Samsung Z-100MS Specifications

Digital Communications System
General Description
Every effort has been made to eliminate errors and ambiguities in the information
contained in this guide. Any questions concerning information presented here
should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 NW
87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG
TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising
from the erroneous interpretation or use of information presented in this guide.
telecommunications
Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior
notice to revise information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without
prior notice to make changes in design or components of equipment as
engineering and manufacturing may warrant.
Copyright 2001
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by
any means—graphic, electronic or mechanical, including recording, taping,
photocopying or information retrieval systems—without express written
permission of the publisher of this material.
PRINTED IN USA
11/01
TABLE OF CONTENTS
PART
1
DESCRIPTION
SYSTEM OVERVIEW
1.1
1.2
1.3
1.4
2
2.3
2.4
SYSTEM CABINETS ........................................................................................... 2.1
COMMON CONTROL CARDS ............................................................................ 2.1
2.2.1 PROCESSOR CARDS ............................................................................. 2.1
2.2.2 PROCESSOR CARD DAUGHTER BOARDS ........................................... 2.3
2.2.3 SMARTMEDIA CARDS ............................................................................ 2.5
2.2.4 INPUT-OUTPUT MODEM (IOM) BOARD ................................................. 2.5
2.2.5 MODEM DAUGHTER BOARD ................................................................ 2.6
INTERFACE CARDS ........................................................................................... 2.6
2.3.1 TRUNK CARDS ....................................................................................... 2.6
2.3.2 STATION CARDS .................................................................................... 2.8
2.3.3 OTHER CARDS ..................................................................................... 2.10
STATION EQUIPMENT ..................................................................................... 2.11
2.4.1 iDCS SERIES EQUIPMENT ................................................................... 2.11
2.4.2 DCS SERIES EQUIPMENT .................................................................... 2.14
SPECIFICATIONS
3.1a
3.1b
3.2
3.3
3.4
3.5
3.6
3.7a
3.7b
4
GENERAL DESCRIPTION ................................................................................... 1.2
SIZE AND CONFIGURATION .............................................................................. 1.2
TECHNOLOGY ................................................................................................... 1.5
PROGRAMMING ................................................................................................ 1.5
HARDWARE DESCRIPTIONS
2.1
2.2
3
PAGE
ELECTRICAL SPECIFICATIONS (PSU 60) .......................................................... 3.1
ELECTRICAL SPECIFICATIONS (PSU-B) ............................................................ 3.1
DIMENSIONS AND WEIGHTS ............................................................................ 3.2
ENVIRONMENTAL LIMITS .................................................................................. 3.2
CABLE REQUIREMENTS ................................................................................... 3.2
SYSTEM TONES ................................................................................................ 3.3
KEYSET LED INDICATIONS ................................................................................ 3.4
RESERVE POWER DURATION ESTIMATES (UPS) ............................................ 3.5
RESERVE POWER DURATION ESTIMATES (BATTERY) .................................... 3.5
BUSINESS FEATURE PACKAGE
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
SYSTEM FEATURES DESCRIPTIONS ................................................................ 4.1
STATION FEATURES DESCRIPTIONS ............................................................. 4.31
DISPLAY FEATURES DESCRIPTIONS .............................................................. 4.40
SAMPLE SMDR PRINTOUT WITHOUT CALLER ID .......................................... 4.48
SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER .......................... 4.49
SAMPLE UCD REPORT ................................................................................... 4.50
UCD CALL STATISTICS .................................................................................... 4.51
UCD AGENT STATISTICS ................................................................................. 4.53
5
GENERAL USER INFORMATION
5.1
5.2
5.3
5.4
5.5
5.6
5.7
6
RADIO FREQUENCY INTERFERENCE .............................................................. 5.1
FCC REQUIREMENTS ....................................................................................... 5.1
TELEPHONE COMPANY INTERFACES .............................................................. 5.2
UNDERWRITERS LABORATORIES .................................................................... 5.4
MUSIC ON HOLD WARNING ............................................................................. 5.4
EQUAL ACCESS REQUIREMENTS .................................................................... 5.4
DISA WARNING ................................................................................................. 5.4
HOTEL / MOTEL FEATURE PACKAGE
6.1
6.2
6.3
GENERAL OVERVIEW ....................................................................................... 6.1
HOTEL / MOTEL FEATURES .............................................................................. 6.2
SAMPLE REPORTS AND PRINTOUTS .................................................... 6.10–6.32
6.3.1 GUEST ROOM BILL PRINTOUT .......................................................... 6.11
6.3.2 ROOM STATUS PRINTOUTS ..................................................... 6.13–6.24
6.3.3 TRANSACTION RECORD OUTPUT SAMPLE ...................................... 6.25
6.3.4 INDIVIDUAL GUEST PHONE BILL ....................................................... 6.27
6.3.5 ALL GUEST PHONE BILL (SMDR) ...................................................... 6.29
6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT ........................................... 6.30
6.3.7 SAMSUNG SINGLE LINE TELEPHONE
SAMPLE GUEST PHONE TEMPLATE ................................................. 6.32
iDCS 500 GENERAL SYSTEM DIAGRAM
1.1
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The SAMSUNG iDCS 500 (Digital Communications System) is a digital telephone system
designed for small to medium-sized businesses. It can operate with the functionality of a
square key system, PABX or a combination of both (hybrid). The DCS employs DSP (Digital Signal Processors) digital technology.
The iDCS 500 offers a variety of interface cards that allow connection to the public telephone network or to private networks. These are generally referred to as trunk cards. Two
types of telephones can be connected to the system. Proprietary digital phones called
“keysets” connect to digital line interface cards (DLI). Standard telephones generally called
“single line sets” connect to single line interface cards (SLI). In addition, DLI station ports
are used to connect peripheral devices such as door phones and add-on modules. Miscellaneous circuits are provided to allow such optional features as external paging, music on hold, background music, and common audible devices. All interface cards are
encased in an anti-static plastic enclosure and most can be inserted or removed with
power on to eliminate unnecessary service interruptions while performing maintenance.
All keysets utilize a single PCB with surface-mounted components assuring the highest
product quality and long life. Samsung’s customary large, easy-to-read displays and LEDs
in the button design make them much easier to use. In many instances, sophisticated
features are made simple through the use of friendly display prompts or push-on/pushoff feature keys.
Expanding the iDCS 500 system is both economical and easy. Begin with a single cabinet configured as a basic Key Service Unit and then add up to two more cabinets as your
business grows. Its low and medium density card design allows greater flexibility when
configuring a system for the right combination of lines and stations. A removable software
cartridge (SmartMedia card) makes it convenient to upgrade to future feature packages.
1.2 SIZE AND CONFIGURATION
The iDCS 500 is a fully modular system comprised of a single cabinet configured as a
Key Service Unit, up to two additional cabinets, interface cards and electronic keysets. A
fully expanded system using the T1/PRI cards can have a maximum of 352 lines or 360
stations. Without the T1/PRI cards, the maximum number of lines is 208 and the maximum number of stations is 360. The maximum number of ports supported by the system
is 488. Each cabinet of the system supports two power supply units, the first of which must
be a PSU-B and can support up to 56 stations. When assisted by a second power supply
unit (either PSU60 or PSU-B) the cabinet can support up to 120 station devices. Both
power supply units are connected to the DC bus for external battery backup. Each cabinet
also has four (4) Digital Signal Processor (DSP) channels for use as DTMF receivers or
tone detectors.
1.2
SINGLE CABINET SYSTEM
A single cabinet system has nine
universal card slots, a processor
slot and two power supply slots, the
first of which must be occupied by
a PSU-B (see Figure 1–1). Station
or trunk (line) cards can be installed
in any of the nine universal slots.
The T1/PRI cards must be installed
in slots 1, 2 or 3. This allows a maximum of 120 stations of any kind or
120 lines in a single cabinet system. Without using T1/PRI cards,
the maximum number of CO lines
in the basic KSU is 72.
FIGURE 1–1
NOTE: The first power supply slot must be occupied by a PSU-B to supply sufficient power
to all 10 slots (9 universal and a processor slot) and support up to 56 stations. The second
power supply slot can be occupied by either a PSU60 or PSU-B. Do not use a PSU40 in
either PSU slot.
TWO CABINET SYSTEM
When it is required that the basic system be expanded to provide a capacity greater than that described above, the Signal Control Processor (SCP)
card must be installed in slot nine of the first cabinet.
This card provides an intermediate level of processing to control the first cabinet therefore freeing resources on the Main Control Processor (MCP) to control the entire system. Adding the SCP card therefore
reduces the number of universal card slots in the first
cabinet to eight. In addition, the MCP card must be
equipped with a ESM daughter board and a IPM
daughter board. Only a LAN daughter board may optionally occupy the remaining daughter board position on the MCP card. All other types of daughter
boards must be installed on the SCP card or LCP
card.
FIGURE 1–2
Adding one expansion cabinet makes the system a two cabinet system with 17 universal
card slots (see Figure 1–2). This allows a maximum of 240 stations or 232 lines when
using T1/PRI cards. Without the T1/PRI cards, the maximum number of lines is 136 while
the maximum number of stations remains at 240. This second cabinet is controlled by a
1.3
Local Control Processor (LCP) in a similar manner to the SCP in the first cabinet and connects to the MCP via a 25 pair cable. The LCP processor card resides in a dedicated slot
10 of the second cabinet and therefore does not deplete the number of universal card
slots.
NOTE: The first power supply slot in each cabinet must be occupied by a PSU-B to supply sufficient power to all 10 slots (9 universal and a processor slot) and support up to 56
stations. The second power supply slot can be occupied by either a PSU60 or PSU-B. Do
not use a PSU40 in either PSU slot.
THREE CABINET SYSTEM
In a fully expanded three cabinet system, there are 26
universal card slots (see Figure 1–3). This allows a maximum of 360 stations or 352 lines when using T1/PRI
cards. Without T1/PRI cards, the maximum number of
lines is 208 and the maximum number of stations is
360. The third cabinet is also controlled by a Local Control Processor (LCP) in a similar manner to the LCP in
the second cabinet and connects to the second cabinets’ LCP via a 25 pair cable. This processor resides in
a dedicated slot 10 and therefore does not deplete the
number of universal card slots. In addition, the MCP card
must be equipped with a ESM daughter board and a
IPM daughter board. Only a LAN daughter board may
optionally occupy the remaining daughter board position on the MCP card. All other types of daughter board
must be installed on the SCP card or LCP card.
NOTE: The first power supply slot in each cabinet must
1–3
be occupied by a PSU-B to supply sufficient power to
allFIGURE
10 slots (9
universal and a processor slot) and support up to 56 stations. The second power supply slot can
be occupied by either a PSU60 or PSU-B. Do not use a PSU40 in either PSU slot.
1.4
1.3 TECHNOLOGY
MEMORY
The system operates using stored program control. This program is stored on a
SmartMedia card inserted into the Main Control Processor card (MCP) and contains sixteen (16) Megabytes of NAND-Flash memory. The Smart Media card also provides a
backup customer database and a backup operating program. The system boots from a
256 Kbyte boot ROM and downloads the operating program into four megabytes of DRAM
on the Main Control Processor (MCP) card. The four megabytes of DRAM are increased to
8 megabytes with the addition of the Inter Processor communications Module (IPM) in an
expanded system. The customer database is stored in 0.5 megabytes of non-volatile
SRAM for a single cabinet system. This expands to 1.5 megabytes with the IPM installed
and to two megabytes with the addition of the optional LAN interface module (LAN).
MICROPROCESSORS
The iDCS 500 uses distributed processing. Its primary processor is a 16 bit (32 bit core)
Motorola MC68302 operating at a clock speed of 25 MHz on the MCP card. This provides
all the processing necessary for a single cabinet system. In a multi cabinet system the
secondary level of processing is on the SCP card for the first cabinet and on the LCP cards
for the expansion cabinets. These secondary processors are MC68302 processors running at 16 MHz and provide local control of each cabinet. Messaging between the primary and secondary processors is handled by a MC68302 processor running at 25 MHz
located on the Inter Processor communications Module (IPM) PCB. The tertiary level of
processing is done in the keysets. The digital keysets use a Hitachi H8 processor for data
communication within the system.
1.4 PROGRAMMING
The iDCS 500 is a self-configuring system. This means that immediately after applying
power, the iDCS 500 reads the types and locations of all installed interface cards and
keysets and assigns default data to them. This data provides for system operation within
a few minutes after applying power. All trunks and stations are assigned three or four digit
numbers according to the settings of the switches on the MCP card and the default numbering plan. This numbering plan is flexible and may be changed to suit customer requirements. The installing technician customizes this default data to meet the end user’s
requirements.
The system can be programmed from any LCD display keyset without interrupting system operation. There are three levels of programming: technician, customer and station.
The technician level has access to all programs and can allow the customer access to
system programs as needed. Technician and customer access levels are controlled by a
different security passcodes and access procedure.
1.5
The iDCS 500 also allows the use of a proprietary computer program called SAPM-PCMMC.
This permits a technician to program the system using a personal computer. SAPMPCMMC can be used on-site to modify the customer database or to download (save) the
entire customer database to a file. This file can then be saved as a backup and be uploaded when required to restore the database.
Through the use of modems, SAPM-PCMMC can access the iDCS 500 system remotely
(off-site) to make database changes or perform uploads or downloads of the customer
database as if the technician were on-site.
1.6
PART 2. HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINETS
The cabinets that make up the iDCS 500 system are of metal construction and may be
utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU).
The cabinets may be used singly or may be stacked up to three (3) high to achieve maximum capacity. A single cabinet may be wall mounted for smaller applications or alternatively the system may be mounted in a standard nineteen inch (19”) equipment rack after
removal of the side panels and their supporting brackets. Each cabinet is comprised of
the following:
!
!
!
!
!
!
!
Eight interface card slots
One dual purpose interface card / signal processor slot (see Part 1.2 Size and Configuration)
One processor card slot
Two power supply slots
One IOM board slot for use when the cabinet is the main cabinet/KSU (see Part 2.2.4
IOM Board)
AC power connector
DC power (Battery Backup) connector
NOTE: The first power supply slot must be occupied by a PSU-B power supply to supply
sufficient power to all 10 slots (8 interface, one dual purpose and one processor slot). The
second power supply slot can be occupied by either a PSU 60 or a PSU-B. Do not install
a PSU 40 in any PSU slot.
2.2 COMMON CONTROL CARDS
2.2.1 PROCESSOR CARDS
The iDCS 500 requires a processor card or cards in order to operate. In a single cabinet
iDCS 500 system, only one processor card, the Main Control Processor (MCP), is required.
When the system is expanded to two or three cabinets a second, Signal Control Processor (SCP), is required for the main cabinet to assist the MCP and each expansion cabinet
requires its own Local Control Processor (LCP). These processor cards are described
below.
MAIN CONTROL PROCESSOR (MCP)
The Main Control Processor (MCP) is installed in a dedicated processor slot, slot 10, of the
first cabinet and has positions for three daughter boards. The first daughter board (MCP_D1)
can support one of four types of daughter board, a Multi-Frequency Module (MFM), a
Switch/Conference Module (SCM), an R2/CID Module (RCM), in a single cabinet system
and is required to support the Expanded Switching Module (ESM) in a multiple cabinet
system. The second daughter board position (MCP_D2) can support the MFM, the SCM,
2.1
the RCM or the Local Area Network (LAN) board in a single cabinet system. This position
is also required to support the Inter Processor communications and Memory (IPM) daughter board in a multiple cabinet system or a system running the L version software. The
third daughter board (MCP_D3) can support a Miscellaneous (MISC) daughter board or a
Local Area Network (LAN) daughter board in a single cabinet system or a LAN daughter
board in a multiple cabinet system.
MAIN CONTROL PROCESSOR (MCP) DAUGHTER BOARD CAPABILITIES
Position
Types of Daughter Boards allowed per position
MCP - D1
MFM, SCM, RCM and ESM*
MCP - D2
MFM, SCM, RCM, LAN and IPM**
MCP - D3
MFM, SCM, RCM, LAN and MISC
* The ESM must be installed in this position in a Multiple Cabinet System or a Single Cabinet System running
L version software.
** The IPM must be installed in this position in a Multiple Cabinet System or a Single Cabinet System running
L version software.
NOTE: Only one of any type of daughter board may be installed on any processor card.
SWITCH CONTROL PROCESSOR (SCP)
The Switch Control Processor (SCP) is installed in slot 9 of the KSU and reduces the available universal card slots to eight. The SCP card is required when the system is to be
expanded beyond a single cabinet. The SCP card has positions for three optional daughter boards. The first daughter board position (SCP-D1) can support one of three types of
daughter board, a Multi-Frequency Module (MFM), a Switch/Conference Module (SCM) or
an R2/CID Module (RCM). The second daughter board position (SCP-D2) can support the
MFM, the SCM, the RCM or the MISC. The third daughter board position (SCP-D3) can
support one of the three types of daughter board, a Multi-Frequency Module (MFM), a
Switch/Conference Module (SCM) or an R2/CID Module (RCM).
SWITCH CONTROL PROCESSOR (SCP) DAUGHTER BOARD CAPABILITIES
Position
Types of Daughter Boards allowed per position
SCP - D1
MFM, SCM, RCM
SCP - D2
MFM, SCM, RCM, and MISC
SCP - D3
MFM, SCM, RCM
Note: Only one of any type of daughter board may be installed on any processor card.
2.2
LOCAL CONTROL PROCESSOR (LCP)
The Local Control Processor (LCP) card is installed in a dedicated processor slot, slot 10,
of each Expansion KSU and does not reduce the available universal card slots of that
cabinet. The LCP card has positions for three daughter boards. The first daughter board
position (SCP-D1) can support one of two types of daughter board, a Multi-Frequency
Module (MFM), or an R2/CID Module (RCM). The second daughter board position (SCPD2) can support the MFM, the RCM or the MISC. The third daughter board position (SCPD3) can support one of two types of daughter board, a Multi-Frequency Module (MFM), or
an R2/CID Module (RCM).
LOCAL CONTROL PROCESSOR (LCP) DAUGHTER BOARD CAPABILITIES
Position
Types of Daughter Boards allowed per position
LCP - D1
MFM, RCM
LCP - D2
MFM, RCM, and MISC
LCP - D3
MFM, RCM
Note: Only one of any type of daughter board may be installed on any processor card.
2.2.2 PROCESSOR CARD DAUGHTER BOARDS
There are seven types of daughter board that fit on the various processor cards. Some
daughter boards will only work on the Main Control Processor (MCP) and the rest will work
on any processor card. The various daughter boards and their uses are described below.
INTER PROCESSOR COMMUNICATIONS AND
MEMORY MODULE (IPM)
This daughter board installs in position MCP-D2 of the Main Control Processor and is
required to provide the inter processor messaging channels in a multiple cabinet system.
The IPM daughter board also carries the expanded SRAM and DRAM needed for multiple
cabinet systems and single cabinet systems running L version software.
The IPM daughter board consists of the following:
!
!
!
!
One (1) MC68302 25 MHz Processor (for message handling)
One (1) megabyte SRAM (for customer database)
Four (4) megabytes DRAM (for the operating system and scratch pad)
Three (3) synchronous communications ports (to communicate with the SCP and the
LCP’s)
2.3
LOCAL AREA NETWORK (LAN)
This daughter board installs in either position MCP-D2 or MCP-D3 of the Main Control
Processor and provides a 10/100 base T Ethernet LAN connection. In addition to the LAN
connection, the LAN board provides 0.5 megabytes of SRAM to support the increased I/O
functions of this card. The LAN board also provides the hardware to drive the third and
fourth Serial I/O ports in the main cabinet.
The LAN daughter board consists of the following:
!
!
!
10/100 base T LAN Interface
0.5 Megabytes SRAM (for expanded database functions)
2 serial I/O ports (maximum asynchronous speed 38.4 Kbps)
SWITCH AND CONFERENCE MODULE (SCM)
The Switch and Conference Module installs on the MCP or the SCM processor cards. In a
single cabinet system the SCM can be installed in MCP-D1, however in a multiple cabinet
system the SCM must be installed on the SCP as the MCP must have the ESM and IPM
daughter boards. The system, regardless of size can only support one SCM daughter
board. Adding a SCM daughter board to the system increases the number of conference
paths in the system from six to twenty four. In addition, the SCM also adds twelve DSPs for
DTMF and tone detection.
!
!
Twelve (12) DSPs for DTMF and tone detection
Eighteen (18) conference paths (for a system total of 24)
MULTI-FREQUENCY MODULE (MFM)
The MFM Module installs in any position of any of the processor cards. The main purpose
of the RCM daughter board is to provide DSPs for DTMF and tone detection.
The receivers are also used for DID trunks, E&M trunks, DISA, DNIS and ANI.
!
Twelve (12) DSPs for DTMF and tone detection.
EXPANDED SWITCH MODULE (ESM)
The Expanded Switch Module is used to expand the time switch matrix from 512 channels in a single cabinet to the 1024 channels required for a multiple cabinet system.
The ESM daughter board installs in position MCP-D1 and consists of the following:
!
1024 x 1024 time switch
2.4
R2/CID MODULE (RCM)
The R2/CID Module installs in any position on any of the processor cards. The main purpose of the RCM daughter board is to provide Caller ID decoders for use with that telephone company provided service over analog trunks. A secondary use of the RCM is to
provide R2 MFC senders and receivers to the system although these are not used in the
US. The system can support up to three of these cards for a total of 42 CID receivers.
The RCM consists of the following:
!
Fourteen (14) CID receivers (for use with Caller ID on analog trunks)
MISCELLANEOUS FUNCTION MODULE (MISC)
The Miscellaneous Function Module (MISC) daughter board installs in position MCP-D3
on the MCP card in a single cabinet system or in position SCP-D2 on the SCP or position
LCP-D2 on the LCP card(s) in a multiple cabinet system. The MISC daughter board is
used to provide external music on hold/audio inputs (radios, digital announcers, etc.),
external paging auto output, loud bell, common bell and assignable dry contact closures.
The system can support up to three of these daughter boards, one on the MCP or SCP and
one on each of the LCPs.
The MISC consists of the following:
!
!
!
!
!
Two (2) external music/audio inputs
One (1) external paging audio output
One (1) loud bell audio output
One (1) common bell relay contact closure
Two (2) software assignable relay contact closures
2.2.3 SMARTMEDIA CARDS
An iDCS 500 system must have a SmartMedia card installed in the main control processor
(MCP) as the SmartMedia card contains the system operating software. The SmartMedia
card can also be used to store a backup customer database to supplement the database
stored on the MCP card. In addition the SmartMedia card can store backup copies of the
operating software for the SCP, LCP, TEPRI, and LAN cards.
2.2.4 INPUT–OUTPUT MODEM (IOM) BOARD
The Input Output Modem board installs in the first cabinet and provides access to the two
serial I/O ports on the Main Control Processor (MCP) card. The IOM board also has provision to have an internal 56K/V.90 installed on it (see Part 2.2.5). When the MCP card is
equipped with a LAN daughter board, the IOM board provides access to the LAN interface in addition to the two serial I/O ports carried on the LAN daughter board.
2.5
2.2.5 MODEM DAUGHTER BOARD
The Modem daughter board installs on the Input Output Modem card. The modem provides a 38.4K connection or with the LAN board installed 56K/V90 connection to the system for use for remote administration and/or programming. The card has a default extension number of 3999 and eliminates the need for an external modem, serial cable, single
line telephone port and serial I/O port on the system.
2.3 INTERFACE CARDS
These cards provide the interface connections for telephone lines and stations to the KSU
and expansion cabinets. These cards fit into the universal card slots to configure the system as required. iDCS 500 interface cards are encased in a static dissipative ABS plastic
shell to protect the PCB during handling.
2.3.1 TRUNK CARDS
TRUNK B1
This card contains four loop start C.O. line interface circuits with C.O. disconnect detection.
It also contains the circuitry needed for Caller ID. It can be inserted in any universal card
slot in all cabinets.
TRUNK C1
This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the circuitry needed for Caller ID. It can be inserted in any universal
card slot in all cabinets.
GTRK
This card contains four ground start C. O. line interface circuits with disconnect detection.
It can be inserted in any universal card slot in any cabinets.
DID
This card contains four Direct Inward Dialing (DID) trunk interface circuits. This card can
be inserted in any universal card slot in any cabinet.
E&M
This card contains four 2 wire E & M tie lines, type one interface configuration (TL11M). It
can be inserted in any universal card slot in all cabinets. This card can be used for two
way DID calling.
2.6
TEPRI DIGITAL TRUNK
When programmed as a T1 this card provides up to 24 trunk circuits in any combination of
the following:
! Loop start lines
! DID (Direct Inward Dialing)
! Ground start lines
! E & M tie lines or two way DID calling
When the card is programmed as a PRI it will provide 23 bearer channels and 1 data
channel (23B+D). This card can be installed in any of the first three slots of any cabinet.
4 BRI (BASIC RATE INTERFACE–4BRI)
The 4 BRI card supports 4 trunk or station level ISDN Basic Rate Interface (i.e., 2B plus D)
circuits. The 4BRI can be inserted in any universal slot.
ITM3 (IP TELEPHONY MODULE)
The ITM3 card supports 8 VOIP channels with provision for a daughter board hosting a
further 8 channels for a maximum of 16 channels per ITM3 card. These channels are
H.323 compliant and are used in conjunction with either the G.723 or G.729 voice compression protocols. The ITM3 card may be installed in any universal card slot up to a
maximum of two cards per cabinet.
E911 CARD
The E911 card supports up to 4 CAMA (Centralized Automatic Message Accounting) type
loop start trunks to provide CESID (Caller Emergency Services ID). This trunks are connected directly to the PSAP (Public Services Answering Point) to pass on calling station
information to enable the emergency services to correctly locate the source of the call
such as a building floor.
2.7
2.3.2 STATION CARDS
DLI
This card is an eight circuit digital station interface card that provides 2B+D service when
installed in any universal card slot in all cabinets.
16DLI
This card is a sixteen circuit digital station interface card that provides 1B+D service when
installed in any universal card slot in all cabinets. Keyset daughter boards will not work
when connected to this card.
SLI
This card is a four circuit analog station interface for industry standard single line telephones or other analog peripheral devices (voice mail, etc.). Each circuit is equipped
with an analog DTMF receiver and provides the over-voltage protection required for connection to telephone company off premises extension circuits (OPX). It can be inserted in
any universal card slot in all cabinets. Each port on this card is intended for connection to
one telephone. Connecting multiple telephones to a port may result in incorrect operation
or damage to the card. See the installation manual part 3 for details.
8SLI
This card is a eight circuit analog station interface for industry standard single line telephones or other analog peripheral devices. The 8SLI does not contain any over-voltage
protection and is not qualified as OPX. It also does not contain DTMF receivers, but shares
system DSP resources. It can be inserted in any universal card slot in all cabinets. Each
port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. See the installation manual part 3 for details.
16SLI
This card is a sixteen circuit analog station interface for industry standard single line telephones or other analog peripheral devices. The 16SLI does not contain any over-voltage
protection and is not qualified as OPX. It also does not contain DTMF receivers, but shares
system DSP resources. It can be inserted in any universal card slot in all cabinets. Each
port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. See the installation manual part 3 for details.
8MWSLI
This card is an eight circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC. The lamp can be programmed to be on continuously or flash
2.8
at a programmable rate of 100ms to 2000ms ON/OFF times. The 8MWSLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF
receivers, but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. See the installation manual part 3 for details.
16MWSLI
This card is a sixteen circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC. The lamp can be programmed to be on continuously or flash
at a programmable rate of 100ms to 2000ms ON/OFF times. The 16MWSLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF
receivers, but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. See the installation manual part 3 for details.
2.9
2.3.3 OTHER CARDS
AUTO ATTENDANT
This optional card can be used for either the Automated Attendant, Uniform Call Distribution or a combination of both. For more information about the Automated Attendant and
UCD, see section 4.1 System Features.
CADENCE (CVM8A)
The CADENCE Voice Mail system is a fully integrated Auto Attendant/Voice Mail/Fax System on a single DCS circuit card. This optional card is designated the CVM8A and provides 4 or 8 channels of communication. Only one card is permitted per system and it can
be installed in any universal card slot.
This fully featured self contained system is connected directly to the DCS data bus and
communicates with the DCS processor. This design means that installation time is minimized, operation is streamlined and many features can be implemented that are not normally possible with older conventional stand alone Voice Mail/Auto Attendant systems.
All power to run this self contained system comes from the DCS telephone system power
supply. Each of the DCS power supply is rated according to the number of stations it will
support. When CADENCE is installed it counts as (8) eight stations of the PSU rating regardless of the number of Voice Processing Modules installed.
2.10
2.4 STATION EQUIPMENT
2.4.1 iDCS SERIES EQUIPMENT
iDCS 28D KEYSET
(See Figure 2–1)
! 32 character display (2 x 16) with three
associated soft keys and a scroll key
! 28 programmable keys with tri-colored
lights
! Four fixed function keys
! Terminal Status Indicator
! Built-in speakerphone
! Eight selectable ring tones
! UP/DOWN buttons for digital control of
speaker, handset and ringer volumes
! Desk- or wall-mounted
! Available in dark gray or light gray
FIGURE 2–1
iDCS 18D KEYSET
(See Figure 2–2)
! 32 character display (2 x 16) with three
associated soft keys and a scroll key
! 18 programmable keys with tri-colored
lights
! Four fixed function keys
! Terminal Status Indicator
! Built-in speakerphone
! Eight selectable ring tones
! UP/DOWN buttons for digital control of
speaker, handset and ringer volumes
! Desk- or wall-mounted
! Available in dark gray or light gray
2.11
FIGURE 2–2
iDCS 8D KEYSET
(see Figure 2–3)
! 32 character display (2 x 16) with three associated soft keys and a scroll key
! 8 programmable keys with tri-colored lights
! Four fixed function keys
! Terminal Status Indicator
! Built-in speakerphone
! Eight selectable ring tones
! UP/DOWN buttons for digital control of
speaker, handset and ringer volumes
! Desk- or wall-mounted
! Available in dark gray or light gray
FIGURE 2–3
iDCS 64B AOM
(See Figure 2–4)
! 64 programmable keys with red lights
! A maximum of 2 can be assigned to any
keyset to provide additional programmable
keys
! A maximum of 4 per DCS System
! Available in dark gray or light gray
FIGURE 2–4
iDCS 14B STRIP
(See Figure 2–5)
! 14 programmable keys with red lights
! A maximum of one can be assigned to any keyset to
provide additional programmable keys
! Available in dark gray or light gray
FIGURE 2–5
2.12
iDCS KDB-DIGITAL LINE INTERFACE (FKDBD)
This is a daughterboard that can be installed only in the 18 or 28 button keyset. The
FKDBD will provide one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM. This FKDBD will only operate when the
keyset is connected to an 8 port DLI card so it can use the second B channel. Each port on
this card is intended for connection to one telephone. Connecting multiple telephones to
a port may result in incorrect operation or damage to the card.
iDCS KDB-SINGLE LINE INTERFACE (FKDBS)
This is a daughter board that can be installed only in the 18 or 28 button keyset. The
FKDBS will provide one additional SLI circuit for the connection of any standard telephone device. This FKDBS will only operate when the keyset is connected to an 8 port DLI
card it can use the second B channel. Each port on this card is intended for connection to
one telephone. Connecting multiple telephones to a port may result in incorrect operation
or damage to the card.
NOTE: The circuitry on a FKDBS does not provide a loop open disconnect signal or have
the over-voltage protection necessary for OPX operation.
iDCS KDB-FULL DUPLEX (FKDBF)
The standard speakerphone mode of operation for a iDCS keyset is “half duplex”. This
means that you cannot transmit and receive speech at the same time. Adding a FKDBF to
your keyset will convert the speakerphone into full duplex mode enhancing its operation.
In addition the FKDBF may have up to three (3) external microphones attached to it for
conference room type applications. These microphones require an “EXTMIC” key programmed on the keyset to activate or deactivate them.
2.13
2.4.2 DCS SERIES EQUIPMENT
LCD 24B KEYSET (See Figure 2–6)
!
!
!
!
!
!
!
!
Built-in speakerphone
24 programmable keys (16 with tri-colored LEDs)
Four fixed function keys
32 character display (2 x 16) with three
associated soft keys and a scroll key
UP/DOWN buttons for digital control of
speaker, handset and ringer volumes
Eight selectable ring tones
Desk- or wall-mounted
Available in almond or charcoal
FIGURE 2–6
LCD 12B KEYSET (see Figure 2–7)
!
!
!
!
!
!
!
!
32 character display (2 x 16) with three
associated soft keys and a scroll key
Built-in speakerphone
12 programmable keys (six with tri-colored LEDs)
Four fixed function keys
UP/DOWN buttons for digital control of
speaker, handset and ringer volumes
Eight selectable ring tones
Desk- or wall-mounted
Available in almond or charcoal
FIGURE 2–7
7 BUTTON MODEL KEYSET
(see Figure 2–8)
!
!
!
!
!
!
7 programmable keys
Three fixed function keys
UP/DOWN buttons for digital control of
speaker and ringer volumes
Eight selectable ring tones
Desk or wall mounted
Available in almond or charcoal
FIGURE 2–8
2.14
32 BUTTON ADD-ON MODULE (AOM)
(see Figure 2–9)
!
!
!
!
!
!
32 programmable keys
Two fixed function keys
UP/DOWN buttons for digital control of
speaker and ringer volumes
Available in almond or charcoal
One or two can be assigned to any DCS
keyset to provide executive off-hook voice
announce and additional programmable
keys (see Figure 2–10)
Can operate as a stand-alone handsfree telephone unit
FIGURE 2–9
FIGURE 2–10
DOOR PHONE INTERFACE
MODULE (DPIM) & DOOR PHONE
(see Figures 2–11 and 2–12)
!
!
!
!
!
The DPIM adapts any DLI circuit for use with
the door phone unit
Commonly used to request entry through
locked doors (interior or exterior) or as a
room monitoring box
Provides contact control to be used with customer-provided electric door lock
Door phone is wall-mounted
Door phone is weather resistant
2.15
FIGURE 2–11
FIGURE 2–12
64 BUTTON MODULE (See Figure 2–13)
!
!
!
!
64 programmable keys
Available in almond and charcoal
A maximum of 2 can be assigned
to any DCS keyset to provide
additional programmable keys
A maximum of 4 per DCS System
FIGURE 2–13
SINGLE LINE TELEPHONE
(See Figure 2–14)
!
!
!
!
!
!
!
!
Four fixed function keys: hold, flash, new
call, and monitor.
Data Port: selectable to share station extension or utilize a separate extension
On hook dialing
Message Waiting/Ring Indicator
Desk or wall mounted
Ring volume control,
Four available ring tones.
Available in almond and black
FIGURE 2–14
Note: This single line telephone set is FCC approved for direct connection to the public telephone network.
FCC # A3LKOR-24627-TE-T REN 0.9B UL LISTED 19X9 FILE # ETI 8093
2.16
KDb-DLI
This is a daughterboard that can be installed only in the 12 or 24 button keyset. The KDbDLI will provide one additional DLI circuit for the connection of any digital station device
such as a keyset, add-on module or DPIM. This KDb-DLI will only operate when the keyset
is connected to an 8 port DLI card so it can use the second B channel. Each port on this
card is intended for connection to one telephone. Connecting multiple telephones to a
port may result in incorrect operation or damage to the card. See the installation manual
part 3 for details.
KDb-SLI
This is a daughter board that can be installed only in the 12 or 24 button keyset. The KDbSLI will provide one additional SLI circuit for the connection of any standard telephone
device. This KDb-SLI will only operate when the keyset is connected to an 8 port DLI card
it can use the second B channel. Each port on this card is intended for connection to one
telephone. Connecting multiple telephones to a port may result in incorrect operation or
damage to the card. See the installation manual part 3 for details.
NOTE: The circuitry on a KDb-SLI does not provide a loop open disconnect signal or have
the over-voltage protection necessary for OPX operation.
2.17
PART 3. SPECIFICATIONS
The following tables provide technical data for the iDCS 500 hybrid/key telephone system.
3.1a ELECTRICAL SPECIFICATIONS (PSU 60)
AC INPUT
120 (88–132) VAC (48–63 Hz)*
220 (180–260) VAC (48–63 Hz)
POWER CONSUMPTION (MAX)
120 WATTS MAX. PER PSU FUSE RATING 3 AMP
BTU RATING (MAX)
6.8 BTU/MINUTE
DC OUTPUT
+5 VOLTS 5.0 AMPS MAX
-5 VOLTS 0.5 AMPS MAX
-48 VOLTS 1.4 AMPS MAXIMUM
-56 VOLTS Charger 0.45 AMPS MAX
*Normal factory setting
3.1b ELECTRICAL SPECIFICATIONS (PSU 60B)
AC INPUT
100–120 (88–132) VAC (48–63 Hz)*
220–240 (180–260) VAC (48–63 Hz)
POWER CONSUMPTION (MAX)
150 WATTS MAX. PER PSU FUSE RATING 5 AMP
BTU RATING (MAX)
8 BTU/MINUTE
DC OUTPUT
+5 VOLTS 7.0 AMPS MAX
-5 VOLTS 1.5 AMPS MAX
-48 VOLTS 1.4 AMPS MAXIMUM
-54 VOLTS Charger 0.45 AMPS MAX
*Normal factory setting
3.1
3.2
DIMENSIONS AND WEIGHTS
HEIGHT
WIDTH
DEPTH
WEIGHT
17.5"
22.5"
12"
35 lb.
EXPANDED SYSTEM: TWO CABINETS
35"
22.5"
12"
70 lb.
EXPANDED SYSTEM: THREE CABINETS
52.5"
22.5"
12"
105 lb.
DIGITAL KEYSET (ALL MODELS)
4.25"
8.50"
9"
2.563 lb.
ADD-ON MODULE
4.25"
4.25"
9"
1.188 lb.
5"
3.88"
1.25"
6.8 oz.
iDCS 500 BASIC SYSTEM:
SINGLE CABINET
DOOR PHONE
3.3
ENVIRONMENTAL LIMITS
OPERATING TEMPERATURE
32–104 °F/0–40 °C
STORAGE TEMPERATURE
-13–158 °F/-25–70 °C
HUMIDITY
3.4
10%-90% non-condensing
CABLE REQUIREMENTS
EQUIPMENT
CABLE
AWG
MAX FEET
MAX METERS
DIGITAL KEYSET
1 PR. TWISTED
24
1300
400
ADD-ON MODULE
1 PR. TWISTED
24
1300
400
SINGLE LINE STATION
1 PR. TWISTED
24
3000
1 KM
DOOR PHONE
2 PR. TWISTED
24
330*
100
SIM
1 PR. TWISTED
24
1300
400
*This is the maximum distance a door phone can be from the DPIM. The DPIM can be up
to 900 cable feet from the KSU. The total distance must not exceed 1230 feet.
3.2
3.5
SYSTEM TONES
TONE
FREQUENCIES
CADENCE
DIAL TONE
350 + 440 Hz
CONTINUOUS
RINGBACK TONE
440 + 480 Hz
1 sec on + 3 sec off
DID RINGBACK TONE
440 + 480 Hz
2 sec on + 4 sec off
BUSY TONE
480 + 620 Hz
0.5 sec on + 0.5 sec off
DND/NO MORE CALLS
480 + 620 Hz
0.25 sec on + 0.25 sec off
TRANSFER/CONF
350 + 440 Hz
0.1 sec on + 0.1 sec off
CONFIRMATION TONE
350 + 440 Hz
0.05 sec on + 0.05 sec off
ERROR TONE
480 + 620 Hz
0.05 sec of tone 1/0.05 sec of tone 2
SYSTEM TONES
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Signal—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone advises you the station you dialed is in the Do Not Disturb
mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
3.3
Transfer/Conference Tone—Indicates your call is being held and you can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you have correctly set or canceled a
system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR TWO SECONDS
ERROR TONE—A distinctive two level beeping tone indicates you have done something incorrectly. Try
again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR TWO SECONDS
3.6
KEYSET LED INDICATIONS
CONDITION
LED COLOR
LED ON
LED OFF
OFF
–
OFF
RED/GREEN
STEADY
–
AMBER
500 ms
500 ms
RED/GREEN
500 ms
500 ms
RINGING C.O. CALL
GREEN
100 ms
100 ms
RINGING INTERNAL CALL
GREEN
100 ms
100 ms
DND INDICATION
RED
112 IPM for 500 ms
500 ms
OPERATOR CALLS
RED
100 ms
100 ms
ANS/RLS (DND)*(**)
RED
112 IPM for 500 ms
500 ms
ANS/RLS (HDSET MODE)**
RED
STEADY
–
TRSF (FORWARD ALL)**
RED
STEADY
–
LINE IDLE
LINE IN USE
RECALL
CALL ON HOLD
*Overrides headset mode
**DCS model keysets only
3.4
3.7a RESERVE POWER DURATION ESTIMATES (in minutes)*
UPS CAPACITY IN VOLT AMPS (VA)
NO. OF PSUs
250
450
600
900
1250
2000
5
20
30
47
75
180
2
8
10
24
40
70
3
5
7
20
36
64
4
13
22
35
5
10
13
25
6
5
10
20
1
*These are approximate values. Specific UPS devices, due to their internal construction,
can have greater or lesser values.
3.7b RESERVE POWER DURATION ESTIMATES (in minutes)*
BATTERY CAPACITY IN AH
NO. OF PSUs
40
80
120
160
200
240
1
20
X
X
X
X
X
2
10
20
X
X
X
X
3
7
13
20
X
X
X
4
5
10
15
20
X
X
5
4
8
12
16
20
X
6
3
7
10
13
16
20
*These are approximate values. Specific UPS devices, due to their internal construction,
can have greater or lesser values.
Note: X denotes that this system configuration cannot charge batteries of this capacity.
3.5
PART 4. BUSINESS FEATURE PACKAGE
SYSTEM FEATURES
Account Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
Account Code Key (M Version)
Account Code Key - One Touch (L Version)
All Call Voice Page
Attention Tone
Authorization Codes
Forced
Voluntary
Auto Attendant†
Automatic Hold
Background Music
Cadence–Integrated Voice Mail
Call Activity Display
Call Costing
Caller Identification†
Automatic Number Identification (ANI)
Caller ID
Calling Line Identification (CLI)
Calling ID Features
Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park/Hold
Caller ID Review List (L Version)
Caller ID Review List (M Version)
Investigate
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Caller ID Send
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Call Forward Busy (CFB - LE Version)
Call Forward No Response
(CFNR - LE Version)
Call Forward Unconditional
(CFU - LE Version)
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Established (L Version)
Call Waiting/Camp-On
Caller Emergency Service ID (CESID)
Centrex/PBX Use
Chain Dialing
Chain Forward (L Version)
Class of Service
Common Bell Control
Conference
Add On (5 Party)
Unsupervised
Split (L Version)
Computer Telephony Integration (CTI)
Smart Centre
Smart Operator
TAPI 2.1
Customer Set Relocation
Data Security
Database Printout
Daylight Saving Time-Automatic
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID)
T1/Copper
Day/Night Routing
Busy or Camp-On Option
MOH Source
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines T1/Copper
Executive Barge-In (Override)
With Warning Tone
Without Warning Tone
Trunk Monitor or Service Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks (T1/Copper)
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
ISDN Service
Primary Rate Interface (PRI)
Basic Rate Interface (BRI)
LAN Interface
Least Cost Routing
Live System Programming
From any Display Keyset
With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On/Off per Station
Music on Hold—Flexible
Music on Hold—Sources
Networking
Off Premises Extensions (OPX)
Operator Group
Overflow
Operator
Station Group
†Requires optional hardware and/or software. Ask your dealer for details.
4.1
Override Code
Paging
Internal Zones (4)
External Zones (4)
All Internal
All External
Page All
Park Orbits
Primeline Selection
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Remote Programming—PC
Ring Modes
Time Based Routing–Plans
Automatic / Manual
Holiday Schedule
Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
Station List (50 Max)
System List (500 Max)
Speed Dial by Directory
Station Hunt Groups (30)
Distributed
Sequential
Unconditional
Station Message Detail Recording (SMDR)
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services (2)
Toll Restriction
By Day or Night
By Line or Station
Eight Dialing Classes
Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
Traffic Reporting
Transfer
Screened/Unscreened
Voice Mail Transfer Key
With Camp-On
Trunk Groups (11)
Uniform Call Distribution (UCD)†
UCD Groups
Call Statistics
Agent Statistics
Group Supervisors
Printed Reports
Universal Answer
Virtual Single Line Telephone
Voice Mail – Inband Integration
VoIP
Walking Class of Service
4.1 SYSTEM FEATURE DESCRIPTIONS
ACCOUNT CODE ENTRY
Station users may enter an account code (maximum 12 digits) before hanging up
from a call. This account code will appear in the SMDR printout for that call record.
Keyset users may enter this code using an account code key without interrupting a
conversation. Single line telephone users must temporarily interrupt the call by
hook-flashing and dialing the feature access code. Manually entered account codes
can be up to 12 digits long. In some cases users can be forced to enter an account
code and this account code may or may not be verified as described below.
FORCED – VERIFIED
When set for this option the user must enter an account code for all outgoing calls.
The account code entered will be verified from a system list of 500 entries for M
version software and from a list of 999 entries for L version software. Forced Verified codes can contain the digits 0~9.
FORCED - NOT VERIFIED
When set for this option the user must enter an account code for all outgoing calls,
but the account code is not verified against the system list. Non verified account
codes can contain the digits 0~9, * and #.
VOLUNTARY
In this case account codes are not required to make outgoing calls but may be
used if desired. This is also the method used to assign an account code to incoming calls. These account codes can contain the digits 0~9, * and #.
ACCOUNT CODE KEY (M VERSION)
The account code (ACCT) key can be programmed on any keyset and will appear
as a soft key on display keysets. This key allows the user to enter account codes
without interrupting a call.
ACCOUNT CODE KEY – ONE TOUCH (L VERSION)
The account code (ACC) key can be programmed on any keyset. This key can be
programmed with an extender and operates in three different ways depending on
the extender as follows.
Extender = 000
When programmed with an extender of 000 the ACC
key will operate in the same manner as the ACCT key in the M version. That is to
say the user will be prompted to enter an account code when the key is pressed.
Extender = 001~999
When programmed with an extender ranging from 001
to 999 the key will, when pressed, automatically insert the account code contained
in that bin of the system account code list. This is known as One Touch account
4.2
codes. This option can be denied in system programming to prevent users from
bypassing the security of system account codes.
No Extender.
When programmed without an extender the key will, when
pressed, prompt the user to enter the bin number the system account code table
where the account codes are stored.
ALL CALL VOICE PAGE
Users can page all internal and all external paging zones at the same time by
dialing the All Page code. Keysets may be restricted from making or receiving
pages in system programming. A maximum of 99 keysets can be programmed in
each internal page zone to receive page announcements.
ATTENTION TONE
To get your attention, a brief tone precedes all page announcements and intercom
voice calls. There are separate programmable duration timers for page and voice
announce tones.
AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. A maximum of 250
four digit authorization codes can be either forced or voluntary for iDCS 500-M version software and 500 four to ten-digit authorization codes can be either forced or
voluntary for iDCS 500-L version software. When used, authorization codes will
automatically change the dialing station’s class of service to the level assigned to
the authorization code. Authorization codes may be programmed to print or not
print on SMDR.
FORCED
When a station is programmed for forced authorization, the user must always enter
this code before dialing is allowed. The dialed authorization code is verified from
the system list of 250 authorization codes on a iDCS 500-M system or 500 on a
iDCS 500-L system.
VOLUNTARY
Any station user can always enter an authorization code before they begin dialing.
The dialed authorization code is verified from a system list of 250 authorization
codes for iDCS 500-M version software or 500 for iDCS 500-L version software.
AUTO ATTENDANT
The integrated digital automated attendant feature (AA) provides eight ports per
card for simultaneous answering and call processing. A maximum of five cards
can be installed in one system. Each sixteen professionally recorded announcements inform callers of the progress of their calls. Several examples are the following: “I’m sorry. There is no answer”, “That station is busy”, and “Invalid Number.
Please try again”. A maximum of four minutes of super capacitor backed (100 hours)
random access memory (RAM) provide up to 48 customer recordings for announce4.3
ments or greetings. Twelve individual announcements (boxes), each with its own
dialing options, allow you to build call routing branches as needed. Callers are
routed through the branches by dialing extension numbers or single digits. This
system is compatible with Starmail and Cadence.
NOTE: Announcements recorded on one AA card can not be played to callers on
another AA card.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always automatically places a C.O. call on hold. Intercom calls can be automatically held only
by pressing TRSF or CONFERENCE. Each keyset user can enable or disable Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are installed. Each user may adjust this level by the use of a
volume control program at the selected keyset.
CADENCE–INTEGRATED VOICE MAIL
The iDCS 500 can be equipped with Samsung’s proprietary integrated voice mail
and auto attendant card (CVM8A). It provides 4–8 ports of voice processing, expandable in four port increments. Because it is built into the system it provides
such feature as one touch Call Record, Answering Machine Emulation and Voice
Mailbox Administration with interactive keyset displays. Ask your dealer for literature on Cadence.
CALL ACTIVITY DISPLAY
The iDCS 500 will record and buffer all calling activity within the system. With a Call
Activity Display (CAD) key, the iDCS 500 will display a “snapshot” of the following
information:
•
•
•
•
•
•
The maximum number of ports that have been used
The maximum number of trunks that have been used
The maximum number of stations that have been used
The current number of ports in use
The current number of trunks in use
The current number of stations in use
NOTE: This feature is only available on a iDCS 500 with a LAN module installed on
the MCP card.
4.4
CALL COSTING
The iDCS 500 provides programmable call costing tables to calculate the cost of
incoming and outgoing calls. Rates are calculated by the number dialed, and may
include surcharges. Display keysets can be set to show the call duration timer or
the call cost. The SMDR report will show either the call duration or the call cost
depending on the station selection. One call handled by multiple callers will cost
each call segment separately.
CALLER IDENTIFICATION
The iDCS500 supports three methods of identifying an incoming caller depending
on the circuit type as described below.
AUTOMATIC NUMBER IDENTIFICATION (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called
ANI. This information is the telephone number of the calling party and is sent as inband DTMF digits during the call setup. Care should be taken to ensure the system
has sufficient DTMF receiver resources to handle the expected volume of call traffic. Although ANI provides the number only, a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.
CALLER ID
On an analog, loop start CO line, calling party information is called Caller ID and is
available from the telephone company in two formats, Number only and Name
and Number, sometimes called Deluxe. The iDCS 500 is compatible with both
formats. Even if the telephone company only offers the number only, a name can
be attached to the telephone number of frequent callers via the CID/ANI translation
table.
CALLING LINE IDENTIFICATION (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both
BRI and PRI type circuits as described below.
BRI On BRI circuits the iDCS500 only supports Number delivery and, like ANI, a
name can be attached to the telephone number of frequent callers via the CID/ANI
translation table.
PRI On 5ESS and NI2 PRI circuits both name and number support is provided
on the iDCS500 system. On a DMS100 circuit only Number service is provided.
4.5
CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make
them easier to read caller identification is referred to as Caller ID.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the name or number in the
display. Regardless of which one is selected to be seen first, the NND key is pressed
to view the other pieces of information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID information associated with this next
call in queue at your station. Either the Caller ID name or number will show in the
display depending on your selection.
SAVE CALLER ID NUMBER
At any time during an incoming call that provides Caller ID information, you may
press the SAVE key. This saves the Caller ID number in the Save Number feature.
Pressing the SAVE number redial key will dial the Caller ID number. The system
must be using Least Cost Routing (LCR) to dial the saved number.
STORE CALLER ID NUMBER
At any time during an incoming call that provides Caller ID information, you may
press the STORE key. This saves the Caller ID number as a speed dial number in
your personal speed dial list. The system must be using LCR to dial the stored
number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you
may view the Caller ID information before you retrieve the call. This will influence
how you choose to handle the call.
CALLER ID REVIEW LIST (M Version)
This feature allows display keyset users to review Caller ID information for calls
sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
CALLER ID REVIEW LIST (L Version)
The operation of this feature on an L version system is similar to the M version
described above, however there is an added option called CID REVW ALL in the
User ON/OFF options. When set to ON the feature will operate the same as described above. However, when set to OFF only calls that are not answered (missed
calls) at the station will be recorded in the Review list.
4.6
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If Caller ID information is available for an incoming call, you
will know to whom this station user is speaking. On outgoing calls, you can see
who was called. After investigating, you may barge-in on the conversation, disconnect the call or hang up.
ABANDON CALL LIST
The system has a system-wide abandon call list that stores Caller ID information
for calls that rang but were not answered. The list is accessed using the
administrator’s passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can see the NND key to toggle between
the Caller ID name, number and the date and time the call came in. The system
must be using LCR to dial numbers from the abandon call list. The abandoned call
list will store up to 50 unanswered calls on iDCS 500-M version software and 100
unanswered calls on iDCS 500-L version software.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name
and Caller ID number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.
NUMBER TO NAME TRANSLATION
The system provides a translation table for 350 entries on iDCS 500-M version
software and 1500 entries on iDCS 500-L version software. When the Caller ID number is received, the table is searched. When a match is found, the system will display the corresponding name.
Caller ID SEND
The CID Send feature works in conjunction with the DID numbers assigned to a PRI
trunk. When an outgoing call is made over the PRI the system can be programmed
to send as caller id the did number associated with that station.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
feature. The forwarded station user can continue to originate calls as usual. If no
4.7
key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user can
originate calls as usual.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences in individual work habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. Intercom calls may also be programmed to forward to
an external number via a central office trunk. These calls will forward only after the
programmable external call forward delay timer expires. This timer is programmable on a per station basis.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
PRESET DESTINATION
If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It can only be programmed by the system technician or
system administrator. When any station does not have FWD/NO-ANSWER set, the
call will ring this preset destination if one is programmed.
CALL FORWARD BUSY (CFB) (LE VERSION)
This is a different feature from the normal call forward busy and is only used when
the forward destination is in a different node of the network. The operation of the
4.8
feature is the same as the normal forward busy where when the forwarded station
is busy a calling station will be forwarded to the forward destination.
CALL FORWARD NO RESPONSE (CFNR) (LE VERSION)
This is a different feature from the normal call forward no answer and is only used
when the forward destination is in a different node of the network. The operation of
the feature is the same as the normal forward no answer where when the forwarded
station does not answer after a programmed amount of time a calling station will
be forwarded to the forward destination.
CALL FORWARD UNCONDITIONAL (CFU)(LE VERSION)
This is a different feature from the normal call forward all and is only used when the
forward destination is in a different node of the network. The operation of the feature is the same as the normal forward all where all calls to the forwarded station
will be forwarded to the forward destination.
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice
during a call. Calls placed on exclusive hold can only be retrieved at the keyset that
placed the call on hold. Intercom calls are always placed on exclusive hold. Exclusive
hold for trunk calls can be denied in class of service.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station. NOTE: Intercom calls cannot be remote held.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the
call automatically. There are no extra buttons to press and there is no lost time
looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number or by pressing the feature button and
4.9
then dialing the extension. There is a system option to allow a DSS key to perform
a pickup function rather than a transfer function when pressed.
GROUPS
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 20 pickup groups available on iDCS 500-M version software and
99 for iDCS 500-L version software. A station cannot be in more than one pickup
group. To use this feature, station users either dial the access code or press the
assigned feature button followed by the pickup group number.
ESTABLISHED (iDCS 500-L version software only)
This feature enables a keyset user to pick-up an establish call in progress at a
single line extension connected to a modem on a PC. An EP key with this extension
number must be programmed on the keyset. Established call pickup is useful with
PC dialing programs that outdial from a large list of telephone numbers. Let the
computer dial for you, then press the EP key to speak with the called party.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook
ring signal through the speaker and single line stations receive a tone in the handset. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has been set.
Optionally any station can be programmed to automatically camp-on to a busy
station instead of having to press the camp-on button or dial a camp-on code.
CALLER EMERGENCY SERVICE ID (CESID)
This is a service where the telephone system sends a number, usually a call back
number, to the Public Service Answering point (PSAP) when a station user dials
911. This number is associated in the PSAP with a location indicating exactly where
the call originated. This allows the emergency services to respond directly to the
correct building or floor of a building rather than to have to make inquiries as to the
location of the emergency. This service is sometimes referred to as Enhanced 911
or E-911. This service is provided in two forms in the iDCS 500, either via a dedicated 4 port Centralized Automatic Message Accounting (CAMA) trunk card called
the E911 card or via an ISDN PRI circuit configured for both way DID connected to
the TEPRI card.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using these services.
4.10
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or
chain together as many speed dial numbers as are required.
CHAIN FORWARD
The chain forward option determines whether a forwarded call that subsequently
forwards to voicemail will target the original stations mailbox or the second stations mailbox.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of service can be customized in memory to allow or deny access to features and to define a station’s dialing class. Each station can be assigned different classes of
service for day and night operation.
COMMON BELL CONTROL
The MISC daughter board provides relays that may be programmed to control a
customer-provided common bell or common audible device. These contacts must
be programmed as members of a station group and may provide steady or interrupted closure.
CONFERENCE
The system allows six simultaneous conferences up to 5 parties each. If a SCM
daughter board is installed, then the system allows a total of 24 simultaneous conferences up to 5 parties each.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined together in an add-on conference. Parties may be eliminated or added after a conference has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
SPLIT (iDCS 500-L version software only)
A keyset user can “split” a conference into separate outside calls, then speak with
each caller privately. Then the individual calls can be conferenced again in any
combination.
NOTE: This feature requires individual trunk buttons and auto-hold must be enabled.
4.11
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the iDCS 500
and a personal computer (PC) on a local area network (LAN). Caller ID service is
required for TAPI inbound call applications that use the CID information to display
computer records in conjunction with the presentation of the call to the station on
the iDCS 500.
SMART CENTRE
Smart Centre is an ACD type reporting package that connects to the iDCS 500 CTI
link and can provide group status information to a reader board as well as providing a wide variety of printed reports showing current and historical data.
SMART OPERATOR
Smart Operator is a software application that connects to the iDCS 500 CTI link and
provides a PC based attendant console adjunct. This application works in conjunction with the operators keyset to give improved visibility of station status within
the system and to make directory searching easier. The Smart Operator application is included with every L version system.
TAPI 2.1
TAPI 2.1 is the method of integrating the iDCS 500 system to a computer. TAPI 2.1 is
a LAN based solution allowing computers to communicate directly to the telephone
system over the network system. This establishes a logical connection rather than
a physical connection between telephone and computer. It eliminates the cost and
administrative overhead of connecting every PC to a desktop phone. It emphasizes third-party call control. (Example: calls can be tracked as they are transferred,
making it more suited to large office applications). TAPI 2.1 can emulate first-party
type call control for the iDCS 500 system, rather than from the telephone as TAPI 2.0
does. For example, to make a call the iDCS 500, rather than the telephone would
dial the phone number, and the call would be then connected to the telephone.
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations
in the iDCS 500 without wiring changes. All individual station assignments such as
trunk ring, station group, station COS, station speed dial, button appearances, call
forwarding, etc. will follow the Customer Set Relocation program.
DATA SECURITY
Single line extensions used with modems and facsimile machines can be programmed so that they will not receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive DCS C.O. ringing pattern instead of intercom ring pattern. Devices connected to an SLI card receive a
disconnect signal upon termination.
4.12
DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This information can be directed to a printer or the PC screen and may be done either on-site or
remotely. A complete database or specific data blocks may be obtained.
DAYLIGHT SAVING TIME-AUTOMATIC
The system has a table that can be programmed with the daylight savings change
dates for up to 10 years. At 2:00 am on these dates the system will automatically
adjust the system clock to match daylight savings time. If no dates are programmed
the clock will not change.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming E&M trunk the iDCS 500 can route
calls based on the numbers received. (See DID)
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring directly at
any station or group of stations.
DIRECT INWARD DIALING (DID) T1/COPPER
The term Direct Inward Dialing refers to types of digit steered inbound call handling. These are DID, Both Way DID, Dialed Number Identification service (DNIS)
and Direct Dial In (DDI). The iDCS 500 supports the types described below.
DID is an inbound only service where multiple telephone numbers are assigned,
usually in blocks of twenty, to a single circuit or small group of circuits. These circuits can be single pair analog circuits that will terminate on a DID card. The iDCS
500 DID card supports up to four circuits. In addition the DID circuit can be a channel on a digital T1 service terminating on an iDCS 500 TEPRI card.
Both way DID is a service that combines DID service with normal outbound local
telephone service. This service is provided over E&M tie line circuits. These E&M
tie line circuits can terminate on either the iDCS E&M card or on a channel of a
digital T1 circuit on an iDCS TEPRI card.
Dialed Number Identification service (DNIS) is a feature of 800 or 900 type numbers that allows the number dialed by the caller to be identified in the telephone
system by means of a sequence of DTMF digits (usually four). This service terminates on E&M tie lines. These E&M tie line circuits can terminate on either the iDCS
E&M card or on a channel of a digital T1 circuit on an iDCS TEPRI card.
Direct Dial In (DDI). This is the name given to the above three services when they
are provided over an ISDN PRI circuit.
The L version of the iDCS 500 has an option to select which MOH source is played
to callers to a specific DID number.
4.13
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and receive system dial tone. Users can now place internal calls or if permitted, calls
using C.O. lines. The caller must have a tone dial phone and know his/her DISA
security code. DISA lines can be used as both way lines or incoming only and may
be active in day mode, night mode or both. The C.O. lines used for DISA must have
disconnect supervision. On an L Version System the requirement to put in a DISA
security code can be disabled if desired.
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group
by access code when LCR is activated. When restricted, the station user must use
a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters). In addition, each personal speed dial number, system speed
dial number and entry in the DID translation table may be assigned a name (maximum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. See the
Dial by Name feature (Station Features).
DISA SECURITY
Telephone fraud and long distance theft are a serious concern. The iDCS 500 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically
disabled temporarily. Both the number of incorrect passcode attempts and the
time that DISA is disabled are programmable. In addition, all failed attempts to
access DISA print on SMDR (if provided) with a “DE” DISA error flag.
DISTINCTIVE RINGING
A user knows the type of call received by the type of ring heard. Outside calls have
a single ring repeated while internal calls have a double ring repeated.
In addition any trunk or station can be programmed to ring a keyset with a predefined ring tone (1–8) or a single line port with a predefined cadence (1–5) selection. This provides for easy identification of special lines or extensions that ring
your phone.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to activate a
contact closure. This can be used to operate a customer-provided electric door
lock release mechanism. The contact closure timer is programmable from 100–
2500 ms.
4.14
DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone
to a DLI port. Pressing the button on the door phone produces a distinctive ring
(three short rings repeated) at the assigned station or station group. If not answered
within a programmable time, the system releases the door phone and stops the
ringing. Stations may call the door phone directly and monitor the surrounding
areas. Door phones follow the system ring mode plan.
E & M TIE LINES (T1/COPPER)
Your office can be connected to another office with a tie line. Use it to make calls to
stations in the other system. If programming allows, you can access lines in the
other system to make outside calls. Tie line calls can be put on hold, transferred
and conferenced in the same way as are other outside calls. Users accessing the
tie line from the other system can get a line in your system and make outgoing
calls. These calls can be controlled by assigning a dialing class to the tie line. Your
local telephone company may use E&M tie lines to provide DID service. In this
case these tie lines can be programmed to follow the DID translation table. See
DID. Translated E & M tie line calls have Day and Night routing capabilities.
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override
the automatic privacy of another station or outside trunk. Programming allows bargein with or without a warning tone. Stations may also be programmed as “secure”
so that they cannot be barged-in on.
WITH WARNING TONE
When the barge-in with tone option is set, the barging-in keyset has its microphone
on and the barged-in on station receives an override display. A double burst of
warning tone sounds and repeats every ten seconds. This feature does not work
from single line sets.
WITHOUT WARNING TONE
When the barge-in without tone option is set, the barging-in keyset has its microphone muted and the barged-in on station does not receive an override display.
This feature does not work from single line sets.
TRUNK MONITOR or SERVICE OBSERVING
This feature allows the user who barged-in to retain the trunk call after the original
station has hung up.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS
CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS
AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS
FEATURE.
4.15
EXTERNAL MUSIC INTERFACES
The iDCS 500 MISC card provides two inputs for connecting to customer provided
external music sources. Each cabinet of the iDCS 500 can support one MISC card
for a total of three cards or six sources in a maximum sized system. These sources
can be used to provide background music, or any of the varied Music On Hold
(MOH) uses.
EXTERNAL PAGE INTERFACES
The iDCS 500 main control card (MCP) with a MISC module installed provides one
external page output and three zone control relays. Resources from added miscellaneous applications modules (MISC) can be combined to provide four external
zones. Multiple relays may be assigned to each zone.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will flash the central
office or PBX. This is used for custom calling features on C.O. lines or in conjunction
with CENTREX/PBX operation. System programming allows individual flash times
for C.O. and PBX lines. When C.O. or PBX flash is not required, setting the timers for
two seconds releases the existing call and returns dial tone to make a new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension numbers beginning with the digit 2 or 3. Three digit default extension numbers begin
with 201 and four digit defaults begin with 2001. Station group numbers can be
three or four digits beginning with the digit 5.
Using digits other than 2, 3 or 5 will require the technician to change other feature
access codes in the system default numbering plan. User guides will need to be
modified as these are all written using the iDCS 500 default numbering plan.
GROUND START TRUNKS (T1/COPPER)
The iDCS 500 can utilize these trunks to support a positive disconnect signal and
prevent call collisions on heavy traffic usage. Caller ID or ANI service is not available on these trunks.
HOT LINE
Stations can be programmed to call a pre-defined station or station group whenever that station goes off-hook. A hot line delay timer of 0–250 seconds can be
programmed to allow sufficient time to make a different call. This timer is programmable on a per station basis.
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their telephones from the group by pressing the In/Out of Group button providing that there
is someone still in the group. There is a system wide option to allow all members to
4.16
log out of a station group. Stations out of a group will not receive calls to that group
but will continue to receive calls to their individual extension numbers. When desired, the user may put him/herself back into the group by pressing the button
again. Users who do not have this button may dial the access code and the group
desired. A station user is allowed to be in several groups, providing a key and the
extender of that group are assigned for each group on the user’s phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This allows all members of the group to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows
any outside line to be used for incoming calls only, outgoing calls only or both way
service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dialing out as well as allow or deny answering for each outside line.
ISDN SERVICE
PRIMARY RATE INTERFACE (PRI)
The iDCS 500 supports Primary Rate Interface ISDN. PRI allows simultaneous data
calls, calling party and calling line identification, high speed call setup and disconnect are among the benefits of ISDN calling. The 23+D configuration of ISDN
allows call information to be delivered via the data channel (the “D” of 23B+D)
thus leaving the bearer channels (the “B” of 23B+D) available for single use or
combined use to provide a wider bandwidth for data and video. The iDCS 500
supports the most popular protocol standards in the U.S.
PRI Protocols supported: National ISDN-2 (NI2)
AT&T No. 5 ESS
DMS 100/250
BASIC RATE INTERFACE (BRI)
The iDCS 500 BRI card supports trunk or station level Basic Rate Interface services
(BRI). Trunk or station BRI use is software programmable. BRI allows simultaneous
data calls, called party and calling number identification, high speed call setup
and disconnect are among the benefits of ISDN calling. The 2B+D configuration of
ISDN allows call information to be delivered via the data channel (the “D” of 2B+D)
thus leaving the bearer channels (the “B” of 2B+D) available for single use or
combined use to provide a wider bandwidth for data and video.
4.17
LAN INTERFACE
The iDCS 500 LAN card provides a 10/100 base T Ethernet interface for connection
to a data network. This interface allows a high speed connection for PC programming across an IP network. This interface also allows the system software to be
uploaded to the SmartMedia card via the PCMMC program.
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station. The iDCS 500
LCR program includes the following features:
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Option to use or not use LCR or a tenant basis
Programmable LCR access code
Digit analysis table 1000 entries each with ten digits for a iDCS 500-M system
and 2000 entries each with ten digits for a iDCS 500-L system.
Routing by time of day and day of week (4 time bands per day)
Routing according to individual station class
Modify digits table 100 entries for an M system and 200 entries for an L system
Flexible trunk group advance timer
Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset or personal computer
without interrupting normal system operation. There are 3 levels of programming:
technician, customer and station. The technician level has access to all programs
and can allow the customer access to system programs as needed. Technician
and customer access are controlled by different security passcodes. Programming
from a PC requires the PCMMC program. The system can also be programmed
remotely via an optional modem card or over the internet via the LAN card.
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the
paged party to meet the user for a private conversation.
MEMORY PROTECTION
In the event that power is lost to the system, all customer data contained in memory
is retained by the use of a “super capacitor” for approximately 7 days. Additionally,
the Smart Media card may be used to store the system database. The PCMMC
computer program may be used to produce a backup copy of the customer data.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or the no answer condition, the
caller can leave an indication that a message is waiting. The message button will
flash red at the messaged keyset. A single line phone connected to a 16MWSLI or
8MWSLI will have a message light otherwise it will receive a distinctive message
waiting dial tone. Five message waiting indications can be left at any station.
4.18
MESSAGE WAITING KEY
The Message Waiting (MW) key is used in conjunction with a voicemail card. The
MW key is programmed with an extender matching a station or station group number and is used to access the voice mailbox associated with the extender.
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When the microphone is disabled,
the keyset cannot use the speakerphone, although on-hook dialing and group listening are still possible.
MUSIC ON HOLD—FLEXIBLE
The iDCS 500 allows its music sources to be used in a very flexible manner as
follows:
Each keyset can have a designated music source for playing as Background Music (BGM) through the keyset speaker.
Each Station can have a designated music source for playing to callers placed on
Exclusive hold at that station.
Each Trunk can have a designated music source for playing to callers placed on
hold. This setting is overridden by some of the other settings such as station music
on hold, DID MOH and UCD MOH.
Each UCD group can have a designated music source to be played while a caller
is in queue.
On an L version system each entry in the DID translation table can have a designated music source to be played when a caller to that DID number is placed on
hold.
MUSIC ON HOLD – SOURCES
The iDCS 500 provides for up to six different types of Music on Hold source including silence or “NONE” as listed below:
None: No audio is played to the listener
Tone: A tone or “beep” is repeated at a programmable interval
Chime: A music chime source (Old Folks At Home) located on the MCP card is
played to the listener.
External source: An external source connected to a MISC card, such as a digital
announcer or radio, is played to the listener.
Digital Announcement on AA card: If the system is equipped with an AA card the
last port of this card can be flagged as a MOH source and used to repeatedly play
a message recorded on the AA card to the listener.
4.19
Voicemail Sound File: If the iDCS 500 system has an optional CADENCE card installed, up to 100 custom recorded sound files from the Voice Mail card can be
used for MOH sources. For information on creating the sound files see CADENCE
System Administrator Manual-Recording greeting by number. If you select this
option be advised that each VMMOH source requires a dedicated CADENCE port/
channel.
NETWORKING
The iDCS 500 networking feature package (LE version of software) allows up to 4
iDCS 500 systems to be connected together with some basic feature transparency.
The physical connection between the systems is via a proprietary PRI connection
and is based on the Q-SIG specification. The following features are supported between two networked systems.
Call Completion, Busy Station (CCBS) also known as Callback or Busy Station
Callback. When a station in one system calls a station in another system across the
network link and the destination station is busy the calling station can set a Callback to the busy station. When the busy station becomes idle the system will notify
the callback originating station by ringing that station and when the originating
station answers, the system will call the destination station.
Call Completion, No Response (CCNR) also known as Callback or No Answer
Callback. When a station in one system calls a station in another system across the
network link and the destination station does not answer the calling station can set
a Callback to the called station. When that station indicates the user is present by
becoming busy then idle the system will notify the callback originating station by
ringing that station and when the originating station answers, the system will call
the destination station.
Call Forward Busy (CFB). This is a different feature from the normal call forward
busy and is only used when the forward destination is in a different node of the
network. The operation of the feature is the same as the normal forward busy where
when the forwarded station is busy a calling station will be forwarded to the forward destination.
Call Forward No Response (CFNR). This is a different feature from the normal call
forward no answer and is only used when the forward destination is in a different
node of the network. The operation of the feature is the same as the normal forward
no answer where when the forwarded station does not answer after a programmed
amount of time a calling station will be forwarded to the forward destination.
Call Forward Unconditional (CFU). This is a different feature from the normal call
forward all and is only used when the forward destination is in a different node of
the network. The operation of the feature is the same as the normal forward all
where all calls to the forwarded station will be forwarded to the forward destination.
4.20
Forward External. This feature operates in the same manner as a non networked
system with the exception that, because calls across a network link are trunk calls,
network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is
therefore suggested that this setting be set to ON in a networked switch to avoid
confusion in operation between networked and non networked calls.
Call Intrusion (Barge In). This feature operates in the same manner as in a non
networked switch.
Call Offer/Call Waiting (Camp On). This feature operates in the same manner as in
a non networked switch. When a called station is busy the caller can press a camp
on key and appear as a ringing call on the second call button. The Auto camp on
feature will not work on calls across a network link if set to ON in MMC 110.
Call Transfer. Calls answered in one network node can be transferred to a station or
station group in another network node.
Transfer Retrieve. Calls on Transfer Hold during a screened transfer can be retrieved by pressing the call button for that call.
Transfer Recall. Calls transferred across a network link will recall to the transferring
station after the originating systems transfer recall timer expires. After recalling, if
not answered prior to that systems attendant recall timer expiring, the call will recall to that systems designated operator group. Attendant recalls will not recall to a
‘Centralized Attendant”.
DID with Pass Through. Incoming DID, DNIS or DDI calls can be routed through one
switch across a network link to be processed by the DID table of the destination
switch.
Do Not Disturb (DND). This feature operates in the same manner as in a non networked switch. There is an option in MMC 823 to determine the type of DND tone
sent across the network link.
Caller ID. Caller ID in its various forms that are currently available (Analog CID Name
and Number, ANI Number, PRI Name and Number and BRI number) will be transported across the network link with the original call.
Centralized Attendant. This feature basically allows a user in any switch to dial “0”
and ring at the designated Central attendant group. Each system on the network
requires its own designated attendant group for local usage, recalls and the like.
Intercom Calling/Uniform dialing plan. Station to station and station to group calls
can be made across the network link without having to dial an access code for a
call within the network. LCR can also be programmed to route calls across a network link to access local trunks in another networked system.
4.21
Centralized Voice Mail with Message Waiting Lights. This feature will only operate
with Cadence and/or SVMi voicemail systems only. Users in one node can call
forward (CFNR, CFB & CFU) to the Cadence group in a different switch and messages left in that switch will be indicated on the VMSG key in the origination switch.
Messages can be returned to the CVMAA by pressing the VMSG key.
OFF PREMISES EXTENSIONS (OPX)
A single line (tip and ring) extension from an 4SLI card may be connected to telephone company-provided OPX circuits to remote locations. 8SLI cards and KDbSLIs do not support off premises extensions.
OPERATOR GROUP
The operator group can contain 32 stations to answer incoming calls. Calls to this
group can be set for distributed, sequential or unconditional ringing. Operators
can use the In/Out of Group feature to meet flexible operator requirements. Operator groups are selectable per ring plan.
OVERFLOW
OPERATOR
When calls ringing a operator group go unanswered, they can overflow to another
destination after a programmed period of time. The operator group has its own
timer. The overflow destination can be a station or station group.
STATION GROUP
When calls ringing a station group go unanswered, they can overflow to another
destination after a programmed period of time. Each station group has its own
timer. The overflow destination can be a station or station group.
OVERRIDE CODE
This feature allows users to make emergency outside calls from a station that has a
forced code such as Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code
table containing 5 entries of up to 11 digits each. The iDCS 500 will examine digits
that are dialed from a station to see if they match any entry in the Override Code
table. If the digits match the table, the system will process the call without requiring
a forced code.
PAGING
System software allows the use of four internal and four external paging zones.
Stations can page any individual zone, all internal zones, all external zones or all
zones simultaneously. Using system programming, each station may be allowed
or denied the abilities to make and/or receive page announcements to any zone or
combination of zones.
4.22
PARK ORBITS
The system has 10 park orbits (0–9). These orbits can be used to park calls prior to
paging and allows the call to be retrieved by dialing a park code plus the orbit
number. Calls parked in this manner can also be retrieved by dialing the park
pickup code (10) plus the station or trunk number. This feature is in addition to Call
Park and Page.
PRIME LINE SELECTION
Any station can be programmed to select a specific line, trunk group, telephone
number, station or station group when the handset is lifted or the speaker key is
pressed (same as Hot Line feature).
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This
allows up to four other parties to join your conversation by simply pressing the line
button. This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be
customized to best fit the end user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual programmable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
REMOTE PROGRAMMING—PC
Remote programming allows the technician to access the system database from a
remote location for the purpose of making changes to the customer data. The modem card and a PC using an optional software package will be needed to implement this feature.
RING MODES
TIME BASED ROUTING –PLANS
Each C.O. line can be programmed to ring at any station or station group. Each
line can be assigned a ring destination based on six (6) different ring plans based
on time of day and the day of the week. The system operator (intercom dial “0”)
can also be a different station group for each ring mode.
4.23
AUTOMATIC / MANUAL
Ring destinations will automatically change based on time of day and day of week.
At any time the system can be manually forced into a specific ring plan. It will
remain in this ring plan until manually taken out.
HOLIDAY SCHEDULE
The system has a table of 20 dates that are used to define holidays. On a date
designed as a holiday the system will remain in a ring plan for that calendar day
providing the system was already in night service. This feature will override the
ring plan time table.
TEMPORARY OVERRIDE
At any time the system can be forced into a specific ring plan for a temporary period of time until the next scheduled ring plan automatically takes effect.
RING OVER PAGE
Any outside line can be programmed to ring over a customer-provided paging
system. Outside lines, door phones and station groups may ring over page in the
day or night mode.
SECRETARY POOLING
Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in system programming. Each executive can have up
to four secretaries and each secretary can have up to four executives. These arrangements are known as executive/secretary pools. There can be multiple pools
in a system. When an executive is in DND, all calls to the executive ring the first
secretary assigned to that executive; if that secretary is busy, the call hunt to the
next available secretary assigned to that executive. If the secretary must communicate with the executive while he/she is in DND, pressing the corresponding executive button on the secretary’s keyset results in an Auto Answer intercom call being
made to the executive (providing the executive is free). The iDCS 500 L version
software has a system wide option to allow the stations to ring rather than auto
announce the executive secretary calls. A station can only be the executive of one
secretary pool. In addition, a station cannot be in more than one pool.
SINGLE LINE CONNECTIONS
Single line ports allow connection of a variety of single line telephones plus facsimile machines, answering machines, loud bells, computer modems, cordless
phones and credit card machines. When connecting customer-provided equipment to these extensions, compatibility should be checked out before purchase to
ensure correct operation. Central office ring cadence can be selected for SLT stations. This is helpful when optional devices cannot detect iDCS 500 intercom ring
cadence.
4.24
SPEED DIAL NUMBERS
A library of 1500 speed dial numbers may be allocated as needed for iDCS 500-M
version software and 2500 speed dial numbers for iDCS 500-L version software.
The system list can have up to 500 numbers and each station can have up to 50
numbers. Speed dial numbers are assigned in blocks of ten. Each speed dial
number may contain up to 24 digits.
SPEED DIAL BY DIRECTORY
The iDCS 500 system provides the user with the ability to look up a speed dial
number and place the call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.
STATION HUNT GROUPS
System programming allows up to 20 station hunt groups on a iDCS 500-M system
and 50 station hunt groups on a iDCS 500-L system. One of three ring patterns—
sequential, distributed and unconditional—is available for each group. Each unconditional group may contain a maximum of 32 stations and each sequential and
distributed group may contain a maximum of 48 stations. A station may be assigned to more than one group. Each station group has its own recall timer for calls
transferred to that group. With L version software there is a Next Hunt timer for each
group to provide circular hunting within the group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides records of calls made, received and transferred. Connecting
a customer-provided printer or call accounting system will allow collection of these
records. Each call record provides the following details: station number, outside
line number, start date, start time, duration of call, digits dialed (maximum 18) and
an account code if entered. The system may print a header followed by 50 call
records per page or send continuous records with no header for use with a call
accounting machine. See the sample printouts.
The SMDR format contains many options that allow it to be customized for a
company’s individual needs. Options to print include incoming calls, outgoing calls,
in and out of group status, change in DND status and authorization codes.
STATION PAIR
This feature allows station to be assigned as a “pair”. That is to say a primary and
secondary. Calling the primary station will make both stations ring. Selected features such as Message Notification, DND, Callback, and Class of Service act as
one station. This is convenient when an individual has two offices or an office extension and a cordless extension.
NOTE: Not all system features are applicable to station pairs. Features designed
for a single user may conflict with paired stations.
4.25
SYSTEM ALARMS
A DISA alarm will warn the customer if the DISA security system has been triggered
by too many incorrect password attempts. The alarm can ring any station or group
of stations and show an appropriate display at the assigned stations.
SYSTEM MAINTENANCE ALARMS
The iDCS 500 continuously performs internal system diagnostics. When either a
major or minor fault is detected the system can ring stations with an ALARM KEY
assigned. The keyset display shows information that includes the description, location and date and time stamp for each alarm.
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset
or sent to a printer (see sample Alarm Report in section 4.11 of this document).
NOTE: System Maintenance Alarms are only available and with a LAN module
installed on the MCP card.
SYSTEM DIRECTORY
Each station, station group and outside line can have an 11 character directory
name. This name will appear on keyset displays to provide additional information
about lines and stations.
TENANT SERVICE (2)
The iDCS 500 supports two forms of tenant service as detailed below.
SYSTEM SPLITTING: In the first form there are several programs that allow the idcs
500 to be installed in tenant applications. These features allow a technician to split
the system in two with each tenant having individual control over operator groups,
page zones, speed dial numbers, night service (manual or automatic), DISA and
customer level programming. Each tenant is totally separate in the system and no
intercom calling between tenants is permitted.
PORT SPLITTING: In this form of tenant services system programming is used to
allow or deny access for making and receiving calls on a per station basis. These
settings can be applied to Trunks, trunk groups, stations and station groups. This
allows common items on the system such as the operator group and LCR to be
used by everyone on the system while ensuring that each company can only access their own lines and incoming calls.
TOLL RESTRICTION
There are 500 allow and 500 deny entries of 11 digits each. Each of these entries
can apply to dialing classes B, C, D , E, F and G. Expensive 976, 1-900, 411 and
operator-assisted calls, as well as specific area and office codes, can be allowed
or denied on a per-class basis. Class A stations have no dialing restrictions and
Class H stations cannot make outside calls.
4.26
Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone company features such as CID blocking (*67) or call waiting disable (*70) without interference to toll restriction or LCR. The Special Code table allows use of these custom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s
toll restriction class. In addition, users may make calls from a toll restricted station
by using the walking class of service or authorization code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRAFFIC REPORTING
The iDCS 500 system can store peg counts for various types of calls. These peg
counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements. For more details and explanations see
sections 4.9 and 4.10 of this document.
NOTE: Traffic Reporting is only available with a LAN module installed on the MCP
card.
TRANSFER
System operation permits station users to transfer calls to other stations in the system. Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS
Outside lines can be grouped for easy access by dialing a code or pressing a
button. There are 11 trunk groups available for iDCS 500-M version software and
50 trunk groups available for iDCS 500-L version software.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to
answer them. It prevents callers from receiving busy signals or lengthy delays before answering. Callers reaching a busy station group are held in queue for an
4.27
available agent. First and second announcements reassure the caller until an agent
becomes free. Programmable automatic logout removes a station from the group
if a call is placed to an unattended station, thus preventing unanswered calls. A
wrap-up timer prevents calls to a station for a programmable period of time to
allow the agent to finish up work associated with the call.
NOTE: Requires optional hardware. Ask your dealer for details.
UCD GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily
diverted to an announcement device and then placed back in the queue. A wrapup timer will allow agents to complete paperwork before receiving the next UCD call.
CALL STATISTICS
UCD supervisor positions using a display keyset can monitor the number of calls
in queue, the time that the oldest caller has been waiting, the total number of calls
received for the current day and the average time a caller waits to be answered.
AGENT STATISTICS
UCD supervisor positions using a display keyset can monitor the number of agents
in a group and how many agents are currently logged in. Each station’s status can
be reviewed for the number of calls answered and the average call length of the
current day.
GROUP SUPERVISORS
Multiple supervisors can be assigned to each group or one station can be given
supervisor status for multiple groups. The group supervisor (using a display keyset)
can add and delete agents in real time from the group to handle the workload.
PRINTED REPORTS
Agent supervisors may run printed reports to a customer-provided printer, showing the data available on the supervisor displays.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer
any outside lines programmed to ring the UA device. The UA device can be a
station, group of stations, common bell or ring over page.
VIRTUAL SINGLE LINE TELEPHONE
The idcs 500 has a number of virtual SLT ports encoded in the system database.
The M version has 14 and the L version has 70. These ports have all the attributes
of an actual SLT port including call forwarding. These virtual ports can be exchanged
with real ports using the set relocation feature to provide hot desking.
4.28
VOICE MAIL – INBAND INTEGRATION
The iDCS 500 system uses DTMF tones (inband signaling) to communicate with
any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the system will send DTMF tones routing the caller directly to
the called station user’s mailbox. Keyset users can press one button to retrieve
messages from the voice mail system. A Voice Mail Transfer key permits keyset
users to easily transfer a caller directly to an individual voicemail box without navigating through menus.
NOTE: Although most voice mail systems will work with the iDCS 500, the system
data has default values set to work with the Starmail Voice Processing System.
They may need to be changed if you are using another system.
VoIP
The iDCS 500 ITM3 VoIP card supports up to eight voice calls over an IP network
connection using the industry standards based H.323 protocol. An additional eight
VoIP channels can be added by installing an eight-circuit daughterboard for a total
of sixteen channels of VoIP. The ITM3 cards fit into any universal iDCS 500 card
slot. The iDCS 500 supports a maximum of two ITM3 cards per cabinet.
VoIP is transported by the iDCS 500 ITM3 card utilizing the ITU standards based
H.323 protocol. This standard addresses the means of transferring voice, data,
and images through IP (Internet Protocol) networks.
With VoIP certain compression standards have also been adopted to represent
each second of voice with an amount of bandwidth. The iDCS 500 ITM3 utilizes
G.711, G.729A or G.723 standards voice compression codec’s. This allows for a
selectable 64kbps, 8Kbps or 6.3Kbps bandwidth use when preparing voice compression for IP transport. Compression is used to reduce the digitized voice into a
smaller bandwidth that can be carried in smaller packets. The ITM3 H.323 gateway determines the compression method for each call setup. There is also a certain amount of frame/packet overhead in each compression channel. 64K of bandwidth can support 6~7 calls simultaneously. This can vary depending on efficiency
features like Silence Suppression and multiframe counts. Unlike switched networks,
VoIP connections consist of a sequence of numbered of data packets. Since voice
conversation is usually considered “real time” these packets need to be delivered
in a consistent manner with minimal delay. This can be controlled via a Gatekeeper
which tracks and monitors voice packets. Gatekeepers are part of the H.323 standard but are not required. The iDCS 500 ITM3 is Gatekeeper compliant.
In any Ethernet environment, packet transfers are subject to delays and/or loss. If
these delays are greater than 200ms the voice quality will deteriorate. The Ethernet
data traffic and network topology should be a consideration when applying the
iDCS 500 ITM3 VoIP feature. Network congestion does affect call quality in any
VoIP application.
4.29
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is restricted. The users may either use the WCOS feature code or the authorization code
feature. Both methods change the class of service to correspond with the station
passcode or authorization code that is dialed. After the call is completed, the station returns to its programmed class of service.
4.30
STATION FEATURES
ADD-ON MODULE
APPOINTMENT REMINDER
AUTOMATIC HOLD
AUTOMATIC PRIVACY
BACKGROUND MUSIC
BUSY STATION CALLBACK
BUSY STATION INDICATIONS (BLF)
CALL FORWARDING
CALL LOGS
CALL PICKUP
DIRECT STATION SELECTION (DSS)
DO NOT DISTURB (OVERRIDE)
DO NOT DISTURB (PROGRAMMABLE)
DOOR LOCK RELEASE
EXCLUSIVE HOLD
GROUP LISTENING
HEADSET OPERATION
HEARING AID COMPATIBLE
LINE QUEUING WITH CALLBACK
LINE SKIPPING
LOUD RINGING INTERFACE
MANUAL SIGNALLING (L Version)
MESSAGE WAITING LIGHT/INDICATION
MUTE MICROPHONE/HANDSET
OFF-HOOK RINGING
OFF-HOOK VOICE ANNOUNCE (STANDARD)
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
ONE TIME DO NOT DISTURB
ONE TOUCH DIALING KEYS
ON-HOOK DIALING
PRIVACY RELEASE (L Version)
PROGRAMMABLE KEYS
PROGRAMMED STATION MESSAGES
PROTECTION FROM BARGE-IN
PULSE TO TONE SWITCH OVER
REDIAL
AUTO RETRY
LAST NUMBER
MEMO REDIAL
SAVE NUMBER
REMOTE HOLD
RING MODES
AUTO ANSWER
RING–EIGHT TONE CHOICES
VOICE ANNOUNCE
RINGING PREFERENCE
SPEAKERPHONE
STATION LOCK
TERMINAL STATUS INDICATOR
TRI-COLORED LIGHTS
VOLUME SETTINGS
HANDSET
BGM
RINGING
PAGING
SPEAKER
OFF-HOOK RING
WALL-MOUNTABLE KEYSETS
†Requires optional hardware and/or software. Ask your dealer for details.
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULE
iDCS 14 BUTTON AOM
The 14B AOM attaches to the right hand side of an iDCS 18D or iDCS 28D keyset
and provides 14 buttons with red LEDs. These buttons can be used for DSS keys,
speed dial bins or any key that does not require a dual colored LED.
4.31
32 BUTTON AOM
The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The
32 programmable buttons with red buttons can be used for feature keys, DSS/BLF
keys or one touch speed dial buttons. Because this AOM has a microphone and a
speaker it can be used to provide executive off hook voice announce or as a stand
alone unit whenever a handset and dial pad are not required.
64 BUTTON MODULE
The 64-button module adds to the capability of any keyset. Up to four 64-button
modules can be added to each keyset. The 64 programmable red LED buttons
with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial
buttons. A maximum of 4 can be installed on a iDCS 500 system running iDCS 500M version software, or a maximum of 32 can be installed on a iDCS 500 system
running iDCS 500-L version software.
APPOINTMENT REMINDER
Keysets with an alarm key can be used like an alarm clock. When programmed for
a specific time, the keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the
same time. Up to three alarms may be set at each keyset. Display keysets can also
show a programmed message when the alarm rings.
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is
engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL
button automatically puts the call on hold when this feature is enabled. Pressing
TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call
on hold. This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The
privacy feature can be turned off on a per-line basis.
NOTE: Intercom calls cannot be automatically held.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are installed. Each user may adjust this level by the use of a
volume control program at the selected keyset.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one
button or dialing a code. The system rings the caller back when that station becomes idle (a system-wide maximum of 100 callbacks are allowed at one time
including busy station and busy trunk).
4.32
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immediately (Forward All), when busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These forward destinations can
all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer
conditions.
In addition to the three usual methods of forwarding described above, a fourth
option called Follow Me is available. This option allows a station user to set a Forward All condition from his/her station to another station while at the remote station.
To display the Follow Me condition, the TRSF key lights steady red at the station
that is forwarded. The TRSF key also lights if Forward All is set and no key is programmed for Forward All.
Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow
or ignore station call forwarding. A per-station option controls whether internal calls
forward to voice mail or not. Single line telephones must have the system administrator program this feature for them.
CALL LOGS
With the call log feature, a display keyset user can review up to 50 of the last incoming calls from the Caller ID review list or up to 50 of the last external telephone
numbers that were dialed. The numbers can be viewed, stored and/or dialed using the associated soft keys. LCR must be enabled for dialing and storing numbers from the CID review list. Optional hardware and/or software may be needed
for Caller ID.
NOTE: Call Logs are only available with a LAN module installed on the MCP card.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing
a code plus that extension number. The group pickup feature allows the user to
answer any call ringing within a pickup group. Pickup keys may be customized
with extenders to allow pickup from a specific station or pickup group. The iDCS
500-M version software has 20 programmable pickup groups and the iDCS 500-L
version software has 99 programmable pickup groups.
4.33
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension
numbers. Users press these keys to call or transfer calls to the assigned stations.
DO NOT DISTURB (OVERRIDE)
The DND Override feature allows a keyset with a DND Override key (DNDO) and
the appropriate class of service to override the DND setting at a called keyset. This
will allow a user to go into DND while waiting for an important call and have that
call transferred to them via a screened transfer from a station (for example the users secretary) with a DNDO key.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming can allow or deny use of the DND feature for each station. Parties calling
a station in DND will receive reorder tone. When in DND mode, calls may be forwarded to another destination. See Forward DND option. A keyset without a DND
button can activate DND via the feature access code. The ANS/RLS key will flash at
112 ipm (rapidly) when DND is set. There is a programmable option to allow a C.O.
line to override DND at its ring destination if that destination is a single station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code to activate a contact closure for control of a customer-provided electronic door lock.
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no other station can
pick up that call. Intercom calls are automatically placed on exclusive hold.
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset. It allows a
group of people to listen to the distant party over the speaker without the microphone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the headset
mode, the hookswitch is disabled and the ANS/RLS key is used to answer and
release calls. Keyset users may turn headset operation ON/OFF by keyset programming or more easily by pressing the headset ON/OFF key. The headset key
lights steady red when the keyset is in headset mode. The ANS/RLS key lights if
headset mode is activated by keyset programming only.
HEARING AID COMPATIBLE
All iDCS 500 keysets are hearing aid compatible as required by Part 68 of the FCC
requirements.
4.34
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or
dial the access code to place his/her station in a queue. The user will be called
back when the line is available (a maximum of 100 callbacks are allowed systemwide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned
off, he/she may press an idle line key and skip to that line without causing the
previous call to go on hold.
LOUD RINGING INTERFACE
The MISC daughter board has 3 relays that can be programmed to provide a dry
contact closure for control of a customer provided loud ringing device. Any of these
relays can be programmed to operate with a specific station or station group.
MANUAL SIGNALLING (iDCS 500-L version software only)
Keysets can signal each other via a programmable key. This allows one station to
alert another without establishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the intended station. An individual manual signaling key must be programmed for each station to be signaled.
MESSAGE WAITING LIGHT/INDICATION
When calling a station and receiving a busy signal or the no answer condition, the
caller can leave an indication that a message is waiting. The message button will
flash red at the messaged keyset. A single line phone connected to a 16MWSLI or
8MWSLI will have a message light otherwise it will receive a distinctive message
waiting dial tone. Five message waiting indications can be left at any station.
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE
key. In addition, keyset users can also mute the keyset microphone while the keyset
is in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate
that another call is waiting. The ring signal is a single ring repeated. The interval is
controlled by a system-wide timer. Single line stations will receive a tone burst
through the handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
A keyset associated with an add-on module may receive an executive off-hook
voice announcement while on another call. The called keyset user may reply
handsfree without interrupting the call in progress. Only keysets with an off-hook
voice announce button (OHVA) can off-hook voice announce to keysets with AOMs.
4.35
OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When transferring a call to a busy keyset or while
listening to busy signal, the station user can press the OHVA key to make an OHVA
call to the busy keyset. If the called keyset is in the DND mode, it cannot receive
OHVA calls. The L version of software has an user programmable option that will
allow the OHVA to be heard through the speaker rather than in the handset.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for
fast accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called
party answers, the user may speak into the microphone or lift the handset for more
privacy.
PRIVACY RELEASE (iDCS 500-L version software only)
This feature will allow another station to join in on your conversation by temporarily
releasing privacy on the C.O. line from your keyset.
Requires a Privacy Release key to be programmed on your keyset. A maximum of
three (3) other people can join in. This uses one of the conference circuits in the
system.
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys, LCD 12B and Basic
12B keysets have 12, and 7B keysets have 12. Each key can be programmed for
more than 25 different uses to personalize each phone. Examples of keys include
individual outside line, individual station, group of lines, group of stations and one
touch speed dial buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED
DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR
PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FORWARD
and VOICE MAIL TRANSFER. The extender can be a station, a group or another
identifying number.
4.36
PROGRAMMED STATION MESSAGES
Any station may select one of 20 or 30 messages to be displayed at a calling
party’s keyset (20 for iDCS 500-M version software and 30 for iDCS 500-L version
software). Ten messages are factory-programmed but may be reprogrammed. On
iDCS 500-L version software two can be individually customized, i.e., RETURN
ON: MAR/22 and RETURN AT 3:30p the remaining messages can be customized
by the system administrator (16 characters maximum).
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot
be barged-in on. A station that is not secure cannot be barged-in on when talking
to a secure station.
REDIAL
There are three types of external redial available to all station users. Each type can
redial up to a maximum of 18 digits.
!
AUTO RETRY—When an outside number is dialed and a busy signal is received,
the auto retry feature can be used to reserve the outside line and automatically
redial the number for a programmable number of attempts (available to keyset
users only).
!
LAST NUMBER—The most recently dialed number on a C.O. line is saved and
may be redialed by pressing the redial key or dialing the LNR access code.
!
MANUAL RETRY with LNR (iDCS 500-L version software only)—When you make
an outside call and receive a busy signal you can press the LNR key to redial
the same number again. This operation can be manually repeated for a limited
number of attempts as defined by system programming (available to keyset
users only).
!
MEMO REDIAL (iDCS 500-L version software only)—When you are calling directory assistance you can store the number you are given using the dial pad
and SAVE number feature. There is no need for a pencil and paper (available
to keyset users only).
!
SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at
a later time.
4.37
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the remote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls.
The phone can automatically answer on the speakerphone, voice announce through
the speaker or receive ringing. When the ring mode is selected, keyset users can
choose one of eight distinct ring tones. Forced Auto Answer is invoked by the calling station and is controlled by the calling station’s class of service.
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call
ringing at the keyset. Using this method, users are assured of answering the oldest
call first. When ringing preference is turned off, the user must press the flashing
button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
SPEAKERPHONE
DCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The
speakerphone enables calls to be made and received without the use of the
handset. All iDCS keysets are speakerphones. The iDCS 28 Button and the iDCS
18 Button can have a Full Duplex Speakerphone Module added.
STATION LOCK
With a programmable personal station passcode, any keyset or single line station
can be locked and unlocked to control use of each telephone. There are two lock
options: 1=LOCKED OUTGOING and 2=LOCKED ALL CALLS. See the following
table for more details.
0
UNLOCKED
1
LOCKED
OUT GOING
2
LOCKED
ALL CALLS
Make outsid e calls
YES
NO
NO
Receive outsid e
calls
YES
YES
NO
Make intercom
calls
YES
YES
NO
Receive intercom
calls
YES
YES
NO
4.38
TERMINAL STATUS INDICATOR
iDCS keysets are equipped with a terminal status indicator lamp. The terminal
status indicator light is positioned on the top right corner of the keyset above the
display. The terminal status indicator is a tri-colored (red, green, and amber) light
that provides greater visibility of your keysets status than the individual key LEDs.
The terminal status indicator provides the following indications:
– Busy/Off Hook
– Intercom Ring
– Outside Call Ring
– Recall Ring
– Message Waiting
– Do Not Disturb
Steady Red
Flashing Red
Flashing Green
Flashing Amber
Flashing Red
Fast Flash Red at 1 Second Intervals
TRI-COLORED LIGHTS
DCS LCD 24B keysets have 16 keys equipped for tri-colored LED indications (green,
red and amber). The DCS LCD 12B model has six of these keys and the DCS 7
button keysets have three. To avoid confusion, your calls always light green, other
calls show red and recalls light amber. All programmable keys on the iDCS keysets
have tri-colored LEDs.
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset
receiver, background music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by reversing the base wedge.
4.39
DISPLAY FEATURES
ACCOUNT CODE DISPLAY
CALL DURATION TIMER
CALL FOR GROUP IDENTIFICATION
CALL PROCESSING INFORMATION
CALLER ID INFORMATION
CALLING PARTY NAME
CALLING PARTY NUMBER
CONFERENCE INFORMATION
DATE AND TIME DISPLAY
DIALED BY NAME
DIALED NUMBER
ENHANCED STATION PROGRAMMING
IDENTIFICATION OF RECALLS
IDENTIFICATION OF TRANSFERS
MESSAGE WAITING CALLER NUMBER
OUTSIDE LINE IDENTIFICATION
OVERRIDE IDENTIFICATION
PROGRAMMED MESSAGE DISPLAY
SOFT KEYS
STOPWATCH TIMER
TEXT MESSAGING (L Version)
UCD SUPERVISOR DISPLAYS
4.3 DISPLAY FEATURE DESCRIPTIONS
ACCOUNT CODE DISPLAY
Account codes are conveniently displayed for easy confirmation. If entered incorrectly, users may press the ACCOUNT key again and reenter the account code.
CALL DURATION TIMER
The system can automatically time outside calls and show the duration in minutes and
seconds. Station users may manually time calls by pressing the TIMER button.
CALL FOR GROUP IDENTIFICATION
When a call is made to a station group, the display shows [CALL FOR GROUP]
and the user’s group number. These calls can be answered with a different greeting than calls to the user’s extension number.
CALL PROCESSING INFORMATION
During everyday call handling, the keyset display will provide information that is
helpful and in some cases invaluable. Displays such as [CALL FROM 203],
[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp
on to 204], [Recall from 204], [Call for 501], [message from 204] and [FWD ALL to
204] keep users informed of what is happening and where they are. In some conditions, the user is prompted to take action and in other cases the user receives
directory information.
CALLER ID INFORMATION
Caller ID information is dependent on the use of display keysets. The following list
explains the displays that are used with Caller ID.
4.40
NAME/NUMBER DISPLAY
Each display keyset user can decide if he/she wants to see the Caller ID name or
Caller ID number in the display. Regardless of which one is selected to be seen
first, the N/N key is pressed to view the other piece of CID information.
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID number will show in
the display depending on the N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the SAVE key. This saves the CID number in the Save Number feature. Pressing the SAVE number redial key will dial the CID number. The system must be
using LCR to dial the saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the STORE key. This saves the CID number as a speed dial number in the
personal speed dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
When a user is informed that an incoming call is on hold or has been parked, the
user may view the Caller ID or ANI information before he/she retrieves the call. This
will influence how the user chooses to handle the call.
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that were answered and calls that rang the user’s station but that
were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, the
selected stations can know to whom the iDCS 500 user is speaking. On outgoing
calls, the selected stations can see who was called. After investigating, the selected stations may barge-in on the conversation, disconnect the call or hang up.
ABANDON CALL LIST (50)
The system has a system-wide abandon call list that stores CID/ANI information for
calls that rang but were not answered. The list is accessed using the operator’s
4.41
passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can use the NND key to toggle between the CID name, CID
or ANI number and the date and time the call came in. The system must be using
LCR to dial numbers from the abandon call list. The abandoned call list will store
up to 50 unanswered calls on iDCS 500-M version software and 100 unanswered
calls on iDCS 500-L version software.
CALLING PARTY NAME
For intercom calls, display keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11
characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s
extension number before the call is answered.
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed
at the controlling station when it is added. When a station is added, its display
shows [Conf with xxx] alerting the user that other parties are on the line.
DATE AND TIME DISPLAY
In the idle condition, the current date and time are conveniently displayed. Display
keysets can have a 12 or 24 hour clock in either the ORIENTAL or WESTERN display format with information shown in upper case or lower case letters.
DIAL BY NAME
Each station and speed dial number can have an associated directory name. Any
station or speed dial number can be selected by scrolling alphabetically through a
directory list. There are three directories:
1. System wide speed dial list
2. Personal speed dial list
3. Station directory list
This online “phone book” allows display keyset users to look up and dial any speed
dial number or station in seconds.
DIALED NUMBER
When an outside call is made, digits are displayed as the user dials them. If the
display indicates an incorrect number was dialed, the user can quickly hang up
before billing begins.
ENHANCED STATION PROGRAMMING
Personal programming options are easier to select and confirm with the help of the
display.
4.42
IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls.
Hold recalls indicate the recalling line or station number and the associated name.
Transfer recalls indicate the recalling line or station and where it is coming from.
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the
station number(s) of the person(s) who have messages for the user. Display keyset
users can scroll up and down to view message indications.
OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this
name before the call is answered. This feature is helpful when individual lines
must be answered with different greetings.
OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user
with a [Barge from 2xx] display if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the calling station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button. These keys
allow the user to access features in his/her class of service without requiring the
keyset to have designated feature keys.
STOPWATCH TIMER
Display keyset users find this feature very convenient to time meetings, calls and
other functions. Users simply press once to start the timer and press again to stop
the timer.
TEXT MESSAGING (iDCS 500-L version software only)
This feature allows two display keyset users to respond to each other with
preprogrammed messages. After receiving an Off Hook Voice Announcement or
Station Camp-On, you may respond with a text message while continuing to talk
and listen to your outside party. The other station can view this message and take
the appropriate action or respond back with another text message.
There can be 30 messages stored in the system memory that can be sent to another display keyset. Only the display keysets that are allowed in system program4.43
ming (MMC 318) will receive the TMSG soft key in the display and can use this
feature.
UCD SUPERVISOR DISPLAYS
With the optional AA card, when UCD is used, multiple supervisors can view information about the UCD groups calls or agents.
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many agents are logged in, check each
agents status (IN GROUP, OUT OF GROUP, or DND), view each agents total number
of calls, average call length or average ring time.
NOTE: Accessing this screen will also allow a Supervisor to change the status of
each agent (IN GROUP, OUT OF GROUP, or DND).
4.44
SAMPLE DISPLAYS
Display model keysets have a large, easy-to-read, 32 character liquid crystal display.
Helpful call processing information is provided so everyday call handling is quick and
easy. Here are just some of the displays you may see.
Camp on to 203
Wait for answer
209:Tim Kelly
FRI 23 Sep 02:54
Idle display shows extension, name, day, date
and time.
This station is camped-on to extension 203 and is
waiting for 203 to answer.
Call for 501
202 Mr. Smith
This station in the sales department is receiving
a group call from Mr. Smith.
Call for 501
706 Local #6
This display tells you this is a new incoming call to
the sales department.
OHVA from 203
REJECT
203: Busy
CBK MSG CAMP ®
This station is calling station 203 which is
currently busy.
This station is receiving an off-hook voice
announcement from station 203.
CONF:202 702
CONF®
Conf with 203
John
This station is on a conference call with John,
extension 203. Assume other parties will hear
your conversation.
This station is on a conference call with extension
202 and trunk 702 and has the option to add two
more parties.
Call from 201
Operator
Transfer to 203
John
This station is transferring a call to John at
extension 203.
This station is receiving a call from extension 201.
703 Local 3
CONF PAGE MUTE ®
DO NOT DISTURB
ON
OFF
This station is setting the Do Not Disturb
feature.
This station is speaking on trunk 703.
4.45
SAMPLE CALLER ID DISPLAYS
05/25,09:41,702
CLEAR NND DIAL
13054264100
702:RINGING
This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at
your station.
This display shows the information on the
abandoned call list. This call came in on
May 25 at 9:41 A.M. on line 702. The user
can CLEAR the entry, DIAL the caller back
or examine further NND information.
SAMSUNG TELECOM
CLEAR NND DIALà
13054264100
TRANSFER FM 201
This display shows a call from 1-305-4264100 that has been transferred to you from
station 201.
This display shows an entry in a station
review list showing the three initial options.
The arrow indicates other options available
to you by pressing the SCROLL key.
SAMSUNG TELECOM
BARGE NND DROP
13054264100
NEXT NND ANS
This display shows an investigation of a
station that is talking to Samsung Telecom.
Investigator can BARGE-in to the conversation, DROP the call from the system or
examine further NND information.
This display is seen while examining calls in
queue at your keyset.
SAMSUNG TELECOM
CALL FOR:500
TALKING TO:203
BARGE
DROP
This display can be seen when investigatin
an intercom call. The investigator can
BARGE-in or DROP the connection.
This display shows an incoming call from
Samsung Telecom ringing at group 500.
SAMSUNG TELECOM
ANS NND IGNORE
This display is seen while using the
INQUIRE feature. It shows the three options
available while you are checking on a held
or parked call.
4.46
SAMPLE UCD DISPLAYS
06 available
04 logged in
005 calls in
queue now
There are five calls currently waiting to be
answered by the UCD group.
There are six members in the group. Four
the members are currently logged in.
201: answered
065 calls today
longest wait
time is 02:24
The longest call on hold (waiting to be
answered) was for two minutes, 24 seconds.
This data applies to all calls since the
supervisor data was last cleared. It does not
necessarily represent calls currently in
queue.
The agent at station 201 has answered 65
calls today.
201: average
call time 04:43
124 calls
received today
The average call length for station 201 is
four minutes and 43 seconds.
The UCD group has received 124 calls
today.
202: Sondra
STATUS: OUT
average time in
queue is 03:51
Station 202 is currently out of the group.
(The display can also show IN GROUP an
DND.)
The average time on hold (waiting to be
answered) is three minutes and 51 seconds.
4.47
4.48
] Mar/21/1999 13:49
Authorization Code
4 Digits
Time Call Made
or Received
Hrs:Mins:Secs
Date Call Made
or Received
Month:Day
C.O. Line No.
2–4 Digits
IA
0
I
DI
DO
FO
DE DISA call with error
T
Transferred call that
was terminated
IT Incoming transfer
FI Incoming call forwarded to
an external number
OT Outgoing transfer - Outgoing call
made and transferred
TT Caller received a transferred
call and transferred it again
Call Type Flag Definitions
Account Code
1–12 Digits
Outgoing Call
Incoming Call
DISA call in
DISA call out
Outgoing record of
forwarded call
Incoming Ring
Time Before Being
Answered
Call Type Flag
2 Characters Telephone No. Dialed
1–18 Digits
Call Duration
Hrs:Mins:Secs
or Call Cost
4.4 SAMPLE SMDR PRINTOUT
(WITHOUT CALLER ID)
Tenant
1 Digit
Extension
2–4 Digits
===============================================================================
T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT
ACCOUNT CODE
===============================================================================
1 3951
725 03/21 13:51:17 00:00:08 IA
1 3951
725 03/21 13:51:25 00:00:14 IT
1 217
744 03/21 13:51:29 00:00:14 IA
1 235
725 03/21 13:51:39 00:00:06 T
1 219
726 03/21 13:51:25 $ 10.75 O 3056401067
*1234567890#
1 217
744 03/21 13:51:43 00:00:40 I
1 278
725 03/21 13:53:40 00:00:07 O 18007864782
1 3951
726 03/21 13:54:45 00:00:07 IA
1 219
03/21 13:55:03
GROUP OUT
1 3951
726 03/21 13:54:52 00:00:30 IT
1 217
726 03/21 13:55:22 00:00:16 TT
1 235
03/21 13:55:30
DND ON
1 218
726 03/21 13:55:38 00:00:33 TT
1 235
03/21 13:57:50
DND OFF
1 279 6398 727 03/21 13:57:32 $ 13.25 O 3056401066
1 219
03/21 14:00:45
GROUP IN
1 219
726 03/21 13:56:11 00:05:38 T
1 296
725 03/21 13:54:40 00:07:06 O 3055922900217
1 219
717 03/21 14:03:57 00:00:15 O 19544530000
*1234567890#
SMDR REPORT FOR [STA Miami
4.49
] Mar/21/99 13:49
4.5 SAMPLE SMDR PRINTOUT
(WITH CALLER ID/ANI NUMBER)
Call Duration
Hrs:Mins:Secs
or
Call Cost
Time Call Made
Call Type Flag
2 Characters
or Received
Hrs:Mins:Secs
Date Call Made
or Received
Month:Day
C.O. Line No.
2–4 Digits
Authorization
Code
4 Digits
Extension
2–4 Digits
Tenant
1 Digit
Telephone No. Dialed
1–18 Digits
A
IA
0
I
DI
DO
FO
Caller ID Name
1–15 Characters
DE DISA call with error
T
Transferred call that was
terminated
IT Incoming transfer
FI Incoming call forwarded to
an external number
OT Outgoing transfer - Outgoing call
made and transferred
TT Caller received a transferred
call and transferred it again
Call Type Flag Definitions
Caller ID Number
1–15 Digits
Outgoing Call
Incoming Call
DISA call in
DISA call out
Outgoing record of
forwarded call
Abandoned call
Incoming Ring
Time Before Being
Answered
Account Code
1-12 Digits
==================================================================================================================
T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT
ACCOUNT CODE CID/ANI NUMBER
CID/ANI NAME
==================================================================================================================
1 3951
725 03/21 13:51:17 00:00:08 IA
1 3951
725 03/21 13:51:25 00:00:14 IT
13055922900
SAMSUNG TELECOM
1 217
744 03/21 13:51:29 00:00:14 IA
1 235
725 03/21 13:51:39 00:00:06 T
13055922900
SAMSUNG TELECOM
1 219
726 03/21 13:51:25 $ 10.75 O 3056401067
*1234567890#
1 217
744 03/21 13:51:43 00:00:40 I
13055559748
PIZZA DELIVERY
1 278
725 03/21 13:53:40 00:00:07 O 18007864782
1 3951
726 03/21 13:54:45 00:00:07 IA
1 219
03/21 13:55:03
GROUP OUT
1 3951
726 03/21 13:54:52 00:00:30 IT
13055922900
SAMSUNG TELECOM
1 217
726 03/21 13:55:22 00:00:16 TT
13055922900
SAMSUNG TELECOM
1 235
03/21 13:55:30
DND ON
1 218
726 03/21 13:55:38 00:00:33 TT
13055556420
PIZZA DELIVERY
1 235
03/21 13:57:50
DND OFF
1 279 6398 701 03/21 13:57:32 $ 13.25 O 3056401066
1 219
03/21 14:00:45
GROUP IN
1 219
726 03/21 13:56:11 00:05:38 T
13055922900
SAMSUNG TELECOM
1 296
725 03/21 13:54:40 00:07:06 O 3055922900217
1 219
717 03/21 14:03:57 00:00:15 O 19544530000
*1234567890#
SMDR REPORT FOR [STA Miami
4.6 SAMPLE UCD REPORT
=======================================================
UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME
TIME
-------------------------------------------------------01
210
JOHN
0002
01:55
00:05
02
211
SAM
0001
02:18
00:06
03
208
MIKE
0003
01:22
00:04
04
207
PETER
0001
03:16
00:05
=======================================================
UCD GROUP 515 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME TIME
-------------------------------------------------------01
223
FRED
0012
02:33
00:08
02
213
JANE
0010
01:04
00:04
4.50
4.7 UCD CALL STATISTICS
CALLS IN QUEUE NOW
How many calls are currently in queue.
This statistic is a real time statistic and so will not print on a report.
ABANDONED CALLS
This shows the number of callers that reached the UCD group, but hung up before
being answered. A high number probably means that there are not enough agents
available and the wait time is too long.
AVERAGE RING TIME
This is calculated from the time an agent begins to ring until the time an agent
answers the call, this does not include ringing at an agent station that does not
answer or is logged out because of the ring next option.
NUMBER OF TIMES ALL AGENTS BUSY
This is the number of times that a call is placed to an UCD group and all agents are
busy or out of group. This check is made when the call is first placed to the group.
Example: If there are 5 members in a group, 3 are Out of Group one is busy and
one is idle, and a call is placed to the group, because there is an idle station the all
agents busy counter is not incremented.
If the idle station rings, does not answer and is logged out, although the condition
of the group is now all agents busy, the check has been made and the agent busy
statistic does not increment.
Also if a call comes into a group with all agents busy and then one becomes idle,
the busy counter will increment because the check has been made.
AVERAGE TIME IN QUEUE
This is calculated as an average of all the calls that were in queue.
Note that this is ONLY an average of the calls that were in queue. The caller must
have overflowed to the UCD recording to be considered in queue.
A call is considered in queue until it is answered or until it goes to the final destination.
TOTAL CALLS RECEIVED
The total number of times that calls were sent to a group. This includes calls that
were answered by the group, calls that went to a group with all agents busy or out
of group, calls that are abandoned and calls that go to UCD final destination. This
includes intercom calls to the UCD group.
4.51
If this number is less than the total calls received by all the agents it is possible that
calls were transferred from one agent to another.
If this number is more than the total calls received by all the agents it is possible
that calls were unanswered by an agent and went to final destination or callers
hung up while in queue.
This statistic includes:
a) Calls answered by agent.
b) Calls that are not answered by an agent and go to final destination.
c) Calls that are sent to the UCD group but callers hang up before being answered.
LONGEST QUEUE TIME TODAY
This shows the longest call in queue today. The queue time is calculated as follows:
a) Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
• Answered by an agent
• System gets disconnected from C.O. or
• Caller is transferred to final destination
LONGEST QUEUE TIME NOW
This shows the longest call currently in queue. The queue time is calculated as
follows:
a) Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
• Answered by an agent
• System gets disconnected from C.O. or
• Caller is transferred to final destination
4.52
4.8 UCD AGENT STATISTICS
LOGGED IN
The number of stations programmed in the UCD group and the number of stations
that are currently logged in.
This statistic is a real time statistic and so will not print on a report.
STATUS
This screen shows the agents name, extension number and status. The status can
be In Group, Out of group or in DND.
This statistic is a real time statistic and so will not print on a report.
CALLS ANSWERED
The total number of calls answered by the agent. This does not include ring no
answer to an agent station.
If this total number is less than the calls received by the group it is possible that
calls were unanswered by an agent and went to final destination or that callers
hung up while in queue.
If this total number is more than the calls received by the group it is possible that
calls were transferred from one agent to another.
AVERAGE CALL TIME
This is an average of all the call durations for the agent.
AVERAGE RING TIME
This is an average of all the ring times for the agent. Ring times are previously
explained.
4.53
PART 5. GENERAL USER INFORMATION
5.1 RADIO FREQUENCY INTERFERENCE
WARNING: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy. If not installed and operated in accordance with the instruction
manual, it may cause interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
The following measures can be tried:
1.
2.
3.
4.
Reorient the receiving antenna.
Relocate the telephone with respect to the receiver.
Move the telephone equipment away from the receiver.
Plug the Key Service Unit into a different AC outlet so that the KSU and receiver are on
different circuits.
5.2 FCC REQUIREMENTS
The iDCS 500 electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations.
UNAUTHORIZED MODIFICATIONS
Any changes or modifications performed on this equipment that are not expressly approved in writing by SAMSUNG TELECOMMUNICATIONS AMERICA could cause noncompliance with the FCC rules and void the user’s authority to operate the equipment.
NOTE: Allowing this equipment to be operated in such a manner as to not provide for
proper answer supervision is a violation of Part 68 of the FCC’s rules.
NOTIFICATION TO TELEPHONE COMPANY
Before connecting the iDCS 500 system to the telephone network, the telephone company may request the following information:
!
!
!
!
Your telephone number or all numbers that will be connected to the iDCS 500 system.
FCC Registration Numbers:
Key System—Fully Protected
A3LKOR-43066-KF-E
Multi-Function (Hybrid)—Fully Protected
A3KLOR-43065-MF-E
Ringer Equivalence Number 0.5 B for TRK-B1
Ringer Equivalence Number 1.6 B for TRK-C1
5.1
The iDCS 500 may be configured as a key system or a hybrid system. Depending on the
method of operation, the appropriate FCC number must be given to the telephone company. Certain features such as pooled access by button or dial access, LCR, off premise
extensions and tie lines may require the hybrid registration. Check with the local telephone company providing the service if you are in doubt. It is the customer’s responsibility to comply with local telephone company tariffs.
TELEPHONE CONNECTION REQUIREMENTS
The Federal Communications Commission (FCC) has established rules which permit the
DCS to be connected directly to the telephone network using telephone company network access jacks usually referred to as “Registered Jacks.”
5.3
TELEPHONE COMPANY INTERFACES
CIRCUIT TYPE
DCS
CARD TYPE
FACILITY
INTERFACE CODE
NETWORK JACK
TRK-B
TRK-B1
TRK-C1
T1
O2LS2
04DU9-DN
RJ21X
RJ11C
RJ14C
RJ48C
T1
GTRK
04DU9-BN
02GS2
RJ48C
RJ21X
RJ11C
RJ14C
T1
DID
04DU9-BN
02RV2-T
RJ48C
RJ21X
RJ11C
RJ14C
E & M TIE LINE
T1
E&M
04DU9-BN
TL11M
RJ48C
RJ2EX
OFF PREMISES
EXTENSION
SLI-4 circuit
board only
OL13C
RJ21X
RJ11C
RJ14C
E911
02RV2-O
LOOP START LINE
GROUND START
LINE
DID LINE
E911
5.2
RINGER EQUIVALENCE (REN)
The REN is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should
not exceed 5.0. To be certain of the number of devices that may be connected to the line,
as determined by the number of RENs, contact the telephone company to determine the
maximum REN for the calling area.
INCIDENCE OF HARM
If the terminal equipment, the iDCS 500, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may
be required. But if advance notice is not practical, the telephone company will notify the
customer as soon as possible. Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications so that you may maintain uninterrupted service.
SERVICE CENTER
If trouble is experienced with the iDCS 500, please contact your local SAMSUNG TELECOMMUNICATIONS AMERICA at (305) 592-2900 for repair or warranty information. If the
trouble is causing harm to the telephone network, the telephone company may request
that you remove the equipment from the network until the problem is resolved.
FIELD REPAIRS
Only technicians certified on the iDCS 500 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may replace modular
parts of a system to repair or diagnose trouble. Defective modular parts can be returned
to SAMSUNG TELECOMMUNICATIONS AMERICA for repair.
GENERAL
This equipment must not be used on coin telephone lines. Connection to party line service is subject to state tariffs.
The iDCS 500 system uses toll restriction and LCR features that are programmed to allow
dialing over the public telephone network. The North American Numbering Plan (NANP)
determines these network area codes and exchange codes. Failure to update the system
programming or software may deny you access to new area codes and exchanges. Bell
Communication Research (Bellcore) administers the NANP and publishes it. To obtain
the latest information and keep your system current, contact Bellcore at (201) 829-3071.
5.3
HEARING AID COMPATIBILITY
All models of the iDCS 500 are hearing aid compatible as specified in Part 68 of the FCC
Rules.
5.4 UNDERWRITERS LABORATORIES
The iDCS 500 system has been tested to comply with safety standards in the United States
as listed below. This system is listed with Underwriters Laboratories.
C
LISTED
US 51Y7
E149091
I.T.E
5.5 MUSIC ON HOLD WARNING
IMPORTANT NOTICE: In accordance with US copyright laws, a license may be required
from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations if copyrighted music is transmitted through the Music on Hold feature.
SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability arising out
of failure to obtain such a license.
5.6 EQUAL ACCESS REQUIREMENTS
The iDCS 500 is capable of providing users access to interstate providers of operator
services through the use of access codes. Modifications of this equipment by call
aggregators to block access dialing codes is a violation of the Telephone Operator Consumer Act of 1990 and Part 68 of the FCC Rules.
5.7 DISA WARNING
Lines that are used for the Direct Inward System Access feature must have the disconnect
supervision options provided by the telephone company.
WARNING: As it is impossible to control who may access your DISA line it is suggested
that you do not turn this feature on unless you intend to use it. If you do use this feature, it
is good practice to frequently change passcodes and periodically review your telephone
records for unauthorized use.
5.4
PART 6. HOTEL / MOTEL FEATURE PACKAGE
6.1 GENERAL OVERVIEW
The iDCS 500 Hotel / Motel software package combines the iDCS 500 business features
with additional features created to meet the needs of the Hotel / Motel industry. This
combination meets the requirements of the Hotel General Business offices as well as
those of the Hotel Guest.
Samsung’s iDCS 500 Hotel / Motel software is designed to operate in medium to large
sized hotel properties. Those with, up to approximately, 300 rooms.
The iDCS 500 Hotel / Motel software is similar to the DCS Hotel / Motel software that we
currently offer. It includes several new features and functions, and the printed reports have
been modified.
The iDCS 500 Hotel / Motel software offers a bi-directional PMS link. All system transactions related to the guest and meeting rooms will be sent to the PMS system via this link.
Likewise any information input from a PMS or POS terminal will be sent into the iDCS 500
via this same link. Station status can be changed via these PMS and POS PC terminals.
Message lights can be activated, Do Not Disturb can be set, etc, across the PMS link.
The system’s design makes it operational without, the need for additional PMS equipment. The key to utilizing the iDCS Hotel / Motel software without a PMS is the front desk
display keyset. The keyset can be programmed with features and functions pertinent to
the hospitality industry, that make it convenient to perform day to day routine functions.
However in the case of larger hotels, the owner / operator would probably choose to
interface to the bi-directional PMS link.
For those systems that are not utilizing a PMS software package, the iDCS 500 Hotel /
Motel software will maintain a record of all transactions that occur throughout the system.
These records are maintained until the guest or meeting room is checked out. The iDCS
500 will maintain 10,000 transaction records. These transaction records represent one
line of the guest room bill. These records are purged once the room is checked out.
6.1
6.2 HOTEL / MOTEL FEATURES
BI-DIRECTIONAL PMS
CALL COSTING
CHECK IN
CHECK OUT
DEPOSIT POSTING
EXECUTIVE DND
EXPRESS CHECK-IN
GUEST SERVICES BILLING
100 ITEM CODES WITH COSTING
LOBBY PHONE SERVICE
PRINTED REPORTS
PHONE BILL
GUEST AND MEETING ROOM BILL
ROOM STATUS
WAKE UP CALL ACTIVITY
ROOM DIALING RESTRICTIONS
ROOM RATE DISCOUNTS
ROOM STATUS CONDITIONS
AVAILABLE
OCCUPIED
NEEDS CLEANING
NEEDS MAINTENANCE
HOLD (LATE CHECK OUT)
HOLD AND NEEDS CLEANING
HOLD AND NEEDS REPAIR
CLEANED
REPAIRED
ROOM STATUS REVIEW
PRINTED REPORTS
KEYSET INDICATIONS
ROOM STATUS UPDATE
AUTOMATIC (DAILY TIMER)
MANUAL
STAFF I.D. CODES (64)
STAFF LOCATOR
STATION LOCK
STATION TYPES
BUSINESS OFFICE
HOTEL ADMINISTRATOR
MEETING ROOM
GUEST NO SMOKING ROOM
GUEST SMOKING ROOM
FAX STATION
TELEPHONE CREDIT LIMIT
TRANSACTION RECORD OUTPUT (TO PMS)
WAKE UP CALLS
SET BY ATTENDANT
SET BY THE GUEST
ANSWERED
NOT ANSWERED
CANCELLED
WITH ANNOUNCEMENT
BI-DIRECTIONAL PMS
The iDCS 500 offers a bi-directional PMS link. This link allows for the integration of
a PC, with a PMS software package installed, to be utilized for inputting room related
charges as well as creating room bills, reports, etc. Any transactions, related to
guest or meeting rooms, that take place within the hotel system, will be sent
immediately to this link from the iDCS 500.
Also, any information input at a PMS or POS terminal will be sent into the iDCS 500
via this same link. This link will allow for system billing and room status information
to be updated via PMS and POS, PC terminals.
CALL COSTING
The iDCS 500 Hotel / Motel software provides call costing, for guest and meeting
room phones. The call cost will appear on the guest’s room bill, the SMDR report,
the transaction record output, and the PMS output.
6.2
The system uses programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, duration of the
call and may include surcharges.
CHECK IN
The iDCS 500 Hotel / Motel software allows an Administrator keyset to check a
guest into a room by pressing the CHECK IN key and following the prompts in the
display. When the CHECK IN key is pressed the clerk can credit the room account
if the guest wishes to prepay for the room and/or the phone service. The clerk can
also assign the guest’s name to the room.
This feature offers 64-Button Module support. Meaning that the associated DSS
key assigned to a 64-Button Module, can be used to enter the room number that is
being checked in.
CHECK OUT
In addition the feature allows an Administrator keyset to check a guest out of a
room by pressing the CHECK OUT key. The CHECK OUT option will print out the
total room charges and clear the room information from the transaction record buffer.
It also changes the room to the Needs Cleaning status. Checking a guest out of a
room prior to the ROOM CLEAN TIME will automatically change the room to the
NEEDS CLEANING status.
This feature offers 64-Button Module support. Meaning that the associated DSS
key assigned to a 64-Button Module, can be used to enter the room number that is
being checked out.
DEPOSIT POSTING
The credit feature allows any Administrator keyset to add a cash deposit to a room
bill, to offset charges already incurred or to prepay either the room or phone charges
or both. This feature requires a CREDIT key to be assigned to the administration
phones.
This feature offers 64-Button Module support. Meaning that the associated DSS
key assigned to a 64-Button Module, can be used to enter the room number that
the deposit is being posted to.
EXECUTIVE DND
The Executive DND feature (SET DND key) allows Front Desk personnel to set and
cancel DND to a guest’s room. This means that a guest can request that their room
be flagged as DND, saving the guest from having to learn system feature codes.
This key will allow Front Desk personnel to change DND status, as an additional
guest service.
This feature can be set and canceled from the guest room phone.
6.3
This feature offers 64-button module support. Meaning that the associated DSS
key assigned to a 64-button module can be used to enter the room number to set
DND to.
EXPRESS CHECK-IN
This feature is designed to expedite the Check In procedure. It is a second check
in option. It is used expressly to check in a guest quickly.
The Express Check In feature (X-CHIN key) eliminates several steps from the standard Check In procedure. This feature does not request any billing type, or guest’s
name information.
This feature offers 64-button module support. Meaning that the associated DSS
key assigned to a 64-button module, can be used to enter the room number that is
being checked in.
GUEST SERVICES BILLING
The guest service billing feature allows a staff member, to enter an item code and
a dollar amount to a specific room bill using specific telephone stations. The dollar
amount entered at time of sale for the item code, can be multiplied by the tax rates
defined for the items or will have the tax amount added if the tax is a fixed dollar
amount.
There are 100 item codes in the system. Each item code can have a name, with up
to 10 characters, programmed to describe the charge.
This feature requires a staff code to be entered to add or delete a charge to a room.
The staff codes are assigned in the Authorization Code table. The staff code will be
verified from the table, and if an incorrect code is entered, an error tone will be
returned and the station will return to idle.
The room number will also be verified, from the list of rooms that are checked in. If
a room number is not occupied, an error tone will be returned and the station will
return to idle.
This feature can be used by either a keyset or a single line telephone with DTMF
dialing. The keyset requires a BILL key.
LOBBY PHONE SERVICE
This feature allows a hotel operator to bill a call to a guest room even though it was
made at a remote location, such as a lobby phone. This phone can be a dial “0”
type or a Hotline to the operator.
The guest will request the operator to bill an outside call to his/her room. The operator will press the Remote Bill key (RB) and place the guest on transfer hold, then
6.4
enter the guest’s room number and receive confirmation tone. The operator can
then dial the number for the guest and transfer the ringing call back to the guest.
PRINTED REPORTS
In those cases where the bi-directional PMS link is not used, the iDCS 500 Hotel /
Motel software package will provide various printed reports of selected activities
throughout the system. These reports are initiated from any administrator’s display
keyset and sent to a printer connected to a serial interface module (SIM). This SIM
port will be assigned as HM REPT.
In order to provide a permanent record, it is advisable to use two-part paper in the
printer, or do a room bill printout, prior to checking the room out.
PHONE BILL
The Phone Bill report provides only the phone bill information for a specific room.
This print out is separate from the guest room bill. This allows a guest to pay for
them separately, so no phone calls appear on the room bill. When using this feature you have the option of saving or deleting all telephone call information from
the guest’s bill.
The information in the phone bill includes the date and time the report was requested, the room number requested, date and time of call, the number dialed,
call duration and the charge for the call.
GUEST and MEETING ROOM BILL
This printout includes all room-related charges, from time of check in. Associated
taxes and/or surcharges are automatically calculated by the system based on programmable rate table entries. Any deposits made are automatically deducted from
the total bill. This printout also includes daily room charges, phone calls, services
charged to the room, wake up call activity, and any deposits made. This printout is
made on a per room basis.
ROOM STATUS
The system can print six different Room Status reports. There are five (5) individual
reports for the following room status conditions: Available, Occupied, Needs Cleaning, Needs Maintenance, and Hold for Late Checkout. A sixth report will show all
rooms and all room status conditions.
WAKE UP CALL ACTIVITY
This report will detail all wake up call information related to a specific room since
check in. The information includes the time a wake up call was set, the requested
wake up time, the time the call was answered, unanswered wake up calls, canceled wake up calls and charges for the service if programmed.
6.5
ROOM DIALING RESTRICTIONS
This feature is used to program station to station calling restrictions and is sometimes referred to as intercom blocking. For instance you can restrict rooms from
dialing the administration offices while still being able to dial the front desk, other
hotel service phones or other guest rooms.
ROOM RATE DISCOUNTS
The iDCS 500 Hotel / Motel software offers a method of discounting room rates, on
a day-by-day basis. This discount is based on a percentage of the full room rate.
The percentage is programmable and variable.
ROOM STATUS CONDITIONS
The system will indicate the status of each guest or meeting room when requested.
See Room Status Review. The five possible conditions are:
•
•
•
•
•
•
•
•
•
AVAILABLE – Ready to check in.
OCCUPIED – Guest is checked in.
NEEDS CLEANING – Condition after check out or morning update for all occupied rooms.
NEEDS MAINTENANCE – Temporary condition for rooms requiring some repair or maintenance.
HOLD (LATE CHECK OUT) – Indicates a guest requires a late check out so hotel
staff will delay cleaning.
HOLD AND NEEDS CLEANING – Room in hold status and needs cleaning.
HOLD AND NEEDS REPAIR – Room is in hold status and requires some repair
or maintenance.
CLEANED – Message sent when room has been cleaned.
REPAIRED – Message sent when room has been repaired.
ROOM STATUS REVIEW
The iDCS 500 Hotel / Motel system provides three methods to review the five room
status conditions.
1. An administrator’s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status.
2. One or more 64 Button Modules can be used to view the status of all rooms for
any of the five room conditions (Example: press the Room Status View key for
“AVAILABLE” and all the buttons corresponding to available rooms will light
red).
3. Printed reports can be obtained to review the room status conditions for all
rooms. See Printed Reports–Room Status, earlier in this document.
6.6
ROOM STATUS UPDATE
The system operation provides two methods to update the status of each guest or
meeting room.
AUTOMATIC
The hotel manager informs the system technician of the preprogrammed time he
wants all rooms to automatically change from “Occupied” to “Needs Cleaning” on
a daily basis. In addition each room is automatically changed to “Needs Cleaning” upon check out.
MANUAL
Hotel personnel, such as maids, maintenance men or administrators, can dial a
code from the guest/meeting room telephone to manually update the room status
as required.
The manual room status update codes are:
0= Room needs to be cleaned.
1= Room cleaned. This updates the room status to either AVAILABLE or OCCUPIED.
2= Room needs maintenance. This makes the room NOT AVAILABLE for check in.
3= Room repaired. This updates the room status to either AVAILABLE or OCCUPIED.
STAFF I.D. CODES
These are authorization codes that hotel employees must enter to access various
Hotel / Motel features. These codes will appear on the Room Bill printout to indicate who posted the charges to a specific room. They provide a measure of security and control for hotel management. There are 250 STAFF ID codes in the M
version software and 500 in the L version software.
STAFF LOCATOR
The Staff Locator feature (SLOCAT key) will allow Front Desk personnel to find any
member of the hotel staff at any given time. The main requirement for this feature to
function correctly is the staff members logging into the room.
This feature is known elsewhere as the Maid Locator feature and is generally used
by housekeeping personnel only. However it can be used for locating housekeeping
and maintenance personnel, as well as other members of the hotel staff, including
management personnel.
Staff member’s locations are viewed on the 64-button module. As the staff members move from room to room, they simply log into that room. The system will log
them out of the previous room and into the current one. At the end of the day, the
6.7
Front Desk personnel can clear the information, making the system ready for the
next day.
STATION LOCK
The Station Lock feature (SETLCK key) allows the Front Desk personnel to restrict a
room to internal dialing only, or completely block the room from dialing at all.
This feature offers 64-button module support. Meaning that the associated DSS
key assigned to the 64-button module can be used to enter the room number to be
locked.
STATION TYPES
The system software enables station ports to be defined for a specific use throughout the hotel. Each telephone can be designated as being one of the five following
types. A class of service has been established for each station type.
1. BUSINESS OFFICE – This is the default setting. The station will operate in the
manner associated with a normal business station.
2. HOTEL ADMINISTRATOR – Only stations designated as Administrator can access special Hotel / Motel features, such as Check In, Check Out, Room Status,
Print Report, etc.
3. MEETING ROOM – A meeting room is similar to a guest room in the respect that
it generates a room bill but has different class of service option requirements.
4. GUEST NO SMOKING – When a station is designated as this type, it will appear
in the administrator’s keyset display as a no smoking room. This station type
will generate a room bill and follow its associated class of service options.
5. GUEST SMOKING – When a station is designated as this type, it will appear in
the administrator’s keyset display as a smoking room. This station type will
generate a room bill and follow its associated class of service options.
6. FAX STATION
TELEPHONE CREDIT LIMIT
This feature is designed to control phone charges for hotel guests that do not use a
credit card. These guests will need to make a cash deposit for their phone calls.
When the credit warning threshold has been reached the guest will receive two
beeps in their ear, (the warning threshold is determined by the COST RATE feature
and occurs one billing period prior to the credit limit being reached). When the
credit limit is reached, the call will be dropped, and the phone will then be restricted. An additional deposit is required to re-activate the phone.
6.8
TRANSACTION RECORD OUTPUT
The iDCS 500 Hotel / Motel software provides an output for all Hotel / Motel transactions. Any transactions, related to guest or meeting rooms, that take place within
the hotel system, will be immediately sent –”on the fly” to this output serial interface module (SIM). The SIM port will be assigned as PMS. This transaction stream
would typically be connected to a PC with a PMS software package, for system
reports.
WAKE UP CALLS
The iDCS 500 Hotel / Motel software package supports a comprehensive wake-up
feature.
•
•
•
•
•
•
SET BY ATTENDANT – The hotel administrator stations or operator/attendant
can set a wake call.
SET BY GUEST – Each hotel guest can set his/her own wake up call using the
telephone in their room.
ANSWERED – Both the guest room bill and wake up call activity report will
show the date and time the guest answered the wake up call.
NOT ANSWERED – Both the guest room bill and wake up call activity report will
show each wake up call attempt that was not answered by the hotel guest. This
information will print out on the printer connected to the SIM port designated for
the Hotel / Motel Report.
CANCELED – Both the guest room bill and wake up call activity report will indicate each canceled wake up call. Only Hotel / Motel administrator’s keysets
can cancel wake up calls. The guest can reprogram a wake up request if he
made a mistake. System programming provides a programmable number of
wake up call attempts and a programmable time interval between attempts.
WITH ANNOUNCEMENT – The system can be programmed to play one of the
64 automated attendant messages when a guest answers a wake up call. This
message can be one of the 16 pre-recorded messages or one of the 48 customer recorded messages.
6.9
6.3 SAMPLE REPORTS AND PRINTOUTS
6.3.1 GUEST ROOM BILL PRINTOUT
6.3.2 ROOM STATUS PRINTOUTS
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
– HOLD
– ALL
6.3.3 TRANSACTION RECORD OUTPUT SAMPLE
6.3.4 INDIVIDUAL GUEST PHONE BILL
6.3.5 ALL GUEST PHONE BILL (SMDR)
6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT
6.3.7 SAMPLE GUEST PHONE TEMPLATES
6.10
6.3.1
GUEST ROOM BILL PRINTOUT
Printout includes the following information:
" Date and time the bill was printed
" Room number requested
" Daily room charge
" Phone calls and their charges
" Wake up call activity
– Time wake up was set for
– Each wake up call attempt, answered/not answered
– Cancelled wake up
" Room related charges and applicable taxes
" Item codes and associated descriptions for room related charges
– Date and time item was billed
" Details column
– Staff code of employee performing function
55 LINES
– Duration of phone calls
– Time wake up call was set for
" Room and/or phone deposits
" Total room charges
❆ ❆ ❆
" Automatically increments the daily room charge
" Automatically applies room and phone deposits to the total bill
" Room bills are printed on a per room basis
" By default, printout will print a header, followed by 50 lines per page
" Printout size is adjustable through programming
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.11
GUEST BILL FROM [SUNSHINE SUITES ]
01/28/99
14:13
CHARGES BILLED TO ROOM NUMBER : 210
ROOM
DATE
TIME
ITEM
DESCRIPTION
DETAILS
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/28
01/28
01/28
01/28
01/28
01/28
01/28
01/28
01/28
01/28
12:11
12:11
12:11
12:11
12:30
12:30
12:30
12:31
14:55
14:55
14:55
14:55
14:58
14:58
15:01
15:01
15:01
19:35
06:00
06:01
06:30
06:30
06:30
12:00
12:00
12:00
13:32
14:06
02
02
02
00
03
03
03
TEL
89
05
05
TEL
01
TEL
92
04
04
89
91
90
03
03
03
02
02
02
TEL
TEL
RM CHARGE
STATE TAX
BED TAX
RM Deposit
RM SVC
STATE TAX
SVC CHARGE
3055922900
W/UP SET
MOVIE RNTL
STATE TAX
18008764782
PH Deposit
3055922900
W/UP CANCL
DRY CLEAN
SVC CHARGE
W/UP SET
W/UP N/ANS
W/UP ANS
RM SVC
STATE TAX
SVC CHARGE
RM CHARGE
STATE TAX
BED TAX
18008764782
3055922900
1234
5555
9876
00:00:49
05:30
5555
00:02:03
1234
00:02:18
1234
06:00
5555
00:01:59
00:01:03
TOTAL
Page
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
1 of
CHARGE
100.00
6.00
1.50
-100.00
20.00
1.20
2.00
.75
000.00
5.00
.30
.25
-2.50
1.25
000.00
22.00
2.00
000.00
000.00
000.00
18.50
1.11
2.00
100.00
6.00
1.50
.25
.75
189.86
1
Suites
Miami, FL 33172
●
(800) 876-4782
6.12
ROOM STATUS PRINTOUT
6.3.2
Printout includes the following information:
" Date and time the report was printed
" Status of guest and meeting rooms
– On an individual, status type basis
OR
– As a complete report of all rooms and their status
" Room Status Printout Types:
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
55 LINES
– HOLD
– ALL
" Room status is updated by either the administrator access, automatic room update
or maid codes.
❆ ❆ ❆
" By default, the printout will print a header followed by 50 lines per page
" Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room
status, when a printout is not needed.
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.13
ROOM STATUS PRINTOUT
ROOM
STATUS
AVAILABLE
ROOM
STATUS
11:59
12/02
ROOM
STATUS
209
AVAILABLE
220
AVAILABLE
213
AVAILABLE
215
AVAILABLE
217
AVAILABLE
219
AVAILABLE
220
AVAILABLE
221
AVAILABLE
223
AVAILABLE
225
AVAILABLE
226
AVAILABLE
227
AVAILABLE
228
AVAILABLE
301
AVAILABLE
302
AVAILABLE
303
AVAILABLE
304
AVAILABLE
306
AVAILABLE
307
AVAILABLE
403
AVAILABLE
405
AVAILABLE
406
AVAILABLE
407
AVAILABLE
409
AVAILABLE
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
Suites
Miami, FL 33172
●
(800) 876-4782
6.14
ROOM STATUS PRINTOUT
Printout includes the following information:
" Date and time the report was printed
" Status of guest and meeting rooms
– On an individual, status type basis
OR
– As a complete report of all rooms and their status
" Room Status Printout Types:
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
55 LINES
– HOLD
– ALL
" Room status is updated by either the administrator access, automatic room update
or maid codes.
❆ ❆ ❆
" By default, the printout will print a header followed by 50 lines per page
" Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room
status, when a printout is not needed.
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.15
ROOM STATUS PRINTOUT
ROOM
STATUS
OCCUPIED
ROOM
13:56
STATUS
11/02
ROOM
STATUS
211
OCCUPIED
212
OCCUPIED
214
OCCUPIED
216
NEED MAINTENANCE
218
OCCUPIED
222
OCCUPIED
224
OCCUPIED
305
OCCUPIED
308
NEEDS CLEANING
309
HOLD
310
NEEDS MAINTENANCE
401
NEEDS CLEANING
402
NEED MAINTENANCE
404
NEEDS CLEANING
408
NEEDS CLEANING
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
Suites
Miami, FL 33172
●
(800) 876-4782
6.16
ROOM STATUS PRINTOUT
Printout includes the following information:
" Date and time the report was printed
" Status of guest and meeting rooms
– On an individual, status type basis
OR
– As a complete report of all rooms and their status
" Room Status Printout Types:
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
55 LINES
– HOLD
– ALL
" Room status is updated by either the administrator access, automatic room update
or maid codes.
❆ ❆ ❆
" By default, the printout will print a header followed by 50 lines per page
" Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room
status, when a printout is not needed.
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.17
ROOM STATUS PRINTOUT
ROOM
STATUS
NEEDS CLEANING
ROOM
13:50
STATUS
ROOM
11/02
STATUS
211
NEEDS CLEANING
212
NEEDS CLEANING
214
NEEDS CLEANING
215
NEEDS CLEANING
218
NEEDS CLEANING
220
NEEDS CLEANING
222
NEEDS CLEANING
224
NEEDS CLEANING
303
NEEDS CLEANING
305
NEEDS CLEANING
310
NEEDS CLEANING
401
NEEDS CLEANING
404
NEEDS CLEANING
408
NEEDS CLEANING
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
Suites
Miami, FL 33172
●
(800) 876-4782
6.18
ROOM STATUS PRINTOUT
Printout includes the following information:
" Date and time the report was printed
" Status of guest and meeting rooms
– On an individual, status type basis
OR
– As a complete report of all rooms and their status
" Room Status Printout Types:
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
55 LINES
– HOLD
– ALL
" Room status is updated by either the administrator access, automatic room update
or maid codes.
❆ ❆ ❆
" By default, the printout will print a header followed by 50 lines per page
" Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room
status, when a printout is not needed.
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.19
ROOM STATUS PRINTOUT
ROOM
STATUS
NEED MAINTENANCE 14:01
ROOM
216 NEED MAINTENANCE
●
ROOM
308 NEED MAINTENANCE
Sunshine
Sunshine Suites
STATUS
2700 NW 87th Ave
11/02
STATUS
402 NEED MAINTENANCE
Suites
Miami, FL 33172
●
(800) 876-4782
6.20
ROOM STATUS PRINTOUT
Printout includes the following information:
" Date and time the report was printed
" Status of guest and meeting rooms
– On an individual, status type basis
OR
– As a complete report of all rooms and their status
" Room Status Printout Types:
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
55 LINES
– HOLD
– ALL
" Room status is updated by either the administrator access, automatic room update
or maid codes.
❆ ❆ ❆
" By default, the printout will print a header followed by 50 lines per page
" Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room
status, when a printout is not needed.
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.21
ROOM STATUS PRINTOUT
ROOM
STATUS
212
HOLD
401
HOLD
HOLD
ROOM
214
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
11:58
STATUS
HOLD
12/02
ROOM
309
STATUS
HOLD
Suites
Miami, FL 33172
●
(800) 876-4782
6.22
ROOM STATUS PRINTOUT
Printout includes the following information:
" Date and time the report was printed
" Status of guest and meeting rooms
– On an individual, status type basis
OR
– As a complete report of all rooms and their status
" Room Status Printout Types:
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
55 LINES
– HOLD
– ALL
" Room status is updated by either the administrator access, automatic room update
or maid codes.
❆ ❆ ❆
" By default, the printout will print a header followed by 50 lines per page
" Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room
status, when a printout is not needed.
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.23
ROOM STATUS PRINTOUT
ROOM
STATUS
ALL
ROOM
13:48
STATUS
11/02
ROOM
STATUS
209
AVAILABLE
210
AVAILABLE
211
OCCUPIED
212
OCCUPIED
213
AVAILABLE
214
NEEDS CLEANING
215
NEEDS CLEANING
216
NEED MAINTENANCE
217
AVAILABLE
218
NEEDS CLEANING
219
AVAILABLE
220
NEEDS CLEANING
221
AVAILABLE
222
NEEDS CLEANING
223
AVAILABLE
224
NEEDS CLEANING
225
AVAILABLE
226
AVAILABLE
227
AVAILABLE
228
OCCUPIED
301
OCCUPIED
302
OCCUPIED
303
NEEDS CLEANING
304
AVAILABLE
305
NEEDS CLEANING
306
AVAILABLE
307
AVAILABLE
308
NEED MAINTENANCE
309
HOLD
310
NEEDS CLEANING
401
NEEDS CLEANING
402
NEED MAINTENANCE
403
AVAILABLE
404
HOLD
405
AVAILABLE
406
OCCUPIED
407
AVAILABLE
408
NEEDS CLEANING
409
AVAILABLE
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
Suites
Miami, FL 33172
●
(800) 876-4782
6.24
6.3.3 TRANSACTION RECORD OUTPUT SAMPLE
The PMS output stream includes information from all transactions within the Hotel/
Motel system. This is a one way output only, from the DCS phone system to the PMS
system.
This information includes:
" Check In confirmation with:
– Room charges and applicable taxes
– Updated room status
" Check Out information with:
– Updated room status
" Room related charges and applicable taxes
" Daily room charge updates
" Room/phone deposits
" Maid/maintenance room status updates
" Phone calls and charges
" Wake up calls time set for
" Unanswered wake up calls
" Cancelled wake up calls
❆ ❆ ❆
" The system outputs this information immediately after transaction is
completed.
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
6.25
211
211
211
211
211
209
209
209
216
213
214
211
211
209
216
217
209
209
209
209
210
210
210
210
213
213
213
213
215
215
215
215
216
216
216
216
217
217
217
217
216
216
216
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/30
01/30
06:10
06:10
06:10
06:10
06:10
06:11
06:11
06:11
06:11
06:11
06:12
06:13
06:13
06:12
06:15
06:16
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
15:38
06:00
06:01
02
02
02
93
96
03
03
03
89
TEL
00
94
97
TEL
92
07
02
02
02
97
02
02
02
97
02
02
02
97
02
02
02
97
02
02
02
97
02
02
02
97
89
91
90
RM CHARGE
STATE TAX
BED TAX
Check In
Occupied
RM SVC
STATE TAX
SVC CHARGE
W/UP SET
3055922900
RM Deposit
Check Out
Clean Room
18008764782
W/UP CANCL
MISC
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM Charge
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
W/UP SET
W/UP N/ANS
W/UP ANS
5555
5555
5555
9876
06:00
00:00:34
1234
00:01:29
5555
06:00
69.99
4.19
1.50
000.00
000.00
25.00
1.50
2.00
000.00
.75
-20.00
000.00
000.00
.25
000.00
150.00
100.00
6.00
1.50
000.00
100.00
6.00
1.50
000.00
69.00
4.14
1.50
000.00
89.99
5.39
1.50
000.00
79.95
4.79
1.50
000.00
250.00
15.00
1.50
000.00
000.00
000.00
000.00
6.26
6.3.4
INDIVIDUAL GUEST PHONE BILL
Printout includes the following information:
" Date and time the bill was printed
" Room number requested
" Date and time phone call was initiated
" Number dialed
" Duration of call
" Charge for call
" Total charge for all calls
" Displays all call information since check in
❆ ❆ ❆
55 LINES
" Automatically applies phone credits to the bill
" Phone bills are printed out on a per room basis
" Phone bill information may be:
– Printed and saved in memory
– Printed and cleared from memory
" By default, printout will print a header, followed by 50 lines per page
" Printout size is adjustable through programming
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.27
PHONE BILL FROM [SUNSHINE SUITES ]
02/11/99
13:44
CHARGES BILLED TO ROOM NUMBER: 211
ROOM
DATE
TIME
ITEM
DESCRIPTION
DETAILS
211
211
211
211
211
02/10
02/10
02/11
02/11
02/11
15:30
20:44
06:34
13:15
13:40
TEL
TEL
TEL
TEL
TEL
3055922900
18008764782
18008764782
3055922900
3055922900
01:01:00
00:01:45
00:02:00
00:02:16
00:02:31
TOTAL
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
CHARGE
.35
.25
.25
.45
.55
1.85
Suites
Miami, FL 33172
●
(800) 876-4782
6.28
] 01/02/95 17:12
Call Type Flag
2 Characters
Call Duration
Hrs:Mins:Secs
Time Call Made
or Received
Hrs:Mins:Secs
Date Call Made
or Received
Month:Day
C.O. Line No.
2–4 Digits
Authorization
Code
4 Digits
Extension
2–4 Digits
Tenant
1 Digit
Telephone No. Dialed
1–18 Digits
A
0
I
DI
DO
FO
Caller ID Name
1–15 Characters
DE DISA call with error
T
Transferred call that was
terminated
IT Incoming transfer
FI Incoming call forwarded to
an external number
OT Outgoing transfer - Outgoing call
made and transferred
TT Caller received a transferred
call and transferred it again
Call Type Flag Definitions
Caller ID Number
1–15 Digits
Outgoing Call
Incoming Call
DISA call in
DISA call out
Outgoing record of
forwarded call
Abandoned call
Call Cost
6 Digits
================================================================================================================
T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT
CALL COST
CID/ANI NUMBER
CID/ANI NAME
================================================================================================================
1 201
701 01/02 17:15:13 00:00:28 IT
13054264100
SAMSUNG TELECOM
1 205
701 01/02 17:15:41 00:00:02 T
13054264100
SAMSUNG TELECOM
1 217
702 01/02 17:24:49 00:00:25 IT
13055557890
CURTIS SMITH
1 202
702 01/02 17:25:14 00:00:03 T
13055552354
SUSAN HOLLINS
1 202
702 01/02 17:25:56 00:00:00 O 4264100
$000.00
1 217
702 01/02 17:26:35 00:00:11 IT
13054264385
SAMSUNG TELECOM
1 203
702 01/02 17:26:46 00:00:16 T
13054264385
SAMSUNG TELECOM
1 203
702 01/02 17:27:13 00:00:20 O 4264385
$001.00
1 203
702 01/02 17:28:04 00:00:00 O 4264385
$000.00
1 201
701 01/02 17:28:34 00:00:04 IT
13055559748
JOAN LEVIN
1 203
701 01/02 17:28:38 00:00:14 T
13055558703
LENNY WILKINS
1 203
702 01/02 17:29:54 00:01:27 OT 5556420
$001.75
1 205
702 01/02 17:31:06 00:03:00 TT
13055556420
PIZZA DELIVERY
1 209
702 01/02 17:33:24 00:02:18 T
13055556420
PIZZA DELIVERY
1
701 01/02 17:41:45 00:00:30 A
13055553426
TERRY PRUITT
1
701 01/02 17:42:15 00:00:02 A
13055554676
BLANCHE MARKER
1 203
702 01/03 17:51:17 00:00:22 O 5555069
$001.00
1
701 01/03 17:56:02 00:00:05 A
13055556733
ALEX DAULTON
1
701 01/03 17:56:07 00:00:54 A
13055559723
CHAZ NEWMAN
SMDR REPORT FOR [H/M Sample
6.3.5 ALL GUEST PHONE BILL (SMDR)
6.29
6.3.6
INDIVIDUAL WAKEUP ACTIVITY REPORT
Printout includes the following information:
"
"
"
"
"
"
Date and time the report was printed
Room number requested
Time wake up activity performed
Item code for activity performed
Description of activity performed
Details column
– Time wake up call is set for
" Charges for wake up related service
❆ ❆ ❆
ACTIVITY TYPES:
W/UP SET
The time a wake up call is set for
W/UP ANS
Wake up call answered
W/UP N/ANS
Wake up call not answered
W/U CANCL
Wake up call cancelled
55 LINES
"
"
"
"
❆ ❆ ❆
" Displays all wake up call activity since room was checked in
" Wake up activity report print on a per room basis
" By default, printout will print a header, followed by 50 lines per page
" Printout size is adjustable through programming
EQUIPMENT REQUIRED
PC
PRINTER
iDCS DISPLAY
KEYPHONE
iDCS 500 SYSTEM
CUSTOMER
PROVIDED
SERIAL PRINTER
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
6.30
WAKE UP ACTIVITY FROM [SUNSHINE SUITES ]
01/22/98
14:35
CHARGES BILLED TO ROOM NUMBER: 213
ROOM
DATE
TIME
213
213
213
213
213
01/23
01/23
01/24
01/25
01/25
12:22
12:25
11:51
05:30
05:31
ITEM
89
92
89
91
90
DESCRIPTION
DETAILS
CHARGE
W/UP
W/UP
W/UP
W/UP
W/UP
05:30
000.00
000.00
000.00
000.00
000.00
000.00
SET
CANCL
SET
N/ANS
ANS
05:30
TOTAL
Sunshine
Sunshine Suites
●
2700 NW 87th Ave
Suites
Miami, FL 33172
●
(800) 876-4782
6.31
6.3.7 SAMSUNG SINGLE LINE TELEPHONE
SAMPLE GUEST PHONE TEMPLATE
Note: Custom templates for the Samsung family of phones, can be created using the
software program DESI for Windows by DESI Telephones Labels, Inc.
6.32
KEY SYSTEMS DEALER AGREEMENT
SAMSUNG TELECOMMUNICATIONS AMERICA
KEY SYSTEMS LIMITED WARRANTY
SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original
retail purchaser (“Users”) of a STA product for a period of 24 months from the date of shipment of the
Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items) will be
free from defects in material and workmanship. Repaired or replaced materials shall be warranted for the
balance of the warranty remaining on the original equipment, or 90 days from date of shipment from STA’s
facility, whichever is longer.
This warranty is for the benefit of and shall apply only to authorized Dealers and to Users. This warranty will
not apply if the defect arises out of accident, neglect, alteration or misuse, failure of electric power, air
conditioning, humidity control, causes other than ordinary use, or causes beyond STA’s control. All warranty
claims shall be waived unless reported, in writing, to STA or its authorized Dealer, prior to the expiration of
the applicable warranty period.
The obligation of STA under this warranty is, at the sole option of STA: 1) the repair or replacement (with
new or refurbished parts), of the defective or missing parts that are causing the malfunction and which are
determined to be the defective by STA, and the return shipment of such parts to the Dealer (Dealer or User
shall be responsible to pay for shipment of the defective parts to STA and for all the expenses connected
with their removal and reinstallation); or 2) in lieu of repair or replacement, STA may refund the price
charged by STA to its Dealer for such parts as are determined by STA to be defective and which are returned
to STA through an authorized Dealer within the warranty period and no later than 30 days after such
malfunction, whichever occurs first.
To obtain service under this warranty:
(1)
USERS must provide written notice of the malfunction to an authorized STA Dealer within the warranty
period and not later than 30 days after the date of the malfunction, whichever occurs first. If the
USER is unable to identify an authorized STA Dealer, USER must provide written notice of the
malfunction, including proof of the date of purchase of the equipment and the serial number of the
malfunctioning Product, to STA at its corporate offices at 2700 N.W. 87th Avenue, Miami, Florida,
33172. Upon receipt of such notice and determination by STA that User is eligible for Warranty
service, STA will provide the USER with the name of an authorized STA Dealer to contact for warranty
service DEALERS must provide written notice of malfunction to STA no later than the expiration of
the warranty period 30 days after the date the Dealer becomes aware of the malfunction, whichever
comes first. For purposes of this Warranty, the issuance by STA of a Material Return Authorization
(MRA) number by telephone to an authorized Dealer shall be deemed to be written notice from the
Dealer with respect to the material returned under that MRA.
STA MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIALLY DISCLAIMS ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES ARE DEALER’S AND USER’S
SOLE REMEDIES AND IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART OF STA FOR DAMAGES, INCLUDING,
BUT NOT LIMITED TO, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION
WITH THE USE OF THE PRODUCTS, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR
PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCTS, WHETHER IN A
CONTRACT OR TORT ACTION. INCLUDING NEGLIGENCE, EVEN IF STA HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, THE TOTAL MAXIMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A
REFUND OF THE COST OF THE DEFECTIVE PRODUCT.
No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or
modify this warranty, and no modification or extension of this warranty shall be effective unless in writing
signed by the authorized officer of SAMSUNG TELECOMMUNICATIONS AMERICA.
N O T E S
N O T E S
N O T E S