Epson Nanoptix CALLISTO Owner`s manual

Owner’s Manual
First Edition: December 2002
Last Revision: November 27, 2009
Document #720005-0000
Owner’s Manual
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to
improve products as new technology, components, software, and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2003 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
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Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment does cause interference, which can
be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix
Inc. immediately.
Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by Nanoptix Inc. The correction of interferences caused by
such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you
must use the power supply, power cord, and interface cable which were shipped with this product
or which meet the following parameters:
Power Supply
CSA/UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output
equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you
to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Use of a cable other than
Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and
your system for FCC and CE mark certification.
Power Cord
CSA/UL listed, detachable power cord must be used. A power cord with Type SVT marking must
be used. For applications outside the North America, power cords that meet the particular
country’s certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications
that is in force in the country of use.
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Table of Contents
1.
About the Printer ..................................................................... 1
1.1 Description of Printer ...................................................................................1
1.2 General specifications..................................................................................2
1.3 Printer Controls.............................................................................................3
Printer Reset (Service use only)........................................................................................... 3
Paper Feed Button................................................................................................................. 3
Firmware Selector DIP switches .......................................................................................... 4
LED.......................................................................................................................................... 5
1.4 Mounting........................................................................................................6
1.5 Changing Paper ............................................................................................7
1.6 Testing the Printer ........................................................................................8
1.7 Troubleshooting the Printer.........................................................................9
Troubleshooting with LED .................................................................................................... 9
Printing Problems.................................................................................................................. 9
Printer Does Not Work ........................................................................................................ 10
2.
Media and Supplies Guide.................................................... 11
2.1 Media Specifications ..................................................................................11
2.2 Ordering Thermal Paper .............................................................................11
2.3 Ordering Miscellaneous Supplies .............................................................14
Power Supply and Power Cord .......................................................................................... 14
Ordering Communication Cables....................................................................................... 14
Ordering Bezels…………………………………………………………………………………….15
Ordering Trays……………………………………………………………………………………….15
Communication Cables Pin-Out......................................................................................... 16
APPENDIX A: Mechanical Drawings............................................. 17
Nanoptix Contact Information………………………………………..19
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Figures
FIGURE 1: NANOPTIX PAYCHECK PRINTER ......................................................................................... 1
FIGURE 2: PRINTER RESET ................................................................................................................ 3
FIGURE 3: PAPER FEED BUTTON ........................................................................................................ 3
FIGURE 4: DIP SWITCH ...................................................................................................................... 4
FIGURE 5: LED POSITIONS ................................................................................................................. 5
FIGURE 6: HORIZONTAL AND VERTICAL MOUNTING POSITIONS............................................................. 6
FIGURE 7: LOADING PAPER................................................................................................................ 7
FIGURE 8: SAMPLE TEST TICKET ........................................................................................................ 8
FIGURE 9: THERMAL PAPER SPECIFICATIONS ................................................................................... 12
FIGURE 10: TICKET STACK AND BANDING EXAMPLE ......................................................................... 13
FIGURE 11: MECHANICAL DIMENSIONS – PAYCHECK 4 PRINTER RIGHT SIDE VIEW............................. 17
FIGURE 12: MECHANICAL DIMENSIONS – PAYCHECK 4 PRINTER BOTTOM VIEW ................................. 17
FIGURE 13: MECHANICAL DIMENSIONS – PAYCHECK 4 PRINTER FRONT VIEW .................................... 18
FIGURE 14: MECHANICAL DIMENSIONS – PAYCHECK 4 PRINTER TOP VIEW ........................................ 18
FIGURE 15: MECHANICAL DIMENSIONS – PAYCHECK 4 PRINTER LEFT SIDE VIEW .............................. 19
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Tables
TABLE 1: SPECIFICATION ................................................................................................................... 2
TABLE 2: TROUBLESHOOTING WITH LED............................................................................................ 9
TABLE 3: TROUBLESHOOTING PRINTING PROBLEMS ........................................................................... 9
TABLE 4: PRINTER DOES NOT WORK ............................................................................................... 10
TABLE 5: ORDERING THERMAL PAPER ............................................................................................. 11
TABLE 6: PART NUMBERS ................................................................................................................ 14
TABLE 7: COMMUNICATION CABLES PART NUMBERS ........................................................................ 14
TABLE 8: BEZEL TYPES ................................................................................................................. 165
TABLE 9: TRAYSSIZES ................................................................................................................... 165
TABLE 10: 14-PIN UNIVERSAL INTERFACE PIN-OUT .......................................................................... 16
TABLE 11: PIN-OUT AND SIGNALS OF FRONT MOLEX (FOR BEZEL)..................................................... 16
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1. About the Printer
1.1 Description of Printer
The Nanoptix PayCheck 4 printer, also known as Triton, is extremely fast, quiet, and very
reliable. With thermal printing technology, there is no ribbon cassette to change, and
paper loading is extremely simple. The printer is small enough to fit almost anywhere and
is easy to use with the ticket exiting from the front.
Figure 1: Nanoptix PayCheck Printer
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1.2 General specifications
Print Method
Resolution
Print Width
Paper Width
Cartridge Size
Operating Temperature
Storage Temperature
Operating Relative Humidity
Communication Interface Options
Memory/Firmware
Resident Character Sets
Integrated Bar Codes
Speed
Sensors
Real Time Clock
Human Interface
Dimensions
Weight
Immunity
Emission Standards
Durability (Thermal head)
Maintenance
Safety
Direct Thermal
8 dot/mm (203 dpi)
64mm
65mm
200, 400, 600, 800
0°C to 50°C
-40°C to +65°C
5% to 90% RH at 50°C (non-condensing)
Dual Serial and USB
8MBytes RAM, 2MBytes Flash and 8kBytes of
FRAM
Arial Bold (6 sizes)
Note: Other Character sets can be
programmed quickly
UPC-A, UPC-E, interleaved 2 of 5, Code 39,
Code 128, EAN 8, EAN 13.
Note: Other Bar Codes can be programmed
quickly
Up to 200 mm/second (monochrome)
Up to 125 mm/second (two-color mode)
• Paper in
• Tray open
• Top of form
• Paper low
Battery backed-up (Silver oxide coin cell
battery)
Drop-in paper loading, status LED, paper feed
button
113mm width x 67mm height x 286mm depth
1.5kg
EN 55024
Information Technology Equipment
United States - FCC Part 15 Subpart A
Canada - Industry Canada ICES-003
Europe – EN 55022
Class B emissions
Information Technology Equipment
100 Km of paper transport or 100 Million pulses
per element with approved paper
Approved IPA alcohol felt-tip cleaner or
cleaning cards for cleaning thermal head
Intertek Certified (ETL listed)
Control Number: 3086884
Table 1: Specification
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1.3 Printer Controls
Printer Reset (Service use only)
To reset the printer, simply unplug and plug the cable. Once plugged in, the printer goes
through a startup routine and resets itself.
Figure 2: Printer Reset
Paper Feed Button
Use the Paper Feed Button to advance the paper. The paper will automatically feed.
Tear off the form that has been fed and the printer will be ready to print on a full form.
Paper Feed
Figure 3: Paper Feed Button
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Firmware Selector DIP switches
Remove the ticket tray to access the firmware selector DIP switches. Various firmware
and settings configurations are available by selecting the 16 different DIP switch
combinations.
Figure 4: DIP Switch
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LED
The LED on the main controller board shows the printer status. Please refer to section
1.6 for LED status and troubleshooting with LED. An external LED can be connected
through the front 3-pin Molex connector. The pin-out is described in section 2.3.
Error LED
(RED)
Status LED
(GREEN)
Figure 5: LED positions
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1.4 Mounting
The Paycheck ™ 4 must be mounted using the 4 threaded mounting fasteners or the 4
through-holes located under the printer (see Appendix A – Bottom View). Care must be
taken so the fasteners do not damage the flex cable during installation or operation. The
printer can be installed up to 90 degrees from horizontal (paper exit facing up), provided
the proper paper tray is installed. For angles of 45-90 degrees, a specially designed
paper tray must be used to avoid paper jams. The printer and thermal head warranty are
unaffected under these conditions.
Figure 6: Horizontal and Vertical Mounting positions
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1.5 Changing Paper
Change the paper when the paper is low or out.
Caution: Do not operate the printer or host computer if the printer runs out of paper. The
printer will not operate without paper, but it may continue to accept data from the host
computer. Because the printer cannot print any transactions, the data may be lost.
Load a stack of tickets into the printer. The maximum stack that will fit in the ticket
cartridge is 200, 400 or 800 tickets depending on the cartridge option that was purchased
with your printer.
A
Open drawer.
(if necessary)
C
Feed ticket into printer mechanism
until resistance is felt.
B
Drop ticket stack into ticket
cartridge.
D
Once paper has been aligned
ticket is ready to print.
Figure 7: Loading Paper
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1.6 Testing the Printer
Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this
ticket to judge the printing quality.
Model:
PAYCHECK 4
Firmware:
PAY-2.51E
User Version:
S R.2.4.0
Protocol:
TL
COMMUNICATION
Interface:
Serial
Baud Rate:
9600
Data Bits:
8
Parity:
NONE
Handshaking:
PRT+RTS
Print mode:
TL
Back USB :
Fw Controlled
Aux Port:
Disabled
PRINT CONTROL
Print Method:
No HPQ
Speed:
175 mm/sec
Black Bar Index:
Right
No HPQ Burn Time:
275 us
Motor Current:
2
Real-Time Command:
Enabled
Auto Reset Status:
Enabled
PRINTER ENVIRONMENT CONDITIONS
Voltage:
24.0 Volts
Temperature:
19 Celcius
SYSTEM RESOURCES
FLASH
-Used:
0
-Free:
65535
LIBRARY INVENTORY
Templates:
0,1,2,3,4,5,6,7,8,9,A,B
Print Regions:
1,2,3,4,5,6,7,8,h,9,A,B,C,D,E,F,G,I,J,K,L,N,O,P,Q,R,
S,T,U,Z,X,a,b,c,d,e,f,g,i,j,k,l,m,n,o,p,q,
Graphics:
None
Fonts:
0,1,2,3,4,5,7,8,9, A,B,E,P
MANUFACTURING INFORMATION
Printer ID:
DSP_PR1
Date Code:
20031104
PWM Setting:
7F7F7F7FFFFFFF
A to D: 03ba, 01da, 00e8, 03c8
Dip Switch Config (1234): 0000
Status: *S|0|PAY-2.51E|@|@|@|I|@|P|*
Figure 8: Sample Test Ticket
To print the test ticket, power-on the printer while pressing and holding the Paper Feed
Button for approximately 3 seconds. A test ticket similar to the one above will be printed
approximately 5 seconds after. Press the paper feed button once more and the ticket will
feed. Pressing the button again will result in blank tickets.
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1.7 Troubleshooting the Printer
The printer is simple and generally trouble-free, but from time to time problems may
occur. Follow these procedures to determine the cause and resolution of any problems
the printer may be having. If the procedures in this section do not correct the problem,
contact a service representative.
Troubleshooting with LED
Error LED (Red)
OFF
ON
MED BLINK
SLOW BLINK
FAST BLINK
FAST BLINK
FAST BLINK
Status LED (Green)
ON
OFF
OFF
OFF
ON
ON
ON
Condition
Printer Ready
Paper Out
Temperature Error
Voltage Error (Over 26.2 VDC)
Print Head Error
Missing Black Index Mark
Paper Jam
Table 2: Troubleshooting with LED
Printing Problems
Problem
Receipt does not come
out all the way.
Printer starts to print,
but stops while the
receipt is being printed.
Print is light or spotty.
Vertical column of print
is missing.
One side or portion of
ticket has not been
printed
Possible Causes
Paper is jammed.
Paper is jammed.
Paper tickets loaded
incorrectly.
Thermal printhead is
dirty.
Change the paper stack to
make sure the thermal
coating is not the source. If
it does not solve the
problem, it could indicates
a problem with the printer
electronics.
Change the paper stack to
make sure the thermal
coating is not the source. If
it does not solve the
problem, it could indicates
a problem with the printer
electronics.
What to Do
Open the tray and
clear any jammed paper.
Open the tray and
clear any jammed paper.
Check that the paper is
loaded properly.
Use recommended
thermal receipt paper.
Clean printhead at
recommended intervals.
Contact your authorized
service representative.
Contact service
representative.
Table 3: Troubleshooting Printing Problems
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Printer Does Not Work
Problem
Possible Causes
Printer not plugged in.
Printer Does Not
Function When Turned
On.
Tray not fully
closed.
The power supply
voltage is higher than
26.8V.
What to Do
Check that printer cables
is properly connected on
both ends.
Check that the host or
power supply is getting
power.
Close the tray.
Adjust the power supply
output voltage to 24V +/5%.
Table 4: Printer Does Not Work
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2. Media and Supplies Guide
2.1 Media Specifications
The printer requires qualified thermal paper with the following specifications:
2.1.1 – Ticket dimensions shall be 65mm +/- 1mm (2.56 in +/- .040in) x 156mm +/-1 mm
(6.14in +/- 0.040in)
2.1.2 – Paper stock shall be furnished in bulk stacks of 200, 400, 600 or 800 tickets.
2.1.3 – Tickets shall be attached (chained) to one another at 156mm intervals and
supplied in “fan-folded” format
2.1.4 – Attachment between tickets shall be made with perforations across the paper
width (65mm).
2.1.5 – The perforations shall also define the fold point in the paper stock.
2.1.6 – Perforation (burst) strength, or pull force, shall be 1.3lbs+/- 0.4 lbs (0.59Kg +/0.18 Kg)
2.2 Ordering Thermal Paper
We recommend the following paper grade produced by Appleton and Kanzaki Specialty
Papers. There is a number of paper converters qualified to supply this paper, provided
the stacks are from these recommended grades. We would be happy to provide a quote
for qualifying additional grades not listed below.
Manufacturer
Numbers
Appleton Papers
Tel:920-991-8438
Kanzaki Specialty
Papers
(USA)
Tel:888-526-9254
Fax: 413-731-8864
Nanoptix part no.
100505-3024R (200 stack)
100505-3025R (400 stack)
100505-3026R (600 stack)
100505-3027R (800 stack)
100505-3012R (200 stack)
100505-3013R (400 stack)
100505-3014R (600 stack)
100505-3015R (800 stack)
Paper Grade
Royale 800-4.5
TO-381-N
Table 5: Ordering Thermal Paper
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Figure 9: Thermal Paper Specifications
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Figure 10: Ticket Stack and Banding Example
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2.3 Ordering Miscellaneous Supplies
Power Supply and Power Cord
Contact your sales representative to order the power supply listed in
the table.
Part
14-Pin Molex Power Supply (24VDC, 2.5A max., 60W)
Power cord (North American)
Power cord (Continental Europe)
Power cord (Argentina / Australia)
Part Number
210007-0202R
102080-0000R
102080-0001R
102080-0003R
Table 6: Part Numbers
Ordering Communication Cables
Contact your sales representative to order the communication cables listed in the table.
The numbers are for reference only. Suppliers may use other numbers.
Part
RS232 communication cable (14-Pin Molex to DB-9)
OneCheck In-Line Cable
USB Cable 2M (A to B)
Part Number
103483-0000R
210036-0003R
100390-0001R
Table 7: Communication Cables Part Numbers
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Ordering Bezels
Contact your sales representative to order the bezels listed in the table.
Part
Bezel Short Green
Bezel Short Blue
Bezel Short Red
Bezel Long Green
Bezel Long Blue
Bezel Slanted Green
Bezel Slanted Blue
Bezel - External, Blue Illumination (Collect Ticket)
Bezel - External, Green Illumination (Collect Ticket)
Part Number
103663-0000R
103663-0001R
103663-0008R
103663-0002R
103663-0003R
103663-0004R
103663-0005R
920000-0000R
920000-0001R
Table 8: Bezel Types
Ordering Tray Sizes
Part
Part Number
Paycheck 4 - 400 Tray
Paycheck 4 - 600 Tray
Paycheck 4 - 800 Tray
950020-0001R
950020-0002R
950020-0003R
Table 9: Tray Sizes
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Communication Cables Pin-Out
The tables below detail the connection pin-out for the Universal Interface (14-pin Molex)
on the printer side.
Pin
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Signal Name
Reset
PRT_AUX_RXD
VAUX
PRT_AUX_TXD
Signal Ground
24V
Power Ground
24V
Bezel_pwm
Power Ground
PRT_RS232_RXD
PRT_RS232_TXD
PRT_Status
PRT_RS232_RTS
Printer I/O
Input
Input
Input
Output
Signal Ground
Power Input
Power Ground
Power Input
24V Output
Power Ground
Input
Output
Output
Output
Host I/O
Output
Output
Output
Input
Signal Ground
n/a
n/a
n/a
n/a
n/a
Output
Input
Input
Input
Printer Function
Resets Printer
Auxiliary Receive
Auxiliary Power
Auxiliary Transmit
Signal Ground
Power Input
Power Ground
Power Input
Bezel Driver
Power Ground
Data Receive
Data Transmit
Pinter Ready
Handshake
Table 10: 14-Pin Universal Interface Pin-Out
The tables below detail the connection pin-out for the front Bezel Connector
(3-pin Molex).
Pin
1
2
3
Signal
Bezel PWM
24VDC
GND
Printer I/O
Output
Output
GND
Table 11: Pin-out and signals of Front Molex (for Bezel)
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APPENDIX A: Mechanical Drawings
Figure 11: Mechanical Dimensions – Paycheck 4 Printer Right Side View
Figure 12: Mechanical Dimensions – Paycheck 4 Printer Bottom View
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Figure 13: Mechanical Dimensions – Paycheck 4 Printer Front View
Figure 14: Mechanical Dimensions – Paycheck 4 Printer Top View
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Figure 15: Mechanical Dimensions – Paycheck 4 Printer Left Side View
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Nanoptix Contact Information
Nanoptix Inc.
699 Champlain St.
Dieppe NB, Canada
E1A 1P6
Toll Free (North America): 888-983-3030
Tel: 506-384-3388
Fax: 506-384-3588
E-mail: info@nanoptix.com
Web site: www.nanoptix.com
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