Troubleshooting: 9000 Series Treadmills

Troubleshooting: 9000 Series Treadmills
10. Elevation problems
• Elevation does not move when key is pressed
• Elevation does not reach minimum or maximum elevation
• Elevation jumps to maximum elevation on power up
• Elevation goes to maximum when start is pressed
1. Data cables
• Large data cable
• Small data cable
2. Error messages
• NOVRAM errors
• Elevation errors
• Speed errors
11. Noise problems
• Knocking noise
• Squeaking or chirping noise under front motor cover
3. No running belt movement
• Console and elevation function properly
12. Deck and Belt problems
• Running belt slips
• Treadmill belt tracks to one side
• Deck squeaks, knocks or makes thunking noise
4. Running belt won't go over .5 MPH
• Cannot increase speed after start
5. Runaway running belt
• Zero to fast in seconds
• Accelerates normal (no stop)
• Treadmill running belt starts before the start button is pressed
13. Heart-rate Function
• Dashes on console where heart rate is displayed
• Console displays a “0” in HR window
• Erratic signal
• No Heart Rate Training function
6. Treadmill trips the circuit breaker on power up
• Breaker on the treadmill
• Breaker in the building
7. No power to the treadmill
• Power switch does not glow
• Blank console
8. Treadmill running belt surges
• Running belt surges
9. Treadmill drive motor stalls
• Treadmill running belt stops during workout
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TROUBLESHOOTING
INDEX
TROUBLESHOOTING
Troubleshooting: 9000 Series Treadmills
continued
DATA CABLE
Large Data Cable
The large data cable carries the communication between
the lower board and the upper board. The large data
cable has 8 pins (wires)
• 1 PWM
• 1 RPM/Sensor
• 1 Down Elevation
• 1 Up Elevation
• 1 Vcc (+5)
• 2 Grounds
• 1 Elevation Potentiometer signal
Small Data Cable
The small data cable carries power (11 volts) from the
lower board to the upper board. This is the only function
for the small data cable. The small data cable has 6 pins
(wires)
• 3 Power
• 3 Grounds
Always make sure your 11V or CNS LED is lit on the
lower board. The 11V or CNS LED is indication that the
lower board is sending power to the small data cable.
Have a spare set of data cables at all times: Damaged or defective data cables are the #1 cause of treadmill
failure. DATA CABLE DAMAGE IS NOT ALWAYS VISIBLE.
To properly test data cable:
1. Connect new data cable to the upper board.
2. Connect data cable to the lower board without pulling through mast.
3. Test the treadmill
DEFECTIVE DATA CABLE SYMPTOMS
Large Data Cable Symptoms
1. E2 (T9200 & T9250 ONLY)
2. E5
3. E6
4. E9
5. No Elevation or speed function
6. No Elevation
7. No Speed
8. Deck goes to max at start
9. Run away speed
Small Data Cable symptoms
1. No power to the upper board
2. Loss of power to the upper board, intermittent shutdown
To troubleshoot a bad large data cable for most models - Enter engineering mode (see engineering mode for specific
treadmill). If the elevation window in calibrations reads 000 in Px there no signal from the lower board to the upper
console.
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Troubleshooting: 9000 Series Treadmills
NOVRAM ERRORS: (for more information see DGA3J or DGB1J Engineering Guides)
NOVRAM - DGA3J: Px values "Init"(flashes on board and beeps) on power up. Px values stored in NOVRAM are
outside valid ranges or the checksum is invalid. The system checks for a valid P6 configuration. It writes the default
values with respect to P6, if valid. If not, it writes default values to the NOVRAM based on a "4" (T9350)
configuration. No user interface necessary - occurs on power up.
P6 value may need to be recalibrated depending on model: This console will reconfigure itself for a T9350.
NOVRAM - DGA3J: User program values "UCLr" (flashes on board and beeps) on power up. Time, speed, and
elevation values stored in NOVRAM are outside valid ranges or the checksum is invalid. The system clears the user
program values. No user interface necessary - occurs on power up. If "init" occurs, "UCLr" also occurs afterwards, but
not vice versa.
NOVRAM - DGB1J: Same NOVRAM error as the DGA3J except the treadmill will reconfigure itself for a T9600HRT.
P6 value may need to be recalibrated depending on the model: NOVRAM - DGB1J: Same NOVRAM error as the
DGA3J
ERROR MESSAGE CODES
If an error occurs during auto-calibration of new console, an over-ride of the error may be necessary. On the speed
key numeric press “5”, “9”, then “3”. Cycling the power may be necessary.
E2* T9200 & T9250 only. E2 is the only error programmed into the software. There are no E2 errors for T9300
through T9700 treadmills.
E4 Incline position is outside the tolerances
E5 Elevation stall condition
E6 Signal from elevation is lost
E7 Belt is accelerating too fast
E9 Signal from speed sensor is lost
*E2: Solution (T9200 & T9250 are the only treadmills with this error)
E2 is the only error message programmed into the software for the T9200 and T9250. Troubleshooting an E2 on the
T9200 and T9250 can be difficult. Use information provided in all the Error Solutions for assistance in pin
pointing the problem.
1. If the elevation motor is jammed. (Humming and too warm)
• Remove elevation motor tube from elevation rack
• Unjam or replace elevation motor
• Check all connections
• Test/change large data cable (use large data cable information provided in the data cable portion of this guide)
• Make sure the tube end of the elevation motor is in the correct location on the worm gear
• Make sure the P4 value in calibrations is correct before reinstalling the tube end of the elevation motor to the
elevation rack
• Auto-Calibrate the treadmill
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ERROR MESSAGES
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Troubleshooting: 9000 Series Treadmills
continued
E4: Solution
1. Check power to the treadmill, as insufficient voltage to the treadmill can cause this error to reoccur. Check the power
socket that the tread is plugged into. Eliminate any extension cords or surge protectors (plug the tread directly into
a functional power source). Make sure the circuit is not overloaded. Make sure the circuit is NON-GFI.
2. Calibrate (See engineering mode for specific treadmill).
3. If calibrations do not hold, replace upper console.
Note: Usually simultaneous with an E6.
E5: Solution
1. Check large data cable connections at the lower and upper boards
2. Check the elevation plug connection at the lower board.
3. Calibrate (See engineering mode for specific treadmill).
a) If dashes appear and it says DGA3 in profile reboot treadmill.
Reboot treadmill
Turn tread on
Remove safety magnet
Turn tread off
After 15 seconds turn tread on
Place safety magnet in the console
Or:
Turn power off
Remove Safety key
Unplug treadmill
After 15 seconds plug tread in
Turn tread on
Place safety magnet in the console
b) If console enters engineering check the calibrations of P4 and P5.
4. Test/change large data cable (use large data cable information provided in the data cable portion of this Guide)
5. Replace lower board
6. Replace elevation motor
E6: Solution
1. Check the elevation plug connection at the lower board.
2. Check ALL large data cable connection at the lower and upper boards.
3. Calibrate (See engineering mode for specific treadmill)
4. Test/change large data cable (use large data cable information provided in the data cable portion of this Guide).
5. Replace elevation motor
E7/E9: Solution
1. Certain lower boards have an LED that flashes when the magnet on the roller passes the sensor. Adjust sensor
position if LED does not flash. See lower board basic troubleshooting for lower boards with the LED.
2. Unplug RPM sensor at the lower board. Check continuity. Treadmill will operate without sensor but cannot Autocalibrate. Calibrate manually.
3. Replace RPM sensor
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Troubleshooting: 9000 Series Treadmills
MAINTENANCE MESSAGES:
The T9600 and T9700 have maintenance messages programmed into the software (see the DGB1J Engineering
Guide). These messages indicate that the treadmill has reached the recommended number of hours of use since the
last lubrication (LUBE HRS) or the recommended distance since the last cleaning (CLEAN) or the motor brushes (BRUSH)
should be replaced. This is NOT an error message and the treadmill can continue to be used, providing the user
arranges for the appropriate service. The purpose of the maintenance messages is to assist the user in observing a
maintenance schedule that will help provide the most reliable service for their treadmill.
Once the appropriate maintenance service has been performed, the hours or distance can be reset in Engineering
Mode. See the DGB1J Engineering Guide for the specific Px step.
NO BELT MOVEMENT
Symptom
Console functions properly
Elevation functions properly
Solution
1. Check all connections, (large data cable and motor leads) at the lower board.
If drive motor leads look abnormal, replace drive motor and lower board
2. Check calibrations (See engineering mode for specific treadmill)
3. Check if PWM LED on lower board is not on after the treadmill is started.
Test /replace large data cable, then calibrate.
4. Check if PWM LED on lower board is on. Check Drive motor brushes and
commutator for debris or wear.
5. Check Drive motor for short.
6. Check running belt and deck for damage and proper wax.
7. Replace lower board
8. Replace drive motor
Please reference specific version of Lower Board basic troubleshooting: This can help you determine which
component may be defective. The LED's on the lower board are indications of how the PWM and other components
are functioning.
BELT MOVEMENT WON’T GO OVER .5 MPH
Symptom
Can not increase
speed after start
TREADMILL.TROUBLESHOOTING.REV3
Solution
1. Check calibrations (See engineering mode for specific treadmill)
2. Replace touch pad (touch pad is not part of the overlay)
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TROUBLESHOOTING
Troubleshooting: 9000 Series Treadmills
continued
RUNAWAY BELT
Symptom
Zero to fast in seconds
(Console does not reflect
increase in speed)
Accelerates normal (no stop)
(Console reflects increase
in speed)
Solution
1. Replace lower board
• Lower board has a damaged component or moisture on it
2. Inspect and clean brushes and commutator. Replace worn brushes.
3. Replace power cord
1. Replace touch pad
2. Check calibrations (See engineering mode for specific treadmill)
3. Replace upper board
Treadmill running belt starts 1. Check touch pad
before start button is pressed 2. Replace lower board
TREADMILL TRIPS THE CIRCUIT BREAKER ON POWER UP
Symptom
Solution
Breaker on the tread
1. Check all connections at the switch, power cord, breaker and the lower board
(See wiring diagram); replace Power Cord and Leads
2. Check running belt and deck for proper wax
3. Replace breaker
4. Replace lower board
Breaker in the building
1. Check the power socket that the tread is plugged into. Eliminate any extension
cords or surge protectors (plug the tread directly into a functional power source).
Make sure the circuit is not overloaded. Make sure the circuit is NON-GFI.
2. Check all connections at the switch, power cord, breaker and the lower board
(See wiring diagram)
3. Check Power Cord for damage
4. Replace lower board
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TREADMILL RUNNING BELT SURGES
Symptom
Running belt surges
Solution
1. Check the power socket that the tread is plugged into. Eliminate any extension
cords or surge protectors (plug the tread directly into a functional power source).
Make sure the circuit is not overloaded. Make sure the circuit is NON-GFI.
2. Adjust IR comp on the lower board*
3. Adjust running belt to proper tension
4. Adjust drive belt to the proper tension
5. Check front roller pulley for slippage
6. Check motor brushes
7. Replace lower board
8. Replace drive motor
* Adjusting the IR comp (blue box on the lower board): Turn the IR comp pot clockwise and start the treadmill @
1MPH and adjust the IR comp pot counterclockwise until the tread belt surges. Turn the IR comp pot a little bit
clockwise until the tread belt stops surging.
TREADMILL STALLS
Symptom
Treadmill running belt stops
during a workout
Upper board and elevation
function properly.
TREADMILL.TROUBLESHOOTING.REV3
Solution
1. Check running deck for any rough spots. Make sure to feel the middle where the
customer works out.
2. Wax the deck
3. Check Drive motor connections at the lower board. If drive motor leads look
abnormal, replace drive motor and lower board
4. Replace lower board
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NO POWER TO THE TREADMILL
Symptom
Solution
Power switch does not glow. 1. Check the power socket that the tread is plugged into. Eliminate any extension
cords or surge protectors (plug the tread directly into a functional power source).
Make sure the circuit is not overloaded. Make sure the circuit is NON-GFI.
Make sure the tread is not on the power cord.
2. Check power cord, power switch and breaker for any damage or bad wiring
3. Check that the AC LED is lit on the lower board. If lit, tread has power. Replace
switch.
4. Check breaker, reset if necessary. (replace breaker)
5. Check continuity at switch, (if none replace switch)
Blank Console
Power switch is glowing
NOTE: - - - - on the console
is not a blank console. Insert
safety magnet.
1. Console Power Supply LED on the lower board (Refer to the specific version of
the lower board basic troubleshooting). If LED is not lit, check if Fuse F2 on lower
board is good. If fuse is good, replace lower board.
2. Check small data cable
3. Test reed switch *
4. Replace upper board
T9500 ONLY (One LED on
the PWM)
* Replace fuse in the lower board (3 amp slow blow)
* To test the reed switch: Remove the reed switch from the upper board. Use a standard screwdriver to short both pins
in the upper board. (If the console lights up, replace the reed switch)
NOTE: All treadmills with an Emergency stop button: Emergency stop button leads must be connected to the upper
board in order for the console to power up.
TREADMILL DRIVE MOTOR STALLS
Symptom
Drive motor stops during
workout
Solution
1. Wax running deck
2. Check running belt and deck for debris
3. Check drive motor leads at the lower board. If the lead look abnormal replace
the motor and the lower board*
4. Check LED's on the lower board (See specific version lower board basic
troubleshooting)
5. Test/change large data cable (use large data cable information provided in the
data cable portion of this Guide)
6. Replace the lower board
7. Replace drive motor
* Always change any leads for drive motor if they appear to be abnormal.
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ELEVATION PROBLEMS
Symptom
Solution
Elevation does not move
when key is pressed
1. Check data cable connections at the lower and the upper boards
2. Calibrate (See engineering mode guide for specific treadmill)
3. Check that the Up Elevation LED on lower board lights when the Up key is pressed
and the Down Elevation LED lights when the Down key is pressed.
4. Test/change large data cable (use large data cable information provided in the
data cable portion of this Guide)
5. Replace touch pad (touch pad is not part of the overlay)
6. Replace lower board
7. Replace elevation motor
Elevation does not reach
minimum or maximum
1. Calibrate: enter engineering mode and reset elevation values (see engineering
mode guide for specific treadmill)
Elevation jumps to maximum
elevation on power up
1. Test/change large data cable (use large data cable information provided in the
data cable portion of this Guide)
2. Calibrate: enter engineering mode and reset elevation values (see engineering
mode guide for specific treadmill)
3. Replace lower board
4. Replace elevation motor
Elevation goes to maximum
when start is pressed
1. Replace touch pad (touch pad is not part of the overlay)
NOISE PROBLEMS
Symptom
Knocking or thumping noise
Solution
1. Make sure that the machine is properly leveled.
2. Check wax build up on the front and rear rollers, scrape off excessive wax.
3. Loosen the rear roller adjustment bolts and retention the running belt (if the running
belt is over-tightened it will put an excessive load on the roller bearings)
4. Check drive (front) roller pulley
5. Check deck bolts
6. Lubricate pivot points
7. Replace roller
• Use the treadmill for about one week. This will sometimes let the roller bearings seat on the roller axle.
• The running belt can conform to the shape of the rollers while packaged. Use the tread for about one week
to smooth out the running belt.
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Troubleshooting: 9000 Series Treadmills
continued
NOISE PROBLEMS (continued)
Symptom
Squeaking or chirping noise
under front motor cover
Solution
1. Adjust motor pulley and align with front roller pulley
2. Remove drive belt and check the grooves in the belt for debris. Clean drive belt,
motor pulley and front roller pulley.
3. Replace drive belt
4. Remove and inspect motor brushes. Check for abnormal wear, if brush is worn,
replace motor brushes
5. Stone motor commutator
6. Check motor bearings and drive roller bearings. *
* Checking drive motor or roller bearings - Place a screwdriver on the roller or the motor, you should be able to feel
the bearing noise in your hand (Place your ear on the opposite end of the screwdriver and hear the bearing noise)
Symptom
Growling or grinding noise
under front motor cover
Solution
1.
2.
3.
4.
Check
Check
Check
Check
drive motor alignment
that drive motor pads are in place on the motor bracket
if the flywheel is wobbling (indicates a bent motor shaft).
motor bearings and drive roller bearings. *
* Checking drive motor or roller bearings - Place a screwdriver on the roller or the motor, you should be able to feel
the bearing noise in your hand (Place your ear on the opposite end of the screwdriver and hear the bearing noise)
DECK AND BELT PROBLEMS
Symptom
Running belt slips
Treadmill belt tracks
to one side
Date of last revision: 11.06
Solution
1. Adjust running belt to proper tension
2. Adjust drive belt to the proper tension
3. Check pulley on the drive roller
1. Check to make sure that the running belt is tensioned. If one side has too much
tension, tightening the other side will not center belt.
2. If the running belt still moves to the left or fight side, adjust the angle of the roller
so the belt centers itself. Make sure to adjust each side with the same amount of
adjustment working on ⁄ turns on the rear roller Allen bolt.
3. Check under the tread for foreign objects
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TROUBLESHOOTING
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DECK AND BELT PROBLEMS (continued)
Symptom
Deck squeaks, knocks or
makes thunking noise
Solution
1.
2.
3.
4.
5.
6.
7.
8.
9.
Check to make sure the drive roller is aligned properly
Check roller pulley
Check deck surface for debris and loose wax
Make sure treadmill is leveled properly
Check rollers for wax build up
Grease and tighten deck bolts
Lubricate pivot points
Check elevation rack for cracks
Check deck for cracks
HEART RATE FUNCTION:
Symptom
Dashes on console where
heart rate is displayed
Solution
1. Transmitter does not contact with user's chest very well.
a.Make sure that the transmitter is moistened.
b.Try positioning transmitter differently on body. Ex: Higher, lower, turn transmitter
upside down, or across the back
2. The transmitter is not sending a signal, test/replace the battery.
3. There is no signal being received.
a.Test the HR receiver with simulator
b.Check receiver connections
c. Replace receiver.
d.Replace console
Console displays a "0" in HR 1. A signal is being received but not being translated into a readable number.
a.Replace HR receiver
window
b.Replace Console
Erratic signal
No Heart-Rate Training
function
1. The battery in the transmitter is too low.
2. The receiver is picking up outside signals
a.Test HR with all other electrical devices in area turned off. Ex: TV's, Computer
monitors, home security, electric dog fence, and various motors.
1. Check configurations. The 9300 does not have the HRT mode (P7)
Note: All Vision Fitness Heart-Rate transmitters have an operational life of approximately 2500 hours.
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