VTech EL52109 - AT&T DECT 6.0 User`s manual

User’s manual
EL52109
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
Congratulations
on purchasing your new AT&T product. Before using this AT&T product,
please read the Important safety instructions on pages 55-56 of this
manual. Please thoroughly read the user’s manual for all the feature
operations and troubleshooting information necessary to install and operate
your new AT&T product. You can also visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Model #:
EL52109 (one handset)
Type:
DECT 6.0 cordless telephone/answering system
Serial #: (found on the bottom of the telephone base)
Purchase date:
Place of purchase:
Both the model and serial number of your AT&T product can be found on the
bottom of the telephone base.
Compatible with
Hearing Aid T-Coil
T
TIA-1083
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083 Compliant Logo is a
trademark of the Telecommunications Industry Association. Used
under license.
The ENERGY STAR program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product
with the ENERGY STAR label indicating it meets the latest
energy efficiency guidelines.
R
R
© 2009 ������������������������������������������������������������
Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Parts checklist
Save your sales receipt and original packaging in the event warranty service is
necessary.
Your telephone contains the following items:
User’s manual
Quick start guide
EL52109
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
EL52109
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
User's manual
Quick start guide
Telephone base
Wall mount bracket
Battery for
cordless handset
AC power adapter for
telephone base
Telephone line cord
Battery
compartment cover
Cordless handset
User’s manual
EL52109
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
Table of contents
Getting started
Quick reference guide - handset.......... 1
Quick reference guide - telephone
base..................................................................... 2
Installation....................................................... 3
Telephone base installation.................... 4
Battery installation & charging............. 5
Wall Installation............................................ 7
Tabletop to wall installation............. 7
Wall to tabletop installation............. 8
Handset settings
Telephone settings...................................... 9
Menu settings........................................... 9
Ringer volume.......................................... 9
Ringer tone..............................................10
Key tone....................................................10
LCD language.........................................10
Set date/time.........................................11
Voicemail (visual message
waiting) indicator..................................12
Clear voicemail indication................12
Home area code....................................13
Answering system settings....................14
Answer on/off........................................14
Announcement......................................15
Number of rings....................................16
Remote access code...........................17
Message alert tone..............................18
Telephone operation
Making, answering, and ending
calls...................................................................19
Making a call...........................................19
On-hook dialing (predialing)...........19
Answering a call...................................19
Temporary ringer silencing..............19
Ending a call...........................................19
Auto off.....................................................19
Handset settings.........................................20
Speakerphone information..............20
Last number redial...............................20
Handset operation.....................................21
Volume control......................................21
Call waiting..............................................21
Mute............................................................21
Chain dialing.................................................22
Chain dialing...........................................22
Handset operation.....................................23
Handset locator.....................................23
Directory
About the directory...................................24
Capacity.....................................................24
Exiting the directory............................24
Create directory entries..........................25
To create a new directory entry...25
Directory review..........................................27
To review directory entries..............27
Search directory..........................................27
To search by name..............................27
To dial, delete or edit entries...............28
Display dial..............................................28
To delete an entry................................28
To edit an entry.....................................28
Caller ID
About caller ID............................................29
Information about caller ID with
call waiting..............................................29
Caller ID operation....................................30
Memory match.......................................30
Missed (new) calls indicator............30
How the call log works.....................31
To review the call log..............................32
To review the call log.........................32
Make a call log entry ready to
dial...............................................................32
Caller ID history..........................................33
Dial a call log entry.............................33
Delete entries.........................................33
Save a call log entry to the
directory....................................................33
Reasons for missing caller ID
information....................................................34
Answering system
About the answering system...............35
Answering system and
voicemail...................................................35
Message capacity.................................35
Turn the answering system on or
off at the telephone base................35
About the answering system...............36
New message indication...................36
Call screening at the telephone
base.............................................................36
Call intercept..........................................36
Base ringer..............................................36
Temporarily turning off the
message alert tone..............................36
Voice prompts........................................36
Messages playback....................................37
Options during playback...................38
To delete all old messages.............38
Recording & playing memo...................39
Base message counter displays..........40
Remote access.............................................41
Appendix A
Screen icons, indicator lights & tones.................................................................43
Handset screen icons.........................43
Handset alert tones.............................43
Telephone base tone..........................43
Lights..........................................................43
Appendix B
Handset display screen messages.....44
Appendix C
Troubleshooting..........................................45
Appendix D
Maintenance.................................................54
Appendix E
Important safety information...............55
Safety information................................55
Especially about cordless
telephones...............................................55
Precautions for users of implanted
cardiac pacemakers.............................56
Pacemaker patients.............................56
Especially about telephone
answering systems...............................56
Appendix F
FCC Part 68 and ACTA.............................57
Appendix G
FCC Part 15...................................................58
Appendix H
Limited warranty.........................................59
Appendix I
Technical specifications..........................61
DECT 6.0 digital technology............61
Telephone operating range.............61
Extended range and clarity.............61
Index................................................................62
Getting started
Quick reference guide - handset
CHARGE light
qCID / VOLUME
Press qCID to show caller ID
information (page 32) when the
phone is not in use.
The charge light is on when the
handset is charging (page 6).
Press to scroll down while in
menus. Press qVOLUME to
decrease the volume level during a call (page 21).
pDIR / VOLUME
Press pDIR to show directory
entries (page 27) when the
phone is not in use.
MENU/SELECT
Press to scroll up while
in menus (page 9). Press
pVOLUME to increase the
volume level during a call
(page 21).
Press to display the menu (page
9). Once in the menu, press to
select an item or save an entry
or setting.
REDIAL/PAUSE
Press and hold while the
telephone is not in use to erase
the missed calls indicator.
During a call, press to hang up
(page 19).
While using menus, press to
cancel an operation, back up to
the previous menu, or exit the
menu display (page 9).
OFF/CLEAR
Press to view redial memory
(page 20). While entering
numbers, press and hold to
insert a dialing pause (page 25).
PHONE/FLASH
Press to make or answer a call
(page 19).
During a call, press to answer an
incoming call when you receive a
call waiting alert (page 21).
MUTE/DELETE
During a call, press to mute the
microphone (page 21).
1
#
While reviewing a call log
entry, press repeatedly to add
or remove 1 in front of the
telephone number before dialing
or saving it in the directory
(page 32).
Press repeatedly to display
other dialing options when
reviewing a call log entry
(page 32).
DELETE
SPEAKER
While reviewing the caller
ID history (page 33) or the
directory (page 28), or the
redial memory (page 20), press
to delete an individual entry.
Press to activate handset speakerphone. Press again to resume
normal handset use (page 20).
Main menu
The > symbol highlights a
menu item.
>ANS. SYSTEM
DIRECTORY
Menu
Main menu
ANS. SYSTEM (page 35)
DIRECTORY (page 24)
CALL LOG (page 29)
RINGER VOLUME (page 9)
RINGER TONE (page 10)
KEY TONE (page 10)
LCD LANGUAGE (page 10)
SET DATE/TIME (page 11)
CLR VOICEMAIL (page 12)
HOME AREA CODE (page 13)
While predialing, press to
delete digits (page 19).
Using menus
Press pDIR or CIDq to
scroll through menu items.
Press MENU/SELECT
to select or modify a
highlighted item.
Press OFF/CLEAR to
cancel an operation, back
up to the previous menu, or
exit the menu display.
Getting started
Quick reference guide - telephone base
VOICEMAIL indicator
IN USE indicator
Flashes when you have
new voicemail. Voicemail
service is offered by your
local telephone service
provider, and is different
from answering system
messages (page 12).
On when the handset is in
use or when the answering
system is answering an
incoming call.
Flashes when another
telephone is in use on the
same line.
Flashes quickly when there
is an incoming call.
HANDSET LOCATOR
Press to make handset
beep so you can locate it
(page 23).
ON/OFF
MESSAGE COUNTER
Press to turn the built-it
answering system on or
off (page 35).
Number of messages (or
during playback, message
number currently playing).
PLAY/STOP
REPEAT
Press to start or stop
message playback
(page 37).
Press to repeat a message.
Press twice to play the
previous message
(page 38).
SKIP
X DELETE
Press to skip a message
(page 38).
Press to delete the
message currently
playing (page 38).
Press twice to delete all
old messages when the
phone is not in use
(page 38).
pqVOLUME
During message
playback, press to adjust
the listening volume
(page 38).
While in idle mode,
press to adjust the base
ringer volume (page 36).
Getting started
Installation
You must install and charge
the battery before using the
telephone.
STOP!
See pages 5-6 for easy
instructions.
Install the telephone base close to a telephone jack and a power outlet
not controlled by a wall switch. The telephone base can be placed on a
flat surface or vertically mounted on the wall (see page 7). For optimum
range and better reception, place the telephone base in a central and open
location.
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone lines, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see the following page).
The filter prevents noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more information about
DSL filters.
Your product may be shipped with a protective sticker covering the handset
or base display - remove it before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Avoid placing the telephone base too close to:
• Communication devices such as: television sets, VCRs, or other cordless
telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of the washing machine or
work bench.
Getting started
Telephone base installation
Install the telephone as shown below.
The telephone base is ready for table use. If you want to change to wall
mounting, see page 7 for details.
5. Plug the other
end of the
telephone line
cord into a
telephone jack
or a DSL filter.
If you have DSL high
speed Internet service, a
DSL filter (not included)
is required.
Telephone line cord
4. Plug the large
end of the AC
power adapter
into a power
outlet not
controlled by a
wall switch.
1.Plug one end of
the telephone
line cord into the
telephone jack at
the bottom of the
telephone base.
2. Plug the small end
of the AC power
adapter into the
power jack at the
bottom of the
telephone base.
3. Route the power
adapter cord
through the slot.
IMPORTANT INFORMATION
1. Use only the power adapter(s) supplied with this product. To order a replacement
power adapter, visit our website at www.telephones.att.com, or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
2. The power adapters are intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
Getting started
Battery installation & charging
Install the battery as shown on the next page. Once you have installed the
battery, the screen indicates the battery status (see table below). If necessary,
place the handset in the telephone base to charge the battery. For best
performance, keep the handset in the telephone base when not in use. The
battery is fully charged after 16 hours of continuous charging. See the table
on page 61 for battery operating times.
If the screen is blank, you need to charge the handset without interruption for
at least 10 minutes to give the handset enough charge to use the telephone
for a short time. The screen shows LOW BATTERY and the backlight is off
until you have charged the battery without interruption for at least one hour.
The following table summarizes the battery charge indicators and actions
to take.
Battery indicators
Battery status
Action
The screen is blank.
Battery has no charge
and the handset cannot
be used.
Charge without
interruption until the
screen shows LOW
BATTERY (at least 10
minutes).
The screen shows
PLACE IN CHARGER
and flashes.
Battery has very little
charge and the handset
cannot be used.
Charge without
interruption until the
screen shows LOW
BATTERY (at least four
minutes).
The screen shows LOW
BATTERY and flashes.
Battery has enough
charge to be used for a
short time.
Charge without
interruption until the
screen shows HANDSET
(at least one hour).
The screen shows
HANDSET.
Battery is charged.
To keep the battery
charged, place it in the
telephone base when
not in use.
NOTE: If you are on a phone call in low battery mode, you hear four short beeps
every minute.
Getting started
Battery installation & charging
CHARGE light
Step 1
Step 2
Plug the battery
connector securely
into the socket inside
the handset battery
compartment, matching
the color-coded label.
Insert the supplied
battery with the label
THIS SIDE UP facing up
as indicated.
Align the cover flat
against the battery
compartment
cover, then slide
it upwards until it
clicks into place.
Step 3
Charge the handset by
placing it face up in the
telephone base. The
CHARGE light will be
on when charging.
To replace the battery, press the tab and slide the
battery compartment cover downwards. Lift out
the old battery and disconnect it from the handset.
Follow the instructions above to install and charge
the new battery.
IMPORTANT INFORMATION
Use only the supplied rechargeable battery or replacement battery (model BT8001).
To order a replacement power adapter, visit our website at
www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1
(866) 288-4268.
Getting started
Wall Installation
Your telephone base is ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall mount bracket to connect with
a standard dual-stud telephone wall mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or consumer
electronic retailers. You might need a professional to install the mounting
plate.
Tabletop to wall installation
1. Position the telephone base as shown below. Insert the extended tabs
(marked A) of the wall mount bracket into the slots on the back of the
telephone base (marked A). Push the telephone base down until it is
securely in place.
2. If you are using a DSL filter, plug the line cord into the filter now. Route
the telephone line cord (or DSL filter) through the wall mount bracket hole.
Route the power cord out of the bottom of the telephone.
3. Plug the telephone line cord (or DSL filter) into the wall jack. Plug the
power adapter into a power outlet not controlled by a wall switch.
4. Align the holes on the bracket with the standard wall plate and slide the
bracket down until it locks securely. Bundle the telephone line cord and
power adapter cord neatly with a twist tie.
1.
2.
3.
4.
Getting started
Wall Installation
Wall to tabletop installation
1. Remove the wall mount bracket from the wall. If the telephone line cord and
power adapter cord are bundled, untie them first.
2. Lift the telephone base up to detach it from the plastic wall mount bracket.
Unplug the telephone line cord (or DSL filter) from the wall. Unplug the
power adapter from the power outlet.
3. See Telephone base installation on page 4.
Handset settings
Telephone settings
Menu settings
Use the menus to change the telephone’s settings.
1. Press MENU/SELECT in idle mode (when the phone is not in
use) to enter the main menu.
2. Use qCID or DIRp to scroll to the feature to be changed.
When scrolling through the menu, the top menu item is
always highlighted with a > symbol.
3. Press MENU/SELECT to select the highlighted item.
>ANS. SYSTEM
DIRECTORY
NOTE: To cancel an operation, back up to the previous menu or exit the menu display,
press
OFF/CLEAR. Press and hold
OFF/CLEAR to return to idle mode.
Ringer volume
You can set the ringer volume level (1-6), or turn the ringer off. When the ringer
is off, the
appears on the handset screen.
1. Press MENU/SELECT in idle mode to enter the main menu.
>RINGER VOLUME
2. Use qCID or DIRp to scroll to the >RINGER VOLUME menu,
then press MENU/SELECT.
3. Press qCID or DIRp to sample each volume level.
4. Press MENU/SELECT to save your preference and return to the
main menu.
RINGER TONE
RINGER VOLUME
NOTES:
1. Changing the handset ringer volume does not affect base ringer volume. For more
information on base ringer volume, see page 36.
2. The ringer volume level also determines the paging tone when initiating the handset
locator feature (page 23).
3. If the handset ringer volume level is set to off, that handset is silenced for all incoming
calls and paging.
Handset settings
Telephone settings
Ringer tone
This feature allows you to choose one of 10 ringer tones.
1.Press MENU/SELECT when in idle mode to enter the main
menu.
>RINGER TONE
KEY TONE
2. Use qCID or DIRp to scroll to >RINGER TONE, then press
MENU/SELECT.
3.Press qCID or DIRp to sample each ringer tone.
4. Press MENU/SELECT to save your preference and return to
the main menu.
RINGER TONE
1
NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.
Key tone
The handset is factory programmed to beep with each key press. If you turn
off the KEY TONE, there are no beeps when you press keys.
1.Press MENU/SELECT when in idle mode to enter the main
menu.
2.Use qCID or DIRp to scroll to >KEY TONE, then press
MENU/SELECT.
3.Press qCID or DIRp to select ON or OFF.
4. Press MENU/SELECT to save your preference and return to
the main menu.
>KEY TONE
LCD LANGUAGE
KEY TONE
ON
LCD language
You can select the language used for all screen displays.
1.Press MENU/SELECT in idle mode to enter the main menu.
2.Use qCID or DIRp to scroll to >LCD LANGUAGE, then
press MENU/SELECT.
3.Press qCID or DIRp to select ENGLISH, FRANÇAIS or
ESPAÑOL.
4. Press MENU/SELECT to save your preference and return to
the main menu.
10
>LCD LANGUAGE
SET DATE/TIME
LCD LANGUAGE
ENGLISH
Handset settings
Telephone settings
Set date/time
The answering system announces the date and time of the message prior
to playing it. Before using the answering system, set the date and time as
follows. If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call. However, the year must be set so that
the day of the week can be calculated from the caller ID information.
Follow the steps below to set the month, day, year and time.
1.When the handset is in the idle mode, press MENU/SELECT
>ANS. SYSTEM
to enter the main menu.
DIRECTORY
2.Press qCID or DIRp to scroll to >SET DATE/TIME, then
press MENU/SELECT.
3.Press qCID or DIRp to select the month, or enter the
correct number using the dial pad, then press MENU/SELECT >SET DATE/TIME
to confirm.
CLR VOICEMAIL
4.Press CID or DIR to select the day, or enter the correct
number using the dial pad, then press MENU/SELECT to
confirm.
5.Press CID or DIR to select the year, or enter the correct SET DATE
--/--/-number using the dial pad, then press MENU/SELECT to
confirm.
6.Press CID or DIR to select the hour, or enter the correct
number using the dial pad, then press MENU/SELECT to
SET TIME
confirm.
--:-- -7.Press CID or DIR to select the minute, or enter the
correct number using the dial pad, then press MENU/SELECT
to confirm.
8.Press CID or DIR to select the AM or PM, then press MENU/SELECT to
confirm. There is a confirmation tone.
NOTE: If the clock was not set when a message is recorded, the system announces "Time and
day not set" before the message is played.
11
Handset settings
Telephone settings
Voicemail (visual message waiting) indicator
If you subscribe to a voicemail service offered by your local
telephone service provider, the feature provides a visual
indication when you have new voicemail messages. The
VOICEMAIL light on the telephone base flashes, and NEW
VOICEMAIL and the
icon appear on the handset screen.
HANDSET
NEW VOICEMAIL
5:37 PM
8/06
NOTES:
1. This feature does not indicate new answering system messages recorded on your
phone.
2. For more information about the difference between your answering system and
voicemail, see page 35.
Clear voicemail indication
Use this feature when the telephone indicates there is new voicemail
but there is none. For example, when you have accessed your voicemail
while away from home. This feature only turns off the displayed NEW
VOICEMAIL message,
icon and VOICEMAIL light; it does not delete your
voicemail messages. As long as you have new voicemail messages, your
local telephone service provider continues to send the signal to turn on the
indicator.
To manually turn off the new voicemail indicator:
1.Press MENU/SELECT when in idle mode to enter the
main menu.
2.Use qCID or DIRp to scroll to >CLR VOICEMAIL, then
press MENU/SELECT. The screen shows TURN OFF
INDICATOR?
3.Press MENU/SELECT again to turn the voicemail indication
off, or press OFF/CLEAR to cancel the procedure.
>CLR VOICEMAIL
HOME AREA CODE
TURN OFF
INDICATOR?
NOTES:
1. Your telephone service provider may alert you to new messages with stutter (broken)
dial tone. Contact your telephone service provider for more details.
2. For information about using your voicemail service, contact your telephone service
provider for assistance.
12
Handset settings
Telephone settings
Home area code
If you dial seven digits to make a local call (no area code required), enter your
area code into the telephone as the home area code. When you receive a call
from within your home area code, the caller ID history only displays the seven
digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID log. If you
dial 10 digits to make a local phone call, do not use this home area code
feature. If you do, you will not be able to place calls from your caller ID log,
as they have only seven digits.
>HOME AREA CODE
1. Press MENU/SELECT in the idle mode to enter the
ANS. SYSTEM
main menu.
2. Use qCID or DIRp to scroll to >HOME AREA CODE, then
press MENU/SELECT.
3. Press the dial pad keys to enter a three-digit home area
HOME AREA CODE
code. Press MUTE/DELETE to delete digits while entering.
___
4. Press MENU/SELECT to save and return to the main menu.
NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to
make a local call (area code + phone number), you will need to delete your home area
code. With the home area code displayed, press and hold MUTE/DELETE. The home area
code is now restored to its default setting of _ _ _.
13
Handset settings
Answering system settings
Use the answering system menu to turn the answering system on or off,
record your announcement (greeting), change the number of rings, remote
access code and message alert tone.
1. When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then press
MENU/SELECT.
Answer on/off
Unless you change it, the answering system is on and ready to record
messages. You can turn the answering system off, but if you do so, the
answering system does not answer calls and record incoming messages.
To turn the answering system on or off from a handset:
1. When the handset is in idle mode, press MENU/SELECT to >ANS SYS SETUP
PLAY MSGS
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
>ANSWER ON/OFF
4. Press MENU/SELECT again to select >ANSWER ON/OFF.
ANNOUNCEMENT
5. Press qCID or DIRp ������������������
to select between ON and OFF, then
press MENU/SELECT to confirm the setting. A confirmation
tone sounds.
If the answering system is on, the ANS ON icon displays on the ANSWER ON/OFF
ON
handset screen.
NOTE: If the answering system is off and there is an incoming call, the
system answers after 10 rings and announces, “Please enter your remote access code.” For
more information about remote access codes, see pages 41-42.
14
Handset settings
Answering system settings
Announcement
Outgoing announcements play when calls are answered by the answering
system.
The telephone has a prerecorded outgoing announcement, “Hello. Please
leave a message after the tone.” You can use this announcement, or record
your own announcement.
You can record an announcement up to 90 seconds. The system does not
record any announcement shorter than one second.
To play your current outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to
>ANS. SYSTEM
enter the main menu.
DIECTORY
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press qCID or DIRp to scroll to >ANNOUNCEMENT, then >ANS SYS SETUP
press MENU/SELECT, the system announces, “To play, press
PLAY MSGS
2. To record, press 7.”
5. Press 2 to play the current announcement.
To record a new outgoing announcement:
>ANNOUNCEMENT
1. When the handset is in idle mode, press MENU/SELECT to
# OF RINGS
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
2-PLAY 3-DELETE
press MENU/SELECT.
5-STOP 7-RECORD
4. Press qCID or DIRp to scroll to >ANNOUNCEMENT, then
press MENU/SELECT, the system announces, “To play, press
2. To record, press 7.”
5. Press 7 to record an announcement, the system announces RECORD ANNC...
“Record after the tone, press 5 when you are done.”
5-STOP
6. Press 5 when you finish recording. Your recorded
announcement plays.
To listen to the recorded announcement again, press 2 after
playback is completed.
To record a new announcement, press 7 and follow step 6.
NOTE: If the answering system is full and you want to record a new announcement, the
system announces, “Memory is full.” You must delete some messages before you can
record a new announcement.
15
Handset settings
Answering system settings
To delete your outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then press
MENU/SELECT.
4. Press qCID or DIRp to scroll to >ANNOUNCEMENT, then press
MENU/SELECT, the system announces, “To play, press 2. To record, press 7.”
5. Press 3 to delete your recorded announcement.
If your announcement is deleted, calls are answered with the pre-recorded
announcement described on page 15.
Number of rings
You can set the answering system to answer an incoming call after two, four,
or six rings. You can also select toll saver, which is explained below. Unless
you change it, the answering system answers an incoming call after four rings.
To set the number of rings:
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then press
MENU/SELECT.
4. Press qCID or DIRp to scroll to ># OF RINGS, then press MENU/SELECT.
5. Press qCID or DIRp to scroll and choose among 2, 4, 6 or TOLL SAVER.
• Toll saver - the answering system answers a call after two rings if
you have new messages, and after four rings when there are no new
messages. This feature allows you to check for new messages and avoid
paying long distance charges if you are calling from out of your local
area.
6. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.
NOTE: If you subscribe to caller ID/call waiting service through your telephone service
provider, see Answering system and voicemail on page 35.
16
Handset settings
Answering system settings
Remote access code
To access your answering system remotely from any touch tone phone, you
need to enter a two-digit number (10-99). Unless you change it, the remote
access code is 19.
To change the remote access code:
>ANS. SYSTEM
1. When the handset is in idle mode, press MENU/SELECT to
DIECTORY
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
>ANS SYS SETUP
4. Press MENU/SELECT to scroll to >REMOTE CODE, then press PLAY MSGS
MENU/SELECT.
5. Press qCID or DIRp ���������������������������������
to change the remote access code.
6. Press MENU/SELECT to confirm your setting. A confirmation >REMOTE CODE
MSG ALERT TONE
tone sounds.
REMOTE CODE
19
17
Handset settings
Answering system settings
Message alert tone
When the message alert tone is set to ON, and there is at least one new
message, the telephone base beeps every 10 seconds. Unless you change it,
the message alert tone is set to off.
To change the setting:
1.When the handset is in idle mode, press MENU/SELECT to
>ANS. SYSTEM
enter the main menu.
DIECTORY
2.Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4.Press qCID or DIRp to scroll to >MSG ALERT TONE, then >ANS SYS SETUP
PLAY MSGS
press MENU/SELECT.
5.Press qCID or DIRp to choose between ON and OFF.
6.Press MENU/SELECT to confirm your setting. A confirmation
tone sounds.
>MSG ALERT TONE
ANSWER ON/OFF
NOTES:
1. The message alert tone beeps only if all the conditions below are met:
- Answering system is on.
- Message alert tone setting is on.
- There are new messages.
2. To temporarily turn off the message alert tone, see page 36.
18
MSG ALERT TONE
ON
Telephone operation
Making, answering, and ending calls
Making a call
To make a call, press PHONE/FLASH or SPEAKER, then enter the
telephone number.
Elapsed
time
The screen displays the elapsed time as you talk (in
hours, minutes and seconds).
PHONE 0:00:30
NOTE: Press
PHONE/FLASH to access services from your local
telephone service provider does not affect the elapsed time.
On-hook dialing (predialing)
Enter the telephone number, then press PHONE/FLASH or SPEAKER to
dial. Press MUTE/DELETE or OFF/CLEAR at any time to make corrections as
you are entering numbers.
Answering a call
To answer a call:
• Press PHONE/FLASH or SPEAKER.
–OR–
• Press any dial pad key (0-9, * or #).
Temporary ringer silencing
Press OFF/CLEAR or DELETE/MUTE while the telephone is ringing to silence
the ringer temporarily on the handset. This turns off the ringer without
disconnecting the call. The next incoming call rings normally at the preset
volume.
Ending a call
To end a call, press the
telephone base.
OFF/CLEAR or return the handset in the
Auto off
A call ends automatically when you put the handset in the telephone base.
19
Telephone operation
Handset operation
Speakerphone information
During a call, press SPEAKER to switch between hands-free speakerphone
and normal handset use. Press OFF/CLEAR to hang up.
Elapsed
NOTES:
1. If you use the speakerphone during LOW BATTERY mode, the
handset is not lit except for the
SPEAKER button.
2. The speakerphone uses more power than the normal handset.
If the handset battery becomes very low while you are using
the speakerphone, the call remains in speakerphone mode
until you hang up or the battery becomes depleted. When
the battery is very low, you cannot switch a call from normal
handset use to speakerphone mode.
3. After installing the battery into the handset, the screen may
show LOW BATTERY. If you use speakerphone at this time,
the battery may become depleted. Follow the instructions in
the Battery installation & charging section on pages 5-6.
time
PHONE
0:00:30
Last number redial
To view the recently dialed numbers:
• To display the most recently called number (up to 30 digits), REDIAL
888-883-2445
press REDIAL/PAUSE.
• To view up to five recently called numbers, press
REDIAL/PAUSE then press qCID or DIRp, or press
REDIAL/PAUSE repeatedly.
The handset beeps twice at the beginning and at the end of the list.
Press OFF/CLEAR to exit.
To redial a number:
• To dial the displayed number, press PHONE/FLASH or SPEAKER.
-OR• You can call the most recently called number by pressing PHONE/FLASH
or SPEAKER. Then pressing REDIAL/PAUSE.
While reviewing the redial memory, press MUTE/DELETE to delete the
displayed number.
20
Telephone operation
Handset operation
Volume control
While on a call, press qVOLUME/CID to decrease or press
pVOLUME/DIR to increase the listening volume.
NOTES:
1. Handset and speakerphone volume settings are independent.
2. When the volume reaches the minimum or maximum setting, you hear two beeps.
Call waiting
If you subscribe to call waiting service with your local telephone service
provider, you hear a beep if someone calls while you are already on a call.
Press PHONE/FLASH to put your current call on hold and take the new call.
Press PHONE/FLASH at any time to switch back and forth between calls.
Mute
Use the mute function to turn off the microphone. You can hear the caller, but
the caller does not hear you.
To mute the call:
• Press MUTE/DELETE. When mute is on, the handset screen
shows MUTED for a few seconds and the MUTE icon appears
until you turn off mute.
To un-mute the call:
• Press MUTE/DELETE again. When mute is turned off,
MICROPHONE ON appears temporarily on the handset
screen.
PHONE
0:00:30
MUTED
MUTE
21
Telephone operation
Chain dialing
Chain dialing
Use this feature to initiate a dialing sequence from numbers stored in the
directory, caller ID history or redial while you are on a call.
Chain dialing can be useful if you wish to access other numbers (such as bank
account numbers or access codes) from the directory, caller ID history or
redial list.
To get to the directory while on a call:
1. Press MENU/SELECT twice to enter >DIRECTORY.
2. Press qCID or DIRp ��������������������������������
to scroll to the desired number.
3. Press MENU/SELECT to dial the number shown.
To get to the caller ID history (call log) while on a call:
1. Press MENU/SELECT.
2. Press qCID or DIRp �������������
to scroll to >CALL LOG, then press MENU/SELECT.
3. Press qCID or DIRp ��������������������������������
to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.
To get to the last number redial while on a call:
Press REDIAL/PAUSE to show and dial the most recently dialed number. If you
press REDIAL/PAUSE again within two seconds, the number is not dialed.
NOTES:
1. You cannot edit a directory entry while on a call. For more details about the directory,
see page 24.
2. You cannot copy a caller ID entry into the directory while on a call. For more details
about the caller ID history, see page 29.
3. If you press REDIAL/PAUSE while on a call, you can only view the most recent call, and
you cannot erase the entry. For more details about the redial memory, see page 20.
4. Press and hold
OFF/CLEAR to exit redial, directory or caller ID history when you are on
a call.
22
Telephone operation
Handset operation
Handset locator
The handset locator feature is useful if you misplace
your handset.
To start the paging tone:
Press HANDSET LOCATOR at the telephone base
to start the paging tone on the handset for 60
seconds.
NOTE: if you press
OFF/CLEAR or MUTE/DELETE on a
handset, the ringer of the handset is silenced but the paging
tone continues.
To stop the paging tone:
• Press PHONE/FLASH, SPEAKER, or any dial
pad key (0-9, *, or #) on the handset(s),
–OR–
• Press HANDSET LOCATOR on the telephone base.
NOTE: The handset ringer volume also determines the level of
paging tone. If the handset ringer volume level is set to off, that
handset is silent for all calls and paging (page 9).
23
**PAGING**
the
Directory
About the directory
Capacity
The directory can store up to 50 entries, with a maximum of 15 alphanumeric
characters (including spaces) for the names and 30 digits for the telephone
numbers. A convenient search feature can help you find and dial numbers
quickly (page 27).
If there are already 50 entries, the screen shows LIST FULL. You cannot store
a new number until you delete one.
Exiting the directory
Press OFF/CLEAR to cancel an operation, back up to the previous menu, or
exit the menu display. Press and hold OFF/CLEAR to return to the
idle mode.
If you pause for too long while creating or reviewing an entry, the procedure
will time out and you have to begin again.
24
Directory
Create directory entries
To create a new directory entry
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press qCID or DIRp to scroll to >DIRECTORY, then press
MENU/SELECT.
>DIRECTORY
CALL LOG
3.Press qCID or DIRp to highlight >STORE.
4.Press
MENU/SELECT.
>REVIEW
5. Enter the telephone number when prompted.
STORE
• Use the dial pad to enter up to 30 digits.
– Press qCID or DIRp to move the cursor to the left
or right.
– Press
MUTE/DELETE
– Press and hold
>STORE
REVIEW
to erase numbers.
MUTE/DELETE
to erase all digits.
– Press and hold REDIAL/PAUSE to enter a threesecond dialing pause (a p appears).
ENTER NUMBER
888-883-2445_
-OR• ��������������������������������������
Copy a number from redial by pressing REDIAL/PAUSE then press qCID or DIRp, or pressing REDIAL/PAUSE repeatedly to
locate the number to copy. Press MENU/SELECT to copy the number.
6. Press MENU/SELECT to save the number in the display.
The display shows ALREADY SAVED if the number is already in the directory.
You cannot save the same number twice.
25
Directory
Create directory entries
7. Enter the name when prompted.
• Use the dial pad to enter a name (up to 15 characters).
Each time you press a key, the character on that key
appears. Additional key presses produce other characters
on that key. See the chart below.
ENTER NAME
Robert Brown_
– Press qCID or DIRp to move the cursor to the right or
left.
– Press MUTE/DELETE to erase letters.
–Press and hold MUTE/DELETE to erase all characters.
NOTE: The first letter of every word is capitalized. The remaining letters in a word start as
lower case letters shown in the chart below.
Dial
Key
1
2
3
4
5
6
7
8
9
0
*
#
1
1
A
D
G
J
M
P
T
W
0
*
space
2
#
B
E
H
K
N
Q
U
X
?
Characters by number of key presses
3
4
5
6
7
,
’
.
&
C
2
a
b
c
F
3
d
e
f
I
4
g
h
i
L
5
j
k
l
O
6
m
n
o
R
S
7
p
q
V
8
t
u
v
Y
Z
9
w
x
!
/
(
)
9
r
s
y
z
@
8. Press MENU/SELECT to store your new directory entry. The
name and the telephone number will then be shown on the
screen. To change it later, see page 28.
26
8
Robert Brown
888-883-2445
Directory
Directory review
To review directory entries
1.Press DIRp when in idle mode to
������������������������������������������
show the first entry in the directory.
DIRECTORY EMPTY appears if there are no directory entries.
-ORYou can also show the first in the directory by first pressing
MENU/SELECT when in idle mode, then press qCID or DIRp to scroll to
>DIRECTORY, then press MENU/SELECT twice.
2.Press qCID or DIRp to browse through the directory. Entries appear
alphabetically by the first letter in the name.
NOTE: If the telephone number in the directory exceeds 15 digits, <* appears in front of
the telephone number. Press * to move towards the end of the telephone number or press
# to move towards the beginning of the telephone number. You can also press
MENU/SELECT to view the number in its entirety. This action puts the telephone number in
edit mode. Press
OFF/CLEAR to cancel. See page 28 for information on editing
a directory.
Search directory
To search by name
1. Press DIRp in idle mode to show the first listing in the directory.
DIRECTORY EMPTY appears if there are no directory entries.
2. When a name entry appears, press the dial pad keys (2-9) to start a
name search.
The directory shows the first name beginning with the first letter associated
with the dial pad key if there is an entry in the directory that begins with
that letter.
3. To see other names that start with the letters on the same dial pad key,
keep pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:
If you press 5 (JKL) once, Jennifer displays.
If you press 5 (JKL) twice, Jessie displays.
If you press 5 (JKL) three times, Kevin displays.
If you press 5 (JKL) four times, Linda displays.
If you press 5 (JKL) five times, Jennifer displays again.
NOTES:
1. If there is no name entry matching the first letter of the key you press, the directory shows a
name entry that matches the following letters of the key.
2. If you press a key (2-9) and there is no name starts with the letters on that key, the
directory shows the entry that matches the next letter in the directory.
27
Directory
To dial, delete or edit entries
To dial, delete or edit a directory entry (name and number), the entry must be
shown on the handset. Use directory search (page 27) to show an entry.
Display dial
To dial a displayed number from the directory, press
SPEAKER.
PHONE/FLASH or
To delete an entry
When a directory entry appears, press MUTE/DELETE to delete the displayed
entry from the directory. Once deleted, you cannot retrieve an entry.
To edit an entry
When a directory entry appears:
1.Press MENU/SELECT to modify the entry. You are prompted
to EDIT NUMBER.
Andrew
888-490-2005
• Press the dial pad keys to add digits.
• Press
MUTE/DELETE
• Press and hold
to erase digits.
MUTE/DELETE
to erase all digits.
• Press qCID or DIRp to move the cursor to the left
or right.
• Press and hold REDIAL/PAUSE to add a three-second
pause, if desired.
• Copy a number from redial by pressing REDIAL/PAUSE.
Then press qCID or DIRp, or press REDIAL/PAUSE
repeatedly to locate the number to copy. Press
MENU/SELECT to copy the number.
ENTER NUMBER
888-883-2445_
EDIT NAME
Andy_
Andy
888-883-2445
2.Press MENU/SELECT. Y�������������������
ou are prompted to EDIT NAME.
• Press the dial pad keys to add characters (page 26).
• Press MUTE/DELETE to erase characters.
• Press and hold MUTE/DELETE to erase all characters.
• Press qCID or DIRp to move the cursor to the left or right.
3.Press MENU/SELECT to confirm.
28
Caller ID
About caller ID
This product supports caller ID services provided by most
local telephone service companies. Depending on your service
subscription, you may see the caller’s number, or the caller’s
name and number that are sent by the telephone service
provider after the first or second ring. Caller ID allows you to
see the name, number, date and time of calls.
Information about caller ID with call waiting
CHRIS SMITH
888-722-7702
NEW
AM
10:01
9/25
Caller ID with call waiting lets you see the name and
telephone number of the caller before answering the
telephone, even while on another call.
It may be necessary to change your telephone service to use
this feature. Contact your telephone service provider if:
• You have both caller ID and call waiting, but as separate
services (you may need to combine these services).
• You have only caller ID service, or only call waiting service.
• You do not subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services may not be available
in all areas.
This product can provide information only if both you and the caller are
in areas offering caller ID service and if both telephone companies use
compatible equipment. The time and date are sent by the telephone service
provider along with the call information.
The caller ID information may not be available for every incoming call. The
callers may intentionally block their names and/or telephone numbers. To
view call log entries with numbers between 16 and 23 digits, you must save
the entry to the directory (page 33). For instructions on viewing the digits, see
the first note on page 27.
NOTE: ���������������������������������������������������������������������������������������
You can use this product with regular caller ID service, or you can use this product’s
other features without subscribing to either caller ID or combined caller ID with call
waiting service.
29
Caller ID
Caller ID operation
Memory match
If the incoming telephone number exactly matches
a telephone number in your directory, the name that
appears on the screen matches the corresponding name
in your directory.
For example, if Christine Smith calls, her name appears
as Chris if this is how you entered it into your directory.
Chris
888-722-7702
10:01
AM
NEW
9/25
NOTE: The number shown by your caller ID is in the format sent
by the phone company. The phone company usually delivers tendigit phone numbers (area code plus phone number). If the
telephone number of the caller does not exactly match a number
in your directory, the name appears as it is delivered by the
phone company. For example, if the phone company includes the
area code and the directory number does not, the name appears
as delivered by the phone company.
Missed (new) calls indicator
When a handset is in idle mode and has calls that have not been reviewed, its
screen shows XX MISSED CALLS.
HANDSET
All unreviewed entries are counted as missed calls. Each time
you review a call log entry marked NEW, the number of missed 6 MISSED CALLS
calls decreases by one.
8/06
5:37
If you do not want to review the missed calls one by one,
but you still want to keep them in the caller ID history, you
Robert Brown
can press and hold OFF/CLEAR for four seconds when the
888-883-2445
handset is idle. All the entries in the caller ID history are
considered old (reviewed), and the missed calls counter
8/06
3:15
shows 0.
PM
PM
30
Caller ID
Caller ID operation
How the call log works
The telephone stores caller ID information about the last 50
incoming calls in the telephone base. Entries are stored in
reverse chronological order. The phone deletes the oldest
entry when the log is full to make room for new calls. If you
answer a call before the information appears on the screen, it
does not show in the caller ID history.
Review the caller ID history to find out who called, to easily
return the call, or to copy the caller’s name and number into
your directory.
XX MISSED CALL(S) appears if there are new call log entries
(including missed and unreviewed calls). CALL LOG EMPTY
appears if there are no records in the call log.
NOTE:
1. Each entry may have up to 24 digits for the phone number and 15
characters for the name. If the phone number has more than 15
digits, only the last 15 digits appear. For call log entries with numbers
between 16 and 23 digits, in order to view the entire number, you
must save the entry to the Directory (page 33). For instructions on
viewing the digits, see the first note on page 27. If the phone number
has more than 24 digits, it is not saved or shown in the call log.
2. The caller ID information might not be available for every incoming
call. The callers might intentionally block their names and/or
telephone numbers.
Caller’s name
Caller’s number
CHRIS SMITH
888-722-7702
10:01
AM
AM
Time of call
Appears when the
call is missed and
unreviewed
NEW
9/25
Date of call
31
CHRIS SMITH
888-722-7702
NEW
AM
10:01
9/25
Caller ID
To review the call log
To review the call log
1. When a handset is in idle mode, press qCID to review the
caller ID history in reverse chronological order starting with
the most recent call.
-ORYou can also review the caller ID history by pressing
MENU/SELECT, then press qCID or DIRp to scroll to
>CALL LOG, then ������
press MENU/SELECT twice to REVIEW.
2. Press qCID or DIRp to scroll through the list as shown on
the right.
3. Press OFF/CLEAR to exit the caller ID history.
A double beep sounds when the list reaches the beginning or
end of the call log.
HANDSET
6 MISSED CALLS
8/06
5:37 PM
qCID
Robert Brown
888-883-2445
3:40
PM
8/06
Charlie Johnson
800-222-3111
2:50
PM
8/06
Make a call log entry ready to dial
Although the call log entries received typically have
883-2445
10 digits (the area code plus the seven-digit number),
1-883-2445
Press #
888-883-2445
in some areas, you might need to dial only the seven
1-888-883-2445
digits, or 1 plus the seven digits, or 1 plus the area
code plus the seven digits. You can change the
883-2445
number of digits that you dial from and store in the
1-883-2445
call log.
Press 1
While reviewing the call log, press # repeatedly to
888-883-2445
show different dialing options for local and long
1-888-883-2445
distance numbers before dialing or saving the
telephone number in the directory.
Press 1 repeatedly if you need to add or remove 1 in front of the telephone
number before dialing or saving it in the directory.
When the number is shown in the correct format for dialing, press
PHONE/FLASH or SPEAKER to call the number.
NOTE: If you do not need to dial the area code for local calls, make sure to program your
home area code, see page 13 for details
32
Caller ID
Caller ID history
Dial a call log entry
1. When in the call log, press� qCID or DIRp to browse.
2. Press PHONE/FLASH or SPEAKER to dial the entry.
Delete entries
• Press MUTE/DELETE to delete the shown entry from the caller ID history.
• Follow the steps below to delete all caller ID entries.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use� qCID or DIRp to scroll to >CALL LOG, then press MENU/SELECT.
3. Use qCID or DIRp to scroll to >DEL ALL CALLS, then press
MENU/SELECT.
4. When the screen shows DELETE ALL CALLS? press MENU/SELECT to
clear the caller ID history of all entries, or press OFF/CLEAR to exit
and leave all entries in the caller ID history intact.
Save a call log entry to the directory
1. When in the call log, press� qCID or DIRp to browse.
2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER.
3. Use the dialing keys to edit the number.
• Press MUTE/DELETE to backspace and erase a digit.
• Press and hold MUTE/DELETE to erase the entire entry.
• Press� qCID ����������������������������������
to move the cursor to the left or DIRp to the right.
• Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
• Copy a number from the redial list by pressing REDIAL/PAUSE and then
qCID or DIRp, or by pressing REDIAL/PAUSE to select a number. Press
MENU/SELECT to copy the number.
4. Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
• Use the dial pad keys to add characters (page 26).
• Press MUTE/DELETE to erase characters.
• Press and hold MUTE/DELETE to erase all characters.
• Press� qCID or DIRp to move the cursor to the left and right.
• Press # to insert a space.
5. Press MENU/SELECT when done and the handset shows SAVED.
• If the entry is already saved in the directory, the handset shows
ALREADY SAVED. If there is no caller ID information, the handset shows
UNABLE TO SAVE.
NOTES:
1. You may need to change how a caller ID number is dialed if the entry does not appear
in the correct format. Caller ID numbers may appear with an area code that may not be
required for local calls, or without a 1 that may be needed for long distance calls
(see page 32).
2. If neither the name nor number is provided, UNABLE TO SAVE appears.
33
Caller ID
Reasons for missing caller ID information
There are also occasions when other information or no information shows for
various reasons:
On-screen
message
Reason
PRIVATE
NUMBER
The caller prefers not to show the phone number.
PRIVATE
NAME
The caller prefers not to show the name.
PRIVATE
CALLER
The caller prefers not to show the phone number and
the name.
UNKNOWN
NUMBER
Your local telephone service provider cannot determine the
caller’s number.
UNKNOWN
NAME
Your local telephone service provider cannot determine the
caller’s name.
UNKNOWN
CALLER
Your local telephone service provider cannot determine
the caller’s name and telephone number. Calls from other
countries may also generate this message.
34
Answering system
About the answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at
your service provider’s voicemail (fees may apply). Your telephone’s built-in
answering system messages and voicemail messages are separate. Each alerts
you to new messages differently.
• If
and NEW VOICEMAIL display on the handset, your telephone service
provider is indicating that it has new voicemail for you. To listen to your
voicemail, you typically dial an access number provided by your telephone
service provider, followed by a security code or PIN.
• To listen to messages recorded on your digital answering system, press
PLAY/STOP button on the telephone base.
You can use your telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail answers. To
learn how to program your voicemail settings, contact your telephone service
provider. By following the below instructions, if you are on a call, or if the
answering system is busy recording a message and you receive another call,
the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six
rings, set your answering system to answer after four rings. Some voicemail
providers may program the delay before answering calls in seconds instead
of rings. In this case, allow six seconds per ring when determining the
appropriate setting.
Message capacity
The answering system can record and store up to 99 messages. Each message
can be up to four minutes in length. The total storage capacity for the
announcement, messages and memos is approximately 14 minutes. The actual
recording time depends on individual message characteristics. Messages
remain available for replay until you delete them.
Turn the answering system on or off at the telephone base
Unless you change it, the answering system is on and ready to record
messages. You can turn the answering system off, but if you do so, the
answering system does not answer calls and record incoming messages.
Press ANS ON/OFF to turn the answering system on or
off. If the answering system is turned on, it announces “Calls
will be answered.” If the answering system is turned off, it
announces “Calls will not be answered.”
35
Answering system
About the answering system
New message indication
The message window on the telephone base flashes and
shows on the handset when there are new answering system
messages.
If the new message alert tone is turned on, the telephone base
beeps every 10 seconds when there are unreviewed messages.
NOTE: If the answering system has less than five minutes of recording
time left, the remaining time is announced.
HANDSET
10:21
AM
11/13
Call screening at the telephone base
If the answering system is on and the telephone base volume is not off (set
to 1 or higher), you hear the announcement and the incoming message when
a call comes in. If you want the telephone base to be silent while recording
messages, make sure the telephone base volume is set to 0.
Call intercept
While screening a call, you can stop recording and speak to the caller by
pressing PHONE/FLASH or SPEAKER on the handset.
Base ringer
Press VOLUMEpq on the telephone base to adjust the ringer volume when
the telephone is not in use.
A sample of the ringer sounds as you adjust the volume. The telephone base
announces, “Base ringer is off.” when you set the volume to 0.
Temporarily turning off the message alert tone
Pressing any telephone base key (except HANDSET LOCATOR) temporarily
silences the message alert tone.
If you press DELETE when in idle mode, there is a voice prompt to direct you
to press DELETE again to delete all old messages, and the message alert
tone is temporarily silenced.
The message alert tone is re-activated with the next incoming message.
Voice prompts
The system provides voice prompts to guide you through remote access and
recording outgoing announcements.
36
Answering system
Messages playback
If you have new messages, you hear only the new messages (oldest first). If
there are no new messages, the system plays back all the messages
(oldest first).
When playback begins, the total number of messages is announced. Before
each message, you hear the day and time it was received. After the last
message, you hear “End of messages.” If the system has less than five minutes
of recording time left, you hear the remaining time.
To listen to messages at the telephone base:
Press
PLAY/STOP on the telephone base to listen to the messages. The
system announces the number of messages, then begins playback. Press
PLAY/STOP again to end the message playback.
To listen to messages at the handset:
1. When the handset is in idle mode, press MENU/SELECT to
>ANS. SYSTEM
enter the main menu.
DIRECTORY
2. Press MENU/SELECT again to select >ANS. SYSTEM.
3. Press MENU/SELECT to select >PLAY MSGS.
>PLAY MSGS
The system announces the number of messages, then begins
DEL ALL OLD
playback. The message sequence is shown on the handset’s
screen. If there is no message in the answering system, the
screen shows NO MESSAGES.
5-STOP
4-REPEAT
3-DELETE
6-SKIP
MSG#
1/2
37
Answering system
Messages playback
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.
When playing messages are playing on the telephone base:
• Press VOLUME
button to adjust the message playback volume.
• Press SKIP to skip to the next message.
• Press REPEAT to repeat the message. Press twice to hear the previous
message.
• Press DELETE to delete the message.
• Press
PLAY/STOP to stop the playback.
When messages are playing on the handset:
• Press qCID or DIRp to adjust the message playback volume.
• Press 6 to skip to the next message.
• Press 4 to repeat the message. Press twice to hear the previous message.
• Press 3 to delete the message.
• Press 5 to stop the playback.
• Press
SPEAKER to switch between speakerphone mode and
handset mode.
To delete all old messages
You can only delete old (reviewed) messages. �����������
You cannot
delete new messages until you review them. You cannot
retrieve deleted messages.
To delete all old messages at the telephone base:
1. Press DELETE on the telephone base. The system
announces, “To delete all old messages, press DELETE
again.”
2. Press DELETE again. The system announces, “All old
messages deleted.”
To delete all old messages at the handset:
1. Press MENU/SELECT when in idle mode to enter the
main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to select >DEL ALL OLD, then press
MENU/SELECT, the screen displays DELETE ALL OLD MSGS?
4. Press MENU/SELECT again to confirm. The screen displays
ALL OLD MSGS DELETED! and you hear a confirmation
tone.
38
>ANS. SYSTEM
DIRECTORY
>DEL ALL OLD
RECORD MEMO
DELETE ALL
OLD MSGS?
ALL OLD MSGS
DELETED!
Answering system
Recording & playing memo
Memos are messages you record at a handset. They are saved, played back
and deleted exactly like incoming messages. You can record a memo as a
reminder to yourself, or leave a message for others who use the answering
system. Memos are played the same way as message. See Message playback
on pages 37-38.
To record a memo:
1.When the handset is in idle mode, press MENU/SELECT to enter the
main menu.
2.Press MENU/SELECT again.
3.Press qCID or DIRp to select >RECORD MEMO, then ������
press
MENU/SELECT. The system announces, “Record after the tone, press 5
when you are done.“ You can record a memo for up to four minutes. The
answering system does not save memos shorter than one second.
4.Speak facing the handset to record your memo.
5.Press 5 to stop recording. The system announces, “Recorded.“
NOTES:
1. “Memory is full,” is announced if you record a memo when the memory is full.
2. Each memo can be up to four minutes in length.
3. Memos shorter than one second are not recorded.
39
Answering system
Base message counter displays
The base message counter displays the total number of answering system
messages. See the table below for other message counter displays.
Message counter displays
0
No messages.
0-6
Telephone base ringer level while adjusting.
1-99
Total number of old messages and memos.
Current message number during old message playback.
0-99 (flashing)
Total number of messages and memos. The number flashes when there
are new (unreviewed) messages. After a power failure, the number in
the message counter flashes to indicate the clock needs to be set.
1-99 & F
(alternating)
Memory is full. Messages must be deleted before new messages can
be recorded.
1-99 (flashing)
Current message number during new message playback.
1-8
Speaker volume level of the telephone base while adjusting.
--
The system is answering a call or recording a memo or announcement,
or a system handset is on a call, or the system is being accessed
remotely, or the system is being programmed.
40
Answering system
Remote access
You can access the answering system remotely by dialing your home
telephone number from any touch-tone telephone.
To remotely access the answering system:
1. Dial your telephone number from any touch-tone telephone.
2. When the system answers, enter the two digit remote access code (19 is
the default code, see page 17 to change it).
• The system automatically announces the number of messages (new
and/or old) if there are any, and then begin to play them.
3. You can also enter the following remote commands.
Remote commands
1
2
3
33
4
44
5
*5
6
*7
0
8
Press to listen to all messages.
Press to listen to new messages only.
Press to delete the current message (during playback).
Press twice to delete all old messages.
Press to repeat the current message (during playback).
Press twice to listen to the previous message.
Press to stop any operation (including recording).
Press to listen to a list of remote commands.
Press to skip to the next message (during playback).
Press to record a new announcement.
Press to turn the answering system on or off.
Press to end remote access (the call is terminated).
4. Hang up to end the call and save all undeleted messages.
Cut out and carry the remote access wallet card at the back of this user’s
manual for quick reference.
41
Answering system
Remote access
NOTES:
1. If you do not enter a valid remote access code, the system answers the call automatically.
2. If you pause for more than four seconds during remote access, you hear a help menu listing
all features and commands. If there is no command for another 20 seconds, the call ends
automatically.
3. If the memory is full, the answering system answers after 10 rings and announces, “Memory
is full. Enter the remote access code.” Enter your remote access code to access the
messages and announcements.
4. When the answering system is turned off, the telephone answers after 10 rings, and
announces, “Please enter your remote access code.”
42
Appendix A
Screen icons, indicator lights & tones
Handset screen icons
Battery status - battery is charging (animated
displayed).
Battery status - low battery (flashing); place
handset in telephone base to recharge.
ANS ON
10:21
AM MUTE
SPEAKERPHONE - the speakerphone is in use.
NEW
MSG#
1/2
Ringer off - the handset ringer is turned off.
NEW VOICEMAIL - new voicemail received from
the local telephone service provider.
ANS ON Answering system is turned on.
Message - new message in the answering
system.
NEW
Missed and unreviewed calls.
MUTE
Microphone is muted.
MSG#
1/2
Message counter - number of message playing.
Handset alert tones
Two short beeps
You are pressing the qCID or DIRp keys when the
volume is already at its highest or lowest setting.
Four short beeps Low battery warning.
Three beeps
Out of range while the handset is on a call.
Three rising tone The telephone has completed the command successfully.
Telephone base tone
Beeps every 10 seconds
Message alert.
Lights
CHARGE
ANSWER ON
On when handset
is charging in the
telephone base.
On when the
answering system
is on and ready to
receive calls.
Lighted display
IN USE
On when the handset is in
use, or when the answering
system is answering an
incoming call.
Flashes when another
telephone is in use on the
same line.
Flashes quickly when here
is an incoming call.
Lighted keypad
Flashes when you have new
SPEAKER
voicemail. Voicemail is a service
On when
offered by your local telephone
service provider, and is different speakerphone is
from answering system messages. in use.
VOICEMAIL
43
Appendix B
Handset display screen messages
Screen display messages
ALREADY SAVED
The telephone number you have entered is already stored in the
directory.
CALL LOG EMPTY
You are accessing an empty caller ID history.
CHARGING
A handset with a low battery has been placed in the telephone
base.
CONNECTING...
The handset has lost communication with the telephone base.
DIRECTORY EMPTY
There are no directory entries.
ENDED
You have just ended a call.
INCOMING CALL
There is a call coming in.
LIST FULL
The directory is full. You cannot save any new entries unless you
delete some current entries.
LOW BATTERY
The battery needs to be charged.
MICROPHONE ON
Mute is off so the other party can hear you voice.
MUTED
The microphone is off.
NEW VOICEMAIL
There are new voicemail messages.
NO LINE
There is no telephone line connected.
NO SIGNAL, CALL
ENDED
The handset is out of range while on a call.
NOT AVAILABLE AT
THIS TIME
Someone else is already using the directory or caller ID history.
** PAGING **
The telephone base is paging the handset.
PHONE
The handset is in use.
PLACE IN CHARGER
The battery is very low. The handset should be placed in the
telephone base.
RINGER MUTE
The ringer is muted temporarily during an incoming call.
SAVED
The entry in caller ID history is now in the directory.
SPEAKER
The handset speakerphone is in use.
UNABLE TO SAVE
You are trying to save an entry with no name and number from
the caller ID history.
XX MISSED CALLS
There are new calls in the caller ID history.
44
Appendix C
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My phone
doesn’t work
at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely
plugged into the cordless handset.
• Make sure the telephone line cord is securely and
firmly plugged into the telephone base and the
telephone wall jack.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base when not
in use.
• If the battery is depleted, it may take approximately ten
minutes to charge the handset before it shows LOW
BATTERY, refer to page 5 for details.
• Reset the telephone base. Unplug the electrical power.
Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.
• You may need to purchase a new battery. Please refer
to Battery installation & charging (pages 5-6) in this
user’s manual.
I cannot get a
dial tone.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• If the previous suggestions don’t work, disconnect the
telephone base from the telephone jack and connect to
a different phone. If there is no dial tone on that phone
either, the problem is in your wiring or local service.
Contact your local telephone service provider.
• Your line cord might be malfunctioning. Try installing a
new line cord.
45
Appendix C
Troubleshooting
I cannot dial
out.
• First try all the suggestions in I cannot get a dial
tone above.
• Make sure you have a dial tone before dialing. The
cordless handset may take a second or two to find the
telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
• Eliminate any background noise. Noise from a
television, radio or other appliances may cause the
phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless
handset before dialing, or dialing from another room in
your home with less background noise.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone service provider (charges
may apply).
My cordless
handset isn’t
performing
normally.
• Make sure the power cord is securely plugged into
the telephone base. Plug the power adapter into a
different, working electrical outlet not controlled by a
wall switch.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds then plug it back in. Allow up to
one minute for the cordless handset and telephone
base to reset.
• Other electronic products can cause interference
to your cordless phone. Try installing your phone
as far away from these types of electronic devices
as possible: television sets, VCRs, or other cordless
telephones.
CONNECTING...
appears on my
cordless handset.
• Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for
one minute to allow the cordless handset and base to
resynchronize.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
46
Appendix C
Troubleshooting
• Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds then plug it back in. Allow up to
one minute for the cordless handset and telephone base
to reset.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away from these types of electronic devices as possible:
television sets, VCRs, or other cordless telephones.
The batteries
will not hold a
charge.
• If the cordless handset is in the telephone base and
the charge light does not come on, refer to The charge
light is off (page 50) in this Troubleshooting guide.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base when not in use.
• If the battery is depleted, it may take approximately ten
minutes to charge the handset before it shows LOW
BATTERY, refer to page 5 for details.
• You may need to purchase a new battery. Please refer
to Battery installation & charging (pages 5-6) in this
user’s manual.
I get noise,
static, or weak
signal even
when I’m near
the telephone
base.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base and
the telephone wall jack (see page 4). The filter prevents
noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more
information about DSL filters.
• You may be able to improve the performance of your
cordless phone by installing your new telephone base
as far as possible from any other existing cordless
telephone system that may already be installed.
• Other electronic products can cause interference to
your cordless phone. Try installing your phone as far
away from the following electronic devices as possible:
television sets, VCRs, or other cordless telephones.
47
Appendix C
Troubleshooting
• Do not install this phone near a microwave oven or
on the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If your phone is plugged in with a modem or a surge
protector, plug the phone (or modem/surge protector)
into a different location. If this doesn’t solve the
problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone
will likely have better reception when installed in a
high area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone service provider (charges
may apply).
I experience
poor sound
quality when
using the
speakerphone.
• For increased sound quality while using the
speakerphone, place the handset on a flat surface with
the dial pad facing up.
• When using a speakerphone, controlling background
noise in your environment is essential. While you are
listening to your party, press MUTE to temporarily turn
your microphone off. When it is your turn to speak,
remember to press MUTE again to turn the
microphone on.
• Excessive background noise will cause a speakerphone
to fade in and out. Try controlling the background
noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the
person at the other end of the conversation while they
are speaking. If background noise cannot be controlled,
you should terminate speakerphone operation and
return to normal handset mode.
I hear other
calls while using
my phone.
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still hear
other calls, the problem is probably in your wiring or
local service. Call your local telephone service provider.
48
Appendix C
Troubleshooting
My cordless
handset does
not ring when I
receive a call.
• Make sure that the ringer is not turned off. Refer to
Ringer volume on page 9 in this user’s manual.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the
telephone base.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base when not in
use.
• You may have too many extension phones on
your telephone line to allow all of them to ring
simultaneously. Try unplugging some of the other
phones.
• The layout of your home or office might be limiting
the operating range. Try moving the telephone base to
another location, preferably on an upper floor.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone service provider (charges
may apply).
• Test a working phone at the phone jack. If another
phone has the same problem, the problem is the phone
jack. Contact your local telephone service provider
(charges may apply).
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as
far away as possible from electronic devices such as
wireless routers, or other cordless telephones.
• Re-install the battery, and place the cordless handset
in the telephone base. Wait for the cordless handset
to re-establish its connection with the telephone base.
Allow up to one minute for this to take place.
• Your line cord might be malfunctioning. Try installing a
new line cord.
49
Appendix C
Troubleshooting
My calls cut
in and out
while I’m using
my cordless
handset.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as
far away as possible from electronic devices such as
wireless routers, or other cordless telephones.
• Move the handset closer to the base. The operating
range may vary with environmental conditions and time
of use. There may be places within your environment
that a cordless phone will not work well.
• If the problem only occurs in certain areas of your
environment, you can conclude that there is nothing
wrong with the phone.
• Do not install this phone near a microwave oven or
on the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If your phone is plugged in with a modem or surge
protector, plug the phone (or modem/surge protector)
into a different location. If this doesn’t solve the
problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. The
phone will have better reception when installed in a
high area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone service provider (charges
may apply).
The charge
light is off.
• Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds, then
plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
• Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
My caller ID
isn’t working.
• Caller ID is a subscription service. You must subscribe to
this service from your local telephone service provider
for this feature to work on your phone.
• Your caller must be calling from an area that supports
caller ID.
50
Appendix C
Troubleshooting
• Both you and your caller’s telephone companies must
use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base and
the telephone wall jack (see page 4). The filter prevents
noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more
information about DSL filters.
An envelope
icon
shows on the
display or the
VOICEMAIL
light is flashing
and I don’t
know why.
• Your telephone has voicemail indication that is separate
from the built-in answering system. If
appears on
the display or the VOICEMAIL light flashes, then your
telephone has received a signal from your telephone
service provider that you have a voicemail message
waiting for you to retrieve from your telephone service
provider. Contact your telephone service provider for
more information on how to access your voicemail.
I cannot
retrieve
voicemail
messages.
• Your telephone has both a built-in answering system
and voicemail indication. They are independent features
and each alerts you to new messages differently (page
35). If you subscribe to voicemail service from your
telephone service provider (charges may apply), contact
your telephone service provider for more information on
how to access your voicemail.
System does
not receive
caller ID when
on a call.
• Make sure you subscribe to caller ID with call waiting
features services provided by your local telephone
service provider. Caller ID features will work only if
both you and the caller are in areas offering caller ID
service, and if both telephone companies use compatible
equipment.
Incomplete
messages.
• If a caller leaves a very long message, part of it may
be lost when the system disconnects the call after four
minutes.
• If the caller pauses for longer than seven seconds, the
system stops recording and disconnects the call.
• If the system’s memory becomes full during a message,
the system stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop
recording and disconnects the call.
51
Appendix C
Troubleshooting
Difficulty
hearing
messages.
• Press VOLUMEp to increase speaker volume on the
telephone base.
• Press VOLUMEp to increase listening volume on a
handset.
System does
not answer after
correct number
of rings.
• Make sure that the answering system is on (page 14
or 35). When the answering system is on, ANS ON
should show on the handset and ANS ON/OFF button
should be on on the telephone base.
• If toll saver is selected, the number of rings changes to
two when there are new messages waiting (page 16).
• If the memory is full or if the answering system is off,
the answering system answers after 10 rings.
• In some cases, the answering system is affected by the
ringing system used buy the local telephone service
provider.
• If you subscribe to voicemail service, change the number
of rings so that your answering system answers before
your voicemail answers (page 12). To determine how
many rings will activate your voicemail, please contact
your local telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
System
• You need to reset the answering system clock (see
announces “Time
page 11).
and day not set.”
System does
not respond
to remote
commands.
• Make sure to enter your remote access code correctly
(see page 17).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering
the code.
• There may be noise or interference on the phone line
you are using. Press dial pad keys firmly.
52
Appendix C
Troubleshooting
System does
not record
message.
• Make sure answering system is on (page 14 or page
35). When the answering system is on, ANS ON should
show on the handset and ANS ON/OFF button should
be on on the telephone base.
• When the answering machine memory is off, it does
not record new messages until some old messages are
deleted.
• If you subscribe to voicemail service, change the
number of rings so that your answering system answers
before your voicemail answers (page 12). To determine
how many rings will activate your voicemail, please
contact your local telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
Outgoing
announcement is
not clear.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while you are recording.
Common cure
for electronic
equipment.
If the telephone does not seem to be responding
normally, try putting the cordless handset in the
telephone base. If it does not seem to respond, do the
following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the cordless handset battery, and spare
battery, if applicable.
• Wait a few minutes.
• Connect power to the telephone base.
• Re-install the battery pack, and place the cordless
handset into the telephone base.
• Wait for the cordless handset to re-establish its
connection with the telephone base. Allow up to one
minute for this to take place.
53
Appendix D
Maintenance
Taking care of your telephone
• Your cordless telephone contains sophisticated electronic parts, so it must
be treated with care.
• Avoid rough treatment.
• Place the handset down gently.
• Save the original packing materials to protect your telephone if you ever
need to ship it.
Avoid water
• Your telephone can be damaged if it gets wet. Do not use the handset in
the rain, or handle it with wet hands. Do not install the telephone base
near a sink, bathtub or shower.
Electrical storms
• Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric
appliances during storms.
Cleaning your telephone
• Your telephone has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or
a mild soap.
• Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit
out by the unplugged cords.
54
Appendix E
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear in
this user’s manual. Always follow basic safety precautions when using this product to reduce the
risk of injury, fire, or electric shock.
Safety information
• Read and understand all instructions in the user’s manual. Observe all markings on
the product.
• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock
from lightning.
• Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it
immediately, but use a telephone away from the area where the gas is leaking. If this product
is a cordless model, make sure the telephone base is also away from the area.
• Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid,
unplug any line or power cord immediately. Do not plug the product back in until it has dried
thoroughly.
• Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.
• If this product does not operate normally, see the Troubleshooting section on pages 45-53
of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to
the Limited warranty section on pages 59-60. Do not open this product except as directed
in your user’s manual. Opening the product or reassembling it incorrectly may expose you to
hazardous voltages or other risks.
• Replace batteries only as described in your user’s manual (pages 5-6). Do not burn or puncture
batteries — they contain caustic chemicals.
• This power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an
under-the-table/cabinet outlet.
Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our
website at www.telephones.att.com or call 1 (800) 222-3111. In
Canada, dial 1 (866) 288-4268.
Especially about cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some
limitations. Telephone calls are transmitted between the telephone base and the handset
by radio waves, so there is a possibility that your cordless telephone conversations could
be intercepted by radio receiving equipment within range of the cordless handset. For this
reason, you should not think of cordless telephone conversations as being as private as
those on corded telephones.
• Electrical power: The telephone base of this cordless telephone must be connected to a
working electrical outlet which is not controlled by a wall switch. Calls cannot be made from
the handset if the telephone base is unplugged, switched off or if the electrical power is
interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to TVs and VCRs. To minimize or prevent such interference, do not place the
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR will often reduce
or eliminate the interference.
55
Appendix E
Important safety information
• Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.
Exercise care in handling batteries in order not to create a short circuit with conductive
material such as rings, bracelets, and keys. The battery or conductor may overheat and cause
harm. Observe proper polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry
program to collect and recycle nickel-metal-hydride rechargeable batteries when taken
out of service within the United States. These batteries may be taken to a participating
local retailer of replacement batteries or recycling center. Or you may call 1-800-8BATTERY for locations accepting spent Ni-MH batteries.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research,
LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference
between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons
using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
56
Appendix F
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or
bottom of this equipment contains, among other things, a product identifier in the format US:
AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is
03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For
more information, please contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the Limited
Warranty.
If this equipment is causing harm to the telephone network, the telephone company may
temporarily discontinue your telephone service. The telephone company is required to notify
you before interrupting service. If advance notice is not practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem and the telephone company
is required to inform you of your right to file a complaint with the FCC. Your telephone company
may make changes in its facilities, equipment, operation, or procedures that could affect the
proper functioning of this product. The telephone company is required to notify you if such
changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication
of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
57
Appendix G
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended usage
of the product. This product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone base shall be installed
and used such that parts of the user’s body other than the hands are maintained at a distance of
approximately 20 cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian ICES-003.
58
Appendix H
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, call
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative will
repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT.
If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If
the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished
PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or
equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive
remedy. The manufacturer will return repaired or replacement products to you in working
condition. You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms
of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT
for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped
to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or
• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of the manufacturer; or
• PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
• PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited
to products used for rental purposes); or
• PRODUCT returned without valid proof of purchase (see item 6 below); or
• Charges for installation or setup, adjustment of customer controls, and installation or repair of
systems outside the unit.
59
Appendix H
Limited warranty
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, call
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a
check of the PRODUCT controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are
prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer will notify you and will request that you authorize
the cost of repair prior to any further repair activity. You must pay for the cost of repair and
return shipping costs for the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service? You must:
• Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
• Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT
model) and the date of purchase or receipt; and
• Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are
no other express warranties. No one is authorized to make modifications to this limited warranty
and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
60
Appendix I
Technical specifications
RF frequency band
1921.536 MHz — 1928.448 MHz
Channels
5
Operating temperature
32°F — 122°F
0°C — 50°C
Telephone base voltage
96 — 130 Vrms
(AC voltage, 60Hz)
Telephone base voltage
6VDC @400mA
(AC adapter output)
Handset voltage
2.4 — 3.2 VDC
Operation
Operating time*
Talk time (handset)
Up to eight hours
Talk time (speakerphone)
Up to five hours
Standby
Up to six days
* Operating times varies depending on your actual use and the age of the battery.
DECT 6.0 digital technology
The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is
achieved through a unique antenna design and advances in noise-filtering technology. An
independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better
in range competitions. Now calls can be taken in the basement, backyard and garage with
exceptional sound quality.
Telephone operating range
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this handset and telephone base can communicate
over only a certain distance — which can vary with the locations of the telephone base and
handset, the weather, and the construction of your home or office.
Extended range and clarity
This telephone base comes with an antenna which gives much better clarity and covers a longer
range than before.
61
Index
A
new entries, 25–26
Display dial, 28
DSL, 4
AC adapter, 4
Alert tone, 18
Announcement, 15–16
delete outgoing announcement, 16
play current announcement, 15
record a new announcement, 15
Answering calls, 19
Answering system
Answer on/off - base, 35
Answer on/off - handset, 14
Settings, 14–18
E
Elapsed time, 19
F
Flash (switch hook flash), 21
H
Hands-free speakerphone, 20
Handset,
Key tone, 10
Quick reference guide, 1
Status icons, 43
Voicemail indicator, 12
Handset locator, 23
Handset ringer tone, 10
Handset settings, 9–18
Handset voicemail indicator, 12
B
Battery charging, 6
Battery installation, 5
C
Caller ID (CID), 29
add entries to phone directory, 33
delete entries, 33
dial entries, 33
review entries, 32
Call intercept, 36
Call screening, 36
Call waiting, 21
Chain dialing, 22
Character chart, 26
Clear voicemail indication, 12
Clock, 11
I
Incoming caller ID history, 32
Incoming calls, answering, 19
Installation,
Battery, 5
Telephone base, 4
K
Key tone, 10
D
L
Date and time, 11
Delete entries in the caller ID
history, 33
Delete redial entries, 20
Dialing,
directory dialing, 28
from a record in the caller ID
history, 33
Directory, 24
dial number, 28
edit entries, 28
name search, 27
Language, 10
Last number redial, 20
Lights, 43
Limited warranty, 59–60
M
Maintenance, 54
Making calls, 19
Memory match, 30
Memos, 39
Message,
62
Index
Alert tone, 18
Counter display, 40
Playback, 37
Missed calls indicator, 30
Mute, 21
Temporary ringer silencing, 19
Time settings, 11
Toll saver, 16
Troubleshooting, 45–53
V
N
Visual message waiting indicator,
12
Voicemail, 2, 12, 43
Voicemail waiting indicator, 12
Volume controls,
base ringer, 36
handset ringer, 9
listening ringer, 21
Names,
enter into directory, 26
search for, 27
Number of rings, 16
O
On-hook dialing, 19
Outgoing announcement, 15–16
W
P
Wall-mount installation, 7
Warranty, 59–60
Paging tone, 23
Power adapter, 4
Predialing, 19
Q
Quick reference guide, 1–2
R
Receiving calls, 19
Recharging, 6
Redial, 20
Remote access, 41
Ringer silencing, 19
Ringer tone options, 10
Ringer volume,
base, 36
handset, 9
S
Safety information, 55–56
Search by name, 27
Speakerphone, 20
T
Technical specifications, 61
Telephone base installation, 4
Telephone operating range, 61
63
Remote access wallet card
Use the wallet card below to help you remember commands to control your
answering system from any touch tone telephone.
Cut along dotted line.
Call your phone number, then
enter your two-digit access code
(preset to 19).
Action
Fold here.
Remote command
Play all messages................... 1
Play new messages................ 2
Delete the message............... 3
Delete all old messages...... 33
Repeat or go back­.................. 4
Stop................................................ 5
Help menu.................................. *5
Skip the message.................... 6
Record announcement......... *7
Turn system off or on........... 0
End remote access call ...... 8 (or hang up)
EL52209/EL52309/EL52409
DECT 6.0 cordless telephone/answering system with caller ID/call waiting
© 2009 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
www.telephones.att.com
© 2009 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Printed in China. Issue 4 AT&T 09/09.