.
Press the Stop button
to stop recording. ComproDTV 4 will save it
automatically and show the file name on the screen.
You can also use the schedule recording by press Schedule button
control panel of ComproDTV 4.
on
Timeshifting
Timeshifting temporarily saves the video to your hard disk for a specified
period of time so that you can pause, replay, or skip commercials during live TV,
without interrupting an ongoing recording session.
Press the Timeshifting
button and the Time Monitoring bar will appear.
You may also press the Advance (for commercial skip) and Replay (for instant
replay) buttons on the control panel or remote control to navigate through the
program. When you return to your seat, you can resume viewing the program
from the point when you left.
18
Straight-to-Disc
Click on the top left corner of the icon
on the control panel and select
Straight-to-Disc. The Vista U2800F TV card supports DVD formats direct
recording in digital and analog TV.
You can see the straight-to-disc dialog as above.
Format: Display the recording format.
Device: Choose the DVD-R device here.
Erase Disk: If the disc is re-writable and not empty, you need to erase it first.
Start Burning: Press this button to start burning disc.
button on the control panel to stop burning.
Stop: Press the
Cancel: Press this button to exit the dialog.
Note
You need to install the bundled Ulead DVD MovieFactory 5 SE software in
order to have this feature. If you don’t have Ulead DVD MovieFactory 5 SE in
the package, then this model doesn’t support it.
ComproDTV will estimate your DVD capacity automatically. It will stop
recording when it comes full.
19
ComproFM 2
Introduction
ComproFM lets you enjoy FM radio programs on your PC. Listen to music or
other programs while you work or browse the Internet.
Note
The hardware needs to have FM tuner in order to use ComproFM.
This section provides basic information for ComproFM. For more details,
please check the help file of ComproFM or the manual in the installation CD.
Control Panel
The following describe the ComproFM control panel functions, and tips for
using ComproFM. The following figure gives you the function of the button with
(Hot Key.)
Always on top
(CTRL+A)
Progress bar
Stereo/Mono
(CTRL+S)
Help
Minimize
(Z)
Volume
(+, -)
Schedule
Record (B)
Channel Up
(Page Up)
Options
(S)
Channel Down
(Page down)
Frequency
(K)
Play
(Space)
Last Channel
(N)
Stop
(O)
Pause
(Space)
Backward
(Å)
Record
(R)
Forward
(Æ)
Mute
(M)
20
Close
(CTRL+W)
Troubleshooting
Troubleshooting steps
If you have problem installing or running VideoMate Vista U2800F, please
check the following by step:
1.
OS issue: VideoMate Vista U2800F has to work on USB 2.0 interface.
Note only Windows XP SP2 or Vista support USB 2.0. You are welcome
to www.WindowsUpdate.com website for the Service Pack update of
Microsoft.
2.
USB 2.0 issue: you need to check your computer has USB 2.0 or not.
Usually you will see “USB 2.0 Root Hub” device in the "Sound, video and
game controllers" section of Windows Device Manager.
3.
Driver issue: You should see " VideoMate Vista U2800F " drivers, in the
"Sound, video and game controllers" section of Windows Device Manager.
If these drivers are not there, reinstalling the VideoMate Vista U2800F
drivers can help.
4.
Power Issue: VideoMate Vista U2800F takes power from the USB port.
Note: PCMCIA and USB hub won’t provide enough power so that you
have to use the kind of PCMCIA and USB hub which has power adapter
included.
Sometimes plugging in another USB port may help. Some motherboards
and notebook’s USB ports do not meet the USB standard providing the
standard 5V 500mA power. In these cases, VideoMate Vista U2800F will
not have enough power to work. Please contact computer vendor for the
issue.
21
5.
Video OK / No Audio:
Make sure the audio device is “Your sound card device” in the System
Device in Settings of ComproDTV. Also, you have to select the audio
source to be “WAVE” in the System Device in Settings of ComproDTV.
Check that the sound is not muted or volume too low in the Windows
Volume Control dialog. (Double-click on the speaker icon in the system
tray.)
Check that the sound is not muted or volume too low in the Windows
Volume Control dialog. (Double-click on the speaker icon in the system
tray.)
Sometimes updating the sound card driver from vendor or VideoMate
Vista U2800F’s software from www.comprousa.com may help as well.
6.
No sound on the recorded file: Please see above “Video OK / No
Audio.” on the number 5.
7.
Playback lags: VideoMate Vista U2800F needs CPU resources to do the
encoding. Therefore, the lags come when CPU fails to encode in real time.
Usually, VCD quality needs about 1.7 GHz CPU for recording while DVD
quality needs about 2.4G CPU for recording. Press Ctrl + Alt + Del to
check your CPU usage. If it reaches 100%, then the lag is inevitable.
8.
No MPEG 4 format for recording: If you would like to record video in
MPEG-4 format, you must supply your own MPEG-4 CODEC.
Furthermore, the CODEC must be installed before using ComproDTV. In
general, you can download MPEG-4 CODEC from the following web sites.
http://www.divx.com. After you install the CODEC software, you will see
the MPEG-4 format appear in the field of recording quality.
9.
TV is not clear: Sometimes the signal could be reduced by the branching.
Please make sure the cable signal is good. Try to move the computer to a
TV set and connect the cable which is being used for the TV set. Also
directly connecting the cable before the splitter may help. This problem
could also come from static. Once you connect the cable to our TV card,
the static interferes with the system. It's possible to correct this problem by
connecting a wire from the grounding of the cable to ground. Also make
sure computer grounding is good.
10. Other issue: Please go to our website for the latest software update.
Many problems may be fixed on the newer software version. You are
welcome to visit our website at http://www.comprousa.com/support
22
Why does the remote control fail?
Verify that the
IR icon (ComproRemote) is in the system tray on the
lower-right corner of the screen. If you don't have ComproRemote on the
system tray, start the following program:
C:\Program Files\ Common Files\VideoMate\ComproRemoteDTV.exe
Then you should see the icon on the system tray. The IR icon should turn
bright when you press buttons on the remote.
If you see no response, please move your mouse cursor on the IR icon. If you
see it shows “No Device,” your drivers may not be not properly installed.
Please remove ComproDTV 4 using "Add/Remove programs" in the Control
Panel and reinstall it.
Contacting Compro Technical Support
If above doesn’t help, please check support FAQs (Frequently Asked
Questions) on our web site http://www.comprousa.com/support
You are welcome to download the latest software from our website as well.
Most problems may be solved on the updates. When contacting Compro for
technical support, please use the Compro support request form and provide as
much of the requested information as possible. Please write the details in order
to determine the problem. And also provide the product serial number (15
digits numbers) on the VideoMate Vista U2800F. Please use the form from
http://www.comprousa.com/support/form.htm.
We will get back to you as soon as possible.
Note
Make sure you include the information of hitting the button of "E-mail Info" in
the System Device in Settings of ComproDTV in order to determine the
problem.
In order to solve the problem quickly, it is very important to provide as much
detail regarding the problem as possible.
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P/N: 3GA0310369