Axxess Standard Display Phone User guide

User Guide
Standard Display Phone
and Basic Digital Phone
QUICK REFERENCE GUIDE TO
FREQUENTLY USED FEATURES
These are the basic instructions for the most frequently used telephone system
and voice mail features. For detailed information on these and other features,
refer to the complete instructions in the User Guide.
PLACING AN INTERCOM CALL
1. With or without the handset lifted, dial an extension number.
2. If your call goes through handsfree to the called phone's speaker, speak after
you hear a double tone.
If you hear continuous ringing, wait for the call to be answered.
ANSWERING AN INTERCOM CALL
To answer an intercom call that comes in through your speakerphone:
EITHER, Respond handsfree.
OR, Lift the handset for privacy.
To answer a ringing (non-handsfree) intercom call:
EITHER, Lift the handset for privacy.
OR, Press SPKR or ANSWER to respond handsfree.
OR, Press the flashing IC key.
PLACING AN OUTSIDE CALL
1. With or without the handset lifted, press
OUTGOING
.
2. Dial the desired number. (If you see a request for an account code and hear a
single progress tone, you must dial an account code before you can place
your call.)
MAKING AN EMERGENCY CALL
Dial 9 1 1 to automatically place a call to the system’s programmed emergency number (usually 911). You do not have to press OUTGOING first.
ANSWERING AN OUTSIDE CALL
EITHER, Lift the handset.
OR, Press ANSWER .
OR, Press the flashing key.
©Inter-Tel, Inc. June 2001, printed in US
Part no. 835.2449-1
1
REDIALING AN OUTSIDE NUMBER
While on a call or after selecting a line, press
matically, and the number is dialed.
REDIAL
. A line is selected auto-
PLACING A CALL ON HOLD
Press
HOLD
and hang up or place another call.
To return to the call, lift the handset and press the flashing key.
RESPONDING TO A WAITING CALL
If you hear a “call waiting” tone through your handset and/or you see a display,
end your current call or place it on hold. Then press ANSWER or the flashing
key.
PAGING
1. Lift the handset and dial
7
.
2. Dial the desired zone number (0-9).
3. After the tone, make your announcement and hang up.
TRANSFERRING A CALL TO ANOTHER EXTENSION
1. Press
TRANSFER .
2. Dial the desired extension number.
3. Wait for an answer, announce the call, and then hang up.
If the number is busy, there is no answer, or the transfer is refused, press the
flashing key to return to the caller.
TRANSFERRING A CALL TO VOICE MAIL
1. Press TRANSFER .
2. Dial the voice mail extension number.
3. EITHER, Dial the desired mailbox number and then hang up.
OR, Hang up to send the call to the voice mail menu (so that the caller can
enter the mailbox number).
TRANSFERRING A CALL TO AN OUTSIDE NUMBER
1. Press
TRANSFER
and select an outside line.
2. Dial the desired telephone number.
3. Wait for an answer, announce the call, and then hang up.
If the number is busy, there is no answer, or the transfer is refused, press the
flashing key to return to the caller.
2
PICKING UP A CALL FROM ANOTHER EXTENSION
1. Lift the handset and dial
4
.
2. Dial the extension number where the call is ringing or holding.
FORWARDING CALLS
1. Press
FWD . (Executive and Professional Display Phone users must then
select a menu key.)
2. Do one of the following:
•
To forward to an outside telephone number: Select and outside line and
dial a telephone number.
•
To forward to an extension number: Dial the extension number.
•
To forward to your voice mailbox: Dial the voice mail extension.
CANCELING CALL FORWARD
Press FWD . (Executive and Professional Display Phone users must then press
the FWD OFF menu key.)
PLACING CONFERENCE CALLS
1. While on the first call, press
CNF
. The call is now on hold.
2. Place an intercom or outside call. Then press the flashing
to place
the call on hold. (If necessary, repeat this step to place a third call on hold.)
3. Press the flashing
CNF
CNF
to join all of the calls together in the conference.
CHANGING VOLUME LEVELS
EITHER, Press the high or low end of the Volume key.
OR, Press the VOL UP or VOL DN key.
OR, Press the Up or Down arrow on the Volume key.
To save your change:
EITHER, Press both ends of the Volume key at the same time.
OR, Press both keys at the same time.
OR, Press the middle of the key
ENTERING YOUR VOICE MAILBOX
If your MSG key is lit and you have a message from voice mail:
1. Lift the handset or press
2. Press
MSG
SPKR
.
.
3. Enter your personal password and press
3
#
.
If your MSG key is not lit, enter your mailbox by following these steps:
1. Dial the voice mail extension number. (You hear the main menu.)
2. During or after the greeting, press
to identify yourself as a subscriber.
3. Enter your mailbox number and your personal password (if programmed).
Then press
#
.
LISTENING TO VOICE MAIL MESSAGES
1. Enter your mailbox as described on page 3.
2. Press
1 to listen to your new messages. While you are listening to a message, you can use the following options:
• Press # to skip to the end of the recording.
•
Press
1
to back up.
•
Press
2
to pause. (Then press any key to continue.)
•
Press
3
to skip ahead.
•
Press
4
to lower the volume.
•
Press
5
to play the message envelope.
•
Press
6
to raise the volume.
•
Press
7
to save the new message in your mailbox.
•
Press
9
to delete the message from your mailbox.
3. When the message has finished playing, you have the following options:
•
Press
1
to replay the message from the beginning.
•
Press
2
to reply to the message (or make a return call, if enabled).
•
Press
3
to forward a copy of the message to another subscriber.
•
Press
4
to listen to the previous message.
•
Press
5
to play the introductory message envelope.
•
Press
6
to listen to the next message.
•
Press
7
to save the new message in your mailbox.
•
Press
9
to delete the message from your mailbox.
SENDING VOICE MAIL MESSAGES
1. Enter your mailbox as described on page 3.
2. Press
2
.
3. Dial the mailbox number where you want to leave the message.
4. Press
#
to accept the subscriber’s name.
5. Record your message after the tone.
6. When finished, hang up or press
#
and listen for more options.
4
—
—
—
Skip To End
8
9
*
#
7
Increase
Volume
—
6
5
4
3
2
Back Up
AFTER MSG PLAYS
—
Delete the
Message
—
Listen to Next
Message
Save the
Message
—
Replay the
Message
Pause
Reply to the
Message
Skip Forward
Forward a
Copy
Lower
Listen to
Volume
Previous Msg
Play Envelope Play Envelope
LISTENING TO MSG
#
1
Send Message
and Exit
Delivery
Options
Cancel
—
—
—
—
Replay Your
Message
Add to Your
Message
Erase and
Re-record
—
LEAVING MSG
Below is a summary of the options you can
use when listening to messages, after the
message has played, and when leaving a message.
VOICE MAIL OPTIONS
Group Listen
Headset On/Off
Hold – Individual
Hold – System
Hookflash
317
336
335
330
Feature Key Default
395
Handsfree On/Off
Do-Not-Disturb Override
373
319
Do-Not-Disturb On/Off
372
312
Display Time And Date
300
Default Station
Directory
307
394
Conference
Change Language
301
5
Call Fwd. If No Answer/Busy
358
Call Forward All Calls
355
Call Forward If Busy
Background Music
313
Call Forward If No Answer
Automatic Line Answer
350
356
Automatic Line Access
357
Automatic Intercom Access
360
ACD Agent Wrap-up Term.
329
361
ACD Agent Log In/out
328
Agent Help Reject
ACD Agent Log Out
327
376
ACD Agent Log In
326
Agent Help Request
Account Code – Optional
375
Account Code – All Calls
390
FEATURE NAME
391
CODE
FEATURE CODES
345
346
399
381
354
383
382
321
398
377
396
4
359
306
305
331
380
385
6
392
397
325
7
314
367
368
366
365
324
CODE
Transfer To Ring
Transfer To Hold
Switch Keymap
System Speed Dial
System Forward On/Off
Station Speed Dial Program
Station Speed Dial
Station Monitor
Ring Tone Selection
Ring Intercom Always On/off
Review Keys
Reverse Transfer
Remote Programming
Reminder Message Cancel
Reminder Message
Redirect Call
Redial
Record-A-Call
Queue (Callback) Request
Program Station Password
Program Keys
Page Remove/Replace
Page
Microphone Mute
Silent Message
Cancel Msg On Your Phone
Cancel Message You Left
Message
Hunt Group Remove/Replace
FEATURE NAME
and enter your mailbox number.
Press 5 for message options (undelete
messages or cancel unheard sent messages)
Voice Mail will guide you through the options
with voice prompts. For your convenience,
the table inside this guide summarizes the
options available when listening to messages, after the message, and when leaving
a message.
•
Press 4 to program personal options
and remote message notification (if
enabled).
Press 3 to listen to saved messages.
•
•
Press 2 to leave a message.
Press 1 to listen to new messages.
•
•
3. Enter your password and press # .
4. You have the following options:
2. Press
1. Dial the Voice Mail extension number.
To enter your voice mailbox:
USING VOICE MAIL
PHONE SYSTEM AND
VOICE MAIL FEATURE GUIDE
1 and hang up.
ON VACATION ’TIL
ON VACATION
CALL ME AT
AT THE DOCTOR
ON A TRIP
ON BREAK
06
07
08
09
10
tion and press # .
3. Enter the new password and press # .
4. Enter the new password again for verifica-
2. Enter your current password and press #
2 .
05
9
IN CONFERENCE
UNAVAILABLE
WITH A GUEST
WITH A CLIENT
20
19
OUT TO LUNCH
GONE HOME
18 AWAY FROM DESK
17
16
15
14
OUT UNTIL
IN MEETING
03 IN MEETING UNTIL 13
11 OUT OF TOWN ’TIL
OUT OF OFFICE
1. Enter 3
DO-NOT-DISTURB
02 LEAVE A MESSAGE 12
To change Station Password:
01
04
.
7
Do-Not-Disturb Messages
Enter 3
To turn off Do-Not-Disturb:
1. Enter 3 7 0 .
2. Enter message number 01-20 (see default
message list below).
3. If desired, enter the optional second-line
message text (see keypad character chart
on next page).
4. Hang up.
To turn on Do-Not-Disturb:
4. Enter your password followed by # .
5. You can now use the features described
below and at right.
2. Enter 3 5 9 .
3. Enter your extension number.
1. EITHER, Call _______________ (number
provided by your system administrator). If
required, enter your password.
OR, Use any phone on the system.
To use Remote Feature Access:
Remote Feature Access allows you to place
your phone in Do-Not-Disturb mode or forward
calls, either from another phone or through a
special dial-up line.
If you do not hear a tone after each step, or if
you hear repeating tones, you have made a
mistake or the feature is restricted. Start over.
REMOTE FEATURE ACCESS
A
D
G
J
M
P
T
W
1
2
&
B
E
H
K
N
Q
U
X
3
(
C
F
I
L
O
R
V
Y
)
'
!
*
# or /
Ñ or #
S
?
Z
4
NUMBER OF TIMES KEY IS PRESSED
5
1
2
3
4
5
6
7
8
9
355
356
357
358
5
5
.
2. Press # and hang up.
1. Enter 3
To turn off Call Forward:
2. Enter an extension number or enter a line
access code followed by an outside telephone number.
3. Hang up.
All Calls
If No Answer
If Busy
If No Answer/Busy
1. Enter one of the following Call Forward feature codes.
To turn on Call Forward:
NOTE: The characters under the 4 digit are dependent on the software version.
1
2
3
4
5
6
7
8
9
KEY
Keypad Key Characters
CONTENTS
PAGE
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
FINDING YOUR WAY
Table of Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
GETTING STARTED
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
MOVING ON
Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Programming Secondary Extension Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Axxess Standard Display and Basic Digital Phone User Guide
i
LEARNING MORE
Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CONTENTS
PAGE
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
If you have questions or comments about this User
Guide, contact Inter-Tel Technical Publications at:
Tech_Pubs@inter-tel.com
ii
Axxess Standard Display and Basic Digital Phone User Guide
SECTION CONTENTS
FINDING YOUR WAY
Finding Your Way
PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Standard Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Digital Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
WELCOME
It’s time to get connected with the future using your new Standard Display or Basic
Digital Phone. But before you do, you should know the different parts associated with
your phone.
Axxess Standard Display and Basic Digital Phone User Guide
1
FINDING YOUR WAY
Standard Display Phone
HEARING AID-COMPATIBLE
(HAC) HANDSET
OPTIONAL LCD WITH TWO
16-CHARACTER LINES
FEATURE
KEYS
CALL 1
CALL 2
INTERNAL
SPEAKER
CALL 3
CALL 4
IC
FEATURE
KEYS
DID
CNF
ANSWER
HOLD
SPECIAL
KEY
SYS SPDL
REDIAL
ABC
DEF
GHI
JKL
MNO
PRS
TUV
WXY
1
SPKR
MUTE
MSG
FWD
4
7
¥
OUTGOING
TRANSFER
*
RING AND VOICE
VOLUME
CONTROL
2
3
5
6
8
9
OPER
0
#
12-KEY
PUSHBUTTON
KEYPAD
HANDSFREE
MICROPHONE
(underneath edge)
NOTE: The keys are shown as they appear in the default configuration, yours may
have been programmed differently.
2
Axxess Standard Display and Basic Digital Phone User Guide
HEARING AID-COMPATIBLE
(HAC) HANDSET
FINDING YOUR WAY
Basic Digital Phone
FEATURE
KEYS
INTERNAL
SPEAKER
CALL 1
IC
CALL 2
DND
CALL 3
CNF
CALL 4
FEATURE
KEYS
ANSWER
SPECIAL
KEY
HOLD
TRANSFER
SYS SPDL
REDIAL
ABC
DEF
GHI
JKL
MNO
PRS
TUV
WXY
OPER
#
1
SPKR
MSG
MUTE
FWD
4
7
¥
RING AND VOICE
VOLUME
CONTROL
OUTGOING
*
2
5
8
0
3
6
9
HANDSFREE
MICROPHONE
(underneath edge)
12-KEY
PUSHBUTTON
KEYPAD
NOTE: The keys are shown as they appear in the default configuration, yours may
have been programmed differently.
Axxess Standard Display and Basic Digital Phone User Guide
3
FINDING YOUR WAY
ABOUT YOUR PHONE
The buttons on your phone are called “keys,” which is why the phone is sometimes
called a “Keyset.” Your phone has two basic types of keys:
·
Keypad Keys: Allow you to enter numbers and letters.
·
Feature Keys: Provide quick access to various phone and voice mail features.
For details about the feature keys, see the following section.
Feature Key Functions
The feature keys are designed to automate some of the commonly-used functions,
such as dialing an outside number. Each of these is described in the table below.
KEY
ANSWER
OUTGOING
IF YOU...
Press
ANSWER .
YOU CAN...
PG.
Answer a call.
14
Press OUTGOING and dial the number.
Place an outgoing call.
13
Press an unlit key or the flashing key.
Select an outside line or answer a call.
Press
Access an intercom call.
11
Enable/disable Do-Not-Disturb mode.
31
13, 14
CALL or
LINE
IC
IC
.
DND
Press unlit or lit DND
CNF
and dial the numbers you
Press CNF
would like to add to the conference.
Place a conference call.
16
HOLD
Press HOLD .
Put a call on hold.
15
Press TRANSFER and dial the destination number.
Transfer a call.
17
Press SYS SPD .
View or access System Speed-Dial numbers.
47
Press REDIAL .
Redial a telephone number or save the last
number dialed.
19
TRANSFER
SYS SPD
REDIAL
SPKR
Press SPKR
MSG
Press MSG
MUTE
FWD
.
and hang up.
.
Press MUTE .
Press FWD
ber.
and dial destination num-
Press the high or low end of the key.
4
Put a call on the speaker.
Leave or listen to a message.
23
Mute the microphone.
22
Forward calls to the specified number.
18
Adjust volume during a call.
32
Axxess Standard Display and Basic Digital Phone User Guide
NOTE: Because the Axxess telephone system allows customized feature keys, your
phone may have been reprogrammed so that the feature keys do not match those
described in this guide.
Display
Your Standard Display phone has two lines of display with 16 characters per line.
When your phone is idle, this display shows your extension number, your user name,
the time of day, and the date. At other times, it may display reminder messages, DoNot-Disturb messages, numbers dialed, call sources, elapsed time of calls, current call
costs, error messages, etc.
NOTE: The Basic Digital Phone does not have a display.
Because the display can only support 16 characters, you may see a few abbreviations.
The most commonly used abbreviations are provided in the table below.
ACCT CODE
Account Code
CNF
Conference
DEST
Destination
DIR
Directory
DND
Do-Not-Disturb
EXT
Extension
MSG
Message
RCL
Recall
SPKR
Speaker
SPKRPHN
Speakerphone
STN SPD
Station Speed Dial
SYS SPD
System Speed Dial
TFR
Transfer
TG
Trunk Group (a group of outside lines)
TRNK
Trunk (an outside line)
Axxess Standard Display and Basic Digital Phone User Guide
5
FINDING YOUR WAY
In addition to the keys identified in the preceding table, your phone has a Special key
( ¥ ). Depending on how your telephone system is configured, you may need to
press this key before you dial a feature code.
FINDING YOUR WAY
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel Voice Processing Unit. With
the voice mail application, you and other callers can send and receive recorded messages from any station or touch-tone telephone. To use this and other features, each
user (you included) is assigned a “voice mailbox,” which usually corresponds to a
valid extension number. You can, however, have an “unassociated” mailbox that does
not correspond to an extension. Unassociated mailboxes are typically used for agents
or other personnel who don’t have a permanent office.
With your voice mailbox, you can use personal or system greetings to let callers know
if you are out of town, on a call, etc. (see page 39). If a caller reaches your voice mailbox, they can leave a message, hang up, or access an attendant.
In addition, the Voice Mail Administrator can program “group lists” of mailboxes.
With these lists, you can send a message to a group of people by entering one number
instead of everyone’s individual mailbox number.
NOTE: You cannot delete messages that are sent using group lists (see page 30).
6
Axxess Standard Display and Basic Digital Phone User Guide
As you can see, your Standard Display or Basic Digital Phone and Axxess system
come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you
use your phone:
·
Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
·
Many features “time out” if you wait too long before performing the next step. If
this happens, you must hang up and start again.
·
If you hear four fast tones or repeating fast tones, you have pressed an invalid key
combination, tried to select a restricted line, dialed a restricted or invalid number,
dialed too slowly between digits, or waited too long before performing the next
step. Hang up and try again.
·
Some phone models have red/green lamps in the feature keys. Green indicates a
call is ringing, holding, or active on your phone. Red means the call is on another
phone. If the keys only light red, either your phone does not have the green
lamps, or the system is not programmed to support the two lamp colors.
NOTE: Your phone may be programmed to always use red lamps for calls ringing
directly to your phone.
·
The key lamps may be solidly lit or flashing to indicate the status of a call or feature. To avoid confusion, this guide uses different icons to signify that a lamp is
unlit ( CNF ), lit, ( CNF ), or flashing ( CNF ).
·
“Off hook” means that either the handset is lifted or the speakerphone is on
( SPKR is lit). “On hook” indicates that the handset is in the cradle or the speakerphone is off. For example, you must first go “off hook” to make a call, but you
must go “on hook” to end a call.
·
If MSG is lit when using a directory or entering a message, you are in alphanumeric mode, which allows you to enter letters. If MSG is unlit, you are in
numeric mode and can only enter numbers and special characters.
·
Handsfree” mode indicates that a call is connected through the speakerphone
(i.e., you don’t have to lift the handset to speak). While in handsfree mode, you
can make or receive calls.
Axxess Standard Display and Basic Digital Phone User Guide
7
FINDING YOUR WAY
WHAT YOU SEE AND HEAR
FINDING YOUR WAY
ABOUT THIS GUIDE
NOTE: Because the Axxess telephone system is very flexible and programmable, the
procedures for using the features might vary slightly from the descriptions in this guide.
If so, your trainer or System Administrator can tell you how your system differs and how
to use the features.
ALSO: If your telephone system uses a different voice mail system, you will be provided with a separate user guide for that system.
This guide contains instructions for using the Standard Display and Basic Digital
Phones on the Inter-Tel Axxess and voice mail systems. To help you find information
more quickly, this guide is divided into four separate sections, as indicated by the
tabs.
These sections include the following:
·
Finding Your Way: This section provides the map for your phone and this guide.
It includes figures and general information designed to help you find what you
need.
·
Getting Started: If you need to make a call, this is the section for you. It not
only includes basic phone and voice mail information, but it provides instructions
on how to perform everyday tasks, such as answering calls, making calls, accessing voice mail, etc.
·
Moving On: Once you’ve got the basics down, it’s time to move on to the
advanced features. In this section, you’ll learn how to program speed-dial numbers, use remote messaging, define secondary extensions, and access other helpful features.
·
Learning More: This is the place where the answers are. With a Frequently
Asked Question (FAQ) section and additional information about the phone and
voice mail systems, you can perform basic troubleshooting and learn more about
the system.
In addition, this guide contains an index, a list of default feature codes, and a voice
mail flow chart for easy reference.
NOTE: If you need to access information quickly, refer to the Quick Reference Guide
attached to the front of this guide. You can also tear out the pocket guide to keep as a
handy reference for features you are likely to use while away from the office (Remote
Feature Access and Voice Mail).
8
Axxess Standard Display and Basic Digital Phone User Guide
Getting Started
SECTION CONTENTS
PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
GETTING STARTED
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To Pick Up (Reverse Transfer) a Call . . . . . . . . . . . . . . . . . . . . . . . 18
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . 20
Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . 20
Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Mute Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Group Listen Using the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Enhanced Speakerphone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Undeleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Axxess Standard Display and Basic Digital Phone User Guide
9
WELCOME
Now that you know what your Standard Display or Basic Digital Phone can do, it’s
time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.
INITIALIZING YOUR MAILBOX
GETTING STARTED
The first thing you should do is initialize your mailbox. This allows you to:
·
Change the default password number to a personal password
·
Record a name to identify yourself in the company directory
·
Listen to the voice mail introduction
To initialize your mailbox:
1. Dial the voice mail extension number. (You hear the main menu.)
NOTE: If you don’t know what the voice mail extension number is, please check
with your System Administrator.
to identify yourself as a subscriber.
2. Press
3. Enter your mailbox number and default password.
NOTE: Your mailbox number is your default password.
4. If you want a password, enter a new password using digits 0-9 (up to 12 digits).
Then press # . Voice mail plays back your password.
If you do not want to use a password, just press # .
5. Press
# to accept the entry or press 3 to re-enter your password. The system
prompts you to record your directory name.
6. After the tone, record your first and last name. When finished, press # .
7. Do one of the following:
· Press # again to accept the name.
· Press 1 to replay the name you just recorded.
· Press 2 to add to your name.
· Press 3 to erase and re-record your name.
The system then plays a prompt that introduces you to the basic voice mail features.
You can skip this introduction by pressing # , if desired.
10
Axxess Standard Display and Basic Digital Phone User Guide
MAKING AND RECEIVING CALLS
Making and receiving calls is the basic purpose of any phone. With your Standard
Display or Basic Digital Phone, you can make/receive intercom, outside, and emergency calls.
Intercom Calls
Your extension number allows other people to place intercom calls to you, without
dialing any extra codes. And, because every phone in your phone system is assigned
an extension number, you can call other people in your system quickly and easily.
NOTE: Ask your System Administrator for a list of extensions.
To place an intercom call:
1. With or without the handset lifted, dial an extension number.
2. If your call goes through handsfree to a phone’s speaker, speak after you hear a
double tone.
If you hear continuous ringing, wait for the call to be answered.
To place a non-handsfree call that will ring at the other phone until answered:
Press # before dialing the extension number.
To program your phone to always send non-handsfree calls using the Ring Intercom Always feature:
With the handset in the cradle, dial 3 7 7 . The current status is shown.
To leave a message if there is no answer or the phone is busy:
Press MSG . Then hang up or wait for their message center to answer. (See page 24
for more Message options.)
NOTE: This option appears only if the called phone has a voice mailbox.
Axxess Standard Display and Basic Digital Phone User Guide
11
GETTING STARTED
Placing Intercom Calls
GETTING STARTED
If the phone is busy when you place an intercom call, you can do any of the following:
· To stay on the line and wait for the phone to become available: Do not hang up.
After a system timer expires, you hear music until the phone is available. (You
cannot do this if the called phone is in Do-Not-Disturb mode.)
·
To request a callback (queue on to the phone): Press 6 and hang up. When the
phone is available, your phone rings. (To cancel the queue request before the callback, press 6 .)
·
To use the Off-Hook Voice Announce feature (if the called phone is programmed
for it): Do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music or if the phone is in Do-Not-Disturb
mode, your off-hook voice announce call will not go through.) This allows you to
talk to the phone user on his or her handsfree speakerphone, even though the user
already has a call in progress on the handset. This feature is not available if your
phone has the Ring Intercom Always feature enabled.
Receiving Intercom Calls
To receive an intercom call that comes in through your speakerphone:
EITHER, Respond handsfree.
OR, Lift the handset for privacy.
To receive a ringing (non-handsfree) intercom call:
EITHER, Lift the handset for privacy.
OR, Press
SPKR
or
IC
to respond handsfree.
NOTE: You must lift the handset if the caller has the Ring Intercom Always feature
enabled.
To disable your phone’s handsfree answering feature:
With the handset in the cradle, dial 3 1 9 . (Repeat this step if you want to enable
this feature again.)
To redirect a ringing call to another extension or to an outside number:
1. Press
¥ and dial 3 3 1 .
2. Enter the extension or outside number to which you want to redirect the call. See
page 19 for more information.
12
Axxess Standard Display and Basic Digital Phone User Guide
To receive an Off-Hook Voice Announce call (a call through your speaker) while
you are on a call:
When you hear a single tone and see an incoming call display, you can do the following:
·
To accept the call on the speakerphone without ending your current call: When
you hear a double tone, you may talk handsfree with the caller through the speakerphone. (The caller on the handset will be able to hear both you and the party on
the speakerphone.)
·
To block the call from coming through the speaker: Do the following:
IC
b. Press DND to place your phone in Do-Not-Disturb (DND) mode, if desired.
(See page 31 for more information about Do-Not-Disturb mode.)
NOTE: To use this feature, the installer or System Administrator must program your
phone to receive Off-Hook Voice Announce calls.
Outside Calls
With outside calls, you can talk to people who aren’t members of your phone system.
When you make an outside call, however, you must dial any area codes or long distance digits that your telephone company requires.
Placing Outside Calls
To place an outside call:
1. With or without the handset lifted, press
2. Dial the desired number.
OUTGOING
.
NOTE: If you see a request for an account code and hear a single beep, you must
dial an account code before you can place your call (see page 51).
Depending on how your system is programmed, you may be able to use one of the
following methods to select an outgoing line, instead of pressing the OUTGOING key:
·
Dial the Outgoing Call feature code (default is 8).
·
Press an unlit CALL key, if you have one.
·
Press an unlit LINE key, if you have one.
·
Dial a Select Line Group feature code (the defaults are 92001-92208 but may differ depending on the software version).
·
Dial the Automatic Route Selection (ARS) feature code (the default is 92000 but
may differ depending on the software version).
Axxess Standard Display and Basic Digital Phone User Guide
13
GETTING STARTED
a. Press SPKR to allow the incoming intercom call to camp on. The
key flashes, and the call is placed on hold.
To request a callback (queue on to the line) if all outgoing lines are busy when you
try to call out:
When you hear busy signals, press 6 and hang up. When the line is available, your
phone rings.
To cancel the queue request before your phone rings:
Press 6 .
GETTING STARTED
When dialing the number, you can do one of the following:
· Use the speed-dial directory. See page 52.
·
Use the Station Speed-Dial feature. See page 46.
·
Use the System Speed-Dial feature. See page 47.
·
Redial the last number you dialed. See page 19.
Receiving Outside Calls
To receive an outside call:
EITHER, Lift the handset.
OR, Press
ANSWER
.
Depending on how your system is programmed, you may be able to use one of the
following methods instead of pressing ANSWER :
·
Press the flashing CALL key, if you have one.
·
Press the flashing LINE key, if you have one.
To redirect a ringing call to another extension or to an outside number:
1. Press
¥ and dial 3 3 1 .
2. Enter the extension or outside number to which you want to redirect the call. See
page 19 for more information.
Emergency Calls
With the Axxess phone system, you do not have to access an outside line (press
OUTGOING ) to dial an emergency number.
To make an emergency call:
Dial 9 1 1 . A call is automatically placed to the preset emergency number.
14
Axxess Standard Display and Basic Digital Phone User Guide
Call Waiting
If you receive a call while you are already on another call, you will hear a “call waiting” tone and/or you will see a display.
To respond to a waiting call (you hear a single tone and a key is flashing):
· To end the current call: Hang up. The waiting call rings in.
·
To place the current call on hold: Press
answer the waiting call.
·
To have the caller hear Do-Not-Disturb signals: Press
more information about Do-Not-Disturb mode.)
HOLD
. Then press the flashing key to
DND
. (See page 31 for
You can place calls on hold in one of two ways: individual or system.
·
Individual Hold places the call on hold at one phone. It can then be directly
picked up at that phone or it can be picked up at another phone using the Call
Pickup (Reverse Transfer) feature (see page 18).
·
System Hold places the call on hold in the system. You can then pick up the call
at any phone that has a flashing key for the call, including the phone that placed it
on hold.
NOTE: You cannot place intercom calls on system hold.
To place a call on Individual Hold:
1. Press HOLD .
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
¥ and dial 3 3 5 .
2. Hang up or place another call.
To return to a call that is on hold:
Lift the handset and press the flashing key.
Axxess Standard Display and Basic Digital Phone User Guide
15
GETTING STARTED
PLACING CALLS ON HOLD
PLACING CONFERENCE CALLS
With the Conference feature, you can establish a conference call with up to three
intercom and/or outside parties (four, including you).
GETTING STARTED
To place a conference call:
1. While on the first call, press CNF to put the call on hold.
2. Place another intercom or outside call.
3. Press CNF to place the call on hold. (If necessary, repeat this step to place one
more call on hold.)
4. Press CNF to join all of the calls together in the conference.
During the conference call, you can do the following:
· To place the conference on hold: Press HOLD . This places the conference on
hold without disconnecting the parties. To return to the conference, press CNF .
·
To drop out of the conference: Press CNF and hang up. This removes your
phone from the conference, but leaves the other parties connected.
·
To add additional parties to the conference: Do the following:
a. Press
CNF
. This leaves the conference parties connected.
b. Place a call to the party to be added to the conference.
c. Press
16
CNF
twice to put yourself and the new party into the conference
·
To end the conference and place all parties on individual hold: Press CNF and
then press HOLD to place all of the parties on individual hold. You can then
speak to one party at a time by pressing HOLD or a flashing key.
·
To mute your microphone: Press MUTE . This turns your microphone on or off
during the conference. If mute is enabled, you can hear the conferenced parties,
but they cannot hear you.
·
To transfer the conference to another extension or to voice mail: Press TRANSFER
and dial the desired extension number. Then hang up when you are ready to complete the transfer.
Axxess Standard Display and Basic Digital Phone User Guide
TRANSFERRING CALLS
Although transferring calls is considered a basic function of a phone, your Standard
Display or Basic Digital Phone has many advanced options for this feature. With your
phone, you can transfer to another extension, voice mail, or even an outside line.
To Another Extension
1. EITHER, Press
OR, Press
.
and dial
TRANSFER
¥
3
4
6
to place the call on hold at the other phone.
2. Dial the desired extension number.
3. Wait for an answer, announce the call, and then hang up.
NOTE: If you are receiving a transferred call and the Transfer-To-Connect option is
enabled for your phone, you are automatically connected to the transferred caller once
the transferring party hangs up. If this option is disabled, you must press a CALL key
to answer the transferred call.
To Voice Mail
1. Press
.
2. Dial the voice mail extension number.
3. EITHER, Dial the desired mailbox number and hang up.
OR, Hang up to send the call to the voice mail menu (so that the caller can select
the mailbox number).
TRANSFER
To an Outside Number
1. Press
TRANSFER
.
2. Select an outgoing line and dial the desired telephone number.
3. Wait for an answer, announce the call, and then hang up.
If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller.
Axxess Standard Display and Basic Digital Phone User Guide
17
GETTING STARTED
If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller.
To Pick Up (Reverse Transfer) a Call
1. Lift the handset and dial 4 .
2. Dial the extension or hunt group number where the call is ringing or holding.
(See page 58 for more information about hunt groups.)
NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at
any station in a hunt group by dialing the hunt group’s extension number (available in
versions 5.2 and higher).
FORWARDING CALLS
GETTING STARTED
With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell
phone), or you can redirect calls to a voice mail or other extension.
Manual Call Forwarding
Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your phone is programmed to
allow this.
To forward calls:
1. Press FWD or enter one of the following feature codes:
· 3 5 5 (Call Forward All Calls): All incoming calls are forwarded without ringing at your phone.
·
3
5
6 (Call Forward If No Answer): All incoming calls are forwarded if
they are not answered before a timer expires.
NOTE: You cannot adjust this timer. Only the installer or System Administrator can.
·
(Call Forward If Busy): When your phone is busy, all incoming
calls are forwarded without ringing at your phone.
·
(Call Forward If No Answer or Busy): All incoming calls are forwarded if your phone is busy or if you do not answer, as described above.
3
3
5
5
7
8
2. Do one of the following:
·
To forward to an outside telephone number: Select an outgoing line and dial
a telephone number.
·
To forward to an extension number: Dial the extension number.
·
To forward to your message center: Press
MSG
.
To cancel any call forward request:
Press FWD and then SPKR .
18
Axxess Standard Display and Basic Digital Phone User Guide
Redirect Call
NOTE: This feature is available only with versions 5.3 and higher Axxess software.
The Redirect Call feature allows you to forward any call that is ringing on your phone
without having to answer the call.
NOTE: You cannot redirect calls to an extension that is in Do-Not-Disturb or to a
restricted outside number.
Automatic System Forwarding
Automatic System Forwarding allows your System Administrator to route calls based
on the type of call and the status of your telephone. Although you cannot program the
path of a system forward, you can enable or disable this feature on your phone.
To enable or disable System Forwarding:
Dial 3 5 4 .
REDIALING A NUMBER
In an ideal world, someone will always answer the phone when you call. But, because
you will occasionally receive a busy signal or no answer, it’s nice to have the Redial
feature. Although most phones redial the last number dialed, your System Administrator can program your phone to redial the last number saved.
To use the Last Number Dialed feature (if enabled):
With or without the handset lifted, press REDIAL . A line is selected automatically, and
the number is dialed.
To use the Last Number Saved feature (if enabled):
· To save the last number dialed: While the phone is idle or while listening to intercom dial tone, press REDIAL .
·
To redial the saved number: While on a call or after selecting a line, press
REDIAL . A line is selected automatically, and the number is dialed
Axxess Standard Display and Basic Digital Phone User Guide
19
GETTING STARTED
To redirect a call to an extension number:
1. Press
¥ and dial 3 3 1 .
2. Dial the extension number.
To redirect a call to an outside telephone number:
1. Press
¥ and dial 3 3 1 .
2. Enter the outside telephone number.
DISPLAYING INFORMATION ON YOUR PHONE
Your Standard Display Phone has two lines of display where you can view information, such as the date and time or the outside party’s name/number.
NOTE: These options do not apply to the Basic Digital Phone.
Date, Time, Name, and Extension Number
You can temporarily display the system date and time, your user name, and your
extension number at any time.
GETTING STARTED
To show the date and time display (while on a call, in Do-Not-Disturb, etc.):
Press ¥ and dial 3 0 0 .
Outside Party’s Name
NOTE: This feature is available only in versions 4.4 and higher Axxess software.
If you are currently connected to an outside caller with Caller ID, you can toggle
between displaying the caller’s name and number.
To show the outside party’s name:
Press ¥ and dial 3 7 9 .
NOTE: If there is no outside party name available, the display shows CANNOT
ACCESS FEATURE.
20
Axxess Standard Display and Basic Digital Phone User Guide
USING A HEADSET
With an electret headset, you can talk on the phone handsfree, without using your
speaker and microphone.
NOTE: If your headset has a power-saver mode, make sure the System Administrator
has the Headset Connect Tone flag enabled in the telephone system. If this flag is not
enabled, you may miss the first few seconds of incoming calls.
NOTE: If using a headset, press
SPKR
Axxess Standard Display and Basic Digital Phone User Guide
to connect and disconnect calls.
21
GETTING STARTED
To connect a headset:
1. Unplug the coiled handset cord from the base of the phone. (Leave the handset in
the cradle.)
2. Insert the headset plug into the vacant handset jack.
3. While on hook, enter the Headset On feature code ( 3 1 5 ) or the Headset
On/Off feature code ( 3 1 7 ). The display shows HEADSET MODE ON.
To disconnect a headset:
1. Unplug the headset cord from the base of the phone.
2. Plug the coiled handset cord into the vacant jack.
3. While on hook, enter the Headset Off feature code ( 3 1 6 ) or the Headset
On/Off feature code ( 3 1 7 ). The display shows HEADSET MODE OFF.
USING THE SPEAKER AND MICROPHONE
If you are not using a headset, you can talk handsfree using your speaker and microphone. You can also use the speakerphone for on-hook dialing, call monitoring, and
background music.
Mute Key
To mute the microphone so that you can hear the other party but they cannot
hear you (this does not put them on hold):
Press MUTE .
GETTING STARTED
To return to the call:
Press MUTE .
Group Listen Using the Speaker
With the Group Listen feature, you can transmit a conversation over the speaker while
you use the handset or headset to continue speaking. This allows other people to hear
the caller while the caller can only hear you.
NOTE: You cannot use this feature on a handsfree call. You must be on a call using
the handset or a headset before entering the feature code.
To turn the group listen feature on or off during a call:
Press ¥ and dial 3 1 2 . You hear a confirmation tone (the other party does
not hear this tone).
NOTE: If you are using the handset, the
SPKR
key lamp will remain unlit, even
though the speaker is on. This allows you to place the call into handsfree mode at any
time during the call by pressing SPKR and hanging up. If you are using a headset,
however, the SPKR key lamp is lit. Pressing SPKR will disconnect the call.
22
Axxess Standard Display and Basic Digital Phone User Guide
Enhanced Speakerphone Mode
The Enhanced Speakerphone Mode improves transmission quality while on a speakerphone call over a limited volume level range (typically the range is 1 to 3).
NOTE: To use this feature, the System Administrator or installer must program your
phone for Enhanced Speakerphone Mode.
To enable enhanced speakerphone mode while on a call:
EITHER, Press ¥ and then SPKR .
OR, Press ¥ and dial
mode when you end the call.
3
1
0
. The speakerphone will return to standard
NOTE: Two Display Phones cannot be in enhanced mode while on a call together;
one phone must be off hook to allow the other phone to enter enhanced speakerphone
mode. Also, on some long-distance calls, the outside party may hear his or her own
echo when speaking to a Digital Phone. If the amount of echo is objectionable, do not
use the Enhanced Speakerphone Mode.
USING THE MESSAGE KEY
In today’s busy world, it’s almost guaranteed that you will call someone that is on
another call, does not answer, or is in Do-Not-Disturb (DND). But, with the MSG
key, you can let the other person know you called.
When you leave a message, you can:
·
Have the called party return your call. When the party you called responds to
the message indication, a call is automatically placed to your phone.
·
Leave a message with the called party’s message center (which can be a person or voice mail). When the party you called responds to the message, a call is
automatically placed to his or her message center instead of your phone.
To indicate that a message is waiting, your phone’s
play shows the number of waiting messages.
MSG
key flashes, and the dis-
NOTE: Because single-line set users don’t have a
MSG
key, users will hear six short
tones after lifting the handset or pressing the hookswitch when a message is left.
Axxess Standard Display and Basic Digital Phone User Guide
23
GETTING STARTED
There will be about one second of white noise while the speakerphone circuitry is calibrated to the call. (Both parties should avoid speaking during this white noise.) If the
speakerphone cannot be calibrated correctly, displays show CANNOT ENABLE
ENHANCED MODE.
Leaving Messages
GETTING STARTED
To leave a message while on an intercom call:
1. Press MSG .
2. Hang up or wait for the message center to answer.
To leave a message without placing an intercom call:
1. Press 3 6 7 .
2. Dial the desired extension number.
To cancel a message that you left at another phone:
1. Press 3 6 6 .
2. Dial the extension number of the phone where you left the message.
Retrieving Messages
To retrieve a message (MSG key is flashing):
Lift the handset and press MSG . A call is automatically placed to the phone or message center that left the message. (See the following section for information about
entering your mailbox.)
To select the message you want to answer first (display phones only):
1. With the handset in the cradle, press MSG
repeatedly to view your waiting
messages.
2. When the desired message is displayed, press # or lift the handset for privacy
and then press # to respond.
To cancel a waiting message with a display phone:
1. Press MSG repeatedly to view your waiting messages.
2. Press
to cancel the desired message when it is displayed.
To cancel a waiting message with a non-display phone:
While on hook, press
24
3
6
8
.
Axxess Standard Display and Basic Digital Phone User Guide
ENTERING YOUR MAILBOX
If you’ve got a message waiting in your mailbox, you must access your voice mailbox
to retrieve it.
TIP: Generally speaking, pressing # during any voice mail operation will advance you
to the next step. For example, when leaving a voice mail message for another voice
mail user, you can press # to skip the person’s introductory message and proceed
directly to the recording phase. Similarly, while listening to messages, you can press #
to skip the system-generated voice prompts and proceed directly to the playback
phase. You can also press
to Cancel or return to the Previous Menu at any menu
level.
·
Mailbox almost full or full: If your mailbox is full, no new messages can be
received until you delete waiting or saved messages.
·
Message count: The system tells you how many messages are waiting to be
heard, if any, and how many are priority messages.
·
Remote Messaging: The system will indicate whether primary or alternate
Remote Messaging is selected when the Remote Messaging feature is enabled (se
page 55). It will also alert you if a programming error has been detected and/or if
it encountered busy system resources when attempting to place a Remote Messaging call.
NOTE: All of the menu options used for voice mail features are presented as numeric
entries in the following instructions. You can, however, access these options using the
menu selection keys beside the display.
To enter your mailbox:
1. Dial the voice mail extension number. (You hear the main menu.)
2. During or after the greeting, press
to identify yourself as a subscriber.
3. Enter your mailbox number and your personal password (if programmed). Then
press # .
NOTE: If you do not have a password, just press
#
. See page 41 for information
on programming passwords.
Axxess Standard Display and Basic Digital Phone User Guide
25
GETTING STARTED
When you enter your mailbox, the system may play one of the following messages:
USING VOICE MAIL MESSAGES
Once you’ve entered your mailbox, the system will tell you how many new and saved
messages you have. You can then listen to messages, delete messages, save messages,
etc.
Listening to Messages
To listen to messages:
1. Enter your mailbox as described on page 25.
2. EITHER, Press 1 to listen to your new messages.
OR, Press 3 to listen to your saved messages.
GETTING STARTED
3. While you are listening to a message, you can use the following options:
· Press # to skip to the end of the recording.
· Press 1 to back up.
· Press 2 to pause. Then press any key to continue.
· Press 3 to skip ahead.
· Press 4 to lower the volume.
· Press 5 to play the message envelope.
· Press 6 to raise the volume.
· Press 7 to save the new message in your mailbox.
· Press 9 to delete the message from your mailbox.
4. When the message has finished playing, you have the following options:
· Press 1 to replay the message from the beginning.
·
Press 2 to reply to the message. If you are using version 5.1 or higher software, you have the following options (earlier versions only leave voice mail
messages):
— Press
1
to leave a voice mail message for the caller.
If the caller had a mailbox number, it will ask you to verify the destination by pressing # .
If the number was not associated with a mailbox, it will ask you to enter
a mailbox number.
If the message was from an outside caller, you cannot leave a voice mail
message.
26
Axxess Standard Display and Basic Digital Phone User Guide
— Press 2 to make a return call. Your call will be transferred automatically to the caller’s extension or telephone number, if available.
If the extension number is not available, you will have the option of
leaving voice mail.
If the telephone number is not available, you cannot reply to the message.
·
Press 3 to forward a copy of the message to another subscriber. If you want
to include an introduction, press 1 . If not, press # to forward the message
without additional comments.
·
Press
·
Press 5 to play the introductory message envelope (see page 41 for information on envelope options).
·
Press
6
to listen to the next message.
·
Press
7
to save the new message in your mailbox.
·
Press
9
to delete the message from your mailbox.
4
to listen to the previous message.
Axxess Standard Display and Basic Digital Phone User Guide
27
GETTING STARTED
5. Hang up.
Undeleting Messages
NOTE: This feature is available only in versions 5.1 and higher Axxess software.
If you accidently delete a voice mail message, you can retrieve it within a specific
time frame (programmed by your System Administrator). Any retrieved messages are
then restored to your saved-message queue. Messages that are not undeleted within
the programmed time (up to 24 hours) are automatically erased.
GETTING STARTED
To recover deleted messages:
1. Enter your mailbox as described on page 25.
2. Press 5 for Message Options.
3. Press 2 to access undelete options. Your options are:
· Press 1 to listen to your deleted messages and choose which ones to delete
or recover. After each message you can:
— Press
1
to replay the message.
— Press
2
to reply to the message.
— Press
3
to forward the message to another mailbox.
— Press
4
to listen to the previous message.
— Press
5
to play the message envelope.
— Press
6
to listen to the next message.
— Press
7
to recover the message.
— Press
9
to purge the message from your mailbox.
·
Press 2 to recover all of your deleted messages and store them as saved
messages.
·
Press
3
to erase all of your deleted messages.
4. Hang up.
28
Axxess Standard Display and Basic Digital Phone User Guide
Sending Messages
To send a message:
1. Enter your mailbox as described on page 25.
2. Press 2 .
3. Dial the desired mailbox number or group list number.
4. Press # to accept the subscriber’s name.
5. Record your message after the tone. While recording, you have the following
options:
· Press 2 to pause while recording. Then press any key to continue.
·
Press
3
to erase and re-record your message.
to access the following options.
to send the message and return to the voice mail options.
#
·
Press
#
·
Press
1
to replay your message.
·
Press
2
to add to your message.
·
Press
3
to erase and re-record your message.
·
Press
to use the special delivery options. You can then use one or more
of the following options:
9
— Press 1 to mark the message “private.” (This prevents the recipient
from forwarding it to other subscribers.)
— Press 2 to mark the message “certified.” (When the recipient listens to
the message, you will receive a receipt notice.)
— Press 3 to mark the message “priority.” (This will place your message
ahead of all other waiting messages in the receiving mailbox.)
— Press
to cancel delivery options.
— Press
to deliver the message. (If you want to mark the message certified, private, and/or priority, you must do so before completing this
step.) You may choose either of the following options:
#
•
Press # and enter another mailbox number to send the message to
another destination.
•
Press
to exit and return to voice mail options.
7. Hang up.
Axxess Standard Display and Basic Digital Phone User Guide
29
GETTING STARTED
6. When finished recording, hang up or press
Canceling Unheard Messages
NOTE: This feature is available only in versions 5.1 and higher Axxess software.
You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists.
GETTING STARTED
To cancel unheard messages:
1. Enter your mailbox as described on page 25.
2. While listening to the voice mail main menu, press 5 for Message Options.
3. Press 1 .
4. When prompted, enter the number of the mailbox containing the unheard message.
5. Press # to confirm the mailbox you are selecting. Voice mail will tell you how
many messages you have waiting at the mailbox and play them for you. After
each message, you can:
· Press 1 to replay the message.
·
Press
2
to add to the message.
·
Press
3
to forward the message to another mailbox.
·
Press
4
to listen to the previous message.
·
Press
5
to play the message envelope.
·
Press
6
to listen to the next message.
·
Press
7
to save the message in your mailbox.
·
Press
9
to delete the message.
6. Hang up.
30
Axxess Standard Display and Basic Digital Phone User Guide
USING DO-NOT-DISTURB MODE
If you are away from your desk, or if you do not want to be disturbed, you can use the
Do-Not-Disturb (DND) feature. This halts all pages and calls to your phone, except
queue callbacks, recalls, and direct ring-in calls. When other users call your phone,
they hear a repeating signal of four fast tones and, if they have a display phone, see
the DND message you have selected.
Your telephone system can have up to 20 different DND messages, each of which can
be changed by the System Administrator, installer, or programmer. Your trainer or
System Administrator will give you a list of the programmed DND messages. For
convenience, you should update the following default list:
NEW MESSAGE
DEFAULT MESSAGE
01
DO-NOT-DISTURB
11
OUT OF TOWN ’TIL
02
LEAVE A MESSAGE
12
OUT OF OFFICE
03
IN MEETING UNTIL
13
OUT UNTIL
04
IN MEETING
14
WITH A CLIENT
05
ON VACATION ’TIL
15
WITH A GUEST
06
ON VACATION
16
UNAVAILABLE
07
CALL ME AT
17
IN CONFERENCE
08
AT THE DOCTOR
18
AWAY FROM DESK
09
ON A TRIP
19
GONE HOME
10
ON BREAK
20
OUT TO LUNCH
NEW MESSAGE
Because the system DND message only uses one line of your display, you can enter a
second line of text, up to 16 characters. For example, if you select 03 (IN MEETING
UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers
with a display phone will then see, “IN MEETING UNTIL 3:30.”
Axxess Standard Display and Basic Digital Phone User Guide
31
GETTING STARTED
DEFAULT MESSAGE
To enable Do-Not-Disturb:
1. Press DND .
2. EITHER, Dial the two-digit number corresponding to the message you want to
use.
OR, Press the high or low end of the Volume key (
) to scroll through the
messages (display phones only).
3. If desired, customize the second display line by dialing the desired numbers or
GETTING STARTED
letters as described below:
· Remain in numeric mode (MSG key unlit): Press the keypad keys to dial the
desired numbers. Press # for a hyphen (-),
for a colon (:), FWD to
leave a space, or MUTE to backspace.
· Change to alphanumeric mode (MSG key lit): Press MSG and then press
the keypad keys to enter the desired characters. (Refer to the chart below.)
The number of times a key is pressed determines which character is entered.
For example, 33377744432999 enters “FRIDAY.” When adjoining characters are located under the same key, press FWD once to advance to the next
character. For example, 6 FWD 666 FWD 6632999 enters “MONDAY.”
(Note that letters correspond to the letters printed on the keys.) Press FWD
twice to leave a space or press MUTE if you need to backspace.
4. Press SPKR or lift and replace the handset.
To cancel Do-Not-Disturb mode:
Press DND .
NUMBER OF TIMES KEY IS PRESSED
5
6
)
1
A
I
U
E
O
C
'
2
KA
KI
KU
KE
KO
i
F
!
3
SA
SHI
SU
SE
SO
u
I
*
4
TA
CHI
TSU
TE
TO
e
L
# or /*
5
NA
NI
NU
NE
NO
o
O
Ñ or #*
6
HA
HI
FU
HE
HO
tsu
Q
R
S
7
MA
MI
MU
ME
MO
ya
T
U
V
?
8
YA
YU
YO
.
,
yu
9
W
X
Y
Z
9
RA
RI
RU
RE
RO
yo
0
@
:
.
,
0
WA
WO
N
pa
ba
long
KEY
1
2
3
1
-
&
(
2
A
B
3
D
E
4
G
H
5
J
K
6
M
N
7
P
8
4
7
8
9
10
11
JAPANESE CHARACTERS**
ENGLISH CHARACTERS
a
*The character available depends on the software version.
**The Japanese characters are only available if the Multilingual feature is enabled.
32
Axxess Standard Display and Basic Digital Phone User Guide
USING REMINDER MESSAGES
Never be late for a meeting again! With reminder messages, you can program your
phone, up to 24 hours in advance, to alert you at a specified time. At the programmed
time, the reminder message signals you with eight short tones, and your display
shows the message. If you are on a call, you still hear the tones, and the message displays for ten seconds. Then the display returns after you hang up. (Reminder displays
interrupt, but do not affect, programming.)
DEFAULT MESSAGE
NEW MESSAGE
DEFAULT MESSAGE
01 MEETING
11 CALL ENGINEERING
02 STAFF MEETING
12 CALL MARKETING
03 SALES MEETING
13 CALL ACCOUNTING
04 CANCEL MEETING
14 CANCEL DND
05 APPOINTMENT
15 CANCEL CALL FWD
06 PLACE CALL
16 TAKE MEDICATION
07 CALL CLIENT
17 MAKE RESERVATION
08 CALL CUSTOMER
18 REVIEW SCHEDULE
09 CALL HOME
19 LUNCH
10 CALL CORPORATE
20 REMINDER
Axxess Standard Display and Basic Digital Phone User Guide
NEW MESSAGE
33
GETTING STARTED
Your phone system can have up to 20 different Reminder messages, each of which
can be changed by the System Administrator, installer, or programmer. Your trainer or
System Administrator will give you a list of Reminder Messages for your system. For
convenience, you should update the following default list:
To request a reminder message:
1. With the handset in the cradle, dial 3 0 5 .
2. EITHER, Dial the desired two-digit number for the message that you want.
OR, Press the high or low end of the Volume key (
) to scroll through the
messages (display phones only).
3. While the desired message is displayed, press # .
4. Enter the time you wish to receive the message in hours and minutes. For exam-
ple, 0900 = 9:00. If you dial three digits, such as 900 for 9:00, press
#
.
NOTE: If your system is set for 24-hour format, you must enter the time appropriately (e.g., 1400 = 2:00PM).
GETTING STARTED
If your system is set for 12-hour display format, press
1
for AM or
2
for PM.
To cancel all reminder message requests before they signal you:
With the handset in the cradle, dial 3 0 6 .
To clear a received reminder message (you hear eight short tones and see a
reminder message display):
With the handset in the cradle, press .
34
Axxess Standard Display and Basic Digital Phone User Guide
Moving On
SECTION CONTENTS
PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Enabling Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . 49
Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Programming Secondary Extension Keys . . . . . . . . . . . . . . . . . . . . . . . 50
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
MOVING ON
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . 55
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 58
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
WELCOME
Now that you’ve mastered the basics, it’s time to move on to the advanced features. In
this section, you’ll learn how to program your phone, use directories, access your
voice mailbox remotely, and perform various other functions.
Axxess Standard Display and Basic Digital Phone User Guide
35
SETTING PREFERENCES
Your phone and voice mailbox are automatically set to specific defaults. You can,
however, configure many of these settings at any time.
Phone Configuration
Customizable features on your phone include changing volume levels, enabling background music, selecting a ring tone, and others.
Changing Volume Levels
The Axxess system has eight volume settings: handset intercom, handset outside call,
speakerphone intercom, speakerphone outside call, background music, ringing, handset intercom dial tone, and speakerphone intercom dial tone.
NOTE: To change each of these levels, you must be using that feature. For example, if
you want to change the speakerphone level for an intercom call, you must be on a
handsfree intercom call.
To change a volume level:
Press the high or low end of the Volume key (
volume.
) to increase or decrease the
To save your change:
Press both ends of the Volume key at the same time.
MOVING ON
Selecting a Ring Tone
The ability to change your ring tone is helpful in close-quartered environments. If
your ring tone is unique, you can quickly identify when a call is ringing on your
phone.
To select the type of ring tone for your phone:
1. With the handset in the cradle, dial 3 9 8 .
2. Do one of the following to select your ring tone:
· Press 0 for no ringing.
·
Press the high or low end of the Volume key (
desired tone.
·
Dial 1-9 to select a specific tone.
3. When you hear the tone you want, press
#
or the
SPKR
) to scroll to the
key or lift and replace
the handset.
36
Axxess Standard Display and Basic Digital Phone User Guide
Enabling Background Music
If your telephone system is equipped with a music source, you can listen to music
through your speaker.
To enable or disable background music:
Dial 3 1 3 (or press the BGM key, if your phone has one).
Changing Keymaps
Keymaps identify where feature keys appear on your phone. While all phones are programmed with a standard keymap, some phones have alternate keymaps (ask your
System Administrator). If you have an alternate keymap, you can switch between the
keymaps by dialing a specific feature code.
To switch between keymaps when your phone is idle:
With the handset in the cradle, dial 3 9 9 .
To switch between keymaps during a call:
Press ¥ and dial 3 9 9 .
Enabling Automatic Call Answer
The Automatic Call Answer feature determines whether or not you are automatically
connected to a caller when you lift the handset (or press SPKR ). If this feature is
enabled, you are automatically connected when you go off hook. If it is disabled, you
must first lift the handset (or press SPKR ) and then press the flashing key.
MOVING ON
To enable/disable this feature for ringing outside calls:
With the handset in the cradle, dial 3 6 0 .
To enable/disable this feature for ringing (non-handsfree) intercom calls:
With the handset in the cradle, dial 3 6 1 .
Axxess Standard Display and Basic Digital Phone User Guide
37
Changing the Language
When your phone system is installed, the System Administrator can choose two of
four different languages (American English, British English, Japanese, or Spanish) as
the Primary and Secondary Language. You can then change the display and voice
mail prompts on your phone by toggling between the Primary and Secondary Language. For example, if the system’s Primary Language is American English, and your
phone is programmed for the Primary Language, all displays appear in American
English, and your voice mail prompts are played in American English (unless
changed, as outlined below). If the Secondary Language is Japanese, and your phone
is programmed for the Secondary Language, all displays appear in Japanese (Katakana) characters, and your voice mail prompts are played in Japanese.
NOTE: You can only use the Secondary Language voice mail prompts if they are
loaded on the system. By default, all phones are set for the Primary Language. See
your System Administrator to determine what languages are programmed for your
phone system.
You can also program messages using English/Spanish or Japanese characters, or a
combination of both (see page 53 for a list of characters). In displayed lists, such as
directories, the English/Spanish characters are alphabetized before the Japanese characters. Therefore, Japanese names appear after the English/Spanish names.
MOVING ON
To change the assigned language for your phone:
Dial 3 0 1 to change between your system’s Primary and Secondary languages,
as desired. Your display shows the current language.
Returning to Default Operation
You can return your phone to default levels at any time. This feature returns volumes
to default levels; cancels Do-Not-Disturb, manual call forwarding, background music,
and queue requests; and restores handsfree mode, pages, hunt group calls, and system
forwarding all at once.
To return your phone to default:
Dial 3 9 4 .
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Axxess Standard Display and Basic Digital Phone User Guide
Voice Mail Options
Your voice mailbox contains personal options that allow you to customize your personal greetings, directory name, password, etc.
NOTE: You cannot change your personal options until you have initialized your mailbox (see page 10).
Recording Your Personal Greetings
You can store two different personal greetings in your voice mailbox: a primary and
an alternate. You can then select which greeting you want played when a caller
reaches your voice mailbox. Because the purpose of this greeting is to tell callers why
they have reached your voice mailbox, you should include the following information:
· Whether or not you are in the office and where you can be reached.
· When you will be returning calls.
· For callers who do not wish to leave a message, how to exit. (They can press 0 to
return to the operator.)
The following are some sample greetings to help you plan your message:
· Primary Greeting: Hello, this is __________. I am either on another line or
away from my desk and cannot take your call at this time. If you need to speak to
someone immediately, please dial zero now. Otherwise, please leave a detailed
message and I will return your call as soon as possible. Thank you.
Axxess Standard Display and Basic Digital Phone User Guide
39
MOVING ON
· Alternate Greeting: Hello, this is __________. I will be away from the office
from day/date until day/date. If you need to speak to someone immediately,
please dial zero now. Otherwise, please leave a detailed message, and I will
return your call when I return. Thank you.
To change your personal greeting:
1. Enter your mailbox as described on page 25.
2. Press 4 to select the Personal Options Menu.
3. Press 1 .
4. Do one of the following:
· Press 1 to record and/or enable your primary greeting.
· Press 2 to record and/or enable your alternate greeting.
· Press 3 to enable the system default mailbox greeting.
5. If you pressed 3 , continue to the next step.
If you pressed 1 or 2 , the current greeting is played (if one exists). You can
then do one of the following:
· Press
· Press
· Press
· Press
· Press
6. Hang up.
#
1
2
3
to accept the greeting.
to replay the greeting.
to add to the greeting.
to erase and re-record the greeting.
to exit without changing your greeting.
Recording Your Voice Mail Directory Name
Your recorded name is used to identify you in the voice mail directory and to verify
your mailbox number when messages are addressed to you.
MOVING ON
To change your directory name:
1. Enter your mailbox as described on page 25.
2. Press 4 to select the Personal Options Menu.
3. Press 2 . Your current name is played. (Press 1 to replay your recorded name.)
4. Press 3 to erase and re-record your name.
5. When you hear a tone, record your first and last name, then press # .
6. Do one of the following:
· Press # again to accept your recorded name.
· Press 1 to replay your recorded name.
· Press 2 to add to your name.
· Press 3 to erase and re-record your name.
7. Hang up.
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Axxess Standard Display and Basic Digital Phone User Guide
Changing Your Mailbox Password
Your password prevents unauthorized access to your mailbox.
To change your password:
1. Enter your mailbox as described on page 25.
2. Press 4 to select the Personal Options Menu.
3. Press 3 .
4. If you want to have a password, enter a new password, using up to 12 digits.
If you do not want to use a password, skip this step.
5. Press
6. Press
. Voice mail plays back your password if you entered one.
to accept the password as entered or press 3 to erase and re-enter your
password.
7. Hang up.
#
#
Changing the Voice Mail Message Envelope
Whenever you receive a voice mail message, voice mail first plays an “envelope” that
can include the time and date the message was left, the source of the message, and/or
the message length. By default, the envelope contains all of this information, but you
can change your envelope, as described below.
Axxess Standard Display and Basic Digital Phone User Guide
41
MOVING ON
To change your message envelope:
1. Enter your mailbox as described on page 25.
2. Press 4 to select the Personal Options Menu.
3. Press 4 again. You can then do any of the following:
· Press 1 to enable or disable the time/date option.
· Press 2 to enable or disable the message source option.
· Press 3 to enable or disable the message length option.
· Press 4 to enable all options.
· Press 5 to disable the entire envelope.
· Press # to accept the envelope.
· Press
to return to the Personal Options menu without changing the envelope.
4. Hang up.
Changing the Call Screening Transfer Method
NOTE: The Call Screening feature is available only if it is enabled for your mailbox
(ask your System Administrator).
Depending on the Transfer Method you select, transferred calls from voice mail may
be unannounced (as usual), or one of the following may occur:
· “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks
the caller to record his or her name. When you answer, you hear, “You have a call
from (caller’s name).”
· “Screened” Calls: Before voice mail transfers a call to you, a prompt asks the
caller to record his or her name. When you answer, you hear, “You have a call
from (caller’s name).” You can choose whether or not to accept the call (see
page 52).
To change your Transfer Method (if allowed):
1. Enter your mailbox as described on page 25.
2. Press 4 to select the Personal Options Menu.
3. If using version 5.0 or earlier, skip this step.
If using version 5.1 or higher software, press 9 for More Options.
5 . The system tells you what your current Transfer Method is. You can
then select the desired Transfer Method, as follows:
· Press 1 to select unannounced transfers.
MOVING ON
4. Press
·
Press
2
to select screened transfers.
·
Press
3
to select announce only transfers.
·
Press
return to the Personal Options menu without making changes.
5. Hang up.
42
Axxess Standard Display and Basic Digital Phone User Guide
Programming a Fax Destination
NOTE: This feature is available only in versions 5.1 and higher Axxess software.
With the Inter-Tel Voice Processing Unit, callers can use your mailbox to send you a
fax. To use this feature, you must specify the destination fax number.
To change your Fax Destination Number:
1. Enter your mailbox as described on page 25.
2. Press 4 to select the Personal Options Menu.
3. Press 9 for More Options.
4. Press 1 .
5. Enter the number of your fax destination, followed by
6. EITHER, Press # to accept the number.
OR, Press 3 to erase and re-enter the number.
#
.
7. Hang up.
Changing the Message Search Order
NOTE: This feature is available only in versions 5.2 and higher Axxess software.
When more than one message is left in your voice mailbox, you can change the order
in which you retrieve your messages, based on the date and time they were received.
·
Press
·
Press
2
to retrieve the latest-received messages first (Last In/First Out).
to return to the Personal Options menu without making changes.
6. Hang up.
Axxess Standard Display and Basic Digital Phone User Guide
43
MOVING ON
To change the listening order of your messages:
1. Enter your mailbox as described on page 25.
2. Press 4 to select the Personal Options Menu.
3. Press 9 for More Options.
4. Press 2 for the Message Search Order.
5. Press 1 to change the search order for new messages or press 2 to change the
search order for saved messages. You have the following options:
· Press 1 to retrieve the earliest-received messages first (First In/First Out).
Programming Remote Messaging
NOTE: Your installer or System Administrator must enable this feature on your voice
mailbox.
With Remote Messaging, you can program the Voice Processing Unit (voice mail) to
call you when your mailbox receives new messages. Using a “cascade” (a series of up
to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).
Because your mailbox can have a Primary and an Alternate cascade of numbers, you
can program a cascade to be used during specific days and times. For example, if you
want to be paged when you receive a message from 5-10 PM on weekdays, you can
set up a Primary cascade. If you also want to receive pages for messages marked “priority” on the weekends, you could set your Alternate cascade for all day on Saturdays
and Sundays.
NOTE: If for some reason voice mail is not able to use your remote notification, your
MOVING ON
mailbox will receive a message stating that notification could not be completed.
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Axxess Standard Display and Basic Digital Phone User Guide
To set up remote messaging:
1. Enter your mailbox as described on page 25.
2. If using version 5.0 or earlier software, skip this step.
If using version 5.1 or higher software, press 4 to select the Personal Options
Menu.
3. Press
5
.
NOTE: This option is not available if you do not have Remote Messaging enabled.
4. Press 1 to set up a Primary cascade or press
5. Do one of the following.
·
2
to set up an Alternate cascade.
To program a cascade level: Press 1 and enter the number of the level you
wish to program (1-9). You then have the following options:
— To enable or disable the cascade level: Press 1 . (You cannot enable the
level until a notification number is programmed.)
— To set up or change an extension or telephone number: Press 2 . Then
press 1 for an extension number or press 2 for an outside number.
Then enter the number.
— To set up or change a pager number: Press
·
3
. Then enter the number.
NOTE: For 24-hour notification, program the starting and ending times to be
the same.
·
To set up the days of the week for notification: Press
of the following:
— Press
1
for Monday-Friday.
— Press
2
for all days.
3
. Then select one
— Press 3 to select individual days. You are prompted to press digits 1-7
which correspond to the days Sunday through Saturday.
·
To select all or priority-only message notification: Press
1 for all messages or 2 for priority messages only.
6. Either select another option, as described above, or press
#
4
. Then press
to save the settings
and exit.
Axxess Standard Display and Basic Digital Phone User Guide
45
MOVING ON
To set up time of day for notification: Press 2 . Then enter the time you
want the message notification to start and stop. Enter the times with two digits for the hour and two digits for the minutes (e.g., 0900 = 9:00). If entering
the time in 12-hour format, you are prompted to press 1 for AM or press
2 for PM.
SPEED DIALING
Speed dialing allows you (and your System Administrator) to store frequently dialed
numbers for easy dialing. Each number is stored on your phone (Station Speed-Dial)
or in the phone system (System Speed-Dial) and is identified by a location number.
Once programmed, you can then quickly dial these numbers by entering a feature
code and dialing the desired location number. Because the Inter-Tel Axxess system
supports both Station and System Speed-Dial numbers, you can have access to over
1000 stored numbers.
Station Speed Dial
You can store up to ten personal speed-dial numbers and associated names in Station
Speed-Dial locations 0-9. If you have programmable feature keys, you can also create
Station Speed-Dial keys for one-touch speed dialing (see page 46).
Storing Station Speed-Dial Numbers
MOVING ON
To program your Station Speed-Dial locations:
1. With the handset in the cradle, dial 3 8 3 .
2. Dial the location code 0-9 to be programmed or press a Station Speed-Dial key
that you want to program (if you have one).
3. Enter the desired name for the speed-dial number, as described below:
· Alphanumeric mode (MSG key lit): Press the keypad keys to enter the
desired characters. (Refer to the chart on page 53.) The number of times a
key is pressed determines which character is entered. For example, 533266
would enter “JEAN.” When adjoining characters are located under the same
key, press FWD once to advance to the next character. For example,
66 FWD 6667776 would enter “NORM.” (Note that letters correspond to
the letters printed on keypad keys 1-9.) Press FWD twice to leave a space.
Press MUTE if you need to backspace.
· Press # to save the name.
4. Dial the extension number or telephone number to be stored, as described below:
· Numeric mode (MSG key unlit): Press the keypad keys to dial the desired
numbers. Press # for a hyphen (-),
for a colon (:), FWD to leave a
space, or MUTE to backspace.
If your number includes an asterisk, pound, a hookflash (a quick hang up
and release), or a pause, press ¥ once for an asterisk, twice for a
pound, three times for a hookflash, or four times for a pause. (Each pause or
hookflash counts as one digit.) You can enter more than one special character
in a row by pressing FWD between the characters.
·
46
Press
#
to save the number.
Axxess Standard Display and Basic Digital Phone User Guide
TIP: To dial outside telephone numbers without first selecting an outgoing line,
enter a line access code (such as the Outgoing Call code “8”) before the outside
telephone number.
To view how your Station Speed-Dial keys are currently programmed:
1. With the handset in the cradle, dial 3 9 6 .
2. Press the desired Station Speed-Dial key.
3. Press # to exit.
To erase a Station Speed-Dial name and/or number:
1. With the handset in the cradle, dial 3 8 3 .
2. Dial the desired location code (0-9) or press the desired Station Speed-Dial key.
3. Press MUTE repeatedly until the name is erased.
4. Press # to continue.
5. Press MUTE repeatedly until the number is erased.
6. Press # to exit.
Dialing Station Speed-Dial Numbers
To dial a Station Speed-Dial number:
If necessary, select an outgoing line. You have the following options:
· To use a location number: Dial 3
Speed-Dial location number (0-9).
8
2
and then enter the desired Station
· To use a Station Speed-Dial key: Press the desired Station Speed-Dial key.
Your System Administrator can store up to 1000 speed-dial numbers in System
Speed-Dial locations 000-999.
To view and/or dial System Speed-Dial numbers:
1. Press SYS SPD or dial 3 8 1 .
2. Dial the location code (000-999) for the desired number.
3. Press # to dial the number.
Axxess Standard Display and Basic Digital Phone User Guide
47
MOVING ON
System Speed Dial
USING RECORD-A-CALL
If your telephone system is equipped with an Axxess Voice Processing Unit (voice
mail), you may have access to the Record-A-Call feature. If so, you can record an
ongoing call as a mailbox message. You can then retrieve the message, just as you
would any other mailbox message.
To use the Record-A-Call feature while on a call:
1. Press
¥ and dial 3 8 5 .
2. If required, dial the desired mailbox number. (Your phone may be programmed to
select the mailbox, or you may be required to dial it.)
You hear a confirmation tone when the Record-A-Call feature is activated.
To turn off Record-A-Call:
EITHER, Press ¥ and dial
3
5
8
.
OR, Hang up.
PAGING
MOVING ON
The Paging feature allows you to make an announcement through phone speakers or
external speakers (if your system is equipped with external paging equipment). To
prevent announcements from transmitting through every phone in the system, this feature uses page zones. Each zone contains a different combination of extensions and
external paging equipment, and is programmed by your System Administrator. Ask
your trainer or System Administrator how the zones are programmed, and list them
here for your convenience:
0 _______________________
5 _______________________
1 _______________________
6 _______________________
2 _______________________
7 _______________________
3 _______________________
8 _______________________
4 _______________________
9 _______________________
Making Pages
To make pages:
1. Lift the handset and dial 7 .
2. Dial the desired zone number (0-9).
3. After the tone, make your announcement and hang up.
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Axxess Standard Display and Basic Digital Phone User Guide
Enabling Paging
You can enable or disable page receiving for your phone by using the Page Remove/
Replace feature code. If your phone is assigned to more than one page zone, all zones
are removed or replaced at once (you cannot turn off individual zones).
To turn paging on and off for your phone:
Dial 3 2 5 .
PERFORMING A “HOOKFLASH” DURING A CALL
Certain telephone service companies may require a timed hookflash (a quick hang up
and release).
To generate a hookflash while using a line:
Press ¥ and dial 3 3 0 .
PROGRAMMING YOUR FEATURE KEYS
Depending on how your system is programmed, some of your feature keys may be
“user-programmable.” If so, you can program them with any of the feature codes
listed in the back of this user guide or with extension numbers. In addition, you can
combine the feature key and Station Speed-Dial functions to program a feature key to
dial an outside number.
NOTE: You cannot program secondary extension keys as feature keys (see Programming Secondary Extension Keys on page 50).
To display the current feature key values:
1. With the handset in the cradle, dial 3 9 6 .
2. Press the feature key(s) you want displayed.
3. Press SPKR to hang up.
Axxess Standard Display and Basic Digital Phone User Guide
49
MOVING ON
To program a user-programmable feature key:
1. With the handset in the cradle, dial 3 9 7 .
2. Press the feature key you want to program.
3. Dial the feature code or extension number you want to store under that key.
(Refer to the back of this guide for default feature codes.)
To return all feature keys to their original default values:
With the handset in the cradle, dial 3 9 5 .
PROGRAMMING SECONDARY EXTENSION KEYS
With the Secondary Extension Appearances feature, you can program various keys on
your phone to indicate the call activity at a different extension (primary phone). In
addition to being able to see when a call is ringing, answered, or on hold, you can use
your secondary extension key to answer a call that is ringing at the primary phone.
Your phone may also be programmed to automatically ring when a given number of
calls are waiting at the primary phone (ask your System Administrator).
There are two possible types of secondary extension keys: programmable and nonprogrammable. If you have a non-programmable secondary extension key, only the
System Administrator can change the associated extension. If you have a programmable key, you can change the extension, as described below.
NOTE: You can only assign the extension for a secondary extension key. You cannot
create or change the secondary extension key (e.g., make it a feature key).
To display the current secondary extension key assignment(s):
1. With the handset in the cradle, dial 3 9 6 .
2. Press the secondary extension key(s) you want displayed.
To assign a primary phone to a secondary extension key (if enabled):
1. With the handset in the cradle, dial 3 9 7 .
2. Press the secondary extension key and dial the desired extension number.
Once programmed, you can use your secondary extension key as follows:
MOVING ON
· You can press your flashing secondary extension key to answer a call that is ringing or holding on any CALL key at the primary phone.
· You can press your unlit secondary extension key to place an intercom call to the
primary phone.
NOTE: If the secondary key is flashing (i.e., a call is ringing at the primary phone), you
can press # before pressing the flashing key to place an intercom call to the primary
phone without answering the call. Or, you can just dial the primary phone's extension
number.
To transfer a call back to the extension after you have answered it on your phone:
· To transfer to hold: Press the secondary extension key, announce the call (if
desired), and then hang up.
· To transfer to ring: Press TRANSFER and then the secondary extension key. You
can announce the call, if desired, before hanging up to complete the transfer.
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Axxess Standard Display and Basic Digital Phone User Guide
USING ACCOUNT CODES
If your telephone system is programmed to use the Station Message Detail Recording
(SMDR) feature, you might be required to enter account codes when you place a call.
These codes add information to phone record reports that the system will periodically
print.
There are three types of account codes:
· Standard account codes are automatically entered into the SMDR report whenever you place a call.
· Forced account codes must be dialed before you can place an outside call.
· Optional account codes can be entered at any time during a call.
NOTE: Your customer service representative or System Administrator can tell you
which types of account codes are used on your telephone system.
To enter an optional account code:
1. Press
¥ and dial 3 9 0 .
2. Enter the optional account code. If the account code is not immediately accepted,
press # .
To set an account code for all calls placed from your phone:
Dial 3 9 1 and then the account code. If the account code is not immediately
accepted, press # . This code will be used for all calls made from your phone until it
is disabled.
#
MOVING ON
To disable the code:
Dial 3 9 1 and press
.
Axxess Standard Display and Basic Digital Phone User Guide
51
SCREENING CALLS
NOTE: This feature is available only if your telephone system is equipped with an
Axxess Voice Processing Unit (voice mail).
If you voice mailbox is programmed correctly, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls.
Depending on the Transfer Method you use, calls from voice mail may be unannounced, announce only, or screened calls (see page 42 for details).
If your voice mailbox is programmed for screened calls, you have the following
options when you receive a transfer:
· Press
#
to accept the call.
· Press
1
to replay the announcement.
· Press
2
to send the call to voice mail.
· Press 3 and then enter the extension number to forward the call to another
extension.
· Press
to refuse the call.
USING THE DIRECTORIES
MOVING ON
With directories, you can use your phone keypad to find names and numbers. You can
then use the directory information to make calls, access features, or leave voice mail
messages.
Phone Directory
The phone directory contains a list of the extension numbers, System Speed-Dial
numbers, feature codes, and their associated names. To search for an item, you can
enter the full or partial name. The system will then find the closest match. Once the
correct match is displayed on your phone, you can dial the number or press a key to
access that extension or feature.
52
Axxess Standard Display and Basic Digital Phone User Guide
To perform a directory search:
1. With the handset in the cradle, press 3 0 7 .
2. Press 1 for the intercom directory, 2 for the outside directory, or 3 for the
feature directory.
3. Enter letters or numbers (up to 10 characters) as described below:
· Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
the desired characters. (See the chart below.) The number of times a key is
pressed determines which character is entered. For example, 77776444844
would enter “SMITH.” When adjoining characters are located under the
same key, press FWD once to advance to the next character. For example,
5666 FWD 66337777 would enter “JONES.” (Note that letters correspond
to the letters printed on keypad keys 1-9.) Press FWD once to advance and
twice to leave a space or press MUTE to backspace.
· Change to numeric mode (MSG key unlit): Press the keypad keys to enter an
extension number. Press MUTE to backspace.
4. Press # to begin the search. If desired, you can use the high or low end of the
Volume key (
) to move alphabetically through the directory.
To dial a number or feature code while it is displayed:
Press
#
.
NUMBER OF TIMES KEY IS PRESSED
5
6
)
1
A
I
U
E
O
C
'
2
KA
KI
KU
KE
KO
i
F
!
3
SA
SHI
SU
SE
SO
u
I
*
4
TA
CHI
TSU
TE
TO
e
L
# or /*
5
NA
NI
NU
NE
NO
o
O
Ñ or #*
6
HA
HI
FU
HE
HO
tsu
Q
R
S
7
MA
MI
MU
ME
MO
ya
T
U
V
?
8
YA
YU
YO
.
,
yu
9
W
X
Y
Z
9
RA
RI
RU
RE
RO
yo
0
@
:
.
,
0
WA
WO
N
pa
ba
long
1
2
3
1
-
&
(
2
A
B
3
D
E
4
G
H
5
J
K
6
M
N
7
P
8
4
7
8
9
10
11
JAPANESE CHARACTERS**
ENGLISH CHARACTERS
a
*The character available depends on the software version.
**The Japanese characters are only available if the Multilingual feature is enabled.
Axxess Standard Display and Basic Digital Phone User Guide
53
MOVING ON
KEY
Voice Mail Directory
Whenever voice mail asks you to enter a mailbox number, you can use the mailbox
and extension number directories. You can also use these directories to leave a voice
message with another user. Like the phone directories, you don’t have to enter the full
name because the system finds the closest match based on your entry.
To perform a directory search:
· Display Phones: When prompted, press the keys to enter the name. The number
of times a key is pressed determines which character is entered, as shown below.
When adjoining characters are under the same key, press FWD to advance to
the next character. For example, 5666 FWD 66337777 enters “JONES.”
NUMBER OF TIMES KEY IS
PRESSED
KEY
1
2
3
4
5
1
-
&
(
)
1
2
A
B
C
'
2
3
D
E
F
!
3
4
G
H
I
*
4
5
J
K
L
# or /*
5
6
M
N
O
Ñ or #*
6
7
P
Q
R
S
7
8
T
U
V
?
8
9
W
X
Y
Z
9
0
@
:
.
,
0
MOVING ON
*The character available depends on the software version.
· Non-Display Phones: When prompted, press a single digit on your telephone
dial pad for each letter or character entered. For example, keypad key 2 shows
ABC, key 3 shows DEF, etc. To enter “JONES,” you would press 5 6 6
3
7 . Press 7 for “Q”, 9 for “Z”, and 1 for punctuation marks.
NOTE: If you need help, press
0 at any time while spelling a name. Voice mail will
play a helpful prompt instructing you how to enter a name.
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Axxess Standard Display and Basic Digital Phone User Guide
To use the directory to leave a voice mail message:
1. Dial the voice mail extension number.
2. Press # for Directory Services.
3. Enter the desired name, as described above, and press
played.
4. Do one of the following:
· Press # to accept the name.
#
. The selected name is
·
Press
1
to hear the previous name in the directory.
·
Press
2
to hear additional information for the selected name (if allowed).
·
Press
3
to hear the next name in the directory.
·
Press
4
and spell a new name to search for a different name.
·
Press
5
to switch the first/last name sort order.
PROGRAMMING REMOTE FEATURE ACCESS
If you are away from your desk and forgot to put your phone in DND, don’t worry.
With the Remote Feature Access, you can place your phone in DND or forward calls
from any other phone on the system. And, if you have a special dial-up line, you can
access your phone features from an outside line.
NOTE: For your convenience, a pocket-sized guide of the Remote Feature Access is
located in the front of this guide.
Before you use Remote Feature Access, you should program a password, as described
below.
To change the password from your phone:
1. Dial 3 9 2 .
2. Enter your current password, followed by
#
.
NOTE: Your extension number is your password at default.
3. Enter the new password followed by # . You hear a confirmation tone.
4. Enter the new password again for verification followed by # . You hear a confir-
mation tone.
To change the station password using remote programming, see the following section.
Axxess Standard Display and Basic Digital Phone User Guide
55
MOVING ON
Remote Access Password
Remote Feature Access
To access your phone from another phone:
1. EITHER, call your Direct Inward System Access number (provided by your System Administrator). If required, enter your password.
OR, Use any phone on the system.
2. Enter 3 5 9 .
3. Enter your extension number.
4. Enter your password followed by
# . You can now use any of the following features.
To change the station password using Remote Programming:
c. Enter 3 9 2 .
d. Enter the new password, followed by
#
.
e. Enter the new password again for verification, followed by
#
.
To turn on Do-Not-Disturb:
a. Enter 3 7 0 .
b. Enter message number (01-20) and enter the optional second-line message
text.
MOVING ON
To turn off Do-Not-Disturb: Enter 3 7 1 .
To turn on Call Forward:
a. Enter one of the following Call Forward feature codes.
All Calls .......................
3
5
5
If No Answer ................
3
5
6
If Busy .........................
3
5
7
If No Answer or Busy .....
3
5
8
b. Enter an extension number or enter an outside line access code followed by a
telephone number.
To turn off Call Forward: Enter
3
5
5
.
5. Hang up.
56
Axxess Standard Display and Basic Digital Phone User Guide
REQUESTING AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a phone, the phone’s microphone is automatically
muted so that the supervisor cannot be heard unless he or she presses MUTE . If the
Agent Help Extension is a single-line phone, however, the supervisor can be heard as
soon as the conference is established. In either case, the supervisor can hear all other
parties on the call.
To use the Agent Help feature while on a call:
1. Press
¥ and dial 3 7 5 . If you hear repeating tones, the Agent Help
feature is not available at your phone, you already have four parties in your call,
not enough system circuits are currently available, or the Agent Help Extension is
in Do-Not-Disturb.
2. Dial the Agent Help Extension number, if required. (Your phone may be programmed to automatically dial the number, or you may be required to dial it.)
If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone, and the
display shows AGENT HELP REJECTED.
· To accept the call: Answer as usual. Your microphone is muted and you cannot
be heard by either party unless you press MUTE .
· To reject the call: Dial
3
7
Axxess Standard Display and Basic Digital Phone User Guide
6
.
57
MOVING ON
To respond to an Agent Help request at a display phone:
When you receive an Agent Help request, your display shows <name> REQUESTS
HELP. You can do one of the following:
WORKING IN HUNT GROUPS
Your system may be programmed with “hunt groups.” Hunt groups are groups of
phones that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common
extension) or a specific member (using the individual extension). The members of
these groups and the common extension(s) are programmed by your System Administrator.
Hunt Group Calls Enabled/Disabled
If you are a member of a hunt group, you can enable or halt hunt group calls.
To turn on or off hunt group calls:
Dial 3 2 4 .
ACD Hunt Groups
Some hunt groups use a special feature called Automatic Call Distribution (ACD) that
distributes the hunt group calls equally among the available members. These hunt
group members are referred to as “agents,” who log in to the ACD hunt group to
receive calls and log out to halt ACD hunt group calls.
Distributing Calls
Calls are distributed through an ACD hunt group based on Agent IDs or extensions,
as described below.
MOVING ON
· Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent
is assigned an Agent ID number to enter during the login procedure (described on
the next page). The hunt group calls are routed to logged-in agents, according to
their Agent ID number instead of their extension number. Because the Agent ID
is not associated with any extension, the agent can use any phone in the system to
log in.
· Members: If the hunt group is not programmed to use Agent IDs, it will have a
pre-programmed list of phones and will send calls to the phones where agents are
logged in.
58
Axxess Standard Display and Basic Digital Phone User Guide
Logging In and Out of ACD Hunt Groups
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent receives calls through the ACD hunt group. When the agent is logged out, calls
to that ACD hunt group bypass the agent.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/
Logout feature code:
With or without the handset lifted, dial 3 2 8 and enter your Agent ID, if necessary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
NOTE: This feature code acts as a toggle. If you were already logged in, the display
shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.
To log in to one or more hunt groups using the ACD Agent Login feature code:
1. With or without the handset lifted, dial 3 2 6 . The display shows AGENT
LOGIN ACD NUMBER.
2. EITHER, Enter the desired ACD hunt group number.
OR, Press # to log in to all of your ACD hunt groups at once. The display shows
AGENT LOGIN AGENT ID.
NOTE: If you entered an invalid hunt group number, the display shows NOT AN
ACD HUNT GROUP, and you hear repeating tones.
3. Do one of the following:
To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID.
The display shows AGENT LOGGED INTO ALL ACDS. You are logged
into the ACD hunt group(s) that you requested that use the Agent ID you
entered in this step.
NOTE: If another Agent ID is already logged in at this phone, you hear
repeating tones, and the display shows DIFFERENT AGENT ID ALREADY
USED. You must have the other agent log out before you can use that phone.
·
To log into ACD hunt group(s) that do not use Agent IDs: Press # . The
display shows AGENT LOGGED INTO ALL ACDS. You are logged into
the ACD hunt group(s) that you requested that do not use Agent IDs.
If you were already logged in, the display shows ALREADY LOGGED INTO
<hunt group>.
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over.
4. Hang up if off hook. Repeat this procedure to log into additional ACD groups, if
necessary.
Axxess Standard Display and Basic Digital Phone User Guide
59
MOVING ON
·
When you log in to a group, you may be automatically connected to a call after you
hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for
your hunt group and you are using a headset, you will be automatically connected. If
this option is not enabled for your hunt group, the call will ring until you answer it or
until it times out to another extension.
NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call
you receive (after you log in or remove your phone from DND while logged in) will ring
until you answer it. You will, however, be automatically connected to subsequent calls.
To log out of one or more ACD hunt group:
1. EITHER, Dial 3 2 8 to log out of all of your ACD hunt groups at once. The
display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.
OR, With or without the handset lifted, dial 3 2 7 . One of the following displays will appear:
·
If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF <hunt group>. The procedure is complete.
·
If you were logged in to more than one hunt group, the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the
desired ACD hunt group.
·
If you were not logged in to any hunt group, the display shows NOT
LOGGED INTO ANY ACD GROUP.
MOVING ON
2. Hang up if off hook.
Ending an ACD Hunt Group Call
Each time you end an ACD hunt group call, a wrap-up timer is started. Until this
timer expires, you will not receive another call through any ACD hunt group. You
can, however, end the wrap-up session before this timer expires, as described below.
To terminate the ACD Agent wrap-up period before the timer expires:
With the handset in the cradle, dial 3 2 9 .
NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT
ACCESS RESERVED FEATURE.
60
Axxess Standard Display and Basic Digital Phone User Guide
Learning More
SECTION CONTENTS
PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . 61
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
WELCOME
If you want to know more about your phone and voice mail system, this is the section
for you. With additional information and an FAQ, you should be able to find answers
to most of your questions.
WHAT THE ADMINISTRATORS CAN DO FOR YOU
The administrators are the people to whom you should turn if you have any problems
with your phone and/or voice mail. They have access to advanced programming features and can reset certain settings associated with your phone.
The types of administrators that can help you with your phone/voice mail are as follows:
· System Administrator: Performs certain telephone system functions, including:
— Setting the date and time
— Programming System Speed-Dial numbers
— Making database changes, such as programming user names, toll restriction,
Do-Not-Disturb messages, and extension numbers.
· Voice Mail Administrator: Performs tasks associated with the voice mail system, including:
— Recording a broadcast message that is sent to all mailboxes at once
— Performing mailbox maintenance (such as changing your password)
— Customizing voice mail prompts
Axxess Standard Display and Basic Digital Phone User Guide
61
LEARNING MORE
GETTING STARTED
Remember, your phone system may be programmed differently; so, it is important
that you know who your administrators are to ensure you understand how to use this
guide as it applies to your phone and voice mailbox. If you are a System Administrator or if you need additional information not available in this guide, refer to the InterTel Axxess Administrator’s Guide (part number 550.8001).
FREQUENTLY ASKED QUESTIONS (FAQ)
LEARNING
MORE
GETTING
STARTED
This section includes some of the most frequently asked questions. If you have problems with your phone or voice mailbox, refer to this section before you contact your
System Administrator or Inter-Tel.
62
Q1.
How do I program System Speed-Dial numbers?
A1.
Only your System Administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers (see page 46).
Q2.
How do I change the time and date on my phone?
A2.
Only your System Administrator can change the time and date. Please contact your
System Administrator if you notice that the date and time are incorrect.
Q3.
How can I retrieve messages if I don’t know the password for my voice mail?
A3.
Try using your extension number, which is your default password. Or, maybe you
don’t have a password, in which case pressing # is all you need to do. If these
options don’t work, contact your System Administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see page 41).
Q4.
Why can’t I retrieve deleted messages?
A4.
Voice mail may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page 28). If you attempted to undelete a voice mail within this time frame, however,
your telephone system may not have the latest software (the “undelete” feature was a
recent addition). Or, your voice mail system may not have sufficient space programmed to store deleted messages. Contact your System Administrator to determine
if this feature is available.
Q5.
How can I set the number of rings that are allowed before the call is sent to voice
mail?
A5.
Only your System Administrator can change the number of rings. You cannot alter
this at your phone.
Q6.
How can I change the name displayed on my phone?
A6.
Only your System Administrator can change the user names assigned to extensions.
Axxess Standard Display and Basic Digital Phone User Guide
Q7.
How do I scroll the display screen?
A7.
Press the low end of the volume key to scroll down or the high end to scroll up.
Q8.
Why can’t I program a Station Speed-Dial number to the key I want? It keeps saying
that the key is non-programmable.
A8.
Your System Administrator has programmed that key as a non-programmable key.
Because you cannot override system programming from your phone, you must choose
another key.
Q9.
Why can’t I use one of the features described in this guide?
A9.
There are a few reasons why you might not be able to access the feature. Some possible reasons include:
· Your system software version may not support the feature (this guide covers all
versions).
· Your System Administrator may not have enabled the feature for your phone.
· Your System Administrator may have programmed your phone to block the feature.
LEARNING MORE
GETTING STARTED
Axxess Standard Display and Basic Digital Phone User Guide
63
DEFAULT FEATURE CODES
Use the blank spaces below to enter custom feature codes, if necessary.
OUTSIDE LINE ACCESS CODES
ACCESS CODE NAME
Select Line Group 1-208
Automatic Route Selection
Emergency Call
Outgoing Call
ACCESS CODE
NEW CODE
92001-92208*
92000*
911
8
*These defaults may differ depending on the software version.
EXTENSION NUMBERS
EXTENSION NAME
Phone Extensions
Hunt Groups
Attendant
EXTENSION NUMBER
NEW NUMBER
1000-1511
2000-2074
0
GENERAL FEATURE CODES
FEATURE NAME
LEARNING
MORE
GETTING
STARTED
Account Code – Following Calls
Account Code – Optional
ACD Agent Log In
ACD Agent Log Out
ACD Agent Log In/Out
ACD Agent Wrap-Up Terminate
Agent Help Request
Agent Help Reject
Answer (Ringing Call)
Automatic Intercom Access On/Off
Automatic Line Access On/Off
Automatic Line Answer
Background Music On/Off
Call Forward All Calls
Call Forward If Busy
Call Forward If No Answer
Call Forward No Answer/Busy
Conference
Change Language
Data
Default Station
Directory
Display Time And Date
Do-Not-Disturb
Do-Not-Disturb Cancel
Do-Not-Disturb On/Off
64
FEATURE CODE
NEW CODE
391
390
326
327
328
329
375
376
351
361
360
350
313
355
357
356
358
5
301
340
394
307
300
370
371
372
Axxess Standard Display and Basic Digital Phone User Guide
GENERAL FEATURE CODES (CONTINUED)
FEATURE NAME
Axxess Standard Display and Basic Digital Phone User Guide
FEATURE CODE
NEW CODE
373
310
395
312
319
315
316
317
336
335
330
322
323
324
365
366
368
367
314
7
325
393
397
392
6
385
380
331
305
306
359
4
396
377
398
382
383
352
353
354
381
399
346
345
LEARNING MORE
GETTING STARTED
Do-Not-Disturb Override
Enhanced Speakerphone Enable
Feature Key Default
Group Listen
Handsfree On/Off
Headset On
Headset Off
Headset On/Off
Hold – Individual
Hold – System
Hookflash
Hunt Group Remove
Hunt Group Replace
Hunt Group Remove/Replace
Message
Cancel Message That You Left
Cancel Message On Your Phone
Silent Message
Microphone Mute On/Off
Page
Page Receive On/Off
Program Baud Rate
Program Keys
Program Station Password
Queue (Callback) Request
Record-A-Call
Redial
Redirect Call
Reminder Message
Reminder Message Cancel
Remote Programming
Reverse Transfer (Call Pick-Up)
Review Keys
Ring Intercom Always On/Off
Ring Tone Selection
Station Speed Dial
Station Speed-Dial Programming
System Forward Enable
System Forward Disable
System Forward On/Off
System Speed Dial
Switch Keymap
Transfer To Hold
Transfer To Ring
65
LEARNING
MORE
GETTING
STARTED
NOTES
66
Axxess Standard Display and Basic Digital Phone User Guide
Index
A
About This Guide 8
About Voice Mail 6
About Your Phone 4
Account Codes 51
ACD Hunt Groups 58
Adding Parties to a Conference 16
Administrators 61
Agent Help 57
Agent IDs 58
Alphanumeric Mode 7
Alternate Greeting 39
Assigning Secondary Extension Keys 50
Automatic Call Answer 37
Automatic Call Distribution (ACD) 58
Automatic System Forwarding 19
B
Background Music 37
C
Call Waiting 15
Callbacks 12, 14
Calls
enabling/disabling hunt groups 58
ending ACD 60
forwarding 18, 19
making 11
making conference 16
making emergency 14
picking up reverse transfer 18
placing non-handsfree 11
placing on hold 15
receiving 11
receiving non-handsfree 12
receiving off-hook voice announce 12
redirecting 12
returning to held caller 15
transferring 17
waiting for called phone 12
Canceling
call forwarding 18
callback requests 12
do-not-disturb 32
messages 24
Axxess Standard Display and Basic Digital Phone User Guide
queue requests 14
reminder messages 34
unheard messages 30
waiting messages 24
Cascade Levels 44
Changing
call screening transfer method 42
directory name 40
fax destination number 43
keymaps 37
language 38
message envelope 41
message search order 43
personal greeting 40
remote access password 55
transfer method 42
voice mail message envelope 41
voice mail password 41
volume levels 36
Clearing Reminder Messages 34
Conference Calls 16
Connecting a Headset 21
D
Date, Time, Name, and Extension Number 20
Default Feature Codes 64
Defaults
do-not-disturb message chart 31
mailbox password 10
outgoing call feature code 13
reminder message chart 33
Deleting Station Speed-Dial Numbers 47
Delivery Options 29
Dial Tones 36
Dialing Options 11
Dialing Station/System Speed-Dial Numbers 47
Dialing System/Station Speed-Dial Numbers 47
Directories
feature 52
intercom 52
name 10, 40
outside 52
phone 52
voice mail 54
Disabling
account codes 51
automatic call answer 37
background music 37
cascade levels 45
group listen feature 22
67
handsfree answering feature 12
hunt group calls 58
message envelope options 41
paging 49
record-a-call 48
system forwarding 19
time/date option 41
Display 5
Displaying Information 20
date, time, name, and extension number 20
feature key current values 49
outside party’s name 20
secondary extension key assignments 50
speed-dial assignments 47
speed-dial key assignments 47
Distributing Calls 58
Do-Not-Disturb 31
Dropping Out of a Conference 16
E
Emergency Calls 14
Enabling
automatic call answer 37
background music 37
call forwarding 18
do-not-disturb 32
enhanced speakerphone 23
group listen feature 22
handsfree 11
hunt group calls 58
paging 48, 49
record-a-call 48
system forwarding 19
Ending a Conference Call 16
Ending an ACD Hunt Group Call 60
Enhanced Speakerphone Mode 23
Entering Account Codes 51
Entering Your Mailbox 25
Erasing Station Speed-Dial Numbers 47
Exiting a Conference Call 16
F
Fax Destination Number 43
Feature Codes, Default 64
Feature Key Functions 4
Features
agent help 57
group listen 22
handsfree 11
hold 15
68
last number dialed/saved 19
off-hook voice announce 12
record-a-call 48
redial 19
redirect calls 12
ring intercom always 11
speed dialing 46
Forced Account Codes 51
Forwarding Calls 18
automatic system Forwarding 19
manual call forwarding 18
redirect calls 19
Frequently Asked Questions (FAQ) 62
Full Mailbox 25
G
Generating a Hookflash 49
Green Lamps 7
Greeting 39
Group Listen Using the Speaker 22
H
Handsfree Mode 7
Headset 21
Hold 15
Hookflash 49
Hunt Groups 58
I
Individual Hold 15
Initializing Your Mailbox 10
Intercom Calls 11, 12
K
Keymaps 37
Keypad Keys 4
Keys
feature 4
keypad 4
lamps 7
message 23
mute 22
secondary 50
special 5
L
Lamps 7
Axxess Standard Display and Basic Digital Phone User Guide
Language 38
Last Number Dialed/Saved 19
LCD 5
Learning More 61
Leaving Messages 24
Listening to Messages 26
Logging In and Out of ACD Hunt Groups 59
M
Mailbox Almost Full 25
Making and Receiving Calls 11
Making Emergency Calls 14
Making Pages 48
Manual Call Forwarding 18
Members, Hunt Group 58
Message
center 23
count 25
notification 45
search order 43
Message Key 23, 24
Messages
leaving 24
listening 26
receiving 26
recovering deleted 28
sending 29
using do-not-disturb 31
using reminder 33
Messaging, Remote 25, 44
Microphone 22
Multilingual Capability 38
Mute Key 22
Muting the Microphone 16
N
Non-Handsfree Calls 11, 12, 37
Numeric Mode 7, 32
O
Off-Hook 7
Off-Hook Voice Announce 12
Optional Account Codes 51
Outside
calls 13
directory 53
enable/disable automatic call answer 37
party’s name 20
Outside Calls 13, 14
Axxess Standard Display and Basic Digital Phone User Guide
P
Paging 48, 49
Passwords
changing 41
changing default 10
programming remote access 55
Performing a “Hookflash” During a Call 49
Performing a Directory Search 53
Phone Configuration 36
changing keymaps 37
changing language selection 38
changing volume levels 36
enabling automatic call answer 37
enabling background music 37
returning to default operation 38
selecting a ring tone 36
Phone Directory 52
Placing
calls on hold 15
conference calls 16
intercom calls 11
non-handsfree calls 11
outside calls 13
Primary Greeting 39
Primary Language 38
Programming
cascade levels 44
date and time notification 45
fax destination 43
feature keys 49
outside number as a feature key 49
remote feature access 55
remote messaging 44
ring intercom always 11
secondary extension keys 49
station speed-dial numbers 46
Q
Queue the Line 12
R
Receiving
intercom calls 11
messages 24
off-hook voice announce 13
outside calls 14
Record-A-Call 48
Recording Personal Greeting 39
69
Recording Voice Mail Directory Name 40
Recovering Deleted Messages 28
Red Lamps 7
Redial 19
Redirect Calls 12
Reminder Messages 33
Remote Access Password 55
Remote Feature Access 56
Remote Messaging 44
Requesting a Callback 12
Requesting a Reminder Message 34
Requesting Agent Help 57
Responding to a Waiting Call 15
Responding to Agent Help 57
Returning Feature Keys to Default 49
Returning Phone to Default 38
Returning to a Call 15
Reverse Transfer 18
Ring Intercom Always 11
Ring Types 36
S
Saving Last Number Dialed 19
Saving Volume Levels 36
Screening Calls 52
Search Order 43
Searching Directories 53
Secondary Extension Keys 50
Secondary Language 38
Selecting a Message Order 24
Selecting a Ring Tone 36
Sending Calls to Voice Mail 17
Sending Messages 29
Setting Account Codes 51
Setting Preferences 36
Setting Remote Messaging 44
SMDR (Station Message Detail Recording) 51
Speaker 22
Speed Dialing 46, 47
Standard account codes 51
Station Message Detail Recording (SMDR) 51
Station Speed Dial 46
Switching Keymaps 37
System Administrator 61
System Hold 15
System Speed Dial 47
70
T
Terminating ACD Agent Calls 60
Timers 12, 18, 60
Transferring Calls 17
U
Undeleting Messages 28
Using
account codes 51
defaults 10, 13, 31, 33
directories 52
do-not-disturb mode 31
feature keys 49
group listen 22
headset 21
message key 23
mute key 22
off-hook voice announce 12
record-a-call 48
reminder messages 33
secondary extension keys 50
speaker and microphone 22
voice mail directory 54
V
Viewing Speed-Dial Numbers 47
Voice Mail Messages 26
canceling unheard messages 30
listening to messages 26
sending Messages 29
undeleting Messages 28
Voice Mail Options 39
Voice Processing Unit 6
Volume Levels 36
W
Waiting Calls 15
What You See And Hear 7
Working in Hunt Groups 58
Wrap-Up Timer 60
Z
Zones, Page 48
Axxess Standard Display and Basic Digital Phone User Guide
VOICE MAIL FLOW CHART
NOTE: At any menu level, you can press
ENTERING YOUR MAILBOX
• EITHER, Press the MSG
key to respond to a message from voice mail.
OR, Call the voice mail
extension number, press
, and enter your mailbox
number.
• Enter your password and
then # .
SUBSCRIBER MAILBOX MENU
to Cancel or return to the Previous Menu or press # to Accept.
1
Record Greeting
Primary Greeting
1
Alternate Greeting
2
3
System Greeting
Also see Recording Options
Record Directory Name
See Recording Options
2
Record Password
3
Change Envelope Settings
4
Listen to New Message
1
Send A Message
2
Time and Date
1
Listen to Saved Messages
3
Message Source
2
Personal Options
4
Message Length
3
Message Options
5
All Options
4
No Options
5
• Dial the mailbox number, reply
to a message, or forward a
message.
• Record your message.
To pause press 2
To erase press 3
• Hang up to send OR
Press # for options.
Primary Cascade
1
Alternate Cascade
2
Send and Exit
Hang Up
7
Delete the Message
9
Skip to the End
#
Replay to Message
1
Reply to the Message
2
Return Call
2
Forward a Copy
See Recording Options
3
2
Save the Message
7
Transfer Method
5
Delete the Message
9
LISTENING TO MESSAGES
New Messages
1
Saved Messages
2
9
#
Save the Message
Message Order
Delivery Options
Send to Other Mailboxes
6
5
Unannounced
3
5
Increase the Volume
6
3
Priority
4
Play the Envelope
Listen to Next Message
Erase and Re-Record
Certified
Lower the Volume
Play the Envelope
2
2
3
1
1
1
Move Forward
Fax Destination
Add
Private
2
Listen to Previous Message 4
9
More Options
Replay
DELIVERY OPTIONS
1
Pause
Voice Mail Message 1
MESSAGE ORDER
RECORDING OPTIONS
Back Up
After the message:
5
Remote Messaging
SENDING A MESSAGE
LISTENING TO MESSAGES
While the message is playing:
PERSONAL OPTIONS
1
Program Cascade Level
Enter cascade level number, then:
Enable/Disable
1
Enter Personal #
2
1
Enter Pager #
3
Screened
2
Enter Time of Day
Announce Only
3
Set Days of Week
TRANSFER METHOD
MESSAGE OPTIONS
Cancel Unheard Messages
1
Recover Deleted Messages
2
Listen
1
Recover All
2
Erase All
3
2
3
Monday-Friday
1
All Days
2
Individual days 1-7
3
4
Select Message Types
All Messages
1
Priority Messages
2
Part No. 550.8109
Issue 6.0, January 2002
A661/921:A