Standalone, fully automated
CD/DVD Duplication System
User Manual
5542 Brisa Street, Suite F • Livermore, CA 94550
Tel: 925-447-8484 • Fax: 925-447-8811 • www.all-pro-sol.com
HERA Series CD/DVD Duplication System / User Manual
Table Of Contents
Introduction........................................................................................................................ 1
Quick Start.......................................................................................................................... 2
Getting Started ………………………………………………………………………………..2
Mounting
the
…………...……………………………………………………………...3
Tower
Operating Environment............................................................................................................ 3
Connecting
……………………………………………………………………………..5
Power
Overview ………………………………………………………………………………….7
1. Welcome .……………………………………………………………………………………7
2. The Robotic Platform
.….…………………………………………………………………..9
3. The LCD Control Panel .………………………………………………………………….10
4. Menu Overview .…………………………………………………………………………..11
5. Introduction to Manage Accounts .………………………………………………………16
6. Single Master and Multi Master Mode .…………………………………………………17
7. Setting Conters and Assigning Names
……………………………………………………18
Operation ………………………………………………………………………………..20
1. Copy ……………………………………………………………………………………….20
2. Test .………………………………………………………………………………………..24
3. Compare ……………………………………………………………………………….…..25
4. Test + Copy …………………………………………………………………………….….26
5. Copy + Compare
…………………………………………………………………………..26
6. Select Burn Speed …………………………………………………………………………26
7. Select Source ………………………………………………………………………………28
8. Master Mode ………………………………………………………………………………28
9. Erase RW ………………………………………………………………………………….28
10. Hard Drive Setup ………………………………………………………………………..29
11. Setup ……………………………………………………………………………………...33
12. System Utilities …………………………………………………………………………..39
13. Loader Utilities …………………………………………………………………………..42
Automated CD-R Duplicator System / CD-2, CD-4 &CD-7 Series / User Manual
14. Manage Accounts
………………………………………………………………………...44
15. Shutdown
………………………………………………………………………………....47
Trouble Shooting ……………………………………………………………………….48
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HERA Series CD/DVD Duplication System / User Manual
Introduction
Thank you for choosing the HERA Series duplication systems. Hopefully this equipment will bring you
satisfaction and great pleasure in CD/DVD duplication.
Features:
•
•
•
•
•
•
•
Stand-alone design, no PC nor software required.
Easy operation, no training required.
Support various CD and DVD formats
Load, Copy, Compare, Verify, Emulate, Editing, etc.
Track selection available for copying music tracks
On-the-fly direct copy or through hard drive loading
User friendly LCD display
Important Note:
•
•
•
•
•
•
Make sure voltage setting (AC115/230V) is correct.
Stable input of power required for normal operation.
Duplicator should be placed on a flat and stable surface inside clean & cool working area.
Check, clean the master and CD/DVD discs before duplication starts.
Do not touch recording surface of the discs.
Do not move the duplicator during operation.
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HERA Series CD/DVD Duplication System / User Manual
Quick Start
Getting started
Carefully remove your system from the shipping box and verify that all parts are present. If there are
missing or damaged parts contact All Pro Solutions or an authorized distributor immediately to correct any
miss-packed or missing parts.
You should find the following packaged with your duplicator:
Automated transport system (Autoloader)
Tower populated with drives
Power and Serial Cables
This User Manual
Tower Plate
5/64 hex head key (Allen wrench)
Warranty card
NOTE:
If your system is damaged during shipment, please contact the freight carrier first, and then contact your
distributor or All Pro Solutions.
NOTE:
You should save your shipping materials so that if the need arises you can return your system for service.
This packaging was designed specifically for shipping your system. Other packaging may not be as
suitable.
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HERA Series CD/DVD Duplication System / User Manual
Operating Environment
Your CD/DVD System should be used in a climate-controlled environment free of dirt, dust, excess
humidity, excessive heat or electro-magnetic interference.
Allow at least four (4) inches of clearance around the sides and back of the system for ventilation.
Mounting the tower
For all systems, the tower is provided with a tower plate mounted on the bottom. This plate will help in
stabilizing the tower on the adapter (see Fig. 1 for Hera-3 and 6 or Fig. 5 for Hera-9)
Make sure all thumbscrews are loose, place the tower on top of the adapter matching the colored marks
(see Fig.2). Tight gently thumbscrews # 1 on both sides until they touch the adapter and then tight
thumbscrews # 2 (they consolidate the tower on the adapter) as shown in Fig. 3.
After the tower has been mounted successfully, proceed with “Connecting Power” (page 5) and “Drive
Alignment” (page 43)
In case you don’t have good alignment, loose all thumbscrews, adjust the tower (left and right, back and
forth) and tight back the thumbscrews as described above. Repeat the steps above until you obtain the
right alignment.
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HERA Series CD/DVD Duplication System / User Manual
Fig. 1
System unassembled (HERA-3 and HERA-6)
Fig.2
Tower alignment
Fig. 3
Side view
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HERA Series CD/DVD Duplication System / User Manual
Connecting power
Plug one power cable into the tower system, and the other one into the autoloader. Plug each power cable
into the proper power source and connect Serial Cable as shown in Fig. 4b for Hera-3 and 6 or Fig. 5b for
Hera-9.
The power On/Off switch for the tower is located in the front and the one for the autoloader is located in the
back. Power the tower on first, then turn on the autoloader.
Fig. 4a
HERA-9 - System assembled
Fig. 4b
Back view – cables (HERA-3 and 6)
Fig. 5a
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HERA Series CD/DVD Duplication System / User Manual
HERA-9 (system unassembled)
Fig. 5b
HERA-9 (system assembled)
Fig. 5c
HERA-9 (back view – cables)
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HERA Series CD/DVD Duplication System / User Manual
OVERVIEW
1. Welcome
The Autoloader is a reliable, high performance, high speed, standalone, robotic DVD and/or CD
autoloader. With its professional industrial design and simple user interface, it makes your duplicating
experience easier than ever.
With the Autoloader, you can have a capacity up to 1000 discs, duplicate continuously for 24 hours (even
with multiple masters), and get the highest quality duplication, all at an extremely affordable price. The
Autoloader is the most reliable and affordable autoloader on the market, even compared to units with half
the drives and capacity.
Before you start using this autoloader, please read the following to ensure proper operation:
DVD Duplication Limitations
The DVD autoloader will not copy any DVDs that have Copy Protection encoded in the content. Typically,
most DVDs you purchase or rent from a store contain Copy Protection.
In addition to the copy protection limitation, the autoloader will only copy a DVD5 format (4.7 GB) disc to
another DVD5 format recordable DVD media. If your autoloader has double layer/dual layer capability,
you can copy a DVD9 format (8.5 GB) disc to another DVD9 format recordable DVD media, but you
cannot duplicate a DVD5 format disc on to a DVD9 format recordable media or vice versa.
Temperature Warning
If the Autoloader was stored in a location where the temperature dropped below 32° F (0° C) within the
past 24 hours, leave the autoloader in a warm room with temperatures at least 65° F (19° C) for four
hours prior to powering it on for the first time. Failure to do so may cause irreparable harm and prevent
the autoloader from functioning.
Maintenance
It is very important to operate and keep the autoloader in a dust free, clean environment since dust is the
number one killer of CD/DVD recording devices. Failure to do so can severely damage your autoloader.
We strongly suggest that you constantly use an Air Duster (Canned Air) to clear off any dust on the
surface of the autoloader.
Note: Do not try to use an Air Duster to clean the autoloader while the writer trays are open. In doing so,
you may inadvertently blow dust into the recording device and damage it.
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HERA Series CD/DVD Duplication System / User Manual
Proper Shutdown
To avoid possible system failures, you need to shut down the autoloader properly. To shut down the
autoloader, scroll to menu 15. Shutdown and follow the instructions on the screen. Not performing this
function increases the risk of damaging the autoloader.
Double Layer/Dual Layer Partition Issue
If you have a 16x speed or higher autoloader with double layer/dual layer DVD9 capability, the hard drive
partitions are set to a default size of 9 GB each to accommodate for the expanded size of the DVD9
format. If you require more partitions and do not plan on using double layer/dual layer DVD9 media, you
can reduce the size of the partitions using the instructions given in “Partition Size” on page 26. Keep in
mind that if you alter the partition size, all previous data/video stored on the hard drive will be lost and you
will only be able to load media with less than 5 GB capacity such as DVD5 (4.7 GB), CD (700 MB), etc.
Disc Static and Sticky Media Issues
The most common problems when using an autoloader are the disc static and sticky media issues. These
static charge problems cause multiple discs to stick together, resulting in improper operation and more
severely, can shock the robotic arm while loading a disc that causes the system freeze. Even though the
autoloader has a sticky media separator function to prevent the sticky media, but you should still follow
these steps to prevent sticky media from disrupting your operation and protect your system from disc
static charge.
This issue is most commonly seen when you buy a 100 pack of blank discs and insert them into the
autoloader without any treatment. If you have experienced this kind of problem, please do the following to
remove the adhesive static between the discs:
Separate the blank discs before you place them into the autoloader's bins and align them using the Output
Bin rod. Separating them will greatly reduce the static between discs. See pictures below:
If this doesn't achieve the desired outcome, use an air duster (canned air) to blow air around the circular
edge of the blank discs. This process reduces the static between the discs up to 90%. The amount of air
to use depends on factors specific to your environment.
Disc Placement Issue
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HERA Series CD/DVD Duplication System / User Manual
Another common problem when using an autoloader is the placement of media into the bins. Placing the
media into the bins properly can avoid possible picking errors when operating the autoloader. Even though
the autoloader is designed with certain tolerance adjustments to prevent mishandling by the picking arm,
failures may still arise if the bins are not loaded correctly. All media loaded into the bins should be flat and
not slanted at an angle to ensure the picking arm can securely grab the disc. Be sure not to load too many
discs into the bins as well as this may cause errors in placement and loading. The figure below shows the
proper and incorrect disc placements when loading media into the bins
2. The Robotic Platform
The autoloader (with up to 900 Disc Capacity) has 3 input bins (see Fig. 3 below) that hold:
- 110 discs each for HERA-3
- 210 discs each for HERA-6
- 300 discs each for HERA-9
The robotic arm picks blank discs from Input Bin # 1 first, and places the successful copies into the Output
Bin. Once Input Bin # 1 is empty, it picks blank discs from Input Bin # 2, and places the successful copies
into Input Bin # 1 which becomes Output Bin # 2. It then picks from Input Bin # 3 and places into Input Bin #
2 which becomes Output Bin # 3 and so on. Reject discs are placed on to the deck below the drive trays.
(Throughout this manual, this area is also referred as “Reject Area”).
Fig. 3
Input / Output Bin Placement
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HERA Series CD/DVD Duplication System / User Manual
3. The LCD Control Panel
Figure 4 below shows the LCD Control Panel. This panel has a two-line 20 character LCD display to
provide user feedback and eight push buttons to control the operation of the Autoloader. The functions for
these buttons are shown in Table 1.
Fig. 4
LCD Control Panel Layout
Table 1: Front Panel Controls
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HERA Series CD/DVD Duplication System / User Manual
Control
Name
Function
Up
Scroll up through the menu or list.
Down
Scroll down through the menu or list.
Enter
Execute the function. Also called OK in the Menus.
ESC
Go back to the previous function.
Copy
Copy
Quick key to make a copy. Pressing this key takes you directly
to the Copy menu.
Test
Test
Quick key to make a simulation of the copy process. Pressing
this key takes you directly to the Test menu.
Speed
Speed
Quick key to change the duplication speed. Pressing this key
takes you directly to the Select Burn Speed menu.
Source
Source
Quick key to change the master reading source. Pressing this
key takes you directly to the Select Source menu.
4. Menu Overview
This section provides an overview of the menu options. These menu options are explained in detail on
the referenced pages.
1. Copy (page 20)
Use the Copy menu or Copy quick key to make CD/DVD copies. Before you start a copy, make
sure you have selected the correct Master Mode.
If you plan to use Single Master Mode, please make sure you have successfully loaded your
master disc to a partition on the Hard Drive.
If you plan to use Multi Master Mode, please make sure you have placed every master disc on
top of the corresponding number of blank discs.
For additional information, see “Making Copies in Single Master Mode” on page 20 or “Making
Copies in Multi Master Mode” on page 22.
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HERA Series CD/DVD Duplication System / User Manual
2. Test (page 24)
Use the Test menu or Test quick key to simulate the copy process. With simulation, write once
recordable discs such as DVD-R, or CDR will be reusable. The purpose of simulation is to
ensure error free duplication.
Note:
Due to physical limitations of the DVD+R recordable format, if you try to simulate DVD+R
copying, you will encounter failure messages.
Warning: If you are using CD/DVD Rewritable discs as your blank media during the simulation,
the content on those discs will be permanently erased.
3. Compare (page 25)
Use the Compare function to perform a bit-by-bit comparison between the content of your master
disc(s) in the Hard Drive and the contents of all discs it copied. This ensures that all of your
copies are identical to original master disc(s).
Note:
The bit-by-bit comparison will only apply on all DVDs and Data CDs. The readability
check will be applied for other formats like Audio CDs, CD+G, and Video CDs discs due
to their lack of error correction mechanisms.
4. Test + Copy (page 26)
Use the Test + Copy menu option to simulate the copying process initially. Then, the autoloader
performs the actual copy process on the blank disc(s) that passed the simulation. For the blank
disc(s) that didn’t pass the simulation, the autoloader will place it/them to the Reject Area.
5. Copy + Compare (page 26)
Use the Copy + Compare menu option to make 100% reliable copies. After the copy process is
done, the autoloader automatically compares the copies from the content of your original master
disc.
6. Select Burn Speed (page 26)
Use the Select Burn Speed menu option or the Speed quick key to adjust the duplication speed
for the various blank disc formats. For additional information, see “Select Burn Speed” on page
21.
7. Select Source (page 28)
Use the Select Source menu or the Source quick key to tell the system where the content of the
master disc resides during duplication. At this point, Hard Drive is the only place where the
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HERA Series CD/DVD Duplication System / User Manual
content of the master disc resides during duplication. For additional information, see “Select
Source” on page 22.
8. Master Mode (page 28)
Use the Master Mode menu to select either Single Master Mode(SM) or Multi Master Mode
(MM). For more information on those modes, see “Single Master and Multi Master Modes” on
page 17. For more information on using the Master Mode menu, see “Master Mode” on page 29
9. Erase RW (page 28)
Use the Erase RW menu to erase your Rewritable discs. There are two options:
Full Erase: This option erases the entire disc, destroying all previously written data in
the process.
Quick Erase: This option erases the index (TOC) of the Rewritable disc, not the data
section. It is much faster than Full Erase. However, the data section is still recoverable. If
you prefer the old content not to be recovered for security purpose, please perform Full
Erase.
10. Hard Drive Setup (page 29)
Use the Hard Drive Setup menu to perform various hard drive-related operations. These options
include loading, renaming, or deleting your images. For additional information, see “Hard Drive
Setup” on page 29.
11. Setup (page 33)
Use the Setup menu options to control how the autoloader operates. You can scroll between the
various options using the Up or Down button.
1. Language
Use this setting to choose the language used to navigate the autoloader. The autoloader
supports English and Spanish menus.
2. Read Error Skip
Normally, when the autoloader encounters a read error while reading the master disc, all
the duplication will be aborted and all the recordable media in the writers will be ruined.
However, if you believe that your master disc has a small, insignificant error due to
physical damage, you can enable this setting to allow the autoloader to skip any read
errors that it encounters. It is ON by default.
Important: This function does not fix the error; it only skips it to continue copying the
rest of the readable data. This function is recommended for Video and Audio duplication
purpose.
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HERA Series CD/DVD Duplication System / User Manual
3. CD Writing Mode
Use this setting to select the mode you would like use to duplicate a CD. There are two
different modes: “Disc at Once” and “Track at Once.” Unless you understand completely
what they mean, we strongly suggest you to set it as “Disc at Once”.
4. Max Audio, VCD & CDG Speed
Due to the lack of error checking mechanism for Audio CD, Video CD and CD+G format,
duplicating them at too high a speed can cause frequent errors like glitches and skips.
Use this setting to adjust the maximum duplication speed for Audio, Video CD and
CD+G format to ensure the reliable duplication for such formats.
5. Buzzer
Use this setting to choose whether you want to hear a beep when you press a button and
when a task has been completed.
6. Startup Menu
Use this setting to choose which menu you would like to see first when you turn on the
autoloader.
7. Screen Saver
Use this setting to enable or disable the Screen Saver feature. When this is enabled, a
screen saver is displayed whenever your autoloader has been idle for a long period of
time.
8. Counter
Use the Counter menu to enable or disable the Counter feature. The counter tells you
how many discs have been copied and how many discs are left to go during the progress
and it will stop the job once the desired number of copies has been made.
9. AUTOCOPY Enabled
This menu option turns on the hidden AUTOCOPY main menu option. The AUTOCOPY
function simplifies the copy process by allowing you to stack blank media on a spindle(s),
place the master on top of the stack on the first spindle, and press the Enter button on
st
AUTOCOPY key in the main menu. It will load the content of the top disc of the 1 input
spindle (master disc) into the Reserved Partition of the Hard Drive and copy it to blank
disc(s) below it and other input spindle(s) if exists.
10. DVD+R Compatibility Mode
This feature allows you to turn the DVD+R High Compatibility Mode feature ON or OFF.
The purpose of this feature is to increase the compatibility of DVD+R media with a
broader range of DVD Video players.
11. Disable Drives
Use this utility to allow the system to disable certain drives/trays when certain
drives/trays are producing high failure rates. See “Disable Drives” on page 38.
12. System Utilities (page 39)
1. Disc Info
Use the Disc Info utility to identify the type of blank recordable media. This utility
identifies your blank recordable Media's format, capacity, manufacture ID, and the
Media's certified writing speed.
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HERA Series CD/DVD Duplication System / User Manual
2. System Info
Use this menu option to see data about the autoloader and its resources (firmware
version, RAM and CPU).
3. Device Info
Use this menu option to see data about the drives that are installed in the autoloader.
4. Load Default
Use this menu option to reset all of the options back to the manufacturer's default
values. You can use this function if your autoloader is acting abnormally.
5. Update Firmware
Use this utility to update the software in your autoloader. To update, insert the
st
manufacturer’s Certified Update CD into the 1 tray and make sure no other discs are in
rest of the trays. Then you can press the Enter button to update.
Important: You should not upgrade your autoloader's firmware unless your system is
becoming unstable or you are advised to do so by Tech Support.
13. Loader Utilities (page 42)
Use the Loader Utilities menu options to access the various utilities built into the autoloader. You
can scroll between the various options using the Up or Down button.
1. Drive Alignment
The Drive Alignment menu is used to check the mechanical alignment between the
drives and the robotic arm. See “Drive Alignment” on page 43 for more information.
2. Alignment Protection
Enabling Alignment Protection makes each drive tray quickly slide in and out after a disc
has been loaded into it. This ensures that the disc sits properly in the disc indentation of
the tray by “shaking” the disc into place. See “Alignment Protection” on page 43.
14. Manage Accounts (page 44)
Use this menu option to:
Create user accounts and passwords to prevent unauthorized use of the autoloader.
Edit existing user account information, including name and password.
Delete existing user account(s).
Enable/Disable this feature.
For additional information, refer to “Introduction to Manage Accounts” on page 16.
15. Shutdown (page 47)
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HERA Series CD/DVD Duplication System / User Manual
Use this menu option to turn off your system. Once you see the “Ready to Power Off” message,
you can safely turn off the machine using the power switch. Turning off your autoloader without
performing this function increases the risk of damaging it.
16. AUTOCOPY (Hidden)
The AUTOCOPY function simplifies the copy process by allowing you to stack blank media on a
spindle(s), place the master on top of the stack on the first spindle, and press the Enter button
st
on AUTOCOPY key in the main menu. It will load the content of the top disc of the 1 input
spindle (master disc) into the Reserved Partition of the Hard Drive and copy it to blank disc(s)
below it and other input spindle(s) if exists.
To activate this function, you need to activate it by going to “11. Setup” -> “9.AUTOCOPY” and
turn it on.
5. Introduction to Manage Accounts
This feature allows the administrator to:
Create user accounts and passwords to prevent unauthorized use of the autoloader.
Edit existing user account information, including name and password.
Delete existing user account(s).
Enable or disable “Manage Accounts”.
Manage Accounts is disabled by default. Prior to activating the “Manage Accounts” feature, the autoloader
recognizes all users as the Administrator.
The pre-defined password for this function is “0000.”
By adding additional users, each individual user has his/her own settings and only has access to the hard
drive partitions that the individual user loaded to the hard drive. No one else can access their hard drive
partitions other than the Administrator.
For example, if USER 1 logs-in and loads a master disc to hard drive Partition A, when USER 2 logs-in,
USER 2 will not have access to any partitions loaded by USER 1; which includes partition A.
To take advantage of this feature, follow these instructions:
Change the Administrator password. Refer to “Edit User Info” on page 45 for additional
information.
Create a User Name and Password for each authorized person on this autoloader. Refer to
“Create User” on page 45 for additional information.
Enable the “Manage Accounts” feature by turning on the “Password on Bootup” setting. Refer to
“Password on Bootup” on page 46 for additional information.
Note: This autoloader comes with a standard license that allows you to create up to 32 users.
However, if you desire to create more than 32 users, please contact Tech Support Service regarding
our special 64 user license pack.
For instructions on how to use “Manage accounts”, see “Manage Accounts” on page 44.
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6. Single Master and Multi Master Mode
There are two ways to make copies using the autoloader:
Single Master Mode:
This mode requires that a single master disc is loaded onto the hard drive prior to initiating the
duplication process. This mode is ideal if your job involves one or very few master disc(s).
Multi Master Mode (Batch Mode):
This mode does not require you to manually load your master. Simply place the master disc(s) on
top of the stack of blank discs needed for that particular job of the master disc. This mode is ideal
if you have numerous master discs and fewer copies for each master disc.
The Multi Master mode uses the Reserve partition to temporarily store the content of the current
master disc. Once the task is complete and a new master disc has been detected, the reserve
partition's content (of previous master disc) will be replaced with the content of the new master
disc.
You can tell immediately which mode you are in by looking at any of the Copy or Test menus:
Duplicator
1. Copy
B.30
(SM)
Duplicator
1. Copy
B.30
(MM)
The (SM) indicates Single Master Mode, and the (MM) indicates Multi Master Mode.
For example, if you need to make:
20 copies of job A
40 copies of job B
30 copies of job C
Under Multi Master Mode, you would need to follow the steps below:
1. Make sure all of the spindles are empty.
2. Place 30 blank discs for job C on to the first input spindle.
3. Place the master disc for job C on top of those blank discs for job C.
4. Place 40 blank discs for job B on top of the master disc for job C.
5. Place the master disc for job B on top of those blank discs for job B.
6. Place 20 blank discs for job A on top of the master disc for job B.
Place the master disc for job A on top of those blank discs for Job A.
After you have completed these steps, the Input Bin should be loaded in the order shown in Fig. 5:
When you start the copy operation, the robotic arm will pick up
discs from the Input Bin and place them into the drives. If any of the
discs in the drives contains data, (in this case, that would be the
first disc, the Master Disc for job A) the autoloader will load entire
content of this disc (Master A) into the reserve partition on the Hard
Drive. The subsequent discs from the input bin will be loaded in the
empty drives.
Master A
20 Blank Job for
Master A
Master B
40 Blank Job for Master B
Master C
30 Blank Job for Master C
Fig. 5
The Order of the Discs
Once the loading process is completed, the autoloader will start the
duplication process for the blank media in the remaining drives. Master disc A will be picked up
from the appropriate drive and dropped on to the Output Bin and the empty drive where the
master disc was removed will be loaded with the next disc from the Input Bin.
If a new master is detected before the previous job is finished, the autoloader will complete the
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HERA Series CD/DVD Duplication System / User Manual
first job, unload the completed job, and fill the drive trays with blank discs for the next job.
The robotic arm will continue to load media into the drives as the duplicated discs are placed in
the Output Bin. Once a writer drive (any drive) detects another Master disc, the same process is
repeated for the new Master disc.
7. Setting Counters and Assigning Names
Two frequently used tasks are setting counters and assigning names to partitions. Directions for these
tasks are given here.
7.1 Setting Counters
The autoloader frequently gives you the option to set a counter so that the machine can keep track of the
number of copies made. Follow these steps when you see a Counter Selection Menu:
Counter:
No Counter
The Counter Selection Menu lets you set how many copies you want to
make for your project. The Counter Selection feature tells the autoloader
to count the number of successful copies you have made and stop the
job when the desired number of copies has been reached.
You can select “No Counter” if you prefer to copy continuously with no interruption. (It will still count the
number of copies, but it will not notify you when to stop.) To select the “No Counter”, simply press the
Enter button when you see the screen above.
Or, you can select “Specify Counter” between 1 to 9999 by pressing the
the Specify Counter menu:
Counter:
Specify Counter
Specify Counter:
[0
] OK?
Up or
Down button to go to
Press the Enter button to select this option. You will see the next
Specify Counter menu.
To specify the number of copies for your project, you need to enter/input a
four-digit number.
If you need to specify a number that is less than four digits, fill the leading spaces with zeros (any leading
zeros will be skipped). Examples of four-digit numbers are “0234” (two hundred and thirty four), or “0010”
(ten).
To enter the number, you need to use the Up or Down button to select the number for each digit
and use the Enter button or the ESC button to move the cursor position right or left. Once you've
finished, move the cursor to “OK” and press the Enter button. For example, if you want to specify a
counter value of 21 (twenty one). The 4-digit value would be “0021.” To input the desired quantity, do the
following:
Make sure the cursor is located at the first position (First blinking position):
Specify Counter:
[0
] OK?
Press the Down button repeatedly until “0” is displayed.
Press Enter button once to move the cursor to the next position.
Press the Down button repeatedly until “0” is displayed.
Press Enter button once to move the cursor to the next position.
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HERA Series CD/DVD Duplication System / User Manual
Press the Down button repeatedly until “2” is displayed.
Press Enter button once to move the cursor to the next position.
Press the Down button repeatedly until “1” is displayed.
Now, “0021” is displayed, press Enter button once and the cursor moves to “OK”.
Then, press the Enter button once to submit your counter value. The loader will now start loading disc
from the input spindles and place them into all drive trays.
7.2 Editing Names
When you create either a new user or a partition, you need to assign a name to it. The example shown
here shows how to name or rename a partition, but the process for naming or renaming the user name is
identical.
During the process of creating a new partition, you will see the Edit Partition Name menu:
Edit Partition Name
[
] OK?
To enter the name, use the Up or Down button to select the character and use the Enter or
ESC button to move the cursor position. Once you've finished, move the cursor to “OK” and press the
Enter button.
The name for a partition can be up to eight characters long, and the characters can be any alpha (A...Z) or
numeric (0...9) value. For example, if you want to name the partition for your master disc as “FUN”. Then
follow this example:
Press the Down button repeatedly until “F” is displayed. (You can also hold the Down button
down, and the autoloader will scroll through the alphabet.)
Press the Enter button once to move the cursor to the next position.
Press the Down button repeatedly until “U” is displayed.
Press the Enter button once to move the cursor to the next position.
Press the Down button repeatedly until “N” is displayed.
Press the Enter button once to move the cursor to the next position.
Once you have the name “FUN” displayed and then, press the Enter button repeatedly
until the cursor is moved to “OK”.
Then press the Enter button once to submit your name selection.
You will now see the following confirmation screen:
Loading Partition?
[FUN
], OK?
Press the
Enter button to confirm.
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HERA Series CD/DVD Duplication System / User Manual
OPERATION
This chapter shows each of the menu options and how they are used.
1. Copy
The Copy menu option or the front panel Copy quick key have two different modes of
operation:
Copy
Single Master Mode: This mode requires that a single master disc is loaded onto the hard drive
prior to initiating the duplication process. This mode is ideal if your job involves one or very few
master disc(s).
Multi Master Mode (Batch Mode): This mode does not require you to manually load your master.
Simply place the master disc(s) on top of the stack of blank discs needed for that particular job of
the master disc. This mode is ideal if you have numerous master discs and fewer copies for each
master disc.
These modes are described in detail in “Single Master and Multi Master Modes” on page 17. If you are
making copies in Single Master Mode, continue on to the next section. If you are making copies in Multi
Master Mode, jump ahead to “Making Copies in Multi Master Mode” on page 22.
1.1 Making Copies in Single Master Mode
This process will copy your master disc on to several blank discs simultaneously. This mode requires that
your master disc is loaded into a partition on the Hard Drive. See “Load Partition” on page 30 for
instructions on how to do this.
Turn on your autoloader and wait until it has booted up. It should take several minutes for the autoloader
to go through its self adaptive test and auto-calibration procedures. You should see the following signifying
your autoloader is ready:
Duplicator
1. Copy
Duplicator
8. Master Mode
B.30
(SM)
Make sure the Master Mode is set to Single Master mode (SM). If it is
not, use the
Up or
Down button to navigate to the Master Mode
screen. If it is already in Single Master mode (SM), please skip to the
step that starts the copy process.
B.30
(MM)
Press the Enter button to enter the Master Mode Menu and you
will see a screen similar to one of the following:
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HERA Series CD/DVD Duplication System / User Manual
Master Mode:
Multi Master
Master Mode:
Single Master
Use the Up or Down button to select Single Master Mode. Press the
Enter button to submit your selection.
Go back to the Copy Menu. Use the
Duplicator
1. Copy
Up or
Down button to navigate to the following screen:
Start the Copy Process. Insert your blank discs on to the Input
Enter button to enter the Copy menu.
Spindle(s) and press the
You will see the Choose Partition menu:
B.30
(SM)
Choose Partition
3->[FUN
]CD
Up or
Down button to find the partition where your master
Use the
Enter button to select that Partition. Next, you
disc is stored. Press the
will see the Counter Selection menu:
Counter:
No Counter
Follow the instructions shown in “Setting Counters” on page 18 to
continue. Once the counters have been set, press the
Enter button to
confirm. You will see the Processing screen:
Preparing...
Please Wait
After a short interval, the robotic loader will pick the top disc from the input
spindle and place it into one of the drives. As this is happening, you will see
a screen similar to below:
Loader Processing
Drive 1 <- Input Bin
This information screen shows what is happening. In this case, the
loader has taken a disc from the input spindle and is placing it into
Drive 1.
The loader will continue to remove discs from the input spindle and place those into drives until either all
of the drives are full, or the count that you loaded into the counter is reached.
Processing...
Please Wait
It takes a few seconds for the autoloader to recognize all the discs.
After two or three seconds of processing time, one of the following Copy Progress screens will appear.
Copying...
0/21
H4012MB
12%
Copying...
0
“H” indicates the source of the job
resides in the Hard Drive.
“4012MB” indicates the capacity of the
master disc.
“12%” indicates the current progress
of the duplication.
“0/21” indicates you have a project
size of 21 copies and you have made 0
copies so far.
21
H4012MB
12%
“H” indicates the source of the job
resides in the Hard Drive.
“4012MB” indicates the capacity of
the master disc.
“12%” indicates the current progress
of the duplication.
“0” indicates you have made 0 copies
so far.
HERA Series CD/DVD Duplication System / User Manual
Note: It is normal to see the progress indicator stay at 0%-10% and 100% for approximately 30
seconds for CD duplication and up to one minute for DVD duplication. That is caused by the
initializing and finalizing stages.
Loader Processing
Drive 1 -> Output Bin
Once the duplication run is completed, the loader will remove the
finished disc from the drive and place the successful copy on the
Output Spindle and if there are any bad/NG copy to the reject
area.
The loader will then pick up another blank disc and load it into the drive. This is then repeated for each
disc.
Loader Processing
Drive 2 <- Input Bin
The copying process will continue until you either run out of blank
discs or until the count that you loaded into the counter is reached.
If you run out of blank discs and the job is not complete, the autoloader will give you an opportunity to fill
the spindle:
Important: When you add discs to the input spindle, be sure to remove your finished discs from
the Output Spindle.
Input Bin Empty(20)
Continue?
At this point you can either put more discs on to the input spindle and
Enter button to continue, or press the
ESC button to
press the
terminate your project.
Once the autoloader is through, you will see the following screen:
PASS 100 FAIL 0
Job Completed! Press OK to Finish
“PASS 100" indicates that you made 100 successful copies.
“FAIL 0" indicates that you have no failures for this job.
At the bottom of the screen, you will see the scrolling message: “Job Complete! Press OK to Finish”
Enter button once again and you shall see the “Access Log” menu. You can press the
Press the
Enter button one more time to see the log that indicates the number of passes and fails for every
ESC button to go back to the main menu. It is highly recommended to
drive/tray, or simply press the
check the log when your job has an abnormal amount of failures.
1.2. Making Copies in Multi Master Mode
This mode does not require you to manually load your master. Simply place the master disc(s) on top of
the stack of blank discs needed for that particular job of the master disc. This mode is ideal if you have
numerous master discs and fewer copies for each master disc.
The Multi Master mode uses the Reserve partition to temporarily store the content of the current master
disc. Once the task is complete and a new master disc has been detected, the reserve partition's content
(of the previous master disc) will be replaced with the content of the new master disc.
For more information on Multi Master Mode, see “Single Master and Multi Master Modes” on page 17.
Turn on your autoloader and wait until it has booted up. It should take several minutes for the autoloader
to go through its self adaptive test and auto-calibration procedures. You should see the following signifying
your autoloader is ready:
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HERA Series CD/DVD Duplication System / User Manual
Duplicator
1. Copy
B.30
(MM)
Make sure the Master Mode is set to Multi Master mode (MM). If it
is not, use the
Up or
Down button to navigate to the 8.
Master Mode screen. If it is already in Multi Master mode (MM),
please skip to the step that starts the copy process.
Duplicator
8. Master Mode
B.30
(SM)
Press the Enter button to enter the Master Mode Menu and you
will see a screen similar to one of the following:
Master Mode:
Single Master
Master Mode:
Multi Master
Duplicator
1. Copy
Use the
Up or
Down button to select Multi Master Mode. Press the
Enter button to submit your selection.
B.30
(MM)
Up or
Use the
Menu.
Down button to navigate back to the 1. Copy
Place your master discs and blank discs onto the Input Spindle as described in “Single Master and Multi
Master Modes” on page 17. In general, the order of the discs on the spindle will be, from top to bottom:
The master disc for the first job
The blank discs for the first job
The master disc for the second job
The blank discs for the second job
The master disc for the third job
The blank discs for the third job
etc.
If your autoloader has more than one Input Spindle, then the job sequence can be spread across the
spindles, in sequence. CD duplication jobs and DVD duplication jobs can be intermixed. The autoloader
will automatically detect a job’s master and blank disc format and copy them when they match.
You should still be at the 1. Copy Menu:
Duplicator
1. Copy
B.30
(MM)
Enter button to start the duplication job.
Press the
After a short interval, the robotic loader will pick the top disc (master disc)
from the Input Spindle and place it into one of the drives. As this is
happening, you will see a screen similar to below:
Preparing...
Please Wait
Loader Processing
Drive 1 <- Input Bin
This information screen shows what is happening. In this case, the
loader has taken a disc from the Input Spindle and is placing it into
Drive 1.
The loader will continue to remove discs from the Input Spindle and place those into drives until either all
of the drives are full or all Input Spindles are empty.
Processing...
Please Wait
It takes a few seconds for the autoloader to recognize all of the discs in the
trays.
Loading... RESERVED
36%
121MB Loaded
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HERA Series CD/DVD Duplication System / User Manual
Once all of the discs are detected, the autoloader will detect the master disc and read the contents of
the master disc into the reserve partition.
Loader Processing
Drive 1 -> Output Bin
Once the master disc has been loaded, the autoloader will remove the
master disc from the drive and place it onto the Output Spindle.
Loader Processing
Drive 1 <- Input Bin
The loader will then pick up another blank disc and load it into the
drive where the last master disc was placed.
Once the loading process is completed, the duplication process will start. When the duplication process is
through, the loader will remove the discs from the drives and place successful copies onto the Output
Spindles and place failed copies onto Rejected Area.
In Multi Master Mode, the robotic arm continues to load more media into the drives from Input Spindles
while the duplicated discs are placed in the Output Spindle. Once a new Master disc are been detected by
any of the drives, this process will repeat for the new Master disc.
When all of the jobs are complete, and the autoloader detects all Input Spindles are empty, it presents you
with the Input Bin Empty message:
Input Bin Empty (20)
Press OK to Continue
Access Log File
OK?
Enter button to continue and you will see the Access
Press the
Log File screen:
Press the
Enter button to view the log file or press the ESC button to
return to the 1.Copy menu. If you choose to see the log file, you will see a
screen similar to below:
Master #1, Total 20
Pass 20, Fail 0
Master #2, Total 40
Pass 40, Fail 0
Use the
Up or
Down buttons to look at the log file for the
various jobs. Press the ESC button to return to the 1.Copy menu
Master #3, Total 30
Pass 30, Fail 0
2. Test
Use the Test menu or Test quick key to simulate the copy process. With simulation, write once recordable discs such as DVD-R, or CDR will be reusable. The
purpose of simulation is to ensure error free duplication.
Note:
Test
Due to physical limitations of the DVD+R recordable format, if you try to simulate DVD+R
copying, you will encounter failure messages.
Warning: If you are using CD/DVD Rewritable discs as your media during the simulation, the
content on those discs will be permanently erased.
Operation in Test mode is identical to operation in Copy mode. See “Copy” on page 20 for instructions.
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HERA Series CD/DVD Duplication System / User Manual
3. Compare
Use the Compare function to perform a bit-by-bit comparison between the content of your master disc(s)
in the Hard Drive and the contents of all discs it copied. This ensures that all of your copies are identical to
original master disc(s).
Note: The bit-by-bit comparison will only apply on all DVDs and Data CDs. The readability check will be
applied for other formats like Audio CDs, CD+G, and Video CD discs due to their lack of error correction
mechanisms.
If you are at the 1. Copy Menu, do the following:
Duplicator
1. Copy
B.30
(MM)
Use the
Duplicator
3. Compare
B.30
Enter button on 3. Compare menu to enter the
Press the
Choose Partition Menu and you will see a screen similar to the
following:
Up or
Down button to find the 3. Compare menu.
Use the
Up or
Down button to find the partition where your master
Enter button to select that Partition. Next,
disc is stored. Press the
you will see the Counter Selection menu:
Choose Partition
3-> [FUN
]CD
Counter:
No Counter
Follow the instructions shown in “Setting Counters” on page 18 to
Enter button to
continue. Once the counters have been set, press the
confirm. You will see the Preparing screen.
Preparing...
Please Wait
After a short interval, the robotic loader will pick the top disc from the input
spindle and place it into one of the drives. As this is happening, you will
see a screen similar to below:
This information screen shows what is happening. In this case, the
loader has taken a disc from the input spindle and is placing it into
Drive 1.
The loader will continue to remove discs from the input spindle and place those into drives until either all
of the drives are full, or the count that you loaded into the counter is reached.
Loader Processing
Drive 1 <- Input Bin
Processing...
Please Wait
It takes a few seconds for the autoloader to recognize all the discs.
The system will then compare the discs in the trays to the content of the master disc residing in the Hard
Drive partition you specified. When the comparison job is complete, the autoloader will place the good
discs and failed discs into corresponding areas and you will see a PASS/FAIL result screen similar to this:
Counter Specified
PASS 16 FAIL 0
Job Completed! Press OK to
Finish
No Counter Specified
or:
25
Input Bin Empty (20)
Reset Hoppers?
HERA Series CD/DVD Duplication System / User Manual
“PASS 16” indicates 16 discs
have been compared successfully.
“FAIL 0” indicates none of the
discs have failed.
Press the
“Input Bin Empty (20)” indicates
that the system has run out of discs to
compare.
If you have more discs to compare, you
can empty the Output Spindle; place the
discs to be compared in the Input Spindle
and Press the Enter button to
continue.
Enter button to finish
If you have no more discs to compare,
press the ESC button to terminate the
operation.
4. Test + Copy
With the Test + Copy menu option, the autoloader simulates the copying process, and then makes copies
if everything works correctly. If a failure is encountered on a disc during the simulation, it will not be copied
during the copying process while the discs that passed the simulation will move on to the copying process.
After the copying process, the autoloader will place the failure discs into the rejected area while the
successfully copied discs will be placed into the corresponding Output Spindle.
Operation in Test + Copy menu is identical to operation in Copy menu. See “Copy” on page 20 for
instructions.
5. Copy + Compare
The Copy + Compare menu option is used to make verified copies. After the copy process is done, the
autoloader automatically compares the copies to the master content residing in the hard drive to ensure
that they are identical. When the operation is complete, the autoloader automatically places good discs on
to the Output Spindle and bad discs in the Reject Area.
Operation in Copy+Compare menu is identical to operation in Copy menu. See “Copy” on page 20 for
instructions.
6. Select Burn Speed
The Select Burn Speed menu option or the Speed quick key is used to adjust the duplication
speed for the various duplication modes. By default, the duplication speed will be set to the
optimal speed. However, under some circumstances you might want to lower down the
Speed
duplication speed. Those circumstances are:
Poor Blank Media Quality - When your media quality is sub-par, lowering the duplication speed is
necessary to make good copies.
Duplication Quality - Overall, the lower the speed, the higher the quality of your duplicates. If you
have time, it is a good choice to lower the speed to produce the best quality duplicates.
If you are at the 1. Copy Menu, do the following:
Duplicator
1. Copy
B.30
(MM)
Use the
menu.
Up or
26
Down button to find the 6. Select Burn Speed
HERA Series CD/DVD Duplication System / User Manual
Duplicator
B.30
6. Select Burn Speed
Select Burn Speed
HDD to CD Speed
Press the
Enter button on 6. Select Burn Speed menu to set the
duplication burn speed and you will see the Select Burn Speed type
menu similar to below:
There are two recording speed types that can be set:
HDD to CD: Copy Hard Drive CD Content to CD-R/RW
Discs speed.
HDD to DVD: Copy Hard Drive DVD Content to
DVD±R/RW Discs.
Depending upon the type of duplication and your autoloader restrictions, you need to select the correct
format in order to take effect. To select the recording speed options, use the Up or Down buttons to
find the desired speed for the appropriate format and press the Enter button to enter the menu. You will
see a menu similar to this:
HDD to CD Speed
32x
Up or
Down button to find the desired speed. Press the
Use the
Enter button to set the desired recording speed.
The options that are available are shown in Table 2.
Duplication
Type
HDD to CD
Speed
HDD to DVD
Speed
Speeds Available
1x, 2x, 4x, 8x, 12x, 16x, 24x, 32x, 40x, 48x, 52x
1x, 2x, 2.4x, 4x, 6x, 8x, 12x, 16x
Table 2 Duplication Speeds
These options might change depending on the CD or DVD writers pre-installed in your system.
Note: The speed you choose may be adjusted by the drives and/or the media for optimized
duplication.
Once your selection has been changed successfully, you will see the following screen for 2 seconds:
HDD to CD Speed
Adjusted to: 8x
You will automatically be returned to the Main Menu
7. Select Source
The Select Source menu or the Source quick key is used to set the Master Reading Source.
In the autoloader, the Master Reading Source is always the Hard Drive.
27
Sourc
HERA Series CD/DVD Duplication System / User Manual
8. Master Mode
The Master Mode menu is used to select between Single Master mode or Multi Master mode. For more
information on the modes, see “Single Master and Multi Master Modes” on page 17.
If you are at the 1. Copy Menu, do the following:
Duplicator
1. Copy
B.30
(SM)
Duplicator
8. Master Mode
Master Mode:
Single Master
Master Mode:
Multi Master
B.30
Use the
menu.
Up or
Down button to find the 8. Master Mode
Enter button on 8. Master Mode to enter the menu
Press the
and you will see one of the following screens:
Use the
Up or
Down button to choose between Multi Master mode
and Single Master mode. Press the Enter button to enter your selection.
The system will return you back to the main menu.
9. Erase RW
Use the Erase RW menu to erase your Rewritable discs.
Duplicator
1. Copy
B.30
(SM)
Use the
Duplicator
9. Erase RW
B.30
Press the Enter button on 9. Erase RW to enter the menu and
you will see the following screens:
Erase RW
Quick Erase
Use the
continue.
Up or
Counter:
No Counter
Up or
Down button to find the 9. Erase RW menu.
There are two options:
Full Erase: This option erases the entire disc, destroying
all previously written data in the process.
Quick Erase: This option erases the index (TOC) of the
Rewritable disc, not the data section. It is much faster than Full
Down buttons to select between the two options and press the
Enter button to
Follow the instructions shown in “Setting Counters” on page 18 to
continue. Once the counters have been set, press the Enter button to
confirm.
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HERA Series CD/DVD Duplication System / User Manual
Loader Processing
Drive 1 <- Input Bin 1
Processing ...
Please Wait
Quick Erasing...
0/25
The Robotic Arm will go out and pick the discs to be erased from
the Input Spindles and place them into the drives. As soon as the
drives are all full, or the number programmed into the counter is
reached, you will see the following:
The system will check all discs in the drive and prepare them to be
erased. As soon as the checking process completes, the Erase RW
process starts.
The “0” indicates that zero discs have been erased so far. The “25
indicates the number programmed into the counter. Once all the discs
have been erased, you will see one of these PASS/FAIL screens:
Counter Specified
No Counter Specified
PASS 25 FAIL 0
Job Completed! Press OK to Finish
Input Bin Empty (20)
Reset Hoppers?
or:
“PASS 25” indicates 25 discs have been
erased successfully.
If you have more discs to erase, you can
empty the Output Spindle; place the discs to
be erased in the Input Spindle and Press the
Enter button to continue.
“FAIL 0” indicates none of the discs have
failed erase.
Press the
“Input Bin Empty (20)” indicates that
the system has run out of discs to erase.
Enter button to finish
If you have no more discs to erase, press the
ESC button to terminate the operation.
10. Hard Drive Setup
The Hard Drive Setup menu consists of following sub-menus:
1
Select Partition
2
Load Partition
3
Rename Partition
4
Delete Partition
5
Partition Info
6
Partition Size
7
Format Hard Drive
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HERA Series CD/DVD Duplication System / User Manual
Each of these menus is discussed in it’s own subsection.
If you are at the 1. Copy Menu, do the following:
Duplicator
1. Copy
B.30
(SM)
Up or
Use the
Down button to find the 10. Hard Drive Setup.
Enter button on 10. Hard Drive Setup to enter the
Press the
menu. Use the Up or Down button to select between those
options.
Duplicator
B.30
10. Hard Drive Setup
10.1 Select Partition
The Select Partition submenu is used to select the partition on the Hard Drive that will be used as the
default partition choice for various Hard Drive related tasks.
Press the
Hard Drive Setup
1. Select Partition
Use the Up or Down button to select the desired partition. The
RESERVED partition is reserved for use by the System under MultiMaster mode.
Choose Partition
1->[RESERVED] CD
Choose Partition
2->[FUN
] CD
Enter button to enter the Select Partition menu.
Enter button to select the desired partition (named FUN in
Press the
this example).
10.2 Load Partition
The Load Partition menu is used to load a master disc’s content into the desired partition on the Hard
Drive.
Hard Drive Setup
2. Load Partition
Press the
Load Partition[2/16]
Load -> New Partition
Enter button to enter the Load Partition menu.
If you would like to load the master disc into a new partition, press the
Enter button when the New Partition option is shown. Or, you can
Up or
Down button to select one of the existing
use the
partitions to be overwritten & press the Enter button to select it.
Depending on whether you are loading the master into a new partition, or into an existing partition, you will
see one of these two screens:
New Partition
Edit Partition Name
[
] OK?
Existing Partition
This will Overwrite
[FUN
],OK?
or:
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HERA Series CD/DVD Duplication System / User Manual
Enter a new partition name as
described in “Editing Names”
on page 13. For this example,
we will name it “Happy”.
Press the Enter button to overwrite the
partition named “FUN”. Before continuing, the
autoloader will ask you again to confirm it.
Edit Partition Name
[FUN
] OK?
Enter a new partition name as described in
“Editing Names” on page 13. For this
example, we will name it “HAPPY”.
Load Partition
[HAPPY
], OK?
The system will display a verification message before continuing. Pres the
Enter button to start loading the partition named “HAPPY”.
The master should be placed on the first input spindle. The robotic arm will pick it up and place it into one
of the drives, and the contents of the master disc will be loaded into the desired partition.
Load Partition OK!
Press OK to Finish
Pres the
Enter button to finish.
10.3 Rename Partition
When you load your master disc onto a hard drive partition, you are asked to give it a name. However, you
can rename it at anytime afterwards. Instructions for this are shown in “Editing Names” on page 19.
10.4 Delete Partition
The Delete Partition option deletes an existing partition. Use the
the 4.Delete Partition menu.
Hard Drive Setup
4. Delete Partition
Choose Partition
2->[FUN
] CD
Up or
Down button to navigate to
Enter button to enter the Delete Partition menu. The
Press the
autoloader will first ask you to choose the partition to be deleted:
Up or
Down button to find the partition that you want to
Use the
delete. Press the Enter button to select the partition.
Delete Partition
[FUN
] CD,
OK?
The autoloader displays the Delete Partition confirmation message. Press
the Enter button to continue.
Partition FUN
Deleted
The autoloader displays the Deleted message for two seconds and then
returns you to the Delete Partition menu.
10.5 Partition Info
The Partition Info option provides information about an existing partition. Use the
button to navigate to the 5. Partition Info menu.
Hard Drive Setup
5. Partition Info
31
Up or
Down
HERA Series CD/DVD Duplication System / User Manual
Press the Enter button to enter the Partition Info menu, and use the
the partition that you want information about.
( 2)
[FUN
From: ADMIN
] CD 21MB
Up or
Down button to find
The “(2)” field indicates that it is the second partition on the
drive.
The “From:” field indicates the user that created the partition
(See “Introduction to Manage Accounts” on page 10.)
The “[FUN]” field shows the name of the partition.
The “CD” field indicates that the master stored in this
10.6 Partition Size
The Partition Size option allows you to change the size of the Hard Drive partitions.
Warning: When you alter the partition size, all previous data or video stored on the hard drive will
be lost, and you will only be able to load media with less than the specified partition size capacity.
To change the hard drive partition size, use the
Size menu:
Up or
Down button to navigate to the 6. Partition
Hard Drive Setup
6. Partition Size
Press the
Enter button to enter the Partition Size menu.
Partition Size
AUTO
Press the
Press the
Up or
Down button to select the desired partition size.
Enter button to select the Partition Size.
The Hard Drive is divided into a number of equal-sized partitions. Each partition holds ONE and ONLY
ONE master disc content regardless of the size of your master disc.
The options for partition size are:
Auto
CD: 1 GB
DVD Single Layer: 5 GB
DVD Dual/Double Layer: 9 GB
The number of partitions is determined by dividing your Hard Drive's total capacity by the selected
media size: 1 GB for CD format, 5 GB for DVD5 format, or 9 GB for DVD9 format (double layer/dual
layer), and then subtracting one partition for system use. For example, if you have a 160 GB Hard
Drive, you can calculate the number of DVD5 format partitions by: 160 / 5 = 32. Since one partition is
reserved for system use, you will have 31 partitions available for use.
Or you can calculate the number of DVD9 format partitions using the formula: 160 / 9 = 17.77. Since
you cannot use an incomplete partition, there will be a total of 17 partitions available for a 160 GB Hard
Drive. Since one partition is reserved for system use; there will be 16 partitions available for use.
The Auto option sets the partition to the largest size that the installed CD/ DVD writers can
accommodate.
If you have a 16x speed or higher autoloader with double layer/dual layer DVD9 capabilities, the hard
drive partitions are set at a size of 9 GB each under Auto option to accommodate the expanded size of
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HERA Series CD/DVD Duplication System / User Manual
the DVD9 format. If you require more partitions and do not plan on copying double layer/dual layer
DVD9 media, you can change the hard drive partition size to CD (1 GB) or DVD (5 GB).
10.7 Format Hard Drive
This function formats the Hard Drive. It deletes all disc images and re-initiates the Hard Drive. To
format the Hard Drive, use the Up or Down button to navigate to the 7. Format Hard Drive menu:
Hard Drive Setup
7. Format Hard Drive
Press the
Format Hard Drive
Press OK to Continue
Press the Enter button to format the Hard Drive. After the Hard
Drive has been formatted, the system will return you to the Format
Hard Drive menu.
Enter button to enter the Format Hard Drive menu.
11. Setup
The Setup menu options are used to configure various options on the autoloader. The Setup menu
consists of the following sub-menus:
Language
Read Error Skip
CD Writing Mode
Max Audio, VCD & CDG Speed
Buzzer
Startup Menu
Screen Saver
Counter
AUTOCOPY Enabled
DVD+R Compatibility Mode
Disable Drives
Each of these options is discussed in its own subsection.
11.1 Language
This setting allows you to choose the language that you prefer to use when navigating the autoloader.
The autoloader supports multiple languages.
Setup
1. Language
Language:
English
Language:
Espanol
Use the Up or Down button to select the Language menu and
press the Enter button to enter that menu.
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Use the
Up or
select that option.
Down button to select between the languages and press the
Enter button to
11.2 Read Error Skip
Normally, when the autoloader encounters a read error while reading your master disc, the duplication
is aborted and all the recordable media in the writers are ruined. However, if you believe that your
master disc has a small, insignificant error due to physical damage, you can enable this setting to allow
the autoloader to skip any read errors it encounters.
Note: This function does not fix the error; it only skips it to make the rest of the data readable.
Setup
2. Read Error Skip
Read Error Skip
On
Read Error Skip
Off
Up or
Down button to select the Read Error Skip
Use the
menu and press the Enter button to enter that menu.
Use the Up or Down button to select whether Read Error Skip is
on or off, and press the Enter button to select that option.
11.3 CD Writing Mode
This setting allows you to select which mode to use to duplicate a CD; “Disc at Once” or “Track at
Once.” Unless you understand completely what these modes are, we strongly suggest you to set it to
“Disc at Once.”
Setup
3. CD Writing Mode
CD Writing Mode
Disc at Once
CD Writing Mode
Track at Once
Use the Up or Down button to select the CD Writing Mode
menu and press the Enter button to enter that menu.
Use the Up or Down button to select either Disc at Once or Track
at Once, and press the Enter button to select that option.
11.4 Max Audio, VCD & CDG Speed
Due to the lack of error checking mechanism for Audio CD, Video CD and CD+G format, duplicating
them at too high a speed can cause frequent errors like glitches and skips. Use this setting to adjust
the maximum duplication speed for Audio, Video CD and CD+G format to ensure reliable duplication
for such formats.
The options are: 1x, 2x, 4x, 8x, 12x, 16x, 24x, 32x, 40x, 48x, and 52x.
Use the
Up or
Down button to select the Max
Audio, VCD & CDG Speed menu and press the
Enter button to enter that menu.
Setup
4. Max Audio, VCD & CDG Speed
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Use the Up or Down button to select the desired
maximum writing speed for Audio, VCD and CDG, and
press the Enter button to select that option.
Max Audio, VCD & CDG Speed
16x
Note: The actual speed that is selected may be determined by the drives or by the blank media.
11.5 Buzzer
This setting will allow you to choose whether you want to hear a beep when you press a button or when
a task has been completed.
Setup
5. Buzzer
Use the Up or Down button to select the Buzzer menu and press
the Enter button to enter that menu.
Buzzer:
On
Use the Up or Down button to select whether Buzzer is on or off,
and press the Enter button to select that option.
Buzzer:
Off
11.6 Startup Menu
This setting will allow you to choose the menu option that you will see first when you turn on the
autoloader. The options are:
Copy
Test
Compare
Test + Copy
Copy + Compare
Select Burn Speed
Select Source
Master Mode
Erase RW
Hard Drive Setup
Setup
Loader Utilities
System Utilities
Manage Accounts
Shutdown
Setup
6. Startup Menu
Startup Menu
Copy
Use the Up or Down button to select the Startup Menu option
and press the Enter button to enter that menu.
Use the
Up or
Down button to select the desired startup menu,
and press the Enter button to select that option.
11.7 Screen Saver
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HERA Series CD/DVD Duplication System / User Manual
This menu allows you to choose whether you want to enable the Screen Saver feature. By enabling
this feature, a screen saver will be displayed when your autoloader has been idle for a long period of
time.
Setup
7. Screen Saver
Screen Saver:
On
Screen Saver:
Off
Use the Up or Down buttons to select the Screen Saver menu and
press the Enter button to enter that menu.
Use the Up or Down button to select whether the Screen Saver is
on or off, and press the Enter button to select that option.
11.8. Counter
This menu allows you to choose whether you want to enable the Counter feature. By enabling this
feature, the autoloader will prompt you to enter a counter amount and continuously burn discs until it
reaches the value set into the counter.
Setup
8. Counter
Counter:
On
Counter:
Off
Use the Up or Down button to select the Counter menu and press
the Enter button to enter that menu.
Use the Up or
off, and press the
Down button to select whether the Counter is on or
Enter button to select that option.
For information on entering the counters, see “Setting Counters and Assigning Names” on page 18.
11.9 AUTOCOPY Enabled
This option turns on the hidden Autocopy menu. The Autocopy function is the simplest way to make
CD/DVD copies. It simplifies the copy process by automatically copying from the Master Disc, which
should be placed on top of the first Input Spindle, to all of the blank discs which follow it. To make
copies in Autocopy mode, you simply:
Fill the input spindle(s) with the required number of blank discs
Place the Master disc on top of the stack in the first input spindle
Press the 16. AUTOCOPY button
When AUTOCOPY Enabled is turned on, it appears as 16.AUTOCOPY, above option 1.Copy and
below option 15.Shutdown in the main menu structure.
Setup
9. AUTOCOPY Enabled
AUTOCOPY Enabled:
On
AUTOCOPY Enabled:
Off
Use the Up or Down button to select the AUTOCOPY Enabled
menu and press the Enter button to enter that menu.
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Use the Up or Down button to select whether the AUTOCOPY Enabled function is on or off, and
press the
Enter button to select that option.
Once you get back to the main menu, use the
screen:
Duplicator
16. AUTOCOPY
B.30
Up or
Down button to navigate to the following
Fill the input spindle(s) with the required number of blank discs.
Place the Master disc on top of the stack in the first input spindle, and press the
Enter button to start the AUTOCOPY
process.
Loader Processing...
Please Wait
The loader will then start the Autocopy process.
Loader Processing
Drive 1<-Input Bin
The loader will load the Master into the next available drive.
Loading...
60%
The loader will load the contents of the master disc into the
RESERVED partition.
RESERVED
4012MB
Once the content of the master disc has been loaded, the autoloader removes it from the drive, places
it on the output spindle, and starts placing blank discs into the writer drives.
Loader Processing
Drive 2<-Input Bin
This information screen shows what is happening. In this case,
the loader has taken a disc from the input spindle and is placing it
into Drive 2.
The loader will continue to remove discs from the input spindle and place them into drives until either
all of the drives are full, or until it runs out of blank discs.
Processing...
Please Wait
It takes a few seconds for the autoloader to recognize all the
discs.
After two or three seconds of processing time, the following Copy Progress screen will appear.
Copying...
0
H4012MB
12%
“H” indicates the source of the job resides in the Hard
Drive.
“4012MB” indicates the capacity of the master disc.
“12%” indicates the current progress of the duplication.
“0” indicates you have made 0 copies so far.
Note: It is normal to see the progress indicator stay at 0% - 10% and 100% for approximately 30
seconds for CD duplication and up to one minute for DVD duplication. That is caused by the
initializing and finalizing stages.
Once the duplication run is completed, the loader will remove the disc from the drive and will place
either the successful copy on the output spindle or the bad copy in the reject area.
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The loader will then pick up another blank disc and load it into the drive. This is then repeated for each
drive.
Loader Processing...
Drive 2<-Input Bin
The copying process will continue until you run out of blank
discs.
Input Bin Empty(20)
Reset Hoppers?
At this point you can either load more discs on to the input
spindle(s) and press the
Enter button to continue, or press
ESC button to terminate your project.
the
11.10 DVD+R High Compatibility Mode
This feature allows you to turn the DVD+R High Compatibility Mode feature ON or OFF. The purpose
of this feature is to increase the compatibility of DVD+R media with a broader range of DVD Video
players. This process will increase the amount of time required to duplicate your disc(s).
Setup
10.DVD+R High Compatibility Mode
DVD+R High Compatibility Mode:
On
DVD+R High Compatibility Mode:
Off
Use the Up or Down button to select the
DVD+R High Compatibility Mode menu and
press the Enter button to enter that menu.
Up or
Down button to select
Use the
whether the DVD+R High Compatibility Mode
is on or off, and press the Enter button to
select that option.
11.11 Disable Drives
This feature allows you to disable certain drives/trays when those drives/trays are producing high
failure rates or not functioning properly.
Setup
10. Disable Drives
Use the
Up or
Down button to select the Disable Drives
menu and press the Enter button to enter that menu.
Drive 1 Port 1
[*]Enable [ ]Disable
Drive 1 Port 1
[ ]Enable [*]Disable
Save Changes?
Use the Up or Down button to select the desired drive/trays
or
button to
you would like to enable/disable. Then press
move the asterisk in front of “Enable” or “Disable”
Use the
Up or
Down button until you see the “Save Changes”
screen and press the Enter button to save the changes you made.
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Setting Saved!
Please Restart
Once the changes are saved, you shall see the “Please Restart” screen
and restart the system to have the new setting take effect.
12. System Utilities
System Utilities is used to provide information pertaining to the autoloader as well as modification to
maintain proper functioning. The System Utilities are:
Disc Info
System Info
Device Info
Load Default
Update Firmware
12.1 Disc Info
If you are uncertain about the type of blank recordable media you are using, the Disc Info function can
help you identify the type of disc and provide information about the data encoded on the disc. For blank
recordable discs, it will tell you the media's format, capacity, manufacture ID, and the Media's certified
writing speed.
Note: The Disc Info function does not use the robotic capabilities of the system. You must
manually insert the discs into the drives.
System Utilities
1. Disc Info
Disc Info
Please Insert Disc
Disc Info
3 Disc Detected, GO?
Use the Up or Down button to select the Disc Info menu and
Enter button to enter that menu. The system will
press the
proceed to the Please Insert Disc menu.
Place your disc(s) into the drives.
After a few seconds, the system will detect the discs and ask
you if you want to proceed. Wait until all of your discs have
been detected and press the Enter button to continue.
The information you see will depend on whether the disc that you inserted has data written on it or if it
is blank. In this example, three discs have been loaded:
Tray 1 has a CD-ROM with data encoded onto it.
Tray 2 has a blank 24x CD-RW media
Tray 3 has a blank 8x DVD-R Media
The results are:
1. CD 21M Data
1 Session 1Trk
A data CD was placed in the top tray
- The “1.” Indicates that the information is for the media inserted in
the tray 1.
- The “CD” indicates that the media inserted is a CD-ROM
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- The “21M” indicates that 21Mbytes of data is encoded on the disc.
- “1Session 1Trk” indicates that the data is all in a single session
recorded as a single track.
Press the
Down button to see the next disc.
2. CD-RW 702M Blank
INFODISC 97m25s31f
Press the
A blank 24x CD-RW media was placed in the second tray.
- The “2.” Indicates that the information is for the media inserted in
tray 2.
- The “CD-RW” indicates that the media inserted is a CD-RW.
- The “702M” indicates that 702Mbytes of space is available on the
disc.
- “Blank” indicates that the disc is blank.
- “INFODISC 97m25s31f”” is the media ID code
Down button to see the next disc.
3. DVD-R 4488M Blank
8x SONY08D1
A blank 8x DVD-R media was placed in the third tray.
- The “3.” Indicates that the information is for the media inserted in
tray 3.
- The “DVD-R” indicates that the media inserted is a –R type of
recordable DVD.
- The “4488M” indicates that 4488Mbytes of space is available on
the disc.
- “Blank” indicates that the disc is blank.
- “8x” indicates that the disc is certified for 8x duplication.
- “SONY08D1” is the media ID code.
Press the
Down button to go back to the first disc or the
Utilities menu.
ESC button to go back to the System
12.2 System Info
The System Info menu provides information about your autoloader including the firmware
version, CPU type, and RAM capacity. You can scroll through the various specifications by
pressing the Up or Down button.
System Utilities
2. System Info
Firmware Version
B.30-08/22/05R06.06
Use the
Up or
Down button to select the System Info menu
and press the Enter button to enter that menu.
The first information that is shown is the firmware version.
Because the information is larger than the line width, the information will scroll. Press the Down button to go to the next
display.
CPU
1.6 GHz CPU
The next screen shows the CPU speed.
Press the Down button to go to the next display.
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RAM
128 MB SDRAM
The next screen shows the amount and type of memory
installed. Press the Down button to cycle back to the firmware
version display.
The information you see will differ depending on the system you have.
12.3 Device Info
This menu allows you to see information about the devices built inside your autoloader. This
information includes, but is not limited to, manufacturer, model number, etc.
System Utilities
3. Device Info
Use the
Up or
Down button to select the Device Info menu and press the
Enter button to enter that menu.
00 Port 0 [TM100-30]
SAMSUNG SP1604N
The first information that is shown is the Hard Drive
information. The system uses several different kinds of Hard
Drives, so the information that you see might be different.
Press the Down button to go to the next display.
01 Port 2 [1.08]
PLEXTOR DVDR PX716
The next screen shows information
about the first Writer drive. Press
the Down button to go to the
next Writer drive. Press the ESC
button to return to the System Utilities menu.
12.4 Load Default
This function will reset all of the options back to the manufacturer's default settings. You should only
perform this function if your autoloader is acting abnormally.
System Utilities
4. Load Default
Load Default
Press OK to Continue
Up or
Down button to select the Load Default menu
Use the
and press the Enter button to enter that menu.
Press the
Enter button to load the default parameters or
the ESC button to return to the System Utilities menu.
12.5 Update Firmware
This function will update the software of your autoloader. To update, you need to insert the
st
manufacturer’s Certified Update CD into the 1 tray and select this function by pressing the Enter
button. We strongly suggest that you not upgrade your autoloader's firmware unless your autoloader
has become unstable or you are instructed to do so by Tech Support.
Warning: When you update the firmware on your system, there may be a chance that you will
lose all of the data (contents of master discs) stored in the user HDD partitions. Make sure that
you have all of your data on the HDD backed up before attempting this procedure.
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System Utilities
5. Update Firmware
Use the Up or Down button to select the Update Firmware
menu and press the Enter button to enter that menu.
Waiting for Update
Please Insert Disc
Insert the disc containing the firmware into the 1 tray and
make sure there are no other discs in any other trays. After a
few moments, the system will detect the disc.
Firmware verified!
Ready to Update
The Autoloader will verify the integrity of the firmware disc
before continuing.
st
Autoloader
Updating...
33%
Update Complete!
Please restart
The Autoloader displays a progress screen as the update
loads.
When the update is complete, the autoloader displays this message.
Power down the Autoloader and power the system back on to
complete the update.
13. Loader Utilities
The Loader Utilities menu consists of these submenus:
Drive Alignment
Alignment Protection
Each submenu has a section that describes it.
13.1 Drive Alignment
The Drive Alignment menu option is used to check the alignment of the drive trays to the robotic arm.
When the Drive Alignment function is selected, the system picks a disc from the first input spindle and
moves it to just (1/4 inch) above the drive tray and holds it there.
To start the alignment, place a disc on to the first input spindle.
Loader Utilities
1. Drive Alignment
Use the
Up or
Down button to select the Drive Alignment
Enter button to enter that menu. The
menu and press the
system will proceed to the Please Select Drive menu.
Please Select Drive
Drive 1
Go?
Up or
Down button to select drive # 1 and press
Use the
the Enter button to select it.
The autoloader will pick a disc from the first input spindle, move it to ¼ inch above the drive tray, and
hold it there. You will see the Drive Alignment screen:
Drive Alignment
Alignment Finished?
Check the alignment of the drive trays and press the
button when you are finished.
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Note: If the drive trays are not properly aligned and there is a need to re-align them, please
contact Tech Support Service for information regarding setting alignments.
Warning: This function is ONLY for checking the alignment, NOT for setting the alignment.
Please do not move the robotic arm with your hands during this process.
When you have finished checking the alignment of the drive(s), the robotic arm will move the disc to
the arms top position and hold it there. You will see the Alignment Next menu.
Drive Alignment
Alignment Next?
Press the
Enter button to return back to the Please Select
Drive menu. This allows you to complete the alignment checking
procedure for each of the installed drives.
If you are through checking the alignment of drives, press the
ESC button to go back to the Loader Utility Menu.
When the drive alignment checking process is complete, the robotic arm will drop the disc in the Reject
Area.
13.2 Alignment Protection
Enabling Alignment Protection causes each drive tray to quickly slide in and out after a disc has been
loaded into it. This ensures that the disc is set properly in the disc indentation in the tray by “shaking”
the disc into place.
For example, if the disc is not placed squarely in the center as it should be, but rather slightly off the lip,
the “shake” will cause the disc to slide into position in the center of the tray.
To enable the Alignment Protection function:
Loader Utilities
5.Alignment Protection
Alignment Protection
On
Alignment Protection
Off
Use the Up or Down button to select the Alignment
Enter button to enter
Protection menu and press the
that menu.
Use the Up or Down button to select whether Alignment
Enter button to select
Protection is on or off, and press the
that option.
14. Manage Accounts
This feature allows the administrator to:
Create user accounts and passwords to prevent unauthorized use of this autoloader.
Edit existing user account information, including name and password.
Delete existing user account(s).
For complete information on Manage Accounts, see “Introduction to Manage Accounts” on page 16.
To access the Manage Accounts feature, you need to perform the following tasks:
Duplicator
14.Manage Accounts
B.30
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HERA Series CD/DVD Duplication System / User Manual
Use the Up or Down button to select the Manage Accounts menu and press the
to enter that menu. You will be shown the Enter Password menu.
Enter PWD
[
] OK?
Enter button
The system will ask you for the Administrator's Password.
Up or Down button to select
The default Administrator's Password is “0000.” To enter, press the
Enter button to submit the current digit. You will
the first digit of your password and press the
automatically move to the next digit. Repeat these steps until you've selected all four digits for your
password. After you have entered the password, press the Enter button to “OK” the submission of
your password.
Once your password is validated, you will be guided to the main Manage Accounts screen:
Manage Accounts
1. View User
The submenus of Manage Accounts are discussed in the sections that follow.
14.1 View User
This menu allows you to view current existing user accounts.
Note: User “Admin” is the administrative account. It will always be there.
Manage Accounts
1. View User
Press the
View User
1. [ADMIN
Up or
Down button to scroll through the list of users.
Use the
Press the ESC button to go back to the Manage Accounts menu.
]
Enter button to enter this menu
14.2 Create User
This menu allows you to create additional user accounts. Each user has their own settings and hard
drive partitions. During this process, you will be prompted to enter a new username and user password
for a new account.
Note: The User name consists of a maximum of eight alphanumeric letters or numbers.
Note: The User password consists of four numbers.
Manage Accounts
2. Create User
Press the
Edit User’s Name
[RALPH
] OK?
Enter the user’s name using the instructions shown in “Setting
Counters and Assigning Names” on page 12. Press the
Enter
button to move on to the Enter Password stage.
Enter PWD
[0
] OK?
Enter the user’s password using the instructions shown in “Setting
Counters and Assigning Names” on page 18.
Press the Enter to complete.
Enter button to enter this menu.
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User Ralph
Added!
The autoloader will display a confirmation message and automatically
return you to the Manage Accounts menu.
14.3 Edit User Info
The Edit User Info menu allows you to change the existing user’s account name and password. During
this process, you will be asked to select the existing account and then you will be prompted to enter the
new user name and new user password for this account.
Note: User “Admin” is the administrative account, you cannot change the user name for this
account, but can change the password for this account.
Note: The User name consists of a maximum of eight alphanumeric letters or numbers.
Note: The User password consists of four numbers.
Manage Accounts
3. Edit User Info
Edit User Info
1. [ADMIN
]
Press the
Enter button to enter this menu.
Up or
Down button to scroll through the list of users.
Use the
Press the Enter button to select user.
Edit User’s Name
[RALPH
] OK?
Edit the user’s name using the instructions shown in “Setting
Counters and Assigning Names” on page 18. Press the
Enter button to move on to the Enter Password stage.
Enter PWD
[0
] OK?
Enter the new password for this user via the instructions shown in
“Setting Counters and Assigning Names” on page 18. Press the
Enter button to complete.
User Ralph
Changed!
The autoloader will display a confirmation message,
automatically return you to the Manage Accounts menu.
and
14.4 Delete User
This menu allows you to delete the existing user account. During this process, you will be asked to
select the existing account to be removed.
Note: The user “Admin” is the administrative account; you can’t delete this account.
Manage Accounts
4. Delete User
Delete User
3. [RALPH
]
Press the
Enter button to enter into this menu.
Up or
Down button to scroll through the list of users.
Use the
Press the Enter button to select the user to delete.
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Delete User
[RALPH
] OK?
The autoloader will ask you to confirm the deletion. Press the
Enter button to delete the user.
User Ralph
Deleted!
The autoloader will display a confirmation message,
automatically return you to the Manage Accounts menu.
and
14.5 Password on Bootup
This menu allows you to enable or disable the Password on Bootup feature. During this process, you
will be asked to select “Yes” or “No” (enable or disable).
Manage Accounts
5. Password on Bootup
Press the
Password on Bootup:
Yes
Up or
Down button to select either Yes or No.
Use the
Press the Enter button to enter the selection.
Enter button to enter into this menu.
15. Shutdown
This function will make sure it is safe to turn off your autoloader. Once you see “Ready to Power Off”
message, then you can safely turn off the machine using the power switch.
Turning off your autoloader without performing this function will increase the risk of damaging your
autoloader.
Duplicator
15.Shutdown
B.30
Press the
Enter button to enter into this menu.
Shutdown
Press OK to Shutdown
Enter button to shut down the autoloader. The
Press the
autoloader will do all of its internal housekeeping and then
display a confirmation message:
Shutdown
Ready to Power Off
Press the power button to power off the system.
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Trouble Shooting
No display on LCD or the unit does not operate when the power is on.
Check the connections for the power cable and ensure that the power outlet is working correctly.
Make sure that the rear-panel power voltage setting matches the voltage of your power outlet.
If the autoloader was stored in a location where the temperature dropped below 32°F (0°C) within
the past 24 hours, leave the autoloader in a warm room with a temperature of at least 65°F (19°C)
for four hours prior to powering the autoloader on.
Drives cannot read disc and shows error message.
Check the format of the master CD/DVD
Check the master CD/DVD itself for damage.
Your master disc may be copy protected. Normally, most of the DVDs and some of the CDs you
purchase from stores have been copy protected.
Buttons do not function.
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The autoloader may still be busy performing a task. Give it some time and press the button again.
To interrupt the currently running process, press the
ESC button and hold it for several
seconds. If it still doesn't work, turn the machine off, and then restart the machine after a minute.
Copy completed, but the copies are not readable / executable.
Use the “compare” feature to check the copied disc (data discs only).
Based on our experience, the quality of your media plays a big role on this part. Try to use high
quality media to prevent such problems.
Use another DVD/CD player/ROM to test the copied media. Sometimes, your DVD/CD
Player/ROM may not be compatible with recordable DVD/CD disc.
The failure rate is high.
Lower the “write speed” and try again. See “Select Burn Speed” on page 26.
The quality of your blank discs may be poor.
The quality of your master disc may be poor.
Do I need to upgrade my autoloader's firmware?
Unless your system is getting unstable, we strongly suggest not upgrading your autoloader's
firmware. Please contact our Tech Support if your system is getting unstable.
Cannot boot-up or fails to upgrade firmware.
Contact our Tech Support.
Can I load data directly from my computer to my autoloader's Hard Drive?
No, your autoloader's Hard Drive has a unique file system that computers will not recognize. Thus,
you can't perform any read/write operations to the Hard Drive from your computer.
Why won't some drives copy?
Reset the system settings back to default. (See “Load Default” on page 41)
Drives are consumable parts and every drives comes with a lifespan. After a period of time, they
do tend to wear out. Please contact Tech Support Service for assistance.
F.Y.I - Replacing any component of the autoloader without Tech Support Service’s consent will
void the autoloader’s warranty instantly.
Contact our Tech Support.
Why does my autoloader stay at “System Bootup”?
The reason the autoloader stays at system bootup forever is caused by improper shut down. To
solve the problem, contact our Tech Support department. Even though this problem can be
solved, all the hard drive information will be lost due to this failure.
How do I reset my autoloader back to default?
See “Load Default” on page 41.
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